Lucent Technologies 555-661-150 manual

555- 661- 150 Comco de 10828 9703 Issue 1 Augus t 19 98 MERLIN LEGE ND ® Communications System Release 6.1 Network Reference[...]

Copyright © 19 98, Lucent Technologi esDocument 555-66 1-150 All Rights Re servedComcode 108289 703 Prin ted i n U SAAu gust 199 8 Notice Every ef fort was made to ensur e th at the info rm ation in thi s book wa s comple te and accurate at the tim e of printin g. How ev er, i nform a ti on i s subject to c han ge. See App endix A, “ C ustomer S[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Contents Page iii Contents New Features and Enhanc ements xv ■ Relea se 6.1 En hancement s (August 1 998) xv Prior Releases: Features and Enhancements xix ■ Relea se 6.0 En hancement s (Februa ry, 1998 ) xix IMPORTANT SAFETY INSTRUCTIONS xxv About[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Contents Page iv 2 Call-Handling Scenarios 2–1 ■ Networki ng Guid eline s 2–2 ■ Network Configu ration S cenario s 2–14 3 Feature Interactions 3–1 ■ Account Co de Entry 3–1 ■ Alarm 3–1 ■ Allowed /Dis allo wed Lis ts 3–2 ■ Aut[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Contents Page v ■ HotLine 3 –16 ■ Labelin g 3–16 ■ Messag ing 3–16 ■ Music On Hold 3 –17 ■ Night Servic e 3–17 ■ Paging 3 –17 ■ Park 3 –18 ■ Personal Lines 3–18 ■ Pick up 3–18 ■ Pools 3 –18 ■ Primary Ra te Int[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Contents Page vi ■ Display Prefer ence s for Intersy stem Call s 5–31 6T r o u b l e s h o o t i n g 6–1 ■ Troubles hooti ng Guide lines an d Preparation 6–2 ■ Verify ing Swit ch Iden tifier s 6–4 ■ Call to a Non-L ocal Ex tension: Une[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Contents Page vii A Customer Support Information A–1 ■ Suppor t Telephone Number A–1 ■ Feder al Co m munica tion s Comm ission (FCC) El ectromagne tic Interferen ce Informati on A–1 ■ Canadian Departmen t of Comm unications (DOC) Interfere[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Contents Page vii i ■ Direct Group Ca lling Inf ormat ion Report (Si ngle Non-Loca l Memb er) B–25 ■ Error L og Report B–26 ■ Switch 56 Data I nformatio n Report B–27 C Voice/Fax Messaging Systems C–1 ■ Suppor ted Syst em Cons iderati [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Figures Page ix Figures 0 1 Introduction 1–1 1–1 Series Co nfigurati on 1–7 1–2 Star Con figurati on: Five S ystems 1–8 1–3 Star Con figurati on: Thr ee Syste ms 1–9 1–4 Series Co nfigurati on: Four Syste ms 1–13 1–5 Star Con figur[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Figures Page x[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Tables Page xi Ta b l e s 0 1 Introduction 1-1 1–1 Tandem PRI Tru nks vers us Tand em Tie Tr unks 1-11 2 Call-Handling Scenarios 2-1 2–1 UDP Extens ion Ran ges: Scenar io 1 2-22 2–2 Sce nario 1: Fa cilitie s Pl anning , Calls Orig inatin g withi[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Tables Page xii 2–20 Scenar io 4: Facili ties Pl anning , Calls O rigina tin g within th e Network and G oing to the PSTN , System s E a nd H 2-8 2 2–21 Scenar io 4: Facili ties Pl anning , Calls O rigina tin g within th e Network and G oing to th[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Tables Page xii i D Touch-Tone Receiver Requirements D-1 D–1 TTRs Required by VMS/AA D-2 D–2 System Req uiremen t for TTRs D -3 D–3 TTRs Req uired for Prima ry Delay Announc ement Device s Whe n Usin g Prompt -Based Overflow D-3 D–4 TTRs Requi[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Tables Page xiv[...]

New Featur es and Enhancemen ts Page xv Relea se 6.1 Enha ncement s (August 1 998) MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 New Featu res and Enha nceme nts Release 6.1 E nhanceme nts (August 1998) 0 Releas e 6.1 in cludes all Re lease 6.0 functi onality , plus the enha nceme nts lis ted bel[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 New Featur es and Enhancemen ts Page xvi Release 6. 1 Enhancem ents (Aug ust 1998) Centralized V oice Messagi ng 0 One or more ME RLIN LEG END syst ems (Rel ease 6.1 o r later ) can s hare the voice messag ing sys tem (VMS ) of anot her ME RLIN LE GEN[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 New Featur es and Enhancemen ts Page xvii Release 6. 1 Enhan cements (August 19 98) ■ Calling group overflow coverage. Calling gr oup over flow cov erage ca n be prov ided by a cent ralize d VMS, a non-l ocal calli ng group, a QCC queue, a DLC, or a[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 New Featur es and Enhancemen ts Page xv iii Release 6.1 En hancemen ts (Aug ust 1998) PRI Switch T ype T est 0 A new ma intena nce test, the PRI S witch T ype T e st, has be en crea ted to al low Lucent T ec hnolog ies techni cians or auth orized deal[...]

Prior Rele ases: Fea tures and Enhancem ents Page xix Release 6.0 Enhanc ements (F ebruary, 19 98) MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Prior Releases: Features and Enha ncemen ts Release 6.0 E nhanceme nts (February , 1998) 0 Releas e 6.0 in cludes all Re lease 5.0 functi onality , plu [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Prior Rele ases: Fea tures and Enhancem ents Page xx Release 6. 0 Enhancem ents (Feb ruary, 199 8) associa tes with rou tes, Facility Re striction Levels (FRL s), digit a bsorption, and dig it prepen ding. T his al lows ARS -like ro uting o f non-loc [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Prior Rele ases: Fea tures and Enhancem ents Page xxi Release 6.0 En hancemen ts (Februa ry, 199 8) ■ V oice Mail and Auto Attendant. Net wor ked sys tems shoul d have the ir own l ocal voi ce mail a nd/or auto attendan t appli cation s as well as t[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Prior Rele ases: Fea tures and Enhancem ents Page xxii Release 6. 0 Enhan cements (Feb ruary, 1 998) Prompt-Based Overf low 0 Syste m mana gers ca n activa te the Pro mpt-Bas ed Overfl ow option. This op tion allows callers wait ing in q ueue and lis [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Prior Rele ases: Fea tures and Enhancem ents Page xx iii Release 6.0 En hancemen ts (Februa ry, 199 8) Pause c annot be origi nated from a s ingle- line teleph one or a rem ote access us er . A multi line telep hone us er in the lo cal s ystem mus t e[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Prior Rele ases: Fea tures and Enhancem ents Page xxiv Release 6. 0 Enhancem ents (Feb ruary, 199 8)[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 IMPORTANT SAFETY INSTRUCTIONS Page xxv IMPORT ANT SAFETY INSTRU CTIONS When i nstallin g telep hone e quipment, a lways fo llow ba sic sa fety prec autions to reduc e the risk of fire, e lectrical shock , and inju ry to per sons, inc ludin g: ■ Read[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 IMPORTANT SAFETY INSTRUCTIONS Pag e xxvi ■ The MERLIN LE GEND Co mmuni cations Syste m requi res a suppl ementary grou nd . ■ Do no t attach the pow er suppl y cord to buildi ng surfa ces. Do n ot allow anythi ng to res t on the powe r co rd. Do n[...]

About This Book Page xx vii Intended Audien ce MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 About This Book The ME RLIN LEGEND Communi catio ns Syste m is an adva nced di gital swit ching system th at inte grates voi ce and da ta communi cations fea tures. T his guide provides inform ation abou [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 About This Book Page xx viii How to Use This Book How to Use This Book 0 This guide in clude s fiv e chapter s: ■ Chapter 1, Introduction. This cha pter provi des a gr ounding i n the b asic termin ology an d concep ts that you mu st und erstand in [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 About This Book Page xxix Terms and Conventio ns Used to refer to facil ities in gene ral. S pecific ally , we refer to digital facilities . W e also use spe cific term s su ch as persona l line , grou nd- sta rt tr unk , DID trunk , and so on . When [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 About This Book Page xxx Security Security 0 Certain features of the system can be protecte d by pass words t o preven t unauthor ized us ers from abusing t he syste m. Y ou should assign p assw ords wherev er you can and limi t knowled ge of suc h pa[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 About This Book Pag e xxxi Re l ated Document s * The Cus tomer Docu mentat ion Packa ge consi sts of the pa per ve rsions of the System Manager’s Guide , Feature R eference , and System Programm ing . † The Customer Re ference C D-ROM c ontains t[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 About This Book Page xx xii How to Comment on Th is Book How to Comment on This Book 0 We welcome your co mments, both pos itive an d negat ive. Ple ase use t he feedbac k form on th e next p age to let us know ho w we c an conti nue to s erve you. If[...]

