HP LaserJet 2550 manual

hp color L ase rJet 2550 s e r i e s use[...]

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hp color LaserJet 2550 series printer User Guide[...]

Copyright and License © 2004 Copyright Hewlett-Packard Development Company, LP Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained in this document is subject to change without notice. The only warranties for HP products and services are set [...]

HP customer care Online services for 24-hour access to information by using a modem or Internet connection World Wide Web: Updated HP printer software, product and support information, and printer drivers in several languages can be obtained from http://www.hp.com/support/clj2550 . (The site is in English.) Online troubleshooting tools HP Instant S[...]

HP service agreements Call: 1-800-HPINVENT [(1) (800) 474-6836 (U.S.)] or (1) (800) 268-1221 (Canada). Out-of-Warranty Service: (1) (800) 633-3600. Extended Service: Call 1-800-HPINVENT [(1) (800) 474-6836 (U.S.)] or (1) (800) 268-1221 (Canada). Or, go to the HP Supportpack and Carepaq™ Services Web site at http://www.hpex press-services.com/1046[...]

Table of contents 1 Printer basics Quick access to printer information .................. .......................... .................... ........................... 2 User guide links ..................... .................... ... ................................ ................ .................. ....2 Where to look for more information ........[...]

Printing on labels ............... ............ ......................... .. ................................................. ..... ..43 Printing on transparencies ................................................................................................ 44 Printing on glossy paper ............................................................[...]

7 Problem solving Resolving problems that did not generate messages ............................................................. 74 Troubleshooting checklist ................................................................................................. 74 Checking the network ...................... .................... .........................[...]

Environmental Product Stewardship program ........ ................................... ...........................141 Protecting the environment ............... ................... ................... ....................... .................141 Ozone production .......... ......................... .................. ...... .................... ...[...]

1 Printer basics This section provides information about the following topics: ● Quick access to printer information ● Printer configurations ● Printer features ● Printer parts ● Software ● Print-media specifications ENWW 1[...]

Quick access to printer information User guide links ● Printer parts ● Control panel features ● Problem solving Where to look for more information Several references are available for use with this printer. See http://www.hp.com/support/ clj2550 . Setting up the printer Getting started guide —Provides step-by-step instructions for installin[...]

Using the printer User guide —Contains detailed information for using the printer and troubleshooting problems. This guide is available on the CD-ROM that came with the printer. It is also available through the HP Toolbox software. Online Help —Contains information about printer options that are available from within the printer drivers. To vie[...]

Printer configurations Thank you for purchasing the HP color LaserJet 2550 series printer. The printer is available in the following configurations. HP color LaserJet 2550L The HP color LaserJet 2550L printer is a four-color laser printer that prints letter-size pages up to 20 pages per minute (ppm) in black and white, A4-size pages up to 19 ppm, a[...]

HP color LaserJet 2550n The HP color LaserJet 2550n printer has the same features as the HP color LaserJet 2550Ln printer and also includes tray 2. This model also accepts optional tray 3. This model comes standard with high-capacity color print cartridges that can print up to 4,000 pages. ENWW Printer configurations 5[...]

Printer features Feature HP color LaserJet 2550 series printer Color printing ● Provides laser printing in full color by using the four process colors: cyan, magenta, yellow, and black (CMYK). Fast print speed ● Prints in black on letter-size paper up to 20 ppm and on A4-size paper up to 19 ppm. Prints in color on A4/letter at 4 ppm. Excellent [...]

Feature HP color LaserJet 2550 series printer Flexible paper handling ● Adjustable tray 1 (multipurpose tray) for letterhead, envelopes, labels, transparencies, custom-sized media, postcards, glossy paper, HP LaserJet Tough paper, and heavy paper. ● Optional tray 2 (250-sheet tray) that is adjustable for several standard sizes of paper. ● Opt[...]

Feature HP color LaserJet 2550 series printer Networking ● Accepts an optional HP Jetdirect external print server (HP color LaserJet 2550L printer). The HP color LaserJet 2550Ln and 2550n printers include an HP Jetdirect internal print server. ● All common network protocols such as Ethernet, Token Ring, and LocalTalk are available by using an o[...]

Printer parts Before using the printer, familiarize yourself with the parts of the printer. 3 4 5 1 2 6 7 1 top (face-down) output bin 2 power switch 3 optional tray 3 4 optional tray 2 (included with HP color LaserJet 2550n model) 5 tray 1 6 top cover 7 control panel 12 7 8 9 10 11 7 control panel 8 interface ports 9 optional tray 2 10 optional tr[...]

Note Because an HP Jetdirect print server is not included with all models, it is referred to as the optional HP Jetdirect print server in this documentation. 1 2 3 1 parallel port (IEEE-1284B) 2 high-speed USB port 3 10/100Base-T port (HP color LaserJet 2550Ln and 2550n printers only) 10 Chapter 1 Printer basics ENWW[...]

Software Software and supported operating systems For easy printer setup and access to the full range of printer features, HP strongly recommends that you install the software that is provided. Not all software is available in all languages. See the getting started guide for installation instructions, and see the Readme file for the latest software[...]

Feature Windows 98, Me Windows 2000 and XP Macintosh OS 9.1 Macintosh OS X UNIX®, Linux OS/2 IBM drivers 1 Model scripts 2 1 Available on the HP website. 2 Available on the HP website. Not specific to this printer. Software tips The following are some tips for working with the printer software. How do I gain access to the printer features? The pri[...]

The following software is available to all users of the printer, whether you connected the printer directly to a computer by using a parallel cable or USB cable, or whether you connected the printer to the network by using an HP Jetdirect print server. Printer drivers A printer driver is a software component that provides access to printer features[...]

Starting HP Web Jetadmin After you install the HP Web Jetadmin software, you can start it in a supported Web browser on any computer by typing one of the following Web addresses: ● http://server.domain:port/ where "server.domain" is the server hostname and "port" is the port number that you selected during installation. (The d[...]

