HP Z820 Workstation manual

HP Z220 SFF, Z220 CMT, Z420, Z620, and Z820 Workstation Series User Guide[...]

Copyright Information © Copyright 2014 Hew lett-Packard Development Company, L.P. Fourth Edition: June 2014 First Edition: March 2012 Part number: 669529-004 Warranty Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishi[...]

About this guide This guid e provide s se tup and tro ubleshooting information for the HP Z Workstation se ries. It includ es these topics: Guide to pics Locating HP resources on page 1 Workstation features on page 7 Setting up the workstation on page 20 Setting up, backing up, restoring, and recovering Windows 7 on page 32 Setting up and restoring[...]

iv About this guide[...]

Table of contents 1 Locating HP res ources ............. .............. ........... .. ............... ............. ................. ............ .................... ................ . 1 Produc t informat ion ...... ........... ........... ........... .... ..... .......... .......... ......... ........... ......... ......... ......... ........ .[...]

Using a third-party gr aphics c o nfiguration utility ............ ........... ............... ............ .............. 28 Customizing the monitor disp lay (Windows) ...... ........ ....... ............... .......... ........ .......... ...... 28 Convertin g to desk top config uration (Z2 20 CMT and Z420) ....... ...... ........................ [...]

Restoring SLED (preloaded systems only) .......... .......... ... .......... ....... ........... .......... ........ ... 46 Propri etary graph ics driver s ............. .................. ... ........... ............. .............. ............ ............. ........... ... 46 7 Updatin g the wor kstatio n ......... .............. ............ ..[...]

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1 Locating HP resources This section provides informatio n on the following re sources for your HP workstation: Topics Product information on page 1 ● Technical specificat ions ● HP Cool Tools ● Regulatory information ● Accessori es ● System board ● Serial number, Certificate o f Authenticity, and Genu ine Microsoft Label Support on pag[...]

Table 1-1 Product information (continu ed) Topic Location HP Cool Tools (Windows® 7 only) Most HP workstations with the Windows 7 operating system are preloaded with tools that may enhance system performance and with additional s oftware that is not automatically installed during first boot. To access these appl ications: ● Click the HP Cool Too[...]

Support Table 1-2 Support Topic Location Product support For U.S. support, go to http://www.hp.com/ go/contactHP . For worldwide support, go to ht tp:// welc ome.h p.com / country/us/en/wwcon tact_us.html . Here you can: ● Chat online with an HP technician ● Obtain email support ● Find support telephone numbers ● Locate an HP service center[...]

Product documentation Table 1-3 Product documentation Topic Location HP user documentation, white papers, and third-p arty documentation For the latest online documentation, go to http://www.hp.com/ support/ workstat ion_manu als . These include this User Guide and the Maintenance and Service Guide . Removal and re placem ent videos To learn how to[...]

Product diagnostics Table 1-4 Product diagnostics Topic Location Windows 7 Diagnostics tools: ● HP Vision Diagnostics (Z420, Z620, Z820) ● HP PC Hardwar e Diagnostics (Z220 SFF, Z220 CMT) The HP Vision Diagnostics utility is pre-installed on select Wi ndows 7 w orkstations. The HP PC Hardware Diagnostics t ool is pr e-installed on Windows 7 wor[...]

Product updates Table 1-5 Product updates Topic Location Driver and BIOS updates See http://www.hp.com/ go/workstationsupport to verify that you have the latest drivers for the workstation. To determine the current workstatio n BIOS on your workstation, follow these steps during system power up: 1. Power on the workstation, and press Esc during boo[...]

2 Workstation features For complete and current i nforma tion on su pported accessorie s a nd components for your workstation, see http://partsurfer.hp.com . Topics HP Z220 SFF Workstation components on pag e 8 HP Z220 CMT Workstation components on page 10 HP Z420 Workstation components on page 12 HP Z620 Workstation components on page 14 HP Z820 W[...]

HP Z220 SFF Workstation components This sect ion descri bes the HP Z220 Small Fo rm Factor (S FF) Work station components. For complete and current i nforma tion on su pported accessorie s a nd c omponents f or the comp uter, see http://partsurfer.hp.com . Z220 SFF Workstation front panel Figure 2-1 Front panel components Table 2-1 Compo nent descr[...]

