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Buen manual de instrucciones
Las leyes obligan al vendedor a entregarle al comprador, junto con el producto, el manual de instrucciones IBM APTARE 6.5. La falta del manual o facilitar información incorrecta al consumidor constituyen una base de reclamación por no estar de acuerdo el producto con el contrato. Según la ley, está permitido adjuntar un manual de otra forma que no sea en papel, lo cual últimamente es bastante común y los fabricantes nos facilitan un manual gráfico, su versión electrónica IBM APTARE 6.5 o vídeos de instrucciones para usuarios. La condición es que tenga una forma legible y entendible.
¿Qué es un manual de instrucciones?
El nombre proviene de la palabra latina “instructio”, es decir, ordenar. Por lo tanto, en un manual IBM APTARE 6.5 se puede encontrar la descripción de las etapas de actuación. El propósito de un manual es enseñar, facilitar el encendido o el uso de un dispositivo o la realización de acciones concretas. Un manual de instrucciones también es una fuente de información acerca de un objeto o un servicio, es una pista.
Desafortunadamente pocos usuarios destinan su tiempo a leer manuales IBM APTARE 6.5, sin embargo, un buen manual nos permite, no solo conocer una cantidad de funcionalidades adicionales del dispositivo comprado, sino también evitar la mayoría de fallos.
Entonces, ¿qué debe contener el manual de instrucciones perfecto?
Sobre todo, un manual de instrucciones IBM APTARE 6.5 debe contener:
- información acerca de las especificaciones técnicas del dispositivo IBM APTARE 6.5
- nombre de fabricante y año de fabricación del dispositivo IBM APTARE 6.5
- condiciones de uso, configuración y mantenimiento del dispositivo IBM APTARE 6.5
- marcas de seguridad y certificados que confirmen su concordancia con determinadas normativas
¿Por qué no leemos los manuales de instrucciones?
Normalmente es por la falta de tiempo y seguridad acerca de las funcionalidades determinadas de los dispositivos comprados. Desafortunadamente la conexión y el encendido de IBM APTARE 6.5 no es suficiente. El manual de instrucciones siempre contiene una serie de indicaciones acerca de determinadas funcionalidades, normas de seguridad, consejos de mantenimiento (incluso qué productos usar), fallos eventuales de IBM APTARE 6.5 y maneras de solucionar los problemas que puedan ocurrir durante su uso. Al final, en un manual se pueden encontrar los detalles de servicio técnico IBM en caso de que las soluciones propuestas no hayan funcionado. Actualmente gozan de éxito manuales de instrucciones en forma de animaciones interesantes o vídeo manuales que llegan al usuario mucho mejor que en forma de un folleto. Este tipo de manual ayuda a que el usuario vea el vídeo entero sin saltarse las especificaciones y las descripciones técnicas complicadas de IBM APTARE 6.5, como se suele hacer teniendo una versión en papel.
¿Por qué vale la pena leer los manuales de instrucciones?
Sobre todo es en ellos donde encontraremos las respuestas acerca de la construcción, las posibilidades del dispositivo IBM APTARE 6.5, el uso de determinados accesorios y una serie de informaciones que permiten aprovechar completamente sus funciones y comodidades.
Tras una compra exitosa de un equipo o un dispositivo, vale la pena dedicar un momento para familiarizarse con cada parte del manual IBM APTARE 6.5. Actualmente se preparan y traducen con dedicación, para que no solo sean comprensibles para los usuarios, sino que también cumplan su función básica de información y ayuda.
Índice de manuales de instrucciones
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APT ARE S torageConsole Data Collector Inst allation Guide for IBM T ivoli S torage Manager 6.5[...]
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Copyrights and Trademarks iii Copyright s and T rademarks Copyright © 2008 AP T ARE, Inc., All rights reserved. The information contained in this book is subject to change without notice. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. AP T A RE ® and StorageC[...]
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iv APTARE StorageConsole Data Co llector Installation Guide fo r IBM Tivoli Stora ge Manager[...]
