Lucent Technologies Voice Terminal 8403 manual

DEFINITY ® Enterprise Communications Server (ECS) Release 5 8403 V oice T erminal User ’s Guide 555-230-7 61 Comcode 10798 3496 Issue 2 March 1 997[...]

NOTICE While reasonable efforts were made to ensure that the in for m ation in this document was complete and accurate at the time of printing, Lucent T echnologies can assume no responsibility for any errors. Chan ges or correctio ns to the information co ntained in this documen t may be incorpor ated in to fu ture issu es. TO ORDER COPIES OF THIS[...]

Contents Your 840 3 Voice Termin al . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 A Quic k Look at the Featu res . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 How to Use th e Feature D irectory . . . . . . . . . . . . . . . . . [...]

1 Y our 8403 V oice T erminal The 8403 voice terminal has an inno vative design to mak e it easy to use the many featu res of the DEFINITY ® Communications System Generic 1 and Generic 3 , the DEFINITY ® Enterprise Communications Serv er (ECS) Release 5, and System 75. Familiarize you rself with your 8403 voice terminal, s hown in Figures 1 and 2[...]

2 Figure 2. Another Version of the 8403 Voice T erminal 1 23 45 6 78 9 ABC DEF MNO JKL GHI PQRS TU V WXYZ * O # Tran sfer Hold ab c Feat ure Vol ume Test Conf Drop LINE Feature Directory 3 Call appearance buttons Dial pad T est button V olume control button Handset Mute Speaker Message light Line jack (on back of voice terminal) Speakerphone/ heads[...]

3 Feature Directory A quick reference list o f 12 voice features ( F1 thr ough F9 , F* , F0 , and F# ) available on your voice terminal. For directions on using your Feature Directory , see “How to Use the Feature Directory” later in this guide. Handset A handset is prov ided for placing an d receiving calls . (T he h ands et is also known as t[...]

4 V olume contro l butt on only For adjusting the vol ume of th e follo wing: • The one-way speaker when a call is in p rogr ess u sing the speaker • The handset receiver level while a call is in progr ess using the handset • The tone ring er when the speaker is off and either the handset is inactive or the tone ringer is active Note: When th[...]

5 A Quick Look at the Features Below is a listing of many commonly u sed features and a description of how to use them. No te: Y ou will have the Con ference, Drop, Hold, Message, Mute, Select Rin g, T est, and T ransfer features. In addition, you may b e able to use the speaker on your voice termin al and many of th e other featu res listed here; [...]

6 Message Y our Message ligh t goes on when a caller has left a message for you. Y ou can then follow your system manager ’ s local message retrieval procedu res to get you r message. Mute Turn s off the micr ophone of th e handset. Use when yo u want to confer with som eone in the roo m with you, but you do n ot want th e other party on the call[...]

7 How to Use the Feat ur e Directory The Feature Directory , shown in Figur e 3 , prov ides a convenient quick refer ence list for 12 features. Figure 3. The 84 03 Feature Directory If the entries for any of the Feature Directory positions are blank, your system manager may assign features to them . Y ou can access these features by pressing and th[...]

8 How to Use the Features Special I nstructions Use the following special instructions for op erating your vo ice terminal. • The first time you u se the voice feature procedures that appear in the next section V oice Feature Pr ocedures , you will need to obtain the following informatio n from you r sys tem manager: ➤ Y our system manager may [...]

9 T roubleshooting (Later in This Guide) Later in this guide you will find a sho rt sectio n on tro ubles hooting. Use the procedures listed in that section if you have problems in using your voice term in al. Quick Reference Lists (At the Back of This Guide ) At the back of th is guide is a set of quick reference lists. Use them to record you r fe[...]

10 V oic e Feature Procedures The procedu res which appear in this section give short, step-by-step instru ctions for using each feature. For your co nvenience, these features are listed alphabetically . Note: In order to use this feature, your system manager must first assig n Abbreviated Dialing buttons to you r Feature Directory. If you hear the[...]

11 T o program or reprogram a pe rsona l li st item 1 On a separate sheet of pap er , write the outside numbers, extensions, and /or feature access codes you want to pr ogram as items on your personal lis t(s). Note: Each ph one number or featu re access code is stored as a separate item. 2 While of f-hook, dial the Abbr eviated Dialing Program acc[...]

12 Automatic Callback T o automatically place another call to an extension that was b usy , did not a nswer, or returned a call waiting ring back t one 1 Press (while off hook), then the Automatic Callback entry number (or * or # ) during cal l attempt [confirmat ion tone] or dial the Automatic Callback access code _______ (while off -hook) [dial t[...]

13 T o cancel Call F orwar ding 1 Press (while off -hook), then the Call Forward entry numb er (o r * or #) [di al to ne ] or dial the Call Forwa rd cancel code __________ (while off -hook) [confirmation tone] • Y our calls will now ring at your ow n voice termin al C a l l P a r k T o park a call at your extensio n (for retri eval at any extens [...]

14 C a l l P i c k u p T o answer a call placed to a member o f your p ickup grou p when your voice terminal is idle 1 Press (while off -hook), then the Call Pickup entry numb er (o r * or #) or dial the Call Pickup access code __________ (while off-hook) • Y ou are connected to the ringing call T o pick up a call when y ou are already active on [...]

