HP Z600 manual

HP Z600 Workstation Maintenance and Service Guide[...]

Copyright Information © Copyright 2010 Hewlett-Packard Development Company, L.P. Warranty Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. The information in this document is[...]

About this guide This guide p rovides servic e and mainte nance informat io n for the HP Z600 Workstation. It includes these topics: Guide topics Workstation overview on page 1 Setting up the operating system on page 18 Restoring the operating system on page 24 System management on page 30 Replacing components on page 62 Diagnostics and troubleshoo[...]

iv About this guide ENWW[...]

Table of contents 1 Workstation overview ............ .......... ............. ........... .......... ............. ........... ............ ........... ...... .......... ............. . 1 Descrip tion ..... .......... ......... .............. ......... ......... ............. .......... ............ .......... .......... .... . ......... .........[...]

Settin g up Red Hat Ent erpri se Linu x ..... ......... ......... ......... .......... ......... .......... ......... .......... ........ ... ....... 20 Installing with the HP driver CD ...... ............. ............................ ........... ........................ ....... 20 Installing an d customizing Red Ha t-enabled workstations ........[...]

System S oftwa re Manage r ....... .................... ............... .................... ................ ............... ... 47 Proac tive Ch ange Noti ficati on .. ...................... .................. ............... ...................... ............ 47 Subscriber's Choice ........ ........... ........ ......... .......... .......[...]

Grounding the wor k area ........... ........... ........... .............. ........... ............. ........... ............. .... 66 Recommende d ESD pr event ion materi als and e quipment .......... ............. ........... ............ .. 66 Tools and softwar e requ irements .............. .................... ........................ .......[...]

Optic al bay filler tra y .. .............. ......... ........... ............ ............ .......... .......... .............. ......... ... 90 Removing a filler tr ay ...................... .......................... ...................... .................. 91 Installi ng a filler tray .... ........................ .................... ........[...]

Removi ng a PCI e card ................... .............................. ........................ ........... 134 Instal ling a PCI e card ......... .......... ............ ........... .......... ............ ........... ......... .. 135 PCI card ............ ......... ............ ........... ............ ........ .......... ............ ........[...]

Solving disket te problems ....... ............ ............. ................ ........... .............. ........... ........... 164 Solving hard drive pr oblems ..... ................ ........... .............. ............ ............... ........... ........ 165 Solving display probl ems ....... ............... .................... ............[...]

Using the Computer Setup (F10) Utility to Rese t CMOS ................................................. 203 Appendix A Connector pins ................ ............. ............ ................. ........... ................. ............ .. ..................... . 205 Appendix B System board designators ............ ............ .......... .......[...]

1 Workstation overview This chapter pr esents an overv iew of the hardw are components of the workstation. It includes these topics: Topics Descript ion on page 1 Specifications on page 8 Features on page 13 Description The following sections describe the workstatio n system board architecture and components, and includes these topics: Topics Syste[...]

The following figure shows the typical workstation system board block diagr am. Figure 1-1 System board block diagr am NOTE: The x1, x4, x8, and x16 designat ors describe the number of electrical PCIe lanes ro uted to an expansion slot. For example, x16(8) means that the expa nsion slot is me chanically a x16 length connector, with eigh t PCIe lane[...]

Graphics This workstation supports PCIe G en2 (PCIe2) bus speeds and can support du al PCIe Gen2 graphics cards in PCIe2 x16 slots. It supports graphics card s up to 150W in the primary graphics slot. A second graphics card may be support ed in the second PCIe2 x16 slot, subject to overall system power limitations. The workstation has multi-head ca[...]

Workstation components This section describes workstation components, including front and rear panel components, and includes these topics: Topics Chassis components on page 5 Front panel components on p age 6 Rear panel components on page 7 For complete and current informa tion on supporte d accessories an d components for the workstation, see htt[...]

Chassis components The following image shows th e components of a typica l workstation co nfiguration. Drive configurations can vary. Figure 1 -2 Workstation components Table 1-1 Works tation compone nt descriptions Item Description Item Description 1 Side access panel 10 System board 2 Side access panel key lock 11 PCIe/graphics card 3 Memory duct[...]

Front panel components The following figu re shows the front panel of a typ ical workstation c onfiguration. Figure 1-3 Fr ont panel Table 1- 2 Front panel connec tors * Item Symbol Description Item Symbol Description 1 Workstation power button/power on light 6 Headphone connector 2 Hard drive activity light 7 Microphone connector 3 Optical drive 8[...]

Rear panel components The following figu re shows the rear pan el of a typical workstation configuration. Figure 1 -4 Rear panel NOTE: The rear pane l connectors are labeled with in dustry-standard icons and colors to assist in connecting pe ripheral devices. Table 1-3 Rear panel connec tors Item Symbol Description Item Symbol Description 1 PS/2 mo[...]

Specifications This section provides workstation chassis, power s upply, and e nvironmental specificatio ns, and includes these topics: Topics Physical characteristics on page 8 Environmental specifications on page 9 Power supply description on page 9 Ensuring proper ve ntilation on page 12 Physical characteristics The following table lists the wo [...]

Environmental specifications The following tab le lists the environmental specifications of HP Workstations. Table 1-4 HP Workstation en vironmental sp ecificatio ns Temperature Operating : 5 to 35°C (40 to 95°F) Non-operating : -40 to 60°C ( -40 to 140°F) NOTE: Derate by one degree C (1.8 degrees F) for every 305m (1 ,000 ft.) altitude over 1,[...]

Power supply currents Table 1- 6 Maximum current pe r rail Voltage rail 650W maximum continuous current +12 V-CPU0 14.0A +12 V-CPU1 14.0A +12 V-M 18.0A +12 V-B 18.0A +12 V-D 18.0A +12 V-S 18.0A V12N 0.15A +5 V-SB 3.0A CAUTION: Do not exceed 650 watts of total continuous outp ut power. Do not exceed 54.2A (650W) of 12 V (C PU0/CPU1/M/B/DG/S) power c[...]

Power supply specifications Table 1-7 Power su pply specific ations Item Description Power supply 650W Wide Ranging, Active PFC Operating voltage range 90 – 269 VAC Rated voltage range 100–240 VAC 118 VAC Rated line frequency 50–60 Hz 400 Hz Operating line frequency range 47–66 Hz 393–407 Hz Rated input current 10.0A @ 100-127 VAC 6.0A @ [...]

System fans This workstation includes: ● Two rear system fans ● One front system fan ● One CPU0 heatsink fan ● One CPU1 heatsink fan ● Two power supply fans ● One memory fan A front system fan is included for special environm ents, and some graphics cards include onboard fans. In addition, the re is one fan per CPU h eatsink for a stand[...]

● Place the workstation in an area with adequate ve ntilation. Provide at least 15.24 CM (6 inch es) of clearance at the fro nt and back of the wo rksta tion as shown in th e following fi gure. Your workstation might look different than the one shown. Figure 1-5 Proper workstation ventilatio n ● Ensure that the ambient air tempe rature surround[...]

Topics EUP compliance mode on page 16 Intel Turbo Boost Technology on page 17 Accessib ility on p age 16 HP Cool Tools on page 17 14 Chapter 1 Workstation overview ENWW[...]

ENERGY STAR Qualification HP computers marked with the EN ERGY STAR logo are compliant w ith the applicable U.S. Environmental Protection Agen cy (EPA) ENERGY STAR s pecific ations for computers. The EPA ENERGY STAR logo does not imply endorsement by the EPA. As an ENERGY STAR Partner, Hewlett- Packard Compan y has determined the products marked wi[...]

SATA Power Management The SATA power mana gement feature allows a SAT A hos t or a device to request that the SATA power bus be put into a reduced power sta te after a perio d of inactivity. The respondin g host or device can accept or decline the request. The SAT A power ma n agement feature is enabled in the F1 0 Computer Setup (F10) Utility for [...]

Hyper-threading This workstation supports Hype r-Threading Tec hnology (HTT) which is an Intel-prop rietary technolo gy used to provide process parallelizati on. The techno logy improves processor performan ce under certain workloads by providing useful work for execution units that would ot herwise be idle. A processor with Hyper-Threading enable [...]

2 Setting up the operating system This chapter provides setup and update information for the workstation operating system. It includes these topics: Topics Setting up the Microsoft operating system on page 19 Setting up Red Hat Enterprise Linux on page 20 Setting up Novell SLED on page 21 Updating the workstation on page 21 This chapter also includ[...]

Setting up the Microsoft operating system NOTE: If you ordered a downgrade from Windows Vista to Windows XP Prof essional oper ating system, your system will be preinstalled with Window s XP Professional operat ing system. With this configuration, you will receive reco very media for Windows Vista oper ating system only. In case you need to restore[...]

Setting up Red Hat Enterprise Linux HP offer s an HP Installer K it for Linux (HPIKL) to su pplement Red Ha t box sets and he lp HP Linux customers customize their system image. The HPIKL co nt ains the HP driver CD and device drivers to successfully setup up the Red Hat Enterp rise Linux (RHEL) operating system, The HP Installer Kit for Linux CDs [...]

Installing and customizing Re d Hat-enabled workstations Linux-enabled workstatio ns require the HP Installer Kit and the purchase of a Red Hat Enterprise Linu x box set. The Installer kit includes the HP CDs necessary to complete the installation of all versions of the Red Hat Enterp rise Linux box set that have been qualified to wo rk on an HP wo[...]

