IBM 4610 manual

4 6 1 0-K xx Fis cal P ri n ter S e rvi c e S u p p l e m e n t (GY27-0366) April 3, 2003 IBM[...]

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4 6 1 0-K xx Fis cal P ri n ter S e rvi c e S u p p l e m e n t (GY27-0366) April 3, 2003 IBM[...]

Note Before using this information and the product it supports, be sure to read “Safety information” on page xi and the general information under “Notices”, on page 59. Second Edition (March, 2003) This edition applies to the 4610 SureMark Fiscal Printer Models Kxx. This publication is available on the IBM Retail Store Solutions Electronic [...]

Contents Preface ............................ v Who should read this manual .................... v How this manual is organized .................... v Related publications and diskettes .................. v Where to find more information ................... v i Summary of changes ...................... v i i October , 2002 .........................[...]

Fiscal printer messages .................... 2 6 Chapter 6. Parts listing ..................... 2 9 Assembly 1: Covers ....................... 3 0 Assembly 2: Operator Switch and Button Assembly ........... 3 2 Assembly 3: Logic Cards and Shock Mounts .............. 3 4 Assembly 4: Document Insert Station (Only Models with DI Station) ..... 3 6 Ass[...]

Preface This manual provides information about problem determination, testing, and a parts listing of field-replaceable units (FRUs) for the 4610 Suremark Fiscal Printer Models KR3, KR5, KC4, KC5, KD3, and KD5. This document supplements the IBM 4610 SureMark Printer: Hardware Service Manual , IBM 4693, 4694, 4695 Point-of-Sale T erminals: Hardware [...]

Where to find more information A CD-ROM is available that contains books that are part of the IBM Retail Store Solutions Library Collection , SK2T -0331. Current versions of Retail Store Solutions documentation and downloadable diskettes are available on our Web site: http://www .ibm.com/solutions/retail/store (GY27-0366) April 3, 2003 vi 4610 - K [...]

Summary of changes October , 2002 Added: v Updated part numbers in parts catalog Assembly 12. March, 2003 Added new Models KCx (for Chile), KDx (Hungary and Italy), and KRx (for Italy). (GY27-0366) April 3, 2003 © Copyright IBM Corp. 2002, 2003 vii | |[...]

(GY27-0366) April 3, 2003 viii 4610 - K xx Fiscal Printer Service Supplement[...]

T ell us what you think Y our feedback is important in helping to provide the most accurate and high-quality information. Please take a few moments to tell us what you think about this book. The only way for us to know if you are satisfied with our books, or how we might improve their quality , is through feedback from customers like you. If you ha[...]

(GY27-0366) April 3, 2003 x 4610 - K xx Fiscal Printer Service Supplement[...]

Safety information Danger: Before you begin to install this product, read the safety information in IBM Safety Information - Read This First , GA27–4004. This booklet describes safe procedures for cabling and plugging in electrical equipment. Gevaar: V oordat u begint met de installatie van dit produkt, moet u eerst de veiligheidsinstructies leze[...]

Gevaar V oordat u begint met het installeren van dit produkt, dient u eerst de veiligheidsrichtlijnen te lezen die zijn vermeld in de publikatie IBM Safety Information — Read This First , GA27–4004. In dit boekje vindt u veilige procedures voor het aansluiten van elektrische appratuur . V AARA Ennen kuin aloitat tämän tuotteen asennuksen, lue[...]

Vigyázat Mielôtt megkezdi a berendezés üzembe helyezését, olvassa el a IBM Safety Information — Read This First , GA27–4004 könyvecskében leírt biztonsági információkat. Ez a könyv leírja, milyen biztonsági intézkedéseket kell megtenni az elektromos berendezés huzalozásakor illetve csatlakoztatásakor . Pericolo prima di iniz[...]

Peligro Antes de empezar a instalar este producto, lea la información de seguridad en Información de Seguridad—Lea Esto Primero, GA27–4004. Este documento describe los procedimientos de sequridad para cablear y enchufar equipos eléctricos. V arning—livsfara Innan du börjar installera den här produkten bör du läsa säkerhetsinformatione[...]

IBM IBM GA27-4004 GA27-4004 (GY27-0366) April 3, 2003 Safety information xv[...]

(GY27-0366) April 3, 2003 xvi 4610 - K xx Fiscal Printer Service Supplement[...]

