Lucent Technologies 518-456-10 manual

518-456 -100 Issue 2 Novembe r 1997 PARTNER Voice Messaging PC Car d Installation, Programming and Use[...]

1 Copyright  1998, Lucent T echnologies 518-456-10 0 All Rights Reserv ed Issue 2 Printe d in USA April 19 98 Notice Ever y effort was m ade to e nsure that the info rmatio n in this book was comple te and a ccurate at the time of pr inting. H ow e ve r , informat io n is subject to ch ange. Y our Responsibility f or Y our System ’ s Security [...]

1 P urp ose of T his Gui d e.................... ................. ............................ .................. 2 T erminology .............. ...................... ................. ................. ................. ....... 2 Key S eq uenc es.................... ............................ ....................... ................. . 2 V oic [...]

2 T h i s gu i de pr o v i de s i n s t r u ct i o n s f o r i n st a l l i n g, pr o gr a m m i n g, a n d u si n g t h e PA R T N E R ® V oic e Messag ing P C Car d with the P AR T NE R Ad vanc ed Comm unic ations S ystem (ACS ) R eleas e 1.1 or later. T his guid e is intend ed for: ■ T he tec hnic ian who installs the ha rd war e and p rog ra[...]

3 T he P AR T NE R V oic e Messa g ing P C Card is d esig ned to wo rk with t he c ommunications system. T he system c onfig uration c onsists of two voice c hannels ( p orts) and four mail b oxes, p r ovid ing the foll owing b asic voi c e messa g ing c ap ab ilitie s: ■ Hand les u p to two c alls si multaneousl y and p rovi d es servic e for f [...]

4 F ig ure 1 p rovid es an o v ervie w of the fea tures associated with eac h servic e. Figure 1. P AR TNER V oice Mess aging Serv ices PARTNER Voice Messaging PC Card Prompts caller to leave a message or transfer to another extension when the party is busy. Call Answer Service Caller hears the called party’s personal greeting and can leave a mes[...]

5 Call Answe r S ervic e works with the follo wing c ommunic ations s ystem featur es: ■ VM S C o v e r a g e ■ Do Not Disturb ■ Group Call Distrib ution ■ Line C overag e E xtensi on ■ V oic e M ailb ox T ra nsfer E ac h of these f eatures is e xp lained b riefly b elow . F or more information about these communic ations sy stem fea ture[...]

6 Do Not Disturb (F01) A Do Not Disturb b utton c an b e p rogrammed on a user’s p hone to p rev ent c alls for that exte nsion from au d ib ly alerting (lig hts still fla sh). S ub sc rib ers who have V MS E xtension Coverage—either autom atic or manual—can use this c ommunications system featur e when they wan t c alls sen t to the voic e m[...]

7 V oic e Mail service allows sub s c rib ers t o manag e their o wn mai lb oxes. W ith it , a sub sc rib er c an : ■ Lis t en to me ssag es. ■ Delete me ssag es. ■ Sk i p M e s s a g e s . ■ R ec ord a p ersonal greeting . ■ Chang e the d efaul t p assword for the mailbox to ensure that messag es ar e kep t c o nfid ent ial. V oic e Mail[...]

8 T he P AR T NE R V oic e Messa g ing P C Card p ro vid es four m ailb oxes. T he fac tor y-set mailb ox as sig nm ents a r e: ■ Mailb ox 1, the g eneral m ailb ox, is ass ig ned to extension 10. ■ Mailb ox 2, is assi g ned to extension 1 1. ■ Mailb ox 3, is assi g ned to extension 1 2. ■ Mailb ox 4, is assi g ned to extension 1 3. P AR T [...]

9 V oic e Mail S ervic e also e nab les the S ystem Mana g er to p rog ram the voic e messa g ing system. S ee “ P AR T NE R V oic e Mes sag ing P rog rammin g ” on p ag e 15 for m ore in formation. S u b sc rib ers c an c all into P AR T NE R V oice Mess ag ing from a syst em extensi on or fr om a r emote loc ation. T o ac c ess thei r mailb o[...]

10 T he S ystem M anag er is r esp onsib le for the se c urity of the system. As the S ystem M anag er, it is i mp ortant that you fully understand and ap p rop riately ad ministe r this prod uc t to reduc e your ri sk of incurring c harg es that r esult fr om unaut horized use of th e system. Und er the law , you, t he c ustomer is r esp onsib le [...]

11 Y ou sho uld also: ■ Ask use rs to te ll you if any of the following susp ic ious ac tivity occ urs: — I nab ility to log in to P AR T N E R V oic e Mes sag ing . — Lo st mai l mes sag es or a ltered g ree t ing s. — Inab ility t o g et an ou tsid e line. — S eries of c alls with sil enc e on the ot her end or with the caller hang ing [...]

