IBM 24 manual

IBM Network Printer 24 IBM Network Printer 24PS User's Guide IBM S544-5378-01[...]

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IBM Network Printer 24 IBM Network Printer 24PS User's Guide IBM S544-5378-01[...]

Note! Before using this information and the product it supports, be sure to read the general information under “Notices” on page xv. Second Edition (January, 1997) The following paragraph does not apply to any other country where such provisions are inconsistent with local law. INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATI[...]

Contents Statement of Limited Warranty ........................... x i Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv Energy Star . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi Communic[...]

Using Network Printer Resource Utility ..................... 2 5 Obtaining Network Printer Resource Utility ................... 2 5 Using Print Services Facility Software with IPDS ................. 2 5 Obtaining Adobe Acrobat Portable Data Files ................... 2 6 Chapter 2. Using the Operator Panel ...................... 2 7 Understanding th[...]

Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Loading Letterhead and Prepunched Paper .................. 8 8 Loading Paper into Trays 1 and 2 ........................ 8 8 Loading Paper into 2000-Sheet Input Drawer - Tray 3 ............. 9 2 Loading Paper into Auxiliary Tray ........................ 9 6 Loadi[...]

Installing a Network Interface Card ....................... 166 Installing the Envelope Feeder ........................... 168 Installing the Duplex Unit Option .......................... 171 Installing the 2000-Sheet Input Drawer (Tray 3) Option .............. 174 Installing the 2000-Sheet Finisher Option ..................... 180 Unpacking the 20[...]

The Print Is Damaged ............................... 240 The Printed Image Is Blurred ............................ 240 Appendix D. Installing the Usage Kit ...................... 241 Preparing to Install the Usage Kit ......................... 241 Changing the Auxiliary Feed Pick-up Roller and Separation Pad ......... 242 Changing the Fuser Assembl[...]

viii User's Guide[...]

Figures 1. Printer with Optional Printer Stand ....................... 3 2. Printer with Optional 2000-Sheet Input Drawer ................ 4 3. Printer with Optional 2000-Sheet Finisher ................... 5 4. Printer Parts and Locations—Front and Right View .............. 7 5. Key Printer Parts and Locations—Rear and Left View ............ 9 [...]

x User's Guide[...]

Statement of Limited Warranty The warranties provided by IBM* in this Statement of Limited Warranty apply only to Machines you originally purchase for your use, and not for resale, from IBM or an IBM authorized re-seller. The term “Machine” means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination o[...]

If you transfer a Machine to another user, warranty service is available to that user for the remainder of the warranty period. You should give your proof of purchase and this Statement to that user. Warranty Service To obtain warranty service for the Machine, you should contact your re-seller or call IBM. In the United States or Canada, call your [...]

LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD. In Canada, warranties include both warranties and conditions. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Limitation of Warranty Circumstances may arise where, because of a default o[...]

xiv User's Guide[...]

Notices References in this publication to IBM products, programs or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM licensed product, program, or service is not intended to state or imply that only IBM's product, program, or service may be used. Any functionally equ[...]

Windows Microsoft Corp. Energy Star The Environmental Protection Agency (EPA) ENERGY STAR Computers program is a partnership effort with manufacturers of data processing equipment to promote the introduction of energy-efficient personal computers, monitors, printers, fax machines, and copiers to help reduce air pollution and global warming caused b[...]

this device must accept any interference received, including interference that may cause undesired operation. Canadian Department of Communications compliance statement: This equipment does not exceed Class A limits per radio noise emissions for digital apparatus, set out in the Radio Interference Regulation of the Canadian Department of Communicat[...]

 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  Consult an IBM authorized dealer or service representative for help. Properly shielded and grounded cables and connectors (Institute of Electrical and Electronic Engineers (IEEE) 1284-1994 compliant) must be used in order to meet FCC em[...]

The United Kingdom Telecommunications Act 1984: This apparatus is approved under the approval No. NS/G/1234/J/100003 for the indirect connections to the public telecommunications systems in the United Kingdom. Japanese VCCI Class 2 ITE Statement: Safety Notices There are three levels of safety notices: DANGER calls attention to a situation that is [...]

Safety Precautions Electrical Safety This printer is inspected and listed by recognized national testing laboratories, such as Underwriters Laboratories, Inc. (UL) in the U.S.A. and Canadian Standards Association (CSA) in Canada. Listing of a product by a national testing laboratory indicates that the product is designed and manufactured in accorda[...]

About This Book This book is designed to help you use the Network Printer 24 and 24PS. It describes how to:  Use the operator panel to navigate menus and control the printer  Load and select paper and other print materials  Clear paper jams  Change printer supplies  Install printer options  Troubleshoot printer problems  Unders[...]

Related Publications The following books contain information that relates to the printer:  IBM Network Printer 24 and 24PS: Quick Setup , G544-5375, describes how to set up the printer.  IBM Network Printer 24 and 24PS: Safety Instructions , G544-5376, contains safety notices in several languages.  IBM Network Printer 24 and 24PS: Service [...]

Chapter 1. About Your Printer This chapter provides a description of the printer features, optional features you can order, supplies you can order, and how to obtain printer drivers and printer software. Quick Reference Below is a quick reference to common tasks: Task Where Configuring printer network addresses Go to Chapter 9, “Setting Printer N[...]

Describing Printer Features and Options This network printer offers a maximum of 24 pages per minute throughput for high volume printing environments. The printer provides up to 3100 sheets of input capacity and supports various sizes from B5 all the way up to ledger and A3 plus duplex and finishing options. Simultaneous network and host connection[...]

F ace Down T ra y F ace Up T ray Tr a y 1 Tr a y 2 Printer Stand c9pu302 A uxiliar y T ray Operator P anel Figure 1. Printer with Optional Printer Stand Chapter 1. About Your Printer 3[...]

F ace Down T ra y F ace Up T ray Tr a y 1 Tr a y 2 2000 Sheet Input Drawer (T ray 3) c9pu012 A uxiliar y T ray Operator P anel Figure 2. Printer with Optional 2000-Sheet Input Drawer 4 User's Guide[...]

c9pu138 Upper paper access cov er Lower paper access cov er Stapler Upper bin Middle bin Lower bin Figure 3. Printer with Optional 2000-Sheet Finisher Chapter 1. About Your Printer 5[...]

Describing Standard Features Standard features of the printer include:  Heavy duty printing with a maximum print speed up to 24 pages per minute and a maximum monthly usage of 100,000 single-sided pages.  High performance 66 Mhz processor.  Resolution of 600 dots per inch (dpi).  PCL5e support including 35 PCL Outline Fonts (Intellifont[...]

Identifying Printer Parts and Locations The following illustrations and text describe key printer parts you use when performing tasks such as adding paper, removing paper jams, and so on. Printer Parts and Locations—Front and Right View Figure 4. Printer Parts and Locations—Front and Right View Chapter 1. About Your Printer 7[...]

1. Full bin sensor Indicates when the face-down output tray is full. 2. Face-down output tray Holds approximately 500 sheets of paper delivered face down and collated. 3. Paper stopper Aligns paper delivered into the face down tray. 4. Top cover Open the top cover to access the toner cartridge, clear paper jams, and perform maintenance. 5. Auxiliar[...]

Printer Parts and Locations—Rear and Left View Figure 5. Key Printer Parts and Locations—Rear and Left View Chapter 1. About Your Printer 9[...]

1. Left cover Open to access or install the optional duplex unit and also remove paper jams. 2. Face-up output tray Holds approximately 100 sheets of paper delivered face up and uncollated. 3. Left ventilation openings Enables airflow. Keep these ventilation openings free of obstruction and debris. 4. Power receptacle Used to attach printer power c[...]

Printer Parts and Locations—Optional 2000-Sheet Finisher Figure 6. Key Printer Parts and Locations-Optional 2000-Sheet Finisher Chapter 1. About Your Printer 11[...]

1. Upper paper access cover (top cover) Open to remove paper jams. 2. Lower paper access cover (input cover) Open to remove paper jams. 3. Stapler cover Open to access stapler for loading staples or removing jammed staples. 4. Lower output bin Used to stack paper. 5. Middle output bin Used to stack paper. 6. Upper output bin Used to stack paper. 12[...]

Optional Features Optional features that you can order (or may have been ordered and installed on your printer at the time of purchase) include: Duplex Unit Enables printing on both sides of paper. This is often called two-sided printing or duplex printing. If you order this feature, you may want to consider ordering additional memory as the printe[...]

2000-Sheet Finisher Supports stacking and stapling of print jobs. The 2000-sheet finisher attaches to the side of the printer and sits upon rollers. The 2000-sheet finisher is attached to the printer in place of the face-up tray and requires that the 2000-sheet input drawer be installed. This feature has three paper bins that store printed jobs. Ta[...]

US 6 Foot Chicago Line Cord Meets City of Chicago, Illinois specifications. Printer Stand Enables you to place the printer on top for easy access. The printer stand is mounted on four wheels and provides a sturdy stand. The printer stand has doors that open for paper and supplies storage. If you order the 2000-sheet input drawer (Tray 3), you do no[...]

Hard Drive Supports processing of print jobs and storage of fonts. Fonts can be stored on the hard drive which enables the printer to print fonts that are not resident on the printer. The hard drive is a 2.5 inch drive with 810 MB of storage. You can install only one hard drive on the printer controller. For a detailed discussion on memory manageme[...]

Ordering Optional Features To order optional features, contact your IBM Authorized Dealer or IBM Sales Representative. Table 3 (Page 1 of 2). Optional Feature Descriptions and Order Numbers Feature Description Feature Number Part Number Duplex Unit Enables printing on both sides of paper, which is called duplex. This feature requires at least 8 MB [...]

Table 3 (Page 2 of 2). Optional Feature Descriptions and Order Numbers Feature Description Feature Number Part Number 4MB Flash SIMM Supports processing of print jobs. 4032 63H2444 Hard Drive 810 MB Supports processing of print jobs. 4320 63H2490 Printer Stand Enables printer to be placed on top and provides for paper storage. Do not order if you i[...]

Ordering Supplies To order supplies, contact your IBM Authorized Dealer or IBM Printing Systems Company Supplies. In the United States or Canada, you can contact IBM Printing Systems Company Supplies by calling toll-free 1-888-IBM-PRINT (1-888-426-7746). In other countries, contact your point of purchase for information about where to order supplie[...]

Describing Resident Fonts Resident fonts, also called internal fonts, are fonts that are stored on the printer. By storing these fonts on the printer, the fonts do not need to be downloaded from the operating system which helps improve print time. There are two types of fonts available: PCL and Adobe PostScript. The PCL fonts are standard, while th[...]

– LinePrinter 16.7 pitch, 8.5 point (landscape) PostScript Fonts The optional Adobe PostScript feature or the IBM Network Printer 24PS provides 65 PostScript Adobe Type 1 resident fonts. If you are not familiar with these fonts, you can print a listing of these fonts directly from the printer. See “Printing a List of PostScript Fonts” on page[...]

Using Printer Drivers Printer drivers are shipped with this printer to enable users to select many printer functions without needing to make changes at the printer operator panel. Selections made by users from the printer drivers always override selections made at the operator panel. Network Administrator Tip Make sure you are familiar with the pri[...]

Obtaining Printer Drivers Some printer drivers may be made available through the World Wide Web as described below. These printer drivers may not have been available at the time this printer was shipped or may have been updated since the printer was shipped. To obtain printer drivers, follow these steps: 1. Access the IBM Home Page at http://www.ib[...]