To uninstall softw a re for Windows 98 and later Note To uninstall the software from Windows 2000 or XP, you must log on with administrator privileges. 1. Close all of the open programs. For Window s 98 and Me a. Press Ctrl+Alt+Delete . The Close Program dialog box opens. b. Select a program except Explorer or Systray, and click End Task . c. Repea[...]

For Mac OS 9.1: The PPDs are located in Macintosh HDSystem FolderExtensions Printer Descriptions . For Mac OS X: The PPDs are located in Macintosh HDLibraryPrintersPPDs ContentsResources<lang>.lproj . The PDEs are located in Macintosh HD LibraryPrintersPPD PluginsHP* . The phrase <lang> represents the language of the printe[...]

Print-media specifications This section contains information about specifications for the quality of print media, guidelines for print media usage, and guidelines for print media storage. General guidelines Some print media might meet all of the guidelines in this manual and still not produce satisfactory results. This problem might be the result o[...]

For complete print-media specifications for all HP LaserJet printers, see the HP LaserJet Printer Family Print Media Guide . To download the guide in PDF format, go to http://www.hp.com/support/ljpaperguide . Printing and storage environment Ideally, the printing and media-storage environment should be at or near room temperature, and not too dry o[...]

Type of address Top margin Left margin Return address 15 mm (0.6 inch) 15 mm (0.6 inch) Delivery address 51 mm (2 inches) 89 mm (3.5 inches) ● For the best print quality, position margins no closer than 15 mm (0.6 inch) from the edges of the envelope. ● Avoid printing over the area where the envelope seams meet. Envelope storage Proper storage [...]

Double side-seam construction has vertical seams at both ends of the envelope rather than diagonal seams. This style might be more likely to wrinkle. Be sure the seam extends all the way to the corner of the envelope as illustrated below. 1 2 1 acceptable 2 unacceptable Envelopes with adhesive strips or flaps Envelopes with a peel-off adhesive stri[...]

Transparencies that are used in the printer must be able to withstand 210° C (410° F), which is the printer fusing temperature. CAUTION To avoid damage to the printer, use only transparencies that are recommended for use in laser printers. See Accessories and ordering information . For more information, see Printing on transparencies . Supported [...]

Optional tray 2 specifications Optional tray 2 (250-sheet tray) Dimensions 1 Weight Capacity 2 Letter 216 by 279 mm (8.5 by 11 inches) 60 to 105 g/m 2 (16 to 28 lb) 250 sheets of 75 g/m 2 (20 lb) paper A4 210 by 297 mm (8.3 by 11.7 inches) A5 148 by 210 mm (5.8 by 8.3 inches) B5 (ISO) 176 by 250 mm (6.9 by 9.9 inches) B5 (JIS) 182 by 257 mm (7.2 by[...]

2 Control panel This section provides information about the control panel features. Control panel features The printer contains the following lights and buttons on the control panel: 8 1 10 11 12 9 3 4 5 2 6 7 1 Supplies status lights and buttons 2 Black print-cartridge light 3 Cyan print-cartridge light 4 Magenta print-cartridge light 5 Yellow pri[...]

Understanding Supplies Status The printer contains five lights and one button to indicate and control the status of the print cartridges and imaging drum. To interpret and troubleshoot control panel light messages, see Resolving the control panel messages . Black, Cyan, Magenta, and Yellow Supplies Status lights These lights indicate when a print c[...]

Ready light The Ready light is on when the printer is ready to print (experiencing no errors that prevent printing) and blinks when it is receiving data to be printed. Go light and Go button ● When the Go light is on and the Attention light is blinking, pressing ( G O ) continues the print job after you load print media for a manual feed, or clea[...]

26 Chapter 2 Control panel ENWW[...]

3 Printing tasks This section provides information about common printing tasks. ● Loading trays ● Controlling print jobs ● Selecting an output location ● Printing on special media ● Printing on both sides (duplexing manually) ● Canceling a print job For information about managing the printer and its settings by using the HP Toolbox, see[...]

Loading trays Load special print media, such as envelopes, labels, and transparencies, in tray 1 only. Load only paper in optional tray 2 or optional tray 3. Note Because tray 2 and tray 3 are not included for all models, they are referred to as optional tray 2 and optional tray 3 in this documentation. Loading tray 1 Tray 1 (the multipurpose tray)[...]

4. Place print media into the tray with the side to be printed up, and the top, short edge in first. Note If you are manually duplexing, see Printing on both sides (duplexing manually) for loading instructions. 5. Slide the media-width guides inward until they lightly touch the print media stack on both sides without bending it. Make sure that the [...]

To load optional tray 2 1. Pull optional tray 2 out of the printer and remove any paper. 2. Move the media-width guides to match the size of paper that you are loading. Tray 2 accepts several standard paper sizes. 3. Extend the rear of the tray until the arrow on the markings points to the size that you are loading. 4. Load the paper. If this is sp[...]

5. Make sure that the stack of paper is flat in the tray at all four corners, and keep it below the height tabs on the media-length guide in the rear of the tray. Push down on the metal media-lift plate to lock it into place. 6. Slide the tray into the printer. If you set the rear of the tray to one of the longer sizes, the back of the tray will pr[...]

2. For letter-size paper, pull the rear stop up. For A4-size paper, push the rear stop down. A4 3. For letter-size paper, move the media-width guides outward as far as possible. For A4- size paper, move the media-width guides inward as far as possible. 4. Load the paper. If this is special paper such as letterhead, load it with the side to be print[...]

Controlling print jobs This section provides basic printing instructions. When making changes to printing settings, follow the hierarchy of how changes are prioritized. (Note that the names of commands and dialog boxes might vary depending on your software program.) ● "Page Setup" dialog box . This dialog box opens when you click Page S[...]

