HP (Hewlett-Packard) NL162UPABA manual

HP EliteBook 2 7 30p Notebook P C Maintenance and S erv ice Gui de Doc ument P ar t Number: 4 8 3 2 2 2 -002 Mar ch 2012 This guide is a troubleshooting re ference used for maintaining and se rvicing the computer . It provides comprehensiv e information on identifying computer fe atures, components, and spar e parts; troublesho oting computer probl[...]

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© Copyright 2008, 2012 He wlett-Packard De velopment Compan y , L.P . Microsoft, W indows, and W indo ws V ista are U.S. re gistered tradem arks of Microsoft Corporation. SD Logo is a trademark of its proprietor . Bluetooth is a trademark owned by its proprietor and us ed by He wlett-Packard Compan y under license. Intel and Core are trademarks or[...]

Safety warning notice Å W ARNING: T o reduce the pos sibility of heat-related injur ies or of ov erheating the co mputer , do not place the co mputer dir ectly on y our lap or obstru ct the computer air ven ts. Use the computer onl y on a har d, flat surface . Do not allo w another har d surfac e, such as an adj oining optional pr inter , or a s o[...]

Maintenance and S ervi ce Guide v Cont ent s 1 Product description 2 External component identification Top components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 Wireless antenna locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

vi Maintenance and Servi ce Guide Conte nt s Top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–21 RTC battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Conte nt s Maintenance and S ervi ce Guide vii 9 Connector pin assignments 1394 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1 Audio-in (microphone). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

viii Mainte nance and Service Gui de Conte nt s[...]

Maintenance and S ervi ce Guide 1–1 1 Pr oduc t description Category Description Product Name HP EliteB ook 2730p Notebook PC Processor s Intel® Core™2 Duo ultra lo w-v oltage, non-socketed processors: ■ SL9600 2.13-GHz processor , 6-MB L2 cache, 1066-MHz front side bu s (FSB) ■ SL9400 1.86-GHz processor , 6-MB L2 cache, 1066-MHz FSB ■ S[...]

1–2 Maintenance and Servi ce Guide Produc t descr iption Mass stora ge drives Suppor ts 45.72-mm (1.80-inch) hard dr ives and 45.72-mm (1.80-inch) solid-state drives Customer-accessib le Serial A T A HP 3D DriveGuard Suppor ts the follo wing dr iv es: ■ 250-GB, 5400-rpm hard dr ive ■ 160-GB, 5400-rpm hard dr ive ■ 120-GB, 5400-rpm hard dr i[...]

Pr oduct des cr iptio n Maintenance and S ervi ce Guide 1–3 Docking HP 2700 Ultra-Slim Expansion Base suppor t Signals passed through docking connector : ■ External monitor ■ Headphone ■ Microphone ■ Optical dr iv e suppor t ■ Po w e r ■ RJ-45 ■ USB 2.0 Po r t s 1394 a A udio-in (mono microp hone) A udio-out (ste reo headphone) Mult[...]

1–4 Maintenance and Servi ce Guide Produc t descr iption Operating system Restore media: Windows Vista Business 32 Windows Vista Business 64 Windows Vista Ultimate 32 Windows Vista DRD VD Windows XPT ablet Windows XPT ablet DRD VD Microsoft Office Ready restore D VD Certified: Novell SuSE Linux W eb support: Windows Vista Enterpr ise 32 Windows V[...]

Maintenance and S ervi ce Guide 2–1 2 External component identification To p c o m p o n e n t s Wir eless antenna locations T o see wireless re gulatory notices , refer to the section of the Re gulatory , Safety and En vir onmental Notices that applies to your country or region. These notices are located in Help and Support. Item Component Descr[...]

2–2 Maintenance and Servi ce Guide External com ponent iden tificati on Displa y components Item Component Description 1 W ebcam ligh t (select mode ls only) On: The w ebcam is i n use. 2 W ebcam (select models only) Records audio and video and captures still photographs. 3 K eyboard light button Opens and tur ns on the keyboard light. 4 K eyboar[...]

External com ponent iden tificati on Maintenance and S ervi ce Guide 2–3 Buttons and sw itches Item Component Description 1 Internal display s witch T ur ns off the displa y if the displa y is closed while the power is on. 2 Presentation button Star ts the presen tation feature . 3 V olume mute button Mutes and restores speaker sound. 4 V olume s[...]

2–4 Maintenance and Servi ce Guide External com ponent iden tificati on Keys Item Component Description 1 esc ke y Displays system inf ormation when pressed in combina tion with the fn key . 2 fn ke y Exe cutes frequently used system func tions when pressed in combination with a function k ey or the esc key . 3 Windows logo ke y Displays the Wind[...]

External com ponent iden tificati on Maintenance and S ervi ce Guide 2–5 Lights Item Component Description 1 P o wer light ■ On: The computer is on. ■ Blinking: The comp uter is in the Sle ep sta te (Windows Vista) or Standb y (Windows XP). ■ Off: The computer is off or in Hibern ation. 2 Batter y light ■ Amber : A batter y is charging . [...]

