Lucent Technologies Communications System manual

MERLIN ® PIus COMMUNICATIONS SYSTEM Release 2 User’s Guide Lucent Technologies Bell Labs Innovations 999-500-148 Issue 1 August 1988[...]

© 1988 AT&T 999-500-148 All Rights Reserved Issue 1 Printed in U.S.A. August 1988 NOTICE The information in this document is subject to change without notice. Lucent Technologies assumes no responsibility for any errors that may appear in this document. MERLIN is a registered trademark of Lucent Technologies. To order copies of this document, [...]

Introduction 2 Programming Ringing Options 3 Features on a BIS-34D Voice Terminal with Display 4 Placing Outside Calls 6 Answering Your Calls 10 Handling Calls with the Hold and Transfer Features Placing Setting Intercom Calls Up a Conference Call Using the Speakerphone and Using Privacy Features 14 16 17 Speaker 18 19 Paging Using a 20 Template 21[...]

About This Guide This guide shows how to use various features of your MERLIN Plus system voice terminal, The MERLIN Plus System Manual provides complete system features and equipment. Programming The procedures in this program features onto symbols: T • P → → Button ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Code T • P guide that infor[...]

Decide if incoming calls should ring at your voice terminal, how the ring should sound, and how loud it should be. Ringing Options You can set your voice terminal so that incoming calls ring right away, after a delay of two rings, or not at all. Use the delayed ring option if you answer calls for someone else when they’re not available. Use the n[...]

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1 2 3 4 5 6 7 8 Adjust the ringer volume of your voice terminal’s speaker with the volume control. Use the dial pad to place calls. In programming mode, use it to enter codes and data. Use Conference, Drop, Transfer, and Hold for efficient call handling. Test your voice terminal and program its features by sliding the T/P switch to T (Test) or P [...]

You can assign telephone numbers to buttons or codes for quick dialing of outside calls. Using a special password, you can also use company lines to make outside calls from a remote location. Outside Auto Dial You can program telephone numbers onto buttons for one-touch dialing. To place a call: 1 Touch the Outside Auto Dial button. 2 If someone an[...]

System Speed Dial Your administrator may assign System Speed Dial codes To place a call: #60 through #89 and #900 through #999 to telephone 1 If you have a button programmed with this code, numbers that people in your system call often, such as touch the button. If not, dial the pound sign and vendors or clients. You can program any of these codes [...]

Saved Number Dial You can program a button to redial a telephone number that you've saved. To Program: Label a button and follow these steps: To use Saved Number Dial: 1 Before disconnecting, touch Saved Number. 2 To redial the call, touch Saved Number. 3 If someone answers, begin to speak or lift your handset. If not, touch Speakerphone (or S[...]

Remote Line Access (RLA) When the system is in the RLA mode you can call in To use RLA: from a remote location and enter a password to gain 1 access to one of To program: Label a button steps: the system’s outside lines. 2 with a green light and follow these T • P ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ T • P PLA → → ✱ 84 3 4 5 [...]

You can answer your calls at your voice terminal or at another voice terminal. Answering Calls at Your Voice Terminal You can answer outside calls by activating the speakerphone or picking up the handset. To answer a call: 1 Touch Speakerphone or lift your handset. Answering Intercom Calls Automatically If your voice terminal has the Hands-Free-Ans[...]

Forwarding Calls You can use the Call Forwarding (CF) feature to have all To activate Call Forwarding: calls that come into designated lines forwarded to 1 Touch CF/DXD until only another number. Call Forwarding can be activated from any voice terminal with a CF/DXD button. To cancel Call Forwarding: 1 Touch CF/DXD until both To program: are off. L[...]

Automatic Answering of Calls You can use System Answer to answer calls automatically and place them on hold until someone is available to handle them. System Answer can only be activated from either the attendant console or the alternate attendant console. To program: Label a button with a green light and follow these To activate System 1 Touch Sys[...]

Using Call Pickup You can use Call Pickup to answer a call coming into To use a general Call Pickup Button: someone else’s voice terminal. There are two ways to 1 Touch Speakerphone or lift your handset. pick up calls ringing on another voice terminal: You can 2 Touch Call Pickup. touch a Call Pickup button then dial the intercom number of the ri[...]

