Inter-Tel 8600 manual

Model 8600 User Guide Inter -T el Pr otocol Mode[...]

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1 Q UICK R EFERENCE G UIDE TO F REQUENTLY U SED F EATURES These are the basic instructions for the most freq uently used telephone and voice mail features for Inter -T el endpoint s. For detailed information about these and other features, refer to the complete instructions in the appropriate user guide. P LACING AN I NTERCOM C ALL 1. Dial an exten[...]

2 P LACING A C O NFERENCE C ALL 1. While on the first call, pres s . The call is now on hold. 2. Place an intercom or outside call, then press the flashing button to place the call on hold. (If necessary , rep eat this step to place a third call on hold.) 3. Press the flashing button to join al l of the calls together in the con- ference. NOTE: Con[...]

3 P AGING 1. Lift the handset and press or dial . 2. Dial the desired pa ge zone number (0-9). 3. After the tone, make your announcem ent and hang up. NOTE: The Page feature is not supported in SIP mode. T RANSFERRING A C ALL TO A N E XTENSION /O UT SIDE N UMBER 1. Press or . 2. Dial the desired exte nsion or telephone nu mber . 3. W ait for an ans[...]

4 A CCESSING V OICE M AIL M ESSAGES 1. Access your mailbox as d escribed on page 3 . 2. If E-Mail Reader is en abled for your mailbox, say “V oice Mail” or press . If E-Mail Reader is not enabled for your mailbox, skip this step. 3. Select one of the following: • Say “New” or press to listen to new messages. • Say “Saved” or press t[...]

M ESSAGE O PTIONS * Below is a summary of the options you can use when accessing messages, after playing messages, and when recording voice mail messages. * Message options var y based on media type . F EATURE C ODES * *Some feature cod es may not apply to yo ur endpoint. For a list of fe ature codes specific to your endpoint, consu lt the user gui[...]

R EMOTE F EATURE A CCESS Remote Feature Access allows you to chang e your station password, place your endpoint in Do-Not-Disturb mode, and forward calls from another endpoint or through a special dial-up line. If you do not hear a tone after each step, or if you hear repeating tones, you have made a mistake or the feature is restricted. S tart ove[...]

Notice This Inter-T el ® user guide is released by Inter-T el , Inc. as a guide for end-users. It pro- vides information necessary to use the Model 8 600 endpoint. The contents of this user guide, which reflect curre nt Inter-T el standards, are subject to revision or change without notice. Some features or applications men tioned may require a fu[...]

P RODUCT D ISPOSAL I NSTRUCTIONS This symbol indicates that the product is classified as electrical or electronic equipment and should not be disposed of with other com- mercial or household waste at the en d of its working life. For appro- priate disposal a nd recycling instru ctions, cont act your local recycling authority or Inter- T el provider[...]

iii ©Inter-T el, Inc. March 2006 printed in US CONTENTS P AGE T able of Contents FINDING Y OUR W AY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Wel come. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About[...]

iv CONTENTS P AGE MOVING ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Setting End point Preferences . . . . . . . . . . . . . . . . . . .[...]

1 Inter-T el ® Model 8600 User Guide (ITP Mode) FINDING Y OUR WAY Finding Y our Way SECTION CONTENTS P AGE Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Your Endpoint . . . . . . . . . . . . . .[...]

2 Inter-T el ® Model 8600 User Guide (ITP Mode) FINDING Y OU R W AY W ELCOME Y our new Model 8600 endpoint provides access to several features, each of which is described in this guide. The Model 8600 endpoint supports two dif ferent modes of network proto cols, and can operate in either Inter -T el Proto col (ITP) mode or Session Initiation Proto[...]

3 Inter-T el ® Model 8600 User Guide (ITP Mode) FINDING Y OUR WAY A BOUT Y OUR E NDPOINT Y our endpoint has two basic types of buttons in addition to a Messag e Indicator lamp. • Dialpad Buttons: Allow you to enter numbers and letters. • Feature Buttons: Provide quick access to various telephone and voice mail fea- tures. NOTE: The Model 860 0[...]

4 Inter-T el ® Model 8600 User Guide (ITP Mode) FINDING Y OU R W AY Feature Button Functions The feature buttons are design ed to automate som e of th e commonly used functions, such as dialing an outside number . Each of these is described in the table below . In addition to the buttons identified in the preceding table, yo ur endpoint has a Spe-[...]