Using Network Printer Manager Utility Network Printer Manager (NPM) Utility is an easy to use graphical interface in US English for network administrators that can alert you to events, such as a paper jam, out of toner condition, and other information such as number of pages printed. The initial versions of NPM that are available support these oper[...]

3. At the IBM Printing Systems Company Home Page, select Printer Drivers/Product Updates. 4. Use the menu selections to find freeware, printer drivers, software fixes, or documentation that you want to obtain. Using Network Printer Resource Utility Network Printer Resource Utility (NPRU) is a utility that enables administrators to download fonts an[...]

 PSF/400 V3.1, V3.2, and V3.6 – OS/400 AFP=Yes, V2.2, V2.3, and V3.0.5  PSF for AIX V2.1  PSF/2 V2.0 For detailed information, review the appropriate PSF documentation or access information at http://www.can.ibm.com/ibmprinters . Obtaining Adobe Acrobat Portable Data Files This manual is available in Adobe Acrobat Portable Data File (PDF[...]

Chapter 2. Using the Operator Panel This chapter describes how to use the Network Printer 24 and 24PS operator panel. The operator panel location is shown below: The operator panel consists of a message display area, status indicator lights, and operator keys. Figure 7. IBM Network Printer 24 Operator Panel  Copyright IBM Corp. 1997 27[...]

P ower Online Menu Continue P age Eject Cancel Pr int Enter Attention Item V alue Shift Network Prin ter c9pu208 24PS Figure 8. IBM Network Printer 24PS Operator Panel  For information about indicator lights, see “Understanding the Operator Panel Indicator Lights” on page 29.  For information about the most common messages you will see in[...]

Understanding the Operator Panel Indicator Lights The indicator lights, which can be on, off, or blinking, are shown in Figure 9. Figure 9. Operator Panel Indicator Lights Indicator Condition Power On —the printer is on. Off —printer is turned off or unplugged from the power outlet. Online On —the printer is online and idle. (Printer must be [...]

Using the Operator Panel Keys The operator panel keys enable you to configure and operate the printer. They are located at the bottom of the operator panel. Use the Online key to take the printer offline or to put it back online. Note: The printer must be offline before you can change menu settings. Use the Continue key to continue printing when th[...]

Navigating Menus — Two Examples There are two types of menus: action menus and configuration menus. Action Menus Action menus contain a list of items you can select to perform specific actions, such as printing a list of active fonts or printing a printer configuration page. There are two action menus: the Test Menu and the Machine Info Menu. To [...]

Example 1 — Printing the Printer Configuration Page 1. Before printing a configuration page, make sure all print jobs are finished. If you need to immediately print a configuration page, then cancel the job that is currently printing. See “Canceling a Print Job” on page 38. 2. Make sure the printer is offline. If the printer is online, press [...]

5. Press the Enter key to print the configuration page. (If you do not have letter or A4 paper loaded, the message Load Letter may be displayed; press the Continue key to print the configuration page.) Printing the configuration page takes a moment or two. Important The following figure shows a sample printer configuration page. Your actual configu[...]

Reading the Printer Configuration Page The printer configuration page, as shown in Figure 10 on page 35, lists the following information: 1. Menus —All of the menu settings currently active for your printer. Note that the list of menus you see is determined by the options you have installed; for example, you see the Ethernet Menu only when you ha[...]

IBM Network Printer 24 Configuration Page c9pu241 P AGE COUNT = 3330 TONER CTR = 1741 FUSER CTR =1741 CODE LEVELS CTL 1.04 PCL 1.3.1 PS 1.06 EN 5.16 PRINTER DET AILS P AGE COUNT = 3330 TONER CTR = 1741 FUSER CTR =1741 CODE LEVELS CTL 1.04 PCL 1.3.1 PS 1.06 EN 5.16 1 E F G H TEST MENU MEMCONFIG MENU MACHINE INFO LANGUAGE MENU INST ALLED OPTIONS AUT [...]

Example 2 — Reducing Toner Usage The following example shows how to use less toner if you print jobs that do not require high-quality resolution. 1. Make sure the printer is offline. If the printer is online, press the Online key to take it offline. 2. Press the Menu key until you see CONFIG MENU. 3. Press the Item key until you see QUALITY=REFIN[...]

4. Press the Value key until you see QUALITY=ECONO. 5. Press the Enter key. An asterisk appears next to ECONO, indicating that it is now the active value. 6. To restore the printer to READY status, press the Online key. Chapter 2. Using the Operator Panel 37[...]

Performing Other Common Operator Panel Tasks Below are some common tasks performed at the operator panel. Most other tasks performed at the operator panel are similar to these tasks. Once you become familiar with any of these tasks, you should be able to complete other tasks at the operator panel. Canceling a Print Job Situation : You want to cance[...]

Printing a Stored Page (PCL5e Jobs Only) Situation : The Page Eject indicator is lit, indicating that the printer has stored data that needs to be printed, but has not received a command to print the page. Action : 1. Press the Online key to take the printer offline. 2. Press the Page Eject key. The page prints. 3. To restore the printer to READY s[...]

3. Press the Item key until you see PRINT IPDS FONTS. (This item appears only if you have the optional IPDS SIMM installed on your printer.) 4. Press the Enter key to print the PostScript fonts list. 5. After the page prints, press the Online key to restore the printer to READY status. Adjusting Print Density (Printing Darker or Lighter) Situation [...]

Changing the Language Shown on the Display Panel Situation : You want to display operator panel messages and menus in a language other than English. Action : 1. Press the Online key until you see OFFLINE in the display. 2. Press the Shift and Menu keys simultaneously. you see LANGUAGE MENU. 3. Press the Item key. LANG=ENGLISH* appears as the first [...]

Understanding Common Messages The message display area is located at the top of the operator panel. The following table describes the most common display messages. For a list of all messages, see Appendix B, “Understanding Printer Messages” on page 215. Message Description/Response READY The printer is ready to receive a print job. Response: No[...]

Chapter 3. Navigating Through the Operator Panel Menus This chapter describes how to navigate through the printer menus. The following table describes the basic function of each menu and lists the page where you can find more information. Notes: 1. Note that several of the menus and menu items listed in this book appear on your operator panel only [...]

Use this menu To do this See page COAX DSC/DSE MENU Define how the printer handles DSC/DSE jobs sent through the coax attachment. 73 IPDS MENU Define how the printer handles IPDS jobs. 75 MACHINE INFO MENU Displays page counts, the error log, and the toner and fuser usage counters. 80 LANGUAGE MENU Define the language the printer uses to display op[...]

c9pu196 P ower Online Menu Continue P age Eject Cancel Print Enter Attention Item V alue Shift Network Prin ter 24 Figure 11. Operator Panel Menu Map Chapter 3. Navigating Through the Operator Panel Menus 45[...]

Test Menu Use the Test Menu to display basic information about the printer and to perform basic troubleshooting tasks. Notes: 1. To perform the action associated with the menu item you select, press the Enter key. 2. The actual menu items you see depend on what options you have installed. To find out what options you have installed, print a Printer[...]

TEST MENU ITEM Description FACTORY DEFAULT Resets settings to the factory defaults. Note that some values, do not get reset. These values include LANGUAGE, AUXSIZE, PCL SAVE, PS SAVE, BI-DI, IP ADDRESS, SUBNET MASK, GATEWAY ADDRESS, and MAC ADDRESS. Note: To reset all values, do one of the following:  For A4 paper: power the printer off and then[...]

Paper Menu Use the Paper Menu to select input trays, output bins, paper sizes, and duplex printing options. The following table describes the settings you can change from the Paper Menu. An asterisk (*) next to a value means it is the factory default. Notes: 1. To select a new value, press the Enter key when the value is displayed in the message di[...]

PAPER MENU ITEM VALUE Description OUTPUT MAIN* FACE UP UP FACE-DOWN MID FACE-DOWN LOW FACE-DOWN UP FACE-UP MID FACE-UP LOW FACE-UP CONTINUOUS Specifies the default output bin or tray.  MAIN is the face-down output tray. This tray can hold up to 500 sheets.  FACE-UP is the face-up output tray. This tray can hold up to 100 sheets. If the 2000-s[...]

PAPER MENU ITEM VALUE Description MANUAL OFF* ON Specifies whether or not paper is to be fed manually from the auxiliary tray:  OFF—paper feeding is automatic, not manual.  ON—paper feeding is manual, one sheet at a time. Messages on the operator panel prompt you for each sheet. Notes: 1. When MANUAL is set to ON, you can only print from [...]

PAPER MENU ITEM VALUE Description BINDING LONG* SHORT Specifies how to print pages in duplex mode. BINDING is only displayed if DUPLEX is set to ON.  LONG—prints as if the paper is to be bound along the long edge of the paper. (On the left for portrait documents, along the top for landscape documents.) Most documents are printed using LONG. ?[...]

“Using the Operator Panel Keys” on page 30 and “Navigating Menus — Two Examples” on page 31 before continuing. CONFIG MENU ITEM VALUE Description JAMRECOVERY OFF* ON Sets the JAMRECOVERY function on or off.  OFF—the printer does not keep an image of the printed page. Jammed pages are not reprinted.  ON—the printer keeps the imag[...]

Network Administrator Tip When selecting the Density and Quality settings, keep in mind that these settings affect toner usage. For example, if you select Density value of 12 and Quality value of Refine, you will use more toner per print job than a Density value of 6 and Quality value of Econo. For optimum toner usage, try setting Density to 3 and [...]

Memory Configuration (Memconfig) Menu Use the Memory Configuration Menu to define whether or not the printer saves data stream information when it switches ports. The following table describes the settings you can change from the Memory Configuration Menu. An asterisk (*) next to a value means it is the factory default. Notes: 1. To select a new va[...]

Parallel Menu Use the Parallel Menu to define how the printer handles communications over the parallel cable attachment. The following table describes the settings you can change from the Parallel Menu. An asterisk (*) next to a value means it is the factory default. Notes: 1. To select a new value, press the Enter key when the value is displayed i[...]

PCL Menu Use the PCL Menu to define the way the printer handles PCL5e jobs. The following table describes the settings you can change from the PCL Menu. An asterisk (*) next to a value means it is the factory default. Notes: 1. To select a new value, press the Enter key when the value is displayed in the message display area. An asterisk (*) appear[...]

PCL MENU ITEM VALUE Description PAGESIZE LETTER* LEGAL A3 A4 A5 B4 11 X 17 EXEC COM10 MONARCH C5 DL B5-JIS B5-ISO FOLIO STAMNT JPOSTD Specifies the default page size for PCL5e jobs. ORIENTATION P* L Specifies the default page orientation.  P—portrait (taller than wide)  L—landscape (wider than tall) FORM nnn LINES Specifies the number of [...]

PCL MENU ITEM VALUE Description SYMSET ROMAN-8* ISO L1 ISO L2 ISO L5 PC-8 PC-8D/N PC-850 PC-852 PC8-TK WIN L1 WIN L2 WIN L5 DESKTOP PS TEXT VN INTL VN US MS PUBL MATH-8 PS MATH VN MATH PI FONT LEGAL ISO 4 ISO 6 ISO 11 ISO 15 ISO 17 ISO 21 ISO 60 ISO 69 WIN 3.0 Specifies the symbol set to use. 58 User's Guide[...]

PS Menu Use the PS Menu to define the way the printer handles PostScript jobs. The following table describes the settings you can change from the PS Menu. An asterisk (*) next to a value means it is the factory default. This menu appears only if you have the PostScript SIMM installed. Notes: 1. To select a new value, press the Enter key when the va[...]

