Mitel 5560 IPT manual

User Guide – Release 2.0[...]

NOTICE The information contained in this do cum ent is be lieved to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL ® ). The information is subje ct to change without notice and should not be constru ed in any way as a co mmitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates a[...]

Mitel 5560 IPT User Guide Table of Contents ABOUT YOUR 5560 IPT ...................................................................................... 1 Elements of Your 5560 IPT ............................................................................................ 1 Ring/Message indicators ....................................................[...]

Mitel 5560 IPT User Guide Clear Programming from a Key ................................................................................... 19 USING THE PEOPLE APPLICAT ION................................................................ 20 Setting Up Your Contact List ..................................................................................[...]

Mitel 5560 IPT User Guide v Call Park ...................................................................................................................... 31 Call Pickup ................................................................................................................... 3 1 Campon ...................................................[...]

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Mitel 5560 IPT User Guide ABOUT YOUR 5560 IPT The Mitel 5560 IPT® is a full-feature, dual port, enterprise-class fina ncial trading device that provides voice communication over an IP network . Engineered specifically for the high call volumes of trading environment s, the 5560 IPT features: • two large graphics display s (16 0 x 320) with self-[...]

Mitel 5560 IPT User Guide Elements of Your 5560 IPT Feature Function your voice mailbox. 4) Handsfree Speake r Provides audio for Handsf ree call s and paging. 5) Fixed Function Keys and Common Keypad Common and fixed-function keys p rovid e the followin g 5560 IPT functions, and audio control capability for both Left a nd Rig ht displays: Speaker:[...]

Mitel 5560 IPT User Guide 11) Programmable Feature Keys Total of 94 self-labeling programm able keys (16 keys on each of six pages less two prime line keys on page 1.). These keys can be programmed as sp e ed call keys, feature keys, applications, or line appearance keys, according to yo ur communication nee ds. Th e two feature keys on the bottom [...]

Mitel 5560 IPT User Guide TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset ca n lead t o neck, sh oulder, or back discomfort, especially if you cradle the handset between your ea r and shoulder . If you use your 5560 IPT a lot, you may find it more comfortable to use a headset. See the headset usa ge sect[...]

Mitel 5560 IPT User Guide 5560 IPT AUDIO PATHS You can operate the 5560 I P T with a sin gle handset/headset or with one handset/headset on each side. In the case of a single hand set/head se t, you must select the handset/headset port to use by pressing the RIGHT or LEFT key. For example, if your sing le handset is connected to the Left side, and [...]

Mitel 5560 IPT User Guide USING YOUR DEFAULT WINDOWS AND KEYS The default 5560 IPT windows and keys are show n a nd described below. The default Phone window provides ac ce ss to your programmed feature keys. Figure 3. Default Display Windo ws 5560 IPT Default Window and Key s (see Figure 3 ) Feature Function 1) Softkeys Allow you to access the cal[...]

Mitel 5560 IPT User Guide 5560 IPT Default Window and Key s (see Figure 3 ) 5) Status Line The left side status line displays User Information. The right side status line display s time, date, and icon s indicating feature states as follows: • Message Waiting ( ) - Indicates new voice mail. • DND ( ) - Indicates DND (Do not disturb) mode. • L[...]

Mitel 5560 IPT User Guide For Users on Resilient 3300 ICP Systems If during a call, you hear a beep repeated every 20 seconds it mea ns that your 5 560 IPT is switching to a secondary 3 300 ICP sy stem. After the call is cleared, the 5560 IPT switches over to the secondary ICP. There may be a change in operation of some keys and fea t ures. Normal [...]

Mitel 5560 IPT User Guide USING YOUR 5560 IPT APPLICATIONS Your 5560 IPT provides applications that simp lify use of your telephony device. T he default Phone application is embedded in the 5 560 IPT and prov ides a display of softkeys along with any keys you have programmed. This display also provides information like time and date, Calling Line I[...]

Mitel 5560 IPT User Guide • Handset Configuration: to configure the 5560 IPT handset. (Se e page 14 .) • Screen Saver : to specify a specific time of inac tivity on your 5560 IPT that triggers the screen saver to display. (See page 14 ) • Audio Feedback : to enable, disabl e, and adjust the volume of the audio feedback (error beeps). (See pag[...]