12 T he P AR T NE R V oic e Messa g ing P C Card is used with P AR T NE R Ad vanc ed Comm unic ations S ystem p rocessor mod ule R elea se 1.1 or l ater (avail ab le sep arately ). T he p roc essor mod ule uses P C c ard s for bac kup or r estore func tions, for softwar e up g rad es, for Automat ic S ystem Answer/Dir ec t E xtension Dialing (AS A/[...]

13 B) Disc onnec t the p ower c ord fr om the p ower j ac k on your ins tallation . 2. If you have a stand alone or a 2-S lot c arrie r, skip to S tep 3. If you have a 5-S lot c arrier , c ontinue with S tep 2A. A) Loosen the sc rew on the lower fr ont of th e c over. T hen p lac e one hand on the han d le on the lower front and p lac e your oth er[...]

14 5. Chec k that th e g reen l ig ht on the fr ont of e ac h mod ule is lit: A) If a sin g le lig ht is out, p ower d own the sys tem, r eseat the mod u le, then po wer up the syste m. If mul tip le lig hts are out, p ower d own the syste m, r eseat the l eftmost mod ule tha t has a li g ht out, then power up the system. B) If the li g hts are s t[...]

15 T his sec tion p rovid es th e following information: ■ Initial s ettings for the c ommunic ations system and P AR T NE R V oic e Messa g ing when the P AR T NE R V oic e Messag ing P C Car d is instal led ■ General instruc tions for p ro g ramming P AR T NE R V oic e Messag ing followed b y instruc tion s for chang ing the initial P AR T NE[...]

16 P AR TN ER V oice Messaging Initial Sett ings T he foll owing ar e the ini tial setti ng s for P AR T NE R V oic e Messag ing : ■ Mailb ox 1— the g eneral ma ilb ox—is assig ned to ex tension 1 0. ■ Mailb ox 2 is assi g ned to extensio n 11. ■ Mailb ox 3 is assi g ned to extensio n 12. ■ Mailb ox 4 is assi g ned to extensio n 13. ■[...]

17 Y ou m ust p erform the foll owing two proc ed ures for every inst allation : ■ Assig n the P AR T NE R V oic e Messag ing P C Car d ’s vi r tual exten sions 78 and 79 to P AR T NE R ACS Hunt Gr oup 7 (#5 05) used for voice mail systems . ■ Assig n an exten sion as the d estinati on extensi on for T ransfer R etur n (#306 ) c alls fro m Hu[...]

18 Using P ARTNER V oice Messaging System Programming Mailb ox 0 is a sp ec ial mailb ox with no sto rag e c ap ac ity that is used to p rog ram P AR T NE R V oic e Messag ing . T he S ystem M anag er uses this mai lb ox to: ■ Chan g e t he S yst em Mana g er ’s p asswo rd fo r mail b ox 0. ■ R e initi a lize p as s w ord s fo r mail b ox es [...]

19 Figure 2. Program ming Menu PARTNER Voice Messaging Press i777 (if calling internally) or Press *Q ( *7 ) while listening to general mailbox greeting (if calling from an outside line) Enter 0 and password (factory setting = 1234) to select mailbox 0 Assign M a ilbox to Extension (Press 1 ) Record General Mailbox Greeting (Press 3 ) Change Your P[...]

20 Accessing the Progr amming Main Menu T o ac c ess the P r og rammin g Main Menu: 1. Call P AR T NE R V oic e Messa g ing . ■ If c allin g in ter nally , p ress i777 or the p r og rammed V MMsg s b utton. ■ If c alling fro m outsid e the sys tem, p ress *Q ( *7 ) d uring the g eneral m a i l bo x gr e e t i n g. T he syste m p lays a g r eeti[...]

21 Assigning a Mailbox to an Extension Befor e you b eg in, locate Form 1: Mailb ox Assignme nts for P AR T NER V oi c e Messa g ing . Chec k to see w hether ma ilb oxes ha ve b een c hang ed from the fac tory d efaults. I f mailb oxes ar e not numb er e d d iffe ren tly , skip to “ R ec ord ing the Gen eral Mailbo x Greeti ng .” Assi g n m ail[...]

22 Recording the General Mailbox Greeting T o record the g reeti ng mailb ox g re eting for P AR T N E R V oic e M essag ing : 1. If necessary , ac c ess the P rog rammin g Main Menu . If you ar e already at the P rog ramming Main Men u, skip to S tep 2. A) Call P AR T NE R V oic e Messag ing : ■ If c allin g in ter nally , p ress i777 or the p r[...]

