HP (Hewlett-Packard) R12000 XR manual

HP Uninterruptible Power System R12000 XR Models User Guide December 2002 (Second Edition) Part Number 146316-002 HP CONFIDENTIAL Codename: Sierra Part Num ber: 146316-002 Last Saved On: 1/24/03 10:11 AM[...]

© 2002 Hewlett-Packard Development Company, L.P. Hewlett-Packard Company shall not be liable for technica l or editorial errors or omissions contained herein. The information in this document is provi ded “as is” without warranty of any ki nd and is subject to change without notice. The warranties for HP products are set forth in the express l[...]

Contents About This Guide Intended Audience .............................................................................................................. ........................ vii Important Safety Information ................................................................................................... .................. vii Symbols on Equ[...]

Contents Placing the UPS in Operate Mode ................................................................................................ ............. 2-6 Initiating a Self-Test ......................................................................................................... ......................... 2-6 Audible Alarms ....................[...]

Contents Appendix A Regulatory Compliance Notices Regulatory Compliance Serial Numbers ........................................................................................... ....... A-1 Federal Communications Commission Notice ....................................................................................... .. A-1 Class A Equipment .....[...]

About This Guide This guide provides information about o peration, configuration, battery maintenance, and troubleshooting for the UPS. Intended Audience This guide is intended for individuals requiring inform ation about the use of UPSs. No installation or service procedure should be carried out by someone other than a technician with specific exp[...]

About This Guide Rack Stability WARNING: To prevent personal injury or damage to the equi pment, verify that: • The leveling feet are extended to the floor. • The full weight of the r ack rests on the leveling feet. • The stabilizing feet are attached to the ra ck if it is a single-rack installation. • The racks are coupled together if it i[...]

About This Guide Related Documents For additional information on th e topics covered in this guide, refer to the following documents: • HP Uninterruptible Power System R12000 XR Models Installation Instructions • HP UPS R12000 XR Models Extended Runtime Modul e Installation Instructions • HP UPS XR Products Power Cord and Options Reference Gu[...]

About This Guide HP Authoriz ed Reseller For the name of your nearest HP authorized reseller: • In the United States, call 1-800-345-1518. • In Canada, call 1-800-263-5868. • Elsewhere, see the HP website fo r locations and telephone numbers. Reader’s Comments To comment on this guide, send an email to ServerDocumentation@hp.com . x HP Unin[...]

1 Overview This chapter contains a general overview of th e UPS, including an introduction to the model configuration, power management software, ava ilable hardware options, and warranties. Read this chapter to become familiar with the features of the UPS before installing the unit. UPS Features The following features make this UPS versatile and e[...]

Overview Communication Ports The UPS includes two integrated communication po rts that allow for in-band communication. CAUTION: To avoid damage to the equipment, use only communic ations cables with the part number 201092-002 (12-foot serial i nterface cable). One is supplied with y our kit. This UPS/Computer Interface Cable carries powe r and is [...]

Overview Front View The front view of the UPS is shown in Figure 1-1 and Figure 1- 2. 1 2 3 2 1 3 4 3 1 2 Figure 1-1: UPS bezels 1 Supervisory bezel 2 Control bezel 3 Blank bezels Figure 1-2: UPS indicators and control buttons 1 UPS control buttons 2 LED indicators of UPS status 3 LCD status and configuration screen 4 LCD configuration control butt[...]

Overview Rear View The rear view of the UPS is shown in Figure 1-3 and Figure 1-4. 1 2 2 1 1 Terminal block wiring punch-out points 2 Bypass switch 1 2 4 5 3 Figure 1-3: UPS rear view 10 C o m p a q S N M P / S e ri a l P o rt C a rd Figure 1-4: Close-up of the UPS rear view 1 Option slot for future expansion 2 Ground bonding screw 3 REPO port 4 Se[...]

Overview Power Management Software Power management software ensures maximum power reliability of computer systems through comprehensive control of UPSs. Specifically, power management software: IMPORTANT: Not all UPSs are equipped to suppor t the ent ire feature set listed below. • • • • • • • • Manages graceful shutdown of attache[...]

Overview Extended Runtime Modules The UPS supports up to two ERMs (extended r untime modules). Each ERM consists of two battery packs in a 4U chassis. When operati ng at the recommended 80 percent load, one ERM will extend the available UPS runtime by up to 15 minutes. For more information, refer to the HP website at www.hp.com. Power Distribution [...]

