LG LDP7008D manual

LDP7008D Digital Telephone User Guide Version 1.0 | August 2005[...]

Table of Con tents Emergency Services and Safety Precautions…………..2 Getting to know your 7000 Se ries handset……………..3 Familiarise you rself w ith its features…………………....3 Hand set key s……………… ……………................. ......... ...4 General Functions…………………… ……………………[...]

Serv icing a nd Safety Pre caution s • Do not drop or subject the phone to ph ysical shock • Do not immerse in w ater • Do not disassemble or attemp t to modify the phone in any way • Use a damp or anti-static clot h to clean the phon e. Do not use a dry or electrostatically charged cloth. Do not use chemical or abr asive clean ers as these[...]

Heads et Port Used fo r conne ction of a headset that has a 2.5 mm jack type connecto r Getting to kno w your 7008D Digital Telephone 7008D User Guide | Gett ing to know your 700 8D Dig ital Tel ephone 03 LCD 2 Line, 48 Charact ers Display s inbound/ou tbound call information. Displays informatio n base d on us er actions Handset Contain s a m icro[...]

Getting to kno w your 7008D Digital Telephone 7008D User Guide | Gett ing to know your 700 8D Dig ital Tel ephone 04 Your digital telephone’s keys (1) (2) (3) (4) (5) (6) (1) Speaker Key This i s for activating the pho ne’s spe aker whi lst on hoo k. Useful when u sing a headset or if you wish to speak h ands f ree. Red LED illu minated if off-[...]

GENERAL FUNCTIO NS • Making and Ans w ering External Calls • Making and Ans w ering Internal Calls • Placing an Internal/External Call on Hold • Retrieving an Interna l/External Call on Hold • Parking a Call • Retrieving a Parked Call • Call Forward • DDI Call Wait • Call Wait (Camp On) • A nswering a Call Wait (Camp On) • Cal[...]

General Functions 7008D User Guide | General Functions 06 Making and Answerin g calls Always ensure that extern al parties are informed if you intend to record a call. Making and Ans wering an external call You can make an external call in the follo wing ways: 1. Lift the receiver and dial 9 2. Dial 9 3. Press the button and dial 9 Once you have di[...]

General Functions 7008D User Guide | General Functions 07 Making and Ans wering an internal call You can make an internal call in the follo wing ways: 1. Lift the receiver and dial an e xtension number. 2. Dial an extens ion number. 3. Press the button an extension number. Once you have dialled a des ired number the screen will look as in Fig.3 To [...]

General Functions 7008D User Guide | General Functions 08 Placing and External/Internal Call on hold Whilst connected to another part y (internal or external) press the button. Fig.5 shows that the relevant line on your 7008D digital telephone will be flashing to indicate that a caller is on hold. Fig.6 shows how your displa y will look when you ha[...]

General Functions 7008D User Guide | General Functions 09 Parking a Call 1. Whilst connected to an external party press the button, dial a Park Location (601-6 19) or press a flexible button labelled as Par k and hang up. 2. Once you have parked the caller you can contact another party to inform them that they have a caller waiting. Alternatively, [...]

General Functions 7008D User Guide | General Functions 10 Call Forward It is possible to forward you p hone in a number of ways. The optio ns available are: 0 – Follow-Me (T o forward calls from your extension to a temporary loc ation. The forward is activated at the temporary location). 1 – Unconditional (T his option allows you to for war d a[...]

General Functions 7008D User Guide | General Functions 11 Call Forward 1. Press the button and then press the button. 2. Alternatively dial 554 from your han dset. 3. Select a forward option as per page 9. (Exam ple: Select option 4, Bus y/No Answer, and your display w ill look as per Fig.8) 4. Once you have selected an option such as # (As shown i[...]

General Functions 7008D User Guide | General Functions 12 DDI Call Waiting If enabled, you w ill be able to see if you have a DDI call waiting whilst engaged in another call. Fig.10 shows what is displayed when a call is waiting. The top line sho w s current call status, the bottom line informs you that there is a w aiting cal l. 1. To speak to the[...]

