Multitech MULTIMODEM MT5634ZBA-USB manual

Model MT5634ZBA-USB Data/Fax Modem User Guide[...]

User Guide Model MT5634ZBA-USB-Mac P/N S0000002 Rev . A All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-T ech Systems, Inc. Copyright ©1999, by Multi-T ech Systems, Inc. Multi-T ech Systems, Inc. makes no representations or warranties with respect to the conten[...]

Contents Chapter 1 - Introduction and Description Introduction ................................................................................................................... ............................. 6 Product Description ............................................................................................................ ..........[...]

Chapter 6 - T roubleshooting Introduction ................................................................................................................... ........................... 42 None of the Indicators Light ................................................................................................... ............ 4 2 The Modem Does [...]

Chapter 1 - Introduction and Description[...]

6 MT5634ZBA-USB User Guide Introduction Welcome to the world of data communications. Y ou have acquired one of the finest intelligent data and fax modems available today from one of America’s oldest and most respected modem manufacturers: Multi-T ech Systems, Inc. This User Guide will help you install, configure, test and use your modem as well a[...]

7 Chapter 1 - Introduction and Description What Is in Y our Modem Package? Y our modem package has several components. Make sure you have them all before trying to operate your modem. Y our package should include: • One MT5634ZBA-USB-Mac modem • One set of four plastic feet • One modular telephone cable • One USB cable • One Installation [...]

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Chapter 2 - Quick Start[...]

10 MT5634ZBA-USB User Guide Introduction We know you are eager to get your Multi-T ech modem up and running, so we’ll skip the features for now , and show you how to set it up and install it on your computer . For a more detailed description of your modem’ s features, please refer to the Chapter 3 - Features . What Y ou Will Need Before startin[...]

11 Chapter 2 - Quick Start Step 1: Assemble the Modem The only assembly required is to mount the feet on the bottom of the modem. Simply peel the four self-adhesive plastic feet off the backing strip and press them into the recesses on the bottom of the modem. Figure 2-1. Mounting the feet.[...]

12 MT5634ZBA-USB User Guide Step 2: Install the Software Note: Y ou must have Mac OS 8.5 or later to perform this installation. If you need to upgrade, go to http://asu.info.apple.com/ . Once you have done this, proceed with the installation that follows. Follow these steps to install the software on your computer . 1 T urn on your computer . 2 Ins[...]

13 Chapter 2 - Quick Start Step 3: Connect the Modem to Y our System Placing the modem in a convenient location, connect it to your computer ’s USB port, to the telephone line, and, optionally , to your telephone. Figure 2-2 shows the connections. USB Ports PHONE LINE USB Figure 2-2. MultiModemUSB Cabling (iMac TM ) Line Connection Plug one end o[...]

14 MT5634ZBA-USB User Guide Step 4: Select the Modem 1 Click Apple ( ) menu | Control Panels | Modem . The Modem dialog box is displayed. 2 In the Connect via pull-down list, select MT5634ZBA-USB . 3 In the Setup group, select MT5634ZBA-USB from the Modem pull-down list. 4 Close the Modem dialog box, and click Save when prompted to save changes. St[...]

Chapter 3 - Features[...]

16 MT5634ZBA-USB User Guide What Can Y ou Do with Y our Modem? Y our Multi-T ech modem is the gateway to the exciting world of telecommunications. Y ou can use it to access commercial on-line information services such as CompuServe, America Online, Genie, and Prodigy . These services provide access to databases, encyclopedias, stock reports, news, [...]

17 Chapter 3 - Features Fax • Supports V .17, Group 3 fax communication standards, allowing it to communicate with other fax modems as well as with fax machines. • Responds to EIA/TIA Class 1 and 2 fax commands. • Sends and receives faxes from your computer at 14,400 bps, 9600 bps, 7200 bps, 4800 bps, 2400 bps, or 300 bps. Required Equipment [...]

18 MT5634ZBA-USB User Guide Connections T o use your modem, you must connect it to your computer (“USB”), to a telephone line (“LINE”), and optionally to a telephone set (“PHONE”). PHONE LINE USB Figure 3-1. USB and communications connectors. Connecting to the Computer (“USB”) Using a USB cable, connect the USB connector on the mode[...]

