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Buen manual de instrucciones
Las leyes obligan al vendedor a entregarle al comprador, junto con el producto, el manual de instrucciones HP OFFICEJET 4500. La falta del manual o facilitar información incorrecta al consumidor constituyen una base de reclamación por no estar de acuerdo el producto con el contrato. Según la ley, está permitido adjuntar un manual de otra forma que no sea en papel, lo cual últimamente es bastante común y los fabricantes nos facilitan un manual gráfico, su versión electrónica HP OFFICEJET 4500 o vídeos de instrucciones para usuarios. La condición es que tenga una forma legible y entendible.
¿Qué es un manual de instrucciones?
El nombre proviene de la palabra latina “instructio”, es decir, ordenar. Por lo tanto, en un manual HP OFFICEJET 4500 se puede encontrar la descripción de las etapas de actuación. El propósito de un manual es enseñar, facilitar el encendido o el uso de un dispositivo o la realización de acciones concretas. Un manual de instrucciones también es una fuente de información acerca de un objeto o un servicio, es una pista.
Desafortunadamente pocos usuarios destinan su tiempo a leer manuales HP OFFICEJET 4500, sin embargo, un buen manual nos permite, no solo conocer una cantidad de funcionalidades adicionales del dispositivo comprado, sino también evitar la mayoría de fallos.
Entonces, ¿qué debe contener el manual de instrucciones perfecto?
Sobre todo, un manual de instrucciones HP OFFICEJET 4500 debe contener:
- información acerca de las especificaciones técnicas del dispositivo HP OFFICEJET 4500
- nombre de fabricante y año de fabricación del dispositivo HP OFFICEJET 4500
- condiciones de uso, configuración y mantenimiento del dispositivo HP OFFICEJET 4500
- marcas de seguridad y certificados que confirmen su concordancia con determinadas normativas
¿Por qué no leemos los manuales de instrucciones?
Normalmente es por la falta de tiempo y seguridad acerca de las funcionalidades determinadas de los dispositivos comprados. Desafortunadamente la conexión y el encendido de HP OFFICEJET 4500 no es suficiente. El manual de instrucciones siempre contiene una serie de indicaciones acerca de determinadas funcionalidades, normas de seguridad, consejos de mantenimiento (incluso qué productos usar), fallos eventuales de HP OFFICEJET 4500 y maneras de solucionar los problemas que puedan ocurrir durante su uso. Al final, en un manual se pueden encontrar los detalles de servicio técnico HP en caso de que las soluciones propuestas no hayan funcionado. Actualmente gozan de éxito manuales de instrucciones en forma de animaciones interesantes o vídeo manuales que llegan al usuario mucho mejor que en forma de un folleto. Este tipo de manual ayuda a que el usuario vea el vídeo entero sin saltarse las especificaciones y las descripciones técnicas complicadas de HP OFFICEJET 4500, como se suele hacer teniendo una versión en papel.
¿Por qué vale la pena leer los manuales de instrucciones?
Sobre todo es en ellos donde encontraremos las respuestas acerca de la construcción, las posibilidades del dispositivo HP OFFICEJET 4500, el uso de determinados accesorios y una serie de informaciones que permiten aprovechar completamente sus funciones y comodidades.
Tras una compra exitosa de un equipo o un dispositivo, vale la pena dedicar un momento para familiarizarse con cada parte del manual HP OFFICEJET 4500. Actualmente se preparan y traducen con dedicación, para que no solo sean comprensibles para los usuarios, sino que también cumplan su función básica de información y ayuda.
Índice de manuales de instrucciones
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OFFICEJE T 45 0 0 OFFICEJE T AD V ANT A GE 45 0 0 Us er Guide K7 1 0[...]
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HP Officejet 4500 (G510)/ HP Officejet 4575 (K710)/HP Officejet Advantage 4500 (K710) All-in-One series User Guide[...]
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Copyright informati on © 2011 Copyright Hewlett-Packard Development Company, L .P. Hewlett-Packar d Company notices The information con tained in this document is su bject to change without notice. All rights reserved. Reprod uction, adaptation, or tran slation of this material is prohibited without prior written permission of Hewlett-Packard, exc[...]
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Contents 1 Get started Accessibility................. .............................. .................................. ................................. ........ ......9 Eco-Tips....... ...................... ............. ......... ............ ......... ............. ......... ............. ............ ............ .10 Understand the device par[...]
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Print photos................................................................................................................... ...........29 Print photos on photo paper (Windows).... .............................................. ...........................29 Print photos on pho to paper (Mac OS X).......................... ............... .......[...]
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Change fax settings......... ..................... ................. ....................... ....................... ............... ......50 Configure the fax header............................... ................................................. ....................51 Set the answer mode (Aut o answer).............................................[...]
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Poor print quality an d unexpected printouts...................................... .......................................77 Solution 1: Use genuine HP cartridges......... .............. ................. .............. .................. .......77 Solution 2: Check the paper..........................................................................[...]
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Solve wireless problems (some models only) ........................... ................ ................... ..........112 Basic wireless trouble shooting.........................................................................................112 Advanced wireless troubleshoot ing............................................................. ........[...]
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Regulatory information.............................................................. ........................................... ..1 40 FCC statem ent........ ...................... ......... ............. ......... ............. ......... ............. .................. 141 Notice to users in Ko rea................................................[...]
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C Additional fax setup Set up faxing (parallel phone systems) ................................ ..................... ............................ .174 Choose the correct fax setu p for your home or office... ................ ..................... ...............175 Case A: Separate fax line (no voice calls rece ived)................ ...............[...]
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Use the HP Solution Center (Windows )................ .......................... .......................... .............206 HP Utility (Mac OS X)................................ ............................................. ... .......................... ...206 Embedded Web server (some models only).................. ..................... ........[...]
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1 Get started This guide provide s details about how to use t he device and to resolve prob lems. • Accessibility • Eco-Tips • Understand the d evice parts • Use the prod uct control pane l • Finding the d evice model numb er • Select print me dia • Load an original on the scann er glass • Load an original in the automa tic document[...]
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Eco-Tips HP is committed to helping custo mers reduce thei r environmental footpr int. HP has provided the Eco-Ti ps below to help you focus on wa ys to assess and reduce the impact of your printing choices. In ad dition to specifi c features in this product, please visit the HP Eco Solutions Web site for more inf ormation on H P's environment[...]
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1 Control panel 2 Main tray 3 Cartridge access door 4 Scanner glass 5 Automatic document feeder 6 Scanner lid Printing supplies area HP Officejet 4500 / HP Officejet 4575 / HP Officejet 4500 Wireless / HP Officejet Advantage 4500 HP Officejet 4500 Desktop 1 Cartridge access door 2 Ink cartridges Back view HP Officejet 4500 / HP Officejet 4575 / HP [...]
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1 Universal serial bus (USB) port 2 Ethernet port (HP Officejet 4500 / HP Officeje t 4575 / HP Officejet Advantage 4 500 only) 3 Power input 4 1-LINE (fax) 5 2-EXT (phone) Use the product control panel This secti on contains the followin g topics: • Overview o f buttons and lights • Change prod uct settings • Types of message s Overview of bu[...]
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Label Name and Description 9 Start : Initiates a copy, fax, or scan job. Pressing Start processes the job according to the function selected. 10 Cancel : Stops a job, exits a menu, or exits settings. 11 Scan function indicat or 12 Copy Color function indicator 13 Copy B&W function indicator 14 Fax Color funct ion indicator 15 Fax B&W functi[...]
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To select a d ifferent mode Press left arrow or righ t arrow to select the desired mode , and then p ress OK . To change se ttings for a mode 1. After selecting a mode , press the arrow but tons to scroll t hrough the ava ilable setting s available, and then p r ess OK to select the settin g you want t o change. 2. Press the arrow button s to chang[...]
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If the error message shows an error code, pre ss the Power button to turn off the device, and then turn it on again. In most situat ions, this action solves th e problem. If the message persists, your device migh t need service. For more information, see Solve a problem. Critica l error message s Critical error me ssages inform you of a device fail[...]
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Depending on your country/ region, some of these papers might not b e available . HP Brochure Paper HP Superior Inkjet Paper These papers are glossy-coated or matte-coated on both sides for two- sided use. They are the perfec t choice for near- photographic reproductions and business graphics for report covers, special presentations, brochures, mai[...]
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HP Photo Value Packs conven iently package Original HP ink cartridges and HP Advanced Phot o Paper to save you time and ta ke the guesswork out of printing affordable professional phot os with your HP printe r. Original HP i nks and HP Advanced Photo Paper have been desi gned to work t ogether so your photos ar e long last ing and vivid, print afte[...]
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• Do not overload th e tray or ADF (some model s only). For more informa tion, see Media specif ications. • To prevent jams, poor print quality, an d other pr inting pr oblems, avoid load ing the following m edia in the trays or ADF (some models only): ◦ Multi part form s ◦ Media that is damaged, curled, or wrinkl ed ◦ Media wit h cutouts[...]
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3. Close the l id. Load an original in the auto matic document feeder (ADF) NOTE: The ADF is avail able for some model s only. You can copy, scan, or fa x a one-sided, si ngle- or m ultiple-pag e, A4- or lett er-size document by placing it in the docume nt feeder tray. CAUTION: Do not load photos in the ADF; th is might cause damag e to your photos[...]
