HP dv6-1341el manual

HP P av ilion dv6 Entertainm ent P C Maintenance and S er v ice Gui de Doc u ment P art Number: 5 77 8 50 -001 September 200 9 This guide is a troubleshooting re ference used for maintaining and se rvicing the computer . It provides comprehensiv e information on identifying computer fe atures, components, and spar e parts; troubleshooting computer [...]

© Copyright 2009 He wlett-Packard De velopment Company , L.P . AMD, AMD Athlon, AMD Sempron, AMD T uri on, and A TI Mobility Radeon are trademarks of Ad vanced Micro De vices, Inc. Bluetooth is a trademark ow ned by its propri etor and used by He wlett-Packard Company under license. Intel is a trademark or reg istered trademark of Intel Corporatio[...]

Safety war ning notice Å W ARNI NG: T o reduce the pos sibilit y of heat-r elated injur ies or of o v e rheating the computer , do not place the computer dir ectly on y our lap or obstruct the comp uter air vents . Use the computer only on a har d, flat surface . Do not allow ano ther hard surfac e, such as an adj oining optional pr i nter , or a [...]

Maintenance and Service GuideMaintenance and Service Guide 1 Cont ents 1 Product description 2 External component identification Top components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

2 Mainte nance and Serv ice Gui deM aintenance and Servi ce Guide Conte nt s Switch cover and keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–20 Power button board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Conte nt s Maintenance and Service GuideMaintenance and Service Guide 3 8 Backup and Recovery Creating recovery discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1 Backing up your information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Maintenance and Service Gui deMaintenance and Ser vi ce Guide 1–1 1 Pr oduc t desc ription Category Description Computers with discrete graphics Computers with UMA graphics Product Name HP P avilion dv6 Entertainment PC Processor s AMD T urion™ II Ultra Dual-Core Mobile processors: M640, 2.6-GHz with 2-MB L2 cache ✔✔ M620, 2.5-GHz with 2-MB[...]

1–2 Maintenance and Servi ce Guide Produc t descriptio n W ebcam Standard V G A camera ✔✔ Fixed (no tilt) ✔✔ Activity LED ✔✔ 640 × 480 by 24 frames per second ✔✔ Memory 2 customer-accessible/upgradeable memor y module slots ✔✔ Suppor ts dual-chann el memor y ✔✔ PC2-6400, 800-MHz, DDR 2 ✔✔ Suppor ts up to 8 GB of syste[...]

Pr oduct desc riptio n Maintenance and S er vi ce Guide 1–3 Ethernet Integr ated Realtek 10/100/1000 network in terface card (NIC) ✔ Integrated Realtek 10/100 NIC ✔ Wireless Integrated wireless local area network (WLAN) options b y way of wireless module: ■ Atheros 9285G 802.11b/g + Bluetooth® with two antennas ■ Broadcom BCM4312 802.11b[...]

1–4 Maintenance and Servi ce Guide Produc t descriptio n UV painted ke yb oard (select models only) ✔✔ T e xtu red (non-painted) keyboard (select models only) ✔✔ T aps enabled as def ault ✔✔ P ower requirements 90-W A C adapter ✔ 65-W A C adapter ✔ 6-cell 2.55-Ah Li-ion batter y with target life of 2.75 hours ✔ 6-cell 2.55-Ah Li[...]

Maintenance and S er vi ce Guide 2–1 2 External component identification To p c o m p o n e n t s To u c h Pa d Item Componen t Function 1 T ouchP ad ligh t ■ White: T ouchP a d is enabled. ■ Amber : T ouchPad is disabled. 2 T ouchP ad* Mov es the poi nter and selects or activates items on the screen. 3 Left T ouchP ad button* Functions like [...]

2–2 Maintenance and Servi ce Guide External com ponent identif ication Lights Item Component Description 1 P ower lights (2)* ■ On: The computer is on. ■ Blinking: The co mputer is in the Sleep state . ■ Off: The computer is off or in Hibern ation. 2 Batter y light ■ On: A batter y is charging. ■ Blinking: A batter y that is the only av[...]

External com ponent identif ication Maintenance and S er vi ce Guide 2–3 Buttons, speak ers, and fingerprint r e ader Item Component Description 1 Speakers (2) Produce sound. 2 Po w e r b u t t o n * ■ When the computer i s off , press the button to tur n on the comp uter . ■ When the computer is on, press the button briefl y to initiate Slee[...]

2–4 Maintenance and Servi ce Guide External com ponent identif ication Keys Item Component Function 1 esc ke y Displa ys system inf or mation when pressed in comb ination with the fn key . 2 fn ke y Ex e cutes frequently used system func tion s when pressed in combinatio n with a function ke y or the esc key . 3 Windows logo ke y Displays the Win[...]

External com ponent identif ication Maintenance and S er vi ce Guide 2–5 Fr ont components Item Component Desc ription 1 P ower light ■ On: The computer i s on. ■ Blinking: The computer is in the Sleep state. ■ Off: The computer i s off or in Hiber natio n. 2 Batter y light ■ On: A batter y is charging . ■ Blinking: A batter y that i s [...]

2–6 Maintenance and Servi ce Guide External com ponent identif ication Rea r c om p on e nt Right-side components Component Function V ent Enables airflo w to cool inter nal components. ✎ The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during rou[...]

