Lucent Technologies 101-1620-005 manual

101-1620-005 Octel Unified Messenger Concepts and Planning Guide[...]

Y our commen ts on this documen t are welcome. The y can assi st us i n impro ving our pro ducts. Please address comments to: Unified Messeng er Documentation T eam Lucent T echnologies, Octel Messaging Div ision 1001 Murp hy Ra nch Road Milpitas, CA 95035-791 2 USA +1 408-32 1-200 0 http://www .o ctel.com/um E-mail: unif ied.m esseng er@oc tel.com[...]

101-1620 -005 iii Preface Overvie w This guide pro vide s: n Guidelin es for planning and siz ing a n ew i nstal lation. n A des crip tio n of th e ha rdwa re a nd s oft ware c omp one nts o f Oc tel Unified Me sseng e r . n The concep ts underlying Oct el Unifie d Messenger , includi ng vo i ce mail domai ns, addressin g, cl ie nt and serv er ope [...]

Octel Unified Mess enger Con cepts & Plann ing G uide iv 101-16 20-005 Octel Unified Messenger documentation See the f ollo wing documentati on for more in formation abou t Octel Unified Me sseng er: Instal lation Guide, 1 01-1621-005 Prov ides informatio n on the insta llation proce ss. A vailable on t he Octe l Un ified Mess e nge r CD- R OM [...]

Prefac e 101-1620 -005 v Unified Messenger Online Suppor t F or Octel Uni fied Mes senger support, contact your Octel Unif ied Messeng er support repr esentati ve. F or impor tant, up-to-dat e information on Octel Unif ied Messenge r, see the R ea dme file av a ilab le on t h e Oc te l Un i fied Mes se ng er CD-ROM. Con ventions The foll owing c on[...]

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Contents vii 101-1620 -005 Chapter 1 Introducing Octe l Unified Messe nger Introduct ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Product fea tures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Octel Unified Mess enger Con cepts & Plann ing G uide viii 101- 1620-00 5 Hardwar e and software r equirements for Octe l Unified M essenger se rvers . . . . . . . . . . . . . . . 2-10 Ev aluating the ad ditional l oad on Microsoft Exchang e servers . . . . . . . . . . . . . . . . . . . . . . . . . 2-12 Ev aluating the addit ional network t r a[...]

Contents ix 101 -1620 -005 Addressi ng OctelNet messages to Octel Unif ied Messenger recipients . . . . . . . . . . . . . . . . . 5-7 Prov i ding sin gle-site i nteroperability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8 Automatic mailbox forwarding . . . . . . . . . . . . . . . . . . . . . . . . [...]

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PAR T 1 CONCEPT S[...]

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101-1620 -005 1-1 1-1 1 Intr oducing Octel Unified Messeng er This chap ter introdu ces Octel Unif ied Messenge r and discusses the follo w ing topics : n Octe l Unified Me sse nge r p rod uct fe atu res . n The “unif i ed mailbox” conce pt. n Networ ked components of the Octel Unif ied Messeng er en vironment. n Benef its of using O ctel Unif [...]

Octel Unified Mess enger Con cepts & Plann ing G uide 1-2 101-16 20-00 5 Intr oduction T oday e-mail, v oice mail , and fax are e stablished as s trategic , enabling technol ogies at companie s large and small. As a result , people are recei ving both a larger v olume and mor e types of messages than e ver before. Ho wev er , e ach kind of mes [...]

Introduc ing Oc tel Uni fied Me ssen ger 101-1620 -005 1-3 Pr oduct features OMD u ses the next-g en er atio n cl ien t/se rver m ess agi n g sy stem Mic ros oft Exchange Se rver to deliv er a truly unif ied messagin g archite cture that meets the mission-critica l demands of e ven th e largest organiza tion. Spec ific feat u res of Oct el U n ifie[...]

Octel Unified Mess enger Con cepts & Plann ing G uide 1-4 101-16 20-00 5 The unified mai lbo x F or each Oct el Unifie d Messenger subs criber , all v oice mail, te lephone answerin g, e-mail, fax, and data messages ( including document s and forms) a re stored in th e unified m ailbox. Messa ges can be vie wed, liste ned to, sto r ed, or retri[...]

Introduc ing Oc tel Uni fied Me ssen ger 101-1620 -005 1-5 T eleph one u ser in terf ace Subscri bers can access t heir unif ied mailbox from a telephone user interf ace to do t he follo wing: n Send and r eceiv e voic e messages. n Play back voice mes sages. n Listen t o e-mail messages, using TTS con versi on. n F orwa rd fax me ssages to oth er [...]

Octel Unified Mess enger Con cepts & Plann ing G uide 1-6 101-16 20-00 5 Netw orke d components Figure 1-2 show s the ne tworked components of the Octel Unified Messeng er en vironment. 1P B X 2 T elephone use r interface 3 F ax (o ptional) 4 Oc tel v oice serv e r 5 F ax se r ver (opti onal) 6 PC user interface 7L A N 8 Oc tel tr acing s erver[...]

Introduc ing Oc tel Uni fied Me ssen ger 101-1620 -005 1-7 V o ice server The v oice serv er is a Wi ndows NT -based system that is t he inte gral link between t he LAN and the tel ephone network . It performs the follo wing functi ons: n Answ e rs P BX- forw ar ded tele p hon e call s. n Plays per sonalized gree tings. n Records mes sages. n Sends[...]

