Multitech 810-FX manual

        MultiVOIP ®  Voice/Fax  over  IP  Gateways   MVP210/410/810  MVP210/410/810 ‐ SS  MVP210/410/810 ‐ FX   User  Guide        [...]

 2  MultiVOIP®  Voice/Fax  over  IP  Gateways  User  Guide  S000383E  Analog  MultiVOIP  Units  (Models  MVP210,  MVP410,  MVP810)  (Models  MVP210 ‐ SS,  MVP410 ‐ SS,  MVP810 ‐ SS)  (Models  MVP210 ‐ FX,  MVP410 ‐ FX,  MVP810 ‐ FX)  Upgrade  Unit  ([...]

 MultiVOIP®  Voice/Fax  over  IP  Gateways  3   Contents  Chapter  1  –  Product  Overview  ..........................................................................................................................  6  Feature  Comparison  Table  ...........................................[...]

Contents  4  MultiVOIP®  Voice/Fax  over  IP  Gateways  Configuring  Interface  Parameters  ...............................................................................................................................  44  Call  Signaling  .................................................................[...]

 Contents  MultiVOIP®  Voice/Fax  over  IP  Gateways  5  Implementing  a  Software  Upgrade  ...........................................................................................................................  125  Downloading  IFM  Firmware  ...............................................[...]

 6 MultiVOIP®  Voice/Fax  over  IP  Gateways  Chapter 1 – P roduct Ov er v ie w The  MultiVOIP  gateways,  MVP210,  MVP410,  and  MVP810  provide  toll ‐ free  voice  and  fax  communications  over  the  Internet  or  an  Intranet.  By  integrat ing  voice  and[...]

 Chapter  1  –  Product  Overview  MultiVOIP®  Voice/Fax  over  IP  Gateways  7  Interfaces  to  Help  You  Use  the  MultiVOIP  Two  interfaces  help  you  use  your  MultiVOIP:  ● A  web  interface  ● Windows  software  interface  The  web ?[...]

Chapter  1  –  Product  Overview  8  MultiVOIP®  Voice/Fax  over  IP  Gateways  Computer  Requirements  The  computer  on  which  the  MultiVOIP’s  configuration  program  is  installed  must  meet  these  requirements:  ● IBM ‐ compatible  PC  with  [...]

 MultiVOIP®  Voice/Fax  over  IP  Gateways  9  Chapter 2 – Inst al ling and Cabling th e Mult iV OIP The  MVP210  MultiVOIP  models  are  tabletop  units.  The  MVP410  and  MVP810  MultiVOIPs  are  heavier  units.  As  such  two  or  more  people  need  to[...]

Chapter  2  –  Installing  and  Cabling  the  MultiVOIP  10  MultiVOIP®  Voice/Fax  over  IP  Gateways  MVP410/810  models  content  list  ● MVP410  or  MVP810  ● DB9  to  DB25  cable  ● Mounting  brackets  and  screws  ● Power  cord  ● Printed[...]

 Chapter  2  –  Installing  and  Cabling  the  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  11   Connecting  the  MVP210  to  LAN  and  Telephone  Equipment  To  connect  the  MultiVOIP  unit  to  your  LAN  and  tele phone  equipment: [...]

Chapter  2  –  Installing  and  Cabling  the  MultiVOIP  12  MultiVOIP®  Voice/Fax  over  IP  Gateways  c. For  a  DID  connection .  ( DID  Example:  DID  fax  system  or  DID  voice  phone  lines )  Connect  one  end  of  an  RJ ‐ 11  phone [...]

 Chapter  2  –  Installing  and  Cabling  the  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  13  For  DID  channels  only  For  any  channel  on  which  you  are  using  the  DID  interface  type,  you  must  change  the  jumper  o[...]

Chapter  2  –  Installing  and  Cabling  the  MultiVOIP  14  MultiVOIP®  Voice/Fax  over  IP  Gateways  Connecting  MultiVOIP  to  LAN  and  Telephone  Equipment  (MVP  410/810)  To  connect  the  MultiVOIP  to  your  LAN  and  telephone  equipment.: [...]

 Chapter  2  –  Installing  and  Cabling  the  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  15  c. For  a  DID  connection.  (DID  Examples:  DID  fax  system  or  DID  voice  phone  lines.)  Connect  one  end  of  an  RJ ‐ 11  pho[...]

Chapter  2  –  Installing  and  Cabling  the  MultiVOIP  16  MultiVOIP®  Voice/Fax  over  IP  Gateways   3. Pull  the  main  circuit  card  out  about  5  inches  (the  power  connection  to  the  board  prevents  it  from  being  removed  en[...]

 MultiVOIP®  Voice/Fax  over  IP  Gateways  17  Chapter 3 – Inst al ling Sof t w ar e Setting  up  your  MultiVOIP  involves  the  following  tasks:  1. Install  the  software  onto  the  PC.  This  step  is  described  in  further  detail  in  this  [...]

Chapter  3  –  Installing  Softwar e  18  MultiVOIP®  Voice/Fax  over  IP  Gateways   6. Select  a  program  folder  location  for  the  MultiVOIP  software  program  icon.  Click  Next .  Progress  windows  appear  while  files  are  being  copied. ?[...]

