HP (Hewlett-Packard) XT1500 manual

 HP Pavilion zt1100/xz200 Omnibook xt1500 (For use with Technology Code IC) Service Manual[...]

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ii Tec hnology Code IC) Notice In a continuing effort to im prove the quality of our products, technical and environm ental information in this docum ent is subj ect to change without notice. This manual and any examples contai ned herein are provided “as i s” and are subject to change wi thout notice. Hewlett- Packard Company m akes no warrant[...]

Tec hnology Code IC) iii Contents Product Information ...................................................................................................... 1-1 Technology Codes ......................................................................................................................... 1- 2 Feat ures ...................................[...]

iv Tec hnology Code IC) Replaceable Parts ........................................................................................................... 4-1 Reference Inf ormation ................................................................................................... 5-1 Password Removal Policy .............................................[...]

Tec hnology Code IC) v Tables Table 1-1. Pavi lion zt1100/xz200 and Om nibook xt1500 Series Models............................................ 1-1 Table 1-2. Acti vating Power Modes .............................................................................................. ...... 1-6 Table 1-3. F n Hot K ey s ....................................[...]

vi Tec hnology Code IC) Introduction This manual provides reference inform ation for serv icing HP P avili on zt1100/xz200 and Omnibook xt1500 notebook PCs. It is for use by HP-authorized service personnel while installing, servicing, and repai ring these products. The manual is designed as a self-paced guide that will train y ou to install, config[...]

Technology Code IC) Product Inf orm ation 1-1 1 Product Information The HP P avilion zt1100/ xz200 and Omnibook xt1500 seri es are reliable notebook com puters for the budget-m inded user — whet her at school, at hom e, or as part of a growing business — who wants a thin, light notebook that will meet basic m obile computing needs. Table 1-1. P[...]

1-2 Product Inf orm ation Tec hnology Code IC) Technology Codes HP does not change the name of a product every ti me the product ’ s technology changes. While thi s helps ensure continuing m arket m omentum for HP products, it com plicates technology deploy m ent and support processes. To help solve this problem , HP has added a technology code t[...]

Technology Code IC) Product Inf orm ation 1-3 Features The following illustrations show the notebook ’ s mai n external features. F or an exploded view of the notebook, see page 4-2. Figure 1-1. Fr ont View 1. One-Touch buttons (programmable). 2. Power button. 3. Keyboard status lights: Caps Lock, Num Lock, C D or DVD drive activ ity. 4. Touch pa[...]

1-4 Product Inf orm ation Tec hnology Code IC) Figure 1-2. Back View 15. AC adapter jack. 16. Parallel port (LPT1) (colored burgundy). 17. External monitor (VGA ) port (colored blue). 18. Universal serial bus (USB) ports (2). 19. S-video (TV out) port (colored yellow ). 20. Reset switch. 21. Kensington lock slot (security connector). 22. LAN port a[...]

Technology Code IC) Product Inf orm ation 1-5 Figure 1-3. Bott om View 32. Infrared port (selected models). 33. Battery. 34. CD/DVD driv e latch. 35. RAM cover. 36. Battery latch. 37. Docking port. 38. Mini-PCI cover. 39. Hard disk drive retaining screw s.[...]

1-6 Product Inf orm ation Tec hnology Code IC) Operation This section giv es an overv iew of the notebook ’ s operation. Turning the Notebook On and Off You can start and stop the notebook using i ts power button. Howev er, at tim es y ou may want to use other met hods to start or stop the notebook — dependi ng on power considerations, t ypes o[...]

Technology Code IC) Product Inf orm ation 1-7 Checking the Notebook’s Status The notebook ’ s status li ghts report power and battery stat us, keyboard st atus, and drive acti vity . Figure 1-4. Main Status Lights 1. Hard disk drive activity . • On: the notebook is accessin g the hard dis k drive. 2. Power mode . • Green: th e notebook is o[...]

