ioSafe SoloPRO manual

910 -10920-00 REV 0 2 Users Manual io Safe ® SoloPRO Externa l Hard Drive – eSATA/USB 2.0 eSATA/USB 2.0 Fireproof Waterproof Data Recovery Service FloSafe Cooling Technology 3 Year Limited Warranty[...]

2 Contents Welcome ............................................................................................................ 3 Precautions ........................................................................................................ 7 Package Contents ....................................................................................[...]

3 Welcome Thank you for purchasing the ioSafe ® SoloPRO external hard drive - the first high capacity external har d drive available with p rotection from fires and floods. For years, ioSafe has co ntinued to set the st andard for disaster pro of hardware. The ioSafe SoloPRO brings our technology forward with an unprecedented combinatio n of secur[...]

4 Copyrights Copyright ioSafe, Inc. 2010. All rights reserved. No p art of this publication may be reprod uced or transmitted i n any form by any mea ns, electronic, mechanical photo copying, recording or otherwi se, without prior written consent. Trademarks All Trademarks mentione d or appearing in this doc ument are the property of their respecti[...]

5 This equipment has been tes ted and found to comply with t he limits for a Class B digital device, pursuant to Part 15 of the F CC rules. These limits are designed to provide rea sonable protection again st harmful interference in a resident ial installation. This eq uipment generates, us es, and can radiate radio frequen cy energy, and if not in[...]

6 CE Compliance For E urope Marking by the CE symbol indica tes compliance of t his system to the applicable Council Directives of the European Union, including the EMC Directive (2004/108/EC) a nd the Low Voltage Direct ive (2006/95/EC). A “Declaration of Conformity” i n accordance with the ap plicable directives has been made and is on f ile [...]

7 Precautions Please read the precautions li sted below. Failure to d o so may result in damage to the device, loss of data, a nd voiding of the warran ty If you are using the SoloPRO fo r primary storage (as opp osed to data backup) we strongly recomm end that you backup your data. If the SoloPRO has a three-pro ng plug, do not plug t he unit into[...]

8 Package Contents Included in the package: A. ioSafe SoloPRO external hard dri ve B. AC power Module C. US Power Cord D. USB 2.0 Cable E. eSATA Cable F. Users guide (This booklet) G. Attention notice (Not shown)[...]

9 Specifications Dimensions (Inches) .......................................................... 5.0W X 7.1H X 11.0L Weight (Lb) ................................................................................................... 15 Interface Transfer Rate USB 2.0 .................................................................... up to 480 Mbps eSA[...]

10 System Requirements For Windows: The SoloPRO drive is formatted with an NTFS fi le system, a default for the Windows OS. For Mac: The Solo is supported on Mac’s using the G 3 (or later) or In tel processor. When connecting to a Mac, t he SoloPRO drive will nee d to be reformatted once connected. (See page 21 - Form atting the SoloPRO for Mac O[...]

11 About USB 2.0 USB 2.0 has a maximum interf ace transfer rate, or bandwi dth, of 480 Mbps (Megabits per second). The pe rformance depends o n many factors including: CPU, file system overhea d, number of attached US B devices and more. Given these and other factors, in d ay- to -day use you can expec t maximum, sustained transfer rates around 25 [...]

12 About eSATA eSATA, or external SATA, i s a high performance inte rface that provides up to 6x faster transfer rates than US B 2.0 (up to 3 Gbits/s ec). It was developed to extend the internal SATA in terface to external device s. eSATA supports hot- swapping by design, however, this feature requ ires proper support and se tup at the host, device[...]

13 Securing the SoloPRO (Suggestions) Kensington ® Security Slot For drive security, the SoloPRO is e quipped with a Kensing ton security slot, which supports a standard Kensington security c able (sold separately). For more information on the Kensington security slot and available produ cts, visit www.kensington.com . Kensington ® Security Slot[...]

14 For Added Security For added security, the SoloPR O can be secured with a c able and padlock or bolted to a floor. See the pi ctures below for suggest ed methods on physically securing the SoloPRO .[...]

