Linksys SPA962 manual

BUSINESS SERIES ADMINISTRA TION GUIDE Linksys SP A9x2 Phone A dministra tion Guide V ersion 5.2 SP A922, SP A932, SP A942, SP A962 Interim version released June 2008; to be updated August 2008[...]

T able of C ontents Linksys SP A9x2 Administration Guide 1 Chapter 1: Introducing Linksys SPA9x2 Ph ones . . . . . . . . . . . . 1 Read Me First 1 Finding Text in a PDF 1 Finding Text in Multiple PDFs 1 Related Documentation 2 Getting Started 3 Basic Phone Features 3 SPS932 Sidecar Attendant for the SPA962 4 Additional Phone Features 4 Features Req[...]

T able of C ontents Linksys SP A9x2 Administration Guide 2 Downloaded Ring Tones 33 Ring Tone Notes 33 For more information abou t downloading ring tones , see: 33 What’s Next? 33 Chapter 3: Setting System Features . . . . . . . . . . . . . . . . . 35 Setting Security Features 35 SIP Initial INVITE and MWI Challenge 35 SIP Over TLS 35 SRTP and Se[...]

T able of C ontents Linksys SP A9x2 Administration Guide 3 Retail Provisioning 59 Automatic In-House Preprovisioning 60 Configuration Access Control 60 Using HTTPS 60 How HTTPS Works 61 Server Certificates 61 Client Certificates 61 SPA9x2 Configuration Profiles 62 Firmware Upgrade Parameters 62 General Purpose Parameters 63 Sample Configuration Fil[...]

T able of C ontents Linksys SP A9x2 Administration Guide 4 Ring Tone Parameters 93 Managing Ring Tones 93 Audio Input Gain (dB) and Extension Mobility Settings 94 Using Extension Mobility 95 Extension Mobility Notes 95 Chapter 8: Customizing SPA9x2 Extensions . . . . . . . . . . . . . 96 General, Shared Line Appearance, and NAT Settings 96 General [...]

T able of C ontents Linksys SP A9x2 Administration Guide 5 Chapter 11: SPA9x2 Phone Field Referenc e . . . . . . . . . . . . 123 Info Tab 123 System Information 123 Product Information 124 Phone Status 124 Ext Status 125 Line /Call Status 126 Downloaded Ring Tone 127 System Tab 127 System Configuration 127 Internet Conn ection Type and St atic IP S[...]

T able of C ontents Linksys SP A9x2 Administration Guide 6 User Tab 175 Call Forward 176 Speed Dial 176 Supplementary Services 176 Web Information Service Settings (SPA962) 177 Traffic Service Informat ion Settings (SPA962) 177 Audio Volume 177 Phone GUI Menu Color Settings (SPA962 only) 177 932 Tab (SPA962 only) 178 General 179 Unit 2 179 SPA932 S[...]

Linksys SP A9x2 Phone Administration Guide 1 Read Me First Introducing Linksy s SP A9x2 Phones 1 Introducing Linksys SP A9x2 Phones This manual is for Linksys par tners, value added re seller s ( V ARs) and Internet ser vice pro viders. Use this manual to conf igure Linksys 9x2 series phones an d users. NO TE: This manual assu mes that your SP A9x2[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Draft 2 Read Me First Introducing Linksy s SP A9x2 Phones 3. F rom the dr op- down box, choose Br owse for Location . 4. Choose the location you want to search, either on your computer or on a net work, th en click OK . 5. If you want to specify additional search criteria, click[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Draft 3 Getting Star ted Introducing Linksy s SP A9x2 Phones F or additional documents and tools related to SP A9x2 phones, see linksys .com and its par tner sections. For Eur ope, Middle East and Africa, see linksys-voip .eu (V A R s ) a n d linksys-itsp.com (ser vice providers[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Draft 4 Additional Phone F ea tures Introducing Linksy s SP A9x2 Phones SPS932 Sidecar A ttendant for the SP A962 The SP A932 Sidecar for the SP A962 phone has 32 LEDs /buttons for dialing , call transfer , call pick up and call monitoring. Multi-colored LEDs monitor the status [...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Draft 5 Additional Phone F ea tures Introducing Linksy s SP A9x2 Phones – Switching of low er microphone gain t o reduce saturation. – Noise floor estimation using voice activity detection ( V AD). • Phone L CD f eatures: – The screen can display the header of th e 18X c[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Draft 6 SP A9x2 Phone Configura tion Scenarios Introducing Linksy s SP A9x2 Phones • Shared Line Appear ance – SP A922: T wo call appearances – SP A942: Four call appear ances – SP A962: Six call ap pearances • Call Pick Up - Selective and Group • Call P ark and UnP [...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Draft 7 SP A9 000 IP PBX System Introducing Linksy s SP A9x2 Phones SP A9000 IP PBX Sy stem The SP A9000 IP PBX System ( V oIP side), along wi th the SP A400, which is Internet T elephony Gateway , pro vides for an analog line and voicemail. When you use SPA9x2 phones with the L[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Draft 8 SP A9 000 IP PBX System Introducing Linksy s SP A9x2 Phones SIP Proxy Switch SPA9000 UserA UserB SPA400 1 to 4 D ID li nes SIP-PSTN Gateway UserD PSTN switch Internet ( W AN) Interface[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Draft 9 Session Initiation Pr otocol and S P A9x2 Phones Introducing Linksy s SP A9x2 Phones Session Initiation Pr otoc ol and SP A9x2 Phones Linksys SP A9x2 phones use Session Initiation P rot ocol (SIP), allowing int eroperation with all ITSP s supporting SIP . SIP handles sig[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Draft 10 Using SP A9x2 Phones with a F irewall or Router Introducing Linksy s SP A9x2 Phones T CP overcomes the pr oblem with UDP por ts being blocked by corporate fir ewalls. W ith TCP , new por ts do not need to be opened or packet s dr opped, because T CP is already in use f [...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Draft 11 Networ k Address T ranslat ion and SP A9x2 Phones Introducing Linksy s SP A9x2 Phones If security is not a concern, y ou can disable stat eful packet inspec tion (SPI) on your fir ewall (if you hav e it). SPI allows a firewall to be aw are of a packet ’ s state; only [...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Draft 12 Networ k Address T ranslat ion and SP A9x2 Phones Introducing Linksy s SP A9x2 Phones • ”Session Bor der Con trollers ” section on page 12 • ”Simple T raversal of UDP T hrough NA T s (STUN)” section on page 13 • ”SIP-NA T I nteroperation ” section on p[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Draft 13 Simple T raversal of UDP Through NA T s (STUN) Introducing Linksy s SP A9x2 Phones Simple T r av ersal of UDP T hrough NA T s (STUN) Simple T ra versal of User Datag ram Pr otocol (UDP) thr ough Network Addre ss T ranslat ors (NA T s), or STUN, is a protocol defined by [...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Draft 14 Using SP A9x2 Phones in a VLAN Introducing Linksy s SP A9x2 Phones • If the device is another SIP U A, the informat ion is carried in the C ontact header and the Session Descr iption Protocol (SDP ) embedded in SIP message bodies . The VIA header in outbound SIP reque[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Draft 15 Using SP A9x2 Phones in a VLAN Introducing Linksy s SP A9x2 Phones If you are using a Cisco switch, Cisco discov er y protocol (CDP) is enabled (this is the default). CDP is negotiation-based and d etermines which VLAN the SP A9x2 resides in. CDP : • Obtains the pro t[...]

Linksys SP A9x2 Administration Guide 16 Determining SP A9x2 Firm ware V ersion Getting Star ted 2 Getting Star t ed Read this chapter to learn about: • ”Determining SP A9x2 F irmware V ersion ” section on page 16 • ”Downloading the Firmware ” section on page 17 • ”Upgrading SP A9x2 F irmware ” section on page 17 • ”Using the P[...]

Linksys SP A9x2 Administration Guide 17 Downloading the Firmware Getting Star ted Downloading the F irm ware T o download the firmware , you need a comput er with an active Internet connection. T o download new firmw are for a SP A9x2 phone, per form the f ollowing steps: 1. T o begin, direct your br owser to the f ollowing URL: h ttp://ww w .links[...]

Linksys SP A9x2 Administration Guide 18 Using the Phone Display and Buttons Getting Star ted U sing the Phone Display and Buttons All SP A9x2 phones have the sa me basic buttons . Only the SP A922 has no line buttons, because it has only one voice line. Y ou can use th e following graphic and table to identify buttons and features on your phone .[...]

