HP (Hewlett-Packard) P1100 manual

LASERJET PROFESSIONAL P 1100 P r i n t e r series Us er Guide www .hp .com/support/ljp1100ser ies[...]

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HP LaserJet Professi onal P1100 Printer ser ies[...]

Copyright and License © 2011 Copyright Hewlett-Packard Developme nt Comp any, L.P. Reproduction, adaptation, o r translation without prior written permis sion is prohi bited, ex cept as all owed un der the copyright laws. The infor matio n cont ain ed he rein i s subj ec t to change without no tice. The onl y warranties fo r HP products and servic[...]

Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: N otes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you should follow to av oid losing data or damaging the product. WARNING! Wa rnings alert you to specific procedures that you should follow to [...]

iv Conventions used in this guide ENWW[...]

Table of contents 1 Product basi cs ......... ............ ........ ............. ........ ............. ........ ............. ........ ............. .... ..... 1 Product compa rison ....... .......... ....... ........... ....... ........... ....... .......... ....... ........... .......... ........ .. ...... 2 Environmenta l features .......... .[...]

Supporte d utilities for Mac (wireless models only) ....... ............. ........ ............. ............ ... 21 Embedde d Web server ........... ...................... ................. ...................... ..... 21 Print with Ma c .............. ........... .................... ........... .................... .................. ...........[...]

Input tray .............. .................. ......................... ........................ ................ .............. 40 Tray adjustme nt for short media (base models o nly) .......... ............................ 41 6 P rint ta sks .... ......... ...... ......... ....... ......... ...... ......... ...... ......... ......... ....... .....[...]

Informatio n tab .............................. ................... .............................. ......... 58 Settings ta b ....................... .................. ............................. ................. ...... 58 Networking tab .......... ....... ......... ....... ......... ....... .......... ....... ......... ....... ...... 58 HP Sma[...]

Image d efect exa mples . ............. ................... .............. ................... ............. ............. 93 Light p rint or fad ed ....... ............ ........ ............ ......... ............ ........ ............ ... 93 Toner speck s ........ .......... ...... .......... ...... ........... ...... .......... ...... ..........[...]

Appendix C Spe cifi catio ns ..... ........ ..... ......... ...... ........ ..... ......... ...... ........ ........ ...... ........ ..... 11 7 Physical sp ecificatio ns ....................... ........................ ................ ......................... ............... ... 118 Power co nsumption, ele ctrical spec ifications, and acoustic em[...]

Additional stat ements for wire less products ........ ....... ........... ....... .......... ....... .......... ....... .......... . 135 FCC c ompliance st atement— United Sta tes ....... ........................................................ . 135 Australia statem ent ......... .......... ................ ............ ................ .......[...]

xii ENWW[...]

1 Product basics ● Product comparison ● Environmental features ● Prod uc t fea tur es ● Pro duc t v iew s ENWW 1[...]

Product compari son HP LaserJe t Profes sional P1100 P rinter ser ies HP LaserJ et Profes sional P1100w Printer s eries ● Speed : Up to 18 A4 pag es per minu te (ppm), 19 letter- size p pm ● Tray : 150-sheet input tray ● Connectivity : H i-Spe ed USB 2.0 port ● Duplexing : Man ual du plexing (usi ng the prin ter drive r) ● Speed : 18 A4 p[...]

Product features Benefit Supporting feat ures Excellent print quality ● Genuine HP pr int c artri dge. ● FastRes 600 s etting provides 6 00 dots per inch (dpi) effective prin t quality. FastRes 1200 sett ing provi des 1,2 00 dpi eff ecti ve print qu alit y. ● Adjustable settings to optimize print quality. Supported ope rating systems ● Wind[...]

Benefit Supporting feat ures Accessibility ● The onli ne us er gui de is c ompat ible with t ext screen -reade rs. ● All doors a nd cov ers ca n be open ed by usin g one hand . Security ● Kensi ngton lo ck recept acle on th e back of th e produc t. 4 Chapter 1 Product basics ENWW[...]

Product views Front an d left s ide vi ew 3 2 5 6 1 7 4 1 Output bin 2 Foldable output tr ay extension 3 Input tray 4 Short media extender tool 5 Power button 6 Print- cartrid ge doo r lift-t ab 7 Control pa nel ENWW Product views 5[...]

3 2 5 6 1 7 4 1 Output bin 2 Foldable output tr ay extension 3 Priority input slot 4 Main in put tray 5 Power button 6 Print- cartrid ge doo r lift-t ab 7 Control pa nel 6 Chapter 1 Product basics ENWW[...]

Back view 2 1 3 1 USB port 2 Power con nector 3 Kensingto n lock Serial nu mber and p roduct num ber locat ion The label that contains the product number and serial number is on the rear of the product. ENWW Product views 7[...]

Control-panel la yout NOTE: See Interpret control-panel light patterns on page 80 for a description of what the light patterns mean. 2 1 1 Attention light: Indica tes that the p rint cartridge door i s open or o ther errors exi st. 2 Ready light: When the product is ready to print, th e ready l ight is on. When t he product is processing d ata, the[...]

4 Ready light: When the produ ct is ready to print, th e ready l ight is on. When t he product is processing d ata, the ready light blinks . 5 Cancel button: T o cancel the pri nt job, press th e cancel button. Press and hold th e button for 5 seconds to print a conf igu ratio n pa ge. ENWW Product views 9[...]