Overview HP Uninterruptible Power Sys tem R12000 XR Models User Guide 1-7 HP CONFIDENTIAL Codename: Sierra Part Num ber: 146316-002 Last Saved On: 1/24/03 10:12 AM • • • • Warranties To back up the wide range of features offere d with the UPS, a three-year limited warranty is provided. $25,000 Computer Load Protection G uarantee In addition[...]

2 Operation This chapter contains information on operating the UPS. Topics include using the front panel controls, LCD display, LED indicators, and mode s of operation. Knowledge of these features is helpful when configuring the system and performing more advanced functions on the unit. NOTE: See the instructions included with the UPS kit for insta[...]

Operation Front Panel Indicators The UPS displays information through the following indicators: • • Front panel LCD Front panel LEDs Front Panel LCD The front panel has a two-line LCD display th at guides you through operation, co nfiguration, and monitoring of the UPS. Refer to the secti on, “Changing Conf igura tion Parameters,” in Chapte[...]

Operation Front Panel LEDs The front panel has five LEDs that indicate the status of the UPS. 12345 Item Description Symbol Meaning 1 Utility Solid green  Normal operatio n Rapidly flashing green—Ram p Up mode Slowly flashing green  Standby mode (batteries charg ing) 2 Battery Solid amber  On Battery Flashing amber  Battery test in pr[...]

Operation Modes of Operation The UPS has five modes of operation, in dicated by the LEDs (see Figure 2-3): • • • • • Standby Mode — When utility is present and output is off, the Utility LED (1) flashes slowly. — Power is not available at the UPS output. — The UPS monitors and charges batteries, if required. Operate Mode — The Uti[...]

Operation Turning on the Main Circuit Breaker After a qualified electrician has properly wired the UPS to utility power and has installed all electronics modules, turn on the AC mains at the service panel. All LEDs come on for three seconds as part of the system initialization. Each electronics module turns on in sequence (with approximately 10 sec[...]

Operation Placing the UPS in Operate Mode Press the On button (1) to transf er the system to Operate mode. 1 1 Figure 2-4: UPS On button Initiating a Self-Test NOTE: On initial utility startup, you may receive an Inverter Uncalibrated alarm. Press the On button to start the autocalibration process, which la sts approximately 2 to 4 minutes. Until y[...]

Operation Because a portion of the self-test requires battery power, the self-test will not be initiated if the batteries are less than 90 percent charged. If the UPS detects a problem, the Alarm LED (4) will be solid red (see Figure 2-3), and the UPS sounds an audible alarm. NOTE: Refer to Chapter 5, “Troubleshooting,” for information on what [...]

Operation 2-8 HP Uninterruptible P ower System R12000 XR Models User Guide HP CONFIDENTIAL Codename: Sierra Part Num ber: 146316-002 Last Saved On: 1/24/03 10:14 AM • • • IMPORTANT: Although the Test/Alarm Reset button silences the audibl e alarm, the condition that caused the alarm still exists. Refer to Chapter 5, “Troubleshooting,” for[...]

3 LCD Configuration and Status This chapter contains information on configurin g the UPS. Topics include a description of t he LCD display menu structure, procedures for configuring the UPS, and the details of the various UPS status options. Proper configurati on of the UPS and familiarity with the menu display is important in performing other func[...]

LCD Configuration and Status Matching the Utility Voltage Use configuration parameters to select the UPS voltage range (see Table 3-1). • • • If the utility voltage is within this range, the UPS supplies utility power to the output receptacles. If the utility voltage is outside this range, the UPS supplies battery power to the output receptac[...]

LCD Configuration and Status Module Locations Use the LCD menus to configure either the ma in module or one of the electronics modules. 1 2 3 4 5 Figure 3-2: UPS electronics modules, numbered 1 Main Module MM (includes all four electroni cs modules) 2 Module M1 3 Module M2 4 Module M3 5 Module M4 HP Uninterruptible Power Sys tem R12000 XR Models Us[...]

LCD Configuration and Status Configuring the UPS Using the LCD Menu Use the LCD display to access the menu. The me nu contains information about the status, meters, battery data, and firmware version of the main module or other electronics modules. Use the menu options to set the time or date, conduct an LCD display test, and change the system setu[...]

LCD Configuration and Status Menu Map Status Main Module Module (M) 1 through 4 Status/Alarms Status Alarms Load Power Off System Normal Load Power On On Battery On Bypass Manual Bypass OverLoad Autocalibrating Starting Up Module Failure Unknown Stats xx UPS Supporting Load * Meters Main Module Module (M) 1 through 4 Input Voltage Output Voltage In[...]