5 Inter-T el ® Model 8600 User Guide (ITP Mode) FINDING Y OUR WAY Power Requirement s The Model 8600 requires either an indivi dual power supply unit or a centralized power source to power the endpo int. Check with your system administrator about the specific power requirements for your endpoint . Before connecting a power supply unit, make sure i[...]

6 Inter-T el ® Model 8600 User Guide (ITP Mode) FINDING Y OU R W AY Sof tware and Firmware Up dates Y our endpoint c omes pre-installed wi th Inter-T e l-provided firmwar e that allows it to communicate with the telephone system. Firmware is softwa re that is embedded in a hardware device (e.g., your endpoint) that allows it to operate. Endpoints [...]

7 Inter-T el ® Model 8600 User Guide (ITP Mode) FINDING Y OUR WAY A BOUT V OICE M AIL V oice mail is an application that is part of the Inter-T el voice processing system. Using voice mail, you and other callers can send and receive recorded messages from any supported endpoint on the system. T o use voice mail fe atures, each user (or sub- scribe[...]

8 Inter-T el ® Model 8600 User Guide (ITP Mode) FINDING Y OU R W AY The instructions f or many voice mail task s are identical for st andard voice mailbox and advanced mailbox users. The instruct ions for the following common mailbox tasks are included in the Getting S t arted and Moving On sections of this guide: • Initializing your mail box (s[...]

9 Inter-T el ® Model 8600 User Guide (ITP Mode) FINDING Y OUR WAY Enterprise Messaging Enterprise Messaging (EM) is the Inter-T e l messa ging system that uses industry-stan- dard protocols for co mmunication and messaging . EM unifies communicatio n and messaging by providing access to voice mail, fax, and e-mail messages in your mail- box. The E[...]

10 Inter-T el ® Model 8600 User Guide (ITP Mode) FINDING Y OU R W AY Automatic S p eech Recognition (ASR) Automatic Speech Recognition (ASR) is a feature available for systems using EM. Because ASR is a very flexible feature, it can be enabled or disabled on several differ- ent levels. When ASR is enabled for your mailbox, you ca n issue spoken co[...]

11 Inter-T el ® Model 8600 User Guide (ITP Mode) FINDING Y OUR WAY W HAT Y OU S EE AND H EAR As you can see, your Model 860 0 and tele phone system come equipped with many features. T o help you understand what ever ything means, it is recommended that you read the following information before you use your endpoint: • A red lamp indicates that a[...]

12 Inter-T el ® Model 8600 User Guide (ITP Mode) FINDING Y OU R W AY[...]

13 Inter-T el ® Model 8600 User Guide (ITP Mode ) GETTING ST ARTED Getting Star ted SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Adjusting Your Endpoint’s Viewing Angle . . . . . . . . . . . . . . . . 14 Setting Up Voice Mail. . . . . . . . . . . . . . . . . . . . . . . [...]

14 Inter-T el ® Model 8600 User Guide (ITP Mode) GETTING ST ARTED I NTRODUCTION Now that you know what yo ur Model 8600 endpoint can do, it’ s time to start using it. In this section, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail messages, and much more. A DJUSTING Y OUR E NDPOINT ’ S V IEWING A NGLE Y our M[...]

15 Inter-T el ® Model 8600 User Guide (ITP Mode ) GETTING ST ARTED Initializing Y our Mailbox T o access voice mail, the first thing you need to do is initi alize your m ailbox. This allows you to change the defau lt password for your mailbo x, record your n ame for t he company directories, and listen to the voice mail introduct ion. T o initiali[...]

16 Inter-T el ® Model 8600 User Guide (ITP Mode) GETTING ST ARTED Recording Y our Personal Greetings Y ou can store two dif ferent personal greetings in your voice mailbo x: a primary and an alternate. Y ou may change or choose to use either greeting at any time. Y ou can then select which greeting you want played wh en a caller reaches your vo ic[...]

17 Inter-T el ® Model 8600 User Guide (ITP Mode ) GETTING ST ARTED T o record/change your personal greeting: 1. Access your mailbox as d escribed on page 30 . 2. Say “Personal” or press to se lect the Personal Options Menu. 3. Say “Greeting” or press to record or change your perso nal greetin g. 4. Do one of the follo wing : • Say “Pri[...]

18 Inter-T el ® Model 8600 User Guide (ITP Mode) GETTING ST ARTED M AKING AND R ECEIVING C ALLS Making and receiving calls is the basic purpose of any endpoint. W ith your Model 8600, you can make/receive intercom and outside calls and make emergency calls. Intercom Calls Y our extension number allows other people to place intercom calls to you, w[...]