1-8 Product Inf orm ation Tec hnology Code IC) Figure 1-5. Key board S ta tus Lights 1. Caps Lock. Caps L ock is active. 2. Num Lock. Num Lock is active. (The Key pad Lock m ust als o be on to use th e embedded k ey pad.) 3. CD drive acti vity. The CD drive is active. Using Fn Hot Key s The combinat ion of the F n key pl us another key creates a ho[...]

Technology Code IC) Product Inf orm ation 1-9 Resetting the Notebook Occasionally, Windows or the notebook m ay stop responding, so that y ou cannot turn the notebook off. If thi s happens, try the following i n the order listed: • If possibl e, shut down Windows: click Start, Turn Off Com puter, Turn Off. • Press Ctrl+Alt+Del, then click Shut [...]

1-10 Product Inf orm ation Tec hnology Code IC) Using the CD or DVD Play er (selected models) The multimedia buttons on the front of the notebook control the CD/ DVD pl ay er , and wor k in m uc h the s am e way a s do t he cont rol s of a stan dalon e CD or DVD pl ay er . The pl ay er o perat es w heth er th e notebook is on, off, on standby , or [...]

Technology Code IC) Product Inf orm ation 1-11 Specifications The following tables list the specifications for the notebook and its accessories. These are subject to change: for the latest versions, see the HP Notebook web site, www.hp.com/notebooks (in Europe: www.europe.hp.com/notebooks). Hardw are Specifications Table 1-4. Pavilion zt 1100/xz200[...]

1-12 Product Inf orm ation Tec hnology Code IC) Communications 56 Kpbs Ambit modem. 10/100 LAN integrated. Key board and Pointing Devices 87/88/91-key touch-type QW ERTY keyboard w ith 101/102 key emulation. Embedded numeric keypad. 12 function (Fn) keys. 5 user-programmable One-Touch buttons. Touch pad w ith lock button and on-off indicator. Left [...]

Technology Code IC) Product Inf orm ation 1-13 Table 1-5. Pavilion z t1100/xz200 and Omnibook xt1500 Series A ccessories Accessory Description New Accessories F3172A Standard LiIon Battery F3494A Simple Port Replicator Tested Cross-Platform A ccessories F5101A MC D USB Floppy Disk Dr ive M odule (N. America PL-KV only) F1606A Omnibook Ballistic Nyl[...]

1-14 Product Inf orm ation Tec hnology Code IC) Internal Design The motherboard PCA is the central com ponent of the not ebook ’ s design, and play s a role in vi rtually all sy stem functions. The CPU module and m ost other subsy stem s connect to the m otherboard. The following figure show s the electrical connect ions among t he notebook ’ s[...]

Technology Code IC) Product Inf orm ation 1-15 Table 1-6. Functional Structur e Function Components Used Component Roles Bootup CPU module Motherboard Hard disk drive CD/DVD drive module Main processor. Primary sy stem circuitry. First source of disk-based startup code. Second source of disk-based startup code. Processor CPU module Motherboard M ai[...]

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Tec hnology Code IC) Removal and Replac em ent 2-1 2 Removal and Replacement This chapter shows how to rem ove and replace the notebook ’ s com ponents, list ed in the followi ng table. The item s m arked by • are user-replaceable. Table 2- 1. Removal Cross- Reference Antenna, Bluetooth (page 2- 20). Antenna, wireless (page 2- 20). • Battery [...]

2-2 Rem oval and Replacem ent Tec hnology Code IC) Disassembly Flow chart The following diagram shows the general “ paths ” y ou will use in disassembling the notebook to access any part icular com ponent. Figure 2-1. Disassembly Flow Start Batte ry, A C adapter, s econdary SDRAM m odul e, mi ni -P CI card, hard disk dri ve, DVD/CD-RW drive Key[...]

Tec hnology Code IC) Removal and Replac em ent 2-3 Table 2-2. Required Equipme nt • #0 Phillips screwdriv er, preferably magnetized. • Small flat-blade screwdriv er. • .5 mm hex driv er. Table 2- 3. Recommended Screw T orques Screw Thread Size Torque (cm-kgf) Torque (in-lbf) M2.5 (2 – 11 mm long) 3.0 – 3.5 2.6 – 3.0 M3 3.0 – 3.5 2.6 ?[...]

