HP K7100 manual

HP Off i ce j et K7100 se r i es U ser Gui de[...]

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HP Officejet K7100 series User Guide[...]

Copyright Information © 2007 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in [...]

Table of contents 1 Welcome Special features .............................................................................................................. ....................... 2 Using this guide .............................................................................................................. ....................... 3 Finding other [...]

4 Printing and loading media Selecting print media ......................................................................................................... .................. 27 Tips for selecting and using print media .......... .......................................... ......................... 27 Understanding specifications for supported medi[...]

Information tab ......................... ................. ...................... ................................. .............. ...................... 74 HP Instant Support ............... ............... .......................................... .................... ................ .. 74 Security and privacy ............ ................. ..[...]

Placement of the text or graphics is wrong ............. .................... ................................. ....... 89 Check how the media is loaded .. ......................... ......................... ..................... 89 Check the media size ......................................................................................... 89 Che[...]

Check the print cartridge contact pads ..... .............. ............. ........... ............. ...... 94 Resolving paper-feed problems ............ .......................................................... .............. ............. ......... 95 Another paper feed problem is occurring .... ................. .................. ..............[...]

Notice to Users in Korea ................................................................................................... 12 5 Miscellaneous regulatory information .......................................................................................... ...... 127 RoHS notices (China only) ....... ................ ..............................[...]

1 Welcome This section contains the following information: ● Special features ● Using this guide ● Finding other resources for the product ENWW 1[...]

Special features This printer is equipped with several exciting features. ● Digital photo printing – Print high-quality color and black-and-white photographs. ● Wide-format printing – Print on sizes up to 330 x 483 mm (13 x 19 inches) or A3+ borderless. ● Borderless printing – Use the entire page surface when printing photos and cards b[...]

Using this guide This guide includes the following sections: ● Getting started – Describes the printer parts and explains how to connect using a USB or a parallel cable, and how to install the printer software, how to connect to a network. ● Using print cartridges and accessories – Explains how to use the print cartridges and how to install[...]

Finding other resources for the product You can obtain product information and further troubleshooting resources that are not included in this guide from the following resources: ● Readme file and release notes – Provides late-breaking information and troubleshooting tips. Included on the Starter CD. ● Toolbox – Provides information about p[...]

2 Getting started This section contains the following information: ● Understanding the printer parts and functions ● Configuring the printer (Windows) ● Configuring the printer (Mac OS) ● Uninstalling the printer software ● Customizing the printer software setup program ● Installing other software ENWW 5[...]

Understanding the printer parts and functions Front view (trays, cover, and print cartridge cradle) 6 7 1 Extendable input tray 2 Extendable output tray 3 Front manual feed paper guide 4 Front manual feed slot 5 Top cover 6 Print cartridge latch 7 Print cartridge cradle 6 Chapter 2 Getting started ENWW[...]

Front view (input tray) 1 Input tray lock 2 Small media guide 3 Paper width guide 4 Small media ejector Printer lights The printer lights provide visual cues about the status of the printer. For more information, see Printer lights reference on page 104 . 1 Right print cartridge light (black, photo, or gray print cartridge) 2 Left print cartridge l[...]

4 Resume button and light 5 Power button and light Back view 6 1 4 5 6 7 3 2 8 1 Universal serial bus (USB) port 2 Parallel port 3 Rear access panel 4 Rear manual feed slot 5 Rear manual feed paper guide 6 Rear access panel release buttons 7 Power input 8 Optional automatic two-sided printing accessory (duplex unit) 8 Chapter 2 Getting started ENWW[...]

Configuring the printer (Windows) You can connect the printer directly to a computer, or you can share the printer on a locally shared network. NOTE: You must have administrator privileges to install a printer driver in Windows 2000, Windows Server 2000, or Windows XP. Direct connection You can connect the printer directly to your computer using a [...]

To connect the printer before installing the software If you connected the printer to the computer before installing the printer software, the Found Ne w Hardw are wizard appeared on the computer screen. NOTE: If you have turned on the printer, do not turn off the printer or unplug the cable from the printer while the installation program is runnin[...]

3. Click the option to share the printer, and give the printer a share name. 4. If you are sharing the printer with client computers that use other versions of Windows, you can click Additional Drivers to install their drivers as a convenience to them. This optional step requires you to have the Starter CD in your CD drive. ENWW Configuring the pri[...]

Configuring the printer (Mac OS) You can use the printer with a single Macintosh computer using a USB cable, or you can share the printer among other users on a network. To install the software for a locally shared network or for a direct connection 1. Connect the printer to the computer with the USB cable or to the network with a network cable. 2.[...]

To share the printer on a locally shared network When you connect the printer directly, you can still share the printer with other computers using a simple form of networking known as locally shared networking. Use this configuration only in small groups or when usage is low. The computer that is connected to the printer is slowed down when many us[...]