Determining current BIOS To determine the cu rrent BIOS of the workstation during system power up: 1. Wait for F10=setup to appear o n the lower right corner of the scre en. 2. Press F10 to enter the F10 Se tup utility. The F10 Setup utility displays the workstation BIOS version under File > System Informati on . 3. Note the workstation BIO S ve[...]

Upgrading BIOS To find and downlo ad the latest available BI OS, which includes the latest enha ncements: 1. Go to http://www.hp.com/ go/workstationsupport . 2. Select Download D rivers an d Softwar e from the left menu column under Tasks. 3. Follow the instructions to locate the la test BIOS available for the workstation . 4. If the BIOS on the We[...]

3 Restoring the operating system This chapter descr ibes how to r estore the Windo ws or Linux operat ing system. It includes these topic s: Topics Restore methods on page 24 Ordering backup software on page 25 Restoring Windows Vista on page 25 Restoring Windows XP Professional on page 26 Restoring Novell SLED on page 28 Restore methods The Window[...]

Ordering backup software If you cannot create system recovery CDs or DVDs , you can order a recovery disk se t from the HP support center. To ob tain the support cen ter telephone number for yo ur region see http://www.hp.com/ support/con tactHP . Restoring Windows Vista This section describes how to restore Windows Vista. Ordering the RestorePlus![...]

Restoring Windows XP Professional This section describes how to restore th e W indows XP Professional operating system. NOTE: The workstation must have a CD or DVD wr iter installed to cr eate the media set. Creating RestorePlus! media The RestoreP lus! kit can be created using the files contained on the hard driv e. To create the restore media: 1.[...]

Creating HP Backup and Recovery (HPBR) media NOTE: HPBR is only supported on Windows XP systems. For details, refer to the documentation on the Supplemental So ftware - HP Backup and Recovery CD in cluded with the work station. The documentation can be accessed during installation. The Initial Recovery Point can be burned to optical media and used [...]

Restoring the operating system CAUTION: Before you restore the operat ing system, back up your data. When you run RestorePlus! from m edia, the process dele tes all information on the primary hard drive, including all partitio ns. If you run R estorePlus! fro m the recovery partition, onl y the root (C:) partition is affected . Using RestorePlus! T[...]

NOTE: Make copies of the ISO recovery images on CD as backup files in case your workstation experiences a hard drive failu re. ENWW Restoring Novell SLED 29[...]

4 System management This section describes the tools and utilities that provide system management for the workstation. It includes these topics: Topics BIOS ROM on page 30 The Com puter S etup (F1 0) Util ity on page 31 Workstation management on page 42 BIOS ROM The BIOS ROM is a colle ction of machine langua ge appl ications stored as firmware in [...]

The Computer Setup (F10) Utility This section includes these topi cs: Topics Computer Setup (F10) fun ctionality on page 31 Accessing the Computer Setup (F10) Utility on page 33 The Computer Setup (F10) U tility menu on page 34 Computer Setup (F10) functionality The Computer Se tup (F10) Utility enables you to: ● Update BIOS using a USB device. ?[...]

● Specify the Asset Tag or property identification number a ssigned by the company to this workstation. ● Enable power-on password prompts during syst em restarts (war m-starts) and power on. ● Hide or show the in tegrated I/O functional ity, in cluding serial, USB, or parallel ports, a udio, or embedded NIC. Hid den devices are inacce ssible[...]

Accessing the Computer Setup (F10) Utility To access the Computer Setup (F10) Utility menu: 1. Power on or restart the workstation. 2. When the displa y is active and F10=Setup appears in the lo wer right corner of the screen, press F10 . If you do not press F10 at the appropriate time, try again. Turn the workstation off, then on, and press F10 ag[...]

The Computer Setup (F10) Utility menu The following table describes t he functions availabl e in the Computer Setup (F10) utility menu. NOTE: With new BIOS rele ases, the following co ntent is su bject to change, so the men u might be different than shown. Table 4- 1 Computer Setup (F10) Utility men u descr iptions Heading Option Description File S[...]

Heading Option Description Ignore Changes and Exit Exits workstation setup without applying or saving changes. Save Changes and Exit Saves changes to system configuration and exits the workstation setup. Storage Device Configuration Lists installed non-SCSI storage devices (except SA TA devices) and provides options for obtaining specific informati[...]

Heading Option Description Boot Order Enables you to configure the boo t, diskette dr ive, and hard disk drive order s by physically reordering the menu entries. The following is the default boo t order presented in the menu: ● Optical Driv e ● Diskett e Drive ● USB Device ● Hard Driv e ● Embedded Ethernet controller ● Embedded Ethernet[...]

Heading Option Description Device Secu rity Makes the following devices availa ble or hidde n to the workstation: ● Serial Port ● Front USB Ports ● Rear USB Ports ● Internal USB Ports ● System Audio ● IEEE 1394 Controller (Not available on some mode ls.) ● Ethernet Controller ● Ethernet Controller (ASF) (Not available on some models[...]

Heading Option Description System Security Provides these options: ● Data Execution Prevention—Enab les or disables Data Execution Pr evention mode in the CPUs. This mode prohibits code from running in pages that we re set up as data pag es, and prevents attacks such as buffer overflows. Ope rating system support is require d for this feature. [...]

Heading Option Description Hardware Power Management Enables or disables: ● SATA Power Management ● Intel Turbo Boost Technology ● Enhanced Intel Turbo Boost Technology ● Eup Compliance Mode Thermal Enables you to set the rate of the system fan when the CPU is in idle. Advanced 2 Power-On Options Enables you to set the following: ● POST M[...]

Heading Option Description Chipset/ Memory Enable/disable these options: ● PCI SERR# Generation (Enable or Disable)—C ontrols PCI SERR# generation for ill-behaved PCI add-in cards (that can generate SERR # spuriously). ● PCI VGA Palette Snooping (Enable or Disable)—Controls PCI VGA Palette Snooping for compatibility purposes. ● Memory Mod[...]

Heading Option Description Slot 1 - PCIe2 x8 (4) Slot 1 option ROM down load (Enable or Disable) Slot 2 - PCIe2 x16 Slot 2 option ROM down load (Enable or Disable) Sot 3 - PCIe x8 (4) Slot 3 option ROM down load (Enable or Disable) Slot 4 - PCIe2 x16 Slot 4 option ROM down load (Enable or Disable) Slot 5 - PCI 32/33 Slot 5 option ROM download (Enab[...]

Workstation management This section summarizes capabilit ies, features, and key componen ts of workstation management, including: Section topics Initial workstation configuration and dep loyment on page 43 Proactive Change Notification on page 47 Installing a remote system on page 43 Subscriber's Choice on page 47 Replicating the setup on page[...]

Initial workstation conf iguration and deployment the workstation includes a preinstalled system software image. After a br ief software unbundling process, the wo rkstation is rea dy to use. If you prefer to replace the preinstalled software image with a customized set of system and app lication software, severa l methods are a vailable for deploy[...]

Replicating the setup This section provides informa tion a bout replicatin g the workstation setup. Copying a setup configu ration to a single workstation CAUTION: A setup configuration is model- specific. File system corruptio n can result if source and target workstations a re not the sa me model. To copy a setup configuratio n: 1. Select a setup[...]

Copying a setup configuration to multip le workstations CAUTION: A setup configuratio n is model-specific. If sour ce and target wo rkstations are not the same model, file system corr uption might result. This method takes long er to prepare the config urat ion diskette, but copying th e configuratio n to target workstations is fast. A bootable dis[...]

Updating and managing software HP provides several tools for managing a nd updating software on desktops and workstations: ● HP Client Manager Software ● System Software Manage r ● Altiris Client Ma nagement Solutions ● Proactive Change Notifica tion ● Subscriber’s Choice HP Client Manager Software The HP Client Manag er Software offers[...]

System Software Manager System Software Manager (SSM) is a utility availa ble on Windows operating system workstations that enables you to upd ate system-level software on mu ltiple systems simultaneou sly. When executed on a PC client system, SSM detects hardware and softwa re versions and then updates the softw are from a central reposit ory, kno[...]

ROM Flash HP workstation include a programmable fla sh ROM. By e stablishing a se tup password in the Computer Setup (F10) Utility, you can protect the ROM from being inadvertently upda ted or overwritten. This function is importa nt to ensure the ope rating integrity of the workstatio n. To upgrade the ROM, download the late st SoftPaq image s fro[...]

FailSafe Boot Block ROM The FailSafe Boot Block ROM enables system recove ry in the unlikely event of a ROM flash failure . For example, if a power failu re occurs during a ROM upgr ade, the Boot Block uses a fl ash-protected section of the ROM to verify a valid system ROM flas h when power is restored to the workstation. If the system ROM is valid[...]

Workstation security This section provides informatio n about providing system security through asset tracking, password security, hard disk drive locking, and chassis locks. This section includes these topics: Topics Asset tracking on page 50 SATA hard disk drive security on page 51 Password security on page 54 Chassis security on page 58 Asset tr[...]

Table 4-2 Secu rity features overview Feature Purpose How it is established Removable Media Boot Control Prevents bo oting from removable media drives From the Computer Setup (F10) Utility menu Serial, Parallel, USB, or Infrared Interface Control Prevents transfer of data through the integrated serial, parallel, USB, or infrared interface From the [...]

