Lucent Technologies 108522426 manual

555-710-134 COMCODE 108522426 Issue 1 October 1999 MERLIN MA GIX™ Integrated System Digital Direct-Line Console Operator's Guide[...]

Security Alert Security Alert Security Alert Security Alert Security Alert Your Responsibility for Your System’s Security Your Responsibility for Your System’s Security Your Responsibility for Your System’s Security Your Responsibility for Your System’s Security Your Responsibility for Your System’s Security Toll fraud, the unauthorized u[...]

Contents Your Direct-Line Console ....................................................................................................... ............................ 1 Describes the telephone buttons and screens Understanding Your DSS ......................................................................................................... ........[...]

1 Menu Exit Your Direct-Line Console Spkr Press to turn the speakerphone on/off for hands-free conversation during a call or when a call rings; or press to hang up a speakerphone call. Unlabeled Display Buttons Press one to select the item next to it on the display . Your Display Screen Your telephones display is an alarm clock and timer (see p.[...]

DSS 4450 Understanding Your DSS 2 Message Status Button When Message Status is on, the red lights next to the DSS buttons turn on for extensions with messages from system operators. Messages from other sources (such as co-workers and fax machines) do not cause the red lights to turn on. The green light next to the Message Status button turns on whe[...]

3 Line Buttons Line Button Lights Each line button has a red light and a green light next to it. These lights indicate the following: Light Meaning Steady red The line you are using or will use when you lift the handset or press the Speaker button. Steady green The line is in use, or the feature programmed onto the line button is on. Flashing green[...]

4 Tones Tone Meaning Dial tone (steady) Y ou can make a call. Busy (slow repeating tone) The telephone you are calling is busy . Fast busy (fast repeating tone) No lines are available. Error (alternating high-low tones) Y ou dialed a number or used a feature incorrectly . Confirmation (double break in Y ou used a feature correctly . dial tone follo[...]

5 Calling If you want to ... Then ... Dial numbers with the touch of a button. See Auto Dial , p. 20. Quickly dial numbers your company has programmed. See System Speed Dial , p. 27. Make a voice-announced call to one or more See Line Buttons , p. 3, and Paging , p. 25. co-workers. Make a call after office hours. See Night Service , p. 24. Make and[...]

6 Feature Finder Customizing Your Telephone If you want to ... Then ... Program a feature on an unused line button. See Programming Buttons & Settings , p. 31. Adjust volume of the speaker , handset, or ringer . Use the Volume button, p. 1. Give your telephone its own distinctive ring. See Rings , p. 4. Delay or remove the ring from an outside,[...]

7 Messaging If you want to ... Then ... Let a co-worker know you called. See Messaging , pp. 12–15. Find out if you have a voice mail message, fax, or other message. Signal a co-worker to contact you. Choose a message to leave for co-workers who have display telephones. Call or transfer a call directly to a co-worker's voice See Direct Voice[...]

8 Headpieces Mirage ® . Receiver fits over either ear . Not for noisy environments. StarSet ® . Eartip fits in ear canal. Supra ® Monaural. Adjustable headband and soft ear cushion. Supra Monaural Noise-Canceling (NC). Same as above with noise-canceling microphone that reduces background noise transmission by up to 75%. Supra Binaural. Sound in [...]

9 Headset Features Must be programmed on buttons. T o program: See Programming Buttons & Settings , p. 31. There are four features used with headsets: Headset Hang Up, Headset Status, Headset Auto Answer , and Headset/Handset Mute (MLX telephones only; use the fixed Mute button on the 4424LD+ and 4424D+ telephones). All must be programmed on bu[...]

10 Making Calls Lifting the handset or pressing the Speaker button connects you to a free line automati- cally . When using a headset (see p. 8), select a line button first. T o make an inside ringing call: 1. If the red light next to the SA Ring/ICOM Ring button you want to use is not lit or if you are using a headset, press the SA Ring/ICOM Ring [...]

11 Transfer Ask your System Manager whether your system is programmed for one-touch transfer with automatic completion. For information about Auto Dial buttons, see p. 2 0. If your co-worker is unavailable, consider using Barge-In (p. 21), Paging (p. 25), Park (p. 25), or Camp-On (p. 22). T o transfer a call with one-touch transfer and automatic co[...]

12 Messaging Features Table Y our telephone system has several features that allow you to leave messages for others in your office. If you use Leave Message or Posted Messages, the person(s) for whom you are leaving a message must have a display telephone. If you wish to leave a message for a person who does not have a display telephone, use voice [...]

13 Send/Remove Message T o program: See Programming Buttons & Settings , p. 31. Y ou can turn the Message light at a co- worker’s extension on or off using a programmed Send/Remove Message button. This is the only way you can indicate a waiting message on a co-worker's nondisplay telephone. Before using this feature, check to make sure a[...]

14 Receiving Messages When your red Message light is on, you have a message from a co-worker . Messages are identified by the name or extension of the caller , along with the time and date the person called. Depending on how your system is set up, you may also have a voice mail message or a fax. A message may be identified on your telephone's [...]

15 Posting Messages A posted message appears on the display of any inside caller who tries to reach you as long as that person has a display tele phone. (Y ou also see the message posted at your own tele phone as a reminder .) There may be as many as 20 messages available to you for posting. Message 1 is always DO NOT DIS- TUR B *; the others may i[...]

16 Extension & System Directory Check with your System Manager to find out whether these directories have been programmed. The System Directory dials outside numbers that people in your company call often. The Extension Directory dials inside numbers. 1. Press the Menu button. 2. Select Directory [Dir] . 3. Choose one of the following: • For [...]