To print from Windows 1. Make sure that print media is loaded in the printer. 2. On the File menu, click Page Setup or a similar command. Make sure that the settings are correct for this document. 3. From the File menu, click Print , Print Setup , or a similar command. The Print dialog box opens. 4. Select this printer and change settings as necess[...]

8. Set any other settings that you want, such as watermarks. (For more information, see Gaining access to printer driver settings .) 9. By default, the printer prints to the top output bin, which is the best location for most print jobs, including transparencies. For labels, heavy paper, or other jobs that require a straight-through path, lower the[...]

Operating System Temporarily change settings for jobs that are printed now Permanently change default settings 1 Change configuration settings (For example, to add an optional tray or to enable or disable a driver feature such as "Allow manual duplexing") Mac OS X v. 10.1 On the File menu, click Print . Change settings as necessary on the[...]

● Printing multiple pages on one sheet of paper (N-up printing) ● Creating and using Quick Sets ● Reducing or enlarging ● Printing on different paper for the first page ● Changing the print quality ● Restoring the default printer-driver settings For manual duplexing, see Printing on both sides (duplexing manually) . Selecting a Source Y[...]

Printing in grayscale If you have a document that you created in color, it will automatically print in color. Or, you can set the printer to print a color document in grayscale (black and white) only. ● Windows: Select the Print In Grayscale option on the Color tab of the printer driver. ● Mac OS: In the Print dialog box, select the Color Optio[...]

Printing multiple pages on one sheet of paper (N-up printing) N-up printing is the ability to print multiple pages on one sheet of paper. The pages will appear decreased in size. You can specify up to nine pages per sheet, and they will be arranged on the sheet as shown in the following figures if you use the default arrangement. You can also choos[...]

Printing on different paper for the first page Printing on different paper for the first page is useful if, for example, you are printing a letter that uses letterhead on the first page and plain sheets for the subsequent pages. The size for all pages of the print job must be the same in the printer driver. ● Windows: Try to set this setting from[...]

Selecting an output location The printer comes with the top output bin and a rear output door for printing to a straight- through paper path. Print jobs emerge from the top output bin when the rear output door is closed. Print jobs emerge from the back of the printer when the rear output door is open. ● Use the top output bin when printing most j[...]

Printing on special media Printing speeds might be automatically reduced when printing on any special print media. Printing on envelopes ● Load envelopes into tray 1 only. ● Do not load more than 10 envelopes into tray 1. ● The weight of the envelope paper should not exceed 90 g/m 2 (24 lb). ● Make sure that envelopes are not damaged and ar[...]

3. Slide the side-width guides in tray 1 outward until they are slightly wider than the envelopes. 4. Place the stack of envelopes into the tray with the side to be printed on facing up and with the short edge leading into the printer. The stamp end must enter the printer first. Note If the envelope has a flap on a short edge, this edge must enter [...]

CAUTION To avoid damaging the printer, use only labels that are recommended for laser printers. To prevent serious jams, always use tray 1 to print on labels and always use the straight- through paper path. Never print on the same sheet of labels more than once or print on a partial sheet of labels. ● Avoid labels that are separating from the bac[...]

CAUTION To avoid damaging the printer, use only transparencies that are recommended for laser printers. To prevent serious jams, always use tray 1 to print transparencies. ● Load transparencies into tray 1 only. ● Select Transparencies as the Type (Windows) or the Paper Source (Macintosh) in the Print dialog box or the printer driver. ● Use t[...]

Printing on HP LaserJet Tough paper When printing on HP LaserJet Tough paper, follow these guidelines: ● Handle HP LaserJet Tough paper by the edges. Oil from you fingers that is deposited on HP LaserJet Tough paper can cause print-quality problems. ● Use only HP LaserJet Tough paper with this printer. HP products are designed to work together [...]

Printing on letterhead or preprinted forms This section shows how to orient letterhead or preprinted forms when you are printing only on one side. For duplex (two-sided printing) orientation, see Printing on both sides (duplexing manually) . ● Orient paper as shown in the following figures. ● If the print media is heavy, lower the rear output d[...]

Printing on both sides (duplexing manually) To print on both sides of the paper, you have to return to the printer and reinsert the paper manually after the first side has printed. CAUTION Do not print on both sides of labels or transparencies. Damage to the printer and jams might result. Note The PS printer driver does not support manual duplexing[...]

3. After the job finishes printing, remove any blank paper from tray 1. Insert the printed stack, with the blank side up, and the top edge leading into the printer. Print the second side from tray 1. 123 4. Press ( G O ) to continue printing. ENWW Printing on both sides (duplexing manually) 49[...]

Canceling a print job A print job can be canceled from a program, from a print queue, or from the ( C ANCEL J OB ) button on the printer. ● If the printer has not started printing, first try to cancel the job within the program that sent the print job. ● If the print job is waiting in a print queue or print spooler such as the Printers folder i[...]

4 Managing the printer This printer comes with several software tools that help you monitor, troubleshoot problems with, and maintain the printer. Information about using these tools is in the following sections: ● Special pages ● HP Toolbox ENWW 51[...]

Special pages Special pages reside within the memory of the printer. These pages help you to diagnose and solve problems with the printer. Note If the printer language was not correctly set during installation, you can set the language manually so that the pages print in one of the supported languages. Change the language by using the HP Toolbox ( [...]

4. Page Counts . This section lists the total number of pages printed, the number of color pages printed, and information about paper jams. 5. Product Settings . This section lists information that is gathered during software installation, including the language and the company name. 6. Installed Personalities and Options . This section contains in[...]

3. Warranty Note . This section contains information about how the printer warranty is affected when you use non-HP supplies. It also requests that you call the HP fraud hotline if a supply that is being detected as a non-HP supply was sold to you as a genuine HP supply. (See HP fraud hotline .) 4. Ordering Information . This section contains basic[...]