Uninstalling the printer software To uninstall the sof tw are for Wind ows computers If you are using Windows 2000 or Windows XP, you must have administrator privileges to uninstall the printer software. 1. If the printer is connected directly to the computer using a USB or parallel cable, disconnect the printer. 2. Close any running applications. [...]

6. When the Main Installation dialog box appears, select Uninstall from the drop-down list located in the upper-left part of the dialog box. 7. Follow the instructions on the screen to remove the printer software. ENWW Uninstalling the printer software 15[...]

Customizing the printer software setup program The Starter CD contains a utility that allows system administrators to create customized installation packages that can be launched silently. System administrators can then distribute a customized installation package by sharing it from a local or mapped network drive. To access the utility, select Cus[...]

Installing other software ● Use HP Photosmart Essential to view and edit photos and image files in Windows. To install this software, insert the HP Photosmart Pro software CD, click the HP Photosmart Essential button on the CD browser menu, and select it from the list of software shown (see HP Photosmart Essential software on page 43 ). ● For t[...]

3 Using print cartridges and accessories This section contains the following information: ● Using the print cartridges ● Installing the optional automatic two-sided printing accessory (duplex unit) 18 Chapter 3 Using print cartridges and accessories ENWW[...]

Using the print cartridges Supported print cartridges Four print cartridges are available for use with the printer. 1 Black 2 Tri-color 3 Photo 4 Gray photo To print... Insert this print cartridge in the left stall Insert this print cartridge in the right stall Full-color photos HP Tri-color HP Photo Black-and-white photos HP Tri-color HP Gray Phot[...]

Inserting the print cartridges Use only the replacement cartridges that have the same cartridge number as the print cartridge that you are replacing. See Supported print cartridges on page 19 To install or replace a print cartridge 1. Turn on the printer, open the top cover, and lift the print latch. CAUTION: The print cartridge carriage may be mov[...]

4. Hold the print cartridge with the copper contacts facing the printer, and then slide the print cartridge into the cradle. NOTE: Depending on the cartridge size, they may not align with each other. If you have trouble inserting the print cartridge after lifting the carriage latch, verify the printer is on and wait a few seconds for the carriage t[...]

For Window s You can align the print cartridges from the Toolbox or the printer driver. 1. Load plain paper into the input tray (see Loading media in the input tray on page 36 .) 2. Open the Toolbox from the Printer Properties settings. See Toolbox overview on page 72 for more information. -or- Open the printer driver (see Changing print settings o[...]

3. Click the Printer Services tab (Toolbox) or Services tab (printer driver). 4. Click Clean Print Cartridges and follow the onscreen instructions. 5. If you still find a problem in the printout, repeat this cleaning process. 6. If there is still a problem in the printout, either the print cartridge is out of ink and should be replaced or the cartr[...]

To store the print cartridge in the Print Cartridge Protector 1. Insert the print cartridge into the protector and snap it securely in place. 2. To remove the print cartridge from the protector, press down and back on the tab inside the protector to release the print cartridge, and then remove the print cartridge. Printing with a single print cartr[...]

Installing the optional automatic two-sided printing accessory (duplex unit) The printer can automatically print on both sides of a sheet of paper when a duplex unit is attached to the back of the printer. NOTE: The duplex unit is an optional accessory that is available for the HP Officejet K7100 series printer. It may be purchased separately in so[...]

4 Printing and loading media This section contains the following information: ● Selecting print media ● Loading media in the input tray ● Using the automatic paper-type sensor ● Changing print settings ● Understanding smart software features ● Printing digital photographs ● Printing borderless ● Printing in grayscale ● Printing pa[...]

Selecting print media Your printer is designed to print on a variety of media types (such as photo paper, plain paper, envelopes, and transparencies) and sizes. The printer works well with most office paper types, and provides the best results on paper that accepts ink well. Always use media that conforms with the types, sizes, and weights listed i[...]

Understanding supported media sizes The following table lists the sizes of media you can use with each paper path. Media size Input tray Front manual feed slot Rear manual feed slot A utomatic two- sided printing accessory (duplex unit) A3 297 x 420 mm (11.7 x 16.5 inches) A3+ 330 x 483 mm (13 x 19 inches) A4 210 x 297 mm (8.27 x 11.69 inches) A5 1[...]

Media size Input tray Front manual feed slot Rear manual feed slot A utomatic two- sided printing accessory (duplex unit) 104.9 x 241.3 mm (4.13 x 9.5 inches) Envelope A2 111 x 146 mm (4.37 x 5.75 inches) Envelope C5 162 x 229 mm (6.38 x 9.02 inches) Envelope C6 114 x 162 mm (4.49 x 6.38 inches) Envelope DL 110 x 220 mm (4.33 x 8.66 inches) Envelop[...]