Mitel 5560 IPT User Guide CUSTOMIZING YOUR 5560 IPT Use the Settings application to customize your 5560 IPT. Note: The System Administrator can inv oke a Lock to Factory default option on a per-5560 IPT basis. When this is in effect, programmable key s are set by the system administrator and you cannot change them. Specify User Information To speci[...]

Mitel 5560 IPT User Guide Using the Onscreen Keyboard The onscreen keyboard is used to enter name and number information into 5560 IPT applicati ons and features. To type Name information when the on scre en keyboard appears: • Press the “Next” page navigation key to s ee uppercase letters. Pre ss the “Back” page navigation key to return [...]

Mitel 5560 IPT User Guide Specify Text Size To specify the text size that displays on the 5560 IPT: 1. Press the Menu fixed function key. 2. Press Settings . 3. Press Text Size . 4. Select Large Text or Small Text . 5. Press Save . -Note : In some instance s, usin g Large Text size may result in truncated key labels. To restore proper key labeling,[...]

Mitel 5560 IPT User Guide Change User PIN Use this setting to change the PIN that you use during Hot De sk lo gin. To change User PIN: 1. Press the Menu fixed function key. 2. Press Settings . 3. Press Change User PIN . 4. At the prompt, use the onscreen key board or the di al pad to enter your old PIN . 5. At the prompts, use the onscreen keyb oar[...]

Mitel 5560 IPT User Guide Specify Audio Feedback Options The error beep volume in the 5560 IPT is related to the volume of the spea ker. You can set the beep volume using this procedure; ho wever, adjusting the speake r volume also affects the beep volume. To adjust the volume of the audio feedback: 1. Press the Menu fixed function key. 2. Press Se[...]

Mitel 5560 IPT User Guide PROGRAMING FEATURES ON YOUR KEYS Tips for Programming Features You can assign Features (like "Spee d Call"), or A ppli cations (like "People") to the prog rammable keys on your terminal. All key programming for both sides is perfo rmed on the le ft side. You can, however, press a key on either side to a[...]

Mitel 5560 IPT User Guide Program Feature Keys Using the Settings Application To program a 5560 IPT feature key: 1. Press the Menu fixed function key. 2. Press Settings . 3. Press Programmable Keys . 4. Press the key you want to program. (You can program a key from either di splay.) 5. If Applications are displayed, press the Vie w Features softkey[...]

Mitel 5560 IPT User Guide To program Speed Call: 1. Press the Menu fixed function key. 2. Press Settings . 3. Press Programmable Keys . 4. Press the key you want to program. If you wa nt to reprogram an ex isting key, select the key and press Clear Key . 5. Use the page navigation keys to find the Speed Call option and then press Speed Call . 6. Pr[...]

Mitel 5560 IPT User Guide To edit float key behavior: 1. Press the Menu fixed function key. 2. Press Settings . 3. Press Programmable Keys . 4. Press the line key you want to edit. 5. Select a float option from the list. (Available options are: Do Not Float, Float Immediately, Float after [5 – 60] seconds.) 6. Press Save . 7. Press Close to exit [...]

Mitel 5560 IPT User Guide Using the People Application Use the People application to set up your contact list. Setting Up Your Contact List You can add a name to your contact list by entering it directly using the P eople application. Since a contact’s phone number is mandato ry and its nam e is optional, you are prompt ed to enter the number fir[...]

Mitel 5560 IPT User Guide Using the Call Forwarding Application The Call Forwarding application lets you set up prof iles to re dire ct incoming calls to an alternate number when your 5560 IPT is busy, wh en y ou're not answering, or all the time. Program Call Forward Profiles You can create multiple Call Forwardi ng profiles t hat identify wh[...]

Mitel 5560 IPT User Guide 8. Press Save . The edit window closes. Th is profile i s saved but it is not activated. To activate this profile, see Activate Call Forward . Note: Press Cancel at any time to exit this application without making any cha nges. Activate Call For w arding Profile To turn on a Call Forwarding profile afte r it has bee n prog[...]

