HP (Hewlett-Packard) PRO 3000 manual

Maintenance & Service Guide HP Pro 3000 Business PCs HP Pro 3010 Business PCs HP Pro 3080 Business PCs[...]

© Copyright 2009 Hew lett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warrantie s for HP products and services are set forth in the express warranty statements accompanying such product[...]

About This Book WARNING! Text set off in this manner indi cates that failure to follow di rections could result in bodily harm or l oss of life . CAUTION: Text set off in this manner indicates that failure to follo w directions could result in damage to eq uipment or loss of informa tion. NOTE: Text set off in this manner provides important su pple[...]

iv About This Book[...]

Table of contents 1 Produc t Feature s ............ ............ .............. ........... ............... ............ ............... ........... ..... ............ ........... .......... 1 Microto wer Models ......... ............. ........... ............ ............. ........... ............. ............ ............. .. ........... .......[...]

Computer Setup—A dvanced ...... .............. .......... ............. ............ .............. ........... ............ . 21 Computer Setup—Power ............. ......... ........... ......... ........... .......... ........ ........... .......... ....... 23 Computer Setup—Boot .............. ............ .............. ........... ......[...]

Expansion Cards .............. ......... ........ ........... ........ ......... ........... ........ ......... .......... ......... ..... .......... ....... 44 Cable Management ........... ........ ........... ........ ........ ........... ........ ........... ........ ........... ........ ....... ........ ...... 49 Cable Co nnections ............[...]

Cable Management ........... ........ ........... ........ ........ ........... ........ ........... ........ ........... ........ ....... ........ ...... 99 Cable Co nnections .............. ................. .................... ................ .................... .................. . 10 0 HP Pro 3000/3080 ............. ............ ...........[...]

PCI Exp ress ...... ............. ................ ............ ............. ............ .............. ............... ............ .. . ................ . 138 Appendix B Power C ord Set Require ments .. ............. ......... ............. ............. ......... ............. ........... .... ......... 139 Gener al Requireme nts ... .........[...]

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1 Product Features Two different chassis are available— microtower and small form factor. HP Pro Business PC features vary de pending on mode l. For a comple te listing of the hardware a nd software installed in the computer, run the diagnostic utility (included on some computer models only). Figure 1 -1 HP Pro 3000 Microtower 1[...]

Figure 1 -2 HP Pro 3000/3010 Small Form Factor Figure 1 -3 HP Pro 3010 Microtower 2 Chapter 1 Product Features[...]

Figure 1 -4 HP Pro 3080 Microtower 3[...]

Microtower Models Serviceability Features The Microtower computer in cludes f eatures that make it easy to upgr ade and service. A T orx T-15 or flat blade screwdriver is needed for many of the installation pr ocedures describe d in this guide. Front Panel Components Front bezel appearance and drive configuration varies by model. Figure 1 -5 Front [...]

Media Card Reader Components The media card reader is an opti o nal device available o n some models on ly. Refer to the fo llowing illustration and table to identify th e media card reader comp onents. Figure 1 -6 Media Card Reader Components Table 1-2 Media Card Reader Components No. Slot Media 1 xD ● xD-Picture Card (x D) 2 MicroSD ● MicroSD[...]

Rear Panel Components HP Pro 3000 MT/3080 MT Figure 1 -7 Rear Panel Components – HP Pro 3000/3080 MT Table 1-3 Rear Panel Components – HP Pro 30 00/3080 MT 1 Power Cord Conne ctor 7 Line-Out Connector for powere d audio devices ( green) 2 Line-In Audio Connector (b lue) 8 Microphone Connector (pin k) 3 RJ-45 Network Connector 9 DVI Connector 4 [...]

HP Pro 3010 MT Figure 1 -8 Rear Panel Components – HP Pro 3010 MT Table 1-4 Rear Panel Components – HP Pro 301 0 MT 1 Power Cord Conne ctor 7 Line-Out Connector for powere d audio devices ( green) 2 Line-In Audio Connector (b lue) 8 Microphone Connector (pin k) 3 Rear Center Channel/Subw oofer Audio Connector (orange) 9 Surround Side C hannel A[...]

Small Form Factor Models Serviceability Features The small form factor comput er includes features that make it easy to upgrade and service. A Torx T-15 or flat b lade screw driver is neede d for many of the installation proc edures described in this guide. Front Panel Components Drive configuration may vary by m odel. Figure 1 -9 Front Panel Compo[...]

Rear Panel Components HP Pro 3000 SFF Figure 1 -10 Rear Panel Components – HP Pro 3000 SFF Table 1-6 Rear Panel Comp onents – HP Pro 3000 SFF 1 Mouse PS/2 Connector 7 Serial Connector 2 VGA Monitor Connector (blue) 8 DVI Connector 3 RJ-45 Network Connector 9 Universal Serial Bus (USB) Por ts 4 Line-In Audio Connector (b lue) 10 Microphone Conne[...]

HP Pro 3010 SFF Figure 1 -11 Rear Panel Components – HP Pro 3010 SFF Table 1-7 Rear Panel Comp onents – HP Pro 3010 SFF 1 Digital Audio Out Connector 8 Universal Serial Bus (USB) Por ts 2 VGA Monitor Connector (blue) 9 Surround Rear Channel Audio Connector (black) 3 RJ-45 Network Connector 10 Surround Side Channel Audio Connector (gray) 4 Rear [...]

2 Installing and Customizing the Software If your computer was not shipped with a Micros oft operating s ystem, some port ions of this documentation do not ap ply. Additional information is availa ble in online help a fter you install the operating system. NOTE: If the computer was shipped with Windows Vist a o r Windows 7 lo aded, you will be p ro[...]

4. Click on the Windows Update link. In Windows Vista an d Windows 7, the Windows Update screen appears. Click vie w available updates and make sure all critical update s are selected. Click th e Install button and follow the instructions on the scree n. In Windows XP, you w ill be directed to the Microsoft Wind ows Up date Web site . If you s ee o[...]

3 Computer Setup (F10) Utility The computer setup utility di ffers for the HP Pro 3000/3 080 and the HP Pro 3010. HP Pro 3000/3080 – Comput er Setup (F10) Utility Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configurat ion, [...]

Six menu headings appear on the Computer Setup Utility screen: ● Main ● Advanced ● Boot ● Power ● PC Health ● Exit Use the a rrow keys to select t he appropriate hea ding, then press Enter . Use the a rrow (up and down) keys to select the option you want, then press Enter . To re turn to the previous scree n, press Esc . 4. To apply and[...]

Computer Setup—Main NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-2 Computer Se tup—Main Option Description System Information Allows you to view the following system information: ● Product Name (view only) ● SKU Number (view only) ● Processor Type (view only) ● Processor [...]

Option Description Halt On Allows you to set POST error behavior to: ● No Errors ● All Errors ● All But Keyboard POST Delay Allows you to set a POST delay to: ● 0 seconds ● 5 seconds ● 10 seconds ● 15 seconds ● 30 seconds Computer Setup—Advanced NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardwar[...]

Option Description Onboard Serial Port 1 Allows you to select a setting for the onboard serial port: ● Disabled ● 3F8/IRQ4 ● 2F8/IRQ3 ● 3E8/IRQ4 ● 2E8/IRQ3 PCI Device SERR# Disables/enables SERR#. Computer Setup—Boot NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-4 Com pute[...]

Option Description Set Supervisor Password Allows you to establish a password to control access to Co mputer Setup. BIOS W rite P rotect ion Disables/enables BIOS upgrading. Computer Setup—Power NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-5 Computer Setup—Power Option Descriptio[...]