General Functions 7008D User Guide | General Functions 13 Call Wait (Camp On) 1. Dial an internal number 2. Get busy notification ( Fig.11 shows what y ou will see in the display of your 700 8D digital telephone). 3. From the on-screen instructions press the button. 4. If the called part y answers you can speak with them or simply transfer a call t[...]

General Functions 7008D User Guide | General Functions 14 Call Pickup (Directed) 1. Dial 7 follo wed by the extension number of the station that is ringing 2. You will then be connected to the callin g party. 3. Fig.13 sho ws that the display of your 7008D Digital Telephone will display the number of the calling part y and the station that the call[...]

General Functions 7008D User Guide | General Functions 15 Transfer (Screen ed) 1. Whilst connected to a caller p ress the button. 2. If you are transferring an internal cal l your display will look as in Fig. 15 3. Dial the appropriate extens ion number or press a flexible button that has been assigne d with a station number 4. Wait for the called [...]

General Functions 7008D User Guide | General Functions 16 Using Speed Dial Numbers 1. Press the button twice 2. Your display will ap pear as in Fig.17 3. Select the option you req uire: 1. Intercom Directory 2. User (Personal) Speed Dials 3. System Speed Dials 4. After you have made your selection your displa y will appear as in Fig.18 5. Use your [...]

General Functions 7008D User Guide | General Functions 17 Queuing for an Outside Li ne 1. If no external lines are ava ilable when you attempt to make an outside line you will receiv e busy tone and your displ ay will appear a s in Fig.19 2. Press the pre-assigned flexible key 3. When a line becomes ava ilable your hands et will recall and your dis[...]

General Functions 7008D User Guide | General Functions 18 Making a Page 1. Dial the required pag ing code (see the list of codes on page 55) 2. Your display will lo ok as in Fig.21 3. Hang up once yo u have finished the page. TIP: It is poss ible t o assign a f lexible but to n as a PAGE Key. Not e: Y ou mus t hav e permission t o make a page tha t[...]

General Functions 7008D User Guide | General Functions 19 Conference C all It is possible whilst on a call to set up a conference consisting of up to 6 parties. You will need a flexi ble button assigned as CONFERENCE . 1. Press the CONFERENCE button. 2. Your display will lo ok as in Fig.22 3. Dial another extension or e xternal number. 4. When the [...]

General Functions 7008D User Guide | General Functions 20 Last Number Redi al/Redial To redial the last externa l number you called you will need a flexible button lab elled as REDI A L . 1. Press the REDI A L button. a) The displa y of you 7008D Di gital Handset w ill appear as in Fig.23 2. Use the button to find the number you require. The first [...]

General Functions 7008D User Guide | General Functions 21 Saved Number Redial It is possible to save a number that you have dialled whilst connected to the exter nal party. 1. Press the button tw ice whilst connected to the called party. 2. To dial the number when you have hung up press the button followed by the button. 3. Your screen will appear [...]

General Functions 7008D User Guide | General Functions 22 Mess aging Leaving a Message Wait Notification It is possible to inform a called part y (Internal) that you have tried to contact them). Calling a Busy Station 1. Your screen will appear as i n Fig.25 . 2. Press the button. 3. When the busy part ha ngs up you w ill be notified with intermitt[...]

General Functions 7008D User Guide | General Functions 23 Answering a Message Wait No tification When somebody has left y ou a notification as described on the previ ous page your dis play will appear as in Fig.27 . If a Voice Message has been left the display will show VMIB or HUNT 620 instead. The light and button will also be flashing. 1. Press [...]

USER PROG RAMMING SAVING YOUR NA ME TO YOU PHONE STORING PERSONA L SPEED DIALS CHARACTER ENTRY CHART 7008D User Guide | User Programming 24[...]

User Progr amming 7008D User Guide | User Programming 25 Saving your na me to your phone This enables colle agues to identify you b y your name instead of you extension number (Fig.28 ). You can store your name as follo w s: 1. Press the button and dial 74 . 2. You will then be prompted to enter your name. (See the character entry chart on page 27)[...]

User Progr amming 7008D User Guide | User Programming 26 Storing Personal Speed Dials It is possible for you to store numbers that yo u use regularl y to your personal speed dial directory. • Press the button. • Press the button. • The screen will sho w the next available speed dial that can be progr ammed (Dial 001 for example) • Enter the[...]