Token Ring Menu Network Administrator's Tip For information about configuring the token-ring attachment, please see IBM Network Printers: Ethernet and Token Ring Configuration Guide , which comes with the Token-Ring Network Interface Card. Chapter 9, “Setting Printer Network Addresses” on page 201 describes how to define the IP address, de[...]

TOKEN RING MENU ITEM VALUE Description SUBNET MASK nnn.nnn.nnn.nnn Specifies the printer's subnet mask. Consult with your network or LAN administrator before changing this value. See Chapter 9, “Setting Printer Network Addresses” on page 201 for more information. GATEWAY ADDRESS nnn.nnn.nnn.nnn Specifies the IP address of the default gatew[...]

Ethernet Menu Network Administrator's Tip For information about configuring the Etherent attachment, please see IBM Network Printers: Ethernet and Token Ring Configuration Guide , which comes with the Ethernet Network Interface Card. Chapter 9, “Setting Printer Network Addresses” on page 201 describes how to define the IP address, default [...]

ETHERNET MENU ITEM VALUE Description SUBNET MASK nnn.nnn.nnn.nnn Specifies the printer's subnet mask. Consult with your network or LAN administrator before changing this value. See Chapter 9, “Setting Printer Network Addresses” on page 201 for information on setting the address. GATEWAY ADDRESS nnn.nnn.nnn.nnn Specifies the IP address of t[...]

Coax SCS Menu Use the Coax SCS Menu to define how the printer handles SCS communications over the coax attachment. The following table describes the settings you can change from the Coax SCS Menu. An asterisk (*) next to a value means it is the factory default. This menu appears only if you have the coax attachment installed. Notes: 1. To select a [...]

COAX SCS MENU ITEM VALUE Description APO ENABLE* DISABLE Enables or disables automatic print orientation.  ENABLE—if the requested dimensions of the job fit on the paper, the page is printed either in portrait or landscape, whichever better fits the dimensions. If the requested dimensions do not fit on the paper, the default orientation for th[...]

COAX SCS MENU ITEM VALUE Description CODE PAGE nnn Specifies the code page to use. Code page 037 is the default. 037 US, Canada, Netherlands, Portugal 273 Austrian/German 275 Brazil 277 Danish/Norwegian 278 Finnish/Swedish 280 Italian 281 Japanese 284 Spanish 285 UK English 286 Austrian/German (alternate) 287 Danish/Norwegian (alternate) 288 Finnis[...]

Twinax SCS Menu Use the Twinax SCS Menu to define how the printer handles SCS data over the twinax attachment. The following table describes the settings you can change from the Twinax SCS Menu. An asterisk (*) next to a value means it is the factory default. This menu appears only if you have the twinax attachment installed. Notes: 1. To select a [...]

TWINAX SCS MENU ITEM VALUE Description CODE PAGE nnn Specifies the default code page to use. The default value is code page 037. 037 U.S.A. and Canada 273 Austrian/German 274 Belgium 275 Brazil 277 Danish/Norwegian 278 Finnish/Swedish 280 Italy 281 Japanese (Latin) 282 Portugal 284 Spanish (Latin America) 285 United Kingdom 297 France 500 Multinati[...]

Coax Setup Menu Use the Coax Setup Menu to configure the coax attachment. The following table describes the settings you can change from the Coax Setup Menu. An asterisk (*) next to a value means it is the factory default. This menu appears only if you have the coax attachment installed. Notes: 1. To select a new value, press the Enter key when the[...]

COAX SETUP MENU ITEM VALUE Description EARLY COMPL ON* OFF Turns early print completion on or off for non-IPDS data sent over the coax attachment. To turn early print completion on or off for IPDS data, use the EARLY COMPL item on the IPDS Menu.  ON—sends an “order complete” as soon as data is received.  OFF—waits until the print job [...]

Twinax Setup Menu Use the Twinax Setup Menu to configure the twinax attachment. The following table describes the settings you can change from the Twinax Setup Menu. This menu appears only if you have the twinax attachment installed. An asterisk (*) next to a value means it is the factory default. Notes: 1. To select a new value, press the Enter ke[...]

TWINAX SETUP MENU ITEM VALUE Description IPDS ADDR OFF* n The twinax hardware address of the IPDS port. n can be from 0 to 6. Notes: 1. SCS ADDR and IPDS ADDR cannot be set to the same value. 2. If you change SCS ADDR or IPDS ADDR, you must power off the printer, wait ten seconds, and then power on the printer for the new value to take effect. 3. W[...]

Coax DSC/DSE Menu Use the Coax DSC/DSE Menu to define how the printer handles DSC/DSE communications over the coax attachment. The following table describes the settings you can change from the Coax DSC/DSE Menu. The options you specify apply only to DSC/DSE mode. An asterisk (*) next to a value means it is the factory default. This menu appears on[...]

COAX DSC/DSE MENU ITEM VALUE Description NL AT MPP+1 ON* OFF Forces a new line at MPP+1.  ON—an additional new line occurs at MPP+1, followed by the carriage return. The next print position is at the first print position of the new line (current line + 2, column 1).  OFF—no additional new line when the new line occurs at MPP+1. The next p[...]

IPDS Menu The following table describes the settings you can change from the IPDS Menu. An asterisk (*) next to a value means it is the factory default. This menu appears only if you have the IPDS SIMM installed. Notes: 1. To select a new value, press the Enter key when the value is displayed in the message display area. An asterisk (*) appears nex[...]

IPDS MENU ITEM VALUE Description DEF CD PAG nnnn Specifies the default code page. The default value is code page 037. 037 US, Canada, Netherlands, Portugal 038 US English ASCII 260 Canadian French 273 Austrian/German 274 Belgium 276 Canadian French 277 Danish/Norwegian 278 Finnish/Swedish 280 Italian 281 Japanese 284 Spanish 285 UK English 286 Aust[...]

IPDS MENU ITEM VALUE Description X-OFFSET nnn Sets the print offset in the X (horizontal) direction. nnn can be from -999 to 999. The default setting is 0 pels. Positive values move the starting point for printing to the right of the physical point of origin. Negative values move the starting point for printing to the left. The physical point of or[...]

IPDS MENU ITEM VALUE Description PAGE WHOLE* COMP1 COMP2 PRINT Determines how data is positioned on the page.  WHOLE—IPDS whole page (default). The printer does not move or compress the page. This is the preferred method; all page positioning and formatting is done at the application level on the host. The PRINT, COMP1, and COMP2 options may a[...]

IPDS MENU ITEM VALUE Description EARLY COMPL OFF* ON Turns early print completion on or off for IPDS jobs.  OFF—the printer waits until the job is physically complete to signal the host that the job is complete.  ON—the printer signals the host that the job is complete as soon as the IPDS data is formatted. Setting EARLY COMPL=ON may impr[...]

Machine Information Menu Use the Machine Info Menu to display information about printer supply usage. The following table describes the functions you can perform from the Machine Info Menu. Note: If you are unfamiliar with using the operator panel to work with menus, please read “Using the Operator Panel Keys” on page 30 and “Navigating Menus[...]

Language Menu Use the Language Menu to select the language that the printer uses to display messages and menus on the operator panel. English is the factory default. Notes: 1. To select a language, press the Enter key when the language value is displayed in the message display area. An asterisk (*) appears next to the new value, indicating that it [...]

82 User's Guide[...]

Chapter 4. Loading Paper and Envelopes This chapter describes how to:  Select print media  Load paper into the following: – Paper trays 1 and 2 – 2000-sheet input drawer - paper tray 3 (if installed) – Auxiliary tray – Envelope feeder (if installed)  Use the PAPER MENU to specify default trays, and paper sizes for your printer. Imp[...]

Table 5. Supported Media Types and Sizes Media Type and Size Input Output Tray 1 Tray 2 and Tray 3 Auxiliary Tray Envelope Feeder Main, Face-Up, Finisher Face-Up (no offset or staple) Finisher Face-Down (can offset or staple) Letter 8.5 x 11in simplex or duplex simplex or duplex simplex or duplex no yes yes (with offset or staple) Legal 8.5 x 14in [...]

Selecting Paper from Printer Drivers and Datastreams The printer determines the paper size in each paper tray by using a feature called autosensing. When you submit a print job, the printer driver or datastream, such as PostScript, specifies a paper size. The printer, using autosensing, selects the paper tray with the correct paper size to match th[...]

0.16 in / 4.0 mm 0.18 in / 4.5 mm c9pu292 0.12 in / 3.0 mm 0.12 in / 3.0 mm Important When printing from an application, make sure you do not exceed the margins listed above. For example, you must make sure that you set, from your application, the left margin to be more than 0.16 inches or 4.0 mm from the left side of the paper. 86 User's Guid[...]

Storing Paper Here are some tips for storing paper (includes envelopes, transparencies, and other media):  Store unused paper in its wrapping to protect paper from humidity.  Store paper in a cabinet; avoid storing paper directly on the floor as there is more humidity nearer the floor.  Store paper on a flat surface to avoid curling.  S[...]

Loading Paper This section describes how to load paper and envelopes into:  Paper Trays 1 and 2  2000-sheet paper input drawer - Paper Tray 3 (if installed)  Auxiliary tray  Envelope feeder (if installed) Loading Letterhead and Prepunched Paper Your printer can print on both prepunched and preprinted paper (for example, paper with lette[...]

1. Remove paper tray from the printer by squeezing the handle (1) and pulling tray out (2) until it stops. Do not remove the tray from the printer. 2. Adjust the paper guides by turning the dial to the right to unlock the front paper size guide (1). Match the arrow to the correct paper size (2) and then lock the dial by turning the dial to the left[...]

4. After the guides are adjusted to the correct paper size, insert the paper along those guides. Make sure the guides are aligned with the correct paper size labels. Paper is loaded as shown below: 5. Make sure the paper does not exceed the paper limit mark (1). Also check to see that the paper is under the white retaining clips (2) located on the [...]

7. Place labels, supplied with printer, on the paper size indicator. 8. Insert the paper size indicator in the slot located in the front of the paper tray. Make sure the label matches the paper in the paper tray. Chapter 4. Loading Paper and Envelopes 91[...]

Loading Paper into 2000-Sheet Input Drawer - Tray 3 The 2000-sheet input drawer can hold up to 2000 sheets of paper. (See Figure 2 on page 4 for location.) Follow these steps: Note: Instructions for loading paper are also provided on the paper drawer for your convenience. 1. Grasp the handle, pull the handle up, and pull the drawer towards you. 2. [...]

5. Lift the pin to unlock the rear paper guide. Lift up the rear paper guide and set aside. 6. Move the rear paper guide to the desired paper size location. The top and bottom slots are labeled with paper sizes. For instance, if you want to load legal size paper, set the front paper guide in the top and bottom slots labeled LGL . 7. Make sure the r[...]

9. Move the left paper guide to the desired paper size location. The top and bottom slots are labeled with paper sizes. For instance, if you want to load legal size paper, set the left paper guide in the top and bottom slots labeled LGL 10. Make sure the left paper guide is set into the same slots on both the top and bottom. Once the left paper gui[...]

13. Close the 2000-sheet input drawer. 14. Place labels, supplied with the printer, on the paper size indicator. 15. On the front of the 2000-sheet input drawer, you can insert a paper size indicator to indicate what type of paper is loaded in the drawer. Insert the paper size indicator into the slot and push the paper size indicator into place. Ch[...]

