HP (Hewlett-Packard) TC2120 manual

hp server tc2120 Operations and Maintenance Guide November 2002[...]

ii English Notice The infor mation contai ned in this document is subje ct to change wi thout no tice. Hewlett-Packard makes no warranty o f any kind with regard to this material, including, but not limited to, the implied warranties of merch antability and fitness for a particular purpose . Hewlett-Packard shall not be liabl e for error s containe[...]

iii 1 Controls and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Front Pane l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Additional C ontrols and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

iv Replacin g the Proce ssor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Replacin g the Heat S ink and Cool ing Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 4 Accessory Bo ards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Tested PCI B oards . . . . . . .[...]

v 6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Preventiv e Maintena nce Proce dures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Troubleshoo ting Che cklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

vi Replacin g the Proce ssor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Replacin g the Heat S ink and Cool ing Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 4 Accessory Bo ards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Removing Accessory Bo ards . . .[...]

1 This c hapter desc ribes the co ntrols, p orts, and i ndicators on the front and rear of the hp server tc2120. Front Panel The front p anel provides th e controls and i ndicators common ly used when operating the Server. 1 Contro l s and Indicators Figure 1-1. Front Panel Power On/Off/ Sleep Swi tch Power LED Drive Activity LED Flexible Disk Driv[...]

2 Chapter 1 Contro ls and Indicators Table 1-1 provides the front panel power switch and the lower bezel LED ind icator definitions. Table 1-1 . Control Pa nel Switch a nd Indicators Additional Controls and Indicators Storage de vices provide addi tional f ront panel co ntrols and indicato rs. The spec ific controls and i ndicators depend on t he t[...]

3 Chapter 1 Contro ls and Indicators Rear Panel The ports, conn ectors, switches, and other related items at the rear of th e Server are listed below and s hown in Figure 1- 3. • The power con nector accepts a standar d power cable to connect the hp serv er tc2120 with the s i te power source. • The input voltage selector switch is used to adap[...]

4 Chapter 1 Contro ls and Indicators Applying Power to the hp s erver If you choo se to use sleep states in conj unction wi th the hp server tc2120, r efer to “Sleep States (ACPI)” later in this section and your respective NOS. Connecting the Power Cords Setting the Input V o lta g e Remove the warning label covering the power connector, and en[...]

5 Chapter 1 Contro ls and Indicators Powering-Up the Server 1. Turn on power to the monit or connect ed to the hp server. Turning on the mon itor fir st ensures that video output auto- configures properly as the server boots up. For information about connecting th e monitor, see “Connecting Periphe r al Devices” in Chapt er 3‚ Insta lling an [...]

6 Chapter 1 Contro ls and Indicators The Server also may s upport ano ther sleep state with a s lower wake-up time, sometimes refer red to as “hibernate” by various operating syst ems. In this sleep s tate, the Server appears to be off as described earlier, but the system fan an d the front panel po w er LED are also turned of f. The unique fea[...]

7 Unless ot herwise noted , the followi ng features apply to all model s. Some feat ures are factory i nstalled; ot hers are optional. Mini-DIN (PS/2) Con nectors Table 2-1 . Mini-DIN Connector Pinouts for the Mouse and Key board 2 Exter nal Connecto rs Figure 2-1. M ini-DIN Conne ctor (female) fo r the Mouse and Ke yboard Pin Num ber Signal De scr[...]

8 Chapter 2 External Connectors Serial Port Conn ector Table 2-2 . Serial Port Conne ctor (male) Pinouts Figure 2-2. Serial Port Connector Pin Num ber Signal De scription 1 Data carrier detect 2 Receive data 3 T ran smit data 4 Data term ready 5 Signal gr ound 6 Data set ready 7 Requ est t o sen d 8 Clear to send 9 Ri ng in dica tor 5 4 3 2 1 9 8 7[...]

9 Chapter 2 External Connectors Parallel Port Conn ector Table 2-3 . Parallel Port Con nector (female) Pinouts a. All data bits are se nt to a prin ter in an 8 - bit p arallel f ormat. b. The sig n al is act ive low . Figure 2-3. Parallel Por t Connector Pin Number Signal Description Pin Numb er Signal Desc ript ion 1S t r o b e 5 1 0 Acknowle dge [...]

10 Chapter 2 External Connectors USB Connector Table 2-4 . Universal Serial B us Conn ector Pinouts S tandard LAN Conn ector Table 2-5 . LAN Connector Pin outs Figure 2-4. USB Co nnector Pin Num ber Signal De scription 1V B U S 2D + 3D - 4 GND NOTE Use of the USB port is s upported for prin ters, scan ners, and external modems . Figure 2-5. LAN C o[...]

11 Chapter 2 External Connectors S t andard V ideo Co nnector The bui lt-in vid eo uses the stand ard 15-pin analog d isplay pinout config uration. The pinouts for your monitor may be different t h an thos e shown. R efer to t he manual provi ded wit h your mon i tor fo r pinout in formation. Table 2-6 . Standard Video Connecto r Pinouts Figure 2-6[...]

12 Opening an d Closing th e hp server This section describes how to remove and replace the left side cover and the upper fron t bezel of the hp serv er tc2120. The left side co ver must be rem oved to access the intern al components and mass storage devices; the upper front bezel must be remov ed t o access the mass storage devices in the front dr[...]

