NEC NDA-30122 manual

A TTEND ANT CONSOLE ST A TISTICS Operatio ns Manual NEC A merica, Inc. ND A- 30122 Re vision 1 October , 199 9 Stoc k Number 241667[...]

LIABILITY DISCLAIMER NEC America reserv es the right to change the sp ecif icati ons, fu nc- tions, or feature s in thi s document at any t ime without notice. NEC America has prepared this document for use b y its employee s and custome rs. The infor mation c ontai ned here in is the proper ty of NEC America and shall not be re produced wit hout p[...]

NDA-3012 2 Revision 1 Page i Attendant Console Statistics Operat ions Manual CONTENTS TABLE OF CONTENTS Page Chapter 1 - INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 What is Attendant Console Stati sti cs? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Page ii NDA-301 22 Revision 1 CONTENTS Attendant Console Statistics Operations Man ual Page Example Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Procedure Overvi ew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

NDA-3012 2 Revision 1 Page iii Attendant Console Statistics Operat ions Manual CONTENTS Page Find ing Tex t Opt ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Prin ting T ext Opt ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Page iv NDA-301 22 Revision 1 CONTENTS Attendant Console Statistics Operations Man ual Page Screen Opti ons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Statist ic Logger Log Fil es. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

NDA-3012 2 Revision 1 Page v Attendant Console Statist ics Operations Manual FIGURES LIST OF FIGURES Figure Title Pa g e 2-1 Main Menu Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 3-1 Main Menu - Report Formats Selec tion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Page vi NDA-3012 2 Revision 1 FIGURES Attendant Console Statistics Operations Manu al Figure Title Pa g e 8-3 Add a Stati on Gr oup Wi ndow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 8-4 Find A Station Group Wi ndow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89[...]

NDA-3012 2 Revision 1 Page 1 Attendant Console Statistics Operations Manual INTRODUCTION Chapter 1 INTR ODUCTION This ma nual provi des the i nformat ion needed to conf igure and operat e the Attend ant Consol e Stat is tics softw are ap plica tion. What is Attendant Consol e Statistic s? Overvie w Atte ndant Consol e Statis tics (Cons ole Stat s) [...]

Page 2 NDA-30122 Revision 1 INTRODUCTION Attendant Console Statistics Operations Manual The E vent Co llect or dete cts ev ents ge nerat ed by the atten dants and the P BX, th en sends mess ages to t he Console Stat s Logger applica tion. The Log ger parse s the mess ages an d sav es the st atisti c data in an Inf ormi x Datab a se. The data in th [...]

NDA-3012 2 Revision 1 Page 3 Attendant Console Statistics Operations Manual INTRODUCTION Ho w T o Use This Man ual This manual descr ibes the various s creens , windows and f uncti ons for t he configur atio n and opera tion of Console St ats . Example s of displ ayed s creens and step-by -step pr ocedures are shown in th e following chapte rs. The[...]

Page 4 NDA-30122 Revision 1 INTRODUCTION Attendant Console Statistics Operations Manual Manual Organization (Cont.) Chapter 9 - Administration Menu Chapter 9 de scribes special functions and their proc edures avai lable at the Consol e Stats Admi nistratio n Menu. Appendix - Example Repor ts The append ix shows selected example reports and for mats[...]

NDA-3012 2 Revision 1 Page 5 Attendant Console Statistics Operations Man ual INST ALLA TION & CONFIGURA TION Chapter 2 INST ALLA T ION & CONFIGURA TION This chapt er provi de s a step- by- st ep des cr ipt io n of the in sta ll at io n, config ura ti on, and Main Menu f unctions for Con sole Stat s . Before pr oceeding with the configur ati[...]

Page 6 NDA-30122 Revision 1 INST ALLA TION & CONFIGURA TION Attendant Console Statistics Operations Manual Installation Procedure This sec tion d escribes the pr ocedures to ins tall th e Attendant Consol e Statist ics appli catio n soft ware. F ollo w the pr oced ur e belo w to i ns tall th e sof tware. Note: Some k e yboar ds use a marked Re [...]