Linksys SP A9x2 Administration Guide 19 Using the Phone Display and Buttons Getting Star ted Phone Featur e Description Message Waiting Indica tor Indicates an in coming call or new v oice message . Can also notify y ou of error status. • Red: new v oice message •F l a s h i n g r e d : I n c o m i n g c a l l LC D S c r e en Con fi g ura b le [...]

Linksys SP A9x2 Administration Guide 20 Using the L CD Screen Getting Star ted U sing the L CD Scr een Y ou can co nfigure man y settings directly fr om the phone. 1. Pr ess the Setup button . The L CD sho ws your opt ions. 2. Use the Navigation button to scroll up and down t he list of options . 3. Choose an option by either pressing the Select so[...]

Linksys SP A9x2 Administration Guide 21 Using the W eb User Interface Getting Star ted a. P ress the Setup butt on, then press 9 or scro ll to option 9 and press Sel ect . b . Option 2 show s the phone ’ s current IP address. 3. Enter the IP address in yo ur web browser addr ess bar . For example: http://192.168.1.8 NO TE: If you are connected to[...]

Linksys SP A9x2 Administration Guide 22 Using the W eb User Interface Getting Star ted The following links appear in the up per right corner : • Admin L ogin/ User L ogin : toggles between view s. The A dmin view shows mor e configura ble paramete rs. • Basic/ advanced : toggles between view s. The advanced view shows more configur able paramet[...]

Linksys SP A9x2 Administration Guide 23 Using the P ersonal Directory Getting Star ted •S y s t e m •S I P • Pr ovisioning •R e g i o n a l • Phone • Extension (1-4 on the SP A942, 1-6 on the SP A962) •U s e r • SP A932 (when configuring a SP A962; this tab appears re gardless of whether a SP A932 sidecar is actually attached) User [...]

Linksys SP A9x2 Administration Guide 24 Vi e w i n g C a l l H is to r y Getting Star ted Vi ew i n g Ca l l H i s t o r y Three call logs are maintained for each phone: • Redial List—a redial entr y is added when dialin g is completed , regard less if the number is correct or the call i s successf ul. • Answered C alls—an answered entry is[...]

Linksys SP A9x2 Administration Guide 25 Roadmap to W eb UI F eatures Getting Star ted Roadmap to W eb UI F eatur es The f ollowing tables provide a roadmap to f eatures available on the w eb UI. To p e r f o r m t h e s e t a s k s . . . On the web UI, click the ... View phone phone, extension, and line/call information such, including: • DHCP , [...]

Linksys SP A9x2 Administration Guide 26 Roadmap to W eb UI F eatures Getting Star ted Configure pr ovisioning parameters. T o: • enable remot e provisioning • enable firmwar e upgrades • set general purpose paramet ers Provisioning ta b The Provisioning tab is viewable by Admi n logins only . See Chapter 5, "P ro visioning Basics. "[...]

Linksys SP A9x2 Administration Guide 27 Obtaining Phone Information (Info T ab) Getting Star ted Obtaining Phone Informa tion (Info T ab) Once you log on to th e web UI (see ”Using the Web User Inter face” section on page 20 ), you can check the curre nt status of a SP A9x2 by c licking the Info tab (appears b y default): The info tab shows all[...]

Linksys SP A9x2 Administration Guide 28 Sy stem and Pr oduct Information Getting Star ted The following figur es show all fields contained in the I nfo tab . The information shown is the same for all logins ( Admin and Us er) and view s (basic and advanced). S ystem and P roduct Information Check the Info tab for the phone ’ s current IP address [...]

Linksys SP A9x2 Administration Guide 29 Phon e St atus Infor mat ion Getting Star ted Pho ne Stat us In for mati on Phone Status Notes • Elapsed Time : Time elapsed sinc e the last reboot of the sy stem; for example, 20 days and 03:15:06. • Broadc ast Pkts Dropped : Number of br oadcast packets rece ived but not pr ocessed . Most codecs can han[...]

Linksys SP A9x2 Administration Guide 30 Understanding Lines, C alls, and Shar ed Call Appear ances Getting Star ted • SP A962: six lines • SP A932 sidecar for the SP A962: 32 lines Each line corresponds to a phone number (or extension) used for calls . The number of extensions y ou see listed in the SP A9x2’ s Extension Status depe nds on how[...]

Linksys SP A9x2 Administration Guide 31 Ex ten sion Statu s I nform atio n Getting Star ted At an y given time , each station sharing a call appearance can monitor the state of the call appearance. A station can select a shared call appearance t o make a call only if the call appearance is not being used by another station. All sharing stations rin[...]

Linksys SP A9x2 Administration Guide 32 Lin e an d Cal l St atus I nfo rmat ion Getting Star ted Extension Status Notes • Next Registration In : Number of seconds before the ne xt automatic r egistration r enewal. • Message W aiting : Indicates whether y ou have new voice mail waiting (Y es or No). This is updated whenever a voice message is re[...]

Linksys SP A9x2 Administration Guide 33 Downloaded Ring T ones Getting Star ted • Peer Name and P eer Phone : Name and phone num ber of the other side of the call . • Duration : Duration of the call. • Deco de La tency : Number of milliseconds f or decoder late ncy. • Jitter : Number of milliseconds for receiv er jitter . • Round T rip D [...]

Linksys SP A9x2 Administration Guide 34 What ’ s Nex t? Getting Star ted Although you can per form some tasks directly on the SP A9x2 L CD , this guide focuses on using the web UI. F or information about using phone LCD options, see the Linksys SP A9x2 User Guide . Basic pro visioning information is contained in this guide . If you are a ser vice[...]

Linksys SP A9x2 Phone Administration Guide 35 Setting Security F ea tures Setting Sy stem F ea tures 3 Setting System F eatures Use the Sy stem tab to enable web ser ver access , set security featur es, the debug server , and VLAN settings. See th e f ollowing sections: • ”Sett ing Se curi ty F ea tur es ” se ction o n pag e 35 • ”Ensurin[...]

Linksys SP A9x2 Phone Administration Guide 36 Setting Security F ea tures Setting Sy stem F ea tures • TLS Record Protocol -- layered on top of a reliable transpor t protocol, such as SIP or TCH, it ensures th at the connectio n is private by using symmetric data encr yption and it ensures that the c onnection is reliable. • TLS Handshake Pr ot[...]

Linksys SP A9x2 Phone Administration Guide 37 Ensuring V oice Quality Setting Sy stem F ea tures The phone can be configured fo r secur e provisioning using th e fac tory-install ed security certificate. T o determine if the Client C er tificate is installed on the phone, press 6 from the Pr oduct Info menu, or scroll down to the highlight Clien t [...]

Linksys SP A9x2 Phone Administration Guide 38 Ensuring V oice Quality Setting Sy stem F ea tures Bandwidth Requiremen ts Depending on how you hav e your IP phones conf igur ed, each call requires 55 t o 110 kbps in each direction. Therefor e, using G.729 as the v oic e codec setting, and with an a verage business- grade broadband Internet connectio[...]

Linksys SP A9x2 Phone Administration Guide 39 Ensuring V oice Quality Setting Sy stem F ea tures NO TE: The use of silence suppression can reduce the aver age bandwidth budget by 30% or more. F or more inf ormation about bandwidth calculation, ref er to the following w ebsites: http://www .erlang.com/cal culator/lipb/ http://www .packetizer .com/vo[...]

Linksys SP A9x2 Phone Administration Guide 40 Setting Sy stem F eatur es Setting Sy stem F ea tures Jitter buffer si ze should be kept to a rela tiv ely small size whenever possible. If jitter bu ffe r si ze i s t oo s ma l l, ma ny la te pa c ke t s m ay be c on si d er ed as l o st an d th u s l owe r s t h e voice quality . SP A9x2 phones dynami[...]

Linksys SP A9x2 Phone Administration Guide 41 Setting Syst em Configura tion Information Setting Sy stem F ea tures Setting Sy stem C onfigur ation Inf ormation Sy stem C onfigur ation Notes • Restricted Access Domains : Enter fully-qualified domain names (FQDNs) for each SIP ser ver you want the phone to respond to. Separate with semicolons. If [...]

Linksys SP A9x2 Phone Administration Guide 42 Setting In ternet, I P and PPP oE Informa tion Setting Sy stem F ea tures Setting Internet, IP and PPP oE Inf ormation DHCP and PPP oE Notes • DHCP Renewal on Timeout : SP A9x2 phones typically operate in a network wher e a DHCP ser ver assi gns the device it s IP address. Becaus e IP addresses ar e a[...]