Important Do not open or close the drawer while the printer is printing a job. This can cause vibrations which may affect print quality. Also, when you use smaller size paper, such as letter, there will be empty space within the drawer. Do not use the drawer to store paper or other items in the empty space. This can cause paper jams. Loading Paper [...]

c9pu290 Short edge b. Load A4 and Letter size paper with the long edge first, as shown below: c9pu289 Long edge 3. Grasp the handle and pull the auxiliary tray (1) towards you. (To locate the tray, see Figure 4 on page 7.) Chapter 4. Loading Paper and Envelopes 97[...]

4. Gently pull out the auxiliary extension tray (1) until it latches. Note: Even though the auxiliary extension tray is used to support larger size paper, you will still want to make sure the tray is pulled out and latched in place. (This helps avoid problems feeding paper to the printer.) 5. If you are printing larger size paper, such as 11X17, pu[...]

6. Adjust the paper guides (1) to fit the paper. Correct paper positions are labeled on the tray. For instance, if you are loading letter size transparencies, set the paper guides to the position labeled LTR . Load paper (2) as shown below: 7. Make sure paper does not exceed the paper marks that are located on the paper guides. 8. When loading enve[...]

Follow these steps: 1. Lift the envelope pressure plate (1) all the way up. 2. Gently pull out the envelope feeder extension tray (2) until it latches into place. Note: Even though the envelope feeder extension tray is used to support larger size envelopes, you will still want to make sure the tray is pulled out and latched in place. (This helps av[...]

4. Place the envelopes, no more than 100, on a clean, flat surface, and press down on the corners to flatten the corners. 5. Fan all corners to remove any stiffness and make sure to straighten any curled corner. 6. Tap the envelopes on a flat surface to align the envelopes as shown below: (This helps avoid problems feeding envelopes to the printer.[...]

7. Load envelopes with address side up and the top of the envelope flush against the right side of the envelope feeder as shown below. (To reduce the possibility of paper jams, try to load the envelopes so that the envelopes are slightly angled starting from the bottom. The bottom envelope should be slightly further in than the top envelope.) 8. Pr[...]

9. Make sure the envelopes are all the way forward (1) and lower the envelope pressure plate (2) to keep the envelopes in place. Also, make sure the envelopes do not exceed the limit mark. 10. Make sure the total number of envelopes does not exceed 100. Even if you can stack more than 100 envelopes under the limit mark, which is the triangle shape [...]

Using the Paper Menu This section describes some of the basic tasks you can perform using the Paper Menu, including how to:  Select default input trays and output bins.  Define the paper size used by the auxiliary tray and envelope tray  Turn tray switching on and off For complete information about items in the Paper Menu, see “Paper Men[...]

5. Press the Enter key to select the new bin. An asterisk appears next to the value, showing that it is active. 6. To restore the printer to READY status, press the Online key. Defining the Auxiliary Tray Paper Size Situation : You want to define a new paper size for the auxiliary tray. Action : 1. Press the Online key until you see OFFLINE in the [...]

Turning Tray Switching On or Off Situation : You want to turn tray switching on or off. Tray switching specifies whether or not to switch to another paper tray if the current one is empty. When switching is ON (the default value) the printer automatically looks in other trays for the right size of paper if the current tray does not contain the pape[...]

1. From the print driver, specify how you want your print job stapled. 2. Review the following illustration to determine where you want your print job stapled. For instance, if you are printing a landscape document, you can have your document stapled in the top right corner or stapled in the top center of the document. If you choose right corner, o[...]

108 User's Guide[...]

Chapter 5. Clearing Paper Jams This chapter describes how to clear paper jams from different parts of the printer. When the printer detects a jam, it displays a message. However, when paper gets jammed in one area of the paper path, the paper is often jammed in other areas. Therefore it is a good idea to check the entire paper path whenever you see[...]

Where the paper curves upward, paper jams may occur. If there is a paper jam, the printer displays an error message. The error message indicates which cover to open. The following are covers you open to remove paper jams: 1. Top cover Open to remove paper jams from the fuser area and paper jams that you cannot reach from the right cover. 2. Right c[...]

Where the paper curves upward, paper jams may occur. If there is a paper jam, the printer displays an error message. The error message indicates which cover to open. The following are covers you open to remove paper jams: 1. Top cover Open to remove paper jams from the fuser area and paper jams that you cannot reach from the right cover. 2. Envelop[...]

Figure 14, shows the paper path with the optional 2000-sheet paper input drawer installed. The 2000-sheet paper input drawer paper path is indicated by black arrows. Figure 14. 2000-Sheet Paper Input Drawer Paper Path 112 User's Guide[...]

Where the paper curves upward, paper jams may occur. If there is a paper jam, the printer displays an error message. The error message indicates which cover to open. The following are covers you open to remove paper jams: 1. Top cover Open to remove paper jams from fuser area and paper jams that you cannot reach from the right cover. 2. Right cover[...]

Where the paper curves upward, paper jams may occur. If there is a paper jam, the printer displays an error message. The error message indicates which cover to open. The following are covers you open to remove paper jams: 1. Lower paper access cover (input cover) Open to remove paper jams between the printer and the 2000-sheet finisher. 2. Stapler [...]

Locating Paper Jams The following is a list of paper jam error messages. Use this list to determine where paper jams have occured and what task to perform to clear the paper jam: Message Number Task 08 A staple is jammed in the stapler unit. Go to “Clearing Staple Jams” on page 136. 20 Paper has jammed inside the printer. The printer cannot dis[...]

36.1, 36.2, 36.3, and 36.4 Paper has jammed within the 2000-sheet finisher near the paper reversing area. Go to “Removing Paper Jams from the Reversing Area” on page 133. 37.1, 37.2, 37.3, and 37.4 Paper has jammed as paper was being stacked in the output bins. Go to “Removing Paper Jams from the Paper Delivery Area” on page 135. 38.1, 38.2[...]

2. Open the left printer cover. (To locate the left printer cover, see Figure 5 on page 9.) You may want to remove the face-up tray for easier access. CAUTION: Do not touch the fuser (labeled) in the printer. It can be extremely hot. Always wait at least 40 minutes for the fuser to cool down. Chapter 5. Clearing Paper Jams 117[...]

3. Remove paper from these areas by gently pulling the paper in the direction of the arrows: 118 User's Guide[...]

4. If paper is still jammed in the fuser area, press down the green tab (as shown in the illustration) to open the door and pull the paper straight out. Release the green tab to close the door. 5. Make sure there is no debris or paper left in the fuser area. 6. Close the left printer cover. 7. Plug in power cord and turn printer power on. Removing [...]

4. If you can see the paper edge, hold the green handle (the green handle is labeled 2) and open the transfer guide lock tray (1) and then roll the paper (2) and remove. There may be some unused toner on the paper. 5. If you cannot see the paper edge, hold the green handle (1) (the green handle is labeled 2) and open the transfer guide lock tray (2[...]

Removing Paper Jams from Paper Trays 1 and 2 Follow these steps: 1. If the 2000-sheet input drawer (Tray 3) is installed, lower the paper pick up cover (1). 2. Open the right cover (2). (To locate the right cover, see Figure 4 on page 7). 3. If paper jam is from Tray 1, pull the green lever down to open the tension plate and then remove the paper. [...]

4. If paper jam is from Tray 2, remove paper as shown below: 5. Close the right cover (and the pick up cover). 6. If you do not find a paper jam in the above steps, check paper Trays 1 and 2 to make sure there is no wrinkled or unusable paper in the trays. 122 User's Guide[...]

Removing Paper Jams from 2000-Sheet Input Drawer - Tray 3 Follow these steps: 1. If the 2000-sheet input drawer (Tray 3) is installed, lower the paper pick up cover. (To locate the pick up cover, see Figure 4 on page 7). 2. Remove paper from the paper pick up cover by lifting the metal frame (metal frame has a green label on it) and pulling the pap[...]

4. If you do not find a paper jam in the above steps, check the 2000-sheet input drawer (Paper Tray 3) to make sure there is no wrinkled or unusable paper in the tray. Removing Paper Jams from the Auxiliary Tray Follow these steps: 1. Try to remove paper from the auxiliary tray by pulling the paper towards you. Most paper jams can be removed this w[...]

3. Push in the envelope pressure plate (1) and lower the envelope press plate (2). 4. Remove the envelope feeder by slightly raising the end of the feeder (1) and pull the envelope feeder out towards you (2). 5. Remove jammed envelope(s). If an envelope is torn, make sure no paper is left in the envelope feeder rollers. 6. Replace the envelope feed[...]

7. Turn printer power on. Setting Fuser Envelope Levers If envelopes are jamming in the fuser or near the fuser, the envelopes may be too thick to pass through the fuser. You can set the fuser envelope levers to accommodate thicker envelopes by performing these steps: 1. Turn printer power off. CAUTION: Failure to turn off the printer before workin[...]

3. Locate the fuser and the two fuser envelope levers (1), which are shown in the down position. 4. Lift the envelope levers up (2). c9pu235 2 1 5. Close the left printer cover. 6. Turn printer power on. Note: Usually, you should leave the fuser envelope levers in the down position. Placing the fuser envelope levers in the up position may cause poo[...]

2. Remove the paper jam by pulling paper towards you. Most paper jams can be removed this way. If successful, close the front cover. 3. If you cannot remove the paper easily or without tearing the paper, you will need to remove the duplex unit. To remove the duplex unit, follow these steps: 1. Close the front cover. 2. Turn printer power off. 3. Un[...]

5. Press the green tab (1) down to unlock the duplex unit. 6. Using both hands, pull the duplex unit out until the green plate (2) can be placed in a vertical position. The green plate must be placed in a vertical position to access paper jams. 7. Lift up the green plate (1) and gently pull the paper towards you (2). After you remove the paper, ret[...]

8. If the paper jam is inside the duplex unit, gently pull the paper straight up to remove the paper. 9. After removing the paper, push the duplex unit back into place and close the left printer cover. 10. Plug in the power cord. 11. Connect power cord to power source. 12. Turn printer power on. Removing Paper Jams from the Face-Up Tray Follow thes[...]

Removing Paper Jams from the Face-Down Tray Follow these steps: 1. Try to remove jammed paper from the face-down tray by pulling the jammed paper towards you. Most paper jams can be removed this way. 2. If the paper cannot be removed easily from the face-down tray, you will need to remove the paper by following the steps listed in “Removing Paper[...]

c9pu164 4. Remove jammed paper. (If paper is difficult to remove, go to “Removing Paper Jams from the Transfer Area.”) c9pu165 5. Plug power cables to both 2000-sheet finisher and printer. 6. Turn power on for both 2000-sheet finisher and printer. Removing Paper Jams from the Transfer Area 1. Turn power off to both 2000-sheet finisher and print[...]

c9pu164 4. Open the lower paper access cover. c9pu166 5. Remove jammed paper. c9pu167 6. Plug power cables to both 2000-sheet finisher and printer. 7. Turn power on for both 2000-sheet finisher and printer. Removing Paper Jams from the Reversing Area 1. Turn power off to both 2000-sheet finisher and printer. 2. Unplug power cables from both 2000-sh[...]

3. Pull the 2000-sheet finisher away from printer to be able to reach the lower paper access cover. (See Figure 3 on page 5 to locate covers.) c9pu164 4. Open the upper paper access cover. 5. Remove jammed paper as shown below: c9pu166 6. If paper is jammed in the face-up tray, lift the paper guide (1), and remove the paper (2). Lower the paper gui[...]