Introducti on Page 1- 1 1 MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Intr oduction 1 This chapter describe s the te rminolo gy and concept s that you shou ld unde rstand before y ou plan and mainta in a networked system. It inclu des the followi ng topics: ■ Networking Concepts. In simple te[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1- 2 Networking Conce pts 1 Networkin g Concepts 1 In tod ay’s environ ment—bu siness , academi c, and governm ental— many organi zatio ns are s etting up multip le si tes to provid e custome rs a nd clien ts with better a cce[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1- 3 Networking Conce pts 1 Comm unicatio ns sy stems a re link ed by sp ecial facili ties cal led tandem tr unks . Thes e lines/t runks m ay be analog tandem tie trunks , T1-emula ted tie trunks, or tande m Prima ry Rate I nterface[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1- 4 Networking Conce pts 1 Benefits of Ne tworking 1 Available for Hybri d/PBX mo de syste ms, the pr ivate ne twork fea tures of the MERLIN LE GEND Com munic ations S ystem Relea se 6.0 and lat er provid e the followi ng adv antag[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1- 5 Networking Conce pts 1 ■ Impro ved Efficien cy . In Rel ease 6.1 a nd late r systems , you can sav e on resou rce co sts, enha nce cus tomer service , and imp rove pr oduct ivity in t he followi ng way s: — C over age and o[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1- 6 Tandem Tru nking an d Tandem Switchin g 1 T andem T runking and T andem Switching 1 The term tandem swit chin g describes the proces s of routing an i ncoming c all over an outgoin g tandem trunk or PSTN facili ty . If the outg[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1- 7 Tandem Tru nking an d Tandem Switchin g 1 Figur e 1–1. Series Co nfigurati on T o make a c all from Syste m A to Sys tem C, a user at Ext ension 4321 dials 3699 to reach Extensi on 3699. T he call travel s over tandem tru nks[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1- 8 Tandem Tru nking an d Tandem Switchin g 1 In the ne xt sect ions, we will loo k at this and other privat e network c onfigurat ions and exa mine m ore carefu lly t he tandem t runks th at link s ystems i n priva te netw orks. N[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1- 9 Tandem Tru nking an d Tandem Switchin g 1 In this example, system users make cal ls in the same way as they would in a series confi guration. The pr imary d ifference betw een a s tar confi guratio n and a series confi guration[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-10 Tandem Tru nking an d Tandem Switchin g 1 about pr ivate ne twork co nfigurat ions. In the ne xt topic , we will r evisit al l three o f these c onfigu ration d iagrams . Lines and T runks 1 The ty pes of tan dem trunk s that c[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-11 Tandem Tru nking an d Tandem Switchin g 1 T able 1 –1. T and em PRI T runks versu s T andem Tie T runk s Featur e PRI Tie Differ ences Intersys tem call ing ✔✔ PRI provides faster ca ll setup . For in tersystem calls, the[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-12 Tandem Tru nking an d Tandem Switchin g 1 The ad vantag es of tande m PRI fa ciliti es are i llustr ated in pr actical terms i n Chapter 2, “Call- Handling Scenarios .” Howeve r , tandem PRI trunks d o presen t the followi [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-13 Tandem Tru nking an d Tandem Switchin g 1 NOTE : In the fol lowin g exampl e, the PR I tandem tr unks ar e implem ented o n T1 circui ts prov isioned for bi polar 8 zero su bstitu tion (B8 ZS) line code. Figur e 1–4. Seri es [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-14 Tandem Tru nking an d Tandem Switchin g 1 ■ In this c onfigu ration, Sy stem B us es more of its 80-line c apacity for private network trunks than do S ystems A, C, an d D. ■ A centr alized V MS/AA is insta lled on System B[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-15 Tandem Tru nking an d Tandem Switchin g 1 In Fi gure 1–5 , the 3-sy stem star config uration th at we s aw earlier has been modifie d to br ing out s ome ad dition al possi bilitie s for pr ivate ne twork config urations . Co[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-16 Tandem Tru nking an d Tandem Switchin g 1 Figur e 1–6. S tar Config uration: F ive Sys tems Figure 1–6 again shows the star configur ation we looked at earli er in th is chap ter . All s ystems e njoy the advanta ges of PRI[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-17 Tandem Tru nking an d Tandem Switchin g 1 Softwar e Defi ned Network (SDN) Configu rat ion 1 Support fo r A T&T’s Software Defi ned Networ k (SDN) wa s first offered with MERLIN LE GEND in Releas e 2.0. Rele ase 4 .2 intr[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-18 Tandem Tru nking an d Tandem Switchin g 1 Figure 1–7 shows thr ee MERLIN LEGEND s ystems in an SDN network. O n Syste m A, the SDN trunks are a ssigned to pool 71. A user on Sy stem A calli ng the user on System B dials 4 013[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-19 Uniform Dial Plan 1 Uniform Dial P lan 1 The pri vate ne twork be nefits tha t we looked at earli er in th is chapt er are p ossible through the c ombinatio n of co re sys tem fea tures—pri marily Au tomatic Route Selec tion [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-20 Uniform Dial Plan 1 plan ha s two s ets of ex tension r anges, b oth of wh ich inc lude rout ing in formatio n that d irects the call to the sam e priva te netwo rk trunk. This ta ndem P RI trunk connec ts the New Jersey s yste[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-21 Centrali zed Voice Messag ing Syste m 1 In the ne xt cha pter , we look a t plannin g and s etting up d ial plan s acros s a priv ate network , as well as the us e of rout ing and other s ystem man agement features. Centralized[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-22 Centrali zed Voice Messag ing Syste m 1 ■ Only the follow ing vo ice m essagi ng syste ms are s upported for c entrali zed VMS/AA : ■ MERLIN L EGEND Ma il ■ Messa ging 2 000 ■ Intu ity A UDIX ■ IS-III AUDIX V oi ce Po[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-23 Centrali zed Voice Messag ing Syste m 1 ■ When a user receiv es an d outside call and the call go es to c overag e by a centr alized V MS/AA using e ither tie or PRI ta ndem tr unks, th e call inform ation signa ls sent to th[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-24 Centrali zed Voice Messag ing Syste m 1 For info rmation about c entrali zed voic e mess age progr amming, p lease s ee: “Centr alized V oic e Messa ging P rogram ming” in Chapter 5. For informa tio n about centr alize d au[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-25 Centrali zed Voice Messag ing Syste m 1 NOTE : It is r ecommen ded that PRI lines , rather than tie l ines, be used betwe en MERLIN L EGEND Com munic ations sys tems in a private n etwork th at utiliz es the Cen trali zed V o i[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Introducti on Page 1-26 Centrali zed Voice Messag ing Syste m 1 Networking V oice Messaging Sys tems 1 DEFINITY ECS a nd DEFINITY Prolog ix system s canno t share a MERLIN LEGEND s ystem c entralized VMS/AA , and ME RLIN LEGE ND syst ems cannot share [...]

Call-Hand ling Scen arios Page 2- 1 2 MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call- Handlin g Scenario s 2 This chapter helps y ou plan an d under stand pr ivate ne twork co nfigurat ions. It inclu des the fol lowing two main topics: ■ Networking Guideline s. This se ction describes the f[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2- 2 Networkin g Guidel ines 2 Networking Guidelines 2 This topic ou tlines ge neral pl anning an d setu p consid erations fo r netwo rked systems , provi ding the i nformatio n that y ou need i n order to unders tand th[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2- 3 Networkin g Guidel ines 2 When s etting up your private network f or inter system calling , keep the follow ing impor tant points in mind: ■ Y o u cannot program the l ocal ARS acces s code or po ol dial-o ut cod [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2- 4 Networkin g Guidel ines 2 MERLIN L EGEND Com munic ations S ystem exten sion in a priva te network. Althoug h the MERLI N LEGEND Communi cations Sy stem ca n be programm ed to d rop digit( s), it is rec ommended tha[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2- 5 Networkin g Guidel ines 2 — N o more than th ree (3) analog spans shoul d be invo lved in any c all or volum e level s may not b e adequa te. Mult iple s pans m ay be the re sult of trans fers and coverage . If mo[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2- 6 Networkin g Guidel ines 2 Non-Local DEFINITY ECS or DEFI NITY ProLogix Solut ions Systems 2 DEFINITY ECS a nd DEF INITY P roLogix Solu tions commu nication s syst ems c an suppor t either 4- o r 5-digit di al plans [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2- 7 Networkin g Guidel ines 2 must be prepe nded. Furt hermor e, user s on you r syst em dia l only fo ur digit s to reach remote ex tension s while DE FINITY ECS or DEFINIT Y ProLog ix Solu tions users di al five digit[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2- 8 Networkin g Guidel ines 2 The fol lowing ge neral rules mak e ARS routing both simp ler and safer: ■ Common A ccess Code. For prop er handli ng of c alls acr oss the p rivate network , all sy stems i n the pri vat[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2- 9 Networkin g Guidel ines 2 SYS PROGRAM ➙ LINES/TRUNK ➙ REMOTE ACCESS ➙ NONTIE/T IELINES ➙ RESTRICTIONS When pr ogramm ing the default CO R, change the Cal ling Rest riction option to unres tricted (the fa cto[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-10 Networkin g Guidel ines 2 Programming Regular Re mote Access 2 For e xplicit r emote a ccess use by l ocal sy stem users (or by non- local users f or speci al mainte nance purpose s, for ex ample ), assi gn PST N tr[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-11 Networkin g Guidel ines 2 far (o ver 200 miles) connect ions and between 21 and 4 0 for near (under 2 00 miles ) connec tions. DE FINITY ECS a nd DEFINIT Y Pro Logix So lution s sy stems are id entified b y numb ers[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-12 Networkin g Guidel ines 2 Security 2 This topic s ummar izes s ecurit y issu es tha t are di scusse d in m ore d etail in Chapter 4, “S ecur ity .” Some s ecurity i ssues h ave been m ention ed in t he previ ous[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-13 Networkin g Guidel ines 2 ■ UDP r outin g applies FRLs to calls over sp ecifi c routes fo r poo ls of tand em trunk s. A different set of F RLs is progr ammed for ARS routes . However , an extens ion’s FRL ap pl[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-14 Network Con figurat ion Scenarios 2 on a tand em tru nk and r outed to a Re mote A ccess co de. Becau se the COR Callin g Restri ction mus t be s et to un restrict ed for private netwo rk callin g, usin g barri er c[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-15 Network Con figurat ion Scenarios 2 organi zatio nal needs and over all feat ure pl anning. T his sc enario also illustr ates the wa y systems wor k when th ey are c onnected by tandem tie trun ks onl y . ■ Scenar[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-16 Network Con figurat ion Scenarios 2 ■ Remo te access p lanning f or private networ k usage by peopl e who are calling in eith er from outside t he private n etwork o r from an extension that is non -local to th ei[...]

MERLIN LEGEND Communications System Rel ease 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-17 Network Configuration Scenarios 2 Figure 2–1. Scenario 1: Over view PRI PRI Ext. 3473 2B Data Video System Ext. 3212 MLX-20L Ext. 3105 Analog Disp Ext. 3233 P assageW ay Client/T elephone LS GS GS DID PSTN MOH VMS/A[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-18 Network Con figurat ion Scenarios 2 T andem PRI trunk s provid e the fol lowin g benefits : ■ Faster General Performa nce. PRI fa ciliti es mak e fast er conne ction s across private network s for ARS c alling o v[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-19 Network Con figurat ion Scenarios 2 ■ Faster Message W aiting Light Updates . For centra lized VMS/ AA systems in Rel ease 6.1 a nd lat er , PR I tandem tr unks a llow Me ssage W aiting light up dates to be sent o[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-20 Network Con figurat ion Scenarios 2 Non-Local Dial P lans and Facil ities Planning 2 This section shows how non- local di al plans , calli ng groups , switch identi fiers, UDP routi ng, ARS routi ng, and remot e acc[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-21 Network Con figurat ion Scenarios 2 ■ If a cal l should be route d over a non-loc al sys tem for tol l-savin g purpos es, the lo cal ARS r outing directs it to a tand em PRI trunk pool, pre pendin g the ARS ac ces[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-22 Network Con figurat ion Scenarios 2 T able 2–1 . UDP Extension Ran ges: Scenario 1 System A Loca l Dial Pla n: 3100–32 99; 3400–3499 Remote Access Code: 889 Integrated VMI Callin g Group for Ro uting to Centra[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-23 Network Con figurat ion Scenarios 2 Ext ens io n Ran ge: 122–122 , Pattern: 04 Route 01 Pool=3365, tandem PRI trunks FRL=5, V oice Route 02 Pool=3360, tandem PRI trunks FRL=6, V oice Ext ens io n Ran ge: 889–889[...]

MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-2 4 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–2. Scenario 1: Faci lities Planni ng, Calls Orig inating withi n the priva te network and G oing to the PSTN * Local c onsiderat ions may re quire a hi gher[...]

MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-2 5 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–3. Scenario 1: A RS Routing Summary , Calls Originating withi n the priva te network and Going to the PSTN Rte = Sample ro ute numbe r (1= preferre d routes[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-26 Network Con figurat ion Scenarios 2 Routing for O utside Call s 2 This topic ex amines routi ng for hypotheti cal ou tside ca lls, t o show h ow the sys tem manager s in Sc enario 1 work to gether to m axim ize cost[...]

MERLIN LEGEND Communications System Rel ease 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-27 Network Configuration Scenarios 2 T able 2–4. Outside Calls: Sce nario 1 Originating o r Receiving Syst em D ialed Digi ts Local Routing Non-Local Routi ng System A : Ex t. FRL: 0 Route 1 : ARS Area Cod e T able rou[...]

MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-2 8 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–4. Outside Cal ls: Scenario 1 , Co nti nu ed Originating o r Receiving Syst em D ialed Digi ts Local Routing Non-Local Routi ng System A : Re ceives outsid [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-29 Network Con figurat ion Scenarios 2 Intersyst em Calling 2 This topic il lustra tes how different type s of ca lls are m ade and receiv ed in Scenari o 1, us ing the ex tension numbers and exten sion e quipment type[...]

MERLIN LEGEND Communications System Rel ease 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-30 Network Configuration Scenarios 2 T able 2–5. Intersystem Ca lling: Scenario 1 T ype of Call Caller Caller Dia ls Recipie nt Recipien t Sees... Non-local extension Syste m A: Ext. 32 12 System B Ext. 6777, MLX-10 D [...]

MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-3 1 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–5. Intersystem Ca lling: Scenario 1 , Continued T ype of Call Caller Caller Dia ls Recipie nt Recipien t Sees... T ransfer of out side GS/LS call to non-loc[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-32 Network Con figurat ion Scenarios 2 Scenario 2: T wo Systems, T andem T ie Facil ities 2 Scenari o 2 de scrib es a med ium-size d, mai l-order company that has two l ocations , one in C hicag o and on e in Cali forn[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-33 Network Con figurat ion Scenarios 2 Figure 2–2. Scenari o 2: Company F loor Plans System D West Coast Division (Palo Alto) Digital Tie Trunk System C Headquarters (Chicago) VMS Hub Chief Operating Officer VP Produ[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-34 Network Con figurat ion Scenarios 2 General Needs 2 The c ompany ha s seve ral broa d areas of con cern: ■ Conne ctiv ity ■ Cost- eff ective callin g ■ Cust ome r serv ice ■ T oll f raud and calli ng rest ri[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-35 Network Con figurat ion Scenarios 2 T o simpl ify cost ac countin g and m ake outca lling mo re econo mica l, field represe ntatives access th e West coast system re motely , th en use the system to dial ou t to cu [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-36 Network Con figurat ion Scenarios 2 T able 2–6 . W ork Group Nee ds Wo r k G r o u p N e e d s Preside nt and v ice- pres ident s, W . Coast Divi sion Mgr., Pla nt Mgr., Personn el Mgr . Ability to meet frequently[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-37 Network Con figurat ion Scenarios 2 T able 2–6 . W ork Group Nee ds , Continued Wo r k G r o u p N e e d s Order- Takers an d Cust omer Serv ice Personn el Abili ty for smal l-orde r custo mers to acces s an auto [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-38 Network Con figurat ion Scenarios 2 Individual Needs 2 T able 2–7 des cribes th e indi vidual n eeds o f certai n staff memb ers. T able 2–7 . Individual Needs T able 2–6 . W ork Group Nee ds , Continued Wo r [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-39 Network Con figurat ion Scenarios 2 General Sys tem Descripti on 2 The s ystem in clud es equipm ent, sy stem fea tures , and appli cations to sa tisfy needs i n thr ee categor ies: ■ Comp any-wide ■ W ork gr ou[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-40 Network Con figurat ion Scenarios 2 In ad dition, ea ch lo cation has one 8 00 LS/I D line /trunk mo dule. Loudsp eaker pa ging a nd Music on Hold c onnect to this modu le; an emerge ncy loo p-sta rt line is also co[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-41 Network Con figurat ion Scenarios 2 Other system equipm ent in clude s Unin terrupti ble Po wer Sup plies ( UPSs ) to supply back up power in the event of a comme rcial power fail ure. People in bot h loca tions use[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-42 Network Con figurat ion Scenarios 2 ■ Agent Groups. When ca lls a re route d by dial plan fr om outsid e PRI facili ties with ANI, ag ents u se a LAN-ba sed P assag eW ay T elep hony Serv ices app lication to acce[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-43 Network Con figurat ion Scenarios 2 secon d. No add itional d ata co mmuni cations equipm ent (DC E) is req uired. The en gineers sometim es use th e grou p videoc onferenc ing sy stem descr ibed ear lier i n this s[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-44 Network Con figurat ion Scenarios 2 ■ Operat or/Recept ionist. E ach operator s/recepti onist at he adquarter s uses an MLX- 20L te lephone pr ogramm ed as a Q ueued Call Conso le (QCC ). Caller s to e ither lo ca[...]

MERLIN LEGEND Communications System Rel ease 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-45 Network Configuration Scenarios 2 Figure 2–3. Scenario 2: Over view Ext. 4638 MLX-20L Ext. 7491 2B Data Video System Ext. 7342 MLX-5D Ext. 7358 MLX-20L Ext. 7377 MLX-10D Ext. 4632 MLX-10D Ext. 4646 PassageWay Client[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-46 Network Con figurat ion Scenarios 2 T able 2–9, pa ge 2-49 shows how the sy stem ma nager s ets up the system s so that users on each system can ac cess t he PSTN facilities conn ected t o the other system . Ro ut[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-47 Network Con figurat ion Scenarios 2 ■ Cust omer ser vice r eps us e OUTWA TS lines to c all many cust omers in the U.S., and the compa ny has a discoun ted pric ing pl an for the se ca lls. F or this r eason, A RS[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-48 Network Con figurat ion Scenarios 2 T able 2–8 . UDP Extension Ran ges: Scenario 2 System C Local Dial Plan: 4630–469 9; 4850–4899 ; Remote Access Code: 889 Centralized VMS: 7771; T runks 8001-8 080 Sys tem D [...]

MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-4 9 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–9. Scenario 2: Faci lities Planni ng, Calls Orig inating withi n the priva te network and G oing to the PSTN Component Syste m C: Chicago, IL (A rea Code: 3[...]

MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-5 0 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–10. Scenario 2: ARS Routing Summar y , Calls Origina ting within the private netw ork and Going to the PSTN Rte = Sample ro ute numbe r (1= preferre d route[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-51 Network Con figurat ion Scenarios 2 Routing for O utside Call s 2 This topic ex amines routi ng for hypotheti cal ou tside ca lls, t o show h ow the sys tem manager in Sce nario 2 m axim izes cost benefi ts from t h[...]

MERLIN LEGEND Communications System Rel ease 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-52 Network Configuration Scenarios 2 T able 2–1 1. Ou tside Calls: Scenar io 2 Originatin g or Receiving Sy stem Dialed Digits Lo cal Routing Non-Local Routing System C : Ext. F RL : 2 Route 1 : ARS Are a Code T able r[...]

MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-5 3 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–1 1. Out side Calls: Scenario 2, Continued Originatin g or Receiving Sy stem Dialed Digits Lo cal Routing Non-Local Routing System C : Ext. F RL : 1 Route 1[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-54 Network Con figurat ion Scenarios 2 Intersyst em Calling 2 This topic il lustra tes how different type s of ca lls are m ade and receiv ed in Scenari o 2, us ing the ex tension numbers and exten sion e quipment type[...]

MERLIN LEGEND Communications System Rel ease 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-55 Network Configuration Scenarios 2 T able 2–12. Intersy stem Calling: Scenario 2 T ype of Call Caller Caller Dia ls Recipie nt Recipien t Sees... Non-local extensi on System C: Ext. 46 38 FRL=6 Syste m D Ext. 734 2, [...]

MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-5 6 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–12. Intersy stem Calling: Scenario 2, Continued T ype of Call Caller Caller Dia ls Recipie nt Recipien t Sees... T ransf er of outsi de PRI-ANI c all to cen[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-57 Network Con figurat ion Scenarios 2 Scenario 3: Four Systems in a Series, Mixed Facilit ies 2 Like S cenari o 1, this example discus ses the plann ing and c all-han dling for priva te network ing featu res and routi[...]

MERLIN LEGEND Communications System Rel ease 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-58 Network Configuration Scenarios 2 Figure 2–4. Scenario 3: Over view LS GS GS PSTN ML = MERLIN LEGEND Communications System DID DID BRI BRI PRI PRI LS LS T1 S56 T andem Tie T andem PRI T andem PRI Ext. 2233 MLX-20L E[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-59 Network Con figurat ion Scenarios 2 Non-Local Dial P lans and Facil ities Planning 2 This section shows how non- local di al plans , calli ng groups , switch identi fiers, UDP routi ng, ARS routi ng, and remot e acc[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-60 Network Con figurat ion Scenarios 2 ■ Syste m J doe s not req uire ARS toll- saving call ing for a ll local system users to outsi de facil ities conn ected t o System L. ■ A ser ies con figurati on such a s this[...]

MERLIN LEGEND Communications System Rel ease 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-61 Network Configuration Scenarios 2 T able 2–13. UDP Extensi on Ranges: Scenar io 3 System J Local Dial Plan: 2210–22 59 T runks: 8801-8880 System K Local Dial Plan: 5540–556 9; 5770–5 799 Listed Directory Numbe[...]

MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-6 2 N etwo rk Co nfigu ra tion S cen ar io s 2 Extension Ra nge : 8800-8 800 (for rou ting to QCC queue on System K ; assigne d as sin gle member of callin g group 77 72) Pattern: 01 Rout e 01 Pool=7210 , tandem ti[...]

MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-6 3 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–14. Scenario 3: Facilit ies Planning, Calls Originating within the pri vate netwo rk and Going to the PSTN Component System J: Cambridge, MA (Area Code: 617[...]

MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-6 4 N etwo rk Co nfigu ra tion S cen ar io s 2 * These are the factory settings. Th e remote a ccess COR se ttings are not used fo r controll ing ARS calli ng on PSTN facilities con nected to t his system. Su ch ca[...]

MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-6 5 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–15. Scenario 3 ARS Routing Summar y: Calls Origina ting within the Network and G oing to the PSTN : Systems J & K Rte = Sample ro ute numbe r (1= prefer[...]

MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-6 6 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–16. Scenario 3 ARS Routing Summar y: Calls Origina ting within the Network and Goi ng to the PSTN: Sy stems L & M Rte = Sample ro ute numbe r (1= prefer[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-67 Network Con figurat ion Scenarios 2 Routing for O utside Call s 2 This topic ex amines routi ng for hypotheti cal ou tside ca lls, t o show h ow the sys tem mana gers in Scenar io 3 maxi mize cost ben efits from t h[...]

MERLIN LEGEND Communications System Rel ease 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-68 Network Configuration Scenarios 2 T able 2–17. Outside Call s: Scenario 3 Originating o r Receiving Syst em D ialed Digi ts Local Routing Non-Local Routi ng System J : Ext. F RL : 1 Route 1 : A RS Loca l Excha nge T[...]

MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-6 9 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–17. Outsid e Calls: Scenar io 3 , Co ntin ue d Originating o r Receiving Syst em D ialed Digi ts Local Routing Non-Local Routi ng T wo outside dial-plan rou[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-70 Network Con figurat ion Scenarios 2 Intersyst em Calling 2 This topic il lustra tes how different type s of ca lls are m ade and receiv ed in Scenari o 3, us ing the ex tension numbers and exten sion e quipment type[...]

MERLIN LEGEND Communications System Rel ease 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-71 Network Configuration Scenarios 2 T able 2–18. Intersy stem Calling: Scenario 3 T ype of Call Caller Caller Dials Routed via... Recipient Recipient Sees.. . Non-l oca l exte nsio n Syst em K: Ext. 5564 System L All [...]

MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-7 2 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–18. Intersy stem Calling: Scenario 3, Continued T ype of Call Caller Caller Dials Routed via... Recipient Recipient Sees.. . Outside PRI-ANI dial-plan route[...]

MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-7 3 N etwo rk Co nfigu ra tion S cen ar io s 2 * Actual PassageW ay clien t displa y depe nds upon applicat ion. This entry sho ws the i nformatio n that is s ent to the extensi on. T able 2–18. Intersy stem Call[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-74 Network Con figurat ion Scenarios 2 Scenario 4: Four Systems in a St ar , Mix ed F acili ties 2 In this sce nario, one MERLIN LE GEND Comm unicatio ns System acts as the hub and thr ee syst ems are connecte d to it [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-75 Network Con figurat ion Scenarios 2 Figure 2–5 . Scenario 4: Overvi ew ■ All sys tems have videoc onferen cing appl ication s and u se them fo r meet ings. Th ey also use ot her high -speed d ata app lication s.[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-76 Network Con figurat ion Scenarios 2 Non-Local Dial P lans and Facil ities Planning 2 This sect ion expl ains how non-l ocal dial p lans, ca lling groups, sw itch iden tifiers , UDP routi ng, ARS routi ng, and remot [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-77 Network Con figurat ion Scenarios 2 ■ T o reach System G, the r outes f or intersy stem vo ice cal ls direc t them from System s F and H via t he hu b, Syste m E, wh ere th ey ar e then sent to Syste m G over tand[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-78 Network Con figurat ion Scenarios 2 ■ T o insur e correc t routing for em ergency a nd othe r N1 1 cal ls, and fo r intere xchange call s (IXC ), assign PRI tr unks to t he mai n pool. ■ Using t andem P RI trunk[...]