Computer Setup—Exit Table 3-7 Computer Setup—Exit Option Description Save Changes and Exit Allows you to save current settings and exit Computer Setup. Discard Changes and Exit Allows you to exit Computer Setup without saving changes. Load Optimal Defaults Allows you to reset Computer Setup to factory defaults. HP Pro 3010 – Computer Setup (F[...]

Five menu headings appear on the Computer Setup Utility screen: ● Main ● Advanced ● Boot ● Power ● Exit Use the a rrow keys to select t he appropriate hea ding, then press Enter . Use the a rrow (up and down) keys to select the option you want, then press Enter . To re turn to the previous scree n, press Esc . 4. To apply and save changes[...]

Floppy Diskette A : Allows you to set drive A to: ● Disabled ● 1.44 MB 3.5” ● Not Installed 1st Drive 2nd Drive 3rd Drive 4th Drive For each, allows you to: ● (view only) ◦ Capacity (Size - HDD only) ◦ Transfer Mode ● Smart Support - run HDD se lf-test for selected channel: ◦ SMART Status Check ◦ SMART Short Self-Test ◦ SMART [...]

Primary Video Adapter Allows you to select the boot display device when more than 2 video optio ns are offered by the system: ● Onboard ● PCI-E Security Option Checks password while invoking Setup or while in vokin g Setup as well as on each System b oot. Set to: ● Setup ● System Supervisor Password Allows you to view the supervisor passwor[...]

Computer Setup—Power NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-11 Comp uter Setup—Power Option Description After AC Pow er Failure Allows you to select system restart behavior after powe r loss: ● Stay Off ● Power On ● Auto XD (Execute Disable) Disables/enables the proce[...]

HDD Group B oot Priority Specifies boot device priority within hard drives. Network Gr oup Boot Priority Specifies boot device priority within bootable network devices. Computer Setup—Exit NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-13 Computer Setup—Exit Option Description Exit[...]

4 Serial ATA (SATA) Drive Guidelines and Features NOTE: HP only supports the use of SATA hard driv es on these mo dels of computer. No Parallel ATA (PATA) drives are supported. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.37 in (100 c[...]

SMART ATA Drives The Self Monitoring Analysis an d Recording Tec hno logy (SMART) ATA drives for the HP Personal Computers have built-in drive failure p rediction that warn s the user or netw or k administrator of an impending failure or crash of the hard drive. The SMART drive tracks f ault prediction and failure indication parameters such as r ea[...]

5 Identifying the Chassis, Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. Ad herence to th e procedures and precautions described in this chapter is esse ntial for proper service. CAUTION: When the computer is plugged in to an AC power source, voltage is always applied to the system boa[...]

Removing DIPs* from vinyl tray Removing DIPs* from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box 2,000 V 3,500 V 7,000 V 5,000 V 4,000 V 5,000 V 20,000 V 11,000 V 11,500 V 14,500 V 26,500 V 21,000 V *These are then multi-packa ged inside plastic tubes, trays, or Styrofoam. NOTE: 700 volts can degrade a product. Preventing E[...]

Grounding the Work Area To prevent sta tic damage at the work area, us e the following precautions : ● Cover the work surface with appr oved static-dissipa tive material. Provide a wrist strap connected to the work surface and properly grou nded tools and equ ipment. ● Use static-dissipative mats, foot st raps, or air ionizers to gi ve added pr[...]

Operating Guidelines To prevent ov erheating and to help p rolong the life of the computer: ● Keep the computer away from excessive mo isture , dire ct sunlight, and extremes of heat a nd cold. ● Operate the computer on a sturdy, level surfac e. Leave a 10.2-cm (4-i nch) clearance on all vented sides of the comp uter and above th e monitor to p[...]

Routine Care General Cleaning Safety Precautions 1. Never use solven ts or flammable solutio ns to clean the computer. 2. Never immerse any parts in water or cleaning solutions; app ly any liquids to a cl ean cloth and then use the cloth on the componen t. 3. Always unplug the computer when clea ning with liquids or damp cloths. 4. Always unplug th[...]

● If you remove a key, use a sp ecially designed key puller to prevent dama ge to the keys. This tool is availabl e through many electron ic supply outlets. CAUTION: Never remove a wide leveled key (like th e space bar) from the keyboard. If these keys are improperly removed or instal led, the keyboard may not fu nction proper ly. ● Cleaning un[...]

● Diagnostics softw are ● HP tamper-resistant T -15 wrench (Smart Cove r FailSafe Key, PN 16652 7-001) or HP tamper- resistant bits (Smart Cover FailSa fe Key, PN 166527-002) Screws The screws used in the computer are not intercha ngeable. They ma y have standard or metric threads and may be of different l engths. If an in correct sc rew is use[...]

Lithium Coin Cell Battery The battery that comes with the comp uter provides power to th e real-time clock and ha s a minimum lifetime o f about three years. See the appropri ate removal and replacement chapter for the chassis you are working on in this guide for instructions on the repla cement procedures. WARNING! This computer contains a lith iu[...]

6 Removal and Replacement Procedures Microtower (MT) Chassis Adherence to the p rocedures and pr ecautions de scribed in this chapt er is essential fo r proper servic e. After completing all necessary removal and replacemen t procedures, run the Diagnostics utility to verify that all compo nents operate properly. NOTE: Not all features listed in th[...]

Access Panel 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 35 ). 2. Loosen the screw (1) that secures the access panel to the computer chassis. 3. Slide the access panel back (2) about 1.3 cm (1/2 inch), then lift it of f the unit. NOTE: You may wa nt to lay the computer on its side to install in ternal part s. Be s[...]

Front Bezel 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 35 ). 2. Remove the access pan el ( Access Panel on page 36 ). 3. Press outwa rd on the three l atches on the right side of the be zel (1) , then rotate the right side of the bezel off the chassis (2) followed by the left side. Figure 6-2 Removing the Front B[...]

Bezel Blanks On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch extern al drive bays that need to be removed befo re installing a drive. To remove a bezel blank: 1. Remove the front bezel ( Front Bezel on page 37 ). 2. To remove the l ower 5.25-inch bezel blank, gently twist and pull on the bezel blank until it breaks free f[...]

Memory The computer comes with double data rate 3 syn chrono us dynamic random access memory (DDR3- SDRAM) dual inline memo ry modules (DIMMs). DDR3-SDRAM DIMMs The memory sockets on the system board can be po pulated with up to four indust ry-standard DIMMs. These memory sockets are populated with at leas t one preinstalle d DIMM. To achieve the m[...]

Populating DIMM Sockets There are four DIMM sockets on the system board , with two sockets pe r channel. Populate the DIMM sockets in the followin g order: DIMM1, DIMM3, DIMM2, then DIMM4. 40 Chapter 6 Remova l and Replacement Procedure s Microtower (MT) Chassis[...]

Figure 6 -4 DIMM Socket Locations – HP Pro 3010 Table 6-1 DIM M Socket Locations Item Description Socket Color (HP Pro 3000/3080) Socket C olor (HP Pro 3010) Insertion Order 1 XMM1 socket, Channel A (populate first) White Blue 1 2 XMM2 socket, Channel B Black Black 3 3 XMM3 socket, Channel A (populate second) White Blue 2 4 XMM4 socket, Channel B[...]

populated with the least amoun t of memory descr ibes the total amount of memory assig ned to dual channel and the remainder is assign ed to single channe l. For optimal speed, the cha nnels should be bala nced so that the large st amount of memory is spread between the two channe ls. If one channel will have more memory than th e other, the larger[...]

