NEC 1093098 manual

IntraMail Features Introduction Empowered by Innovation IntraMail Feature Handbook P/N 1093098 Rev 2, June 2006 Printed in U.S.A . 01.00.00[...]

This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to: NEC Unified Solutions, Inc. 4 For[...]

T able of Contents DSX IntraMail Feature Handbook T able of Contents ◆ i Table of Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Using the DSX Feature Handbook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Charts . [...]

T able of Contents ii ◆ T able of Contents DSX IntraMail Feature Handbook Instruction Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Additional Opti[...]

DSX Feature Handbook Introduction ◆ 1 Introduction Intr oduction Using the DSX Feature Handbook Using the DSX Feature Handbook How the Feature Handbook is Organized This feature handbook describes the features and operation of the DSX Multibutton T elephone. It is di vided into two chapters, as follo ws: ❥ Introduction This is the chapter you a[...]

Charts 2 ◆ Introduction DSX Feature Handbook Charts DSX Dial Codes b y Feature (P age 1 of 2) For this feature Dial this code When y ou are Barge In (Intrusion) 4 Barging-In on a co-w orker’ s call Call Forwarding INTERCOM + *30 Canceling Call Forw arding at an extension INTERCOM + *32 + Extension or 0 (for the operator) Enabling Call Forw ardi[...]

Charts DSX Feature Handbook Introduction ◆ 3 Introduction Monitor / Silent Monitor 6 Setting up Monitor after calling a busy co-worker Night Service / Night Ring ** + UN A code (01-04) Answering a call ringing UN A at night P aging INTERCOM + *1 + Page zone (1-7 or 0 for All Call) Making an internal Paging announce- ment P ark INTERCOM + * + Syst[...]

T elephone Illustrations 4 ◆ Introduction DSX Feature Handbook Telephone Illustrations 22-Button Displa y T elephone ABC JKL TUV VOLUME GHI PQRS DEF TRANSFER FLASH REDIAL MUTE SPEAKER INTERCOM CLEAR CHECK V -MAIL DND CONF HOLD MNO WXYZ In DSX-40: Keys 1-8 are line keys. Keys 9-12 are undefined. In DSX-80/160: Keys 1-12 are line keys. For Attendan[...]

T elephone Illustrations DSX Feature Handbook Introduction ◆ 5 Introduction 34-Button Displa y T elephone ABC JKL TUV VOLUME GHI PQRS DEF TRANSFER FLASH REDIAL MUTE SPEAKER INTERCOM CLEAR CHECK V -MAIL DND CONF HOLD MNO WXYZ 1093100 - 1 In DSX-40: Keys 1-8 are line keys. Keys 9-24 are undefined. In DSX-80/160: Keys 1-12 are line keys. Keys 13-24 [...]

T elephone Illustrations 6 ◆ Introduction DSX Feature Handbook 34-Button Super Displa y T elephone ABC JKL TUV VOLUME GHI PQRS DEF TRANSFER FLASH REDIAL MUTE SPEAKER INTERCOM CLEAR CHECK V -MAIL DND CONF HOLD MNO WXYZ Director y V-Mail 00 Calls 00 Menu Pa e SP Dial 2 1093100 - 4 SP Dial 1 g In DSX-40: Keys 1-8 are line keys. Keys 9-24 are undefin[...]

T elephone Illustrations DSX Feature Handbook Introduction ◆ 7 Introduction 60-Button DSS Console TRANSFER ANSWER 1093100 -3 RELEASE 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 345 346 347 ALL CALL Park 60 Park 6[...]

T elephone Illustrations 8 ◆ Introduction DSX Feature Handbook[...]

DSX Feature Handbook IntraMail Features ◆ 9 IntraMail Features IntraMail Features Introduction Intr oduction How T o Use This Chapter This chapter provides detailed information on the IntraMail features. The IntraMail features in this chapter are in alphabetical order , like a dictionary . This chapter subdi vides each feature de fi nition into [...]

IntraMail Feature Glossary 10 ◆ IntraMail Features DSX Feature Handbook IntraMail Feature Glossary Name Description Usage Announcement Mailbo x Mailbox that allows a prerecorded greeting to play to callers. • See Announcement Mailbox (page 15) for more. Automated Attendant Announcement Message The message that the System Administrator records f[...]