User Progr amming 7008D User Guide | User Programming 27 Character Entr y Chart Please follow the chart bel ow when entering characters. . - 13 1 – 10 A - 2 1 B - 22 C - 23 2 - 20 D - 31 E - 32 F - 33 3 - 30 G - 41 H - 42 I - 43 4 - 40 J - 51 K - 52 L - 53 5 - 50 M - 61 N - 62 O - 63 6 - 60 P - 71 Q - 72 R - 73 S - 74 7 – 70 T - 81 U - 82 V - 8[...]

User Progr amming 7008D User Guide | User Programming 28 Storing inform ation under a flexible button Flexible buttons can be progr ammed as line, extension, feature or speed di al buttons. To assign a feature to a flexible button follo w the instructions below: 1. Press the button and select the button you wish to assign. 2. The display of you 700[...]

Menu Tree 7008D User Guide | Menu Tree 29 [1] RING 1.1 TYPE 1.2 ANSWER MODE 1.2. 1 HANDSFREE (H) 1.2.2 TON E (T) 1.2.3 PRIVA CY (P) 1.3 SMS MS G DISPLA Y 1.4 ENBL OCK MODE 1.5 SMS/NOTICE DISPLA Y 1.6 SCROLL SPEED 1.7 EAR-MIC HEADS ET 1.8 IC M RI NG 1.9 CO RING [2] COS 2.1 COS DOWN 2.2 COS RESTORE 2.3 WA LKING CO S 2.4 COS CHANGE [3] AUTH / MOB ILE [...]

1. RING 1.1 TYPE 1.2 A NSWER MODE 1.3 SMS MSG DISPLAY 1.4 ENBLOCK MODE 1.5 SMS/NOTICE DISPLAY 1.6 SCROLL SPEED 1.7 EAR-MIC HEADSET 1.8 ICM RING 1.9 CO RING 7008D User Guide | Menu Tree 30[...]

Ring 7008D User Guide | Ring 31 Type 1. Press the button and select option [1] RING followed by op tion [1] TYPE. (Your display should look as per Fig.30 ). 2. The screen sho ws the current active ring 3. Choose options 1-4 to change to gen eral ring cadence for your 7008D Di gital Telephone. 4. Press the button to confirm the change. Answ er Mo de[...]

Ring 7008D User Guide | Ring 32 SMS MSG Display This will display short te xt-based messages that have been sent from users of the EVOLUTION Call Manager Advanced and EVOLUTION Call Manager Attendant applications. Press the button and select option [1] RING followed by option [3] SMS MSG DISPL A Y. Not e: Y ou are no t a ble t o rep ly to these mes[...]

Ring 7008D User Guide | Ring 33 Ear-Mic Headset This feature allo ws you to plug a standard DECT-type headset into the 2.5mm jack socket on your 7008D Digital Telephon e. 1. Press the button and select option [1] RING followed by op tion [7] EA R-MIC HEADSET. (Your display should l ook as per Fig.32 ) 2. Select 1 for ON, 2 for OFF (Display shows cu[...]

Ring 7008D User Guide | Ring 34 CO Ring This feature allo w s you to diffe rentiate the way that your phone rings on intercom calls to the way it rings on inbo und external calls 1. Press the button and select option [1] RING followed by op tion [9] CO RING. (Your display should look as per Fig.34 2. Select options 1-15 (Display shows current setti[...]

1.2. COS (Class O f Service) 2.1 COS DOWN 2.2 COS RESTORE 2.3 WALKING COS 2.4 COS CHANGE 7008D User Guide | Menu Tree 35[...]

COS – Class Of Ser vice 7008D User Guide | Class Of Service 36 COS Down This option allows yo u to ‘lock’ your phone, preventing unauthorised external calls. 1. Press the button and select option [2] COS followed by option [1] COS DOWN. (Your screen should look as per Fig.35 ) 2. Press the button. COS Restore This option returns your ph one t[...]