DriveLock applications The most practical use of DriveLock is in a corp or ate environment. The system administrator would be responsible for configuring the hard disk drive, wh ich involves setting the DriveLock master password and a temporary user p assword. If you forg et the user passwo rd or if the e quipment is passed on to another employee, [...]

Enabling DriveLock To enable and set the DriveLock user password: 1. Power on or restart the workstation. 2. As soon as the workstation is powered on, press a nd hold F10 until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title scr een, if nec essary. If you do not press F10 at the appropriate time, you must re start the wo[...]

Password security The power-on password prevents unaut ho rized use of the workstation by requirin g entry of a password to access applications or da ta when the workstatio n is powered on or restart ed. The setup passwo rd specifically prevents unau thorized access to the Co mputer Setup (F10) Utility and can also be used as an override to the pow[...]

Establishing a p ower-on pass word using work station setup Establishing a powe r-on password through the Computer Setup (F 10) Utility prevents access to the workstation wh en power is connect ed, unless you specify the passwor d. When a pow er-on passwo rd is set, the Computer Setup (F10) Ut ility presents Pas sword Options in the Security menu. [...]

Entering a se tup password If a setup password has been establishe d on the workstation, you will be prompted to enter it each time you run the Comput er Setup (F10) Ut ility. To enter a setu p password: 1. Restart the workstation. 2. As soon as the workstation is po wered on, press and hold F10 until you enter the Computer Setup (F10) Utility. Pre[...]

Deleting a power-on or setup passwor d To delete a power-on or setup password: 1. Power on or restart the workstation. 2. Choose from the followi ng: ● To delete the p ower-on password, go to step 4. ● To delete the se tup password, as so on as th e wo rkstation is powered on, press and hold F10 until you enter th e Computer Setup (F 10) Utilit[...]

Clearing passw ords If you forget the password, you cannot access the workstation. For instructions about cl earing passwords, see Configuring password security and reset ting CMOS on page 201 . Chassis security Side access pan el key lock The side access panel co ntains a key lock to p revent the p anel from being removed. The key is fastened to t[...]

Setting the Side acces s panel senso r protection level To set the Side access panel sensor protection level: 1. Power on or restart the workstation. 2. As soon as the workstation is po wered on, press a nd hold the F10 key until you ente r the Computer Setup (F10) Utility. Press Enter to bypass the title screen , if neces sary. NOTE: If you do not[...]

Fault notification and recovery Fault notification and recovery fea tures combine innovative hardwa re and software technology to prevent the loss of critical data and minimize unpla nned downtime. If the workstation is connected to a network th at is managed by HP CMS, th e workstation sends a fault notice to the network man agement application. W[...]

Dual-state power button With ACPI enabled, the power button can function as a n on/off switch or as a sleep state bu tton. This feature doe s not completely turn of f power, but inst ead causes the workstation to ente r a low-power standby state. This enables you to go to standby wi thout closing applications, and to return to the same operational [...]

5 Replacing components This chapter presents removal and installation proc edu res for most internal workstation components. It includes these topics: Topics Warnings and cau tions on page 63 Service considerations on page 64 Customer self- repair on page 68 Removing and installing components o n page 69 Product recycling on page 150 62 Chapter 5 R[...]

Warnings and cautions WARNING! Any surface or area of the equipment marked with this symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the po tential for injury exists. To reduce the risk of injury from a hot component, ena ble the surface to co ol before touching. WARNING! Any surface or area of the eq [...]

Service considerations Review the following servic e considerations before replacing system components. Cautions, warnings and safety precautions Review the cautions, warnings, and safety precau tions before accessing the workstation comp onents. Also, review the Safety and Re gulatory Guide that cam e with the workstat ion for mo re inform ation. [...]

Preventing ESD equipment damage Many electronic components are sensitive to ESD. Ci rcuitry desi gn and structure determine the degree of sensitivity. The following p ackaging and ground ing precautions are n ecessary to prevent dama ge to electric componen ts and accessories: ● Transport products in static-safe containers su ch as tubes, bags, o[...]

Grounding the work area To prevent static damage in the work area: ● Cover the work surface with appr oved static-dissipati ve material . Use a wrist strap connected t o the work surface, and prop erly groun ded tools and equipment. ● Use static-dissipative mats, fo ot straps, or air ionizers to give added protection. ● Handle electrostatic-s[...]

Tools and software requirements The tools necessary for workstatio n component removal and insta llation are: ● Torx T-15 driver ● Flat blade and cro ss-tip screwdr ivers ● Diagnostics softw are Special handling of components The compone nts included in this section requ ir e special handli ng when servici ng the workstation. WARNING! Do not [...]

Hard drives Hard drives are fragile, precisio n components. Avoid subjecting them to physical shock and vibration. The following guidelines apply to all drives, including failed drives , replacement drives, and sp ares. ● Do not remove hard drives from the shipping pa ckage for storage. Keep hard drives in their protective packaging until they ar[...]

Removing and installing components NOTE: This workstatio n supports many op tional devices. If you do not find installation i nstructions for your device in the following procedures, see http://hp.com/ support/workstation_manuals . This section includes these topi cs: Topics Component locations on page 70 Po wer connections on p age 81 Memory fan o[...]

Component locations The following illustration and table id entify workstation system board components. Figure 5-1 System board component lo cations Table 5- 2 System boar d compon ents ID Item Component Item Componen t Item Compon ent 1 Memory powe r 13 Main power 25 PCI 32/33 2 Memory sockets 14 Crisis recovery jumper 26 PCI 32/33 3 CPU1 fan 15 F[...]

Item Component Item Component Item Compo nent 8 CPU pow er 20 SAT A 32 Audio 9 Flexible diskette drive 21 Internal USB1 33 Network 10 IOH fan 22 Internal USB-2/DASH 34 USB 11 Password jumper 23 IEEE 1394a connector (standard with RDIMM system board) 35 Keyb oard/mouse 12 Ba ttery 24 Front audio 36 Serial heade r 37 Memory fan 1 Electrically x16 ban[...]

Disassembly order For convenience, disassem bly procedures should be fo llowed in a particular order. Use the following table to determine the sequence in which to remove major wo rkstation components. Table 5- 3 Workstation com ponent disassem bly order Predisassembly procedures on page 73 Cable lock (optional) on page 74 Side access panel on page[...]

Predisassembly procedures NOTE: Read Warning s and cautions on pa ge 63 before servicing workstation components. Perform the following step s before servicing a workstation: 1. Review the safety information and precautio ns in Warnings and cautions on page 63 and the Safe ty and Regulatory Information for the workstation. 2. Locate and clear a suit[...]

Cable lock (optional) If a cable lock is installed on the workstation, remove it before se rvicing the workstation. Unlock it and pull it out of the cable lock slot as shown in the fo llowing figure. Figure 5-2 Removing the cable lock 74 Chapter 5 Replacin g components ENWW[...]

Side access panel Before accessing the interna l components of the workstation , you must remove the side access panel. This section describes ho w to remove and install th e side access panel. NOTE: An expansion card sup port is built into the side access pan el. When the pa nel is removed, the card support is removed, allowing access to the expan[...]

Side access panel solenoid lock The side access pan el solenoid lock provi des a method to lock the sid e access panel by me ans of a local or remote signal -controlled solenoid. This section describes how to remove and install the side acce ss panel solenoid lock. Removing the side access panel solen oid lock 1. Power down the workstation and remo[...]

3. Remove the two screws that fasten the solenoid lock to the chassis as shown in the follow ing figure. Figure 5-5 Removing the side access panel soleno id lock 4. Disconnect the side access panel solenoid lock cable from the syst em board 2 and remove the assembly from the chassis. Installing the side access panel solenoid lock Reverse the above [...]

Right side panel This section describes how to remove and install the righ t side panel. Removing the right side panel NOTE: Use this procedure to access the b ackplane wiring. 1. Disconnect power from the workstation (see Predisassembly pr ocedures on page 73 ). 2. Remove the three T-15 Torx screws as shown in the follo wing figure. Slid e the rig[...]

3. Pull out the power supply locking hand le marked with the g reen label . Use the handle to pull the po wer supply ou t of the chassis 2 as show in the following figure. Figure 5-7 Removing po wer supp ly Installing the power supply Slide the power supply into the chassis, keeping the ha ndle completely open . When the power supply handle engage [...]

3. Disconnect the sp eaker cable fro m the inline I/O cable as shown in the followi ng figure. Figure 5-8 Removing the speaker 4. Slide the speaker away from the ch assis flanges and remove it from th e chassis 2 . Installing the speaker To install the speaker, reverse the removal steps. Side access panel sensor (optional) The side access panel sen[...]

4. Disconnect th e sensor cable from the inline chassis cab le as shown in the following figure . Figure 5-9 Removing the side access panel senso r 5. Slide the sensor back in its slot, push the sens or down, and then remove it from the chassis 2 as shown above. Installing the side access panel sensor To replace the side access panel sensor, revers[...]

For help with identifying power ca bles, see the followi ng fig ure and table. Ensure that all cabl es are routed or tied so they can not interf ere with the processor heatsink fans. Figure 5-10 Power con nector identification for a typ ical configuration Table 5- 4 Power connector de scription Item Description Item Description P1 Main power P10 Gr[...]

Upper front bezel This section describes how to rem ove and replace the upper fro nt bezel. Removing the upper front bezel 1. Disconnect po wer from the wor kstation (see Predisassembly procedures on page 73 ). 2. Remove the side access panel (see Removing the si de access panel on page 75 ). 3. Remove the right side pa nel (see Removing the right [...]