4. Open both latches of the memory module socket (1) , and insert the memory modul e into the socket (2) . Figure 6-5 Installing a DIMM NOTE: A memory module can be installed in on ly one way. Match the notch on the module with the tab on the memory socket. A DIMM must occupy the XMM1 socket. To create a dual-channe l memory configuration, the memo[...]

Expansion Cards The HP Pro 3000 and HP Pro 3080 has two PCI sl ots, one PCI Express x1 exp ansion slots, and one PCI Express x16 expansio n slot. The expansion slots ac commodate full-height o r half-height expansion car ds. Figure 6 -6 Expansion Slot Locations – HP Pro 3000/3080 Table 6-2 Expansio n Slot Locations – HP Pro 3 000/3080 Item Desc[...]

Figure 6 -7 Expansion Slot Locations – HP Pro 3010 Table 6-3 Expansio n Slot Locations – HP Pro 3010 Item Description 1 PCI Express x1 expansion slot 2 PCI Express x1 expansion slot 3 PCI Express x1 expansion slot 4 PCI Express x16 expansion slot NOTE: You can install a PC I Express x1, x4, x8 , or x16 expans ion card in the PCI Exp ress x16 ex[...]

4. On the rear of the computer, a slot cover lock secures the expansion card brackets in place. Remove the screw from the slot co ver lock then slide the slot cover lock up to remove it from the chassis. Figure 6-8 Opening the Slot Cover Lock 5. Before installing an expansion ca rd, remove the expansion slot co ver or the existing expansion card. N[...]

b. If you are removing a standard PCI card or PC I Express x1 card, hold the card at each end, and carefully rock it back a nd forth until th e connectors pull fre e from the socket. Pull the expansion card straigh t up from the socket t hen away from the inside of the chassis to release it from the chassis frame. Be sure not to scrape the card aga[...]

7. If you are not installi ng a new expansion card , in stall an expa nsion slot cover to close the open slot. CAUTION: After remo ving an expansion card, you must replac e it with a new card or expansion slot cover for proper coolin g of internal components during op eration. 8. To install a new expansio n card, hold the card just above the expans[...]

10. Connect external cables to the ins talled card, if needed. Connect internal cables to the system board, if needed. 11. Replace the computer access pane l. 12. Reconnect the power cord an d any external devices, then turn on th e computer. 13. Lock any security devices that we re disengaged when the access pan el was remove d. 14. Reconfigure th[...]

2. Grasp the cable end of the connector and pull it straigh t up (2) . CAUTION: Always pull the connector - NEVER pull on the cable. Pulling on the cable could damage the cabl e and result in a failed power supp ly. Cable Connections HP Pro 3000/3080 System board conn ectors are color -coded to mak e it easier to find the proper conne ction. Connec[...]

HP Pro 3010 System board conn ectors are color -coded to mak e it easier to find the proper conne ction. Connector Name C onnector Color Description Not labeled white Power supply, 24-pin ATX_CPU white Power supply, 4-pin CHASSIS_FAN1 maroon Chassis fan CPU_FAN w hite Heat sink fan J_AUDIO yellow Front I/O audio J_USB1 white Front I/O USB F_PANEL b[...]

Drives The computer supports up to five drives that may be installed in various configurations. This section describes th e procedure for replac in g or upgrading the storage drives. A Torx T-15 screwdriver is needed to remove an d install th e guide screws on a drive. Drive Positions Figure 6 -14 Drive Positions NOTE: HP Pro 3010 shown. 1 Two 5.25[...]

Installing Additional Drives When installing additional drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive mu st be connecte d to the dark blue primary SATA0 connector on the system board. ● Connect the first SATA optical d rive to the white SATA1 conn ector on the system board. ● Always populate the dark blue and whi[...]

System Board Drive Connections Refer to the following illustration and table to identify the system bo ard drive connectors. Figure 6 -16 System Board Drive Conne ctions – HP Pro 3000/308 0 54 Chapter 6 Remova l and Replacement Procedure s Microtower (MT) Chassis[...]

Figure 6 -17 System Board Drive Connections – HP Pro 301 0 Table 6-4 System Board Drive Co nnectors No. System Bo ard Connector System Board Label – HP Pro 3000/3080 Color System Board Label – HP Pro 3010 Color 1 SATA1 SATA1 dark blu e SATA0 dark blu e 2 SATA2 SATA2 white SATA1 white 3 SATA3 SA TA3 light blue SATA2 light blue 4 SATA4 SATA4 or[...]

Removing an Optical Drive CAUTION: All removable media should be taken out of a drive before removin g the drive from the computer. To remove an optica l drive: 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 35 ). 2. Remove the access pan el ( Access Panel on page 36 ). 3. Remove the front bezel ( Front Bezel on page[...]

NOTE: To install an optical drive, refer to Installing an Optical Drive into the 5.25-in ch Drive Bay on page 57 . Installing an Optical Drive in to the 5.25-in ch Drive Bay To install an optional 5.25-inch optical d rive: 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 35 ). 2. Remove the access pan el ( Access Panel[...]

9. Connect the power cable (1) and data cable (2) to the rear of the optical drive. Figure 6-21 Connecting th e Power and Data Cables 10. Replace the front beze l and access panel. 11. Reconnect the power cord an d turn on the compute r. 12. Lock any security devices that we re disengaged when the access pan el was remove d. The system automaticall[...]

5. Remove the two retainer screws th at secure the drive to the bay (1 ) then slide the d rive forward and out of the bay (2) . Figure 6-22 Removin g a 3.5-inch Device (Media Card Reader Sh own) Installing a Drive into the 3. 5-inch External Drive Bay The 3.5-inch external d rive bay on the front of the computer can be configured with a media card [...]

7. Slide the drive in through the front of the chassis (1) until the bezel on the drive is evenly aligned with the computer front bezel and inst all the two M3 metr ic retainer screws (2) as shown in the illustration below. NOTE: Extra drive retainer screws are provided on the inte rior of the front bezel if ne eded. The M3 metric retainer screws f[...]

3. Remove the two screws that secure the hard drive cage to the chassis. Figure 6-24 Removing the Hard Drive Cage Screws 4. Push down the latch on th e side of the hard dr ive cage (1) , then slide the ha rd drive ca ge away from the bottom of the chassis (2) as shown b elow. Figure 6-25 Releasing the Hard Drive Cage Drives 61[...]

5. Lift the hard drive cage out o f the chassis. Figure 6-26 Removing the Hard Drive Cage 6. Disconnect the power cabl e (1) and data cable (2) from the back of th e hard drive. Figure 6-27 Disconnecti ng the Hard Drive Cables 62 Chapter 6 Remova l and Replacement Procedure s Microtower (MT) Chassis[...]

7. Remove the four screws that secure the hard disk drive to the hard drive cage (1) , then slide the hard disk drive out of the hard drive cage (2) . Figure 6-28 Removing the Hard Drive NOTE: To install an internal 3.5- inch hard drive, refe r to Installing an In ternal 3.5-inch Hard Drive on page 64 . Drives 63[...]

Installing an Internal 3.5-inch Hard Drive 1. Follow the steps in Removing an Internal 3.5-inch Hard Drive on page 60 to remove t he hard drive cage and, if nece ssary, the existing hard drive. 2. Slide the new drive into th e hard disk drive cage (1) , aligning the d rive with the four scr ew holes on the cage. Install the four 6-32 stan dard scre[...]