COS – Class Of Ser vice 7008D User Guide | Class Of Service 37 Walking COS This option allows another us er to override a COS that is applied to you extension. You ma y only be allowed to dial local and national where as they may be able to dial internation al numbers. 1. Press the button and select option [2] COS followed by option [3] W A LKING[...]

3. AUTH CODE MOBIL E EXTENS ION 3.1 A UTH CODE REGISTER 3.2 AUTH CODE CHANGE 3.3 REGISTER MOBILE EXTENSION 3.4 ACTIVA TE MOBILE EXTENSION 7008D User Guide | Menu Tree 38[...]

Authorisatio n Code/Mobile E xtension 7008D User Guide | Authorisation Code/Mobile Ex tension 39 Auth Code Register You can register a valid authorisation code with this option. A valid authorisation code is req u ired for many features that you may wish to access. 1. Press the button and select option [3] AUTH/MOBILE- EXT followed by option [1] AU[...]

Authorisatio n Code/Mobile E xtension 7008D User Guide | Authorisation Code/Mobile Ex tension 40 Register Mobile Extension This feature allo w s to set your mobile or other valid tele phone number to receive DDI calls simultaneousl y to your desk phone. 1. Press the button and select option [3] AUTH/MOBILE- EXT followed by option [3] REG MOBILE-EXT[...]

4. WAKE UP TIME / CONFERENCE RO OM 4.1 SET WAKE UP TIME 4.2 WAKE UP DISABLE 4.3 A CTIVE CONF-ROOM 4.4 DEACTIVE CONF-ROOM 7008D User Guide | Menu Tree 41[...]

Wake Up Time/Confere nce Room 7008D User Guide | Wake Up Time/Conference R oom 42 Set Wake Up Time With this feature you can set an alarm to ensure you do not miss an important meeting. 1. Press the button and select option [4] TIME/CONF ROOM followed by option [1] SET WA KE UP TIME. (Your screen should look as per Fig.43 ) 2. Enter the time that y[...]

Wake Up Time/Confere nce Room 7008D User Guide | Wake Up Time/Conference R oom 43 Activate Conference Room Conference Room allo w s external callers to d ial into a multi- party conference. As a user you can set up and deactivate a conference room. 1. Press the button and select option [4] TIME/CONF ROOM followed by option [3] A CTIVE CONF-ROOM. (Y[...]

5. MESSAGE 5.1 SET PRE-SELECTED MESSAGE 5.2 SET CUSTOM MESSAGE 7008D User Guide | Menu Tree 44[...]

Message 7008D User Guide | Message 45 Set Pre-Set Message There are 10 pre-set , 10 Custom and 1 pers onal text-based messages that you can chos e to leave on the display of you 7008D Digital Telephone when you are away from your desk. (See page xx of this user guide for a list of the pre-set messages). 1. Press the button and select option [5] TIM[...]

6. ANNOUNCEMENT 6.1 RECORD USER GREETING 6.2 LISTEN TO TIME/D A TE 6.3 LISTEN TO STATION NUMBER 6.4 LISTEN TO STATION STATUS 6.5 RECORD P A GE MESSAGE 6.6 ERASE USER GREETING 6.7 ERASE PAGE MESSAGE 7008D User Guide | Menu Tree 46[...]

Announcement 7008D User Guide | Announcement 47 Record User Greeting If you have permission yo u may record a greeting that users will hear bas ed on a forward type set on your extens ion. (See page 9 for Call For ward Settings). 1. Press the button and select option [6] ANNOUNCEMENT follo wed by option [1] REC USER GREETING. 2. You will prompted t[...]

Announcement 7008D User Guide | Announcement 48 Listen to Station Number To check your station number: 1. Press the button and select option [6] ANNOUNCEMENT follo wed by option [3] LISTEN STA NUMBER. 2. You will then hear a system message te llin g you the number of your station. Listen to Station Status To listen to your current status (Station N[...]

Announcement 7008D User Guide | Announcement 49 Erase User Greeting To erase your person al greeting: 1. Press the button and select option [6] ANNOUNCEMENT follo wed by option [6] ERASE USER GREETING. 2. Your personal greetin g will be erased. Erase Page Message To erase your page mess age: 1. Press the button and select option [6] A NNOUNCEMENT f[...]