Octel Unified Mess enger Con cepts & Plann ing G uide 1-8 101-16 20-00 5 can gener ate reports su m marizing v oice mail ac tivity using the Octe l Unif ied Messenger Repo rting T ool applicati on. F ax server The fax ser ver i s a th ird -p arty co m pone nt to whic h th e voice se rver dele gates all functio nality relate d to sending and r e[...]

Introduc ing Oc tel Uni fied Me ssen ger 101-1620 -005 1-9 Access to f axes using the TUI The tele phone user inter face recogni zes messages of t he message type IPM.NO TE.F AX. If a fax ser ver does not suppo rt this message type, Octe l Unif i ed Messenger do es not c las si fy messages as f axes b ut only as e- ma il messages wi th TIFF attac h[...]

Octel Unified Mess enger Con cepts & Plann ing G uide 1-10 101-16 20-00 5 LAN The LAN pro vides a high-s peed (minimum 10 Meg abit per second switched ) connection between serv ers and clie nt systems. Octel U nified Messenger supports Et hernet and t oken ri ng based LAN topol ogies. Octe l Unif ied Messenger takes adv antage of the f ile stre[...]

Introduc ing Oc tel Uni fied Me ssen ger 101-1620 -005 1-11 Benefits summary Octe l Unified Mess e nge r pr ovid es t he fol l owin g ben efits to yo ur or ganization. Subscriber con venience W ith Octel Unified Me ssenger , subscriber s can: n Store al l messages in one place, re gardless o f the message t ype. n Access v oice, e -mai l, and fax m[...]

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PAR T 2 PLANNING[...]

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101-1620 -005 2-1 2-1 2 Sizing the system This chap ter discuss es the ma in points to consider when sizing the hardw are for Octel Unif ied Messenger . It contains infor mation about: n V oice mail domain de sign rules. n Establi shing the number of voice ports required . n Calculat ing the number of voice s ervers r equired. n Hardw are and s oft[...]

Octel Unified Mess enger Con cepts & Plann ing G uide 2-2 101-16 20-00 5 Intr oduction Sizing t he hardware for Octel Unif ied Messen ger in volv es the fol lo wing steps: 1. Designin g the voi ce mail domain structure for the org anizati on. 2. Calculat ing the number of voice po rts required. 3. Calculat ing the number of O MD voi ce servers [...]

Sizi ng the system 101-1620 -005 2-3 Design ru les f or v oice mail do mains Designin g voice mail domains (VMDs) is ve ry simila r to designing domain s in Microsoft NT . When des igning Octel Un ified Me ssenger v oice mail do mains, t he follo w ing rul es must be observ ed. n Each v oice serv er can belong to one vo ice mail domain onl y . n Ea[...]

Octel Unified Mess enger Con cepts & Plann ing G uide 2-4 101-16 20-00 5 Sizing po r ts Accurate port sizing is critical to the successf ul implementatio n of any voi ce processing applicatio n. A careful ana l ysis of syste m traf fic pat terns must be ma de. S pe ci fically , th e vol ume o f ca lls g en era ted by in te rna l subscri bers an[...]

Sizi ng the system 101-1620 -005 2-5 Units of measurement f or bu sy hour t raffic Busy hour t raff ic is normal ly expresse d in units of measure ment suc h as minutes, Er langs, or Centum Call S econds (CCS). Note: 1 CCS = 100 call seconds. F or exa m ple, th ere are 3,600 seconds in 1 hour . T o dete rmine th e number of CCS in 1 hour , di vide [...]

Octel Unified Mess enger Con cepts & Plann ing G uide 2-6 101-16 20-00 5 T o co n vert this tota l into cal l mi nut es, divid e by 60 : 67,500/60 = 1,125 call min utes. T o con vert t his tot al into Er langs, di vide by 36 00: 67,500/360 0 = 18.75 Erlangs. T o co n vert this to tal into CCS , divide by 1 00: 67,500/100 = 675 CCS. T o predict [...]

Sizi ng the system 101-1620 -005 2-7 PBX integration device sizing As descri bed in “PBX inte gration” on page 3-10, PBX inte grations are accompli shed by dif ferent met hods dependi ng on the PBX type and the capabil i ties of the PBX. Alth ough all PBX Inte gration De vices (PID s) perfor m the same basic functions, the y all acco m plish i [...]

Octel Unified Mess enger Con cepts & Plann ing G uide 2-8 101-16 20-00 5 T o ta l est ima ted p or t requireme nts T o summariz e, when sizing the number of tota l ports r equired for an y gi ven ser ver to pro vide a desi red GOS, the follo wing f actors must be consider ed. n Estima ted tota l busy h our of fered tr aff ic generat ed by both [...]

Sizi ng the system 101-1620 -005 2-9 Calculating the number of v oice se rv ers required Havi ng established the total n umber of voic e ports, it is possib le to calcul ate the minimum numb er of v oice serv ers needed. The minimum number of serv ers is equal to the tot al number of ports need ed, di vi ded b y the number of ports to be i nstalled[...]

Octel Unified Mess enger Con cepts & Plann ing G uide 2-10 101-16 20-00 5 Har d ware and software requirements f or Oc tel Unified Messeng er serv ers Octel Uni fied Messen ger serv ers requi re the foll ow ing confi guration: Minim um voice server requirement s n F or systems using 4 to 12 po rts: 200 MHz I ntel Pentium. F or systems using 16 [...]

