HP KAYAK XU800 manual

HP Kayak XU800 Troubleshooting Guide Yits.bok Page 1 Friday, December 17, 1999 11:33 AM[...]

Notice The infor mation contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, incl uding, but not limited to, the impl ied warranties of merchantability and f itness for a particul ar purpose. Hewlett-P ackard shall not be li able for err ors contained her ein or [...]

3 Contents Y our PC W orkstat ion does not sta rt correctly, or doe s not start at all. Refer to pag e 7. For example, the monitor is blank, err or messages during boot, beep cod es emitted. Y our PC W orkstation starts normally, but you are having pro blems configuri ng. Refer t o page 23. For example, hardware not dete cted, mouse doesn’t work [...]

Intr oduc tion 4 Intro duction This manual i s for anyone who wants to: • Trou bleshoot p roblems o n the PC Wor kstation • Find out where to get mo re informatio n and support. For infor mation about setting up and using your PC W orkstation, refe r to the User’ s Guide that came with your PC W orkstation. It is also available on HP’ s web[...]

5 Important Warn ings Safety Info rmation WARNI NG There is a dang er of explosio n if the batter y is incorrectly insta lled. For your safety, neve r attempt to r echarge, disasse mble, or bur n an old batter y. Only replac e the battery w ith th e sam e or equ ivalent type, a s recomm ende d by th e manufacturer. The b attery in this PC is a lith[...]

Importan t Warnings 6 Yits.bok Page 6 Friday, December 17, 1999 11:33 AM[...]

Your PC Workstation Does Not Start Correctly Symptom Type of P rob lem Case 1 When the power button is pressed, the P C Workstation sh ows no sign of activ ity at all: • PC W orks ta tio n may not be cor re ctly con nec ted t o the power s upply. Refe r to p age 9. • Mon ito r is bl ank. • No hard disk dr ive or fan noise. • Max iLif e sta [...]

Your PC Worksta tion Does N ot Start Correctly 8 If Help ful Inform ation Troublesho oting Pre -Boot Checks With HP MaxiLife Har dware Refer to page 13. Checking Memory Install ed on a Memory Expan sion Card Refer to page 15. EMU (Error Message Utility) Description Refer to page 16. Beep Code Table. Refer to page 17. Troubleshoot ing POST Test and [...]

9 Your PC Workst ation Does Not Start Correctly Case 1 — If There Is No Activ ity At A ll Case 1 — If The re Is No Activity At All When the power button is pre ssed, the PC W o rkstation shows no si gn of activity at all. The mo nitor is blank, there is no so und from the hard disk drive or fan, or the status panel does not light up. • Monito[...]

Your PC Worksta tion Does N ot Start Correctly Case 1 — If There Is No Ac tivity A t All 10 If the PC Workstation st ill does not s tart There is not a problem with the power supply unit. 1 Replace the power s upply unit by a known wor king power supply from the same model of PC. 2 If the PC Workstation starts, cont act HP Support or your authori[...]

11 Your PC Workst ation Does Not Start Correctly Case 2 — Mo nitor Is Blan k Case 2 — Monitor Is Blank When the power button is pressed, the PC W orkstation appears to boot (sound fro m the hard disk dri ve and fan, and status LED is green ), but the monit or is blank. • Hard disk drive and fan can be h eard. • Status LED is GREEN . • Max[...]

Your PC Worksta tion Does N ot Start Correctly Case 2 — Monitor Is Blank 12 NOTE If the mon itor goe s blank o r becom es corrupt durin g a Window s boot, re fer to “Case 5 — Scre en Goes Blank or Co rrupt Ima ge” on pa ge 22. Dual monitor or mult i-monitor configuration problem If you have a dual monitor video card install ed, but only one[...]

13 Your PC Workst ation Does Not Start Correctly Case 3 — Detected Har dware Er ror Case 3 — D etected Hardware Error When the power button is pressed, the hard disk dri ve or fan can be heard, but the PC W orkstation does not boot. The monitor rem ains blank and the status LED is red. • Hard disk drive and fan can be h eard. • Monitor rema[...]

Your PC Worksta tion Does N ot Start Correctly Case 3 — Detected Har dware Er ror 14 Refer to page 2 1 for inf ormation about runti me error code s. Symptom... Check that... Symptom... Check that... • RDRAM modules are correctly instal led in the R IMM sockets. • RDRAM modules are installed. • RDRAM have same sp eed ratings.The part number [...]