3. Connect the power cable (1) and data cable (2) to the back of the hard drive. Figure 6-30 Connecting the Hard Dr ive Cable s CAUTION: Never crease or bend a SAT A data cable tighter tha n a 30 mm (1.18 i n) radius. A sharp bend can b reak the internal wires. 4. Place the hard disk drive cage into the chassis (1) , then slide it do wn toward the [...]

5. Attach the two screws that secure the hard di sk drive cage to the ch assis. Figure 6-32 Securing the Hard Drive Cage 6. If installing a new drive, conn ect the opposite end of the data cable to the appropriate system board connector. If your system has only one SATA hard drive, you must connect the hard drive data cable to the dark blu e connec[...]

Front I/O and USB Panel Housing Assembly 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 35 ). 2. Remove the access pan el ( Access Panel on page 36 ) 3. Lay the computer on its side wi th t he front fa cing towa rd you. 4. Remove the front bezel ( Front Bezel on page 37 ). 5. Unplug the four cables that connect the a[...]

Power Switch/LED Assembly 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 35 ). 2. Remove the access pan el ( Access Panel on page 36 ). 3. Lay the computer on its side wi th t he front fa cing towa rd you. 4. Remove the front bezel ( Front Bezel on page 37 ). 5. Remove the optical drive ( Removing an External 3.5-inc[...]

System Fan 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 35 ). 2. Remove the access pan el ( Access Panel on page 36 ). 3. Lay the computer on its side wi th the rear facing toward you. 4. Disconnect the cable from the red/brown system board connecto r labeled CHASSIS_FAN1. 5. Remove the four Phillips screws th at s[...]

Heat sink assembly 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 35 ). 2. Remove the access pan el ( Access Panel on page 36 ). 3. Lay the computer on its side wi th the rear facing toward you. 4. Disconnect th e heat sink fan cont rol cable (1) from the white system board connector labeled CPU_FAN. 5. Loosen the fo[...]

Processor 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 35 ). 2. Remove the access pan el ( Access Panel on page 36 ). 3. Lay the computer on its side wi th the rear facing toward you. 4. Disconnect the heatsink control ca ble from the system board and remove the h eatsink Heat sink assembly on page 70 ). 5. Rotate [...]

5. Go to step 7. 6. If using a new heat sink, remo ve the protective covering from the bo ttom of the heat sink and place it in position atop the processor. 7. Secure the heat sink to the system board and sys tem bo ard tray with th e 4 captive screws and attach the heat sink co ntrol cable to the system board. CAUTION: Hea t sink retaining screws [...]

6. Inside of the unit, p ress the power supply release latch on the chassis ba se, and then lift up th e rear of the power supply to d isengage it from the ch assis. 7. Slide the power supply tow ard the front/bo ttom of the computer, then lift the power supply out of the computer. To install the po wer supply, reverse the removal procedure. Power [...]

System Board When replacing the system board, be sure that the following components are removed from the defective system board and installe d on the replacement system board: ● Memory modules ● Processor ● Expansion cards To remove the system board: 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 35 ). 2. Remov[...]

8. Remove the eight screws that secu re the system board to the chassis. NOTE: HP Pro 3010 shown. Syste m boar d appea rance varies by model. 9. Slide the system bo ard toward the fron t of the ch assis, and then lift it up and out of the chassis. NOTE: The system board in the computer may look slightly different from the one shown here. To install[...]

WARNING! This computer contains an inte rnal lithiu m manganese dioxide battery. There is a risk of fire and burns if the ba ttery is not handled pr operly. To reduce the risk of perso nal injury: ❑ Do not attempt to recharge the battery. ❑ Do not expo se to temperatures hig her than 60°C (1 40°F) ❑ Do not disassemble , crush, puncture, sho[...]

Type 2 Battery Holder 1. To release the ba ttery from its holder, squeeze th e metal clamp that extends a bove one edge of the battery. When the battery pops up, lift it out (1) . 2. To insert the new battery, sli de one edge of the repl acement battery under the holde r’s lip with the positive side up (2) . Push th e other edge down un til the c[...]

2. Insert the new ba ttery and position the clip back in place. 3. Replace the computer access p anel. 4. Plug in the comput er and turn on power to the computer. 5. Reset the d ate and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F 10) Utility Guide . 78 Chapter 6 Remova l and Replacement [...]

Installing a Security Lock The security locks displayed below and on the follo wing pages can be used to secure the computer. HP/Kensington MicroSaver Security Cable Lock Figure 6 -33 Installing a Cable Lock Padlock Figure 6 -34 Installing a Padlock Installing a Security Lock 79[...]

HP Business PC Security Lock 1. Fasten the security cable by looping it around a stationary object. Figure 6-35 Securing the Cable to a Fixe d Object 2. Thread the keyb oard and mouse cabl es through the lock. Figure 6-36 Thre ading the Keyboard and Mouse Cables 80 Chapter 6 Remova l and Replacement Procedure s Microtower (MT) Chassis[...]

3. Screw the lock to the chassis using the screw provided . Figure 6-37 Attaching the Lock to the Chassis 4. Insert the plug end of the secu rity cable into the loc k (1) and push the button in (2) to enga ge the lock. Use the key provided to disengage the lock. Figure 6-38 Engaging the Lock Installing a Security Lock 81[...]

Hood Sensor If the access panel is removed while there is still power to the computer, th e hood sensor wi ll cause the system to stop and display the Error 912 message after system r eboot and will beep 5 times for 5 seconds. If the alarm so unds, close the access pa nel, tighten the thumbscrew, then reboot the system. The system will enter the op[...]

HP Chassis Security Kit An optional HP Chassis Secu rity Kit prevents co mputer components from be ing removed through an open optical drive bay. Figure 6 -39 HP Chassis Security Kit Figure 6 -40 Installing the HP Chassis Security Kit Installing a Security Lock 83[...]

7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis Adherence to the p rocedures and pr ecautions de scribed in this chapt er is essential fo r proper servic e. After completing all necessary removal and replacemen t procedures, run the Diagnostics utility to verify that all compo nents operate properly. NOTE: Not all features list[...]

Access Panel 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 84 ). 2. Remove the thumbscrews that secure t he access panel to the computer chassis (1) . 3. Slide the access panel back about 1. 3 cm (1/2 in ch), then lift it away from and off the unit (2) . Figure 7-1 Removing the Access Panel To install the access p a[...]

Front Bezel 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 84 ). 2. Remove the access pan el ( Access Panel on page 85 ). 3. To remove the front bezel, pull up on each of the th ree tabs on th e top of the bezel (1) to release them, then rotate the bezel down and off the chassis (2) . Figure 7-2 Removing the Front Be[...]

Bezel Blanks 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 84 ). 2. Remove the access pan el ( Access Panel on page 85 ). 3. Remove the front bezel ( Front Bezel on page 86 ). 4. While facing th e inside of the front bezel, p ress the two retaining tabs on the right towards the outer edge of the be zel (1) and pull [...]

Memory The computer comes with double data rate 3 syn chrono us dynamic random access memory (DDR3- SDRAM) dual inline memo ry modules (DIMMs). The memory sockets on the system board can be po pulated with up to four indust ry-standard DIMMs. These memory sockets are populated with at leas t one preinstalle d DIMM. To achieve the ma ximum memory su[...]

Populating DIMM Sockets There are four DIMM sockets on the system board , with two sockets pe r channel. Populate the DIMM sockets in the followin g order: DIMM1, DIMM3, DIMM2, then DIMM4. Memory 89[...]