IntraMail Feature Glossary DSX Feature Handbook IntraMail Features ◆ 11 IntraMail Features Call Routing Mailbo x The mailbox associated with an Answer T able that speci fi es which dialing options (Dial Action T able) and announce- ments are av ailable to Automated Attendant callers. • See Call Routing Mailbox (page 32) for more. Automated Att[...]

IntraMail Feature Glossary 12 ◆ IntraMail Features DSX Feature Handbook Getting Recor ded Help If an extension user dials an incorrect code or for gets what to dial while in their mailbox, they can request help from the IntraMail voice prompts. • See Getting Recor ded Help (page 49) for more. V oice Mail Greeting A Subscriber Mailbox user can r[...]

IntraMail Feature Glossary DSX Feature Handbook IntraMail Features ◆ 13 IntraMail Features Make Call A Subscriber Mailbox user can listen to a voice message and dial MC to return the call without knowing their caller’ s phone number . • See Make Call (page 67) for more . V oice Mail Message Count Displa y The telephone display can sho w the n[...]

IntraMail Feature Glossary 14 ◆ IntraMail Features DSX Feature Handbook System Administrator The extension user that has IntraMail system administra- tion capabilities. • See System Administrator (page 82) for more. Maintenance Time and Date with V oice Mail Set the system T ime and Date. • See T ime and Date with V oice Mail (page 84) for mo[...]

Announcement Mailbox DSX Feature Handbook IntraMail Features ◆ 15 IntraMail Features Announcement Mailbox Description An Announcement Mailbox plays a pre-recorded announcement to Automated Attendant callers without providing dialing options. The Announcement Mailbox is typically set up to provide information to callers (such as company directions[...]

Announcement Message 16 ◆ IntraMail Features DSX Feature Handbook Announcement Message Description The Announcement Message is the voice message that the System Administrator records for a speci fi c Announcement Mailbox. See Announcement Mailbox (page 15) for more. Operation See Announcement Mailbox (page 15). This is the message that the Syste[...]

Answer Schedule Override DSX Feature Handbook IntraMail Features ◆ 17 IntraMail Features Answer Schedule Override Description Answer Schedule Override pro vides alternate answering for Automated Attendant calls. When enabled, Answer Schedule Override sends calls to the speci fi ed Ov erride Mailbox. The Override Mailbox can be an Announcement, C[...]

Answer T ables 18 ◆ IntraMail Features DSX Feature Handbook Answer Tables Description The Answer T able determines how the Automated Attendant answers outside calls on each line, according to the time of the day and day of the week that the call is ringing. The Automated Attendant can automatically answer the telephone system’ s incoming calls,[...]

Answering Machine Emulation DSX Feature Handbook IntraMail Features ◆ 19 IntraMail Features Answering Machine Emulation Description A user’ s keyset can work like a home answering machine. This lets IntraMail screen their calls, just like their answering machine at home. If acti vated, the e xtension’ s incoming calls route to the user’ s S[...]

Auto Attendant Do Not Disturb 20 ◆ IntraMail Features DSX Feature Handbook Auto Attendant Do Not Disturb Description When a subscriber enables Auto Attendant Do Not Disturb, Automated Attendant calls to their extension go directly to their mailbox. Their phone will not ring for calls from the Automated Attendant. Y ou can option- ally enable Auto[...]

Auto Attendant Do Not Disturb DSX Feature Handbook IntraMail Features ◆ 21 IntraMail Features Operation Recording a Multiple Greeting and Setting Up A uto Attendant Do Not Disturb [Super Display Soft Ke y] - [Keyset Soft Ke y] Log onto Subscriber Mailbox. G (4) Access the Mailbox Greeting options. [Greeting] - [Greet] IntraMail does the follo win[...]

Auto Erase or Save 22 ◆ IntraMail Features DSX Feature Handbook Auto Erase or Save Description When a m ailbox user completely listens to a ne w message and then e xits their mailbox, IntraMail will either automatically sa ve or erase the message. The setting of this option depends on ho w the subscriber would pre- fer their mailbox to operate. W[...]

Auto T ime Stamp DSX Feature Handbook IntraMail Features ◆ 23 IntraMail Features Auto Time Stamp Description After a Subscriber Mailbox user listens to a message, IntraMail can optionally announce the time and date the message was left. The Subscriber can enable Auto T ime Stamp from their mailbox, or you can optionally enable it from system prog[...]

