HP (Hewlett-Packard) M3027/M3035 manual

HP L as erJet M3 0 2 7/M3 0 3 5 MFP Us er Guide[...]

[...]

HP LaserJet M3027/M3035 Multifunction User Guide[...]

Copyright and Licen se © 2007 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written per mission is prohibited, except as allowed under the copyright laws. The information contained her ein is subject to change without notice. The only warranties for HP products and services are set forth[...]

Table of contents 1 Device ba sics Device comparison ................ .......... ............ .............. ......... ............. ............ .......... ............ . ................. . 2 Features comparison .................. ........... ................ ............... ........... ................. ............... .... ................ . 2 [...]

Defau lt Fax Options ...................................... ................................. . .............. .... 22 Defaul t E-mail Options ........................ ............................. ........................... ...... 23 Defau lt Send to Folde r Options . ................ .............. ................. ................. ........ 24[...]

Select print media ........................ ............ ................. ............... ............ ............... ............. ......... .......... 63 Suppor ted media sizes ................. ..................... ...................... .................. ..................... ... 63 Supported media types ......... ............ .......... ..[...]

Use aut omatic duplex pr inting ............ .................... .................... ................... .... 90 Print on bot h sides manually .............. ...................... ................... ..................... . 90 Layou t options for p rinting on b oth sides .......................................................... 90 Use the Servi[...]

9 Fax Analog faxing .................... ............. ............... ............... ............ ................. ............... ...... ................... 120 Connect the fax to a telephone line ......... ........ ........... ........... ........ ........... ........... ........ .... 120 Configure and use the fax features ...... .............[...]

Clear jams from the ADF ............ ............ ........ ........... ............ .......... ........... ........... .......... 166 Clear jams from the input- tray areas . ................................................ . ......................... .... 168 Clear jams from the print- cartridge are a ................. ...................... ......[...]

Appendix A Supplies and accessories Order supplies, acces sories, and pa rts ................ .............................. ............................... ........... .... 206 Order d irectly from HP and/or authoriz ed HP resellers ................................................... 206 Order directly through the embedded Web server ( for printer[...]

Plastics ................... ....................... ..................... ...................... ....................... .......... .... .. 225 HP LaserJet print supplies .......... ......... .......... ............ ........ ........... ............ ........ ........... .... 225 Return and recycling instructions ................. ............. ...[...]

1 Device basics This chapter cont ains basic informatio n about device features: ● Device comparis on ● Features comparison ● Walkaround ● Device software ENWW 1[...]

Device comparison HP LaserJet M30 27 HP LaserJet M3027x HP LaserJet M3035 HP LaserJet M3035xs ● Prints up to 27 pages- per- minute (ppm) on letter-sized media, and up to 25 ppm o n A4–sized media ● 256 megabytes (MB) total of random access memory (RAM), upgradable up to 512 MB ● Internal 40 gigabyte (GB) or larger hard disk ● 100-sheet mu[...]

Feature Description Storage features ● Internal 40 GB or larger hard drive ● Fonts, forms, and other macros ● Job retention Fonts ● 93 internal fonts available for PCL ● 80 printer-matching screen fonts in TrueType fo rma t available with the software so lution ● Additional fonts can be added. Accessories ● Optional 500-sheet input tr[...]

Walkaround Device parts Before using the product , familiarize yo urself with its components. 4 5 3 3 4 6 7 8 9 10 5 1 2 1 Automatic document feeder (ADF) 2 Scanner assembly 3 Latch to open the front door (provides a ccess to the print cartridge) 4 Tray 1 (pull to o pen) 5 Tray 2 6 ADF output bin 7 Control panel 8 Top output bin 9 Right-side cover [...]

Interface ports 1 2 3 4 5 6 1 Fax port (HP LaserJet M3027x and HP LaserJet M3035xs only) 2 Network connection 3 Foreign interface harness (FIH) port 4 Interface port to support third party solutions and acce ssories. 5 Type B Hi-Speed USB 2.0 connection for pr inting 6 EIO slot ENWW Walkaround 5[...]

Device software The printing-sys tem software is included with the de vice. See the getting started guide for installation instructions. The printing system includes softwa re for end us ers and network admini str ators, and printer drivers for access to the device features and communication with the computer. NOTE: For a list of printer drivers an[...]

The device uses the PCL 5, PCL 6, and HP postscri pt level 3 emulation printer de scription language (PDL) drivers . ● Use the PCL 6 printe r driver for the best overall performance. ● Use the PCL 5 printe r driver for general office printing. ● Use the HP po stscript level 3 emulat ion driver for printing from postscript level 3 emulation ne[...]

● Default printer driver settings : The default printer driver setting s deter mine the settin gs used in all print jobs, unless settings are changed in the Page Setup , Print , or Printer Properti es dialog boxes. ● Printer control panel setting s : Settings changed at the printer control pane l have a lower priority than changes mad e anywher[...]

Open the printer drivers Operating System To change the setting s for all print jobs until the software program is closed To change the default setting s for all print jobs To change the device configuration settings Windows 2000, XP, and Server 2003 1. On the File menu in the software program, click Print . 2. Select the driver, and then click Pro[...]

◦ Download files and fon ts. ◦ Configure the device for IP or AppleTalk printing. You can use the HP Printer Utility when your devi ce uses a universal serial bus (U SB) cable or is connected to a TCP/IP-based ne twork. For mor e information, see Use the HP Printer Utility for Macintosh on page 133 . Remove software from M acintosh operatin g s[...]

You can use the HP Easy Printer Care software when th e device is directly connected to your computer or when it is connec ted to a networ k. To do wnload the HP Easy Printer Care software, go to www.hp.com/ go/easyprintercare . Supported operating sy stems For information about supporte d operating systems, go to ww w.hp.com/ go/easyprintercare . [...]

12 Chapter 1 Device ba sics ENWW[...]

2 Control panel ● Use the control pan el ● Use the Administration menu ENWW 13[...]

Use the control panel The control pane l has a VGA touchscreen that provides access to all device functions. Use the bu ttons and numeric keypad to cont rol jobs and the device status. Th e LEDs indicate over all device status. Control-panel layout The control panel includ es a touchscreen graphical display, job-cont rol buttons, a numeric keypad, [...]

Home screen The home screen p rovides access to the device features, and it indicates the current status of the device. NOTE: Depending on how the system administrator ha s configured the device, the features that appear on the home scree n can vary. 1 Features Depending on how the system administrator has c onfigured the device, the features that [...]

Buttons on the touchscreen The status line on the touchscreen pro vides informat ion about the status o f the device. Various buttons can appear in this a rea. The following table describes each button. Home button . To uch the home button to go to the Home scree n from any other screen. Start button . Touch the Start button to begin the action for[...]

Use the Administration menu Use the Administration menu to set up default device behavior and other global settings, such as the language an d the format for date and time. Navigate the Administration menu From the Home scree n, touch Administration to open the menu structure. You migh t need to scroll to the bottom of the Ho me screen to see this [...]

Information menu Use this menu to print info rmation pages and re ports that are stored internally on the device. Table 2-1 Information menu Menu item Sub-menu item Sub-menu item Value s Description Configuration/Status Pages Administration Menu Map Print (but ton) Shows the basic structure and settin gs of the Administration menu and current admin[...]

Default Job Options menu Use this menu to d efine the default job options for each function. If the user does not spec ify the job options when creating the job, the default options are used. The Default Job Options menu contains the following sub-menus: ● Default Options for Originals ● Image adjus tment ● Default Copy Options ● Default Fa[...]

Image adjustment Administration > Default Job Options > Image Adjustment Table 2-3 Image Adjustment menu Menu item Values Description Darkness Select a value. Select the level of density (darkness) for the output. Background Cleanup Adjust the value within the range. Increase the Background Re moval setting to remove faint images from the bac[...]

Default Copy Options NOTE: Values shown with “(default)” are the facto ry-de fault values. Some menu items have no default. Table 2-4 Default Copy Options menu Menu item Sub-menu item Values Description Number of Copies Type the number of copies. The factory default setting is 1. Set the default number of copies for a copy job. Number of Sides [...]

Default Fax Options NOTE: Values show n with “(de fault)” are t he factory-default values. Some menu items h ave no default . Table 2-5 Fax Send men u Menu item Sub-menu item Values Description Resolutio n Standa rd (100x200dpi) (default) Fine (200x200dpi) Superfine (300x300dpi) Use this feature to set the resolution for sent documents. Higher [...]

Default E-mail Options Use this menu to set default options fo r e-mails that are sent from the device. NOTE: Values shown with “(default)” are the facto ry-de fault values. Some menu items have no default. Menu item Values Description Document File Type PDF (d efault) JPEG TIFF M-TIFF Choose the file format for the e- mail. Output Quality High[...]

Default Send to Folder Options NOTE: This menu appears only for the HP LaserJet M3 035 MFP models. Use this menu to set default options for scan jobs sent to the computer. NOTE: Values show n with “(de fault)” are t he factory-default values. Some menu items h ave no default . Menu item Values Description Color/Black Color scan Black/white scan[...]

Default P rint Opti ons Use this menu to set def ault options fo r j obs that are sent from a computer. NOTE: Values shown with “(default)” are the facto ry-de fault values. Some menu items have no default. Table 2-7 Default Print Options menu Menu item Sub-menu item Values Description Copies Per Job Type a value. Use this feature to set the de[...]

Time/Scheduling menu Use this menu to set options for setting the time a nd for setting the device to enter an d exit sleep mode. NOTE: Values shown with "(default)" are the factory-de fault values. Some menu item s have no default. Table 2-8 Ti me/Scheduling menu Menu item Sub-menu item Sub-menu item Value s Description Date/Time Date Fo[...]