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To load me dia 1. Pull out the tray extender. 2. Insert the media print-side down along the right of the main t ray. Make sure the sta ck of media aligns w ith the right and back edges o f the tray, an d does not exceed t he line mark ing in the tray. NOTE: Do not load p aper while th e device is pr inting. • Envelopes: Load envelopes with th e f[...]
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Maintain the device This section prov ides instruction s for keeping th e device in top w orking condition . Perform these maintena nce procedures as neces sary. • Clean the scan ner glass • Clean the exterior • Clean the aut omatic docum ent feeder (ADF) (Som e models onl y) Clean the scanner glass NOTE: Dust or dirt on the scann er glass, s[...]
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Clean the exterior WARNING! Before cl eaning the d evice, turn off the power an d unplug the powe r cord from the electrical socket. Use a soft, dam p, lint-free cloth t o wipe dust, smudges, a nd stains off of the case. The exterior of the de vice does not requ ire cleaning. Keep fluids away from th e interior of the device, as well as fr om the d[...]
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4. Use the damp clot h to wipe any residue off the rollers o r separator pad. NOTE: If the residue d oes not come off using distil led water, try using isopro pyl (rubbing) al cohol. 5. Close the cover of th e automatic docume nt feeder. To clean th e plastic strip ins ide the automatic document fee der 1. Turn off the de vice and un plug the power[...]
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4. Lift the au tomatic docu ment feeder m echanism. 5. Clean the plastic strip with a so ft cloth o r sponge slig htly moist ened wit h a non abrasive glass cleaner. CAUTION: Do not use abrasive s, acetone, be nzene, or carbon tetrachl oride on the plasti c strip, si nce they can damage it. Do not pl ace or spray l iquid directly on the plastic str[...]
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2P r i n t Most print setting s are automat i cally handled by the softwa re applicatio n. You need to change the sett ings manually only when you w ant to change pri nt quality, print on specific types of paper, or use special featu res. For more informat ion about sele cting the b est print media f or your documents, see Select pr int media. This[...]
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Print documen ts (Mac OS X) 1. Load paper in the t ray. For more information, see Load media. 2. From the File menu in your sof tware app lication, ch oose Print . 3. Make sure the produ ct you want t o use is selected. 4. Change the prin t settings for the option pro vided in the pop-up m enus, as appropriate for your pr oject. NOTE: Click the blu[...]
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4. Choose Pape r Type/Quali ty from the pop-u p menu, and then choose the following settings: • Paper Typ e: the appropriat e brochure pap er type • Quality: Normal or Best NOTE: Click the blue disclosure t riangle next to the Printer selection to access these options. 5. Select any other prin t settings that you want, and then click Prin t to [...]
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5. Select the l andscape or hori zontal Orie ntation opti on. NOTE: Click the blue d isclosure triang le next to t he Printer selection to access these optio ns. 6. Select any other print settings that you wa nt, and then cl ick Print to beg in printi ng. Print a Web page TIP: To print Web pages corre ctly, yo u might need t o set your pri nt orien[...]
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Print photos Do not leave un used photo pap er in the input tray. The paper mi ght start to cu rl, which could reduce the qua lity of yo ur printout. Pho to paper shou ld be flat before pr inting. Follow the instructions for your operating system. • Print photos o n photo pap er (Windows) • Print photos on phot o paper (Mac OS X) Print photos o[...]
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5. If necessary, click the disc losure tria ng le next to Color Options . Select any other print settings that you wa nt, and then cl ick Print to beg in printi ng. 6. Select the app ropriate Photo Fix options: • Off: applies no HP Rea l Life Technolog ies to the ima ge. • Basic: automatically focuses the image; mode rately adjusts image sha rp[...]
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7. Select the paper type: a . Click More in the Paper type drop-down list. b . Click the desired paper type , and then click OK . 8. Click OK , and then click Print or OK to begi n printi ng. Print on special or custom -sized paper (Mac OS X) NOTE: Before you can print on custom-sized paper, you mu st set up the cust om size in th e printing soft w[...]
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Follow the instructions for your operating system. • Print borderless d o cuments (Windows) • Print borderless docume nts (Mac OS X) Print borde rless docume nts (Windows) 1. Load paper in the t ray. For more information, see Load media. 2. On the File menu in your softwa re application , click Print . 3. Select the product you w ant to print t[...]
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Perform two-sided printing (Windows) 1. Load paper in the tray. For more informatio n, see Lo ad media and Guidelin es for two- sided (dup lex) printing. 2. On the F ile menu in your sof tware applicati on, click Print . 3. Select the Two-s ided (Duplex) Printing option i n the Printing Shor tcuts list. 4. Click OK , and then click Print or OK to b[...]
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3 Scan Using the pro duct’s control pa nel, you can scan origin als and send them to a variet y of destinatio ns, such as a folder or a program on a comp uter. You can also scan original s using the HP softw are provided w ith the product a nd TWAIN-compli ant or WIA-compl iant programs on a com puter. You can use the HP software to convert the t[...]
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3. Press right arrow to select what to do wi th the scan, and then press OK . 4. Press Start . Edit a scanned document using optical character recognition (OCR) software You can use OCR softwa re to import scanned text in to your pref erred word-processing program for editing. T his allows you to edit letters, newsp aper clippings, and many other d[...]
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4 Copy You can produce high-qua lity color and grayscale copies on a variety of paper types and sizes. NOTE: If you are copying a do cument when a f ax arrives, the f ax is stored in the device memory until the copying f inishes. This can reduce the num ber of fax pages stored in me mory. This secti on contains the followin g topics: • Copy docum[...]
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• Lighter/Darker set tings • Resizing orig inals to fit on different paper sizes You can use these set tings for sing le copy jobs, or you can sa ve settings to be used as defaults for future jobs. To change copy setti ngs for a single job 1. Press left arrow or right arrow to n avigate betw een differ ent copy option s. 2. Make any changes to [...]
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5F a x You can use the de vice to send and receiv e faxes, including color faxes. You can schedule faxes t o be sent at a lat er time and set up speed-dials to send faxes quickly and easily to fr equently used nu mbers. From th e device control pa nel, you can also set a number of fax op tions, such a s resolution a nd the contrast between lightnes[...]
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TIP: You can also send a fax m anually from a ph one or by using monitor diali ng. These feature s allow you to cont rol the pace of your di aling. They a re also useful when you want to use a calling ca rd to charge the cal l and you have to resp ond to tone prompt s while di aling. To send a basic fa x from the devi ce control pane l 1. Load your[...]
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4. If the recipi ent answers the t elephone, you can engage in a conversa tion before sending you r fax. NOTE: If a fax machine answers t he call, you wi ll hear fax tones f rom the receiving fax machi ne. Proceed to the next step to transm it the fax. 5. When you are ready to send the fax, press Start . NOTE: If prompted, select Send Fax . If you [...]
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Send a fax fro m memory You can scan a black-and-white fax int o memory and t hen send the fax fr om memory. This feature is u seful if the fax num ber you are trying to reach is busy or temporari ly unavail able. The device scans the original s into memory and se nds them once it is able to connect to the rece iving fax machine. Aft e r the device[...]
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6. Enter the fax numbe r by using the keypad, press Speed Dial to select a speed d ial, or press Redial /Pause to redi al the last number dialed. 7. Press Start . The device scans al l pages and t he scheduled ti me appears on the display. The fax is sent at the scheduled time. To cancel a s cheduled fax 1. Press the left arrow or right arrow to se[...]
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phone lines. On poor phone lines, ECM in creases sending t ime and phone charges, but sends the data much mo re reliably. The def ault setting is On . Turn ECM off only if it increases phone charges subst antiall y, and you can accept poorer qualit y in exchange for reduced charge s. Before t urning th e ECM setti ng off, consi der the fol lowing. [...]
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You can receive f axes manually from a phone that is: • Directly co nnected to the device (on the 2-EXT port) • On the same phone line, but not di rectly connected to the devi ce To receive a fax manually 1. Make sure the devi ce is turned on and you have pa per loaded in the mai n tray. 2. Remove any origin als from the docum ent feeder tray. [...]
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NOTE: If Backup fax is enable d and you turn off the device, all faxes stored in memory are deleted, including any unpri nted faxes t hat you might have received while the device was in an error condition. You must contact the senders to ask them to resend any unprinted faxes. For a list of the faxes you have received, print t he Fax Log . The Fax [...]
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NOTE: The HP All-in -One does not support pol ling pass codes. Polli ng pass codes are a security feat ure that require the receiving fax m achine to provid e a pass code to the device it is p o lling in orde r to re ceive the fax. Make su re the device you are polling does not have a pass code set up (or has not ch anged the de fault pass code) or[...]
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NOTE: If an incorrect pape r size is loade d in the main tray when you re ceive a fax, the fax does not print and an error message app ears on the displa y. Load letter, A4, or legal paper, an d then press OK to print the fax. To set the paper si ze for received faxe s from the devic e control panel 1. Press Setup . 2. Press right arrow until Fax S[...]
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Add num bers to th e junk fax list You can blo ck specific number s by adding th em to the junk fax list. To manually ente r a number to block 1. Press Setup . 2. Press right arrow to select Fax Settings , and then pres s OK . 3. Press right arrow to select Junk Fax Blocker , an d then p ress OK . 4. Press right arrow to select Add , and then pres [...]
