Lenovo 9421 manual

Machine T ypes: 3656, 7061, 7090, 9353, 9421, 9485, 9623, 9625, 9705, 9795, 9935, 9946, and 9953 ThinkCentre User Guide[...]

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T hinkC e n tr e Us er G u id e[...]

Note Before using this information and the pr oduct it supports, be sure to read and understand the ThinkCentre Safety and Warranty Guide and “Notices,” on page 77. Second Edition (December 2009) © Copyright Lenovo 2008, 2009. LENOVO products, data, computer softwar e, and services have been developed exclusively at private expense and are sol[...]

Contents Important safety information ...... v Chapter 1. Product overview ...... 1 Features ................ 1 Specifications .............. 4 Software overview ............ 5 Software pr ovided with your W indows operating system ............... 5 Antivirus software ........... 7 Locations ............... 8 Locating connectors on the front of you[...]

Using the documentation and diagnostic programs .............. 7 5 Calling for service ........... 7 5 Using other services .......... 7 6 Purchasing additional services ....... 7 6 Appendix. Notices .......... 7 7 T elevision output notice .......... 7 8 T rademarks .............. 7 8 Index ............... 7 9 iv User Guide[...]

Important safety information CAUTION: Before using this manual, be sure to read and understand all the related safety information for this product. Refer to the ThinkCentre Safety and W arranty Guide that you received with this product for the latest safety information. Reading and understanding this safety information reduces the risk of personal [...]

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Chapter 1. Product overview This chapter provides an intr oduction to the features and options that are available for your computer . Y ou can expand the capabilities of your computer by adding memory modules, drives, or PCI cards. When installing or r eplacing an option, use these instructions along with the instructions that come with the option.[...]

v Audio line-in connector , audio line-out connector , and microphone connector on the rear panel v Mono internal speaker Connectivity v 10/100/1000 Mbps integrated Ethernet controller v Peripheral Component Interconnect (PCI) V .90 Data/Fax modem (some models) System management features v Ability to store power -on self-test (POST) hardware test r[...]

Security features v Cover presence switch (also called intr usion switch) (some models) v Diskette and hard disk drive I/O contr ol v Keyboard with fingerprint r eader (some models) v Startup sequence control v Startup without diskette drive, keyboard, or mouse v Serial port and parallel port I/O control v Support for the addition of an integrated [...]

Specifications This section lists the physical specifications for your computer . Dimensions W idth: 175 mm (6.9 inches) Height: 402 mm (15.8 inches) Depth: 440 mm (17.3 inches) W eight Maximum configuration as shipped: 1 1 kg (24 lbs) Environment Air temperature: Operating: 10° to 35°C (50° to 95°F) Non-operating: -40° to 60°C (-40° to 140?[...]

Software overview The computer comes with a preinstalled operating system and several pr einstalled applications. Software provided with your Windows operating system This section describes the W indows applications provided with your computer . Software provided by Lenovo The following software applications ar e provided by Lenovo to help you impr[...]

Power Manager: The Power Manager pr ogram provides convenient, flexible, and complete power management for your ThinkCentre ® computer . By using the Power Manager program, you can adjust your power settings to achieve the best balance between system performance and power saving. Factory Recovery: The Factory Recovery pr ogram enables you to resto[...]

Antivirus software Y our computer comes with antivirus software that you can use to detect and eliminate viruses. Lenovo pr ovides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivir us software updates. For more information about how to u[...]

Locations This section provides information to help you locate your computer connectors, components, parts on the system board, and internal drives. Locating connectors on the front of your computer Figure 1 shows the location of the connectors on the front of your computer . 1 USB connector 3 Microphone connector 2 Headphone conn[...]

Locating connectors on the rear of your computer Figure 2 shows the location of the connectors on the rear of your computer . Some connectors on the rear of your computer ar e color-coded to help you determine where to connect the cables on your computer . 1 V oltage selection switch (some models) 10 USB connectors (2) 2 Power cor[...]

Connector Description Audio line-in connector Used to receive audio signals fr om an external audio device, such as a stereo system. When you attach an external audio device, a cable is connected between the audio line-out connector of the device and the audio line-in connector of the computer . Audio line-out connector Used to send audio signals f[...]