NDA-3012 2 Revision 1 Page 7 Attendant Console Statistics Operations Man ual INST ALLA TION & CONFIGURA TION Console St ats is a n applicati on. When prompted f or the pac kage to be instal led, t ype ’ appl ications ’ and pres s Enter . Y ou a re aske d t o sele ct the i n stalla tion media. T ype ’ F ’ for “ Fl oppy D is k De vice ?[...]

Page 8 NDA-30122 Revision 1 INST ALLA TION & CONFIGURA TION Attendant Console Statistics Operations Manual The s cree n displ ays th e files as they are loaded fr om the medi a. Some f ile s may scro ll of f the scre en, unti l all t he f iles from the d isket te ha v e been pr ocesse d. Y ou are asked if al l of the applic ation releas e media[...]

NDA-3012 2 Revision 1 Page 9 Attendant Console Statistics Operations Man ual INST ALLA TION & CONFIGURA TION Screen m essages s ho w th e instal lati on and backup direc tories b eing i nstalle d. Fo r Console Sta ts instal latio n, certai n f iles must be mod if ied th at req uire “ root ” pri vileges . T ype your “ root ” pas sword an[...]

Page 1 0 NDA-30122 Revision 1 INST ALLA TION & CONFIGURA TION Attendant Console Statistics Operations Manual Status mes sages sho w the inst allati on and co nfi guratio n of the fi rst Co nso le Stats mai n component. At the pr ompt, pre ss Enter to continue the in stall ation. Status mes sages sho w the inst allati on and co nfi guratio n of [...]

NDA-3012 2 Revision 1 Page 1 1 Attendant Console Statistics Operations Man ual INST ALLA TION & CONFIGURA TION If HC S or MCS i s curre n tly in stalle d , the ’ at csspace ’ or ’ mcsspa ce ’ database spaces may also b e used b y Console Stats- - if ther e is enoug h free spa ce. If not, t ype the Con sole Stat s defa ult databas e spac[...]

Page 1 2 NDA-30122 Revision 1 INST ALLA TION & CONFIGURA TION Attendant Console Statistics Operations Manual Status mes sages sho w the progres s of the Consol e Stats i nstalla tion. When all files have been s et-up by th e inst a ller, the Consol e Stats installat ion is comple te. Press Ente r to exit th is scre e n and retur n to the AP M M[...]

NDA-3012 2 Revision 1 Page 1 3 Attendant Console Statistics Operations Man ual INST ALLA TION & CONFIGURA TION After Install ation The Console Stats applica tion can be used with the Hospit ality Cent er System (HCS) or Medic al Center Sy stem (MCS) ap plicati ons. If Consol e Stats i s t o b e u s e d with eit her of t hese ap plicati ons, per[...]

Page 1 4 NDA-30122 Revision 1 INST ALLA TION & CONFIGURA TION Attendant Console Statistics Operations Manual MCS Configuration (Cont.) Step 4: Use the APM Administra tor t o set the User Def ined #10 v alue o f all Mcs_ ServerX appli catio n s(Mcs_ Server1 , Mcs _S erver2 , etc.) to the follo wing: - /oai /app/ mcs/menus /Mserv er .cfg Step 5: [...]

NDA-3012 2 Revision 1 Page 1 5 Attendant Console Statistics Operations Man ual INST ALLA TION & CONFIGURA TION Application Configu ration Since Consol e Stats is inter nally support ed by the APM, it s two componen ts must be config ured in the APM enviro nment. This secti on provides the i nformation tha t must b e entere d into th e APM c on [...]

Page 1 6 NDA-30122 Revision 1 INST ALLA TION & CONFIGURA TION Attendant Console Statistics Operations Manual Component Char acterist ics Defin e the two c omponents exactly as shown i n the table: Parameter Defini tion OAI Applic ation Whe ther (Y es or N o) the c ompo n ent co mmun icate s with the NEAX2400 using OAI proces ses. CRT Appl icati[...]