Sizi ng the system 101-1620 -005 2-11 Minim um tracing server requirement s n For sys tem s w ith up t o 2 voice se rvers : 200 MH z Int el P en tiu m. F or systems with more than 2 vo ice ser vers: 400 MHz Intel Pentium n 64 Mb ytes RAM. n Acce ss to a CD-ROM drive to inst all t he s oftwar e. n Microsof t Wi ndo ws NT 4.0 with the latest service [...]

Octel Unified Mess enger Con cepts & Plann ing G uide 2-12 101-16 20-00 5 Ev aluating the additional load on Micr osoft Exchange ser vers Impl emen tin g O ct el U nified M ess en ge r affects th e ac tivity of the Exchange s ervers a nd the dis k space usage. Number of Exchange user s Use t he fo llowing gui deli nes to est ima te the effect o[...]

Sizi ng the system 101-1620 -005 2-13 Disk space requireme nts V oice messages require 4 Kby tes per second ( 240 Kbytes p er minute) of space fo r storage. Subscribe r mailb o xes A subscri ber who recei ves f iv e voic e messages per day , with an a verage message l ength of 60 seconds , requires 1.2 Mb yte of storage space to keep a ll mess ages[...]

Octel Unified Mess enger Con cepts & Plann ing G uide 2-14 101-16 20-00 5 Ev aluating the additional netw ork traffic Impl emen tin g O ct el U nified M ess en ge r res ul ts in the fl ow of voice da ta ov er the or ganizati on’ s data net work. This section pr ovides th e informat ion require d to calculate the addition al netw ork traf fic [...]

Sizi ng the system 101-1620 -005 2-15 T ypes of operations The Octel Unifie d Messenge r voice se rvers op en data streams b etween v oice se rvers an d: n Exchange s ervers. n Client s ystems. The a ctu al E xch an ge server ass ocia ted wit h eac h da ta st ream dep end s on the oper ation and, in some cases, the ass ociated mailbox: n The opera [...]

Octel Unified Mess enger Con cepts & Plann ing G uide 2-16 101-16 20-00 5 Using Octel Unified Messeng er via slow n etwork connections Octel Uni fied Messen ger applicatio ns move voi ce messages betw een Octel Uni fied Messen ger client s ystems and: n Octe l Unified Me sse nger voic e se rver s. n Octel Uni fied Messen ger client syst ems and[...]

Sizi ng the system 101-1620 -005 2-17 Using the telephone V oice messages can be pla yed back and re corded using the t elephone. Pl ay i n g b a ck voi c e messages When pla ying back a voice messa ge, the message is mo ved f rom the Exchange s erver to a t elephone via the v oice serv er . The play back is not af fected by the speed of t he clien[...]

Octel Unified Mess enger Con cepts & Plann ing G uide 2-18 101-16 20-00 5 Recor ding voice messages When re cording v oice messa ges, the data must be copied fr om the voice serv er to the cli ent PC via slo w network connections. I t is st ored on the client PC until t he record ing is stopped. Onc e recording is sto pped, the message i s copi[...]

Sizi ng the system 101-1620 -005 2-19 The effect of slo w netw ork connections on O ctel Unified Messenger applications This sec tion lists al l Octel Unif ied Messenger app lications and h ow each is af fected b y slo w netw ork connections . Octel Unified Mes senger V oice Form If Oct el Un ified Me ss eng er V o i ce For m is u se d with mul tim[...]

Octel Unified Mess enger Con cepts & Plann ing G uide 2-20 101-16 20-00 5 Octel Un ified Messenger inter operability with thir d-par ty fax se rvers This sec tion descri bes ho w third-part y f ax serv e rs in teroperate wit h Oct el Unified Me sse nge r . It is re com men d ed t hat th e th ird- par ty fax se rver reside s on a separate W indo[...]

Sizi ng the system 101-1620 -005 2-21 Requirements f or thir d-par ty fax server interoperability with Octel Unified Messenger The fo llo wing are the requirements for third-par ty fax se rver inter ope ra bil ity wi th Oc tel U nified Me sse n ger : n Octel Uni fied Messeng e r version 2.0 or higher must b e installed. n The fa x ser v er must be [...]

Octel Unified Mess enger Con cepts & Plann ing G uide 2-22 101-16 20-00 5 Routing inbound fax calls to the third-party fax server Like v oi ce cal ls, f ax ca lls placed to a su bscri ber’ s e xtens ion are redir ected to the Octel Unif ied Messeng er v oice serv er when the se calls encounter a ring-no -answer or b usy conditio n. Whenev er [...]

101-1620 -005 3-1 3-1 3 System ar chitecture This chap ter introdu ces the Octel Uni fied Mess enger system a rchitec ture and descr ibes some of its key co ncepts, such as t he voice mail domain (VMD) and addressing mechani sms. This chapter also contains a list of the main s ystem components, in cluding client , server , and telephon y .[...]

Octel Unified Mess enger Con cepts & Plann ing G uide 3-2 101-16 20-00 5 Intr oduction This sec ti on introduce s t he con cept of a v oice mail d omain, as well as the v arious methods that subs cribers can use to address v oice message s. V oice mail domain An Octel Uni f ied Messe nger v oice ma il do main is a group of OMD v oice serv ers t[...]

