Microsoft 4.5.X manual

Lieberman Software Corporatio n - 1900 Ave of the Stars, Suite 425, Los A ngeles, CA 90067 Voice: 800.829.6263 (USA /Canada) Voice: (01) 310.550 .8575 (Worldwide) Fax: (01) 310.550.1152 ( Worldwide) Web: www.liebsoft.co m Email: support@liebsoft.com Account Rese t Co nsole Adminis tration Guide Revision: May 31, 2007 – For Software Version 4.5.x[...]

Page 2 of 94 - Administrat ion Manual - Copyright 2007 - Lieberman Software Cor poration - All Rights Reserved Table of Contents Copy right N oti ce ....................................................................................................................... 1 Lice nse Ag reeme nt ..........................................................[...]

Page 3 of 94 - Administrat ion Manual - Copyright 2007 - Lieberman Software Cor poration - All Rights Reserved Sche duli ng tas ks [Ad van ced] .............................................................................................. 27 Confi gurin g li censi ng [Ad v anced ] ....................................................................[...]

Page 4 of 94 - Administrat ion Manual - Copyright 2007 - Lieberman Software Cor poration - All Rights Reserved Addi ng Repo rts ................................................................................................................... 39 Runn ing Rep orts Immed ia tely .......................................................................[...]

Page 5 of 94 - Administrat ion Manual - Copyright 2007 - Lieberman Software Cor poration - All Rights Reserved Addi ng Acce ss R ights ......................................................................................................... 53 View ing or Del eting Exi stin g Acce ss Ri ghts..........................................................[...]

Page 6 of 94 - Administrat ion Manual - Copyright 2007 - Lieberman Software Cor poration - All Rights Reserved Overv iew ............................................................................................................................. 65 View ing Av ai lable D ata Source s ................................................................[...]

Page 7 of 94 - Administrat ion Manual - Copyright 2007 - Lieberman Software Cor poration - All Rights Reserved Setti ng th e De fault D om ain .............................................................................................. 76 Appl icati on Se curity .....................................................................................[...]

Page 1 of 94 - Administrat ion Manual - Copyright 2007 - Lieberman Software Cor poration - All Rights Reserved Copyrigh t Notice Copyright © 2005-2007 Lieberman Softw are Corporation. All rights reserved. The software contains proprietary in formation of Lieberman Software Corporation; it is provided under a license agreement con taining restricti[...]

Page 2 of 94 - Administrat ion Manual - Copyright 2007 - Lieberman Software Cor poration - All Rights Reserved License A greeme nt This is a legal and binding contract be tween you, the end user, and Lieberman So ftware Corporation. By using thi s software, you agree to be bound by the terms of this agreement. If you do not agree to the terms o f t[...]

Page 3 of 94 - Administrat ion Manual - Copyright 2007 - Lieberman Software Cor poration - All Rights Reserved Countr y of Origin This software was dev eloped entirely in the United States of America .[...]

Page 4 of 94 - Administrat ion Manual - Copyright 2007 - Lieberman Software Cor poration - All Rights Reserved Limited W arranty The media (optional) and manual that make up this software are w arranted by Lieberman Software Corporation to be free of defects in materials and workmanship for a period of 30- days from the date of yo ur purchase. If y[...]

Page 5 of 94 - Administrat ion Manual - Copyright 2007 - Lieberman Software Cor poration - All Rights Reserved Pre-Usag e Conside rations Please ensure that you hav e completed all steps in the appropriate installa tion checklist before you begin attempti ng to manage the Account Reset Console. Ins tallation checklists can be found in the accompany[...]

Page 6 of 94 - Administrat ion Manual - Copyright 2007 - Lieberman Software Cor poration - All Rights Reserved Welcome to the A cc ount Res et Cons ole Thanks for using the A ccount Reset Console! Thank you for using Lieberman So ftware’s Account Reset Console! The Account Rese t Console, or “ARC W eb” fo r short, provides your Help Desk wi t[...]