Locating components T o remove the computer cover , see “Removing the computer cover” on page 16. Figure 3 shows the location of the various components in your computer . 1 Heat sink and fan assembly 6 PCI card slot 2 Memory modules 7 PCI Express x1 car d slot 3 Battery 8 Cover presence (Intrusion) switch [...]

Locating parts on the system board Figure 4 shows the location of the parts on the system board. 1 4-pin power connector 13 Internal speaker connector 2 System fan connector 14 Front USB connector 2 3 Micropr ocessor fan connector 15 Clear CMOS (Complementary Metal-Oxide Semiconductor)/Recovery jumper 4 Mic[...]

the cables to the drive installed. Refer to the appropriate section in Chapter 2, “Installing or replacing har dware,” on page 15 for instructions on how to install or replace internal drives for your computer . Figure 5 shows the locations of the drive bays. 1 B a y1-O ptical drive bay (with an optical drive installed) 2 B a y2-O p[...]

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Chapter 2. Installing or replacing hardware This chapter provides instr uctions on how to install or replace hardwar e for your computer . Handling static-sensitive devices Do not open the static-protective package containing the new part until the defective part has been removed fr om the computer and you are ready to install the new part. Static [...]

Removing the computer cover Attention Do not open your computer or attempt any repair befor e reading and understanding the “Important safety information” in the ThinkCentre Safety and W arranty Guide that came with your computer . T o obtain a copy of the ThinkCentre Safety and Warranty Guide ,g ot o : http://www .lenovo.com/support This secti[...]

6. Press the cover -release button on the side of the computer cover and slide the computer cover to the rear to r emove. Figure 6. Removing the computer cover Chapter 2. Installing or replacing hardwar e 17[...]

Removing and reinstalling the front bezel This section provides instr uctions on how to remove and reinstall the fr ont bezel. T o remove and reinstall the fr ont bezel: 1. Remove all media from the drives and turn of f all attached devices and the computer . Then, disconnect all power cords fr om electrical outlets and disconnect all cables that a[...]

T o install or replace a PCI card, do the following: 1. Remove all media from the drives and turn of f all attached devices and the computer . Then, disconnect all power cords fr om electrical outlets and disconnect all cables that are connected to the computer . 2. Remove the computer cover . See “Removing the computer cover” on page 16. 3. At[...]

b. If the PCI card is secur ed in place by a retaining latch 1 , press the retaining latch to r elease the PCI card from the latch. Then, grasp the PCI card by the edges and car efully pull it out of the slot. 5. Remove the PCI card fr om its static-protective package. 6. Install the new PCI card into the appr opriate PCI card slot on the sys[...]

Installing or replacing a memory module Attention Do not open your computer or attempt any repair befor e reading and understanding the “Important safety information” in the ThinkCentre Safety and W arranty Guide that came with your computer . T o obtain a copy of the ThinkCentre Safety and Warranty Guide ,g ot o : http://www .lenovo.com/suppor[...]

If you are r eplacing an old memory module, open the retaining clips and remove the memory module being r eplaced as shown. 6. Position the memory module over the memory slot. Make sure that the notch 1 on the memory module aligns correctly with the slot key 2 on the system board. Push the memory module straight down into the slot until[...]

This section provides instr uctions on how to replace the battery . Y our computer has a special type of memory that maintains the date, time, and settings for built-in features, such as parallel-port assignments (configuration). A battery keeps this information active when you turn off the computer . The battery normally requir es no charging or m[...]

What to do next: v T o work with another option, go to the appropriate section. v T o complete the installation, go to “Completing the parts replacement” on page 45. Replacing the power supply assembly Attention Do not open your computer or attempt any repair befor e reading and understanding the “Important safety information” in the ThinkC[...]

assemblies are voltage specific, and some power supply assemblies have a voltage-selection switch. If your computer has a voltage-selection switch, ensure that you set the voltage-selection switch of the new power supply assembly to match the voltage available at your electrical outlet. If necessary , use a ballpoint pen to slide the voltage-select[...]