7. If paper is jammed by the face-down tray, lift the paper guide (1), and remove the paper (2). Lower the paper guide back into place. c9pu170 2 1 2 8. Plug power cables to both 2000-sheet finisher and printer. 9. Turn power on for both 2000-sheet finisher and printer. Removing Paper Jams from the Paper Delivery Area 1. If paper jam is visible in [...]

c9pu21 1 Clearing Staple Jams 1. Turn power off to both 2000-sheet finisher and printer. 2. Unplug power cables from both 2000-sheet finisher and printer. 3. Open the stapler cover. (See Figure 3 on page 5 to locate the stapler cover.) 4. Inside the stapler cover are instructions for removing staple jams; review these instructions. The instructions[...]

6. Hold down the green lever (1) and lift the staple jam release plate (2). If the green lever is not held down, the staple jam release cover cannot be lifted up. c9pu174 1 2 7. Using a pointed object, remove the jammed staple(s). Do not try to remove jammed staples with your fingers, use a pointed object. 8. Push the staple jam release plate back [...]

138 User's Guide[...]

Chapter 6. Maintaining the Printer This chapter describes how to:  Change the toner cartridge  Clean the printer. Note: Routine care and maintenance of the printer is the customer's responsibility. Ordering and Replacing Supplies It is the customer's responsibility to order supplies for the Network Printer 24 and 24PS. To assure bes[...]

Changing the Toner Cartridge A toner cartridge can print approximately 15,000 pages of letter-size paper, containing text or graphics that cover 5% of the page. The TonerMiser feature, which is ECONO setting in CONFIG menu, can provide double the page yield, depending upon the type of printing. The page-per-cartridge average decreases if you routin[...]

4. If there is excess toner near the registration roller area. clean that area. See “Cleaning the Registration Roller Area” on page 145. 5. Remove the new toner cartridge from its shipping box. 6. Open one end of the protective bag and remove the toner cartridge. Important Follow these rules when handling toner cartridges: 1. Avoid exposing the[...]

9. Do not pull the ring up or down as shown below as the tape may snap off. 10. Place the toner cartridge on a flat surface and locate the orange ring at the end of the toner cartridge. Pull the orange ring straight out to remove the toner seal. 11. Grip the toner cartridge with both hands and slide the toner cartridge into the printer as shown. Ma[...]

12. Gently tug the toner cartridge to make sure the toner cartridge is locked in place. 13. Close the top cover. 14. Plug in power cord and turn printer power on. 15. Reset the toner counter. At the operator panel, do these steps: a. Press ONLINE b. Select MACHINE INFO c. Select TONER CTR d. Press the ENTER key e. Press VALUE key. This resets the c[...]

3. Remove the green cleaning brush (1) from the printer. (The green cleaning brush is located underneath the top cover.) 4. Slide the brush back and forth a few times to clean the anti-static teeth. (The anti-static teeth are located near the green handle labeled 2 .) Avoid touching the transfer charging roller (1) as this could cause poor print qu[...]

4. Use a soft, clean cloth, to wipe off any toner residue and paper dust from the area shown below: 5. Close the top cover and plug the power cord back into the power outlet. 6. Plug in power cord and turn on the printer. Cleaning the Registration Roller Area When you replace a toner cartridge, you usually clean this area. If you have a problem wit[...]

Replacing a Staple Cartridge The staple cartridge is ordered in packages of three cartridges with each cartridge holding 2000 staples. Follow these steps: 1. Turn printer and 2000-sheet finisher power off. 2. Unplug the printer and the 2000-sheet finisher power cords. 3. Open the stapler cover (1) to remove the empty staple cartrdige. c9pu206 1 4. [...]

c9pu177 5. Remove the staple retainer, which holds the staples in place during shipment, from the new staple cartridge. c9pu293 6. Load a new staple cartridge and push the stapler unit back to the original position. c9pu178 7. Press the test button using a pointed object to place the staples in the ready position. (This prepares the stapler to begi[...]

c9pu179 8. Close the stapler cover. 9. Plug the power cords back into the printer and 2000-sheet finisher and turn printer and 2000-sheet finisher power back on. Performing a Stapler Test After you replace a staple cartridge, you should perform a stapler test from the Operator Panel. Follow these steps: 1. Press the Online key to take the printer o[...]

Chapter 7. Installing Printer Options This chapter describes how to install the paper stop and face-up tray and the following options:  The DRAM and FLASH SIMMs and hard drive options (see page 154)  The network interface card(s) (see page 166)  The envelope feeder (see page 168)  The duplex option (see page 171)  The options control[...]

Handling Static Sensitive Devices When you handle options such as the hard drive, and other computer components, take these precautions:  Limit your movement. Movement can cause static electricity to build up around you.  Always handle components carefully. Handle adapters and memory-module kits by the edges. Never touch any exposed circuitry[...]

Installing the Paper Stopper Follow these steps: 1. The paper stopper should already be installed. You need to adjust the paper stopper to match the paper you are printing. 2. Lift up the paper stop (1). 3. Pull the paper stop (2) back and set at the indicator that matches the paper you are printing such as LTR for letter. Chapter 7. Installing Pri[...]

Installing the Face-Up Tray Follow these steps: 1. Unpack the face-up tray. 2. Attach the left (1) and right (2) tray clips to the printer. 152 User's Guide[...]

Locating Options on the Printer Controller Card The following illustration shows the locations of the options you can install on the printer controller card. Use this illustration as a guide for locating and installing options, such as the hard drive. (To locate where the printer controller card on the printer, see Figure 16 on page 154.) 1. Hard d[...]

Installing SIMM and Hard Drive Options Here are the locations on the printer controller card where the SIMMs and Hard Drive options are installed: Figure 16. Controller Card Locations for SIMMs and Hard Drive Options 1. Two NIC slots and one option controller card slot. 2. Flash and data stream SIMMs Four total slots. The slots are filled as follow[...]

– Intelligent Printer Data Stream (IPDS) Installing a SIMM Important Follow the instructions for handling static-sensitive devices described on page 150. Use the following procedure to install a SIMM: 1. Turn printer power off and unplug power cord. CAUTION: Failure to turn off the printer before working with its internal components can result in[...]

are labeled FLASH . The position of the SIMM within the group of sockets does not matter. 6. Align the SIMM with the socket. 7. Insert the SIMM at a 45 degree angle and move it into position in the socket. 8. Using your thumbs, press with even pressure on both ends of the SIMM until the SIMM is firmly seated in the socket. 156 User's Guide[...]

9. Make sure the clips on either end of the socket snap into place to hold the SIMM. If necessary, use your thumbs to move the clips upright into the grooves to lock the SIMM in place. 10. Verify that the SIMM is correctly installed in the socket by looking at its position from the sides of the controller card. 11. If you are also installing a hard[...]

16. Connect the other end of the power cord to a grounded AC outlet. 17. Switch the printer power on. 18. After the printer warms up, the READY message displays on the operator panel. Note: If the message display area shows solid rectangles, reseat the SIMM and make sure the SIMM is in the correct slot. For instance, if installing a DRAM SIMM, make[...]

Installing a Hard Drive Important Follow the instructions for handling static-sensitive devices described on page 150. Use the following procedure to install a hard drive: 1. Power off the printer. CAUTION: Failure to turn off the printer before working with its internal components can result in electric shock. 2. Unplug the printer from the wall o[...]

9. Push the hard drive firmly into the card and slide the hard drive slightly down and toward the connector (1). The pins (2) on the hard drive should be firmly seated in the connector (1). 10. If you are also installing memory or data stream SIMMs, go to step 5 on page 155. 11. Insert the controller card back into the printer. 160 User's Guid[...]

12. At the back of the printer, tighten the screws that fasten the controller card. 13. Connect cables to the controller board. 14. Connect the power cord to the back of the printer. 15. Connect the other end of the power cord to a grounded AC outlet. 16. Switch the printer power on. 17. After the printer warms up, the READY message displays on the[...]

Installing the Options Controller Card Important Follow the instructions for handling static-sensitive devices described on page 150. Use the following procedure to install the options controller card: 1. Turn printer power off and unplug printer power cable. CAUTION: Failure to turn off the printer before working with its internal components can r[...]

6. Unpack the options controller card. 7. Mount the options controller card on the controller card as follows: a. Place the options controller card in position so that the connector (2) sits flush with the opening. b. Line up the options controller card so that the connector (2) and cable connection (1) can be easily inserted into the controller bo[...]

c9pu050 2 3 1 9. Place the controller board back into the printer. FLASH DRAM 2 1 c9pu320 10. At the back of the printer, tighten the screws that fasten the controller board. 11. Connect the cables to the controller board. 12. Connect the power cord to the back of the printer. 13. Connect the other end of the power cord to a grounded AC outlet. 14.[...]

Note: If the message display area shows solid rectangles, reseat the card. If the message display area shows 28.1 OPT CONTROLLER ERROR , this message indicates that the options controller card cannot communicate with the 2000-sheet input drawer. Check the cable connection. Important To confirm that you have correctly installed the options controlle[...]

Installing the Network Interface Card The printer attaches to networks and other system configurations through these optional cards:  IBM Network Card for Ethernet (10BaseT/10Base2)  IBM Network Card for Token Ring  IBM Twinax SCS Interface Card  IBM Coax SCS Interface Card If you have purchased an optional network interface card for yo[...]

6. Insert the card into the slot, aligning it with the two guides at the top and bottom of the slot. Slide the card vertically into these guides, pushing slowly and firmly until you can feel the card seat into the socket. 7. Tighten the thumbscrews. Chapter 7. Installing Printer Options 167[...]

Network Administrator Tip Once the card is installed, you will need to configure the printer and its computing environment. To do so, review the documentation that arrived with the cards. Installing the Envelope Feeder The optional envelope feeder enables you to stack up to 100 envelopes in the feeder. Figure 17 shows the key parts of the envelope [...]

Follow these steps: 1. Unpack the envelope feeder. Make sure all packing materials are removed. 2. Turn printer power off and unplug the printer. 3. Open the auxiliary tray. (To locate the auxiliary tray, see Figure 4 on page 7.) 4. Remove the envelope feeder slot cover by pulling the cover to the right (1) and then removing the cover towards you ([...]

5. Align the envelope feeder with the printer as shown below: 6. Align the tabs (1) on the envelope feeder with the printer slots (2) by positioning the envelope feeder at a slight angle. Once the envelope feeder is in position, gently slide the envelope feeder into the printer until you hear a clicking sound which means the envelope feeder is seat[...]

8. Plug in printer power cord and turn printer power on. 9. After the printer warms up, the READY message displays on the operator panel. Note: If message display area shows solid rectangles, remove the envelope feeder and install again. Important To confirm that you have correctly installed an option print a configuration page. The report will lis[...]

4. Align the duplex unit with the printer as shown below. 5. With both hands, grasp the outer edges of the duplex and insert the duplex unit into the printer. 6. Push the duplex unit into place. 172 User's Guide[...]

7. Close the left printer cover. 8. Plug in the printer power cable and turn printer power on. 9. After the printer warms up, the READY message displays on the operator panel. Important To confirm that you have correctly installed the duplex unit, print a configuration page. The report will list the duplex unit if installed properly. See “Example[...]

Installing the 2000-Sheet Input Drawer (Tray 3) Option The 2000-sheet input drawer enables you to increase paper capacity of the printer. Figure 18. 2000-Sheet Input Drawer Follow these steps to install the 2000-sheet input drawer: 1. Turn printer power off and unplug power cord. 2. Unpack the 2000-sheet input drawer. Inside the drawer you should f[...]

5. Move the 2000-sheet input drawer to the location where you want to locate the printer. Press down on the casters on the part labeled ON to lock the casters in place. This prevents the printer from rolling. CAUTION: When moving the printer, keep in mind that the back of the printer is heavier than the front. Chapter 7. Installing Printer Options [...]