MERLIN LEGEND Communications System Rel ease 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-79 Network Configuration Scenarios 2 T able 2–19. UDP Extensi on Ranges: Scenar io 4 System E Local D ial Plan: 5400–54 99; 5610–5 669 Centralize d VMS/AA: 7771 T runks 5801-588 0 System F Lo cal Dial Plan: 2200–[...]

MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-8 0 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–19. UDP Extensi on Ranges: Scen ario 4, Continued System E Local D ial Plan: 5400–54 99; 5610–5 669 Centralize d VMS/AA: 7771 T runks 5801-588 0 System [...]

MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-8 1 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–19. UDP Extensi on Ranges: Scen ario 4, Continued System E Local D ial Plan: 5400–54 99; 5610–5 669 Centralize d VMS/AA: 7771 T runks 5801-588 0 System [...]

MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-8 2 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–20. Scenario 4: Facilities Pl anning, Calls Originating w ithin the Netw ork and Going to the PSTN, Syste ms E and H Component Syste m E: Baltimore, MD (Are[...]

MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-8 3 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–20. Scenario 4: Facilit ies Planning, Calls Originating within the Ne twork and Going t o the PSTN: Sy stem E and H, Continued Component Syste m E: Baltimor[...]

MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-8 4 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–21. Scenario 4: Facilities Pl anning, Calls Originating w ithin the Netw ork and Going to the PSTN, Syste ms F and G Component Syste m F: Spokane, W A (Area[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-85 Network Con figurat ion Scenarios 2 Routing for O utside Call s 2 This topic ex amines routi ng for hypotheti cal ou tside ca lls, t o show h ow the sys tem mana gers in Scenar io 4 maxi mize cost ben efits from t h[...]

MERLIN LEGEND Communications System Rel ease 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-86 Network Configuration Scenarios 2 T able 2–22. Outside Call s: Scenario 4 Originating o r Receiving Syst em D ialed Digi ts Local Routing Non-Local Routi ng System H : Ex t. FRL: 0 ARS Local Exchange T able rout es [...]

MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-8 7 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–22. Outsid e Calls: Scenar io 4 , Co ntin ue d Originating o r Receiving Syst em D ialed Digi ts Local Routing Non-Local Routi ng DID call arrives at System[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-88 Network Con figurat ion Scenarios 2 Scenario 5: Lar ge System Hub 2 In this scenario, two MER LIN LEGE ND Communic ations S ystems ar e linked to a hub DEF INITY ECS or DEFINIT Y ProLogix Solutions system in a star [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-89 Network Con figurat ion Scenarios 2 Figure 2–6 . Scenario 5: Overvi ew ■ Syste m N is a s upport an d serv ice cent er with bu sy i ncoming call tr affic enteri ng System N from Sy stem A PS TN facili ties. Cus [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-90 Network Con figurat ion Scenarios 2 Non-Local Dial P lans and Facil ities Planning 2 This sectio n su mmariz es no n-local dial plans , swi tch iden tifier s, UDP routi ng, and ARS ro uting for each sy stem. Not all[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-91 Network Con figurat ion Scenarios 2 T able 2–2 4, page 2-93 is an overvi ew of how the sys tem man agers set u p their systems for internetwo rk use of PST N facilities . T o avoid repe tition, deta ils are not pr[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-92 Network Con figurat ion Scenarios 2 T able 2–2 3. UDP Exte nsion Ranges : Scenario 5 * The inform ation in t his colu mn does not reflec t actual DEFI NITY ECS or DEFINITY ProLogix Solu tions sys tem programm ing.[...]

MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-9 3 N etwo rk Co nfigu ra tion S cen ar io s 2 T able 2–24. Scenar io 5: Facilit ies Planning, Calls Originating within the Private Ne twork and Going t o the PSTN * DEFINITY EC S and DEFIN ITY ProLogix Solutions[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-94 Network Con figurat ion Scenarios 2 Routing for O utside Call s 2 This topic ex amines r outing fo r hy pothetica l incomi ng and outgoi ng outsid e calls , to sho w how the s ystem m anagers in Sc enario 5 maxim iz[...]

MERLIN LEGEND Communications System Rel ease 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-95 Network Configuration Scenarios 2 T able 2–25. Outside Call s: Scenario 5 Originating o r Receiving Syst em D ialed Digi ts Local Routing Non-Local Routi ng System O : Ex t. FRL: 1 ARS Area Co de T able routes to ma[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-96 Network Con figurat ion Scenarios 2 Intersyst em Calling 2 T able 2–2 6, page 2-97 ill ustrates dialin g and r ecipien t scree n displa ys fo r calli ng among ex tension s in Sc enario 5 . Note the following facts[...]

MERLIN LEGEND Communications System Rel ease 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-97 Network Configuration Scenarios 2 T able 2–26. Intersy stem Calling: Scenario 5 * This is only an example of informa tion s ent to the PassageW ay client; the actua l screen display is dif ferent and depen ds upon t[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Call-Hand ling Scen arios Page 2-98 Network Con figurat ion Scenarios 2[...]

Feat ure I nter acti ons Page 3- 1 Account Code Entry 3 MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feature Int eractio ns 3 This topic sum marizes the ways that ME RLIN LEG END Commun ications System feature s work a cross priv ate ne tworks. Fo r detailed d escripti ons of the featur es ment [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3- 2 Allowed/ Disall owed Lis ts 3 Allowed/Disallowed Lists 3 The syste m manage r helps prev ent toll fraud by assigning a Dis allowed Li st to the default COR for ti e and/o r non-tie tr unks (t he factory Disa llowed L[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3- 3 Automatic Route Se lection (ARS) 3 Automatic Route Selection (ARS) 3 T o help pr event tol l fraud, ARS acc ess cod es for ot her networ ked sy stems m ust not b e assigned to the no n-lo cal dial plan; the local ARS[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3- 4 Barge-In 3 Extens ion Fac ility Restric tion Le vels ( FRLs) ar e applied only to calls while the y are on the local system , and are compare d both t o UDP route s and to A RS routes . For e xample, i f a UDP ro ute[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3- 5 Caller ID 3 Call er ID 3 For 6.1 a nd late r syst ems, Call er ID and Automa tic Number Ident ificatio n (ANI) inform ation is convey ed across the priv ate ne twork when PRI tan dem trunk s are used to rou te t he c[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3- 6 Camp-On 3 should be assig ned to t he main po ol. In t his cas e, IXC cal ls determ ine the number of lo op-starts require d. Refer to Feature R eferen ce guid e for d etails on the PF T feature. NOTE: VMI por ts def[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3- 7 Computer Telephon y Integrat ion (CTI) L ink 3 ■ T o use Di rect V oice M ail, the c alling extensio n and th e called extension must be on the sam e syste m. ■ Leave Wor d Calling only wor ks only if the callin [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3- 8 Conferen ce 3 ■ For a n incomi ng ca ll, if the Pass ageWay T el ephony Servi ces app lica tion uses t he prese nce of a tr unk iden tifier in the delive red ev ent to differenti ate PSTN calls f rom UDP calls, a P[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3- 9 Coverage 3 Coverage 3 In Relea se 6.0, calls a rrivi ng for ex tensions at on e system cannot be cove red by extens ions or call ing grou ps on a non-lo cal s ystem. For R elease 6 .0 and l ater sy stems , non-lo cal[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-10 Direct-Line Consol e (DLC) 3 Direct-Line Console (DLC) 3 In Relea se 6.1 and later system s, a sys tem op erator with a DLC ca n use DSS buttons to make or transf er calls to non-lo cal e xtension s. Howeve r , the L[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-11 Display 3 Display 3 T andem PRI trun ks c an prov ide call er infor mation a t the d estina tion M LX mul tiline displ ay teleph one. The s ystem m anager p rograms this c apabil ity for each MLX displ ay exten sion,[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-12 Do Not Disturb 3 Forw ardi ng Dela y to on e rin g. T ransfe r of th e cal l must be comp lete d bef or e the call is forwarde d. For 6. 0 and late r sys tems, Call er ID and ANI info rmation is not co nveyed a cross[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-13 Forward a nd Follow Me 3 Forward and Follow Me 3 The us e of Forw ard and Follow Me in netwo rked sy stems i s as fol lows: ■ For R elease 6. 0 and later syste ms, Follo w Me is no t suppo rted acros s the priva te[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-14 Gr ou p Ca lli n g 3 ■ Nigh t Se rvic e cove rage ac ross a p rivate network to a centr alized Automat ed Atten dant, n on-loca l calling g roup, QCC queue , DLC, or an y indiv idual extens ion suc h as a ni ght be[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-15 Hands F ree Answer on Intercom (HFAI) 3 ■ Calls sent to a calli ng group with a n on-loca l memb er will never ov erflow local ly . The ca lls are sent a cross the private networ k and the exact proce ssing depen d[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-16 HotLine 3 HotLine 3 A HotLin e exte nsion mu st be o n the lo cal sy stem. H owever , a HotLi ne tele phone can di al a no n-local ex tension number . Labeling 3 For inc oming cal ls, the alph anumeric label and/ or [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-17 Musi c On Ho ld 3 Music On Hold 3 Music On Hold source s can not be sha red by network ed sys tems. Calls between systems in a pr ivate netw ork are treated a s outsid e calls ; for this reaso n, non-lo cal c allers [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-18 Park 3 Par k 3 Park zo nes m ust be in the loc al sys tem. Calls cannot b e parked at remote park zones. Per sona l Li nes 3 T o avoid toll fraud, p rivate networked trunks mu st not b e assigned to extens ions as pe[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-19 Primary Rate Interface (PRI) and T1 3 Primary Rate Inte rface (PRI) and T1 3 “T andem T runk s” on page 10 an d the scenar ios in Chapter 2 provi de deta ils about priv ate network routi ng of incoming outside ca[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-20 Queue d Call Co nsole (Q CC) 3 Queued Call Con sole (QCC) 3 For R elease 6. 0 sys tems, an extens ion m ay not hav e its ca lls covered by a QCC on an other sy stem. For R elease 6. 1 and later syste ms, overfl ow co[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-21 Remot e Acce ss 3 Remote Access 3 “Remote Acces s” on pa ge 8 prov ides det ails about setti ng up and using remote acces s in pr ivate net works. Th e sce narios in Chap ter 2 provi de examp les o f remote acces[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-22 Service Observ ing 3 SECURITY l ALERT : ! Networke d syste ms requ ire spec ial atten tion to secu rity iss ues. Fol low th e rules bel ow when settin g up an d plannin g your s ystem fo r private networ k use. ■ E[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-23 Station Me ssage D etail R ecording (SMD R) 3 Station Message Detail Re cording (SMDR) 3 For 6. 0 syste ms, all private network c alls are reporte d accor ding to SM DR Call Report p rogram ming for reporting n on-UD[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-24 Station Me ssage D etail R ecording (SMD R) 3 Figure 3–1. UDP Calls Recorded at All Systems For R elease 6. 1 and l ater syste ms, Figur e 3–2 shows exampl es of diffe rent cal l types an how th ey are rec orded [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-25 Speed Di al 3 Figure 3–2. No UDP Calls R ecorded at All Syst ems Speed Dial 3 Non-lo cal d ial plan numbers can be programme d as s peed dial numbe rs. Syste m spee d dial nu mbers c an only b e acces sed b y local[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-26 System Ren umbering 3 System Renum bering 3 A separ ate num berin g plan is prov ided for non-l ocal di al plan exten sions, allow ing system m anagers to enter t he ran ges of ex tensions on remote s ystems . These [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-27 Voice Announc e to Busy 3 T ransfe rs acros s networ ked system s ov er tandem tie trunk s do not r eturn to the trans ferring extension. If such a call is transfe rred to a busy or invali d non-lo cal dial pl an ext[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Feat ure I nter acti ons Page 3-28 Voice Mes saging Interface (VM I) 3 All remote systems in the priv ate network can have G roup Coverag e for indiv idual extens ions or overflo w cover age for c alling g roups di rected to the cent ralize d VMS/A A [...]