5. Disconnect the heat sink and fan assembly cable from the micr oprocessor fan connector on the system board. 6. Pivot the handle 1 to release the heat sink and fan assembly clamp and then disengage the clamp from the plastic r etention bracket. Note: Y ou might have to gently twist the heat sink and fan assembly to free it from the micr opr[...]

8. Position the new heat sink and fan assembly on the micropr ocessor socket and then position the clamp on the plastic retention bracket. Pivot the handle 1 to clamp the heat sink and fan assembly to the plastic retention bracket. 9. Connect the heat sink and fan assembly cable to the micropr ocessor fan connector on the system board. 10. Go[...]

3. Locate the primary hard disk drive. See Figur e 5 on page 13. 4. Disconnect the signal and power cables from the har d disk drive. 5. Press the blue r elease tab 1 down, slide the hard disk drive cage 2 back, and pivot it outward. 6. Remove the hard disk drive cage fr om the chassis by simply sliding it outward. 7. Pull on the blue h[...]

9. T o install a new hard disk drive into the blue bracket, flex the bracket and align pin 1 , pin 2 , pin 3 , and pin 4 on the bracket with the holes in the hard disk drive. Do not touch the cir cuit board 5 on the bottom of the hard disk drive. 10. Slide the new hard disk drive into the drive cage until it snaps into[...]

11 . Align the drive cage pivot pin with the slot 1 in the upper drive cage and slide the hard disk drive cage into the chassis. 12. Connect the signal and power cables to the rear of the new har d disk drive. 13. Press down on the metal latch 2 , pivot the drive cage into place, and then slide it forward until it snaps into position. N[...]

T o replace the secondary hard disk drive: 1. Remove all media from the drives and turn of f all attached devices and the computer . Then, disconnect all power cords fr om electrical outlets and disconnect all cables that are connected to the computer . 2. Remove the computer cover . See “Removing the computer cover” on page 16. 3. Locate the s[...]

9. T o install a new hard disk drive into the blue bracket, flex the bracket and align pin 1 , pin 2 , pin 3 , and pin 4 on the bracket with the holes in the hard disk drive. Do not touch the cir cuit board 5 on the bottom of the hard disk drive. Figure 22. Installing the secondary hard disk drive into the bracket 32 U[...]

10. Slide the new hard disk drive into the har d disk drive cage until it snaps into position. 11 . Install the hard disk drive cage into the chassis until it snaps into position underneath the metal tab. Make sure that the har d disk drive cage is secured in the chassis. 12. Connect the signal and power cables to the rear of the new har d disk dri[...]

1. Remove all media from the drives and turn of f all attached devices and the computer . Then, disconnect all power cords fr om electrical outlets and disconnect all cables that are connected to the computer . 2. Remove the computer cover . See “Removing the computer cover” on page 16. 3. Disconnect the signal and power cables from the r ear o[...]

What to do next: v T o work with another option, go to the appropriate section. v T o complete the installation, go to “Completing the parts replacement” on page 45. Replacing the diskette drive or card reader Attention Do not open your computer or attempt any repair befor e reading and understanding the “Important safety information” in th[...]

5. Press the r elease button and slide the diskette drive or card reader out of the front of the computer . 6. Remove the retainer bracket fr om the failing diskette drive or card reader and install it on a new diskette drive or card r eader . 7. Slide the new diskette drive or card r eader into the drive bay until it snaps into position. 8. Connec[...]

Replacing the front fan assembly Attention Do not open your computer or attempt any repair befor e reading and understanding the “Important safety information” in the ThinkCentre Safety and W arranty Guide that came with your computer . T o obtain a copy of the ThinkCentre Safety and Warranty Guide ,g ot o : http://www .lenovo.com/support This [...]

7. Pull on the tips of the rubber mounts until the fan assembly is in place. 8. Connect the front fan assembly cable to the power fan connector on the system board. 9. Go to “Completing the parts replacement” on page 45. What to do next: v T o work with another option, go to the appropriate section. v T o complete the installation, go to “Com[...]