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Receive faxes to your co mputer (Fax to PC and Fax to Mac) Use Fax to PC and Fax to Mac to a utomatica lly receive faxes and sa ve faxes directly to your computer. Wi th Fax to PC and Fax to Mac, you can store digital copie s of your faxes easily and also e liminate th e hassle of dealing w ith bulky pap er files. Received faxes are save d as TIFF [...]
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Modify Fax to PC or Fa x to Mac settings You can update the Fax to PC settings from your computer at any time from the Fax Settings page i n the Solution Ce nter. You can upda te the Fax to Mac set tings from t he HP Setup Assistant . You can turn off Fa x to PC or Fa x to Mac and disa ble printing f axes from the d evice control pane l. To modify [...]
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• Set the fax erro r correction mode • Set the d ial type • Set the redi al options • Set the fax speed • Set the fax soun d volume Configure the fax header The fax header prints your nam e and fax number on the top of every fa x you send. HP recommends that you set up the fax header by using the sof tware that you installed with the devi[...]
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before the device d oes. The number o f rings to answer for th e device should be greater than the nu mber of rings to answ er for the an swering ma chine. For example, set your answering machin e to a low num ber of rings and th e device to answer in the maximum num ber of rings. (The maximum nu mber of rings varies by country/reg ion.) In this se[...]
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you are trying to send a f ax to another country/re gion or receive a fa x from another country/region, or i f you are using a satellite phone connectio n. To set the fax er ror-correctio n mode 1. Press Setup . 2. Press right arrow to select Fax Settings , and then press OK . 3. Press right arrow to select Error Co rrection , and then press OK . 4[...]
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If you use one of the following, setting the fax spee d to a slower speed m ight be required: • An Internet phone service • A PBX system • Fax over Internet Prot ocol (FoIP) • An integ rated services di gital network (ISDN) ser vice If you experi ence problems send ing and receivin g faxes, try using a low er Fax Speed . The follow ing tabl[...]
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NOTE: If you have quest ions about Intern et faxing, co ntact your Int e rnet faxi ng services support d epartment or your loca l servi ce provider for further assistan ce. Use reports You can set up the device to print error repo rts and confirmation reports automati cally for each fax you send a nd receive. You can also ma nually prin t system re[...]
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3. Press right arrow to select Fax Confirmati on , and then p ress OK . 4. Press right arrow to select one o f the followin g, and then pre ss OK . Off Does not print a fax confir mation report when you se nd and receive faxes successfully. This is the default setting. On Fax Send Prints a fax confirmation report for every fax you send. On Fax Rece[...]
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• Number of pa ges • Result (status) of tra nsmission To print the fax log from th e device control panel 1. Press Setup . 2. Press right arrow to select Print Report , and then press OK . 3. Press right arrow to select Fax Log , and then p ress OK . 4. Press OK again to prin t the log. To view the fax log fr om the HP software Follow the instr[...]
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Print a Caller ID History Report Use the follow ing procedure to print a list of Cal ler ID fax number s. To print a Ca ller ID Histo ry Report 1. Press Setup , select Printe r Report , and then select Call er ID History Report . 2. Press OK . Chapter 5 58 Fax[...]
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6 Work with ink cartridges To ensure the best prin t quality from th e HP All-in-On e, you will need to p erform some simple main tenance proced ures. This sect ion provides guidelin es for handling the ink cartridges , instructions for replac ing the ink cartridg es, and aligning and cleaning the printhead. This section co ntains the following top[...]
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• Handle in k cartridges caref ully. Droppin g, jarring, or rough hand ling during in stallation can cause temporary pri nting problems. • If you are t ransporting the product, do the f ollowing t o prevent ink leaki ng from the print carriage o r other damage from occurri ng to the product: ◦ Make sure you turn off the product by pressing th[...]
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Handle the ink cartridges Before you replace o r clean an ink cart ridge, you shoul d know the part na mes and how to handle the i nk cartridge s. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (m ust be removed before installing) 3 Ink nozzles under tape Hold the ink cartrid ges by their black pla stic sides, with th e label on top. D[...]
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available to avoi d possible printi ng delays. You do not n eed to replac e the ink cartrid ges until print quali ty becomes unaccep table. For more informati on about ordering i nk cartridges for the device, see Order printing supplies onlin e. To replac e the ink ca rtridges 1. Make sure the product i s turned on. CAUTION: If the product is tu rn[...]
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If you are repl acing the b lack ink cartridge, remove the ink cartridge from the sl ot on the right. 4. Pull the in k cartridge to wa rd you, out of its slot. NOTE: HP provides recycling options for used ink cartridges in many countries/ regions. For more information, see HP inkjet supplies recycling program. 5. Remove the new ink cartridg e from [...]
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6. Hold the ink cartridge with the HP logo on top, and insert the new ink cartridge into the empty ca rtridge slot . Make sure you push th e ink cartridge in firml y until it snaps into place. If you are install ing the tri-color ink cart ridge, slide it into the le ft slot. If you are install ing a black ink cartridge, sli de it into the ri ght sl[...]
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10. Load the ink cartridge alig nment shee t face down on t he scanner glass in the front right corner with the to p of the page t o the right, and th en press OK . For more informatio n, see Load an o riginal on the scanner glass. The HP All-in-One aligns the ink cartri dges. Recycle or discard the ink cartridge alignment sheet. Store printing sup[...]
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3. Selects Tools and then select Align Cartri dge . The product pri nts an ink cartridge al ignment sheet. 4. Place the alignment shee t face down on the scanne r glass. For more in formation, see Load an origi nal on the scanner glass. 5. Press OK to scan t he alignment sheet. After the alignment sheet is scanned, alignm ent is complete. Recycle o[...]
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To align the ink ca rtridges from the HP software 1. Load letter or A4, unuse d, plain white pa per in the inpu t tray. For more in formation, see Load media. NOTE: If you have colored pap er loaded in the in put tray when you align the ink cartridges, the alignment w ill fail. Load u nused plain w hite pape r into the input tray, and then try the [...]
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To clean the ink car tridges from th e product contro l panel 1. Load letter, A4, or legal unused plain white pap er into the input tray. 2. Press Setup . 3. Select Tools , and th en select Clean Cartridge . The device prints a page th at you can recycle or discard. If copy or print quality still se ems poor after you clean t he ink cartridges, try[...]
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7 Solve a problem The informat ion in Solve a problem suggests sol utions to common prob lems. If your device is not ope rating correctl y and those sug gestions did not solve your prob lem, try using one of the f ollowing support services to obtain assist ance. This section co ntains the following topics: • HP support • General troublesh ootin[...]
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Obtain el ectronic suppo rt To find support and wa rranty informati on, go to t he HP Web site at www.hp.com/ support. I f prompted, choose your country/reg ion, and the n click Contact HP for informatio n on callin g for technica l support. This Web site also offers technical supp ort, drivers, supplies, ordering informati on and other optio ns su[...]
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• Message s that appea r when the situation occurs • Answers to these questions: ◦ Has this situati on happened befo re? ◦ Can you re-create it? ◦ Did you add any new ha rdware or softwa re to your comput er at about the time that t his situation began? ◦ Did anything el se occur prior t o this sit uation (such as a t hunderstorm, HP Al[...]
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For the most current list of telephon e support numbe rs, see www.hp.com/support. $IULFD(QJ OLVKVSHDNLQJ $IULTXHI UDQFRSKRQH ﺮﺋﺍﺰﺠﻟﺍ $UJHQWLQD%XHQ RV$LUHV ?[...]
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After the phone sup port period After the phone supp ort period, he lp is available fr om HP at an additional cost. Help may also be available at the HP onli ne support Web site: www.hp. com/support. C ontact your HP dealer o r call the sup port phone n umber for your co untry/region t o learn m ore about support opti ons. General troubleshooting t[...]
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Solve printing problems This secti on contains the followin g topics: • The device shut s down unexpectedly • Error message appears on control -panel display • Alignment f ails • The devi ce is not responding (no thing print s) • Device ta kes a long time to prin t • Blank or partial pa ge printed • Something on the page is mi ssing o[...]
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Check the d evice software insta llation If the device is turn ed off when prin ting, an aler t message should appear on your comp uter screen; otherwi se, the device soft ware might not be installed co rrectly. T o resolve this, uninstal l the software completely, an d then reinstal l the device sof tware. For more information , see Uninstall and [...]
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There is a blank pa ge in the file Check the file to m ake sure there is no blank p age. Something on the page is missing or in correct Check the margin setting s Make sure th e margin settings fo r the document do not exceed the printable are a of the device. For more information, see Set minimu m marg ins. Check the color print settings Make sure[...]
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electromagne tic fields. Also , it is recommen ded that you use a U SB cable that is less than 3 meters (9.8 feet) long t o minimize the eff ects of these electroma gnetic fields. If the above so lutions do not w ork, the probl em may be caused by the in ability of the application t o interpret print settings properly. See t he release no tes for k[...]
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The images be low show the difference between vertica l and ho rizontal streaki ng. Horizontal Streaks Vertical streaks NOTE: Streaks on a copied do cument com monly appear w hen the scanner glass or the plastic stri p in the automat ic document feed er (ADF) is dirty. For informa tion about cleanin g the scanner gl ass and plastic strip in the ADF[...]