2-4 Rem oval and Replacem ent Tec hnology Code IC) Remov ing the Battery (User-Replaceable) Required Equipme nt • None. Removal Procedure • Slide the battery ’ s release latch in the direction of the arrow on the latch, then lift the b attery out of its compartment. Figure 2-2. Re moving the Battery Reassembly Notes • Insert the front end o[...]

Tec hnology Code IC) Removal and Replac em ent 2-5 Remov ing a Plug-In Module (User-Replaceable) Required Equipme nt • None. Removal Procedure • Slide the m odule release latch i n the direction shown by the arrow on the latch, and rem ove the module. Figure 2-3. Releasing the Plug-in Module[...]

2-6 Rem oval and Replacem ent Tec hnology Code IC) Remov ing the Hard Disk Driv e (User-Replaceable) Required Equipme nt • #0 P hillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove t he battery . 2. On the bottom of the unit, rem ove bot h hard drive retai ning screws. Figure 2-4. Remov ing th e Hard Disk Drive [...]

Tec hnology Code IC) Removal and Replac em ent 2-7 Figure 2-5. Remov ing th e Hard Disk Tray Reassembly Notes • Insert the connect or end of the drive through t he opening in the tray , then low er the drive int o place. • Carefully slide the hard drive assembly into its compartment. Press firmly to m ake sure the connector seats properly . Imp[...]

2-8 Rem oval and Replacem ent Tec hnology Code IC) Recovering and Reinstalling Softw are Use the Recovery CDs to reinstall the origi nal factory software and operating sy stem . The Recovery CDs also provi de all HP notebook – specific Windows driv ers, which are avai lable in the foll owing locations: • On the hard drive, under c:hpdri vers.[...]

Tec hnology Code IC) Removal and Replac em ent 2-9 Remov ing the Key board Cov er (User-Replaceable) Required Equipme nt • #0 P hillips screwdriver. • Small flat- blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove t he battery . 2. Close the notebook ’ s display , and rem ove both screws from the backs of th[...]

2-10 Removal and Replac em ent Technology Code IC) 6. Disconnect the keyboard cov er switch cable from the m otherboard, and remov e the cover from the notebook. Figure 2-7. Removing the Ke yboar d Cover Reassembly Notes • Make sure the key board cover switch cabl e is securely connected to the m otherboard. • Bend the center of the key board c[...]

Tec hnology Code IC) Removal and Replac em ent 2-11 Remov ing the Key board (User-Replaceable) Required Equipme nt • #0 P hillips screwdriver. • Small flat- head screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove t he battery . 2. Remove the key board cov er (page 2-9). 3. Loosen the three retai ning screws along th[...]

2-12 Removal and Replac em ent Technology Code IC) Warning Do not touch the metal surfaces inside the notebook until they have cooled off. They could be very hot if the notebook was running recently. Figure 2-9. Disc onnecting the Key board Reassembly Notes • Lay the key board face down on the top case, forward of its normal position, and reconne[...]

Tec hnology Code IC) Removal and Replac em ent 2-13 Remov ing an SDRA M Module (User-Replaceable) The notebook has no SDRA M built into its motherboard, but has two slots for PC133 SDRA M modules: a syst em SDRAM slot beneath the key board (contai ning an SDRAM module inst alled at the factory ), and an expansion slot on the bot tom of t he unit. C[...]

2-14 Removal and Replac em ent Technology Code IC) Reassembly Notes • Carefully press the SDRAM module i nto the connector at an angle of about 30 ° , until it is fully inserted. Then press down on both sides of the module until the latches snap closed. Figure 2-11. Insta lling a n Expansion SDRA M M odule Removing the Sy stem SDRA M M odul e Re[...]

Tec hnology Code IC) Removal and Replac em ent 2-15 Replacing Small Parts (User-Replaceable) The user can replace the following small parts. Table 2- 4. Replacing Small Part s (User-Replaceab le) Part Part Numbers Replacement Procedure Cover, mini-PCI Included in door kit F3377-60933 On the bottom of the notebook, loosen the screw in the mini-PCI c[...]