LCD Configuration and Status Alarms If an alarm exists, one or more of the following alarms will display on the LCD panel. For a descriptive list of alarm causes, refer to the section, “LCD Alarm Troubleshooting,” in Chapter 5. Table 3-2: Alarms Ambient Over Temperature Inverter Startup Failure Automatic Shutdown Pending Inverter Uncalibrated B[...]

LCD Configuration and Status Displaying the Status or Acti ve Alarms The first option on the Main Menu is Status. Se lect this option and press the Enter button to display the status or active alarms for either the main module or electronics modules M1-M4. Main Menu Status Main Module (MM) Status and Alarms Select Main Module MM to display Status a[...]

LCD Configuration and Status Table 3-3: Main Module Status Options continued LCD Display Explanation Starting Up x Alarms The full UPS or a single electronics mo dule (hot-swap) is ramping up. Module Failure x Alarms At least one electronics module or the Superv isory Board has experienced a critical failure a nd is off-line. Unknown Stats x x Alar[...]

LCD Configuration and Status Displaying the Frequency, Power, and Current Data Select Meters on the Main Menu to view the fre quency, power and current of either the main module or any of the other electronics modules. Main Menu Meters This submenu provides informa tion on virtual meters monitoring the UPS voltages. Scroll up and down through the m[...]

LCD Configuration and Status Displaying the Battery Charge Dat a Select Battery Data on the Main Menu to display the amount of charge on the battery in 10 percent increments. Main Menu Battery Data When the UPS goes into Battery mode, the following LCD displays. Battery Discharge | ❚❚❚ | 1h= ❚ The remaining battery energy is shown, where th[...]

LCD Configuration and Status Displaying the Firmware Version Select Firmware Vers on the Main Menu to di splay firmware versions for UPS c omponents. Press the Enter button to view selections. Table 3-7 lists the firmware version options. The version number is represented by xxx . Main Menu Firmware Vers Table 3-7: Firmware Version Options LCD Disp[...]

LCD Configuration and Status Changing the System Setup Options Select System Setup from the Main Menu to enter the menu for changing system setup options. Main Menu System Setup To change the system setup, you must enter the correct password. Use the Center and Enter buttons to select the six digits for the password [0-9 and A-Z]. NOTE: The passwor[...]

LCD Configuration and Status Choose the baud rate for the selected serial port or option slot. Table 3-9: Baud Rate Setup LCD Display Explanation Baud Rate x Choose the baud rate for the serial p ort or option slot selected above. Here, x is the baud rate and can be equal to 120 0, 2400, 4800, 9600 (default) or 19200. An asterisk (*) indicates the [...]

LCD Configuration and Status 3-14 HP Uninterruptible Power Sys tem R12000 XR Models User Guide HP CONFIDENTIAL Codename: Sierra Part Num ber: 146316-002 Last Saved On: 1/24/03 10:15 AM The Parallel Mode menu options allow you to configure the UPS mode of operation, as described in Table 3-11. Table 3-11: Parallel Mode Choices LCD Display Explanatio[...]

4 Battery Maintenance This chapter contains information for properl y maintaining batteries for the UPS, including battery charging, replacement, dispos al procedures, and warranties. Precautions WARNING: There is a risk of personal in jury from the hazardous energy levels associated with UPS batteries. The maintena nce and replacement of batteries[...]

Battery Maintenance Charging Batteries When connected to utility power, the UPS auto matically charges the batteries. No user intervention is required while the UPS is in use. Refer to the section, “Care and Storage of Batteries,” in this chapter for information on keeping the batteries charged while the UPS is in extended storage. Determining [...]

Battery Maintenance Obtaining New Batteries New batteries may be required within 30 to 60 days wh en the Alarm LED is solid red and the LCD displays either a Battery Needs Service or Battery Test Failed alarm. Obtain spare batteries for the UPS when this occurs. HP supplies spare battery modules for UPS R 12000 XR models. The UPS spare battery kit [...]

Battery Maintenance Removing and Replacing the Battery Module 27 kg 60 lb WARNING: To prevent personal injury, prepare the area and observe all materials-handling procedur es for removing the battery module, which weighs 27 kg (60 lb). To remove the battery module: 1. Remove the front bezel by pulling on both ends. Figure 4-2: Removing the front be[...]