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Step 1: Check the print q uality settings The print qual ity settings in th e product soft ware might not b e optimized for the ty pe of document you are printi ng. Follow th ese steps to check these se ttings. If the issue persists , continue t o the next solution Step 2: Check the Print in Grayscale setting. Windows 1. In the software program fro[...]
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Mac OS X 1. From the File menu in your sof tware app lication, ch oose Print . 2. Choose Paper Type/Quality from th e pop-up menu. 3. In the Color Options area, make sure the Color setti ng is no t set to Gr ayscale . Solution 5 : Check es timated ink levels and rep lace low or empty in k cartridges Follow these st eps to check the estimated ink le[...]
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Print Quality Dia gnostic Repor t 1. Load regular, white, le tter-size or A4 pa per 2. On the product contro l panel, press (Setup), select Print Report , select Print Quality , and then press OK . 3. Evaluate the Print Quality Diagnostic Report: a Ink level b Color bars c Large-font text d Alignment pattern a . Ink leve l: Look at the Ink leve l b[...]
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b . Color bars: Look at th e color bars in the m i ddle of t he page. You shou ld see seven color bars. These b ars should have sharp edges, should be solid (not streaked with w hite or other colors), and sho uld be unif orm in color th roughout. Example of Good Color Bars: All bars are solid, sharp-ed ged, and extend with uniform color across the [...]
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To prevent problem s causing ragged bars on the PQ Diagnostic Report, try the followi ng solutions: • Avoid leaving u n-taped ink cartrid ges outside o f the print e r for an extended period of time . For more informat ion about hand ling ink cart ridges, see H andle the ink cartridg es. • Always turn of f the product usin g the (Power) button,[...]
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Examples of bad la rge-font text The letters are jagged . The letters are smeared . The letters are ragged on one end . d . Alignment pattern: If the color bars a nd large-font t ext look OK and the ink cartridges are no t empty, look at the alignm ent pattern di rectly above th e color bars. Example of a go od alignment patte rn. The lines are str[...]
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The lines are jagg ed. Self-T est Report Follow thes e steps to print, and then evaluate a Diagnost ic report . 1. Load regular, wh ite, letter-si ze or A4 paper. 2. On the product contro l panel, press (Setup), select Print Report , select Self- Test , and then press OK . Poor print quality and unexpected printouts 8 5[...]
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To evaluate th e Diagnostic Pag e: 1. Look at th e color bars i n the middle of the page. There should be t hree color bars and a black bar. All t he bars should have sharp edges. They should b e solid (not strea ked with white or other colors). They shoul d be uniform in co lor throug hout. Example of Goo d Bars - all bars are solid, sharp -edged,[...]
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Bar colors are not uniform Example of Bad Color Bars - The ye llow bar is streaked w ith another color. Black Text 2. Look at the bl ack text printed on the page. The t ype should be sharp and clear. Example of good black text - the letters are shar p an d clear - the printer is operating correctly Example of bad black text - the letters are sme ar[...]
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Solution 8: Align the ink cartrid ges Align the ink ca rtridges if you see the follow ing in th e diagnosti c report: • Large-font text: Letters are jagged. • Alignment pattern: Lines are jagged. For instructions, see Align the ink cartrid ges. If the issue persists , continue to the next step. Solution 9 : Replace the problem in k cartridge If[...]
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To clean the in k cartridge c ontacts 1. Turn on the devic e and open the ink cartridge door. The print carriage moves to the far right side of t h e device. 2. Wait until t he print carriage is id le and silent, and then unplug the power cord f rom the back of the device . NOTE: Depending ho w long the H P All-in-One is unpl ugged, the date and ti[...]
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NOTE: Clean the are a around the ink nozzle s only if you cont inue to see streaks and smudges on your printe d pages after you have already clean ed the in k cartridges by using the device control panel or th e software you inst alled with the HP All-in-One. Make sure you have the f ollowing materials availa ble: • Dry foam rubber swabs, lint-fr[...]
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6. Clean the face and ed ges around th e ink nozzle a rea with the swab, as shown below. 1 Nozzle plate (do not clean) 2 Face and edges around the ink n ozzle area CAUTION: Do not clean the nozzle pl ate. 7. Slide th e ink cartridge back into the slot. Push the ink cartridge forward until it clicks into place. 8. Repeat if necessary for the ot her [...]
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Media is not coming out correctl y • Make sure the output tray ex tension is exten ded; otherw ise, print e d pages may fall off the devic e. • Remove excess media fro m the output tray. There is a limit to the number of sh eets the tray can hold. Pages are skewing • Make sure the media loaded in t h e trays is alig ned to the paper guides. I[...]
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• Size is reduced • Copy qual ity is poor • Copy defects are apparent • The device print s half a page, t hen ejects the paper • Paper mismatch No copy came o ut • Check the pow er Make sure that th e power cord is secu rely connected, and t he device turned on. • Check the s tatus of th e device ◦ The device might b e busy with ano[...]
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Size is reduced • The reduce/enl arge or other copy featu re might have been set from the device control panel to reduce t he scanned ima ge. Check the settings for the copy job t o make sure that they are f or normal size. • The HP softwa re settings mi ght be set to redu ce the scanned image. Change the settings, if needed. See the on screen [...]
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• Large, blac k typefaces look splotchy (not smooth) The default enhance ment sett ing might not be suita ble for the job. Check th e setting and change it to enhance text o r photographs, if needed. For m o re inform ation, see Change co py settings. • Horizontal gr ainy or white band s in light-g ray to medi um-gray areas The default enhance [...]
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Scan take s too long • Check the setting s ◦ If you set the re solution too h igh, the scan jo b takes longer and re sults in larg er files. To o btain good re sults when scan ning or copy ing, do not use a re solution that is hig her than neede d. You can lowe r the resolution to scan more quickly. ◦ If you acqui re an image through TW AIN, [...]
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Text cannot b e edited • Check the se ttings ◦ Make sure the H P software (or any a dditional OCR software) is properly instal led. ◦ When you scan the ori ginal, make sure that you select a document type o r save the scan in a form at that creates ed itable, searchable text. I f text is classif ied as a graphic, it is not con verted to text [...]
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Text or images on the back of a two-sided o riginal appe ar in the scan Two-sided ori ginals can "bleed " text or ima ges from the back si de to the scan if the originals are p rinted on medi a that is too th in or too transparent. The scanned image is skewed (crooked ) The origina l might have bee n placed incorrectl y. Be sure to use th[...]
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• Black dots or streaks ◦ Ink, glue, correct ion fluid, or an unwanted subst ance might be on the scanner glass, the scanne r glass might be dirty or scrat ched, or the l id backing might be dirty. Try cleaning th e scanner glass and lid backi ng. See Mainta in the de vice for more informat ion. If cleani ng does not co rrect the problem, the s[...]
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• The "Dia l Tone Detect ion" test failed • The "Fax Lin e Conditi on" test fa iled The "Fax Hardware T est" failed Solution: • Turn off the device by using the Power button loca ted on the device control pan el and then unplug the pow er cord from the ba ck of the device. Aft e r a few seconds, plug the power co[...]
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• If you are using a phone splitter, t h is can cause faxing p roblems. (A split ter is a two-cord connector th at plugs into a telephon e wall jack. ) Try removing the split ter and connecting th e device directly t o the tele phone wall jack. • Try connect ing a working pho ne and phone cord to the telep hone wall jack that you are using for [...]
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The "Using Correct Type of Phon e Cord with Fax" test fail ed Solution: • Make sure you used the phone cord supplied in the box wit h the device to connect to the t elephone wal l jack. One en d of the phon e cord should b e connected to the port labeled 1-LINE on the back of th e device, and t he other e nd to your telephone wall jack,[...]
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The "Dial Tone Detecti on" test failed Solution: • Other equip ment, which uses the same phone line as the devi ce, might be ca using the test to fa il. To find o ut if other e quipment is cau sing a problem, d isconnect everything from the phon e line, and then run the test again . If the Dial Tone Detection Test passe s without the ot[...]
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The "Fax Line Condition" test fai led Solution: • Make sure you conne ct the device to a n analog phone line or you wi ll not be able to send or receiv e faxes. To che ck if your phon e line is d igital, connect a regular analog phone to the line and l isten for a di al tone. If yo u do not hear a no rmal sounding dia l tone, it might b[...]
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example, you can not use the device for faxing if an extension phone is off the hook, or if you are using a compute r dial-up modem to send e-mail or access the Internet. The device i s having probl ems sending and receiving fax es Solution: Make sure the device i s turned on. Loo k at the display on t he device. If the display is bla nk and the Po[...]
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• Other eq uipment, wh ich uses the same phone line as t he device, migh t be in use. For example, you canno t use the device for faxing if an extensio n phone is off t he hook, or if you are using a compu ter dial-up modem to send a n e-mail or ac cess the Internet. • Check to see if another process h as caused an error. Check th e display or [...]
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The device is havi ng problems se nding a manua l fax Solution: NOTE: This possible so lution applie s only in th e countries/ regions that receive a 2-wire phon e cord in the box with the devi ce, includin g: Argentina, Australia, Brazil, Canada, Chi le, China, Col ombia, Greece, India, Indonesia , Ireland, Japan, Korea, Latin America, Mala ysia, [...]
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• If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes manu ally, not automatically. Th is mea ns that you must be available to respond i n person t o incomi ng fax cal ls. For info rmation on se tting up the device when you have a voice mail service, see Case F: Shared vo ice/fax lin e with voic[...]