NDA-3012 2 Revision 1 Page 1 7 Attendant Console Statistics Operations Man ual INST ALLA TION & CONFIGURA TION Prim ary Configuration P arameter s From the APM Conf igurati on Entry s creen, conf igure ea ch component as follo ws. All par amet ers ma rked wi th aste risks (*) shoul d be e nte red e xactly a s shown. The rest o f the en tries in[...]

Page 1 8 NDA-30122 Revision 1 INST ALLA TION & CONFIGURA TION Attendant Console Statistics Operations Manual Database Suppor t Console St ats requ ires o ne databas e of its own i n the APM. The Cons ole Stats databas e ( statc fg ) was l oaded during so ftware instal lati on from th e rel ease me dia and conta ins de fault fi eld entr ies, mos[...]

NDA-3012 2 Revision 1 Page 1 9 Attendant Console Statistics Operations Man ual INST ALLA TION & CONFIGURA TION Initialize Components The two Conso le Sta ts components m ust be i nitiali zed from the APM as follows: StatLogger Component Follow th e step s below to i nitial ize the St atLogger c omponent: Step 1: On the APM Syst em Operation s M[...]

Page 2 0 NDA-30122 Revision 1 INST ALLA TION & CONFIGURA TION Attendant Console Statistics Operations Manual Application Start-Up Logging in to Console Stats The Console Stats applica tion execu tes on a UAP ( User Applic ation Proc essor ). From t he UAP termin al, fo l low th e steps below t o logi n and st art Console Stats : Step 1: At the [...]

NDA-3012 2 Revision 1 Page 2 1 Attendant Console Statistics Operations Man ual INST ALLA TION & CONFIGURA TION Main Men u Follo wing t he Console St ats login, t he Console Stats Mai n Menu will be di splayed ( Figure 2-1 ). Figure 2-1 M ain Menu Screen Console St ats call proces sing repo rts ca n be designe d with s tatist ics to be c omputed[...]

Page 2 2 NDA-30122 Revision 1 INST ALLA TION & CONFIGURA TION Attendant Console Statistics Operations Manual Main Men u (Cont.) • The secon d st ep is to genera te the format ted r eport or schedul e it for aut omatic generat ion. Generat ing the rep ort in vol ves nami ng the range of time o ver which the fo rmatte d stat istics are to be ca[...]

NDA-3012 2 Revision 1 Page 2 3 Attendant Console Statistics Operations Man ual INST ALLA TION & CONFIGURA TION Selecting Men u Options Select menu opti ons fr om the sc reen usin g the Up and Down a rrow keys to highlig ht the desired function. Each menu s electio n can al so be s elected by a specif ic “ Hot Key ” characte r, dis played in[...]

Page 2 4 NDA-30122 Revision 1 INST ALLA TION & CONFIGURA TION Attendant Console Statistics Operations Manual Quit Console Stats Follow th e step s to quit the Cons ole Stats applicat ion: Step 1: Go to th e Console Stats Mai n Men u ( Figure 2 -1 ). Step 2: Use the UP a nd DO WN arro w ke ys t o select Quit from the menu and press Enter .[...]

NDA-3012 2 Revision 1 Page 2 5 Attendant Console Statist ics Operations Manual REPORT FORMA TS Chapter 3 REPOR T FORMA TS The Rep ort For mats opt i on fro m th e Co nsole St ats Main Menu pr ovi des op tions to defi ne new repor t for mats; and f ind, modify , delete, a nd prin t existi ng report s. All displ ay screens, wind ows, menus and pro ce[...]

Page 2 6 NDA-30122 Revision 1 REPOR T FORMA TS Attendant Console Statistics Operations Manual Using Repor t Fo rmats (Cont. ) Queue Repo r t Statis ti cs Queue Repo rts can contain stati stic s specif ic to th e atten dant cal l queue. St atis ti cs are avail able for the follo w ing t ypes of calls : Internal, exter nal, attendant tr ansfers, stat[...]

