HP ScanJet Enterprise 9000 manual

HP Scanjet Enterprise 9000 User Guide[...]

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Contents 1 Scanner ove rview Scanner hardware................................................................................................ ............... .......3 Scanner front pan el buttons................................................................ .................................3 Rotate the front panel..................... ...........[...]

Scanner initializati on or hardware problems...................... ................. ....................... ...............26 Check the USB connection.................... ...................... ................ ...................... .................27 Check that the scanner has power...............................................................[...]

1 Scanner overview This User Guide co vers what you need to kn ow about using your scan ner. • Scanner hardware • Scanner software Scanner hardware 1 Front panel 2 Power save button 3 Document feeder 4 Latch to open scanner 5 USB input 6 Power s upply inpu t 7 Power switch Scanner fron t panel button s Use the buttons o n the scanner front pane[...]

Icon Button name Description 1 LCD • Displays available sc an profiles and status and error messages. • Displays the number of copies you specified for copying. 2 Scan Simplex Starts a one-sided scan or copy. 3 Scan Duplex Starts a two-sided scan or copy. 4 OK/Select Allows you to scroll the list of scan profiles, view their details, and specif[...]

Scanner software The scanner comes with an a ssortment of scan ning and docum ent-management programs, in cluding: • HP Smart Document S can Software • HP Scanner Tools Uti lity HP Smart Document Scan Software HP Smart Document Scan Software guides you thr ough the scanning process. To open the software, double-click the HP Smart Document Scan [...]

2 Use the scanner The followi ng topics describe the H P Scanjet scanner as well as how to scan o r copy original doc uments. • Load originals • Scan and copy Load originals For helpful info rmation on loadin g your documents properly, refer to the followin g topics. • Document loading ti ps • Load documents • Load cards into the do cumen[...]

• Scanning the foll owing types of docu ments might result in paper jams or dam age to the documents. Wrinkled or creased documents Curled documents Torn documents Documents with paper clips or staples Carbon paper Coated paper Extremely thin, translucent paper Paper with adhesive notes or flags attached Photos Overhead transparencies Papers that[...]

• To prevent skew ing, always load stacks of documents of t he same dimensions. However, if you must load stacks of mixed document sizes, center all documents in the stack by width b efore inserting them in the document feeder. • Clean the scanning rol lers if the rollers are visibly dirty or after scanning a document that has p encil writin g [...]

down on the gray slide r of the paper gui de. Take care not t o overtighten th e guides, which can restrict paper feeding. When scanning small originals su ch as checks, it is espe cially important that the paper guides f it snugly against the edges of the original . 3. Fan the st ack of document pages to ensu re that the pages do not sti ck togeth[...]

5. Gently set the stack in the document feeder. Load the pages face down with th e top of the pages p ointing into t he feeder. For best results, d o not drop the stack into the feeder and do no t tap the top edge of the stack after you have placed it in the do cument feeder. 1 If the document's longest edge is greater than 300 mm (11.8 in), l[...]

Load cards into the docume nt feeder To load ca rds into the document fe eder, foll ow these ste ps: 1. Place th e stack of cards f ace down with t he long dimension parallel to t he paper guides. 2. Adjust the pa per guides to center the original. Make sure t he paper guides touch the edges of t he original . Scan and copy The following to pics de[...]

• If you w ant to chan ge th e copy settings, select Start copy software and then press either th e Scan Simplex ( ) or Scan Duplex ( ) button. The HP Copy software starts on the connected compu ter where you can mo dify copy settings. • You can create scan profi les that use third-part y scanning software. For more information, see the HP Scan[...]

For more information, see the online help for the scann ing software. Scan and copy 13[...]

3 Useful scanner features Experienced docume nt management professio nals might be interest ed in the following scan features. These features are avail a ble from any do cument TWAIN or ISIS application that allows you to modify the scan settings in i ts user interface. • Work with scan profil es • Scan extra long docume nts • Reduce file si [...]