Menu item Sub-menu item Sub-menu item Values Description Fax Printing Fax Printing Mode Store all receiv ed faxes Print all rece ived faxes Use Fax Printing Schedule If you have concerns abo ut the security of private faxes, use this feature to store faxes rather than having them au tomatically print by creating a printing schedule. For the fax pri[...]

Management menu Use this menu to set up global device-management options. NOTE: Values shown with "(default)" are the factory-de fault values. Some menu item s have no default. Table 2-9 Management menu Menu item Sub-menu item Values Description Stored Job Management Quick Copy Job Storage Limit Select the maximum number of jobs to store [...]

Initial Setup menu The Initial Setup menu contai ns the sub-menus shown: ● Networking and I/O m enu ● Fax Setup menu ● E-mail Setup menu ● Send Setup menu NOTE: Values shown with "(default)" ar e the factory-default values. So me menu items have no default. Networking and I/O Table 2-10 Netw orking and I/O Menu item Sub-menu item [...]

Menu item Sub-menu item Sub-menu item Values and Description Auto IP : Use automatic link-local IPv4 addressing. An address in the form 169.254.x.x is assigned automatically. Manual : Use the Manual Settings menu to config ure TCP/IPv4 parameters. DHCP Release This menu appears if Config Method was set to DHCP and a DHCP lease for the print ser ver[...]

Menu item Sub-menu item Sub-menu item Values and Des cription On : IPv6 is enabled. Address Use this item to manually configure an IPv6 address. Manual Settings : Use the Manual Setting s menu to enable and manually configure a TCP/ IPv6 address. DHCPV6 Policy Router Specified : The stateful auto-configuration method to be used by the print server [...]

Menu item Sub-menu item Sub-menu item Values and Description AppleT alk Enable Off (default): Disable the AppleTalk protocol. On : Enable the AppleTalk protocol. DLC/LLC Enable Off (default): Disable the D LC/LLC protocol. On : Enable the DLC/LLC protocol. Security Secure Web For configuration management, spe cify whether the embedded Web server wi[...]

Menu item Sub-menu item Sub-menu item Values and Des cription SNMP Test This test checks oper ation of SNMP communication s by accessing predefined SNMP objects on the device. Select Yes to choose this test, or No to not choose it. Select All Tests Use this item to select all available embedded tests. Select Yes to choose all tests. Select No to se[...]

Menu item Sub-menu item Sub-menu item Values and Description Ping Results Use this item to view the ping test status and results using the control panel display. You can select the following items: Packets Sent Shows the number of packets (0 - 65535) sent to the remote host since the most recent test was initiated or completed. Packets Received Sho[...]

Menu item Sub-menu item Sub-menu item Values and Des cription Link Speed The link speed and communication mode of the prin t server must match the network. The availab le settings depend on the device and installed print server. Select one of the following link configuration settings: CAUTION: If you change the link setting, network communications [...]

Fax Setup Table 2-12 F ax Setup menu Menu item Sub-menu item Sub-menu item Value s Description Required Settings Location (Countries/regions listed) Configure the settings that are legally required for outgoing faxes. Date/Time Fax Header Inform ation Phone Number Company Name PC Fax Send Disabled Enabled (default) Use this feature to enable or dis[...]

Menu item Sub-menu item Sub-menu item Values Description Fax Send Settings Fax Dial Volume Off Medium (default) High Use this feature to se t the volume of the tones that you hear while the device dials the fax number. Error Correction Mode Enabled (default) Disabled When Error Correction Mode is enabled an d an error occurs during fax transmission[...]

Menu item Sub-menu item Sub-menu item Value s Description Dialing Prefix Off (default) Custom Use this feature to specify a prefix number that must be dialed w hen sending faxes from the device. Billing Codes Off (default) Custom When billing codes are enabled, a prompt appears that asks the user to enter the billing code for an outgoin g fax. Mini[...]

E-mail Setup Use this menu to enable the e-mail feature and to configure basic e-mail settings. NOTE: To configure advanced e-mail settings, use the embedded We b server. For more information, see Use the embedded Web server on page 129 . Table 2-13 E-mail Setup menu Menu item Values Description Address Validation On (default) Off This option enabl[...]

Device Behavior menu NOTE: Values shown with "(default)" are the factory-de fault values. Some menu item s have no default. Table 2-15 D evice Behavior m enu Menu item Sub-menu item Sub-menu item Value s Description Language Select the language from the list. Use this feature to select a different language for control-panel messages. When[...]

Menu item Sub-menu item Sub-menu item Values Description General Copy Behavior Scan Ahead Enabled (defau lt) Disabled Use this feature to turn on no-wait scanning. With Scan Ahead enabled, the pages in the original document are scanned to d isk and held until the device becomes available. Auto Print Interrupt Enabled Disabled When this feature is e[...]

Menu item Sub-menu item Sub-menu item Value s Description PCL Form Length Type a value between 5 and 128 lines. The factory default is 60 lines. PCL is a set of printer commands that Hewlett-Packard developed to provid e access to printer features. Orientation Po rtrait (default ) Landscape Select the orientation that is most ofte n used print jobs[...]

Print Quality menu NOTE: Values shown with "(default)" ar e the factory-default values. So me menu items have no default. Table 2-16 Print Quality menu Menu item Sub-menu item Values Description Set Registration Source All trays Tray <X>: <contents> (choose a tray) Use Set Registration to shift the margin alignment to center t[...]

Menu item Sub-menu item Values Description Small Paper Mode Normal (default) Slow Select Slow to minimize wrinkles when printing on small or narrow media. Calibration/Cleaning Create Cleaning Page Create (button) Generate a page for cleaning excess toner off the pressure roller in the fuser. The page ha s instructions that guide you through the cle[...]

Troubleshooting menu NOTE: Values shown with "(default)" ar e the factory-default values. So me menu items have no default. Table 2-17 Troublesho oting menu Menu item Sub-menu item Values Description Event Log Print (b utton) Use this feature to show the 50 most recent events in the event log. Touch Print to print the full event log . Cal[...]

Menu item Sub-menu item Values Description Paper Path Test Test Page Print (button) Generate a test page for testing paper handling features. You can define the path that is used for the test in order to test specific paper path s. Source All trays Tray 1 Tray 2 (Additio nal trays are shown, if applicable.) Specify whether the test page will be pri[...]

Resets menu Table 2-18 Resets menu Menu item Values Description Clear Address Book Clear (button) Use this feature to clear all addresses fro m the address books that are stored on the device. Clear Fax Activity Log Yes No (default) Use this feature to clear all events from the Fax Activity Log. Restore Factory Telecom Setting Res tore (button) Use[...]

48 Chapter 2 Co ntrol panel ENWW[...]

3 Input/output (I/O) configuration This chapter describ es how to config ure certain n etwork paramete rs on the device. Th e following topics are covered: ● USB configurat ion ● Network configuration ENWW 49[...]

USB configuration This device supports a USB 2.0 connection. You must use an A-to -B type USB cable for printing. Figure 3-1 USB connection 50 Chapter 3 Input/o utput (I/O) configuration ENWW[...]

Network configuration You might need to configu re certain network parameters on the device. You ca n configure these parameters i n the following locations: ● Installation software ● Device control panel ● Embedded Web server ● Management software (HP Web Je tadmin or HP LaserJet Utility for Macintosh) NOTE: For more information about usin[...]

6. Touch IPV4 Settings . 7. Touch Config Method . 8. Touch Manual . 9. Touch Save . 10. Touch Manual Settings . 11. Touch IP Address . 12. Touch the IP Address text box. 13. Use the touchscreen keyp ad to type the IP address. 14. Touch OK . 15. Touch Save . Set the subnet mask 1. Scroll to and touch Administration . 2. Scroll to and touch Initial S[...]

5. Touch TCP/IP . 6. Touch IPV4 Settings . 7. Touch Config Me thod . 8. Touch Manual . 9. Touch Save . 10. Touch Manual Settings . 11. Touch Default Gateway . 12. Touch th e Default Gatew ay text box. 13. Use the touchscreen keybo ard to type the default gateway. 14. Touch OK . 15. Touch Save . Configure TCP/IPv6 parameter s For information about c[...]

Disable AppleTalk 1. Scroll to and touch Administration . 2. Scroll to and touch Initial Setup . 3. Touch Networking and I/O . 4. Touch Embedded Jetdirect . 5. Touch AppleTalk . 6. Touch Enable . 7. Touch Off . 8. Touch Save . Disable DLC/LLC 1. Scroll to and touch Administration . 2. Scroll to and touch Initial Setup . 3. Touch Networking and I/O [...]

4 Media and trays This chapter describes how to use some basic product features: ● General guidelines for media ● Media consideration s ● Select print media ● Printing and p aper-storage environment ● Load media ● Control print jobs ● Select output b ins ENWW 55[...]

General guidelines for media Before purchasing any p aper or specialized forms in quantity, verify that your p aper supplier has obtained and und erstands the print-media requirements that a r e specified in the HP LaserJet Printer Family Pr int Me dia Guid e . See HP Customer Care on page 214 to or der the HP LaserJet Prin ter Fami ly Print Media [...]

● Do not use any media that produces hazardo us emissi ons, or that melts, of fsets, or discolors when exposed to the temperature of the fuser. ● Do not use pa per that is embossed or coated, or any medi a that is not designed to withstand the fusing temp erature of the device. Do not us e lett erhead paper o r preprinted forms that are made wi[...]

Media considerations Envelopes Envelope construction is critical . Envelope fold lines can vary considerably, no t only between manufacturers , but also within a box from the sa me manufacturer. Successful printing on envelopes depends upon the quality of the enve lopes. W hen selecting envelopes, consider the following components: ● Weight : The[...]