External com ponent identif ication Maintenance and S er vi ce Guide 2–7 Left-side compon ents Item Component Fu nction 1 Exter nal monitor por t Connects an e xter nal VGA monitor or projector . 2 Expansion por t 3 Connects the computer to an optional docking de vice or an option al e xpa nsion product. ✎ The computer has only one expansion po[...]

2–8 Maintenance and Servi ce Guide External com ponent identif ication Bottom components Item Component Function 1 Hard dr iv e bay Holds the hard dr ive . 2 V ents (8) Enab le ai rflow to cool internal compone nts. ✎ The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan [...]

External com ponent identif ication Maintenance and S er vi ce Guide 2–9 Displa y compon ents Item Component Description 1 Inter nal display s witch T ur ns off the display and initiates Sleep if the display is clo sed while the pow er is on. 2 Inter nal micropho nes (2) Record sound. 3 Integrated webcam light On: The integrated w ebca m is in us[...]

2–10 Maintenance and Servi ce Guide External com ponent identif ication Wir eless antennas (selec t mod els onl y ) On select computer models, at least 2 antennas send and receiv e signals from one or more wireless devices. These antennas are not visible from the outside of the computer . ✎ For optimal transmission, keep the areas immediately a[...]

External com ponent identif ication Maintenance and S er vi ce Guide 2–11 Additional har dw a r e components Item Component Description 1 P ower cord* Connects an AC adapter to an A C outlet. 2 A C ada pter Conv er ts AC power to DC po wer . 3 Batter y* P owers the computer when the computer is not plugged into e xter nal power . *Batteries and p[...]

Maintenance and S er vi ce Guide 3–1 3 Illustrated parts catalog Service tag When ordering parts or requesting information, pro vide th e computer serial number an d mo del number description provided on the service tag. Component Description 1 Product name This is the product name af fix ed to the front of the computer . 2 Serial number (s/n) Th[...]

3–2 Maintenance and Servi ce Guide Illustr ated parts catalog Computer major components[...]

Illustr ated parts catalog Maintenance and S er vi ce Guide 3–3 Item Description Spare Part Number (1) Display assembl y , 15.6 -in ch WXGA BrightView (includes webcam, 2 microphon es, and 2 wireless antenna transcei v ers and cables ) F or use in w hite computers 578257-001 F or use in black computers 578256-001 (2) Switch cover (includes LED bo[...]

3–4 Maintenance and Servi ce Guide Illustr ated parts catalog (13) P ower connector cable 533465-001 (14) Processor (includes replacemen t ther mal mater ial) AMD T urion II Ultra Dual-Core Mobile Processor (2-MB L2 cache) ■ M640, 2.60-GHz 576256-001 ■ M620, 2.50-GHz 576255-001 ■ M600, 2.40-GHz 576254-001 AMD T urion II Dua l-Core Mobile Pr[...]

Illustr ated parts catalog Maintenance and S er vi ce Guide 3–5 Atheros 9280A GN 802.11a/b/g/n (plus Bluetooth) ■ F or use in Canada, the Cayman Islands, Guam , Puer to Rico , the United State s, and the U .S. Virgin Islands 518437-001 ■ F or use in Canada, the Cayman Islands, Guam , Puer to Rico , the United State s, and the U .S. Virgin Isl[...]

3–6 Maintenance and Servi ce Guide Illustr ated parts catalog Broadcom 4322 A G N 802.11a/b/g/dra ft-n WLAN module (plus Bluetooth) ■ F or use in Antigu a and Barbuda, Barbados , Belize , Canada, the Cayman Islands , Gua m, Puer to Rico , T rinidad and T obago, the U .S. Virgin Islands, and the United States 518434-001 ■ F or use in Afg hanis[...]

Illustr ated parts catalog Maintenance and S er vi ce Guide 3–7 (21) Battery 12-cell, 95-Wh, 8.8-Ah Li-ion 484172-001 6-cell, 55-Wh, 2.55-Ah Li-ion 484171-001 6-cell, 47-Wh, 2.20-Ah Li-ion 484170-001 (22) Optical drive (includes bezel and bracket) Blu-ra y ROM with LightScr ibe D VD±R/R W SuperMulti Double-La yer Dri ve 509421-002 D VD±RW and C[...]

3–8 Maintenance and Servi ce Guide Illustr ated parts catalog Displa y assembly components Item Description Spare part number (1) Display bezel (includes logo and inter nal displa y s witch actuator magnet) 512364-001 (2) W ebcam/microphone mo dule (includes cable) 571742-001 (3) Display panel, 15.6 -in WXGA Br ightView (includes display panel ca[...]

Illustr ated parts catalog Maintenance and S er vi ce Guide 3–9 P lastic s Kit Item Description Spare part number Plastics Kit 511890-001 (1) ExpressCard slot bezel (2) Hard drive cov er (incl udes 2 captive scre ws secured by C-clips) (3) Memor y module compar tment cov er (inclu des 3 captive scre ws secured by C-clips)[...]