Media size Input tray Front manual feed slot Rear manual feed slot A utomatic two- sided printing accessory (duplex unit) 101.6 x 254 mm (4 x 10 inches) Panorama 101.6 x 279.4 mm (4 x 11 inches) Panorama 101.6 x 304.8 mm (4 x 12 inches) Photo 88.9 x 127 mm (3.5 x 5 inches) Photo 101.6 x 152.4 mm (4 x 6 inches) Photo with tab 101.6 x 152.4 mm (4 x 6[...]

Media size Input tray Front manual feed slot Rear manual feed slot A utomatic two- sided printing accessory (duplex unit) Letter 215.9 x 279.4 mm (8.5 x 11 inches) Statement 129.7 x 215.9 mm (5.5 x 8.5 inches) Super B 330 x 483 mm (13 x 19 inches) Tabloid 279.4 x 431.8 mm (11 x 17 inches) Borderless Photo Panorama A4 210 x 594 mm (8.27 x 23.39 inch[...]

Media size Input tray Front manual feed slot Rear manual feed slot A utomatic two- sided printing accessory (duplex unit) 203.2 x 254 mm (8 x 10 inches) Borderless Photo 215.9 x 279.4 mm (8.5 x 11 inches) Borderless Photo 279.4 x 355.6 mm (11 x 14 inches) Borderless Photo 304.8 x 304.8 mm (12 x 12 inches) Borderless Photo 10 x 15 cm 100 x 150 mm (3[...]

Media size Input tray Front manual feed slot Rear manual feed slot A utomatic two- sided printing accessory (duplex unit) 279 x 432 mm (11 x 17 inches) Custom Understanding supported media types All media support up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting might temporarily use a large amount of hard disk spa[...]

Media type Input tray and front and rear manual feed slots Manual duplex Auto duplex Borderless printing HP greeting cards HP photo greeting cards Other greeting cards Brochure papers HP brochure papers Other brochure papers 34 Chapter 4 Printing and loading media ENWW[...]

Understanding supported media weights and capacities The following table provides information about the media weights and capacity that the paper paths can support. Tray Type Weight Capacity Input tray Paper, envelopes, cards 60 to 135 g/m 2 (16 to 36 lb bond) Up to 19 mm (0.75 inches) or up to 150 sheets plain paper; up to 15 envelopes; up to 60 c[...]

Loading media in the input tray This section explains how to load plain paper and standard media sizes and types into the input tray. Following are general guidelines for loading media into trays: ● If you are printing on thick or photo paper, you can use the rear manual feed slot. See Printing with the front or rear manual feed slot on page 50 .[...]

7. Lower the output tray to its horizontal position. HP Desk jet 98 00 8. Extend the output tray if necessary. ENWW Loading media in the input tray 37[...]

Using the automatic paper-type sensor The automatic paper-type sensor automatically selects the print settings appropriate for the media in the printer, particularly when used with HP media. The sensor scans the first page of the loaded media, determines the media type, and selects the most suitable settings for your document, and then prints the d[...]

Changing print settings You can change print settings (such as media size or type) from an application or the printer driver. Changes made from an application take precedence over changes made from the printer driver. However, after the application is closed, the settings return to the defaults configured in the printer driver. NOTE: To set print s[...]

Understanding smart software features The printer driver provides the following smart software features. To access the printer driver, see Printing a document on page 49 . NOTE: Some features are only available in Windows. To find more information on a specific feature in the Windows printer driver, right-click the feature and select What's Th[...]

Printing digital photographs Enhanced color printing Your printer uses six ink colors to enhance the quality of printed photographs. To obtain a list of supported print cartridges for your printer, see Supported print cartridges on page 19 . NOTE: You can print high-quality black-and-white photographs using a gray photo print cartridge, combined wi[...]

To print digital photographs 1. Load the photo paper: ● If you are loading a stack of photo paper, see Loading media in the input tray on page 36 . ● If you are printing one or just a few sheets, you can use the front manual feed slot. If you are printing on thick paper and desire a straight paper path, you can use the rear manual feed slot. If[...]

an Exif Print-enabled digital camera, Exif Print captures information such as exposure time, type of flash, and color saturation, and stores it in the image's file. The printer software then uses this information to automatically perform image-specific enhancements, resulting in outstanding photographs. Printing Exif Print-enhanced photos requ[...]

Printing borderless Borderless printing lets you print to the edges of certain paper types and a range of standard paper sizes from 101.6 x 152.4 mm (4 x 6 inches) to 330 x 482.6 mm (13 x 19 inches), or A6 to A3+. NOTE: Open the file in a software application and assign the image size. Make sure the size corresponds to the paper size on which you a[...]