Linksys SP A9x2 Phone Administration Guide 43 Setting Optional Net work P arameters Setting Sy stem F ea tures 6. Scroll to 9 Non-DHCP Subnet Mask . Press Edit , then enter the subnet mask of the phone using the asterisk (*) in place of periods . For example , the IP address 255.255.255.0 would be entere d as 255*255*255*0. Press OK . 7. Scroll to [...]

Linksys SP A9x2 Phone Administration Guide 44 Configuring VLAN Settings Setting Sy stem F ea tures C onfiguring VLAN S ettings VLAN Settings Notes • Enable CDP only if you ar e using a Cisco sw itch. CDP is nego tiation based and determines which VLAN the SP A9x2 reside s in. • If you use a VLAN without CDP ( VLAN enabled and CDP disabled), ent[...]

Linksys SP A9x2 Phone Administration Guide 45 SIP Par ameters Setting SIP Par ameters 4 Setting SIP P arameters Use the SIP tab to set SIP , RTP , SDP , NA T and Lin ksys key syst em parameters . This chapt er discusses: • ”SIP P aramet ers” se ct ion on page 45 • ”SIP T imer V alues” section on page 48 • ”Response Sta tus Code Hand[...]

Linksys SP A9x2 Phone Administration Guide 46 SIP Par ameters Setting SIP Par ameters SIP P arameter Notes The f ollowing table de scribes all SIP parameters . Pa ra m et e r Descript ion Max F or ward SIP Max Forward va lue, which can range from 1 to 255. Defaults to 70. Max Redirection Number of times an in vite can be redir ected to avoid a n in[...]

Linksys SP A9x2 Phone Administration Guide 47 SIP Par ameters Setting SIP Par ameters SIP-B Enable If set to yes, enables Sylantro ca ll features. See www .syl an tr o .c om for more information. Defaults to no . Ta l k P a c k a g e need info If set to yes enables suppor t for the Broadsoft T alk P ackage, which lets users answer or resume a call [...]

Linksys SP A9x2 Phone Administration Guide 48 SIP T imer V alues Setting SIP Par ameters SIP T imer V alues SIP timer values c ontrol transmittal , time - out, de lay int er vals and so on for SP A9x2 data. Each value is di splaye d in seconds . SIP T imer Notes Register Retry Enhancement s: this featur e adds flexibility to the delay tim ers that [...]

Linksys SP A9x2 Phone Administration Guide 49 SIP T imer V alues Setting SIP Par ameters SIP T4 RFC 3261 T4 v alue, which is the ma ximum duration a me ssage remains in the network. Ranges from 0 to 64 seconds. Defaul ts to 5 seconds. SIP Timer B RFC 3 26 1 I N VIT E tr an sa c ti o n ti m e - out v al ue. R an g es fro m 0 to 6 4 s ec on ds. Defau[...]

Linksys SP A9x2 Phone Administration Guide 50 Response Status C ode Handling Setting SIP Par ameters NO TE: SP A9x2 phones can use a RE TRY -AFTER value when received fr om a SIP proxy ser ver that is too busy to proc ess a request (503 Ser vice Una vailable message). If the response message includes a RETRY -AFTER header , th e phone waits for the[...]

Linksys SP A9x2 Phone Administration Guide 51 RTP Parameters Setting SIP Par ameters Response Status Notes • SIT1 RSC: SIP response status code for the appropriate Special I nformation T one (SIT ). F or example, if you set the SIT1 RSC to 404, when the user makes a call and a failure code of 404 is returned, the SIT1 tone is play ed. Reorde r or[...]

Linksys SP A9x2 Phone Administration Guide 52 SDP Pa yload T ypes Setting SIP Par ameters • No UDP Checksum: Select yes if y ou want the SP A9x2 to calculate the UDP header checksum for SIP messages . Since this inv olv es computation load , you should keep the default value (no) to disable it. SDP P ayload T ypes Configured dynamic payloads are [...]

Linksys SP A9x2 Phone Administration Guide 53 Linksys Ke y Sy stem Parameters Setting SIP Par ameters NA T S up po r t Parame ter No tes • STUN Enable : Enables the use of STUN to discov er NA T mapping . Select yes or no from the drop-down menu. Defaults to no . • STUN T est Enable : I f the STUN Enable feature is enabled and a valid STUN serv[...]

Linksys SP A9x2 Phone Administration Guide 54 Pro visioning Capabilities Pr ovisioning Basics 5 P r ovisioning Basics The P rovisioning T ab and its fields are fo r ser vic e provider use only and ar e not needed in non- SP deployment s. This chapter discusses: • ”Pr ovisioning Capabilities” section on page 54 • ”Upgrading, Resyncing , an[...]

Linksys SP A9x2 Phone Administration Guide 55 SP A9x2 Configuration Profiles Pr ovisioning Basics Remote firmware upgrade is achieved via TFTP or HT TP or HT TPS. Remote upgrades are contro lle d by co nfi gur ing th e des ired fi rmware image URL into the SP A9x2 via a remote profile resy nc. Pr ovisioning C onfiguration fr om Phone Ke ypad Remote[...]

Linksys SP A9x2 Phone Administration Guide 56 Upgrading , Resyncing, and Rebooting Phones Pr ovisioning Basics <Upgrade_Enable>Y es</Upgrade_Enable> </flat-profile> The names of parameters in XML profiles can gener ally be infe rred from t he SP A9x2 configura tion web pages , by substituting underscor es (_) for spac es and other[...]

Linksys SP A9x2 Phone Administration Guide 57 Upgrading , Resyncing, and Rebooting Phones Pr ovisioning Basics • F irmware-path defaults to /spa.bin (for exampl e, http://192.168.2.217/admin/ upgrade?tftp://192.168.2.251/spa.bin). The firm ware-pathname is ty pically the file name of the binar y located in a director y on the TFTP or HT TP ser ve[...]

Linksys SP A9x2 Phone Administration Guide 58 Redundant Pr ovisioning Ser vers Pr ovisioning Basics upgrades are required to r each a future upgrade state from an older r elease. .A profile r esync is only attempted when the SP A9x2 is idle, be cause this may trigger a software r eboot. General purpose par ameters are pr ovided to he lp ser vice pr[...]

Linksys SP A9x2 Phone Administration Guide 59 Aut omatic In -House Pr eprovisio ning Pr ovisioning Basics A utomatic In-House P repro visioning Using the web UI and issuing a resync URL is c onv enient for a customer in the r etail deployment model, but it is not as c onvenient f or prepr ovisioning a large number of units. The SP A9x2 suppor ts a [...]

Linksys SP A9x2 Phone Administration Guide 60 Usin g H T TP S Pr ovisioning Basics How HTTPS W orks HT TPS encr ypts the communication between the cl ient and the server , protecting the message contents from other inter vening network devices. The encryption method for the body of the communication between client and ser ver is based on sym metric[...]

Linksys SP A9x2 Phone Administration Guide 61 Usin g H T TP S Pr ovisioning Basics Pa ra m et e r Description Upgrade_Enable Enables firmwar e upgrade operations independently of resyn c actions. Defaul ts to Y e s. Upgrade_Error_Retr y_ Delay The upgrade retry interval (in seconds) appl ied in case of upgrade fail ure. The device has a firmware up[...]

Linksys SP A9x2 Phone Administration Guide 62 Sample Configura tion File Pr ovisioning Basics 4- Ge ne ral Pu rp os e Para m ete rs The f ollowing table de fines the function and us age of each para meter in the General P urpose P arameters sec tion of the Provisioning tab. • GPP_A through GPP_P : General purpo se provisioni ng parame ters. These[...]

Linksys SP A9x2 Phone Administration Guide 63 Advanc ed Script ing for Cadences , Call Progr ess T ones, and Ring T ones Setting Regional Par ameters 6 Setting Regional P arameters Use the Regional tab to configure regional and local settings , such as V ertical Ser vice Activation c odes (star codes), V ertical Ser vice Announc ement Codes , and l[...]

Linksys SP A9x2 Phone Administration Guide 64 Advanc ed Script ing for Cadences , Call Progr ess T ones, and Ring T ones Setting Regional Par ameters A T oneScript is a mini-script that specifies the frequency , level and cadence parameters of a call progress tone. I t can contain up to 127 characters. The syntax follows: •F r e q S c r i p t ; Z[...]

Linksys SP A9x2 Phone Administration Guide 65 Advanc ed Script ing for Cadences , Call Progr ess T ones, and Ring T ones Setting Regional Par ameters • Example 1 : Dial T one • 350@-19,440@-19 ;10(*/0/1+2) • Number of Frequenc ies = 2 • Frequency 1 = 350 Hz at –19 dBm • Frequency 2 = 440 Hz at –19 dBm • Number of Cadence Sections = [...]