15 T o add a call yo u’ve put on hold to another call you’re connected to 1 Press [dial tone] • Held call light continues to flutter; current call appearance light also flutters • Y ou are given a n ew call appearance 2 Press call appearance bu tton of call on hold (first call) 3 Press again • All parties are now conn ected T o drop th e [...]

16 H o l d T o keep a call on hold while you answer another call, make a call, or perform some other task Note: The light next to must be o ff. 1 Press • Green light next to held call flutters; you may hang up if you wi sh Note: If yo u put a conference call on ho ld, the other parties remain connected. T o answer a new call while active on anoth[...]

17 Y Leave Word Calling (L WC) T o leave a message after dialin g an extensi on (when your call is not answered, you hear a coverag e or busy to ne, or you h ave been put on hold) 1 Press , then the Leave W ord Calling entry number (or * or #) [confirmatio n tone] • Message light goes on at called voice ter m inal (if so eq uipped) T o leave a me[...]

18 Note: The Mute f eature affects only the micropho ne associated with the handset. This feature has no ef fect on an extern al speakerphone attached to your voice terminal. M u t e T o prevent the other party f rom hearing you (T o mute the handset microph one) 1 Press • Red light next to goes on, and the other par ty cann ot h ear you 2 When y[...]

19 S el e ct R i ng ( an d R in g e r Vol u me ) T o select a personalized ring 1 While on-hook, press , and then press • Red lig ht next to blinks duri ng the Select Ring process • V oice terminal plays the current ringing pattern 2 Press again to hear th e next ringing pattern Note: There are eight different patterns; the cy cle repeats after[...]

20 Y S e n d A l l C a l l s T o send all calls (except priority call s) immediately to coverage (on ly if your system manager has provided a coverage pat h for you r extens ion) 1 Press (while on- hoo k), then the Send All Calls entry numb er (o r * or #) or dial the Send All Calls access code ___ _______ (while off-hook) [confirmat ion tone] Note[...]

21 T o change from h andset to speaker 1 Whil e handset is off- hook, pres s • Red lig hts next to and go on • Y ou can now hang up handset and call will re mai n active on the speaker . How ever, in order to talk to other party , you must use the handset again. T o end a call while the speaker is active 1 W ith han dset on-hoo k, press • Red[...]

22 Tr a n s f e r T o sen d present call to another extens ion or outside number 1 Press [dial tone] • Present call is put on hold, and the green lig ht next to the held call flutters • Y ou are given a n ew call appearance 2 Dial the number to which the call is to be tran sf er red [ringback tone] • Remain on the line and announce the call; [...]

23 T ones and Their Meaning Ringing tones are produced by an in coming call. Feedback tones are those which you hear through th e handset (receiver) or the s peaker . Ringing T ones • 1 rin g — A call from another ex tension. • 2 rin gs — A call from outside or f r om th e attendan t. • 3 rin gs — A priority call from anothe r extension[...]

24 T roubl eshooting Problem Solution A feature doesn’ t work as noted in this guide. 1 Reread the procedure and try again. 2 For many featur es you must lift the handset before you can use the feature. 3 Check with your system manager to be sure this f eature is administered on your voice terminal. 4 Y ou may have an ol der versio n of System 75[...]

25 The telephon e doesn’t r ing. 1 Make sure the ringer is turned on. 2 Set the ringer volume to a higher level. 3 Place a test call from an other extension to yo ur extension. 4 T est the ring er by press ing the le ft or righ t side of th e V olume button while the handset is o n-hook and the speaker is off. 5 Check the line cord to make certai[...]

26 Key Wo rds to Know access co de See feature access code . activate T o begin o r turn on the operation of a feature. attendant The pers on who hand les incomi ng and outg oing calls at t he main consol e. AUDIX Audio In formation Exchange , an optional voice m ail and message serv ice which provides coverage for calls to y ou by recordin g calle[...]

27 access these featur es by pressing and then an en try number ( 1 thr oug h 9, 0 , or the * or # key ). The directory has a s urface that you can write or type on so that you can write or type the features assign ed to each Feature Directory position ( F1 thr ough F9, F*, F0, or F# ). group list One of the four ty pes of Abbreviated Dialing lis t[...]

28 switch The device that makes connections for all voice and data calls for a network, and which contains software for f eatures. Also known as a system or swit ching system . Y our switch is either a DEFINITY Communications System Generic 1 or Generic 3, a DEFINITY Enterprise Communications Server (ECS), Release 5, or a System 75 . switchhook The[...]

Blind Perf Quick Reference Lists Feature Code ABBREVIA TED D IALING List 1 List 2 List 3 Program CALL FORW ARDING ALL CALLS Cancel CALL P ARK Ans wer B a ck Feature Code CALL PICKUP LAST NUMBER DIALED LEA VE WORD CALLING Cancel PRIORITY CALLING SEND ALL CALLS Cancel FEA TURE ACC ESS CODES[...]

Blind Perf Abbreviat ed Dialing* Item No. Personal List 1 Personal List 2 Personal List 3 Name Name Na me 1 2 3 4 5 6 7 8 9 0 Miscellaneous Description Exten sion Message Attendant AUDIX T run k Codes Description Code * Y ou may have as m any as 3 Perso nal Lists. On System 75 and DEFINITY G3V3 (and pri or) switches, each li st can have eithe r 5 o[...]