 Chapter  3  –  Installing  Softwar e  MultiVOIP®  Voice/Fax  over  IP  Gateways  19  7. In  the  next  wizard  panel,  sel ect  the  COM  port  that  the  command  PC  uses  when  com municating  with  the  MultiVOIP  unit.  After  you  inst[...]

Chapter  3  –  Installing  Softwar e  20  MultiVOIP®  Voice/Fax  over  IP  Gateways  Configuring  for  VOIP  Communications  This  section  describes  how  to  configure  the  MultiVOIP  so  you  can  use  VOIP  communications.  ● Ethernet/IP  ● Voice/F[...]

 Chapter  3  –  Installing  Softwar e  MultiVOIP®  Voice/Fax  over  IP  Gateways  21  Setting  IP  Address  For  basic  operation  of  the  unit,  you  must  set  a  unique  LAN  IP  addre ss  as  well  as  a  subnet  mask  and  Gateway ?[...]

Chapter  3  –  Installing  Softwar e  22  MultiVOIP®  Voice/Fax  over  IP  Gateways  9. Enter  DNS  Server  IP  Address  10. If  desired,  check  the  Enable  SRV  checkbox.  11. The  Diff  Serv  Parameters  group  helps  you  specify  settings  for ?[...]

 Chapter  3  –  Installing  Softwar e  MultiVOIP®  Voice/Fax  over  IP  Gateways  23  Setting  Voice/Fax  Parameters  You  must  configure  the  individual  channels  before  using  your  unit.  If  channels  have  the  same  parameters,  you  can [...]

Chapter  3  –  Installing  Softwar e  24  MultiVOIP®  Voice/Fax  over  IP  Gateways  To  configure  channels:  1. From  the  Select  Channel  drop ‐ down  list,  select  the  channel  you  want  to  configure.  2. In  the  Fax/ Modem  Paramet ers ?[...]

 Chapter  3  –  Installing  Softwar e  MultiVOIP®  Voice/Fax  over  IP  Gateways  25  Setting  Interface  Parameters  The  Interface  parameters  control  the  telephony  setti ngs  that  are  applied  to  the  individual  MultiVOIP  channels.  Configure ?[...]

Chapter  3  –  Installing  Softwar e  26  MultiVOIP®  Voice/Fax  over  IP  Gateways  To  set  Interfac e  Parameters:  1. From  the  Channel  drop  down  list,  select  Channel  whose  parameters  you  want  to  configure.  2. From  the  Interface  Ty[...]

 Chapter  3  –  Installing  Softwar e  MultiVOIP®  Voice/Fax  over  IP  Gateways  27  b. Complete  Disconnect  fields:  • Current  Reversal  (use  current  reversal  to  disconnect)  • Current  Loss  (loss  of  current  triggers  disconnect)  • Current ?[...]

Chapter  3  –  Installing  Softwar e  28  MultiVOIP®  Voice/Fax  over  IP  Gateways  Setting  Call  Signaling  There  are  three  choices  for  Call  Signaling:  H.323,  SIP  and  SPP,  the  –SS  models  onl y  support  SIP  and  the  –FX  m[...]

 Chapter  3  –  Installing  Softwar e  MultiVOIP®  Voice/Fax  over  IP  Gateways  29  Configuring  H.323  Call  Signal  This  feature  is  not  supported  by  –SS  and  –FX  series.  1. Check  Fast  Start ,  as  this  may  be  needed  for ?[...]

Chapter  3  –  Installing  Softwar e  30  MultiVOIP®  Voice/Fax  over  IP  Gateways  Setting  the  Region  or  Country  Select  the  country  or  region  in  which  the  MultiVOIP  unit  operates.  Use  the  custom  option  if  the  available  s[...]

 Chapter  3  –  Installing  Softwar e  MultiVOIP®  Voice/Fax  over  IP  Gateways  31  Defining  the  Phone  Book  A  populated  phone  book  helps  the  VOIP  unit  translate  call  traffic.  You  need  the  information  for  both  a  local  [...]

Chapter  3  –  Installing  Softwar e  32  MultiVOIP®  Voice/Fax  over  IP  Gateways  Configuring  the  Outbound  Phone  Book  1. Select  Add  Entry.  2. To  allow  unmatched  destinations  an  alternative,  check  Accept  Any  Number.  3. In  the  Destin[...]

 MultiVOIP®  Voice/Fax  over  IP  Gateways  33  Chapter 4 – Conf ig ur ing Y our Mult iV OIP Two  interfaces  help  you  use  your  MultiVOIP:  ● A  web  interface  ● Windows  software  interface  You  must  set  eight  parameters  for  proper  MultiVOIP  [...]

Chapter  4  –  Configuring  Your  MultiVOIP  34  MultiVOIP®  Voice/Fax  over  IP  Gateways  Navigating  the  Software  To  launch  the  MultiVOIP  software:  1. From  the  Start  button,  select  All  Progra ms ,  MultiVOIP  x.xx,  where  x  represents ?[...]