For Macintosh 1. Load the appropriate paper: ● If you are printing one or just a few sheets, you can use the front or rear manual feed slot. If so, continue with the steps below and load the paper in a later step. ● If you are using the input tray, see Loading media in the input tray on page 36 . 2. Open the file you wish to print. 3. Click Fil[...]

Printing in grayscale The grayscale printing feature allows you to print high-quality, black-and-white photographs in shades of gray using a gray photo print cartridge. For Window s 1. Load the print media (see Loading media in the input tray on page 36 ). 2. Open the Printer Properties dialog box. 3. Click Color . 4. In the Print in grayscale drop[...]

Printing panoramic photos This section contains information about printing panoramic photos that contain borders and photos that are borderless. Following are guidelines for printing panoramic photos: ● For high-quality results, use a photo print cartridge in combination with the tri-color print cartridge. ● For maximum fade resistance, use HP [...]

3. Set the following options as appropriate on the Features and Color tabs: ● Photo fix options ● Advanced color options ● Color management ● Grayscale quality 4. Select any other desired print settings, and then click OK . 48 Chapter 4 Printing and loading media ENWW[...]

Printing a document The steps to print a document vary depending on the software program. In general, follow this procedure to print a document. NOTE: You can also access this feature from the Printing Shortcuts tab. Open the printer driver, select the Printing Shortcuts tab, and select the feature from the What do you want to do? drop- down list. [...]

Printing with the front or rear manual feed slot If you are printing one or just a few photos, envelopes, or sheets of paper, you can use the front manual feed slot and leave your regular media in the input tray. The rear manual feed slot uses a straight paper path and is designed for printing single sheets on thick paper (up to 280 g/m 2 ) like ca[...]

Loading the front manual feed slot NOTE: If there are any printouts on the output tray, remove them before using the front manual feed slot. 1. Extend the output tray. 2. Slide the paper guide to the left to its outermost position. 3. Lift the clear plastic flap and insert the media into the narrow opening between the output tray and the plastic fl[...]

Loading the rear manual feed slot 1. Before you load the paper, adjust the paper guide to the size of paper you are printing by aligning it with the appropriate icon below the rear manual feed slot. 2. Insert a single sheet of paper print-side up into the left side of the rear manual feed slot. The printer grips the paper. 3. Press the Resume butto[...]

Printing on various media types NOTE: Use HP media for optimum print quality. These media types are specifically designed to work with your printer. See HP supplies and accessories on page 109 for ordering information. If you are printing transparencies, HP recommends removing each transparency as it prints and setting it aside to dry. For Wind ow [...]

Printing on custom-sized paper NOTE: The paper width must be between 76.2 and 330.2 mm (3 and 13 inches); the paper length must be between 127 and 1,270 mm (5 and 50 inches) For Window s 1. Load the print media (see Loading media in the input tray on page 36 ). 2. Open the printer driver (see Printing a document on page 49 ). 3. Click the Features [...]

Printing on envelopes NOTE: Avoid using envelopes that have clasps or windows; have thick, irregular, or curled edges; are shiny or embossed; or are wrinkled, torn, or otherwise damaged. 1. Raise the output tray and remove any media from the input tray. 2. Insert up to 15 envelopes along the right side of the input tray, with the flaps facing up an[...]

Printing on cards and smaller-sized media NOTE: If you are printing on thick paper (such as cardstock), you can use the rear manual feed slot. See Printing with the front or rear manual feed slot on page 50 . If you wish to print to the edge of the cards, see Printing borderless on page 44 . 1. Raise the output tray and remove any media from the in[...]

6. Lower the output tray. 7. For Window s: a. Open the printer driver (see Printing a document on page 49 ). b. Click the Features tab. c. Select the size of the cards from the Size drop-down list. For instructions on printing custom-sized cards, see Printing on custom-sized paper on page 54 . d. Select the paper type from the Paper Type drop-down [...]

b. Press the input tray lock and extend the tray. a b c. Close the small media guide by moving it 90 ˚ counterclockwise. d. Eject the media by pulling out the small media ejector. e. After removing the media, push the small media ejector back to the original position. f. Reload the desired media into the output tray (see Loading media in the input[...]

Printing multiple pages on a single sheet of paper You can print multiple pages of a document on a single sheet of paper. The printer software automatically resizes the document text and images to fit on the printed page. For Wind ow s 1. Load the appropriate paper (see Loading media in the input tray on page 36 ). 2. Open the printer driver (see P[...]

Printing booklets Booklet printing automatically arranges and resizes the pages of a document so when the document is folded into a booklet, the page order is correct. Performing manual booklet printing For Window s 1. Load the appropriate paper (see Loading media in the input tray on page 36 ). 2. Open the printer driver (see Printing a document o[...]