Page 7 of 94 - Administrat ion Manual - Copyright 2007 - Lieberman Software Cor poration - All Rights Reserved 1. Corporate Logo – your corporate logo can be put here instead of the Liebe rman Software logo. 2. Tagline – your own tagline can be used here. In addition, nearly all colors in the Account Reset Console can be chan ged to match your [...]

Page 8 of 94 - Administrat ion Manual - Copyright 2007 - Lieberman Software Cor poration - All Rights Reserved Once you log into the Account Reset Console you should see a series of t op-level menu options which look similar to the ones below . If you do not see all the menus, you hav e logged in with an account that is not a member of the initial [...]

Page 9 of 94 - Administrat ion Manual - Copyright 2007 - Lieberman Software Cor poration - All Rights Reserved The top-level menus represent di fferent parts of the ARC W eb product: • A ccounts – t his menu c ontains the direct account manipul ation pages. Ordinary users use these pages to reset their ow n passwords and configure their answers[...]

Page 10 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Configuring the A cco unt Reset Console Overview Once you have installed and logged into the Account Reset Console, there are a few steps you will need to take to configure the tool to function properly w ith your network. You can use th[...]

Page 11 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Add your groups by entering their group name (and domain, if appropriate ) into the entry fields and clicking “Add SuperUsers” for each one. Granting super-user permissions to a group allows them to access any component of the Accoun[...]

Page 12 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Configuring managed domains Once you have entered your selected super-user groups it is time to configu re the specific domains that the Account Reset Console w ill be able to manage. Domain configurations can be found under the “Confi[...]

Page 13 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Setting up data sources and logging Account Reset Console 4.X requi res Microsoft MSDE /SQL Express or SQL Server 2000/2005 or later for logging and user veri fication purposes. Lieberman Software Corpora tion recommends Microsoft SQL Se[...]

Page 14 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved You can select any data source as yo ur log destination using the dropdow n box on this page. The Account Reset Consol e will reject your choice if you select a non-S QL Server data source. If you select a SQL Serv er data source without[...]

Page 15 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved A ccount Reset Feature s[...]

Page 16 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved The Account Reset features allow you to configure what operations Help Desk personnel can perform on accounts they are resetting. By default, the options should allow all actions on the account. The settings on this page directly affect [...]

Page 17 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Configuring email If you want the Account R eset Console to be able to noti fy users via email of account or password resets, or to be able to email administrators and managers of schedul ed task completion or failure, you w il l need to[...]

Page 18 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Setting up group permissions The final step before you be gin using the basic features of the Account Reset Console is to delegate login and account reset permissions to your chosen groups. AR CWeb uses two types of account permission, P[...]

Page 19 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved • Allow W eb Logon: All ows users to log onto the Account Reset Console to reset their own passw ords or c onfigure veri f ication answers. • Allow Reset of Other Users’ Accoun ts: Allows users to reset other accounts if they have [...]

Page 20 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Only by setting BOTH the “Allow Reset of Other Users’ Accounts” pro gram access level AND the appropriate group access rule w il l a help desk user be able to reset an other user’s account. For more information, please see the ?[...]

Page 21 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved You will begin configuring the verification syste m at the “Verification” side menu tab in the “Configuration” main menu section . The Account Reset Consol e will configure three initial questions for you by default. You can add [...]

Page 22 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved The Account Reset Consol e allows you to design and use your ow n SQL queries, and thus configure your verification system to access any database you may alrea dy be using for data storage. This offers you unparall eled flexibility in ve[...]

Page 23 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved to reset/unlock their accounts w ithout requiring access to a browser or hel p desk personnel. For further information or to dow nload, please visit the Lieberman So ft war e web site at http://www.liebsoft.com and v isit the Account Res[...]

Page 24 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved The new button at the bottom of the login page allow s users t o answ er the selected questions to verify their identity and reset their pa sswords. You may also notice that the “Set Up My Identity” page becomes av ai lable under the[...]

Page 25 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved W he n initially ev aluating the product, the defaults should suffice. The de f ault character set is designed to protect MS Access and SQL Server databases. For more in formation on data security, see the “M anage Application Security[...]

Page 26 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved All colors should be in hex adecimal RGB format. Thus, red woul d be FF0000 and green 00FF00 . All “0” characters should be ze ros, not o’s. For more information on chan ging the application’s appearance, see “Appea rance” la[...]