CAUTION: The printer weighs 106 lb (48 kg) and requires four people to carry the printer. Do not attempt to carry the printer by yourself; otherwise injury may result. 6. Line up the holes on the bottom of the printer with the pins on the 2000-sheet input drawer. 176 User's Guide[...]

7. Locate the I/O cable that was shipped with the 2000-sheet input drawer. 8. The 2000-sheet input drawer has two I/O connections: an upper 15-hole and lower 14-hole port. The 15-hole port (1) is used to connect the 2000-sheet input drawer to the options controller card (which is located on the controller card). The 14-hole port (2) is used to conn[...]

10. Connect the I/O 15-pin connector to the 15-pin connector. Turn both screws to secure the I/O cable in place. 11. Connect the I/O 14-pin connector to the options controller card that is located next to the parallel port on the controller card. Turn both screws to secure the I/O cable in place. 12. Close the paper pick up cover. (To locate the pa[...]

15. After the printer warms up, the READY message displays on the operator panel. Note: If message display area shows solid rectangles, make sure the I/O cable is attached firmly to both the 2000-sheet input drawer and the options controller card. Also make sure the I/O cable connectors are plugged into the appropriate connector. Important To confi[...]

Installing the 2000-Sheet Finisher Option In the following steps, you will remove the 2000-sheet finisher from packing material and attach the 2000-sheet finisher to the printer. After removing the accessory box, check that you have the following items as shown below. (For an illustration showing key parts, see Figure 3 on page 5.) Note: Installati[...]

c9pu143 1 2 3 x3 x7 4 5 6 7 8 9 10 11 12 Figure 19. Finisher Parts and Accessories Chapter 7. Installing Printer Options 181[...]

1. 2000-sheet finisher Base unit; output trays not installed 2. Stapler cartridge 2000-staple cartridge; pre-installed at factory. (If not, instructions are provided in “Installing a Staple Cartridge” on page 191.) 3. Output trays (3) There are three output trays 4. Caution sheet, R-IM-326 Review for safety information 5. Screws (7) There are s[...]

Unpacking the 2000-Sheet Finisher CAUTION: Failure to turn off the printer before working with its internal components can result in electric shock. 1. Make sure printer power cord is unplugged and the printer power is off. 2. Remove the shipping package from 2000-sheet finisher. 3. Lift the accessory box out of the carton. c9pu147 CAUTION: The 200[...]

c9pu149 c9pu150 6. Open the front cover and remove spacers. (See Figure 3 on page 5 for locations.) c9pu151 184 User's Guide[...]

Attaching Output Trays Follow these steps: 1. Attach tray as shown and insert the two tabs on the tray into the slots on the 2000-sheet finisher. (Tray should snap into place.) c9pu152 2. Lower the tray until the tray stops. c9pu153 3. Attach the screws as shown and tighten the screws with your fingers. c9pu154 4. Repeat for the other two trays. Ch[...]

Attaching the Printer Delivery Slot Adapter The printer delivery slot adapter helps position paper correctly from the printer to the 2000-sheet finisher. 1. Remove face-up tray from printer. 2. Insert the delivery slot adapter into the printer face-up delivery slot. (See Figure 5 on page 9 for parts locations.) This adapter goes into the slot where[...]

Important Make sure the printer and 2000-sheet finisher are on level surfaces and that neither the printer nor 2000-sheet finisher are at different levels from each other. This helps prevent paper jams and paper skewing. 1. Place the printer and 2000-sheet finisher approximately one meter (three feet) apart. c9pu155 1m 2. Slide the guide rail into [...]

c9pu296 4. Align and then insert the guide rail into the adapter on the 2000-sheet finisher. c9pu158 5. Align the 2000-sheet finisher with the printer and slide the 2000-sheet finisher until the guide rail latches into place on the printer. c9pu199 188 User's Guide[...]

6. Review the following illustration as the completed assembly should appear as shown below: c9pu163 Chapter 7. Installing Printer Options 189[...]

Connecting I/O and Power Cables 1. The 2000-sheet finisher has two I/O connections: an upper 15-hole and lower 14-hole port. The 15-hole port is used to connect the 2000-sheet finisher to the printer. The 14-hole port is used to connect the I/O cable to 2000-sheet finisher. 2. The I/O cable has two connectors: 15-pin and 14-pin. The 15-pint connect[...]

c9pu298 5. Connect the power cords to printer and 2000-sheet finisher and power source. Note: A power cord is not supplied with 2000-sheet finisher. 6. After the printer warms up, the READY message displays on the operator panel. Note: If message display area shows solid rectangles, make sure the I/O cable is attached firmly to both the 2000-sheet [...]

c9pu206 1 4. Load a staple cartridge and push the stapler unit back into its original position. c9pu178 5. Press the test button using a pointed object to place the staples in the ready position. (This prepares the stapler to begin stapling. If you do not perform this test, it may take several print jobs before the staples are placed in the proper [...]

c9pu179 6. Close the stapler cover. 7. Plug the power cords back into the printer and 2000-sheet finisher. 8. Turn printer and 2000-sheet finisher power back on. Installing the Printer Stand The printer stand supports the printer and provides an area for paper and supplies storage. Follow these steps to install the printer stand: 1. Turn printer po[...]

CAUTION: The printer weighs 106 lb (48 kg) and requires four people to carry the printer. Do not attempt to carry the printer by yourself; otherwise injury may result. 4. Line up the holes on the bottom of the printer with the pins on the printer stand. 194 User's Guide[...]

5. Plug power cord in and turn printer power back on. Chapter 7. Installing Printer Options 195[...]

196 User's Guide[...]

Chapter 8. Managing Printer Memory There are two methods for storing print information, such as fonts, on the printer: hard drive and printer memory. Downloading and Managing Fonts A key use for printer memory and hard drive is storing fonts. Fonts are downloaded (and removed) to printer memory and hard drive using the printer driver. You choose do[...]

permanently, which means that the fonts remain stored in DRAM memory until the printer is powered off. When the printer is powered off, the fonts are erased. Flash Memory Flash Memory is used to store fonts that are downloaded from the operating system (this enables fonts to be used that are not resident on the printer). Flash memory enables fonts [...]

Estimating Memory Requirements Memory requirements depend upon many factors which include type of print jobs (such as a spreadsheet that requires more memory than a simple memo), paper size (larger paper sizes require more memory), and type of printing (duplex requires more memory than simplex). Here are some minimum memory requirements: Notes: 1. [...]

Using Memory Reduction Technology with Page Protection The printer includes a memory management feature called Memory Reduction Technology with Page Protection. Memory Reduction Technology uses the Page Protection function, which you set from the operator panel as PAGEPROT, to help manage printer memory. The Page Protection feature provides two val[...]

Chapter 9. Setting Printer Network Addresses Network Administrator Tip Setting the printer's network address should be performed by a network administrator or someone familiar with network addresses. Before setting the printer's network address, review “Defining Network Configuration Tasks” for a list of network configuration tasks. U[...]

Network Administrator Tip If you installed a Token Ring card, please note that anytime you turn the printer off, wait at least two or three seconds before turning the printer back on. A quick off-on may cause the Token Ring card to start beaconing, which is a condition where a signal is displayed on a Token Ring card when the card detects a problem[...]

Setting IP, Subnet Mask, and Gateway Addresses This section describes how to set the IP, subnet mask, or gateway address. To change the MAC address, refer to “Setting the Locally Administered MAC Address (LAA)” on page 204. To set an IP, subnet mask, or gateway address for the printer, perform these steps: 1. Press the Online key to take the pr[...]

Setting the Locally Administered MAC Address (LAA) Network Administrator Tip Each printer comes with a unique, pre-assigned MAC address printed on the NIC faceplate and set the factory. The following procedure allows you to use locally administered addresses (LAA) instead of the factory value. Resetting the printer to factory defaults sets the LAA [...]

Appendix A. Troubleshooting Problems This section provides simple methods for detecting and solving some of the problems that most frequently occur in printing environments. If your printer does not print your job, follow these steps: 1. Turn the printer off and leave it off for approximately 20 seconds. Turn it back on. This action resets the prin[...]

c9pu210 2. Use 4324 as the machine type. 206 User's Guide[...]

Troubleshooting Problems: Symptoms and Actions Use the following table to locate a symptom, such as paper jams repeatedly in printer, and then perform the suggested action to solve the problem. Table 8 (Page 1 of 7). Troubleshooting Problems: Symptoms and Actions Symptom Action A message appears in the message display area See Appendix B, “Unders[...]

Table 8 (Page 2 of 7). Troubleshooting Problems: Symptoms and Actions Symptom Action Printer never prints the job Responses : 1. Make sure that the printer is running by printing a configuration page. See “Example 1 — Printing the Printer Configuration Page” on page 32. Check the settings for PORT TIMEOUT and PERSONALTY for possible problems.[...]

Table 8 (Page 3 of 7). Troubleshooting Problems: Symptoms and Actions Symptom Action Paper selected from wrong source When mismatches occur between size and source (for example, a job specifies a specific tray and a specific paper size, but the requested tray does not contain the requested paper size), the printer attempts to satisfy the size reque[...]

Table 8 (Page 4 of 7). Troubleshooting Problems: Symptoms and Actions Symptom Action PostScript printing problem If your printer is not printing PostScript jobs correctly, the printed output will be unformatted and will include unrecognizable characters (including %% identifiers and other font information). Some print jobs such as screen dumps and [...]

Table 8 (Page 5 of 7). Troubleshooting Problems: Symptoms and Actions Symptom Action Poor quality shading patterns Shading patterns in your printed images are of poor quality. Response : Make sure the QUALITY item in the CONFIG MENU is not set to REFINE. See “Configuration (Config) Menu” on page 51. Also make sure your printer driver or printer[...]

Table 8 (Page 6 of 7). Troubleshooting Problems: Symptoms and Actions Symptom Action Blank pages If all sheets are blank, the toner supply could be low but the toner sensor is not detecting this condition. Response : Replace the toner cartridge. See “Changing the Toner Cartridge” on page 140 for instructions on removing and replacing the toner [...]

Table 8 (Page 7 of 7). Troubleshooting Problems: Symptoms and Actions Symptom Action Test Menu items are not available If IPDS is the active data stream when the printer is taken offline, the following Test Menu items will not be available:  CONFIG PAGE  PRINT PS FONTS  PRINT PCL FONTS  PRINT PS DEMO  PRINT SCS CHARS These items reap[...]

214 User's Guide[...]

Appendix B. Understanding Printer Messages This chapter lists printer messages that are displayed on the operator panel. The messages are grouped into these types: Type Description Status Messages that describe a condition, such as Ready, generally do not require action on your part. See “Status Messages” on page 216 for a listing of status mes[...]

Status Messages COLD RESET A4 Meaning : The printer is powering up and resetting its defaults from a cold start. A4 size paper has been selected as the default paper size. This enables you to print a configuration page after the Cold Reset. Action : None required; however, you need to restore any unique settings for the printer. COLD RESET LTR Mean[...]

F/W xxxxxxx Meaning : Unknown message (xxxxxxx can be any alphanumeric value). Action : Power the printer off, wait ten seconds, and power the printer back on. If problems persist, call for technical support. I/O INITIALIZING Meaning : The network interface card is initializing. Action : Normally none. If the message remains on the display and noth[...]

MRT COMPRESSION Meaning : The printer is compressing, using Management Reduction Technology, the page image it is currently printing. Action : None required. NEW VALUES AT NEXT BOUNDARY Meaning : You have taken the printer offline while a job was printing in order to change a menu value. The new value might not take affect until the next “job bou[...]