Lower front bezel This section describes how to remove and install the lower front be zel. Removing the lower front bezel 1. Disconnect power from the workstation (see Predisassembly pr ocedures on page 73 ). 2. Remove the side access panel (see Removing the side access panel on page 75 ). 3. Remove the right side panel (see Removing the right side[...]

Front panel I/O cable assembly This section describes how to rem ove and install a front panel I/O cable assembly. Removing the front panel I/O cab le assembly 1. Disconnect po wer from the wo rkstation (see Predisassembly procedures on page 73 ). 2. Remove the side access panel (see Removing the si de access panel on page 75 ). 3. Remove the expan[...]

7. Remove the screw , and then slide front panel cable I/O a ssembly down, then out of the chassis 2 as shown in th e following figure . Figure 5-14 Removi ng the front p anel I/O cable asse mbly 8. Carefully guide the front panel I/O cable assembly from the chassis. 86 Chapter 5 Replacin g components ENWW[...]

Installing the front panel I/O cable assembly 1. With power removed and the cha ssis open, guide the front panel I/O cable assembly cables through the chassis openings from which they were removed. 2. Place the front panel I/O ca ble assembly in the c hassis and gu ide it into position a s shown in the following figure . Install the screw 2 . Figur[...]

4. Reconnect the speaker cabl e (see Installing the speaker on page 80 ), a nd replace the tie wraps that secu re the fr ont pane l I/O cables to the chassis. 5. Reinstall all remove d components and reconnect all cables that ha ve been disconnecte d. 88 Chapter 5 Replacin g components ENWW[...]

Power switch cable assembly This section describes how to remove an d install the po wer switch c able assembly . Removing the power switch cable assembly 1. Disconnect po wer from the wor kstation (see Predisassembly procedures on page 73 ). 2. Remove the side access panel (see Removing the si de access panel on page 75 ). 3. Remove the right side[...]

6. Disconnect the power switch cable assembly cable from the system board a s shown in the fo llowing figure. Figure 5-18 Disconnecting the power switch cable assembly cable 7. Carefully guide the cable out of the ch assis from its location beh ind the right side pane l as shown in the following figure. Figure 5-19 Removing the power switch cable I[...]

This section describes how to re move and in stall a f iller tray. Removing a filler tray 1. Disconnect po wer from the wor kstation (see Predisassembly procedures on page 73 ). 2. Remove the side access panel (see Removing the si de access panel on page 75 ). 3. Lift the drive release l atc h at the green touch poi nt, and then ge ntly slide the f[...]

Installing a filler tray 1. Disconnect power from the workstation (see Predisassembly pr ocedures on page 73 ). 2. Remove the side access panel (see Removing the side access panel on page 75 ). 3. Lift and hold the drive release la tch at the gree n touch point while sliding the filler tray into the bay 2 . When the front of the filler tr ay is nea[...]

Optical disk drive This section descr ibes how to re move and inst all an optica l disk driv e. Removing an optical disk dr ive from the optical bay 1. Disconnect po wer from the wor kstation (see Predisassembly procedures on page 73 ). 2. Remove the side access panel (see Removing the si de access panel on page 75 ). 3. Disconnec t the power and d[...]

4. Lift the drive release latch at the green touch poin t , and then g ently slide the d rive out of the chassis 2 as shown in the follo wing figure. Figure 5-23 Removi ng the optical disk drive 5. If you are not installing another optical disk drive, add a filler tray to the empty bay slot (see Installing a filler tray on page 92 ). 94 Chapter 5 R[...]

Installing an optical disk drive in the optical bay 1. Disconnect po wer from the wor kstation (see Predisassembly procedures on page 73 ). 2. Remove the side access panel (see Removing the si de access panel on page 75 ). 3. If you are adding an additional dr ive, remove the filler tray (see Removing a filler tray on page 91 ). NOTE: Unused optica[...]

5. Connect the powe r and data 2 cables to the dr ive as shown in the following figure. Figure 5-25 Conn ecting power and data cables 6. Connect the optical disk drive data cable to th e next available SATA port on t he system board as shown in the following figu re. Figure 5-26 Connecting the d rive data cable to the system boa rd 96 Chapter 5 Rep[...]

Slot load optical disk drive (optional) A slot load optical disk drive can be added to the work station in pl ace of the standard optical disk drive assemblies. The slot l oad optical b ay fits into the chassis and replaces the sta ndard optical bays. This section describ es how to remo ve and install a slot load optical disk drive. Removing the sl[...]

5. Disconnect the d ata cable from the system board as shown in the following figure. 6. If a hard disk drive i s installed, di sconnect its power an d data cable s. 7. Lift and hold the d rive release latch at the green tou ch point , and then slid e the slot load assembl y out of the cha ssis 2 as shown in the following figure. TIP: Push on the s[...]

8. Disconnect th e power/data cable from the slot load optical drive as shown in the follo wing figure. Figure 5-29 Disconnecting the po wer/data cab le from the drive 9. Separate the sl ot load drive latch es , tilt the slot load optical disk drive 2 , and lift it fr om the carrier as shown in the following figure. Figure 5-30 Removing the optical[...]

Installing a slot load optical disk drive 1. With power off and the side access panel open, re move any expa nsion card cables that mig ht interfere with slot load assembly installation . 2. Insert the optical disk d rive in the carrier at an an gle as shown in the following figure . Rotate the d rive vertical and then push it down until i t snaps [...]

4. Insert the slot load assembly into th e chassis optical cage until it re ach es the release latch. Pull the latch and slide the slot load assembly into the ch assis, past the latch. Release the latch and then slide the a ssembly further into th e chassis until it snaps into place 2 as shown in the fo llowing figure. NOTE: Install the slot load o[...]

6. Connect the op tical disk drive data cable to t he system board connector as shown in the follo wing figure. TIP: Rout e the data cable along the system board. Figure 5-35 Connecting the data c able to the system board NOTE: See Installing a hard disk drive in the slot load optical bay on page 109 if you are installing a hard disk drive in the s[...]

Removing a hard disk drive from the hard drive bay 1. Disconnect po wer from the wor kstation (see Predisassembly procedures on page 73 ). 2. Remove the side access panel (see Removing the si de access panel on page 75 ). 3. Press the gree n hard disk drive release tab , lift the handle 2 , and then use the han dle to pull the hard disk drive from [...]

Installing a hard disk drive in the hard drive bay Hard disk drive cable configuratio n The hard di sk drive bays are labe led 0 (top bay) a nd 1 . The hard disk drive bays provide t wo data cables. They are la beled HDD BA Y 0 , and HDD BAY 1 . SATA hard disk drive cables are plugged into SATA dat a port connectors on the system board, starting at[...]

5. Set the hard disk drive in the carrier at an angle. Carefully separa te the lower h ard disk drive carr ier rails , and then lowe r the dr ive between them a s shown in th e following fi gure. Release the rails to l ock the lower drive in place. Figure 5-39 Installing the drive in the carrier 6. Carefully separate the u pper hard disk dri ve car[...]

7. Rotate the drive handle down into its fully open po sition . Carefully push the hard disk drive into its slot until comes to a hard stop. as shown in th e following figure . When the drive is installed, rotate the han dle up until it sna ps into plac e, fully secu ring the drive 2 . NOTE: The hard disk drive carrier handl e is used as a lever to[...]

Removing a hard disk drive from the slot load o ptical bay 1. Disconnect po wer from the wor kstation (see Predisassembly procedures on page 73 ). 2. Remove the side access panel (see Removing the si de access panel on page 75 ). NOTE: An expansion card support is built into the side access panel. When the panel is remove d, the card support is rem[...]

7. Lift and hold the d rive release latch at the green tou ch point , and then slide the slot load assembly out of the cha ssis 2 as shown in the following figure. TIP: Push on the slot load assembly fr om the inside of the chass is. Figure 5-43 Removing the slot load assembly 8. Remove the four Torx slo tted screws that secure the drive in the slo[...]

Installing a hard disk drive in the slot load optical bay 1. With power off and the workstation op en, remove the side access panel and any expa nsion card cables that might inte rfere with slot l oad assembly installation. 2. Remove the slot load optical bay assembly. (See Removing the slot load optical disk dr ive on page 97 for details.) 3. Plac[...]

5. Lift and hold the drive release la tch at the gree n touch point while sli ding the slot load carrier into the bay. When th e front of the ca rrier is near its final position, release the latch, but contin ue to slide the carrier inwa rd un til the latch closes and engag es the carrier 2 . NOTE: Inst all the slot load optical bay with the slot l[...]

7. Connect the data ca ble to the ha rd disk drive. If the hard disk drive is SAS, attach a SATA-SAS adapter to the drive befo re connecting the data cable. TIP: Route the data cable along the system board. Figure 5-50 Conn ecting the hard disk drive data cable to th e drive 8. Connect the hard disk drive data cable to the syst em board connector a[...]

9. Connect the ch assis power cable to th e slot load optical drive power cable. Figure 5-52 Connecting chassis and slot load opti cal drive powe r cables 10. Reconnect the optical disk drive data cable to the system board. NOTE: The op tical disk drive power/d ata cable is still connected to the optical disk drive. Figure 5-53 Connecting optical d[...]