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v v Preface 1 About This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Contacting AP T ARE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Chapter 1 Introduction to Data Collection 3 Data Collec tion Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Architecture Overview . . . . . . . . [...]
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vi APTARE StorageConsole Data Co llector Installation Guide for IBM Tivoli Stor age Manager[...]
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About This Book 1 Chapter 0 Preface About This Book This document provides detailed step-by-step instructions for the installation of the APT ARE Data Collector for IBM T ivoli S torage Manager . This install guide is valid for Portal version 6.5 onward. This document assumes either: • The Portal has already been suc cessfully installed in yo[...]
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2 APTARE StorageConsole Data Colle ctor Installation Guide fo r IBM Tivoli Storage Manager[...]
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Data Collection Overview 3 Application Administrator’s Guide 1 Chapter 0 Introduction to Data Collection This chapter covers the following topics: • Data Collection Overview • Architecture Overview Dat a Collection Overview The Data Collector is a centralized and re motely managed data collection mechanism. This Java application is respon[...]
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4 APTARE StorageConsole Data Colle ctor Installation Guide fo r IBM Tivoli Storage Manager • Symantec Backup Exec - The Data Collector uses database c ommands to obtain information from each Backup Exec serve r. Note: Veritas NetBackup is the only ba ckup produc t that does not require a Data Collector because an agent is used to ob tain info[...]
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Architecture O verview 5 Architecture Overview The following diagram provides an exampl e of how the IBM T ivoli S torage Manager Data Collector could be de ployed in your environment. Figure 1.1 Data Collector in an IBM Tivoli Storage Manager Environment For each TSM Instance, the Data Collector will establish connections to the database using[...]
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6 APTARE StorageConsole Data Colle ctor Installation Guide fo r IBM Tivoli Storage Manager[...]
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Before You Install the Data Collector 7 Application Administrator’s Guide 2 Chapter 1 Pre-Installation Setup This chapter covers the following topics: • Before You Install the Data Collector • Updating the Local Hosts File • Adding TSM Host Servers to StorageConsole • Configuring Data Collector Policies in the Portal Before Y ou Inst [...]
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8 APTARE StorageConsole Data Colle ctor Installation Guide fo r IBM Tivoli Storage Manager Add entries for aptareportal. yourdomain.com and aptareagent. yourdomain.com , both resolving to the Portal server IP address.[...]
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Adding TSM Host Serv ers to StorageConsole 9 Adding TSM Host Serv ers to S torageConsole Repeat these steps for each TSM Host Server . 1. Open a browser window and point it to your instance of the Portal (for example: http://aptareportal. yourdomain.com ). 2. Login as an admin user (e.g. admin@ yourdo main.com ). 3. In the Portal toolbar at the[...]
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10 APTARE StorageConsole Data Colle ctor Installation Guide for IBM Tivoli Storage Manager 6. Enter values for all of the required fields (den oted by an *) in the Server Administration window and click OK . The field, Internal Name , needs to match the host name of the TSM Server. Ensure you select TSM Server as the Type. The fields External N[...]
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Configuring Data Colle ctor Policies in the Portal 11 Configuring Dat a Collecto r Policies in the Port al The key parameters that the Data Collector uses to connect to the data source are contained in Data Collector Policies . These policies are maintained via the Portal and stored in the database. Prior to installi ng the Data Collector , you[...]
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12 APTARE StorageConsole Data Colle ctor Installation Guide for IBM Tivoli Storage Manager 3. If adding a new data collector, in the Da ta Collector Administration window, click Add Collector to display the Data Collector Properties window, as shown below. Create a relevant Collector Name and Passcode, to be use d when accessing the Data Collec[...]
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Configuring Data Colle ctor Policies in the Portal 13 Note: If you have more than one TS M Host Serv er to configure, you can add additional Child Collector Policy records upon co mplet ing the setup of this record. Add or select the parameters. Mand atory para meters are denoted by an asterisk (*):: Field Description Sample Value Domain The do[...]