2–6 Maintenance and Servi ce Guide External com ponent iden tificati on Po i n t i n g d e v i c e s Item Component Description 1 T ouchPad light ■ Off: T ouchP ad is enabled. ■ Amber : T ouchPad is disab led. 2 T ouchPad on/off control Enables/disables the T ouc hP ad when pressed in combination with the fn key . 3 P ointing stick* Mov es th[...]

External com ponent iden tificati on Maintenance and S ervi ce Guide 2–7 Fr ont components Item Component Description 1 P o wer s witch ■ When the computer is off, slide the s witch to the right to tur n on the computer . ■ When the computer is on, slide the sw itch to the righ t to shut down the computer . ■ When the computer is in the Sle[...]

2–8 Maintenance and Servi ce Guide External com ponent iden tificati on Right-side components Item Component Description 1 HP Finger prin t Sensor (finger print reader) Allows a finger print logon to Wind ows instead of a pass word logon. 2 1394 por t Connects an optional IEEE 1394 or 1394a de vice, such as a camcorder . 3 A udio-out (headp hone)[...]

External com ponent iden tificati on Maintenance and S ervi ce Guide 2–9 Left-side compon ents ✎ Refer to the illustration that most closely matches your computer . Item Component Description 1 P en holder Stores the pen. 2 V ent Enables airflo w to cool inter nal components. ✎ The computer fan starts up automatically to cool internal compo n[...]

2–10 Maintenance and Servi ce Guide External com ponent iden tificati on Item Component Description 1 P en holder Stores the pen . 2 V ent Enables airflow to cool internal components. ✎ The computer fan starts up automatically to cool interna l components and prevent overheating. It is normal for the internal fan to cycle on and off during rout[...]

External com ponent iden tificati on Maintenance and S ervi ce Guide 2–11 Rea r c om po n en ts Item Component Description 1 Jog dial In tablet mode, functions like the enter ke y and the up and down arrows on a standard keyboard. ■ Press inward to enter a command. ■ Rotate up to scroll up . ■ Rotate down to scroll do wn. 2 Esc button In ta[...]

2–12 Maintenance and Servi ce Guide External com ponent iden tificati on Bottom components Item Component Description 1 Hard dr ive ba y Holds the hard dr iv e, memor y module slots, WLAN modul e (select models only), and WW AN module (select models only). 2 V ents (4) Enable airflow to cool internal components. ✎ The computer fan starts up aut[...]

Maintenance and S ervi ce Guide 3–1 3 Illustrated parts catalog Serial number location The service tag, af fix ed to the bottom of the comput er , pro vides information that may be needed when troubleshooting system problems. The servic e tag provides the follo wing information: 1 Product name: This is the p roduct name af fix ed to the front of [...]

3–2 Maintenance and Servi ce Guide Illustr ated parts catalog Computer major components[...]

Illustr ated parts catalog Maintenance and S ervi ce Guide 3–3 Item Description Spare Part Number (1) Display assembly (includes ambient ligh t sensor , fingerpr int reader , logo , 2 microphones, nameplate, 2 WLAN antenna transceivers and cables, and 2 WW AN antenna transceivers and cables) 12.1-inch, WXGA LED display assemb ly with webcam and o[...]

3–4 Maintenance and Servi ce Guide Illustr ated parts catalog Plastics Kit , include s: 501499-001 (3a) Hinge cover (3b) ExpressCard slot bezel (3c) Hard drive cover (includes 6 capt ive screws, secured by C-clips) ✎ See “Plastics Ki t” on page 3-9 for more Plastics Kit spare part information. (4) T op cover (includes LED board and cable an[...]

Illustr ated parts catalog Maintenance and S ervi ce Guide 3–5 (15) WLAN module: Intel Wi-Fi Link 5100 802.11a/b/g WLAN modu le f or use in all countr ies and regions 4829 57-001 Intel Wi-Fi Link 5100 802.11a/b/g/n WLAN modu le f or use in Russia, Ukraine, and P akistan 506678-001 Intel Wi-Fi Link 5100 802.11a/b/g/n WLAN modu le f or use in all c[...]

3–6 Maintenance and Servi ce Guide Illustr ated parts catalog Broadcom BCM4312 802.11b/g WLAN module for use in Afghani stan, Albania, Alger ia, Andorra, Angola, Antigua and Barbuda, Argenti na, Ar menia, Aruba, Austr alia, A ustria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia,[...]

Illustr ated parts catalog Maintenance and S ervi ce Guide 3–7 Cable Kit Item Description Spare par t number Cable Kit: 501500-001 (1) A udio connector board cable (2) Bluetooth mo dule cable[...]

3–8 Maintenance and Servi ce Guide Illustr ated parts catalog Mas s st o r ag e d e v i ce s Item Description Spare par t number (1) Hard drive (includes brac ket, isolator and connector cable) 250-GB, 5400-rpm 57 7990-001 160-GB, 5400-rpm 50 9435-001 120-GB, 5400-rpm 50 1491-001 80-GB, 5400-rpm 501490-001 (2) Solid-state drive (in cludes brac ke[...]

Illustr ated parts catalog Maintenance and S ervi ce Guide 3–9 Pl a s t i c s K i t Item Description Spare par t number Plastics Kit: 501499-001 (1) Hinge cov er (2) ExpressCard slot bezel (3) Hard drive cov er (includes one captive scre w , secured b y a C-clip)[...]

