Lenovo 37023SU manual

User Guide ThinkP ad Helix[...]

Notes: Before using this information and the pr oduct it supports, be sur e to read the following: • Safety, Warranty, and Setup Guide • Regulatory Notice • “Important safety and handling information” on page iii • Appendix E “Notices” on page 75 The Safety, W arranty, and Setup Guide and the Regulat ory Notice have been uploaded t [...]

Contents Read this rst . . . . . . . . . . . . . iii Important safety and handling information . . . . . iii Chapter 1. Pr oduct overview . . . . . . 1 Pr oduct layout . . . . . . . . . . . . . . . . 1 F ront view . . . . . . . . . . . . . . . . 1 Rear view . . . . . . . . . . . . . . . . 2 T ablet layout . . . . . . . . . . . . . . . . 3 F ront[...]

Errors without messages . . . . . . . . . . . 58 Chapter 9. Getting support . . . . . . 59 Lenovo technical support . . . . . . . . . . 59 Lenovo user forums. . . . . . . . . . . . . 60 Finding ThinkP ad options . . . . . . . . . . 60 Appendix A. Regulatory information . . . . . . . . . . . . . . 61 Wireless related information . . . . . . . . . 61[...]

Read this rst Be sure to follow the important tips given here to get the most use and enjoyment out of the tablet. F ailur e t o do so might lead to discomfort or injury, or cause the tablet to fail. Important safety and handling information T o avoid personal injury, pr operty damage, or accidental damage to your ThinkP ad ® Helix (hereafter r[...]

• Insert the tablet into the k eyboard dock to establish the connection. Then, plug the ac power adapt er into an ac power outlet, and then insert the jack int o the keyboar d dock to char ge the tablet and the keyboard dock at the same time. • Insert the tablet int o the keyboard dock to establish the connection. If the int ernal batt ery of t[...]

Keep your tablet and accessories away from small childr en: Y our tablet contains small parts that can be a choking hazard to small childr en. Additionally, the glass scr een can break or cr ack if dropped on or thr own against a har d surface. Protect your data and software: Do not delete unknown les or change the name of les or direct ories[...]

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Chapter 1. Product overview This chapter provides an overview of the tablet, including the locations of connectors and controls, tablet features, accessories, specications, and operating envir onment. Pr oduct layout This t opic introduces the pr oduct hardwar e featur es to give you the basic information you will need t o start using the produc[...]

• Blink three times : The tablet or the keyboar d dock is connected to an ac power source. • On : The tablet is on and in use. • Off : The tablet is off or in hibernation mode. • Slow blinking : The tablet is in sleep mode. • F ast blinking : The tablet is entering hibernation mode or sleep mode. ThinkPad pointing device 4 T r ackPoint po[...]

2 Mini DisplayP ort connector Use the mini DisplayP ort connect or to connect the tablet t o a compatible pr ojector , e xternal monitor , or high-denition television. 3 Emergency reset hole If the tablet stops responding and you cannot turn it off or turn it on by pressing the power butt on, remove the ac power adapter and r eset the tablet by [...]

F ront and side view Figure 3. ThinkP ad Helix front and side view 1 T ablet Digitiz er P en stor age 11 SIM card tray 2 F an louvers 12 Emergency reset hole 3 P ower butt on 13 P ower connector 4 Combo audio jack 14 Built-in stereo speakers 5 V olume contr ol buttons 15 Windows button 6 Screen r otation lock button 16 Multi-touch screen 7 Label tr[...]

3 P ower button Pr ess the power button to turn on the tablet. T o turn off the tablet, swipe in fr om the right edge of the scr een to display the charms. Then tap Settings ➙ P ower ➙ Shut down . If the tablet stops responding and you cannot turn it off, pr ess and hold the power button for four seconds or more. If the tablet still is not r es[...]

11 SIM card tray Place a Subscriber Identication Module (SIM) car d into the SIM card tr ay to establish a wireless Wide Ar ea Network (W AN) connection. F or instructions on how t o install and remove the SIM car d, see “Installing and r emoving the SIM car d” on page 23. Note: The SIM car d tr ay is not functional on Wi-Fi-only models. 12 [...]