19 Inter-T el ® Model 8600 User Guide (ITP Mode ) GETTING ST ARTED If there is no answer or if the endpoint is busy when you place an intercom call, you can do any of the following: • T o leave a station message: Press and then hang up. • T o leave a voice mail message: Press and wait for the message center to answer . (See page 29 for more me[...]

20 Inter-T el ® Model 8600 User Guide (ITP Mode) GETTING ST ARTED T o receive a non-hands free intercom call: Lift the handset to respond to the caller . NOTE: Y ou must lift the handset if the caller has the Ri ng Intercom Always fe ature (377) enabled. T o re di r ect a ringing call to an ot h er extension or to an outside number: 1. Press and d[...]

21 Inter-T el ® Model 8600 User Guide (ITP Mode ) GETTING ST ARTED When dialing the number , you have the following options: • Use the voice mail directory . See page 59 . • Use the S tation Speed-Dial feature. See page 51 . • Use the System Speed-Dial feature . See page 52 . • Redial the last number you dialed. See page 27 . Receiving Out[...]

22 Inter-T el ® Model 8600 User Guide (ITP Mode) GETTING ST ARTED P LACING C ALLS O N H OLD Y ou can place calls on hold in one of two ways: individual or system. • Individual Hold places the call on hold at one en dpoint. It can then be directly picked up at that endpoint or it can be picked up at another endpoint using the Reverse T ransfer (C[...]

23 Inter-T el ® Model 8600 User Guide (ITP Mode ) GETTING ST ARTED P LACING C ONFERENCE C ALLS W ith the Conference feature, you can establish a conference call with up to three intercom and/or outside parties (four, including you). T o place a conference call: 1. While on the first call, press to put the call on hold. 2. Place another intercom or[...]

24 Inter-T el ® Model 8600 User Guide (ITP Mode) GETTING ST ARTED T RANSFERRING C ALLS Although transferring calls is considered a basic function of an endpoint, your Model 8600 endpoint has many advanced options for this feature. W ith your endpoint, you can transfer a call to another extension, voice mail, or even an outside line. T o Another Ex[...]

25 Inter-T el ® Model 8600 User Guide (ITP Mode ) GETTING ST ARTED U SING R EVERSE T RANSFER The Reverse T ransfer (Call Pick Up) feature allows you to answer a call that is ring- ing or holding at anot her endpoint. For ex ampl e, if the attend ant transfers a call to you but you have stepped away from your en dpoint, you can pick up the call usi[...]

26 Inter-T el ® Model 8600 User Guide (ITP Mode) GETTING ST ARTED F ORWARDING C ALLS W ith the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell phone), or you can redirect calls to a voice mail or other extension. Manual Call Forwarding Manual call forwarding allows you to send in coming calls to another extension num- [...]

27 Inter-T el ® Model 8600 User Guide (ITP Mode ) GETTING ST ARTED Automatic System Forwarding Automatic System Fo rwarding allows your system administ rator to route calls based on the type of call and the status of you r telephone. Althoug h you cannot program the path of a system forward, you can enable or disable th is feature on your endp oin[...]

28 Inter-T el ® Model 8600 User Guide (ITP Mode) GETTING ST ARTED U SING A H EADSET W ith an electret headset, you can talk on the endpoint handsfree. NOTE: If your headset ha s a power-saver mode, make su re the system administrator has the Headset Connect T one flag enab led in the telephone system. If th is flag is not enabled, you may miss the[...]

29 Inter-T el ® Model 8600 User Guide (ITP Mode ) GETTING ST ARTED U SING THE M ESSAGE B UTTON In today’ s busy worl d, it’ s almost guaran teed that you will cal l someone that is on another call, does not answer , or is in DND. But, with the button, you can let the other person know you called. When you leave a message, you can: • Have the[...]

30 Inter-T el ® Model 8600 User Guide (ITP Mode) GETTING ST ARTED A CCESSING Y OUR M AILBOX If you have a message waiting in your mailbox, you m ust access y our mailbox to retrieve it . NOTE: If your telephone system uses Enterpri se Messaging (EM), your mailbox may have the Automatic S peech Recognition (ASR ) feature e nabled. Whe n ASR is en a[...]

31 Inter-T el ® Model 8600 User Guide (ITP Mode ) GETTING ST ARTED D ISABLING AND E NABLING ASR If your telephone system uses Ent e rprise Messaging (EM), your mailbox may have the Automatic Speech Recognition (ASR) feature enable d. When ASR is enabled for your mailbox, you have th e option o f issuing a spok en comman d or pressing a dial pad bu[...]