Figures 1. 4610 Fiscal Printer Models ............................ 1 2. Removing the Fiscal Screw from Rear Panel ..................... 6 3. T ilting and Lifting Assembly out of Printer ...................... 7 4. Removing T wo Screws from Base ......................... 8 5. Removing the Paper and Ribbon Covers ...................... 9 6. Removing [...]

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Chapter 1. Printer Overview The IBM 4610 SureMark (two-station) printers are available for fiscal and non-fiscal applications. This document supplements the non-fiscal Suremark Printers Hardware Service Manual with information about fiscal models. A vailable Model Designations 4610 - K xx Fiscal Printer refers to the 4610 models KR3, KR5, KC4, KC5,[...]

The following features are supported: v Integration Panel v 40-Character VFD Post Extension v RS-485 interface cables – distributed and integrated lengths (Models KRx only) v RS-232 interface cables – three lengths (Models KCx and KDx only) v Cash drawer (Models KCx and KDx only) The 4610 SureMark Fiscal Printer Models Kxx The model Kxx printer[...]

– Communicating with the printer logic card. v The fiscal interface card The interface card provides the POS terminal communication and power interface, and power conversion functions. v The fiscal memory card The fiscal memory card holds a nonvolatile memory module where long-term printer transaction totals are permanently stored. This fiscal me[...]

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Chapter 2. SureMark printer service manual supplement This chapter supplements the IBM 4610 SureMark Printers: Hardware Service Manual, GY27-0355 . Electrostatic discharge Attention: Electrostatic discharge (ESD) damage can occur when there is a difference in charge between the part, the product, and the service person. No damage occurs if the serv[...]

Fiscal interface assembly 1. Power OFF the printer by either powering off the terminal or unplugging the external power source from the electrical outlet. 2. Remove the fiscal printer seal that covers the fiscal screw . 3. Remove the fiscal screw . 4. Remove the CompactFlash card by pressing the card eject button with a pencil. 5. Flip the printer [...]

7. Gently tilt and lift the fiscal interface assembly out of the printer . Bottom Cov er Fiscal Interf ace Assembly T op Cov er Figure 3. Tilting and Lifting Assembly out of Printer Removal and Replacement Procedures (GY27-0366) April 3, 2003 Chapter 2. SureMark printer service manual supplement 7[...]

T op cover 1. Power OFF the printer by either powering off the terminal or unplugging the external power source from the electrical outlet. 2. Perform the removal procedure for the fiscal interface assembly (see page 6). 3. Remove the two screws from the bottom of the printer . 4. See Figure 5 on page 9. Open the paper cover . Place the top of the [...]

P aper Cov er T op Cover Ribbon Cov er Lift T ab Lock T ab Thermal Paper Guide Ribbon Cov er T op Cover T op Cover P aper Cov er Screwdriver Figure 5. Removing the Paper and Ribbon Covers Removal and Replacement Procedures (GY27-0366) April 3, 2003 Chapter 2. SureMark printer service manual supplement 9[...]

6. See Figure 6. Remove the top cover . Pull the front of the top cover forward and off the mounting post. 7. Reach in and release the rear latch in the CR station paper well. Note: Make sure that the front shock is correctly seated in the top cover before installing a new top cover . 8. Lift the front of the top cover outward and upward until it c[...]

Fiscal processor card 1. Remove the fiscal assembly from the printer (see “Fiscal interface assembly” on page 6). 2. Remove the four screws that attach the fiscal processor card to the standoffs. 3. Gently pull the cards upwards. Screws Fiscal Processor Board Figure 7. Removing Fiscal Processor Card Removal and Replacement Procedures (GY27-0366[...]

CompactFlash card assembly 1. Remove the fiscal interface assembly from the printer (see “Fiscal interface assembly” on page 6). 2. Remove the fiscal processor card (see “Fiscal processor card” on page 1 1). 3. Remove the four screws that attach the CompactFlash assembly to the fiscal interface assembly housing. 4. Remove the CompactFlash a[...]

CompactFlash card (all models except KCx) 1. Using key FRU number 54P1597, unlock the CompactFlash Card Assembly . 2. Press the CompactFlash ejection button to remove the CompactFlash Card. CompactFlash Ejection Button Figure 9. Removing the CompactFlash Card Removal and Replacement Procedures (GY27-0366) April 3, 2003 Chapter 2. SureMark printer s[...]