Security Page 4- 1 4 MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Secu rity 4 This chapter describe s the s ecuri ty issu es that you mus t consi der as yo u plan a nd maintai n a sy stem in a priva te networ k. Most of thes e poin ts have b een rais ed in earlier chapter s, and Chapter 2, “Ca[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Security Page 4- 2 Overv ie w 4 Overview 4 Securit y planni ng and imp lement ation, like other aspects of network ing, req uire caref ul coord ination a mong s ystem ma nagers. Local s ystem bus iness needs must be balan ced with ov erall routing a n[...]

MERLIN LEGEND Communications System Rel ease 6.1 Network Reference 555-661-150 Issue 1 August 1998 Security Page 4-3 Overview 4 T able 4–1. Calling Restrict ions and Security F eature Planning in Networks Restriction, Feature , or Setting Factory Setting Suspended? Descriptio n Personal Lines Not Applic able Not App licable Private netwo rk trun [...]

MERLIN LEG END Communic ations System Releas e 6.1 Network Referenc e 555- 661-150 Issue 1 August 1998 Security Page 4- 4 Overvie w 4 Continue d on next p age Restriction, Feature , or Setting Factory Setting Suspended? Descriptio n Toll Re strict ion On Yes Despite toll res tricti ons, users can m ake cal ls to non-l ocal extensio ns. Allowed and [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Security Page 4- 5 Faci lity Re stri ction Level s and Rem ote Access 4 SECURITY l ALERT : ! Networke d syste ms requ ire spec ial atten tion to secu rity iss ues. Fol low th e rules bel ow when settin g up an d plannin g your s ystem fo r network u s[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Security Page 4- 6 Faci lity Re stri ction Level s and Rem ote Access 4 ■ Extension s. The factor y-set FRL for extensio ns is 3. When a n exte nsion user attempts to use AR S or mak e a UDP c all on hi s or her local system, the exte nsion FRL i s [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Security Page 4- 7 Faci lity Re stri ction Level s and Rem ote Access 4 The s ystem ma nager se ts the opti ons listed below for the r emote acc ess defa ult COR on h is or her own sys tem. If th e system is linke d to the netwo rk by t andem tie fac [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Security Page 4- 8 Faci lity Re stri ction Level s and Rem ote Access 4 ■ Disall owe d List Assig nmen t. Dis allow ed Lists should be used fo r the default CO R. Y ou s hould use Di sallowed List 7, which proh ibits a variety of calls of ten made b[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Security Page 4- 9 Faci lity Re stri ction Level s and Rem ote Access 4 T able 4–2 . Recommended Settings f or T ie and Non-T ie Def ault COR and Callback How Facili ty Restrict ions Lev els W ork in a Ne tw ork 4 The di agram in Figure 4–1 illus [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Security Page 4-10 Faci lity Re stri ction Level s and Rem ote Access 4 After a call is routed to anoth er system , the ex tension/b arrier code FRL h as no effect. The remote s ystem’s default COR FRL t akes its plac e. For the c all to go through [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Security Page 4-11 Faci lity Re stri ction Level s and Rem ote Access 4 T able 4–3. Facility Restricti on Levels Local Extensi on/Barrier Code Default COR/FRL Local ARS or UDP Route FRL Call Al lowed? 00 o n l y Y e s 0 1-6 No 10 , 1 Y e s 1 2-6 No [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Security Page 4-12 Faci lity Re stri ction Level s and Rem ote Access 4[...]

Network M anageme nt Page 5- 1 5 MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network Management 5 This chapter s ummariz es the system progr amming re quired in order to se t up and maintai n a system wi thin a priv ate network . Full detai ls of all pr ocedure s, includ ing step- by-step progr[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5- 2 Gener al Programm ing in Pri vate Netw orks 5 General Programming in Private Networks 5 This sect ion outli nes sys tem fea tures an d progr amming option s that may need adju stmen t or specia l plan ning whe n your s y[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5- 3 Gener al Programm ing in Pri vate Netw orks 5 Automatic Route Se lection (ARS) 5 This t opic d escri bes two as pects of ARS as it is use d in pr ivat e netw orks: ■ The ge neral s teps for settin g up AR S in ord er t[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5- 4 Gener al Programm ing in Pri vate Netw orks 5 used fo r emerg ency or other N1 1 cal ls, it shou ld be a ssigne d to the main poo l. In thi s case, I XC calls det ermine th e numbe r of loop- starts require d. Refer to F[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5- 5 Gener al Programm ing in Pri vate Netw orks 5 “Facil ity Re stri ction Levels and Rem ote Access ” on pag e 5 disc us se s the intera ctions am ong FRLs in grea ter detail . For proced ures that allow you to assig n [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5- 6 Gener al Programm ing in Pri vate Netw orks 5 Program ming. For gui delin es on set ting up remote ac cess COR settin gs, see “Remote Acces s Defau lt Class-o f-Restr iction Settings” on pag e 6 . The remo te acc ess[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5- 7 Gener al Programm ing in Pri vate Netw orks 5 source i s a Digi tal Signa l 1 (DS1 ) facil ity conn ected to a long-di stance c arrier rather than a local ex change c arrie r . A s econd choice i s a Bas ic Rate In terfa[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5- 8 Gener al Programm ing in Pri vate Netw orks 5 facili ty . In the d iagram a bove, noti ce that S ystem B has th ree 100D modules (and th erefore three por ts) to p rovide sync hroniz ation. (S ee the diagr am above.) NOT[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5- 9 Gener al Programm ing in Pri vate Netw orks 5 T ie T runks 5 Program analo g tande m tie tru nks for de lay-st art sei zure ty pe, two way operatio n, E&M s ignalli ng type (as appropr iate), th e facto ry-set de fau[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-10 Gener al Programm ing in Pri vate Netw orks 5 Group Calling Enhancement 5 In Rele ase 6.1 and la ter , a cal ling grou p may have a sing le non-lo cal mem ber tha t is define d under th e Uniform Dial Pla n as existi ng [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-11 Gener al Programm ing in Pri vate Netw orks 5 ■ If the pattern a ssocia ted with the ca lling group ha s a route that in clude s PSTN trunks, each cal l over the PSTN has an as socia ted cost. ■ SMDR records for call[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-12 Gener al Programm ing in Pri vate Netw orks 5 Centralized VMS/AA 5 Central ized VM S/AA is impleme nted us ing th e Group Calling e nhancemen t and UDP rou ting. In tegrat ed VMI ca lling groups are defin ed on th e VMS [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-13 Gener al Programm ing in Pri vate Netw orks 5 Centralized V oice Messaging Progra mming 5 Allowing the use r to dial the same extension n umber to reach the central ized voice messag ing sy stem to r etriev e messag es r[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-14 Gener al Programm ing in Pri vate Netw orks 5 2. Assi gn an FR L of 0 . 3. Spe cify the digit abs orption parameter to absor b exac tly the number of digits i n the VMI conversion nu mber . For example, if the V MI con v[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-15 Non-Loc al Dial Plan Number ing 5 Centralized Automated Attendant Programming 5 Program ming fo r a cent ralize d automa ted attenda nt is the s ame a s for a l ocal automate d attend ant with the follow ing di fferences[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-16 Non-Loc al Dial Plan Number ing 5 Non-lo cal di al plan ca lls a re routed over pool s of pr ivate tru nks usi ng UDP routi ng. T o maintai n exist ing dial plans whe n system s are ne tworked or when on e system’s di [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-17 Non-Loc al Dial Plan Number ing 5 An exte nsion nu mber range may stipul ate a sing le extens ion numb er . Fo r Rele ase 6.1 an d late r systems , the s ingle n on-loca l ext ensio n member (call ed the VMI co nversi on[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-18 Non-Loc al Dial Plan Number ing 5 T ask List: Non-Local Dial Plan Numbering 5 NOTE: Any l ocal d ial-plan c hange s should be mad e befor e you pr ogram th e non- local dial pla n. o Obtain Non-Loc al UDP Adminis tration[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-19 Switch Iden tifiers 5 Switch Identifiers 5 If yo ur system uses pr ivate ta ndem trun ks, you must prog r am swit ch ide ntif iers. Switch identifier s are 1- or 2-digi t numbers that are used by the sy stem to ident ify[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-20 Switch Iden tifiers 5 NOTES: 1. The Enter S witch N umber sc reens for the switc h identif ier proced ures in clude a He lp opt ion tha t supplie s mos t of the informa tion a bove. 2. For infor mation a bout DE FINITY E[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-21 Switch Iden tifiers 5 Programming Instr uctions 5 Consol e Procedur es T o ente r an identifi er for one trunk : /LQHV7UXQNV → More → 8'3 → 6Z1XP6LQJOH → Dia l trunk no. → (QWHU → Dial switch no. → [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-22 Tandem PRI F acilitie s 5 T andem PR I Facilities 5 This topic pres ents con side rations for manag ing tan dem PRI facilit ies connec ted to your local syst em in a pr ivat e network . If yo ur system incl udes PSTN PR [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-23 Tandem PRI F acilitie s 5 PRI Facilitie s Switch T ype 5 In this procedu re, two add itiona l switch types al low you t o speci fy addi tional switch option s in order to se t up a P RI tande m trunk t hat con nects two [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-24 Tandem PRI F acilitie s 5 ■ The Cop y T elephon e Number to Send settin g is set to Co py for th e PRI tande m trunk B-chann el group ; this se tting can not be cha nged as long as the swi tch ty pe is in effect. For m[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-25 Uniform Dial Plan Routi ng 5 Uniform Dial Plan Routing 5 This sect ion in cludes program ming p roce dures fo r assig ning U DP rout ing. UD P routi ng is v ery si mi lar t o A RS, exc ept t hat it is s li ght ly sim ple[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-26 Uniform Dial Plan Routi ng 5 UDP Routes 5 In UDP r outing, route s 1–4 are assoc iated with patterns , which are a ssigned first by assoc iatin g non-lo cal d ial plan extension r anges wi th those pa tterns. Y ou can [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-27 Uniform Dial Plan Routi ng 5 NOTE: Extens ion outwar d and toll calli ng restri ction s are ig nored whe n a user dials a non-lo cal d ial plan extensio n. Howev er , FRL exte nsion restric tions remain in ef fect. For R[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-28 Uniform Dial Plan Routi ng 5 NOTE: Do no t use this proced ure to ov ercome confl icts betw een loca l and no n- local extensio n numbe ring. Suc h con flicts c an resul t in num erous pr oblem s with system f eature s a[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-29 Uniform Dial Plan Routi ng 5 Spe cia l ch ar ac ter s su ch as * , Stop, and # cann ot be i ncluded a s extra digits. Pause is allo wed in e very posi tion b ut the fir st. NOTE: Digit ab sorp tion is a pplied be fore d [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-30 Uniform Dial Plan Routi ng 5 Programming Instr uctions 5 Consol e Procedur es T o specify ro utes : 7DEOHV → 8'35RXWLQJ → Di al pat ter n no. → (QWHU → Dia l rout e no. → (QWHU → 3RRO → Dial pool di[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-31 Disp lay P refe rence s fo r Int ersys tem Calls 5 Display Preferences for Inter system Calls 5 Use this proc edure to speci fy displ ay preferen ces on MLX display tel ephones, for incomi ng PSTN calls or non -local dia[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Network M anageme nt Page 5-32 Disp lay P refe rence s fo r Int ersys tem Calls 5[...]