4. Click Continue . The Profile Settings dialog box is disp layed. 5. Select the se ttings for the prof ile. For more info rmation, see the HP Smart Document Scan Softwa re Help. Create sc an profile s that use t hird-party scanning software If you have scanning software that you w ant to use with your scann er, you can create profiles that use you[...]

To enable long-page scans in an H P Smart Document Scan Soft ware profile, follow these steps: 1. Open the HP Smart Docum ent Scan Software. 2. Select a scan profile, an d then click Edit profile . 3. Set the page size: a .O n t h e Layout tab of the Profile Settings dialog b ox, select Custom in the Page size drop-down list, a nd then type the act[...]

You can fi lter out a col or channel (r ed, green, or blue) or up to three indi vidual colors. F or specific colors, th e sensitivity se tting controls how closely a scanned color must approximate the specified color. Removing colors from the sca n might reduce the scan fil e size and improve optical character recognition (OCR) results. To select c[...]

4 Care and maintenance This section present s information abou t how to care for and mai ntain the scann er. • HP Scanner Tools Utili ty Maintenance tab • Order maintenance an d scanning supplies • Clean the sca nner glass • Clean the pap er path • Clean the rollers • Replace the rollers Occasional cleani ng of the scanner hel ps ensure[...]

3. Clean t he glass by using a soft , lint-free cloth t h at has been spra yed with a mild glass cleaner. CAUTION: Use only glass cleaner to cl ean the scanner g lass. Avoid cleaners that cont ain abrasives, ace tone, benzene, and carbon tetrachloride, all of which can damage the sca nner glass. Avoid is opropyl alcohol beca use it can leave streak[...]

3. Place the unfold ed cloth into the document feed er. 4. Press the Tools ( ) button to open th e Scanner Tools Util ity. Click t he Maintenance tab. 5. Click the Clean button to feed the cloth through th e scanner. CAUTION: Wait two minutes for the components to dry befo re proceeding to the next step. 6. Place up to five pages of printed paper i[...]

To clean the rol lers, follow these steps: 1. Press the Power switch to the off positi on, and then disconnect the USB cable and power supply from the scanner. 2. Open the scanner hatch. 3. Open the roller cover on the inside of the scanner hatch an d lift the rolle r up. 4. Remove any visible lint or dust from the roller an d its housing using ei [...]

6. Open the door on the inside of the scanner, o pen the roller covers, an d then remove the rollers. 7. Remove any visible li nt or dust from the roll ers and their housi ng using eithe r compressed air or a cl ean lint-free clot h moistened wi th isopropyl alcohol. 8. Reinsert the rol lers into the housing. Rotate th e rollers as you slide them t[...]

10. Clos e the scanner hatch, and then reco nnect the USB cable and po wer supply to the scanner. 11. Press the Power swi tch to the on p osition, and the n update the scanne r maintenance history: a . Press the Tools ( ) button on the scanner front panel to open on the HP Scanner Tools Utility. b .I n t h e Record Cle aning section of the Maintena[...]

5 Troubleshooting This section contai ns solutions for common pro blems with the scanne r. • Scanner errors • Basic troubleshooti ng tips • Scanner installati on troubleshoot ing • Scanner initia lization or hardwar e problems • Scanner operati on problems • Scanner button s are not working correctly • Scanner paper path pro blems •[...]

Error Description Paper Error The document feeder cannot pick up the paper or the paper is jammed. Follow these steps to resolve the err or: 1. Remove the paper from the document fee der. 2. Sort through the stack to make sure the sheets are not stuck together. 3. Make sure the paper meets the size and weight specificatio ns, as specified in the sc[...]

Check the cables Cable type Action Power cable The power cable is connected between the scanner and a power outlet. • Ensure that the power cable is securely connected between the scanner and a live electrical outlet or surge protector. • If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an ou[...]

Check the USB connectio n Check the physical conne ction to the scanner. • Use the cable that was included w ith the scanner. An other USB cable mi ght not be compatible wi th the scanner. • Ensure that the U SB cable is securely conne cted between t he scanner and th e computer. The t rident icon on t he USB cable faces up wh en the cable is p[...]