For Macintosh 1. Load the appropriate paper (see Loading media in the input tray on page 36 ). 2. Click File , and then click Print . 3. Open the Tw o-Sid ed Printing panel. 4. Select Print Both Sides . 5. Select the desired binding orientation by clicking the appropriate icon. 6. Change any other desired print settings and click Print . ENWW Print[...]

Printing posters You can enlarge your document from a single page to multiple tiles that can be pasted together into a poster. You can use this feature to enlarge a single-page document to many tiles depending on the size of your document. NOTE: You can also access this feature from the Printing Shortcuts tab. Open the printer driver, select the Pr[...]

Printing banners You can print large images and bold, oversized fonts on continuous feeds of paper. Following are some guidelines for printing banners: ● Use HP banner paper for great results. ● Remove any perforated strips from the banner paper before loading it in the input tray. ● Input tray capacity: up to 20 continuous sheets. For Wind o[...]

Printing labels Following are guidelines for printing labels: ● Use only paper labels that are designed specifically for your printer. ● Use only full sheets of labels. ● Verify that the labels are not sticky, wrinkled, or pulling away from the protective backing. ● Do not use plastic or clear labels. The ink will not dry on these labels. ?[...]

Printing iron-on transfers Following are guidelines for printing iron-on transfers: ● Use HP iron-on t-shirt transfer paper for great results. ● When printing a mirror image, the text and pictures are horizontally reversed from what appears on the computer screen. ● Input tray capacity: up to 20 sheets. ● Iron-on transfers are available in [...]

Printing on both sides (duplexing) This section contains guidelines and procedures for printing on both sides of the media. Guidelines for printing on both sides of the paper ● Always use media that conforms to the printer specifications. See Understanding specifications for supported media on page 27 for sizes and types of media supported by the[...]

For Wind ow s 1. Load the appropriate paper (see Loading media in the input tray on page 36 ). 2. Open the printer driver (see Printing a document on page 49 ). 3. Click the Features tab. 4. On the Two-sided printing drop-down list, select Manual . 5. Select Flip Pages Up to change the page orientation, if desired. 6. Select a booklet layout from t[...]

NOTE: The duplex unit is an optional accessory that is available for the HP Officejet K7100 series printer. It may be purchased separately in some countries/regions (see HP supplies and accessories on page 109 .) To make automatically printing on both sides the default setting for your printer, see Changing print settings on page 39 . You can also [...]

5. Select the desired binding orientation by clicking the appropriate icon. 6. Change any other desired print settings and click Print . ENWW Printing on both sides (duplexing) 69[...]

Cancelling a print job You can cancel a print job using one of the following methods: ● Control panel : Press the Cancel button. This will clear the job that the printer is currently processing. It does not affect jobs waiting to be processed. ● Window s : Double-click the printer icon that appears in the lower right corner of the computer scre[...]

5 Using the Toolbox This section contains the following information: ● Toolbox overview ● Printer Status tab ● Information tab ● Printer Services tab ● Using the HP Printer Utility (Macintosh) ENWW 71[...]

Toolbox overview The Toolbox provides status and maintenance information about your printer. It also provides access to documentation and online help tools for solving printer problems. NOTE: The Toolbox is available for Windows only. For Macintosh, see Using the HP Printer Utility (Macintosh) on page 78 . To open the Toolbox: 1. Click the Start me[...]

Printer Status tab The Printer Status tab displays ink level information for each print cartridge and also printer status. The printer selection drop-down list lets you select the printer you wish to use with the Toolbox utilities. It lists printers that are compatible with the Toolbox. The status window displays messages related to current printer[...]

Information tab Use the Information tab to register the printer and display printer hardware information. This tab also provides access to online troubleshooting through HP Instant Support, as well as information about your printer usage, using the printer, troubleshooting, and contacting HP. Click this button... To... my PrintMileage Access the my[...]

according to the guidelines that are outlined in the HP Online Privacy Statement ( http://www.hp.com/ country/us/eng/privacy.htm ). NOTE: To view all of the data that is sent to HP, select Source (for Internet Explorer) or Page Source (for Netscape) from the View menu in your Web browser. To gain access to HP Instant Support Use the Toolbox (Window[...]

How Do I... The following list contains common printer tasks. Click an item in the list to get step-by-step help with that task: ● Changing print settings on page 39 ● Cancelling a print job on page 70 ● Clearing jams on page 97 ● Loading media in the input tray on page 36 ● Printing on various media types on page 53 ● Printing on cards[...]

Printer Services tab The Printer Services tab provides utilities that help you maintain and test your printer. You can align and clean your print cartridges, or print a demo page. Click this button... To... Align Print Cartridges Align the print cartridges. See Aligning the print cartridges on page 21 for more information. Clean Print Cartridges Cl[...]