3–10 Maintenance and Servi ce Guide Illustr ated parts catalog Mis cel la ne ou s p art s Description Spare par t number A C adapter s 65-W 463958-001 65-W for use in India 577170-001 65-W (3-wire pow er cord) 609939-001 65-W for use in India (3-wire pow er cord) 609948-001 Po w e r c o r d s : F or use in Argentin a 49037 1-D01 F or use in A ust[...]

Illustr ated parts catalog Maintenance and S ervi ce Guide 3–11 Sequential part number listing Spare par t number Description 455953-001 HP Docking Station 459263-001 Broadcom BCM4312 802.11b/g WLAN module fo r use in Antigua and Barb uda, Barbados, Belize, Canada, the Cayman Islands , Guam, Puer to Rico, T rinidad and T obago , the U .S. Virgin [...]

3–12 Maintenance and Servi ce Guide Illustr ated parts catalog 487330-002 Broadcom 4322 802.11a/b/g/n WLAN module fo r use in Afghanistan, Albania, Alger ia, Andorra, Angola, Antigua and Barbuda, Argentina, Arme n ia, Aruba, Austr alia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize , Benin, Ber muda, Bh[...]

Illustr ated parts catalog Maintenance and S ervi ce Guide 3–13 501491-001 120-GB, 5400-rpm, 1.8-in ch hard drive (i nclude brack et, isolator and co nnector cable) 501492-001 1.8-inch, 80-GB solid-state drive (inc lude brack et, isolator and co nnector cable) 501494-001 P en with tether 501497-001 Smar t card reader 501493-001 K eyboard f or use[...]

3–14 Maintenance and Servi ce Guide Illustr ated parts catalog 501499-001 Plastics Kit ✎ See “Plastics Kit” on page 3-9 for more Plastics Kit spare part information. 501500-001 Cab le Kit ✎ See “Cab le Kit” on page 3-7 for more Cable Kit inform ation. 501501-001 Base enclosure (includes display release latch and rubber feet) 501502-00[...]

Illustr ated parts catalog Maintenance and S ervi ce Guide 3–15 598660-001 System board equipped with Intel Core2 Duo SL9600 2.13-GHz processor, 800-MHz FSB, and 3-MB L2 cache (includes the rmal replacement material) fo r use in Russia and the People’s Repub lic of China 598661-001 System board equipped with Intel Core2 Duo SU9400 1.40-GHz proc[...]

3–16 Maintenance and Servi ce Guide Illustr ated parts catalog[...]

Maintenance and S ervi ce Guide 4–1 4 Remo val and r eplacement pr ocedur es Preliminary replacemen t requir ements To o l s r e q u i r e d Y ou will need the follo wing tools to comple te the remo v al and replacement procedures: ■ Flat-bladed scre wdriv er ■ Magnetic scre wdriv er ■ Phillips P0 and P1 scre wdri vers ■ T orx T8 scre wdr[...]

4–2 Maintenance and Servi ce Guide Remo val and r eplacement pr ocedures Dri ve handling Ä CAUT ION: Driv es ar e fr agile components that mus t be handled w ith care . T o pr ev ent damage to the computer , damage to a dri v e, or lo ss of infor mation , observe thes e pr ecautions: ■ Bef ore r emo ving or inserting a hard dr i ve , shut do w[...]

Remo val and r ep lacement pr ocedure s Maintenance and S ervi ce Guide 4–3 The follo wing table sho ws ho w humidity affects the electros tatic v oltage le vels generated by dif ferent acti vities. Ä CAUT ION: A product can be degr aded by as little as 7 0 0 V . P ackaging and tr ansporting guid elines Follo w these grounding guidelines when pa[...]

4–4 Maintenance and Servi ce Guide Remo val and r eplacement pr ocedures W orkstation guidelines Follo w these grounding w orkstation guidelines: ■ Cov er the workstation with appro ved static-shielding material. ■ Use a wrist strap connected to a properly grounde d work surface and use pr operly ground ed tools and equipment. ■ Use conduct[...]

Remo val and r ep lacement pr ocedure s Maintenance and S ervi ce Guide 4–5 ■ Static aw areness labels ■ Material-handling packages ■ Nonconducti ve plastic bag s, tubes, or box es ■ Metal tote boxes ■ Electrostatic voltage le v els and protecti ve materials The follo wing table lists the shielding protectio n pro vided by antistatic ba[...]

4–6 Maintenance and Servi ce Guide Remo val and r eplacement pr ocedures Component replacement pr ocedures This chapter provides remov al and replacement procedures. There are as many as 49 scre ws, in 9 dif ferent sizes, that must be remov ed, replaced, or loosened when servicing the computer . Make special note of each s cre w size and location[...]

Remo val and r ep lacement pr ocedure s Maintenance and S ervi ce Guide 4–7 Computer feet The computer feet are adhesiv e-backed rubber pads. The f eet are included in the Rubb er Kit, spare part number 501496-001. There are four rubber feet that attach to the base enclosure in the locations illustrated below .[...]