T o replace the rear fan assembly: 1. Remove all media from the drives and turn of f all attached devices and the computer . Then, disconnect all power cords fr om electrical outlets and disconnect all cables that are connected to the computer . 2. Remove the computer cover . See “Removing the computer cover” on page 16. 3. Locate the rear fan [...]

7. Pull on the tips of the rubber mounts until the r ear fan assembly is in place. 8. Connect the rear fan assembly cable to the system fan connector on the system board. 9. Go to “Completing the parts replacement” on page 45. What to do next: v T o work with another option, go to the appropriate section. v T o complete the installation, go to [...]

T o replace the front audio and USB assembly: 1. Remove all media from the drives and turn of f all attached devices and the computer . Then, disconnect all power cords fr om electrical outlets and disconnect all cables that are connected to the computer . 2. Remove the computer cover . See “Removing the computer cover” on page 16. 3. Remove th[...]

Replacing the internal speaker Attention Do not open your computer or attempt any repair befor e reading and understanding the “Important safety information” in the ThinkCentre Safety and W arranty Guide that came with your computer . T o obtain a copy of the ThinkCentre Safety and Warranty Guide ,g ot o : http://www .lenovo.com/support This se[...]

6. Position a new internal speaker into the metal clips and push downward on the internal speaker until it snaps into position. 7. Connect the speaker cable to the system board. See “Locating parts on the system board” on page 12. 8. Go to “Completing the parts replacement” on page 45. What to do next: v T o work with another option, go to [...]

Note: Y our keyboard might be connected to a PS/2 keyboard connector 1 or a USB connector 2 . Depending on where your keyboar d is connected, see “Locating connectors on the rear of your computer” on page 9 or “Locating connectors on the front of your computer” on page 8. 3. Disconnect the failing keyboard cable fr om the comput[...]

Replacing the mouse Attention Do not open your computer or attempt any repair befor e reading and understanding the “Important safety information” in the ThinkCentre Safety and W arranty Guide that came with your computer . T o obtain a copy of the ThinkCentre Safety and Warranty Guide ,g ot o : http://www .lenovo.com/support This section provi[...]

2. Position the computer cover on the chassis so that the rail guides on the bottom of the computer cover engage the rails. Then push the computer cover closed until it snaps into position. 3. If the computer cover is secured with thumbscr ews, install them. 4. If a cover lock is installed, lock the cover . 5. Reconnect the external cables and powe[...]

Make sure that any security cables you installed do not interfer e with other computer cables. Integrated cable lock An integrated cable lock (sometimes referr ed to as the Kensington lock) can be used to secure your computer to a desk, a table, or other non-permanent fixtur e. The cable lock attaches to a security slot at the rear of your computer[...]

Padlock Y our computer is equipped with a padlock loop so that the computer cover cannot be removed when a padlock is installed. Password protection T o deter unauthorized use of your computer , you can use the Setup Utility program to set a passwor d. When you turn on your computer , you are prompted to type the password to unlock the keyboar d fo[...]

4. Reinstall the computer cover and connect the power cord. See “Completing the parts replacement” on page 45. 5. Restart the computer , leave it on for approximately 10 seconds. T urn off the computer by holding the power switch for approximately five seconds. 6. Repeat step 1 and step 2. 7. Move the Clear CMOS/Recovery jumper back to the stan[...]

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Chapter 3. Recovery information This chapter will help you get familiar with recovery solutions pr ovided by Lenovo. This chapter explains when and how to use the following recovery methods: v Creating and using r ecovery media v Performing backup and recovery operations v Using the Rescue and Recovery workspace v Creating and using r escue media v[...]

v T o create Product Recovery discs on the W indows V ista operating system, click Start → All Programs → ThinkV antage → Create Product Recovery Media . Then, follow the instructions on the scr een. v T o create Product Recovery discs on the W indows XP operating system, click Start → All Programs → ThinkV antage → Create Recovery Medi[...]

Performing backup and recovery operations The Rescue and Recovery program enables you to back up all your har d disk drive contents including the operating system, data files, software pr ograms, and personal settings. Y ou can designate where the Rescue and Recovery pr ogram stores the backup: v On a protected ar ea of your hard disk drive v On a [...]