2-16 Removal and Replac em ent Technology Code IC) Remov ing the Mini-PCI Card (HP Authorized Service Prov iders Only ) Certain notebook m odels include a m ini- PCI card that cont ains either a m odem or com bined m odem and 802.11 wireless. Caution Provide proper gr ounding and handle the card only by its edges, or you could damage it through ele[...]

Tec hnology Code IC) Removal and Replac em ent 2-17 Figure 2-13. Re moving the Mini-PCI Card Reassembly Notes • Reattach the cable(s) to the card, and tuck them into the com partment. • Gently press the card into the connector at an angle of about 30 ° , until it is fully inserted. Then press down on both side s of the card until the latches s[...]

2-18 Removal and Replac em ent Technology Code IC) Remov ing the Display A ssembly (HP Authorized Service Prov iders Only ) Required Equipme nt • #0 P hillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove t he battery . 2. Remove the key board cov er (page 2-9). 3. Remove both ret aining screws from the bottom of[...]

Tec hnology Code IC) Removal and Replac em ent 2-19 Figure 2-15. Remov ing the Disp lay (2) Reassembly Notes • While install ing the hinge screws, support t he display so that it rem ains approxim ately flat. • Make sure the cable fits into its slo t in the bottom case, and reinsert the cable in to the retaining clip near the left display hinge[...]

2-20 Removal and Replac em ent Technology Code IC) Remov ing Display A ssembly Components (HP Authorized Service Prov iders Only ) Note This procedure des cribes how to remove the dis play bez el, the inverter PCA, and (if pr esent) the wireless antenna. Although these c om ponents can be replac ed individually, in many cases it is prefer able to r[...]

Tec hnology Code IC) Removal and Replac em ent 2-21 Figure 2-16. Removing Display A ssembly Components Reassembly Notes • Make sure the alignm ent hole in the inv erter PCA fits over the corresponding post in t he display case. • Make sure the alignm ent hole in the w ireless antenna fits ov er the corresponding post in t he display case. • S[...]

2-22 Removal and Replac em ent Technology Code IC) Remov ing the Fan and Heatsink (HP Authorized Service Prov iders Only ) Required Equipme nt • #0 P hillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove t he battery . 2. R emove these additional assemblies: • Key board cover (page 2- 9). • Key board (page 2-[...]

Tec hnology Code IC) Removal and Replac em ent 2-23 Figure 2-17. Removing the Fan and Heats i nk Caution Be caref ul not to touch the upper sur face of the CPU m odule, or you could damage it. Screws, M2 × 4mm (2) Screw, M2.5x 6mm Screws, heatsink (with springs) (4) Screw, M2.5x 8mm[...]

2-24 Removal and Replac em ent Technology Code IC) Reassembly Notes • Make sure the fan wires are not pinned under t he fan, and is securely plugged into it s socket. • If present, m ake sure the wirel ess cables are not trapped under or behind t he fan, or beneath the cooling fins. • Insert the cool ing fins into the openi ng in the bottom c[...]

Tec hnology Code IC) Removal and Replac em ent 2-25 Remov ing the CPU Module (HP Authorized Service Prov iders Only ) Required Equipme nt • #0 P hillips screwdriver. • Small flat- blade screwdriver. Removal Procedure Caution Be caref ul not to touch the upper sur face of the CPU m odule. Handle it only by its edges, or y ou could dam age it. 1.[...]

2-26 Removal and Replac em ent Technology Code IC) Figure 2-19. Re moving the CPU Module Reassembly Notes • Carefully reinsert the m odule into it s socket. Make sure the m odule is fully seated, and t hat none of its pins are bent or ot herwise dam aged. • Carefully insert the ti p of the flat-bl ade screwdriver i n the CPU module lock mechani[...]

Tec hnology Code IC) Removal and Replac em ent 2-27 Remov ing the Top Case (HP Authorized Service Prov iders Only ) Required Equipme nt • #0 P hillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove t he battery . 2. R emove these additional assemblies: • Plug-in m odule (page 2-5). • Hard disk drive (page 2- 6[...]