PCL TOKEN-RING Meaning : The printer is receiving PCL5e data through the token-ring interface. Action : None required. PLEASE WAIT Meaning : The printer is processing data and cannot immediately respond to a request. Action : Wait until the message clears. PJL COAX Meaning : The printer is receiving PJL data through the Coax interface. Action : Non[...]

READY Meaning : The printer is ready to receive data. Action : None required. RECONFIGURING MEMORY Meaning : The printer has received a print job that requires the printer to adjust print settings for the current page based on values used with the Page Protect function. Action : None required. The printer reconfigures memory settings to print the c[...]

Error Messages The following error messages require operator intervention; they are listed numerically. 02 TONER LOW Meaning : The toner in the printer cartridge is low. Action : Check the next several pages of printed output. If the print quality is acceptable, press the Continue key to clear the message. Ensure that a new toner cartridge is avail[...]

12 LOAD paper_size IN MANUAL Meaning : The auxiliary tray requires paper. The message indicates the required size ( paper_size ). Action : Place another sheet of paper or other media in the auxiliary tray and press the Continue key. If you receive this message and you do not want to use the manual printing function, set MANUAL to OFF on the Paper M[...]

16.2 TRAY 2 MISSING Meaning : Paper tray 2 is open or not installed. Action : Open and close the paper tray. If you have not installed the tray, do so at this time. 16.3 TRAY 3 MISSING Meaning : Paper tray 3 is open or not installed. (Paper tray 3 is the 2000-sheet input drawer.) Action : Open and close the paper tray. If you have not installed the[...]

23.1 PAPER JAM OPEN cover Meaning : A paper jam has occurred near the fuser. Action : Open the left cover and remove the paper jam. Usually, you will open the left cover or top cover to remove this paper jam. For more information, see “Locating Paper Jams” on page 115. 23.2 PAPER JAM OPEN cover Meaning : A paper jam has occurred near the fuser.[...]

Action : Open the (cover) and remove the paper jam. Usually, you will open the left cover to remove this paper jam. Also, for the printer to recognize that the paper jam has been cleared, you may find it necessary to open and close the top cover. For more information, see “Locating Paper Jams” on page 115. 26.1 PAPER JAM OPEN cover Meaning : A [...]

Action : If the AUTOCONTINU item in the Config Menu is set to ON, printing resumes in approximately thirty seconds. Otherwise, press the Continue key. Check the current page for errors. 31 MEMORY ALLOC ERROR Meaning : The printer cannot allocate the memory required to print a job. Action : If the AUTOCONTINU item in the Config Menu is set to ON, pr[...]

Action : Open the upper access cover (top cover) and check for a paper jam. If no paper jam is visible, open the lower access cover and check for a paper jam. For more information, see “Locating Paper Jams” on page 115. 35.2 FINISHER JAM Meaning : A paper jam has occurred between the printer and the 2000-Sheet Finisher. Action : Open the upper [...]

37.1 FINISHER JAM Meaning : A paper jam occurred within the 2000-Sheet Finisher as paper was being stacked in the output bins. Action : Check the output bins for a paper jam. If no paper jam is visible, open the upper paper access cover (top cover) and check for a paper jam. For more information, see “Locating Paper Jams” on page 115. 37.2 FINI[...]

38.3 FINISHER JAM Meaning : A paper jam occurred within the 2000-Sheet Finisher as paper was being stapled. Action : Check the output bins for a paper jam. If no paper jam is visible, open the upper paper access cover (top cover) and check for a paper jam. For more information, see “Locating Paper Jams” on page 115. 38.4 FINISHER JAM Meaning : [...]

47 attachment OPTION ERROR Meaning : The indicated network interface card ( attachment ) is not communicating with the printer. Action : Reseat the network interface card. 230 User's Guide[...]

Service Messages The following error messages require service intervention; they are listed numerically. 50.1 ERROR FUSER CALL FOR SERVICE Meaning : Fuser temperature is low. Action : Call for service. 50.2 ERROR FUSER CALL FOR SERVICE Meaning : Fuser warm-up timeout. Action : Call for service. 50.3 ERROR FUSER CALL FOR SERVICE Meaning : The fuser [...]

53.2 ERROR FAN 2 CALL FOR SERVICE Meaning : Fan motor 2 has failed. Action : Call for service. 53.3 ERROR FAN 3 CALL FOR SERVICE Meaning : Fan motor 3 has failed. Action : Call for service. 53.4 ERROR FAN 4 CALL FOR SERVICE Meaning : Fan motor 4 has failed. Action : Call for service. 54.1 ERROR AUX TRAY CALL FOR SERVICE Meaning : The lift mechanism[...]

Action : Call for service. 56.2 ERROR FINISHER CALL FOR SERVICE Meaning : Paper delivery swing-guide not opening or closing properly due to either a paper delivery swing-guide detection open or close switch failure or a paper delivery swing-guide open/close sensor failure. Action : Call for service. 57.1 ERROR FINISHER CALL FOR SERVICE Meaning : Pa[...]

72 ERROR DISK CALL FOR SERVICE Meaning : The printer has detected a problem with the hard drive. Hard drive cannot write data. Action : Call for service. 73 ERROR DISK CALL FOR SERVICE Meaning : The printer has detected a problem with the hard drive. Hard drive cannot read data. Action : Call for service. 80 ADD MEMORY FOR IPDS Meaning : The printe[...]

Appendix C. Solving Print Quality Problems Print Is Too Light Possible Causes Actions You Should Take Print Sample Print quality is set to ECONO. Change print quality to NORMAL. See “Configuration (Config) Menu” on page 51. Density is set too low Change density value to higher setting. See “Configuration (Config) Menu” on page 51. There is [...]

Repetitive Marks on the Print Possible Causes Actions You Should Take Print Sample The paper path is dirty Print several blank sheets of paper to clear out the dirt The toner cartridge is damaged Replace the toner cartridge with a new one Random Deletions or Light Areas on the Print Possible Causes Actions You Should Take Print Sample There is mois[...]

Vertical Marks on the Print Possible Causes Actions You Should Take Print Sample The toner cartridge is damaged Replace the toner cartridge with a new one Vertical Bands of Deletions or Light Areas on the Print Possible Causes Actions You Should Take Print Sample The toner cartridge is not installed correctly Reinstall the toner cartridge The toner[...]

Entire Print is Black Possible Causes Actions You Should Take Print Sample The toner cartridge is damaged Replace the toner cartridge with a new one The printer power supply has failed Call for service Entire Print Is Blank Possible Causes Actions You Should Take Print Sample The toner cartridge seal is in place Remove the toner cartridge seal Ther[...]

White Spots Within Black Image Area Possible Causes Actions You Should Take Print Sample Paper does not meet specification Use recommended paper The toner cartridge is damaged Replace the toner cartridge with a new one Printed Image Rubs Off or Smears Possible Causes Actions You Should Take Print Sample There is moisture in the paper Load fresh, dr[...]

The Print Is Damaged Possible Causes Actions You Should Take Print Sample Paper does not meet specification Use recommended paper There is excessive moisture in the paper Load fresh, dry paper Damaged paper has been loaded in the paper tray Load fresh, dry paper The Printed Image Is Blurred Possible Causes Actions You Should Take Print Sample Paper[...]

Appendix D. Installing the Usage Kit If the page count on your printer has reached an increment of 350,000 pages, 700,00 pages, or more, you may need to install a usage kit. The 350,000 page increment is only a guideline; the usable life of the usage kit depends upon the type of paper and the types of print jobs you print. If you are experiencing e[...]

2. Fuser assembly 3. Transfer charging roller 4. Pick-up and feed and separation rollers You will also need access to the following tools:  Flat-bladed screwdriver  Flashlight. Changing the Auxiliary Feed Pick-up Roller and Separation Pad Follow these steps: CAUTION: Failure to turn off the printer before working with its internal components [...]

c9pu218 1 2 4. Locate the auxiliary feed roller and the separation pad. c9pu219 5. Pinch the roller tabs (1) and slide out the auxiliary feed pick-up roller (2). Appendix D. Installing the Usage Kit 243[...]

c9pu220 2 1 6. Insert a flat-bladed screwdriver (1) in the slot (2) and gently pry off the separation pad (3). c9pu221 2 3 1 7. Insert the tabs (1) of the new separation pad into the lifting plate holes (2). Make sure the metal strip (3) on the new separation pad faces out. 244 User's Guide[...]

c9pu222 2 3 1 8. Insert the screwdriver into the slot and gently hold down the lifting plate (1). Slide the new roller (2) completely onto the shaft (3). It may be necessary to turn the roller when you first put the roller on the shaft. c9pu223 2 3 1 9. Lightly pull on the auxiliary feed pick-up roller (1) to make sure the roller is locked onto the[...]

c9pu224 1 10. Replace the inside cover (1), if present, and close the auxiliary door (2). c9pu225 2 1 Changing the Fuser Assembly 1. Unpack the fuser assembly. 246 User's Guide[...]

c9pu226 2. Open the left cover. c9pu227 3. Remove the duplex unit, if present. Follow the removal instructions on the front of the duplex unit. c9pu228 CAUTION: High temperature. Allow parts in this area to cool for at least 30 minutes before you handle them. 4. Turn the two blue lock levers (1) of the fuser assembly in the direction of the arrows [...]

c9pu239 1 1 5. Grasp the handles of the fuser assembly (1) and slightly lift up the fuser assembly and pull it out of the printer (2). c9pu229 2 1 6. Locate the grey envelope levers on the new fuser assembly (1) and the grey envelope levers on the old fuser assembly (2). c9pu230 2 1 7. Adjust the new fuser assembly envelope levers (1) to match the [...]

c9pu231 = = 2 2 1 1 8. Grasp the handles of the new fuser assembly and slide it completely into its mount. c9pu232 9. Turn the two blue lock levers (1) of the fuser assembly in the direction of the arrows shown below. Appendix D. Installing the Usage Kit 249[...]

c9pu242 1 1 10. Replace the duplex unit, if removed. c9pu244 11. Close the left cover. Changing the Transfer Charging Roller Assembly 1. Open the top cover. c9pu246 2. Remove the toner cartridge. 250 User's Guide[...]

c9pu247 3. Protect the toner cartridge from exposure to any source of light. c9pu248 4. Locate the transfer charging roller assembly (1). c9pu249 1 Appendix D. Installing the Usage Kit 251[...]

5. Hold the blue gear (1) with your left hand and the edge of the shield (2) with your right hand. c9pu250 2 1 6. With your left hand, lift up the blue gear (1) from its clip (2). Hold the blue gear two or three inches above the clip. c9pu251 2 1 7. Using both hands, slide the transfer charging roller assembly to the left to clear its right mount ([...]

c9pu288 1 8. Place the transfer charging roller assembly (1) on a flat surface. c9pu253 1 9. Remove the transfer charging roller (1) from the shield clips (2). Appendix D. Installing the Usage Kit 253[...]

c9pu254 2 1 Attention Do not touch the dark part of the new transfer charging roller as oil from your fingers can cause poor print quality. c9pu255 10. Unpack the new transfer charging roller. c9pu256 254 User's Guide[...]