NDA-3012 2 Revision 1 Page 2 7 Attendant Console Statist ics Operations Manual REPORT FORMA TS Using Repor t Fo rmats (Cont. ) Intervals of Stat istic s Every report format must in clude th e inte rval duri ng which the stat isti cs are calcul ate d. The inte rva l ca n be des ignat ed as h ourly , dail y , or the curre nt da y and does n ot includ[...]

Page 2 8 NDA-30122 Revision 1 REPOR T FORMA TS Attendant Console Statistics Operations Manual Repor t For mats Menu Step 1: From the Console Stats Main Me nu ( Figure 3-1 ), use the Up and DO WN arrow keys to hi g hligh t to sele ct the Report Fo rmats opti on and pr ess Enter . Figure 3-1 Main Me nu - Report Formats Se lection Step 2: The Report F[...]

NDA-3012 2 Revision 1 Page 2 9 Attendant Console Statist ics Operations Manual REPORT FORMA TS Attendant, Queue , Route , & Station Report Form ats The overa ll proced ures f or creat ing, findi ng, mo difying, d eleting, and prin ting report format s are ide ntical f or eac h type o f report . In the followin g proce dures, make th e approp ri[...]

Page 3 0 NDA-30122 Revision 1 REPOR T FORMA TS Attendant Console Statistics Operations Manual Attendant, Queue , Route , & Station Report Form ats (Cont.) Adding a Report Format (Cont.) Step 3: U se th e Ta b key to sel ect the Add option at the bottom of the screen and press Enter . The Add a Report F ormat windo w will be displ ayed ( Figure [...]

NDA-3012 2 Revision 1 Page 3 1 Attendant Console Statist ics Operations Manual REPORT FORMA TS Attendant, Queue , Route , & Station Report Form ats (Cont.) Adding a Report Format (Cont.) Step 9: From the po p-up win do w , highlight to selec t the sec ond repo rt stat istic type f or the S tatistic 2 f ield and press En ter . Continue the sele [...]

Page 3 2 NDA-30122 Revision 1 REPOR T FORMA TS Attendant Console Statistics Operations Manual Attendant, Queue , Route , & Station Report Form ats (Cont.) Finding a Repor t Format This pr oced ure will find a n existi ng rep ort fo r mat. F ollow t he ste ps to fi n d a form at: Step 1: From the Cons ole Stat s Main Menu ( Figure 3- 1 ), se le [...]

NDA-3012 2 Revision 1 Page 3 3 Attendant Console Statist ics Operations Manual REPORT FORMA TS Attendant, Queue , Route , & Station Report Form ats (Cont.) Finding a Repor t Format (Cont.) Step 3: Use t he Ta b key to select the Find option at the bot tom of the scree n and press Enter . The Find a Rep ort F ormat wind o w will be di splayed ( [...]

Page 3 4 NDA-30122 Revision 1 REPOR T FORMA TS Attendant Console Statistics Operations Manual Attendant, Queue , Route , & Station Report Form ats (Cont.) Modifying a Repor t Format This pr ocedure will modif y an existing re port format. Foll ow the steps to modify a form at: Step 1: From the Cons ole Stat s Main Menu ( Figure 3- 1 ), se le ct[...]

NDA-3012 2 Revision 1 Page 3 5 Attendant Console Statist ics Operations Manual REPORT FORMA TS Attendant, Queue , Route , & Station Report Form ats (Cont.) Modifying a Repor t Format (Cont.) Step 4: W ith the repor t forma t(s) se lecte d, use th e Ta b ke y to select th e Mo dif y option a t the bot tom of the s creen and p ress Enter . The M [...]

Page 3 6 NDA-30122 Revision 1 REPOR T FORMA TS Attendant Console Statistics Operations Manual Attendant, Queue , Route , & Station Report Form ats (Cont.) Modifying a Repor t Format (Cont.) Step 9: If finish ed wit h the spe cific reports funct io n, use the Tab key to select the Exit opt ion at the bott om of the sc reen an d press Enter to re[...]