10 Chapter 1 Product basi cs ENWW[...]

2 Software for Windows ● Supported operating systems for Windows ● Supported printer-drivers for Windows ● Priority for print settings ● Change printer-driver settings for Windows ● Remove software fo r Windows ● Supported utilities (wireless models only) ENWW 11[...]

Supported operating systems for Windows The product comes with software for the following Windows® operating systems: ● Windows Vista (32-b it and 64-bit) ● Windows XP (32-bit and 64-bit) ● Windows 7 ● Windows Se rver 2003 (32-bit and 64-bit) For more informati on about upg rading fro m Windows 2000 Ser ver to Windows Serv er 2003, using W[...]

Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog bo x : Click Page Setup or a similar co mmand on the File menu of the program you are working in to open this dialog box. Set[...]

Change pri nter-d river settings for Windows Change the settings for all print jobs until t he softwa re program is closed Change the default settings for all print jobs Chang e the pro duct co nfig urat ion settings 1. On the File menu i n the soft ware progra m, clic k Print . 2. Select the driver, a nd then click Properties or Preferenc es . The[...]

Remove software for Windows Use the uninstall utili ty to remove Win dows software 1. Clic k th e Start button, and then click the Program s or All Programs menu item. 2. Clic k th e HP menu item, and then click the HP Laser Jet Professional P1100 Printer series menu item. 3. Clic k th e Uni nst all menu item, and then follow the onscreen instructi[...]

Supported uti lities (wi reless m odels only) Embedded Web server The product is eq uipped with a n embedded Web server, which p rovides access to information ab out product and network activities. This information ap pe ars in a Web browser, such as Microsoft I nternet Explorer, Apple S afari, or Fire fox. The embedd ed Web serv er resides on the [...]

3 Use the product with Mac ● Software for Mac ● Print with Mac ENWW 17[...]

Software for Ma c Supported operating systems for Macintosh The product supports the following Macintosh operating systems: ● Mac OS X v10. 4, v10.5, and v1 0.6 NOTE: PP C and Intel® Core™ processors are supported. Supported printer dri vers for M acintosh The HP LaserJet software installer provides PostSc ript® Printer Description (PPD ) fil[...]

Change printer-driver se ttings for Macintosh Change the settings for all print jobs until t he softwa re program is closed Change the default settings for all print jobs Chang e the pro duct co nfig urat ion settings 1. On the File menu, click Print . 2. Change the settings that you want on th e vari ous m enus. 1. On the File me nu, click Pr int [...]

Software for Mac computers HP Printer Utility for Mac Use the HP LaserJet Utility to print the product information pages and to change the Auto-Off setting from a Mac computer. To open the HP LaserJet Utility, complete the procedure below. ▲ Open the Print Queue, and then click the Utility icon. Install software for Mac computers on a wireless ne[...]

Supported util ities for Mac ( wireless models only) Embedded Web s erver Network models are equipped with an embedded Web server, which provides access to information about device and network activities. This informat ion appears in a Web browser, such as Microsoft Internet Explorer, Netscape Na vi gator, Apple Safari, or Firefox. The embedded Web[...]

Print with Mac Create and use prin ting presets in Macintosh Use printing presets to save the cu rre nt p rinter driver settings for reuse. Create a printing pr eset 1. On th e File menu, click Print . 2. Select the drive r. 3. Select the print settings. 4. In th e Presets box, click Save As ... , and typ e a n am e f or t he pres et . 5. Clic k OK[...]

3. Open the Cover Page menu, and then select whether to print the cover page Before Docu ment or After Document . 4. In th e Cover Page Type menu, select the message that you want to print on the cover page. NOTE: To print a blank cover page, select S tan dar d as the Cover Page Type . Print multiple pages on one sheet of paper in Macintosh You can[...]

5. Go to the product, and remove any bla nk paper that is in the tray. 6. Take the printe d stack from the output bin, and then insert the stack printed side down into the tray with the top edg e feeding into the product first. 7. At the computer, click the Continue button to finish th e print job. 24 Chapter 3 Use t he product with Mac ENWW[...]

4 Connect the pr oduct ● Supported netw ork operating systems (wireless models only) ● USB connectio n ● Network connection (w ireless models only) ENWW 25[...]

Supported network ope rating systems (wireless model s only) The product supports the following operating systems for wirele ss printing: ● Windows Vista (32-b it and 64-bit) ● Windows XP (32-bit and 64-bit) ● Windows 7 ● Windows Se rver 2003 (32-bit and 64-bit) ● Windows Se rver 2008 (32-bit and 64-bit) ● Mac OS X v10. 4, v10.5, and v1[...]

USB connection This product supports a Hi-Speed US B 2.0 connection. You must us e an A-to-B type USB cable tha t is no longer than 2 m (6.56 ft) . HP Smart Install NOTE: This installation type is supported for Windows only. The HP Smart Install allows y ou to install the product driver and software by connecting the product to a computer through a[...]

Network connecti on (wire less model s only) The product can connect to wireless networks. Sup port ed ne twork pr otoc ols To connect a networking-equipped product to a network, you need a network that uses one of the following protocols. ● TCP/IP (IPv4 or IPv6) ● Port 9100 ● LPR ● DHCP ● AutoIP ● SNMP ● Bonjour ● SLP ● WSD ● N[...]

● If the HP Smart Insta ll program does not star t automatically, AutoPlay might be disabled on the computer. Browse the computer and double-click the HP Smart Install driv e to run the program. If you cannot f ind the HP Smart Install drive, u se the product installation CD to install the software. ● If the program prompts you to select a co n[...]