Back-side view Figure 4. ThinkP ad Helix back-side view 1 Rear-facing camera 3 NFC logo (on some models) 2 Status indicator 1 Rear-facing camer a Y our tablet has a 5-megapixel rear -facing camer a, which you can use to take pictur es and creat e videos. When the camera is started, the green camer a-in-use indicat or turns on. F or more information[...]

Accessories Note: The power adapt er and power cord might look differ ent fr om the illustrations above. Figure 5. Accessories • P ower cord and ac power adapter : Use the power cord together with the ac power adapter t o provide ac power to your tablet and the keyboar d dock and charge the batteries. Note: Ensure that all power cord connectors a[...]

Keyboar d on keyboard dock • 6-row full siz e keyboard • ThinkP ad pointing device (T r ackP oint pointing device and t ouch pad) • Fn key function • V olume control butt ons • Speaker mute butt on • Microphone mut e button Integrated camer as • F ront-facing camera, 2 megapixel • Rear-facing camer a, 5 megapixel Connectors • T ab[...]

Battery • T ablet: 42Wh Li-P olymer battery • Keyboar d dock: 28Wh Li-P olymer battery P ower source (ac power adapter) • Sine-wave input at 50 to 60 Hz • Input r ating of the ac power adapt er: 100 V ac to 240 V ac Operating environment • Maximum altitude without pr essurization: 3048 m (10 000 ft) • T emperatur e: – At altitudes up [...]

Application Description Lenovo Solution Center T roubleshoot and resolve tablet problems. It combines diagnostic tests, syst em information collection, security status, and support information, along with hints and tips for maximum system performance. Lenovo Support Register your tablet with Lenovo, check the tablet health condition and battery sta[...]

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Chapter 2. Using your tablet This chapter pr ovides instructions on how to use some basic applications and many of your tablet’ s featur es. Initial setup instructions T o use the tablet the rst time after you take it out of the box, ensur e that you follow the instructions below: 1. Use the supplied power cord and ac power adapter t o connect[...]

Using the On-Screen K eyboard and the T ouch K eyboard Use the On-Screen Keyboar d or the T ouch Keyboard to type t ext, numbers, symbols, and other char acters. When you r otate the tablet, the On-Screen Keyboar d or the T ouch Keyboar d automatically r otates to the corresponding portrait or landscape view . T o open the On-Screen Keyboar d, do t[...]

Downloading games and applications T o ext end the functionality of your tablet, download and install additional applications from the Windows Stor e and Lenovo App Stor e. Both Windows Stor e and Lenovo App Stor e pr ovide an easy and quick way for you t o shop for games and mobile applications. T o download or buy an application or a game fr om W[...]

T o release the tablet fr om the keyboar d dock, do the following: 1. P ress the eject butt on in the direction as shown. 2. Remove the tablet fr om the keyboar d dock. 16 User Guide[...]

T o use tablet mode when you move around with the tablet and the keyboard dock, do the following: 1. P osition the tablet as shown. Then, insert the tablet int o the keyboard dock until the tablet is secur ed in place. 2. Slowly and carefully close the tablet display . Using the function keys The keyboar d dock has sever al function keys. V olume a[...]

Note: When the micr ophones ar e muted, the LED on the F4 k ey is on. Screen control • Brightness down • Brightness up Application control • Open the Settings charm • Open the Sear ch charm • View all applications that you have opened • View all applications Other function keys • Switch a display output location • Enable or disable [...]

Using the ThinkP ad pointing device The keyboard dock comes with the ThinkP ad pointing device. The ThinkP ad pointing device consists of the T rackP oint pointing stick 1 and the t ouch pad 2 , each of which is itself a pointing device with both basic and e xtended functions. T o move the pointer 3 on the scr een, do either of the following: • A[...]

T o char ge the batt ery, connect the power cord, ac power adapt er , and the tablet as shown. Then, plug the ac power adapter into a standard ac power outlet. T o char ge the battery, you also can connect the power cord, ac power adapt er , and the keyboar d dock as shown. Then, plug the ac power adapt er int o a standar d ac power outlet. Note: E[...]