System archite cture 101-1620 -005 3-3 1P B X 2 Sub scribers VMD1 3 Octel Tracing Ser ver for V MD1 4 Octel V o ice S erver 5 Octel Tracing Ser ver for V MD2 6 Microsof t Exchan ge ser ver 7 Sub scribers VMD2 Figure 3-1. Example of t ypical implementatio n of voice m ail domains 1 1 2 3 4 4 4 4 5 6 7 6 6 2 7 LAN London LAN San Fr anci sco WA N V oi[...]

Octel Unified Mess enger Con cepts & Plann ing G uide 3-4 101-16 20-00 5 Addre ssing messa g es When sen ding voi ce messages, su bscribers e nter reci pients’ addre sses dif ferently de pending on whether they use t he PC user i nterface or t he telepho ne user inte rface. Fr om the PC user inte rfa ce A subscri ber can retri eve r ecipients[...]

System archite cture 101-1620 -005 3-5 System components The syste m components of Oct el Unif ied Messenger are classif ied in three c ategori es: n Client c omponents n Serv er components n T elephon y components Client compon ents The clie nt applicat ions enabl e subscribe rs and admin istrators to access Octe l Unified Me sse nger f rom t he t[...]

Octel Unified Mess enger Con cepts & Plann ing G uide 3-6 101-16 20-00 5 PC access From a desk top PC, subscrib ers and administ rators can use t he follo wing Octe l Unified Me sse nger a ppl ica ti ons . Octel Unified Mes senger O ptions The Octel Unified Mess enger Options application ena bles subscri bers to modify their m a ilbox settin gs[...]

System archite cture 101-1620 -005 3-7 Administrat ion applicati ons System admi nistrators ca n use the follo w ing appl ication s and tools to manage Octe l Unif ied Messenger . V o ice Mail Sy stem Configura tion This appl ication displ ays property pages for conf iguring and mai ntaining the v oice mail syste m. Propert ies that are shared acro[...]

Octel Unified Mess enger Con cepts & Plann ing G uide 3-8 101-16 20-00 5 Server components Octel Uni fied Mes senger add s two types of servers, the voi ce serve r and the tra cing server , to th e Micros oft Exchang e Server en vironme nt. V oice server An Octel Uni fied Messe nger voi ce server p rovides or supports the follo w ing functi ons[...]

System archite cture 101-1620 -005 3-9 T racing server A tracin g server maintains connections with all v oice serv ers in a v oice mail domai n, and performs the follo wing tasks: n Collect s the ev ents that are of i nterest to an administ rator for diagnost ic purposes, for example, a Call W aiting st ate generated by the te le pho n e us er in [...]

Octel Unified Mess enger Con cepts & Plann ing G uide 3-10 101-16 20-00 5 PBX integr ation Calle rs w h o ar e fo rward ed t o a voice server ca n le ave a mes sa ge f or th e called party without ad ditional inter vention. Thi s is made possibl e through t he integra tion of the PBX or Centre x with the Octe l Unified Messeng er voice s erver [...]

System archite cture 101-1620 -005 3-11 Digital Meri dian Integrati on De vice The Digit al Meridi an Inte grat ion De vice ( DMID) is a de vice that pro vides inte gration with Nor t hern T elecom switc hes, such as the Mer idian SL-1. The DMID is located between the PBX and the v oice serv er and appears as one or two digital telephones to t he P[...]

Octel Unified Mess enger Con cepts & Plann ing G uide 3-12 101-16 20-00 5 A udio encoding f ormats Octel Uni fied Messen ger supports the followi ng audio encoding f ormats: n ADPCM audio enco ding format. This i s a high qu ality audio encoding algorithm with a c oding rate of 32 kilobit per second. n Global Sys t em for Mobile Commun ications[...]

101-1620 -005 4-1 4-1 4 Designing addressing schemes This chap ter introdu ces diff erent forms of a ddressing and describes the follo w ing addr essing sc hemes: n Local mail box number . n Dial-b y-Name. n Numeric add resses.[...]

Octel Unified Mess enger Con cepts & Plann ing G uide 4-2 101-16 20-00 5 Intr oduction Octel Uni fied Mes senger subscrib ers can use di f ferent forms of addr essi ng: From the PC user interface Subscri bers use the Mi crosoft Excha nge direct ory for address ing messages. An addr ess is alway s unique within th e Exchange dir ectory . An addr[...]

Designin g addr essing sche mes 101-1620 -005 4-3 Local ma ilb o x numbers Local mailb ox number s ar e use d to addr es s an y Octel Unif ied Messenger subs crib er in a voice ma il do m ai n fro m the tele ph on e u ser i nt erfac e. T radit i ona l voice mail syst em s ty pica lly us e th is fo rm of add res sin g. W ithin a v oice mail domain, [...]

Octel Unified Mess enger Con cepts & Plann ing G uide 4-4 101-16 20-00 5 Dial-b y-Name Dial-b y-Name is a met hod of addr essing messages b y spelli ng the recipi ent’ s name using t he key s on the t elephone ke ypad. T o support Dial- by-Name addressi ng, Octel Unif ie d Messenger mai ntains an in ternal da tabase of all recipients in the E[...]

Designin g addr essing sche mes 101-1620 -005 4-5 Numeric a ddresses A numeri c address enables subscri bers to address any Octel Unif ied Mess en ger r eci pien t in an o rgani zat io n . Ever y Octel Unif ied Messeng er recip ient must be assi gned a unique numeri c address . The numeric addres s allo ws a subsc riber to sen d a message to any r [...]

