Mitel 8528 manual

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Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page iii Mitel 8528 T elephone Quick Reference Guide This guide provide s information for frequently used features. For more information about these and other features, refer to the user g uide. For voice ma il information, refer to the voice mail user guide for your system. Feature Bu[...]

Page iv Mitel ® 8528 T elephone User Guide – Issue 3, February 2011 Answering Calls Lift the handset, or press (S peaker) to answer a call while using a headset or to answer a call in Handsfree Mode. Placing Emergency Calls Dial the emergency numbe r (91 1 U.S. or 999/1 12 Europe). The system immediately places the emergency call as soon as you [...]

Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page v Notice This guide is rel eased by Mitel Netwo rks Corporation an d provides informa tion necessary to use th e Mitel 8528 T elephon e. The guide contents, which reflect current Mitel st andards, are subject to revision or change without notice. Some features or applications ment[...]

Page vi Mitel ® 8528 T elephone Use r Guide – Issue 3, February 2011 Import ant Safety Instructions and Precautions Remember the following safety guideli nes when using the telephone. Programming Emergency Numbers Make sure to do the following when programming emergency numbers and/or ma king test calls to emergency numbers:  Remain on the[...]

Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page vii Power Requirement s When a PKM IM is attached to the telephone, the telephone requires the Mitel Universal 24 VDC power ada pter , part number 50005300. If necessary , contact your syst em admi nistrator for assistance before conn ecting the PKM IM to th e centralized power so[...]

Page viii Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 T elephone Usage This equipment is not for connection to the teleph one network or public coin telephone se rvice. It is only for use when connected to Mitel systems. W ARNING When using your telephone eq uipment, bas ic safety pre cautions should alw ays be followed to reduc[...]

Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Pa ge ix Notice to Canadian Customers The Class B digital apparatus complies with Canadian ICES-003. Notice to U.S. Customers This equipment has been tested and fo und to comply with the lim its for a Class B digital device, pursuan t to Part 15 of the FCC Rules. These limits are desig[...]

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Content s Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Pa ge xi Contents Getting St arted 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About Y our T elephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Content s Page xii Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Answering and Placing Calls 23 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Answering Waiting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Content s Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page xiii Using Dynamic Ext ension Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Using the Handoff - Push /P ull Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Rece[...]

Content s Page xiv Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Messages 55 Leaving Messages at Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Viewing and Resp onding to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5[...]

Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 1 Getting S tarte d Getting Star ted Wel c o me The instructions in this guide are for using the Mite l 8528 T e lephone on the Mitel 5000 Communications Platform (CP). The Quick Reference Guide located at the beginning of this guide is an overview of frequently used features. Y o[...]

Getting Started Page 2 Mitel ® 8528 T elephone User Guide – Issue 3, February 2011 About Y our T elephone Y our telephone is equipped with a two-line disp lay , a hearing aid-compatible ha ndset, a Message Indicator lamp, an internal speaker and microphon e, and thre e types of buttons. The 8528 T elephone is shown here. Se e “T elep hone Feat[...]

Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 3 Getting S tarte d T elephone Featur e Descriptions The following sections descri be default configurations. Y our telephone may be programmed differently . Contact your system administrator for more information. See “About Y our T elephone” on pag e 2 fo r telephone feature [...]

Getting Started Page 4 Mitel ® 8528 T elephone User Guide – Issue 3, February 2011 Feature Buttons Feature buttons provide quick access to commonly used fe atures. See the following table for descriptions. Dialp ad Buttons Use the dialpad buttons to dial phone numbers, enter feature co des, and to enter characters when using features that requir[...]

Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 5 Getting S tarte d Programmable Buttons Y our telephone has 16 programma ble buttons. The top seven buttons on the telephone are programmed by the system a dministrator and ca nnot b e reprogrammed. Ho wever , you can program the remaining buttons for quick access to features or [...]

Getting Started Page 6 Mitel ® 8528 T elephone User Guide – Issue 3, February 2011 T elephone Signals Y our telephone has several audio and visual signal s to indicate fea ture activi ty . The following are a few helpful tips:  Lit or blinking buttons indicate call or feature activity .  All telephone button lamps illuminate at the s[...]

Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 7 Getting S tarte d Headset Instructions Y our telephone is designed to work with a heads et that has a 4-pin, RJ-type connector . User satisfaction for a ny particular headset can be quite subjective, so Mitel recommends that you try before buying so you are more likely to be sat[...]