Fiscal interface card 1. Remove the fiscal interface assembly from the printer (see “Fiscal interface assembly” on page 6). 2. Remove the fiscal processor card (see “Fiscal processor card” on page 1 1). 3. Unscrew the four standoffs from the fiscal interface assembly . Attention: Use a hex nut driver to unscrew the four standoff screws to a[...]

Fiscal memory card Attention: The memory card is permanently bonded to the fiscal interface assembly . Removal of all FRUs from the fiscal interface housing is required before replacing the memory card. 1. Remove the fiscal interface assembly from the printer (see “Fiscal interface assembly” on page 6). 2. From the fiscal interface housing: a. [...]

Removal and Replacement Procedures (GY27-0366) April 3, 2003 16 4610 - K xx Fiscal Printer Service Supplement[...]

Chapter 3. Point-of-Sale terminal service manual supplement This chapter supplements the IBM 4693, 4694, 4695 Point-of-Sale T erminals: Hardware Service Manual . Messages There are messages that are displayed or printed at the point-of-sale terminal to provide information about the fiscal printer: v Power-On Reset v Tnnn v Wnnn v Ennn Power-on rese[...]

T7161 Fiscal unit failure Explanation: A problem is detected in the fiscal memory . User Response: Switch POWER OFF and service the fiscal printer . T9501 Length of input incorrect. Re-enter . Explanation: A date or closure number that was entered for the dump is not valid. User Response: Re-enter the correct dates or closure numbers. T9502 Invalid[...]

T951 1 Enter password User Response: Enter the password. T9512 Enter start year: YYYY User Response: Enter the start year of the dump range. T9513 Enter end year: YYYY User Response: Enter the end year of the dump range. T9515 Enter operator number: User Response: W ait for the application to complete loading. T9516 Enter start address: NNNN User R[...]

Ennn messages These messages are event messages displayed in conjunction with message W332. E030 Explanation: An error occurred in the fiscal unit at power up. User Response: Run the to determine the cause of the problem. E032 Explanation: A power line disturbance occurred during command processing. User Response: Run the to determine the cause of [...]

E045 Explanation: More than 199 repair actions have been performed on the fiscal unit. User Response: The fiscal unit requires service. (GY27-0366) April 3, 2003 Chapter 3. Point-of-Sale terminal service manual supplement 21[...]

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Chapter 4. System log descriptions These tables contain information about the B x /S xxx /E nnn entry in system messages. For additional information, see “System Log Descriptions” in the IBM 4690 Store System: Messages Guide . B2 - T erminal hardware errors T able 2. B2 - T erminal Hardware Errors Source(s) Event System Message Unique Data Aler[...]

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Chapter 5. Hardware service manual for input/output devices supplement This chapter supplements the IBM Store Systems: Hardware Service Manual for Point-of-Sale Input/Output Devices . CAUTION: For your safety , connect equipment requiring electrical power to a properly wired and grounded outlet. DANGER Never work on equipment or connect or disconne[...]

T able 4. Diagnostic or Service Diskette Fiscal Printer Messages Printer Message Cause or Repair Action 6338, 63B8 1. The fiscal processor card is failing. 2. Cable 7 is failing. Replace the cable. T0051 Return Code /xxx xxx = the three digit Printer Message. Refer to the Programming guide for your printer model your country’s specific return cod[...]

T able 5. 4690 Operating System Fiscal Printer Messages Printer Message Repair Action T0050 Return Code 8090 xxxx xxxx = the four digit Printer Message . Refer to the Programming guide for your printer model your country’s specific return codes. (See http://www .ibm.com/solutions/retail/store. Select support , then select publications .). T7151 T[...]

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Chapter 6. Parts listing Assembly 1: Covers ....................... 3 0 Assembly 2: Operator Switch and Button Assembly ........... 3 2 Assembly 3: Logic Cards and Shock Mounts .............. 3 4 Assembly 4: Document Insert Station (Only Models with DI Station) ..... 3 6 Assembly 5: Thermal Printhead Assembly and Cover ........... 3 8 Assembly 6: P[...]