32 Inter-T el ® Model 8600 User Guide (ITP Mode) GETTING ST ARTED A CCESSING V OICE M AI L M ESSAGES When you access your mailbox, you can listen to new and saved voice mail messages. After listening to your voi ce mail messages you can access the associated options. NOTE: If your telephone system uses Enterpri se Messaging (EM), your mailbox may [...]

33 Inter-T el ® Model 8600 User Guide (ITP Mode ) GETTING ST ARTED 5. When the me ssage has finished playing, you have the following options: • Say “Replay” or press to repl ay the message from the beginning. • Say “Reply” or press to reply to t he message. Y ou have the following options: – Say “V oice Mail” or press to leave a [...]

34 Inter-T el ® Model 8600 User Guide (ITP Mode) GETTING ST ARTED Recovering Deleted V oice Mail Messages If you accidently delete a voice mail messa ge, you can retrieve it within a specific time frame (programmed by yo ur system administrator). Any ret rieved messages are then restored to your saved -message queu e. Messages that are not undel e[...]

35 Inter-T el ® Model 8600 User Guide (ITP Mode ) GETTING ST ARTED Recording and Sending V oice Mail Messages Y ou can record and send voice mail messages by accessing the record option on the main menu. NOTE: If E-Mail Reader is enabled for your mailbox, a reply to an e-mail messag e (see pag e 73 ) is a recorded voice message that is attached to[...]

36 Inter-T el ® Model 8600 User Guide (ITP Mode) GETTING ST ARTED • Say or enter the mailbox nu mber or group list number . The system announces the name assigned to the mailbox number or group list number . Y ou have the following options: – Say “Y es” or press to accept the subscriber ’ s name. – Say “No” or press to start over .[...]

37 Inter-T el ® Model 8600 User Guide (ITP Mode ) GETTING ST ARTED Canceling Unheard V oice Mail Messages Y ou can canc el unretrieved messa ges that you ha ve sent to ind ividuals, but no t mes- sages that you sent to group lists. T o cancel unheard voice mail messages: 1. Access your mailbox as d escribed on page 30 . 2. While listening to the v[...]

38 Inter-T el ® Model 8600 User Guide (ITP Mode) GETTING ST ARTED U SING D O -N OT -D ISTURB M ODE If you are away from your d esk, or if you d o no t want to be disturbed, yo u can u se the DND feature. This halts all p a ges and calls to your endpoint, except queue callbacks, recalls, and direct ring-in calls. When other users call your endpoint[...]

39 Inter-T el ® Model 8600 User Guide (ITP Mode ) GETTING ST ARTED U SING R EMINDER M ESSAGES Never be late for a meeting again! W ith Reminder Messages, you can program your endpoint, up to 24 hours in advance, t o alert you at a specified time. At the pro - grammed time, the reminder message signals you with eigh t short tones. If you are on a c[...]

40 Inter-T el ® Model 8600 User Guide (ITP Mode) GETTING ST ARTED[...]

41 Inter-T el ® Model 8600 User Guide (ITP Mode ) MOVING ON Moving On SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Setting Endpoint Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Changing Volume Levels . . . . . . . . . . . . . . . . . . . . . . . . .[...]

42 Inter-T el ® Model 8600 User Guide (ITP Mode) MOVING ON I NTRODUCTION Now that you’ve mastered the basics, it’ s ti me to move on to th e advanced features. In this section, you’ll learn how to program your endpoint, use directories, access your mailbox remotely , and perform various other functio ns. S ETTING E ND POINT P REFERENCES Y ou[...]

43 Inter-T el ® Model 8600 User Guide (ITP Mode ) MOVING ON Enabling Background Music If your telepho n e system i s equipped with a music source, you can listen to music through your speaker . T o enable or disable background music: Dial . Changing Keymap s Keymaps identify where feature buttons appear on yo ur endpoint. While all endpoi nts are [...]

44 Inter-T el ® Model 8600 User Guide (ITP Mode) MOVING ON Changing the Language When your telephone system is installed, the system administ rator can choose two of four dif ferent languages (American English, British English, Japanese, or Spani sh) as the primary and secondary languages. Y ou can then change the toggle between the primary and se[...]