4–8 Maintenance and Servi ce Guide Remo val and r eplacement pr ocedures Battery Before disassembling the computer , follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation , turn the computer on, and then shut it down through the operating system. 2. Disconnect all extern al devices co nne[...]

Remo val and r ep lacement pr ocedure s Maintenance and S ervi ce Guide 4–9 SI M ✎ This section applies only to comp uter models with WW AN capability . ✎ If there is a SIM inserted in the SIM sl ot, it must be remo ved before disassem bling the computer . Be sure that the SIM is reinserted in the SIM slot after reassembling the computer . Be[...]

4–10 Maintenance and Servi ce Guide Remo val and r eplacement pr ocedures Hard dri ve ✎ The hard dri ve spare part kit includes a hard dri ve brack et, hard dri ve isolator , and hard dri v e connector cab le. Before removing the hard driv e, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in H[...]

Remo val and r ep lacement pr ocedure s Maintenance and S ervi ce Guide 4–11 3. Remov e the two Phillips PM2.0×3.0 scre ws 1 that secure the hard dri v e bracket to the computer . 4. Remov e the hard dri ve brack et 2 . 5. Disconnect the hard dri ve connector cable 1 from th e system boa rd. 6. Release the hard driv e 2 by sliding it to the righ[...]

4–12 Maintenance and Servi ce Guide Remo val and r eplacement pr ocedures WLAN module Ä CAUT ION: The WLAN module and the WW AN module ar e not inter changeable . Description Spare par t number Intel Wi-Fi Link 5100 802.11a/b/g WLAN module fo r use in all countries and regions 482957-001 Intel Wi-Fi Link 5100 802.11a/b/g/n WLAN modul e for use i[...]

Remo val and r ep lacement pr ocedure s Maintenance and S ervi ce Guide 4–13 Before removing the WLAN module, foll ow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in Hibernation, turn the compu ter on, and then shut it down through the operating system. 2. Disconnect all ex ternal devices co nnected [...]

4–14 Maintenance and Servi ce Guide Remo val and r eplacement pr ocedures Remov e the WLAN module: 1. Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module. ✎ The black WLAN antenna cable is connected to the WLAN module “Main” terminal. The white WLAN antenna cable is connected to the WLAN mod ule “Aux” terminal. 2.[...]

Remo val and r ep lacement pr ocedure s Maintenance and S ervi ce Guide 4–15 WW AN module Ä CAUT ION: The WLAN module and the WW AN module ar e not inter changeable . Before removing the WW AN module, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in Hibernation, turn the compu ter on, and the[...]

4–16 Maintenance and Servi ce Guide Remo val and r eplacement pr ocedures Memor y module Before removing the memory module, follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation , turn the computer on, and then shut it down through the operating system. 2. Disconnect all extern al devices[...]

Remo val and r ep lacement pr ocedure s Maintenance and S ervi ce Guide 4–17 Keyb o a rd Description Spare par t number F or use in Belgium 501493-A41 F or use in Brazil 501493-201 F or use the Czech Republic 501 493-211 F or use in Denmark 501493-081 F or use in Finland and Sweden 501493-B71 F or use in F rance 501493-051 For use in F rench C an[...]

4–18 Maintenance and Servi ce Guide Remo val and r eplacement pr ocedures Before removing the k eyboard, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation , turn the computer on, and then shut it down through the operating system. 2. Disconnect all ex ternal devices co nnected to the[...]

Remo val and r ep lacement pr ocedure s Maintenance and S ervi ce Guide 4–19 2. T urn the computer display-side up, with the front to wa rd you. 3. Open the computer as far as possible. 4. Lift the rear edge of the keyboard 1 and slide it 2 back until the pointing st ick cable is accessible. 5. Release the zero inser tion force (ZIF) connector 3 [...]

4–20 Maintenance and Servi ce Guide Remo val and r eplacement pr ocedures Hinge cov er ✎ The hinge cov er is included in the Plas tics Kit, spare part number 501499-00 1. Before removing the hinge co ver , follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation , turn the computer on, and[...]

Remo val and r ep lacement pr ocedure s Maintenance and S ervi ce Guide 4–21 To p c o v e r Before removing the top co ver , follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in Hibernation, turn the compu ter on, and then shut it down through the operating system. 2. Disconnect all ex ternal devic[...]

4–2 2 Maintenance and Serv ice Guide Remo val and r eplacement pr ocedures 3. T urn the computer right-side up, with the front to ward you. 4. Open the computer as far as possible. 5. Release the ZIF connector 1 to which the T ouchPad board cab le is connected and disconnect the T ouchPad board cable from the system board. 6. Release the ZIF conn[...]

Remo val and r ep lacement pr ocedure s Maintenance and S ervi ce Guide 4–2 3 RT C b at t er y ✎ Removing the R TC battery an d lea ving it uninstalled for 5 or more minutes causes all passw ords and CMOS settings to be cleared. Before removing the R TC battery , follo w these steps: 1. Shut do wn the computer . If you are unsure whether the co[...]

4–2 4 Maintenance and Service Gui de Remo val and r eplacement pr ocedures Audio connector board Before removing the audio connec tor board, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation , turn the computer on, and then shut it down through the operating system. 2. Disconnect all[...]