Assembly 1: Covers 1 2 3 4 7 6 (GY27-0366) April 3, 2003 30 4610 - K xx Fiscal Printer Service Supplement[...]

Asm– Index Part Number Units Description 1–1 42H1 136 1 v Cover , Customer Receipt Paper –2 42H1 132 1 v Cover , Ribbon –3 42H1 131 1 v Cover , T op –4 42H1 138 1 v Paper Guide, Customer Receipt (Thermal) –6 42H1 125 1 v Bucket, Paper , Customer Receipt –7 NP Frame Assembly 1: (continued) (GY27-0366) April 3, 2003 Chapter 6. Parts lis[...]

Assembly 2: Operator Switch and Button Assembly 5 1 2 3 4 6 (GY27-0366) April 3, 2003 32 4610 - K xx Fiscal Printer Service Supplement[...]

Asm– Index Part Number Units Description 2–1 42H1 139 2 v Button, Operator (2x) –2 42H1 135 1 v Switch assembly , Operator Includes Screw (assembly Index 2-3) and Insulator (assembly Index 2-4) –3 NP vv Screw (see kit 42H1063) –4 NP vv Insulator , Switch –5 NP Frame Assembly 2: (continued) (GY27-0366) April 3, 2003 Chapter 6. Parts list[...]

Assembly 3: Logic Cards and Shock Mounts (GY27-0366) April 3, 2003 34 4610 - K xx Fiscal Printer Service Supplement[...]

Asm– Index Part Number Units Description 3–1 NP Frame – 42H1 140 1 v Kit, Shock Mounts (Includes assembly Index 3-2, 3-3, 3-4 , and 3-5) –2 NP vv Shock, Front, Mount –3 NP vv Shock, Front –4 NP vv Shock, Rear (X2) –5 NP vv Support, Front –6 02L0769 1 Shield, Models KR3 and KR5 (shield kit, one shield is unused on these models) –7 [...]

Assembly 4: Document Insert Station (Only Models with DI Station) 1 2 3 5 4 6 7 (GY27-0366) April 3, 2003 36 4610 - K xx Fiscal Printer Service Supplement[...]

Asm– Index Part Number Units Description 4–1 NP Frame –2 42H1 133 NP DI Forms Entry , Upper –3 42H1 1 15 1 v Flipper Cover , Includes Rollers (assembly Index 4-4) and roller shafts (assembly Index 4-5). See Assembly 9 for the DI Lower Forms Entry Cover for Model KR3 –4 NP vv Rollers (X4) –5 NP vv Shaft, roller (X2) –6 42H1 1 16 1 v Ca[...]

Assembly 5: Thermal Printhead Assembly and Cover 2 1 3 4 11 5 6 10 7 8 12 9 (GY27-0366) April 3, 2003 38 4610 - K xx Fiscal Printer Service Supplement[...]

Asm– Index Part Number Units Description 5–1 42H1056 1 v Kit, Cables, Thermal Printhead Includes Both Cables, Cable T ie, and Spiral Wrap. –2 42H1 137 1 v Hinge Includes assembly Index 5-4, 5-5, and 5-6. –3 30L6441 v Thermal Printhead Assembly , High Speed –3 42H1 122 1 v Thermal Printhead Assembly Includes assembly Index 5-4, 5-5, 5-6, 5[...]

Assembly 6: Printhead T ransport and Ribbon Drive Assembly 1 2 3 4 5 6 7 8 9 10 11 12 (GY27-0366) April 3, 2003 40 4610 - K xx Fiscal Printer Service Supplement[...]

Asm– Index Part Number Units Description 6–1 42H1 107 1 v Bushing, Gap Adjust (2X) –2 42H1 106 1 v Shaft, Transport, Rear Includes Gap Adjust Bushings (assembly Index 6-1) –3 42H1044 1 v Shaft, T ransport, Front Includes Screw (assembly Index 6-4) –4 NP vv Screw (see kit 42H1063) –5 42H1 1 10 1 v Belt, T iming –6 42H1 109 1 v Spring, [...]

Assembly 7: Impact Printhead Assembly (Only Models with DI Station) 1 2 3 4 5 6 7 8 9 10 (GY27-0366) April 3, 2003 42 4610 - K xx Fiscal Printer Service Supplement[...]

