Multitech MultiModem ZPX manual

MultiModem ® ZPX MT5634ZPX-V .92-ISA Internal ISAData / F ax Modem User Guide[...]

MultiModemZPX User Guide MT5634ZPX-V.92-ISA P/N S000372D Revision D All rights reserved. This publication may not be reproduced, in whole or in part, without prior ex- pressed written permission from Multi-Tech Systems, Inc. Copyright © 2007 - 2009 by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with res[...]

Contents MultiModemZPX User Guide iii Contents Chapter 1 - Introduction ....................................................................................................... ... 5 Product Description ............................................................................................................ ............... 5 General features ....[...]

Contents MultiModemZPX User Guide iv Canadian Limitations Notice .................................................................................................... ........ 31 Industry Canada ................................................................................................................ .............. 32 EMC, Safety, and R&TT[...]

1 Introduction 5 MultiModemZPX User Guide Chapter 1 - Intr oduction Congratulations on y o ur purchase of the MultiModem ® ZPX. Y ou hav e acquired one of the finest internal data/f ax modems availab le today from one of the world’ s oldest modem manufacturers: Multi-T e ch Systems, Inc. This User Guide will help you to install, configure, test,[...]

1 Introduction 6 MultiModemZPX User Guide General features • Compliance with major ITU-T, TIA, and EIA international standards to ensure compatibility with other modems • Distinguishes data and fax calls • Compliance with the V.80 standard, allowing video conferencing over analog telephone lines with any H.324 video phone system Data • Supp[...]

1 Introduction 7 MultiModemZPX User Guide Man ual Or ganization This User Guide will help y ou to install, configure, use, and troubleshoot your modem. The manual is divided into fiv e chapters and f our appendices: Chapter 1: Intr oduction. This chapter Introduces the MT5634ZPX, briefly descr ibing features and technical specifications . Chapter 2[...]

1 Introduction 8 MultiModemZPX User Guide T e c hnical Specifications Trade Name MultiModemZPX Model Number MT5634ZPX Server-to-Client V.90 speeds when accessing a V.90 or V.92 server (actual Data Rates speed depends on server capabilities and line conditions) * Client-to-Server Up to 50Kbps when accessing a V.92 server (actual speed depends Data R[...]

1 Introduction 9 MultiModemZPX User Guide Command Buffer 40 Characters Transmission Level -11 dBm (North America and Pan Euro) - varies by country setting Frequency Stability ±0.01% Receiver Sensitivity -43 dBm under worst-case conditions AGC Dynamic Range 43 dB Connectors One RJ-11 phone jack Cables One modular telephone cable (USA); country-spec[...]

2 Installation 10 MultiModemZPX User Guide Chapter 2 - Installation What Y ou Will Need Bef ore star ting, please mak e sure you ha ve ev er ything you need: W e supply • An MT5634ZPX-V92 data/fax modem • An RJ-11 telephone cable • A printed Quick Start Guide • An MultiModemZPX system CD containing modem drivers, this User Guide, Phone Tool[...]

2 Installation 11 MultiModemZPX User Guide Step 1 - Determine System Resour ces Bef ore you physically install y our new MultiModemZPX, you need to determine what system resources are in use on your system. The best w ay to check what resources are in use and which ones are av ailab le, run WINMSD Utility . 1. To check the system resources, click S[...]

2 Installation 12 MultiModemZPX User Guide 4. Click on IRQs to display the used IRQs. The MultiModemZPX only uses IRQs 3,4,and 5 so you need to check in the above screen to see if any of these IRQs are available. The MultiModemZPX is defaulted to IRQ 5. 5. Record the available IRQ that you are going to use _____.[...]

2 Installation 13 MultiModemZPX User Guide 6. Now, click on I/O to display the available I/O addresses. 7. The MultiModemZPX uses the following I/O addresses: COM1: 3F8-3FF COM2: 2F8-2FF COM3: 3E8-3EF COM4: 2E8-2EF and is defaulted to COM 4. 8. Record the available I/O address that you are going to use _______.[...]

2 Installation 14 MultiModemZPX User Guide Step 2 - Configure J umper s The MT5634ZPX board contains se ven Berg jumpers f or setting the interr upt request (IRQ) number and COM port assignment. The jumpers are located on the lower part of the PC board as shown below . The IRQ number is set using jumpers 1, 2, and 3 and the COM por t assignment is [...]

2 Installation 15 MultiModemZPX User Guide Step 4 - Run Ad d Hard ware Wizar d 1. Click on Start I Control Panel I Add Hardware and the Add Hardware Wizard screen is dis- played. 2. Click on the Next button on the Add Hardware Wizard screen. The wizard will pause a few seconds trying to detect the new device. Windows will not detect any device, if [...]