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14 APTARE StorageConsole Data Colle ctor Installation Guide for IBM Tivoli Storage Manager 7. Click OK to save t he Policy and retu rn to the Child Collector Configuration screen where the Child Policy will be listed. From here, you can add an ad ditional Child Poli cy record (for example, if the data collector needs to communicate with other T[...]
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Installing the Data Coll ector 15 Application Administrator’s Guide 3 Chapter 1 Data Collector Installation This chapter includes the instructions for installing the Da ta Collector on the Data Collector Server . Inst alling the Dat a Collec tor Follow the steps in the following sections to install the Data Collector on the Data Collector Ser[...]
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16 APTARE StorageConsole Data Colle ctor Installation Guide for IBM Tivoli Storage Manager • Proceed to the Console Installation Instructions.[...]
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Installing the Data Coll ector 17 Inst alling via the Internet Follow these instructions if you do not have a CD and you are installing on a Data Collector Server that has Internet access and a web browser . Note: If your Data Collector Server does not have Internet access or web browser access—for example, X-Windows not available), proceed t[...]
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18 APTARE StorageConsole Data Colle ctor Installation Guide for IBM Tivoli Storage Manager 4. Click on the download link that corr esponds to the platform of the Data Collector Server . 5. At the prompt, save the Data Collector In staller to a directory on the client. 6. Copy the Data Collector Installe r to the Data Collector Server where the [...]
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Installing the Data Coll ector 19 GUI Deployment of the Dat a Collector InstallAnywhere will prepare to install the Data Collector software. After checking the available disk space and downloading the in staller , an introduction dialogue window outlines the installation process. 1. Review the installation process and click Next . The License A[...]
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20 APTARE StorageConsole Data Colle ctor Installation Guide for IBM Tivoli Storage Manager 2. Read the ag reement and c lick the “I accept” radio button and then Nex t . The installer will display a window, which prompts you for an Install Folder. 3. Specify the directory where you would like to install the Data Collector software. Acceptin[...]
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Installing the Data Coll ector 21 5. Review the summary and click Install . 6. The dialogue will track the installation as it progresses. 7. A Configuration Settings window will prompt you to select a Data Collection Task from the following list: Veritas NetBac kup, IBM Tivoli Storage Manager, EMC Legato NetWorker, Symantec Back up Exec, HP Da [...]
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22 APTARE StorageConsole Data Colle ctor Installation Guide for IBM Tivoli Storage Manager 10. After entering the conf iguration settings, click Finish . 11. In the Install Complete window, click Done . The InstallAnywhere portion of th e installation is now complete. 12. Continue using the instructions in “ Validating the Instal lation ” o[...]
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Installing the Data Coll ector 23 InstallAnywhere will guide y ou through the installation of th e APTARE StorageConsole Data Collector . It is strongly recommended that you quit all programs befor e continuing with this installation. Respond to each prompt to p roceed to the next step in the i nstallation. If you want to change something on a [...]
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24 APTARE StorageConsole Data Colle ctor Installation Guide for IBM Tivoli Storage Manager APTARE StorageConsole Install Folder: /opt/aptareagent Link Folder: /tmp/install.dir.30662/ Do_Not_Install Product Components: APTARE StorageConsole A gent, Help Java VM Installation Folder : /opt/aptareagent/jre Disk Space Information (for Installation T[...]
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Installing the Data Coll ector 25 : Note: Enter the nu mber for the back up prod uct Data Collector you are installi ng. 9. The installer will prompt for the Da ta Collector Na me . This is the ID that will be used on the Portal side to authenticate the Data Collector. This value should be the same value you configured on the Portal for the fie[...]
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26 APTARE StorageConsole Data Colle ctor Installation Guide for IBM Tivoli Storage Manager PRESS <ENTER> TO CONTINUE: =========================== ======== Installation Complete --------------------------- -------- Congratulations! the APTARE StorageConsole Agent for IBM Ti voli Storage Manager has been successfully installed to: /opt/apta[...]