45 Inter-T el ® Model 8600 User Guide (ITP Mode ) MOVING ON S ETTING M AILBOX P REFERENCES Y our mailbox contains p ersonal options to allow you to cu stomize voice mail func- tions. However , before you change your voi ce mail options, you must first initialize your mailbox (see page 15 ). NOTE: If your telephone system uses Enterpri se Messaging[...]

46 Inter-T el ® Model 8600 User Guide (ITP Mode) MOVING ON Changing the V oice Mail Message Envelope When you receive a voice mail message, th e voice mail system plays an “envelope” that can include the time and date the mess age was left, the sour ce of the message, and/or the message length. By default, the envelope contains all of this inf[...]

47 Inter-T el ® Model 8600 User Guide (ITP Mode ) MOVING ON Changing the Call Screening T ransfer Method NOTE: The Call Screeni ng feature is available only if it is enable d for your mailbox. Contact your voice mail administrator to see if this feature is enabled for your mailbox. Depending on the transfer m ethod you sel ect, calls that are tr a[...]

48 Inter-T el ® Model 8600 User Guide (ITP Mode) MOVING ON Programming a Fax Destina tion W ith the Inter-T el voice processing system, when you specify a fax destination num- ber for your mailbox, callers can access your mailbox to send a fax to your fax machine. T o change your fax destination number: 1. Access your mailbox as d escribed on page[...]

49 Inter-T el ® Model 8600 User Guide (ITP Mode ) MOVING ON T o change the message search order: 1. Access your mailbox as d escribed on page 30 . 2. Say “Personal” or press to select the Person al Options Menu. 3. Say “More” or press for More Options. 4. Say “Order” or press for the Message Search Order . 5. Select one of the followin[...]

50 Inter-T el ® Model 8600 User Guide (ITP Mode) MOVING ON T o set up r emote messaging for voice mail messages (if enabled): 1. Access your mailbox as d escribed on page 30 . 2. Say “Personal” or press to select the Personal Options Menu. 3. Say “Remote” or press . Y ou have the followin g options: • Say “Primary” or press to set up[...]

51 Inter-T el ® Model 8600 User Guide (ITP Mode ) MOVING ON S PEED D IALING Speed dialing allows you (and your system administrator) to store and access fre- quently dialed nu mbers. Each number is stored in your endpoint (St a tion Speed Dial) or in the telephone system (System Speed Dial) and is identified by a location num- ber . Once programme[...]

52 Inter-T el ® Model 8600 User Guide (ITP Mode) MOVING ON T o store a number in a Speed-Dial location: 1. W ith the handset in the cradle, dial . 2. Dial the speed-dial location (0-9) you want to program. 3. Enter the number to be stored at th e location you sel ected in step 2 NOTE: (Y ou cannot use hyphens or colons in th e number .) If your nu[...]

53 Inter-T el ® Model 8600 User Guide (ITP Mode ) MOVING ON U SING R ECORD -A-C ALL NOTE: This feature is not supported o n pee r-to-peer (P2P) calls. Ask your system administrator if your endpoint is configured to use P2P audio. If your telephon e system is equipped wi th a V oice Processor (voice mail), you may have access to the Record-A-Call f[...]

54 Inter-T el ® Model 8600 User Guide (ITP Mode) MOVING ON P AGING The Paging feature allows you to make an announcement throug h endpoi nt speakers or external speakers (if your system is e quipped with external paging equipment). T o prevent announcements from transmitti ng through every endpoin t in the system, this feature uses page zones. Eac[...]

55 Inter-T el ® Model 8600 User Guide (ITP Mode ) MOVING ON P ERFORMING A “H OOKFLASH ” D URING A C ALL Certain telephone service compani es may re quire a timed hookflash (a quick hang up and release). T o generate a hookflash while using a li ne: Press and dial . NOTE: This features is known as a “Recall” in European systems. P ROGRAMMIN[...]

56 Inter-T el ® Model 8600 User Guide (ITP Mode) MOVING ON P ROGRAMMING D IRECT S TAT I O N S ELECTION B UTTONS A button programmed as a Direct Station Se lection/Busy Lamp Field (DSS/BLF) but- ton provides a way to dial the associated extension with one touch. In addition, if the button is equipped with a lamp, you can visu ally monitor the statu[...]

57 Inter-T el ® Model 8600 User Guide (ITP Mode ) MOVING ON P ROGRAMMING S ECONDARY E XTENSION B UTTONS W ith the Secon dary Extensio n Appearan ces feature, you can program various butto ns on your endp oint to indicate the call activity at a differ ent extension (pri mary exten- sion). In addition to being able to see when a call is ringing, ans[...]