Automated Attendant 24 ◆ IntraMail Features DSX Feature Handbook Automated Attendant Description The Automated Attendant answers outside calls on each line, according to the time of the day and day of the week that the call is ringing. The Automated Attendant can automatically answer the telephone system’s incom- ing calls, play an Instruction [...]

Automated Attendant, Built-In DSX Feature Handbook IntraMail Features ◆ 25 IntraMail Features Automated Attendant, Built-In Description The Built-In Automated Attendant gives the system call answering and routing capabilities when IntraMail is not installed. The Built-In Automated Attendant can use any of the fi rst eight Call Routing Mailbox es[...]

Automated Attendant, Built-In 26 ◆ IntraMail Features DSX Feature Handbook Recording an A utomated Attendant Instruction Men u (Attendant Greeting) Message [Super Display Soft Ke y] - [Keyset Soft Ke y] #A G (#24) Access the Attendant Greeting options. • Y our extension must ha ve access lev el 5. Enter the Call Routing Mailbox number (001-008)[...]

Automated Attendant T ransfer DSX Feature Handbook IntraMail Features ◆ 27 IntraMail Features Automated Attendant Transfer Description An extension user can transfer their outside call to the Automated Attendant so the outside caller can use the Automated Attendant dialing options. This helps an outside caller , for example, that wants to return [...]

Automatic Routing for Rotary Dial Callers 28 ◆ IntraMail Features DSX Feature Handbook Automatic Routing for Rotary Dial Callers Description If an Automated Attendant caller doesn’t dial any digits, IntraMail will automatically route them to a speci- fi ed option (such as the operator or a mailbox). This lets rotary telephone users stay on the[...]

Bilingual V oice Prompts DSX Feature Handbook IntraMail Features ◆ 29 IntraMail Features Bilingual Voice Prompts Description Bilingual V oice Prompts provides IntraMail v oice prompts in one of two acti ve languages (primary and sec- ondary). These language choices are a vailable to Routing Mailbox es, outside lines, Station Mailboxes, and Group [...]

Call Forward to a Mailbox 30 ◆ IntraMail Features DSX Feature Handbook Call Forward to a Mailbox Description A subscriber can easily forward calls to their Subscriber Mailbox. Instead of dialing an e xtension as the for- warding destination, the user just presses their V -MAIL ke y instead. W ith Call Forw ard to a Mailbox, the sub- scriber is as[...]

Call Forward to a Mailbox DSX Feature Handbook IntraMail Features ◆ 31 IntraMail Features Operation Activating or Canceling Call Forwar d to y our Mailbox In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o activate Call Forwar ding: 1. Select the Call Forw arding options. [Menu + Call Forward] [Menu + Cfwd] Alternately do one[...]

Call Routing Mailbox 32 ◆ IntraMail Features DSX Feature Handbook Call Routing Mailbox Description The Call Routing Mailbox, associated with an Answer T able, speci fi es which dialing options (Dial Action T able) and announcements are av ailable to Automated Attendant callers. The Automated Attendant can auto- matically answer the telephone sys[...]

Call Screening DSX Feature Handbook IntraMail Features ◆ 33 IntraMail Features Call Screening Description Call Screening allo ws a display keyset e xtension user to listen to (screen) a voice mail message as it is being left in their mailbox. Call Screening emulates a standard home answering machine — in addition to provid- ing more control whe[...]

Call Screening 34 ◆ IntraMail Features DSX Feature Handbook Operation Manual Call Screening Operation In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] • When Automatic Call Screening is off, you hear a single beep and V -MAIL fl ashes fast while IntraMail records your caller’ s message. Y our display automatically changes [...]

Call Screening DSX Feature Handbook IntraMail Features ◆ 35 IntraMail Features A utomatic Call Screening Operation In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] • When Automatic Call Screening is on, your idle telephone automatically goes into the screen mode while your caller leav es a message. • Call Screening is only [...]

Caller ID and V oice Mail 36 ◆ IntraMail Features DSX Feature Handbook Caller ID and V oice Mail Description Caller ID is a telephone company service that pro vides an extension with a caller’ s number and optional name. With Caller ID, the k eyset user knows who’ s calling before they pick up the call. Caller ID Logging stores a record of th[...]

Calling the Automated Attendant DSX Feature Handbook IntraMail Features ◆ 37 IntraMail Features Calling the Automated Attendant Description Automated Attendant callers can use various IntraMail features and then return to the Automated Attendant for additional dialing options. This lets the caller dial other e xtensions, leave messages for co-w o[...]