Envelopes with adhesive strips or flaps Envelopes with a peel-off ad hesive strip or with more tha n one flap that folds over to seal must use adhesives compatible with the heat a nd pressure in the product. The extra flaps and strips might cause wrinkling, creasing, or ev en jams and might even damage the fuser. Envelope margins The following g iv[...]

NOTE: Choose transparencies in the printer driver. See Open the printer drivers on page 9 . Card stock and heavy media You can print many types of card stock from the in put tr ay, including inde x cards and postcard s. Some card stock performs better than others because its co nstruction is be tter suited for feeding through a laser printer . For [...]

To avoid proble ms when using preprinted forms, embossed paper, and letterh ead, observe the following guidelines: ● Avoid using low-temp erature inks (the kind used with some types of thermography). ● Use preprinted forms a nd letterhead paper that have be en printed by offset lithography or engraving. ● Use forms that have been created with[...]

Media type Fuser mode setting Recycled Nor mal Color Norm al Light Low 1 Card s tock Normal Rough High 1 Envelope Normal To reset the fuser mode s to the default settings, touch the Admini stration menu at the device co ntrol panel. Touch Print Quality , touch Fuser Modes , and then touch Restore Mo des . 62 Chapter 4 Media and trays ENWW[...]

Select print media This device accepts a variety of media, such as cut-sheet paper, including up to 100% recycled fiber content paper; envelo pes; labels; transparencies; and custom-size paper. Properties such as weig ht, composition, grain, and moisture content are import ant factors that affect dev ice performan ce and output quality. Paper that [...]

Supported media types Table 4- 3 Tray 1 media types Type Dimensio ns Weight or thickness Capacity 1 Plain Minimum: 76 x 127 mm (3 x 5 in) Maximum: 216 x 356 mm (8.5 x 14 in) 60 to 199 g/m 2 (16 to 53 lb) 100 sheets Preprinted 60 to 120 g/m 2 (16 to 32 lb) 100 sheets Letterhead 60 to 120 g/m 2 (16 to 32 lb) 100 sheets Prepunched 60 to 120 g/m 2 (16 [...]

Printing and paper-storage en vironment Ideally, the printing a nd paper-storage environment shou ld be at or near ro om temperature, and not too dry or too humid. R emember paper is hygroscop ic; it absorbs and loses moisture ra pidly. Heat works with humidit y to damage paper. Heat causes the moisture in paper to evaporate, while cold causes it t[...]

Load media Load special print media, such as envelopes, labels, and transparencies, in tray 1 on ly. Load only paper in tray 2 or optional tray 3 . Load media on the scanner glass Use the scanner glass to copy , scan, or fax small, lightweight (less than 60 g/m 2 or 16 lb ), or irregular ly- sized originals such as receip ts, newspaper clippings, p[...]

Load tray 1 (multipurpose tray) Tray 1 h olds up to 100 shee ts of paper, up to 75 tran sparen cies, up to 50 sheets of labels, or up to 10 envelopes. For info rmation about loading special media , see Load special media on page 70 . 1. Open tray 1 by pulling the front cover down . 2. Slide out the plastic tray extender. If the media th at is being[...]

4. Place media into th e tray (short-edge in, p rint-side up). The media should be cent ered between the media-width guides and under the tabs on the med ia-width guides. 5. Slide the media-width gu ides inward until they lig htly touch the me dia stack on both sides without bending it. Make sure tha t the media fits under the tabs on th e media-wi[...]

Load tray 2 and optional tray 3 Trays 2 and 3 support only paper. For supp orted paper sizes, see Select print media on page 63 . 1. Pull the tray out of the devi ce and remove any paper. 2. On the rear pape r-length guide, press the tab and slide it so that the point er matches the paper size that you are loading. Make sure that the guide clicks i[...]

4. Place the paper in the tray and make sure that it is fla t at all four corners. Kee p the paper below the height tabs on the paper-lengt h gu ide in the rear of the tray. 5. Push down on the p aper to lock the metal paper-lift p late in place. 6. Slide the tray into the device. Load special media The following table provides guidelines for loadi[...]

Media type Maximum amount that can be loaded into tray 2 or optional tray 3 Printer-driver setting Tray 1 media orientation Tray 2 or tray 3 media orientation short edge toward the product Labels Zero. Labels should be used only in tray 1 Labels Side to be pr inted facing up, with top edge to the front of the product Do not print labels from tray 2[...]

Control print jobs When a job is sent to the printer, the printer driver controls what paper tray is used to pul l media throug h the printer. By default, the printer automatically selects the tray, but a specific tray can be chosen base d on three user-speci fied settings: Source , Type , and Size . These settings are available from the Applicatio[...]

Select output bins The product has two output bins into which it places finished print jobs: ● Top (face-down) output b in: This it the default ou tpu t bin at the top of the pr oduct. Print jobs exit the product face-down into this bin. ● Rear (face-up) output bin: Print jobs exit the produc t face-up into this bin at the rear of the product. [...]

Print to the rear output bin NOTE: When tray 1 and the rear outpu t bin are used together, they provide a straight-through paper path for your print jo b. Using a strai ght-through paper path can reduce curling. 1. Open the rear ou tput bin. 2. If you are printi ng on long media, pull ou t the bin extension. 3. From your computer, send the print jo[...]

5 Device features This chapter describes how to us e some basic device features: ● Use the con venience staple r ● Use job storage features ENWW 75[...]

Use the convenience stapler A convenience stap ler is mounted to the front, rig ht side of the device. The convenien ce stapler operates independently from the control p anel and device software, and does not automatically staple p rint jobs. The stapler requ ires no settings and generates no error messages or status messages. Staple media Activate[...]

Load staples Each staple cartridge h olds 1,500 unformed staples. To load staples into the device, insert a staple cartridge. 1. Open the stapler doo r. NOTE: Opening the stapl er door disables the stapler. 2. If you are repla cing a staple cartridge (for example, if your staple cartridge has run out of staples), remove the staple ca rtridge from t[...]

3. Insert a new staple cartridge into t he opening i nside the staple door. 4. Close the sta pler door. 78 Chapter 5 Device fe atures ENWW[...]

Use job storage features The following job-storage features are available for this device : ● Proof and hold jobs : This feature provides a quick an d easy way to print and proof one copy of a job and then print the additional co pies. ● Private jobs : When you send a private job to the device, th e job does not print un til you provide the req[...]

Print the remaining copies of a proof and hold job At the device control p anel, use the following proced ure to print the remaining copies of a job held on the hard disk. 1. From the Home screen, touch Job Storag e . 2. Touch the Retrieve tab. 3. Scroll to and touch the job storage folder that holds the job . 4. Scroll to and touch the job that yo[...]

6. Use the numeri c keypad to type the PIN , and then t ouch OK . 7. Touch the Copies field to change the numbe r of copies to print. 8. Touch Retrieve Stored Job ( ) to prin t the document. Delete a private job A private job i s automatically deleted from the device hard disk after you release it for printing. If you want to delete the job withou [...]

3. Scroll to and touch the job storage folder that holds the job . 4. Scroll to and touch the job that you want to print. 5. Touch the Copies field to change the number of copies to print. 6. Touch Retrieve Stored Job ( ) to print the documen t. Delete a QuickCopy job Delete a QuickCopy job a t the device control panel when you n o longer need it. [...]

6. Touch More Options to view and chan ge other job storage op tions. 7. After all the options are set, touch Create Stored Job ( ) in the upper-left corner of the scree n to scan the document and store the job. The job is sa ved on the device until you delete it, so you can print it as often as necessa ry. For information about printing the job, s[...]

84 Chapter 5 Device fe atures ENWW[...]

6P r i n t This chapter describes how to perform basic printing tasks: ● Use features in the Windows printer driver ● Use features in the Ma cintosh printer driver ● Cancel a print job ENWW 85[...]

Use features in the Windows printer driver When you print from a soft ware program, many of the product features are available from the printer driver. For complete info rmation about the features that are available in the printer dri ver, see the printer- driver Help. The follow ing features are described in this section: ● Create and use quick [...]

Use watermarks A watermark is a notice , such as "Confident ial," that is printed in the ba ckground of each page of a document. 1. On the File menu in the so ftware program, c lick Print . 2. Select the driver, and then click Pr operties or Pr eferences . 3. From the Effects tab, click the Watermarks drop-down list. 4. Click the watermar[...]

4. On the Custom Paper Size window, type the name of the custom paper size. 5. Type the pape r-size length and width. If yo u type a size that is too small or too large, the driver adjusts the size to the minimum or maximum size that is allowed. 6. If necessary, click the button to change the unit of measure between mi llimeters and inches. 7. Clic[...]

1. On the File menu in the so ftware program, c lick Print . 2. Select the driver, and then click Pr operties or Pr eferences . 3. Click the Finishing tab. 4. In the section for Document Options , select the number of p ages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5. If the number of pa ges is greater than 1, select the correct[...]

Use automatic duplex printing 1. Insert enough paper into one of the trays to acco mmo date the print job. If you are lo ading special paper such as lette rhead, load it in one of the followi ng ways: ● For tray 1, load th e letterhead paper with the front side up, bottom-edge first. ● For all other trays, load the letterhea d paper with front [...]

2 3 5 25 3 3 5 2 3 5 2 1 2 3 4 1. Long-edge landscape Every other printed image is oriented upside-down. Fa cing pages are read continuously from top to bottom. 2. Short-edge landscape Every printed image is oriented right-side -up. Facing pages are read from top to bottom. 3. Long-edge portra it This is the default setting, and the most common lay[...]