Removing a hard disk drive from the optical drive bay 1. Disconnect po wer from the wor kstation (see Predisassembly procedures on page 73 ). 2. Remove the side access panel (see Removing the si de access panel on page 75 ). 3. Disconnec t the power and data 2 cables from the rear of the ha rd disk drive as shown in the following figure. Figure 5-5[...]

5. Carefully squeeze the ends of the rails together , and then slide the drive out of the carrier 2 as shown in the following figu re. Figure 5-56 Removing the drive from th e carrier 6. Carefully separate the rails and remove the drive 2 as shown in th e following figure . Figure 5-57 Removing the rails 7. Reinstall all remove d components and rec[...]

Installing a hard disk dri ve in the optical drive b ay TIP: For optimum performa nce, install the hard disk drive in the bottom bay. 1. Disconnect po wer from the wor kstation (see Predisassembly procedures on page 73 ). 2. Remove the side access panel (see Removing the si de access panel on page 75 ). 3. Carefully separa te the carrier rails and [...]

5. Insert the hard disk d rive carrier into the optical disk drive b ay cage until it reaches th e release latch. Pull the latch and slide the slot lo ad assembly in to the chassis, past th e latch. Release the latch and then slide the assembly furthe r into the chassi s until it snap s into place 2 as shown in the fo llowing figure. Figure 5-60 In[...]

Installing dual SFF hard dri ves in the optical drive bay This section describes how to insta ll two small form factor (SFF) hard drives in the workstation optical drive bay, and ho w to connect the hard drive cables. Installing the hard drives 1. Disconnect po wer from the wor kstation (see Predisassembly procedure s on page 73 ). 2. Remove the si[...]

8. Lift and hold the drive release la tch at the gree n touch point while sliding the bracket into the optical bay as shown in the follo wing figure 2 . When the front of the bracket is n ear its final po sition, release the lat ch, but continue to slide the br acket inward unti l the latch clos es and enga ges the bracket. Figure 5-64 Installi ng [...]

Configuring the cabling If the internal bays are not filled to capacity, the pre-inst alled blind-mate data cabl es for the unused internal hard drive bays may ha ve to be unplugged from the syst em board to enable the proper connection of the hard drives installe d in this bracke t. After all internal and op tical ba y hard drives are connected, t[...]

4. Connect one end of the data cable to the hard drive as shown in the following figure. Figure 5-66 Connecting the d ata cables to the hard drives 5. Connect the opposite end of the data cable to the system board. Start with the lowest numbered port connect or availab le on the sys tem board. NOTE: Rep eat these step s for the second hard drive. S[...]

4. Disconnect the fron t system fan cable from the system board as sh own in the following figure. Figure 5-67 Removing the front system fan 5. Press the t wo tabs on to p of the fan holder/card g uide 2 , rotate the assembly forward , and then pull the assembly from the chassis. 6. Carefully push the release tabs on the card guide and rotate th e [...]

Rear system fan assembly This section describes how to remove and install the rear system fan assembly. Removing the rear sy stem fan assembly 1. Disconnect power from the workstation (see Predisassembly procedures on p age 73 ). 2. Remove the side access panel (see Removing the side access panel on page 75 ). 3. Remove the memory co oling fan (see[...]

3. Squeeze and hold the system fan release tab. Lift the memory fan from the chassis guides as shown in the following figure. ENWW Removing and installing components 123[...]

Installing the memory fan 1. Disconnect power from the workstation (see Predisassembly pr ocedures on page 73 ). 2. Remove the side access panel (see Removing the side access panel on page 75 ). 3. Squeeze and hold the system fan release tab. Lo wer the memo ry fan into the chassis guid es as shown in the figure sho wn next. 124 Chapter 5 Replacin [...]

Memory This section presents memory module (DIMM) conf iguration inf ormation an d removal/installation procedures. DIMM installation guidelines ● Install only HP-app roved DDR3 DIMMs. Use all unbuffered DI MMs or all registered DIMMs. See http://www.hp.com/ go/ quickspecs to find which D IMMs are compatible with the workstation . CAUTION: HP onl[...]

BIOS errors and warnings The BIOS gene rates warnings/ errors on inva lid memory con figurations: ● If the BIOS can find a valid memory configuratio n by disabling plugged-in memory, it does so and reports a warning during POST. the workstation ca n still be sta rted. The warning will indicate the location of the failed DIMM on the system board o[...]

Removing a DIMM 1. Disconnect po wer from the wor kstation (see Predisassembly procedures on page 73 ). 2. Remove the side access panel (see Removing the si de access panel on page 75 ). CAUTION: To ensure that DIMMs are not damaged during removal or installation, po wer off the workstation an d unplug the power cord from the AC power outlet. If yo[...]

Installing a DIMM Required DIMM installation orde r DIMMs must be installed in a sp ecified orde r, depending o n the wo rkstatio n processor configuration. Single proces sor conf iguration The illustration below shows the DIMM installation order for a single processor workstation. Figure 5-71 Sing le processor DIMM installation order Dual proce ss[...]

4. Remove the rear system fa n assembly (se e Removing th e rear system fan assembly on page 122 ). 5. Push gently outwa rd on the DIMM socket lev ers as shown in the follo wing figure. Figure 5-73 Opening DIMM socket levers 6. Align the DIMM connector key with the DIMM socket key, and then seat the DIMM firmly in the socket as shown in the follo w[...]

NOTE: If you receive a DIMM-relat ed error message af ter you re-start the workstation, ref er to BIOS errors and warnings on page 126 for error message information. 130 Chapter 5 Replacin g components ENWW[...]

Expansion card slot identification This section identifies and describe s workstation expansion card slots and pre sents card configuration information. Expansion card slot description The following figure ide ntifies workstation expansion ca rd slots. Figure 5 -75 Identifying expansion card slots The following tab le describes the workstatio n exp[...]

Slots one, three, five, and six use open-ended PCIe connectors, so a PCIe x1 6 card can be inserted. This allows the workstati on to support more PCIe x16 expansion cards. A x16 card typically trains and runs at the maximum l ane width av ailable by the expansion s lot. Th e card run s at the reduced lane width, with a correspondin g performance de[...]

Choosing an expansion card slot Whenever possible , use the followi ng tips to help you select the proper slot for an expansion card: ● Insert the p rimary graphics card in a PCIe x16 slot intended for graphics. ● Insert a second graphics card in a second PCIe x1 6 slot intended for a secon dary graphics card. ● Install full-len gth cards in [...]

PCIe card This section describes how to re move and insta ll a PCIe card. Removing a PCIe card 1. Disconnect power from the workstation (see Predisassembly pr ocedures on page 73 ). 2. Remove the side access panel (see Removing the side access panel on page 75 ). NOTE: An expansion card support is built into the side access panel. When the panel is[...]

Installing a PCIe card 1. Disconnect po wer from the wor kstation (see Predisassembly procedures on page 73 ). 2. Remove the side access panel (see Removing the si de access panel on page 75 ). NOTE: An expansion card support is built into the side access panel. When the panel is remove d, the card support is remo ved, allowing access to the expan [...]

6. Angle the card into th e expansion card g uide. Align the PCIe card keyway with the slot ke y, and then firmly seat the card in the slot as shown in the following fi gure . If required by the card, connect the auxiliary power cable to the card (not i llustrated), or other cables or accessories described in the card instructions. Figure 5-78 Inst[...]

PCI card This section describes removi ng and installin g a PCI card. Removing a PCI card 1. Disconnect po wer from the wor kstation (see Predisassembly procedures on page 73 ). 2. Remove the side access panel (see Removing the si de access panel on page 75 ). NOTE: An expansion card support is built into the side access panel. When the panel is re[...]

4. Push the expansion card retention clamp levers down on the outside of the chassis to release the clamp as shown in the fo llowing figure . Figure 5-80 Removing the slot cover 5. Lift the slot cover straight up to remove it from the chas sis 2 . TIP: Grasp the slot cover between two fingers—one fr om the inside of the chas sis, and one from the[...]

6. Align the PCI card keyway with the slot key, and th en firmly seat the card in the slot as shown in the following fi gure . Figure 5-81 Installing a PCI card 7. Close the PCI retention clamp by rotating it downwa rd 2 . NOTE: It is normal for the expansion card rete ntio n clamp to have a slight (5-10 degree) angle when closed. If the angle is g[...]

CPU heatsink This workstation offers a ma instream heatsink desi gned for CPUs less than or eq ual to 95W. It uses a n 80mm fan. This section describes how to remove and insta ll a CPU heatsink. Removing the CPU heatsink 1. Power down the workstation (see Predisassembly proced ures on page 73 ). 2. Disconnect power from the workstation (see Predisa[...]

6. Disconnect the CPU heatsink fan cable from the system board as sho wn in the foll owing figure. Figure 5-83 Disconnecti ng the heatsink fan cable 7. Before lifting the heatsink, ge ntly twist the heat sink to break the thermal compound between th e CPU and the heatsink. 8. Lift the CPU heatsink out of the chassis 2 . 9. Use alcohol and a soft cl[...]

4. Tighten each set of dia gonally opposed scre ws a little at a time to 6 inch-lbs. of torque as sho wn in the following illustration. Figure 5-84 T ightening the heatsink scre ws 5. Connect the CPU heatsink fan c onnector to the system board. Figure 5-85 Connecting the heatsink fan cable 6. Reinstall all remove d components and reconnect all cabl[...]