HP Toolbox The HP Toolbox is a Web application that you can use for the following tasks: ● Check the printer status. ● Configure the printer settings. ● View troubleshooting information. ● View online documentation. You can view the HP Toolbox when the printer is directly connected to your computer or when it is connected to the network. Yo[...]

To view the HP Toolbox 1. Open the HP Toolbox in one of these ways: ● On the Windows desktop, double-click the HP Toolbox icon. ● On the Windows Start menu, point to Programs , and click the HP Toolbox . ● For Macintosh OS X, on the hard drive, click Applications , and then click the Utilitites folder. Double-click the HP Toolbox icon . Note [...]

● Supported Media . View information about media that the printer supports, and view information about solving problems related to print media. ● Demo Page . Print the Demo page for this printer. Alerts tab Use the Alerts tab to configure the printer to automatically notify you of printer alerts. The Alerts tab has links to the following main p[...]

Documentation tab The Documentation tab contains links to these information sources: ● User Guide . Contains the information about the printer usage, warranty, specifications, and support that you are currently reading. The user guide is available in both HTML and PDF format. ● Readme . Contains important information about the printer that is n[...]

● I/O . View and change the I/O timeout setting. ● Service . Gain access to various procedures required to service the printer. Network window The network administrator can use the Network window to control the network-related settings for the printer when it is connected to an IP-based network. This button will not appear if the printer is dir[...]

60 Chapter 4 Managing the printer ENWW[...]

5 Color This chapter describes how the printer provides great color printing. This chapter also describes ways to produce the best possible color prints. The following topics are covered: ● Using color ● Managing color options ● Matching colors ENWW 61[...]

Using color This printer offers great color as soon as you set it up. It provides a combination of automatic color features to generate excellent color results for the general user, plus sophisticated tools for the experienced color user. The printer provides carefully designed and tested color tables to provide smooth, accurate color rendition of [...]

Note Factors such as the type of monitor you use and the room's lighting can affect the appearance of colors on your screen. For more information, see Matching colors . The latest versions of Adobe® PhotoShop®, CorelDRAW™, Microsoft Office, and many other applications use sRGB to communicate color. Most importantly, as the default color sp[...]

Managing color options Setting color options to Automatic typically produces the best possible print quality for color documents. However, in some situations, you might want to print a color document in grayscale (black and shades of gray) or to change one of the printer's color options. ● Using Windows, print in grayscale or change the colo[...]

Neutral Grays The Neutral Grays setting determines the method for creating gray colors that are used in text, graphics, and photographs. ● Black Only generates neutral colors (grays and black) by using only black toner. This option guarantees that neutral colors do not have a color cast. ● 4-Color generates neutral colors by combining all four [...]

Matching colors The process of matching printer output color to your computer screen is quite complex because printers and computer monitors use different methods of producing color. Monitors display colors by light pixels using an RGB (red, green, blue) color process, but printers print colors using a CMYK (cyan, magenta, yellow, and black) proces[...]

6 Maintenance This chapter contains information about these maintenance topics: ● Managing supplies ● Cleaning the printer ● Calibrating the printer ENWW 67[...]

Managing supplies For warranty information about these supplies, see Print Cartridge Limited Warranty Statement . Supplies life The life of the imaging drum depends on the number of black-only or color pages that print jobs require. An HP color LaserJet 2550 series printer imaging drum could last an average of 20,000 pages when printing black-only [...]

Note If the printer is connected to the network, you can set the HP Toolbox to notify you by e-mail when a print cartridge is low or the imaging drum is near the end of its useful life. If the printer is directly connected to a computer, you can set HP Toolbox to notify you when supplies are low. To check status and order using the control panel Do[...]

To recycle supplies, place the used supply in the box in which the new supply arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete information, see the recycling guide that is included with each new HP supply item. See HP LaserJet printing supplies for more information about HP's recycling program. H[...]

Cleaning the printer During the printing process, paper, toner and dust particles can accumulate inside the printer. Over time, this buildup can cause print-quality problems such as toner specks or smearing. This printer has a cleaning mode that can correct and prevent these types of problems. To clean the engine Note The following procedure must b[...]

Calibrating the printer The printer automatically calibrates at various times. You can adjust the calibration settings by using the HP Toolbox. Environmental differences, aging print cartridges, aging toner, and an aging imaging drum might cause fluctuations in image density. The printer accounts for this with image stabilization control. The print[...]

7 Problem solving This troubleshooting information is organized to help you resolve printing problems. Choose the general topic or type of problem from the following list. ● Resolving problems that did not generate messages ● Checking the network ● Solving general printing problems ● Solving PostScript (PS) errors ● Solving common Macinto[...]

Resolving problems that did not generate messages If the printer is not responding properly, complete the steps in the following checklist, in order. If the printer does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the problem, you can stop without performing the rest of the steps on the checklist. Troub[...]

9. Print a short document from a different program that has worked in the past. If this solution works, then the problem is with the program you are using. If this solution does not work (the document does not print) complete these steps: a. Try printing the job from another computer that has the printer software installed. b. If you connected the [...]

Checking the network It is recommended that you use the HP color LaserJet 2550 CD-ROM to install and set up the printer on a network. Follow these steps to see if the problem is caused by the network. ● When you printed the Configuration page, an HP Jetdirect configuration page should have printed if the printer is network-enabled. (If these page[...]

Solving general printing problems In addition to the problems listed in this section, see Solving common Macintosh problems if you are using a Macintosh computer, and see Solving PostScript (PS) errors if you are using the PS driver. The print job is extremely slow. Cause Solution The job might be very complex (if it contains graphics, for example)[...]

The printer pulls paper or print media from the wrong tray. Cause Solution The Source (tray) selection might be incorrect. ● For Windows, ensure that the Source is selected from the Print dialog box (which is part of the program) if possible or from the printer driver. If you select the Source in the printer driver and then select a different Sou[...]

