HP (Hewlett-Packard) XF300 manual

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ii ze1000 Series T roubl eshoo ting an d Self -Repair Guide Notice This manual and any examples contained h erein are provi ded “as is” and are su bject to change w ithout notice. Hewlett -Packard Co mpany makes no warranty of any kind w ith regard to t his manual, including, but not limited to, the implied warranties of m erchantability and fi[...]

ze1000 Series T roubl eshoo ting an d Self -Repa ir Gui de iii Technology Codes HP does not chang e the nam e of a product ev ery tim e the product ’ s technolo gy changes. While this helps ensure conti nuing market moment um for HP product s, it com plicates technolog y deploym ent and support processes. To help solv e this problem , HP has adde[...]

iv ze1000 Series T roubl eshoo ting an d Self -Repair Guide Contents Technology Codes........................................................................................................................... iii Product Information ......................................................................................................... 7 Notebook [...]

ze1000 Series T roubl eshoo ting an d Self -Repa ir Guid e v Figures Figure 1. F ront View ........................................................................................................... .................... 7 Figure 2. Back View ............................................................................................................[...]

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ze1000 S eries T roubl eshooting and S elf- Repair Guide Product Inform ation 7 Product Information This section int roduces the n otebook and i ts com ponents, and briefl y describes its basic operation. Notebook Features 75-watt A C A dapter Caution Use onl y the HP AC adapte r inclu ded with your notebo ok, or another appr oved H P adapt er. Usi[...]

8 Product Infor m ation ze1000 S eries T roubles hooting and S elf-R epair G uide Figur e 2. Bac k View 11. Kensington lo ck slot (sec urity conn ector). 12. AC adapter ja ck. 13. IEEE 1394 conne ctor (selecte d models). 14. USB ports (2). 15. External moni tor (VGA) port (colored bl ue). 16. Parallel port (c olored burgundy ). 17. M odem port. 18.[...]

ze1000 S eries T roubl eshooting and S elf- Repair Guide Product Inform ation 9 Figure 4. M ain St at us Lights 1. Power m ode (left status light) . • Steady blue: the notebook is on (ev en if the display is off). • Flashing bl ue: the notebook i s on standby. • Off: the notebook is off or i n hibernation. 2. Hard drive activi ty (center stat[...]

10 Product Inform ation ze1 000 S eries T roubles hooting and Se lf-Repa ir Gui de Operating the Notebook Note This manual d escribes the notebook in its ori ginal f actor y config urati on, wit h all s ettings at the ir default va lu es . Turning the Notebook On and Off Power mode To enter this mode To turn on again On Power mode status light is b[...]

ze1000 S eries T roubl eshooting and S elf- Repair Guide Product Inform ation 11 Resetting the Notebook If Window s or the notebook stops responding, and y ou cannot turn the note book off, try the foll owing in the order listed. P ress the power butt on to restart. • If possibl e, restart or turn off the notebook from wi thin Windows: click Star[...]

12 Product Inform ation ze1 000 S eries T roubles hooting and Se lf-Repa ir Gui de Hardw are Specifications The specificat ions shown below are subject to cha nge. For the latest speci fications, see the HP Notebook Web si te (www.hp.com/not ebooks). Technolog y Code JB Physical A ttributes 14.1 in mode ls: 320 x 265 x 34 mm; 6.2 lbs (2.8 kg) minim[...]

ze1000 Series T roubl eshoo ting an d Self- Repair Guide Troubles hootin g and D iagn ostic s 13 Troubleshooting and Diagnostics This section contai ns soluti ons to several types of problem s you m ay encounter when usi ng the notebook. Try the solutions one at a tim e, in the order in which t hey are present ed. You can also find tec hnical tips [...]

14 Troubles hootin g and D iagn ostic s ze1000 Series T roubl eshoo ting an d Self -Repair Guide CD and DVD Problems If y ou can’ t boot f r o m a CD in the DVD/ CD-RW driv e • Make sure the CD is boot able, such as the Rec overy CDs . • Make sure the DV D /CD-RW drive is selected as the boot device — see “ Changing the Boot Devi ce ” o[...]

ze1000 Series T roubl eshoo ting an d Self- Repair Guide Troubles hootin g and D iagn ostic s 15 If a DVD mov ie doesn ’ t fill the screen • Each side of a do uble-sided DVD has a different format (standard or wi descreen). In widescreen format, bl ack bands appear a t the top and bot tom of the screen. To vi ew the standard format, flip the di[...]