11. Carefully replace the new transfer charging roller into the shield clips (1). Make sure the metal part (2) of the shield is at the opposite end of the blue gear (3). c9pu257 2 3 1 12. Pick up the new transfer charging roller assembly from the blue gear (1) with your left hand and the edge of the shield (2) with your right hand. c9pu258 2 1 13. [...]

c9pu259 2 1 14. With your left hand, gently push the blue gear into its slot. c9pu260 15. Gently close the shield until the three latches (1) completely snap into place. 256 User's Guide[...]

c9pu261 1 16. Replace the toner cartridge and close the top cover. c9pu262 Appendix D. Installing the Usage Kit 257[...]

c9pu263 Changing the Pick-up and Feed and Separation Rollers 1. Unpack the pick-up (1) and feed and separation rollers (2). (You should have two pick-up rollers and four feed and separation rollers.) c9pu264 2 1 2. Open tray 1 (1) until it stops and remove paper. 258 User's Guide[...]

c9pu265 1 3. Gently push the latch (1) to the right with your thumb as you pull tray 1 slightly up and out (2) of the printer. Appendix D. Installing the Usage Kit 259[...]

c9pu267 2 1 4. Repeat above steps for tray 2. Both trays should be removed from the printer. 5. The figure below shows the location of the six rollers. You may need additional lighting to perform this task. The use of a small flashlight (1) would be helpful. 260 User's Guide[...]

c9pu270 1 CAUTION: Pinch hazards and sharp edges are in this area. Be careful. 6. Insert your finger into the hub and press the lock tab (1) of the top pick-up roller (2) and remove the roller from the printer. Appendix D. Installing the Usage Kit 261[...]

c9pu271 2 1 7. Raise the lever (1). Insert your finger into the hub and press the lock tab (2) of the bottom pick-up roller (3) and remove the roller from the printer. c9pu272 2 3 1 8. Slide the new pick-up roller (1) onto the top shaft (2). 262 User's Guide[...]

c9pu273 2 1 9. Raise the lever (1) and slide the new pick-up roller (2) onto the bottom shaft (3). c9pu274 2 3 1 10. Pinch the lock tab (1) of the top feed and separation roller (2) and remove the roller from the printer. Appendix D. Installing the Usage Kit 263[...]

c9pu275 2 1 11. Pinch the lock tab (1) of the next feed and separation roller (2) and remove the roller from the printer. c9pu303 2 1 264 User's Guide[...]

12. Pinch the lock tab (1) of the next feed and separation roller (2) and remove the roller from the printer. c9pu304 2 1 13. Pinch the lock tab (1) of the bottom feed and separation roller (2) and remove the roller from the printer. Appendix D. Installing the Usage Kit 265[...]

c9pu276 2 1 14. Slide a new feed and separation roller (1) onto the top shaft (2). c9pu277 2 1 15. Slide a new feed and separation roller (1) onto the next shaft (2). 266 User's Guide[...]

c9pu278 2 1 16. Slide a new feed and separation roller (1) onto the next shaft (2). c9pu279 2 1 17. Slide a new feed and separation roller (1) onto the bottom shaft (2). Appendix D. Installing the Usage Kit 267[...]

c9pu280 2 1 18. Lightly pull on each roller to make sure each roller is locked onto the shaft. 268 User's Guide[...]

c9pu281 19. Identify paper tray 1 (1) and tray 2 (2). c9pu282 2 1 20. Overlap paper tray 1 guide rail arrow (1) on the track arrow (2). Appendix D. Installing the Usage Kit 269[...]

c9pu283 2 1 21. Slightly lift paper tray 1 up (1) as you gently slide it into the printer (2). Repeat these steps for paper tray 2. c9pu284 2 1 22. Add paper to trays 1 and 2. 270 User's Guide[...]

c9pu285 23. Plug in the printer (1) and switch on the printer power (2). c9pu234 2 1 Appendix D. Installing the Usage Kit 271[...]

272 User's Guide[...]

Appendix E. Answering Your Questions ? How can I order supplies? You can order supplies from your authorized IBM dealer or by calling IBM Printing Systems Company at 1-888-IBM-PRINT. See “Ordering Supplies” on page 19 for information on ordering supplies. ? How can I obtain support? During warranty period, in Canada and the United States, you c[...]

From the operator panel, under CONFIG, select PWRSAV, then select amount of time the printer is inactive before the printer goes into a power-savings (sleep) mode. See “Configuration (Config) Menu” on page 51 for detailed instructions. ? I want to set my network address for the printer. How do I do this? See Chapter 9, “Setting Printer Networ[...]

Appendix F. Specifications This chapter describes printer specifications. Printer Specifications Printing system Electrophotography Exposure system Semiconductor laser beam scanning Resolution 600 dpi Warm-up time Within 70 seconds after power on at 68 degrees F (20° C) Low voltage 100–120 Volts, 50/60 Hz High voltage 220–240 Volts, 50 Hz Maxi[...]

Toner Cartridge Specifications Temperature for Storage 0° to 40° Humidity for storage 15 to 85% Note: The shipping and storage humidity can be between 5 to 15% or 85 to 95% for a maximum of 48 hours only. Cartridge life 15,000 images at 5% coverage on Letter-size paper. 276 User's Guide[...]

Glossary The following terms are defined as they are used in this manual. documentation. If you do not find the term you need, refer to the index or to the IBM Dictionary of Computing , ZC20-1699 (Also available from McGraw-Hill, ISBN 0-07-031489-6 or ISBN 0-07-03189-6) or the IBM Dictionary of Printing , G544-3973. A A4-size paper . Paper that is [...]

coax . A cable consisting of one conductor, usually a small copper tube or wire, within and insulated from another conductor of larger diameter, usually copper tubing or copper braid. code page . A font library of hexadecimal identifiers to graphic characters. configuration . (1) The arrangement of a computer system or network as defined by the nat[...]

font . (1) A family or assortment of characters of a given size and style; for example, 9-point Bodoni modern. A font has a unique name and may have a registry number. (2) A font is data used to create an image of each graphic character; for example, a raster pattern. format . (1) The arrangement or layout of data on a data medium. (2) The size, st[...]

IPDS . See Intelligent Printer Data Stream. intervention . An unexpected condition that requires user intervention to clear it, for example, out of toner. ISO sizes . Pertaining to a set of paper sizes selected from those standardized by the International Organization for Standardization (ISO) for use in data processing. J jam . In a printer, a con[...]

PCL5e . Hewlett-Packard's Printer Command Language, a data stream used for printing. pel (picture element) . (1) An element of a raster pattern; a point where a toned area on the photoconductor may appear. (2) On an all-points-addressable output medium, each pel is an addressable unit. On a row-column addressable output medium, the only pel ad[...]

SNA character string . In SNA, a character string composed of EBCDIC controls, optionally intermixed with end-user data, that is carried within a request/response unit. skew . Refers to the paper going through the paper path at a slight angle. This will cause the printing lines to not be aligned properly. stacker . A device used to hold paper or fo[...]

Index Numerics 2000-sheet finisher paper path 113 2000-sheet finisher, input cover 12 2000-sheet finisher, lower paper access cover 12 2000-sheet finisher, stapler 12 2000-sheet finisher, top cover 12 2000-sheet finisher, upper paper access cover 12 2000-sheet input drawer, installing 174 4324 machine type 205 A adjusting APO Coax SCS Menu item 65 [...]

configuring (continued) MAC address 204 paper settings 48 parallel attachment 55 PCL5e defaults 56 PostScript defaults 59 printer settings 51 TCP/IP address 202 token-ring attachment 60 twinax 71 twinax SCS 67 Continue indicator light 29 Continue key 30 CONTINUOUS TEST, Test Menu item 46 controller card installing SIMM and hard drive 154 IPDS SIMM [...]

error log, displaying 80 ERROR LOG, Machine Info Menu item 80 error messages 221 errors messages, list of 221, 231 overriding errors with autocontinue 52 paper jams 115 setting autocontinue mode 52 ethernet description 16 ethernet attachment, installing 166 Ethernet Menu 62 F face down 85 face up 85 face-up tray, installing 152 faceup output bin FA[...]

installing 2000-sheet finisher 180 installing 2000-sheet input drawer 174 installing DRAMs 154 installing duplex unit 171 installing envelope feeder 168 installing face-up tray 152 installing hard drive 154 installing network interface card 166 installing options controller card 162 installing paper stopper 151 installing printer stand 193 installi[...]

memory (continued) IPDS memory requirements 199 managing 197 memory reduction technology 200 page protection 200 PCL memory requirements 199 PostScript memory requirements 199 reducing usage 200 storing fonts 197 Memory Configuration (Memconfig) Menu 54 memory options, installing 154 memory reduction technology 200 memory requirements 199 memory, i[...]

messages (continued) 47 ATTACHMENT OPTION ERROR 229 50.1 ERROR FUSER CALL FOR SERVICE 231 50.2 ERROR FUSER CALL FOR SERVICE 231 50.3 ERROR FUSER CALL FOR SERVICE 231 50.4 ERROR FUSER CALL FOR SERVICE 231 51.1 ERROR SCANNER CALL FOR SERVICE 231 51.2 ERROR SCANNER CALL FOR SERVICE 231 51.3 ERROR SCANNER CALL FOR SERVICE 231 51.4 ERROR LASER CALL FOR [...]

network interface card (continued) setting IP address 202 setting LAA address 204 setting MAC address 204 setting network address 201, 202 setting subnet mask address 202 setting TCP/IP address 202 types supported 166 network management software Adobe Acrobat files 26 network printer manager 24 network printer manager, obtaining 24 network printer [...]

PAGEPROT, PS Menu item 59 PAGESIZE, PCL Menu item 57 panel See operator panel paper clearing jams 109 long edge 96 orientation, setting for PCL5e (landscape or portrait) 57 selecting 83 short edge 96 sizes supported 83 sources 83 2000-sheet input drawer 83 auxiliary tray 83 envelope tray 83 tray 1 83 tray 2 83 tray 3 83 stapling 106 using letterhea[...]

print quality (continued) entire print is blank 238 light areas on the print 236, 237 print is too light 235 printed image rubs off or smears 239 random deletions 236 repetitive marks on the print 236 solving problems 235 the print is damaged 240 the printed image is blurred 240 toner spots on the print 235 vertical bands of deletions 237 vertical [...]

software (continued) network printer manager, versions 24 network printer resource 25 network printer resource, obtaining 25 network printer resource, versions 25 printer drivers 22 SNMP 24 SOURCE, Paper Menu item 48 specifications cartridge 276 humidity and temperature for cartridge storage 276 printer 275 toner cartridge 276 stackers See bins sta[...]

toner (continued) setting lighter 52 specifications 276 toner low message 140 TonerMiser 19, 52, 53, 140 usage page count 80 yield 19, 53, 140 TONER CTR, Machine Info Menu item 80 toner density 52 TonerMiser 6, 52, 53, 140 top margin, coax SCS 66 top printer cover 8, 110, 111, 113 tray 1 Coax SCS Menu item 64 Twinax SCS Menu item 67 tray 2 Coax SCS[...]

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Readers' Comments — We'd Like to Hear from You IBM Network Printer 24 IBM Network Printer 24PS User's Guide Publication No. S544-5378-01 Use this form to provide comments about this publication, its organization, or subject matter. Understand that IBM may use the information any way it believes appropriate, without incurring any ob[...]

Cut or Fold Along Line Cut or Fold Along Line Readers' Comments — We'd Like to Hear from You S544-5378-01 IBM Fold and Tape Please do not staple Fold and Tape NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES BUSINESS REPLY MAIL FIRST-CLASS MAIL PERMIT NO. 40 ARMONK, NEW YORK POSTAGE WILL BE PAID BY ADDRESSEE Information Development T[...]

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IBM  Part Number: 63H4020 File Number: S370/4300/9370-16 Printed in U.S.A. S544-5378-ð1 63H4ð2ð[...]