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101-1620 -005 5-1 5-1 5 Pr o viding inter operability with e xisting Octel ser ver s This chap ter describes how e xisting Octel servers ca n communicate with Octe l Unified Mess e nge r . I t int roduc es Oc tel Net , OMD’s solution f or vo ice net working bet ween Octel servers . It incl udes informatio n on: n Desi gni ng a n O ctel Net add r [...]

Octel Unified Mess enger Con cepts & Plann ing G uide 5-2 101-16 20-00 5 Intr oduction to OctelNet ™ OctelNet is a networki ng application t hat allo ws users on one OMD system to exchange me ssages wit h users on other OM D systems. F or exampl e, org anizati ons alrea dy using OMD’ s Octel system ca n provide inter ope ra bil ity wi th O [...]

Provid ing in teroper abili ty with ex isti ng Octel serve rs 101-1620 -005 5-3 Octe lN et M e ssag i n g F e at u re s When sen ding or recei ving messa ges via Oct elNet, subscrib ers can: n Mark message s as urgent . n Request mes sage conf irmati on. n V i ew env e lope info rmat ion . n Reply to me ssages. n Address mes sages by s pelling a re[...]

Octel Unified Mess enger Con cepts & Plann ing G uide 5-4 101-16 20-00 5 Designing an OctelNet addressing sc heme F or messages to be sent vi a the OctelNe t gate way , the adminis trator must set up an OctelNet address ing scheme. If required, mult iple addres sing schemes ca n be set up for a single OctelNet node. This allo ws OctelNet messag[...]

Provid ing in teroper abili ty with ex isti ng Octel serve rs 101-1620 -005 5-5 OctelNet ad dressing scheme des i gn rules When des igning OctelNet a ddressing sc hemes, the follo wing rul es must be obser ved. n The mailbo x length must be gr eater than or eq ual to 3 digits . n The addit i onal digits mus t be less than or equal t o the mailb ox [...]

Octel Unified Mess enger Con cepts & Plann ing G uide 5-6 101-16 20-00 5 Sample ad dressing schemes T able 5-1 sho ws exampl es of val id OctelNet addre ss schemes. T able 5-2 sho ws exampl es of in va lid OctelNet multiple a ddressing sc hemes. T able 5-1. V alid OctelNet multiple ad dressing schem es Addressin g scheme Why is this va lid pref[...]

Provid ing in teroper abili ty with ex isti ng Octel serve rs 101-1620 -005 5-7 Addressing OctelNet messages OctelNet addresses pro vide a means o f sending v oice messages to recipi ents on a v oice messagi ng server that suppor ts OctelNet ne tworking, such as any OMD O cte l Mes sag e Se rver . Addre ssing Octel Net messages from Octel Unifi ed [...]

Octel Unified Mess enger Con cepts & Plann ing G uide 5-8 101-16 20-00 5 Pr ov iding single-site inter operability Although Oc telNet is gener ally used to li nk multiple sites, it can also be used to e xchange messages bet ween Octel Uni fie d Messenge r subscri bers and Octel message serv er users at the same site. Wh en an Octel Unified Mess[...]

101-1620 -005 6-1 6-1 6 Connecting wi th the PBX and establishi ng security rules This chap ter introdu ces the foll ow ing: n Ho w to connect wit h the PBX. n The Octel Unifie d Messenge r’ s securi ty features th at pre vent unauthor ized access.[...]

Octel Unified Mess enger Con cepts & Plann ing G uide 6-2 101-16 20-00 5 Connecting wi th the PBX Using th e V oice Mail System Conf iguration a pplicat ion, an admini strator can spec ify the para m eters necessary to enable PBX inte gration to the voi ce serv er . See th e Oct e l Un ified Mess e nge r d ocum enta tio n for th e sp ecific inf[...]

Connecti ng with the PBX a nd est ablishi ng secur ity rules 101-1620 -005 6-3 Establishing security rules Octe l Unified Mess e nge r offers several fe atu res th at re duce the risk of fraudul ent long distan ce charg es, uninte nded disclos ure of conf idential informat ion, and decre ased performance of the v oice ser vers. Access to v oice mai[...]

Octel Unified Mess enger Con cepts & Plann ing G uide 6-4 101-16 20-00 5 Subscriber pass w ord f or the telephone us er inte rfa ce Octel Uni fied Mes senger subscrib ers maintain a password f or access ing their v oice mail through the telephone us er interfa ce. They ca n do this either from Octel Unif ied Messenger Op tions on their d esktop[...]

Connecti ng with the PBX a nd est ablishi ng secur ity rules 101-1620 -005 6-5 The admini strator can al so enable pas s word ex piration that forces subscri bers to change pa sswords at pre determined time i nterval s. Changing p asswords pe riodically r educes the c hances of an una uthorized user ga ining access to a subsc riber’ s mailbox. T [...]

Octel Unified Mess enger Con cepts & Plann ing G uide 6-6 101-16 20-00 5 Recipient’ s name confirma tion Octel U n ified Me ss eng e r co nfirms th e na m e o f th e re cipie nt b efore sending a voice me ssage fro m one subs criber to anot her . This featur e makes i t possible for sender of v oice messages to ensure that their messages a re[...]