Remo val and r ep lacement pr ocedure s Maintenance and S ervi ce Guide 4–2 5 Bluetooth module Before removin g the Bluetooth module, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in Hibernation, turn the compu ter on, and then shut it down through the operating system. 2. Disconnect all ex te[...]

4–2 6 Maintenance and Service Gui de Remo val and r eplacement pr ocedures Speak er Before removing the spea k er , follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation , turn the computer on, and then shut it down through the operating system. 2. Disconnect all extern al devices co nnec[...]

Remo val and r ep lacement pr ocedure s Maintenance and S ervi ce Guide 4–2 7 Displa y assembl y ✎ The display assem bly spare part kit includes an am bient light sensor , fingerprint reader , logo, 2 microphones, nameplate, 2 WLAN antenna transceiv ers and cables, and 2 WW AN antenna trans cei vers and cables. Before removing the displ ay asse[...]

4–2 8 Maintenance and Serv ice Guide Remo val and r eplacement pr ocedures Remov e the display assembly: 1. Open the computer as far as possible. 2. Disconnect the following cables from the system board and remov e the ca bles from the clips b uilt into the system board shielding: 1 Fingerprint reader bo ard cable 2 W ebcam cable 3 Microphone cab[...]

Remo val and r ep lacement pr ocedure s Maintenance and S ervi ce Guide 4–2 9 Ä CAUT ION: The displa y assembl y w ill be unsupported when the follo w ing sc re w s are r emo ved . T o prev ent damage to the display assembly , support it bef ore r emov ing the scr ew s. 8. Remov e the four Ph illips PM2.5×6.0 scre ws 1 that secure the display a[...]

4–30 Mainte nance and Service Gui de Remo val and r eplacement pr ocedures Sys t e m b o a r d ✎ The system board spare par t kit incl udes replacement thermal material. Before removing the system board, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation , turn the computer on, and [...]

Remo val and r ep lacement pr ocedure s Maintenance and S ervi ce Guide 4–31 Remov e the system board: 1. T u rn the computer upside do wn, with the front to wa rd you. 2. Remov e the wireless module compar tment shield from the base enclosur e. The wire less module co mpartment shield is included in the Shield Kit, spare part nu mber 501503-001.[...]

4–3 2 Mai ntenance and Serv ice Guide Remo val and r eplacement pr ocedures 6. Position the computer with the front to ward you. 7. Remov e the system board shield. The system board shield is included in the Shield Kit, spare part number 501503-001. 8. Remov e the four Phillips PM2.0×5.0 scre ws that secure the sy stem board to the base enclosur[...]

Remo val and r ep lacement pr ocedure s Maintenance and S ervi ce Guide 4– 3 3 9. Position the computer with the rear panel to ward you. 10. Use the battery connector 1 to lift the front edge of the system board 2 until it rests at an angle. 11. Remov e the system board by slid ing it aw ay from the base enclosure 3 at an angle. Re verse this pro[...]

4–3 4 Maintenance and Servi ce Guide Remo val and r eplacement pr ocedures Fa n/heat sink assembl y Before removing the f an/heat si nk assembly , follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation , turn the computer on, and then shut it down through the operating system. 2. Disconnec[...]

Remo val and r ep lacement pr ocedure s Maintenance and S ervi ce Guide 4–3 5 2. T urn the system board upside do wn with the front to ward y ou. 3. Loosen the six Phillips PM2.5×7.0 capti ve scre ws 1 that secure the fan/heat sink assembly to the base enclosure in the 1, 2, 3, 4, 5, 6 sequenc e stamped into the fan/heat sink assembly . 4. Remov[...]

4–3 6 Maintenance and Serv ice Guide Remo val and r eplacement pr ocedures Modem module ✎ The modem mo dule spare part kit includes a modem module cable. Before removin g the modem module, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation , turn the computer on, and then shut it do[...]

Maintenance and S ervi ce Guide 5–1 5 Computer Setup Starting Computer Setup Computer Setup is a preinstalled, R OM-based utilit y that can be used e ven when th e operating system is not working or will not load. ✎ Some of the Computer Se tup menu items listed i n this guide may not be supported by your computer . ✎ An ex ternal ke yboard or[...]

5–2 Maintenance and Servi ce Guide Com puter Setu p Using Computer Setup Nav igating and selecting in Computer Setup The information and settings in Comput er Setup are accessed from the File, Security , Diagnostics, and System Conf iguration menus. T o na vigate and select in Compute r Setup, follo w these steps : 1. T u rn on or restart the com[...]

Com puter Setu p Maintenance and S ervi ce Guide 5–3 Restor ing factor y settings in Computer Setup ✎ Restoring defaults will not ch ange the hard driv e mode. T o return all settings in Computer Setup to the values that were set at the factory , follo w these steps: 1. T urn on or restart the computer , and then press esc while the “Press th[...]

5–4 Maintenance and Servi ce Guide Com puter Setu p Security menu ✎ Some of the menu items listed in this sectio n may not be supported by your computer . Select T o do this User Management (requires an administrator password) ■ Create a new BIOS user account. ■ View a list of ProtectT ools users. P assw ord P olicy (requires an administrat[...]