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Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 9 Personalizing Y our T elephone Personalizing Y our T elephone This chapter describes fea tures you can use to personal ize your telephone . Adjusting the V iewing Angle Y ou can tilt the telephone stand for a bet ter view of the buttons and display . T o a djust the viewing angl[...]

Personalizing Y our T elephone Page 10 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Inst alling Designation Cards If you program button s on your telephone (see pag e 1 6 ), you can install a new paper designation card with the revi sed button labels. (P aper designation ca rds are provide d by your system administrator .) Y ou c[...]

Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 1 1 Personalizing Y our T elephone Changing V olume Levels Y ou can change the following vo lume levels:  Ringer (alerting tone)  Handset  Headset  Background music  External speaker Y ou must be using the feature to change the volume leve l. For exam[...]

Personalizing Y our T elephone Page 12 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Listening to Background Music If your system is equipped with a music source, you can listen to background music or system audio (for example, organizational confer en ce calls) through the external speaker . T o turn on or turn off background mus[...]

Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 13 Personalizing Y our T elephone Using the Dialp ad Buttons to Enter Characters Y ou can use the dia lpad butto ns to enter text or numbers for features such as Do-Not-Disturb (see pag e 69 ) and S tation S peed Dial (see pa ge 3 8 ). The following are guidel ines when entering d[...]

Personalizing Y our T elephone Page 14 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 The following tables show the dialpad characte rs for the Canadian French, Mexican S panish, and Japanese language s. Dialp ad Characte rs — Canadian French Number of Times Dialpad Button is Pressed Button 123456789 10 11 12 13 14 15 1 : - /,.; [...]

Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 15 Personalizing Y our T elephone Dialp ad Characters — Ja panese ( Katakana ) Number of Times Dialpad Button is Pressed Button 1 2 3 4 5 6 7 1 AI U E O a 1 2 KA KI KU KE KO i 2 3 SA SHI SU SE SO u 3 4 TA C H I T S U T E T O e 4 5 NA NI NU NE NO o 5 6 HA HI FU HE HO tsu 6 7 MA M[...]

Personalizing Y our T elephone Page 16 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Using Programmable Buttons For quick access, you can assign feature codes, extensions, spee d-dial numbers, trunks, or other resources to your programmable buttons. Y ou can then press the pr ogrammed buttons to activate features or place calls. S[...]

Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 17 Personalizing Y our T elephone Default Access Codes The following are default system access codes. If your syst em uses different codes, record the codes in the “New Code” column for reference. Out side Line Access Codes Extension Numbers Default Feature Codes The following[...]

Personalizing Y our T elephone Page 18 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Answer Ringing Call 23 351 Automatic IC Call Access – On/Off 23 361 Automatic T runk Call Access – On/Off 23 360 Automatic T runk Answer 24 350 Background Music – On/Off 12 313 Barge-In 65 386 Call Forward – All Calls 35 355 Call Forward ?[...]

Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 19 Personalizing Y our T elephone Message – Cancel L eft Message 56 366 Message – Delete Message 56 368 Message – Leave Inter-station Message 55 367 Message – View Messages 56 365 Microphone Mute – On/Off 31 314 Page 59 7 Page Receive – On /Off 59 325 Program Buttons 1[...]

Personalizing Y our T elephone Page 20 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 V iewing Button Assignment s Y ou can view programmab le button (key) feature a ssignments. T o view button assignme nts : 1. With the handset on-hook, dial 396 . PRESS THE KEY TO REVIEW appears. 2. Press any of the feature butt ons to display the[...]

Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 21 Personalizing Y our T elephone Activating Door R elay If the Activate Door Relay feature is enabled , you can unlock a door (i.e., “buzz” it open) through your telephone. Y ou can en ter the Activa te Door Re lay feature code while idle or whi le on a call. Thi s allows you[...]

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Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 23 Answering and Placing Calls Answering and Placing Calls The following instructi ons describe how to answer and place in ternal and external calls and how to use related features. Answering Calls Y our telephone may be preset to automa tically answer incoming inte rnal calls in [...]

Answering and Placing Calls Page 24 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Redirecting Calls Y ou can redirect calls to another extensio n or external number . T o r edirect calls: 1. While a call is ringing, dial 331 . 2. Do one of the following:  Dial the extension numb er , or press the Outgoing button or the Outgo[...]

Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 25 Answering and Placing Calls Placing Internal Calls Internal calls are calls placed to other extensi ons in the system. Internal calls are assigned to the Intercom (IC) button on yo ur telephone. Contact your system administrator for a list of extension numbers. T o pl ace an in[...]

Answering and Placing Calls Page 26 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Placing External Calls The following sections descri be features used when placing external calls. T o place an external call: 1. Press the Outgoi ng button, an unlit Call button, or enter the Ou tgoing Call access code ( 8 is the default code). 2. D[...]

Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 27 Answering and Placing Calls Using Sp eed Dial Y ou can use sp eed dial to q uickly dial stored phon e numbers. S p eed-dial numbers are either stored in the system (System S peed Dial), or in your telephone (St ation S peed Dial). Using System S peed Dial Y our system administr[...]

Answering and Placing Calls Page 28 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Deleting St ation Speed-Dial Ent ries T o delete a Station S peed-Dial entry: 1. With the handset on-hook, dial 383 . PROGRAM STN SPD (0-9) OR SCROLL appears. 2. Do one of the following:  Press (Up) or (Down) to scroll through the speed-dial bi[...]

Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 29 Answering and Placing Calls Using the Directory Y ou can use the Directory to find internal or external contacts or find and activate system features. The directory uses Intelligent Directory S earch (ID S), which is similar to the “text on 9 keys” (T9) predictive sea rch f[...]

Answering and Placing Calls Page 30 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Using Account Codes Account codes record information for telepho ne record reports. Y o u may be required to enter account codes when placing calls. Co ntact y our system administrator for more information about using account codes. There are three t[...]

Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 31 Call Features Call Features The following sections descri be call-related features. Using Handsfree Mode Y ou can use H andsfree Mode to activate th e speakerphone. T o use Handsfree Mode : With the handset on-hook, dial 319 . HANDSFREE MODE ON appears. Dial 319 again to turn H[...]

Call Features Page 32 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Placing Calls On Hold Y ou can place calls on either Individual Hold or System Hold .  Individual Hold : Places an internal or external call on hold at your telephone.  System Hold : Places an external call on hold in the system. Y ou can then pi ck up[...]

Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 33 Call Features T ransferring Calls Y ou can transfer calls to other extensions or external numbers. Y ou can also transfer conference calls. See “Transferring a Conference” on pag e 39 for more information. T ransferring Calls to Other Extensions T o tr ansfer a call to anot[...]

Call Features Page 34 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 V iewing Y our System Information If you are on a call, you can temporarily view your user information (your user name and your extension number) an d the date and time. T o display your u ser informati on and the date and time: Press (S pecial), and then dial 300[...]

Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 35 Call Features Forwarding Calls Y ou can use Ma nual Call Forwardin g or System Forwarding to forward calls. Manual Call Forwarding The following table describes Manual Call Forward ing options. T o use Manual Call Forwardin g: 1. Press the Fwd button or dial the Manual Call For[...]

Call Features Page 36 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Using Dynamic Extension Express When you enable Dynamic Extension Express (DEE) on your IP phone, your incomi ng calls are automatically routed to one or more preprogrammed associated destinations according to the routing steps programmed for you. T ypically , you[...]

Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 37 Call Features The following call types do not follo w Dynamic Extension Express:  Hunt group calls  Hunt group announcement/overflow calls  T ransfer recalls, Hold re calls, Conference reca lls, and Attendant recalls Using the Handoff - Push/Pull Feature Dynam[...]

Call Features Page 38 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Receiving Message W aiting Indications If your main extension receives a message wait ing indicat ion (MWI) fr om voice ma il or the system’s st ation messaging feature, the MWI is propagated (as applic able) to your other internal associated destinations. If an[...]

Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 39 Call Features Placing Ad Hoc Conference Calls Y ou can pla ce a Ad Hoc 1 conference call with up to three internal or external parties (for a total of four parties, including yourself). T o pl ace a conference call: 1. While on the first call, press the Conf button to place the[...]

Call Features Page 40 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Ending a Conference and Placing all Parties on Hold Y ou can end a conference and place all con ference parties on Individual Hold, allowing you to toggle between the held parties and speak to one party at a time. T o end a con ference and place al l parties on In[...]

Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 41 Call Features Using Meet-Me Conferencing The Meet-Me Conferencing fe at ure allows up to eight interna l and/or external callers to dial into a conference instead of being manually added by an interna l user , as is the case when using the system’s traditional “ad hoc” co[...]