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• If the de vice shares the sam e phone line w ith other type s of phone e quipment , such as an answering machine, a computer di al-up modem, or a multi-port swi tch box, the fax sign al level migh t be reduced. The sign al level can also be re duced if you use a splitter or connect ex tra cables to exte nd the leng th of your phon e. A reduced [...]
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Fax tones are recorded on my answeri ng machine Solution: • When you h ave an answer ing machine on t he same phone li ne you use for fax calls, try con necting the answ ering machine directly to the d evice as described in Case I: Shared voice/f ax line with answering m achine. If you do not connect the answering machi ne as recommended, fax ton[...]
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The computer ca nnot receive faxes (F ax to PC and Fax to Mac) Cause: The H P Digital Ima ging monito r is turned off (Windows). Solution: Check the taskbar and ensure that the HP Digital I maging monit or is turned on at al l times. Cause: The com puter selected to receive faxes is tu rned off. Solution: Make sure the c omputer selected to receive[...]
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If the installa tion program can not discover the device, print the netw ork configurati on page, and enter the IP address manually in the in stallation program . For more informat ion, see Understand the net work configuration pag e (some models only). Though it is n ot recommended t hat you assign the devi ce with a stati c IP address, you might [...]
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Step 2 - Restart componen ts of the wireless network Turn off the router and th e HP device, and t hen turn them back on in this order: router first and then the HP device. If you still a re unable t o connect, turn of f the router, H P device, and your co mputer. Someti mes, turning of f the power and then turn ing it back o n will recover a n etw[...]
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To check a wi reless connection 1. Make sure that your computer's w ireless has been turned on. (F or more info rmation, see the documenta tion that came with your co mputer.) 2. If you are not u sing a unique n etwork name (SSI D), then it is possible that your wireless co mputer could be conne cted to a nearby network that is not yours. The [...]
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A: Make sure the HP device is on the network 1. If the HP device supports Ethernet netwo rking and is connected t o an Ethernet network, make sure an Eth ernet cable is not plugged int o the back of the de vice. If an Ethernet cabl e is plugged into the back, then wireless connectivity is disabled. 2. If the HP devi ce is connected t o a wireless n[...]
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to communicate with each other over the netwo rk. For more i nformation, see Conf igure your firewall to wo rk with HP devices. If you are abl e to access the EWS, but a re still unabl e to use t he HP device e ven with t h e firewall turn ed off, try enabl ing the firewall sof tware to recognize the HP device. Step 4: Make sure the HP d evice is o[...]
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connecting to the HP device, ma ke sure the correct version of the printer driver is set as the default. 1. Click Start , point to Settings , and then click Pr inters or Printers and Faxes . - Or - Click Start , click Control Panel , and t h en doub le-click Printers . 2. Determine if the version of the prin ter driver in the Printers or Printers a[...]
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device access to the network. If the WAP filters MAC a ddresses, then t he device’s MAC address m ust be added to t he WAP’s list of accepted M AC addresse s. • Print the ne twork configura tion page. Fo r more informatio n, see Understand the network configurat ion page (som e models onl y). • Open the WAP’s configuratio n utilit y, and [...]
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NOTE: Refer to your f irewall document ation on how to configu re the firew all port settings and how to a dd HP files to t he “trusted“ li st. Some firewalls cont inue to cause in terference even af ter you disable them. If you continue to have problem s after configuring the firewall as described abo ve and if you are using a comput er runnin[...]
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NOTE: To use the embedd ed Web server (EWS), th e product must be connected to a networ k using either an Ethernet or a w ireless connectio n. You cannot use the embedded We b server if the product is connected to a co mputer with a USB cabl e. • Embedded Web server cannot be opened • The EWS is only a vailable in English Embedded Web server c [...]
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Troubleshoot installation issues If the follow ing topics do not he lp, see Solve a problem for informati on about HP support. • Hardware insta llation suggestions • Software instal lation sugg estions Hardware ins tallation suggestion s Check the d evice • Make sure t hat all packing tape and mate rial have bee n removed from o utside an d i[...]
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• Duplexer is locked into plac e. • Paper is loa ded correctly in the tray, a nd is not ja mmed in the de vice. • All latches and covers are clo sed. Software installation s uggestions Verify installation prel iminaries • Make sure to use t he HP software CD that contain s the correct install ation softw are for your operating system. • B[...]
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NOTE: If your product do es not support wi reless communica tion, the report i s called the "Print er Status Report". I f your product suppo rts wireless communication , the report is c alled the " Self-Test Rep ort". If you need to call HP, it is often usef ul to print the Printer Stat us Report or Self -Test Report before call[...]
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Self-Test Report 1. Printer Information: Shows device inf ormation (such as the prod uct name, mod el number, serial number, and fi rmware version number), a nd the numbe r of pages printed fro m the tray. 2. Nozzle test pattern: Missing lines indica te pr oblems with the ink cartridg es. Try cleaning the cartridges, or re placing the ca rtridges. [...]
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help troublesho ot network con nectivity problems . If you need to call HP, it is often useful to print this page before call ing. Network Conf iguration Page 1. General Info rmation: Shows in formation about t he current status and active connection type of the network, a nd other informa tion, such as t he URL of the embedded W eb server. 2. 802.[...]
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• Make sure that the device is clean. For more informa tion, se e Maintain the device. • Make sure that the trays are loaded correct ly and are not too ful l. For more informatio n, see Load media. This secti on contains the followin g topics: • Clear paper ja ms • Avoid paper jams Clear paper jams If the pa per was loaded in the m a in tra[...]
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To clear a paper jam in the automatic do cument feeder (ADF) (Some models only) 1. Lift the cover of the AD F. 2. Gently pul l the pape r out of the roll ers. CAUTION: If the paper tears when you are re moving it from th e rollers, check the rollers and wheels for torn pieces o f paper t hat might be remaini ng inside th e device. If you do not rem[...]
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A Technical information This section contains the following topics: • Warranty inform ation • Device specifications • Regulatory information • Environmental product stewardship program • Third-party licenses Warranty information This section contains the following topics: • Hewlett-Packard limited war ranty statement • Ink cartridge w[...]
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Hewlett-Packard limited warranty statement A. Extent of limited warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer . 2. For software products, HP?[...]
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Ink ca rtridge wa rranty informa tion The HP cartridge warr anty is applicable when the produc t is used in its designated HP printing device. This warranty does n ot cover HP ink products that have been re filled, remanufactured, refurbished, misused, or tampered with. During the wa rranty period the product is covered as long as the HP ink is not[...]
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Device specifications This section contains the following topics: • Physical specifications • Product features and capacities • Processor and memory specifications • System requirements • Network protocol specificat ions (Some mode ls only) • Embedded Web serve r specifications (some models o nly) • Media specifications • Print reso[...]
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Processor: 192 MHz ARM9 core Memory: 64 MB DDR2 Wireless models Processor: 180 MHz ARM9 core Memory: 32 MB SDRAM System requir ements NOTE: For the most current information about suppor ted operating systems and system requirements, visit http://www .hp.com/support/. Operating system compatibility • Windows XP Service Pack 1, Windows Vista, Windo[...]
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• Microsoft Windows 2003 Server Te rminal Servic es with Citrix Metafr ame XP with Feature Release 3 • Microsoft Windows 2003 Small Busin ess Server Terminal Services • Microsoft Windows Server 200 8 Terminal Services Compatible network prot ocols TCP/IP Network managem ent • HP Web Jetadmin plug-ins • Embedded We b server Feat ures Abili[...]
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Media size Main tray Borderless B5 (176 x 250 mm; 6.9 x 9.8 inches Borderless (10 x 15 cm, tab) Borderless (4 x 6 inches, tab) Borderless HV Borderless A6 Borderless cab inet Borderless (13 x 18 cm), same dimension as 5 x 7 inches Borderless (8.5 x 11 inches) 10 x 15 cm (tab) 4 x 6 inches (tab) HV Cabinet 13 x 18 cm (same dimension as 5 x 7 inches)[...]
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Media size Main tray Photo media (89 x 127 mm; 3.5 x 5 inch es) Photo media (102 x 152 mm; 4 x 6 inches) Photo media (5 x 7 inches) Photo media (8 x 10 inches) Photo media (10 x 15 cm) Borderless photo media (89 x 127 mm; 3.5 x 5 inches) Borderless photo media (102 x 152 mm; 4 x 6 inches) Borderless photo media (5 x 7 inches) Borderless photo media[...]
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Tray Type Weight Capacit y Automatic document feeder (ADF)* Paper 75 g/m 2 (20 lb index) Up to 20 sheets of plain paper (5 mm or 0.2 inches stacked) Output tray All supported media Up to 50 sheets of plain paper (text printing) * Some models only. Set minimum margins The document margins must match (or exceed) t hese margin settings in portrait ori[...]
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Guidelines for two-si ded (duplex) printing • Always use media that conforms to the devic e specifications. For mor e information, see Media specifications. • Do not print on both sides of tra nsparencies, envelopes, photo paper, glossy me dia, or paper lighter than 16 lb bond ( 60 g/m 2 ) or heavier than 28 lb bond (1 05 g/m 2 ). Jams might oc[...]