Use features in the Macintosh printer driver When you print from a soft ware program, many of the printer features are av a ilable from the printer driver. For complete info rmation about the features that are available in the printer dri ver, see the printer- driver Help. The follow ing features are described in this section: ● Create and use pr[...]

1. Open the printer driver (see Open the printer drivers on page 9 ). 2. Click the Layout pop-up menu. 3. Next to Pages pe r Sheet , select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16) . 4. Next to Layou t Direction , select the order and placement o f the pages on the sheet. 5. Next to Bor ders , select the type [...]

Print on both sides manu ally 1. Insert enough paper into one of the trays to acco mmo date the print job. If you are lo ading special paper such as lette rhead, load it in one of the followi ng ways: ● For tray 1, load the letterhead p aper face-up with the bottom edge feeding in to the printer first. ● For all other trays, load the le tterhea[...]

Cancel a print job You can stop a print request by u sing the printer control panel or usin g your software program. For instructions on how to st op a print request from a computer on a netw ork, see the online He lp for the specific network soft ware. NOTE: It can take some time fo r all printing to clear after you have ca nceled a print job. Sto[...]

96 Chapter 6 Print ENWW[...]

7 Copy This device can function as a stan dalone, walk-up copier. It is not nece ssary to install the printing system software on the computer, nor is it necessary to h ave the computer turned on to make photocopies. You can adjust the copy sett ings at the control pa nel. You can also copy orig inals by using eithe r the document feeder or th e sc[...]

Use the Copy screen From the Hom e screen, touch Copy to view the Co py screen. The Cop y screen is shown in Figure 7-1 Copy scr een on pag e 98 . Note that only the first six copy features are im mediately visible. In order to view additional copy fea tures, touch More Op tions . Figure 7-1 Co py screen 98 Chapter 7 Copy ENWW[...]

Set the default copy options You can use the admini stration menu to establish defaul t settings that apply to al l copy jobs. If necessary, you can override most settings for an individ ual job. After that job is complete, the device returns to the default settin gs. 1. From the Home screen, scro ll to and touch Administration . 2. Touch Default J[...]

Basic copy instructions This section provide s the bas ic instructions for copying. Copy from the scanner glass Use the scanner gla ss to make as many as 999 copi es of sma ll, lightweight med ia (less than 60 g/m 2 or 16 lb) or heavy media (mo re than 105 g/m 2 or 28 lb). This includes media such as rece ipts, newspaper clippings, photogra phs, ol[...]

Adjust the copy settings The device offers several feature s so you can optimi ze copied o utput. These features are all available on the Copy screen. The Copy screen consists of severa l pages. From the first page, touch More Options to go to the next page. Then touch the up or down arrow buttons to scroll to other pages. For details about how to [...]

Copy two-sided documents Two-sided docume nts can be copied manu ally or automatically. Copying two-sided documents manually Copies resulting f rom this procedure ar e printed on on e side, and ne ed to be ha nd-collated. 1. Load the documen ts to be copied into the document feede r input tray with the first page fa cing up, and with the top of the[...]

3. Touch Sides . 4. Touch 2–sided origin al, 2–sided output . 5. Touch OK . 6. Touch Start Copy . Make one-sided copies from two-sided documents 1. Load the documents to be copied into the document feeder with the first page facing up, and with the top o f the page leading . 2. On the control pane l, touch Copy . 3. Touch Sides . 4. Touch 2–s[...]

Copy mixed-size originals You can copy origina l documents that are printed on diff erent sizes of paper as lo ng as the sheets of paper have one common dim ension. For example, you could combin e letter and legal sizes, or you could combine A4 and A5 sizes. 1. Arrange the sheets in the original document so they all have the same width. 2. Place th[...]

Change the copy-collation setting You can set the device to automatically collate multip le copies into sets. For example, if you are making two copies of three pa ges and the automatic collation is on, the pages print in th is order: 1,2,3,1,2,3. If automatic collation is off, the page s print in this order: 1,1,2,2,3,3. To use the a utomatic coll[...]

Copy photos and books Copy a photo NOTE: Photos shou ld be copied from the flatb ed scanner, not fr om the document feed er. 1. Lift the lid and place th e photo on the flatbed sc ann er with the picture-side down and the uppe r- left corner of the photo in the up per-left corner of the glass. 2. Gently close the lid. 3. Touch Start Copy . Copy a b[...]

Combine copy jobs by using Job Build Use the Job Build feature to buil d a single copy job from multiple scans. You can use either the docume nt feeder or the scanne r glass. The settings for the first scan are used for subsequent scans. 1. Touch Copy . 2. Scroll to and t ouch Job Build . 3. Touch Job Build On . 4. Touch OK . 5. If necessary, selec[...]

Cancel a copy job To cancel the copy jo b that is currently running, touch Stop on the control pa nel. This pauses the device. Then touch Ca ncel current job . NOTE: If you cancel a cop y job, clear the doc ument fr om the flatbed scanner or from the automatic document fe eder. 108 Chapter 7 Copy ENWW[...]

8 Scan and send e-mail The device offers color-sca nning and digital-sending capabilities. By using th e control panel, you can scan black-and-white or color documents and send them to an e-mail ad dress as an e-mail attachment. To use digital sending, the device must be connected to a local area network (LAN). The device connects directly to your [...]

Configure e-mail settings Before you can send a document to e-mail, you must co nfigure the de vice for e-mailing. NOTE: You can also configure the e-mail settings by using the embed ded Web server, which HP recommends. For helpful tips and more abou t configuring the scan e- mail fe ature, see the Embedded Web Server User Guide on the device C D. [...]

4. Type the SMTP gateway address, e ither as an IP add ress or as a fully qualified domai n name. If you do not know the IP address or domain n ame, contact the ne twork administrato r. 5. Touch OK . Test the SMTP settings 1. From the Home screen, touch Administration . 2. Touch Initial Setup . 3. Touch E-mail Setup , and then touch Test Send Gatew[...]

Use the Send E-mail screen Use the touchscreen to navigate through the options on the Send E-mail screen. 1 Send E-mail button Touching this button scans the document and s ends an e-mail file to the provided e-mail addresses. 2 Home button Touching this button ope ns the Home screen. 3 From: field Touch this field to open the keyboard, and th en t[...]

Perform basic e-mail functions The device e-mail feat ure offers the following bene fits: ● Sends documents to multiple e-mail addresses, saving time and delivery costs. ● Delivers files in black-and-white or in color. Files can be sent in different file formats that the recipient can manipula te. With e-mail, documents are scanned into the dev[...]

5. (Optional) Touch More Options to change the settings for the document that you are sending (for example, the document’s o riginal size). If you ar e sending a two-sided document, yo u should select Sides and an opt ion with a two-side d original. 6. Press Start to begin sending. 7. When you are fin ished, remove the original document from the [...]

Use the address book You can send e-mail to a list of recipients by using the address bo ok feature of the device. See your system administrator for informatio n about configuring address lists. NOTE: You can also use the embe dded Web server to create and manag e the e-mail address bo ok. For more inform ation, see the Embedded Web Serve r User Gu[...]

Add e-mail addresses to the local address b ook 1. Touch Local . 2. Touch . 3. (Optional) Touch the Name field , and in the keyboard that ap pears type a name for the new e ntry. Touch OK . The name is the alias for the e-mai l address. If you do not type an alias name, the alia s will be the e-mail address itself. 4. Touch the Address field, and i[...]

Change e-mail settings for the current job Use the More Options button to change the following e-mail se ttings for the current print job: Button Description Document File Type Touch this button to change the type of file the device creates after scanning the document. Output Quality Touch this button to increase or decrease the print quality of th[...]

Scan to a folder NOTE: This device feature is supported for th e HP LaserJet M3035 MFP models only. If the system administrator has made the feature avail able, the device can scan a file and send it to a folder on the network. Supported operating systems for folder des tinations include Windows 2000, Windows XP, and Windows Server 2003 , and Novel[...]

9F a x The HP LaserJet M302 7x MFP and the HP LaserJet M303 5xs MFP models come with a fax feature. For complete instructio ns for configuring the device fax and for using th e fax features, see the fa x guide, which is included with the HP LaserJet M3027x MFP and the HP Lase rJet M3035xs MFP on the device CD. This chapter provid es information abo[...]

Analog faxing On the HP LaserJet M302 7x or the HP LaserJet M3 035xs MFPs, the device can function as a standalone fax mach ine. Connect the fax to a telephone line When connecting the fax to a telephone line, ensure that the te lephone line that is being used for the fax is a dedicated line that is not used by other devices. In a ddition, this lin[...]

Digital fax Digital faxing is available when you install the optional HP Digital Sending Software. For information about or dering this softw are, go to www.h p.com/ go/LJM3027mfp_software or www.hp.com/ go/ LJM3035mfp_software . With digital faxing , the device does not need to be connected dire ctly to a phone line. Instead, the devi ce can send [...]

122 Chapter 9 Fax ENWW[...]

10 Manage and maintain the device This chapter describes how to m anage and maintain the device: ● Use infor mation pages ● Configure e-mail aler ts ● Use the HP Easy Printer Care software ● Use the embe dded Web server ● Use HP Web Jetadmin software ● Use the HP Printer Utility for Macintosh ● Manage supplies ● Replace supplies and[...]

Use information pages From the control pane l, print pages that give details about the device and its current configuration. The table below provides the instructions for printing the information pages. Page description How to print the page Menu map Shows the control-panel menus and available settings. 1. From the Home screen, touch Administration[...]