2-28 Removal and Replac em ent Technology Code IC) 5. Disconnect the touch pad cable and the CD play er PCA cable from the m otherboard. 6. If present, remov e the wireless cables from their slot in the top case. 7. Remove the retai ning screws from the top case. 8. Remove the retai ning screw from t he right speaker, disconnect it s wires from the[...]

Tec hnology Code IC) Removal and Replac em ent 2-29 Figure 2-21. Remov ing the T op Case Reassembly Notes • Make sure the t ouch pad ca ble, and CD/ DVD play er PCA cable, and v olu me PCA cable (if present) are securely connected. • If present, reinsert the wireless cables into their slot in th e top case. • Make sure the tabs along the edge[...]

2-30 Removal and Replac em ent Technology Code IC) Remov ing the Hinge Saddles (HP Authorized Service Prov iders Only ) Required Equipme nt • #0 P hillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove t he battery . 2. R emove these additional assemblies: • Key board cover (page 2- 9). • Key board (page 2- 11[...]

Tec hnology Code IC) Removal and Replac em ent 2-31 Figure 2-22. Re moving the Hinge Saddles Reassembly Notes • Make sure the posts on the underside of the hi nge saddles line up wit h the openings in the bott om case, and that the holes in t he front ends of the saddle fit ov er the alignm ent posts in t he bottom case. Screw, M 2 × 4mm Screws,[...]

2-32 Removal and Replac em ent Technology Code IC) Remov ing the Motherboard or Bottom Case (HP Authorized Service Prov iders Only ) Required Equipme nt • #0 P hillips screwdriver. • .5 mm hex driver When Inst alling a New M otherb oard Before replacing the m otherboard, you m ust (if possibl e) electronically store t he motherboard ’ s seria[...]

Tec hnology Code IC) Removal and Replac em ent 2-33 5. Remove both retai ning screws from the mot herboard. 6. Remove the four st andoffs located near the CPU module. 7. Disconnect the audio PCA and remove it from the mot herboard. 8. Lift the front edge of the motherboard sli ghtly , then carefully lift the motherboard forw ard and out of the bott[...]

2-34 Removal and Replac em ent Technology Code IC) Reinstalling the Motherboard Reassembly Procedure 1. Insert the I/ O connectors through their openings in the bot tom case, then l ower the mot herboard into place. 2. Make sure the PC card eject button fit s into its sl ot in the bottom case. 3. Make sure the alignment post s in the bottom case ?[...]

Tec hnology Code IC) Removal and Replac em ent 2-35 Replacing the Bottom Case Installation Proce dure 1. Install a new Mi crosoft Product ID label. 2. Transfer the old serial number l abel and install a new overlay , or create a new serial number label using the steps on the foll owing page. 3. If y ou need to install or replace the docking doors o[...]

2-36 Removal and Replac em ent Technology Code IC) Installing a New Serial Number L abel Download th e latest version of the serial number label template (Microsoft Word format) from the Partnership web site (see page vi) under Support /Service in Techni cal Support Inform ation, or from http://www.mcd.hp.com . Store it with other Word templates on[...]

Tec hnology Code IC) Removal and Replac em ent 2-37 Remov ing Notebook Components (HP Authorized Service Prov iders Only ) Required Equipme nt • #0 P hillips screwdriver. • Small flat- blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove t he battery . 2. R emove the assemblies and follow the additional steps g [...]

2-38 Removal and Replac em ent Technology Code IC) Component Removal Procedure Additional Steps Doors, PCMCIA Plug-in module (page 2-5). Hard disk drive (page 2-6). Keyboard cover (page 2-9). Keyboard (page 2-11). SDRAM modules (page 2-13). Mini-PCI card (page 2-16). Display assembly (page 2-18). Fan and heatsink (page 2-22). CPU module (page 2-25)[...]

Tec hnology Code IC) Removal and Replac em ent 2-39 Component Removal Procedure Additional Steps PCA, volume control Keyboard cover (page 2-9). Keyboard (page 2-11). Display assembly (page 2-18). Top case (page 2-27). Hinge saddle, right (page 2-30). Carefully lift the PCA off of its connector and out of the notebook. Saddles, hinge See page 2-30. [...]