Battery Maintenance Testing the New Battery Module After installing the new battery module, press the Test/Alarm Reset button. Refer to the section, “Initiating a Self-Test,” in Chapter 2 for more information on initiating a self-test. IMPORTANT: The UPS schedules the battery test, but will not execute the test until the batteries are at least [...]

Battery Maintenance 4-6 HP Uninterruptible P ower System R12000 XR Models User Guide HP CONFIDENTIAL Codename: Sierra Part Num ber: 146316-002 Last Saved On: 1/24/03 10:18 AM • • • • Care and Storage of Batteries To maximize the life of batteries: Minimize the amount of time the UPS us es battery power by matching the UPS configuration with[...]

5 Troubleshooting This chapter serves as a troubleshooting guide when problems occur with the UPS. Solutions for main and electronics module alarms are pr ovided, as well as general solutions for UPS problems that occur both during and after startup. LCD Alarm Troubleshooting Table 5-1 lists the possible alarms of the main module or electronics mod[...]

Troubleshooting Table 5-1: Main Module and Elect ronics Modules M1-M4 Active Alarms LCD Display Possible Ca use Suggested Action x Alarms Ambient Over Temperature The UPS triggers an alarm if the ambient temperature inside the detecting electronics module exceeds the preset threshold of 80 ° C (176 ° F). Other than the alarm, no UPS action is cur[...]

Troubleshooting Table 5-1: Main Module and Elect ronics Modules M1-M4 Active Alarms continued LCD Display Possible Ca use Suggested Action x Alarms Battery Not Charged At least one battery string fails to reach float voltage after charging for 24 hours. This could indicate a problem i n one or more battery modules. At least one battery module needs[...]

Troubleshooting Table 5-1: Main Module and Elect ronics Modules M1-M4 Active Alarms continued LCD Display Possible Ca use Suggested Action x Alarms Fuse Failure The UPS detects that one or more of the internal module fuses has failed. Contact Technical Support for assistance. x Alarms Heatsink Over Temperature An electronics module detects a heatsi[...]

Troubleshooting Table 5-1: Main Module and Elect ronics Modules M1-M4 Active Alarms continued LCD Display Possible Ca use Suggested Action x Alarms Internal Communication s Failure The UPS encounters an internal communication problem that is hindering its ability to successfully manage its activities and monitor the current electronics module statu[...]

Troubleshooting Table 5-1: Main Module and Elect ronics Modules M1-M4 Active Alarms continued LCD Display Possible Ca use Suggested Action x Alarms Inverter Startup Failure This alarm is triggered by one of the following events: • The UPS detects that at least one electronics module failed to complete its startup sequence as expected and was most[...]

Troubleshooting Table 5-1: Main Module and Elect ronics Modules M1-M4 Active Alarms continued LCD Display Possible Ca use Suggested Action x Alarms Level 4 Overload – Phase A The UPS detects that the current load has exceeded 120% of the maximum capacity available, which mea ns it is operating in Nonredund ant mode. The UPS will transfer to Bypas[...]

Troubleshooting Table 5-1: Main Module and Elect ronics Modules M1-M4 Active Alarms continued LCD Display Possible Ca use Suggested Action x Alarms On Manual Bypass The UPS has been manually switched into Maintenance Bypass mode. The UPS can no longer protect the load or condition the utility to the load. This is a normal operation. x Alarms Output[...]

Troubleshooting Table 5-1: Main Module and Elect ronics Modules M1-M4 Active Alarms continued LCD Display Possible Ca use Suggested Action x Alarms Rectifier Input Over Current At least one electronics module generates this alarm when it detects an abnormally high input current. The detecting module shuts down to protect itself from damage. The UPS[...]

Troubleshooting Problems During Startup If problems occur when starting the UPS, refer to Table 5-2 for possible causes and suggested actions. Table 5-2: Troubleshooting problems during UPS startup Symptom Possible Cau se Suggested Action UPS will not start. There is no utility power. Unit is hardwired. Contact a qualified electrician to check powe[...]

Troubleshooting Table 5-3: Troubleshooting problems after UPS startup continued Symptom Possible Cau se Suggested Action All LEDs flash on and off together. Autocalibration is in process. Wait for continuous Utility LED. Redundant LED and audi ble alarm frequently turn on and off. Redundancy mode is not available. Reduce output load to allow system[...]