13 Chapter 3 Instal ling and Configurin g 2. Pull outward on the latch, grasp the edges o f the cover and lift the cover upward to remove it. See Figure 3-1 . 3. Place the left side cover in a safe place for re-installation later. Replacing the Left S i de Cover To replace the left si de cover, follow th es e steps: 1. If you h ave been installing [...]

14 Chapter 3 Instal ling and Configurin g 4. Lift the latch to engage the lock and completely close th e side cover. The side cover should snap into p lace when securely clos ed. 5. Lock the co ver using the key provid ed, if required. Reconnect all the power and telecommunication cables . Removing the Upp er Bezel The upper front bezel must be rem[...]

15 Chapter 3 Instal ling and Configurin g 5. Swing the upper bezel completely open and remove it from the fr ont of the serv er. Replacing the Upper Bezel 1. Hold the upper bezel next to the chas sis, and align the h i nge teeth, both upp er and lower, as shown in the following il lustration. The hinge teeth can on ly fit together within the space [...]

16 Chapter 3 Instal ling and Configurin g The release tabs s hould snap into place. Mass St orage This section describes how to install the intern al mass storage devices, including the in ternal hard disk drives (IDE or SCSI) and th e optional tape backup (DAT) drive. The hp s erver tc212 0 comes standard with one flexible disk drive, one IDE CD-R[...]

17 Chapter 3 Instal ling and Configurin g Please refer to the appro priate topics listed in this section according to your s erver configu ration (IDE or SCSI). Mass S torage Guidelines • General Guidelines o Use care when unpacki ng and handling t he hard di sk drives. The hard disk drives are very susceptible to mechanical s hock and can be eas[...]

18 Chapter 3 Instal ling and Configurin g The bundl ed IDE CD -ROM and ha rd disk drive were pu t on separate IDE conne ctors to improve performanc e. • SCSI Devices o Use only low voltage differential (LVD) SCSI devices. o Do not use high voltage differential (HVD) SCSI devices in the server or dam age to the controller and other de vices may oc[...]

19 Chapter 3 Instal ling and Configurin g Mass S torage Devices This section pro vides the configuration of the IDE and SCSI mass st orage devices in the hp se rver tc2120. IDE Model Controller Configura tion The embedded IDE controller is available for both models (IDE o r SCSI) of the hp server. Th e embedded IDE contro ller is an Ul tra ATA 33/ [...]

20 Chapter 3 Instal ling and Configurin g Mass Stor age Devi ces Table 3-1 lists the n umber and types of mass sto rage devices that may be ad ded to the hp server. * The second ary ID E (IDE-2 ) cable is co nnec ted to the fa ctory-in stalled CD-RO M drive. Th e primar y IDE conn ector ( IDE-1) is a vai lable on the SCS I model. ** A 50-to-68-p in[...]

21 Chapter 3 Instal ling and Configurin g 5. Remove the hard disk driv e from its protectiv e bag and check, or set the foll owing item s: a. Check for bent pins on any of the connectors an d carefully straighten any ben t pins. b. If mounting a SC SI hard drive, ensure it is not terminated and set th e SCSI ID jumper for address = ID 1. Refer to t[...]

22 Chapter 3 Instal ling and Configurin g 7. Slide the drive into the lower cage opening with the data and power connectors facing ou t of the drive cage. See Figure 3-8 . 8. Attach the data connecto rs to the drives. Assumi ng that you wan t to boot fr om the original hard drive, attach the end connect or (marke d DRIVE 0) to this drive and the ot[...]

23 Chapter 3 Instal ling and Configurin g Refer to the documentation provided with the hard drive. 6. Install th e hard disk drive as desc ribed belo w : a. Place the hard disk drive into the tray and use the scr ews provided to secure it to the tr ay from the bottom. b. Insert the h ard disk drive ass embly into the fo urth shelf. See Figure 3-9 .[...]

24 Chapter 3 Instal ling and Configurin g Inst alling an Optional CD-ROM or DVD Drive You may install an optional IDE CD-ROM or DVD drive in the third drive tray. The secondary IDE cable, which is connected to th e IDE C D-ROM in the second drive tr ay, has an available connector that may be used for an IDE de vice in either the third o r fourth tr[...]

25 Chapter 3 Instal ling and Configurin g Inst alling an Optional Bac k up T ape Drive The optio nal HP SureSt ore DAT 24i b ackup tape drive is a s ingle-ended device and may slow down the di sk access time for the Ultra-1 60 SCSI drives. A second SCSI controller boar d may be required to separately control the backup tap e drive. 1. If the serv e[...]

26 Chapter 3 Instal ling and Configurin g a. Place it into the tray and us e the screws provided to secure it to the tray . See Figure 3-11 . The optional HP S ureStore DAT 24i backup tap e drive is a sin gle-ended drive and norm ally comes with the 5¼ inch mou n ting brackets installed on the tape drive. If the brackets are not pre-installed, fol[...]

27 Chapter 3 Instal ling and Configurin g Memory Modules The ma in memory for the hp server tc2120 is im plemented using four memor y slots on the system board and it suppor ts up to 4 GB (1 GB x 4) of memo ry. The server onl y supports HP 184-pin, PC2 100 (266 MHz), 3.3V, buffered, ECC DDR DIMMs and ships with at least one 128 MB DIMM installed. T[...]