The printer does not recognize a DIMM that is installed. Cause Solution The DIMM is not recognized in the printer driver. Set the printer driver to recognize the DIMM. See Enabling memory . The DIMM is not properly installed. Remove the DIMM, and reinstall it. The printer does not respond when the Print command is selected in the software. Cause So[...]

Pages print, but not all of the colors print, or the pages are completely blank. Cause Solution If one color is completely missing, the sealing tape might not have been removed completely from the print cartridge. Remove the print cartridge for the missing color and make sure all the sealing tape has been removed completely. If pages print complete[...]

The printer prints, but the text is wrong, garbled, or incomplete. Cause Solution If the printer is connected to a computer, the operating system is malfunctioning. Check the operating system. If you do not know how to use the following method, see the documentation that came with the computer. Restart the computer. When it beeps during startup, pr[...]

Solving PostScript (PS) errors The following situations are specific to the PS language and might occur when several printer languages are being used. Note To receive a printed or an onscreen message when PS errors occur, select this option in the PS printer driver or the HP Toolbox. The job prints in Courier (the printer default typeface) instead [...]

Solving common Macintosh problems In addition to the problems that are listed in Solving general printing problems , this section lists problems that can occur when using Mac OS 9. x , or Mac OS X. Note The HP color LaserJet 2550 series printer supports USB and Internet protocol (IP) printing by using an Ethernet connection (networked models only).[...]

A print job was not sent to the printer that you wanted. Cause Solution The print queue might be stopped. Restart the print queue. Open the Printing menu in the top menu bar and click Start Print Queue . The wrong printer name or IP address is being used. Another printer with the same or similar name or IP address might have received your print job[...]

When connected with a USB cable, the printer does not appear in the Desktop Printer Utility or the Apple System Profiler after the driver is selected. Cause Solution This problem is caused by either a software or hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system [...]

The printer name, IP address, or Rendezvous host name does not appear in the printer list box in the print center. Cause Solution The printer might not be ready. Make sure the cables are connected correctly, the printer is on, and the ready light is on. If connecting through a USB or Ethernet hub, try connecting directly to the computer or use a di[...]

A print job was not sent to the printer that you wanted. Cause Solution The print queue might be stopped. Restart the print queue. Open print monitor and select Start Jobs . The wrong printer name or IP address is being used. Another printer with the same or similar name, IP address, or Rendezvous host name might have received your print job. Check[...]

When connected with a USB cable, the printer does not appear in the Macintosh Print Center after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is Mac OS X version 10.1 or [...]

Resolving problems that generated messages This section helps resolve problems that generated messages on the computer. Messages for both Windows and Macintosh This section lists some common errors that provide only a simple message but no information for resolving the error. Errors that you see in HP Toolbox provide their own instructions for reso[...]

Message Solution "General Protection Fault" "Exception OE" "Spool32" "Illegal Operation" Restart the computer and try again. Clear the contents of the computer Temp folder, which is generally located in C:Windows (for Windows 98 and Me) or C:Winnt (for Windows 2000 and XP). Change the graphics mode in the d[...]

Resolving the control panel messages Printer status is indicated by light patterns on the control panel. Two sets of lights are on the control panel: Supplies Status lights and Printer Status lights: 8 1 10 11 12 9 3 4 5 2 6 7 1 Supplies status lights and buttons 2 Black print-cartridge light 3 Cyan print-cartridge light 4 Magenta print-cartridge l[...]

Supplies Status lights This section describes the meaning of the patterns for the lights in the Supplies Status area. Information about supplies also appears in the HP Toolbox. (For more information, see Maintenance .) To order new supplies, see Accessories and ordering information . Light pattern Recommended action Black print cartridge is low The[...]

Light pattern Recommended action Black print cartridge is empty or missing The black print-cartridge light is blinking. The printer stops printing. The print cartridge is empty or missing, or the printer cannot detect the print cartridge correctly. You must replace the print cartridge before the printer can continue printing. Reinsert or replace th[...]

Light pattern Recommended action Black print cartridge is a non-HP print cartridge The black print-cartridge light is blinking and the Attention light is on. The printer stops printing. A non-Hewlett-Packard supply has been detected. Although HP supports customer choice, HP cannot guarantee the quality or reliability of non-HP supplies. Service or [...]

Light pattern Recommended action Yellow print cartridge is a non-HP print cartridge The yellow print-cartridge light is blinking and the Attention light is on. The printer stops printing. A non-Hewlett-Packard supply has been detected. Although HP supports customer choice, HP cannot guarantee the quality or reliability of non-HP supplies. Service o[...]

Light pattern Error and recommended action Ready The Ready (green) light is on and the printer is ready to print. No action is needed. Pressing ( G O ) prints a Demo page. Pressing ( G O ) and ( C ANCEL J OB ) simultaneously prints a Configuration page and a Supplies Status page, and also an HP Jetdirect page if an HP Jetdirect print server is inst[...]

Light pattern Error and recommended action Attention with Ability to Continue The Attention light is blinking and the Go light is on. The printer stops printing. The message appears in these situations: ● Manual feed with pause . Someone sent a manual feed job and the printer is waiting for the special print media. Load print media into tray 1, a[...]

Secondary light patterns for Printer Status lights This section describes the secondary light patterns that you can display when you experience an Accessory error. Secondary light patterns provide more information about the specific type of error that occurred. To understand the secondary light pattern, perform one of these steps: ● Press and hol[...]

Clearing jams Occasionally, paper or other print media can become jammed during a print job. Some causes include the following events: ● The input trays are loaded improperly or overfilled. ● Tray 2 or optional tray 3 is removed during a print job. ● The top cover is opened during a print job. ● Too many sheets accumulated in an output area[...]