Perform a peer-to-peer (ad-hoc) wireless instal lation The product can b e installed wirelessly to a comput er through a peer-to-peer (ad-hoc) installation. 1. Turn on the product, and then restore the network setting. 2. Print a configuration pag e (see Configuration page on page 56 ), and find the network name (SSID) in the Network Information se[...]

Configure the network product Use the Wireles s Configuration utility Use the Wireless Configuration utility to configure the produc t to print on a w ireless network. 1. Connect the wireless product to the computer through a USB cable. 2. Clic k th e Start button, and then click the Program s or All Programs menu item. 3. Clic k th e HP menu item,[...]

Set or change the network password Use the embedded Web serv er to set a networ k password or chang e an existing password. 1. Open the embedded Web serv er, click the Networking tab, and c lic k the Password lin k. NOTE: If a password has previously been set, you are prompted to type the password. Type the password, and then click the Apply button[...]

5 Paper and print media ● Understand paper a nd print media use ● Special paper or print media guidelines ● Change the print driver to match the media type and size ● Supported paper sizes ● Supported paper ty pes and tray capacity ● Paper orientation for loading trays ● Load paper trays ENWW 33[...]

Understand p aper and print me dia use This product supports a variety of paper and other pr int media in accordance with the guidelines in this user guide. Paper or print media t hat does not m eet these guide lines might cause poor print quality, increased jams, and premature we ar on the product. For best results, use only HP-brand paper and pri[...]

Special paper or print medi a guideli nes This product supports printing on special me dia. Use the following guidelines to obtain satisfactory results. When using special pa per or print med ia, be sure to set the type and size in the printer driver to obtain the be st results. CAUTION: HP LaserJet products use fusers to bond dry toner particles t[...]

Change th e prin t driver to match the media t ype and si ze Selecting media by type and size results in significa ntly better print quality for heavy paper, glossy paper, and overhead transparencies . Using the wrong se tting can r esult in unsatisfactory print quality. Always print by type for special print media, such as labels or transparencies[...]

Supported pap er sizes This product supports v arious paper sizes, and it ada pts to various media . NOTE: To obtain best print results, select the ap pr opriate paper size and type in your print driver befo re pri nti ng. Table 5-1 Supported paper and print media size s Size Dimensions Input tray Priority input slot (wirel ess mode ls only) Letter[...]

Supported paper types and tra y capaci ty Supported paper and p rint media types For a complete list of specific HP-brand paper that this produ ct supports, go to www.hp.co m/ support/ ljp1100s eries . Paper type (prin ter dr iver ) Inpu t tray Prior ity in put sl ot (wi rele ss mod els only) Paper, in cluding the fo llowing types: ● Plain ● Ve[...]

Tray o r bin Paper type Spec ificat ions Quan tity Outpu t bin Pape r Ra nge: 60 g/m 2 (16 lb) bond to 163 g/ m 2 (43 lb) b ond Up to 125 she ets of 75 g/m 2 (20 lb) bond Envelope s Less tha n 60 g/m 2 (16 lb) bond to 90 g/m 2 (24 lb) bond Up to 10 envel op es Transparencies Minimum 0.13 mm (0.005 in) thick Up to 75 tra nsparencies ENWW Supported p[...]

Paper orientation for loa ding trays If you are using pa per that requires a specific orie ntation, load it according to the information in the following table. Paper typ e How to load paper Prep rinted or l etterh ead ● Face up ● Top edge leadin g into th e produc t Prep unched ● Face up ● Holes toward the left side of the product Enve lop[...]

Tray adj ustment for short medi a (base mo dels only) To print on media shorter than 185 mm (7.28 in), use the short media extender to adjust your input tray. 1. Remove the short media extender tool from the storage slot on the left side of the media input area. 2. Attach the tool to the a djustable media guide. 3. Insert the media into the p roduc[...]

42 Chapter 5 Paper and print media E NWW[...]

6 Print tasks ● Cancel a print job ● Print with Windows ENWW 43[...]

Cancel a prin t job You can stop a print job by using the software program. NOTE: It can take several minutes for all print jobs to c lear after you have canceled a print job. Stop the current p rint job from the control pan el (wireless models only) ▲ Press the cancel button on the control panel. Stop the current print job from the software prog[...]

Print with Windows NOTE: D epending on the software program, the comma nds and dialog box names that follow might be different. Open the Windows printer driver 1. On th e File menu in the software program, click Print . 2. Select the product, and then click Properties or P ref eren ces . Get help for any print optio n with Windows Printer-driver He[...]

Save custom print settings for reuse wi th Windows Use a prin tin g qui ck se t 1. Open the printer driver, and then click the Properties or Preferences button. The Print Tasks Quick Sets drop-down list appears on all tabs except the Servic es tab. 2. In th e Print Tasks Quick Sets drop-down list , select one of the quick sets, and the n click OK t[...]

Select the print r esolution 1. Open the printer driver, clic k the Properties or Preferences button, and then click the Paper/ Quality tab. 2. In th e Print Quality area, select an option from the drop-d own list. See the printer-driver online Help for information about each of the available options. NOTE: To use a draft-qualit y resolution, in th[...]

Print on both sides (duplex) with Windows Manually pr int on b oth sides (duplex) 1. Load paper face-up in the input tray. 2. Open the printer driver, and then click the Properties or Preferences button. 3. Clic k th e Finishing tab. 4. Clic k th e Print On Both Sides (manually) check box. If you will bind the document along the top edge, click the[...]