28 Chapter 3 Instal ling and Configurin g Memory I nst allation Guidelines The hp se rver tc212 0 uses PC2100 (266 MHz) buffered ECC DDR DIMMs, which are electrically different from t h e EDO and P C100 SDRAM m emory modules us ed in prev ious hp s erver models. • DIMMs si zes suppor ted are 128 MB, 256 MB, 512 MB, or 1 GB i n any comb i nation. [...]

29 Chapter 3 Instal ling and Configurin g 6. Remove t h e new DIMM fr om its container, h andling the module by its edg es. Use only HP PC2100 (266 MHz) buffered ECC DDR DIMMs. Figure 3-12. DIMM Locations on System Board CAUTION The DIMM should be left in the anti-static container or placed on an anti-static surface, until you are ready to install [...]

30 Chapter 3 Instal ling and Configurin g 7. Spread the two retaining latches o n the slot and align the notches on the DIMM with the keys on the slot. See Figu re 3-13 . 8. Holding the DIMM at 90 degrees to the system board, press the DIMM fully into the slot until the retaining latches close. See Figure 3-13 . If the latches do not close, the DIM[...]

31 Chapter 3 Instal ling and Configurin g Removing DIMMs You may need to remove a DIMM mo dule to downsize your memory co nfiguration or t o replace a defec t ive DIMM. 1. If the serv er is already inst alled and working, p ower down the server. Refer to Chapter 1‚ Cont rols and Indi cators . 2. Disconnect the power cab les and all external cable[...]

32 Chapter 3 Instal ling and Configurin g 3. Remove the left side cover. 4. Lay the s erver on its si de (componen ts showing). 5. Disconnect the h eat sink cool ing fan po wer cable from the co nnector on the system board. 6. Open the heat s ink releas e latches b y pressing down on the latches an d unhooking them from the h eat sink bracket. Then[...]

33 Chapter 3 Instal ling and Configurin g 3. Grasp the proces s or by its edges and lift it out of the processor socket. 4. Place the processor on a static-dissipating work surface or into an anti-static bag. Replacing the P rocessor 1. Locate the pin-1 marker on the processor before installing the processor. 2. Open the ZIF lever to allow access t[...]

34 Chapter 3 Instal ling and Configurin g You should h ear the ZIF lever click when it closes pro perly. Replacing the Heat Sink and Cooling Fan Once the processor is ins talled, the heat sink-cooling fan must be ins t alled on top of the processor. The th ermal patch o n the bottom of the heat sink prov ides thermal bonding between the heat sink a[...]

35 Chapter 3 Instal ling and Configurin g 3. Connect the heat sin k cooling fan p o wer cable to the f an connector on the system bo ard. 4. Replace the left sid e cover. 5. Replace the external cables and power cord. 6. Power on the server as des cribed in Ch apter 1‚ Cont rols a nd Indi cators . The BIOS automatically recognizes the new process[...]

36 Chapter 3 Instal ling and Configurin g T ested P CI Boar ds For a list of tested PCI boards, check for compatibility in the Hardware Tested Products list for the hp server tc2120 un der the Technical Support topic for t he specific NOS used in the server at HP’s web site at: http://www.hp.com/ T ools Required These tools may be needed for prep[...]

37 Chapter 3 Instal ling and Configurin g By default the ser v er searches f or boot devices in th e following order de pending on the se rver model: Defa ul t Boo t Ord er : 1. CD-ROM d rive 2. Flexib l e disk drive 3. IDE hard drive (if present) 4. SCSI hard driv e in any PCI slot (if presen t) 5. Other bo otable devices in any PCI s lot) Inst al[...]

38 Chapter 3 Instal ling and Configurin g 7. Remove t h e slot co ver latch: a. L i ft up on tab of slot cover latch . b. Raise t he slot cover lat ch up from t he slo t covers. c. Remov e it from the chassis and keep i t for reasse mbly. See Figu re 3-20 and Figu re 3-21 . You may need to lift the slot cover latch out of its retainer before liftin[...]

39 Chapter 3 Instal ling and Configurin g 8. Move the top o f the desired slot cover a way from the chas s is and then l ift it up a nd out of the chassis. See Figu re 3-21 . Figure 3-20 . Removing the Slot Cover Latc h Figure 3- 21. Removing the Slot Cover NOTE Ensure that y ou save the slot covers for us e later to prevent EMI interference. Slot [...]

40 Chapter 3 Instal ling and Configurin g 9. Align the card carefully, slide it into po sition, and press it firmly into the slot. See Figu re 3 -22 . 10. Replace the slot cover latch to secure the accessory board in the reverse ord er shown in Fi gure 3-20 . The slot cov er latch should snap in p l ace. Figure 3-22. Inserting an Accessory Boar d N[...]

41 Chapter 3 Instal ling and Configurin g 11. Once the accessory board is installed, you may need to ins tall software drivers . The drivers for the new bo ard are either part of your existing system software or included on a flexible diskette or CD-ROM prov i ded with the accessory board . Removing Ac cessory Bo ards Apply the same steps as the in[...]

42 Chapter 3 Instal ling and Configurin g Monitor , Keyboard, Mouse, and LAN 1. Place the monitor, k eyboard, and mouse near th e hp server and connect th ese devices to the s erver using th e connections provided on the rear of the chassis. See Figure 3- 24 . The connector s are color-cod ed for easy matching. 2. If a LAN cable is provided, y ou m[...]