15 Connecting the SoloPRO to Your Co mputer Using the USB connection 1. Connect the included powe r supply to the back of t he SoloPRO . CAUTION! To avoid damage t o the power supply connect or, make sure it is aligned correctly before pl ugging it into the dr ive. Do not move the drive while it is powered up to avoid drive dam age or data loss. a)[...]

16 4. Verify that the Drive Mounts. Before storing data on the SoloPRO, the drive must be “mou nted” to the computers opera ting sys tem. This means that the com puters operating system has recognized at least one readable partition o n the drive and establis hed a communication link with it. For Windows PC , once the SoloPRO is powere d on the[...]

17 eSATA Connection For best performance and com patibility with Windows Server and Linux , connect the drive to an eS ATA host adapter or a built-in external eS ATA connection. Connect the d rive to USB if a sup ported eSATA connection is not available. 1. Verify eSATA drivers are properly installed . NOTE: You do not need to i nstall special driv[...]

18 3. Connect the included power supp ly to the SoloPRO. CAUTION! To avoid damage to the power supply connector, m ake sure it is aligned correctly before plugging it into the drive. Do not move the drive while it is powered up to avoid drive dam age or data loss. a) Plug in the AC cord to the power supply. b) Plug the small en d of the power suppl[...]

19 6. Verify that the Drive Mounts. Before storing data on the SoloPRO, the dr ive must be “m ounted” to the computers ope rating system. This means that the computers operating system has recognized at least one readable partition on t he drive and established a communication link with it. For Windows, once the OS boots, a new drive icon/lette[...]

20 Disconnecting and Reconnecting the Drive using eSATA eSATA supports hot-swap ping by design, however, t his feature requires proper support and setup at the host, device (drive) , and operating-system level. If not properly configure d you may have to po wer off your computer an d the SoloPRO before disconnecti ng. CAUTION! To avoid data los s, [...]

21 Formatting the Solo PRO for Mac OS The SoloPRO is formatted NTFS and may not be rec ognized by Mac OS 10.2 and earlier. You may get a n alert message which read s: “You have inserted a disk containing no volume s that Mac OS can read.” Clic k the ignore button and follow the steps below . To change the Sol oPRO formatting to work with your M[...]

22 ioSafe Data Recovery Service Terms and Conditions As applicable during the Data Recovery Service pe riod and upon valida ted registration of an ioSafe (t he Company) product on t he Company's website (www.iosafe.com), the Com pany or its contracted p artner will assist the original purchaser for one "data recovery event". Th e Com[...]

23 The Company's good fai th attempts to restore and recover the data in accordance with these terms and conditions shall be the purchaser' s sole and exclusive remedy and the C ompany shall not be liabl e for any damages whatsoever. The Compan y cannot guarantee that any da ta will be recoverable nor can it guarantee whic h data files ar[...]

24 Following a Disaster If the SoloPRO is exposed to a disaster such as a flood or fire, you should immediately call the ioSafe Di saster Response Team at 1- 888 -98 4-6723 (US & Canada) or 1- 530 - 886 -1578 (I nternational) extension 430. Yo u can also send an email to disastersupport@io safe.com. The professionals a t ioSafe can determine th[...]

25 3. Report disaster event, and o btain return shipping a ddress/instructions 4. Drain any free water from t he ioSafe device if post-flood 5. Place the ioSafe device in a heavy duty plastic bag 6. Place the bagged ioSafe de vice in a small cardboard box with a paper marked with the RMA #, name, phone and address 7. Fill the bottom of a larger box[...]

26 ioSafe Warranty If a mechanical or operable par t of an ioSafe malfunctions or breaks down during normal use, ioSafe wil l at our option, repair or replace said part free for a period of three (3) years fr om the date of purcha se. Extended warranty service is available by contacting your retail seller, or by contacting ioSafe at 1- 530 -886-157[...]

27 ioSafe Contact Information Corporate Headquar ters ioSafe, Inc. 2422 Lindbergh St. Auburn CA 95602 Phone: 888.98.IOSAFE ( 984.6723) Phone: 530.886.1578 Fax: 888.FAX.IOSAFE International Fax: 530.653.2015 Email: info@iosafe.com Disaster Support Phone: 888.98.IOSAFE (984.67 23) x430 Phone: 530.886.1578 x430 Email: disastersuppor t@iosafe.com Emerg[...]