Centrex T ransfer 38 ◆ IntraMail Features DSX Feature Handbook Centrex Transfer Description Centrex Transfer is a Dial Action T able option that can transfer an Automated Attendant call from a Centrex line to an outside number using the features of that Centrex line. W ith Centrex T ransfer , the Automated Attendant answers an outside call and th[...]

Conversation Record DSX Feature Handbook IntraMail Features ◆ 39 IntraMail Features Conversation Record Description Con versation Record allo ws a subscriber to record their active call as a ne w message in their mailbox, which they can re view later on. Con versation Record can be helpful when an e xtension user is on a call that in volves a lot[...]

Conversation Record 40 ◆ IntraMail Features DSX Feature Handbook Operation User Programmab le Feature Con versation Recor d [Super Display Soft Ke y] - [Keyset Soft Ke y] T o record y our active call in y our mailbo x: • Only one party on a call can use Con versation Record at any one time. This includes Intercom calls and Conference calls. 1. [...]

Dial Action T able DSX Feature Handbook IntraMail Features ◆ 41 IntraMail Features Dial Action T able Description The Dial Action T able de fi nes the dialing options for the Call Routing Mailbox chosen by the activ e Answer T able, which in turn provides those dialing options to Automated Attendant callers. The Dial Action T able is an integral[...]

Directory Dialing 42 ◆ IntraMail Features DSX Feature Handbook Directory Dialing Description Directory Dialing allo ws an Automated Attendant caller to reach an extension by dialing the fi rst few letters in the extension user’ s name. W ith Directory Dialing, the caller does not have to remember the e xtension number of the person they wish t[...]

Directory Dialing DSX Feature Handbook IntraMail Features ◆ 43 IntraMail Features Operation Recording a Directory Dialing Messa ge [Super Display Soft Ke y] - [Keyset Soft Ke y] Log onto System Administrator’ s mailbox. SA (72) Access System Administrator options. [System Admin] - [N/A] I (4) Select Instruction Menus. [Instruction] - [Instr] En[...]

Directory Dialing 44 ◆ IntraMail Features DSX Feature Handbook Dialing Options A vailab le while Entering a Name The follo wing table shows the dialing options a vailable to the caller while the y are entering a name into a Directory Dialing Mailbox. ❥ By default, the caller can dial the digs 2-9 to enter the name or dial # to return to the Aut[...]

Directory Dialing DSX Feature Handbook IntraMail Features ◆ 45 IntraMail Features Dialing Options A vailab le when more than one Employ ee has the Entered Name If the name the caller enters is used by more than one employee, IntraMail lets the caller select the employee to which they w ant to talk. The caller can dial 1, 2 or 3 to select the empl[...]

Erasing All Messages 46 ◆ IntraMail Features DSX Feature Handbook Erasing All Messages Description The System Administrator can delete all messages in a Subscriber Mailbox. Erasing All Messages is an administrator’ s maintenance tool. The administrator may need to use this tool if an employee has left the company or has an e xcessive number of [...]

Exiting a Mailbox DSX Feature Handbook IntraMail Features ◆ 47 IntraMail Features Exiting a Mailbox Description A Subscriber Mailbox user can exit their mailbox by dialing a code or by hanging up. After exiting, the sub- scriber can use their extension for normal call processing. Operation Exit y our mailbox b y dialing a code or by hanging up. E[...]

External T ransfer 48 ◆ IntraMail Features DSX Feature Handbook External Transfer Description External T ransfer allo ws an Automated Attendant caller to automatically route to an outside telephone num- ber . This requires a Dial Action T able actionassigned as a UTRF to a System Speed Dial bin (e.g., #201 + Pause for system bin 201). When the Au[...]

Getting Recorded Help DSX Feature Handbook IntraMail Features ◆ 49 IntraMail Features Getting Recorded Help Description If a Subscriber Mailbox user dials an incorrect code or forgets what to dial while in their mailbox, the y can request help from the IntraMail voice prompts. Recorded Help pro vides the user with a built-in, interacti ve user’[...]

Greeting 50 ◆ IntraMail Features DSX Feature Handbook Greeting Description A Subscriber Mailbox user can record a personalized greeting for their mailbox. Caller’ s to the user’ s mail- box hear the prerecorded personalized greeting rather than a default message. The greeting can announce the subscriber’ s name, provide a personal message ([...]