43 Chapter 3 Instal ling and Configurin g Uninterrupt able Power Supply (UPS) If you do not use a UPS with the server, y ou may experience an arching effect when you plug in the power cord to the AC power so urce. This is normal, due to the high inrush cu rrent of the power s upply. 1. Place the UPS (Uninterruptable Power Sup ply) near the hp serve[...]

44 Chapter 3 Instal ling and Configurin g hp 2120 St artu p CD-ROM The hp tc21 20 Star tup CD-ROM provides you wit h the latest NO S driver s, Diagnos tics for Wind ows, BIOS Flash Utility, and a utility for creating diskettes. • Run the hp Startup CD-R OM on any Windows PC with an HTML browser to obtain the required NOS drivers and the BIOS Flas[...]

45 Chapter 3 Instal ling and Configurin g Document at ion The hp s erver tc212 0 comes with the following docume ntati on prov ided on the Startup CD-ROM : • hp ser ver tc2120 Operations and Mai ntenanc e Guide • hp server tc2120 Regulatory Guide • Ultr a3 SCSI H BA Insta llation a nd Configurat ion Guide BIOS Setup Utility Use the BIOS Setup[...]

46 Chapter 3 Instal ling and Configurin g o Secondary Master – Sets the IDE device to serve as the secondary mas ter. o Secondary Slave – Sets the IDE device to serve as the seco ndary slave. o Key Features – Sets the NumLock key on or off when server i s powered-on, and sets the repeat rate for keybo ard keys. o Supervisor Password – Th e [...]

47 Chapter 3 Instal ling and Configurin g o Power U p Contro l – Sets options control ling how the serv er is powere d on. “AC PWR Lo ss Rest art” restarts the server af t er an AC power loss. “Onboard LAN Power Up” enables server power on through the LAN; “Power Up o n PCI Card” enables power on through onboard network or PCI modem; [...]

48 Chapter 3 Instal ling and Configurin g • The Esc key is the exit k ey. If you press the Esc key o n one of the top-level screen s, the Exit menu appears . If you p r ess Esc on a s ubmenu, the previo us screen app ears. When you are maki ng selections fr om a pop- up menu, use the Esc key to close th e pop-up without maki ng a sel ection. Chan[...]

49 Chapter 3 Instal ling and Configurin g 3. Select Super visor Password or User Password. 4. Enter the password in the fiel ds provid ed. 5. If you wan t to require a passwor d to boot the server, select Power-on P assword and then select Enab le. 6. Press Esc or select Exit Men u , then select Exit & Save C hanges to save y our changes and ex[...]

50 Chapter 3 Instal ling and Configurin g <<<Press <Ctrl A> for SCSISelect  Utility!>>> 2. Press Ctrl + A to enter the utility. The SCSISelect Utility appears on screen. 3. Use the arrow k eys to move the curs or, press Enter to select an o p tion, or pres s Esc to exit. 4. To change SCSI contro ll er settings, select “[...]

51 Chapter 3 Instal ling and Configurin g System Board Jum per/Dip Switch Set tings You need to ch ange dip switch se ttings to clear the CMOS or pas s words, perfor m a hardware flash or BIOS recovery, or when you upg rade from a 400 MHz to 533 MH z processo r. The FS B jumper sw itch mus t also be moved wh en you u pgrade to a higher speed proces[...]

52 Chapter 3 Instal ling and Configurin g Changing Jumper/Dip Sw itch Settings after Proc essor Upgrade When you upgrade from a 400 MHz processor to a 533 MHz process or, after install ing the new pro cessor you must chang e a dip switch setting and move the jumper s witch posi tion (see Figur e 3-28 ). 1. Remove the old processor (400 MHz) and rep[...]

53 Chapter 3 Instal ling and Configurin g W a ke On LA N (WOL) Support The hp s erver tc212 0 fully supports Wake On LAN (W OL). The WOL feature allo ws you to remotely po wer on the hp server when it is in sleep mode by sending it a wake-up packet. You can remotely uplo ad data to the server or do wnload data from it, and perfo rm system maintenan[...]

54 When the s erver boot s, a series of tests are di splayed on the screen. The number of tests displayed depends on the configur ation of the serv er. The following are the types of errors you mig ht get with the hp s erver. • Built-in diagnostic error messages. • BIOS and other error messages. These are errors detected by the system BIOS outs[...]

55 Chapter 4 Diagnostics POST Error Mes sages If you g et a POST text error message in r everse video, details of the er ror are provid ed on the screen. Recommendati o ns for t roubl eshooting are sometimes display ed along with th e error mess age or by pres sing Enter. Table 4-1 describes typical POST text errors an d the corrective action you m[...]

56 Chapter 4 Diagnostics CMOS checksum error - Default loaded • If this message displays after you have intent ionally cleared the CMOS, it is simply a warn ing message to inform you t hat the CMOS has been lo aded to default values. No action is required. • If this message ap pears when the serv er is powered up after being off for a p eriod o[...]

57 Chapter 4 Diagnostics Clearing the CMOS and Passwords You may need to c l ear the BIOS configu ration (CMOS) if the configuration h as been corrup ted, or if incorrect settings made in the Setup Utility have caused error messages to be unreadable. 1. Power dow n the se rver. Refer to Chapter 1‚ Cont rols and Indi cators for instructions. 2. Di[...]