Z220 SFF Workstation rear panel Figure 2-2 Rear panel components Table 2-2 Compo nent descriptio ns 1 RJ–45 network connector 7 DisplayPort (DP) 2 Serial port 8 VGA (monitor) (blu e) 3 PS/2 mouse connector (green) 9 PS/2 keyboard connector (purple) 4 Power cord connector 10 Audio line-out connector (green) 5 USB 2.0 ports (2) (back) 11 Audio line[...]

HP Z220 CMT Workstation components This secti on descri bes the HP Z2 20 Convert ible Mini Towe r (CMT) Workstation components. For complete and current i nforma tion on su pported accessorie s a nd c omponents f or the comp uter, see http://partsurfer.hp.com . HP Z220 CMT Workstation front panel Figure 2-3 Front panel components Table 2-3 Compo ne[...]

HP Z220 CMT Workst ation rear panel Figure 2-4 Rear panel components Table 2-4 Compo nent descriptio ns 1 Power cord connector 9 Power supply Built-In Self Test (BIST) LED 2 PS/2 keyboard connecto r (purple) 10 PS/2 mouse connector (green) 3 DVI-I connector 11 Universal chassis clamp opening 4 Display Port (DP) connector 12 Cable lock slot 5 USB 2.[...]

HP Z420 Workstation components HP Z420 Workstation front panel Figure 2-5 Front panel components Table 2-5 Compo nent descriptio ns 1 Optical drive 5 USB 3.0 ports (2, blue) 2 Power button 6 Headphone connector 3 Hard drive activity li ght 7 Microphone connector 4 USB 2.0 port (1, bla ck) 8 IEEE–1394a FireWire connector (optional and plugged unle[...]

HP Z420 Workstation rear panel Figure 2-6 Rear panel components Table 2-6 Compo nent descriptio ns 1 Power supply Built-In Self Test (BIST) LED 9 Audio line-out connector (green) 2 Universal chassis clamp opening 10 Microphone connector (pink) 3 PS/2 mouse connector (green) 11 AMT-enabled RJ-45 networ k connector (orange) 4 USB 2.0 ports (4, black)[...]

HP Z620 Workstation components HP Z620 Workstation front panel Figure 2-7 Front panel components Table 2-7 Compo nent descriptio ns 1 Optical drive 5 USB 3.0 ports (2, blue) 2 Power button 6 Headphone connector 3 Hard drive activity li ght 7 Microphone connector 4 USB 2.0 port (black) 8 IEEE–1394a FireWire connector 14 Chapter 2 Workstation featu[...]

HP Z620 Workstation rear panel Figure 2-8 Rear panel components Table 2-8 Compo nent descriptio ns 1 Power cord connector 8 Audio line-out con nector (green) 2 PS/2 mouse connector (green) 9 Microphone connector (pink) 3 USB 2.0 ports (4, black) 10 USB 3.0 ports ( 2, blue) 4 RJ-45 network connectors (orange) Bottom connector is AMT enabled 11 IEEE-[...]

HP Z820 Workstation components HP Z820 Workstation front panel Figure 2-9 Front panel components Table 2-9 Compo nent descriptio ns 1 Optical drive 5 USB 3.0 ports (2, blue) 2 Power button 6 Headphone connector 3 Hard drive activity li ght 7 Microphone connector 4 USB 2.0 port (1, bla ck) 8 IEEE–1394a FireWire connector 16 Chapter 2 Workstation f[...]

HP Z820 Workstation rear panel Figure 2-10 Rear panel components Table 2-10 Compon ent descriptions 1 Power cord connector 9 USB 3.0 ports (2, blue) 2 PS/2 mouse connector (green) 10 USB 2.0 por ts (4, black) 3 Audio line-in connector (blue) 11 Audio line-out connector (green) 4 RJ-45 network connectors (2, oran ge) Top connector is AMT en abled 12[...]

Product specifications Workstation wei ghts and dimensions Characteristic HP Z220 SFF HP Z220 CMT HP Z420 HP Z620 HP Z820 Weight Standard configuration 7.5 k g (16.53 lb.) 11.6 kg (25.57 lb) 13.2 kg (29.10 lb) 17.9 kg (39.46 lb) 26.6 kg (58.64 lb) Minimum configuration 6.6 k g (14.55 lb) 10.6 kg (23.37 lb) 12.5 kg (27.56 lb) 15.5 kg (34.17 lb) 24.0[...]