Figure 7 -4 DIMM Socket Locations – HP Pro 3010 Table 7-1 DIM M Socket Locations Item Description Socket Color (HP Pro 3000/3080) Socket C olor (HP Pro 3010) Insertion Order 1 XMM1 socket, Channel A (populate first) White Blue 1 2 XMM2 socket, Channel B Black Black 3 3 XMM3 socket, Channel A (populate second) White Blue 2 4 XMM4 socket, Channel B[...]

populated with the least amoun t of memory descr ibes the total amount of memory assig ned to dual channel and the remainder is assign ed to single channe l. For optimal speed, the cha nnels should be bala nced so that the large st amount of memory is spread between the two channe ls. If one channel will have more memory than th e other, the larger[...]

4. Locate the memory module s ockets on the system board. WARNING ! To reduce risk of personal injury from hot surfaces, allow the internal system components to co ol before touchi ng. 5. Open both latches of the memory module socket (1) , and insert the memory modul e into the socket (2) . NOTE: Populate the DIMM sockets in the fo llowing order: D[...]

8. Push in the latch holdin g the drive cage upri ght (1) and lower the drive cage all the wa y down (2) . Figure 7-7 Lowe ring the Drive Cage 9. Replace the computer access p anel. 10. Reconnect the power cord an d any external devices, then turn on th e computer. The computer should automatically recogni ze the additional memory when you turn on [...]

Removing or Installing an Expansion Card The HP Pro 3000 and HP Pro 3080 has two PCI sl ots, one PCI Express x1 exp ansion slots, and one PCI Express x16 expansio n slot. The expansion slots ac commodate full-height o r half-height expansion car ds. Figure 7 -8 Expansion Slot Locations – HP Pro 3000/3080 Table 7-2 Expansio n Slot Locations – HP[...]

Figure 7 -9 Expansion Slot Locations – HP Pro 3010 Table 7-3 Expansio n Slot Locations – HP Pro 3010 Item Description 1 PCI Express x1 expansion slot 2 PCI Express x1 expansion slot 3 PCI Express x1 expansion slot 4 PCI Express x16 expansion slot NOTE: You can install a PC I Express x1, x4, x8 , or x16 expans ion card in the PCI Exp ress x16 ex[...]

3. On the rear panel of t he computer, lif t the slot cover latch (1) and rotate slot cover up and away from the slots (2) . Figure 7-10 Releasing the Slot Cover Lock 4. Before installing an expansion ca rd, remove the expansion slot co ver or the existing expansion card. NOTE: Before removing an insta lled expansion card, disconnect any cables tha[...]

b. If you are removing a PCI or PCI Express x1 card , hold the card at ea ch end and carefully rock it back and forth un til the connectors pu ll free from the socket. Be sure not to scrape the card against the other co mponents. Figure 7-12 Removing a PCI or PCI Express x1 Expansio n Card c. If you are removing a PCI Express x16 card, pull the ret[...]

CAUTION: After remo ving an expansion card, you must replac e it with a new card or expansion slot cover for proper coolin g of internal components during op eration. 7. To install a new expansio n card, hold the card just above the expans ion socket on the system board then mo ve the card toward the rear of the chassi s so that the botto m of the [...]

9. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. 10. Replace the computer access pane l. 11. Reconfigure the computer, if ne cessary. Refer to the Computer Setup (F10) Utility Guide fo r instructions on using Computer Setup. Cable Management Always follow good cable management prac[...]

Cable Connections HP Pro 3000/3080 System board conn ectors are color -coded to mak e it easier to find the proper conne ction. Connector Name C onnector Color Description PWR white Power supply, 24-pin PWRCPU white Power supply, 4-pin CHFAN1 maroon Chassis fan CPUFAN wh ite Heat s ink fan FRNT AUDIO yellow Front I/O audio FRNT USB1 white Front I/O[...]

Connector Name C onnector Color Description SATA2 light blue Second hard drive SATA3 orange Second optical drive Drives A Torx T-15 screwdriver is n eeded to remove and install the guide screws on a drive. Drive Positions NOTE: Your computer model may look d ifferent than the model shown below. Diskette drives are only available on some mode ls. Fi[...]

Installing Additional Drives When installing additional drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive mu st be connecte d to the dark blue primary SAT A connector on the system board labeled SATA1. ● Connect the SATA optica l drive to the white SATA connector o n the system board labeled SATA2. ● The system does [...]

System Board Drive Connectors Refer to the following illustration and table to identify the system bo ard drive connectors. Figure 7 -18 System Board Drive Conne ctors – HP Pro 3 000/3080 Drives 103[...]

Figure 7 -19 System Board Drive Connectors – HP Pro 3010 Table 7-4 System Board Drive Co nnectors No. System Bo ard Connector System Board Label – HP Pro 3000/3080 Color System Board Label – HP Pro 3010 Color 1 SATA1 SATA1 dark blu e SATA0 dark blu e 2 SATA2 SATA2 white SATA1 white 3 SATA3 SATA3 light blue SATA2 light blue 4 SATA4 SATA4 orang[...]

Removing an Optical Drive CAUTION: All removable media should be taken out of a drive before removin g the drive from the computer. To remove an optica l drive: 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 84 ). 2. Remove the access pan el ( Access Panel on page 85 ). 3. Remove the front bezel ( Front Bezel on page[...]

6. Remove the two retainer screws th at secure the drive to the bay (1 ) then slide the d rive forward and out of the bay (2) . Figure 7-22 Removin g a 5.25-inch External Drive Installing an Optical Drive in to the 5.25-in ch Drive Bay To install an optional 5.25-inch optical d rive: 1. Prepare the compu ter for disassembly ( Preparation for Disass[...]

6. Rotate the dr ive cage all the way up. Figure 7-24 Ro tating th e Drive Ca ge Up 7. Align the guide screw o n the drive with the slot on the chassis. Slide the optical drive into the drive bay until the two screw holes on the right side of the drive li ne up with th e two screw holes on the right side of th e drive cage (1) . 8. Secure the optic[...]

9. Push in the latch holdin g the drive cage upri ght (1) and lower the drive cage all the wa y down (2) . Figure 7-26 Lowering the Drive Cage 10. Connect the SATA data cable to the white system bo ard connector. 11. Connect the power cable (1) and data cable (2) to the rear of the optical drive. Figure 7-27 Connecting th e Power and Data Cables 12[...]

NOTE: The 3.5-inch drive bay may contain a di skette drive or a media card reader. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 84 ). 2. Remove the access pan el ( Access Panel on page 85 ). 3. Remove the front bezel ( Front Bezel on page 86 ). 4. Disconnect the drive cables. a. If you are removing a diskette drive[...]

6. Remove the two retainer screws th at secure the drive to the bay (1 ) then slide the d rive forward and out of the bay (2) . Figure 7-29 Removing a 3.5” Device (Diskette Drive Shown) Installing a Drive into the 3. 5-inch External Drive Bay The 3.5-inch external d rive bay on the front of the computer can be configured with a media card reader [...]

7. Rotate the dr ive cage all the way up. Figure 7-30 Ro tating th e Drive Ca ge Up 8. Slide the drive into the drive bay (1) until the two screw hole s on the left side of the drive line up with the two screw holes on the left side of the dr ive cage. Se cure drive by fastenin g two retainer screws through the holes in the left side of the drive c[...]

9. Push in the latch holdin g the drive cage upri ght (1) and lower the drive cage all the wa y down (2) . Figure 7-32 Lowering the Drive Cage 10. Connect the appropria te drive cables: a. If installing a diskette drive (available on so me models only), connect the powe r and data cables to th e rear of the drive and con nect th e other end o f the[...]