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Tec hnology Code IC) Troubles hooting and Diagnostics 3-1 3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identify ing faul ty components: • Troubleshooting inform ation Checking for custom er abuse (page 3-3). Troubleshooting the problem (pa[...]

3-2 Troubles hooting and Diagnostics Technology Code IC) Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repairs, follow t he basic troubleshooting st eps shown below. Check the customer ’ s descri ptio n of the proble m and any supportin g information. Try to duplicate the cus[...]

Tec hnology Code IC) Troubles hooting and Diagnostics 3-3 Checking for Customer A buse Some unit s may appear to hav e been damaged by custom er abuse. Use these guidelines t o help determine if this is the case: • If the shi pping box is seriously dam aged, custom er abuse cannot be declared. • If the dam age could have a cause other than cust[...]

3-4 Troubles hooting and Diagnostics Technology Code IC) Troubleshooti ng the Pr oblem Record pertinent inform ation about t he notebook: • Model and serial num ber. • Operating syst em and v ersion. • Software version (hi dden file c:v ersion.inf). • BIOS versi on. • Accessories and peripherals used. Analyze the problem : • Observe Sy[...]

Tec hnology Code IC) Troubles hooting and Diagnostics 3-5 Suggestions for Tr oubl eshooting Table 3-1. Scope of Diagnostic Tools Function e-Diagtools Power-on self-test Sy card PCCtest 450 BIOS Bootup Tests Configures Processor Tests Tests Memory Tests Tests Fan T ests Batteries Tests (CMO S battery only) <F6> at boot to calibrate Display T e[...]

3-6 Troubles hooting and Diagnostics Technology Code IC) Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Does not boot on AC or battery. Check pow er source. Press reset sw itch to reset notebook, then press power button to turn notebook on. Unplug AC adapter, remove battery and any PC cards, then reconnect po[...]

Tec hnology Code IC) Troubles hooting and Diagnostics 3-7 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Battery does not charge. Make sure AC adapter is connected properly and battery installed properly. Check battery contacts. If available, try another battery and AC adapter. Mov e notebook away from any ne[...]

3-8 Troubles hooting and Diagnostics Technology Code IC) Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Battery indicator is inaccurate. Time Remaining is an estimate based on how much power the notebook is using at that moment. It therefore depends on the current task, and assumes power w ill be used at the [...]

Tec hnology Code IC) Troubles hooting and Diagnostics 3-9 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Display Dark display, no light. Make sure notebook is turned on and warmed up. Check power supply . Adjust display brightness. Press Fn+F5 several times. Make sure SD RAM modules are installed properly. Ma[...]

3-10 Troubles hooting and Diagnostics Technology Code IC) Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments If you cannot change the display resolution or color depth while play ing a DVD or a video file in AVI or MPEG format Set display resolution and color depth before starting DVD or video file play er. You c[...]

Tec hnology Code IC) Troubles hooting and Diagnostics 3-11 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Files are corrupted. Run virus scan program. Check disk using Tools tab in disk ’ s Properties sheet. Back up files if possible, then use Recove ry CDs to reformat hard disk and reinstall factory softw [...]

3-12 Troubles hooting and Diagnostics Technology Code IC) Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments “ System Error: Unable to read drive ” message. Make sure disk is clean, undamaged, and inserted correctly. Clean w ith soft cloth or replace as needed. W ait 5 to 10 seconds after closing tray before [...]

Tec hnology Code IC) Troubles hooting and Diagnostics 3-13 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Touch pad General problems. Restart notebook. Press and hold power button four seconds to reset notebook. Avoid touching touch pad while booting or resuming. Check settings in Control Panel. Top case. Mot[...]

3-14 Troubles hooting and Diagnostics Technology Code IC) Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Parallel/USB General problems. Check connections. Restart notebook. Check port settings in Device Manager. Check settings in Control Panel. Use troubleshooters in W indows Help. For USB: contact device ven[...]