You use fixed buttons on your voice terminal to put calls on hold and transfer them to other people. Putting Calls on HoId After you put a call on hold, you can hang up your To put a call on hold, then retrieve it: handset or touch a line button to take another call. 1 To put a call on hold, touch Hold. When you put a call on hold, a green light fl[...]

Transferring Calls You use a fixed button on your voice terminal to transfer To transfer a call: outside calls to other voice terminals. If the person to 1 Touch Transfer. whom you transfer the call doesn’t answer within a 2 Touch the Auto Intercom button or dial the intercom preset number of rings, the call rings at your voice terminal again. nu[...]

To place an intercom call: dialing his or her intercom number or by touching a button you’ve programmed with that number. You can call anyone in the MERLIN Plus system by 1 Touch Intercom. 2 Touch Speakerphone or lift your handset. You can also enable your voice terminal so that you can hear voice announcements through your voice terminal 3 Dial [...]

You can set up a conference call that includes up to two To set up a conference call: people in the MERLIN Plus system, two people-from 1 To set up a call when one of the people is already on outside the system, and yourself. People connected to the line, touch Conference. the MERLIN Plus system can bridge onto an outside line 2 Touch an outside li[...]

Using the Speakerphone If you have a speakerphone, you can dial and conduct a To turn the speakerphone on or off: call without lifting your handset. You can activate the 1 Touch Speakerphone. speakerphone before you place the call or at any time during the call. The lights next to Speakerphone and Green light on = Speakerphone on Microphone go on w[...]

features on buttons with lights. Program privacy Privacy The Privacy feature lines from bridging To program: prevents people who share your To turn Privacy on: onto your conversation. 1 Touch Privacy. The green light comes on. follow these steps: Label a button with lights and To turn Privacy off: T • P ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■[...]

With the Page features, you can make announcements to people through your voice terminal. Group Page If your administrator has set up paging groups, you can make announcements to members of a particular group, Ask your administrator for the group codes. To make an announcement to a paging group: 1 Touch Intercom. 2 Touch Speakerphone (or Speaker) o[...]

If the system administrator has assigned one of three voice terminal templates to your voice terminal, you already have special features programmed onto buttons, The special features for each template are shown on the following pages. Refer to the Merlin Plus System Manual for information on how to use these features. KEY AI = BB = DND = DXD/CF = L[...]

Dialer Template 34-Button 22-Button 10-Button ❑ ❑ Line D ❑ ❑ Line H ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ Line C ❑ ❑ Line G ❑ ❑ ❑ ❑ Line F ❑ ❑ ❑ ❑ Line B Line A Intercom ❑ ❑ Line E ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ BB ❑ ❑ ❑ ❑ ❑ ❑ Conference ❑ Transfer ❑ Drop ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ Al1[...]

Feature Template 34-Button 22-Button 10-Button Assign to Intercom Number(s): ❑ ❑ Line D ❑ ❑ Line H ❑ ❑ DND ❑ ❑ ROVRD ❑ ❑ Line C ❑ ❑ Line G ❑ ❑ Privacy ❑ ❑ ❑ ❑ Line B ❑ ❑ Line F ❑ ❑ ❑ ❑ ❑ ❑ Line A ❑ ❑ Line E ❑ ❑ ❑ ❑ ❑ ❑ Intercom ❑ ❑ BB ❑ ❑ ❑ ❑ Conference ❑ Transfer ❑[...]

Receptionist/Secretary Template 34-Button 22-Button 10-Button Assign to Intercom Number(s): ❑ ❑ Line D ❑ ❑ Line H ❑ ❑ Al19 ❑ ❑ Al29 ❑ ❑ Line C ❑ ❑ Line G ❑ ❑ Al18 ❑ ❑ Al2 8 ❑ ❑ Line B ❑ ❑ Line F ❑ ❑ Al17 ❑ ❑ Al27 ❑ ❑ Line A ❑ ❑ Line E ❑ ❑ Al16 ❑ ❑ Al2 6 ❑ ❑ Intercom ❑ ❑ B B ❑[...]