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  35  Configuration  Information  Checklist  The  following  chart  helps  you  organize  the  configuration  information  nee ded.  The  –SS  and  –F X  models  d[...]

Chapter  4  –  Configuring  Your  MultiVOIP  36  MultiVOIP®  Voice/Fax  over  IP  Gateways  Setting  Ethernet/IP  This  section  describes  the  Ethernet  settings  needed  for  the  MultiVOIP  unit.  In  each  field,  enter  the  values  that  fit ?[...]

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  37  Ethernet/IP  Parameter  Definitions  Field  Name  Values  Descri ption  Ethernet  Parameters  Packet  Prioritization  (802.1p)  Y/N  Select  to  activate  prioritiz[...]

Chapter  4  –  Configuring  Your  MultiVOIP  38  MultiVOIP®  Voice/Fax  over  IP  Gateways  Ethernet/IP  Parameter  Definitions  (continued) Field  Name  Values  Descri ption  Diff  Serv  Parameter  fields  Diff  Serv  PHB  (Per  Hop  Behavior)  values  [...]

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  39  Setting  Voice/Fax  Parameters  Configure  the  Voice/Fax  section  for  each  channel  used.  For  convenience,  after  you  have  established  a  set  of ?[...]

Chapter  4  –  Configuring  Your  MultiVOIP  40  MultiVOIP®  Voice/Fax  over  IP  Gateways  Voice/Fax  Parameter  Definitions Field  Name  Values  Descri ption  Default  ‐‐ When  this  button  is  clicke d,  all  Voice/F AX  parameters  are  set  to [...]

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  41  Voice/Fax  Parameter  Definitions  (continue d)   Coder  Parameters  Coder  Manual  or  Automatic  Determines  whether  selection  of  coder  is  manual  o[...]

Chapter  4  –  Configuring  Your  MultiVOIP  42  MultiVOIP®  Voice/Fax  over  IP  Gateways  Voice/Fax  Parameter  Definitions  (continue d)   Field  Name  Values  Descri ption  AutoCall/Offhook  Alert  Parameters   Auto  Call  /  Offhook  Alert  AutoCall, ?[...]

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  43  Voice/Fax  Parameter  Definitions  (continue d)  Field  Name  Values  Descri ption  Dynamic  Jitter  Dynamic  Jitter  Buffer  Dynamic  Jitter  defines  a  min[...]

Chapter  4  –  Configuring  Your  MultiVOIP  44  MultiVOIP®  Voice/Fax  over  IP  Gateways  When  interoperating  with  older  MultiVOIP  products  (that  is,  earlier  than  releas e  x.11),  for  backward  compatibility,  configure  th e  payload  type ?[...]

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  45  Configuring  FXS  Loop  Start  Parameters  The  figure  and  table  that  follow  describe  the  parameters  applicable  to  FXS  Loop  Start.   FXS [...]

Chapter  4  –  Configuring  Your  MultiVOIP  46  MultiVOIP®  Voice/Fax  over  IP  Gateways   FXS  Loop  Start  In terface:  Parameter  Definitions  (continued)  Field  Name  Values  Descri ption  Flash  Hook  Options  fields  Generation  ‐‐ Not  appl[...]

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  47  Configuring  Message  Waiting  The  Message  Waiting  Indication  feature  provides  an  audible  or  visible  indication  that  a  message  is  available.  A[...]

Chapter  4  –  Configuring  Your  MultiVOIP  48  MultiVOIP®  Voice/Fax  over  IP  Gateways  ● The  Channel  type  corresponding  to  that  Inbound  ph one  book  entry  has  to  be  FXS  on  the  Interface  window.  ● The  Message  Waiting  Ind[...]

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  49  FXO  Interface:  Parameter  Definitions Field  Name  Values  Descri ption  Interface  Type  FXO  Enables  FXO  features.  Dialing  Options   Regeneration  Pulse, ?[...]

Chapter  4  –  Configuring  Your  MultiVOIP  50  MultiVOIP®  Voice/Fax  over  IP  Gateways  FXO  Supervision  When  the  selected  Interfac e  type  is  FXO,  the  Supervision  button  is  active.  Click  Supervision  to  access  call  answering  supe[...]

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  51  FXO  Supervision  Parameter  Definitions  Field  Name  Values  Descri ption  Answer  Supervision  fields   Current  Reversal  Y/N  When  this  option  is  se [...]

Chapter  4  –  Configuring  Your  MultiVOIP  52  MultiVOIP®  Voice/Fax  over  IP  Gateways  FXO  Supervision  Parameter  Definitions  (continue d)  Field  Name  Values  Descri ption  Disconnect  Supervision  fields  DTMF  Tone   Enables  supervision  of [...]

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  53  E&M  Parameters  The  parameters  applicable  to  the  E& M  telephony  interface  type  are  shown  in  the  figure  and  described  in  the  tabl[...]

Chapter  4  –  Configuring  Your  MultiVOIP  54  MultiVOIP®  Voice/Fax  over  IP  Gateways  E&M  Interface  Parameter  Definitions Field  Name  Values  Descri ption  Interface  E&M  Enables  E&M  features  Type  I  –  V  Type  of  E&M  [...]