Using the HP Printer Utility (Macintosh) The HP Printer Utility contains tools to calibrate the printer, clean the print cartridges, print a test page, print a configuration page for the printer, and find Web site support information. Opening the HP Printer Utility 1. Double-click the Macintosh HD icon on the desktop. 2. Select Applications , selec[...]

6 Troubleshooting This section contains the following information: ● Troubleshooting tips and resources ● General troubleshooting tips ● Printing a demo page ● Printing a diagnostics page ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Troubleshooting installation issues [...]

Troubleshooting tips and resources ● For a paper jam problem, see Clearing jams on page 97 . ● For paper-feed problems, such as the paper skew, see Resolving paper-feed problems on page 95 . Some printer problems can be resolved by resetting the printer. To reset the printer 1. Press the Power button to turn off the printer. 2. Disconnect the p[...]

General troubleshooting tips Ensure the following: ● Power light is on and not blinking. When the printer is first turned on, it takes approximately 45 seconds to warm up. ● Make sure the printer is in the Ready state. If lights are on or blinking, see Printer lights reference on page 104 . ● No error messages appear on the computer screen. ?[...]

Printing a demo page Printing a demo page without being connected to a computer verifies whether the printer is set up correctly. 1. Make sure the printer is turned on. 2. Press and hold the Resume button for a few seconds. The printer prints a demo page. NOTE: If the Toolbox is installed, you can print the demo page from the Printer Services tab. [...]

Printing a diagnostics page This page is useful to HP Technical Support if you have a printer problem. 1. Make sure the printer is turned on. 2. Press and hold the Power button, press the Resume button four times, and then release the Power button. The printer prints a diagnostic page. NOTE: You can also print a diagnostics page from the printer dr[...]

Resolving printing problems Printer shuts down unexpectedly Check power and power connections Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet. See Printer specifications and Declaration of Conformity on page 119 for voltage requirements. Check printer vents The printer vents are located on the sides [...]

Check printer setup for network environment Ensure the correct printer driver and printer driver port are being used. For more information about network connections, see Configuring the printer (Windows) on page 9 , Configuring the printer (Mac OS) on page 12 , or the documentation provided by your network vendors. Check any personal firewall softw[...]

The printer is rejecting the pen Poor contact between the print cartridges and print cartridge cradles may cause the pen to be rejected. When this occurs, try cleaning the electrical contacts on the print cartridges and print cartridge cradles: 1. Remove the print cartridge from the printer (see Inserting the print cartridges on page 20 ). 2. Clean[...]

3. Carefully clean the electrical contacts on the print cartridge with a soft, dry, lint-free cloth. CAUTION: To prevent damage to the electrical contacts, you should wipe the contacts only once. Do not wipe the ink nozzles on the print cartridge. 4. Reinstall the print cartridge. Printer takes a long time to print Check the system configuration Ma[...]

Blank page printed Check for empty print cartridges If you are printing text and a blank page prints, the print cartridges might be empty. See Inserting the print cartridges on page 20 . If the Toolbox is installed, check the ink levels of the print cartridges from the Printer Status tab. You may be printing in Ink-backup Printing Mode . The printe[...]

Check the print location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes slightly distort printouts. Move the printer away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of the[...]

Poor print quality and unexpected printouts This section provides solutions to print quality problems. ● Poor quality printouts ● Meaningless characters print ● Ink is smearing ● Ink is not filling the text or graphics completely ● The print settings may need to be changed ● Output is faded or dull colored ● Colors are printed as blac[...]

Check the type of media loaded in the printer ● Make sure the tray supports the type of media you have loaded. See Understanding specifications for supported media on page 27 . ● Make sure you have selected the tray in the printer driver that contains the media you want to use. See Changing print settings on page 39 . Check rollers in the print[...]

Check the media type Some types of media do not accept ink well. Ink will dry more slowly and smearing may occur. See Selecting print media on page 27 . Check the margin settings ● If you are using a computer running Windows, make sure the Minimize Margins option is not selected. See Changing print settings on page 39 . NOTE: You can also access [...]

You may not be using the best print cartridge for the project For best results, use the HP Photo or HP Gray Photo print cartridges to print color or black and white photos, and use the HP black print cartridge to print text documents. Check the paper type setting When printing on transparencies or other special media, select the corresponding media[...]

damage to the printer. HP does not guarantee or support refilled print cartridges. For ordering information, see HP supplies and accessories on page 109 . Colors do not line up properly Check the print cartridges The print cartridges are automatically aligned when a cartridge is replaced. However, you might notice improvement in the print quality b[...]

Resolving paper-feed problems This section provides solutions to common paper-feed problems. ● Another paper feed problem is occurring For information on resolving jams, see Clearing jams on page 97 . Another paper feed problem is occurring Media is not supported for the printer or tray Use only media that is supported for the printer and the tra[...]