Com puter Setu p Maintenance and S ervi ce Guide 5–5 Diagnostics m enu S y stem Configur ation menu ✎ Some of the listed System Configuration o ptions may not be supported by your computer . Select T o do this System Diagnostics menu ■ F1 System Inf or mation – Displa ys the follo wing informatio n: ❐ Identification information for the co[...]

5–6 Maintenance and Servi ce Guide Com puter Setu p Device Configurations ■ Enable/disable USB legacy suppor t (enabled by default). When enabled, USB legacy suppor t allows the f ollowing: ❐ Use of a USB keyboard in Computer Setup ev en when a Windows® operating system is not running. ❐ Star tup from bootable USB devices , including a har[...]

Com puter Setu p Maintenance and S ervi ce Guide 5–7 De vice Configurations ■ Enable/disab le USB legacy suppor t (enab led by def ault). When enabled, USB legacy suppor t allows the follo wing: ❐ Use of a USB ke yboard in Computer Setup e ven when a Windows® operating system is not r unning. ❐ Startup from bootable USB de vices, includin [...]

5–8 Maintenance and Servi ce Guide Com puter Setu p P or t Options (all are enabled b y default) ✎ All port options are enabled by default. ■ Enable/disab le the Smar t Card slot. ■ Enable/disab le the ExpressCar d slot. ■ Enable/disab le the seri al por t. ■ Enable/disable the parallel por t. ■ Enable/disable the flash media reader. [...]

Maintenance and S ervi ce Guide 6–1 6 Specifications Computer specifications Metri c U .S. Dimensio ns Length 21.2 cm 8.35 in Width 29.0 cm 11.42 in Height 2.8 cm 1.10 in We ig h t 1.70 kg 3.74 lb Input power Operating voltage 19.0 V dc @ 4.74 A - 65 W Operat ing current 4.74 A T emperature Operating (not writing to optical disc) 0°C to 35°C 32[...]

6–2 Maintenance and Servi ce Guide Spe cificat ion s 12.1-inch, WX G A displa y specifications Hard dr iv e specificat ions Metri c U .S. Dimensio ns Height 16.9 cm 6.7 in Width 26.2 cm 10.3 in Diagonal 30.8 cm 12.1 in Number of colors Up to 16.8 millio n Contrast ratio 250:1 (typical) Brightness 180 nits (typical) Pixel resolution Pitch 0.279 ×[...]

Spe cificat ion s Maintenance and S ervi ce Guide 6–3 S ystem DMA specifications S ystem interrupt specifications Hard ware DMA System function DMA0 Not applicable DMA1* Not applicable DMA2* Not applicable DMA3 Not applicable DMA4 Direct memor y access controller DMA5* Not applicable DMA6 Not assigned DMA7 Not assigned *PC Card controller can use[...]

6–4 Maintenance and Servi ce Guide Spe cificat ion s S ystem I/O address specifications I/O address (he x) System function (shi pping configuration) 000 - 01F DMA controller 020 - 021 Program interr upt controller 024 - 025 Program interr upt Controller 028 - 029 Program interrupt Controller 02C - 03D Program interr upt Controller 02E - 02F Mothe[...]

Spe cificat ion s Maintenance and S ervi ce Guide 6–5 0C0- 0DF Direct memor y access controller 0F0- 0F0 Numeric da ta processor 0200-027F Motherboard resource 3B0-3BB Mobile Intel 4 ser ies Express Chipset F amily 3C0-3DF Mobile Intel 4 ser ies Express Chipset F amily 400-47F Motherboa rd resource 4D0-4D1 Programmable interrupt controller 500-57[...]

6–6 Maintenance and Servi ce Guide Spe cificat ion s S ystem memor y map specifications Size Memory address System function 640 KB 00000000-0009FFFF Base memor y 128 KB 000A0000-000BFFFF Video memor y 64 KB 000C0000-000CFFFF Video BIOS 64 KB 000E8000-000FFFFF System BIOS 00100000- XFFFFFFF Extended memor y (based on memor y installed) (X+1)000000[...]

Maintenance and S ervi ce Guide 7–1 7 Sc r e w listing This section provides specif ication a nd reference information fo r the scre ws used in the computer . Some screws listed in this section are a vailable in th e Scre w Kit, spare part number 50149 8-001. Phillips P M2. 0× 5 . 0 capti ve scre w Where used: 6 ca ptiv e scre ws that sec ure th[...]

7–2 Maintenance and Servi ce Guide Scre w l isti ng Phillips P M2 . 0×3. 0 sc re w Where used: 2 scre ws that secure the hard dri ve brack et to the system board Color Quantity Length Thread Head diameter Silver 2 3.0 mm 2.0 mm 5.0 mm[...]

Scre w l isti ng Maintenance and S ervi ce Guide 7–3 Phillips P M2. 0×4.0 scre w Where used: 1 T wo scre ws that secure the WLAN module to the system board 2 T wo scre ws that secure the WW AN module to the system board Where used: 2 scre ws that secure the mode m module to the system board Color Quantity Length Thread H ead diameter Black 6 4.0[...]