19 Chapter 3 - Features Front Panel Figure 3-3. Front panel The MT5634ZBA-USB has 6 LED indicators on the front panel that indicate status, configuration, and activity: TD T ransmit Data. The TD LED flashes when the modem is transmitting data to another modem. RD Receive Data. The RD LED flashes when the modem is receiving data from another modem. [...]

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Chapter 4 - A T Commands, S-Registers and Result Codes[...]

22 MT5634ZBA-USB User Guide A T Commands A T commands are used to control the operation of your modem. They are so called because each command must be preceded by the characters AT to get the AT tention of the modem. A T commands can be issued only when the modem is in command mode or online command mode. The modem is in command mode whenever it is[...]

23 Chapter 4 - A T Commands, S-Registers and Result Codes A T Command Summary Command: AT Attention Code Values: n/a Description: The attention code precedes all command lines except A/ , A: , and escape sequences. Command: ENTER Key Values: n/a Description: Press the E NTER (R ETURN ) key to execute most commands. Command: A Answer Values: n/a Des[...]

24 MT5634ZBA-USB User Guide @ Wait for quiet answer. Causes modem to wait for a ringback, then 5 seconds of silence, before processing next part of command. If silence is not detected, the modem returns a NO ANSWER code. ^ Disable data calling tone transmission. $ Detect AT&T call card “bong” tone. The character should follow the phone numb[...]

25 Chapter 4 - A T Commands, S-Registers and Result Codes Command: M n Monitor Speaker Mode Values: n = 0, 1, 2, or 3 Default: 1 Description: M 0 Speaker always off. M1 Speaker on until carrier signal detected. M2 Speaker always on when modem is off-hook. M3 Speaker on until carrier is detected, except while dialing. Command: N n Modulation Handsha[...]

26 MT5634ZBA-USB User Guide Command: V n Result Code Format Values: n = 0 or 1 Default: 1 Description: V0 Displays result codes as digits (terse response). V1 Displays result codes as words (verbose response). Command: W n Result Code Options Values: n = 0, 1, or 2 Default: 2 Description: W0 CONNECT result code reports serial port speed, disables p[...]

27 Chapter 4 - A T Commands, S-Registers and Result Codes Command: &F n Load Factory Settings Values: n = 0 Default: None Description: &F0 Load factory settings as active configuration. Note: See also the Z command. Command: &G n V.22bis Guard Tone Control Values: n = 0, 1, or 2 Default: 0 Description: &G0 Disable guard tone. &G[...]

28 MT5634ZBA-USB User Guide Command: &T n V.54 Test Commands Values: n = 0, 1, 3 or 6 Default: None Description: &T0 Abort. Stop any test in progress. &T1 Local analog loopback test. &T3 Local digital loopback test. &T6 Remote digital loopback test. Note: To stop a test, you must use the escape sequence ( +++AT ) before typing A[...]

29 Chapter 4 - A T Commands, S-Registers and Result Codes Command: G n Modem Port Flow Control Values: n = 0 Default: 0 Description: G0 Returns an OK for backward compatibility with some software. G1 Not supported—responds ERROR . Command: J n Data Buffer Control Values: n = 0 Default: 0 Description: J0 Enable data buffer—serial port speed[...]

30 MT5634ZBA-USB User Guide Command: Q n Flow Control Selection Values: n = 0, 1, or 3 Default: 3 Description: Q0 Disable flow control (same as &K0 ). Q1 XON/XOFF software flow control (same as &K4 ). Q2 CTS-only flow control. Not supported. Q3 RTS/CTS hardware flow control (same as &K3 ). Command: T n Inactivity Timer Values: n =[...]

31 Chapter 4 - A T Commands, S-Registers and Result Codes Command: %E n Fallback and Fall Forward Control Values: n = 0, 1, or 2 Default: 2 Description: %E0 Disable fallback and fall forward. %E1 Enable fallback, disable fall forward. %E2 Enable fallback and fall forward. Command: #S x Enter Setup Password Values: x = password (1–8 characters, ca[...]

32 MT5634ZBA-USB User Guide S-Registers Certain modem values, or parameters, are stored in memory locations called S-registers. Use the S command to read or to alter the contents of S-registers (see previous section). Register Unit Range Default Description S0 1 ring 0, 1–255 1 Sets the number of rings until the modem answers. A TS0=0 disables au[...]