23 Changing the System M anager’ s Password T his sec tion tells yo u how to c hang e the S ystem Ma nag er’s p asswor d (for mailb ox 0 ) that is r eq uired for c hang ing P AR T NE R V oic e Mess ag ing setting s. T he fac tory sett ing for mailb ox 0 is 1234 . T o p revent unauthori zed p rog ramm ing of the s ystem, you should c hange the d[...]

24 Reinitializing a Mailbox T o p rep ar e a p rev iously used mailb ox for a new subsc rib er, you c an r einitialize the mai lb ox. T his proc ed ure d eletes any me ssag es left in the mailbox and turns of f the p hone ’s mess ag e lig ht (if on), e rases the p ersonal g re eting (if r ec ord ed ), and c hang es the p assword b ac k to the fac[...]

25 NOTE : Y ou c annot use this p roc ed ure to re initializ e the S ystem Manag er’s p assword for mailb ox 0. If you chang e the S ys tem Mana g er’s p asswor d and forg et it, you c an c ontac t the National Customer Car e Cente r at 1 800 628-2 8 88 or c all your Lu c ent T ec hnologies R ep resent ative or loc al Authoriz ed Dealer for in [...]

26 W hen the P AR T NE R ACS is installed, it uses factor y setting s that reflect the most c omm on usag e of the eq uip ment. Y ou c an c hang e these settings as r eq uired to c ustomi ze them f or the b usines s. Y ou can p rog ram the c omm unic ations system from e xtensio n 10 or ext ension 11. Y ou may find it m ore c onv enient to prog ram[...]

27 ■ Form B1: S ystem Extensions . Contai ns b asic informatio n ab out each extens ion. T his in c lud es the typ e of p hone or auxiliary eq uip ment at the extens ion, and the name of the user or a d esc rip tion of how the extensi on is use d . ■ Form B2: Custom ized Extens ion Settings . Contains featur e settings, suc h as Automati c V MS[...]

28 The Programming Overlay s During S ystem P rog ramming , the normal func tions of several b uttons on the p hone at ex tension 1 0 (or 11 if availab le) c hang e. F or exa mp le, left i be co m e s s , whic h is the b utton used to enter p ro g ramming mod e. T o id entify thes e b uttons w hile p rog ramm ing , p lac e the ap p rop riate p rog [...]

29 4. Enter sp ec ifi c p rog ramm ing p roc ed ure c od es. Y ou m ust p rog ram the follow ing for every ne w installa tion: ■ V MS Hunt Gr oup (Hunt Grou p 7) E xtensions (#505) ■ T rans fer R eturn E xtensions (#306) Y ou m ay also need to p rogram the foll owing : ■ Line C o vera g e — Gro up Call Distrib ution (# 206) — Line C overa[...]

30 T ransfer Return Exte nsions (#30 6) F or virtual e xtension 78 and 79 assig ned to P AR T NE R V oic e Mess ag ing , use the foll owing p roc ed ur e to assi g n an extens ion as th e T ransfer R eturn exten sio n. If a c aller c hooses to tra nsfer to an other exte nsion whi le listen ing to the sub sc rib er’s p ersonal greeting or if a mai[...]

31 Line Coverage R efer to F orm A, P ag e 1, Line Co verag e, V MS -Mail: 1. If c hec k marks a p p e ar for any line s in this c olumn, use th e p roced ur e in “ Gro up Call Dist rib ution” b elow . 2. I f exte ns ion nu mb e rs are sp ec i fied for any lin e s in th is c o lumn, use th e p roced ure i n “ Line Cov erag e E xtension ” b [...]

32 Line Covera ge Extension (#20 8) T o assig n line c overag e for the e xtension numb ers sp ec ified in the V MS -Mail c olumn on F or m A, P ag e 1, L ine Coverag e: 1. Pr ess #208 . 2. A t th e Line : p romp t, en ter t he firs t line fo r whi c h an exten sion is sp ec if ied in the V MS -Mail c olumn of F or m A, P ag e 1, L ine Coverage . 3[...]

33 VMS Co ver Rings (# 1 17) Chec k F orm A, to see if V MS Cover R ing s is d iffer ent from the fac tory settin g of 3. If i t is, follo w the p roc ed ur e b elow b eg inning with S tep 1. If not, s kip to S tep 3 of the p roc ed ure below . T o c hang e the numb er of times c alls rin g b efore they ar e sent to the voic e messaging system as i[...]