Troublesh ooting Page 6- 1 6 MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 T roubleshooting 6 This chapt er helps y ou anal yze and solve s ome c ommon private netw ork ca lling probl ems that user s of your system may encoun ter . Eac h problem is summari zed, with poss ible cau ses and sol utio[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6- 2 Troublesh ooting Guidelines and Preparation 6 T rou bleshooting Guidelines and Prepa ration 6 Before trouble shooti ng probl ems, obtai n copies of your system ’s planning forms. Many of the so lution s offered in t his c[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6- 3 Troublesh ooting Guidelines and Preparation 6 The ne xt topic provide s sp ecific i nformati on to help you r eview no n-local extens ion rang es, pa tterns, an d routin g on yo ur system . This informati on is requi red fo[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6- 4 Verifying S witch Id entifiers 6 V erifying Switch I dentifiers 6 For com munic ations b etween swi tches to operat e proper ly , the sw itch ide ntifiers must be prope rly set: ■ The sw itch ide ntifier m ust be ap propr[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6- 5 Call to a Non-Lo cal Extens ion: Unexpected Busy Ton e 6 Call to a Non-Local Extension: Une xpected Busy T one 6 This topic di scuss es unexp ected b usy tone s that may be caused b y sys tem featu res. It appli es no t onl[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6- 6 Call to Non-Local Ex tension : Silence or F ast Busy Tone 6 Call to Non-Local Extension: Silence or Fast B usy T o ne 6 The fol lowin g are li kely circum stances in wh ich sil ence oc curs wh en a ca ll is attempted : ■ [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6- 7 Call to Non-Local Ex tension : Silence or F ast Busy Tone 6 than routes that s pecify tandem faci lities, you m ay n eed to adju st e xtension and route FRLs in order to re strict ac cess to them. Be su re that yo u discuss[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6- 8 Call to Non-Local Ex tension : Silence or F ast Busy Tone 6 ■ T o change the ex tension FRL , see Syste m Progr amming, Chap ter 3, “Commo n Admini strat ive Proce dures.” ■ T o ch ange the F RL as signed to a remot[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6- 9 Call to Non-Local Ex tension : Silence or F ast Busy Tone 6 Possi ble Cau se 6: There may be a numberin g confli ct in the switc h identif iers for the trunks that car ry th e call. Within a priv ate n etwork, switch i dent[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-10 Call to Non-Local Ex tension : Silence or F ast Busy Tone 6 select t he 3UL QW optio n on the Sy stem Programmi ng men u and then choose 35,,QIR .  “PRI Facilit ies Swit ch T ype” on p age 23 provide s summar y[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-11 Call to Non-Local Exte nsion: Warble Tone (Error Tone) 6 ■ If FRL s etting s are no t the caus e, go to Possib le Caus e 9. Possi ble Cause 9 : If the call is a 64-k bps data c all, all routing facilit ies may not suppor [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-12 Call to Non-Local Exte nsion: Warble Tone (Error Tone) 6 Possi ble Cause 3 : The pa ttern does not ha ve pools assig ned to a ny routes . What to do: V erify tha t the c orrect patt ern is ass igned to the range. If the pa [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-13 Calls t o Non-Lo cal Extens ions: Une xpect ed Busy To ne 6 ■ Check to make s ure the cal ling res triction o f the de fault COR is set to unres tricted. The f actory settin g is outwa rd rest rict ed, which blocks calls [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-14 Call to Non-Local Ex tension Reaches W rong Ex tension 6 Call to Non-Loca l Extension Reaches W rong Extension 6 Possi ble Cause: If a call to a no n-local extensi on co nnects to the wr ong extens ion, o ne or mo re non- l[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-15 Call to Non-Local Ex tension : Messag e from CO 6 Ca ll to Non -Lo ca l Extension: Message from CO 6 Possi ble Cause: If someon e calls a non-lo cal e xtensio n and c onnec ts to a centr al offi ce mess age ann ouncing a mi[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-16 Transfer Call to Non -Local Extensio n Does No t Return 6 T eleph ony Servic es clie nt, only the transfe r origi nator cal ling infor matio n is deliv ered to th e exten sion, not informat ion abo ut the o riginal caller .[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-17 Conferen ce: Can not Add Ca ll 6 Confer ence: Cannot A dd Call 6 Non-lo cal e xtension s are tr eated as outside p artie s for the purpo se of t ransfer . A non-l ocal co nferenc e partic ipant takes up o ne of the two outs[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-18 DID Calls Not Completed 6 ■ If not enough tr unks are a vaila ble, cons ider ad ding mor e to the sy stem. ■ If the re are sufficient trunks assigne d and th e proble m persi sts, the c ause of the problem may b e at an[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-19 ARS Calls Are Bl ocked 6 ARS Calls Ar e Block ed 6 V e rify that s witch ide ntifiers have been ass igned to b oth ends of all p rivate network trunks. ( Switch ca nnot id entify tand em versus central o ffice lines. AR S i[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-20 Callbac k Does Not Work 6 Callback Does Not W ork 6 Callbac k allow s queu eing for an avail able line /trunk conn ected to th e loc al system. If a us er attempt s an ARS- or UDP -routed cal l and hears a bus y signal or w[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-21 Network C all Trans missio n Level ( Volume) Too Low or Too High 6 2. As nec essar y , note the swi tch iden tifier pr ogramm ed on ea ch sys tem for the trun ks th at carry the calls. T o revi ew a repor t inclu ding th e [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-22 MLX Displays: Network Ca ll Display Pro b lems 6 Possi ble Cause 2 : More th an three analog spans are invol ved in th e call. What to Do: This may occur when ca lls ar e transfe rred or forwa rded mul tiple times a cross a[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-23 PassageW ay Call Displa y Probl ems 6 Possi ble Cause 4 : T ransfer com pleted too quickl y . What to Do: Callers must wait at lea st two sec onds befo re comp leting transfers . If non e of these fac tors ca used the pr ob[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-24 ARS Calls Go to Sys tem Oper ator (Unas signed Ex tension ) 6 ARS Calls Go to System Operator (Unassigned Extension ) 6 Possi ble Cause: System manag ers in your priva te netwo rk may have se t up A RS and rem ote ac cess t[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-25 Excessi ve Line No ise on Voi ce and Dat a Calls 6 Excessive Line Noise on V oice and Data Calls 6 Possi ble Cause: Clocks ar e not p roperly s ynchroni zed. What to Do: The coordin ating sy stem m anager s hould ch eck e r[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-26 Operator H ears Ton es 6 Operator Hea rs T ones 6 Possi ble Cause: If the op erator rec eives coverag e calls in tended f or the VMS/AA becaus e there we re no por ts avai lable , the oper ator will hear the signall ing inf[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-27 Calls F rom a Re mote Syst em Do No t Reach the Cent ralized Vo ice Mess aging 6 ■ For ind ividual extensi ons that wi ll rec eive cov erage b y the cen trali zed VMS/A A, establ ish a covera ge group verify that the exte[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-28 Calls F rom a Re mote Syst em Do No t Reach the Cent ralized Vo ice Mess aging 6 ■ If the routing is cor rect and enough ro utes are include d in the pattern, but the p roblem p ersists, check i f PRI l ines ar e used. If[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-29 Calls F rom a Re mote Syst em to Ce ntralized Voice Me ssaging System G et the 6 instr uctions for deter mining th e switch type p rogramm ed at you r syst em and chang ing it if ne cessar y. “ Switch T ype” i n the Ch [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-30 No Messa ge Wait ing Light Update 6 ■ If the switch i dentif iers are c orrect an d the prob lem pe rsists, d o one of the followi ng: — I f the ca ll is be ing r outed ove r any tan dem PR I facilit ies, go to Possib l[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-31 No Messa ge Wait ing Light Update 6 ■ Some of the pr oblems d escribed i n this sectio n can oc cur w hen a syste m mana ger mak es a chan ge in a networke d syste m’s local d ial plan, non-l ocal d ial plan , switch i [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Troublesh oot ing Page 6-32 No Messa ge Wait ing Light Update 6 ■ If more tru nks are avail able and need to be ass igne d, follow the proced ure in “Trunks to Pools Assign ment” in Chapter 4 of System Prog ra mming to assign m ore ta ndem trun [...]

Customer Su pport Inform ation Page A-1 Support Tel ephone N umber A MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Support Information A Support T e lephone Number 1 In t he USA on ly , Lucent T ec hnologie s pr ovides a toll-tr ee cu stomer He lpli ne (1 800 628-2888) 2 4 hours a day . [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-2 Canadian D epartmen t of Commu nication s (DOC) Interf erence Information A Canadian Depar tment of Communications (DOC) Interfere nce Info rmation 1 This digital appar atus does not exce ed the C lass A l imits[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-3 FCC Notification and Rep air Information A The RE N (Ringer Equiv alence Num ber) fo r all three system s is 1.5 A. — T he faci lity interfac e code ( FIC) and se rvice order cod e (SOC) : For tie l ine conn e[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-4 Installat ion and Operatio nal Procedures A Installation and Operationa l Procedures 1 The ma nuals for your s ystem c ontain i nformatio n about insta llation a nd operati on al pr ocedur e s. ■ Repair Instru[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-5 DOC Notifi cation an d Repai r Informati on A This equipmen t retur ns ans wer s upervisi on on all DID ca lls forwarde d bac k to the Pu blic Switched Telepho ne Networ k. Perm issible excepti ons are when: —[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-6 Renseigne ments su r la no tificatio n du mini stère d es Commu nication s du Canad a A system, if pr esent, ar e co nnected. Th is prec autio n may be parti cularly importa nt in rural are as. CAUTION: ! Users[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-7 Renseigne ments su r la no tificatio n du mini stère d es Commu nication s du Canad a A canali sations d’eau mé talliq ues, s’i l y en a, sont r accordés ense mble. Cette préca ution est particu liéreme[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-8 Renseigne ments su r la no tificatio n du mini stère d es Commu nication s du Canad a A MERLIN LEGEND Model 511A Control Unit U L ® MADE IN U.S.A. LISTED 538E TELEPHONE EQUIPMENT ® LR 56260 C A N A D A DR ID [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-9 Security o f Your Syste m: Prevent ing Toll Fr aud A Security of Y our System : Preventing T oll Fraud 1 As a cus tomer of a new tel ephone system , you sho uld be awar e that there is an incr easing p roble m o[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-10 Toll Frau d Pre ven tio n A T o minim ize the ris k of unau thorized ac cess t o your comm unicati ons system : ■ Use an u npubli shed Remo te Ac cess nu mber . ■ Assi gn acces s codes random ly to u sers o[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-11 Toll Frau d Pre ven tio n A Physical Sec urity , Social Engineering, and General Sec urity Measures 1 Crimin als ca lled hac kers may attem pt to ga in una uthorize d acces s to your commun ications syste m and[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-12 Toll Frau d Pre ven tio n A ■ Cust omers s hould als o tak e advanta ge of Lu cent T echnologie s monitor ing serv ices an d devi ces, such as the NetP ROT ECT SM family of fraud - detecti on servic es, CAS w[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-13 Toll Frau d Pre ven tio n A In Rele ase 3.1 and lat er sys tems, default loca l and d efault t oll table s are fac tory- assigne d an FRL o f 2 and 3 respec tive ly . This s implifies the ta sk of r estrictin g[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-14 Toll Frau d Pre ven tio n A ■ All v oice m essag ing sy stem users must use s ecure p asswo rds k nown o nly to the us er . Sec uri ty Ri sks A sso ciat ed wi th t he A utom at ed Attendant Feat ure of V oice[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-15 Toll Frau d Pre ven tio n A NOTE: In mo st case s thes e are lo op-st art lines/t runk s without r eliabl e discon nect. The l ocal t elepho ne com pany mu st be in volv ed in order to change the facili ties us[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-16 Other Security H ints A ■ The ma ximum l ength shou ld be u sed fo r each b arrier code , and s hould be change d periodi cally . Barrier codes, l ike pas swords, shoul d consi st of a random , hard-t o-guess[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-17 Other Security H ints A ■ Be suspi cious o f any cal ler who c laims to be with th e telep hone comp any and wan ts to check an out side li ne. Ask for a ca llback nu mber , hang up and confir m the cal ler ?[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-18 Other Security H ints A Establishi ng a Policy 1 As a safe guard against t oll frau d, foll ow these gu idelines for yo ur MERLIN LEGE ND Commun ication s Syste m and voi ce mess aging sy stem: ■ Chang e pass[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-19 Other Security H ints A Choosing Passwords 1 Pass words sh ould be th e maxi mum leng th allo wed by the syst em. Pass words sh ould be ha rd to guess an d should not contain : ■ All th e same num bers (for e[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-20 Limit ed Warranty and Limi tation of Liabil ity A Limited W a rranty and Limitation of Liability 1 Lucent T e chnol ogies warr ants to y ou, the cus tomer , that yo ur MERLIN LEGEND Communi catio ns Sys tem wil[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-21 Remo t e Ad mi nis tra ti on and Main t enan ce A Limi tatio n of Liab ility 1 Exce pt as provid ed below, the liabilit y of Lucent T echnolog ies and it s affiliates and suppli ers for any cl aims, losses , da[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Customer Su pport Inform ation Page A-22 Remo t e Ad mi nis tra ti on and Main t enan ce A ■ The Sy stem Admi nistra tion and Maintenanc e capa bility of a Hybrid/P BX or Key s ystem is p rotec ted by a p assword . — C hange th e defau lt passwo r[...]