15 Your PC Workst ation Does Not Start Correctly Case 3 — Detected Har dware Er ror Memory Installation NOTE Use only the HP memory modules provi ded for yo ur PC Work station mod el. If you want to fi nd out abo ut availab le accesso ries for yo ur PC Workst ation, re fer to the HP Access orie s Web site at: http://www.hp.com/go/pcaccessories . [...]

Your PC Worksta tion Does N ot Start Correctly Case 4 — Boot Process Fails 16 Case 4 — Boot Process Fails When the power button is pre ssed, the PC W o rkstation starts to boot and there is activity on the monitor , but the boot pro cess then fails with an error message. Status LED flashes red. A configur ation error has been detect ed. • Boo[...]

17 Your PC Workst ation Does Not Start Correctly Case 4 — Boot Process Fails If There Is a Beep Code During Boo t If an error occurs dur ing the POST , which prevents the PC W orkstation from starting, and bef ore the display device has been initialized, a series of beep codes are issued. Beep codes indi cate that a fatal error has occurred and c[...]

Your PC Worksta tion Does N ot Start Correctly Case 4 — Boot Process Fails 18 5 Process or test error. Check that: • Processor is corre ctly installed. • Term ination ca rd installe d in processo r slot 2 in a single processor system. • Refer to page 13 for furt her ac tion s to tak e. If the er ror still occur s, replace: 1 Processor. 2 sy[...]

19 Your PC Workst ation Does Not Start Correctly Case 4 — Boot Process Fails POST Test Sequence and POST Erro r Following the pre-boot checks, the POST (Po wer-On Self Test) sequence is in itiated. It should be noted that in some cases, a Beep and Post Error can occur at the same time. The following table shows the type of error message that coul[...]

Your PC Worksta tion Does N ot Start Correctly Case 4 — Boot Process Fails 20 • Chec k that the CD-ROM dr ive has been detect ed in the Set up program. Press F2 to e nter t he Setup program • Check tha t the data and power cables are correctly connected to the C D-ROM drive. • Als o refe r to pag e 28 for fur the r troubleshooti ng help. ?[...]

21 Your PC Workst ation Does Not Start Correctly Case 4 — Boot Process Fails Runtime Errors During normal usage (and at boot) of the PC Workstation, MaxiLife continually mo nitors vital system parameters. These includ e: temperature, fan malfunctions, powe r voltage drops, system board PLL problems and CPU problem s. Refer to page 13 for pre-boot[...]

Your PC Worksta tion Does N ot Start Correctly Case 5 — Screen Goes Blank o r Corr upt Image 22 Case 5 — Scr een Goes Blank or Corr upt Image When the power button is pre ssed, the PC W o rkstation starts to boot and th ere is activity on the monitor , but when the op erating sy stem starts loading, the screen goes blank or the image is corrupt[...]

Configuration Prob lems If your PC W orkstation boots nor mally , but yo u are having prob lems configuring different parts of your PC W orkstation. Symptom T ype of Proble m PC Workstation starts to boot, but a POST (Power- On Self-T est) error me ssage is displayed on the screen. • CMOS test erro r. Refe r to p age 25. • Keyboard or mous e ar[...]

Configuration Problems 24 Helpful In formation Troublesho oting BIOS Problems: • Updating the BIOS. Refer to page 36. • Resto ring the BI OS Def ault Set tin gs. Refer to page 36. • Clearing the CMOS. Refer to page 37. • Reco vering the BIO S (Crisi s Mode). Refer to page 3 8. System Bo ard Switche s. Refer to pa ge 39. Using the HP Set up [...]

25 Configuratio n Proble ms If There Is a CMOS Test Error If There Is a CMOS Test Er ror NOTE Before removing the cover, always switc h off the displa y and PC Work station. Discon nect the po wer cord a nd any ac cessory c ables. When chec ks have b een compl eted, cl ose the P C Worksta tion and re conne ct the po wer cord an d access ory cable s[...]

Configuration Problems If There Is a Keyboard o r Mouse Test E rror 26 If There Is a Keyboard or Mouse Test Error NOTE Before removing the cover, always switc h off the displa y and PC Work station. Discon nect the po wer cord a nd any ac cessory c ables. When chec ks have b een compl eted, cl ose the P C Worksta tion and re conne ct the po wer cor[...]