Linksys SP A9x2 Phone Administration Guide 66 Advanc ed Script ing for Cadences , Call Progr ess T ones, and Ring T ones Setting Regional Par ameters A RingS cript is a mini -script that descr ibes a ring tone. The syntax follows: •n = ring-tone-name ;w= wa ve f o rm - i d- or - pa t h ;c= ca d e nc e - id ;b= break-time ;t= total-time ring-tone-[...]

Linksys SP A9x2 Phone Administration Guide 67 Call Progress T ones Setting Regional Par ameters break-time specifies the number of seconds to br eak between two bursts of ring t one, such as b=2.5 total-time specifies the total number of seconds to play the ring tone befor e it times out Call P rogress T ones Call Pr ogress T ones parameters define[...]

Linksys SP A9x2 Phone Administration Guide 68 Distinctive Ring Patterns Setting Regional Par ameters Distinc tive Ring P atterns Ring cadence def ines the ringin g pattern that anno unces a telephone call. Ring Pa ttern Notes The default cadence script for eight ring patterns is shown in the figure above . C ontr ol T imer V alues (sec) C ontrol T [...]

Linksys SP A9x2 Phone Administration Guide 69 V erti ca l S erv i c e A ct iv a ti o n C o de s ( S ta r C ode s) Setting Regional Par ameters V er tical S er vice A c tivation C odes (Star C odes) SP A9x2 phones suppor t ser vice activation codes, also known as star codes . The caller can enter st ar cod es ( suc h as * 2 1 for c al l fo r wa rd, [...]

Linksys SP A9x2 Phone Administration Guide 70 V erti ca l S erv i c e A ct iv a ti o n C o de s ( S ta r C ode s) Setting Regional Par ameters V er tical Ser vice Activation C ode Notes • Y ou can change default star code values f or your area or r egion. • Call Bac k : Similar to the call back ser vice offered by the PSTN, the caller can activ[...]

Linksys SP A9x2 Phone Administration Guide 71 V erti ca l S erv i c e A ct iv a ti o n C o de s ( S ta r C ode s) Setting Regional Par ameters offending hop tha t could be causing issues in V o IP calls to a subscriber . The test results can also provide audio quality scoring , which lets a SP better understand the subscriber ’ s experience. F or[...]

Linksys SP A9x2 Phone Administration Guide 72 V erti ca l S erv i c e A ct iv a ti o n C o de s ( S ta r C ode s) Setting Regional Par ameters – ‘ d‘ = Dial tone – ‘ m‘ = MWI dial tone – ‘ o‘ = Outside dial tone – ‘ p‘ = Pr ompt dial tone – ‘ s‘ = Secon d dial tone – ‘x‘ = No tones are place, x is an y digit not [...]

Linksys SP A9x2 Phone Administration Guide 73 V erti ca l S erv i c e A nn o un c em en t C od es Setting Regional Par ameters • Secure N o Calls (*17)—Def aults to pref er to use unencrypted media for all outbound ca lls. Applies t o all extensio ns. • Secure Next Call (*18 )—Pref ers to use encr ypted me dia for the next outbound call (on[...]

Linksys SP A9x2 Phone Administration Guide 74 V erti ca l S erv i c e A nn o un c em en t C od es Setting Regional Par ameters V er tical Ser vice Announcement Notes F ollowing is an example of how y ou can use these fields . [Line1/2]<Ser vice Announcement Ser v> = Y es [Regional]<Service Annc Base Number> = {announcement server base n[...]

Linksys SP A9x2 Phone Administration Guide 75 V erti ca l S erv i c e A nn o un c em en t C od es Setting Regional Par ameters SA_map syntax: SA_serv= SA_extcode SA_serv is the name of ser vice plus the current c ondition; SA_extcode is the extension code which the ANNC server will route to . Appendix : SA_ser v l ist 1) Call Back CBT : Call back e[...]

Linksys SP A9x2 Phone Administration Guide 76 Miscellaneous Par ameters Setting Regional Par ameters Outbound Call C odec Selec tion Codes Codec call selection codes aff ect voice quality . F or more information about voice c odecs, see ”Suppor ted Codecs ” section on page 37 . Outbound Call C odec Selec tion Notes • Y ou can choose a preferr[...]

Linksys SP A9x2 Phone Administration Guide 77 Miscellaneous Par ameters Setting Regional Par ameters DT M F No te s D TMF , shor t for dual tone multi-frequenc y , is the system used by touch-tone phones. D TMF assigns a specific fr equency (consisting of two separ ate tones) to each key so that it can easily be identified by a microprocessor . In-[...]

Linksys SP A9x2 Phone Administration Guide 78 Localizing Y our SP A9x2 Phone Setting Regional Par ameters Localizing Y our SP A9x2 Phone The f ollowing table describes t he localizatio n paramete rs in the Miscellaneous section. Managing the T ime and Date SP A9x2 phones obtain the current time information in one of three wa ys: • NTP Server— Y[...]

Linksys SP A9x2 Phone Administration Guide 79 Localizing Y our SP A9x2 Phone Setting Regional Par ameters • Manual Setup — T he SP A9x2 phone also lets yo u manually enter the current time and date from the phone GUI or the w eb UI. Howe ver , this value is overridden b y the NTP time or SIP Message Date whenev er they are available t o the pho[...]

Linksys SP A9x2 Phone Administration Guide 80 Selecting a L anguage Setting Regional Par ameters Daylight Saving T ime Examples The follo wing example configures da ylight savings time for the U .S, adding one hour starting at midnight on the first Sunday in April and ending at midnight on the la st Sunday of Oc tober ; add 1 hour (USA, Nor th Amer[...]

Linksys SP A9x2 Phone Administration Guide 81 Selecting a L anguage Setting Regional Par ameters NO TE: Y ou must have an ID , Username, and P asswor d for this site . Dictionaries ar e foun d in the LV S area of the FW an d T ools s ectio n. C urr ent ly di ction arie s ar e available f or the follo wing languages: •E n g l i s h •S p a n i s [...]

Linksys SP A9x2 Phone Administration Guide 82 Selecting a L anguage Setting Regional Par ameters d7=language3;x7=dictionar y7 filename; d8=language8;x8=dictionar y8 filename; d9=language5;x9=dictionar y9 filename; Fo r ex a mp le : Dictionar y_S er ver_Script ua="na" ser v=tftp://192.168.1.119/;d0=English;x0=enS_v101.xml;d1=Spanish;x1=esS[...]

Linksys SP A9x2 Phone Administration Guide 83 General Phone Information C ustomizing SP A9x2 Phones 7 C ustomizing SP A9x2 Phones Use the Phone tab param eters to configure general parameters on the SP A9x2 that affec t all extensions, such as: • ” General Phone In formation ” section on page 83 • ” Changing the Display Backg round (SP A9[...]

Linksys SP A9x2 Phone Administration Guide 84 General Phone Information C ustomizing SP A9x2 Phones Pa ra m et e r Description Station Name Name to identify this station. V oice Mail Number Phone number or URL to check voic e mail. Note th at The ser vice pro vider often hosts a voice mail service. T he advantages of hosted voicemail include: • A[...]

Linksys SP A9x2 Phone Administration Guide 85 General Phone Information C ustomizing SP A9x2 Phones Changing the Display Backgr ound (SP A942/962) Y ou can use a logo and picture to customiz e the backgr ound on your SP A942 and SP A962 L CD displays: • SP A942: use 128 x 48 black and white image (1-bit color). • SP A962: use 320 x 240 pixel bi[...]

Linksys SP A9x2 Phone Administration Guide 86 Line Key Information C ustomizing SP A9x2 Phones Line K ey Inf ormation F or each line (or extenison) on the SP A942 and SP A962, you can configure: • Extensio n number or di sabled • A shor t name • Shared call call appearance or private Line Ke y Notes • Extension : selec t an extens ion to us[...]

Linksys SP A9x2 Phone Administration Guide 87 Line Key Information C ustomizing SP A9x2 Phones 1. Select one of the ex tensions on the client station to conf igure the share line. NO TE: As a con vention, y ou should reserve EXT 1 on the client station as the primar y and private extension of the designated user . Configure shar ed extensions on EX[...]

Linksys SP A9x2 Phone Administration Guide 88 Line Key Information C ustomizing SP A9x2 Phones • “ c ” indicates “ color ”: the color of the LED • “r ” i ndi cate s “red” : a red- co lore d L ED • “ g” st ands for “ green ”: a gr een-colored L ED F or more inf ormation on LEDs, see ”LED Script ” sec tion on page 18[...]