7. SUPPLEMENTARY 7.1 LCD LANGUAGE DISPLAY 7.2 MPB VERSION DISPLAY 7.3 BGM 7.4 REGISTER STATION NAME 7.5 SPEAKER/HEADSET 7.6 HEADSET RING MODE 7.7 WTU STA NUM RCVR 7.8 SERIAL NUMBER 7.9 PC-PHONE LOCK KEY 7008D User Guide | Menu Tree 50[...]

Supplementa ry 7008D User Guide | Supplementary 51 LCD Display Language If a qualified system administrator has set this feature up you may toggle between a first and second langu age in your display. 1. Press the button and select option [7] SUPPLEMENTARY followed by option [1] LCD DISPL A Y LA N G UA GE . 2. Your LCD languag e will change to the [...]

Supplementa ry 7008D User Guide | Supplementary 52 BGM You can chose to listen to background music through your handset. There are 11 possibl e music sources. You should check with a qualified system adm inistrator for details of which sources are active. 1. Press the button and select option [7] SUPPLEMENTARY followed by option [3] BGM. (Your scre[...]

Supplementa ry 7008D User Guide | Supplementary 53 Speaker/Headset Mode If you wish to connect a headset other than to the headset jack follow the instructions belo w : 1. Press the button and select option [7] SUPPLEMENTARY followed by option [5] SPK/HE A DSET. (Your screen should app ear as in Fig.51 ). 2. Dial 1 for Speaker, 0 for Headset (Your [...]

Supplementa ry 7008D User Guide | Supplementary 54 WTU Station Number RCVR Do not use. Reserved for future development. Serial Number This is only required when advanced features need to be activated (VoIP, CTI, IP Phones, PC Attendant) 1.Press the button and select option [7] SUPPLEMENTARY followed by option [8] SERI AL NUMBER. (Your screen should[...]

USER PROGRAMMING CODES PRE SET MESSAGES GLOSSARY INDEX 7008D User Guide | Menu Tree 55[...]

User Progr amming Codes 7008D User Guide | User Programming Codes 56 Codes for programming Flexible Buttons Precede all of these codes by pressing the button. Differential Ring: 11 Enblock Mode: 14 SMS Notice/Display: 15 Headset Port On/Off: 17 ICM Ring Tone: 18 CO Ring Tone: 19 COS Down: 21 Walking COS: 23 Authorisation Code Register: 31 Authorisa[...]

Preset Messages 7008D User Guide | Preset Messages 57 Preset Messages Preset me ssages that can be left in the d isplay of your handset ar e as follow s : 00 PERSON AL/CUSTOMIS A BLE Message. 01 LUNCH, RTN HH:MM – Use this me ssage if you are away from y our desk at lun ch. The interna l callin g party w ill see this m essage on their d isplay wh[...]

Glossary 7008D User Guide | Glossary 58 Glossary LCD Liquid Crystal Display DDI Direct Dial Inward – Allows an exter nal callers to be routed directly to your extensio n, bypassing reception Hunt Group Feature to allow a number of extensio n to be group together to answer inbound cal ls. Used in call centres. Handset The part of the phone that yo[...]

Glossary 7008D User Guide | Glossary 59 IPLDK IP enabled, LG Digital Keysys tem BGM Background Music. You may select a numbe r of di fferent music sources to play through your handset. MPB Main Processor Board. T he ‘brains’ of the ph one system. MPB contains all system software and controls all system functions. CO Central Office. American ter[...]

Index 7008D User Guide | Index 60 D D……………………………. ……27 DDI…...………… ………..…12 , 58 Dial Pad……….. .……………... ....3 E E………….…… …………………27 Ear-Mic Hea dset….. .…...... ...…33 Enblock Mo de…..…… ………....3 2 F F………………… …………….…2 7 [...]

Index 7008D User Guide | Index 61 S Station N umber………… ………48 Station St atus…………… ……..48 T T………….…… …………………27 Transfer… ..………………. 3, 4, 15 Time/Date…… …………………. 47 U U……………………………… .…27 Unansw ered Station ……………22 User Progra mmi[...]