16 Troubles hootin g and D iagn ostic s ze1000 Series T roubl eshoo ting an d Self -Repair Guide If one or mor e display pixels look ba d TFT di spla y manufact uring i s a highly precise but imperfect technology , and manufacturers cannot produce display s that are cosmetically perfect. Most, if not all, TFT displays exhibit som e le vel of cosmet[...]

ze1000 Series T roubl eshoo ting an d Self- Repair Guide Troubles hootin g and D iagn ostic s 17 If the hard drive ’ s reported capacity is less than its actual size • The hard disk drive is precon figured to allocate some space to diagnostic software, which is used for support and serv ice of your noteboo k. This part of the hard driv e is una[...]

18 Troubles hootin g and D iagn ostic s ze1000 Series T roubl eshoo ting an d Self -Repair Guide If a special feature on a USB mou se d oesn ’ t work • Make sure you i nstalled any drivers included with t he mouse. • Restart the notebo ok, so that it will detect the mouse. LAN Problems If the buil t-in network a d apter doesn ’ t co nn ect [...]

ze1000 Series T roubl eshoo ting an d Self- Repair Guide Troubles hootin g and D iagn ostic s 19 Memory Problems If a message say s you are out of memory • Make sure drive C is not run ning low on free space. • Use the mem or y troubleshoo ter in Windows Help and Su pport. • If you are hav ing memory problem s while running MS-DOS programs, u[...]

20 Troubles hootin g and D iagn ostic s ze1000 Series T roubl eshoo ting an d Self -Repair Guide • Many count ries i mpose a blackout peri od after a modem repeatedly fails to connect to a service provider. The num ber of failed attempts and t he period you m ust wait before trying again differ from country /region to count ry/region: check wi th[...]

ze1000 Series T roubl eshoo ting an d Self- Repair Guide Troubles hootin g and D iagn ostic s 21 1. Click Start , Control P anel, Printers and Other Hardware, Phone and M odem Options. 2. Click the Mod ems tab, and sel ect the modem you w ant to test. 3. Click Properties, Diagnostics , Query Modem. If the mod em isn ’ t detected • Check the m o[...]

22 Troubles hootin g and D iagn ostic s ze1000 Series T roubl eshoo ting an d Self -Repair Guide Parallel and USB Problems If a USB mou se doesn ’ t work • Make sure you fol lowed the manufacturer ’ s installation instructio ns completely and have installed the mouse properly . If not, repeat the procedure. • Make sure the mouse i s securel[...]

ze1000 Series T roubl eshoo ting an d Self- Repair Guide Troubles hootin g and D iagn ostic s 23 PC Card (PCMCI A) Problems If the notebo ok d oesn ’ t recognize a P C Card • Make sure the card is ful ly inserted in the bott om slot. • Remov e and reinsert the PC Card. • Restart the notebo ok. • If the card requi res an IRQ, m ake sure on[...]

24 Troubles hootin g and D iagn ostic s ze1000 Series T roubl eshoo ting an d Self -Repair Guide • Some file browsers respond slowl y while processing graphics or waiting for broken ne twork connections to ti me out. • If the not ebook ’ s hard disk drive runs frequently (as indicated by the hard driv e light on the front of the notebook) w h[...]

ze1000 Series T roubl eshoo ting an d Self- Repair Guide Troubles hootin g and D iagn ostic s 25 If the Time Rem ai nin g for the battery seems inco rrect • The Tim e Remaining is an estim ate based on the rate at whi ch the notebook is using power at that instant. So, if y ou check the Tim e Remaining whil e the notebook is using a goo d deal of[...]

26 Troubles hootin g and D iagn ostic s ze1000 Series T roubl eshoo ting an d Self -Repair Guide • Don ’ t use th e touch pad whil e the notebook is starting up or resuming from standby or hibernation. • If the notebook still doesn ’ t respond, rem ove the battery and AC adapter, and remov e any PC Card. Then res et the notebook using the r[...]

ze1000 Series T roubl eshoo ting an d Self- Repair Guide Troubles hootin g and D iagn ostic s 27 Using the e-DiagTools Diagnostic Tests The e-Diag Tools hardware d iagnostic program included with your notebook prov ides two levels of testing: autom ated testing using its basic hardware t est, and advanced testing using i ndividual hardware tests. T[...]