Troubleshooting installation issues This section provides solutions to common installation problems. ● Problems printing an alignment page ● Problems installing software Problems printing an alignment page When print cartridges are installed or replaced, the printer automatically prints an alignment page to align the cartridges. This process ta[...]

Clearing jams Use the following methods to locate and clear a paper jam. For information on how to avoid jams, see Tips for avoiding paper jams on page 99 . NOTE: To prevent jammed paper from tearing off inside the printer, try to grasp jammed paper with both hands and exert even pressure on both sides while pulling the paper towards you. WARNING! [...]

3. Remove the rear cover from the duplex unit (if installed), remove any paper, and replace the rear cover. If the paper jam is not visible by removing the rear cover, remove the duplex unit to locate the jam. 4. Lift up the output tray and remove any jammed paper from the input tray. 98 Chapter 6 Troubleshooting ENWW[...]

5. Open the top cover. The print cartridge carriage should return to the right side of the printer. If the carriage does not return to the right side, turn off the printer, and then move the carriage to the right. Pull any jammed paper towards you. CAUTION: Do not reach into the printer when the printer is on and the print cartridge carriage is stu[...]

Resolving photo printing problems Also see Poor print quality and unexpected printouts on page 90 for additional troubleshooting information. ● Make sure you are printing on the correct side of the media ◦ Load media print-side down in the input tray. ◦ Load media print-side up in the rear manual feed slot. ● Check the print settings 1. Ope[...]

Resolving borderless printing problems ● Check the print settings 1. Open the printer driver (see Printing a document on page 49 ). 2. On the Features tab (Windows) or the Paper Type/Quality panel (Macintosh), check the following settings: ● Verify that the paper size specified in the driver matches the size of the paper loaded in the input tra[...]

Resolving banner printing problems ● Make sure the paper is loaded correctly ◦ Unfold and refold the paper when several sheets feed into the printer at once. ◦ Make sure the unattached edge of the banner paper stack is on top and facing the printer. ◦ Verify that the correct paper for banner printing is used. Check the print settings 1. Ope[...]

Resolving automatic two-sided printing problems NOTE: You can print on both sides manually for unsupported media types. See Performing manual duplexing on page 66 . ● Paper jam occurs inside the duplex unit See Clearing jams on page 97 for instructions. ● Option for printing on both sides cannot be selected ◦ Make sure the duplex unit is inst[...]

7 Printer lights reference The printer lights indicate printer status and are useful for diagnosing printing problems. This section contains information about the printer lights, what they indicate, and what action to take if necessary. 1 Right print cartridge light (photo, black, or gray print cartridge) 2 Left print cartridge light (tri-color pri[...]

Understanding the printer lights Printer light indication Explanation and recommended action Left and right print cartridge lights. The left print cartridge light indicates tri-color print cartridge status; the right print cartridge light indicates photo or black print cartridge status. The print cartridge lights can be on or blinking in combinatio[...]

Printer light indication Explanation and recommended action Power light on, Resume light blinks. Check for one of the following conditions: ● Printer is waiting for special media to dry. Press the Resume button if you do not want to wait. You can change the dry time in the printer driver. See Ink is smearing on page 91 . ● Printer is out of pap[...]

Printer light indication Explanation and recommended action Power and Resume lights on. Check for one of the following conditions: ● Make sure the top cover is closed. ● Make sure the rear access panel or duplex unit is correctly installed and locked into place. Left print cartridge light on, Power light on. Tri-color print cartridge is low on [...]

Printer light indication Explanation and recommended action 108 Chapter 7 Printer lights reference ENWW[...]

8 HP supplies and accessories You can order printing supplies using the Toolbox. This section contains the following information: ● Ordering printing supplies through the Toolbox ● Accessories ● Supplies ENWW 109[...]

Ordering printing supplies through the Toolbox The Toolbox lets you order print cartridges directly from your computer. There are three requirements to use this feature: ● The Toolbox must be installed on your computer (supported on Windows only). ● The printer must be connected to your computer using either a USB cable or a parallel cable. ●[...]

Accessories Following is a list of printer accessories and part numbers. Automatic two-sided printing accessory HP automatic two-sided printing accessory C8258A Parallel cable HP IEEE-1284 A-B parallel cable (2 m) C2950A HP IEEE-1284 A-B parallel cable (3 m) C2951A USB cable HP USB A-B (2 m) C6518A HP USB A-B (3 m) C6520A ENWW Accessories 111[...]

Supplies NOTE: The availability of printer supplies varies by country/region. Print cartridges Use only the replacement cartridges that have the same cartridge number as the print cartridge you are replacing. See Supported print cartridges on page 19 . HP media To order media such as HP Premium Plus Photo Paper or HP Premium Paper, go to www.hp.com[...]