Environmental specifications Table 2-11 HP Workstation en vironmental specificatio ns Characteristic HP Z220 SFF, Z220 CMT, Z420, Z620 , and Z820 Works tations Temperature Operating : 5°C to 35°C (40°F to 95°F) Non-operating : -40° C to 60°C (-40°F to 140°F ) NOTE: Derate by 1°C (1.8°F) for every 305 m (1,000 ft) altitude over 1,524 m (5,[...]

3 Setting up the workstation This chapter describes how to se t up your workstation. Topics Ensuring proper ventilation on page 20 Setup procedures on page 22 Adding monitors on page 23 Converting to desktop configuration (Z220 CMT and Z420) on page 29 Ensuring proper ventilation Proper ventilation for the syst em is impor ta nt for workstation ope[...]

NOTE: The ambient upper limit o f 35°C (9 5°F) only good up to 15 24 m ( 5000 ft) elevatio n. There is a 1°C (33 .8°F) per 304.8 m (1 000 ft) der ating above 15 24 m (500 0 ft). So, at 3,048 m (10,000 ft), the uppe r ambient air tempe rature l imit is 30°C (8 6°F). ● For cabinet installation, ensur e ad equate cabinet ventilation a nd ensur[...]

Setup procedures WARNING! To reduc e the risk of elect ric s hock or damage to your equipme n t, observe these practices: • Plug the power cord into an AC ou tlet that is easily ac cessib le. • Disconnect power from the com puter by unplu gging the power co rd from the AC outlet (not by unplugging the po wer cord from the computer). • Plug th[...]

Adding monitors Planning for additional monitors All graphics cards provided with HP Z series Workstations suppo rt two simultaneous d isplay monitors (see Connecting and confi guring monitors on pag e 26 ). Cards that support more than two monitors are available. The process for ad ding monitors depen ds on your graphics card (s) and the type and [...]

NOTE: Mon itors with resoluti ons above 1920 x 1200 pixe ls at 60 Hz req uire a gr aphics card with either Dual Link DVI ( DL-DVI) or Displa yPort outpu t. To get native resolution with DVI, you must use a DL-DVI cable, not s tandard DVI-I or DVI-D c ables. HP computers do not support all graphics cards. Ma ke sure a new graphics card is supported [...]

Finding supported graphics cards To find information about graphi cs cards supported for your wor kstation: 1. Go to http://www.hp.com/go/q uickspecs . 2. In the left navigatio n bar under Qu ickSpecs , click on your country, then select Workstat ions . 3. Choose you r model to view the specifications. 4. Click on the link for Technical Specificati[...]

● Graphics card with DisplayPort output — If t he graphics card has four Disp layPort out puts, you can connect a monitor to each connector. Use the prop er adapter s if required. ● Graphics card with DVI output — If you have a PCIe graphics card with two DVI outputs, you can connect a monitor to each connector. Use the prop er adapter s if[...]

2. Connect t he other ends of the gr aph ics cables to the monitors. Figure 3-5 Connecting cables to the monitors 3. Connect one end of the monitor p ower cord to the monitor and the other end to a g rounded power outlet. 4. Configure th e monitor . For details, refer to Microsoft Help or to http://www.m icrosoft.com , or to your Linux H elp or web[...]

Using a third-party graphics configuration utility Third-party gr aphics cards may include a monitor configuration utility. Upon installa tion, this utility is integrated into Windows. You can select the utility and use it to configure multiple monitors with your workstation. Refer to y our graph ics card do cumentation fo r details. NOTE: Some thi[...]

Converting to desktop configuration (Z220 CMT and Z420) This workstation can b e operated in mini-tower or deskto p confi gura tion. Follow these ste ps to convert to desktop configurati on: NOTE: See a video of this task at http://www.hp.com/ go/sml . 1. Prepare the workstation for component install ation. 2. Remove the front bezel from the workst[...]

6. On the b ack of th e front bez el, sque eze the HP logo moun ting ta bs (1) and press the logo outward (2). Figure 3-8 Rotating the HP logo Rotate the HP l ogo 90 degrees c ounterclockwise, then release th e logo and press it back into place. 7. Remove the EMI filler panels and optical dis k drive from the ch assis. 8. Rotate t he EMI filler pan[...]