CPU This section describes how to remove an d install a CPU . Removing a CPU 1. Disconnect po wer from the wor kstation (see Predisassembly procedures on page 73 ). 2. Remove the side access panel (see Removing the si de access panel on page 75 ). 3. Remove the memory fan assemb ly (see Removing the memory fan on page 122 ). 4. Remove the CPU heats[...]

Installing a CPU NOTE: HP recommends that you do not swap processo rs (CPUs) from one system board to anothe r. If installing a second CPU, it must be of the s ame type a s the fi rst CPU. 1. Disconnect power from the workstation (see Predisassembly pr ocedures on page 73 ). 2. Remove the side access panel (see Removing the side access panel on pag[...]

System board This section descr ibes replacing t he system bo ard. Removing the system board 1. Disconnect po wer from the wor kstation (see Predisassembly procedures on page 73 ). 2. Remove the side access panel (see Removing the si de access panel on page 75 ). 3. Remove the rear system fa n assembly (se e Removing the rea r system fan assembly o[...]

b. Place the memory power cable in the chassis hook as shown i n the following figure . 8. Release the system bo ard latches as shown in the following figure. 146 Chapter 5 Replacin g components ENWW[...]

9. Slide the system board forward as shown in the following figure . Figure 5-86 Removing the system board 10. Using t he CPU heatsinks as handles, lift the system board out of the chassis, being careful not to damage the cable s and rear pa nel connectors 2 . NOTE: If desired, remove system board components such as the C PU heatsinks and the CPUs.[...]

3. Guide the edge of the system board under t he rear panel connector stack as shown in the following figure. Figure 5-87 4. With the system boa rd flat, push back on the board while maintai ning downward pressure on th e board so all stando ffs remain engaged. CAUTION : Do not pin ch any power or data cables. 5. Lift the system board corners to ma[...]

Removing the battery 1. Disconnect po wer from the wor kstation (see Predisassembly procedures on page 73 ). 2. Remove the side access panel (see Removing the si de access panel on page 75 ). 3. On the system board, press the release tab of the battery holder. (See Component loca tions on page 70 or the Si de access panel service label to locate th[...]

2. Place the battery edge under the plastic housing tab and press gen tly until it snaps into place as shown in the following figu re. Figure 5-88 Installi ng the battery Product recycling HP encourages customers to recycle used electronic h ardware, HP orig inal print cartrid ges, and rechargeable batteries. For information abou t recycling HP com[...]

6 Diagnostics and troubleshooting This chapter describes the tools available for di agnosing and troubleshooting system issues, and includes these topics: Topics Calling technical s upport on page 152 Locatin g ID labels on page 152 Locating warranty information on page 153 Diagnosis guidelines on page 154 Troubles hooti ng chec klist on page 155 H[...]

Calling technical support At times you might encounter an issue that requires technical support. When you call technical support: ● Have the workstation read ily accessible. ● Write down the workstation seri al numbers, produ ct n umbers, model names, a nd model numbers and have them in front of you. ● Note any applicable error messages. ● [...]

Each HP Workstation has two unique serial n umber labels an d a Certificate of Authentication (COA) label 2 as shown in the figure below. Figure 6 -1 Workstation label locations In general, the serial numb er labels can be found on the top panel or on the sid e of the workstation and at the rear of the w orkstation (you r workstation may look diff [...]

Diagnosis guidelines If you encounter a p roblem with the workstatio n, moni tor, or softwa re, the following se ctions provide a list of genera l suggestions that help you isola te an d focus on the problem before taking furthe r action. Diagnosis at startup ● Verify that the workstation and monitor ar e plugged into a wo rking electrical outlet[...]

Diagnosis during operati on ● Look for blinking LEDs on the front of the workstat ion. The blinking lights are er ror codes that will help you diag nose the prob lem. Refer to the Diagnostic LED and audible (beep) codes on page 181 section of this document fo r information on interpretin g diagnostic lights and aud ible codes. ● Press and hold [...]

● After installing a n on-plug and play (PnP) expansio n b oard or other option (such as a diskette drive), reconfigure the workstation. ● Are all necessary device drivers installed? ● Have all printer drivers be en installed for each application? ● Have you removed diskettes, opti cal disks, and USB drive keys from the drives before poweri[...]

HP troubleshooting resources and tools This section provides information on the HP He lp and Support Center, E-support, and Helpful Hin ts for troubleshooting. HP Support Assistant The HP Support Assis tant is a customized HP user interface th at enhances the Wind ows Vista and Win 7 Help and Support Center function s. This customized utilit y allo[...]

Troubleshooting a problem To help you troubleshoot problems with your syst em, HP provides the Business Support C enter (BSC). The BSC is a portal to an e xtensive se lection of online tool s. To a ccess BSC and troub leshoot a problem with the workstation, complete the following: 1. Visit http://www.hp.com/ go/workstationsupport . 2. Under the Bus[...]

At startup ● Verify that the workstation and moni tor are p lugged into a working electrical outlet. ● Remove all diskettes, optical disks, and USB drive keys from the drives be fore powering on the workstation. ● Verify that the workstation is turned on and the green p ower light is on. ● If you have installed an operating syste m other th[...]

Customizing the monitor display You can manually select or ch ange the monitor model, refresh rates, screen resolution, color settings, font sizes, and power management settings. T o do so, right-click the desktop, then click Properties to change display settings. For more info rmation, see the online docu mentation provided with the grap hics cont[...]

Troubleshooting scenarios and solutions This section presents an extensive overview of vari ous troubleshootin g scenarios and possi ble solutions for a Windows-based workstation. NOTE: For Linux troubleshooting information, refer to the HP Workstations for L inux User Manu al at http://www.hp.com/ support/linux_user_manual . Solving minor problems[...]

Problem Cause Possible Solution Workstation powered off automatically and the Power LED flashes red 2 times (once every second), follow ed by a 2- second pause, and then two simultaneous beeps sounded. Processor thermal protection is activated. A fan might be blocked or not turning. OR The processor heatsink is not properly attached to the processo[...]

Solving power supply problems This section presents power supply troubleshooting scenarios. Testing power supply Before replacing th e power supply, use the Built-In Se lf-Test (BIST) fe ature to le arn if the power supply still works. To test the power supply: 1. Unplug th e AC power. 2. Remove the power suppl y. 3. Plug in AC power and verify the[...]

Problem Cause Solution a. Disconne ct AC power. b. Remove the power supply. c. Plug in AC powe r. ● If the power supply fan spins and the LED illuminates (see Testing power supply on page 163 ), the power supply is good. Replace the system board. ● If the power supply fan does not spin or the LED does not illuminate (see Testing power supply on[...]

Problem Cause Solution A problem has occurred with a disk transaction. The directory structur e is bad, or there is a proble m with a file. 1. Right- click Start , select Explore , and then select a drive. 2. Select File>Prop erties>Tools . 3. Under Error-checking, select Check Now . Diskette drive cannot read a diskette. Diskette is not form[...]

Problem Cause Sol ution Drive not found (identified). Improper cable connection On workstations with discreet data and power cables, ensure that the data and power cables are securely connected to the hard drive. (See the Hard drive section of this guide for connection details.) Improperly seated hard drive On systems with blind-mate drive connecti[...]

Solving display problems Table 6-5 Display probl ems Problem Cause Solution Blank screen (no video). The cable connections are not correct . Verify the cable connections from the monitor to the workstation and to a working electrical outlet. The monitor is off. Turn the monitor on (LED is on). You might need to refe r to the monitor manual for an e[...]

Problem Cause Sol ution Blurry video or requested resolution cannot be set. If the graphics controller was upgraded, the correct video drivers might not be loaded. Install the video drivers included in the upgrade kit, or download and install the latest drivers for your graphics card from http://welcome.hp.com/ country/us/en / support.html . Monito[...]

Solving audio problems Table 6-6 Audio probl ems Problem Cause Solution Sound does not come out of the speaker or headphones. Software volume control is turned down. Double-click the Speaker icon on the taskbar and use the volume slider to adjust the volume. The external speakers are not turned on. Turn on the ext ernal speak ers. External speakers[...]

Solving printer problems Table 6- 7 Printer problems Problem Cause Solu tion Printer does not print. Printer is no t turned on and online. Turn the printer on and be sure it is online. The correct printer drive r for the application is not installed. 1. Install the co rrect printer driver for the application. 2. Try printing using the MS-DOS comman[...]

Self-troubleshooting with HP VisionDiagnostics Hewlett-Packar d Vision Field Diagno stics is a diagnostic tool that can b e used by the end user or technical support personne l to view information ab out the hardware configuration of the computer and perform hardware troubleshooting on HP Deskt op and Workstation systems. This diagnostic tool shoul[...]

The Survey tab is display ed when you invoke HP Vision Diagnostics. This tab shows t he current configuration of the workstation. From th e Surv ey tab, there is access to several categories of information about the workstation. Othe r tabs provi de additional i nformation, including diagnostic test options and test results. The inform ation in e a[...]

Downloading and accessing HP Vision Diagnostics Follow these steps to download the HP Vision Diagnost ics u tility from the HP We b site to a DVD or USB, and then use it to perform dia gnostics on the workstation: 1. Go to http://www.hp.co m . 2. Select the Support & Drive rs link. 3. Select the Download driver an d software radio button. 4. En[...]

Accessing HP Vision Diagno stics on the workstation The following procedures describe how to access the HP Vision Diagn ostics utilities that are included in the workstation sof tware. Creating and using a bootable USB key This section describes how to use a USB key to access the HP Vision Diagnostics. NOTE: Using a USB key is the m ost convenient [...]