Removing an Internal 3.5-inch Hard Drive NOTE: Before you remove th e old hard drive, be sure to back up the data from the o ld hard drive so that you can transfe r the data to the n ew hard driv e. Also, if you are replacing the primary hard dr ive, make sure you have created a Recovery Disc Set to restore the operating system, software d rivers, [...]

5. Rotate the dr ive cage all the way up. Figure 7-34 Ro tating th e Drive Ca ge Up 6. Remove the two retainer screws th at secure the drive to the bay (1 ) then slide the d rive back and out of the bay (2) . Figure 7-35 Removing an In ternal Hard Drive 114 Chapter 7 Remova l and Replacement Proc e dures Small Form Factor (SFF) Chassis[...]

Installing an Internal 3.5-inch Hard Drive 1. Follow the steps in Removing an Internal 3.5-inch Hard Drive on page 113 to remove the old hard drive. 2. Install the g uide screw in the middl e hole on the right sid e of the drive . NOTE: When repla cing a hard drive, remove the gu ide screws from the old drive for use w ith the new drive. Figure 7-3[...]

5. Push in the latch holdin g the drive cage upri ght and lower the drive cage all the way down. Figure 7-38 Lowering the Drive Cage 6. Connect the power cable (1) and data cable (2) to the back of the hard drive. Figure 7-39 Connecting the Hard Dr ive Cable s CAUTION: Neve r crease or bend a SATA d ata cable tighter th an a 30 mm (1.18 i n) radius[...]

Plastic Wire/Cable Fastener and Clips Three different plas tic wire fasteners (illustrated below) secure many of the system wires. You have to loosen these fasteners to gain access to the wires for several comput er components. See the following illustration for proper routing of wires. NOTE: HP Pro 3015 shown. System board a ppearance varies by mo[...]

5. To open the square fastener (2) , at the notch where the fastener latch connects, pull th e top of the fastener up and outward. 6. To open the fastener mou nted under the h ard drive (3) , pull th e latch on the right side of the fastener directly down ward. To close the fasteners, reve rse the loosening pro cedure. 118 Chapter 7 Remova l and Re[...]

Front I/O Device 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 84 ). 2. Remove the access pan el ( Access Panel on page 85 ). 3. Remove the front bezel ( Front Bezel on page 86 ). 4. Rotate the drive ca ge to its upright p osition. 5. Unplug the audio cable from the yellow system board connector labeled F_AUDIO. 6. [...]

Power Switch Assembly 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 84 ). 2. Remove the access pan el ( Access Panel on page 85 ). 3. Remove the front bezel ( Front Bezel on page 86 ). 4. Rotate the drive ca ge to its upright p osition. 5. Disconnect the power switch wires from the black system board connector label[...]

Heatsink 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 84 ). 2. Remove the access pan el ( Access Panel on page 85 ). 3. Unplug the fan wire from the white system board connector lab eled CPU FAN (1) . 4. Loosen the four captive screws (2) that secure the heatsink to the sys tem board tray . CAUTION: Hea tsink retai[...]

Processor 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 84 ). 2. Remove the access pan el ( Access Panel on page 85 ). 3. Remove the heatsink ( Heatsink on page 121 ). 4. Raise the locking lever to its ful ly open position (1) . 5. Raise and rota te the microprocessor retain er to its fully open position (2) . 6. Ca[...]

5. Go to step 7. 6. If using a new heatsink, remo ve the protective co vering from the bottom of the heatsink and place it in position atop the processor. 7. Secure the heatsink to the system board and sy stem board tray with th e four captive screws and attach the heatsink contro l cable to the system boa rd. CAUTION: Hea tsink retaining screws sh[...]

8. Remove the screw th at secures the pow er supply to the base of the computer . NOTE: HP Pro 3015 shown. Syste m boar d appea rance varies by model. 9. Slide the power supply abo ut 1.25 cm (1/2-inch) to ward the front of the chassis, rotate the power supply toward the he atsink so it clears the lip at the top of the cha ssis, and then lift th e [...]

System Board 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 84 ). 2. Remove the access pan el ( Access Panel on page 85 ). 3. Remove the front bezel ( Front Bezel on page 86 ). 4. Loosen the plastic cab le fasteners ( Plastic Wire/Cable Fastener and Clips on page 117 ). 5. Remove all PCI and PCI Express expansio n bo[...]

CAUTION: Before reinstalling the heatsin k you must clean the top of the pro cessor and the bottom of the heatsink with an alcohol pad supplie d in the spares kit. After the alcoho l has evaporated, apply thermal grease to the top of the processor fr om the syringe supplied in th e spares kit. CAUTION: When reco nnecting th e cables it is importan [...]

Type 1 Battery Holder 1. Lift the battery out of its ho lder. 2. Slide the replacemen t battery into position, positive side up. 3. The battery ho lder automatically se cures the batte ry in the proper position. 4. Replace the computer access p anel. 5. Plug in the comput er and turn on power to the computer. 6. Reset the d ate and time, your passw[...]

4. Plug in the comput er and turn on power to the computer. 5. Reset the d ate and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F 10) Utility Guide . Type 3 Battery Holder 1. Pull back on the clip (1 ) that holds the b attery in place, then remove the battery (2) . 2. Insert the new ba tter[...]

Installing a Security Lock The security locks displayed below and on the follo wing pages can be used to secure the computer. HP/Kensington MicroSaver Security Cable Lock Figure 7 -40 Installing a Cable Lock Padlock Figure 7 -41 Installing a Padlock Installing a Security Lock 129[...]

HP Business PC Security Lock 1. Fasten the security cable by looping it around a stationary object. Figure 7-42 Securing the Cable to a Fixe d Object 2. Thread the keyb oard and mouse cabl es through the lock. Figure 7-43 Thre ading the Keyboard and Mouse Cables 130 Chapter 7 Remova l and Replacement Proc e dures Small Form Factor (SFF) Chassis[...]

3. Remove the left screw that secures the computer access panel to the chassis and screw the lock to the chassis using the screw provid ed. Figure 7-44 Attaching the Lock to the Chassis 4. Insert the plug end of the secu rity cable into the l ock (1) and push the button in (2) to engage the lock. Use the key provided to disengage the lock. Figure 7[...]

Hood Sensor If the access panel is removed while there is still power to the computer, th e hood sensor wi ll cause the system to stop and display the Error 912 message after system r eboot and will beep 5 times for 5 seconds. If the alarm so unds, close the access pa nel, tighten the thumbscrew, then reboot the system. The system will enter the op[...]

HP Chassis Security Kit An optional HP Chassis Secu rity Kit prevents co mputer components from be ing removed through an open optical drive bay. Figure 7 -46 HP Chassis Security Kit Figure 7 -47 Installing the HP Chassis Security Kit Installing a Security Lock 133[...]

A Connector Pin Assignments This appendix contains the pin assignments for ma n y computer and workstation connectors. Some of these connectors may no t be used on the prod uct being serviced. Ethernet BNC Connector and Icon Pin Signal 1 2 Data Ground USB Connector and Icon Pin Signal 1 2 3 4 +5 VDC - Data + Data Ground Microphone Connector and Ico[...]

Headphone Connector and Ico n (1/8” miniphone) Pin Signal 1 2 3 1 (Tip) 2 (Ring) 3 (Shield) Audio_left Power_Ri ght Ground Line-in Audio Connector and Ico n (1/8” miniphone) Pin Signal 1 2 3 1 (Tip) 2 (Ring) 3 (Shield) Audio_In_Left Audio_In_Right Ground Line-out Audio Connector and Ico n (1/8” miniphone) Pin Signal 1 2 3 1 (Tip) 2 (Ring) 3 ([...]