58 Chapter 4 Diagnostics hp server Diagnostics for Windows Utility The purpo s e of ha rdware diagn ostic software is to provide tools for checking hardware pro blems. By design, diagnostic software executes simple tests of each hardwar e component. Us ually such tests confirm that hardware is not the s ource of s erver problems , allowing you to f[...]

59 Chapter 4 Diagnostics Diagnostics for W indows Features Diagnos tics f or Windows i s a set of diagno stic tes ts, including te sts for s y stem and processor components, memory and storage elements , ports, and inp ut/output devices. The Diag nostics for Windows is supplied on th e hp tc21 20 Startup C D-ROM . To install Diagnostics for Windows[...]

60 This chapter describes the POST erro r and beep cod es that may occur during the boot process o r normal operation of the hp server tc2120. Power-On Self T est (POST) Error Mess ages A POST err or message displa ys if an er ror condition oc curs during the bo ot process of the hp server tc2120 , provi ding the vid eo display and su pporting circ[...]

61 Chapter 5 Error Messages Beep Codes If the POST routines cannot display messages when an error occurs before the video display is initialized, the hp server emits a buzzing soun d followed by a series of beeps . If you get a blank screen on boot, but h ear beeps, count the beeps and refer t o the table below to interpre t their meaning. If you m[...]

62 If you ar e having problems installing you r hp server tc2120, ther e are a number o f tools available for troubleshooting, includi ng the information provided in this chapter. • HP’s web site at http:www .hp.com to access the most comprehen sive support material: o Latest s upport n ews – Prod uct and support i nformation on hp ser vers[...]

63 Chapter 6 Troubles hootin g Preventive Maint enance Procedures Refer to the f ollowing table for preventive maintenance procedur es used fo r the hp server tc2120. Be sure to turn off p ower to the server when cleaning it. HP recommends the per iodic cleaning of tape heads, cap stans, and guides on HP tape dr ive units and tho se product s using[...]

64 Chapter 6 Troubles hootin g 4. If the se rver is plu gged into a s witched multiple-ou t let box, en sure the sw itch on the ou t let box i s turned on . 5. Plug a different electrical d evice (such as a pr i nter) into the power o u tlet, and turn on the device to verify the outlet has power. 6. Verify that the voltage switch is set correctly: [...]

65 Chapter 6 Troubles hootin g c. I f the server st ill does not work, go to Step 3. 3. If the server s ti ll does not work, turn off the monitor, the s erver, and all extern al devices, and check the int erna l ha rdw are , as follo ws: a. Un plug the power cord an d all teleph one cables. b. Remove the s erver’s left side cover. c. Verify all a[...]

66 Chapter 6 Troubles hootin g 3. Locate and download the latest hp server tc2120 BIOS to th is diskette from HP’s web site at: http://www.hp.com/ This downloaded BIOS on the disk ette becomes the BIOS update d iskette. 4. Boot the server with the BIOS update disk ette in the flexible disk drive. This action will automatically flash the BIOS from[...]

67 Chapter 6 Troubles hootin g Resetting a Lo st Password If you h ave forgotten the U ser pass word, the Supervisor can reset it for you. How ever, if t he Superv isor password has been lost or forgotten you can on l y reset it by clearing the CMOS memory and all of the settings in the (BIOS) Setup Utility. For instructio ns, refer to “Cleari ng[...]

68 Chapter 6 Troubles hootin g Power Problems Symptom: • A fan i s not working. Action: 1. Review t he Troubl eshootin g Checklist before yo u continue. 2. Verify all cable conn ections: o AC power cord from AC source outlet to server. o DC power supply cable t o system boar d. o DC power supply cables to all mass storage devices, including t he [...]

69 Chapter 6 Troubles hootin g If you sho u ld find bent pin s, slowly but carefully straighten each pin. If necessary , replace the cable. 6. Turn on the server and wait a full 2 minutes. 7. Verify the monitor starts displaying normally. 8. If the problem persists, check if the monitor is functioning: a. T urn off the mo nitor and the server. b. D[...]

70 Chapter 6 Troubles hootin g 1. Review t he Troubl eshootin g Checklist before you co ntinue. 2. If the server fr equently loses the time and date, replace th e battery. The battery is attached to the system boar d. 3. Set the new date and time, and reset the configuration parameters using the Setup Utility, if necessary. To start the (BIOS) Setu[...]

71 Chapter 6 Troubles hootin g Refer to the p eripheral’s manual. 7. Check the cab l e for cont inuity, o r try a known good cable. 8. If the prin t er’s parallel d ata cable (where applicable) was plugged in after the server was already p owered on, power off t he server and then power it o n again. 9. Examine the printer for a paper jam. 10. [...]

72 Chapter 6 Troubles hootin g 9. Try u sing a US B keybo ard. 10. If the prob lem persists, replace the system board. 11. Once a sus pect part has been found, verify that it is the p roblem by reinstallin g the part and duplicati ng the error. Symptom: • The mouse does not work or is intermittent. Action: The hp server automatically detects a mo[...]

73 Chapter 6 Troubles hootin g 7. If the cables are securely attached, and the drive still does not work, replace the cables with known good cables, one at a ti me. 8. If the problem pe rsists, and/or there is an error co de, replace the faulty part (the driv e, the s ystem board, etc .) 9. If the problem per s ists, check f or environmental proble[...]