Extending the battery life between char ges When you are traveling outdoors with your tablet and ac power is not available, you can e xtend the battery life by doing the following: • T urn off Wi-Fi, mobile data network, GPS, and Bluetooth when not in use. T o turn off Wi-Fi, mobile data network, GPS, and Bluetooth, do the following: 1. Swipe in [...]

Using the camer as Y our tablet has two camer as, a fr ont-facing camera and a r ear-facing camer a. The r ear-facing camer a has an auto-focus featur e that enables you t o captur e high-quality pictur es and videos. T o launch a camer a and congur e the camer a settings, do the following: 1. F r om the Start screen, tap L enovo Settings ➙ Ca[...]

Chapter 3. Wireless networks and devices Y our tablet can connect t o a variety of networks and devices, including mobile networks (3G or 4G), Wi-Fi data networks, Bluet ooth devices, and NFC-enabled devices. Note: Some tablet models can connect to both mobile networks (3G or 4G) and Wi-Fi networks, while others can connect t o Wi-Fi networks only [...]

T o install a SIM car d, do the following: 1. T urn off the tablet. 2. Insert a straight ened paper clip into the hole of the SIM car d tr ay . The tr ay ejects. Slide the tray out. 3. Place the SIM car d into the SIM car d tr ay as shown until the SIM card is hooked. 4. Insert the SIM card tr ay into the slot as shown. Then, restart the tablet. De[...]

Connecting to a mobile data network A SIM card is requir ed to connect to a mobile network. Refer to “Installing and r emoving the SIM card” on page 23 for instructions on how t o install a SIM card. Note: Some tablets support access to Wi-Fi networks only . See “Connecting to a Wi-Fi network” on page 25 for instructions on connecting t o a[...]

Connecting to a Wi-Fi network T o establish a Wi-Fi network connection, do the following: 1. Swipe in from the right edge of the scr een t o display the charms. 2. T ap the Settings charm. 3. T ap the network icon. A list of available Wi-Fi networks is displayed. 4. T ap the ID of the network you want to connect. 5. F ollow the onscreen instruction[...]

2. In the Set up hotspot section, choose the network to share, cr eate a name and a password for your mobile hotspot, and then select a security option. 3. T ap Start Sharing to turn your tablet into a mobile hotspot. Then other users can connect t o your network by entering the correct mobile hotspot name and passwor d. 4. In the Manage Users sect[...]

Note: The invit ed user will be dir ected to the dened W eb site addr ess when the user is connect ed to your hotspot. 6. In the T ap to Share section, tap the invitation message t o send an invitation notication to the user you want to invite. Note: The invit ed user must tap the invitation notication pr ompt within one minute to connect [...]

Chapter 4. Security This chapt er pr ovides information about the tablet security . Attaching a mechanical lock Y ou can attach a mechanical lock to the keyboard dock to prevent the tablet fr om being removed without your permission. T o attach a mechanical lock to the k eyboard dock, do the following: 1. Open the small cover of the keyboar d dock [...]

Entering passwords If this icon is displayed, ent er a power-on password or a supervisor passwor d. If this icon is displayed, ent er a user hard disk passwor d. If this icon is displayed, enter a supervisor password. P ower-on passwor d Y ou can set a power -on password to protect your tablet against access by unauthoriz ed users. If you set a pow[...]

If a user hard disk passwor d has been set, but no mast er hard disk password has been, the user must enter the user har d disk password in or der t o gain access t o les and pr ograms on the mSA T A solid-state drive. The mast er password can be set and used only by a system administrat or . Like a master key, it enables the administrat or to g[...]

or r ecover data from the mSA T A solid-stat e drive. Y ou must take your tablet to a Lenovo reseller or a marketing r epresentative t o have the mSA T A solid-state drive replaced. Pr oof of pur chase is requir ed, and a fee will be char ged for parts and service. 10. In the Setup Notice window that is displayed, tap Y es t o continue. 11. Save co[...]