4. Follow the instructions on the scr een. v T o perform a recovery operation using the Rescue and Recovery program on the W indows V ista operating system or the W indows XP operating system, do the following: 1. From the W indows desktop, click Start → All Programs → ThinkV antage → Rescue and Recovery . The Rescue and Recovery program open[...]

3. When you hear beeps or see a logo screen, r elease the F1 1 key . 4. If you have set a Rescue and Recovery password, type your passwor d when prompted. The Rescue and Recovery workspace opens after a short delay . Note: If the Rescue and Recovery workspace fails to open, see “Solving recovery pr oblems” on page 58. 5. Do one of the following[...]

4. In the Rescue Media area, select the type of r escue media you want to create. Y ou can create a rescue medium using a disc, a USB har d disk drive, or a secondary internal hard disk drive. 5. Click OK and follow the instructions on the scr een. v T o create a rescue medium on the W indows V ista operating system or the W indows XP operating sys[...]

Creating a recovery repair diskette This section provides instr uctions on how to create a recovery r epair diskette. T o create a recovery r epair diskette, do the following: 1. T urn on the computer , and make sure that your computer has Internet access. 2. Follow the instructions on the W eb site at: http://www .lenovo.com/think/support/site.wss[...]

4. Open the DRIVERS folder . W ithin the DRIVERS folder , there are several subfolders named for various devices installed in your computer , such as AUDIO or VIDEO. 5. Open the appropriate device subfolder . 6. Do one of the following: v In the device subfolder , look for a README.txt file or a file with the .txt extension. This file might be name[...]

Chapter 4. Using the Setup Utility The Setup Utility program is used to view and change the configuration settings of your computer , regar dless of which operating system you are using. However , the operating system settings might override any similar settings in the Setup Utility program. Starting the Setup Utility program T o start the Setup Ut[...]

Password considerations A password can be any combination of up to 12 (1 to 12) alphabetic and numeric characters (a-z and 0-9). For security reasons, it is r ecommended to use a strong password that cannot be easily compr omised. A strong password should adher e to the following rules: v Have at least eight characters in length and contain at leas[...]

T o set the SA T A 1, do the following: 1. Start the Setup Utility program (see “Starting the Setup Utility pr ogram” on page 59). 2. From the Setup Utility pr ogram menu, select Devices → SA T A Drives Setup → S ATA 1 and press Enter . 3. Select 32 Bit Data T ransfer . 4. Select the desired settings and pr ess Enter . 5. Return to the Setu[...]

Selecting or changing the startup device sequence T o view or permanently change the configured startup device sequence, do the following: 1. Start the Setup Utility program (see “Starting the Setup Utility pr ogram” on page 59). 2. Select Startup and read the information displayed on the right side of the screen. 3. Select the devices for the [...]

Chapter 5. Updating system programs This chapter contains information about updating the POST/BIOS and how to recover fr om a POST/BIOS update failure. Using system programs System programs ar e the basic layer of software built into your computer . They include the power-on self-test (POST), the basic Input/Output system (BIOS) code, and the Setup[...]

6. When prompted to change the machine type/model, pr ess Y . 7. T ype in the seven character machine type/model of your computer and then press Enter . 8. Follow the instructions on the scr een to complete the update. Updating (flashing) the BIOS from your operating system Note: The W eb page content (including the links referenced in the followin[...]

10. The recovery session will take two to thr ee minutes. During this time you will hear a series of beeps. After the update session is completed, ther e will be no video, the series of beeps will end, and the system will automatically turn off. Immediately remove the disc fr om the optical drive before the computer completely turns off or r emove [...]

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Chapter 6. T roubleshooting and diagnostics This chapter describes some basic troubleshooting and diagnostic pr ograms. If your computer problem is not described her e, see Chapter 7, “Getting information, help, and service,” on page 73 for additional troubleshooting r esources. Basic troubleshooting The following table provides information to [...]

Symptom Action The USB Keyboard does not work. V erify that: v The computer is turned on. v The keyboard is secur ely connected to a USB connector on the front or rear of the computer . v No keys are stuck. The mouse does not work. The computer does not respond to the mouse. V erify that: v The computer is turned on. v The mouse is securely connect[...]