NDA-3012 2 Revision 1 Page 3 7 Attendant Console Statist ics Operations Manual REPORT FORMA TS Attendant, Queue , Route , & Station Report Form ats (Cont.) Deleting a Report Format This procedure will de lete an e xisting report format . Follow th e steps t o delet e a form at: Step 1: From the Cons ole Stat s Main Menu ( Figure 3- 1 ), se le c[...]

Page 3 8 NDA-30122 Revision 1 REPOR T FORMA TS Attendant Console Statistics Operations Manual Attendant, Queue , Route , & Station Report Form ats (Cont.) Deleting a Report Format (Cont.) Step 4: W ith t he report format (s) s elected , use th e Ta b key to sele ct the Delet e option at the bot to m of the scre en and pr ess Enter . The D elete[...]

NDA-3012 2 Revision 1 Page 3 9 Attendant Console Statist ics Operations Manual REPORT FORMA TS Attendant, Queue , Route , & Station Report Form ats (Cont.) Printing a Repor t Format This pr oced ur e will print an exist ing rep ort fo rmat. F o llow th e step s to prin t a form at: Step 1: From the Cons ole Stat s Main Menu ( Figure 3- 1 ), se [...]

Page 4 0 NDA-30122 Revision 1 REPOR T FORMA TS Attendant Console Statistics Operations Manual Attendant, Queue , Route , & Station Report Form ats (Cont.) Printing a Repor t Format (Cont.) Step 4: At the Records to Print fi eld, use the UP and Do wn arro w ke ys to selec t Curr ent Reco rd , Mark ed Records , or All Records and p ress Enter . S[...]

NDA-3012 2 Revision 1 Page 4 1 Attendant Console St atistics Operatio ns Manual REPORT GENERA TION Chapter 4 REPOR T GENERA TION The Report Ge neration op tion on the Console Stats Main Menu i s used to generat e a forma tted r eport u sin g call proces sing dat a that has been col lecte d over a config urable amou nt of time . All display s creens[...]

Page 4 2 NDA-30122 Revision 1 REPOR T GENERA TION Attendant Console Statis tics Ope rations M anual Repor t Gener ation Menu Step 1: From the Cons ole Stat s Main Menu ( Figure 4- 1 ), highli ght to se lect the Report Ge neration o ption a nd press Enter .) Figure 4-1 Main Menu - Report Generation Selection Step 2: The Report Ge ner ation menu scre[...]

NDA-3012 2 Revision 1 Page 4 3 Attendant Console St atistics Operatio ns Manual REPORT GENERA TION Generating Repor ts Generating a Repor t This pr ocedure will gene rate a report from an exi sting defined report format. If the report format has not bee n previous ly defin ed, see Chapt er 3 for p rocedu res to design ne w repor t formats . Follow [...]

Page 4 4 NDA-30122 Revision 1 REPOR T GENERA TION Attendant Console Statis tics Ope rations M anual Generating Repor ts (Cont.) Generating a Repor t (Cont.) Step 6: At the Sa ve fi el d , s el e c t Y and pres s En ter if t he re por t wil l be sa v ed to a file. Step 7: When all f ields ha ve been co mpleted, use the Ta b key to sel ect the Ok opt[...]

NDA-3012 2 Revision 1 Page 4 5 Attendant Console St atistics Operatio ns Manual REPORT GENERA TION Generating Repor ts Finding a Repor t (to Generate) This procedu re wil l find a rep ort to ge nerat e fr om exis ting re port for mats . Follow the st eps to fi nd a re port: Step 1: From the Cons ole Stat s Main Menu ( Figure 4- 1 ), se le ct the Re[...]

Page 4 6 NDA-30122 Revision 1 REPOR T GENERA TION Attendant Console Statis tics Ope rations M anual Generating Repor ts (Cont.) Finding a Repor t Format (Cont.) Step 5: T o be gin another sea rch, repea t Step s 3-5 . Step 6: If finis hed wi th the R epor t Gene ration funct ion, use the Ta b key to sele ct the Exit opt ion at the bott om of the sc[...]