Page descript ion How to pri nt the page memory cards, or h ard disks, th at are installed in the device. 4. Touch File Directory . 5. Touch Print . Fax reports Five reports show fax activity, fax calls, billing codes, blocked fax numbers, and speed-dial numbers. NOTE: Fax reports are available only on device models that have fax capabilties. 1. Fr[...]

Configure e-mail alerts NOTE: If your company does not h ave e-mail, this feature might not be ava ilable. You can use HP Web Jetadmin or the e mbedded Web server to configure the system to alert you of problems with the device. Th e alerts tak e the form of e-mail messages to th e e-mail account (s) that you specify. You can configure the fo llowi[...]

Use the HP Easy Printer Care software The HP Easy Printer Care soft ware is a program that you can use for the following tasks: ● Discover devices on the network and track their status. ● Set up and view alerts for m ultiple printers at the same time. ● Set up and view supplies a lerts for multiple printers at the same time. ● Shop online f[...]

Section Options Alert Settin gs window Allows you to co nfigure the device to automatically notify you of device issues ● Alerts on or off: Activates or deactivates the alerts feature. ● When alerts appear: Sets when you want aler ts to appear—either when you are printing to that particular device, or anytime there is a device event. ● Aler[...]

Use the embedded Web server NOTE: When the d evice is directly conn ected to a comput er, use the H P Easy Printer Ca re software to view the device stat us. ● View device control status inf ormation ● Set the type of paper l oaded in each tray ● Determine th e remaining life on all supplies an d order new ones ● View and change tr ay confi[...]

Embedded Web server sections Tab or section Options Information tab Provide s device, stat us, and configuration information ● Device Status : Shows the device status. To change the default settings, click Change Settings . ● Configuration Pa ge : Shows the information fou nd on the configuration page. ● Supplies Status : Shows supplies order[...]

Tab or section Options Digital Sending tab Provides the ability to configure device digital sending settings from your computer ● General Settings : Allows you to provide or change administrator information . ● E-mail Settings : Allows you to change such e-mail settings as e-mail server address, authentication requirements, and the default From[...]

Use HP Web Jetadmin software HP Web Jetadmin is a Web -based software solution for remotely installing, mo nitoring, and troubleshoot ing network-conn ected peripherals. The intuitive br owser interface simplifi es cross-platform management of a wide range of devices, including HP a nd non-HP devices. Management is proactive, allowing networ k admi[...]

Use the HP Printer Ut ility for Maci ntosh Use the HP Printer Utility to con figure and ma intain a printer from a Mac OS X computer. Open the HP Printer Utility Open the HP Prin ter Utility in Mac OS X V10.2.8 1. Open the Find er, and then click Applications . 2. Click Libr ary , and then click Printers . 3. Click hp , and then click Utilities . 4[...]

Item Description Bonjour Settings Provides the ability to turn on or off B onjour suppor t or change the device service name that is listed on a network. Additional Settings Provides access to the embedded Web ser ver. E-mail Alerts Configur es the device to send e-mail notices for certain events. 134 Chapter 10 Ma nage and maintain the device ENWW[...]

Manage supplies Using, storing, and monitoring the p rint ca rtridge can h elp ensure high-quality output. Supplies life The average cartridge yi eld is 6,50 0 pages (for the Q 7551A cartridge) or 13,000 pages (for the Q7551X cartridge), in accordan ce with ISO/IEC 19752. Ac tua l cartridge yiel d depends on specific us e. CAUTION: EconoMode is a f[...]

NOTE: Any damage caused by a non-HP print cartridge is not covered u nder the HP warranty and service agreement s. To install a new HP print cartridge, see C hange the print cartridge on page 13 7 . To recycle the used cartridge, follow th e instructions included with the new cartridge. Print-cartridge authentication The device automatica lly authe[...]

Replace supplies and parts Carefully follow the guidelines in this secti on when replacing device supplies. Supply replacement guidelines To facilitate the replacement of supplies, keep the following guidelin es in mind when setting up the device. ● Sufficient space is requi red above and in the front o f the device for removing suppli es. ● Th[...]

3. Remove the new print cartridge from the ba g. Place the used print cartridge in the bag for recycling. 4. Grasp both sides of the print cartrid ge and distribu te the toner by gen tly rocking the print cartridge. CAUTION : Do not touch the shutter or the surface of the roller. 5. Remove the shipping t ape from the new prin t cartridge. Disca rd [...]

6. Align the print cartridge with the tra cks inside th e device, and, using the handle, insert the prin t cartridge until it is firmly seated , an d then close the front door. After a short time, the cont rol panel should display Ready . 7. Installation is complete . Place the used print cartridge in the bo x in which the new cartridge ar rived. S[...]

Clean the device During the printing process, pa per, toner, and dust particles ca n accumulate inside the device. Over time, this buildup can cause pr int-quality problems, such as toner specks or smearing (see Solve print - quality problems on page 178 ). Clean the exterior Use a soft, damp, lint-free cloth to wipe dust, smudge s, and stains off [...]

Clean the scanner lid backing Minor debris can accumula te on the white document lid backing that is located underneath the scanner lid. 1. Open the sca nner lid. 2. Clean the white document lid backing by using a so ft cloth o r sponge that has been moistened wi th a mild soap and w arm water. Also, clean the scanner strip next to the ADF scanner [...]

2. Open the ADF cover. 3. Press the round blue button while liftin g the green lever. Rotate the green lever until it stops in the open position. The p ickup roller assembly should remain on the surface. 4. Remove the assembly, and then wipe the as sembly with a soft, dry, lint-free cloth. 5. Replace the assembly, with the largest roller down, in t[...]

6. Make sure that both sides of the a ssembly are secured by the blue hooks. 7. Lower the roller asse mbly, and then close the ADF cover. NOTE: If jams continue in the ADF, contact a local HP-authorize d service provider. See HP Customer Care on page 214 . 8. Plug in the device, and then turn on the device. Clean the paper path 1. From the Home scr[...]

Calibrate the scanner Calibrate the scanner to compensate for offsets in the scanner imaging system (carriage head) for ADF and flatbed scans. Be cause of mechanical tolerances , the scanner's carriage head might not read the position of the image accurately. During the calibrat ion procedure, scanner offs et values are calculated and stored. [...]

11 Problem solving This information is organized to help you resolve pr inting problems. Choose the general topic or type of problem from the follow ing list. ● Problem-solvin g checklist ● Problem-solving flowch art ● Solve general device problems ● Control-panel message types ● Control-panel messages ● Common causes of jams ● Jam lo[...]

Problem-solving checklist If you are experiencin g problems, use the following checklist to identify the cause of the problem: ● Is the device connected to power? ● Is the device on? ● Is the devi ce in the Ready state? ● Are all necessary cables connected ? ● Do any message s appear on the co ntrol pane l? ● Are genuine HP suppli es in[...]

Problem-solving flowchart If the device is not responding correctly, use the fl owchart to determine the proble m. If the device does not pass a step, follow th e corresponding troubleshooting suggestions. If you cannot resolve the problem after following the suggested steps, contact an HP-authorized service or support provider. See HP Customer Car[...]

Step number Verification step Possible problems So lution s 4 Does the d evice copy? Poor copy quality from the ADF. 1. If the print q uality from the internal tests and the copy from the flatbed were acceptable, clean the ADF scanning strip. See Clean the scanner glass on page 140 . 2. If the ADF is damaged, contact HP Custom er Care. See HP Custo[...]

Step number Verification step Possible proble ms Solutions 5 Does the device send a fax? The telephone line is not operational or the device is not plugged into the telephone line. Verify that the device is plugged into a telephone line that operates correctly. The telephone cord is faulty or is plugge d into the wrong connector. 1. Verify that the[...]

Solve general device problems Device selects media from the wrong tray. Cause Solution The tray selection in the software program might be incorrect. For many software programs, the paper tray selection is found on the Page Setup menu within the pr ogram. Remove any media in other trays to make the device select from the correct tray. For Macintosh[...]

Print job is extremely slow. Cause Solution The job might be very complex. The maximum speed of the device cannot b e exceeded even when more memory is added. Printing speeds might be automat ically reduced when printin g on custo m-sized media. Note: Slower speeds are expected when printing on narrow paper, when printing from tray 1, or whe n usin[...]

The device prints, b ut the text is w rong, garbled, or incomplete. Cause Solution The wrong driver was se lected in the software. Check the software device selection menu to make sure that an HP LaserJet M3 027/M3035 device is selected. The software program is malfunctioning. Try printing a job fro m another program. The device does not respo nd w[...]

Control-panel message types Four types of control-panel messages can indicate the status of or problems with the device. Message type Description Status messages Status messages reflect the current state of the device . They inform you of normal device operation and require no interaction to clear them. They change as the state of the device change[...]

Control-panel messages Table 11-1 Contro l-panel messages Control panel mes sage Description Reco mmended action 10.32.00 - Unauthorized Supply A supply has been installed that does not pass the authentication test for genuine HP supplies. If you believe you purchased a genuine HP supply, visit us at www.hp.com/ go/ anticounterfeit . Any repair req[...]

Control panel message Description Recommended action or g o to www.hp.com/ support/LJM3027mfp or www.hp. com/ support/LJM3035mfp .) 22 Embedded I/O buffer ov erflow To continue touch OK Too much data was sent to the embedd ed HP Jetdirect print server. Touch OK to print the transfer red data. (Some data might be lost.) 22 Parallel I/O buffer overfl[...]

Control panel mes sage Description Reco mmended action support/LJM3027mfp or ww w.hp.com/ support/LJM3035mfp .) 49.XXXXX ERROR To continue turn off then on A critical firmware error has occu rred. Turn the device off, and then turn the device on. If this message persists, contact an HP- authorized service or support provider. (See the HP support fl[...]