User interface The HP Vision Diagnostics application provides si x major functions, accessible through T abs. These functions ar e: ● Survey — Your current system hardware information. ● Test — List all diagn ostics available for your system. Tests are starte d there. ● Status — This screen shows progress an d status of currently runnin[...]

● Miscellaneous — List any devices o r data that doesn 't belong to any other Category. ● Processors - Shows system processors. ● Storage — Shows mass storage devices such as fl oppy drives, optical drives, SATA, SAS hard disk drives and controllers, as well as any RAID arrays. ● System — Shows information about motherboard devic[...]

Test tab The Test tab lists all available diagnostics. The lists have been tailored according to your system configuration. In dividual test may be select ed or unselected . The following Te st Modes exist: ● Quick — This test selection was pi cked to perform quickly while co veri ng your entir e hardware . Test parameter s cannot be modified. [...]

5. Click the Start Test button to start the testin g. The Status tab, which allows yo u to monitor the progress of the tests, is automa tically displayed during the testin g process. Wh en the tests are complete, the Status tab shows w hether the devices passed or failed. 6. If errors are found, go to the Errors ta b to display d etailed informatio[...]

Status tab The Status tab shows the overall pr ogress an d status of the test scenario as well as the progress and status of each test. The colo r coded status are b lack, blue, green, red, and ora nge. The Status tab colors are: ● Waiting (black) — when no test is run ning ● Running (blue) — when at least one test is currently ru nning ●[...]

● The Recommended Re pair will give a recommen ded action that sho uld be performed to resol ve the failed hardware. ● The Warranty ID is a unique error code associat ed with the specific error on yo ur computer. When contacting the HP Support Ce nter for assistance with a hardware fail ure, please be prepared to provide the Warranty ID. ● Th[...]

Saving and printing informat ion in HP Vision Diagnostics You can save the informatio n displayed in the HP Vision Diagnostics Survey, History and Errors tabs to a diskette or a USB flash drive. You can not sa ve to the hard drive. The system will automatically create an html file tha t has the same appe aran ce as the in formation displayed o n th[...]

Table 6- 8 Diagnostic lights and au dible codes Activi ty Possible cau se Recommended action Blue Power LED * on. No beeps. Workstation on. N/A Blue Power LED * blinks every two seconds. * No beeps. Workstation in Sleep mode (S3-Suspend to RAM). Select models only. Blue Power LED * is off. * No beeps. Workstation in Hibernate mode (S4-Suspend to di[...]

Activity Possi ble cau se Recommended action Red Power LED blinks four times, once every second, followed by a two-second pause. Four beeps. Power failure (power supply is overloaded) CAUTION: Internal components might be power ed even when the workstation is off. To prevent damage, disconn ect the workstation power cord before you remove a compone[...]

Activi ty Possible cau se Recommended action Red Power LED blinks eight times, once every second, followed by a two-second pause. Eight beeps. Invalid ROM based on bad checksum. CAUTION: Internal components might be pow ered even when the workstation is off. To pr event da mage, disconnect the workstation power cord before you remove a component. 1[...]

Activity Possi ble cau se Recommended action System does not power-on and LEDs are not blinking. No beeps. System unable to power on. CAUTION: Internal components might be po wered even when the workstation is off. To prevent damage, disconn ect the workstation power cord before you remove a component. To resolve the problem, choose one of the foll[...]

POST error messages The Power-On Self Te xt (POST) is a series of diagnostic tests th at runs automatica lly when the workstation is powered on . Audible and visual messages occur before the operating system starts if the POST encounters a problem. POST checks the following it ems to ensure that the workstatio n sys tem is functioning properly: ●[...]

Screen message Probable cause Recommended ac tion 164—Memory Size Error Me mory configuration is incorr ect. 1. Run the Computer Setup (F10) Utility or the Windows utilities. 2. Ve rify that the memory modules are installed properly. 3. If third -party memory has been added, test the memory configuration using HP memory. 4. Verify the memory modu[...]

Screen message Probable cause Recommended action 215—DIMM Configuration Error 216—Memory Size Exceeds Maximum Supported The amount of memory installed exceeds that supported by the hardware. 1. Verify how much memory the workstation supports. 2. Remove the excess memory. 301—Keyboard Error Keyboard failure. 1. Reconnect the keyboard with the [...]

Screen message Probable cause Recommended ac tion 518—Power supply wattage insufficient for hardware configuration Workstation configuration requ ires more power than the power supply can provide. ● Reduce the workstation power consumption. ● Replace the power supply with a high output power supply. 601—Diskette Controller Error Diskette co[...]

Screen message Probable cause Recommended action 925—Fatal error on IOH miscellaneous Fatal miscellaneous error de tected on IOH core x, where x is 0 or 1. Potential system board problem; con tact HP Support. 926—Fatal error on IOH Vtd Fatal error detected in the Intel Virtualization Technology. Potential system board problem; con tact HP Suppo[...]

Screen message Probable cause Recommended ac tion ERROR: Mixing processors with different po wer requirements. This is not supported. System halted. Mixed type processors detected. Replace the processors with matched processor s. Invalid electronic serial number Incorrect serial number registered in the system. Use the Computer Setup (F10) Utility [...]

7 Configuring RAID devices This chapter describes how to configure SAS and SATA RAID device s, and includes these topics: Topics Maximum hard drive configurations on page 192 Configuring SATA RAID devices on page 193 Configuring SAS RAID devices on page 196 For additiona l information about configuring RAIDs, see http://www.hp.com/ support/R AID_FA[...]

Configuring SATA RAID devices This section describe s how to use the Inte l Matrix Storage Mana ger option ROM Configura tion utility to set up and mana ge SATA RAID volumes. The following SATA RAID configuration s are supporte d on this workstation: ● Up to the workstation-specific maximum numb er of internal SATA hard disk drives and eSAT A dri[...]

Configuring system BIOS Configure the system BIOS to enable embedded SATA RAID functionality. 1. To enter the system BIOS setup, press F10 . 2. Use the arrow keys to hi ghlight th e desired language, and then press Enter . 3. Use the arrows to highlight Storage>Sto rage Options , and then press Enter . 4. Use the up or down a rrow key to highlig[...]

Creating RAID volumes To create RAID volume s, use the Intel Matrix Storage M anage r option ROM Configuration utility. 1. To enter the Intel Matrix St orage Manager option ROM Configuration util ity, press Ctr l+l when prompted 2. If required , see Deleting RAID volumes on pa ge 199 to make enoug h physical drives available to create the RAID volu[...]

Configuring SAS RAID devices Supported configurations The following RAID configurat ions are supported on this workstation: NOTE: This section does not apply to configuring SAS RAID in the Linux environment. For Linux SAS RAID information, including supporte d configurations, refer to Installing and Configuring SAS Hardware RAID on HP Linux Workst [...]

SAS RAID 0 configuration Use the following proced ure to configure an Inte grated Striped (IS) vo lu me with the BIOS-based configuration utility. The procedur e assumes that the system has the required disk and disk controllers. 1. Start the LSI Corpor ation Configuration Utility. During BI OS start up, you are prompted to Press Ctrl-C to start LS[...]

SAS RAID 1 configuration Use the following procedure to configure an In tegr ated Mirroring (IM) volume with the BIOS-b ased configuration utility. The procedu re assumes that the system has the required drives and drive controllers. 1. Start the LSI Corporation Config uration Utility. During BIOS st art up, you are p rompted to Press Ctrl-C to sta[...]

SAS RAID 1E co nfigur ation Use the following procedure to config ure an Integr ated Mirroring Exte nded (IME) volume with the BIOS- based configuration utility. T he procedure assume s that the system has the required disk and disk controllers. 1. Start the LSI Corpor ation Configuration Utility. During BI OS start up, you are prompted to Press Ct[...]

5. In the View Array scree n, us e the arrow keys to select Manage Array . Press Enter . 6. In the Manage Arra y screen, use the arrow keys to select Delete Array . Press Enter . Press Y to delete the array and exit to the ada pter properties screen. 200 Chapter 7 Configur ing RAI D device s ENWW[...]

8 Configuring password security and resetting CMOS This chapter describes how to configure pa ssword security and to reset CMOS, an d includes these topics: Topics Preparing to configure passwords on page 201 Resetting the passwo rd jumper on page 202 Clearing and Resetting the CMOS on p age 202 Preparing to configure passwords The Computer Setup ([...]

Resetting the password jumper Use the following proced ure to disable the power-o n or setup password features and clear the power- on and setup passwords. WARNING! To reduce the risk of pe rsonal injury from e lectrical shock and hot sur faces, discon nect the power cord from th e wall outlet and le t the internal system components to cool b efore[...]

CAUTION: When the workstation is plugged in, th e po wer supply has voltage applied to the , e ven when the workstation is powered off. Failure to di sconnect the power cord can result in damag e to the workstation. Static electricity can damage the electronic compo nents of the workstation or optional e quipment. Before beginning these pr ocedures[...]

5. Select File- >Apply Default s and Exit , and then press F10 to accept. 6. Reset the workstation passwords and configuration information, such as the system date and time. NOTE: This st ep does not clear t he password s. 204 Chapter 8 Configurin g passwor d security and resetting CMOS ENWW[...]