33 Chapter 4 - A T Commands, S-Registers and Result Codes Register Unit Range Default Description S37 decimal 0–19 0 Sets the maximum V .34 “upstream” speed at which the modem attempts to connect. 0 = maximum modem speed 1 = reserved 2 = 1200/75 bps 3 = 300 bps 4 = reserved 5 = 1200 bps 6 = 2400 bps 7 = 4800 bps 8 = 7200 bps 9 = 9600 bps 10 =[...]

34 MT5634ZBA-USB User Guide Register Unit Range Default Description S42 decimal 0 –1 1 Enables/disables the 56K auto rate. When 56K auto is disabled, fallback to V .34 is also disabled. 0 = disable; 1 = enable. S43 decimal 0–1 1 For testing and debugging only . Enables/ disables V .32bis start-up auto mode operation. 0 = disable; 1 = enable. S4[...]

35 Chapter 4 - A T Commands, S-Registers and Result Codes Result Codes In command mode your modem can send responses called result codes to your computer . Result codes are used by communications programs and can also appear on your monitor . T erse V erbose Description 0O K Command executed 1 CONNECT Modem connected to line 2 RING Ring signal dete[...]

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Chapter 5 - Remote Configuration[...]

38 MT5634ZBA-USB User Guide Introduction Remote configuration is a network management tool that allows you to configure modems anywhere in your network from one location. With password-protected remote configuration, you can issue A T commands to a remote MT5634ZBA-USB modem for maintenance or troubleshooting as if you were on-site. Basic Procedure[...]

39 Chapter 5 - Remote Configuration Changing the Remote Escape Character T o increase security , you can change a remote modem’s remote configuration escape character . The remote configuration escape character is stored in register S9 . The factory default is 37, which is the ASCII code for the percent character (%). Setting S9 to 0 (zero) disab[...]

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Chapter 6 - T roubleshooting[...]

42 MT5634ZBA-USB User Guide Introduction Y our modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However , it is more likely that the source of your problem lies [...]

43 Chapter 6 - T roubleshooting The Modem Dials But Cannot Connect There can be several reasons the ZBA fails to make a connection. Possibilities include: • lack of a physical connection to the telephone line • a wrong dial tone • a busy signal • a wrong number • no modem at the other end • a faulty modem, computer , or software at the [...]

44 MT5634ZBA-USB User Guide The Modem Disconnects While Online • If you have Call W aiting on the same phone line as your modem, it can interrupt your connection when someone tries to call you. If you have Call W aiting, disable it before each call. In most telephone areas in North America, you can disable Call W aiting by preceding the telephone[...]

Appendixes[...]

46 MT5634ZBA-USB User Guide Appendix A: Regulatory Compliance FCC Regulations for Telephone Line Interconnection 1. This equipment complies with Part 68 of the Federal Communications Commission (FCC) rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence [...]

47 Chapter 1 - Introduction and Description Manufacturer: Multi-T ech Systems, Inc. Model Number: MT5634ZBA-USB FCC Registration No: AU7USA-24713-M5-E Ringer Equivalence: 0.3B Modular Jack (USOC): RJ1 1C or RJ1 1W (single line) Service Center in USA: Multi-T ech Systems, Inc. 2205 W oodale Drive Mounds View , MN 551 12 (800) 328-9717 (612) 785-3500[...]

48 MT5634ZBA-USB User Guide Canadian Limitations Notice RINGER EQUIV ALENCE NUMBER NOTICE: The ringer equivalence number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface, The termination on an interface may consist of any combination of devices subject [...]

49 Chapter 1 - Introduction and Description European Directives The equipment has been approved to [Commission Decision “CTR21”] for pan-European single terminal connection to the Public Switched T elephone Network (PSTN). However , due to differences between the individual PSTNs provided in dif ferent countries, the approval does not, of itsel[...]

50 MT5634ZBA-USB User Guide Appendix B: T echnical Specifications Y our MultiModemZBA-USB fax modem meets the following specifications: Trade Name MultiModemUSB™ Model Number MT5634ZBA-USB Client-to-Server V .90 or K56flex speeds when accessing an ISP type V .90 or Data Rates K56flex server (actual speed depends on server capabilities and line co[...]