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Validating the Installation 27 Application Administrator’s Guide 4 Chapter 1 Validating the Data Collector Installation This chapter includes the instructions for validating the Data Collector installation on the Data Collector Server . V alidating the Inst allation The following directions assume that the Da ta Collector files have bee n ins[...]
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28 APTARE StorageConsole Data Colle ctor Installation Guide for IBM Tivoli Storage Manager aptarebootstrap.jar Version Minimum Ver sion: 6.5.1.03 Current Ver sion: 6.5.1.03 Build Numbe r: 05162008-1420 Version information for apt are.jar and aptarebootstrap.jar at /opt/build65/IBM_TSM/lib/ o n this server aptaredev3.corp aptare.jar Version Mini[...]
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Validating the Installation 29 Validating Job --> com.storage.mbs.tsmcore.StorageP oolChildThread - SUCCESS_PERSISTING_STORAGEP OOLDETAILS Validating Job --> com.storage.mbs.tsmcore.TapeDeta ilsChildThread - SUCCESS_PERSISTING_TAPEDETA ILS Validating Job --> com.storage.mbs.tsmcore.ClientNo desChildThread - SUCCESS_PERSISTING_CLIENTNO [...]
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30 APTARE StorageConsole Data Colle ctor Installation Guide for IBM Tivoli Storage Manager List Dat a Collector Configurations Use this utility to list the various child threads and their configurations encapsulated within a data collector confi guration. This utility can be us ed in conjunction with other scripts, such as checkinstall.[sh|bat][...]
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List Data Collector Configurations 31 Software Home: /opt/Navis phere/bin Server Address: 172.16.1. 22 User Id: UjZzW0CS8Ks= Active: true Task: com.aptare.core.e mcStorage.EmcStorageArrayChildTh read Schedule: 240[...]
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32 APTARE StorageConsole Data Colle ctor Installation Guide for IBM Tivoli Storage Manager[...]
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Data Collector Manual Startup 33 Application Administrator’s Guide 5 Chapter 1 Starting the Data Collector The installer configures the Data Collector to start au tomatically , however , it does not actually start it upon completion of the inst allation because you must first validate the installation. Dat a Collector Manual S t artup Follow [...]
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34 APTARE StorageConsole Data Colle ctor Installation Guide for IBM Tivoli Storage Manager[...]
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Un-install the Data Collector on UNIX 35 Application Administrator’s Guide 6 Chapter 1 Un-installing the Data Collector Use the procedures in this chapter to un-install a Data Collector . Un-inst all the Data Collector on UNIX 1. Login to the Data Collector Server as root . 2. Stop the Data Collector service, using the command appropriate for[...]
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36 APTARE StorageConsole Data Colle ctor Installation Guide for IBM Tivoli Storage Manager Un-inst all the Data Collector on Windows 1. Login to the Data Collector Server . (User should have Administrato r privileges.) 2. Stop the Data Collector (agent) services. • Click Start > Settings > Control P anel • Click Administrative Tools .[...]
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Verify the Data Colle ctor Configuration 37 Chapter 1 Appendix A - T roubleshooting If the post-installation v alidation failed, this often is due to some simple configuration issues that can be fairly easily resolve d. This appendix lists some of the common configuration issues. If the issue cannot be resolved by following the steps in this se[...]
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38 APTARE StorageConsole Data Colle ctor Installation Guide for IBM Tivoli Storage Manager V erify Connectivity T ake the following steps to verify that the Data Collector Server can access the Portal Server: 1. Ping the Data Collector URL: ping http://aptareagent. yourdomain.c om 2. Verify that the URL has been set up correctly in DNS or in th[...]
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39 Chapter 1 Appendix B - Dat a Collector Pre-Inst allation W orksheet Complete the worksheet below for e ach of the TSM Host Servers and the TSM Instances on the TSM Host Servers being polled by the Data Collector . The TSM Instance name referenced below is the value of the Server Name field returned by the dmadmc command “q status” for th[...]
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40 APTARE StorageConsole Data Colle ctor Installation Guide for IBM Tivoli Storage Manager[...]