Call Features Page 42 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Joining a Meet-Me Conference Y ou can join a conference with up to seven internal and/or external parties (for a total of eight parties, including yourself). T o join a Meet-Me Confere nce: 1. Dial (or ask to be transferred to) the Con ference Assistant extension [...]

Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 43 Call Features Using Record-A-Call Y ou can use R ecord-A-Call to record a n ongoing call a s a mailbox message . 2 Y ou can then retrieve the message from your voice mailbox. T he Record -A-Call feature stays active after the other party hangs up, so you can add to the recorded[...]

Call Features Page 44 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Using Call Logging Y our call logs are records of yo ur most recent missed, received , and dialed calls. A maximum of 20 entries are stored in each call lo g. 3 Y ou can use Call Logging to:  View rec ent call activity .  View caller ID information. ?[...]

Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 45 Call Features Using Secondary Extension Buttons Secondary Extension buttons must be programmed by your system administrator . Y ou can use programmable button s as “secondary extensions.” Secondary Extensions are assigned to other extensions in the system (primary extensio [...]

Call Features Page 46 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Using Hot Desking The Hot Desking feature allows users to sha re phones or temporarily move to oth er phones and yet maintain their personal identity and preferred phone configuration se ttings. If your administrator has set you up with a Hot Desking Profile, you [...]

Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 47 Call Features Using Configuration Assist ant If Configuration Assistant is enabled for yo ur system, you can access this voice guided configuration portal that pr ovides easy-to-use, remote access to the following pho ne configuration options:  Dynamic Extension Express (see[...]

Call Features Page 48 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Accessing Configuration Assist ant Follow the instruction s below to access Configuration Assistant. T o access Configu ration Assistant: 1. Access the Configuration As sist ant extensio n number from inside or outside the system by:  dialing it from any p h[...]

Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 49 Call Features Changing the DND Settings See “Using Do-Not-Disturb (DND)” on page 69 for more information about using DND. T o cha nge the DND settings us ing Configuration Assistant: 1. Access Configuration Assist ant as describ ed in “Accessing Configuration Assistant”[...]

Call Features Page 50 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Managing Meet-Me Conferencing Access Codes See “Using Record-A-Call” on page 43 for more information about Meet-Me Conferencing. T o create a n ew Meet-Me Confe rence access code: 1. Access Configuration Assist ant as described in your existing phone user guid[...]

Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 51 Call Features Using Remote Programming If the Configuration Assistant feature is en abled for your system, Mite l recommends that you use Configuration Assistant instead of the Re mote Programming feature described i n this section. Configuration Assistant offers an enhanced, v[...]

Call Features Page 52 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Changing the DND Settings See “Using Do-Not-Disturb (DND)” on page 57 for more information about using DND. T o turn on DND using Remote Programming: 1. Do one of the following:  Call your DISA number (pro vided by your system administrator). If necessar[...]

Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 53 Call Features Changing the S t ation Passcode Y ou can use Remote Programming to change the station (telephone) passcode. T o change the station p asscode using Rem ote Programming: 1. Do one of the following:  Call your DISA number (pro vided by your system administrator[...]

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Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 55 Messages Messages This section describe s the following system messaging fea tures:  Inter-st ation messages : Inter-station messages are alerts sent to your telephone by other internal parties, notifying you to cont act the p arty who left the message. The (Messa ge) but[...]

Messages Page 56 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 V iewing and Responding to Messages When you have waiting messages, the (Message) button and Message /Ring Indicator flash and the display shows the number of waiting message s. The display shows new messages as follows:  Inter-station messages sent by other in t[...]

Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 57 Messages Using Do-Not-Disturb (DND) Y ou can use DND to stop calls and pages to your extension. When activated, internal calling parties see your selected DND message. DND does not block queue callbacks, recalls, and incoming external cal ls. The following table shows th e 20 d[...]

Messages Page 58 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Using Reminder Messages Y ou can use Reminder messages to alert you at a selected time, up to 24 hours in advance. At the selected time, the Reminde r message signals yo u with eight short tones and your disp lay shows the message, even if you are on a call. The follow[...]

Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 59 Messages Paging Other System Users Y ou can place page announcements through telephone speakers or external speake rs (if applicable). Y our system may use page zones to prevent announcements from transmitting through every telephone in the system. Each page zone contains a dif[...]