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Paper type Device control panel setting HP Premium Plus Photo Papers Photo Paper HP Premium Photo Papers Photo Paper HP Advanced Photo Paper Photo Paper HP Everyday Photo Paper, Semi-gloss Photo Paper HP Everyday Photo Paper, Matte P r emium Inkjet Other photo papers Photo Paper HP Premium Inkjet Transparency Premium Inkjet HP Iron-on Tran sfer Pre[...]
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Scan specificat ions • Image editor included • Integrated OCR software automatically converts scanned text to editable text • Scan spe eds vary according to the complexity of the docu ment • Twain-compliant interface • Resolution: 2400 x 4800 ppi optical, up to 19,200 ppi enhanced • Color: 16-bit per RGB color , 48-bit total • Maximum[...]
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Regulatory information The device meets product requirements fro m regulatory agencies in you r country/region. This section contains the following topics: • FCC statement • Notice to users in Kore a • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power cord • Noise emission statement for Germ[...]
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FCC statem ent FCC sta tement The Unit ed States F ederal C ommunications C ommission (in 4 7 CFR 1 5. 1 05 ) has spec ifi ed that the follo wing noti ce be brought to the atten tion o f user s of this pr oduct. This eq uipment has been tes ted and found to compl y with the limits f or a Clas s B digital dev ice , pursuant to P ar t 1 5 of the FCC [...]
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Notice to users in Ja pan about the pow er cord Noise emis sion statement fo r Germany Geräusc hemission LpA < 7 0 dB am Arbeits platz im Normalbetr ieb nach DIN 4 56 3 5 T . 1 9 LED indi cator stateme nt Appendix A 142 Technical information[...]
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Notice to users of the U.S. telep hone network: FCC requi rements Notice to users of t he U.S. telephone n etwork: FCC requirements This eq uipment complie s w ith FCC rules , P ar t 6 8. On this equipment is a label that contains, among other inf ormation , the FCC Registr ation Number and R inger Equi valent Number (REN) for this eq uipment . If [...]
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Notice to use rs of the Can adian telephon e network Note à l’at tention des utilis ateurs du réseau téléphoni que canadi en/Notice to users of th e Cana dian telephon e network Cet appar eil est conf orme au x spécif ications tec hniques des équipements t ermina ux d’Industr ie Canada . Le n umér o d’enregistr ement atteste de la conf[...]
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Notice to users i n the European Ec onomic Ar ea Notice to users in t he European Economic A rea This pr oduct is designed t o be connected to the analog S w itched T elecommunicati on Networ ks (P STN) of the E uropean E conomic Ar ea (EEA) countr ies/r egions . Networ k compatibility depends on c ust omer select ed settings, w hich m ust be r ese[...]
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Exposure to radio freque ncy radiation Exposure to radio fr equency radiation Caution The radiated output power of this device is far below the FC C radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized . This product and any attached extern[...]
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European Union regu latory notice European Union Regula tory Noti ce Products bearing the CE marking comply with the following EU Directives: · Low V oltage Direc tive 2006/95/EC · EMC Directive 2004/108/EC CE compliance of this product is valid only if pow ered with the corr ect CE-marked AC adapter provided by HP . If this product has telecommu[...]
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Declaration o f conformity DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company DoC#: SNPRC-0902-01-A Supplier’s Address: 138, Depot Road, #02-01 Singapore 109683 declares, that the product Product Name and Model: HP Officejet 4500 series printer Regulatory Model Number: 1) SNPRC-0902-01[...]
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DECLARATION OF CONFORMITY according to ISO/IEC 17 050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packar d Company DoC#: SDGOB-0833-Rev.7.0 Supplier’s Address: 138, Depot Road, #02-01 Singapore 1096 83 declares, that the pro duct Product Name and Model: HP Officejet J468 0 and J4624, HP Officejet 4500 Wireless series print er Regulatory Model Num[...]
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DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company DoC#: SNPRC-0902-01-D Supplier’s Address: 138, Depot Road, #02-01 Singapore 109683 declares, that the product Product Name and Model: HP Officejet 4500 series printer, HP Offi cejet Advantage 4500 All- in-One printer, HP Officejet 4575[...]
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Environmental product steward ship program Hewlett-Packard is committed to providing qua lity products in an environmentally sound ma nner. Design for recycling has been incorporated into this product. The number of mater ials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to [...]
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Disposal of waste equipment by users in private hou seholds in the European Unio n Disposal of Waste Equipment by Users in Private Households in the European Union This sy mbol on the product or on its pac kaging indicates that this pr oduct must not be disposed of with y our other household wa ste . Instead, it is y our responsib ility to dispose [...]
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Power c onsumpt ion Hewlett-Packard printing and ima ging equipment mark ed with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency’ s ENERGY STAR specifications for imaging equipment. The following mark will appear on ENERGY STAR qualified imaging products: ENERGY STAR is a U.S. registered service mark of the U.S. EP[...]
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Third-party licenses This section contains the following topics: • HP Officejet 4500 Desktop • HP Officejet 4500 / HP Officejet 4575 / HP Officejet Advantage 4500 • HP Officejet 4500 Wireless Appendix A 154 Technical information[...]
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HP Officejet 4500 Desktop Third-part y licenses A ES r ijndael-alg-fst .c @v ersi on 3 .0 (December 2000) Optimised ANS I C code for the R ijndael c ipher (now AE S) @author V i ncent R ijmen <vincen t .rijmen@esat .k u leu ven .ac.be> @author Antoon Bo sselaers <antoon .bosselaers@e sat .kuleu ven .ac.be> @author P aulo Barr eto <pa[...]
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SHA2 FIP S 180 - 2 SHA- 2 2 4/2 5 6/3 84/512 implementati on La st update: 0 2/0 2/200 7 Issue date: 0 4/30/200 5 Cop yr ight (C) 200 5, 200 7 Oli vie r Gay <oli v ier .gay@a3 .epfl .ch> All r ights r eserved . R edistr ibution and use in so ur ce and binar y f orms , with or w ithout modifi cation , ar e permitted pro vi ded that the follo w[...]
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ZLIB zlib .h -- interface of the 'zlib' gener al purpose com pr ession libr ar y v ersion 1.2 .3, J uly 18th , 2005 Cop yr ight (C) 19 9 5- 2005 Jean -loup Gaill y and Mark Adler This s oft w ar e is pro vi d ed 'as-is', w ithout any e xpr ess or im plied w arr ant y . In no e v ent w ill the authors be held lia ble fo r an y da[...]
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HP Office jet 4500 / HP Offi cejet 4575 / H P Officejet A dvantage 4500 Third-part y licenses A ES r ijndael-alg-fst .c @v ersi on 3 .0 (December 2000) Optimised ANS I C code for the R ijndael c ipher (now AE S) @author V i ncent R ijmen <vincen t .rijmen@esat .k u leu ven .ac.be> @author Antoon Bo sselaers <antoon .bosselaers@e sat .kuleu[...]
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Expat Cop yr ight (c) 19 9 8 , 199 9 , 2000 T hai Open Sour ce Softwar e Center L td P ermissi on is hereb y granted , fr ee of char ge, to an y person obtaining a cop y of this so ftwar e and assoc iated doc umentati on f iles (the "Softw ar e") , to deal in the Softwar e without r estr icti on , including w ithout limitation the ri ghts[...]
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OpenSSL Cop yr ight (C) 19 9 5-199 8 Er ic Y oung (eay@c r y ptsoft .com) All r ights r eserved . This pac kage is an S SL implementation w ritten b y Er ic Y oung (eay@c r y ptsoft .com) . The im plementati on w as w r it ten so as to conf orm w ith Netscapes S SL . This libr ary is free f or commer c ial and non -commer ci al use as long as the f[...]
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THIS S OFT W ARE IS PR O VIDED B Y ERIC Y OUNG ``A S IS'' AND ANY EXP RE S S OR IMPLIED W ARRANTIE S , INCL UDING , BUT NO T LIMITED T O , THE IMPLIED W ARRANTIE S OF MERCHANT ABILITY AND FI TNE SS F OR A P ART ICUL AR P URP O SE ARE DIS CL AIMED . IN NO EVENT SHALL THE A UTHOR OR CONTRIB UT ORS BE LIABLE FOR ANY DIRE CT , IND IRE CT , IN[...]
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THIS S OFT W ARE IS PR O VIDED B Y THE OpenSSL P RO JECT ``A S IS'' AND ANY EXP RE S SED OR IMPLIED W ARRANTIE S, INCL UDING, B UT NO T LIMITED T O , THE IMPLIED W ARRANTIE S OF MER CHANT ABILITY AND FI TNE S S FOR A P AR TICULAR PURP OSE ARE DIS CL AIMED . IN NO EVENT SHALL THE OpenS SL PR OJE CT OR IT S CONTRIBUT ORS BE LIABLE F OR ANY [...]
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THIS S OFT W ARE IS PR O VIDED B Y THE OpenSSL P RO JECT ``A S IS'' AND ANY EXP RE S SED OR IMPLIED W ARRANTIE S, INCL UDING, B UT NO T LIMITED T O , THE IMPLIED W ARRANTIE S OF MER CHANT ABILITY AND FI TNE S S FOR A P AR TICULAR PURP OSE ARE DIS CL AIMED . IN NO EVENT SHALL THE OpenS SL PR OJE CT OR IT S CONTRIBUT ORS BE LIABLE F OR ANY [...]