9 Customer support and warranty The information in this section suggests solutions to common problems. If your printer is not operating properly and the suggestions in this guide do not solve your problem, try using one of the following support services to obtain assistance. ● Obtaining electronic support ● HP Instant Support ● HP Telephone S[...]

Obtaining electronic support You can obtain support from HP from the following electronic sources: ● Web Visit the printer Web site on hp.com for the latest software, product, operating system, and support information: http://www.hp.com/support/ . ● Toolbox (Windows) The Toolbox provides easy, step-by-step solutions to common printing problems.[...]

HP Instant Support HP Instant Support is a Web-based tool that provides product-specific services, troubleshooting tips, and information about your printer's ink and media usage. You must have an Internet connection to use HP Instant Support. To access HP Instant Support, open the Toolbox and click HP Instant Support on the Information tab. NO[...]

HP Telephone Support During the warranty period, you may obtain assistance from the HP Customer Care Center. ● Before you call ● Telephone support numbers Before you call To assist our Customer Care Center representatives to serve you better, prepare the following information before calling. 1. Print the printer diagnostics page. See Printing a[...]

ENWW HP Telephone Support 117[...]

Hewlett-Packard Limited Warranty Statement 118 Chapter 9 Customer support and warranty ENWW[...]

10 Printer specifications and Declaration of Conformity This section contains the following information: ● Printer specifications ● Declaration of Conformity ENWW 119[...]

Printer specifications Print Method Drop-on-demand thermal inkjet printing Color Resolution Maximum of 4800 x 1200 dpi* *Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting might temporarily use a large amount of hard disk space (400 MB or more) and will print more slowly. A photo cartridge, if present, further enhan[...]

Dimensions HP Officejet K7100: 574.5 mm (22.62 inches) (width) by 186.3 mm (7.33 inches) (height) by 409.5 mm (16.12 inches) (depth) With input tray fully extended: 631.0 mm (24.84 inches) (depth) Weight HP Officejet K7100: 11 kg (24.25 lb) Duty Cycle Up to 5,000 pages/month Power Supply Built-in Universal Power Supply Power Requirements Input 100-[...]

Warranty 1-year limited warranty Product Certifications Safety Certifications : CCC S&E (China), CSA (Canada), PSB (Singapore), UL (USA), TUV-GS (Germany), eK Mark (Korea), CE (European Union) EMC Certifications : FCC Title 47 CFR Part 15 Class B (USA), CTICK (Australia and New Zealand), MIC Mark (Korea), CE (European Union), BSMI (Taiwan), GOS[...]

Declaration of Conformity ENWW Declaration of Conformity 123[...]

11 Regulatory information ● FCC statement ● Miscellaneous regulatory information ● Environmental product stewardship program ● Disposal of Waste Equipment by Users in Private Households in the European Union 124 Chapter 11 Regulatory information ENWW[...]

FCC statement The U.S. Federal Communications Commission (in 47 cfr 15.105) has specified that the following notices be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasona[...]

Notice to users in Japan about Power Cord 126 Chapter 11 Regulatory information ENWW[...]

Miscellaneous regulatory information RoHS notices (China only) The device meets product requirements from regulatory agencies in your country/region. Toxic and hazardous substance table LEDs classification Regulatory model number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number [...]

Environmental product stewardship program Hewlett-Packard encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. HP is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been[...]

ENERGY STAR® and the ENERGY STAR mark are U.S. registered marks. As an ENERGY STAR Partner, Hewlett-Packard Company has determined these product meets ENERGY STAR Guidelines for energy efficiency. For more information, see http://www.energystar.gov . Energy consumption - Federal Energy Management Program This product meets the Federal Energy Manag[...]

Disposal of Waste Equipment by Users in Private Households in the European Union Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household wa ste. Instead, it is your responsibility to dispose of your w[...]

Index Symbols/Numerics 4800 x 1200 optimized d p i 41, 42, 44 A accessories ordering information 109 automatic paper-type sensor 38 automatic two-sided printing accessory advantages of using 68 installing 25 troubleshooting 103 using 67 B banners, printing 63 black or photo print cartridge lights illustration 7 booklet printing 60 borderless printi[...]

media borderless printing 44 clearing jams 97 HP, order 112 loading in input tray 36 loading transparencies 36 ordering supplies 109 printing on cards 56 printing on custom-sized paper 54 printing on envelopes 55 printing on HP media 53 printing on transparencies 53 printing on various types 53 supported sizes 28 supported types 33 supported weight[...]

resolution, printer 120 Resume button 8 Resume light 8 S small media ejector 7 small media guide description 7 using 55, 56 smart software features 40 software changing current print settings 49 changing default print settings 39 customizing setup program 16 HP photo imaging software 43 installing in Macintosh 12 other software, installing 17 print[...]

© 200 7 Hew let t-P ackar d Development C ompany , L.P . www .hp .com/suppor t[...]