Greeting DSX Feature Handbook IntraMail Features ◆ 51 IntraMail Features Operation - Skip this step for a “stand-alone” Ring Group. Recording a Multiple Greeting and Setting Up A uto Attendant Do Not Disturb [Super Display Soft Ke y] - [Keyset Soft Ke y] Log onto Subscriber Mailbox. G (4) Access the Mailbox Greeting options. [Greeting] - [Gre[...]

Guest Mailbox 52 ◆ IntraMail Features DSX Feature Handbook Guest Mailbox Description An outside party can ha ve their o wn Guest Mailbox mailbox for recei ving and sending messages. A Guest Mail- box is a Subscriber Mailbox that does not ha ve an e xtension associated with it. A Guest Mailbox has man y of the IntraMail features of a Subscriber Ma[...]

Instruction Menu DSX Feature Handbook IntraMail Features ◆ 53 IntraMail Features Instruction Menu Description The Instruction Menu is the announcement that plays to Automated Attendant callers. Normally , the Instruc- tion Menu greets callers and provides them with the Automated Attendant dialing options. The Instruction Menu is associated with t[...]

Leaving a Message 54 ◆ IntraMail Features DSX Feature Handbook Leaving a Message Description An extension user or outside caller can lea ve a voice message in a co-w orker’ s mailbox if that extension is busy , unanswered, or in Do Not Disturb . Leaving a v oice message is a handy and ef fi cient way to communi- cate with co-workers that a voi[...]

Leaving a Message DSX Feature Handbook IntraMail Features ◆ 55 IntraMail Features Operation Leaving a Messa g e for a Co-w orker T o leave a messa g e in the mailbo x of an unanswered extension: 1. Press V -MAIL . 2. Do one of the follo wing. a. Leav e message and hang up. b. Leav e message and dial # . • Dialing # sends the message and hangs u[...]

Listening to Messages 56 ◆ IntraMail Features DSX Feature Handbook Listening to Messages Description While or after listening to a message, a Subscriber Mailbox user has many message handling options from which to choose. The listening options let you quickly and ef fi ciently manage your voice mail messages, respond to the message sender , or f[...]

Listening to Messages DSX Feature Handbook IntraMail Features ◆ 57 IntraMail Features Handling P ar tially Revie wed Messages When listening to multiple ne w messages when Auto Erase or Sa ve is set to Save : ❥ Any message to which you partially listen is automatically sa ved. ❥ Any message to which you hang up during or do not listen is reta[...]

Listening to Messages 58 ◆ IntraMail Features DSX Feature Handbook 22-Button and 34-Button Displa y Operation Listening to Messages [Super Display Soft Ke y] - [Keyset Soft Ke y] Log onto Subscriber Mailbox • Y our Ring/Message Lamp fl ashes fast (red) when you hav e new messages. L (5) Access the Message Listen mode [Listen] - [Lstn] 0 Plays [...]

Log Onto V oice Mail DSX Feature Handbook IntraMail Features ◆ 59 IntraMail Features Log Onto V oice Mail Description A subscriber can log onto their mailbox using a method that best suits their needs and location. While at their o wn phone, the subscriber just presses a single key to log onto their mailbox. T o use their mailbox while at a co-wo[...]

Log Onto V oice Mail 60 ◆ IntraMail Features DSX Feature Handbook Operation Logging Onto Y our Mailbox [Super Display Soft Ke y] - [Keyset Soft Ke y] T o log onto y our Subscriber Mailbo x: 1. Press V -MAIL . • From a single line telephone, lift handset and dial *8 . T o log onto y our Guest Mailbo x or your Subscriber Mailbo x from a co-w orke[...]

Mailbox Name DSX Feature Handbook IntraMail Features ◆ 61 IntraMail Features Mailbox Name Description A caller leaving a message in a Subscriber Mailbox can hear the mailbox’ s prerecorded name instead of the mailbox number . The prerecorded Mailbox Name giv es the subscriber’ s mailbox that personal touch. Prior to leaving a message, caller?[...]

Mailbox Name 62 ◆ IntraMail Features DSX Feature Handbook Recording or Erasing Co-w orker’ s Names from a System Administrator’ s Mailbo x [Super Display Soft Ke y] - [Keyset Soft Ke y] Log onto System Administrator’ s Mailbox. SA (72) Access System Administrator options. [System Admin] - [N/A] S (7) Select Subscriber Mailbox Maintenance op[...]