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THIS S OFT W ARE IS P RO VID ED B Y THE PR OJE CT AND CONTRIBUT OR S ``A S IS'' AND ANY EXP RE S S OR IMPLIED W ARRANTIE S , INCL UDING , BUT NO T LIMITED T O , THE IMPLIED W ARRANTIE S OF MERCHANT ABILI T Y AND FI TNE S S FOR A P ART ICUL AR PURP OSE ARE DIS CL AIMED . IN NO EVENT SHALL THE PR OJE CT OR CONTR IBUT ORS BE LIABLE F OR ANY [...]
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HP Officejet 45 00 Wireless Third-part y licenses A ES r ijndael-alg-fst .c @v ersi on 3 .0 (December 2000) Optimised ANS I C code for the R ijndael c ipher (now AE S) @author V i ncent R ijmen <vincen t .rijmen@esat .k u leu ven .ac.be> @author Antoon Bo sselaers <antoon .bosselaers@e sat .kuleu ven .ac.be> @author P aulo Barr eto <[...]
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Expat Cop yr ight (c) 19 9 8 , 199 9 , 2000 T hai Open Sour ce Softwar e Center L td P ermissi on is hereb y granted , fr ee of char ge , to an y person obtaining a cop y of this softwar e and assoc iated doc umentation f iles (the "Softwar e") , to deal in the Softwar e w ithout res tr ic tion , including w ithout limitation the r ights [...]
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OpenSSL Cop yr ight (C) 19 9 5-199 8 Er ic Y oung (eay@c r y ptsoft .com) All r ights r eserved . This pac kage is an S SL implementation w r it ten by Er ic Y oung (eay@c r ypts oft.com). The implementati on was w ritten so as to conf orm w ith Netscapes S SL. This libr ary is free f or commer c ial and non -commer ci a l us e as long as the fo ll[...]
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THIS S OFT W ARE IS PR O VIDED B Y ERIC Y OUNG ``A S IS'' AND ANY EXP RE S S OR IMPLIED W ARRANTIE S , INCL UDING , BUT NO T LIMITED T O , THE IMPLIED W ARRANTIE S OF MERCHANT ABILITY AND FI TNE SS F OR A P ART ICUL AR P URP O SE ARE DIS CL AIMED . IN NO EVENT SHALL THE A UTHOR OR CONTRIB UT ORS BE LIABLE FOR ANY DIRE CT , IND IRE CT , IN[...]
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THIS S OFT W ARE IS PR O VIDED B Y THE OpenSSL P RO JECT ``A S IS'' AND ANY EXP RE S SED OR IMPLIED W ARRANTIE S, INCL UDING, B UT NO T LIMITED T O , THE IMPLIED W ARRANTIE S OF MER CHANT ABILITY AND FI TNE S S FOR A P AR TICULAR PURP OSE ARE DIS CL AIMED . IN NO EVENT SHALL THE OpenS SL PR OJE CT OR IT S CONTRIBUT ORS BE LIABLE F OR ANY [...]
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THIS S OFT W ARE IS PR O VIDED B Y THE OpenSSL P RO JECT ``A S IS'' AND ANY EXP RE S SED OR IMPLIED W ARRANTIE S, INCL UDING, B UT NO T LIMITED T O , THE IMPLIED W ARRANTIE S OF MER CHANT ABILITY AND FI TNE S S FOR A P AR TICULAR PURP OSE ARE DIS CL AIMED . IN NO EVENT SHALL THE OpenS SL PR OJE CT OR IT S CONTRIBUT ORS BE LIABLE F OR ANY [...]
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THIS S OFT W ARE IS P RO VID ED B Y THE PR OJE CT AND CONTRIBUT OR S ``A S IS'' AND ANY EXP RE S S OR IMPLIED W ARRANTIE S , INCL UDING , BUT NO T LIMITED T O , THE IMPLIED W ARRANTIE S OF MERCHANT ABILI T Y AND FI TNE S S FOR A P ART ICUL AR PURP OSE ARE DIS CL AIMED . IN NO EVENT SHALL THE PR OJE CT OR CONTR IBUT ORS BE LIABLE F OR ANY [...]
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B HP supplies and accessories This section provides information on HP supplies and accessories for the de vice. The information is subject to changes, visit the HP Web site ( www.hpshop ping.com) for the latest updates. You may also make purchases throug h the Web site. This section contains the following topics: • Order printing supplies online [...]
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• The HP software on your computer: NOTE: For more information about opening and using these HP software tools, see Device management tools ◦ Solution Center (Windows) : Click Statu s , and then click Estimated Ink Levels . The My Cartridges tab lists the currently installed cartridges. Th e All Cartridges tab lists all supported cartridges for[...]
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C Additional fax setup After completing all the steps in the gettin g star ted guide, use the instructions in this section to complete your fax setup. Keep your getting started guide for later use. In this section, you will learn how to set up the device so that faxing works successfully with equipment and services you might al ready have on the sa[...]
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Portugal Russia Saudi Arabia Singapore Spain Taiw an Thailand USA Venezuela Vietnam If you are unsure which kind of telephone syste m y ou have (serial or parallel), check with your telephone company. This section contains the following topics: • Choose the correct fax setup for your home or office • Case A: Separate fax line (no vo ice calls r[...]
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• Answering machine: An answerin g machine that answers voice calls at the same phon e number you use for fax calls on the device. • Voice mail service: A voice mail subscripti on through your telephone company at the same number you use for fax calls on the device. 3. From the following tab le, choose the combinati on of equip ment and service[...]
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Other equipment or service s sharing your fax line Recommended fax setup DSL PBX Distinct ive ring service Voice calls Computer dial-up modem Answ ering machine Voice mail service Case J: Shar ed voice/fax line with computer modem and answering machine Case K: Sha red voice/fax line with computer dial-up modem and voice mail Case A: Separate fax li[...]
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3. (Optional) Change the Rings to Answer setting to the lowest settin g (two rings). 4. Run a fax test. When the phone rings, the device answers automatica lly after the number of rings you set in the Rings to Answer setting. The d evice begins emitting fax reception tones to the sending fax machine and receives the fax. Case B: Set up the device w[...]
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3. Connect an additional phone cord from the DS L filter to the telephone wall jack. 4. Run a fax test. If you encounter problems se tting up the device with optional equipment, contact your local service provider or vendor for furthe r assistance. Case C: Set up the device wi th a PBX phone system or an ISDN line If you are using either a PBX phon[...]
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1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1-LINE port You might need to connect the supplied phone cord to the adapter provided for your country/region . To set up the device with a distinctive ring service 1. Using the phone cord supplied in the box wi th the device, connect one end to your te[...]
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1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1-LINE port You might need to connect the supplied phone cord to the adapter provided for your country/re gion. 3 Telephone (optional) To set up the device with a shared voice/f ax line 1. Using the phone cord supplied in the box with the device, connec[...]
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Back vi ew of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port You might need to connect the supplied phone cord to the adapter provided for your country/region . To set up the device with voice mail 1. Using the phone cord supplied in the box wi th the device, conne[...]
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Set up the d evice with a co mputer dial-up mode m If you are using the same phone line for sending fa xes an d for a computer dial-up modem, follow these directions for setting up the device. Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port You might ne[...]
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Set up the device with a compu ter DSL/ADSL m odem If you have a DSL line and u se that phone line to se nd faxes, follow these instructions to set up your fax. 1 Telephone wall jack 2 Parallel sp litter 3 DSL/ADSL filter Connect one end of the phone jack that wa s supplied with the device to connect to the 1-LINE port on the back of the device. Co[...]
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4. Connect the DSL modem to the parallel splitter. 5. Connect the parallel splitter to the wall jack. 6. Run a fax test. When the phone rings, the device autom atically answers after the nu m ber of rings you set in the Rings to Answer setting. The device begins em itting fax rece ption tones to the send ing fax machine and receives the fax. If you[...]
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1 Telephone wall jack 2 Use the phone cord supplied in the b ox with the device to connect to the 1- LINE port. You might need to connect the supplied phone cord to the a dapter provided for your country/region. 3 Computer with modem 4 Telephone 1. Remove the white plug from the port labeled 2 -EXT on the back of the product. 2. Find the phone cord[...]
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Shared voice/fax wi th computer DSL/ADSL mode m Use these instructions if your comp uter has a DSL/ADSL modem 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Phone cord supplie d with the device You might need to connect the supplied phone cord to the adapter provided for your country/re gion. 5 DSL/ADSL modem 6 Computer 7 Telephone N[...]
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To set up the device with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. NOTE: Phones in other parts of the ho me/office sharing the same phone number with DSL service will need to be connected to additional DS L filters, otherwise you will experience noise when making voice calls. 2. Using the phone cord supplied in the b[...]
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3 Answering machine 4 Telephone (optional) To set up the device with a shared voice/f ax line with answering machine 1. Remove the white plug from the port l abeled 2-EXT on the back of the device. 2. Unplug your an swering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on the back of the de vice. NOTE: If you do not[...]
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Shared voice/ fax line with c omputer dial -up modem and answerin g machine There are two different ways to set u p the product with you r computer based on the number of phone ports on your computer. Before you begin, check y our com puter to see if it has one or two phon e ports NOTE: If your computer has only one phone port, you will need to pur[...]
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1. Remove the white plug from the port labeled 2-EXT on the back of the produ ct. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. D isconnect th e cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the product. 3. Unplug your an swering[...]