27 Configuratio n Proble ms If There Is a Floppy Disk Drive Test Error If There Is a Floppy Disk Drive Test Erro r NOTE Before removing the cover, always switc h off the displa y and PC Work station. Discon nect the po wer cord a nd any ac cessory c ables. When chec ks have b een compl eted, cl ose the P C Worksta tion and re conne ct the po wer co[...]

Configuration Problems If There Is a Har d Disk, DVD, CD-RW or CD-ROM Test Error 28 If There Is a Ha rd Disk, DVD, CD-RW or CD-ROM Test Error NOTE Before removing the cover, always switc h off the displa y and PC Work station. Discon nect the po wer cord a nd any ac cessory c ables. When chec ks have b een compl eted, cl ose the P C Worksta tion an[...]

29 Configuratio n Proble ms If Th ere Is a Ser ial or P arallel Por t Test Er ror If There Is a Serial or Pa rallel Port Test Error NOTE Before removing the cover, always switc h off the displa y and PC Work station. Discon nect the po wer cord a nd any ac cessory c ables. When chec ks have b een compl eted, cl ose the P C Worksta tion and re conne[...]

Configuration Problems If Y ou C annot Tu rn O ff Y our P C W orkst ati on 30 If You Cannot Turn Off Your PC Workstation If You Have Forgotten Your Password NOTE Use these instructions if the passwords were set with the Setup pr ogram . Symptom... Check that... How... PC W orkstation does not make a buzzing or beeping sound when y ou press the pow [...]

31 Configuratio n Proble ms If There Is an IR Q Problem If There Is an IRQ Problem NOTE Plug and P lay oper ating syste ms su ch as W indow s 95 a nd Window s 98 s hould, in normal circum stances, be abl e to al locate I RQs ac cording t o the h ardware in stalle d in the P C Works tation. Symptom... Solution. .. You have installed an accessory boa[...]

Configuration Problems If Your PC Workst ation Has an Audio Problem 32 If Your PC Workstation Has an Audio Problem Sympto m... Solution ... No sound when r unning an y app licat ion s. If you are using Windo ws NT 4.0, check the volume, mute, and balance settings . Refer to the o perating system documentation for more information. Absence of sound [...]

33 Configuratio n Proble ms If Your PC Workstation Has a Software Problem If Your PC Workstation Has a Software Pro blem Symptom... Solution.. . Green power indicator light is illum inated, but some software won’t run. • Refer to th e application software documentation a nd/or the operating s ystem documentation for guidance. • If the softwar[...]

Configuration Problems If the PC Wo rkstation Clock Is Not Keeping Time C orrectly 34 If the PC Wo rkst ation Cloc k Is Not Keeping Tim e Correctly WARNING There is a danger of explos ion if t he batter y is incorrectl y instal led. For your sa fety, never attempt to r echarge, disa ssemble, or bur n the old battery. Replace th e battery only wi th[...]

35 Configuratio n Proble ms If You Have Proble ms Using the Euro Sym bol If You Have Problems Using t he Euro Symbol If your keyboard has a Euro symbol key , it can only be used with operating sy stems and appli cations that support this feature. • Only the latest operati ng systems, such as Windows 98, provide integrated support for the Euro sym[...]

Configuration Problems Troub leshooting BIOS Pro blems 36 Troubleshooti ng BIOS Problems The BIOS is a set of program routines that gives the PC W orkstation its fundamental operational character istics. Many problems with y our PC W orkstation can be solved by updati ng (flashing) the BIOS (Basi c Input Output Sy stem). NOTE It is re commen ded th[...]

37 Configuratio n Proble ms Trou bl eshoot ing BIOS Pr oble ms Clearing the CMOS 1 Turn off the PC Workstation, disconne ct the power cord and data cables, then remove the cover. 2 Set the system board switch 4 to the DOWN position to cl ear the CMOS memor y. 3 Replace the cover, and only reconnect the power cord. 4 Reboot the PC Workstation. A mes[...]

Configuration Problems Troub leshooting BIOS Pro blems 38 Recovering the BIOS (C risis Mode) If for some reason the BIOS is corrupted and the standard flash cannot be used, use the BIOS R ecovery Mode (exceptional BIOS r ecovery operation) to restore the BIOS. T o do this: 1 Format a new floppy disk. 2 Copy the BIOS files o n to the floppy disk. 3 [...]

39 Configuratio n Proble ms System Board Switc hes System Board Switches There are ten system board switches use d for configuration. A certain number of these are reserved (switches 2, 5, 6, 8, 9, 10) and should not be modi fied, otherwise it could lead to a system failure . NOTE Switches can also be referenced as: UP = Open = Off (disable), DOWN [...]