2. Remove the imaging drum by pushing it away from you and lifting it out of the printer. You cannot reach jams by removing the print cartridges. 3. Complete one of these steps: ● If the leading edge of the print media is visible, carefully and slowly pull the print media out of the printer. ● If the print media is too difficult to remove, remo[...]

2. Complete one of these steps: ● If the jam has already partially entered the printer, see To clear jams from inside the printer . ● If the jam is only in the input tray, remove the jammed sheet by pulling it out by the visible edge. Realign all of the paper in the tray and go to step 4. 3. If you could not remove the jam from inside the print[...]

To clear jams from output areas CAUTION Jams in these areas might result in loose toner on the page. If you get toner on your clothes or hands, wash them in cold water. (Hot water will set the toner into the fabric.) 1. Complete one of these steps: ● If the jammed media is not almost completely visible from the top output bin, go to step 2. ● I[...]

5. Rotate the locks on the fuser to the unlocked position. 6. Grasp the fuser handles and pull to remove the fuser from the printer. WARNING! The parts on the internal surface of the fuser are very hot. To avoid burning yourself, do not touch those parts. 7. Using both hands, slowly and steadily remove any print media from inside of the printer. Th[...]

Solving print-media problems For best results, make sure that the paper is of good quality, and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges. For best-quality color printing, use a smooth type of paper. Generally, the smoother the paper, the better the results, although coated and photo papers [...]

Solving print-quality problems If your document is printing but the quality is not what you expected, start by using the print- quality checklist. Print-quality checklist General print-quality problems can be solved by using the following checklist: 1. Check the printer driver to make sure you are using the best available print-quality option, or r[...]

Light print or fade Toner specks Dropouts Vertical lines Gray background Toner smear Loose toner Repetitive defects on the front Repetitive defects on the back Misformed characters Curl or wave Page skew Wrinkles or creases Toner scatter outline Random image repetition (light) Random image repetition (dark) 106 Chapter 7 Problem solving ENWW[...]

Light print or fade A vertical streak or an incorrect or faded color area appears on the page. ● The print media might not meet HP specifications (for example, the paper is too moist or too rough). See Print-media specifications . ● One or more print cartridges are low. If you are using non-HP print cartridges, no messages appear on the printer[...]

Dropouts Faded areas, generally rounded, occur randomly on the page. ● A single sheet of print media might be defective. Try reprinting the job. ● The moisture content of the paper is uneven or the paper has moist spots on its surface. Try different paper, such as high-quality paper intended for laser printers. See Print- media specifications .[...]

Gray background The amount of background toner shading becomes unacceptable. ● Perform a calibration. See Calibrating the printer . ● Use a different paper with a lighter basis weight. See Print-media specifications . ● Check the printer environment. Very dry (low humidity) conditions can increase the amount of background shading. ● One or [...]

Loose toner The toner smears easily when touched. ● In the printer driver, select the Paper tab and set Type is to match the type of media on which you are printing. Print speed might be slower if you are using heavy paper. ● Check the paper type and quality. Use a different paper, such as high-quality paper intended for laser printers. See Pri[...]

Repetitive defects on the back Marks repeatedly appear at even intervals on the unprinted side of the page. ● Internal parts might have toner on them. The problem will likely correct itself after a few more pages. ● Clean the printer. See Cleaning the printer . ● The fuser might be damaged. Contact HP Customer Care. See HP customer care or th[...]

Curl or wave The printed page is curled or wavy. ● Turn over the stack of paper in the tray. Also try rotating the paper 180 degrees in the input tray. ● Set the correct Type in the printer driver. Heavier paper might take longer to print. ● Open the rear output door to print to the straight-through paper path. ● Check the paper type and qu[...]

Wrinkles or creases The printed page contains wrinkles or creases. ● Make sure that paper is loaded properly. ● Turn over the stack of paper in the input tray, or try rotating the paper 180 degrees in the input tray. ● Open the rear output door to print to the straight-through paper path. ● Check the paper type and quality. Use a different [...]

Random image repetition If an image that appears at the top of the page (in solid black) repeats farther down the page (in a gray field), the toner might not have been completely erased from the last job. The repeated image might be lighter or darker than the field in which it appears. ● In your program, change the tone (darkness) of the field th[...]

Note Whenever you are experiencing color-related issues, calibrate the printer before trying any other steps. See Calibrating the printer . Only black prints Missing or incorrect color Color prints inconsistently Colors do not match Color pages have inconsistent finish Only black prints Only black is printing when the document should be printing in[...]

Missing or incorrect color One or more colors are not printing, or are inaccurate. ● Perform a calibration. See Calibrating the printer . ● You have changed the color settings manually. Return the color setting to Automatic. See Changing the color settings . ● Make sure that the sealing tape has been completely removed from the print cartridg[...]

Colors do not match The colors on the printed page do not match the colors as they appear on the screen. ● Perform a calibration. See Calibrating the printer . ● The colors on your computer monitor differ from the printer output. Try selecting Screen Match in the Color tab of the printer driver. ● Print the Configuration and Supplies Status p[...]

118 Chapter 7 Problem solving ENWW[...]

A Accessories and ordering information The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the printer. For the most current ordering information, visit the most appropriate of the following websites: ● North America: http://www.hp.com/go/o[...]

Supplies Product name Description Part number Black print cartridge Life of 5,000 pages at 5 percent coverage. Q3960A Cyan print cartridge Life of 4,000 pages at 5 percent coverage. Q3961A Yellow print cartridge Life of 4,000 pages at 5 percent coverage. Q3962A Magenta print cartridge Life of 4,000 pages at 5 percent coverage. Q3963A Cyan print car[...]

Memory Product name Description Part number Memory upgrades (DIMMs) The standard 64 MB of memory in the printer can be expanded to up to 192 MB using the additional DIMM slot. 32 MB C7845A Memory upgrades (DIMMs) 64 MB C7846A Memory upgrades (DIMMs) 128 MB C9121A Font DIMM (100-pin) You can install an 8-MB language font ROM in the DIMM slot. Visit [...]