Linksys SP A9x2 Phone Administration Guide 89 Supplementary Ser vices Par ameters C ustomizing SP A9x2 Phones Supplementar y Se r vices P ar ameters Supplementar y services parameters def ine confer ence calls , blind call transfers, blocking caller IDs and so on for the phone . Most sup ple mentary ser vices are enabled by default. • Select “y[...]

Linksys SP A9x2 Phone Administration Guide 90 Supplementary Ser vices Par ameters C ustomizing SP A9x2 Phones Pa ra m et e r N a m e Enables/Disables Conf Three-way con ference. Attn T r ansfer Att ended call transfe r . The us er answers the call before transferring it. Blind T ransfer Blind call transfer . The user tran sfers the call without spe[...]

Linksys SP A9x2 Phone Administration Guide 91 Supplementary Ser vices Par ameters C ustomizing SP A9x2 Phones Usi n g G ro u p Pag in g Group P aging lets the us er page all the client stat ions at once. If the client stat ion is on a call while a group page starts, the call is automatica lly placed on hold. T he speaker on the paged stations is au[...]

Linksys SP A9x2 Phone Administration Guide 92 Ring T one P ar amet ers C ustomizing SP A9x2 Phones – extension number of the target sta tion, or – Station Name of the target station. 4. The phone L CD displays a list of calls currentl y ringing on the tar get station. Select the call to pick up from the list. If Group Call P ick Up is enabled a[...]

Linksys SP A9x2 Phone Administration Guide 93 Ring T one P ar amet ers C ustomizing SP A9x2 Phones Managing Ring T ones T en rin g tones appea r by default. Y ou can confi gure the characteristics of each ri ng tone using a Ring T one script. In a Ring T one script, you can assign a name for the ring tone, and specify : • Name (n)—Ring tone nam[...]

Linksys SP A9x2 Phone Administration Guide 94 Audio Input Gain (dB) and Ex tension Mobility Settin gs C ustomizing SP A9x2 Phones A udio Input G ain (dB) and Extension Mobilit y Settings Y ou can amplify or deamplify the sound on your phone ’ s handset, headse t, and speaker phone: • If you enter a positive value, amplification incr eases (soun[...]

Linksys SP A9x2 Phone Administration Guide 95 General , Shared Line Appear ance , and NA T Settings C ustomizing SP A9x2 Ex tensions 8 C ustomizing SP A9x2 Ex tensions Use the Extension tabs to configur e the follo wing for each extension on your SP A9x2 phone: • ” General, S hared Line Appea rance, and NA T Settings ” section on page 95 • [...]

Linksys SP A9x2 Phone Administration Guide 96 General , Shared Line Appear ance , and NA T Settings C ustomizing SP A9x2 Ex tensions NA T S ettings Notes Pa ra m et e r Description Share Line Appearance Indicates whether this extension is shared with other stations or private. If you set this extension to private (not shared), the extension does no[...]

Linksys SP A9x2 Phone Administration Guide 97 Network Settings and SIP Settings C ustomizing SP A9x2 Ex tensions Network Settings and SIP Settings Network Settings Notes SIP Settings Notes Y ou can configur e the following SIP settings f or each extension on a phone. Pa ra m et e r Description SIP T oS/DiffSer v V alue Time of service ( T oS)/diff [...]

Linksys SP A9x2 Phone Administration Guide 98 Network Settings and SIP Settings C ustomizing SP A9x2 Ex tensions Pa ra m et e r Description SIP T r anspor t Selec t from UDP , T CP , or TLS. Defaul ts to UDP . SIP Port Port number of the SIP message listening and transmission por t. Defaul ts to 5060. SIP 100REL Enable T o e nable the sup por t of [...]

Linksys SP A9x2 Phone Administration Guide 99 Call F eature Settings C ustomizing SP A9x2 Ex tensions Call F ea ture S ettings Y ou can set various features on the extension, such as message waiting, default ring , mailbox ID , and so on. Cal l Feat ure No te s • If the Me ssage W aiting Ind icator at the top of your SP A9x2 is no t lighting when[...]

Linksys SP A9x2 Phone Administration Guide 100 Prox y a nd R eg is t rat i on Pa ram e te rs C ustomizing SP A9x2 Ex tensions • Defa ult Ring : T ype of ring , which correspo nds to the Ring T one on the Phone tab . Choose from No Ring, 1 through 10, User 1, or User 2. Defaults to 1. • Conference Bri dge URL : URL used to join into a conference[...]

Linksys SP A9x2 Phone Administration Guide 101 Configuring a SIP P ro x y Ser ver C ustomizing SP A9x2 Ex tensions C onfiguring a SIP Pr o x y Se r ver Y ou can configur e SIP pro xy ser vers in the P ro x y and Registration sec tion of the EXT tabs: 1. Select Admin > Advanced . 2. Enter your ser vice pro vider name in the Proxy field. Make Call[...]

Linksys SP A9x2 Phone Administration Guide 102 Subscriber Information Parameters C ustomizing SP A9x2 Ex tensions 3. Select yes in the Use DNS SRV field. 4. Select yes in the DNS SRV Auto Prefix field. The phone tries to reg ister and the server sends a li st of IP addresses in order of priority . The phone contacts the highest priority proxy ser v[...]

Linksys SP A9x2 Phone Administration Guide 103 Audio C onfiguration P arameters C ustomizing SP A9x2 Ex tensions codec is enabled and included in the co dec list, tha t resource is tied up until the end of the call whether or not the call actually uses G.729a. If the G729a resource is alr eady allocated (and since only one G.729a r esource is allo [...]

Linksys SP A9x2 Phone Administration Guide 104 Audio C onfiguration P arameters C ustomizing SP A9x2 Ex tensions Audio C onfigur ation Notes The following tables discusses a ll audio configuration parameters. Pa ra m et e r Description Pre fer re d C od ec Pr eferred codec for all calls. ( The ac tual codec used in a call still depends on the ou tc[...]

Linksys SP A9x2 Phone Administration Guide 105 Dial Plan Par ameters C ustomizing SP A9x2 Ex tensions Dial Plan Par ameters Y ou can configur e a dial plan with three inter digit timers: • Initial timeout ( T )—Handset off hook; no digit presse d yet. • Long timeout (L)—One or mor e digits pressed , more digits needed t o reach a valid numb[...]

Linksys SP A9x2 Phone Administration Guide 106 Dial Plan Par ameters C ustomizing SP A9x2 Ex tensions Dial Plan Notes This table describes all Dial Plan parameters: Pa ra m et e r Description Dial Plan Dial plan script for the selected ex tension. The dial plan syntax allo ws the de signation of three parameters for use with a specific gatewa y: ?[...]

Linksys SP A9x2 Phone Administration Guide 107 Dial Plan Par ameters C ustomizing SP A9x2 Ex tensions Emergency Nu mber Enter a comma-se parated list o f emergency numbers. When one of these numbers is dialed , the unit disables pro cessing of CON F , HOLD , and other similar softkeys or butt ons to av oid accidentally p utting the curren t call on[...]

Linksys SP A9x2 Phone Administration Guide 108 Call F orward and Speed Dial P aramet ers C ustomizing U sers 9 C ustomizing U sers Use the User tab to con figure th e following features for each exte nsion on your SP A9x2 p hone. Many of these f eatures ar e designed f or the end-user to customiz e. Several also be c onfigured directly on the phone[...]

Linksys SP A9x2 Phone Administration Guide 109 Supplementary Ser vices C ustomizing U sers Supplementar y Se r vices Supplementar y Ser vices Notes The SP A9x2 provides native sup por t o f a large se t of enhanced or sup plementar y ser v ices (also known as star codes). All of these ser vices are opti onal. In this sec tion, you can enable or dis[...]

Linksys SP A9x2 Phone Administration Guide 110 Setting RSS New sfeeds on the SP A962 Phone C ustomizing U sers Setting RSS Newsf eeds on the SP A962 Phone The SP A962 provides the option to view RSS newsf eeds. Y ou can enable newsfeeds on the web UI or on the phone L CD: 1. Pr ess the Setup button, th en scroll to option 21 W e b Ser vice (or pres[...]

Linksys SP A9x2 Phone Administration Guide 111 Audio V olume S ettings C ustomizing U sers W eb Information Service No tes T raffic Information Settings C h an ge th e d ef a u l ts to yo u r l oc a l s ta t e, c it y, street, and zip code for local traffic inf ormation. NO TE : Y ahoo! T raffice Aler ts provi des this informatio n to U .S. custome[...]