Page 27 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Setting up the mobile site [A d vanced] The Account Reset Consol e’s /Mobile site allows you to access any feature of the application from your mobile device with an optimiz ed download size and screen layout. You can change the ARCWeb[...]

Page 28 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved The list of active and inactive tasks is vi sible. Adding a new task to the inactiv e list is as simple as entering the task name and ty pe and clicking “Add Task”. You can activ ate/deactivate tasks by clicking the [ Activ ate ] and[...]

Page 29 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved[...]

Page 30 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved In the edit screen you can change the in terval, which groups and users it scans for, and what actions to take. You can find more information on scheduling tasks in the “ Scheduling Tasks and Reports” section later in this docu ment.[...]

Page 31 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Changing Y our Ow n Passw ord Overview The Account Reset Consol e can allow users to reset their own passwords. Self-service password change is located under the “Accounts” menu item, in the “Change My Password” tab. Users with ?[...]

Page 32 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Resettin g User Acco unt s Overview The Account Reset Consol e can allow users to reset other user accounts. User account reset is located under the “Account s” menu item, in the “Reset User Accoun t” tab. Users with “Allow Res[...]

Page 33 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Account Re set Optio ns Not all options will necessarily be available, depending on how your system administrators have configured the Account Reset Console. Ho wever, the availabl e options will allow you to reset specific components of[...]

Page 34 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved To look up user information, enter the user’s username and domain and click “Look Up Answers”. The user accoun ts you are permitted to view may be restricted. The user’s identity information wil l be displayed so that the help de[...]

Page 35 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Setting Up Identity Information If the Account Reset Consol e is configured to allow users to veri fy their identity , and there are questions that the users can supply answers for, users will be given the opportunity to answer these que[...]

Page 36 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved The Account Reset Consol e protects the data sources accessed by the verification system against intrusion by limiting the characte rs you can enter into the answer fields. In this scenario, you may see a messa ge such as the one below. [...]

Page 37 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved The Account Reset Consol e will display logs from the current logfile. Any l ogg ing information saved in a different log data source wi ll not be displayed. There are two separate logs that the Account Reset Console can display . The fi[...]

Page 38 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Viewing the Action Log To view the Action Log, sel ect “Action Log”, enter the desired ran ge of dates and user account, and click “Display Log”. The Account Reset Consol e records the time that the access was atte mpted, the IP [...]

Page 39 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Management reports are div ided into two classes: “Active” and “Inactiv e” reports. Active reports are in the queue to be run w hen the task process runs ; Inactive reports will never be run unless they are transferred into the ?[...]

Page 40 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved • “Account inactivity ” – Select this report type to search for accoun t s whi ch have been inactive (have not logged in) for the specified number of days. Any time a login is recorded on any domain controller tha t ARC is able t[...]

Page 41 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved • Task Name – the name y ou use to refer to the report task. This name w ill be stored in the reports database so y ou can find the task output. • Task runs on – select the day s of the week on which the task wi ll run. • Last [...]

Page 42 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Report Viewing Options Scheduled task reports are saved in the current Account Reset Console log database. Any reports saved to a previous log database w ill not be available. The Account Reset Consol e will display the most recent runs [...]

Page 43 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved The report shows the name of the task and the date of the run, and then di splays a list of the users found, the actions taken, and the result of the action. You can also click on the name o f a report task at the bottom of the report li[...]

Page 44 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Creating and Viewing A ccount Tasks The scheduled account tasks that are currently saved are display ed in a table on the main scheduled tasks screen, as show n below: Scheduled tasks are divided into tw o classes: “Active” and “In[...]

Page 45 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved • “Password expiration” – Select this task type to search for accounts w it h passwords due to expire in the specified number o f days. This scan searches for acco unts whose passwords will be expi red by the primary domain contr[...]

Page 46 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved[...]

Page 47 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved • Task Name – the name y ou use to refer to the task. This name wi ll be stored in the reports database so you can find the task output. • Task runs on – select the day s of the week on which the task wi ll run. • Last Run – [...]