Sample Rep orts Page B-1 B MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Re ports B This appendix incl udes sa mples of the pr int reports generate d by th e commun icati ons syste m. It onl y incl udes s ample s of rep orts that incl ude inform ation abou t priva te network features or af[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-2 B Ta b l e B – 2 li sts all of the sy stem r eports and in cludes the prin t menu op tion us ed to pri nt each r eport, the report n ame, an d a brief descri ption of ea ch repo rt. For sample s of a ll reports , see the Fea[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-3 B Ta b l e B – 2 . Co ntinued Menu Option Report Name D escriptio n 7,QIR DS1 informati on Option s (lin e, signal , and so o n) assi gned to T1 tr unks or li nes. 35,,QIR PRI Informa tion P RI trun ks assig ned to [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-4 B Ta b l e B – 2 . Co ntinued Menu Option Report Name D escriptio n ([W'LUHFW E xtensio n Dir ectory S lot/port addre sses, e xtension s, la bels and featu re-relate d attribu tes. Colum n headi ngs are pr inted on t[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-5 B Ta b l e B – 2 . Co ntinued Menu Option Report Name D escriptio n 1RQ/FO8'3 Non-Loc al Dial Plan Range s of e xtension numbers for non- local dial pla n ex ten sio ns co nne cte d to a ne twor ked exter nal switc h[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-6 Dial Plan Report B Dial Plan R eport 2 Print Menu Option: 'L DO3ODQ Sections: Pools; T elephone Pagin g Zones ; Direct Group Ca lling Grou p; Lines/T runks ; Station s DIAL PLAN FOR POOLS POOL.# 1: 70 POOL.# 2: 890 POO[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-7 Dial Plan Report B Dial Plan Report— Continued 2 DIAL PLAN FOR STATIONS STN #: 1 10 OPERATR STN #: 2 710 STN #: 3 11 STN #: 4 711 STN #: 5 12 STN #: 6 712 STN #: 7 13 EXT 13 STN #: 8 713 STN #: 9 14 EXT 14 STN #: 10 714 STN [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-8 Dial Plan Report B Dial Plan Report— Continued 2 COMPLETE DIAL PLAN FOR STATIONS AND ADJUNCTS ID #: 1 4000 7300 ID #: 2 4001 7301 ID #: 3 4002 7302 ID #: 4 4003 7303 ID #: 5 4004 7304 ID #: 6 4005 7305 ID #: 7 4006 7306 ID #[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-9 Non-Local Dial Plan R eport B Non- Loc al D ial Pla n Re por t 2 Print Menu Option: 1R Q/FO8'3  (Re lease 6.0 and later s ystems o nly) Sections: Ranges; Patter ns Range Ptn Dgt Range Ptn Dgt Range Ptn Dgt 01) 2400-[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-10 Tie T runk Inf orm ation Re po rt B T ie T run k Information Re port 2 Print Menu Option: 7 UXQN,QIRDQG7,( TIE TRUNK INFORMATION TRUNK 849 Slot/Port : 14/ 1 TIE-PBX Direction: 2 Way E&M Signal: Type1S Dialtone : [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-11 DID Trunk Informatio n Report B DID T runk Information Re port 2 Print Menu Option: 7 UXQN,QIRDQG',' DID TRUNK INFORMATION Trk SS/PP Blk DiscTime Type ExpDig DelDig AddDig Signal InvDest 841 13/ 1 1 500ms W[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-12 Gener al Trunk In formation Report B General T runk Inform ation Report 2 Print Menu Option: 7 UXQN,QIRDQG*HQHU DO GENERAL TRUNK INFORMATION Trk SS/PP RemAccess Pool TlPrfx HldDisc Principal QCC QCC Extern Prty Oper [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-13 DS1 Inform ation Repo rt B DS1 Info rmation Repo rt 2 3ULQW0HQX2SWLRQ 7 ,QIR DS1 SLOT ATTRIBUTES Slot Type Format Supp Signal LineComp ClkSync Src Active 2 T1 ESF B8ZS Rob Bit 1 Prim Loop No 3 T1 ESF B8ZS Rob B[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-14 PRI Inform ation Repo rt B PRI I nformation R eport 2 Print Menu Option: 35,,QIR Sections: Network Selecti on, Sp ecial S ervice, Ca ll-b y-Call and Dial Plan Ro uting T ables ; PRI Infor matio n Slot 5 Switch: DMS-100 Slo[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-15 PRI Inform ation Repo rt B PRI In formation R eport— Continued 2 BchnlGrp #: Slot: TestTelNum: NtwkServ: Incoming Routing: 79 12 ElecTandNtwkRoute Directly to UDP Channel ID: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-16 PRI Inform ation Repo rt B PRI In formation R eport— Continued 2 830 831 832 833 834 835 836 837 838 839 840 841 842 843 844 845 846 847 Network Selection Table Entry Number: 0 1 2 3 Pattern to Match: 101**** 10*** Special [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-17 PRI Inform ation Repo rt B PRI In formation R eport— Continued 2 Pattern 9: 9 Call Type: BOTH BOTH BOTH BOTH BOTH NtwkServ: DMS-Private DMS-Private DeleteDigits: 0 0 0 0 0 Entry Number: 5 6 7 8 9 Call Type: BOTH BOTH BOTH B[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-18 Remote Acc ess (DISA) Inform ation Report B Remote Access (DISA) Inform ation Report 2 Print Menu Option: 5PRWH$FF HVV Sections: General Options ; System Def ault Cl ass of Res trictions (Non-T IE); System De fault Clas s [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-19 Disall owed Li sts Report B Disallowed Lists Report 2 Print Menu Option: 'L VDOORZ/VW Sections: Lists 1 th rough 7 DISALLOWED LISTS List : 0 Entry 0: ------------ Entry 1: ------------ Entry 2: ------------ Entry 3: ----[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-20 Automa tic Route Se lection R eport B Automatic Route Selection Report 2 Print Menu Option: $56 Sections: Tables AUTOMATIC ROUTE SELECTION ARS IS: ACTIVE ACCESS CODE: 9 TABLE 17: Default Toll Output Table Pool Absorb Other Di[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-21 Ext ensi on Di rec tory Rep or t B Extension Directory Report 2 Print Menu Option: ( [W'LUHFW EXTENSION DIRECTORY Port Ext # Label F H R M V R A 2 Port Ext # Label F H R M V R A 2 Addr A B C I S S R B Addr A B C I S S[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-22 Extens ion Inform ation Repor t B Extension Inform ation Report 2 Print Menu Option: ([W, QIR plus ex tension numb er EXTENSION INFORMATION Extn SS/PP Type 10 1/ 1 MLX-20L + 1 DSS CTI Link : NO Alarms: ACTIVE (SUSPENDED) P[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-23 Extens ion Inform ation Repor t B Extension Inform ation Report— Continued 2 EXTENSION INFORMATION Extn SS/PP Type 10 1/ 1 MLX-20L + 1 DSS Button 34 Blank Status None Button 33 Blank Status None Button 32 Blank Status None [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-24 Direct G roup Ca lling Info rmation R eport (Loc al Memb ers Only) B Direct Group Calling Information Report (Local Mem bers Only) 2 Print Menu Option: *U S&DOOLQJ DIRECT GROUP CALLING INFORMATION Group # : 770 Group Type[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-25 Direct G roup Calli ng Info rmation Rep ort (Single Non-Loc al Membe r) B Direct Group Calling Information Report (Single Non -Local Member) 2 Print Menu Option: *U S&DOOLQJ DIRECT GROUP CALLING INFORMATION Group # : 771 [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-26 Error Log Report B Error L og Repo rt 2 Print Menu Option: ( UURU/RJ ERROR LOG Last 30 System Errors: Message ss/pp Cnt First Last Code PRI SVC AUDIT TIMEOUT 00/00 - - 01/08 00:00:53 7001 TIMEOUT COLD START 00/00 - - 01/11[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-27 Switch 56 Dat a Information Report B Switch 56 Data In formation Report 2 Print Menu Option: 6Z LWFK Dial Plan Routing for Network Service Expected Digits: 3 Digits to Delete: 0 Digits to Add: 0 Trk ss/pp Dirction In[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Sample Rep orts Page B-28 Switch 56 Dat a Information Report B[...]

Voi ce/Fa x Mes sa gin g Syst ems Page C-1 C MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 V oice/Fax Messaging Systems C This appendix provid es voic e/fax messaging sys tem requi rements that mus t be followe d for t he voice me ssaging syst em to rou te calls to non-loc al extens ions. MERLIN [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Voi ce/Fa x Mes sa gin g Syst ems Page C-2 Supported Sy stem Cons iderat ions C Supported System Consider ations 3 The fol lowin g are co nsidera tions for voice messagi ng sys tems used for centr alized a utomated att endant o n MERL IN LEGEND Comm u[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Voi ce/Fa x Mes sa gin g Syst ems Page C-3 Supported Sy stem Cons iderat ions C Messaging 2000 3 ■ All local and non- l oc al UDP extens io ns must be pro gr amm ed as mai lboxe s. ■ Mess aging 200 ca n hand le 2 - 3- or 4-di git dial pl ans but n[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Voi ce/Fa x Mes sa gin g Syst ems Page C-4 Fax Mess aging in a Centra lized Voi ce Mail Configu ration C Fax M essa gin g in a C en tra lize d V oi ce Mail Configuration 3 Both the Messagi ng 200 0 and Intui ty AUDIX s ystems have fax messaging capabi[...]