17 Personal Directory On 4424LD+ and MLX-20L telephones only , this feature stores up to 50 telephone numbers (as well as account codes, area codes, and access codes), and then dials those numbers when you wish. Y ou can enter, change, select, dial, and delete listings from the display . Y ou can place often- used listings on the Home screen. When [...]

18 Other Features T o use a feature from the Feature Codes list: 1. Press the Feature button. 2. Do one of the following: • Select the feature from the display . • Dial the feature code from the Feature Codes list. Note: Some features can only be used by entering a code (see the Feature Codes list below). 3. Press the Exit (Home on MLX telephon[...]

19 Alarm Clock & Timer The Alarm Clock and Timer features are only available from the display and cannot be activated with a feature code. Alarm Clock causes your tele phone to beep at a certain time; you can set only one alarm. Until the alarm is canceled, the display shows a bell reminding you that the alarm is on, and the alarm sounds each d[...]

20 Auto Dial This feature must be programmed on a line button; it dials an inside or outside number . Use inside Auto Dial buttons to: • Dial other extensions or groups, including Park Zones. • Page groups (see Paging , p. 25). Use outside Auto Dial buttons to: • Dial outside telephone numbers (with dial-out codes but without account codes). [...]

21 Barge-In If you use this feature often, ask your System Manager to program a Barge-In button on your console. If a co-worker is on the telephone or using Do Not Disturb, use Barge-In to reach that person in an emergency or if you have special instructions to interrupt. When the extension is busy , you hear a tone and Barge-In connects you to the[...]

22 Call W a iting If Call W aiting is on, you hear a call-waiting tone when a call comes in and all your lines are in use. This feature works only on SA and ICOM buttons, not on line buttons labeled with tele phone numbers. When a call is waiting, you hear a single beep (inside call) or two beeps (outside call). T o complete a call and answer a wai[...]

23 Extension Status (Hotel/Motel) T o program : See Programming Buttons & Settings , p. 31. Extension Status lets you monitor telephone status in your system. Y ou can change status either at your console or at the extension by using either a programmed line button or a feature code. Y ou can monitor status only from a console. Extension Status[...]

24 Forward & Follow Me T o program: See Programming Buttons & Settings , p. 31. Forward and Follow Me both send your calls to another telephone when you are busy and need your calls covered or you are not working at your own desk. T urn either off from your extension or the one you are visiting. • If you want your calls handled at another[...]

25 Park Park puts a call on a special type of hold so that it can be picked up from any telephone in the system. A user can park a call and then pick it up at another telephone or can use Paging to announce the call so that another person can pick it up. Pick up a parked call by using the Pickup feature. See Park & Pickup , p. 26. T o park a ca[...]

26 Pickup Pickup lets you pick up calls that are not ringing at your telephone. Using Pickup, you can answer a parked call (see Park & Pickup ), a call ringing at a specific extension, or a call ringing on a specific line. If you are part of a Pickup group, you can pick up a call ringing anywhere in the group. Program a general Pickup button th[...]

27 Privacy T o program: See Programming Buttons & Settings , p. 31 . Privacy prevents co-workers who share a line with you from joining your calls. T urn the feature on before or during a call; it remains on until you turn it of f. A call on hold is not protected by Privacy . Y ou should program Privacy on a button so that you have a green ligh[...]

28 Account Code Entr y Acct Alar m Alarm Alar m Clock AlClk A uthor ization Codes Auth A uto Dial AutoD inside (extension) In outside Out Barge-In Barge Callback CbckS Call Waiting CWait Camp-On Camp Conference Conf Contrast Ctrst Coverage Cover Coverage VMS CvVMS group Group primary individual Prmry secondary individual Secnd inside only CvIns off[...]

3 The 4424D+ and MLX-28D telephones have a 2-line screen, 24 characters wide. The 4424LD+ and MLX-20L telephones have a 7-line screen, 24 characters wide. Whatever the model of your tele phone, it has four basic screens, described below. The display is controlled by the Exit ( Home on MLX t elep hone s), Menu, Feature, and Inspect buttons, which br[...]

30 Display Reference Feature Screen Options When you: These options are available: Have reached a busy extension Barge-In [Barge] Leave Msg [LvMsg] Cback Sel [ CbckS ] Camp On [Camp]* Have made a call to an extension and Leave Msg [LvMsg] Camp On [Camp]* it is ringing or you are on an inside call Park [Park] Direct VM [DrcVM ] Are connected to an o[...]

31 If you use a feature often, you can program it onto an unused line button for easy access. If you use a feature occasionally , see Using Features , p. 18 . Keep these facts in mind when setting up your telephone: • Some features must be programmed on a button or they can’t be used. (These features are marked with a ♦ on the Programming Cod[...]

32 Account Code ✻ 82 Alarm ✻ 759 Authorization Code ✻ 80 Auto Dial ♦ inside ✻ 22 + extension outside ✻ 21 + number Callback automatic callback off• ▲ ✻✻ 12 automatic callback on• ▲ ✻ 12 selective callback ✻ 55 Call W aiting• off ✻✻ 11 on ✻ 11 Camp-On ▲ ✻ 57 Coverage Coverage inside on• ✻ 48 Coverage insid[...]

33 Notes 33[...]

34 Special Characters Press... See... Means... Trnsfr s Stop. Halts dialing sequence to allow for system response. (4400-Series telephones) Drop s Stop. Halts dialing sequence to allow for system response. (MLX telephones) Hold p Pause. Inserts 1.5-sec. pause in dial sequence. Multiple consecutive pauses allowed. Conf f Flash. Sends switchhook flas[...]