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  55  E&M  Interface  Types  There  are  five  different  types  of  the  E& M  interface  an d  the  MVP210/410/810  models  support  them  all;  but  T[...]

Chapter  4  –  Configuring  Your  MultiVOIP  56  MultiVOIP®  Voice/Fax  over  IP  Gateways  DID  Parameters  The  parameters  applicable  to  the  Direct  Inward  Dial  (DID)  telepho ny  interface  type  are  shown  in  the  figure  that  follows [...]

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  57  Call  Signaling  Three  types  of  Call  Signaling  are  available:  H.323,  SIP  and  SPP.  Each  type  has  feature s  that  may  make  it  more  a[...]

Chapter  4  –  Configuring  Your  MultiVOIP  58  MultiVOIP®  Voice/Fax  over  IP  Gateways  H.323  Call  Signaling  Parameter  Definitions . Field  Name  Values  Descri ption  Use  Fast  Start  Y/N  Enables  the  H.323  Fast  Start  procedure.  May  need[...]

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  59  SIP  Session  Initiation  Protocol  is  available  for  application  layer  control  of  the  MultiVOIP.  The  fields  are  detailed  in  the  table  that [...]

Chapter  4  –  Configuring  Your  MultiVOIP  60  MultiVOIP®  Voice/Fax  over  IP  Gateways  SIP  Call  Signaling  Parameter  Definitions  Field  Name  Values  Descri ption  SIP  Proxy  Parameters  Signaling  Port  port  Port  number  on  which  the ?[...]

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  61  Configuring  SIP  Server  The  MultiVOIP  210/410/810 ‐ SS  models  have  the  additional  capability  of  SIP  survivability.  This  section  describes  the ?[...]

Chapter  4  –  Configuring  Your  MultiVOIP  62  MultiVOIP®  Voice/Fax  over  IP  Gateways  addresses  for  private  networks  not  accessible  via  Internet  or  PSTN.  IP  Addresses  n.n.n.n  List  of  IP  addresses (separated  by  semicolon) of  endpo[...]

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  63  SIP  Server  Predefined  End p oints  Parameter  Definitions Field  Name  Values  Descri p tion Endpoint  Name  name  Identifier  for  gateway  within  SIP  VOIP  s[...]

Chapter  4  –  Configuring  Your  MultiVOIP  64  MultiVOIP®  Voice/Fax  over  IP  Gateways  SPP  Multi ‐ Tech  developed  Single  Port  Protocol  for  dynamic  IP  addressing  when  the  feature  is  set  to  Registrar/Client  mode.  The  other  set[...]

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  65  SPP  Call  Signaling  Parameter  Definitions Field  Name  Values  Descri ption  Mode  Direct,  Client,  or  Registrar  In  direct  mode ,  all  VOIP  gateways ?[...]

Chapter  4  –  Configuring  Your  MultiVOIP  66  MultiVOIP®  Voice/Fax  over  IP  Gateways  Configuring  SNMP  If  you  want  to  manage  your  MultiVOIP  remotely  using  the  MultiVoipManager  software,  set  the  Simple  Network  Management  Protocol [...]

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  67  Configuring  Regional  Parameters  Use  the  Regional  Parameters  to  set  the  phone  signaling  tones  and  cadences.  For  the  country  selected,  the ?[...]

Chapter  4  –  Configuring  Your  MultiVOIP  68  MultiVOIP®  Voice/Fax  over  IP  Gateways  “Regional  Parameter”  Definitions Field  Name  Values  Descri ption  Country/Region  USA,  Japan,  UK,  Custom  Name  of  a  country  or  region  that  uses [...]

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  69  “Regional  Parameter”  Definitions  (continued)   Field  Name  Values  Descri ption  Country  Selection  for  Built ‐ In  Modem  ( not  applicable  to  MVP210[...]

Chapter  4  –  Configuring  Your  MultiVOIP  70  MultiVOIP®  Voice/Fax  over  IP  Gateways  Setting  Custom  Tones  and  Cadences  (optional).  A  secondary  dialog  box  allows  you  to  customize  DTMF  tone  pairs  to  create  unique  ring ‐ tone[...]

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  71  Configuring  SMTP  Parameters  Setting  the  SMTP  Parameters  (Log  Reports  by  Email).  Use  the  SMTP  Parameters  window  for  configuring  how  log  [...]

Chapter  4  –  Configuring  Your  MultiVOIP  72  MultiVOIP®  Voice/Fax  over  IP  Gateways  “SMTP  Parameters”  Definitions Field  Name  Values  Descri ption  Enable  SMTP  Y/N  To  send  log  reports  by  email,  enable  this  checkbox.  To  enable [...]

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  73  Click  Select  Fields  to  open  the  SMTP  Parameters  dialog  box.  This  secondary  dialog  box  helps  you  customize  email  logging.  The  MultiV OIP[...]

Chapter  4  –  Configuring  Your  MultiVOIP  74  MultiVOIP®  Voice/Fax  over  IP  Gateways  RADIUS  In  general,  RADIUS  is  concerned  with  authentication,  authorization,  and  accounting.  The  MultiVOIP  supports  the  accounting  and  authentication [...]