Cable and interface accessories Product name Description Part number HP Jetdirect external print server HP Jetdirect 170x Ethernet (10Base-T, RJ-45); parallel connection J3258B HP Jetdirect external print server HP Jetdirect 175x Ethernet (10 Base-T RJ-45); Fast Ethernet (10/100Base-TX RJ-45); USB connection J6035C HP Jetdirect external print serve[...]

Paper handling accessories Product name Description Part number Optional tray 2 250-sheet input tray for standard sizes. Only one 250- sheet tray can be installed. Note This tray is included with the HP color LaserJet 2550n printer. Q3709A Optional tray 3 500-sheet input tray for letter and A4 sizes. Only one 500- sheet tray can be installed. You m[...]

Paper and other print media Product name Description Part number HP LaserJet paper Premium HP-brand paper for use with HP LaserJet printers. HPJ1124 (letter) HP LaserJet paper Premium HP-brand paper for use with HP LaserJet printers. CHP310 (A4) HP LaserJet paper Premium HP-brand paper for use with HP LaserJet printers. HPJ1424 (legal) HP Premium C[...]

Product name Description Part number HP High Gloss laser paper High-gloss finish coating on both sides. Use for brochures, catalogs, photographs, and whenever a high-gloss finish is desired. Q2421A (A4) 200 sheets HP Soft Gloss laser paper (heavy) Satin finish coating on both sides. 120 g/m 2 (32 lb) Q4179A (letter) 200 sheets HP Soft Gloss laser p[...]

User-replaceable parts Product name Description Part number Fuser Replace when print-quality issues remain after you have cleaned the engine and tried all troubleshooting measures. (See Cleaning the printer and Solving print-quality problems .) Contact HP Customer Care to order parts. Separation pad and pick-up rollers Replace when the printer is p[...]

Supplementary Documentation A printed copy of this user guide is available in the following languages. User guides Language Part number English Q3702-90905 Arabic Q3702-90901 Chinese, simplified Q3702-90917 Czech Q3702-90902 Danish Q3702-90903 Dutch Q3702-90904 Finnish Q3702-90906 French Q3702-90907 German Q3702-90908 Hebrew Q3702-90909 Hungarian Q[...]

128 Appendix A Accessories and ordering information ENWW[...]

B Service and support Hewlett-Packard limited warranty statement HP PRODUCT HP color LaserJet 2550L, 2550Ln, 2550n DURATION OF LIMITED WARRANTY 1 year, Return to Authorized Service Center HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for[...]

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. 130 Appendix B Service and support ENWW[...]

Print Cartridge Limited Warranty Statement This HP Print Cartridge is warranted to be free from defects in materials and workmanship. This warranty does not apply to print cartridges that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation out[...]

Availability of support and service Around the world, HP provides a variety of service and support options for purchase. Availability of these programs will vary depending upon your location. HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the s[...]

HP Express Exchange (U.S. and Canada only) This service, available for an additional fee, is an alternative to the standard warranty and entails returning your printer for repair. HP Express Exchange allows you to receive a refurbished replacement unit and then return your defective printer. The fast turnaround from HP Express Exchange minimizes do[...]

Repacking the printer If HP Customer Care determines that your printer needs to be returned to HP for repair, follow the steps below to repack the printer before shipping it. CAUTION Shipping damage as a result of inadequate packing is the customer’s responsibility. To repack the printer 1. Remove and retain any DIMMs installed in the printer. CA[...]

c. Remove each print cartridge, rotating the carousel as necessary. Be careful not touch the rollers on the print cartridges. CAUTION It is extremely important to remove the print cartridges before shipping the printer. Print cartridges that are left in the printer during shipping will leak and entirely cover the printer engine and other parts with[...]

Service information form WHO IS RETURNING THE EQUIPMENT? Date: Person to contact: Phone: Alternate contact: Phone: Return shipping address: Special shipping instructions: WHAT ARE YOU SENDING? Model name: Model number: Serial number: Please attach any relevant printouts. Do NOT ship accessories (manuals, cleaning supplies, etc.) that are not requir[...]

C Specifications Printer specifications Physical specifications Product Height Depth Width Weight HP color LaserJet 2550L printer without optional trays 325 mm (12.80 in) 451 mm (17.76 in) 482 mm (18.98 in) 21.5 kg (47.5 lbs) HP color LaserJet 2550n printer with tray 2 (250-sheet) 376 mm (14.80 in) 451 mm (17.76 in) 482 mm (18.98 in) 23.9 kg (52.7 [...]

Electrical specifications Item 110-volt models 220-volt models Power supply 115 to 127 V (+/- 10 %) 220 to 240 V (+/- 10 %) 50 to 60 Hz (+/- 2 Hz) 50 to 60 Hz (+/- 2 Hz) Power consumption (typical) During printing (color) 224 W (average) 217 W (average) During printing (black and white) 400 W (average) 400 W (average) During standby 15 W (average) [...]

D Regulatory information Introduction This section contains the following regulatory information: ● FCC regulations ● Environmental Product Stewardship program ● Material safety data sheet ● Declaration of conformity ● Laser safety statement ● Canadian DOC statement ● Korean EMI statement ● Finnish laser statement ENWW Introduction [...]

FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this [...]

Environmental Product Stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3). Energy consu[...]

Since 1990, the HP Printing Supplies Returns and Recycling Program has collected millions of used HP LaserJet print cartridges that otherwise may have been discarded in the world's landfills. The HP LaserJet print cartridges and supplies are collected and bulk shipped to our resource and recovery partners who disassemble the cartridge. After a[...]