74 Chapter 6 Troubles hootin g 2. In addition, check th e follow ing: o Verify correct dr ivers are installed. o Verify there is a CD-ROM disk in the CD-ROM drive. o Verify all internal driv e cables are securely attached and functional. 3. Try inst alling a known good CD-R OM disk . 4. Verify that the Local Bus IDE Adapter item is correctly co nfi[...]

75 Chapter 6 Troubles hootin g 3. Reboot the server and run the (BIOS) Setup Utility (press F10 during the boot process). 4. Select the B oot menu and t he Boot Device Prio rity submenu. Make sure t hat the SCSI hard drive is not disa bled. 5. Determine what the boot order is for this server model. See “M ass S torag e” in Chapter 3‚ Instal l[...]

76 Chapter 6 Troubles hootin g 4. Run the Diagnost ics for Windows utility and: a. Verify the IDE IDs and any relevant switch settings are correct. b. Verify the problem is the IDE bus, by looking for specific information. 5. If an accessory board was added recently, check for a resource conflict between the new board and an existing accessory boar[...]

77 Chapter 6 Troubles hootin g Memory Problems The memory modules used fo r this server are P C2100 DDR 266 MH z ECC D IMMs. Action: 1. Review t he Troubl eshootin g Checklist before yo u continue. 2. If memory problems are be ing experienced, p ower the server off and on. This performs a “co ld” restart, rather than a “warm ” restart (as i[...]

78 Chapter 6 Troubles hootin g Network Interface Card ( Inst alled) Prob lems See the appropr iat e Network Interface Card documentation. Symptom: • The NIC adapter cannot connect to the networ k. Action: 1. Ensure t h e cabli ng is ins talled p roperly. 2. If you’r e directly connectin g two server s (with no hub or ot her de vice), use a “c[...]

79 Chapter 6 Troubles hootin g 2. Power down the s erver and dis connect the power co rd from the AC power source. 3. Remove the s erver’s left s ide cover. 4. Si mpl ify th e hp se rver co nfigur ati on to t he m ini mum re qui red: The minimum conf iguration would include a monitor, o n e flexible disk drive, one CD-R OM drive, one hard disk dr[...]

80 This chapter des cribes the removal and replacement proced ures for the user serviceable components in the hp serv er tc2120. Safety Information Follo w th e pro ced ures list ed below to ens ure s afe hand lin g of c ompo ne nts an d t o pre vent ha rm t o bot h you an d the server: • Use an anti-static wrist str ap and a grou nding mat, such[...]

81 Chapter 7 Replaci ng Parts Mass Storage Devices Removing the Flex ible Disk Drive 1. If the serv er is operating, power down the s erver, and if necessary, back up mass storage devices. Refer to Chapter 1‚ Cont rols and Indi cators for instructions. 2. Disconnect the power co rd and any external cables connected to the server. If necessary, la[...]

82 Chapter 7 Replaci ng Parts c. Remov e the two screws from the side of t he FDD assembly. d. Remove the flexible disk drive from the tray. 7. Place the flexible disk drive i n an anti-static bag. Replacing the Flexibl e Disk Drive 1. If not already mounted, inse rt the new drive in the tr ay (pin side first), and th en replace the side s crews. 2[...]

83 Chapter 7 Replaci ng Parts 3. Remove the left side cover. Refer to “Opening and Closing the hp server” in Ch apter 3 . 4. Remove the u pper bezel. Refer to “Opening and Closing the hp server” in Ch apter 3 . 5. At the rear of the C D-ROM, careful ly disconnect the p ower and data cables . 6. Rem ove the CD- ROM: Press in on bo th release[...]

84 Chapter 7 Replaci ng Parts 6. At the rear of the C D-ROM, careful ly connect the power and data cables. The IDE CD-ROM uses o ne connector on the cable fro m the IDE-2 connecto r, leaving one connector for an optional third hard drive in shelf 4 or an optional IDE device in shelf 3. 7. Replace the upp er bezel. 8. Replace the left sid e cover. 9[...]

85 Chapter 7 Replaci ng Parts Replacing a B ackup T ape Drive This procedure is us ed to replace the optional HP back up tape drive moun ted in the third shelf. In SCSI models , the optional HP backup tape drive may slow down access time for the Ultra-160 SCSI hard drives. If this is the case, HP recommends adding another single channel SCSI contro[...]

86 Chapter 7 Replaci ng Parts 6. Place the HDD in an anti-static bag. Replacing a Hard Disk Drive (T ra y Mounted ) Follow these steps to replace the third hard disk drive (HDD) mounted in the fourth shelf. The second and third drive trays are identical, b ut the forth drive tray is r eserved for a hard d rive (IDE or SCSI). Th e fourth drive tray [...]

87 Chapter 7 Replaci ng Parts 6. Replace the upp er bezel. 7. Replace the left sid e cover. 8. Replace the external cables and power cord. 9. Power on the server as des cribed in Ch apter 1‚ Cont rols a nd Indi cators . Removing a Hard Disk Drive (Driv e Cage Mounted) The replacement o f the mass storag e cage mounted drives is the same for IDE o[...]

88 Chapter 7 Replaci ng Parts 6. Slide the drive out of the drive cage. 7. Remove t he four scr ews to remove the rai ls from th e drive. 8. Place the removed d r ive in an anti- static bag for protection. Replacing a Hard Disk Drive (Drive Cage Mounted) 1. Set the jumper on the back of the drive to “CS” (Cable Select). Refer to the hard disk d[...]