58 Inter-T el ® Model 8600 User Guide (ITP Mode) MOVING ON U SING A CCOUNT C ODES If your teleph one system is programmed to use th e Station Message Detail Recor d ing (SMDR) feature, you might be required to enter acco unt codes when you place a call. These codes add information to telephone reco rd reports that the system will period i- cally p[...]

59 Inter-T el ® Model 8600 User Guide (ITP Mode ) MOVING ON U SING THE V OICE M AIL D IRECTORY W ith the voice mail directory , subscriber s and no n-subscribers can use ASR (if enabled) or dialpad buttons to search for na mes in the directory . Subscriber names are automatically added to the directory when their mailbox is initialized. ASR may no[...]

60 Inter-T el ® Model 8600 User Guide (ITP Mode) MOVING ON T o perform a directory sear ch: 1. Dial the voice mail number . 2. Say “Directory” or pr ess . 3. Say the last name of the p erson you are searching for or pr ess the appropriate dialpad buttons to spell the name (see page 59 ). If 10 or fewer matches a r e located , you can access an[...]

61 Inter-T el ® Model 8600 User Guide (ITP Mode ) MOVING ON P ROGRAMMING R EMOTE F EATURE A CCESS If you are away from your desk an d forg ot to put your endpoint in DND, don’t worry . W ith the Remote Feature Access, you can place your endpoint in DND or forward calls from any other endp oint on the system. And, if you have a speci a l dial-up [...]

62 Inter-T el ® Model 8600 User Guide (ITP Mode) MOVING ON Remote Feature Access T o access your endpoint from another endpoint: 1. EITHER, C all your Direct Inward System Access number (provided by your system administrator). If required, enter your password. OR , Use any endpoint on the system. 2. Enter . 3. Enter your extensio n number . 4. Ent[...]

63 Inter-T el ® Model 8600 User Guide (ITP Mode ) MOVING ON R EQUESTING A GENT H ELP NOTE: This feature is not supported o n pee r-to-peer (P2P) calls. Ask your system administrator if your endpoint is configured to use P2P audio. Y our telephone system may b e programmed to support the Agen t Help feature, which allows you to request help from a [...]

64 Inter-T el ® Model 8600 User Guide (ITP Mode) MOVING ON W ORK ING IN H UNT G ROUP S Y our system may be pro gramm ed wi th “hunt group s.” H unt groups are grou ps of end- points that share a common extension number in addition to having individual exten- sion numbers. Thi s allows someone to call anyone in the gro up (using the common exte[...]

65 Inter-T el ® Model 8600 User Guide (ITP Mode ) MOVING ON Logging In and Out of ACD Hunt Groups Agents can log in to an d out of th e ACD hunt group at any time. Wh ile logged in, t he agent receives calls through the ACD hunt gr oup. When the a gent is logged out, calls to that ACD hunt group bypass th e agent. T o log in to all of your ACD hun[...]

66 Inter-T el ® Model 8600 User Guide (ITP Mode) MOVING ON When you log in to a g roup, you may be au tomatically connected to a call after you hear a short ring burst. If the ACD Agent ID Automa tic Connect option is enabled fo r your hunt group and you are using a headset, you will be automatically connected. If this option is not enabled for yo[...]

67 Inter-T el ® Model 8600 User Guide (ITP Mode) USING E-MAIL READER Using E-Mail Reader SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 E-Mail Reader Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Using Your Advanced Mailbox . . . . . . . . . . .[...]

68 Inter-T el ® Model 8600 User Guide (ITP Mode) USING E-MAIL READER I NTRODUCTION Enterprise Messaging (EM) is the voice processing system that provides adv anced messaging features with the E-mail Reader feature. This section provides info rmation and instructions about a dvanced mailbox tasks for users who have E-Mail Reader enabled for their m[...]

69 Inter-T el ® Model 8600 User Guide (ITP Mode) USING E-MAIL READER E-M AIL R EADER F EATURES When E-Mail Reader has been enable d for your mailbox, you have the advanced mailbox. The advanced mailb ox unifies your local voice mail messages and yo ur remote fax and e-mail messages in one conv enient location. E-mail Reader uses T ext- to-Speech ([...]

70 Inter-T el ® Model 8600 User Guide (ITP Mode) USING E-MAIL READER U SING Y OUR A DVANCED M AILBOX After you set up your mailb ox (see page 14 ), you can use personal or system greetings to let callers know if you are out of town , on a call, etc. Y ou can send messages to individuals and to a group of people if your voice mail administrator has[...]