Mailbox Options Menu DSX Feature Handbook IntraMail Features ◆ 63 IntraMail Features Mailbox Options Menu Description The Mailbox Options Menu is a sub-menu of a subscriber’ s Main Menu that provides access to the Auto T ime Stamp, Mailbox Security Code Delete, and Message Noti fi cation features. The chart belo w summa- rizes these options. A[...]

Mailbox Security Code Delete 64 ◆ IntraMail Features DSX Feature Handbook Mailbox Security Code Delete Description The System Administrator can delete the security code for an y Subscriber Mailbox. This ef fecti vely unlocks the mailbox. If mailbox security is not necessary , deleting a mailbox’ s security code speeds up mailbox logon. W ithout[...]

Main Menu DSX Feature Handbook IntraMail Features ◆ 65 IntraMail Features Main Menu Description After a Subscriber Mailbox user logs into their mailbox, IntraMail provides them with the Main Menu of options. The Main Menu pro vides quick access to the most commonly used mailbox features in a central location. It includes listening and recording o[...]

Main Menu 66 ◆ IntraMail Features DSX Feature Handbook Operation Accessing the Mailbo x Main Menu [Super Display Soft Ke y] - [Keyset Soft Ke y] Log onto Subscriber Mailbox. • Y ou automatically go to the mailbox Main Menu. 0 Plays Help message which summarizes the Main Menu options. • See the Mailbox Main Menu (page 65) chart for the Main Me[...]

Make Call DSX Feature Handbook IntraMail Features ◆ 67 IntraMail Features Make Call Description Make Call lets a Subscriber Mailbox user listen to a v oice message and dial MC to return the call without kno wing their caller’ s phone number . Make Call automates returning messages since you don’t ha ve to dial the message sender’ s telephon[...]

Message Count Display 68 ◆ IntraMail Features DSX Feature Handbook Message Count Display Description The telephone display provides interacti ve status updates for the subscriber’ s mailbox. The subscriber doesn’t ha ve to call their mailbox and wait for the v oice prompts to fi nd out the number of new and sa ved messages in their mailbox. [...]

Message Count Display DSX Feature Handbook IntraMail Features ◆ 69 IntraMail Features Operation Operation is automatic. While Logged-in One sav ed message waiting in the Subscriber Mailbox One ne w message waiting in the Subscriber Mailbox[...]

Message Delete 70 ◆ IntraMail Features DSX Feature Handbook Message Delete Description A Subscriber Mailbox user can delete any messages left in their mailbox. Message Delete lets the subscriber do their o wn mailbox maintenance. The y can delete messages they no longer need and sav e messages that contain essential information. With Message Dele[...]

Message Forward DSX Feature Handbook IntraMail Features ◆ 71 IntraMail Features Message Forward Description A Subscriber Mailbox user can forward a message in their mailbox to a co-work er . Forwarding is helpful when a subscriber recei ves a message with which a co-work er can assist them. Rather than sending a new message, the subscriber can ju[...]

Message Listen Mode 72 ◆ IntraMail Features DSX Feature Handbook Message Listen Mode Description After logging onto their mailbox, the subscriber can select the category of messages to which the y want to listen. Then can listen to just ne w messages, just sav ed messages, or all messages. Message Listen Mode lets the subscriber customize their m[...]

Message Notification DSX Feature Handbook IntraMail Features ◆ 73 IntraMail Features Message Noti fi cation Description Once acti vated by the Subscriber Mailbox user , Message Noti fi cation dials a telephone number to let the user kno w when there are new messages in their mailbox. When Message Noti fi cation is on, a subscriber who is out [...]

Message Notification 74 ◆ IntraMail Features DSX Feature Handbook - If the pager service doesn’t answer , IntraMail will retry the callout number . Message Noti fi cation may e ventually cancel if the callout remains unackno wledged. Operation Setting Up Message Noti fi cation (P age 1 of 2) [Super Display Soft Ke y] - [Keyset Soft Ke y] Log[...]

Message Notification DSX Feature Handbook IntraMail Features ◆ 75 IntraMail Features N (6) The noti fi cation destination is a telephone number . [Number] - [Num] D (3) The noti fi cation destination is a digital pager . [Pa g er] - [Pa ger] * Skip this option without changing your entry . [Next] - [Next] # Back up to the pre vious lev el with[...]

Message On Hold 76 ◆ IntraMail Features DSX Feature Handbook Message On Hold Description Message On Hold allo ws the System Administrator to record a message that will play to callers while the y wait on Hold. F or example, you can record a message summarizing a vailable services or hours of operation. This message will play to callers as soon as[...]