2 Installation 16 MultiModemZPX User Guide Step 5 - Run Add Modem Wizar d 1. Place the MT5634ZPX-V92 CD in the CDROM drive and allow time for the CD to spin up. The MT5634ZPX-V92 AutoRun screen will appear. 2. Click on Start I Control Panel I Phone and Modem Options. 3. In the Phone and Modem Options screen with the Dialing Rules tab active, click [...]

2 Installation 17 MultiModemZPX User Guide Step 7 - Connect Y our Modem to the T elephone Line The MultiModemZPX communicates over pub lic-s witched telephone network lines. Use the modular telephone cab le provided with the modem to connect the MultiModemZPX to your telephone wall jac k . If you don’t hav e a standard modular wall jack near y ou[...]

2 Installation 18 MultiModemZPX User Guide Step 8: Configure the Modem for Y our Countr y Before you use your modem, you must configure it for the country in which it will be used. You must also do this if you move the modem to another country after it has been configured for the first country. You can use one of two configuration methods: the Glob[...]

3 Using Your Modem 19 MultiModemZPX User Guide Chapter 3 - Using Y our Modem Operating Y our MultiModemZPX If y ou’ re an experienced modem user , you ma y only want to chec k your modem’ s settings f or data compression, error correction, and so on. Y ou’ll find you can get moving quite quic kly by using a terminal window (you ma y use Hyper[...]

3 Using Your Modem 20 MultiModemZPX User Guide 3. Save the file as ZPXTest.doc and exit WordPad . 4. Click Start | Programs | Accessories | Fax | Compose New Fax . 5. The Compose New Fax wizard appears. Click Next . 6. To send the file to your own fax machine or to another fax modem in your office, type the des- tination name and phone number in th[...]

3 Using Your Modem 21 MultiModemZPX User Guide Setup Multi-T ech modems are shipped with a default setup pass word (MTSMODEM). F or secur ity measures, you should change the pass word. As an added security measure, also change the remote configuration escape character . Changing the Setup Password Caution: You can only change the setup password loc[...]

4 AT Commands and Fax Commands 22 MultiModemZPX User Guide Chapter 4 - A T Commands A complete A T Commands, S-Registers, and Result Codes Reference Guide can be f ound on the MT5634ZPX-V92 CD and on the Multi-T ech W eb site. F ax Commands F ax commands resemble A T commands, b ut are more complicated to use. Because of this, we recommend that y o[...]

5 Troubleshooting 23 MultiModemZPX User Guide Chapter 5 - T r oubleshooting This chapter describes common problems y ou may ha ve with your modem and ho w to solve them. If you are unab le to make a successful connection, or if you experience data loss or garb led characters during a connection, use the Initial Checklist below to begin the troub le[...]

5 Troubleshooting 24 MultiModemZPX User Guide remain connected until the program terminates. Some programs can disconnect without exiting the program. If this is the case, try issuing the software’s connection command. If more than one communications program is open, they may conflict with each other. Make sure all other communications programs a[...]

5 Troubleshooting 25 MultiModemZPX User Guide • If the modem reports BUSY , the other number may be busy. Try again later. BUSY also may indicate that 9 was not added to the phone number (if required to dial 9 for an outside line). If you are required to dial 9 to get an outside line, the easiest way to dial it automatically using legacy software[...]

5 Troubleshooting 26 MultiModemZPX User Guide • If you were online with a commercial online service, it may have hung up because of lack of activity on your part or because you exceeded your time limit for the day. Try increasing the length of time in minutes the modem will wait before disconnecting when no data is sent or received. The Inactivit[...]

Appendix A - Regulatory Compliance 27 MultiModemZPX User Guide Appendix A - Regulator y Compliance FCC P ar t 68 T elecom 1. This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number. This information mu[...]

Appendix A - Regulatory Compliance 28 MultiModemZPX User Guide FCC P ar t 15 This equipment has been tested and f ound to comply with the limits for a Class B digital device , pursuant to P ar t 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interf erence in a residential installation. This equipment[...]

Appendix A - Regulatory Compliance 29 MultiModemZPX User Guide Notice: The Industry Canada label identifies certificated equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Industry Canada label does not guarantee the equipment will operate to the user?[...]

Appendix A - Regulatory Compliance 30 MultiModemZPX User Guide Ne w Zealand T elecom W arning Notice (1) The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does i[...]

Appendix B - Updating Your Modem Firmware 31 MultiModemZPX User Guide Appendix B - Updating Y our Modem’ s Firmware Intr oduction Y our modem is controlled b y semi-per manent softw are, called fir mw are, which is stored in flash memor y . Firmware is nonv olatile; that is, it remains stored in memor y when the modem is tur ned off . Howe ve r ,[...]

Appendix B - Updating Your Modem Firmware 32 MultiModemZPX User Guide 4. If the current firmware version is greater than the firmware version number found in Step 1: Identify the Modem Firmware , your modem has an older firmware version. Continue with Step 3: Download the Upgrade File . Step 3: Download the Upgrade File At Multi-T ech’ s Suppor t[...]