7–4 Maintenance and Servi ce Guide Scre w l isti ng T orx T8M2. 0×8.0 scre w Where used: 6 scre ws that secure the ke yboard to the computer Where used: 3 scre ws that secure the top cov er to the base enclosure Color Quantity Length Thread Head diameter Black 9 8.0 mm 2.0 mm 4.5 mm[...]

Scre w l isti ng Maintenance and S ervi ce Guide 7–5 T orx T8M2. 0×5 . 0 scre w Where used: 2 scre ws that secure the hinge cov er to the computer Where used: 2 scre ws that secure the top cov er to the base enclosure Color Quantity Length Threa d Head diameter Black 4 5.0 mm 2.0 mm 4.5 mm[...]

7–6 Maintenance and Servi ce Guide Scre w l isti ng Phillips P M2 . 0×5 . 0 scre w Where used: 2 scre ws that secure the top cov er to the base enclosure Where used: One scre w that secures the audio conn ector board to the base enclosure Color Quantity Length Threa d Head diameter Black 8 5.0 mm 2.0 mm 5.0 mm[...]

Scre w l isti ng Maintenance and S ervi ce Guide 7–7 Where used: One scre w that secures the sp eaker to the base enclosure Where used: 4 scre ws that secure the system board to the base enclosure[...]

7–8 Maintenance and Servi ce Guide Scre w l isti ng Phillips P M2. 0×4.0 scre w Where used: One scre w that secures the Bluetoot h module to the base enclo sure Where used: 1 One scre w that secures the display con verter cable to the system board 2 T wo scre ws that secure the display pa nel cable to the system board Color Quantity Length Threa[...]

Scre w l isti ng Maintenance and S ervi ce Guide 7–9 T orx T8M2.5×6. 0 sc re w Where used: 4 scre ws that secure the disp lay assembly to the computer Color Quantity Length Thread Head diameter Black 4 6.0 mm 2.5 mm 5.0 mm[...]

7–10 Maintenance and Servi ce Guide Scre w l isti ng Phillips P M2 .5×7 . 0 captiv e scre w Where used: 6 capt iv e scre ws that secure the fan/heat si nk a ssembly to the system board (scre ws are secured by C clips) Color Quantity Length Thread Head diameter Silver 6 7.0 mm 2.5 mm 5.0 mm[...]

Maintenance and S ervi ce Guide 8–1 8 Back up and re co v ery Backup and r eco very in W indow s V ista Overvie w T o protect your information, use the B ackup and Restor e Center to back up indi vidual f iles and folders, back up your entire hard dri ve (select models only), or create sy stem restore points. In case of system failure, you can us[...]

8–2 Maintenance and Servi ce Guide Back up and r eco very T o create a screen shot: 1. Display the screen you wa nt to sav e. 2. Copy the screen image: T o cop y only the activ e windo w , press alt+fn+prt sc . T o co py the entir e screen, press fn+prt sc . 3. Open a word-processing document, and then select Edit > P aste . The screen image i[...]

Back up and r eco very Maintenance and S ervi ce Guide 8–3 Using the Window s reco v ery tools T o reco ver information you pre vious ly backed up, follow these steps: 1. Click Start > All Pr ograms > Maintenance > Backup and Restor e Center . 2. Follo w the on-screen instructions to recove r your entire computer (select models on ly) or[...]

8–4 Maintenance and Servi ce Guide Back up and r eco very Using a Windo w s Vista oper ating s y stem D VD (purchased separatel y) If you are unable to boot (start up) your computer , you must purchase a W indo ws V ista operating system D VD to reboot the computer and rep air the operating system. Make sure that your most recen t backup (stored [...]

Back up and r eco very Maintenance and S ervi ce Guide 8–5 Backup and r eco very in W indow s XP Overvie w T o protect your information, use the W indows Backup utility (select models on ly) to back up files and folders or create recov ery points. In case of sy stem failure, you can use the backup f iles to restore your computer . W indo ws provi[...]

8–6 Maintenance and Servi ce Guide Back up and r eco very T o create a backup using t he W indo ws Backup utility (select models only), follo w these steps: ✎ Be sure that the computer is connected to A C po wer before you start the backup process. ✎ The backup process may tak e ov er an hour , dependin g on file size and the speed of the com[...]

Maintenance and S ervi ce Guide 9–1 9 Connec tor pin assignments 13 9 4 Pin Signal 1T P B - 2T P B + 2T P A - 4T P A +[...]

9–2 Maintenance and Servi ce Guide Connect or pin assignmen ts Audio-in (mic ro phone) Audio-out (headphone) Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground[...]

Connec tor pin assi gnments Maintenance and S ervi ce Guide 9–3 External monitor Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5G r o u n d 6 Ground analog 7 Ground analog 8 Ground analog 9+ 5 V D C 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horiz ontal sync 14 V ertical sync 15 DDC 2B clock[...]

9–4 Maintenance and Servi ce Guide Connect or pin assignmen ts RJ-11 (modem) Pin Signal 1 Unused 2T i p 3R i n g 4 Unused 5 Unused 6 Unused[...]