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Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 61 Hunt Group s Hunt Groups Hunt groups are groups of internal partie s (agents) who share a common (hunt grou p) extension number . Calls can ei ther be placed to the hunt group (using the hunt group extension number) or to a specific agent (using the agent’s extension number).[...]

Hunt Group s Page 62 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Logging out of ACD Hunt Group s Y ou can log out of all ACD hunt groups at once or log out of each hunt g roup one at a time. T o log out of one or more ACD hunt group: Do one of the following:  Dial 328 to log out of all of your ACD h unt groups. The display[...]

Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 63 Hunt Group s Other Hunt Group Features The following features can be used by ACD or UCD hu nt groups. Requesting Agent Help Y ou can use Agent Help to request h elp from a des ignated “Ag ent Help Extension” (usually your supervisor) during a call. When your request ca l l [...]

Hunt Group s Page 64 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Hunt Group Supervisor Features The following features can be used by h unt group supervisors only . Accepting or Rejecting Agent Help Calls Supervisors can acc ept or reject Agent Help call s. T o accept an Agent Help request: Answer as usual. Y our microphone is a[...]

Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 65 Hunt Group s Using Barge-In While monitoring a hun t group call, you can use Barge-In to join the call. T o monitor and/or barge in on a call: 1. T o use th e speakerphon e: While on hook, dial 321 . Y ou hear a confirmation tone. ENTER EXT TO MONIT OR appears. T o use the hand[...]

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Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 67 T roubleshooting Troubleshooting The following sections can help you solve proble ms that you may be e xperiencing with your telephone. Troubleshooting topics include:  Contact Information : Information about system administrator cont acts.  Error Messages : Error m[...]

T roubleshooting Page 68 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 T roubleshooting T ip s The following table incl udes troubleshooting tip s fo r telephone and system features. NOTE Y ou can often correct proble ms that you may be experienci ng by resetting th e telephone to the default settings. See “Resetting the T ele p[...]

Mitel ® 8528 T elephone User Guide – Issue 3, F ebruary 2011 Page 69 T roubleshooting When I try to use the Dynamic Extension Express – Handoff feature ( 388 ), the display shows NO CALL TO HANDOFF . The NO CALL TO HANDOFF display indicates that the call cannot be handed off because one of the follow ing may have occurred:  Y ou tried to[...]

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Index Mitel ® 8528 T elephone User Guide – Issue 3, February 2011 Page 71 A About Your Telephone 2 Access Codes 41 Account Codes 30 Account Codes, using 30 ACD Hunt Group Wrap-Up Timer, stop ping 62 ACD Hunt Groups logging in 61 logging out 62 Ad Hoc Conference Calls dropping 39 ending 40 placing 39 transferring 39 Ad Hoc Conference Parties addi[...]

Index Page 72 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 Configuration Assistant 47, 49 accessing 48 DND settings, changing 49 Dynamic Extension Expre ss settings, changing 48 Dynamic Extension Express, using 48 manual call forwarding settings, changing 49 manual call forwarding, using 49 meet-me conferencing access codes, mana[...]

Index Mitel ® 8528 T elephone User Guide – Issue 3, February 2011 Page 73 Hunt Groups accepting or rejecting Agent Help 64 Agent Help, requesting 63 agent IDs 61 Automatic Call Distribution (ACD) 61 Barge-In, using 65 calls diverting 63 monitoring 64 stealing 64 logging out of 62 types 61 Uniform Call Distribution (UCD) 61 wrap- up time r 62 I I[...]

Index Page 74 Mitel ® 8528 T elephone User Guide – Issue 3, Febru ary 2011 R Record-A-Call, using 43 Redialing, external numbers 26 Reminder Messages, using 58 Remote Programming 47, 51 DND settings , using 49 DND, using 52 Dynamic Extension Express, using 51 forward calls, using 48, 49 passcode changing 53 entering 47 station passcode, changing[...]

Index Mitel ® 8528 T elephone User Guide – Issue 3, February 2011 Page 75 V Voice Mail User Guides 55 Voice Messages deleting 56 leaving 55 listening to 56 Volume Levels 11 Volume Levels, changing 11 W Waiting Calls, answering 23 Welcome 1 Wrap-Up Timer, stopping 62[...]

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www .mitel.com THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMA TIONAL PURPOSES ONL Y . The information furnished in this document, believed by Mitel to be accurate as of the date of its publication, is subject to change without notice . Mitel assumes no responsibility for any errors or omissions in this do cument and shall have no obligation to you as[...]