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  75  The  table  that  follows  describes  the  fields  of  the  RADIUS  window.  RADIUS  Window Field  Definitions Field  Name  Values  Descri ption  Enable  Account[...]

Chapter  4  –  Configuring  Your  MultiVOIP  76  MultiVOIP®  Voice/Fax  over  IP  Gateways  Logs/Traces  The  Logs/Traces  window  lets  you  choose  how  the  VOIP  administrator  receives  log  reports  about  the  M ultiVOIP’s  performance  and  the[...]

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  77  NAT  Traversal  Setting  the  NAT  Traversal  parameters.  NAT  (Network  Address  Translation)  parameters  are  applicable  only  when  the  MultiVOIP  is  [...]

Chapter  4  –  Configuring  Your  MultiVOIP  78  MultiVOIP®  Voice/Fax  over  IP  Gateways  Supplementary  Services  Supplementary  Services  features  derive  from  the  H.450  standard,  which  brings  to  the  VOIP  telephony  functions  once  only  a[...]

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  79  The  table  that  follows  describes  the  Supplementary  Ser vices  fields.  Supplementary  Services  Para meter  Definitions Field  Name  Values  Descri ption [...]

Chapter  4  –  Configuring  Your  MultiVOIP  80  MultiVOIP®  Voice/Fax  over  IP  Gateways  Supplementary  Services  Definitions  (conti nued) Field  Name  Description  Calling  Party,  Allowed  Name  Type  (CNI)  If  the  ‘home’  VOIP  unit  is  origin[...]

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  81  Save  Settings  Save  &  Reboot  Saving  the  MultiVOIP  Configuration.  When  values  have  been  set  for  all  of  the  MultiVOIP’s  various  o[...]

Chapter  4  –  Configuring  Your  MultiVOIP  82  MultiVOIP®  Voice/Fax  over  IP  Gateways  Troubleshooting  Software  Issues  In  the  lower  left  corner  of  the  window,  the  connection  status  of  the  MultiVOIP  appear.  The  messages  in  [...]

 MultiVOIP®  Voice/Fax  over  IP  Gateways  83  Chapter 5 – Conf ig ur ing t he Phone Boo k When  a  VOIP  serves  a  PBX  system,  ensure  that  the  VOIP’s  operation  is  transparent  to  the  telephone  end  user.  Make  sure  the  VOIP  does  n[...]

Chapter  5  –  Configuring  the  Phone  Book  84  MultiVOIP®  Voice/Fax  over  IP  Gateways  Initially  Configuring  the  Phonebook  This  section  describes  setting  up  the  phone  book.  It  provides  examples  that  help  you  enter  the  corr[...]

 Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  85  5. In  the  Destination  Pattern  field  of  the  Add/Edit  Outbound  Phonebook  window,  enter  the  di gits  from  step  4  followed  by  the  digits[...]

Chapter  5  –  Configuring  the  Phone  Book  86  MultiVOIP®  Voice/Fax  over  IP  Gateways  Configuring  the  Inbound  Phonebook  1. Open  the  MultiVOIP  program.  ( Start  |  MultiVOIP  xxx  |  Configuration )  2. Go  to  Phone  Book  |  Inbound ?[...]

 Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  87  Phone  Book  Descriptions  Outbound  Phone  Book/List  Entries  Fields  in  the  Details  group  differ  depending  on  the  protocol  (H.32 3,  SIP,  or [...]

Chapter  5  –  Configuring  the  Phone  Book  88  MultiVOIP®  Voice/Fax  over  IP  Gateways  Add/Edit  Outbound  Phone  Book   Enter  Outbound  Phone  Book  data  for  your  MultiVOIP  unit.  Note  that  the  Advanced  button  gives  access  to [...]

 Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  89  Add/Edit  Outbound  Phone  Book:  Field  Definitions Field  Name  Values  Descri ption  Accept  Any  Number  Y/N  When  checked,  “Any  Number”  appears [...]

Chapter  5  –  Configuring  the  Phone  Book  90  MultiVOIP®  Voice/Fax  over  IP  Gateways  Add/Edit  Outbound  Phone  Book:  Field  Definitions  (continued)  Field  Name  Values  Descri ption  SIP  Fields  Use  Proxy  Y/N  Select  if  proxy  serv[...]

 Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  91  Configuring  Alternate  Routing  Alternate  routing  provides  an  alternate  path  for  calls  if  the  primary  IP  network  cannot  carry  the  traf[...]

Chapter  5  –  Configuring  the  Phone  Book  92  MultiVOIP®  Voice/Fax  over  IP  Gateways  PSTN  Failover  Feature.  You  can  program  the  MultiV OIP  to  divert  calls  to  th e  PSTN  temporarily  if  the  IP  network  fails.  The  followi[...]

 Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  93  Add/Edit  Inbound  Phone  Book  [...]

Chapter  5  –  Configuring  the  Phone  Book  94  MultiVOIP®  Voice/Fax  over  IP  Gateways  Enter  Inbound  Phone  Book  data  for  your  MultiVOIP.  The  table  that  follows  describes  the  Add/Edi t  Inbound  Phone  Book  window. Add/Edit  Inboun[...]

 Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  95  Authorized  User  Name  and  Password  for  SIP  To  enable  the  Registration  Options  on  the  Add/ Edit  Inbound  Phone  Book,  activate  Use  SIP [...]

Chapter  5  –  Configuring  the  Phone  Book  96  MultiVOIP®  Voice/Fax  over  IP  Gateways  Phonebook  Examples  North  America  This  section  describes  how  Outbound  and  Inbound  Phonebook  entries  work  with  multiple  area  codes.  This  exam[...]

 Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  97  The  figure  that  follows  shows  Outbound  Phonebook  entries  for  the  VOIP  located  in  the  company’s  Baltimore  facility.   The  entries  in[...]

Chapter  5  –  Configuring  the  Phone  Book  98  MultiVOIP®  Voice/Fax  over  IP  Gateways  The  simplest  case  is  a  call  from  Baltimore  to  a  phone  within  the  Minneapolis/St.  Paul  area  code  where  the  company’s  VOIP  and  [...]

 Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  99  Europe  The  most  direct  use  of  the  VOIP  system  is  making  calls  between  th e  offices  where  the  VOIPs  are  located.  Consider,  for ?[...]

Chapter  5  –  Configuring  the  Phone  Book  100  MultiVOIP®  Voice/Fa x  over  IP  Gateways  The  next  examp le  has  the  following  features:  ● Employees  in  all  cities  can  call  each  other  over  the  VOIP  system  using  4 ‐ dig[...]

 Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  101  The  illustration  that  follows  shows  an  outline  of  the  equi pment  setup  in  these  three  offices.  [...]

Chapter  5  –  Configuring  the  Phone  Book  102  MultiVOIP®  Voice/Fa x  over  IP  Gateways  The  following  figure  shows  Outbound  Phone  Book  entries  for  the  VOIP  located  in  the  company’s  London  facility.   The  Inbound  Phone [...]

 Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  103  The  figure  that  follows  shows  Outbound  Phone  Book  entries  for  the  VOIP  located  in  the  company’s  Paris  facility.   The  Inbound ?[...]

Chapter  5  –  Configuring  the  Phone  Book  104  MultiVOIP®  Voice/Fa x  over  IP  Gateways  The  figure  that  follows  shows  Outbound  Phone  Book  entries  for  the  VOIP  in  the  company’s  Amsterdam  facility.   The  Inbound  Phone ?[...]

 Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  105  Variations  of  Caller  ID  The  Caller  ID  feature  depends  on  both  the  telco  central  office  and  the  MultiVOIP  phone  book.  For  more [...]

Chapter  5  –  Configuring  the  Phone  Book  106  MultiVOIP®  Voice/Fa x  over  IP  Gateways  The  illustration  that  follows  shows  VOIP  Caller  ID  Example  3,  a  call  through  telco  central  office  without  standard  CID,  entering  SPP [...]

 Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  107  The  illustration  that  follows  shows  VOIP  Caller  ID  Example  5,  a  call  through  telco  central  office  without  standard  CID  entering  DI[...]

 108  MultiVOIP®  Voice/Fa x  over  IP  Gateways  Chapter 6 – Using t he Sof t w ar e This  chapter  describes  the  software  that  hel ps  you  oper ate  and  maintain  your  MultiVOIP.  It  also  describes  how  to  update  the  firmware  and  software. [...]

 Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  109  System  Information  Window  This  window  presents  system  information  that  is  useful  for  troubleshooting.  You  can  find  the  information  under  the  Configurati[...]

Chapter  6—Using  the  Software  110 MultiVOIP®  Voice/Fa x  over  IP  Gateways  A  setting  in  the  Logs/Traces  window—which  is  under  the  Configuration  section—controls  how  often  the  System  Information  window  is  updated.   Statistics  Se[...]

 Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  111  Call  Progress  Details:  Field  Definitions Field  Name  Values  Descri ption  Channel  1 ‐ n  Number  of  data  channel  or  time  slot  on  which  the  call  is [...]

Chapter  6—Using  the  Software  112 MultiVOIP®  Voice/Fa x  over  IP  Gateways  Call  Progress  Details:  Field  Definitions  (continue d)  Field  Name  Values  Descri ption  Supplementary  Services  Status  Call  on  Hold  alphanumeric  Describes  held  call[...]

 Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  113  Logs  Window Details:  Field  Definitions Field  Name  Values  Descri ption  Log  #  column  1  or  higher  All  calls  are  assigned  an  event  number  in  chronologic[...]

Chapter  6—Using  the  Software  114 MultiVOIP®  Voice/Fa x  over  IP  Gateways  FROM  Details   Gateway  Name  alphanumeric  Identifier  for  the  VOIP  gateway  that  originated  this  call.  IP  Address  n.n.n.n  IP  address  of  the  VOIP  gateway[...]

 Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  115  IP  Statistics   UDP  versus  TCP .  (User  Datagram  Protocol  versus  Transmission  Control  Protocol).  UDP  provides  unguaranteed,  connectionless  transmission  of  data[...]