101-1620 -005 A-1 A Appendix A - Sizing f or por ts This appe ndix giv es guidel ines for estimat ing how man y users ca n be support ed with a gi ven number of v oice ports.[...]

Octel Unified Mess enger Con cepts & Plann ing G uide A-2 101- 1620-00 5 Calculating the number of supported subs cribers T able A-1 through T able A-18 can be use d as guidel ines for esti mating ho w many use rs can be sup port ed with a gi ven number of port s, based on av erage dai ly port u sage per subs criber . These tables a lso provide[...]

Append ix A - Sizi ng for ports 101-1620 -005 A-3 T able A-2. Number of su ppor ted subscribe rs with eight ports A v erag e us age per subscriber p er day (minutes ) Busy hour pe ak (% of daily calls) Number of subscr ibers 10 18 120 10 14 155 10 10 217 81 8 1 5 0 81 4 1 9 3 81 0 2 7 1 61 8 2 0 1 61 4 2 5 8 61 0 3 6 1 41 8 3 0 1 41 4 3 8 7 41 0 5 [...]

Octel Unified Mess enger Con cepts & Plann ing G uide A-4 101- 1620-00 5 T able A-3. Number of su ppor ted subscribe rs with twelve ports A v erag e us age per subscriber p er day (minutes ) Busy hour pe ak (% of daily calls) Number of subscr ibers 10 18 220 10 14 283 10 10 397 81 8 2 7 5 81 4 3 5 4 81 0 4 9 6 61 8 3 6 7 61 4 4 7 2 61 0 6 6 1 4[...]

Append ix A - Sizi ng for ports 101-1620 -005 A-5 T able A-4. Number of su ppor ted subscribers w ith sixteen ports A v erag e us age per subscriber p er day (minutes ) Busy hour pe ak (% of daily calls) Number of subscr ibers 10 18 327 10 14 420 10 10 588 81 8 4 0 9 81 4 5 2 5 81 0 7 3 5 61 8 5 4 5 61 4 7 0 0 61 0 9 8 1 41 8 8 1 7 41 4 1 0 5 1 41 [...]

Octel Unified Mess enger Con cepts & Plann ing G uide A-6 101- 1620-00 5 T able A-5. Number of su ppor ted subscribe rs with twenty ports A v erag e us age per subscriber p er day (minutes ) Busy hour pe ak (% of daily calls) Number of subscr ibers 10 18 439 10 14 564 10 10 790 81 8 5 4 9 81 4 7 0 5 81 0 9 8 8 61 8 7 3 1 61 4 9 4 0 61 0 1 3 1 7[...]

Append ix A - Sizi ng for ports 101-1620 -005 A-7 T able A-6. Number of su ppor ted subscriber s with twenty-f our por ts A v erag e us age per subscriber p er day (minutes ) Busy hour pe ak (% of daily calls) Number o f subscriber s 10 18 554 10 14 712 10 10 997 81 8 6 9 2 81 4 8 9 0 81 0 1 2 4 6 61 8 9 2 3 61 4 1 1 8 7 61 0 1 6 6 1 41 8 1 3 8 4 4[...]

Octel Unified Mess enger Con cepts & Plann ing G uide A-8 101- 1620-00 5 T able A-7. Number of su ppor ted subscribe rs with tw enty-eight ports A v erag e us age per subscriber p er day (minutes ) Busy hour pe ak (% of daily calls) Number of subscr ibers 10 18 671 10 14 863 10 10 1208 81 8 8 3 9 81 4 1 0 7 9 81 0 1 5 1 0 61 8 1 1 1 9 61 4 1 4 [...]

Append ix A - Sizi ng for ports 101-1620 -005 A-9 T able A-8. Number of su ppor ted subscriber s with thirty-two ports A v erag e us age per subscriber p er day (minutes ) Busy hour pe ak (% of daily calls) Number of subscr ibers 10 18 791 10 14 1017 10 10 1423 81 8 9 8 8 81 4 1 2 7 1 81 0 1 7 7 9 61 8 1 3 1 8 61 4 1 6 9 4 61 0 2 3 7 2 41 8 1 9 7 7[...]

Octel Unified Mess enger Con cepts & Plann ing G uide A-10 101- 1620-00 5 T able A-9. Number of su ppor ted subscribe rs with thir ty-six ports A v erag e us age per subscriber p er day (minutes ) Busy hour pe ak (% of daily calls) Number of subscr ibers 10 18 911 10 14 1171 10 10 1640 81 8 1 1 3 9 81 4 1 4 6 4 81 0 2 0 5 0 61 8 1 5 1 9 61 4 1 [...]

Append ix A - Sizi ng for ports 101-1620 -005 A-11 T able A-10. Number of supported subscrib ers with f or ty ports A v erag e us age per subscriber p er day (minutes ) Busy hour pe ak (% of daily calls) Number of subscr ibers 10 18 1032 10 14 1327 10 10 1858 81 8 1 2 9 1 81 4 1 6 5 9 81 0 2 3 2 3 61 8 1 7 2 1 61 4 2 2 1 2 61 0 3 0 9 7 41 8 2 5 8 1[...]

Octel Unified Mess enger Con cepts & Plann ing G uide A-12 101- 1620-00 5 T able A-11. Number of s upported subscrib ers with fo r ty-fou r ports A v erag e us age per subscriber p er day (minutes ) Busy hour pe ak (% of daily calls) Number of subscr ibers 10 18 1156 10 14 1486 10 10 2080 81 8 1 4 4 4 81 4 1 8 5 7 81 0 2 6 0 0 61 8 1 9 2 6 61 4[...]