89 Chapter 7 Replaci ng Parts 3. Slide the HDD into the driv e cage opening. 4. Connect the power and d ata cables to the disk drive. For the IDE mod el , use the two connectors on the primary cable (I DE-1) to connect the IDE drives. The secondary cable (IDE-2) is intended for the IDE CD-R OM and an optional I D E device (shelf 3) or third driv e [...]

90 Chapter 7 Replaci ng Parts 4. Lay the s erver on its si de (componen ts showing). 5. Select the desired DIMM and open the retaining latches completely. This forces the DIMM up in the slot an d makes it easier to remove. 6. Lift the DIMM co mpletely away from the sl ot. 7. Place the DIMM in its anti-static container. 8. Repeat St eps 5-7 fo r as [...]

91 Chapter 7 Replaci ng Parts 4. Align the notches on the DIMM with the keys on the slot. 5. Holding the DIMM at 90 degrees to the system board, press the DIMM fully into the slot until the retaining latches close. If the latches do not close, the DIMM is not inserted correctly. 6. Repeat Steps 1-5, to install all of the remaining DIMMs for your me[...]

92 Chapter 7 Replaci ng Parts Removing the Heat Sink and Cooling Fan 1. If the server is op erating, power down the server. Refer to Chapter 1‚ Cont rols and Indi cators for instructions. 2. Disconnect the power co rd and any external cables connected to the server. If necessary, label each one to expedite re-asse mbly. 3. Remove the left side co[...]

93 Chapter 7 Replaci ng Parts 2. Open the ZIF lever completely to allow removal of the processor. 3. Grasp the proces s or by its edges and lift it out of the processor socket. 4. Place the processor on a static-dissipating work surface or into an anti-static bag. Replacing the P rocessor 1. Locate the pin-1 marker on the processor before installin[...]

94 Chapter 7 Replaci ng Parts 4. Insert the proces sor into the socket and cl ose the ZIF lever to fully seat the proces sor. You should h ear the ZIF lever click when it closes pro perly. 5. Change the jumper and dip swi tch settings. Refer to “Chang ing Jumper/Dip Switch Sett ings after Processor Upgrade” in Chapter 3 . Replacing the Heat Sin[...]

95 Chapter 7 Replaci ng Parts 5. Connect the cooling fan power cable to the fan connector o n the system board. 6. Replace the left sid e cover. 7. Replace the external cables and power cord. 8. Power on the server as des cribed in Ch apter 1‚ Cont rols a nd Indi cators . You may have to reboot the server so the BIOS will recognize the new proces[...]

96 Chapter 7 Replaci ng Parts Removing Ac cessory Bo ards To remove an accessory board, ref er to the following procedure: 1. If the serv er is operating, power off the server. Refer to Chapter 1‚ Cont rols and Indi cators for instructions. 2. Disconnect the power co rd and any external cables connected to the server. If necessary, label each one[...]

97 Chapter 7 Replaci ng Parts You may need to lift the slot cover latch out of its retainer before lifting it out of the chassis. 7. Lift the acces sory board up and away from th e s lot. 8. Place the accessory bo ard and any cab les in an anti-static container. Replacing Acces s ory Boards 1. Read the documentation included with the accessory boar[...]

98 Chapter 7 Replaci ng Parts 6. Ensure the accessor y board is seated properly in t he PCI slot. 7. Replace the slot cover latch to ensure the accessory bo ard is held in place. 8. Replace the left sid e cover. 9. Replace the external cables and power cord. 10. Power on the server as des cribed in Chapter 1‚ Controls a nd Indi cators . Figure 7 [...]

99 Chapter 7 Replaci ng Parts Once the accessory board is installed, you may need to ins tall or update software drivers. Th e drivers for the new board are either part of your existing server s oftware or pr ovided on a flex ible diskette (or CD- ROM) included with the accessory board. Pow er Su ppl y Removing the Power Supply 1. If the server is [...]

100 Chapter 7 Replaci ng Parts c. Sl ide the pow er suppl y out of the chassi s while you sup port it wi th you r hands. Replacing the P ower Supply 1. Insert the new power s upply and replace the screw securing it on the insi de of the chassis. 2. Replace the remainin g screws securing the power supp ly. 3. Reconnect all internal power supply conn[...]

101 Chapter 7 Replaci ng Parts 3. Remove the co ver. 4. Lay the serv er on its side (comp onents showing) for better acces s to the battery, especially w hen it is released from the s ocket. 5. If necessary, remove any accessory boards or SCSI cables that pr event access to the battery s ocket. 6. Insert a small flat-blade screwdriver or similar to[...]

102 Chapter 7 Replaci ng Parts Chassis Fan Removing the Chassis Fan The chassis f an is mounted at the rear of the chassis. Follow these instructions to remove the chassis fan: 1. If the serv er is operating, power off the server. Refer to Chapter 1‚ Cont rols and Indi cators for instructions. 2. Disconnect the power co rd and any external cables[...]

103 Chapter 7 Replaci ng Parts 8. Lift the fan out and away from the chassis. Replac ing the Chas sis Fan 1. Remove the r eplacement chassis fan from the s h ipping container. 2. With the power co nnector oriented towa rd the rear of the chassis and the system board, guide the chassis fan into the ch as sis fan opening . 3. Attach the chassis fan b[...]