71 Inter-T el ® Model 8600 User Guide (ITP Mode) USING E-MAIL READER S ETTING U P Y OUR E-M AIL P ASSWORD When E-Mail Reader is enabled for your mailbox, the EM system prompts you to enter your e-mail password after you or your voice mail administrator does one o f the following: • Set up your mailbox (see page 14 ) • Change your e-mail passw [...]

72 Inter-T el ® Model 8600 User Guide (ITP Mode) USING E-MAIL READER T o enter your e-mail password: NOTE: T o repeat menu instructions, say “Help” or press at any ti me. ALSO: If you enter an incorrect password, or if you choose to skip setting a ne w E-Mail Reader password, the Main Menu E-Mail Reader Count option (see page 75 ) is auto- mat[...]

73 Inter-T el ® Model 8600 User Guide (ITP Mode) USING E-MAIL READER A CCESSING E-M AIL M ESSAGES NOTE: By defaul t, the message lamp on your endpoint l ights when y o u receive a ne w voice mail message. Althoug h the lamp can b e programmed for other functions, it can- not be programmed to indicate that you have receiv ed a new e-mai l message. [...]

74 Inter-T el ® Model 8600 User Guide (ITP Mode) USING E-MAIL READER T o access your e-mail with E-Mail Reader: NOTE: T o repeat menu instructions, say “Help” or press at any ti me. 1. Access your mailbox as d escribed on page 30 . 2. Say “E-Mail” or press to listen to your e-mail messages. Then select one of the following: • Say “New?[...]

75 Inter-T el ® Model 8600 User Guide (ITP Mode) USING E-MAIL READER NOTE: Y ou cannot forward an e-mail message to a mailbox or grou p list. When you forward an e-mail message, the e-mail is converted to a fax and for- warded to the fax destination telephone number that you specify . • Say “Previous” or press to listen to the previous messa[...]

76 Inter-T el ® Model 8600 User Guide (ITP Mode) USING E-MAIL READER A CCESSING F AX M ESSAGES NOTE: By default, the message lamp lights when you receive a new voice mail mes- sage. Although the lamp can be programme d fo r other functions, it cannot be pro- grammed to indicate that you have received a new fax message. When you access a fax messag[...]

77 Inter-T el ® Model 8600 User Guide (ITP Mode) USING E-MAIL READER R ECOVERING D ELETED M ESSAGES Recovering deleted messages varies based on media type. If you delete a voice mail message, you can retrieve it within a specific time fram e (up to 24 hours, programmed by your voice mail ad minist rator). The specif ied time frame for re trieving [...]

78 Inter-T el ® Model 8600 User Guide (ITP Mode) USING E-MAIL READER C HANGING M ESSAGE E NVELOPES When you receive a voice, fax, or e-mail message, a message “e nvelope” is played. The envelope can include the time and date the message was left, the s ource of the message, and additional information that is associated with the media type. Com[...]

79 Inter-T el ® Model 8600 User Guide (ITP Mode) USING E-MAIL READER V OICE M AIL F LOWCHART (A DVANCED M AILBOX ) Note: Options vary by media type. While the message is playing: “Back Up” “Pause” Move “Forward” “Lower” (volume) Play the “Envelope” “Higher” (volume) “Save” the Message “Delete” the Message “Skip”[...]

80 Inter-T el ® Model 8600 User Guide (ITP Mode) USING E-MAIL READER[...]

81 Inter-T el ® Model 8600 User Guide (ITP Mode ) LEARNING MORE Learning More SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 What the Administrators Can Do for Yo u . . . . . . . . . . . . . . . . . 82 Frequently Asked Questions (FAQs) . . . . . . . . . . . . . . . . . . . .[...]

82 Inter-T el ® Model 8600 User Guide (ITP Mode) LEARNING MORE I NTRODUCTION If you want to know more about your endp oint and voice mail system, th is is the sec- tion for you. With additional information and F AQs, you should be able to find answers to most of y our questions. NOTE: Because the telepho ne system is very flexible an d programmabl[...]

83 Inter-T el ® Model 8600 User Guide (ITP Mode ) LEARNING MORE F REQUENTLY A SKED Q UESTIONS (F AQ S ) This section includes some of the most frequently asked questions. If yo u have prob- lems with your endpoi nt or mailbox, refer to thi s section before you contact your sy s- tem, voice mail, or network admini st ra tor or your l ocal Inter-T e[...]