Appendix B - Updating Your Modem Firmware 33 MultiModemZPX User Guide Click Start | Settings | Control Panel , then double-click Services . Select Remote Access Server and click Startup... . Select Manual as the Start Up Type and click OK . If you are using a Fax service in NT, change its Start Up Type to Manual . Using the Flash Wizard 1. Use Wind[...]

Appendix C - ASCII Conversion Chart 34 MultiModemZPX User Guide Appendix C - ASCII Con version Char t CTRL CODE HEX D EC CODE HEX DEC CODE HEX DEC CODE HEX DEC @ NUL 00 0 SP 20 32 @ 40 64 ` 60 96 A SOH 01 1 ! 21 33 A 41 65 a 61 97 B ST X 02 2 " 22 34 B 42 66 b 62 98 C ETX 03 3 # 23 35 C 43 67 c 63 99 D EOT 04 4 $ 24 36 D 44 68 d 64 100 E ENQ 0[...]

Appendix D - WEEE 35 MultiModemZPX User Guide Appendix D – W aste Electrical and Electronic Equipment (WEEE) The WEEE directive places an obligation on manufacturers, distributors and retailers to take-back electronics products at the end of their useful life. A sister Directive, ROHS (Restriction of Hazardous Substances), complements the WEEE Di[...]

Glossary 36 MultiModemZPX User Guide A Analog signal: A wav e f or m which has amplitude, frequency and phase, and which takes on a r ange of values between its maximum and minimum points. Analog T ransmission: One of two types of telecommunications which uses an analog signal as a carrier of voice, data, video , etc. An analog signal becomes a car[...]

Glossary 37 MultiModemZPX User Guide business P ABX or any residential phone connects to the PSTN at a central office. Centre x: A multi-line service offered by operating telcos which provides, from the telco CO , functions and features comparab le to those of a PBX for large business users . See also “P r iv ate Branch Exchange”, “Exchange?[...]

Glossary 38 MultiModemZPX User Guide Serial Bus. The Device Address is the Def ault Address when the Universal Serial Bus device is first po wered or reset. Hubs and functions are assigned a unique Device Address b y Universal Serial Bus software . Device driver: Software that controls how a computer communicates with a de vice, such as a pr inter [...]

Glossary 39 MultiModemZPX User Guide Fax (facsimile): Refers to the bit-mapped rendition of a graphics-oriented document (f ax) or to the electronic transmission of the image over telephone lines (f axing). F ax transmission diff ers from data transmission in that the f or mer is a bit-mapped approximation of a g raphical document and, therefore, c[...]

Glossary 40 MultiModemZPX User Guide request attention from a host. The host typically invokes an interrupt service routine to handle the condition which caused the request. I/O Addresses: Locations within the I/O address space of your computer used by a device, such as an expansion card, a serial port, or an inter nal modem. The address is used fo[...]

Glossary 41 MultiModemZPX User Guide Megacom: An A T&T ser vice with a nor mal W A TS line (typically T1) between the customer premise and the A T&T ser ving class 4 CO are the customer’ s responibility . MegaLink: BellSouth’ s leased T1 ser vice. Message: Associated with such ter ms as packet, fr ame, and segment. 1. In inf o rmation t[...]

Glossary 42 MultiModemZPX User Guide link stations) associated with a node, as requested b y an SSCP via an SSCP-PU session. An SSCP activates a session with the physical unit in order to indirectly manage , through the PU, resources of the node such as attached links. This ter m applies to type 2.0, type 4, and type 5 nodes only . Pipe : A logical[...]

Glossary 43 MultiModemZPX User Guide S Serial P ort: The connector on a PC used to attach seri al devices (those that need to receiv e data one bit after another), such as a mouse, a pr inter or a modem. This consists of a 9- or 25-pin connector that sends data in sequence (bit by bit). Serial por ts are ref erred to as “COMx” por ts , where x [...]

Glossary 44 MultiModemZPX User Guide f acility into two or more channels by allotting the common channel to sev eral different inf or mation channels, one at a time. Time Slot: One of 24 channels within a T1 line. Each channel has a 64 Kbps maximum bandwidth. “Time slot” implies the time division multiplexing organization of the T1 signal. T ol[...]

Glossary 45 MultiModemZPX User Guide V .54: The ITU-T standard for local and remote loopback tests in modems, DCEs and DTEs. The four basic tests are: • local digital loopback (tests DTE send and receive circuits), • local analog loopback (tests local modem operation), • remote analog loopback (tests comm link to the remote modem), and • re[...]

Index 46 Inde x Symbols 11-bit operation ................................................. 5 33.6K bps ......................................................... 5 A adaptive ans we r ................................................ 5 ASCII Conv ersion Char t ................................. 38 A T&T calling card tone detection ................[...]

Index 47 V V .1 7 .................................................................. 8 V .2 2 .................................................................. 8 V .22bis .............................................................. 8 V .27ter .............................................................. 8 V .2 9 ................................[...]