Mitel 5560 IPT User Guide MAKING AND ANSWERING CALLS You can make a call using one of the following methods: • Dial the number using the keypad. • Press a key that is programmed as a Private Line key. • Press a key you have programmed as a Speed Call key. • Dial a number from the People application • Use Phone Book (see Phone Book on page[...]

Mitel 5560 IPT User Guide Phone Book To use Phone Book: 1. Press Phone Book . 2. Enter the name of the desired party, as follows: 3. For each letter in the name, press the ap pr opriate key on the dial pad until the letter is shown in the display. For example, if the lette r C is require d, pre ss the digit 2 three times. Use the <— softkey to[...]

Mitel 5560 IPT User Guide End a call • To end a call and free the line, press the Relea se button on the side that received the call. Switch between two active calls • Press Left or Right accordingly. After switching from Le ft to Right, the caller on the Left is maintained but cannot hear your conversation with the calle r on the Right. • If[...]

Mitel 5560 IPT User Guide To use Handsfree operatio n to answer calls: 1. Press Left or Right to select the handset you want to use. 2. Press the flashing line key or float key. 3. Press Speaker . 4. Do one of the following: • Press and immediately release Microphone to turn t he microp hone on continuously • Press and hold Microphone to use th[...]

Mitel 5560 IPT User Guide 27[...]

Mitel 5560 IPT User Guide CALL HANDLING Hold To place a call on Hold: • Press Left or Right to select the same audio path associated with the display that initiated or accepted the call. • Press Hold . To retrieve a call from Hold, do one of the following: • Press the flashing line key or Float key. • Press Add Held to conference into the h[...]

Mitel 5560 IPT User Guide Conference To form a Conference when a two–p arty call is already in place, or to add anothe r party to an existing Conference: 1. Press Left or Right to select the same audio path associated with the display that initiated or accepted the call. 2. Press Trans/Con f . 3. Dial the number of the next party. 4. Wait for an [...]

Mitel 5560 IPT User Guide USING OTHER FEATURES You can perform any of the following procedur es o n the left and rig ht displays independently. Press the LEFT and RIGHT keys to choose where the audio path appears. Account Codes An account code is a series of digits that y ou assign to your calls, usually for accou nting purposes. The code identifie[...]

Mitel 5560 IPT User Guide Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically co nne ct you to paging equipment so that you can announce the call to the requested party. To park an a[...]

Mitel 5560 IPT User Guide Campon When you get a busy tone, you can use the Camp on feature to be notified wh en the busy party becomes available. To Campon to a busy station: • Press I Will Wait . To retrieve a call when you hear the Campon tone: • Use the Trade Call or Call Swap feature with the Trans/Conf hard key or a programma ble line key.[...]

Mitel 5560 IPT User Guide Emergency Calls Warning for emergency number dialing : Consult your local authorities for Emergency Num bers and 911 or equivalent service availability in your area. EMERGENCY CALLS WHEN EMERGE NCY CALL ROUTING PROGRAMME D Note: This procedure is ap plica ble only when the 5560 IPT has been properly registered with the 330[...]

Mitel 5560 IPT User Guide Hot Desking Hot Desking allows you to log into the telephone sy stem from any 5560 IPT designated as a Hot Desk device. When you log in at the 5560 IPT using your assi gned Hot Desk User Extension Number, the device assum es your speed dials, feature keys, call forwarding setu p, and line appearances. Any changes you make [...]

Mitel 5560 IPT User Guide Message Waiting Indicator The Message Waiting Indicator (MWI) fe ature key allows you to be notified when message s h ave been left for another device. When programming the MWI feature key, you are prompted to enter the number of the device to monitor. For key programming instru ctions, see Program Feature Keys on page 17 [...]

Mitel 5560 IPT User Guide 36 Tag Call Tag Call allows you to signal that you are the vi ctim of a threatening or mali cious call. Using the tag, your System Administrator or telephone co mpany can identify the so urce of the call a nd provide this information to appropri ate personnel or a uthoritie s. CAUTION : Tagging a non-malicious call may res[...]