Chapter  6—Using  the  Software  116 MultiVOIP®  Voice/Fa x  over  IP  Gateways  IP  Statistics :  Field  Definitions Field  Name  Values  Descri ption  IP  Address  n.n.n.n  IP  address  of  the  MultiVOIP.  For  an  IP  address  to  be  displayed  here[...]

 Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  117  Link  Management  The  Link  Management  window  is  an  automated  utility  for  pinging  endpoints  on  your  VOIP  network.  This  utility  generates  pings  of  v[...]

Chapter  6—Using  the  Software  118 MultiVOIP®  Voice/Fa x  over  IP  Gateways  Registered  Gateway  Details  The  Registered  Gateway  D etails  window  presents  a  real ‐ time  dis play  of  the  special  operating  parameters  of  the  Single  Port  [...]

 Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  119  Servers  H.323  GateKeepers  The  –SS  and ‐ FX  series  of  MultiVOIPs  do  not  support  H.323.    H.323  Gatekeepers  (Statistics,  Servers):  Field  Definitions [...]

Chapter  6—Using  the  Software  120 MultiVOIP®  Voice/Fa x  over  IP  Gateways  SIP  Proxies    SIP  Proxies  (Sta tistics,  Servers):  Field  Definitions Field  Name  Values  Descri ption  Column  Headings  IP  Address  n.n.n.n  The  IP  address  of ?[...]

 Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  121  SPP  Registrars  The  –SS  models  do  not  support  the  SPP  signaling  pro tocol.    SPP  Registrars  (Statistics,  Servers):  Field  Definitions  Field  Name  V[...]

Chapter  6—Using  the  Software  122 MultiVOIP®  Voice/Fa x  over  IP  Gateways  Advanced  Packetization  Time  You  can  use  the  Packetization  Time  window  to  specify  definite  packetization  rates  for  coders  selected  in  the  Voice/FAX  Paramete[...]

 Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  123  MultiVOIP  Program  Menu  Items  After  you  have  installed  the  MultiVOIP  program  on  the  PC,  you  can  launch  it  from  the  Programs  group  of  the  [...]

Chapter  6—Using  the  Software  124 MultiVOIP®  Voice/Fa x  over  IP  Gateways  “Downloading”  here  refers  to  transferring  program  files  from  the  PC  to  the  nonvolatile  “flash”  memory  of  the  MultiVOIP.  Such  transfers  are  made [...]

 Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  125  Implementing  a  Software  Upgrade  You  can  use  a  single  command  at  the  MultiVOIP  Windows  interface—  namely  Upgrade  Software —to  upgrade  MultiVOIP  softw[...]

Chapter  6—Using  the  Software  126 MultiVOIP®  Voice/Fa x  over  IP  Gateways  Downloading  Firmware  1. The  MultiVOIP  Configuration  program  must  be  off  when  invoking  the  Downlo ad  Firmware  command.  If  it  is  on,  the  command  does  not[...]

 Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  127  Downloading  Factory  Defaults  1. The  MultiVOIP  Configuration  program  must  be  off  when  invoking  the  Do wnload  Factory  Defaults  command.  If  it  is  on,  t[...]

Chapter  6—Using  the  Software  128 MultiVOIP®  Voice/Fa x  over  IP  Gateways  Downloading  IFM  Firmware  The  Interface  Module  (IF M)  is  the  teleph ony  interface  for  analog  MultiVOIP  units.  Th ere  is  one  IFM  for  each  channel  of  [...]

 Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  129  7. The  IFM  Firmware  Downlo ad  dialog  box  appears.  Check  Cop y  to  All  IFMs  and  click  OK .s  Different  IFMs  in  the  same  VOIP  are  only  rarely ?[...]

Chapter  6—Using  the  Software  130 MultiVOIP®  Voice/Fa x  over  IP  Gateways  Setting  and  Downloading  User  Defaults  The  Download  User  Defaults  comman d  allows  you  to  maintain  a  known  working  configuration  that  is  specific  to  your[...]

 Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  131  Setting  a  Password  Windows  Interface  After  designating  a  user  na me  and  setting  a  password,  that  password  is  required  to  gain  access  to  the  [...]

Chapter  6—Using  the  Software  132 MultiVOIP®  Voice/Fa x  over  IP  Gateways   When  MultiVOIP  program  asks  for  password  at  launch  of  program,  the  program  simply  shuts  down  if  CANCEL  is  selected.  The  MultiVOIP  program  produces [...]

 Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  133  Upgrading  Software  As  noted  earlier  the  Upgrade  Software  command  transfers,  from  the  controller  PC  to  the  Mul tiVOIP  unit,  firmware  (including  the  H[...]

Chapter  6—Using  the  Software  134 MultiVOIP®  Voice/Fa x  over  IP  Gateways  FTP  Server  File  Transfers  (“Downloads”)  Multi ‐ Tech  built  an  FTP  server  into  the  MultiVOIP  unit.  Therefore,  you  can  transfer  files  from  the  controll[...]

 Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  135  3. Install  FTP  Client  Program  or  Use  Substitut e .  Install  an  FTP  client  program  on  the  controller  PC.  You  can  use  FTP  to  transfer  files  by [...]