51 Appendix B - T echnical Specifications Carrier Frequencies 1600, 1646, 1680, 1800, 1829, 1867, 1920, ITU-T V .34 1959, 2000 Hz Carrier Frequencies 1800 Hz ITU-T V .32bis/V .32 Carrier Frequencies T ransmit originate: 1200 Hz V .22bis/V .22 or T ransmit answer: 2400 Hz Bell 212A Standard Receive originate: 2400 Hz (2400 & 1200 bps) Receive an[...]

52 MT5634ZBA-USB User Guide Diagnostics Power-on self test, local analog loop, local digital loop, remote digital loop. Indicators LEDs for T ransmit Data, Receive Data, Carrier Detect, Off Hook, T erminal Ready , Power Environmental T emperature range 0°–50°C (32°–120°F); humidity range 20–90% (non-condensing) Dimensions 10.8 cm wide x 1[...]

53 Appendix B - T echnical Specifications Appendix C: Loopback T ests Introduction Each time you turn on your modem, it performs an automatic self-test to ensure proper operation. Y our modem also has three diagnostic tests: local analog loopback, remote digital loopback, and local digital loopback. These ITU-T V .54 loopback tests isolate telephon[...]

54 MT5634ZBA-USB User Guide Local Analog Loopback Test (V.54 Loop 3) In this test, data from your computer or terminal is sent to your modem’s transmitter , converted into analog form, looped back to the modem’s receiver , converted into digital form, and then sent to your monitor for verification. No connection to the phone line is required. C[...]

55 Appendix C - Loopback T ests Remote Digital Loopback Test (V.54 Loop 2) The remote digital loopback test tests the phone lines and the circuits of both your modem and a remote modem. In this test, your modem must be on line with another modem that is set up to respond to a request for remote digital loopback. (Note that some modems might not sup[...]

56 MT5634ZBA-USB User Guide Local Digital Loopback Test (V.54 Loop 2) The local digital loopback test is identical to the remote digital loopback test with one exception. Instead of using your modem to signal a remote modem to place itself in digital loopback mode, your modem is placed in digital loopback mode while the remote modem is not. Data is[...]

57 Appendix D - W arranty , Service and T ech Support Appendix D: W arranty , Service, and T echnical Support Limited Warranty Multi-T ech Systems, Inc. (MTS) warrants that this product will be free from defects in material or workmanship for a period of ten years from the date of purchase or , if date of purchase is not provided, ten years from th[...]

58 MT5634ZBA-USB User Guide Technical Support Multi-T ech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-T ech product. If you have any questions about the operation of this unit, please call (800) 972-2439 (USA and Canada) or (612) 785-3500 (international and local). Please have m[...]

59 Appendix D - W arranty , Service and T ech Support If you don’t know the file name 1. From the Main Menu, type F to access the Files Menu. For a list of file areas, type L , press ENTER, then type L and press ENTER again. (If you do not type the second L , you will list all of the files on the BBS.) 2. Mark each file area you would like to exa[...]

60 MT5634ZBA-USB User Guide Index Symbols 56K operation disabling the auto rate 34 maximum connect speed 33 A abort timer 32 analog loopback test 54 Answer command 23 assembling the modem 1 1 Asynchronous Communications Mode command 27 A T Command Control command 30 A T commands 16, 22–59 definition 22 descriptions 23–59 disabling response to 3[...]

61 Index I inactivity timer 32 Inactivity T imer command 30 indicators 19, 42 Information Request command 24 initialization strings 22, 43 installation and setup 10–59 Internet addresses 59 L LED indicators 19, 42 lightning protection 18 line connection 13 line feed character 32 LINE jack 18 Load Factory Settings command 27 local analog loopback [...]

62 MT5634ZBA-USB User Guide T technical specifications 50–59 technical support 58 telephone, connecting a 13, 18 telephone line 17, 18, 43 terminal mode 42, 55 testing the modem 28, 43 loopback tests 53–59 T one Dialing command 25 tones, dialing 32 T ransmit Break command 28 troubleshooting 42–59 V V .22 mode 23 V .22bis Guard T one Control c[...]