Page 48 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Report viewi ng is located under the “Scheduling/Reporting” menu item, in the “View Task Results” tab. Reports can be view ed b y users with “Manage All W eb Access Controls” privileges. Report Viewing Options Scheduled task [...]

Page 49 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved The report shows the name of the task and the date of the run, a description o f the task, a summary, and then a list of the users found, the actions taken, and the resul t of the action. You can also click on the name o f a scheduled ta[...]

Page 50 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Set Progra m Access Ri ght s Overview User groups can be allow ed t o login as normal users, allow ed to reset other user accounts, and/or allowed to m anage the Account Reset Console. Program access rights are located under the “Manag[...]

Page 51 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved • A llow Web Logon – Thi s access right allows members o f the specified group to log onto the Account Reset C onsole through the web interface. o If the Account Reset Consol e is configured to allow them to change their ow n passwor[...]

Page 52 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Set Grou p Access Rig ht s Overview User groups that are allow ed to reset other user accounts are strictly limited to resetting only accounts which they are permitted to af fect. Group access rights are located under the “Management?[...]

Page 53 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved members of the “can reset” group are permitted to r eset accounts o f users in the “can be reset“ group. It is important to note that there are two different types of Group Access Rights: • Reset Password – Granting an Ad min[...]

Page 54 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Set A c cou nt Reset Fea tures Overview The Account Reset Consol e can be configured to automatically change account flags during account reset or to allow the resetting user to select which flags to chan ge. It can also be configured to[...]

Page 55 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved[...]

Page 56 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved • Reset Password through A ccount Reset Console – chec k this box to allow user passwords to be reset during accoun t reset. If this box is not chec ked, help-desk users will not be given the option to reset the password during accou[...]

Page 57 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Password Change Options You can change password change options by selecting the appropriate values and clicking the “Save Program Features” button. • A llow users to change t heir o wn pass w ords using the w eb interface – Check[...]

Page 58 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved[...]

Page 59 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Configuring E mail Settings Overview The Account Reset Consol e can send emails to users notifying them that thei r accounts have been reset. It can also noti fy administrators of scheduled task comple tion and can send emails to users a[...]

Page 60 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved • Server Name – Enter the name o f your email server here. The Account Reset Console will use this email (SM TP) server to send emails to users. • This email server requires authentica tion – Check this box i f your email server [...]

Page 61 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Appearance Overview The Account Reset Consol e can be fully “skinned” to integrate with your ex isting network portal infrastructure. You can sel ect colors and company banners to match your ow n t hemes. Console appearance setti ngs[...]

Page 62 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Nearly all colors of the Account Reset Console can be altered at any time, as w ell as the banner and tagline at the top o f the page. To change the appearance of the Account Reset Console, change the values in the page and clic k “Sav[...]

Page 63 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved The background color of the menu ba r can be changed by entering a new value into the “Menu Bar Color” box. “Text Color” re fers to the inactive menu options; “Selected Text Color” refers to the active menu options. All color[...]

Page 64 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Configuring Mobile S ettings Overview The Account Reset Consol e has a mobile site (available at the /Mobil e subdirectory) which can be configured to match nearly any mobile devi ce’s screen available. Mobile appearance settings are l[...]

Page 65 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Dat a S ources Overview The Account Reset Consol e can utilize any ADO-compatible data source as an information source for user identity veri fication or logging. New data sources can be crea ted at any time, and data source settings can[...]

Page 66 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved o “ConnectionStr”: Refers to any other ADO-compatible database. Users mu st explicitly construct their ow n ADO connection string for this sort o f data source connection (see “Editing a Data Source,” below). • The status of th[...]

Page 67 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved The Account Reset Consol e does not currently support DSN connections. Editing a M icrosoft J et Data Sour ce Microsoft Jet data sources are characte r ized by the ser ver install ation and database name. Editing a M icrosoft S QL Server[...]

Page 68 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Editing a Gen eral ADO-Compatible Data Sourc e General ADO-Compatible data sources are chara ct erized by an expl icit connection string. You can enter your own connection strin g, allowing you to connect to any general ADO-compa tible d[...]