Monitor Connector and Icon Pin Signal Pin Sign al 1 2 3 4 Red Anal og Green Analog Blue Analog Not used 9 10 11 12 +5V (fused) Ground Not used DDC Serial Data 5 6 7 8 Ground Ground Ground Ground 13 14 15 Horizontal Sync Vertical Sync DDC Serial Clock 24-Pin Power Connector 24 12 13 1 F ront Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 6 +3[...]

PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 PRSNT1 +12V +12V GND JTAG2 6 7 8 9 10 JTAG3 JTAG4 JTAG5 +3.3V +3.3V 11 12 13 14 15 PERST# GND REFCLK+ REFCLK- GND 16 17 18 19 20 PERp0 PERn0 GND RSVD GND 21 22 23 24 25 PERp1 PERn1 GND GND PERp2 26 27 28 29 30 PERn(2) GND GND[...]

PCI Express x1, x4, x8, and x16 PCI Express Connector Pin B Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 +12V +12V RSVD GND SMCLK 6 7 8 9 10 SMDAT GND +3.3 V JTAG1 3.3vAux 11 12 13 14 15 WAKE# RSVD GND PETp0 PETn0 16 17 18 19 20 GND GND PETp1 PETn1 21 22 23 24 25 GND GND PETp2 PETn2 GND 26 27 28 29 30 GND PETp3 PETn3 GND RSVD 31[...]

B Power Cord Set Requirements The power supplies o n some computers have exte rnal power switches. The voltage select switch feature on the co mputer permits it to operate from any line voltage between 100-120 o r 220-240 volts AC. Power supplies on those computers that do n ot have extern al power switches are equipped with internal switches that [...]

Country-Specific Requirements Additional requi rements specific to a country are sh own in parentheses an d explained below. Country Accrediting Agency Country Accredit ing Agency Australia (1) Austria (1) Belgium (1) Canada (2) EANSW OVE CEBC CSA Italy (1) Japan (3) Norway (1) Sweden (1) IMQ METI NEMKO SEMKO Denmark (1) Finland (1) France (1) Germ[...]

C Troubleshooting Without Diagnostics This chapter provide s information on how to i dentify and correct minor prob lems, such as hard drive, optical drive, graphics, audio , memory, and softwa re problems. If you encounter p roblems with the computer, refer to the tables in this chapte r for probable causes and re commended solutions. Safety and C[...]

To assist you in reso lving problems online , HP Instant Supp ort Professional Ed ition provides you w ith self-solve di agnostics. If you n eed to contact HP support, use H P Instant Supp ort Professional Edition's online cha t feature. Access HP Instant Support Pro fessional Edition at: http://www.hp. com/ go/ispe . Access the Business Supp [...]

● Be sure that all the neede d device drivers have been installe d. For example, if yo u are using a printer, you need a dri ver for that model printer. ● Remove all bootable media (CD or USB device) from the system before turning it on. ● If you have installed an operating system othe r than the factory-installed operating system, check to b[...]

Solving General Problems You may be able to easily resolve the g eneral pr obl ems described in this section . If a problem persists and you are unable to resolv e it yourself or if you fe el uncomfortable ab out performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged in to an AC power source, volta[...]

There is no sound or sound volume is t oo low. Cause Solution System volume may be set low or muted. 1. Check the F10 BIOS settings to make sure the internal system speaker is not muted (this setting doe s not affect the external speakers). 2. Make sure the external speakers ar e properly connected and powered on and that the speaker s' volume[...]

Poor performance is experienced. Cause Solution Too many applications running. 1. Close unnecessary applications to free up memory. 2. Add more memory. Some applications run in the background and can be closed by right-clicking on the ir corresponding icons in the task tra y. To prevent these applications from launchin g at startup, go to Start >[...]

Solving Power Problems Common causes and so lutions for po wer problems are listed in the f ollowing table. Table C -2 Solving Power Problems Power supply shuts down intermittent ly. Cause Solution Voltage selector switch on rear of computer chassis (some models) not switched to correct line voltage (1 15V or 230V). Select the proper AC voltage usi[...]

Solving Hard Drive Problems Table C -3 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. 1. In Microsoft Windows XP, right- click Start , click Explore , and select a drive. Select File > Properties > Tools . Under Error-checking , click Check Now . In Microsoft Windows Vista, right-c[...]

Computer will not boot from hard drive. Cause Solution Boot order is not correct. Run the Computer Setup utility and change boot sequence in Boot > Boot Device Priority . Hard drive is damaged. See the Worldwide Limited Warranty for terms and conditions. Computer seems to be loc ked up. Cause Solution Program in use has stopped responding to com[...]

Can not write to the media card. Cause Solution The media card is a read-only memory (ROM) card. Ch eck the manufacturer’s docum entation included with your card to see if it writable. Refer to the previous section for a list of compatible cards. Media card is locked. Locking the media card is a safety feature that prevents writing to and deletin[...]

Solving Display Problems If you encounte r display problems, see the do cumentation that came with the monitor a nd the common causes and solutions listed in the following table. Table C -5 Solving Dis play Proble ms Blank screen (no video ). Cause Solution Monitor is not turned on and the monitor light is not on. Tu rn on the monitor and check th [...]

Blank screen and the computer emits one short beep then one long beep followed by a three second pause . Cause Solution Pre-video memory error. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Blank screen and the computer em[...]

The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor may be incorrectly adjusted. 1. Be sure the monitor cable is securely conn ected to the computer. 2. In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not in terfering with each ot[...]

Clicking noise coming fr om inside a CRT monitor. Cause Solution Electronic relays have been activated insi de the monitor. None. It is normal for some monitors to make a clicking noise when turned on and off, when going in and o ut of standby mode, and when changing reso lutions. High pitched nois e coming from inside a flat panel monitor. Cause S[...]

Solving Audio Problems If the computer ha s audio features a nd you enco unter audio problems, see the common cau ses and solutions listed in the foll owing table. Table C -6 Solving Aud io Problems Sound cuts in and o ut. Cause Solution Processor resources are being used by other open applications. Shut down all open processor-intensive ap plicati[...]

Sound does not come out of the speaker o r headphones. Cause Solution Computer is in standby mode. Press the power button to resume fro m standby mode. CAUTION: When attempting to resu me from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. Intern[...]

Printer will not turn on. Cause Solution The cables may not be connected p roperly. Reconnect all cables and check the power cord and electrical outlet. Printer prints garbled information. Cause Solution The correct printer driver for the application is not instal le d. Install the correct printer driver for the applica tion. The cables may not be [...]

Solving Keyboard and Mouse Problems If you encounte r keyboard or mouse problems, see the document ation that came with the equipmen t and the common causes and solutions listed in the following ta ble. Table C -8 Solvi ng Keyboar d Proble ms Keyboard commands and typing are not re cognized by the computer. Cause Solution Keyboard connector is not [...]

Mouse does not respond to movement or is too slow. Cause Solution Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components. Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions. Computer is in standby mode. Press the power button to resume fro m standby mode. CAUTION: When at[...]

Solving Hardware Installation Problems You may need to reconfigure the compu ter when you add or remove hardware, such as an addi tional drive or expansion card. If you install a plug an d play device, Windows auto matically recognizes the device and configures the computer. If you install a non–plu g and play devi ce, you must reconfigure the co[...]