3–10 Maintenance and Servi ce Guide Illustr ated parts catalog Cable Kit Item Description Spare par t number Cable Kit 533466-001 (1) Finger prin t reader cable (2) A ud io/Infrared module cable (3) Modem module cable (includes RJ-11 jack) (4) USB cable (5) TV tuner module cable[...]

Illustr ated parts catalog Maintenance and S er vi ce Guide 3–11 Mis ce ll aneo us part s Description Spare par t number A C adapters: 90-W AC adapter 463955-001 65-W AC adapter 463958-001 Pow e r c o rd s : F or use in Argentina 490371-D01 F or use in A u stralia and New Zealand 490371-011 F or use in Belgium, Bulgar ia, the Czech Republic, Finl[...]

3–12 Maintenance and Servi ce Guide Illustr ated parts catalog Sequential part number listing Spare par t number Description 418162-001 HP carr ying case 430958-001 Wirel ess laser mouse 449729-001 RTC batter y 463955-001 90-W A C adapter 463958-001 65-W A C adapter 464793-002 ExpressCard modul e 465541-001 Ful l-function remote control with tele[...]

Illustr ated parts catalog Maintenance and S er vi ce Guide 3–13 504593-004 Broadcom BCM4312 802.11b/g WLAN module plus Bluetooth plus 2 antennas for use in Afghanistan, Albania, Alger ia, A ndorra, Angola, Antigua and Barbuda, Argentina, Armenia, Ar uba, A u stralia, Austria, Azerbaijan, the Bahamas, Ba hrain, Bangladesh, Barbados, Belar us, Bel[...]

3–14 Maintenance and Servi ce Guide Illustr ated parts catalog 516498-001 Screw Kit 516499-001 Rubber Feet Kit 517863-001 White mold ed ke yboard for use in the United States 517863-031 White mold ed ke yboard for use in the United Kingdom 517863-041 White mold ed ke yboard for use in Germany 517863-051 White mold ed ke yboard for use in F rance [...]

Illustr ated parts catalog Maintenance and S er vi ce Guide 3–15 518434-002 Broad com 4322 AGN 802.11a/b/g/draft-n WLAN mo dule (plus Bluetooth) f or use in Afghanista n, Albania, Alger ia, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Ar uba, A ustralia, A u stria, Azerbaijan, the Bahamas, Bahrain, Banglade sh, Barbados, Belarus, Be [...]

3–16 Maintenance and Servi ce Guide Illustr ated parts catalog 518437-002 Atheros 9280AGN 802.11a/b/g/n WLAN mo dule for use in Canada, the Cayman Islands, Guam, Puer to Rico, the United States, and the U .S. Virgin Islands f or use in Afghanistan, Albania , Algeria, Andorra, Angola, Antigua a nd Barbuda, Argentina, Ar menia, Aruba, Australia, A [...]

Illustr ated parts catalog Maintenance and S er vi ce Guide 3–17 518966-121 Black painted keyboard f or use in F rench Can ada 518966-171 Black painted keyboard f or use in Saudi Arabia 518966-201 Black painted keyboard f or use in Brazil 518966-281 Black painted keyboard f or use in Thailand 518966-AD1 Black painted k eyboard for use in South K [...]

3–18 Maintenance and Servi ce Guide Illustr ated parts catalog 570228-AD1 Black te xtured keyboard f or use in South K orea 570228-BA1 Black te xtured keyboard f or use in Slovenia 570228-DH1 Black te xtured keyboard f or use in the Nether lands 570228-DJ1 Black te xtured keyboard f or use in Greece 570390-001 Display enclosure for use only with [...]

Maintenance and S er vi ce Guide 4–1 4 Remo val and r eplacement procedur es Preliminary replacemen t requir ements To o l s r e q u i r e d Y ou will need the following tools to comple te the remo val and replacement procedures: ■ Flat-bladed scre wdri ver ■ Phillips P0 and P1 scre wdriv ers Ser vice consider ations The follo wing sections i[...]

4–2 Maintenance and Servi ce Guide Remo val and replacement procedures Dri ve handling Ä CAUT I ON: Dri ves are f ragile components that m ust be handled w ith care . T o pre ven t damage to the computer , damage to a dri ve , or loss of infor mation, obs er ve thes e precauti ons: ■ Bef or e remov ing or inserting a hard dri ve , shut dow n t[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–3 The follo wing table shows ho w humidity affects the electr ostatic voltage le vels generated b y different acti vities. Ä CAUT I ON: A product can be degr aded by as little as 7 00 V . P ac k aging and transporting guid elines Follo w these grounding guidelines when pack[...]

4–4 Maintenance and Servi ce Guide Remo val and replacement procedures Equipment guidel ines Grounding equipment must in clude e ither a wrist strap or a foo t strap at a grounded workstation. ■ When seated, wear a wrist strap conn ected to a grounde d system. Wrist straps are fle xible straps with a minimum of one mego hm ±10% resistance in t[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–5 Component replacement pr ocedures This chapter provides remov al and replacement procedures. There are as many as 112 screws, in 11 dif ferent sizes, th a t must be removed, replaced, or loosened w hen servicing the computer . Make special note of ea ch screw s ize and loc[...]