84 Inter-T el ® Model 8600 User Guide (ITP Mode) LEARNING MORE Q7. Why don’ t the local telepho ne company star codes (i.e.*82, *69, etc.) work when I use the Outgoing Call feature code ( by default) to call an o utside number? A7. Rather than pressing to access an outside line, you must dial a Select Line Group number before you can use the sta[...]

85 Inter-T el ® Model 8600 User Guide (ITP Mode ) LEARNING MORE Q13. Why can’ t I use one of the featu r es described in this guide? A13. There are a few reasons why you might not be able to ac cess the feature. Some possi- ble reasons include: • Y our system software version may not su pport the feature. Check with your sys- tem administrator[...]

86 Inter-T el ® Model 8600 User Guide (ITP Mode) LEARNING MORE D EFAULT F EATURE C ODES Use the blank spaces below to enter cu stom feature codes, if necessary . O UT SIDE L INE A CCESS C ODES *These defaults may differ depending on the software version. E XTENSION N UMBERS ACCESS CODE NAME ACCESS CODE NEW CODE Select Line Group 1-208 92001-92208*[...]

87 Inter-T el ® Model 8600 User Guide (ITP Mode ) LEARNING MORE G ENERAL F EATURE C ODES FEA TURE NAME FEA TURE CODE NEW CODE Account Code – Following Calls 391 Account Code – Optional 390 ACD Agent Log In 326 ACD Agent Log Out 327 ACD Agent Log In/Out 328 ACD Agent Wrap-Up T erminate 329 Agent Help Request 375 Agent Help Reject 376 Answer (Ri[...]

88 Inter-T el ® Model 8600 User Guide (ITP Mode) LEARNING MORE Message – Cancel Message On Endpt. 368 Message – Silent Message 367 Microphone Mute On/Off 314 Page 7 Page Receive On/Off 325 Program Baud Rate 393 Program Buttons 397 Program S tation Password 39 2 Queue (Callback) Request 6 Record- A-Call 385 Redial 380 Redirect Call 331 Reminder[...]

89 Inter-T el ® Model 8600 User Guide (ITP Mode ) LEARNING MORE NOTES[...]

90 Inter-T el ® Model 8600 User Guide (ITP Mode) LEARNING MORE[...]

91 Inter-T el ® Model 8600 User Guide (ITP Mode ) Index A About Voice Mail 9 Accessing e-mail messages 73 fax messages 76 your mailbox 30 Account Codes 58 ACD Agent Wrap-Up Period 66 ACD Hunt Groups 64 Adding Parties to a Conference 23 Adjusting Your Endpoint’s Viewing Angle 14 Administrators 82 Advanced Mailbox using 70 voice mail flowchart 79 [...]

92 Inter-T el ® Model 8600 User Guide (ITP Mode) background mus ic 43 cascade levels 50 do-not-disturb 38 group listen feature 28 handsfree 18 hunt group calls 64 message envelope options 46 paging 54 record -a-call 53 time/date option 46 Disconnecting a Headset 28 Distributing Calls 64 Do-Not-Disturb 38 Dropping Out of a Confer ence 23 E E-Mail M[...]

93 Inter-T el ® Model 8600 User Guide (ITP Mode ) Last Number Dialed 27 Last Number Saved 27 Leaving Messages 29 Listening to Messages 32 Logging In and Out of ACD Hun t Groups 65 M Mailbox Almost Full/Full 30 Main Menu E-Mail Reade r Count 75 Making Emergency Calls 21 Making Pages 54 Manual Call Forwarding 26 Members, Hunt Gr oup 64 Message butto[...]

94 Inter-T el ® Model 8600 User Guide (ITP Mode) S Saving Volume Le vels 42 Screening Calls 58 Search Order 48 Secondary Extension Button Assignments 55, 56 Secondary Language 44 Selecting a Ring Tone 42 Sending Messages 35 Setting account codes 58 personal optio ns 78 preferences 42 remote messaging 49 your e-mail password 71 Setting Up voice mai[...]

V OICE M AIL F LOWCHART (S T ANDARD V OICE M AILBOX ) Record “Greeting” “Primary” Greeting “Alternate” Greetin g “System” Greeting (See Recording Optio ns) Record Directory “Name” (See Recording Optio ns) Record “Password” Change “Envelope” Settings “T ime, D ate” Message “Source” Message “Length” “All Opti[...]

Part No. 550. 81 15 Issue 1 1, March 2006 A661/9226A[...]