6. Retrieve the printed st ack from the output bin, a n d, maintaining the paper orientation, place it w ith the printed-side facing down in the input tray . 7. At the computer, click the Continue button to print the second side of the j ob. Create a booklet with Windows 1. Open the printer driver, clic k the Properties or Preferences button, and t[...]

Print multiple pages per sheet with W indows 1. Open the printer driver, clic k the Properties or Preferences button, and then click the Finishing tab. 2. Select the number of pages per sheet from the Pages per sheet drop- down list. 3. Select the cor rect options for Print Page Borders , Page Orde r , and Orientation . 4. Clic k th e OK button. Se[...]

c. Click the HP Web Services tab. If your network does not u se a proxy server to access the Internet, proceed to the next step . If your netw or k uses a prox y ser ver t o ac cess t he Int ern et, follow these instruct ions before proceeding to the next step: i. Select the Proxy Settings tab. ii. Select the Check this box if your n etwork uses a [...]

NOTE: No setup is necessary, but HP Direct Print must be enabled. Yo ur mobile device must hav e an HP print application ins talled. The HP Lase rJet Professional P1102w mo de l does not support HP Direct Print. 1. To enable HP D ire ct Pr int, fo llo w the se s teps : a. After the product is connected to the netw ork, print a configuration page a [...]

To print, fo llow these step s: 1. Tap the act ion item. 2. Tap Print . NOTE: If you are printing for the first time, or if your previously selected product is not available, y ou must selec t a product b efore proceeding to the next step. 3. Configure the print options and then tap Print . ENWW Print with Windows 53[...]

54 Chapter 6 Print tasks ENWW[...]

7 Manage and main tain th e product ● Print the information pages ● Use the HP Embedded Web Server (wireless models only) ● Economy settings ● Manage supplies and accessories ● Cle an th e p rod uct ● Product updates ENWW 55[...]

Print the infor mation pages You can print the following info rmation pages. Configurat ion page The configuration page lists current product settings and properties. It also contains a status log report. To print a c onfiguration page, do the following: 1. Open the printer driver, and then click the Properties or Preferences button. 2. Clic k th e[...]

Use the HP Em bedded Web Se rver (wireless mod els only) Use the HP Embedded Web Server (E WS) to view product and net work status an d to manage printing functions from a computer. ● View product status information ● Determine the remaining life on all supplies and order new ones ● View and change the product de fault configuration settings [...]

HP Embedded Web Serv er sections Information tab The Information pages group consists of the f ollowing pages: ● Device Statu s display s the status of the product and HP supp lies. ● Devi ce Con fig urat ion shows the information found on the Configuration page. ● Supplies Status shows the status of HP supplies and provides part numbers. To [...]

Economy settings Auto-Off mode Auto-Off is an energy-saving feature of t his product. After a user-specified time period, the p roduct automatically reduces its pow er cons umption (Auto-Off). The product returns to the r eady state when a button is pressed or a print job is received. W hen the product is in A uto-Off mode, all of the control- pane[...]

Manage supplies an d accessories Correctly using, sto ring, and monitoring the print ca rtridge can help e nsure high-quality print output. Check and order s upplies Print-cart ridge storage Do not remove the print cartridge from its package until you are ready to use it. CAUTION: To prevent damage to the print cartridge, do not expose it to light [...]

Replacement i nstructions Redistribute toner When a sma ll amount of toner remains in print cartridge, faded or light areas might appear on the printed page. You might be able to temporarily im prove print quality by redistributing the toner. 1. Open the print-cartridge door, and then remove the print cartridge. 2. To redistribute the toner, gently[...]

3. Reinsert the print cartridge into the product, and then close the print-cartridge door. If the print is still light, install a new print cartridge. Replace the pri nt cartridge When a print cartridge approaches the end of useful life, you can continue printing with the current cartridge until redistributing the toner no longer yields acceptable [...]

2. Remove the new p rint cartridge from the packaging. Plac e the used print cartridge in the bag and box for recy cling. CAUTION: To prevent damage to the print cartridge, hold the print cartridge at eac h end. Do not touch the cartridge s hutter or the roller surface. 3. Grasp both sides of the print cartridge and gently rock the p rint cartridge[...]

4. Bend the tab on the left side of the cartridge unti l the tab breaks loose, and then pull the tab until all the tape is removed from the c artridge. Place the tab and tape in the print-cartridge b ox to return for recycling. 5. Insert the print cartridg e in the product, a nd then close the print-cartridge door. CAUTION: If toner gets on your cl[...]

Replace the pickup roller Normal use w ith good media cause s wear. The use of poor media might require more frequent replacement of the pickup roller. If the product regularly mispicks (no media feeds thr ough), you might need to change or clean the pickup roller. See Clean the pickup ro ller on page 71 to order a new pickup roller. 1. Open the pr[...]

2. Find the pickup roller. 3. Release the small, white tabs on each side of th e pickup roller, and rotate the pickup roller toward the front. 4. Gently pull the pic kup roller up and out. 66 Chapter 7 Manage and maintain the product ENWW[...]

5. Position the new pickup roller in the slot. The ci rcular and rectangular slots o n each side prevents you from installing the ro ller incorrectly. 6. Rotate the top of the new pickup roller away from you until both sides snap into place. 7. Insert the print cartridg e in the product, a nd then close the print-cartridge door. ENWW Manage supplie[...]