Installing optional components Depending on the workstation model, additiona l components (such as memory, hard drives, optical drives, PCIe cards, or second p rocessor) can be installed on yo ur workstation. ● To view component installatio n videos, go to http://www.hp.com/ go/sml . ● For installatio n guidelines and techn ical informat ion, r[...]

4 Setting up, backing up, restoring, and recovering Windows 7 This chapter provide s setup and update information for the Wind ows 7 operating syst em. It includes these topics: ● Setting up the Window s 7 ope rating system ● Backing up , resto ring, and re coverin g Windows 7 CAUTION: Do not add option al hardw are or thir d-party device s to [...]

Transferring files and settings The Windows operating system off ers data migration tools that h elp you select and transfer files and data from one Window s-bas ed workstation to another. For informat ion about these tools, go to http://www.microsof t.com . Backing up, restoring, an d recovering Windows 7 Your worksta tion includes tools provided [...]

NOTE: For detailed instruct ions on various backup and restore option s , perfor m a searc h for thes e topics in Help and Supp ort. To a ccess Help a nd Support : select Start and the n select Help and Support . You can back up your informatio n to an optional external hard d rive, a ne twork drive, or discs. Note the following when ba cking u p y[...]

System Recovery CAUTION: This procedure will delete all us er information. To prevent los s of information, be sure to back up all user information so you can restore it after recove ry. Always use th e System R estore proced ure before you use the Syst em Recovery program. See System Restore on page 34 . System Recovery completely erase s and refo[...]

Using HP Recovery Disc operating system discs CAUTION: Using a Windows 7 operating system DVD completely erases h ard d rive c ontents and reformats the hard drive. All f iles that you have created a nd a ny software th at you have installe d on the workstation are permanently remo ved. When re form atting is c omplete, the rec overy process helps [...]

5 Setting up and restoring Windows 8 This chapter provide s setup and update information for the Wind ows 8 operating syst em. It includes these topics: Topics Additional information on page 37 Backup and recovery in Windows 8 on page 38 NOTE: After you se t up the operating sys tem, you should make sure tha t the latest BIOS, drivers, and software[...]

Downloading Windows 8 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the late st updat es during the initia l insta llation and periodically throughout the life of the computer. Run Windows Update a s soon as po ssible after you set up your co mputer. 1. Point t[...]

1. From the St art sc reen, typ e backup , click Settings , and then select from the list of displayed options. 2. Follow the on-screen instructions to set up yo ur backu p, create a system image, or create system repair media. Performing a system recovery In case of system failure or instability, the computer provides the followin g tools t o reco[...]

Using F11 recovery tools CAUTION: Using F11 completely erases har d drive contents and refo rmats the hard d rive. All files that you have created and any softwa re that you have install ed on the computer are perman ently removed . The F11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the fac tory[...]

Using HP Windows 8 restore media (purchased separately) To order HP Windows 8 restore media, go to http://www.hp.com/ support , select your country or region, and follow th e on-screen instructions. Yo u can also ord er the media b y calling su pport. CAUTION: Using HP Windo ws 8 rest ore media comp letely eras es hard drive c ontents and reformats[...]

6 Setting up and restoring Linux HP offers a variety of Linux solu tions for HP workstation custo mers: ● HP certifie s and supp orts Red Hat Ent erprise Linux (RHEL) on HP workstations. ● HP certifies and supports SUSE® L inux Enterprise Desktop (SLED) on HP worksta tions. ● HP offer s a SLED 11 prelo ad on some Z series Workstations. This [...]

HP Installer Kit for Linux (HPIKL) The HP Installer Kit f or Linu x helps users install certified ve rsions of RHEL or SLED on HP workstations. It is available as an operating system option on all HP workstations. The kit: ● Contains tested drivers that a ugment and /or repla ce those found in RHEL or SLED to enable proper use and beha vior on HP[...]

HPIKL driver disc Recent versions of Red Hat Linux typically require onl y driver updates with minor f ixes to support HP workstations. These releases can usually be supporte d with the HPIKL dr iver disc, which can be used as a post-installati on utility for the st andard Red Hat Linux i nstal l. After you complete the standard Red Hat install and[...]