Tec hnology Code IC) Troubles hooting and Diagnostics 3-15 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Modem w ill not connect at any speed. Make sure notebook ’ s modem is properly connected to wall telephone jack. Check cables. Verify settings in Control Panel. Make sure parity , speed, word length, an[...]

3-16 Troubles hooting and Diagnostics Technology Code IC) Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Modem isn ’ t detected. Check modem setup in Control Panel. Check COM port. Open Device M anager. If modem is disabled, enable it. If conflict exists, try disabling another device. If running fax softw a[...]

Tec hnology Code IC) Troubles hooting and Diagnostics 3-17 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments LAN/Network General problems. Check cables and connections. Try connecting notebook to another network station (if applicable). Try connecting cable to another computer or network station. If green light [...]

3-18 Troubles hooting and Diagnostics Technology Code IC) Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Infrared General problems. Make sure correct driv ers are installed. In Device M anager, double-click Infrared devices, then double-click IrDA Fast Infrared Port. On Advanced tab, click Infrared Transceiv [...]

Tec hnology Code IC) Troubles hooting and Diagnostics 3-19 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments PC card Miscellaneous problems. Remove and reinsert PC card. Restart notebook. Try card in other slot or in another computer. Check for conflicts or refresh device list in Dev ice Manager. If card require[...]

3-20 Troubles hooting and Diagnostics Technology Code IC) Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Performance Notebook still on but stops responding. Press Ctrl+Alt+Del and end any application not responding. Press and hold the power button four seconds to turn off and reset notebook, then press the po[...]

Tec hnology Code IC) Troubles hooting and Diagnostics 3-21 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Notebook gets abnormally hot. Alw ays set notebook on a flat surface, so air can flow freely around and underneath. Make sure air v ents are clear. Check fan and heatsink installation. Games and other pro[...]

3-22 Troubles hooting and Diagnostics Technology Code IC) Diagnostic Tools This section describes t he following diagnost ic tools y ou can use for troubleshooti ng and repairing the notebook: • e-Diagtools di agnostic program (bel ow). • Power-on self- test (page 3-25). • Sycard PCCtest 450 PC Card (page 3-26). • BIOS configuratio n utilit[...]

Tec hnology Code IC) Troubles hooting and Diagnostics 3-23 Running e-Diagtools 1. Restart the notebook. 2. When the HP logo appears, press F10 t o start the diagnosti c test. 3. When the menu appears, press Enter to run e- DiagTools. 4. The first time y ou run the program , y ou are prompt ed to select the language for t he program. 5. P ress F2 to[...]

3-24 Troubles hooting and Diagnostics Technology Code IC) Note that the parallel port test is m ore thorough if y ou connect a l oop-back connector t o the port before running the test. See the w iring diagram s below. 14 1 25 13 Figure 3-3. Parallel Loopback Connector Interpretin g the Result s The e-Diagtools di agnostic program ret urns test gro[...]

Tec hnology Code IC) Troubles hooting and Diagnostics 3-25 Pow er-On Self-Test The PO ST (Power-On Self-Test) is a series of initialization routines and diagnostic tests that the system BIOS runs when the notebook boots. The system BIOS will not boot the operating sy stem if syst em m emory , the CPU, DMA, or interrupt controller fails the POST dia[...]

3-26 Troubles hooting and Diagnostics Technology Code IC) Beep Code Message Description (None) RAM ER ROR AT LO CATION xxxxxx : WR O T E : xxxx READ : xxxx RAM failed during memory test at the indicated location. (None) PARITY ERROR AT UN KNOW N LOCAT ION Parity error during memory test at unknow n location. (None) PARITY ERROR AT LO CATION xxxxxx [...]

Tec hnology Code IC) Troubles hooting and Diagnostics 3-27 BIOS Con figu ration Utility The BIOS configuration utility provides access to basic sy stem settings. It is independent of the operating sy stem. Running the BIOS configuration utility 1. Restart the notebook. 2. When the HP logo appears, press F2 to enter the BIOS configuration utility . [...]