Linksys SP A9x2 Phone Administration Guide 112 Phone GUI C olor Settings (SP A962 Only) C ustomizing U sers Phone L CD Notes • LC D C o n t r a s t : Users can brighten or darken the SP A9x2 LCD contrast. V alues range from 1-10. • Back Light Timer : Displays the time afer which the L CD tur ns off with non-use. Defaults to 10 seconds. This fie[...]

Linksys SP A9x2 Phone Administration Guide 113 Us ing the SP A932 Sidecar 10 Using the SP A932 Sidecar The SP A932 is a 32-button attendant console f or the SP A962. This section applies only to SP A962 phones with SP A932 sidecar attachments. The SP A932 connec ts to the SP A962 with the at tachment arm provided (not shown). It obtains power dir e[...]

Linksys SP A9x2 Phone Administration Guide 114 Setting Up the SP A932 Sidecar Us ing the SP A932 Sidecar ) The f ollowing table describes SP A932 LED colors . . Setting Up the SP A932 Sidecar T o configure the ser ver to use the SP A932, configure each extension that will be monitored by the SP A932. The SP A932 is a SIP subscr iber in relation to [...]

Linksys SP A9x2 Phone Administration Guide 115 Setting Up the SP A932 Sidecar Us ing the SP A932 Sidecar 1. Complete the ph ysical installation of the SP A932 unit, which connects it to the SP A962. F or instructions on installin g the SP A932 and an introduction to it s use, r efer to the 32 Button Attendant Console for the SP A962 IP Phone Quick [...]

Linksys SP A9x2 Phone Administration Guide 116 Setting Up the SP A932 Sidecar Us ing the SP A932 Sidecar 3. Define the List URI used by the SP A932 to reg ister for BLF monitoring service with the Broadsoft ser ver . Thi s va l u e mu s t be e nt e re d fo ll o w in g t he sub= keyword, when configuring each key on the 932 (see ”Monitoring the SP[...]

Linksys SP A9x2 Phone Administration Guide 117 Setting Up the SP A932 Sidecar Us ing the SP A932 Sidecar C onfiguring the SP A932 Complete the configuration required f or the extensions on your IP PBX and obtain the fol low in g i nfo rm at io n: • SP A9000 IP address or other hostname • Phone extension numbers To c o n f i g u r e t h e S PA 9[...]

Linksys SP A9x2 Phone Administration Guide 118 Setting Up the SP A932 Sidecar Us ing the SP A932 Sidecar 9. Creat e a configura tion script for each tar get extens ion or user you want to monitor using the SP A932. Enter this script in the appr opriate field fo r each unit/key . See ”Unit/Ke y Configura tion Scripts” section on page 118 . 10. C[...]

Linksys SP A9x2 Phone Administration Guide 119 Setting Up the SP A932 Sidecar Us ing the SP A932 Sidecar Subsequent keys will use the sa me ex tension. Se e ”SP A932 P arameter Notes ” section on page 120 . Assign SP A932 LEDs to SP A962 extensions. By default, all 32 keys on the SP A932 are assigned to the first extension on the 962 (extension[...]

Linksys SP A9x2 Phone Administration Guide 120 Setting Up the SP A932 Sidecar Us ing the SP A932 Sidecar The nme keyword is not used because the Broads oft ser ver uses the user acco unt name assigned to the BLF monit oring list. Asteri sk s yntax The following is an example entr y for a Asterisk server . T his entry enables speed d ialing, BLF mon[...]

Linksys SP A9x2 Phone Administration Guide 121 Monitoring the SP A932 Us ing the SP A932 Sidecar Monitoring the SP A932 T o display the status of the SP A932, click the SP A 932 Sta tus link on the SP A932 tab . The status of each sidecar attached (Unit 1 and Unit 2) is shown. P arameters ar e read-only. SP A932 Unit Monitoring Notes The f ollowing[...]

Linksys SP A9x2 Phone Administration Guide 122 Monitoring the SP A932 Us ing the SP A932 Sidecar Line Displays the ex tension assigned to each key (1-32 ) on the SP A932 sidecar unit. Station Displays the subscribe URI configured for each key (1-32) on the SP A932 sidecar unit. Subscribe Displays the subscr iption status of the un it/key . The valu[...]

Linksys SP A9x2 Phone Administration Guide 123 Info T ab SP A9x2 Phone F ield Refer ence 11 SP A9x2 Phone F ield Refer ence This chapter describes the fields within each section of the f ollowing web UI pages: • Info T ab , page -123 • System T ab , page -127 • SIP T ab, page -130 • Regional T ab, page -141 • Phone T ab , page -155 • Ex[...]

Linksys SP A9x2 Phone Administration Guide Cisc o Confiden tial--F irst Draft 124 Info T ab SP A9x2 Phone F ield Refer ence Pr oduc t Informa tion Phone Status Host Name Displays the curr ent host name assigned to the SP A9x2 (defaults to Sipur aSP A). Domain Displays the network domain name of th e SP A9x2. Curren t Netmask Displays the network ma[...]

Linksys SP A9x2 Phone Administration Guide Cisc o Confiden tial--F irst Draft 125 Info T ab SP A9x2 Phone F ield Refer ence Ext Status Elapsed Time T otal time elapsed since the last reboot of the system; for example, 25 day s and 18:12:36. Broadcast Pkts Sent T o tal number of broadcast packet s sent. Broad cast Bytes Sent T otal number of broadca[...]

Linksys SP A9x2 Phone Administration Guide Cisc o Confiden tial--F irst Draft 126 Info T ab SP A9x2 Phone F ield Refer ence ) Line /Call Status Next Registration In Number of seconds before the next registration r enewal. Message Waiting Indicates whether you have new voicemail waiting: Y es or N o. This is updated when voicemail notification is re[...]

Linksys SP A9x2 Phone Administration Guide Cisc o Confiden tial--F irst Draft 127 Syst em T ab SP A9x2 Phone F ield Refer ence Downloaded Ring T one Sys t e m T a b This section de scribes the fields f or the follo wing headings on the S ystem tab: • System Configuration, page -127 • Internet Connect ion T ype and Static IP Settings, page -128 [...]

Linksys SP A9x2 Phone Administration Guide Cisc o Confiden tial--F irst Draft 128 Syst em T ab SP A9x2 Phone F ield Refer ence Internet C onnec tion T ype and Static IP S ettings PPP oE Settings Enable Web Admin Access Let s yo u en a bl e o r di s ab le l oc al a cc es s t o t h e w eb UI web UI. Select yes o r no from the drop-down menu. Defaults[...]

Linksys SP A9x2 Phone Administration Guide Cisc o Confiden tial--F irst Draft 129 Syst em T ab SP A9x2 Phone F ield Refer ence Optional Network C onfigura tion Pa ra m et e r Descript ion Host Name The host name of the SP A9x2. Domain The network domain of the SP A9x2. Pr im a r y D N S D N S se r v e r u se d by S P A 9 x2 i n a d di t io n to D H[...]

Linksys SP A9x2 Phone Administration Guide Cisc o Confiden tial--F irst Draft 130 SIP T ab SP A9x2 Phone F ield Refer ence VLAN Settings SIP T a b This section de scribes the fields f or the follo wing headings on the SIP tab: • SIP P arameters , page -130 • SIP Timer V alu es (sec), page -133 • Response Status Code Handling , page -134 • R[...]

Linksys SP A9x2 Phone Administration Guide Cisc o Confiden tial--F irst Draft 131 SIP T ab SP A9x2 Phone F ield Refer ence Max Redirection Number of times an invit e can be redirected to av oid an infinite loop . Defaults t o 5. Max Auth Maximum number of times (from 0 to 255) a r equest may be challenged. Defaults t o 2. SIP User Agent Name Used i[...]

Linksys SP A9x2 Phone Administration Guide Cisc o Confiden tial--F irst Draft 132 SIP T ab SP A9x2 Phone F ield Refer ence Ta l k P a c k a g e Enables support for the Broadso ft T alk P ackage, which enables a user to answer or r esume a call by clicking a button in an external application. Hold P ack age Enables suppor t for the Broadsoft Hold Pa[...]

Linksys SP A9x2 Phone Administration Guide Cisc o Confiden tial--F irst Draft 133 SIP T ab SP A9x2 Phone F ield Refer ence SIP T imer V alues (sec) Pa ra m et e r Descript ion SIP T1 RFC 3261 T1 value (RT T estimate), which can range fr om 0 to 64 seconds. Defaults to . 5 seconds. SIP T2 RFC 3261 T2 value (maximum retransmit interval for non-INVITE[...]