Setting up SUSE Linux Enterprise Desktop (SLED) HP offers a 64-bit SLED 11 preloa d on some Z seri es Workstation s and supports 64-bit SLED 11 on other w orkstations. Various ver sions of S LED are cer tified and s upported by SUSE on HP workstations. For more information, ref er to th e SUSE ce rtification bulle tin search pa ge at http://develop[...]

Restoring SLED (preloaded systems only) The SLED re store media is requir ed to restore th e Linux operati ng system. To create restore media: 1. Click the SUSE ISO icon on the desk top to go to the /iso folder. This folder contains all i so images used to preload your workstation. 2. Follow the instructions i n the r eadme file in this fol der to [...]

7 Updating the workstation HP is consta ntly worki ng on impr oving yo ur total workstation ex p erience. To ensure that the workstation leverages the lat es t enhancements, HP recommend s th at you install the latest BIOS, driver, and software updates on a regular basis. Updating the workstation after first boot After suc cessfully booting the wor[...]

Upgrading BIOS To find and download the latest a va ilable BIOS, which includ es the latest enhancements: 1. Go to http://www.hp.com/ go/workstationsupport . 2. Select Download Drivers and Soft ware from the left menu column under Tasks. 3. Follow the instructions to locate the latest BIOS available for the workstation . 4. If the BIOS on the websi[...]

8 Diagnostics and Minor Troubleshooting Calling support At times you might enc ounter an issue that requ ires support. Wh en you call su pport: ● Have the computer re adily accessible. ● Write down the com puter serial numbers, product num bers, model names, and model numb ers and have them in fr ont of you. ● Note any applicable error messag[...]

Locating ID labels To assist in troubleshooting, pr oduct, serial, a nd authenticati on numb ers are available on e ach computer. ● All workstations have a serial nu mber (unique for each workstation) a nd product number. Have these numbers available wh en you contact support. ● The Cert ificate of Authe ntication (COA) is used f or Window s 7-[...]

NOTE: HP Support Assistant is not ava ilable on Linux or Window s 8. Online support Online acce ss and su pport reso urc es includ e web-based troub lesh ooting tools, technica l knowledge databases, driver and patch do wnloads, online communities, a nd product change notifica tion services. The following websites are also a vailable to you: ● ht[...]

Troubleshooting a problem To help you troubleshoot problem s w ith your system, H P provides the Business Support Center (BSC). The B SC is a p ortal to an extensive selection of online tools. To access BSC and trouble shoot a problem wi th the wo rkstation, comp lete the following: 1. Visit http://www.hp.com/ go/workstationsupport . 2. Under the B[...]

Helpful hints If you encounter a p roblem with t he workstation, monitor, or so ftware, the followin g general suggestions might help you isol ate and focus on the problem bef ore taking fu rther action. At startup ● Verify that the w orkstation and monitor are plugge d into a work in g electrical outlet. ● Remove all optical discs and USB dr i[...]

◦ Plug the monitor into a differ ent video po rt on the comp uter if one is availab le. Alternatively, replace the monitor with a mo nit or that you know is working pro perly. ◦ Verify that the computer and mon itor are plugged in to a working electrical o utlet. ◦ Verify that the monitor is turne d on and the green monitor lig h t is on. ◦[...]

9 Routine Care General cleaning safety precautions ● Never use solvents o r flammable solutions to clean the computer . ● Never immerse any componen t in w ater or cle aning solutio ns; app ly any liquids t o a clea n cloth and then use the cloth on the compo nent. ● Always unplu g the comp uter befor e cleaning the key board, mou se, or air [...]

Cleaning the keyboard CAUTION: Use safety glasse s equipped with s ide shields befo re attempting to clean debris from under the keys. ● If the keyboard has an on/off sw itch, turn it off. ● Follow the safety precautions in the Maintenance and Se rvice Guide for your workstation before cleaning the computer. ● Visible debris undernea th or be[...]

Cleaning the mouse 1. Follow the safety precautions in the Maintenance and Se rvice Guide for your workstation before cleaning the computer. 2. If the mouse has an on/off switch, turn it off. 3. Wipe the body of the mouse with a da mp cloth. 4. If the mouse has a: ● Laser or LED: use a cotton swab dampened with cleanin g solution to gently b rush[...]