28 Troubles hootin g and D iagn ostic s ze1000 Series T roubl eshoo ting an d Self -Repair Guide 10. After each run, press F 2 to go back to the advanced tests screen, press F 4 to view the support ticket, or press F 3 to exit. e – DiagTools for Windows can update the v ersion of e – DiagTools on y our notebook ’ s hard disk. In e – DiagToo[...]

ze1000 Series T roubl eshoo ting an d Self- Repair Guide Troubles hootin g and D iagn ostic s 29 Startup Menu Setting Description Default Date and Tim e Set s th e dat e us ing mm/ dd/yyyy f or m at and the t ime usin g 24 - hour format . Value set t akes effect immediately. Boot Device Shows the or der of boot devic es, with “ + ” indicat ing [...]

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ze1000 Series T roubl eshoo ting an d Self- Repair Guide Reinstallin g and U pdatin g Sof tware 31 Reinstalling and Updating Software You can use the R ecovery C Ds provi d ed with y our notebook to recover its original factor y soft ware. The Recovery C Ds also provide Windows driv ers specific to your notebook that y ou can use to configure a cus[...]

32 Reinstal ling a nd Upda ting Softwar e ze1000 S eries T roubles hooting and S elf-R epair G uide Updating the Notebook BIO S Hewlett- P ackard may prov id e updates to the noteboo k ’ s BIOS to enhance its capabilities. You can use e-DiagTools for Wind ows to download and inst all BIOS updates in y our notebook. Caution Because a BIOS update r[...]

ze1000 S eries T roubl eshooting and S elf- Repair G uide Removing and Rep lacing Par ts 33 Removing and Replacing Parts This chapter shows how to r emove and replace notebook components. Caution Always pr ovide pr oper gr oundi ng when per form ing r epairs. W ithout proper groundin g, an e lectrostat ic discharge can d am age the note book and it[...]

34 Removing and Rep lacing Par ts ze1000 Ser ies Tr oubleshoo ting an d Self -Repa ir Guide Remo ving the Battery Table 1. Battery Replacement Part Nu mbers Description Part Number Exchange Part Num ber Battery, LiIon 8-Cell F5398-6091 1 Requir e d Equipment • None. Remov a l Pr oc edure • Slide the battery ’ s release latch, th en pull the b[...]

ze1000 S eries T roubl eshooting and S elf- Repair G uide Removing and Rep lacing Par ts 35 Remo ving the Hard Disk Drive Table 2. Hard Disk Drive Repl a cement Part Num bers Description Part Number Exchange Part Number HDD-20GB 9.5mm, IBM ATA100 FDB 0950-4318 F3257-69501 HDD-20GM 9.5mm, T OSH ATA100 FDB 0950-4287 F3476-69002 HDD-30.0GB 9.5mm, IBM [...]

36 Removing and Rep lacing Par ts ze1000 Ser ies Tr oubleshoo ting an d Self -Repa ir Guide Figure 9. Removing the Har d Disk Tray Reassembl y Notes • Insert the connect or end of the driv e through the opening in the carrier, t h en lower the dri ve into place. • Carefully slide the new d rive into the hard drive compartment. Press firmly to m[...]

ze1000 S eries T roubl eshooting and S elf- Repair G uide Removing and Rep lacing Par ts 37 Remo ving an SDRA M Module The notebook has no S D RAM built into its motherboard, but has two slots for remov a ble SDRAM modules i n a compartm ent on the bottom of the unit. (One of these slots contains a m odule installed at the factory) . You can use th[...]

38 Removing and Rep lacing Par ts ze1000 Ser ies Tr oubleshoo ting an d Self -Repa ir Guide Figur e 10. Re moving a n SDRA M Mod ule Reassembl y Notes • Carefully press the SDRAM module into t he connector at an angle of about 3 0 ° , until i t is fully inserted. Then press down on both sides of the m odule until the latches snap closed. Figure [...]

ze1000 S eries T roubl eshooting and S elf- Repair G uide Removing and Rep lacing Par ts 39 Replacing Small Parts and A c cessori es The following small parts are user- replaceable. Table 4. Re placing Smal l Parts Part Part Numbers Replacement Procedure Cover, SDRAM F5398-6091 2 On the b ottom of the note book, loosen the screw holdin g the RAM co[...]

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ze1000 S eries T roubl eshooting and S elf- Repair G uide Referenc e Inform ation 41 Reference Information This section includes i nformation on HP ’ s password rem oval policy, and on noteboo k display quality . Passw o rd Remo val Policy If the user forgets t he s ystem password, the user calls HP Customer Care to determ ine the proper password[...]

42 Referenc e Inform ation ze1000 Series Tr oubleshoo ting an d Self -Repair Guide Here are some gui delines for determining what act ion to take on custom ers ’ complaints of cosmetic imperfections in their T FT displa ys: 1. View the notebook u nder the customer ’ s norm a l operating conditi ons. This means t hat if the customer uses the not[...]