Material safety data sheet Material Safety Data Sheets (MSDS) can be obtained by contacting the HP LaserJet Supplies website at http://www.hp.com/hpinfo/community/environment/productinfo/safety.htm . Extended warranty HP SupportPack provides coverage for the HP hardware product and all HP supplied internal components. The hardware maintenance cover[...]

Declaration of conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP color LaserJet 2550L/2550Ln/2550n Regulatory Model Number 4) : BOISB-0305-00. I[...]

Country-/region-specific safety statements Laser safety statement The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a "Cla[...]

Finnish laser statement LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP color LaserJet 2550L, 2550Ln, 2550n -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty sta[...]

E Working with memory This section provides information about the following topics: ● Printer memory ● Installing memory and font DIMMs ● Checking DIMM installation ● Enabling memory ● Enabling the language-font DIMM ENWW 147[...]

Printer memory The HP color LaserJet 2550 series printer has one dual inline memory module (DIMM) slot for upgrading the printer capabilities with the following options: ● More printer memory. DIMMs are available in 32, 64, and 128 MB for a maximum of 160 MB. ● DIMM-based accessory fonts, macros, and patterns. You might want to add more memory [...]

Installing memory and font DIMMs You can install more memory for the printer, and you can also install a font DIMM to print characters for languages such as Chinese, or for the Cyrillic alphabet. CAUTION Static electricity can damage DIMMs. When handling DIMMs, wear an antistatic wrist strap, or frequently touch the surface of the DIMM antistatic p[...]

6. Remove the DIMM from the antistatic package. 7. Holding the DIMM by the edges as shown in the illustration, align the notches on the DIMM with the DIMM slot. 8. Firmly press the DIMM straight into the slot. Firmly close the locks on each side of the DIMM until they snap into place. 9. Close the two DIMM doors. 10. Reconnect the power cable and t[...]

Checking DIMM installation Check that the DIMMs are installed correctly and working. To check DIMM installation 1. Turn the printer on. Check that the Ready light is on after the printer has completed the startup sequence. If an error message appears, a DIMM might have been incorrectly installed. 2. Print a Configuration page by pressing ( G O ) an[...]

Enabling memory If the printer has a new memory DIMM installed, all Windows users of the printer must set the printer driver to recognize the newly added memory. Macintosh computers automatically recognize new memory. To enable memory for Windows 1. On the Start menu, point to Settings , and click Printers or Printers and Faxes . 2. Select this pri[...]

Enabling the language-font DIMM If the printer has a new language-font DIMM installed, all Windows users of the printer must set the printer driver to recognize the newly installed font DIMM. Macintosh computers automatically recognize new language font DIMMs. To enable fonts for Windows 1. On the Start menu, point to Settings , and click Printers [...]

154 Appendix E Working with memory ENWW[...]

Index Symbols/Numerics 250-sheet tray. See tray 2 4-Color option 65 500-sheet tray. See tray 3 A accessories errors 97, 98 part numbers 120 Adaptive Halftoning options 65 adding paper 28 adhesive labels output path 41 printing 43 specifications 20, 21 agreements, maintenance 132, 143 Alerts tab, HP Toolbox 57 Apple LaserWriter 8 driver 14 Apple Mac[...]

settings, changing 64 sRGB 66 troubleshooting 114 Configuration page printing 52 configurations, printer 4 connecting cables 9 consumables availability 143 life expectancies 68 part numbers 120 recycling 141 specifications 137 status lights 24, 92 status page, printing 53 continuable attention errors 97 contracts, maintenance 132, 143 control panel[...]

environmental features 141 paper specifications 18 printer specifications 138 EPS files, troubleshooting 84 error messages accessory 98 consumables status lights 92 Macintosh 89 printer status 95 secondary, printer status 98 expansion, memory 148 Explorer, versions supported 55 Express Exchange, HP 133 extended warranty 132, 143 F face down bin. Se[...]

installing memory 148 interface ports cables, ordering 122 connecting to 9 locating 9 troubleshooting 79, 84 types included 7 Internet Explorer, versions supported 55 J jams causes of 99 input areas 100 inside printer 99 output areas 102 Jetadmin operating systems supported 11 toner level, checking from 69 using 13 Jetdirect print servers informati[...]

memory adding 148 DIMM slot errors 98 enabling 152 installing 149 part numbers 121 verifying installation 151 mercury specifications 142 messages accessory errors 98 consumables status 92 Macintosh 89 printer status 95 secondary, printer status 98 Microsoft Windows. See Windows models 4 monitors, color matching 66 multiple pages per sheet 39 multip[...]

personalities features 7 phone numbers HP fraud hotline 70 HP Printing Supplies Returns and Recycling Program 142 support iii pick-up rollers, ordering 126 platforms supported 11 ports cables, ordering 122 connecting to 9 locating 9 troubleshooting 79, 84 types included 7 PostScript driver settings 36 errors 82 features 7 operating systems supporte[...]

resizing documents 39 resolution HP ImageREt 2400 62 settings 40 specifications 6 troubleshooting print quality 105 restoring default settings 40 resuming printing 25 RGB color options 65, 66 rollers, ordering 126 Rotate Carousel button 24 S saving settings 39 scaling documents 39 scanners, color matching 66 scatter, troubleshooting 113 screen colo[...]

T technical support HP Express Exchange 133 maintenance agreements 132, 143 part numbers 120 repacking printer 134 service information form 136 telephone numbers HP fraud hotline 70 HP Printing Supplies Returns and Recycling Program 142 support iii temperature specifications paper, storing 18 printer environment 138 text, troubleshooting 80, 111 to[...]

USB port connecting to 9 locating 9 troubleshooting 84 type included 7 user guide accessing 58 part numbers 127 user replaceable parts 126 V vertical lines, troubleshooting 108 voltage requirements 138 W warranty extended 132, 143 print cartridge 131 product 129 watermarks 38 wave, troubleshooting 80, 112 Web browser requirements 55 Web Jetadmin op[...]

164 Index ENWW[...]

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