Control panel message Description Recommended action If this message persists, contact an HP- authorized service or support provide r. (See the HP support flyer, or go to www.hp.c om/ support/LJM3027mfp or www.hp.com/ support/LJM3035mfp .) 56.XX ERROR To continue turn off then on A temporary prin ting error has occurred. Turn the device off, and th[...]

Control panel mes sage Description Reco mmended action 68.X Permanent storage full The device NVRAM is full. Some settings saved in the NVRAM might have been reset to the factory defaults. Printing can continue, but some unexpected functions might occur if an error occurred in permanent stora ge. Touch OK to clear the message. If the message is not[...]

Control panel message Description Recommended action the HP support flyer, or go to www.hp.c om/ support/LJM3027mfp or www.hp.com/ support/LJM3035mfp .) Access denied menus locked The control panel function that you are trying to use has been locked to prevent unauthorized access. Contact the network administrator . Action no t currently available [...]

Control panel mes sage Description Reco mmended action E-mail Gateway rejected the job because of the addressing in formation. Job failed. One or more of t he e-mail addresses is incorrect. Send the job again with the correct addresses. Error executing Digital Send job. Job failed. A digital send job has failed and cannot be delivered . Try to send[...]

Control panel message Description Recommended action device was set to stop printing when a supply needs to be ordered. To order a n ew print ca rtridge, see Order supplies, accessories, and parts on page 206 . Output bin <X> full The specified output bin is full, and printing cannot continue. Empty the bin to continue printing. Password or n[...]

Control panel mes sage Description Reco mmended action Unable to send job The device is unable to send a job. To temporarily hide this message in order to send e-mail, touch Hide . If this message persists, contact an HP -authorized service or support provider. (See the H P support flyer, or go to www.hp.com/ support/LJM3027mfp or www.hp.com/suppor[...]

Common causes of jams The device is jammed. 1 Cause Solution The media does not meet spe cifications. Use only media that meets HP specifications. See Media considerations on page 58 . A component is installed incorrectly. Verify that the print cartridge is correctly installe d. You are using media that has already passed through a de vice or copie[...]

Jam locations Use this illustration to locate m edi a jams in the device . For instructions abou t clearing jams, see Clear jams on page 166 . 1 2 3 4 5 1 Automatic document feeder (ADF) 2 Print cartridge 3 Input trays 4 Duplex path (for two-sided pr inting) 5 Output bins 164 Chapter 11 Prob lem solving ENWW[...]

Jam recovery The device has a jam-recovery feat ure that determines if the device will reprin t jammed pages after the jam is cleared. ● Auto instructs the de vice to automatically turn jam recovery on when su fficient device memory. ● Off instructs the device not to a ttempt to reprint jammed pages. This setting h elps conserve device memory. [...]

Clear jams When clearing jams, be very careful not to tear the m edia. If a small piece of media re mains in the device, it could caus e additional jams . Clear jams from the ADF 1. Open the ADF cover. 2. Lifting the green lever, rotate the pick mechanism until it stays open. 3. Gently try to remove the pag e without tearing it . If you feel resist[...]

4. Open the scanne r lid and gently loosen th e medi a by using both h ands. When the media is free , gently pul l it out in the direction shown. 5. Close the scanner lid, and then lower the roller assembly. 6. Close the AD F lid. 7. If any media is visibl e in the out put bin area , gently pull it out . ENWW Clear jams 167[...]

Clear jams from the input-tray areas NOTE: To remove media from the tra y 1 area, slowly pull the media out of the device. For all other trays, complete the followin g procedure. 1. Slide the tray out of the device, and re move any damaged paper from the tray. 2. If the edge of the paper is visible in the feed ar ea, slo wly pull the paper down a n[...]

3. Before replacing the tray, make sure the paper is fl at in the tray at all fo ur corners and below the tabs on the g uides. 4. Open and close the front door, and then touch OK on the touchscreen to clear the jam me ssage. If a jam message pe rsists, there is still media in the device. L ook for media in other locations. Clear jams from the print[...]

2. Open the plate, a nd then slowly pull the media o ut of the device. Be careful to not tear the media. CAUTION : Avoid spilling loose toner. Use a dry, lint-free cloth, to clean any toner that might have fallen into the device. If l oose toner falls into the device, it might cause temporary problems with print quality. Loos e toner should clear f[...]

2. Push down on the bin door to unclip the door stops, and then let the door drop op en. 3. Grasp both sides of th e media, and slowly pull th e media o ut of the device. (There might be loose toner on t he media. Be care ful not to sp il l it on yourself or into the device.) NOTE: If media is difficult to remove, try op ening the front door and re[...]

Clear jams fr om the duplexer 1. Remove tray 2 from the device. 2. Push the green button on the top right front of the tray 2 opening to access the duplex paper path. 3. Reach in and p ull out the jammed paper. 4. Push the bottom of the duplex access plate back up until it clicks into place on both sides (both sides need to be engaged). 172 Chapter[...]

5. Reinstall tray 2. Solve repeated jams If jams occur frequently, try the following action s: ● Check all the jam lo cations. A piece of media might be stuck some where in the device. ● Check that media is correctly lo aded in the tr ays, that the t rays are correctly ad justed for the loade d media size, and that the trays are not overfilled.[...]

● Clean the device. See Clean the device on pa ge 140 . ● Contact an HP-authorized service or sup port provid er to perform routine device maintenance. See the support flyer that was included with the device, o r see www.h p.com/ support/LJM3027mfp or www.hp.co m/ support/LJM3035mfp . 174 Chapter 11 Prob lem solving ENWW[...]

Clear stapler jams To reduce the risk of staple jams, m ake sure that you staple 20 or fewer pages o f media (80 g/m 2 or 20 lb) at a time. 1. Open the stapler doo r. NOTE: Opening the stapl er door disables the stapler. 2. Remove the staple cartridg e from the device. ENWW Clear stapler jams 175[...]

3. Clear any loose staples from the stapler and from the staple cartrid ge. 4. Replace the sta ple cartridge. 176 Chapter 11 Prob lem solving ENWW[...]

5. Close the st apler door. 6. Insert medi a to test the stapler. Repeat steps 1 through 6 if n ecessary. ENWW Clear stapler jams 177[...]

Solve print-quality problems This section helps you d efine print-quality p roblems and what to do to correct them. Often print-quality problems can be hand led easily by making sure that the device is correctly maintained, using print medi a that meets HP specifica tions, or running a c leaning page. Print-quality problems associated with media So[...]

See Light print (partial page) on page 180 See Light prin t (entire page) on page 180 See Specks on page 181 See Specks on page 181 See Dropouts on page 181 See Dropouts on page 181 See Dr opouts on page 181 A A A A A B B B B B C C C C C a a a a a c c c c c b b b b b See Lines on page 181 See Gray background on page 182 See Toner smear on page 182 [...]

See Random image repetition on page 188 (dark) See Random image repetition on page 188 (light) NOTE: These examples depict letter-size me dia that has passed through the device. Light print (partial page) 1. Make sure that the print ca rtridge is fully installed. 2. The toner level in the prin t cartridge might be lo w. Replace the print cartridge.[...]

Specks Specks might app ear on a page after a jam ha s been cleared. 1. Print a few more pa ges to see if the problem corre cts itself. 2. Clean the inside o f the device and run a cl eaning page. See Cle an the device on page 140 . 3. Try using a different type o f media. 4. Check the print cartridge for leaks. If th e print cartridge is leaking, [...]

Gray background 1. Do not use medi a that has already been run th rough the device. 2. Try using a different typ e of media. 3. Print a few more p ages to see if the problem corrects itself. 4. Turn over the stack in the tray. Also, try rotating the stack 180°. 5. Open the Administration menu at the device control panel. On the Print Quality menu,[...]

Loose toner Loose toner, in this cont ext, is defined as toner that can be rubbed off the page. 1. If media is heavy or rough, open the Administration menu at the device control panel. On the Print Quality submenu, select Fuser Modes , and then select the media type you are u sing. 2. If you have observed a rougher texture on one side of your media[...]

This type of defect might o ccur when using prep rinted forms or a large qu antity of narrow media. 1. Print a few more p ages to see if the problem corrects itself. 2. Make sure that type and q uality of the medi a you a re using meet HP specifications. See Media considerations on page 58 . 3. If the distance between de fects is 47 mm (1.9 in), 62[...]

Curl or wave 1. Turn over the stack in the tray. Also, try rotating the stack 180°. 2. Make sure that the type and quality of the media you are using meet HP specifications. (See Media considerations on page 58 .) 3. Make sure that the en vironmental specif ications for the device are being met. (See Operating environment on page 221 .) 4. Try pri[...]

Vertical white lines 1. Print a few more p ages to see if the problem corrects itself. 2. Make sure that the type and quality of the me dia you are usin g meet HP specifications. See Media considerations on page 58 . 3. Replace the prin t cartridge. Tire tracks A A A A A B B B B B C C C C C a a a a a c c c c c b b b b b This defect typically occurs[...]

Scattered lines 1. Make sure that the type and quality of the me dia you are using meet HP specification s. See Media considerations on page 58 . 2. Make sure that the environmental specif ications for the device are being met . See Operating environment on page 221 . 3. Turn over the stack in the tray. Also, try rotating the stack 180°. 4. Open t[...]

Random image repetition If an image that appears at the top of the page (in solid black) repeats further down the page (in a gray field), the toner might n ot have been completely er ased from the last job. (The repea ted image might be lighter or darke r than the field it appears in.) ● Change the ton e (darkness) of the field that the repeated [...]

Solve network printing problems NOTE: HP recommends using th e device CD to install and set up th e device on a network. ● Print a configuration page (see Use information pages on page 124 ). If an HP Jetdirect print server is installed, printing a confi guration page also prints a second page that sh ows the network settings and status. ● See [...]