Replace the sepa ration pad Normal use w ith good media cause s wear. The use of poor media might require more frequent replacement of the separation pad. If the product regularly pulls multiple s heets of media a t a time, you might need to change the separation pad. NOTE: Before y ou change the separation pad, clean the pickup roller. See Cl ean [...]

4. Remove the sep aration pad. 5. Insert the new s eparation pad, and s crew it into place. ENWW Manage supplies a nd accessories 69[...]

6. Reconnect the power cord, and then turn on the product. 70 Chapter 7 Manage and maintain the product ENWW[...]

Clean the product Clean the pickup roller If you want to clean the pickup roller before de ciding to r eplace it, follow these instructions: 1. Unplug the power cord from the product and remove the pickup roller as described in Replace the pickup roller on page 65 . 2. Dab a lint-free cloth in isopropyl alcohol, and scrub the roller. WARNING! Alcoh[...]

Clean the paper path If you are experiencing toner spec ks or dots on the printouts, c lean the paper p ath. This process uses a transparency to remove dust and toner from the paper path. Do no t use bond or rough paper. NOTE: Fo r best results use a sheet of transparency. If you do not have any transparencies, you can use c opier-grade media (60 t[...]

Clean the print-cartridge area You do not need to clean the print-cartridge area of ten. However, cleaning th is area can improv e the quality of the printed sheets. WARNING! Before changing the sepa ration pad, turn the product of f, disconnect the power cord from the wall outlet, and then wait for the produc t to cool. 1. Disconnect the power c o[...]

2. With a dry, lint-free cloth, wi pe any residue from the paper-path area and the print-cartridge cavi ty. 3. Reinstall the print cartridge, and then close the print-cartridge door. 74 Chapter 7 Manage and maintain the product ENWW[...]

4. Disconnect th e power cord. Clean the exterior Use a soft, damp, lint-free cloth to wipe dust, smudge s, a nd st ain s off of the exte ri or of th e dev ice. Product updat es Software and firmware updates and installation instructions for this product are available at www.hp. com/ support/l jp1100s eries . Click Downloads and drivers , click the[...]

76 Chapter 7 Manage and maintain the product ENWW[...]

8 Solve problems ● Solve general problems ● Interpret control-panel light patterns ● Cle ar j ams ● Solve paper-handling problems ● Solve image-quality problems ● Solve performance problems ● Solve connectivity problems ● Solve product software problems ENWW 77[...]

Solve ge neral probl ems If the product is not responding corr ectly, complete the steps in the following checklist, in order. If the product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the problem, y ou can stop without perfor ming the other steps on the checklist. Troubleshooting che cklist 1. Ma[...]

6. Make sure that the product software is installed co rrectly. 7. Verify that you have installed the printer driver for this product. Check the program to mak e sure that you are using the printer driver for this p roduct. 8. Print a configuration pag e. See Print the information pages on page 56 . a. If the page does not print, verify that the in[...]

Interpret control-panel light pattern s Table 8-1 Statu s-light legend Symb ol fo r "lig ht of f" Symb ol for "light on" Symb ol f or "ligh t bli nki ng" Table 8-2 Control- panel lig ht patterns Ligh t statu s State of the pr oduct Acti on All lights are of f. The product is in Auto-Off mode or is turned off. Press the[...]

Table 8-2 Cont rol-panel lig ht pattern s (con tinued) Ligh t statu s State of the pr oduct Acti on Ready light is bli nking, and a ttentio n light is off. The prod uct is re ceiv ing or proce ssin g data. No act ion is re quir ed. Th e prod uct i s rece iving or process ing a pri nt job. Attention light is blinking, and ready light is off. The pro[...]

Table 8-2 Cont rol-panel lig ht pattern s (con tinued) Ligh t statu s State of the pr oduct Acti on The wirel ess li ght i s blink ing. The pro duct is attempting to locate a wire less ne twor k. No ac tion is re quired . The wirel ess li ght i s on. The pr oduct is con nected to a wire less net work . No ac tion is re quired . The wirel ess li ght[...]

Clear jams When clearing jams, be careful not to tear jamme d paper. If a small piece of paper remains in the product, it could cause additional jams . Common causes o f jams ● The input tray is loaded incorrec tly or is too fu ll. NOTE: When you add new media, always remove a ll of the media from the input tray and straighten the entire stack. T[...]

Jam locations Jams can occur at the following locations in the product. 2 3 1 1 Internal are as 2I n p u t t r a y 3 Output bin NOTE: Jams can occur in more than one location. Clear jams from the input tray CAUTION: Do not use sharp objects, such as tweezer s or needle-nose pliers, to remov e jams. Damage caused by sharp objec ts will not be covere[...]

NOTE: D epending on where the jam is located, some of the following steps might not be necessary. 1. Open the print-cartridge door, and then remove the print cartridge. 2. Remove the media st ack from the input t ray. ENWW Clear jams 85[...]

3. With both hands, grasp the side of the jammed media that is most visible (this includes the middle), and carefully pull it free from the product. 4. Reinstall the print cartridge, and then close the print-cartridge door. 86 Chapter 8 Solve problems ENWW[...]

Clear jams from the output areas CAUTION: Do not use sharp objects, such as tweezer s or needle-nose pliers, to remov e jams. Damage caused by sharp objec ts will not be covered by the warranty. 1. Open the print-cartridge door, and then remove the print cartridge. 2. Keep the print cartridge door open, and then with both hands, grasp the side of t[...]