• If a supervisor password is set, a password pr ompt is displayed when you try to start the ThinkP ad Setup progr am. Unauthoriz ed users cannot get access to congur ation data. • The system administr ator can use the supervisor password t o get access to a computer even if the user of that computer has set a power -on password. The supervi[...]

b. In the Conrm New P assword eld, r eenter the passwor d and tap Enter . • T o change a passwor d, do the following: a. In the Enter Current Password eld, enter the curr ent supervisor passwor d and tap Enter . b. In the Enter New P assword eld, enter the new supervisor password; then r eenter the passwor d you just ent ered to verif[...]

2. Save all open les, and e xit all applications. 3. T urn your tablet off and then turn it on again. 4. When the logo scr een is displayed, tap “T o interrupt normal startup, press Enter”. The Boot Menu window opens. 5. T ap the Application Menu tab. T ap Setup. The ThinkP ad Setup pr ogram main menu opens. 6. T ap Security . The Security m[...]

Using r ewalls If your system is preinstalled with a r ewall pr ogram, it protects against comput er Int ernet security thr eats, unauthorized access, intrusions, and Int ernet attacks. It also prot ects your privacy . F or more information about how to use the r ewall pr ogram, refer to the online help that comes with the progr am. Pr ote[...]

Chapter 5. Recover y overview This section pr ovides information about the r ecovery solutions. Refreshing your tablet If your tablet does not perform well and the pr oblem might be caused by a recently installed pr ogram, you can r efresh your tablet without losing your personal les or changing your settings. Attention: If you refr esh your tab[...]

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Chapter 6. Advanced conguration If you need t o updat e your system UEFI BIOS, install new device drivers, this information will help you handle your tablet with pr oper car e and keep it in top working shape. • “Installing device drivers” on page 39 • “ThinkPad Setup” on page 39 • “Using system management” on page 49 Installin[...]

• System board serial number • Asset T ag • CPU T ype • CPU Speed • Installed memory • UUID • Preinstalled operating system license • UEFI secure boot Cong menu If you need to change the congur ation of your tablet, tap Cong fr om the ThinkP ad Setup pr ogram main menu. The following table lists the Cong menu items. Note[...]

T able 1. Cong menu items (continued) Menu item Submenu item Selection Comments Keyboard/Mouse Fn and Ctrl K ey swap • Disabled • Enabled If you select Enabled , the Fn key works as the Ctrl key, and the Ctrl key works as the Fn key . Note: E ven when Enabled is select ed, you need t o press the Fn key to resume the tablet from sleep mode to[...]

T able 1. Cong menu items (continued) Menu item Submenu item Selection Comments CPU P ower Management • Enabled • Disabled Enables or disables the power saving feature that stops the micropr ocessor clock automatically when there ar e no system activities. Normally, it is not necessary to change the setting. PCI Express P ower Management •[...]

T able 1. Cong menu items (continued) Menu item Submenu item Selection Comments be aut omatically re-enabled when the ac power adapter is reconnected t o the system. P assword Beep • Disabled • Enabled Enable this option to have a beep sound when the system is waiting for a power-on, har d disk, or supervisor passwor d. Different beeps will [...]

T able 1. Cong menu items (continued) Menu item Submenu item Selection Comments CIRA Timeout 0–255 Note: The default value is 60 seconds. Set the timeout option for CIRA connection t o be established. 1 though 254 seconds ar e selectable. If you select 0 , use 60 seconds as the default timeout value. If you select 255 , the waiting time for es[...]

T able 2. Security menu items Menu item Submenu item V alue Comments Hardwar e P assword Manager • Disabled • Enabled Managing your power-on passwor d, supervisor password, and your hard disk passwords by the management server . Supervisor P assword • Disabled • Enabled See “Supervisor passwor d” on page 32. Lock UEFI BIOS Settings • [...]

T able 2. Security menu items (continued) Menu item Submenu item V alue Comments Intel (R) TXT F eature • Disabled • Enabled Enable or disable Intel T rusted Ex ecution T echnology . Physical P resence for Pr ovisioning • Disabled • Enabled This option enables or disables the conrmation message when you change the settings of the securit[...]