Solve copy problems Prevent copy problems The following ar e a few simple steps you can take to improve copy quality: ● Copy from the flatbed scanner. This will produce a hi gher quality copy than copying from the automatic document fee der (ADF). ● Use quality originals. ● Load the media correctly. If th e media is loaded incorrectly, it mig[...]

Problem Cause Solut ion Unwanted lines appear on the copy. A A A A A B B B B B C C C C C a a a a a c c c c c b b b b b Tray 1 or tray 2 might not be installed correctly. Verify that the tray is in place. The flatbed scanner or the ADF glass might be dirty. Clean the flatbed scanner or the ADF glass. See Clean the device on page 140 . The photosensi[...]

Problem Cause Solution Problems with feeding The paper has ragged edges. Use high-quality paper tha t is made for laser printers. The paper varies from side-to-side. Turn the paper over. The paper is too moist, too rough, too heavy or too smooth, has the wrong grain direction, or is of short-grain construction or it is embossed or from a faulty pap[...]

Problem Cause Solut ion The device does not pull media fro m a media tray. The device might be in manua l feed mode. ● If Manual Feed ap pears on the control-panel display, press OK to print the job. ● Verify that the device is not in manual feed mode, and then print your job again. The pickup roller might be dirty or damaged. Contact HP Custom[...]

Performance problems Problem Cause Solution No copy came out. The input tray might be empty. Load media in the device. See Loa d media on page 66 for more information. The original might have been loaded incorrectly. Load the original correctly in the ADF or flatbed scanner. See L oad media on page 66 . Copies are blank. The sealing tape might not [...]

Solve fax problems NOTE: For more information about so lving fax problems, see the HP LaserJet Analog Fax Accessory 300 User Guide . Solve sending problems Faxes quit during sending. Cause Solution The fax machine to which you are sendin g might be malfunctioning. Call the recipient to make sure that the receiving fax machine is turned on and ready[...]

Faxes you send are not arriving at the receiving fax machine. Cause Solution the fax guide), and check the Result co lumn for jobs with a Pending designation. NOTE: If the fax is sending very slowly, see "Faxes are transmitting or being received very slowly" in Initial Setup menu on page 29 . Solve receiving problems Incoming fax calls ar[...]

Faxes are not printing at the device. Cause Solution There is no media in the input trays. Load media. Any faxes received while the input trays are empty are stored and will print after the trays have been refilled. The Schedule Printing of Faxes mode is enabled. Faxes will not print until it is disabled Disable the Schedule Printing of Faxes mode.[...]

Solve e-mail problems If you are unable to se nd e-mails by using the digita l-send feature, you might need to recon figure the SMTP gateway addre ss or the LDAP gate way address. Print a configurat ion page to fin d the curren t SMTP and LDAP gateway addresses. See Use informa tion pages on page 124 . Use th e following procedures to check if the [...]

Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver. If the device PCL 6 pr inter driver is selec ted, sw itch to the PCL 5 or HP postscript level 3[...]

Solve common Macintosh problems In addition to the problems that are listed in Solve general device problems on page 150 , this section lists problems that ca n occur when using Mac OS X. NOTE: Setup for USB and IP printing is performed through the Desktop Printer Utility . The device will not appear in the Cho oser. The printer driver is not liste[...]

The printer driver does not automatica lly set up the selected device in the Pr int Ce nter or Printer Setup Utility. Cause Solution code for the language that you are using. If necessary, reinstall the software. See the getting started gu ide for instructions. The PPD file is corrupt. Delete the PPD file from the following hard drive folder: Libra[...]

When connected with a USB cable, the dev ice does not appear in the Print Center or Printer Setup Utility after the driver is se lected. Cause Solution This problem is caused by either a software or a hardwar e component. Software t roubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is Mac OS [...]

Solve PostScript problems The following situa tions are specific to the PostScript (PS) language and might occur when several printer languages are being used. Check the control-panel display for messages that might help resolve problems. NOTE: To receive a printed or scre en message when PS errors occur, open the Print Options dialog box and click[...]

204 Chapter 11 Problem solving ENWW[...]

A Supplies and accessories This section provide s information about or dering parts, supplies, and accessories. Use only parts and accessories that are spec ifica lly designed for this printer. ● Order supplies, accessor ies, and parts ● Part numbers ENWW 205[...]

Order supplies, accessories, and parts Several methods are availa ble for ordering parts, supplies, and accessories: ● Order directly from HP and/ or au thorized HP resellers ● Order directly through the emb edded Web server (for printers that are connected to a network) ● Order directly through the HP Easy Printer Care soft ware ● Order pa[...]

Part numbers The following list of accessories wa s current at the time of printing. Ordering informatio n and availability of the access ories might change du ring the life of the printer. Paper-handling accessories Item Description Part nu mber Optional 500-sheet tray and feeder unit (tray 3) Optional tray to increase paper capacity. Holds Letter[...]

Stapler accessories Item Description Part number Staple cassette Cassette that contains 1,500 unformed staples Q7432A Print media For more info rmation about media supplie s, go to http://www.hp.com/ go/ljsupplies . Item Description Part number HP Soft Gloss laser paper For use with HP LaserJet printers. This is coated paper, good for business docu[...]

Item Description Part nu mber HP Printing paper For use with HP LaserJet and inkjet printers. This has been created especially for small and home offices. It is heavier and brighter than copier paper. Specifications: 92 bright, 22 lb. Letter (8.5 x 11 in), 500 sheets/ream, 10- ream carton HPP1122/North America and Mexico Letter (8.5 x 11 in), 500 s[...]

Item Description Part number HP Office recycled paper For use with all office equipment-laser and inkjet printers, cop iers, and fax machines. This is good for high-volume printing. Satisfies U.S. Executive Order 13101 for environmentally preferable products. Specifications: 84 bright, 20 lb, 30% post-consumer content. Letter (8.5 x 11 in), 500 she[...]

B Service and support Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet M3027, M3027x, M3035, and M3035xs One-year on-site warranty HP warrants to you , the end-user customer, that HP hardwa re and accessories wi ll be free from defects in materials and workmanship afte r the date of purchase, for the pe[...]

(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHET HER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequenti al damages, so the above limitation or exclusion may not apply to you. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTEN[...]

THE WARRANTY TERMS CONTAINED IN TH IS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, R ESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGH TS A PPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. ENWW Print cartridge limited warranty statement 213[...]

HP Customer Care Online Services For 24-hour access to update d HP device-specific software, product information, an d support information through an Internet connection, go to the Web site: www.hp.com/ support/LJM3 027mfp or www.hp.com/ support/LJM3035mfp . Go to www.hp.com/ support/net_printing for information about the HP Jetd irect external pri[...]

HP support and information for Mac intosh computers Go to www.hp.com/ go /macosx for Macinto sh OS X support informatio n and HP subscription service fo r driver update s. Go to www.hp.com/ go/mac-connect for products that are designed specifically for the Macintosh user. ENWW HP Customer Care 215[...]

HP maintenance agreements HP has several types of main tenance agreement s that meet a wid e range of support needs. Maintenance agreements a re not part of the standar d warranty. Support servic es may vary by area. Check with your lo cal HP dealer to de termine the services availabl e to you. On-site service agreements To provide you wit h the le[...]

Extended warranty HP Support prov ides coverage for the H P hardware pro duct and all HP-s upplied internal c omponents. The hardware maintenance covers a 1- to 3 -year period from date of the HP product purchase. The customer must purchase HP Suppor t within the stated factory warran ty. For more information, contact the HP Customer Ca re Service [...]

218 Appendix B Service and su pport ENWW[...]

C Specifications ● Physical specifications ● Electrical specifications ● Acoustic emissions ● Operating environment ENWW 219[...]

Physical specifications Table C-1 Printer dimensions Printer model Height Depth Width Weight 1 HP LaserJet M3027, M3027x, and M3035 MFPs 550 mm (21.7 in) 510 mm (20.0 in) 525 mm (20.7 in) 27.6 kg (60.6 lb) HP LaserJet M3035xs MFP 688 mm (27.1 in) 33.4 kg (73.5 lb) 1 With print cartridge Table C-2 Printer dimensions with all doors and trays fully op[...]

Acoustic emissions Table C -5 Sound power and pressure level 1 , 2 Sound power level Declared per ISO 9296 Printing 3 L WAd = 6.5 Bels (A) [65 dB(A)] Ready Essentially Inaudible Sound pressure level (bystander po sition) D eclared per ISO 9296 Printing 3 L pAm =51 dB (A) Ready Essentially Inaudible 1 Values are based on prelimina ry data. See www.h[...]

222 Appendix C Specifications ENWW[...]

D Regulatory information This section contains the following regulatory information: ● FCC regulations ● Environmental product stewardship program ● Telecom statement ● Declaration of conformity ● Safety statements ENWW 223[...]

FCC regulations This equipment has been tested an d found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are design ed to provide reasonable protection agains t harmful interference in a residential installation . This equipment ge nerates, uses, and can radiat e radio frequency energy. If[...]

Environmental product stewardship program Protecting the environment Hewlett-Packard Company i s committed to providing quality products in an environmentally sound manner. This product has been desig ned with several a ttributes to minimize imp acts on our environment. Ozone production This product generates no appreciable ozon e gas (O 3 ). Power[...]

Return and recycling instructions United States and Puerto Rico The enclosed label i n the HP LaserJet toner cartrid ge box is for the return and recycling of one o r more HP LaserJet print cart ridges after use. Please follow th e applicable instructio ns below. Multiple returns (two to eight cartridges) 1. Package each HP LaserJet pri nt cartridg[...]