4–6 Maintenance and Servi ce Guide Remo val and replacement procedures Computer feet The computer feet are adhesiv e-backed rubber pads. The f eet are included in the Rubber Feet Kit, spare part number 516499-001 . There are 4 rubber feet that attach to the base enclos ure in the locations illustrated below .[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–7 Battery Before disassembling the computer , follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernati on, turn the computer on, and then shut it down through the operating system. 2. Disconnect all extern al de vices co[...]

4–8 Maintenance and Servi ce Guide Remo val and replacement procedures W ebcam/mic rophone module ✎ If the webcam/microphone mo dule must be replaced, the di splay assembly does not ha ve to be remov ed. Follo w the procedures in this section to replace the webcam/microphone module. For info rmation on replacing the display assembly and o ther [...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–9 7. Remov e the webcam/microphone module. Re verse this procedure to insta ll the webcam/microphone module. Opti cal dr iv e ✎ The optical driv e spare part kit includ es an optical driv e bezel and bracket. Before removing the optical drive, fol low these steps: 1. Shut [...]

4–10 Maintenance and Servi ce Guide Remo val and replacement procedures 4. If it is necessary to replace the opti cal dri ve bracket, follo w thes e steps: a. Position the optical dri ve with the rear to ward you. b . Remo ve the two Phillips PM2.0×3.0 scre ws 1 that secure the optical dri ve brack et to the optical dri ve. c. Remov e the optica[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–11 Memor y module Before removing the memory module, follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernati on, turn the computer on, and then shut it down through the operating system. 2. Disconnect all extern al de vi[...]

4–12 Maintenance and Servi ce Guide Remo val and replacement procedures Re verse this procedure to install a memory module.[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–13 TV tune r module ✎ The TV tuner mo dule spare part kit do es not include a TV tuner module ca ble. The TV tuner module cable is included in the Cable Kit, sp are part number 533 466-001. ✎ The TV tuner external antenna cables are av ailable using spare part numb ers 4[...]

4–14 Maintenance and Servi ce Guide Remo val and replacement procedures RT C ba t t er y Before removing the R TC battery , follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hib ernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all extern al de vic[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–15 Hard dri ve ✎ The hard dri ve spare part kit includes left and right brac ket rails, a connector cable, Mylar co ver with tab, and 4 rubber isolators. Before removing the hard drive, fol low these steps: 1. Shut do wn the computer . If you are unsure whether the compute[...]

4–16 Maintenance and Servi ce Guide Remo val and replacement procedures 6. Remov e the hard driv e from the hard dri ve bay . 7. If it is necessary to replace the hard driv e bra cket or an y of the hard driv e bracket components, remov e the follo wing: 1 Hard driv e adapter cable 2 Four rubber isolators 3 Four Phillips PM3.0×3.5 scre ws that s[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–17 WLAN module Description Spare part number Atheros 9285G 802.11b/g WLAN modules: ■ F or use in Canada, the Cayman Islands, Guam, Puer to Rico , the Un ited States, and the U .S. Virgin Islands 518436-001 ■ F or use in Afg hanistan, Albania, Alger ia, Andorra, Angola, A[...]

4–18 Maintenance and Servi ce Guide Remo val and replacement procedures Broadcom 4322 A GN 802.11a/b/g/ draft-n WLAN modules: ■ F or use in Antigua and Ba rbuda, Barbados, Belize , Canada , the Cayman Islands , Guam, Puer to Rico, T rinidad and T obago, the U .S. Virgin Islands, and the United States 518434-001 ■ F or use in Afghanistan, Alba[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–19 Before removing the WLAN module, foll ow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernati on, turn the computer on, and then shut it down through the operating system. 2. Disconnect all extern al de vices connected to[...]

4–20 Maintenance and Servi ce Guide Remo val and replacement procedures Swi t c h c ove r a n d key b o a r d Before removing the switch co ver and ke yboard, follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hib ernation, turn the computer on, and then shut it down through the operating system. [...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–21 3. T urn the computer display -side up, with the front to ward you, an d open the computer as f ar as possible. 4. Lift the rear edge of the switch co ver until it detaches from t h e computer . 5. Mov e the switch cover back so that it rests on the display . 6. Remov e t[...]

4–2 2 Maintenance and Servi ce Guide Remo val and replacement procedures 9. Release the zero insertion force (ZIF) connector 1 to which the k eyboard cable i s connected and d isconnect the cable 2 from the system board. 10. Remov e the ke yboard. 11. Disconnect the po wer button board cable 1 from the lo w insertion force (LIF ) connector on the[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–2 3 P o wer button boar d Before removing the po wer butt on board, follow th ese steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernati on, turn the computer on, and then shut it down through the operating system. 2. Disconnect all[...]

4–2 4 Maintenance and Servi ce Guide Remo val and replacement procedures Bluetooth module ✎ The Bluetooth mo dule spare part kit does not in clude a Bluetooth module cable. The Bluetooth module cable is av ailable using spare part nu mber 579161-001. Before removin g the Bluetooth module, follow these steps: 1. Shut do wn the computer . If you [...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–2 5 Displa y assembly Before removing the displ a y assembly , follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernati on, turn the computer on, and then shut it down through the operating system. 2. Disconnect all ex te[...]