Asm– Index Part Number Units Description 7–1 42H1047 1 v Guide, Ribbon Includes Screws (assembly Index 7-2) –2 NP vv Screws (2X) Part of Hardware Kit, 42H1063, Miscellaneous Fasteners. –3 42H1046 1 v Printhead assembly , Impact Includes Printhead, Screw (assembly Index 7-4), Printhead Gap Gage –4 NP vv Screw (see kit 42H1063) –5 42H1 1 [...]

Assembly 8: Document Insert Station Platen and Lever (Only Models with DI Station) 4 3 2 1 5 9 8 7 6 10 12 11 13 16 17 18 19 (GY27-0366) April 3, 2003 44 4610 - K xx Fiscal Printer Service Supplement[...]

Asm– Index Part Number Units Description 8– 42H1062 1 v Platen assembly , DI Station Includes assembly Index 8-1, 8-2, 8-3, 8-4, and 8-5. –1 NP vv E-Clips (2X) (part of 42H1063) –2 NP vv Shaft, Platen –3 NP vv Spring, Clip (2X) (part of 42H1 144) –4 NP vv Platen –5 NP vv Spring, Platen (part of 42H1 144) – 42H1051 1 v Pressure Pad a[...]

Assembly 9: Document Insert Drive Shaft Assembly (Only Models with DI Station) (GY27-0366) April 3, 2003 46 4610 - K xx Fiscal Printer Service Supplement[...]

Asm– Index Part Number Units Description 9–1 NP Frame –2 38H7504 1 v Read Head, MICR (Model KR4 Only) Includes Screw (assembly Index 9-3) and Sample Check (2x) –3 NP vv Screw (part of 42H1063) – 42H1057 1 v DI Feedroller assembly . (Model KR4 Only) Includes assembly Index 9-4, 9-5, and 9-6. –4 NP vv DI Feedroller (Model KR4 Only) –5 N[...]

Assembly 10: Document Insert Station Gears and Motor (Only Models with DI Station) 4 1 2 5 3 7 6 9 8 10 11 12 13 (GY27-0366) April 3, 2003 48 4610 - K xx Fiscal Printer Service Supplement[...]

Asm– Index Part Number Units Description 10– 42H1053 1 v Kit, DI Gears Includes assembly Index 10-1, 10-2, 10-3, 10-4, and 10-5 –1 NP vv Gear , Motor –2 NP vv Gear , Idler –3 NP vv Gear , Shaft –4 NP vv E-Clip (Also part of Hardware Kit, 42H1063, Miscellaneous Fasteners.) –5 NP vv E-Clip (X2) (Also part of Hardware Kit, 42H1063, Misce[...]

Assembly 1 1: Customer Receipt Drive, Cutter , and Platen (GY27-0366) April 3, 2003 50 4610 - K xx Fiscal Printer Service Supplement[...]

Asm– Index Part Number Units Description 1 1– 42H1065 1 v Thermal Cutter assembly Includes assembly Index 1 1-1, 1 1-2, 1 1-3, 1 1-4, 1 1-5, 1 1-6, 1 1-7, 1 1-8, and lubricant –1 NP vv Guide, Thermal (also part of 42H1 164) –2 NP vv Spring, Leaf or Lever/Spring –3 NP vv Stud –4 NP vv Blade, Stationary or Blade assembly , Stationary –5[...]

Assembly 12: Fiscal Interface Assembly , Models KRx 15 1 2 3 4 5 7 8 9 10 11 12 13 16 14 (GY27-0366) April 3, 2003 52 4610 - K xx Fiscal Printer Service Supplement[...]

Asm– Index Part Number Units Description 12– 1 Fiscal interface assembly , Models KRx: –1 NP v Screw , included in index assembly -4 –2 v Use the Country-specific Fiscal Processor Card Assembly for: – 35P0186 1 vv Hungary (Models KRx) – 13G2022 1 vv Italy (Models KRx) –3 NP v 3X8 D_SM Small-ZC standoff, included in index assembly -4 ?[...]

Assembly 13: Fiscal Interface Assembly , Models KCx and KDx 15 1 2 3 4 5 7 8 9 10 11 12 13 16 14 (GY27-0366) April 3, 2003 54 4610 - K xx Fiscal Printer Service Supplement | | |[...]