Linksys SP A9x2 Phone Administration Guide Cisc o Confiden tial--F irst Draft 134 SIP T ab SP A9x2 Phone F ield Refer ence Response Status C ode Handling Reg Retry R andom Delay Random delay r ange (in seconds) t o add to <Register Retr y Int vl> when retrying REG ISTER after a fail ure . This feature was added in Release 5.1. Defaults t o bl[...]

Linksys SP A9x2 Phone Administration Guide Cisc o Confiden tial--F irst Draft 135 SIP T ab SP A9x2 Phone F ield Refer ence RTP P arameters SIT2 RSC SIP response status code t o INVITE on which to pla y the SIT2 T one. Defaults to blank. SIT3 RSC SIP re sponse status co de to INVITE on which t o play the SIT3 T one. Defaults to blank. SIT4 RSC SIP r[...]

Linksys SP A9x2 Phone Administration Guide Cisc o Confiden tial--F irst Draft 136 SIP T ab SP A9x2 Phone F ield Refer ence RTCP Tx Inter val I nter val for sending out RT CP sender repor ts on an active connection. It can range from 0 to 255 seconds. During a n a c t i v e co n ne c t i o n , t he S P A 9 x2 c an be p ro g r a mm e d t o send out c[...]

Linksys SP A9x2 Phone Administration Guide Cisc o Confiden tial--F irst Draft 137 SIP T ab SP A9x2 Phone F ield Refer ence SDP P ayload T ypes The configur ed dynamic payloads are used f or ou tbound calls only where the SP A9x2 presents the SDP offer . F or inbound calls with a SDP offe r , the SP A9x2 follow the caller dynamic payload type a ssig[...]

Linksys SP A9x2 Phone Administration Guide Cisc o Confiden tial--F irst Draft 138 SIP T ab SP A9x2 Phone F ield Refer ence G711u Codec Name G.711u co dec name used in SDP . Defaults t o PCMU . G711a Codec Name G.711a codec name used in SDP . Defaults t o PCMA . G726r16 Codec Name G.7 26-16 codec name used in SDP . Defaults to G726-16. G726r24 Codec[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 139 SIP T ab SP A9x2 Phone F ield Refer ence NA T Sup por t Para meters Pa ra m et e r Descript ion Handle VIA received I f you select yes, th e SP A9x2 processes the received parameter in the VI A header (this is inser ted by the ser ver in a response to an y of its req[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 140 SIP T ab SP A9x2 Phone F ield Refer ence Linksy s Key S y stem P aramet ers STUN T est Enable If the STUN Enable featur e is enabled a nd a valid STUN server is available, the SP A9x2 can per form a NA T -t ype discov er y operation when it powers on. It contacts the[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 141 Pro visioning T ab SP A9x2 Phone F ield Refer ence Pr ovisioning T ab F or information about the P rovisioning page , see the Linksys SP A Pro visioning Guide . Regional T ab This section de scribes the fields f or the follo wing headings on the Reg ional tab: • Ca[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 142 Regional T ab SP A9x2 Phone F ield Refer ence Pr ompt T one P rompts the user to en ter a call f orwarding phone number . Defaults to 520@-19,620@-19;10(*/0/1+2). Busy T one Played when a 486 RSC is received f or an outbound call. Defaults to 480@-19,620@-19;10(.5/.5[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 143 Regional T ab SP A9x2 Phone F ield Refer ence SIT3 T one Alternative to the Reorder T one played when an er ror occurs as a caller makes an outbound call. The RSC to trigger this tone is co nfigurable on the SIP scr een. Defaults to 914@-16,1371@-16,1777@-16;20(.380/[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 144 Regional T ab SP A9x2 Phone F ield Refer ence Distinctive Ring Patt erns Pa ra m et e r Descript ion Cadence 1 Cadence script for distinctive rin g 1. De f a u l ts t o 60(2/4). Cadence 2 Cadence script for distinctive rin g 2. Defaults to 60(.3/.2, 1/.2,.3/4. Cadenc[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 145 Regional T ab SP A9x2 Phone F ield Refer ence C ontrol T imer V alues (sec) V er tical Ser vice Activation C odes The fo llowing V er tical Ser vice Activation C odes are automatically appended to the dial-plan. Pa ra m et e r Descript ion Reorder Delay Delay after f[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 146 Regional T ab SP A9x2 Phone F ield Refer ence Pa ra m et e r Descript ion Call Return Code This code calls the last caller . Defaults to *69. Blind T ransf er Code Begins a blind transf er of the curren t call to the extension specified after the ac tivation code. De[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 147 Regional T ab SP A9x2 Phone F ield Refer ence CW Per Call A ct Code Enables call waiting for the next call. Defaults to *71. CW P er Ca ll De act C od e Disables call waiting for the next call. Defaults to *70. Block CID Act Code Blocks caller ID on all outbound call[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 148 Regional T ab SP A9x2 Phone F ield Refer ence Secure One Call Deact Code Makes the nex t outbound call n ot secure. (It is redundant if all outbound calls are not secure by default.) Defaults to *19. P aging Code The s tar code used for paging the other client s in t[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 149 Regional T ab SP A9x2 Phone F ield Refer ence Referral Ser vices Codes These codes tell the SP A9x2 what t o do when the user places the current call on ho ld and is lis tening to the second dial tone . One or more *code can be c onfigured into this parameter , such [...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 150 Regional T ab SP A9x2 Phone F ield Refer ence F eature Di al Services Codes These codes tell the SP A9x2 what to do when the user is listening to the first or second dial tone . One or more *code can be c onfigured into this parameter , such as *72, or *72|*74|*67|*8[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 151 Regional T ab SP A9x2 Phone F ield Refer ence V er tical Ser vice Announc ement Codes • Ser vice Annc ( Announcement) Base Number: Defaults to blank. • Ser vice Annc ( Announcement) Extension Codes: Defaults to blank. Outbound Call C odec Selec tion Codes These c[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 152 Regional T ab SP A9x2 Phone F ield Refer ence F orce G726 r16 Code Makes this codec the only c odec that can be used for the associated call. Defaults to *0272616. Pr efer G726r24 C ode Makes this codec the pref erred codec for the associa ted call. Defaults to *0172[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 153 Regional T ab SP A9x2 Phone F ield Refer ence Misc ella neou s Pa ra m et e r Descript ion Set Local Dat e (mm/dd) Sets the local date (mm represents th e month and dd represents the day). The year is optional and uses two or four digits. Set Local Time (HH/mm) Sets [...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 154 Regional T ab SP A9x2 Phone F ield Refer ence Daylight Saving T ime Rule Enter the rule for calculating da ylight saving t ime; it should include the star t, end, and sav e values. This rule is comprised of three fields. Each field is separated by ; (a semicolon ) as[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 155 Phone T ab SP A9x2 Phone F ield Refer ence Phone T ab This section descri bes the fields f or the follo wing headings on the Phon e tab: • General, page -156 Inband D TMF Boost Contr ols the amou nt of amplification applied DTMF signals. Choices ar e OdB, 3dB , 6dB[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 156 Phone T ab SP A9x2 Phone F ield Refer ence • Line Key , page -157 • Miscellaneous Line Key Settings, page -158 • Line Key LED P attern, page -158 • Supplementa r y Ser vices, page -160 • Ring T one, page -161 • Auto Input G ain (dB), page -162 General Pa [...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 157 Phone T ab SP A9x2 Phone F ield Refer ence Line K ey When used in the confi guration profile , parame ters in this section mu st be appended with n , where n r epresents line 1, 2, 3, 4, 5 or 6. F or mor e information on these parameters, see ”Line Key Notes ” se[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 158 Phone T ab SP A9x2 Phone F ield Refer ence Miscellaneous Line Key Settings Line Ke y LED Pa ttern Pa ra m et e r Descript ion SCA Line ID Mapping Speci fies the shared ca ll appearance line ID mapping. Choose V er tical First or Horizontal First. Each LED can ho ld t[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 159 Phone T ab SP A9x2 Phone F ield Refer ence Local P rogr essing LED LED pattern during the Local Pr ogressing state , where this station is attempting on this call appearance an outgoing call that is in pr oceeding (i.e. the called number is r inging). Leaving this en[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 160 Phone T ab SP A9x2 Phone F ield Refer ence Supplementar y Ser vices Enable or disable the correspondi ng supplement ar y ser vices on the phone. A value of “y es” indicat es enabled; “ no ” ind icates disabl ed. Registering LED LED P attern when th e correspo[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 161 Phone T ab SP A9x2 Phone F ield Refer ence Ring T one Each entr y defines a ring tone to be used on the phone, with an ID between 1 and 10. The ID can be used in a DirEntr y to indicate which ring tone to use when the corresponding caller calls. Cfwd Busy Ser v Enabl[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 162 Phone T ab SP A9x2 Phone F ield Refer ence Auto Input Gain (dB) Pa ra m et e r Descript ion Ring1 Ring tone script for ring 1. Defaults to n=Classic- 1;w=3;c=1. Ring 2 Ring tone script f or ring 2. Defaults t o n=Classic- 2;w=3;c=2. Ring3 Ring tone script for ring 3.[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 163 Ext T ab SP A9x2 Phone F ield Refer ence Extension Mobility Y ou can use extension mobilit y currently with Broadsof t CMS. F or more information, see Using Extension M obility , page -94 . Ext T ab The Ext tabs vary by phone: • SP A922: Ex t 1 tab • SP A942: Ex [...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 164 Ext T ab SP A9x2 Phone F ield Refer ence • Audio Configur ation, page -173 • Dial Plan, page -175 In a configuration profile , the Line paramete rs must be appende d with the appropriate numeral to indicate the line to which th e setting applies. For example: [1][...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 165 Ext T ab SP A9x2 Phone F ield Refer ence NA T S ettings Network Settings Pa ra m et e r Descript ion NA T Mapping Enable T o use externally mapped IP addr esses and SIP /RTP por ts in SIP messages, select yes. O ther wise, select no . Defaults t o no . NA T Keep Aliv[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 166 Ext T ab SP A9x2 Phone F ield Refer ence SIP Settings Network Jitt er Lev el Determines h ow jitter buff er size is adjusted by the SP A9x2. Jitter buffer siz e is adjusted dyn amically . The minimum jitter buff er size is 30 milliseconds or (10 milliseconds + cur re[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 167 Ext T ab SP A9x2 Phone F ield Refer ence SIP Pro xy-Require The SIP proxy can suppor t a s pecific extensio n or behavior when it sees this header from the user agent. If this field is configur ed and the pro xy does not suppor t it, it responds with the message , un[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 168 Ext T ab SP A9x2 Phone F ield Refer ence SIP Debug Option SIP messages ar e re ceiv ed at or sent from the pro xy listen port. This f eature c ontrols which SIP messages to log. Ch oices are as f ollows: •n o n e — N o l o g g i n g . • 1-line —Logs the star [...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 169 Ext T ab SP A9x2 Phone F ield Refer ence Call F ea ture Settings Auth IN VI TE When enabled, authorizatio n is r equired for initial incoming INVITE requests from th e SIP proxy . Ntf y Re f er O n 1 xx - T o-In v Use Anon ymous Wit h RPID Pa ra m et e r Descript ion[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 170 Ext T ab SP A9x2 Phone F ield Refer ence Default Ring Type of ring heard. This corresponds to the Ring T one on the Phone tab . Choose from No Ring, 1 thr ough 10, User 1, or User 2. Defaults to 1. Auth Page Re al m Identifies the Realm part of the Auth th at is acce[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 171 Ext T ab SP A9x2 Phone F ield Refer ence Pro x y and Registration Pa ra m et e r Descript ion Prox y SIP proxy server and port number set by the Service Provider fo r a l l o ut b o u n d re q u e s ts . F o r e xa m p l e : 192.168.2.10 0:6060. Use Ou tboun d Pro x [...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 172 Ext T ab SP A9x2 Phone F ield Refer ence Subscriber Informa tion Pr oxy F allback Intvl This parameter sets the delay (sec) after which the phone will retry from the highest priority pro xy (or outbound pro xy) ser vers after it has f ailed over to a lowe r priorit y[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 173 Ext T ab SP A9x2 Phone F ield Refer ence Audio C onfigur ation A codec reso urce is consi dered as allo cated if it has been included in the SDP codec list of an active call, ev en though it eventually may not be the one chosen for th e co nnection. So, if the G.729a[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 174 Ext T ab SP A9x2 Phone F ield Refer ence A codec resour ce is consider ed allocated if it has been included in t he SDP codec list of an active call, ev en though it eventually might not be chosen f or the connection. If the G.729a codec is enabled and included in th[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 175 User T ab SP A9x2 Phone F ield Refer ence Since two G.723.1/G. 726 resources ar e available per SP A9x2, you should disable the use of G.729a to guarantee support for two simultaneous G.723/G.726 c odecs. Dial Plan The default dial plan script for each line is as fol[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 176 User T ab SP A9x2 Phone F ield Refer ence • Call F or ward, page -176 • Speed Dial, page -176 • Supplementa r y Ser vices, page -176 • W eb Information Service Settings (SP A962), page -177 • T raffic Ser vice Information Settings (SP A962), page -177 • A[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 177 User T ab SP A9x2 Phone F ield Refer ence A supplementary ser vice should be disabled if th e user has not subscr ibed for it, or the ser vice provider int ends to suppor t similar ser vice using other means. F or more star code or suppleme ntary ser vice information[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 178 932 T ab (SP A962 only) SP A9x2 Phone F ield Refer ence • Light Green •P i n k •S i l v e r Defaults to Light Blue . 932 T ab (SP A962 only) This tab includes the f ollowing sections: • •Unit 2, page -179General, page -178 • General, page -179 • Unit 2,[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 179 SP A932 Status SP A9x2 Phone F ield Refer ence General F or more inf ormation, see ”Setting Up the SP A932 Side car ” sec tion on page 114. Unit 2 See the description f or Unit 1 abov e. Ent er a strings that define the extension and other parameters associated w[...]