4–2 6 Maintenance and Servi ce Guide Remo val and replacement procedures 6. If it is necessary to replace the display bezel or any of the display assembly intern al components, remove the follo wing screw co vers and screws: 1 T wo Mylar scre w covers on the display bezel bottom ed ge. The display rubber screw co vers are included in the Display [...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–2 7 9. If it is necessary to replace the display pane l, remo ve the tw o Phillips PM2.5×5.0 screws 1 from the top corners and the six Ph illips PM2.5×5.0 scre ws 2 from the display hinges. 10. Flex the bottom of the display panel 1 back and release the display hinges . Di[...]

4–2 8 Maintenance and Servi ce Guide Remo val and replacement procedures 11. If it is necessary to repl ace the display hinges, remov e th e two Phillips PM2.0×3.0 screws 1 that secure each display hinge to the display panel. 12. Remov e the display hinges 2 . The display hinges are av ailable in th e Display Hinge Bracket Kit, spare part 574556[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–2 9 Speak er Before removing the speak er assembly , follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernati on, turn the computer on, and then shut it down through the operating system. 2. Disconnect all extern al de vi[...]

4–30 Maintenance and Servi ce Guide Remo val and replacement procedures To p c o v e r Before removing the top co ver , follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hib ernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all ex ternal de vices co[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–31 4. T urn the computer right-side u p, with the front to ward you. 5. Disconnect the follo wing cables from the system board: 1 T ouchPad board cable 2 Fingerprint reader board cable ✎ The cable connects to a LIF connector on the system board. 6. Remov e the four Phillip[...]

4–3 2 Maintenance and Servi ce Guide Remo val and replacement procedures Re verse this procedure to install the top co ver .[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4– 33 Modem module ✎ The modem mo dule spare part kit does not include a modem module cable. The modem module cable is included in the Cable Kit, spare p a rt number 533 466-001. See “Cable Kit” on page 3-10 for more Cable Kit spare part number information. Before removi[...]

4–3 4 Maintenance and Servi ce Guide Remo val and replacement procedures Audio/infr ared board Before removing the audio/inf r ar ed board, follo w these s teps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hib ernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–3 5 USB boar d Before removing the USB bo ard, follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernati on, turn the computer on, and then shut it down through the operating system. 2. Disconnect all extern al de vices co[...]

4–3 6 Maintenance and Servi ce Guide Remo val and replacement procedures P o wer connector cable ✎ Before removing the po wer connector cable, follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hib ernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect [...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–3 7 Sys t e m b o a r d ✎ The system board spare kit includes replacement thermal material. Before removing the system board, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernati on, turn the computer on, and then [...]

4–3 8 Maintenance and Servi ce Guide Remo val and replacement procedures Remov e the system board: 1. Disconnect the follo wing cables from the system board: 1 Modem module cable 2 Audio/infrared board cab le ✎ The audio/infrared board cable connects to a LIF con nector on the system board. 3 USB board cable ✎ The USB board cable connects to [...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–3 9 TV tune r module cable ✎ The TV tuner mo dule cable is a vailable in the Cable Kit, spare part number 533466-001. Before removing the TV tuner mo dule cable , follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernat[...]

4–40 Maintenance and Servi ce Guide Remo val and replacement procedures Modem module cable ✎ The modem mo dule cable is av ailable in the Cable Kit, spare p art number 53346 6-001. The modem module cable includes the RJ-11 jack. Before removin g the modem mo dule cable, follow these steps: 1. Shut do wn the computer . If you are unsure whether [...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–41 Fa n/heat sink ✎ The fan/heat sink assembly spare kit includes replacement thermal material. ✎ T o properly ventilate the computer , allow at least a 7.6-cm (3-inch) clearance on the right side and rear panel of the computer . The computer uses an electric fan for v e[...]

4–4 2 Maintenance and Servi ce Guide Remo val and replacement procedures ✎ The thermal material must be thorough ly cleaned from the surfaces of the fan/ heat sink assembly and th e system board each time the fan/heat sink assembly is remov e d. Ther mal paste is applied to the fan/heat sink assembly to correspond with components on the system [...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–4 3 8. Remov e the fan/heat sink assembly 6 . ✎ Due to the adhesi ve quality of the th ermal material located between the fan/ heat sink assembly and system board components, it may be necessary to mov e the fan/heat sink assembly from side to side to detach the assembly .[...]

4–44 Maintenance and Servi ce Guide Remo val and replacement procedures Process or ✎ All processor spare part kits include replacement thermal material. Before removing the processor , follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hib ernation, turn the computer on, and then shut it down th[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–4 5 Remov e the processor: 1. Use a flat-bladed scre wdrive r to turn the processor locking screw 1 one-half turn counte rclockwise until you hear a click. 2. Lift the processor 2 straight up and rem ov e it. ✎ When you install the proce ssor , the gold triangle 3 on the p[...]

Maintenance and S er vi ce Guide 5–1 5 Setup Utility Starting th e Setup Utility The Setup Utility is a R OM-based info rmation and customizatio n utility that can be used e ven when your W indo w s® operating system is not w orking. ✎ The fingerprint reader (select models only) cannot be used to access the Setup Utility . The utility reports [...]