Connec tor pin assi gnments Maintenance and S ervi ce Guide 9–5 RJ- 45 (network) Pin Signal 1 T ransmit + 2 T ransmit - 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused[...]

9–6 Maintenance and Servi ce Guide Connect or pin assignmen ts Univ ersal Ser ial Bus Pin Signal 1+ 5 V D C 2D a t a 3D a t a + 4 Ground[...]

Maintenance and S ervi ce Guide 10–1 10 P o we r cor d set requir ements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 v olts A C or from 220 to 240 volts A C. The 3-conductor po wer cord set included with the computer meets the requirements for use in the country or region where the equi[...]

10–2 Maintenance and Servi ce Guide P ower c ord se t re qu i rem e nt s Requir ements for specific co untries and r egions Country/region Accredited ag ency Applicable note number Au stralia EANSW 1 Au stria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMK O 1 Finland FIMK O 1 F rance UTE 1 Ger many VDE 1 Italy IMQ 1 Japan METI 3 The Netherlan ds [...]

Maintenance and S ervi ce Guide 11–1 11 Recycl ing Battery When a battery has reached the end of its useful life, do not dispose of the battery in gen eral household waste. Follo w the local la ws and regulations in yo ur area for computer battery disposal. Displa y Å W ARNING: The backli ght contains mer cury . Cauti on must be e x erc i sed w [...]

11–2 Maintenance and Servi ce Guide Rec ycli ng Perform the follo wing steps to di sassemble the displa y assembly: 1. Re m ove al l s cr ew cove r s 1 and scre ws 2 that secure the display be zel to the display assembly . 2. Lift up and out on the left and righ t inside edges 1 and the top and bottom inside edges 2 of the display bezel until the[...]

Rec ycli ng Maintenance and S ervi ce Guide 11–3 4. Disconnect all display panel cables 1 from the display in verter and remov e the in verter 2 . 5. Remov e all scre ws 1 that secure the display panel assembly to the display enclosure. 6. Remov e the display panel assembly 2 from the display enclosure. 7. T u rn the display panel assembly upside[...]

11–4 Maintenance and Servi ce Guide Rec ycli ng 9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the disp lay panel to the display panel frame. 10. Remove the display panel frame 2 from the display panel. 11. Remov e the screws 1 that secure the backlight co ver to the display panel. 12. Lift the top edge of the backlight co [...]

Rec ycli ng Maintenance and S ervi ce Guide 11–5 16. T urn the display panel upside do wn. 17. Remov e the backlight frame from the display panel. Å W ARNING: The backli ght contains mer cury . Exer c ise cautio n when r emov ing and handling the bac klight to a vo id damaging this component and cau sing expo sure to the mer cury . 18. Remov e t[...]

11–6 Maintenance and Servi ce Guide Rec ycli ng 19. Disconnect the display cable 1 from the LCD panel. 20. Remov e the screws 2 that secure the LCD panel to the display rear panel. 21. Release the LCD panel 3 from the disp lay rear panel. 22. Release the tape 4 that secures the LCD panel to the display rear panel. 23. Remov e the LCD panel. 24. R[...]

Maintenance and S ervi ce Guide Inde x–1 Inde x 1394 port connector pinout 9–1 enabling/disabling 5–8 location 2–8 A AC adapter, spare part number 3–10 , 3–11 , 3–14 , 3–15 accessory battery connector 2–12 accessory battery connector door 2–12 allow HP SpareKey enrollment 5–4 ambient light sensor enabling/disabling 5–6 , 5?[...]

Index –2 Maintenance and Servi ce Guide Index computer model description 3–1 , 4–6 computer part number 3–1 , 4–6 computer product nam e 3–1 , 4–6 computer serial number 3–1 , 4–6 Computer Setup boot options 5–5 built-in device options 5–6 , 5–7 device configuration 5–6 , 5–7 diagnostics menu 5–5 file menu 5–3 langua[...]

Index Maintenance and S ervi ce Guide Inde x–3 grounding 4–2 packaging 4–3 transporting 4–3 workstation 4–4 H hard drive illustrated 3–8 precautions 4–2 removal 4–10 spare part numbers 3–6 , 3–8 , 3–12 , 3–13 , 3–14 , 4–10 hard drive bay 2–12 hard drive bracket, removal 4–11 hard drive connector cable disconnection 4[...]

Index –4 Maintenance and Servi ce Guide Index O Operating System disc 8–6 P packaging guidelines 4–3 parallel port, enabling/disabling 5–8 password clearing 4–5 password policy 5–4 password, changing 5–4 pen spare part number 3–10 , 3–13 pen holder 2–9 , 2–10 plastic parts, service considerations 4–1 Plastics Kit contents 3?[...]

Index Maintenance and S ervi ce Guide Inde x–5 TPM embedded security 5–4 transporting guidelines 4–3 U Unconfigure AMT on Next Boot 5–8 Universal Serial Bus (USB) port connector pinout 9–6 enabling/disabling 5–8 location 2–8 , 2–9 , 2–10 unknown passw ord 4–5 USB Key Provisioning Sup port 5–8 user management 5–4 V vent 2–9[...]

Index –6 Maintenance and Servi ce Guide Index[...]