3. Reinstall the print cartridge, and then close the print-cartridge door. 88 Chapter 8 Solve problems ENWW[...]

Clear jams from insid e the product 1. Open the print-cartridge door, and then remove the print cartridge. CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper. 2. If you can see the jammed paper, carefully grasp th e jammed p aper, and slowly p ull it out of the product. ENWW Clear jams 89[...]

3. Reinstall the print cartridge, and then close the print-cartridge door. Solve repeated jams ● Verify that the input tray is not overfilled. The input tray capacity varies depending on the type of print media that y ou are using. ● Verify that th e media guid es are properly adjusted . ● Check that the input tray is securely in place. ● D[...]

Solve pape r-handling prob lems The following problems with media cause print-quality deviations, jamming, or damage to the product. Problem Caus e Solution Poor print q uality or to ner adhesion The paper is too moist, to o rough, too heavy or too smoot h, or i t is embosse d or f rom a fa ulty pa per lot . Try anothe r kind of paper , between 100[...]

Problem Caus e Solution The pro duct does n ot pull media f rom the input tray. The prod uct might be in man ual-feed mode. At th e comp uter, fo llow the onsc reen instructions to deactivate manual-feed mode. O r, at the pr oduct , open and close th e print- cart ridge do or. The pickup ro ller m ight be di rty or damage d. Contact HP Custo mer Ca[...]

Solve i mage-qualit y proble ms You can prevent most print-quality problems by follo wing these guidelines. ● Use paper that meets HP sp ecifications. See Paper and print media on page 33 . ● Cl ean th e pr oduct as nec ess ary. Se e Clean the product on page 71 . Image defect examples This section provides information about identifying a nd co[...]

Dropouts ● A singl e sheet of medi a might be defect ive. Try reprin tin g the job. ● The media mo istur e conten t is uneve n or the medi a has moist sp ots on its su rface . Try pri nting wi th new m edia. ● The m edia lot is bad. The manufac turing p roces ses can cause some a reas to reject toner. Try a differe nt type or bran d of me dia[...]

Toner smea r ● If toner smears appear on the leading edge of the media, th e media gu ides mig ht be dirt y. Wipe the media guide s wit h a dry, lin t-fre e clot h. ● Check the me dia typ e and qualit y. ● The fuser temperature m ight be to o low. In the p rinter driver , make su re the ap propri ate med ia type is selected . ● Try in sta l[...]

Page skew ● Make s ure that the m edia i s lo aded c orrect ly an d the media guides a re not too tight or too loose a gainst the medi a stack . ● The input b in might b e too full. ● Check the me dia typ e and qualit y. Curl or wave ● Check the media type and quality. Both high temperature and hig h humi dity cau se me dia to curl. ● The[...]

Toner s catter outline ● If large am ounts of to ner have scatter ed around the characters, the transf er of t oner to the media is no t optimal. (A s mall amount of toner sca tter is norma l for laser printing.) Try a different medi a type setting in the printe r driv er, o r use a dif ferent media ty pe. ● Turn over th e stack of media in the[...]

Optimize and i mprove image quali ty Change print densi ty You can change the print density setting by from the printer properties dialog box. 1. Windows XP, Windows Server 2008, and Windows Server 2003 (using the default Start menu view) : Click Star t , and then click Printers and Faxes . -or- Windows XP, Windows Server 2008, and Windows Server 2[...]

Solve perfo rmance p roblems Problem Caus e Solution Pages pr int bu t are tota lly bla nk. The car tridg e pull tab or the seal ing ta pe migh t stil l be in the print cartr idge. Verify that the cartridg e pull tab and tape ha ve be en r emoved c omplete ly from the p rint cartridge. The do cument mi ght cont ain blank pages . Check the do cument[...]

Solve c onnect ivity p roblems Solve direct-connect problems If you have connected the product directly to a computer, check the USB cable. ● Verify that the cable is connected to the computer and to the produc t. ● Verify that the cable is not longer than 2 m (6.56 ft). Re place the cable if necessary. ● Verify that the cable is working corr[...]

The product cannot connect to the wireless network. Cause Solution The pr oduct w irele ss settin gs and the n etwor k settin gs do not match. You might need to configure the product n etwork settings manually. Verify tha t you know the following network setti ngs: ● Communicati on mode ● Networ k nam e (SSI D) ● Channel (ad -hoc n etworks o [...]

Solve produc t software problem s Solve common W indows probl ems Error messag e: "Genera l Protectio n FaultExcep tion OE" "Spool32" "Illegal Operation " Cause Solution Close all so ftwar e progra ms, resta rt Windo ws, and tr y again. Delete all tempo rary files from the Temp subdir ectory. To find the Temp fold er, [...]

Solve commo n Maci ntos h pro blems Table 8-3 P roble ms in Mac OS X The printer driver is not lis ted in the Printer Setup Utility or the Print & Fax list. Cause Solution The p roduc t soft ware mi ght no t have be en inst alle d or was ins tal led incorr ectl y. Make sure tha t the product . GZ file is in th e following hard-dr ive folder: ?[...]

Table 8-3 P roble ms in Mac OS X (con tinue d) The printer driver does no t automatically set up the selected p roduct in the Printer Setup Utility or the Print & Fax list. Cause Solution The p roduc t soft ware mi ght no t have be en inst alle d or was ins tal led incorr ectl y. Make sure tha t the product P PD is in the following hard-drive f[...]