T able 2. Security menu items (continued) Menu item Submenu item V alue Comments Sensor Hub • Disabled • Enabled If you select Enabled , you can use the sensor hub. Intel A T Module Activation • Disabled • Enabled • P ermanently Disabled Enable or disable the UEFI BIOS int erface t o activate the Intel A T module, which is an optional Ant[...]

• If you are using the BitLock er ® drive encryption, you should not change the startup sequence. BitLocker drive encryption detects the change of startup sequence and locks the tablet from booting. Changing the startup sequence T o change the startup sequence, do the following: 1. T ap Boot . The default boot list is displayed, showing the orde[...]

T able 3. Startup menu items (continued) Menu item V alue Comments Boot Mode • Quick • Diagnostics Screen during POST: • Quick : The ThinkP ad L ogo screen is displayed. • Diagnostics : T est messages ar e displayed. Option Key Display • Disabled • Enabled If you select Disabled , then the message “T o int errupt normal startup, pr es[...]

Y our tablet is designed for manageability, so that you can r edirect mor e of your resour ces t o bett er meet your business objectives. This manageability, or “T otal Cost of Ownership” (T CO), enables you to r emotely operat e client tablets in the same way as you oper ate your own tablet, such as turning on a client tablet, formatting har d[...]

Chapter 7. Y ou and your tablet This chapt er pr ovides the accessibility information about your tablet, and instructions on tr aveling with the tablet and maintaining the tablet. Comfort and accessibility Read this topic to learn how to use your tablet more comfortably and how to use the accessibility features. Using your tablet mor e comfortably [...]

Getting updates fr om L enovo Y our tablet is pr einstalled with System Update. This pr ogram enables you t o k eep the Lenovo software on your tablet up-to-dat e by downloading and installing software updat es. T o start Syst em Update, do the following: 1. Swipe in from the right edge of the scr een t o display the charms. 2. T ap the Search char[...]

• A ThinkP ad ac power adapter for the country t o which you are tr aveling • A SIM card for the local mobile services in that country or r egion Other items you might want t o consider: • ThinkP ad headphones • Additional stor age devices Car e and maint enance Handle your tablet with care so that you can enjoy this product for a long time[...]

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Chapter 8. T roubleshooting problems This chapter describes on what to do if you e xperience a problem with your tablet. Diagnosing problems If you experience problems with your tablet, use the L enovo Solution Center pr ogram as a starting point for solving them. The L enovo Solution Center pr ogram enables you to troubleshoot and r esolve tablet [...]

1. Ensur e that your hands are clean and dry when touching the scr een. 2. Restart your tablet t o try again. If the pr oblem persists, contact L enovo for technical support. Battery problem Problem : The battery does not charge corr ectly . Suggested solution : Check if the ac power adapt er is connected corr ectly . If the connection is good but [...]

If you still encount er the same problem aft er you r estart your tablet, r eset your tablet and r estart it again, you can perform a fact ory data reset oper ation. F or more information, r efer to “Resetting your tablet to the factory default settings” on page 37. Error messages Message: 0177: Bad SVP data, stop POS T task. Solution: Checksum[...]

Errors without messages • Problem : My screen k eeps blanking when I do not want it to. Solution : Y ou can disable any system timers, such as the L CD turn-off timer or the blank timer by doing the following: 1. Start P ower Manager . 2. T ap the P ower plan tab, and then select Maximum P erformance fr om the predened power plans. • Problem[...]

Chapter 9. Getting support This chapter provides information about getting help and support from L enovo. Lenovo technical support After you buy a ThinkPad Helix, r egister your tablet with L enovo. Using the register ed information, L enovo can contact you in case of a r ecall or other sever e pr oblems. After you register your tablet with L enovo[...]

Figure 6. Location of the MTM label Lenovo user forums Lenovo provides user forums on the World Wide W eb to provide you with a place to search the community knowledge base for information about your tablet, shar e information with other users, make suggestions to Lenovo, ask questions, and get technical support from L enovo. T o go t o L enovo use[...]