104 Chapter 7 Replaci ng Parts System Board Removing the System Board 1. If the server is op erating, power down the server. Refer to Chapter 1‚ Cont rols and Indi cators for instructions. 2. Disconnect the p ower cord and any ex t ernal cables. If necessary, label each one to expedite re-asse mbly. 3. Remove the left side cover. 4. Lay the s erv[...]

105 Chapter 7 Replaci ng Parts Replac ing the Syst em Board 1. Remove the r eplacement system board and any cables from the anti-static shipp ing container. 2. Place the system board on an anti-static pad and set all jumper connections as recorded d uring the system boar d rem oval . 3. Insert the new sy stem board, lining up the rear con n ectors [...]

106 Exploded View – Covers and Bezels 8 Part s Identification Figure 8 -1. Cover s and B ezels 1 2 3 4 5 6 7 8[...]

107 Chapter 8 Parts Identifi cation Exploded View – Mass S torage Devices Figure 8-2 . Mass Sto rage Devic es 9 10 11 12 13 14 15 16 17 20 19 18[...]

108 Chapter 8 Parts Identifi cation Exploded View – Chassis Fan, Power Supply , and System Board Figure 8-3 . Chassis Fan, Power Supply, and Sy stem Board 21 26 25 24 23 22[...]

109 Chapter 8 Parts Identifi cation Exploded View – System Board Co mponents Figure 8 -4. Syst em Board Components 32 31 27 29 28[...]

110 Chapter 8 Parts Identifi cation Replaceable Part s List The items in this list and the corresponding item numbers in the respecti ve Exploded Views apply to both models of the hp server, excep t where noted. NOTE The par t numbers listed below were availa ble at the time of publicat ion. Part numbers m ay change after publicatio n. Order parts [...]

111 Chapter 8 Parts Identifi cation * This part is no t on an ex ploded vi ew **This Part Num ber is r evised w ith each new release 19c Har d Disk D rive 36 GB , 10K RPM (SCSI model ) 177987- 001 20 Drive Cage and R ail s 311 1 76- 001 21 I/O P anel, Rear Not available 22/30 System B oard 31 1 185-001 23 Slot Cover 31 1 184-001 24 Slot Cover Latch[...]

112 Chapter 8 Parts Identifi cation Cables and P art Numbers Keyboards Powe r Co rds Descrip tion Sp are Part Number Countr y Kit ( Document ation, Powe r Cor ds) 31 1733-001 IDE Cable kit (Floppy , CD-ROM, HDD) 31 1 174-001 Internal SCSI Cab le w/five connectors an d termination at end of cable SCSI LED Cable Language Spare Part Num ber Language S[...]

113 This a ppendix prov i des the op erating conditions (environmental requiremen ts), hardware specificat ions, physical requiremen ts, power r equirement s, and vi deo resoluti ons of th e hp server tc2120 . The sy stem board layout and its conn ectors are also provided. See Fi gure 9-1 . The specifications listed may vary if yo u install a mass [...]

114 Chapter 9 Specifications Power Supply Specificati ons Hardware Specifications Parameter Charac teris ti cs Input T ype Manual voltage s el ection Input - Maximum Range 100 to 127 V AC @ 50/ 60 Hz 200 to 240 V AC @ 50/ 60 Hz Operati ng Cur rent 100 to 127 V AC @ 7.0 A 200 to 240 V AC @ 3.5 A Inrush Current 90 A ( cold) 120 A (warm) Operati ng Po[...]

115 Chapter 9 Specifications System Board Layo ut I/O One Serial port; one bi-directional parallel port with ECP/EPP hi gh-speed support; PS/2 style mous e and keyboard connectors; two U SB ports - supports USB printers , external mo dems, and mo use and keyboard, but NO S de pend ant ; one video por t; one LAN port CD-ROM Bundled CD -ROM drive; ID[...]

1 Index A accessory boards removing , 96 repla ci ng , 97 ACPI Advanced Configu ration and Power Interface , 5 anti-static service kit , 20 anti-static wrist strap , 80 arching effect power s upply , 43 attaching the side rails to the hard drive , 21 B backup ta pe drive installing , 25 repla ci ng , 85 battery removing , 100 repla ci ng , 101 beep[...]

2 Index disk drives handling , 17 unpacking , 17 disk dri ves supp orted HP Ultra 160 SCSI LVD , 18 drive cage mou nting , 22 drive shelves common trays , 17 drive trays , 17 drive types supp orted , 2 flexible disk dri ve , 17 IDE CD-ROM , 17 low-voltage differential SCSI , 18 , 19 DVD drive installing , 24 E embedded networ k interface card , 77 [...]

3 Index Mini-DIN c onnectors, pinouts , 7 modifyin g system date and time , 48 monitor video co nnection , 41 monitor port , 3 mouse , 41 problems , 71 moving jumper switch , 52 multiple-server configurations , 5 N Network Interface Card problems , 78 NIC embedded , 77 problems , 78 O opening the HP Server , 12 P parallel port connectors , pinouts [...]

4 Index serial port con nectors, pinou ts , 8 serial ports , 3 , 41 shelf HDD repla ci ng , 86 shelf moun t ed removing backup tap e drive , 84 sleep states , 2 Advanced Configu ration and Power Interface , 5 defined , 5 hibernate , 5 keyboard o r mouse activity , 6 NOS dependent , 2 power bu tton config urations , 6 power man agement , 6 schedul e[...]