The computer emits o ne short beep then o ne long beep followed by a th ree second pause. Cause Solution Memory is installed incorrectly or is bad. CAUTION: To avoid da mage to the DIMMs or the system board, you must unplu g the computer power cord b efore attempting to reseat, install, or remove a DIMM. 1. Reseat DIMMs. Power on the system. 2. Rep[...]

Solving Network Problems Some common causes an d solutions for network pro b lems are liste d in the following tab le. These guidelines do not discu ss the process of debugging the network cabling. Table C-11 Solving Network Problems Wake-on-LAN featu re is not functioning. Cause Solution Wake-on-LAN is not enabled. To enabl e Wake-on- LAN in Windo[...]

Network status link ligh t never flashes. NOTE: The network status light is supposed to flash wh en there is network activity. Cause Solution No active network is detected. Check cabl ing and network equipment for pr oper connection. Network controller is not set up properly. Check fo r the de vice status within Windows, su ch as Device Manager for[...]

Network controller s tops working without apparent cause. Cause Solution The cable is not secur ely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is secure ly attached to the correct device. The network controller is d efective. Contact an authorized service provider. New network [...]

Solving Memory Problems If you encounte r memory problems, some common causes and so lutions are listed in the fol lowing table. CAUTION: Power may still be supplied to the DIMMs when the compu ter is turned off. To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, in stall, or remov[...]

The computer emits o ne short beep then o ne long beep followed by a th ree second pause. Cause Solution Memory is installed incorrectly or is bad. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Solving CD-ROM and DVD Probl[...]

Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the documentation that ca me with the DVD drive. Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock. Use DVD software to remove parental lock. Media installed up[...]

Solving USB Flash Drive Problems If you encounte r USB flash drive problems, common causes and solu tions are listed in the following table. Table C-14 Solving USB Flash Drive Problems USB flash drive is not se en as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is no t available. Change the default drive [...]

Solving Front Panel Component Problems If you encounte r problems with devices connecte d to the front panel, refe r to the common cau ses and solutions listed in the foll owing table. Table C-15 Solving Front Pan el Component Prob lems A USB device, 1394 dev ice, headphone, or micro phone is not recognized by the computer. Cause Solution Device is[...]

Solving Internet Access Problems If you encounte r Internet acce ss problems, consult your Internet Service P rovider (IS P) or refe r to the common causes and solutions listed in the following table. Table C-16 Solving Internet Access Pro blems Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is not set up [...]

Internet takes too long to download Web sites. Cause Solution Modem is not set up properly. Verify that the modem is connected and communicating properly. Windows XP 1. Select Start > Control Panel . 2. Double-click System . 3. Click the Hardware tab. 4. In the Device M anager area, click the De vice Mana ger button. 5. Double-click Modems . 6. [...]

Solving Software Problems Most software problems occu r as a result of the foll owing: ● The application wa s not installed or configured co rrectly. ● There is insufficient m emory available to run the application. ● There is a conf lict between a pplications. ● Be sure that all the neede d device drivers have been insta lled. ● If you h[...]

Interpreting POST Audible Codes This section covers th e audible codes that may o ccur before or during POST that do not necessarily have an error code or text message associated with them . WARNING! When the computer is plugged in to an AC power source, voltage is always applied to the system board. To reduce the ri sk of personal injury from elec[...]

Resetting the Password Jumper To disable the power-on or se tup password features , or to clear the pow er-on or setup passwords, complete the fo llowing steps: 1. Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from th e power outlet. 2. With the power cord disconnecte d, [...]

Resetting the CMOS Jumper 1. Turn off the compu ter and any external devices, an d disconnect the power cord from the power outlet. The power must be disconnecte d from the system to clear CMOS. 2. Disconnect the keyboard, monitor, a nd any other exte rnal equipment conne cted to the computer. WARNING ! To reduce the risk of personal injury fr om e[...]

Contacting Customer Support For help and service, conta ct an authorized reselle r or dealer. To locate a reseller or dealer near yo u, visit http://www.hp. com . NOTE: If you take the computer to an authorized reselle r, dealer, or service provider for service, remember to pro vide the setup a nd power-on passwords if they are set. Refer to the nu[...]

D Specifications Microtower Table D -1 Spec ificatio ns – HP Pro 3015 Micr otower Desktop Dimensions Height Width Depth 15.14 in 7.27 in 16.36 in 385 mm 185 mm 416 mm Approximate Weight 23.5 lb 10.66 kg Temperature Ra nge Operating Nonoperating 50° to 95°F -22° to 140°F 10° to 35°C -30° to 60°C Relative Humidity (nonconde nsing) Operating[...]

Heat Dissipation Maximum For 115V/60Mhz 250W PFC HV ATX: 170.8W or 582.77 BTU/ hr 300W PFC HV ATX: 173.3W or 591.3 BTU/hr 300W NPFC ATX: 174.9W or 596.76 BTU/ hr 300W 85% EFF ATX: 157.8W or 538.41 BTU/ hr 250W PFC HV TF X: 173.9W or 593.35 BTU/ hr 250W PFC TFX: 179.2W or 611.43 BTU/ hr For 115V/60Mhz 250W PFC HV AT X: 170.0W or 580.04 BTU/hr 300W P[...]

Table D -2 Spec ificatio ns – HP Pro 3015 Micr otower Desktop Dimensions Height Width Depth 15.14 in 7.27 in 16.36 in 385 mm 185 mm 416 mm Approximate Weight 23.5 lb 10.66 kg Temperature Ra nge Operating Nonoperating 50° to 95°F -22° to 140°F 10° to 35°C -30° to 60°C Relative Humidity (nonconde nsing) Operating Nonoperating (38.7°C max w[...]

Small Form Factor Table D -3 Spec ificatio ns – HP Pro 3000/3 080 Small Fo rm Fact or Desktop Dimensions Height Width Depth 3.98 in 13.35 in 15.24 in 101 mm 339 mm 387 mm Approximate Weight 14.95 lb 6.81 kg Temperature Ra nge Operating Nonoperating 50° to 95°F -22° to 140°F 10° to 35°C -30° to 60°C Relative Humidity (nonconde nsing) Opera[...]

Power Output 300 W 300 W Rated Input Current (maximum) 1 8A @ 100 VAC 4A @ 200 VAC 1 This system utilizes a passive power factor corrected power su pply. The power factor correction is pre sent in the 230V operating mode only. This allows the system to pass the CE mark requirements for use in the countries of the Europ ean Union. This supply requir[...]

Index Symbols/Numerics 24-pin power pin assignmen ts 136 4-pin power pin assignments 135 A access panel removal and replaceme nt 3 6 SFF removal and replacement 85 access panel, locke d 145 audio connectors 4, 6, 7, 8, 9, 10 audio problems 155 B battery disposal 34 removal and replaceme nt 7 5 SFF removal and replacement 126 beeps, error codes 141 [...]

H hard drive installing 63 proper handling 33 removing 60 SATA characteristics 25 hard drive problems 148 hard drive, SFF removing 113 hardware installation problems 142 headphone co nnector 4, 8 headphone p in assignments 135 heat sink removal and replaceme nt 7 0 heatsink SFF removal and replacement 121 helpful hints 141 hood sensor 82, 132 I ins[...]

rear panel components HP Pro 3000 MT/3 080 MT 6 HP Pro 3000 SFF 9 HP Pro 3010 MT 7 HP Pro 3010 SFF 10 recovery/reset button 4 removal and replaceme nt access panel 36 battery 75 drives 52 fan 69 front b ezel 37 front I/O device 67 heat sink 70 memory 39 power supply 72 power switch 68 processor 71 SFF access panel 85 SFF battery 126 SFF bezel blank[...]