Asm– Index Part Number Units Description 13– 1 Fiscal interface assembly , Models KCx and KDx: –1 NP v Screw , included in index assembly -4 –2 v Use the Country-specific Fiscal Processor Card Assembly for: – 54P1694 1 vv Chile (Model KCx) – 54P1693 1 vv Hungary (Models KDx) – 54P1695 1 vv Italy (Models KDx) –3 NP v 3X8 D_SM Small-Z[...]

Assembly 14: Hardware Kits Asm– Index Part Number Units Description 14–1 42H1063 1 v Kit, Miscellaneous Fasteners – 1622302 NP vv W asher (2X) – 38H7338 NP vv Nut, Hex, T ransport, M3 (9X) – 38H7366 NP vv Screw , M3X14 – 38H7367 NP vv Screw , Motor (3X) – 38H7402 NP vv Screw , Shoulder (2X) – 42H1028 NP vv Screw , Ribbon Shield (2X)[...]

Assembly 15: Cable Assemblies, Filler Panel, Power Supply Asm– Index Part Number Units Description 15–1 42H1 143 1 Cables, Logic Card Includes Signal Cable, Power Cable, and Cable Clamp. –2 42H1056 1 Cables, Thermal Printhead Includes Both Cables, Cable T ie, and Spiral Wrap. – 3 4 2 H 1111 1 Cable assembly , Impact Printhead –4 42H1 157 [...]

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Appendix. Notices References in this publication to IBM products, programs, or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service in this publication is not intended to state or imply that only IBM’s product, program, or service may be used. A[...]

Electrostatic Discharge (ESD) Attention: ESD damage can occur when there is a difference in charge between the part, the product, and the service person. No damage will occur if the service person and the part being installed are at the same charge level. ESD Damage Prevention Anytime a service action involves physical contact with logic cards, mod[...]

Part Number Index Part Number Asm– Index Page 01P9594 12– 53 01P9594 13– 55 01P9598 12– 53 01P9598 13– 55 02L0769 3–6 35 08L1843 5–1 1 39 13G2002 13–4 55 13G2022 12– 53 13G2024 12– 53 13G2030 15–7 57 13G2035 15–6 57 13G2036 15– 57 13G2037 15– 57 1622302 14– 56 17P6226 12–4 53 30L6441 5–3 39 30L6442 5–12 39 30L644[...]

Part Number Asm– Index Page 42H1 162 14– 56 42H1 164 1 1–12 51 42H1 169 14– 56 42H1 176 15–8 57 42H1 179 14– 56 42H1 180 5–7 39 42H1 190 7– 43 42H1204 14– 56 42H1262 5–1 1 39 4483179 14– 56 45L2777 12–10 53 45L2777 13–10 55 53F4942 14– 56 54P1597 12–16 53 54P1597 13–16 55 54P1693 13– 55 54P1694 13– 55 54P1695 13?[...]

Index Numerics 4690 operating system 26 4693 reference / support diskette, fiscal system utility 4694 service diskette, 26 4694 service diskette, 4693 reference / support diskette, fiscal system utility 26 A assembly , CompactFlash card 12 assembly , fiscal interface 2 available model designations 1 B b2 - terminal hardware errors 23 b3 - terminal [...]

procedures, removal and replacement 5 processor card, fiscal 1 1 publications CD-ROM book collection vi Web site vi publications, related v R reference / support diskette, fiscal system utility 4694 service diskette, 4693 26 related publications and diskettes v removal and replacement procedures 5 removed cards, handling 5 removing replacing Compac[...]

Readers’ Comments — We’d Like to Hear from Y ou 4610 - K xx Fiscal Printer Service Supplement Overall, how satisfied are you with the information in this book? V ery Satisfied Satisfied Neutral Dissatisfied V ery Dissatisfied Overall satisfaction hhhhh How satisfied are you that the information in this book is: V ery Satisfied Satisfied Neutr[...]

Readers’ Comments — We’d Like to Hear from Y ou IBMR Cut or Fold Along Line Cut or Fold Along Line Fold and T ape Please do not staple Fold and T ape Fold and T ape Please do not staple Fold and T ape NO POST AGE NECESSARY IF MAILED IN THE UNITED ST A TES BUSINESS REPL Y MAIL FIRST -CLASS MAIL PERMIT NO. 40 ARMONK, NEW YORK POST AGE WILL BE P[...]

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