Troubleshooting 5-12 HP Uninterruptible Power Sys tem R12000 XR Models User Guide HP CONFIDENTIAL Codename: Sierra Part Num ber: 146316-002 Last Saved On: 1/24/03 10:20 AM Table 5-3: Troubleshooting problems after UPS startup continued Symptom Possible Cau se Suggested Action UPS frequently switches between utility and battery power. The utility vo[...]

A Regulatory Compliance Notices Regulatory Compliance Serial Numbers For the purpose of regulatory compliance certif ications and identification, your p roduct has been assigned a unique series number. Th e series number can be found on the product nameplate label, along with all required approval markings and information. When requesting complianc[...]

Regulatory Compliance Notic es Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate[...]

Regulatory Compliance Notic es Cables Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain co mpliance with FCC Rules and Regulations. Canadian Notice (Avis Canadien) Class A Equipment This Class A digital apparatus meets all requi rements of the Canadian Interference-Causing Equipm[...]

Regulatory Compliance Notic es Japanese Notice BSMI Notice A-4 HP Uninterrupt ible Power System R12000 X R Models User Guide HP CONFIDENTIAL Codename: Sierra Part Num ber: 146316-002 Last Saved On: 1/24/03 10:22 AM[...]

Regulatory Compliance Notic es HP Uninterruptible Power Sys tem R12000 XR Models User Guide A-5 HP CONFIDENTIAL Codename: Sierra Part Num ber: 146316-002 Last Saved On: 1/24/03 10:22 AM Battery Replacement Notice Your computer is equipped with an internal lith ium battery or battery pack. There is a danger of explosion and risk of personal injury i[...]

B Electrostatic Discharge Preventing Electrostatic Damage A discharge of static electricity from a finge r or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. • • • • • • • • • To prevent electrostatic damage when setting up the system or [...]

C Specifications This appendix provides the physical, input, a nd output specifications for the U PS. Topics include battery descriptions, battery runtime estimates, and environmen tal requirements when operating the UPS. Physical Specifications Table C-1: Physical Specifications Feature Metric U.S. Dimensions Width 44.45 cm 17.50 in Height 44.45 c[...]

Specifications Output Specifications Table C-3: Output Specifications UPS Model Effective VA Nominal Power Rating (W) R12000 XR WW (worldwide) 12000 12000 Characteristics Configuration Setting (VAC) Available Nominal Output Voltage (VAC) Voltage The input voltage range is 200-240 VAC ± 20%. 200, 208, 220, 230 or 240 Source of Power Regulation Outp[...]

Specifications HP Uninterruptible Power Sys tem R12000 XR Models User Guide C-3 HP CONFIDENTIAL Codename: Sierra Part Num ber: 146316-002 Last Saved On: 1/24/03 10:24 AM Battery Specifications Table C-4: Battery Specifications Feature Specification Type Each module contains maintenanc e-free, sealed, valve regulated lead-acid (VRLA) ba tteries with[...]

Index A C alarms cables audible 2 -7 FCC compliance statement A-3 LCD display 3-6 part numb er 1-2 list of 3 -6 care and storage of batteries 4-6 silencing 2- 7 CarePaq services 5-12 cautions, defin ed viii charging the UPS batteries 2-5, 4-2 B commissioning test, for bat teries 4- 5 batteries communications set up choices, defined 3- 12 caring for[...]

Index displayin g H electronics module firmware version 3-11 hardware confi guration electronics modules alarms 3-8 options 3-13 electronics modules status 3-8 setting 3-13 main module al arms 3-7 hardware optio ns 1-5 main module s tatus 3-7 Extended Ru ntime Mo dule (ERM ) 1-5 UPS battery c harge data 3-10 MPDU 40 A WW 1-5 disposing of us ed batt[...]

Index UPS modu les 3-3 R LED display 2-3 rear view, UPS 1-4 LED indicators , modes of operation 2-4 Redundanc y mode 2-4 LEDs 2-3 regulatory comp liance notices BSMI A-4 M cables A-3 Canadian A-3 main module Class A equi pment A-1 alarms 3-7 Class B equipment A-2 status 3-7 device modific ations A-2 main module s tatus options European Unio n A-3 d[...]

Index Index-4 HP Unint erruptible Power System R120 00 XR Models User Guide HP CONFIDENTIAL Codename: Sierra Part Num ber: 146316-002 Last Saved On: 1/24/03 10:46 AM weight vi i symbols on e quipment vii system setup baud rate setup 3-13 communications setup 3-12 entering a pa ssword 3-12 hardware con figuration 3-13 language 3-14 password 3-14 vol[...]