Chapter  6—Using  the  Software  136 MultiVOIP®  Voice/Fa x  over  IP  Gateways  5. Identify  Files  to  be  Updated .  Determine  which  files  to  update.  Six  types  of  files  can  be  updated  using  the  FTP  feature.  In  some  cases,  the [...]

 Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  137  To  download  with  a  web  browser:  ● In  the  local  Windows  browser,  locate  the  directory  holding  the  Mul tiVOIP  program  files.  The  default  location[...]

Chapter  6—Using  the  Software  138 MultiVOIP®  Voice/Fa x  over  IP  Gateways  To  download  with  FTP  client  program:  ● In  the  local  directory  browser  of  the  FTP  client  program,  locate  the  directory  holding  the  MultiVOIP  program ?[...]

 Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  139  Web  Browser  Interface   You  can  control  the  MultiVOIP  unit  with  a  graphical  us er  interface  (interface)  based  on  the  common  web  browser  platform. [...]

Chapter  6—Using  the  Software  140 MultiVOIP®  Voice/Fa x  over  IP  Gateways  The  primary  advantage  of  the  web  in terface  is  remote  access  for  control  and  configuration.  The  controller  PC  and  the  MultiVO IP  unit  itself  must  b[...]

 Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  141  Setting  Up  SysLog  Server  Functions  Multi ‐ Tech  included  SysLog  server  functions  into  the  software  of  the  MultiVOIP  units.  SysLog  is  a  standard  fo[...]

 142  MultiVOIP®  Voice/Fa x  over  IP  Gateways  Appendix A – Cable P in- Outs Command  Cable  RJ ‐ 45  Connecto r  End ‐ to ‐ En d  Pin  Info    RJ ‐ 45  connector  plugs  into  Command  Port of  MultiVOIP. DB ‐ 9  connector  plugs  into  serial  port ?[...]

 Appendix  A—Cable  Pinouts  MultiVOIP®  Voice/Fax  over  IP  Gateways  143  Voice/Fax  Channel  Connectors   Pin  Functions  (E&M  Interfac e) Pin  Description  Funct ion  1  M  Input  2  E  Output  3  T1  4 ‐ Wire  Output  4  R  4 ‐ Wire [...]

 144  MultiVOIP®  Voice/Fa x  over  IP  Gateways  Appendix B – T CP/UD P P or t As s i gn m e n t s Well  Known  Port  Numbers  The  following  description  of  port  number  assignments  for  Internet  Protocol  (IP)  commu nication  is  take n  from  the  Inter[...]

 MultiVOIP®  Voice/Fax  over  IP  Gateways  145  Appendix C – Instal ling an MVP428 Upg rade Car d This  appendix  describes  how  to  install  an  additional  circuit  board  into  the  MVP410,  changi ng  it  from  a  4 ‐ channel  VOIP  to  an  8 ‐ chann[...]

Appendix  C—Installing  an  MVP428  Upg rade  Card  146 MultiVOIP®  Voice/Fa x  over  IP  Gateways   4. Slide  the  main  circuit  boar d  out  of  the  chassis  far  enough  to  unplug  the  power  connector.   5. Unplug  the  power  connector  fr[...]

 Appendix  C—Installing  an  MVP428  Upg rade  Card  MultiVOIP®  Voice/Fax  over  IP  Gateways  147  10. There  are  two  copper ‐ plated  holes  at  the  LED  edge  of  the  circuit  card.  Place  a  nut  beneath  each  hole,  with  the  lock[...]

 148  MultiVOIP®  Voice/Fa x  over  IP  Gateways  Appendix D – R eg ulator y Inf orm ation EMC,  Safety,  and  R&TTE  Directive  Compliance  The  CE  mark  is  affixed  to  this  product  to  confirm  compliance  with  the  following  European  Community  [...]

 Appendix  D  –  Regulatory  Inf ormation  MultiVOIP®  Voice/Fax  over  IP  Gateways  149  Before  installing  this  equipment,  users  shoul d  ensure  that  it  is  permissible  to  be  connected  to  the  facilities  of  the  local  telecommunicati[...]

 150  MultiVOIP®  Voice/Fa x  over  IP  Gateways  Appendix E – W aste Elect r ical and Elect ronic Equipment (WEEE) Statement July,  2005  The  WEEE  directive  places  an  obligation  on  EU ‐ based  manufacturers,  distributors,  retailers  and  importers  to  take ‐ b[...]

 MultiVOIP®  Voice/Fax  over  IP  Gateways  151  Appendix F – C -R O HS HT/TS Substanc e Conc ent ration 依照中国标准的有毒有害物质信息  根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管理办法》（第 [...]

 152  MultiVOIP®  Voice/Fa x  over  IP  Gateways  Inde x A  Auto  Disconnect,  43  AutoCall/Offhook,  42  C  Cabling:  210,  11;  410/810,  14  Call  Hold,  78  Call  Name  Identification,  78  Call  Progress  fields,  111  Call  Transfer,  78  Call [...]

 Index  MultiVOIP®  Voice/Fax  over  IP  Gateways  153  U  Updating  firmware,  124  V  Voice/FAX  parameter  definiti ons,  39  [...]