Touc h-T o ne R e ceiv er Re qui remen ts Page D-1 System Req uirem ents for To uch-Tone R eceive rs D MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 To u c h - To n e R e c e i v e r Requ iremen ts D This append ix incl udes inf ormat ion to a id in dete rmin ing T ouch- T o ne Rec eiver requi re[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Touc h-T o ne R e ceiv er Re qui remen ts Page D-2 System Req uirem ents for To uch-Tone R eceive rs D T able D–1. TTRs Required by VMS/AA *If a 1 2-port MERLIN L EGEND Enha nced Serv ice Center i s used, 8 TTRs ar e required. Ta b l e D – 2 est i[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Touc h-T o ne R e ceiv er Re qui remen ts Page D-3 System Req uirem ents for To uch-Tone R eceive rs D T abl e D– 2. Sy ste m Re qui rem en t for TTRs Ta b l e D – 3 sho ws the TTRs req uired for prima ry dela y anno uncem ent device s. T able D?[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Touc h-T o ne R e ceiv er Re qui remen ts Page D-4 System Req uirem ents for To uch-Tone R eceive rs D Ta b l e D – 4 sho ws the TTRs req uire d for sec ondary delay an nounce ment de vices. T able D–4. TTRs Required for Secondar y Delay Announ ce[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Touc h-T o ne R e ceiv er Re qui remen ts Page D-5 System Req uirem ents for To uch-Tone R eceive rs D The fol lowing s ympto ms indic ate tha t the system needs more T TRs. ■ Singl e-line tele phone u sers do not get dial tone when the y lift the h[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Touc h-T o ne R e ceiv er Re qui remen ts Page D-6 System Req uirem ents for To uch-Tone R eceive rs D[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Page GL-1 Glossa ry Glossary G L Italics The us e of itali cs in t he gloss ary deno tes multi ple usag e of the italicize d text throughou t the glossa ry. Numerics A 2B da ta Digital in formatio n carri ed by two B-chann els for b et te r perfor man[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-2 AMI (alter nate mar k invers ion) Li ne coding format i n which a binar y one is represen ted by a positive or nega tive pulse , a binar y zero is r epresent ed by no l ine signal , and subse quent bina ry ones must a lternate in[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-3 B Automated Attendant IS II/III , MERLIN L EGEND MAIL , and Lucent T echnolo gies Attendan t applic ation t hat automati cally answers inco ming calls wit h a reco rded annou nceme nt and dire cts call ers to a depart ment, an ex[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-4 baud rate S trictly spe aking, a measure ment of t ransmiss ion spee d equal to the num ber o f signal level chan ges pe r secon d. In pract ice, often used sy nonymous ly with bit rate and bps . B-ch anne l (Bearer -chann el) 64[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-5 C BRI (B asic Rat e Inter face) A sta ndard protoco l for ac cessin g Integ rated Ser vice D igital Net work (IS DN) serv ices. broadband Transm ission path ha ving a bandwidth great er than a voice -gr ade ch ann el. BTMI (ba si[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-6 centr al ized telephone programming Program ming o f features on in dividua l telep hones; perfor med at a centra l locati on by the syst em manager . See als o system pr ogram mi ng and extens ion prog ram ming. central office S[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-7 cod ec (code r-deco der) Dev ice us ed to conv ert anal og signa ls such a s speech, m usic, or televi sion to d igital form for trans missio n over a digital m edium and back to the or iginal analog for m. coll ect ed d igit s D[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-8 D CSU (chan nel ser vice un it) Equi pment u sed on cu stome r prem ises to pro vide DS1 facil ity term inatio ns and si gnaling compa tibilit y. CTI link (Compu ter Teleph ony Int egration ) link. A hardwar e/softwar e feat ure [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-9 D-ch anne l (Da ta-chann el) 1 6- or 64 -kbps ch annel th at car ries signal ing infor mation o r data on a PRI or BRI . dedicat ed featur e buttons The imprin ted feat ure button s on a tel ephone : Conf or Confer ence , Drop , [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-10 Digital Signal 1 See DS1 . digital subscriber line Se e DSL . digital switch element See DSE . digital transmis sion Mode of trans missio n in which th e infor matio n to be trans mitted is first c onverted to digita l form an d[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-11 E DSL (Di gital Su bscrib er Line) A Digita l Sub scriber Line p rovides full- duplex s ervice on a singl e twisted m etallic pair (2- wire) at a ra te suffic ient to support ISDN Ba sic R ate Acce ss. DSS (Di rect Sta tion Sel [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-12 F Expr essRoute 1000 D ata commun ication s device th at allows connection between a n RS-232 DTE devic e and t he contro l unit using MLX ex tension j acks o n the 00 8 MLX or 408 G S/LS-ML X modu le. extended supe rframe forma[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-13 G Flash ROM Beginning wi th Relea se 3.0, a t ype of read-only memory prov ided o n the proces sor modu le , used to s upply s ystem feat ures . foil shield C opper foil s heet (for p ower units ) used to preve nt excess ive noi[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-14 H I group videoconferencing system A system appli cation th at allows fac e-to-fa ce, simul taneous v ideo and voice c ommunic ations be tween groups and req uires h igh-spe ed data transmi ssio n facili ties. See als o desktop [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-15 Inspect scree n Displa y sc reen on an ML X dis play te lephon e that allow s the user t o previe w incom ing call s and s ee a list of the fea tures programm ed on l ine button s. Integr ated Administration Capab ility of IS II[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-16 J K L ISDN terminal ad apte r da ta stat ion A type of data station th at includ es an ISDN termi nal adapter as its DCE. It m ay als o inclu de an M LX teleph one for si multa neous voice an d data ( ISDN ter minal adapter data[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-17 M line/tru nk jack Phys ical int erface o n a modu le in the co ntrol uni t for connec ting an ou tside line/tru nk to the c ommun ications syste m. A lso ca lled “ trun k jac k.” line/trunk and extension module Modu le on w[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-18 MFM (Multi- Functio n Module) Adapter that ha s a tip/ring mode for ans wering m achines , modem s, fax ma chin es, and tip/ring a lerts, a nd an SAA mode for -48 VDC a lerts. It is instal led insi de an MLX telep hone an d is u[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-19 module Circuit pack in the con trol uni t that prov ides the phys ical jacks fo r co nnection of telep hones and /or outs ide lines/tr unks to t he commun ications syste m. In the nam e of a modul e, the fir st digit i ndicates [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-20 N O network Confi guration of com municati ons dev ices and s oftware connec ted for infor mation i ntercha nge. network interface Hardware, software, or both th at links two system s in an intercon nected gr oup of systems , fo[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-21 P out-of-band signaling Signal ing th at uses th e same pa th as voi ce-fre quency trans missio n and in which the sign aling is outsi de the b and used fo r voice fr equenci es. parity The addit ion of a bit to a bit s tring so[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-22 power supply module Devi ce th at di rect s elec tric ity to modules and telepho nes on the sy stem. On e power s upply mod ule is n eeded for each carrie r, and an auxilia ry power unit is add ed if need ed. PRI ( Prima ry Rate[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-23 Q R QCC (Queued Call Console ) MLX- 20L teleph one us ed by a syste m operator in Hybrid /PBX mode only. Use d to answer outsid e calls (directe d to a sys tem op erator pos ition) a nd insid e calls , direct insi de and outs id[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-24 S SAA (Supplem ental Alert Ad apter) D evice th at per mits ale rting equipme nt to be conne cted to an ana log multi line tele phone jac k so that peopl e workin g in no isy or remote areas of a bu ilding c an be aler ted to in[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-25 star con f igur atio n A private n etwork arrangeme nt where e ither thr ee or mo re commun ications syste ms are c onnected with on e syste m acting as the hub system . See also seri es c onfi gurat ion . stat ion See extension[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-26 T T1 Type of d igital tr ansm ission facility th at in No rth Americ a tran smits at th e DS1 rate of 1 .544 Mbps . T1-emulated data A T1 tie trunk prog ramme d for S56 DATA for u se by dat a calls at speed s up to 56 kb ps. The[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-27 U trunk Telecom municati ons p ath between t he com municati ons syste m and t he tele phone com pany c entra l office ( CO ) or another switch. Often used sy nonymous ly with line . trunk jack See line/t runk ja ck . trunk pool[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Glos sa r y Page GL-28 V W UPS (un interru ptible po wer supply ) Device th at connec ts to the syste m to prov ide 117 V AC to th e equipme nt when the comme rcial po wer so u rce fai ls. VAC (alterna ting-cu rrent v oltage) VDC (dire ct-current vo l[...]

Index Page IN-1 MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 IN Index I N Numerics 008 OP T mod ules , D-4 012 T /R mod ules touc h-tone rec eivers (T TR s) , D-4 016 T /R mod ules touc h-tone rec eivers (T TR s) , D-4 100D mo d ule c loc k source , 5-6 , 6- 25 2B d ata trou b les hooti ng , 6-2[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Index Page IN-2 Basic R ate Interfac e (BR I) c loc k source , 5-7 B-c h annel s , 5-23 Benefits imp roved effic ienc y , 1-5 servi c e c ost savi ng s , 1-4 toll saving , 1-4 Bip olar 8 zero su b stitution (B8ZS ) line c od ing , 5-22 Busy tone trou [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Index Page IN-3 Consid erations for voice messag ing , C-3 Intuity AUDIX , C-2 ME RLIN LE GE ND Mail , C-2 Messaging 2000 , C-3 Cop y T elephone Numb er to S end setting , 5-24 Coverag e , D-5 feature in terac tions , 3-9 trou b les hooti ng , 6-13 CT[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Index Page IN-4 E E f f i ci e n cy , 1-5 E rror Log R ep ort , B-26 E xtend ed S tation S tatus feature in terac tion , 3-12 E xtend ed sup erframe (E S F ) format , 5-2 2 E xtension Dir ec tory R ep ort , B-2 1 E xtension In formation R ep ort , B-2[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Index Page IN-5 I Imp lementation c entralized voic e m essaging syst em , 1-23 Interexc hang e (IX C) c alls , 5-2 Intersyst em c alling c all reac hes wrong extens ion , 6-14 d isp lay p ref erenc e p rogramming , 5-31 feature in terac tions , 3-1 t[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Index Page IN-6 N Network config uratio n introd uc tion , 1-8 samp le , 1- 8 sc enarios , 2-14 Network p lannin g sc enario , 2-44 Netwo r k servic e , 5-2 3 Networking b enefits , 1-4 Networkin g c onc ep ts introd uc tion , 1-2 Networkin g g uid el[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Index Page IN-7 Pi c k u p feature in terac tions , 3-18 Po o l s , 5-2 feature in terac tions , 3-18 sec urit y , 4-3 Po w e r f a i l u r e , 6-6 , 6-26 , 6-30 P R I Informat ion R ep ort , B-14 P rimary R ate Interfac e (P R I) d ial-p lan routing [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Index Page IN-8 Re p o r t Ac c e ss to Disall owed L ist , B-19 Automatic R oute S ele c tion , B-2 0 Dial P lan , B-6 DID T runk Informati on , B-11 Direc t Group Calling Informatio n (Loc al Me mb ers On ly) , B-24 (S ing le Non-Loc al Memb er) , B[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Index Page IN-9 Se c u r i t y Allowed/Disallowed Lists , 4-4 , 4-9 c allb ac k , 4-9 c alling restric tions , 4-3 E xtension S tatu s , 4-4 Nig ht S ervic e , 4-4 overvie w , 4-2 P ersonal Li nes , 4-3 p lanning , 4-1 Po o l s , 4-3 Re m o t e A c c [...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Index Page IN-10 T and em P R I trunks ord ering c irc uit f or , 5-22 po o l s , 5-26 p rog rammin g , 5-6 , 5-22 trou b les hooti ng , 6-9 , 6-10 , 6-28 voic e an d /or d ata ser vic e , 5-2 9 T and em switc hing d efinition , 1-3 introd uc tion , 1[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Index Page IN-11 T roub leshooting , (c ontinued ) silenc e , 6-6 , 6-26 , 6-29 , 6-30 S t ation Mess ag e Deta il R ec ord ing (S MDR ) , 6-2 5 swit c h i d e nt if iers , 6-9 , 6-1 9 , 6-20 , 6-29 switc h typ e , 6-9 , 6- 10 , 6-28 tand em P R I tru[...]

MERLIN LEGEND Communications Sy stem Release 6.1 Network Reference 555-661-150 Issue 1 August 1998 Index Page IN-12[...]