Linksys SP A9x2 Phone Administration Guide Cisco C onfidential--F irst Dr af t 180 SP A932 Status SP A9x2 Phone F ield Refer ence • Unit 1—Displays inf ormation about the first SP A932 sidecar unit. • Unit 2—Displays inf ormation about the second SP A932 sidecar unit. Each tab provides the r ead- only fields described in the following table[...]

Linksys SP A9x2 Administration Guide 181 Creating an LED Script A Cr eating an LED Script LED Script The LED script describes the color and blink ing pattern of a Line Key LED. Each script contains a number of fields separated by a semi colon(;). White spaces are ignored . Each field has the syntax < field-name > = < field-va lue >. The[...]

Linksys SP A9x2 Administration Guide 182 Creating an LED Script LED Pattern The administrat or can also specify a differ ent color and pattern f or each of the follo wing states of the call appearance. • Idle: This call appearance is not in use. It can be used to make outbound call on this station • L ocal Seized: This call appearance has been [...]

Linksys SP A9x2 Administration Guide 183 C onfiguring a Dial Plan B C onfiguring a Dial Plan The Linksys IP phone allow s each line (ex tension) to be configur ed with a distinc t dial plan. The dial plan specifies ho w to interpr et digit sequences dialed b y the user , and how to conv er t those sequences into an outbound dial string . The SP A9x[...]

Linksys SP A9x2 Administration Guide 184 C onfiguring a Dial Plan Dial Plan Rules This se ction describes the rul es that apply to configuring and interpreting dial plans . NO TE: White spac e in a dial plan script is ignor ed, but it ma y be used f or reada bility . Digit Sequence Syntax Each digit sequence within the dial plan co nsists of a seri[...]

Linksys SP A9x2 Administration Guide 185 C onfiguring a Dial Plan Number Barring A sequence can be barred (r ejecte d) by plac ing a ! character at the end of the sequence. Thus , “1900xxxxxxx!” automatically rejects all 900 area c ode numbers from being dialed . Interdigit Timer Master Override The long and short interdigit time rs can be chan[...]

Linksys SP A9x2 Administration Guide 186 C onfiguring a Dial Plan F or an office environment, the following plan re quires a user to dial 8 as a prefix f or local calls and 9 as a pr efix for long distance . In eith er case, an “ outside line ” tone is pla yed after the initial 8 or 9, and neither prefix is transmit ted when initiating the call[...]

Linksys SP A9x2 Administration Guide 187 C onfiguring a Dial Plan Dial Plans Dial Plan parameters con tain the actual di al plan scripts for ea ch line (extension) n , where n is a number from 1 to 4 on the SP A942 and 1 to 6 on the SP A962.. The Dial_Plan[n] f or Each Line n defaults to: (*xx | [3469]11 | 0 | 00 | <:1408>[2-9] xx xxxx | 1[2-[...]

Linksys SP A9x2 Administration Guide 188 Co nt a c t s C Co nt ac ts F or additional information, sear ch all related PDF documents (see ”Finding T ext in Multiple PDFs” section on page 1 ). Suppor t is also available by ph one or online. US/Canada C ontacts 24-Hour T echnical Suppor t 866 606 1866 RMA (Return Mer chandise Authorization) http:/[...]

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