Message Playback Direction DSX Feature Handbook IntraMail Features ◆ 77 IntraMail Features Message Playback Direction Description When you dial L (5) after logging into your mailbox, IntraMail will play messages in either LIFO (last-in- fi rst-out) or FIFO ( fi rst-in- fi rst-out) order . If you prefer to hear ne w messages fi rst, enable LIF[...]

Message Reply 78 ◆ IntraMail Features DSX Feature Handbook Message Reply Description A Subscriber Mailbox user can reply to a message from a co-worker by dialing RE , without knowing the caller’ s extension or mailbox number . Message Reply sav es the subscriber valuable time since they don’ t need to kno w the sender’ s extension number or[...]

Next Call Routing Mailbox DSX Feature Handbook IntraMail Features ◆ 79 IntraMail Features Next Call Routing Mailbox Description The Next Call Routing Mailbox pro vides callers with additional dialing options while listening to a Sub- scriber Mailbox recorded or default greeting. It also pro vides additional dialing options to callers routed to an[...]

Record and Send a Message 80 ◆ IntraMail Features DSX Feature Handbook Record and Send a Message Description A Subscriber Mailbox user can record and send a message to any other Subscriber Mailbox. Record and Send a Message is the heart of IntraMail’ s voice messaging system. It allows co-w orkers to ef fi ciently stay in touch and exchange es[...]

Security Code DSX Feature Handbook IntraMail Features ◆ 81 IntraMail Features Security Code Description A mailbox can hav e a security code to protect it from unauthorized access. A Security Code must be 4 digits long, using 0-9. If a subscriber wants to keep their mailbox pri vate, the y can enter a Security Code. No one else can use the subscri[...]

System Administrator 82 ◆ IntraMail Features DSX Feature Handbook System Administrator Description The System Administrator is a Subscriber Mailbox that has unique system administration features such as recording Instruction Menus and deleting messages in a co-worker’ s mailbox. The System Administrator features are an essential part of IntraMa[...]

System Administrator DSX Feature Handbook IntraMail Features ◆ 83 IntraMail Features Operation Refer to the indi vidual features referenced in the System Administrator Options (page 82) . Accessing the System Administrator Options [Super Display Soft Ke y] - [Keyset Soft Ke y] Log onto System Administrator’ s Mailbox. SA (72) Access the System [...]

T ime and Date with V oice Mail 84 ◆ IntraMail Features DSX Feature Handbook Time and Date with V oice Mail Description Since IntraMail is completely integrated with the telephone system softw are, the IntraMail time and date is the same as the phone system time and date. Since time and date is used on telephone displays and with the Auto T ime S[...]

T ime and Date Stamp DSX Feature Handbook IntraMail Features ◆ 85 IntraMail Features Time and Date Stamp Description While listening to a message, a Subscriber Mailbox user can dial TI to hear the T ime and Date the message was left. This is a handy option while revie wing messages. The subscriber can just dial a code to fi nd out when the messa[...]

T ransfer to a Mailbox 86 ◆ IntraMail Features DSX Feature Handbook Transfer to a Mailbox Description An extension user can transfer their acti ve call to a co-worker’ s mailbox. This lets the caller lea ve a personal message for the co-worker . T ransfer to a Mailbox is one of the big con veniences of IntraMail since the caller can state their[...]

T ransfer to a Mailbox DSX Feature Handbook IntraMail Features ◆ 87 IntraMail Features Method C (Using a Call Co verage key) 1. Press TRANSFER . • If your extension has Hotline Automatic T ransfer , skip this step. 2. Press the Call Cov erage key . 3. Press V -MAIL . • V oice mail will prompt your caller to lea ve a message. • The caller wi[...]

V olume Control with V oice Mail 88 ◆ IntraMail Features DSX Feature Handbook Volume Control with Voice Mail Description Since IntraMail is completely inte grated with the telephone system software, V olume Control is a vailable at a subscriber’ s keyset an y time while listening to a message, greeting, or prerecorded v oice prompt. V olume Con[...]

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(1093098) June 9, 2006, Re v 2 Printed in U.S .A. NEC Uni fi ed Solutions, Inc. 4 F orest Parkwa y , Shelton, CT 06484 TEL: 203-926-5400 F AX: 203-929-0535 www .necuni fi edsolutions.com[...]