A Connector pins Workstation PS/2 keyboard Pin Sign al 1 2 3 Data Unused Ground 4 5 6 +5 VDC Clock Unused Workstation PS/2 mouse Pin Sign al 1 2 3 Data Unused Ground 4 5 6 +5 VDC Clock Unused Workstation Ethernet Pin 10/100–MbSignal 1000–Mb signal 1 2 3 4 (+) Transmit Data (-) Transmit Data (+) Receive Data Unused TX/RX TX/RX TX/RX TX/RX 0 0 1 [...]

Workstation USB Pin Signal 1 2 3 4 +5 VDC - Data + Data Ground Microphone cable (1/8 inc h) Pin Signal 1 (Tip) 2 (Ring) 3 (Shield) Audio Power Ground Workstation IEEE-1394a Pin Signal 1 Power 2 GND 3 TPB- 4 TPB+ 5 TPA- 6 TPA+ Headphone cable (1/8 inch) Pin Signal 1 (Tip) 2 (Ring) 3 (Shield) Audio_Left Audio_Right Ground Audio line-in cable (1/8 inc[...]

SATA drive Pin Signal Pin Signal Pin Signal Data Cable Power C able Power Cable S1 Ground P1 3.3V power P8 5V power S2* A+ P2 3.3V power P9 5V power S3* A- P3 3.3V power P10 Ground S4 Ground P4 Ground P11 Reserved S5** B- P5 Ground P12 Ground S6** B+ P6 Gr ound P13 12V power S7 Ground P7 5V power P14 12V power * S2 and S3 differential signal pair *[...]

SAS drive Segment Pin Backplane receptacle Plug and cable receptacles Secondary signal segment S8 SIGNAL GROUND S9 TS+ RS+ S10 TS- RS- S11 SIGNAL GROUND S12 RS- TS- S13 RS+ TS+ S14 SIGNAL GROUND Power segment P1 V 33 c P2 V 33 c P3 V 33 c precharge c P4 GROUND P5 GROUND P6 GROUND P7 V 5 c precharge c P8 V 5 c P9 V 5 c P10 GROUND P11 READY LE D d P1[...]

Workstation VGA Pin Signal Pin Signal Pin Signal 1 2 3 Red Anal og Green Analog Blue Analog 6 7 8 GND GND GND 11 12 13 Monitor ID DDC Serial Data Horizontal Sync 4 5 Monitor ID GND 9 10 +5 VDC GND 14 15 Vertical Sync DDC Serial Clock DVI-I cable Pin Signal Pin Signal 1 T.M.D.S DATA 2- 16 HOT PLUG DETECT 2 T.M.D.S DATA 2+ 17 T.M.D.S DATA 0- 3 T.M.D.[...]

Display port Pin Signa l Pin Signal 1 ML_Lane 0(p) 11 GND 2 GND 12 ML_ Lane 3(n) 3 ML_Lane 0(n) 13 GND 4 ML_Lane 1(p) 14 GND 5 GND 15 AUX CH(p) 6 ML_Lane 1(n) 16 GND 7 ML_Lane 2(p) 17 AUX CH(n) 8 GND 18 Hot Plug Detect 9 ML_Lane 2(n) 19 DP_PWR Return 10 ML_Lane 3(p) 20 DP_PWR Main power cable, P1 Pin Signal Pin Signal Pin Signal 1 +5V 7 N/C 13 V12 [...]

Memory power cable , P2 Pin Color Signal 1 BL K GND 2 WH ITE +5VSB 3 BL K GND 4 GR EEN V12-M 5 GR EEN V12-M 6 N/C OPEN CPU power cable, P3 Pin Signal Color 1 GN D BLK 2 GN D BLK 3 GN D BLK 4 GN D BLK 5 V1 2-CPU0 WHITE-GRAY 6 V1 2-CPU0 WHITE 7 V1 2-CPU1 BLUE 8 V12-CPU1 BLUE Graphics aux. power cables, P10 Pin Signa l Color 46 3 1 1 V12-DG BLK/Y EL 2[...]

USB-2/DASH connector, P26 Pin Signal CAUTION: Possible equipment damage. The 2x5 connector can be mated to either a wide 2x5 option cable connector or a narrow 1x5 option cable conn ector. To prevent damage to the c onnectors, always conne ct a narrow 1x5 option cable connecto r to pins 1,3,5, and 7 only of the 2x5 connector (pin 9 is not keyed on [...]

Workstation rear system fa n Pin Signal 1 GND 2 +12V 3 Tach1 4 PWM1 5 TACH2 6P W M 2 Workstation CPU fan Pin Signal 1 +3_3V 2 +3_3V 3 +3_3V 4 +12V 5G N D Workstation memory fan Pin Signal 1 GND 2 +12V 3 Tach R 4P W M R ENWW 213[...]

Workstation FDD Pin Signal Pin Signal 1 Ground 18 FLP_DIR# 2 FLP_LOWD EN# 19 Gr ound 3 Tach 20 FLP_STEP# 4 FLP_WDO 21 Ground 5 MT 22 FLP_STEP# 6 Unused 23 Ground 7 Ground 24 FLP_WRTEN# 8 FLP_INDEX# 25 Ground 9 Ground 26 FLP_TRACK# 10 FLP_MOTOR# 27 Ground 11 Ground 28 FLP_WP# 12 Unused 29 Gr ound 13 Ground 30 FLP_RD_D# 14 FLP_SEL_A# 31 Ground 15 Gro[...]

B System board designators This appendix desc ribes the system board design ators for this workstation . Designator Silk screen Component MTG1-MTG10 N/A Mounting holes E15 E15 Crisis recovery header /jumper E49 E49 Clear password header/jump er J9 J9 RJ45/QUAD USB RJ-45 J10 J10 Quad USB Quad rear USB J20 J20 SLOT5 PCI PCI slot J21 J21 SLOT6 PCI PCI[...]

Designator Silk screen Component P60-P63 P60 - P63 SATA0 - SATA3 SATA Connectors P66 - P67 P66 - P67 SATA4 - SATA5 SATA Connectors P70 P70 CPU0 FAN Primary CPU fan header P71 P71 CPU1 FAN Secondary CPU fan header P91 P91 MEM FA N Memory fan header P93 P93 FRNTFAN Front fan header P94 P94 IOH FAN IOH fan header P124 P124 HOOD LOCK Side access panel [...]

C Routine Care General cleaning safety precautions ● Never use solven ts or flamma ble solutions to cl ean the workstatio n. ● Never immerse any compo nent in water or clea ning solutions; apply an y liquids to a clean cloth and then use the clo th on the compone nt. ● Always unplug the workstation before cle aning the keyboard , mouse, or ai[...]

● Clean under a key with a swab moistened with isop ropyl alcohol an d squeezed out. Be careful not to wipe away lubricants n ecessary for prope r ke y functions. Allow the parts to air dry before reassembly. ● Use tweezers to remove any fibers or dirt in confined areas. Cleaning the monitor ● Follow the safety precautions pre sented ( Servic[...]

D Locating HP resources This section provides informatio n on the fo llowing HP resources for yo ur workstation: Topics Product information on page 220 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number and Certificate of Authenticity labels ● Linux Product support on page 221 ● Additional informatio[...]

Product information Table D-1 Product information Topic Location HP Cool Tools Most HP Microsoft Windows workstations are preloaded with additional software that is not automatically installed during first boot. Additionally, a number of valuable tools o n your workstation are preinstalled that may enh ance system performance. To access or lear n m[...]

Product support Table D -2 Product support Topic Location Additional information For online access to technical support information and tools, see http://www.hp.com/ go/workstationsuppor t . Support resources include Web-ba sed troublesho oting tools, technical knowledge databases, dr iver and patch downloads, online commun ities, and proactive not[...]

Product documentation Table D-3 Product documentation Topic Location HP user documentation, white papers, and third-party documentation For the latest online docu mentation, see http://www.hp.com/ support/workstation_manuals . These includ e this User Guide and the Main tenance and Service Guide . Product notifications Subscriber's Choice is a[...]

Product diagnostics Table D -4 Product diagnostics Topic Location Diagnostics tools The HP Vision Diagnostics ut ility can be do wnloaded from the HP Web site. To use this utility, refer to the appropriate section of the workstation Main tenance and Service Guide . Audible beep and LED code defini tions Refer to the appropriate section of the works[...]

Product updates Table D-5 Product updates Topic Location Software, BIOS, and driver updates See http://www.hp.com/ go/workstationsupport to verify tha t you have the latest drivers for the wor kstation. To locate the current workstation BIOS on your Microsoft Windows workstation, select Start>Help and Support>Pick a Task>Use Tools to view.[...]

Index A Appendices Connector pins iii System board designators iii B BIOS Determining version 22 Updating 23 BIOS ROM 30 C Clearing and resetting CMOS 201 Computer Setup (F10) Utilit y Menu description 31 Configuring RAID de vices SAS RAID 192 SATA RAID 192 Connector pins Audio line-in 206 Audio line-out 206 CPU fan 213 CPU power cable 211 Display [...]

Hard disk drive 69 Lower front bezel 69 Memory 69 Memroy fan 69 Optical bay filler tray 69 Optical disk drive 69 PCI card 69 PCIe card 69 Power connections 69 Power supply 69 power switch cable assembly 69 Predisassembly 6 9 Rear system fan 122 right side panel 69 Self-repair 62 Service considerations 62 side access panel sensor 69 side access pane[...]