5–2 Maintenance and Servi ce Guide Setup Utility Nav igating and selec ting in th e Setup Utility Because the Setup Utility is not W indow s based, it does not support the T ouc hPad. Na vigation and selection are by keystr oke. ■ T o choose a me nu or a menu item, use the arro w keys. ■ T o choose an item in a list or to toggle a field, for [...]

Setup Utilit y Maintenance and S er vi ce Guide 5–3 Ex iting the Setup Utilit y Y ou can e xit the Setup Utility with or without saving changes. ■ T o exit the Setup Utility and sa ve yo ur changes from the current session: If the Setup Utility menus are not visible, press esc to return to the menu display . Then use the arro w keys to select E[...]

5–4 Maintenance and Servi ce Guide Setup Utility S ystem Conf iguration menu Diagnostics m enu Select T o do this Language Suppor t Change the Setup Utility language. Button Sound (select models only) Enable/disab le the capacitiv e button tapping sound. Vir tualization T echnology (select models only) Enable/disab le the processor Vir tua lizati[...]

Maintenance and S er vi ce Guide 6–1 6 Specifications Computer specifications Metri c U .S. Dimensio ns Width 37.85 cm 14.9 in Depth 25.8 cm 10.12 in Height (front to back) 3.4 cm 1.34 in We i gh t BrightView (with optical dr ive and hard drive) 3.18 kg 7.00 lbs Input power Operating voltage 18.5 V dc @ 3.5 A - 65 W or 18.5 V dc @ 4.74 A – 90 W[...]

6–2 Maintenance and Servi ce Guide Spe cifica tion s 15 .6 -inc h WX G A display specif ications Hard dr iv e specificat ions Metri c U .S. Dimensio ns Height 21.0 cm 8.27 in Width 35.9 cm 14.1 in Diagonal 39.5 cm 15.6 in Number of colors Up to 262,000 Contrast ratio 500:1 (typical) Brightness 220 nits (typical) Pixel resolution Pitch 0.255 × 0.[...]

Spe cifica tion s Maintenance and S er vi ce Guide 6–3 Blu-ra y ROM D VD ± R/R W SuperMulti DL Driv e spec ification Applicable disc Read: Write: CD-D A, CD+(E)G, CD-MIDI, CDTEXT , CD-ROM, CD-R OM XA, MIXED MODE CD , CD-I, CD-I Bridge (Photo-CD , Video CD), Multisession CD (Photo-CD , CD-EXTRA, P or tfolio , CD-R, CD-RW), CD-R, CD-R W , D VDROM [...]

6–4 Maintenance and Servi ce Guide Spe cifica tion s D VD±R W and CD-RW SuperMulti Double -La yer Combo Dr iv e specifications Applicabl e disc Read: Wr ite: CD-D A, CD+(E)G, CD-MIDI, CDTEXT , CD-ROM, CD-R OM XA, MIXED MODE CD , CD-I, CD-I Bridge (Photo- CD , Video CD), Multisession CD (Photo-CD , CD-EXTRA, P or tfolio , CDR, CD-RW), CD-R, CD-R [...]

Spe cifica tion s Maintenance and S er vi ce Guide 6–5 S y stem DMA specifications S ystem interr upt spec ifications Hard wa re DMA System function DMA4 Direct memor y access controller Hard wa re IRQ System function ISA00 High precisi on ev ent timer ISA01 Standard 10 1-/102-K ey or Microsoft® Natural K eyboard ISA04 ENE COR Recei ver ISA08 Hi[...]

6–6 Maintenance and Servi ce Guide Spe cifica tion s S ystem I/O addr ess specifications I/O address (he x) System function (shi pping configuration) 000 - 00F Dire ct memor y access controller 000 - CF7 PCI bus 010 - 01F Motherboard resources 020-021 Program interr upt controller 02E-02F Motherboard resources 040-043 System timer 060 Standard 10[...]

Spe cifica tion s Maintenance and S er vi ce Guide 6–7 S ystem memory map spec ifications CD0-CD8 Motherboard re sources 0D00-FFFF PCI bus 2000-20FF Realtek RTL8168D/8111D F amily PCI-E GBE NIC 2000-2FFF PCI Standard PCI-to-PCI Bri dge 3000-6FFF PCI Standard PCI-to-PCI Bri dge 7000-70FF A TI Mobility Radeon HD 4650 Series 7000-7FFF PCI Standard P[...]

6–8 Maintenance and Servi ce Guide Spe cifica tion s D1004000-D1004FFF Realtek RTL8168D/8111D F amily PCI-E GBE NIC D1100000-D11FFFFF PCI standard PCI-to-PCI b ridge D1200000-D120FFFF Atheros AR 9285 802.11b/g WiFi Adapter D1200000-D12FFFFF PCI standard PCI-to-PCI b ridge D1300000-D22FFFFF PCI standard PCI-to-PCI b ridge D2300000-D230FFFF A TI Mo[...]

Maintenance and S er vi ce Guide 7–1 7 Sc r ew listing This section provides specif ication a nd reference information for the scre ws used in the computer . All screws except the displ ay screws listed in this section are av ailable in the Screw Kit, spare part number 516498-001. Display scre w are av ailable in the Display Scre w Kit, spare par[...]