Disposal of mercury can be reg u lated because of environmental considerations. For disposal or recycling information, please contact your local author ities or the Electronic Industries Alliance (EIA) ( http://www.eiae.org ). This HP product contains a battery that mig ht r equire special handling at en d-of-life. The batteries contained in or sup[...]

Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSD S) for supplies containing chemical substances (for example, tone r) can be obtain ed by contacting the HP Web site at www.hp.com/ go/msds or www.hp.com / hp info/ community/environment/productinfo/saf ety . For more information To obtain informa tion about the se environmental to p[...]

Telecom statement The HP LaserJet M302 7x and HP LaserJet M3035 xs models h ave the HP LaserJet Analog Fax Accessory 300 already installe d to provide communi cation to the pu blic switch telephone network (PSTN) for fax functionality. See the HP LaserJet Analog Fax Acces sory 300 User Guide for all regulatory app roval information and regulatory n[...]

Declaration of conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Addr ess: 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the produ ct Product Name: HP LaserJet M3027mfp / M3035mfp Series Accessories 4) : Q7817A – Optional 1x5[...]

Safety statements Laser safety The Center for Devices and Radio logical Health (C DR H) of the U.S. Food and Drug Administration has implemented regula tions for laser products m anufactured since Augu st 1, 1976. Compliance is mandatory for pr oducts marketed in the United States . The device is certified as a “Class 1” laser product under the[...]

EMI statement (Taiwan) Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet M3027, M30 27x, M3035, M3035xs, laserk irjoitin on käyttäjä n kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakoteloint i estä ä lasersäteen pää syn laitteen ulkopuolelle. L aitteen turvallisuusluokka [...]

E Working with memory and print server cards This section explai ns the device memory features and provides steps for expansion. ● Overview ● Install memory ● Check DIMM inst allation ● Save resources (permanent resources) ● Enable memory for Windows ● Use HP Jetdirect print server cards ENWW 233[...]

Overview One dual inlin e memory module (DIMM) slot is av ailab le for upgrading the d evice with the following items: ● More memory—DIMMs are availabl e in 64 , 128, 256, and 512 MB. ● Other DIMM-based printer langua ges and printer options. The device uses 100-pin 13 3 MHz DDR memory modu les. Extended data output (EDO) DIMMs are not suppor[...]

Install memory You might want to add more memory to the device if you often print co mplex graphics, print PostScript (PS) documents, or use many do wnloaded fonts. Added memory also give s you more flexibility in supporting job-st orage features, such as quick cop ying. Install device memory CAUTION: Static electricity ca n damage DIMMs. Wh en han[...]

3. Remove the right side panel by sliding it towards the rea r of the device until the side slide s from the device. 4. Open the access do or by pulling on the metal ta b. 5. Remove the DIMM from the a ntistatic package. CAUTION : To reduce the possibility of damage caused by static electricity, always wear an electrostatic discharge (ESD) wrist st[...]

6. Hold the DIMM by the ed ges, and align the notc hes on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open.) 7. Press the DIMM straight into the slot, and press fi rmly. Ma ke sure the locks on each side of the DIMM snap into pla ce. NOTE: To remove a DIMM, first release the locks. ENWW Install memory 237[...]

8. Close the acces s door, and press firmly until it sn aps into place. 9. To replace the right side panel, line up the alignmen t arrows and slide the panel toward the front of the device until it lat ches into plac e. 10. Reconnect the interface cabl e(s) and the powe r cord. 11. Turn the device on. 238 Appendix E Working with memory and p rint s[...]

Check DIMM installation After installing the DIMM, make sure th at the installation was succe ssful. Verify that DIMM is in stalled correctly 1. Turn the device on. Check that th e Ready light is illuminated after the device has gone through the startup sequence. If an erro r message appears, a DIMM might have bee n incorrectly ins talled. See Cont[...]

Enable memory for Windows 1. On the Start menu, Settings , and Printers or Printers and Faxes . 2. Select this devi ce and select Properties . 3. On the Device Settings tab, click More . 4. In the Total Memory field, type or select the total amount of memory that is now installed. 5. Click OK . 6. Go to Check DIMM installation on page 239 . 240 App[...]

Use HP Jetdirect print server cards Follow these proced ures to install or remove an EIO card. Install an HP Jetdire ct print server card 1. Turn off the device. 2. Remove the two screws an d cover plate from the EIO slot on the back of the device. NOTE: Do not discard the screws or the cover pla te. Save them for future use if you remove the EIO c[...]

4. Connect the n etwork cable to the EIO ca rd. 5. Turn on the de vice, and then pri nt a configurat ion page to verify that the new EIO device is recognized. See Use info rmation pages on page 124 . NOTE: When you print a configuration pa ge, an HP Jetd irect con figuration page that contains network configuration and status informati on also prin[...]

Glossary bidirectio nal communica tion Two-way data transmissio n. bin A receptacle for holding printed pages. BOOTP Abbreviation for “Bootstrap Protocol,” an In ternet prot ocol that a comput er uses to find its IP address. calibration The process in which the printer makes internal adjustments to produce the best print quality. chooser A Maci[...]

IP address The uniq ue number assigned to a computer device that is connected to a network. IPX/SPX Abbreviation for “internetwork packe t exchange/sequenced packet exchange.” media The paper, labels, transparencies, or other ma terial on which the printer prints the image. memory tag A memory partition that has a specific ad dress. monochrome [...]

Index Symbols/Numerics 500-sheet trays unexpected size or type error message 155 500–sheet tray. See tray 3 A A4 sizes s upported 63 A4 paper settings 41 A5 sizes s upported 63 access denied message 159 accessibility features 3 accessories features 3 ordering 206 part numbers 207 acoustic specifications 221 activity log, fax 125 address book, e-m[...]

cardstock loading 70 sizes supported 64 cartridges authentication 136 EconoMode 135 features 3 genuine HP 135 jams, clearing 169 management menu 28 non-HP 135 part numbers 207 recycling 225 replacement interva ls 135 replacing 137 status, viewing w ith HP Toolbox 127 storage 135 warranty 2 12 cartridges, print error messages 160 characters, misform[...]

digital faxing 121 digital sending about 109, 113 address books 115 configuring e-ma il 110 control-panel settings 112 default settings 24 error messages 159, 160, 161 folders 118 gateways, finding 111 job settings 117 LDAP supp ort 110 loading document s 113 recipient lists 115 sending documen ts 113 server settings 110 Setup menu 39 SMTP support [...]

configuring 110 control-panel settings 112 error messages 159, 160, 161 gateways, finding 111 job settings 117 LDAP errors 160 LDAP support 110 loading documents 113 recipient lists 115 sending documents 113 server settings 110 SMTP support 110 validating gateway addresses 198 F FastRes 2 fax connecting phone line 120 fax accessory ADF, loading 66 [...]

image quality copy, improving 190 copy, problem-solving 190 print, problem-solving 178 settings 43 image reptit ion, problem- solving 188 inactivi ty timeout 40 Information menu 18 information pa ges 124 Information tab, embedded Web server 130 Initial Setup menu 29 input trays. See trays install cartridge error message 160 installers, Windows 11 i[...]

legal paper, problem- solving 203 registration, setting 43 material restrictions 226 Material Safety Data Sheet (MSDS) 228 media A4 settings 41 curled 150, 185, 191 custom-size 87 default size, selecting 25 document size, selecting 8 7 double-sided pri nting, Macintosh 93 double-sided pri nting, Windows 89 first page 88, 92 fuser modes 43, 61 HP, o[...]

print, problem-solving 178 settings 43 P packaging device 216 pages per minutet 2 pages per sheet 88, 92 paper A4 settings 41 curled 150, 185, 191 custom-size 87 default size, selecting 25 document size, selecting 87 double-sided printi ng, Macintosh 93 double-sided printi ng, Windows 89 first page 88, 92 fuser modes 43, 61 HP, ordering 208 legal, [...]

fonts 203 gateway addr esses 19 8 gray background 182 image defects 178 jams 164, 173 legal paper 203 light print 180 lines 181, 186 lines, copies 191 Linux 202 Macintosh issues 200 media 1 78, 191 messages, types of 153 network printing 189 network s 32 output quali ty 178 PostScript problems 203 printing 152 receiving faxes 196 repeating defects [...]

sending documen ts 113 server settin gs 110 settings 112 SMTP support 110 validating gateway addresses 198 serial buffer over flow 155 service HP-Authorized Deal ers 214 repacking device 216 service agreements 216 Service menu, control panel 47 Services tab 91 settings Default Job Option s menu 19 driver presets (Macintosh) 92 drivers 9 priority 7 [...]

status, vie wing with embedded Web server 130 status, viewing w ith HP Printer Utility 133 status, viewing w ith HP Toolbox 127 support embedded Web server links 131 HP Printer Utility pages 133 Linux 202 online 21 4 repacking device 216 Support tab, HP Toolb ox 127 SupportPack, HP 217 T Taiwan EMI statement 232 TCP/IP settings 29 technical support[...]

warranty Customer self repair 212 extended 217 print cartridge 212 product 211 transfer unit a nd fuser 212 watermarks 87 wavy paper, prob lem- solving 150, 185 Web sites customer support 214 fraud reports 136 HP Easy Printer Care 11 HP Web Jetadmin, download ing 132 Linux suppor t 20 2 Macintosh custome r support 215 Material Safety Data Sheet (MS[...]

256 Index ENWW[...]

[...]

*CC476-90901* *CC476-90901* CC4 7 6 -9090 1 © 200 7 Hew lett -P ack ard De velopment C ompany , L.P . www .hp .com[...]