To reset the scanner, f ollow these steps: 1. Close the HP Smart Documen t Scan Software and HP Scan ner Tools Utilit y, if they are open. 2. Disconnect the U SB cable that connects th e scanner to the computer. 3. Turn the computer off, w ait 60 seconds, and then t urn on the computer. 4. Reconnect the USB cable to a USB port on the back of th e c[...]

• Scanned pages are out of o rder at the scan destination • Optimize scannin g and task speeds • The scan is completely bl ack or completely white • Scanned images are not straig ht • Vertical white stri pes appear on the printed page • Scan files are too large Scanner will not tur n on If the scanner wil l not turn on when you press th[...]

The Misfeed (Mu ltipick) Detectio n stops the scan if multipl e pages are fed into the scanner at one time. To enable th e Misfeed (Multi pick) Detection feature in an HP Smart Document Scan Software pro file, follow th ese steps: 1. Open the HP Smart Docum ent Scan Software. 2. Select a scan profile, an d then click Edit . 3. On the Scan tab of th[...]

• If you are scanning to edit text, the opt ical character recognition (OCR) so ftware requires more processing t ime than for non-OCR scans, which is norm al. Wait for the item to scan. NOTE: For the best OCR result s, scanner compression should be set to th e minimum compression level or disabled. • Scanning at a higher re solution than neces[...]

Scanner buttons are not working correctly After each step, press a but ton to see if it is working correct ly. If the problem p ersists, proceed wit h the next step. 1. A cable might be l oose. Ensure tha t the USB cable and the power supply are securel y connected. 2. The HP Scanner Tools Ut ility might have been used to d isable the button s. If [...]

• The document feeder or ou tput tray might contain more than the ma ximum number of pages. Load fewe r pages in the document feeder, and re move pages from the output tray. • Clean the scanner pap er path to help redu ce misfeeds. If misfeeds still occur, cl ean the rollers. If misf eeds still occur, re place the rolle rs. Scanning fr agile or[...]

The scann ed images have stre aks or scratc hes After each step, try an other scan to see if t he streaks or scratches are stil l apparent. If so, then try the next step. F or information on cleaning the scann er, see the Care and maintenanc e section. • Check that the originals are clean and unwrinkled. • Use a cleanin g cloth in the scanner p[...]

4. Close th e scanner hatch until it sna ps into place. 5. Reload the unscanned origi nals in the do cument feede r. 6. Resume scann ing. Contact HP Support For support contact informatio n, see the printed Getti ng Started Guide that ca me with the scanner, or see www.hp.com/support . Contact HP Support 3 5[...]

6 Product accessibility and support Accessibility options on this scanner include an LCD Reader and the abilit y to enable and disable scanner bu ttons. • LCD Reader • Control of the scan ner buttons • Getting assistance LCD Reader The LCD Reader is sof tware that outputs t he status of the LCD on the scanner front panel to the comput er moni[...]

Getting assistance In order to get the best resul ts from your HP product , please consult the fol lowing HP support offering s: 1. Review the troubleshoo ting chapter in this guide. 2. See the HP onl ine support we bsite at www.hp.com/support , or contact yo ur point of purchase. HP online support is avail able to all HP customers. It is the faste[...]

Index A accessibility 36 applications scan from 12 B Back button 4 black scans troubleshoot 31 blurry images 30 buttons scanner front panel 3 C cables troubleshoot 26 Cancel button 4 Care Pack Services 37 clean paper path 19 rollers 20 scanner glass 18 cleaning cloth 19 Color dropout 16 crooked images 31 customer support 35 cut-off images troublesh[...]

rollers clean 20 repla ce 23 S scan cards 11 feeding problems 32 files too large 31 fragile items 33 from HP Smart Document Scan Softw are 12 from other programs 12 paper originals 8 scan profiles 14 scanner front panel buttons 3 reset 27 Scanner hardware compression 16 scanner lamp troubleshoot 29 screen reader 36 skewed images 31 software trouble[...]