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Shared voice/ fax line with computer DS L/ADSL mo dem and answering machi ne 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Phone cord provided with the device connected to the 1-LINE port on the back of the device You might need to connect the supplied phone cord to the adapter provided for your country/re gion. 5 DSL/ADSL modem 6 C[...]
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To set up the device with a c omputer DSL/ADSL modem 1. Obtain a DSL/ADSL filter from your DSL/ADSL provider. NOTE: Phones in other parts of the h ome/office sharing the same phone number with DSL/ ADSL service will need to be connected to additional DSL/ADSL filters, otherwise you will experience noise when makin g voice calls. 2. Using the phone [...]
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Since your computer dial-up modem shares t he phone line with the device, you cannot use both your modem and the device simultaneously. For exa m ple, you cannot use the device for faxin g if you are using your computer dial-up modem to send an e-mail or access the Internet. There are two different ways to set up the device with your computer based[...]
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4. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port lab eled 1-LINE on the back o f the device. NOTE: You might need to connect the supplied pho ne cord to the adapter provid ed for your country/region. If you do not use the supplied cord to co nnect from t[...]
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Test fax setup You can test your fax setup to check the status of the device and to ma ke sure it is set up properly for faxing. Perform this test after you have complete d setting up the d evice for faxing. The test does the following: • Tests the fax hardwa re • Verifies the corr ect type of phone cord is connected to the device • Checks th[...]
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D Network setup (some models only) You can manage network settings for the device through the device control pa nel as described in the next section. Additional adva nced settings are availabl e in the embedded Web server, a configuration and status tool you access fr om your Web browser using an existing netwo rk connection to the device. Fo r mor[...]
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This section contains the following topics: • Set link speed • To View IP settings • To Change IP settings Set link sp eed You can change the speed at which d ata is tr ansmitted over the network. The default is Automatic . 1. Press the Setup button. 2. Press the arrow keys until Network is highlighted, then press OK . 3. Select Advanced Setu[...]
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Set up the device for wireless comm un ication (some models only) You may set up the device for wireless comm unication using one of the following w ays: Setup m ethod Infrastructure wireless communicatio n Ad hoc wireless communicatio n * USB cable For more information , see To set up wirele ss communication using the installer (Mac OS X) or To se[...]
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There are two communication mode options: • Ad hoc: On an ad hoc network, the device is set to ad hoc communication mode and communicates directly with other wire less devices without the use of a WAP. All devices on the ad hoc networ k must: ◦ Be 802.11 compatible ◦ Have ad hoc as the communication mode ◦ Have the same network name ( SSID)[...]
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NOTE: If you cannot find the network name (SSID) and WPA key or WEP passphrase, contact your network administrator or the person who set up the wireless ne twork.. To set up wireless communic ation using the i nstaller (Windo ws) NOTE: For this method, you will need to have a wirel ess network set up and running. You will also need a USB cable. Do [...]
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To turn off w ireless com munication • Device control panel: Press Setup , then select Wireless , then sele ct Wireless ON/OFF , and then select either On or Off . • Press the wireless button on the front of the device. To prin t a wirele ss test pa ge Print the wireless test page for in formation about t he device's wireless conne ction. [...]
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Guidelines for ensuring wire less network security This section contains the following topics: • To add hardware add resses to a WAP • Other guidelines To add hardwa re addresses to a WAP MAC filtering is a security feature in which a W AP is configured wi th a list of MAC addresses (also called "hardware addresses") of devices that a[...]
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not simply delete the device application files from y our computer. Make sure to remove them properly using the uninstall utility provided when you in st alled the software that cam e with the device. There are three methods to uninstall the so ftware on a Windows computer , and one method to uninstall on a Macintosh comp uter. To uninstall from a [...]
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4. Restart yo ur computer. NOTE: It is important that you disconnect the device before restarting your computer. Do not connect the device to your computer until after you have reinstalled the software. 5. Start the Setup program for the device a gain. 6. Select Install . 7. Follow the onscreen in structions. To uninstall from a Macintosh comput er[...]
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E Device management tools This section contains the following topics: • Toolbox (Windows) • Use the HP Solution Center (Win dows) • HP Utility (Mac OS X) • Embedded Web server (some models only) Toolbox (Windows) The Toolbox provides ma intenance information abo ut the device. NOTE: The Toolbox can be installed fr om the HP Software CD by s[...]
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NOTE: On a Macintosh computer, the features available in the HP U tility vary depending on the selected device. Ink level warnings and indicators provide es timates for planning pur poses only. When you receive an ink alert message, consider having a replace ment cartridge available to avoid possible printing delays. You do not need to replace cart[...]
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You can open the embedded We b serv er by using these me thods: • Web browser: In a supported Web browser on your computer, type the IP address or hostname that has been assigned to the device. For example, if the IP address is 123.123.123.123, type the following address into the Web browser: http://123.123.1 23.123 . The IP address and hostname [...]
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F Errors (Windows) This list represents some of the errors you mi ght see on your computer screen (Windows) and how to fix the errors. • Fax Memory Full • Device Disconnected • Ink Alert • Cartridge Problem • Paper Mismatch • The cartridge cradle cannot move • Paper Jam • Paper Jam • The printer is out of paper • Printer Offline[...]
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Ink level warnings and indicator s provide estima tes for planning purposes only. When you receive a low-ink warning message, consider having a r eplacement cartridge available to avo id possible printing delays. You do not need to replace th e ink ca rtridges until print quality becomes unacceptable. For information about replacing ink cartridges,[...]
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3. Wait until the print carriage is idle and silent , and then lightly press down on the ink cartridge to release it. 4. Pull the ink cartridge toward you, out of its slot. CAUTION: Do not touch the copper-colore d contacts or ink nozzles. Doing so can result in clogs, ink failure, and bad electrical connections. 5. Hold the ink cartridge with the [...]
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Solution 2: Turn the pr oduct off and on Turn off the product, and then turn it on again. If the problem persists, try the ne xt solution. Solution 3: Cl ean the electrical co ntacts Clean the electrical contacts on the ink cartridge. For more information, see Clean the ink cartridge contacts. If the problem persists, try the ne xt solution. Soluti[...]
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Before you try to clear the jam, check the following: • Make sure that you ha ve loaded paper that meets specifications and that is not wrinkled, folded, or damaged. For more information, see Media specifications. • Make sure that the pr oduct is clean. For more information, see Maintain the device. • Make sure that the ADF is loa ded correct[...]
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Usually, you can resolve such problems by completing the following steps: 1. Press the (Power) button to turn off the product. 2. Unplug the power cord, and then plug in the power cord again. 3. Press the (Power) button to turn on the product. If this problem persists, write down the erro r code provided in the message, and then contact HP support.[...]
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Index Symbols/Numerics (ADF) automatic document feeder clean 22 feeding problems, troubleshoot 22 A accessibility 3, 9 accessories Printer Status Report 123 Self-Test Report 124 warranty 129 acoustic emissions 139 ADF (automatic document feeder) capacity 19 load originals 19 ADSL, fax setup with parallel phone systems 178 after the support period 7[...]
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default settings copy 37 deleting faxes from memory 45 device control panel locating 10 network settings 197 scan from 34 send faxes 39 dial tone test, failure 103 dial type, setting 53 dial-up modem shared with fax (parallel phone systems) 182 shared with fax and answering machine (parallel phone sy anstems) 189 shared with fax and voice line (par[...]
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test setup 196 troubleshoot 99 voice mail, set up (parallel phone systems) 181 wall jack test, failed 100 Fax B&W function indicator 13 Fax Color fun ction indicator 13 Fax to Mac activate 49 modify 49 Fax to PC activate 49 modify 49 Firewall configure 118 firewalls, troubleshoot 75 FoIP 54 forwarding faxes 46 G glass, scanner clean 21 load ori[...]
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shared with fax and voice line (parallel phone systems) 185 shared with fax and voice mail (parallel phone systems) 193 monitor dialing 40, 42 multi-feeds, troubleshoot 92 N network port address 112 networks advanced settings 197 connector illustration 11 firewalls, troubleshoot 75 IP settings 198 link speed 198 operating systems supported 132 prot[...]
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redial options, setting 53 reduce fax 47 regulatory information 140, 145 regulatory model number 147 replace ink cartridges 61 report wireless test 202 reports confirmation, fax 55 error, fax 56 fax test failed 99 reprint faxes from memory 45 right navigation button 12 rings to answer 51 S save faxes in memory 44 scan error messages 97 from device [...]
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T technical information copy specifications 137 fax specifications 138 scan specifications 139 telephone line, answer ring patte rn 52 telephone wall jack, fa x 100 telephone, fax from receive 43 send 39 temperature specifications 139 tests, fax dial tone, failed 103 failed 99 fax line condition 104 fax phone cord type test failed 102 hardware, fai[...]
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two-sided 33 uninstall software 204 wireless communication advanced wireless troubleshooting 113 basic wireless troubleshooting 112 Ethernet setup 201 radio, turn off 197 reducing interference 203 regulatory informat ion 145 security 203 set up 199 set up on Mac OS X 201 settings 199 turn off 202 wizard 200 wireless test report print 202 Index 221[...]
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www.hp.com/support 20 1 0 © Hewlett-Packard Develop ment Company, L.P.[...]