Append ix A - Sizi ng for ports 101-1620 -005 A-13 T able A-12. Number of suppo r ted subscrib ers w ith fo r ty-eight ports A v erag e us age per subscriber p er day (minutes ) Busy hour pe ak (% of daily calls) Number of subscr ibers 10 18 1280 10 14 1645 10 10 2303 81 8 1 6 0 0 81 4 2 0 5 7 81 0 2 8 7 9 61 8 2 1 3 3 61 4 2 7 4 2 61 0 3 8 3 9 41 [...]

Octel Unified Mess enger Con cepts & Plann ing G uide A-14 101- 1620-00 5 T able A-13. Number of suppo r ted subscriber s with fifty-tw o por ts A v erag e us age per subscriber p er day (minutes ) Busy hour pe ak (% of daily calls) Number of subscr ibers 10 18 1404 10 14 1805 10 10 2527 81 8 1 7 5 5 81 4 2 2 5 6 81 0 3 1 5 8 61 8 2 3 4 0 61 4 [...]

Append ix A - Sizi ng for ports 101-1620 -005 A-15 T able A-14. Number of suppo r ted subscriber s with fifty-six ports A v erag e us age per subscriber p er day (minutes ) Busy hour pe ak (% of daily calls) Number of subscr ibers 10 18 1529 10 14 1965 10 10 2752 81 8 1 9 1 1 81 4 2 4 5 7 81 0 3 4 4 0 61 8 2 5 4 8 61 4 3 2 7 6 61 0 4 5 8 6 41 8 3 8[...]

Octel Unified Mess enger Con cepts & Plann ing G uide A-16 101- 1620-00 5 T able A-15. Number of supported subscrib ers with sixt y ports A v erag e us age per subscriber p er day (minutes ) Busy hour pe ak (% of daily calls) Number o f subscriber s 10 18 1655 10 14 2127 10 10 2978 81 8 2 0 6 8 81 4 2 6 5 9 81 0 3 7 2 3 61 8 2 7 5 8 61 4 3 5 4 [...]

Append ix A - Sizi ng for ports 101-1620 -005 A-17 T able A-16. Number of suppo r ted subscrib ers w ith sixty-f our ports A v erag e us age per subscriber p er day (minutes ) Busy hour pe ak (% of daily calls) Number o f subscriber s 10 18 1781 10 14 2289 10 10 3205 81 8 2 2 2 6 81 4 2 8 6 2 81 0 4 0 0 6 61 8 2 9 6 8 61 4 3 8 1 5 61 0 5 3 4 2 41 8[...]

Octel Unified Mess enger Con cepts & Plann ing G uide A-18 101- 1620-00 5 T able A-17. Number of suppo r ted subscrib ers w ith sixty-e ight por ts A v erag e us age per subscriber p er day (minutes ) Busy hour pe ak (% of daily calls) Number o f subscriber s 10 18 1907 10 14 2452 10 10 3433 81 8 2 3 8 4 81 4 3 0 6 5 81 0 4 2 9 2 61 8 3 1 7 9 6[...]

Append ix A - Sizi ng for ports 101-1620 -005 A-19 T able A-18. Number of s upported subscrib ers with se venty-two ports A v erag e us age per subscriber p er day (minutes ) Busy hour pe ak (% of daily calls) Number o f subscriber s 10 18 2034 10 14 2615 10 10 3662 81 8 2 5 4 3 81 4 3 2 6 9 81 0 4 5 7 7 61 8 3 3 9 0 61 4 4 3 5 9 61 0 6 1 0 3 41 8 [...]

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101-1620 -005 B-1 B Appendix B - Grade of service This appe ndix illustra tes the maximum amount o f busy ho ur traf fic support ed by a gi ven numbe r of ports for each grade of service ( GOS).[...]

Octel Unified Mess enger Con cepts & Plann ing G uide B-2 101- 1620-00 5 Calculating b usy hour traffic T able B-1 through T a ble B-4 show t he maximum amount of b usy hour traf fic supported b y a gi ven n umber of ports for each grade of se rvice. Note: Erla ngs, CCS, and minutes are thr ee diffe rent measures of traf fic . 60 minutes = 1 Er[...]

Appen dix B - Grade of servi ce 101-1620 -005 B-3 T able B-2. Maxim um busy h our traffic supported fo r a GOS of P .02 P o r ts Erla ngs C CS Minut es 41 . 0 8 3 9 6 5 . 0 0 8 3.61 130 216.67 12 6.61 238 396.67 16 9.81 353 588.33 20 1 3. 17 474 790. 00 24 1 6. 61 598 996. 67 28 20.14 725 1208.33 32 23.72 854 1423.33 36 27.33 984 1640.00 40 30.97 1[...]

Octel Unified Mess enger Con cepts & Plann ing G uide B-4 101- 1620-00 5 T able B-3. Maxim um busy h our traffic supported fo r a GOS of P .03 P or ts Erla ngs CCS Min utes 41 . 2 5 4 5 7 5 . 0 0 8 3.97 143 238.33 12 7.14 257 428.33 16 10.50 378 630.00 20 13.97 503 838.33 24 17.56 632 1053.33 28 21.19 763 1271.67 32 24.89 896 1493.33 36 28.64 1[...]