T o run the Lenovo ThinkV antage T oolbox program, click Start → All Programs → Lenovo ThinkV antage T ools → System Health and Diagnostics . Follow the instructions on the scr een. For additional information about running the Lenovo ThinkV antage T oolbox program, r efer to the Lenovo ThinkV antage T oolbox help system. Lenovo System T oolbo[...]

PC-Doctor for DOS Y ou can also download the latest version of the PC-Doctor for DOS diagnostic program fr om http://www .lenovo.com/support. The PC-Doctor for DOS diagnostic program r uns independently of the W indows operating system. Use the PC-Doctor for DOS diagnostic program if you ar e unable to start the W indows operating system or if the [...]

3. T urn the mouse upside down to look at the lens. a. If there is a smudge on the lens, gently clean the ar ea with a plain cotton-tipped swab. b. If there is debris in the lens, gently blow the debris away fr om the area. 4. Check the surface on which you are using the mouse. If you have a very intricate picture or pattern beneath the mouse it ma[...]

6. Blow air carefully into the ball cage 4 to dislodge dust and lint. 7. Look for a buildup of dirt on the plastic rollers 3 inside the ball cage. This buildup usually appears as a stripe running acr oss the middle of the rollers. 8. If the rollers ar e dirty , clean them by using a cotton swab soaked in isopropyl (rubbing) alcohol. T u[...]

Chapter 7. Getting information, help, and service This chapter contains information about help, service, and technical assistance for products manufactur ed by Lenovo. Information resources This section describes how to access useful resour ces relating to your computing needs. Online Books folder Note: The Online Books folder is only available on [...]

ThinkV antage Productivity Center Note: The ThinkV antage Productivity Center program is only available on computers preinstalled with the W indows V ista operating system or the W indows XP operating system fr om Lenovo. The ThinkV antage Productivity Center program contains information sour ces and tools designed to make computing easy and secure[...]

v Purchase upgrades and extended har dware repair services. v Download the latest device drivers and software updates for your computer model. v Access the online manuals for your products. v Access the Lenovo Limited W arranty . v Access troubleshooting and support information for your computer model and other supported products. v Find the servic[...]

Refer to the safety and warranty information that is provided with your computer for a complete explanation of warranty terms. Y ou must retain your pr oof of purchase to obtain warranty service. For a list of service and support phone numbers for your country or region, go to http://www .lenovo.com/support and click Support phone list or refer to [...]

Appendix. Notices Lenovo may not offer the pr oducts, services, or features discussed in this document in all countries. Consult your local Lenovo repr esentative for information on the products and services curr ently available in your area. Any refer ence to a Lenovo product, program, or service is not intended to state or imply that only that Le[...]

vary significantly . Some measurements may have been made on development-level systems and there is no guarantee that these measur ements will be the same on generally available systems. Furthermore, some measur ements may have been estimated through extrapolation. Actual results may vary . Users of this document should verify the applicable data f[...]

Index A administrator , password 60 antivirus software 7 audio line-in connector 10 audio line-out connector 10 audio subsystem 1 B backup and recovery operations 53 basic troubleshooting 67 battery , replacing 23 BIOS, updating (flashing) 63, 64 Boot-block recovery 64 C cable lock, security 47 changing password 60 startup device sequence 62 cleani[...]

K keyboard connector 10 keyboard, r eplacing 43 L Lenovo System T oolbox 69 Lenovo ThinkV antage T oolbox 68 Lenovo ThinkV antage T ools 73 Lenovo W elcome 5, 74 locating components 1 1 M media, creating and using r ecovery media 51 media, creating and using r escue 55 memory module installing, replacing 21 system board 21 Microphone connector 10 m[...]

software overview 5 solving recovery pr oblems 58 starting the Setup Utility program 59 startup device 61 sequence, changing 62 temporary , selecting 61 static-sensitive devices, handling 15 system management 2 programs 63 system board connectors 12 identifying parts 12 location 12 memory module 21 T television output notice 78 temporary startup de[...]

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Part Number: 89Y0418 Printed in USA (1P) P/N: 89Y0418[...]