3-28 Troubles hooting and Diagnostics Technology Code IC) Security Menu Description Default Set Admin Password Press Enter to set, change, or clear the administrator password, w hich protects BIOS settings. T he password can have no more than 8 characters (0-9, A-Z), and cannot include special or accented characters. Also sets whether the password [...]

Tec hnology Code IC) Replaceable Parts 4-1 4 Replaceable Parts This chapter contains an exploded view of the notebook, and lists of replaceable parts:[...]

4-2 Replaceable Parts T echnology Code IC) Figure 4-1. E xploded View[...]

Tec hnology Code IC) Replaceable Parts 4-3 Table 4-1. Replaceable Part s for the Pav ilion zt100/xz 100 Series Description Part Number Exchange User- Part Number Repl. 1 Antenna kit, Bluetooth F3377-60922 No 2 Battery, LiIon 8-cell F3172-60901 Y es 3 Case, T op F3398-60920 No 4 Case, Bottom F3398-60923 No 4 Case, Bottom-W ireless F3398-60922 No 5 C[...]

4-4 Replaceable Parts T echnology Code IC) Description Part Number Exchange User- Part Number Repl. 16 Keyboard, US English F3428-60901 Yes 17 PCA, Audio w/button F3398-60930 No 18 PCA, Bluetooth F3377-60938 No 19 PCA, Modem/M ini-PCI (802.11) F3377-60951 Yes 19 PCA, Modem M ini-PCI F3377-60950 Yes 20 PCA, motherboard, Pentium F3398-60903 F3398-690[...]

Tec hnology Code IC) Replaceable Parts 4-5 Description Part Number Exchange User- Part Number Repl. Module, SDRAM , 256 M B DDR, PC266 SO DI MM F4695-60901 Yes Module, SDRAM , 512 M B DDR, PC266 SO DI MM F4696-60901 Yes Thermal pad, CPU F3398-60934 No[...]

4-6 Replaceable Parts T echnology Code IC) Table 4-2. Replaceable Parts for the Omnibook xt1000 Series Description Part Number Exchange User- Part Number Repl. 1 Antenna kit, Bluetooth F3377-60922 No 2 Battery, LiIon 8-cell F3172-60901 Yes 3 Case, T op (Europe only) F3398-60919 No 4 Case, Bottom (Europe only ) F3398-60924 No 4 Case, Bottom-W ireles[...]

Tec hnology Code IC) Replaceable Parts 4-7 Description Part Number Exchange User- Part Number Repl. 16 Keyboard, Swiss (Europe only ) F3428-60908 Yes 17 PCA, Audio w/button F3398-60930 No 18 PCA, Bluetooth F3377-60938 No 19 PCA, Modem/M ini-PCI (802.11) F3377-60951 Yes 19 PCA, Modem M ini-PCI F3377-60950 Yes 20 PCA, motherboard, Pentium F3398-60903[...]

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Technology Code IC) Referenc e Inform ation 5-1 5 Reference Information This chapter includ es the following reference in formation: • Password removal poli cy. • Display quality statem ent. Passw ord Remov al Policy If the user forgets t he syst em password, the user cal ls HP Customer Care to determ ine the proper password remov al procedure.[...]

5-2 Referenc e Inform ation T echnology Code IC) Hew lett-Packard Display Quality Statement TFT di splay manufacturi ng is a highly precise but i mperfect t echnology , and manufacturers cannot produce large display s that are cosm etical ly perfect. Most, if not al l, TF T display s exhibit som e lev el of cosmeti c imperfecti on. These cosmeti c [...]

Technology Code IC) Referenc e Inform ation 5-3 Table 5- 1. TFT LCD G uidelines (14.1/15.0- in XGA) Ty pe of Imperfection Imperfections Not Allowed Electrical Imperfections: Bright dots (a) Dark dots (a) • 7 or more single bright dots. • 7 or more single dark dots. • 9 or more total (bright and dark combined) defective dots. • Any occurrenc[...]

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1. Product Information 2. Rem oval and Replacem ent 3. Troubleshooting and Diagnostics 4. Replaceable Parts 5. Reference Information[...]