Appen dix B - Grade of servi ce 101-1620 -005 B-5 T able B-4. Maxim um busy h our traffic supported fo r a GOS of P .05 P orts Erlangs CCS Minutes 4 1.50 54 90.00 8 4.53 163 271.67 12 7.94 286 476.67 16 11.53 415 691.67 20 15.22 548 913.33 24 19.03 685 1141.67 28 22.86 823 1371.67 32 26.72 962 1603.33 36 30.64 1103 1838.33 40 34.58 1245 2075.00 44 [...]

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101-1620 -005 GL-1 Glossary access co ntrol list A list o f people in a v oice mail domai n who hav e access to Oct el Unifie d Messenger appl ications and tool s. AccuCall+ A Rhetore x utility f or W indo ws NT and W indo ws 95 that allo ws you to b uild and edi t tone tables. Adaptive Differential Pu l se Code Modulation (ADPCM) A speech e ncodin[...]

Octel Unified Mess enger Con cepts & Plann ing G uide GL-2 101-1620- 005 Centum Call Second (CCS) A uni t of m easu r em ent f o r cal l tim e . T he for mula for a C CS is the numb er o f ca lls per hour multipl ied b y t heir a ve rage d urati on in sec onds, a ll multi plied by 100 . A CCS is 1/36 th of an Erla ng. Class of Se rvic e (COS) A[...]

Glossar y 101-1620 -005 GL-3 hunt gr oup A group of telephone li nes where t he incoming cal ls are d istribut ed according to a priority scheme. in-band signaling A method of connecting th e voice ser ver to t he PBX as if it were a serie s of single-li ne telephone s or a se ries of trunks in a hunt group. The term “in- band” is u sed bec aus[...]

Octel Unified Mess enger Con cepts & Plann ing G uide GL-4 101-1620- 005 OctelNet ga te way An OctelNet gatew ay enables Oc tel Unifi ed Messenger sub scribers to e xchange v oice messages with an y other OctelNe t-enabled v oice mail syst em, either at the same site or at remote sites . OctelNet Gate way Administration Extens ion An ad mini st[...]

Glossar y 101-1620 -005 GL-5 PBX integration A method tha t establishes communi cation between t he PBX and the v oice mail syste m . The PBX supplie s informatio n such as who is cal ling on inte rnal cal ls, and the e xtension that the caller is trying to reach. PC c lient applications A group of application s that en able subscriber s and admini[...]

Octel Unified Mess enger Con cepts & Plann ing G uide GL-6 101-1620- 005 subscrib er A Microsof t Exchange user whos e profile is enabled for voi ce messaging. A su bscriber can use both the telephone us er interfac e and the g raphical user i nterface of Oct el Unif ied Messeng er . swi tch See PBX. telephone user interface (TUI) An in ter f a[...]

Glossar y 101-1620 -005 GL-7 v o i ce mail do main A group of O ctel Unif ied Messenger v oice ser vers that share a common set of properties . All subscri ber s who are pro vi ded with telep hone answering b y t hese voi ce s ervers a re sai d to “belong” to the same voice ma il d omai n. v oice mail enabling When a ne w user pro file is c r e[...]

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IN-1 101 -1620-005 Inde x A access c ontrol list, d efiniti on GL-1 accou nt sec uri t y 6-3 Accu Ca ll +, d efiniti on GL- 1 additi onal digits, Oct elNet 5-4 address ing designi ng address ing schemes 4-2 OctelNet addressing sche m es 5-4 Dial-b y-Name 4-4 local mai lbox numbers 4-3 messages usi ng PC user in terface 3-4 telepho ne user inte rfac[...]

Octel Unified Mess enger Con cepts & Plann ing G uide IN-2 101-16 20-00 5 class o f service, de fi nition GL-2 client compo nents 3-5 components of Octel Unif ied Messenge r clien t administ ration applic ations 3-7 PC access 3-6 telepho ne access 3-5 ser ver traci ng server 3-9 v oice se rver 3-8 counter s, statistics an d performance 3-8 D Di[...]

Index IN-3 101 -1620-005 message co nfirmati on, definit ion GL-3 messages address ing 3-4 sending 1 -1 1 messaging , voice server c omponent 3-8 Microsof t Exchange serv er 1-6 calcul ating impact on ca pacity 2- 12 Microsof t Exchange site, d e finiti on GL-3 monitori ng, system usage re ports 6-6 mult imed ia, de finitio n GL-3 N Nam e pr om pt [...]

Octel Unified Mess enger Con cepts & Plann ing G uide IN-4 101-16 20-00 5 plannin g. See sizing please hold prompt, def inition GL-5 port gr oup, defini tion GL-5 Port Monito r 3-7 def inition GL-5 using a s low net work connec tion 2-19 ports requir ements 2-8 sizi ng 2- 4 pref ix, OctelNe t 5-4 Pri va te Branch Ex change. See PBX prompt, de f[...]

Index IN-5 101 -1620-005 def inition GL-6 functi ons 1-5 secu rity 6 -4 tex t-to-speec h choosing a processor 2-10 def inition GL-6 language identif ication 1-7 voi ce serv er component 3-8 T oken Ring 1- 10 , 2-14 traci ng server 1-8 def inition GL-6 functi ons 3-9 requi reme nts 2 -1 1 T racing Syst em 2-9 def inition GL-6 transa cti on dat aba s[...]

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