7–2 Maintenance and Servi ce Guide Scre w li stin g Where used: 3 scre ws that secure the keyboard to the computer Where used: (1) One scre w that secures the WL AN module to the system board (2) One scre w that secures the TV tuner module to the system board Where used: 4 scre ws that secure the display hi nges to the display bezel[...]

Scre w li stin g Maintenance and S er vi ce Guide 7–3 Where used: 2 scre ws that secure the wirele ss antennas to the display co ver Phillips P M2.5×3 . 0 screw Where used: 2 scre ws that secure the modem to the system board Color Quantity Len gth Thread Head diameter Black 2 3.0 mm 2.5 mm 5.0 mm[...]

7–4 Maintenance and Servi ce Guide Scre w li stin g Phillips P M2.5×4. 0 sc r e w Where used: 3 scre ws that secure the switch co ver to the ke yboard Where used: One scre w that secures the power b utton board to the switch cover Color Quantity Len gth Thread Head diameter Black 16 4.0 mm 2.5 mm 5.0 mm[...]

Scre w li stin g Maintenance and S er vi ce Guide 7–5 Where used: One scre w that secures the top cov er to the computer Where used: 4 scre ws that secure the top cover to the computer Where used: 6 scre ws that secure the displa y panel to the display enclosure[...]

7–6 Maintenance and Servi ce Guide Scre w li stin g Where used: One scre w that secures th e speaker to the computer Phillips P M2.5×6 .0 scre w Where used: 4 scre ws that secure the speaker to the top co ver Color Quantity Len gth Thread Head diameter Silver 4 6.0 mm 2.5 mm 5.0 mm[...]

Scre w li stin g Maintenance and S er vi ce Guide 7–7 Phillips P M2.5×5 .0 scre w Where used: 8 scre ws that secure the display panel brack ets to the display panel enclosure Where used: 2 scre ws that secure the display panel to the display panel encl osure Color Quantity Len gth Thread Head diameter Silver 10 5.0 mm 2.5 mm 5.0 mm[...]

7–8 Maintenance and Servi ce Guide Scre w li stin g Phillips P M2.5×7 . 0 sc re w Where used: (1) One scre w that secures the USB board to the system board (2) One scre w that secures the system board to the computer (3) One scre w that secures the au dio/infrared board to the computer Where used: 4 scre ws that secure the keyboard to the comput[...]

Scre w li stin g Maintenance and S er vi ce Guide 7–9 Where used: 2 scre ws that secure the switch co ver to the ke yboard Where used: 4 scre ws that secure the di splay assembly to the computer Where used: One scre w that secures the power conn ector bracket to the base enclosure[...]

7–10 Maintenance and Servi ce Guide Scre w li stin g Where used: One scre w that secures the optical driv e to the computer Where used: 9 scre ws that secure the top cover to the base enclosure Where used: 2 scre ws that secure the display bezel to the display[...]

Scre w li stin g Maintenance and S er vi ce Guide 7–11 Phillips P M3. 0×3. 5 sc re w Where used: 4 scre ws that secure the hard driv e bracket to the hard driv e Color Quantity Len gth Thread Head diameter Black 4 3.5 mm 3.0 5.0 mm[...]

Maintenance and S er vi ce Guide 8–1 8 Back up and R eco v ery Recov ery after a system failure is as complete as yo ur most current backup. HP recommends that you create recov ery discs immediately after software setup. As you add new software and data fi le s, you should continue to back up your system on a re gular basis to maintain a reasonab[...]

8–2 Maintenance and Servi ce Guide Back up and Reco very ■ Only one set of reco very discs can be created per comput er . ■ Number each disc be fore inserting it into the computer optical dri ve. ■ If necessary , you can exit the program before you ha ve finished creatin g the recovery discs. The ne xt time you open Recov ery Manager, you w[...]

Back up and Reco very Maintenance and S er vi ce Guide 8–3 ✎ The backup process may tak e over an hour , depending on the f ile size and the speed of the computer . 1. Select Start > All Programs > Maintenance > Backup and Restore . 2. Follo w the on-screen instructions to set up and create a backup. ✎ Wi n d ow s ® includes the Use[...]

8–4 Maintenance and Servi ce Guide Back up and Reco very Pe r f o r m i n g a r e c o v e r y ✎ Y ou can recover only f iles tha t you hav e previously backed up. HP recommends that yo u use Recovery Manager to create an a set of recov ery discs (entire driv e backup) as soon as you set up your co mputer . Recov ery Manager software allo ws yo [...]

Maintenance and S er vi ce Guide 9–1 9 Connec tor pin assignments 13 9 4 Audio-in (mic roph one) Pin Signal 1 P ower 2 Ground 3 TPB- 4T P B + 5T P A - 6T P A + Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground[...]

9–2 Maintenance and Servi ce Guide Connect or pin assignments Audio-out (headphone) External monitor Pin Signal 1 Audio out, left channel 2 A udio out, right chan nel 3 Ground Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B[...]

Connec tor pin assignments Maintenance and S er vi ce Guide 9–3 HDM I Pin Signal 1 T ransition minimized diff erential signal (TDMS) data 2+ 2 T ransition minimized diff erential signal (TDMS) data 2 shield 3 T ransition minimized diff erential signal (TDMS) data 2- 4 T ransition minimized diff erential signal (TDMS) data 1+ 5 T ransition minimiz[...]