Page 69 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Changing the Log Database You can select any working data source to set as the logging database. The Account Reset Console will not allow you to select a data source that it cannot confirm as functional. Once you select a logging data so[...]

Page 70 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved User verification configuration is located unde r the “Configuration” main menu item, in the “Verification” tab. The veri f ication configuration can be mana ged by users with super-user account privileges. Adding and Removing Qu[...]

Page 71 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved configured. (See “Editing Question Con f igurations” for details. ) Once you have configured a question you can add it to the “asked” list. Setting the Test User A test user account is necessary to dete rmine whether or not the q[...]

Page 72 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved The default value for each question is “Use built-in verification database” . W hen this setting is selected, all other values (data source, query text) are ignored and the Acc ount Reset Console uses the default, built-in SQL Server[...]

Page 73 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved you do not need to enter a setting query. If this checkbox is chec ked, you will need to enter a setting query. The Account Reset Console uses this query to set the answ er in the database when the user configures his identity verificati[...]

Page 74 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved which have this checkbox checked. This allows you to use a mixture of pre-answ ered and user-configurable questions to v erify user identities.[...]

Page 75 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Domain C onfiguratio n Overview The Account Reset Consol e can manage multiple domains simultaneously . Domain configuration is located under the “Con f iguration” menu item, in th e “ Domains” tab. The domain configuration can b[...]

Page 76 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved View ing Domain Deta ils Clicking the [ details ] link next to a domain na me will allow you to view details on that domain. If there are multiple doma in controllers available, you can set ARC to use a preferred domain controller. This [...]

Page 77 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Applicati on Securit y Overview The Account Reset Consol e is a password management application and as such must be security-aware. ARC W eb is capable of protecting you against SQL in jection attacks and unauthorized web access by allow[...]

Page 78 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved button. The default timeout period is 20 minu tes, but if you have a need to make your environment more secure, you can set this as low as 1 m inute. • A llow ed charset – This i s the set of characters (case insensitiv e) which are [...]

Page 79 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved To add a Super-User group, select the domain or local machine as appropriate, enter the name of the group in the edi t box, and click “Set Group as SuperUse rs”. This will add the windows group to the list of groups allo wed super-us[...]

Page 80 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Licensing Overview The Account Reset Consol e requires a valid license from Lieberman So ftware Corporation to run. The Licensing page allow s you to view the current license details as well as reset the license in the event of an up gra[...]

Page 81 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved The Account Reset Consol e is licensed according to the number of users the sy stem is being used to manage. A user is bein g managed if: • They have the rights to log into the Account Reset Console and chan ge their own password, or ?[...]

Page 82 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved The ARCWeb Site In dex Overview The Account Reset Consol e has an index page on the far right of the main menu which shows you every page in the appli cation. This is for your convenience in navi gating the application. Users will see in[...]

Page 83 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Appendix A Troubleshooting Q: When you attempt to access the we b page, you receive the error: “Object Disabl ed”. A : This error is caused by ASP processing being disabled. This can be corrected by bringing up the properties of the [...]

Page 84 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Q: After installation and w eb site configuration, logon screen is display ed s uccessfully. W hen a logon is attempted, the messa ge: “Error: Database Not Avai lable”. A : This error is caused by the application not being able to ac[...]

Page 85 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Q: When attempting to load the w eb site, you receiv e the following error: “ The page cannot be displayed ” follow ed by a 403.2 error. A : This is caused when the “ Home Directory ” permissions are missing the “ Read ” perm[...]

Page 86 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Click on the “ Configurat ion …” button located in the low er right area of the page. You will then see a dialog similar to the follo wing: Confirm that the entry in the “ Extension ” colu mn f or “ .asp ” poin ts to the as[...]

Page 87 of 94 - Administra tion Manual - Copyright 2007 - Lieberman Software Co rporation - All Rights Res erved Please note that the path w ill be unique for your installation. Q: When attempting to load the w eb site, you receiv e the following error: “ Directory Li sting Denied” or you see the contents of the Arc W ebww w directory. A : The[...]