34 5. At this point, d o one of the fol lowing : ■ Go to S tep 3 of the next proc ed ure to prog ram anothe r b utton for this exten sio n. ■ Pre s s c and g o to S tep 2 of any button p rog ramming p roced ure i n this s ec tion to p rogram a b utton for a di ffer ent exten sion. ■ Pre s s f00 to exit. Do Not Disturb (F01) Used in c onjun c [...]

35 5. At this p oin t, d o one of the following : ■ Go to S tep 3 of the next proc ed ure to prog ram anothe r b utton for this exten sio n. ■ Pre s s c and g o to S tep 2 of any button p rog rammin g p roced ure i n this s ec tion to p rogram a b utton for a di ffer ent exten sion. ■ Pre s s f00 to exit. V oice Ma il Messages T his inter c o[...]

36 After you finish p r og rammin g the P AR T NE R V oic e Messaging and the c ommunications system , you sho uld p erform the tests desc rib ed in this sec tion to verify sy stem op erati on. If your system allow s p rog rammin g from extens ion 11, you should p er form the se test s from extension 11 leaving exte nsion 10 for the r ec ep tioni s[...]

37 Group Call D istributio n (#206) 1. Call in o n the first line that is p rog rammed for G roup Call Distrib ution. 2. P AR T NE R V oic e Messa g ing should answer th e c all on the fifth ring and you sh ould hear t he g eneral ma ilb ox g reeti ng . 3. R ep eat this p ro c ed ure for ev ery line that h as Grou p Call Distrib ution. Line Covera [...]

38 T his sys tem serves as your p ersonal an swering mac hine. Callers fr om inside and outsid e y our c omp any c an hear y our p ersonal greeting and leave messa g es in your mai lb ox. Y ou c an listen to y our messages, save them, o r d isc ar d them. Y ou c an c r eate you r own p assword to k eep messag es p rivate. Helpful Hints ■ W hile u[...]

39 Logging into the System 1. Call P AR T NE R V oic e Messa g ing . ■ If c allin g in ter nally , p ress i777 or the p r og rammed V MMsg s b utton. ■ If c alling fro m outsid e the sys tem, p ress *Q ( *7 ) d uring the g eneral m a i l bo x gr e e t i n g. T he syste m p lays a g r eeting followed b y: “ E nter ma ilb ox numb er follow ed b[...]

40 4. After the m essag e p lays, d o any of the following : ■ Pre s s 23 to r ep lay the current me ssag e head er. Go b ac k to S tep 3. ■ Pre s s 0 to rep lay the c urrent mes sag e. R ep eat S tep 4. ■ Pre s s # to skip the messag e an d g o to t he next m essag e header. Go b ac k to S tep 3. NOTE : If you p ress # after listening only t[...]

41 Changing Y our Password T o p reven t unauthori zed ac c ess to your mailb ox and maximize sys tem sec urity , c hang e your p asswor d the first time you l og into P AR T NE R V oic e Messa g ing and p eriodic ally t hereaf ter. 1. Lo g in to P A R T N E R V o ic e M essa g in g . T he V oic e Mail Men u p lays. 2. Pr ess 5 to c hang e your p a[...]

42 Recording Y our Personal Greeting Befor e you r ec ord, note that c allers who hear your p erso nal g reeti ng c an enter an exte nsion num b er to transfe r to anothe r extensi on, or they c an p ress 0 to r eac h the r ec ep tionist while l istening to your g reeting . In y our p ersonal g ree ting , you may wa nt to p romp t the c aller fo r [...]

43 Help If you have a prob lem wi th your v oic e mess ag ing system, c ontac t your S ystem Manag er. If t he p rob lem is not solve d , in the c ontinental U.S ., c all the Luc ent T ec hnolog ies T ec hnic al S ervic e Center at 1 800 6 28-2888. Outside the c ontinental U.S ., c ontac t your Luc ent T ec hnolog ies R ep res entative or loc al Au[...]

44[...]

45 Form 1: Mailbox Assignments ■ P AR T NE R V oic e M essag ing c omes wit h four mai lb oxes wh ic h ar e fac tory-set with the e xtension s 10– 13. ■ Mailb oxes p rovid e 5 minutes o f message rec or d ing time or a m aximum of 30 mess ag e s. Completing thi s form T o assig n a ma ilb ox to an e xtension other than the fac tory d efault, [...]

46 Form 2: Genera l Mailbox Greeting T he g eneral mailb ox g re eting c an sup p ly fr eq uently r eq uested information so that you r staf f is free to a ssist c ustome rs or to p e r form other tasks mor e effic ien tly . Gre eting s c an b e up to two m inutes lo ng . Let c allers know wh o owns each mailb ox. F or examp le, a g r eeting c ould[...]