9–4 Maintenance and Servi ce Guide Connect or pin assignments RJ-11 (modem) RJ- 45 (network) Pin Signal 1 Unused 2 Tip 3 Ring 4 Unused 5 Unused 6 Unused Pin Signal 1 T ransmit + 2 T ransmit 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused[...]

Connec tor pin assignments Maintenance and S er vi ce Guide 9–5 Univ ersal Serial Bus Pin Signal 1 +5 VDC 2 Data - 3 Data + 4 Ground[...]

Maintenance and S er vi ce Guide 10–1 10 P o wer cor d set requir em ents The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 v olts A C or from 220 to 240 volts A C. The 3-conductor po wer cord set included with th e computer meets the requirements for use in the country or re gion where the e[...]

10–2 Maintenance and Servi ce Guide P owe r c o rd se t re qu i re m en t s Requir em ents for specific countries and regions Country/region Accredited agency Accr edited agency Applicable note number A u stralia EANSW 1 Au s t r i a OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMK O 1 Finland FIMK O 1 Fr a n c e U T E 1 Ger many VDE 1 Italy IMQ 1 [...]

Maintenance and S er vi ce Guide 11–1 11 Recycl in g Battery When a battery has reached the end of its useful life, do not dispose of the battery in gen eral household waste. Follo w the local laws and re gulations in yo ur area for computer battery disposal. Displa y Å W ARNI NG: The bac k light con tains merc ur y . Exerc ise cautio n when r e[...]

11–2 Maintenance and Servi ce Guide Rec ycli n g Perform the follo wing steps to di sa ssemble the display assembly: 1. R em ove a l l sc r ew cove r s 1 and scre ws 2 that secure the display be zel to the display assembly . 2. Lift up and out on the left and righ t inside edges 1 and the top and bottom inside edges 2 of the display bezel until t[...]

Rec ycli n g Maintenance and S er vi ce Guide 11–3 4. Disconnect all display panel cables 1 from the display in verter and remo ve the in verter 2 . 5. Remov e all screws 1 that secure the display panel as sembly to the di splay enclosure. 6. Remov e the display panel assembly 2 from the display enclosure. 7. T urn the display panel assembly upsi[...]

11–4 Maintenance and Servi ce Guide Rec ycli n g 9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the disp lay panel to the display panel frame. 10. Remove the display panel frame 2 from the display panel. 11. Remov e the screws 1 that secure the backlight cov er to the display panel. 12. Lift the top edge of the backlight co[...]

Rec ycli n g Maintenance and S er vi ce Guide 11–5 16. T urn the display pan el upside do wn. 17. Remov e the backlight frame from the display panel. Å W ARNI NG: The bac k light con tains merc ur y . Exerc ise cautio n when r emov ing and handling the backligh t to avo id damaging this component and cau sing exposur e to the mer cury . 18. Remo[...]

11–6 Maintenance and Servi ce Guide Rec ycli n g 19. Disconnect the display panel cable 1 from the LCD panel. 20. Remov e the screws 2 that secure the LCD panel to the display rear panel. 21. Release the LCD panel 3 from th e display rear panel. 22. Release the tape 4 that secures the LCD panel to the display rear panel. 23. Remov e the LCD panel[...]

Maintenance and S er vi ce Guide Inde x–1 Inde x 1394 pin assignmen ts 9–1 A AC adapter 2–11 AC adapter, spare part number 3–11 , 3–12 administrator password 5–3 antenna components 1–3 spare part number 3–3 audio, product description 1–2 audio/infrared bo ard removal 4–34 spare part number 3–6 , 3–14 , 4–34 audio-in jack l[...]

Index –2 Maintenance and Servi ce Guide Index display assembly removal 4–25 spare part number 3–18 , 4–25 display bezel, spare pa rt number 3–14 display cable, spare part number 3–8 , 3–18 display components 2–9 display enclosure, spare part number 3–18 Display Hinge Kit, spare part number 3–8 , 3–18 , 4–28 display panel 3?[...]

Index Maintenance and S er vi ce Guide Inde x–3 webcam 2–9 wireless 2–2 M Main menu 5–3 memory map specifications 6–7 memory module product description 1–2 removal 4–11 spare part number 3–13 spare part numbers 3–7 , 4–11 microphone location 2–9 product description 1–2 microphone jack location 2–5 pin assignments 9–1 mod[...]

Index –4 Maintenance and Servi ce Guide Index power requirements 1–4 processors 1–1 product name 1–1 security 1–4 serviceability 1–4 TV tuner 1–3 webcam 1–2 wireless 1–3 product name 1–1 , 3–1 , 4–5 R rear components 2–6 recovery from the recovery discs 8–4 procedure 8–4 recovery discs 8–4 recycling battery 11–1 di[...]

Index Maintenance and S er vi ce Guide Inde x–5 using system restore points 8–3 V vents, location 2–6 , 2–8 volume down light 2–2 volume mute button 2–3 volume mute light 2–2 volume up light 2–2 W warranty period 3–1 , 4–5 webcam location 2–9 product description 1–2 removal 4–8 spare part number 3–8 , 3–18 , 4–8 webc[...]