When connected with a USB cable, the product does not appear in the Printer Setup Utility or Print & Fax list after th e d river i s se lect ed. Cause Solution This pro ble m is cause d by eith er a soft war e or a har dware componen t. Sof twar e tr oubl esho otin g ● Check that your Macintos h supports USB. ● Verif y that you r Macint osh[...]

106 Chapter 8 Solve problems ENWW[...]

A Supplies and acce ssories ● Order parts, accessories , and supplies ● Par t nu mbe rs ENWW 10 7[...]

Order parts, accessorie s, and supplies Orde r supp lies an d pape r ww w.hp.c om/ go/s uresu pp ly Orde r genuin e HP pa rts or ac cesso ries www.hp .com/ buy/parts Order thro ugh s ervic e or s uppor t pro vider s Cont act a n HP-a uthori zed servi ce or suppo rt pr ovide r. Part numb ers The following list of accessories was current a t the time[...]

B Service and support ● Hewlett-Packard limited warranty statement ● HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ● End User License Agreeme nt ● Customer self-repair warranty service ● Customer support ● Repack the product ENWW 10 9[...]

Hewlett-Pa ckard l imited wa rranty statemen t HP PRO DUCT DURATI ON OF L IMITED WARR ANTY HP LaserJet Professional P1100, P 1100w One year from date o f purchase HP warrants to you, the end-user cu stom er, that HP har dware an d acce sso rie s will be free fro m defe cts in materials and workmanship after the date of purchase, for the period spec[...]

THE WA RRANTY TE RMS CON TAINED IN TH IS STATE MENT, EXC EPT T O THE EXTENT LAWFULL Y PERMITTE D, DO N OT EXCLUD E, RES TRICT OR M ODIFY AN D ARE IN ADD ITION TO TH E MANDATORY ST ATUTORY RIGHT S APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. ENWW Hew lett-Packard limited warranty statement 111[...]

HP's Premium Prote ction Warranty: LaserJet print cartridge limited warranty statement This HP product is warranted to be free fr om defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurb ished, remanufactured or tampered with in any way, (b) experience proble ms resulting from misuse[...]

End User License Agreem ent PLEASE R EAD CAR EFULLY B EFORE USING THIS SOFT WARE PRO DUCT: This En d-User Lice nse Agreement (“EULA”) is a contract between (a) you (either an individual or the entity yo u represent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“S oftware”). This EULA does not app[...]

a. Third Party Transfer. The initial end user o f the HP Software may make a one-time transfer of the HP Software to another end use r. Any transfer will include all component parts, me dia, User Documentation, this E ULA, and if applic able, the Certificate of A uthenticity. The transfe r may not be a n indirect transfer, such as a consignment. Pr[...]

Customer self-repai r warranty service HP products are designed with many C ustomer Self Re pair (CSR) parts to minimize rep air time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly[...]

Repack the prod uct If HP Customer Care determines that your product needs to be retur ned to HP f or repair, follow these steps to rep ack the product before shipping it. CAUTION: Shipping damage as a result of inadequate packing is the customer’s responsibility. 1. Remove and retain the print cartridge. CAUTION: It is extremely important to rem[...]

C Speci fica tions ● Physical specifications ● Power consumption, electrical specif ications, and a coustic emissions ● Environmental specifications ENWW 11 7[...]

Physical spe cificatio ns Table C-1 Phys ical sp ecif icat ions 1 Specif ication HP Laser Jet Profes sional P 1100 Printer s eries Product weight 4.7 kg (10.4 lb) Product height 194 mm (7.6 in) Product depth 224 mm (8.8 in) Product width 347 mm (13.7 in) 1 Value s are based o n pre limin ary dat a. S ee www. hp.com / support/ljp1100series . Power c[...]

D Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaratio n of Conformity (HP LaserJet Profess ional P1102, P1102s, P1106, and P1108) ● Declaration of Confo rmity (HP LaserJet Professional P1 102w) ● Declaration of Co nformity (HP LaserJet Pro P 1102w) ● Safety s tatements ● Additional stateme[...]

FCC regulations This equipment has been teste d and found to comply with the limits for a Class B dig ital device, pursuant to Part 15 of the FC C rules. These li mits are designed to provide reasonable protection against harmful interference in a residential inst allation. This equipment generates, uses, and can radiate radio frequency energy. If [...]

Envi ronmental pr oduct stewardship program Protecting the envi ronment Hewlett-Packard Company is committed to providing quality products in an environ mentally sound manner. This product has been designed with several attributes to minimize impacts on our env iron men t. Ozone produc tion This product generates no appreciab le ozone gas (O 3 ). P[...]

HP LaserJe t print cartridg e and sup plies package. Y o u help reduce the to ll on the environment further when you return multiple cartridges together rather than sepa rately. HP is committed to prov iding inventive, high- quali ty products and services that are environmentally sound, from product design and manufacturing to distribution, custome[...]

Residents of Alaska and Hawaii Do not use the UPS labe l. Call 1-80 0-340-2445 f or informatio n and instructi ons. The U.S. Po stal Service provides no-cost cartridge return transporta tion services under an arr angement with HP for Alaska and Hawaii. Non-U.S. return s To participate in HP Planet Partners return and recy cling program, just follow[...]

Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSD S) for supplies containing chemical substances (for example, toner) can be obtained by acc essing the HP Web site at www.hp .com/ go/m sds or www.hp.co m/ hpinfo/ community/environment/productinfo/ safety . For more information To obtain information about these environmental topics:[...]

Declaration of Con formity (HP Lase rJet Professio nal P1102, P1102s, P1106, and P1108) Decl aratio n of Co nfor mity according to ISO/IEC 17050-1 and EN 17050-1 Manufac turer's Name : Hew lett-Pa ckar d Inform atio n Techn ology R&D (Shanghai) Co ., Ltd. DoC#: BOISB-0901-00-rel.4.0 Manufact urer's Ad dress: Buildin g 6, No. 690 BiBo [...]

Shang hai, C hina Decembe r 2010 For Regulato ry Topics only, contac t: Eur opean Con tact Your Local He wlett-Pa ckar d Sales and Serv ice Offic e or Hewlett -Pa ckar d GmbH, Dep artmen t HQ- TRE / S tandards Euro pe, Herrenberger Stra ße 140, D-71034 Böbli ngen (FAX: +49-7031-14-314 3) www.h p.eu/ cer tifica tes USA Contact Product Regulatio ns[...]

Declaration of Con formity (HP Lase rJet Professio nal P1102w) Decl aratio n of Co nfor mity according to ISO/IEC 17050-1 and EN 17050-1 Manufac turer's Name : Hew lett-Pa ckar d Inform atio n Techn ology R&D (Shanghai) Co ., Ltd. DoC#: BOISB-0901-01-rel.6.0 Manufact urer's Ad dress: Buildin g 6, No. 690 BiBo Roa d, Zhang Jiang, Sh an[...]

This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may n ot caus e harm ful in ter ferenc e, an d (2 ) th is dev ice m ust accep t any in terfe rence recei ved , incl udi ng in terfer ence that may cau se un desire d op erati on. 1. The product was tested in a typical configurat[...]

Declaration of Conformity (HP LaserJet Pro P1102w) Decl aratio n of Co nfor mity according to ISO/IEC 17050-1 and EN 17050-1 Manufac turer's Name : Hew lett-Pa ckar d Inform atio n Techn ology R&D (Shanghai) Co ., Ltd. DoC#: BOISB-0901-06-rel.1.0 Manufact urer's Ad dress: Buildin g 6, No. 690 BiBo Roa d, Zhang Jiang, Sh angh ai, China[...]

This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may n ot caus e harm ful in ter ferenc e, an d (2 ) th is dev ice m ust accep t any in terfe rence recei ved , incl udi ng in terfer ence that may cau se un desire d op erati on. 1. The product was tested in a typical configurat[...]

Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) o f the U.S. Food and Drug Administration h as implemented regulations for laser products manu factured since A ugust 1, 1976. Co mpliance is mandatory for products ma rketed in the United States. The device is certified as a “Class 1” laser product under the U[...]

EMC statement (Korea) 132 Appendix D Regulatory in formation ENWW[...]

Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser A pparat HP LaserJet Professional P1100, P1100w, laserkirjoit in on kä yttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä k irjoittimen su ojakotelointi estää lasers äteen pääsyn laitteen ulkopuol elle. Laitteen tur vallisuuslu okka on määritetty stand ar[...]

Substances Table (China) Restriction on Ha zardous Su bstances statement (Turkey) Türkiye Cumhuriyeti: EEE Y önetmeli ğ ine Uygundur 134 Appendix D Regulatory in formation ENWW[...]

Additional statements for wireless products FCC compliance statement—Un ited States Exposure to radio frequency radiation CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human co ntact during normal operation is m[...]

Austria, Belgium, Bulgaria, Cypr us, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy , Latv ia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, P o rtugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, and United Kingdom. Notice for use in France For 2.[...]

Taiwan statement Vie tnam Te lec om wir ed ma rkin g for ICTQ C Typ e appr oved prod ucts ENWW A dditional statements for wi reless products 137[...]

138 Appendix D Regulatory in formation ENWW[...]

Index A accessorie s ordering 107, 108 part numbers 108 acoustic specifications 118 address, printer Macintosh, troubleshooting 103 AirPrint 52 altitude specifications 118 anticounterfeit supplies 60 B batteries included 123 bin, output features 3 jams, clearing 87 bins, output capacity 38 blank pages problem-solving 99 C cables USB, problem-solvin[...]

EWS. See embedded Web server F feeding problems, solving 91 Finnish laser safety statement 1 33 first page use diffe rent paper 22 fraud hotline 60 G General Protection FaultException OE 102 H HP Clou d Prin t 5 0 HP Customer Care 115 HP Dir ect P rint 51 HP fraud hotline 60 HP Smart Insta ll wireless install 28 HP Smart Install tab (embedded Web s[...]

supported sizes 37 supported types 38 type, selecting 46 paper handling problem-solving 91 paper input tray features 3 paper input trays feeding problems, solving 91 paper jams. See jams paper output bin features 3 paper, ordering 108 part numbers pri nt ca rt rid ges 10 8 pausing a print request 44 physical specifications 11 8 pickup roller chang [...]

gray background 94 light or faded print 93 loose toner 95 misformed characters 95 moisture on trailing edge 97 pag e skew 96 skewed p ages 91 steam or vapor from the product 97 toner scatter outline 9 7 toner smear 9 5 toner specks 93 verti cal li ne s 9 4 vertical repetitive defects 95 wave 96 wireless problems 100 wrinkles 96 See also problem-sol[...]

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