Configuration Problems Using the HP Setup Program 40 Using the HP Setup Pr ogram The Setup program all ows you to vi ew and chan ge the confi guration of your PC W o rkstation, such as the passwords and boot de vice order . Follow these instructions to check the con figuration. First, Turn On or Restart Your PC Workstation If your PC W orkstation i[...]

41 Configuratio n Proble ms Mor e Tr oub lesho oti ng f or Dr ives More Troubleshooting for Drives This section pr ovides more information on how to solve problems with your drives or accessory boards. WARNING Be sure to di sconnect th e power cord and any telecommunicat ion cables fr om your computer bef ore you remove t he cover to check the cabl[...]

Configuration Problems More T roublesh ooting fo r Drives 42 If a SC SI Hard Disk Drive Is Not Available If a SCSI hard di sk drive is not recognized du ring the sy stem boot, nor available dur ing normal operation, check that the Internal SCSI cable is connected to: a Internal U-160 SCSI conn ector on the system board located near the system board[...]

43 Configuratio n Proble ms Mor e Tr oub lesho oti ng f or Dr ives If the Hard Disk Activity Light Does Not Work If the hard disk activity light does not flick er when the PC W orkstation is accessing the hard disk drive: 1 Check that the contro l panel connector is fi rmly attached to the system board. 2 Check that the disk power and data cables a[...]

Configuration Problems More T roublesh ooting fo r Drives 44 CD-ROM, DVD or CD-RW Door Does No t Open If you have d ifficulty re moving a disk from the dri ve (during a power failure fo r example), you can use the manual eject button. For example, to eject a CD-RO M using the manual eject button: 1 With a thin, solid rod, such as the end of a paper[...]

Troubleshooting with HP DiagTools HP DiagTools is an accurate and reliable utili ty that helps you diagnose any potential hardware-related pro blems. With this utility you can: • Check the hardware configuration and verify that it is functio ning correctly. • Test individual hardware components. • Diagnose hardware- related problem s. • Obt[...]

Troubleshooting with HP DiagTools 46 If you are running the diagnostics from a CD-ROM, th en the followin g settings must also be checked. ❒ In the Security menu, set all Hardware Pr otection items to “Enabled” or “Unlocked” ( if applicable). Ensure al so that Booting from the CD-ROM is enabled. ❒ In the Boot menu, the CD-ROM drive is c[...]

47 Troubleshooting with HP DiagTools HP DiagTools Hardware Tests The following hardware tests can be performed from HP Di agT ools: ❒ Hardware Detection . Automatically detects the complete hardware configur ation of the system (including PC Workstation model and version, pr ocessor type, cache memory, BIOS version, total main memory, IDE or SCSI[...]

Troubleshooting with HP DiagTools 48 Producing a S upport Ticket To produce a complete record of your system’s configuration and test results, you will need to create a Support Ticket If you are using HP DiagTools fro m the hard disk drive, a floppy disk drive is required to store the Suppo rt Ticket file. If you are using HP DiagTools from a CD-[...]

Recovering Har d Disk Drive Conten ts In the unl ikely event of a hard disk crash, you can r ecover your PC Workstation’s preloade d operating system and software using the PC Image Engineer — Image Creation an d Recovery CD-ROM 1 supplied with your PC Workstation. Some of the available functions on the Image Creation and Recovery CD-ROM are de[...]

Rec overing Hard Disk Drive C ontents 50 Recovering Prelo aded Drivers Y ou can use th e Image Creation and Recovery CD -ROM to reinstall drivers that were delivered with the PC W o rkstation. T o do this, insert the CD-ROM into the CD- ROM drive . Automatically an HTML file is displayed. Using your web browser , navigate thr ough the CD-ROM to fin[...]

Other Source s of Information Getting Online Support for Troubl eshooting HP’ s support web si te provides extensive support mater ial that can help you tro ubleshoot problems o n your PC W orkstation: • Documentation for your PC Wor kstation (described below) • BIOS updates (including the upgrade util ity and instructions) • The latest dri[...]

Hewlett-Packar d Support and Information Services Y ou can learn mor e about HP service and support fr om the suppor t W eb site: www.hp.com/go/kayaksupport . Collecting Informati on Before Contacting HP Support It is recomm ended that befor e contacting HP Support you n ote down some of the information mentioned below . This wil l help HP support [...]