Appendix A. Regulatory information This appendix provides r egulatory information. Wireless related information Wireless int eroperability Wireless LAN PCI Express Mini C ard is designed to be int eroper able with any wir eless LAN product that is based on Dir ect Sequence Spr ead Spectrum (DSSS), Complementary Code Keying (CCK), and/or Orthogonal [...]

• Using the integr ated wireless cards onboar d of airplanes, in hospitals or near petr ol stations, blasting areas (with electr o-explosive devices), medical implants or body-worn electronic medical devices. • In any other environment wher e the risk of int erference t o other devices or services is perceived or identied as harmful. If you [...]

F eder al Communications Commission (FCC) Declaration of Conformity This equipment has been test ed and found t o comply with the limits for a Class B digital device, pursuant to P art 15 of the FCC Rules. These limits ar e designed to pr ovide r easonable pr otection against harmful interfer ence in a residential installation. This equipment gener[...]

German Class B compliance statement Deutschsprachiger EU Hinweis: Hinweis für Ger äte der Klasse B EU-Richtlinie zur Elektromagnetischen V erträglichkeit Dieses Pr odukt entspricht den Schutzanforderungen der EU-Richtlinie 2004/108/EG (früher 89/336/EWG) zur Angleichung der Rechtsvorschriften über die elektromagnetische V erträglichkeit in de[...]

Lenovo product service information for T aiwan Additional r egulator y information F or more information about the wir eless r egulatory notices, refer to the Regulat ory Notice that came with your tablet. If your tablet is shipped without the Regulat ory Notice , you can obtain a PDF version from the L enovo W eb site at: http://www.lenovo.com/Thi[...]

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Appendix B. Envir onmental, r ecycling, and disposal information Lenovo recycling statement Lenovo encour ages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of pr ograms and services to assist equipment owners in recycling their IT pr oducts. F or informat[...]

Recycling information for Brazil Declarações de Reciclagem no Br asil Descarte de um Produto L enovo F ora de Uso Equipamentos elétricos e eletr ônicos não devem ser descartados em lix o comum, mas enviados à pontos de coleta, aut orizados pelo fabricant e do produto par a que sejam encaminhados e pr ocessados por empresas especializadas no m[...]

Battery recycling information for the United States and Canada Battery recycling information for the European Union Notice: This mark applies only to countries within the Eur opean Union (EU). Batteries or packaging for batteries are labeled in accor dance with European Dir ective 2006/66/EC concerning batt eries and accumulators and wast e batteri[...]

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Appendix C. Restriction of Hazardous Substances Directive (RoHS) China RoHS T urkish RoHS The Lenovo product meets the requir ements of the Republic of T urkey Directive on the Restriction of the Use of Certain Hazar dous Substances in Electrical and Electr onic Equipment (EEE). Ukraine RoHS © Copyright L enovo 2012 71[...]

India RoHS RoHS compliant as per E-W aste (Management & Handling) Rules, 2011. 72 User Guide[...]

Appendix D . ENERG Y S T AR model information ENERG Y S T AR ® is a joint pr ogram of the U .S. Envir onmental Pr otection Agency and the U .S. Department of Energy aimed at saving money and pr otecting the envir onment thr ough ener gy efcient pr oducts and practices. Lenovo is pr oud t o offer our customers pr oducts with the ENERG Y S T AR q[...]

5. T ap the P ower Management tab. 6. Clear the Allow this device to wak e the computer check box. 7. T ap OK . 74 User Guide[...]

Appendix E. Notices Lenovo might not offer the pr oducts, services, or featur es discussed in this document in all countries. Consult your local L enovo repr esentative for information on the pr oducts and services currently available in your ar ea. Any r eference t o a Lenovo product, progr am, or service is not intended to state or imply that onl[...]

T rademarks The following terms ar e tr ademarks of L enovo in the United S tates, other countries, or both: Lenovo ThinkP ad ThinkV antage T rackP oint UltraConnect Microsoft, Windows, and BitL ocker are trademarks of the Microsoft group of companies. Intel and Intel Core ar e tr ademarks of Int el Corpor ation or its subsidiaries in the Unit ed S[...]

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Part Number: Printed in (1P) P/N: *1P*[...]