NDA-3012 2 Revision 1 Page 4 7 Attendant Console Statistics Operations Manual A UT OMA TED REPORT GENERA TION Chapter 5 A UT OMA TED REPOR T GENERA TION The Automa ted Report Gene ration opt ion on t he Console Stats Ma in Me n u i s used to s chedule r eports for auto matic g eneratio n. All disp lay sc reens, windo ws, menus and pr ocedures are d[...]

Page 4 8 NDA-30122 Revision 1 A UT OMA TED REPORT GENE RA TION Attendant Console Statistics Operations Manu al A utom ated Repor t Generation Menu A No te on Sele cting Comma nds - In the f ollowing pr ocedur es, a step may cal l for pr essing the Ta b key to sele ct a command. It may be necessary to pr ess the T ab key multip le time s in o r der [...]

NDA-3012 2 Revision 1 Page 4 9 Attendant Console Statistics Operations Manual A UT OMA TED REPORT GENERA TION A utomated Repor t Generati on Menu (Cont.) Step 2: The Automat ed Report Generation scr een wil l be di splayed ( Figure 5-2 ). The Automated Rep ort Generation scr een options are descr ibed in detail in the follow ing sec tions of this c[...]

Page 5 0 NDA-30122 Revision 1 A UT OMA TED REPORT GENE RA TION Attendant Console Statistics Operations Manu al Generating A utomated Repor ts Set a Repor t Sched ule This proced ure w ill set t h e sche dule f o r an au to mate d gene rated re port fr om an existi ng defi ned r epor t f orma t. If a re por t fo rmat h as no t bee n pre viousl y def[...]

NDA-3012 2 Revision 1 Page 5 1 Attendant Console Statistics Operations Manual A UT OMA TED REPORT GENERA TION Generating A utomated Repor ts (Cont.) Set a Repor t Schedule (Cont.) Step 4: At the Ti me fi eld, en ter the t ime the re port will be gene rated. Hour ly report s use the fo rmat --:MM, wh ere MM sp eci f ies the minutes (00-59) . All oth[...]

Page 5 2 NDA-30122 Revision 1 A UT OMA TED REPORT GENE RA TION Attendant Console Statistics Operations Manu al Generating A utomated Repor ts (Cont.) Filter an A ut omated Repor t This procedu re will a pply fil ter parame ters t o the rep orts d isplayed on the Auto m ated R eports s creen . Step 1: From the Console S tats Main Menu ( Figur e 5- 1[...]

NDA-3012 2 Revision 1 Page 5 3 Attendant Console Statistics Operations Manual A UT OMA TED REPORT GENERA TION Generating A utomated Repor ts (Cont.) Filter an A ut omated Report (Cont.) Step 5: If the Filter By value is se t to W eekday , the W eekday field wi ll be display ed. It specif ies t he day of the week that will be use d to f ilt er the d[...]

Page 5 4 NDA-30122 Revision 1 A UT OMA TED REPORT GENE RA TION Attendant Console Statistics Operations Manu al Generating A utomated Repor ts (Cont.) Modify an A ut omated Repor t This procedure wil l modify an exis ting automated rep ort schedule an d parameters. Follow th e step s to modify a report s chedul e: Step 1: From the Console S tats Mai[...]

NDA-3012 2 Revision 1 Page 5 5 Attendant Console Statistics Operations Manual A UT OMA TED REPORT GENERA TION Generating A utomated Repor ts (Cont.) Modify an A ut omated Report (Cont.) Step 6: If th e Event T yp e Month/Date is selecte d in St ep 4 , the Date fie l d wi l l be displ ayed. Modify t his f i eld as need ed using th e UP and DO WN arr[...]

Page 5 6 NDA-30122 Revision 1 A UT OMA TED REPORT GENE RA TION Attendant Console Statistics Operations Manu al Generating A utomated Repor ts (Cont.) Cancel an A ut omated Repor t This procedur e will cancel an existing auto mated repo rt schedul e. Follow the st eps to cance l a re port: Step 1: From the Console S tats Main Menu ( Figur e 5- 1 ), [...]

NDA-3012 2 Revision 1 Page 5 7 Attendant Console Statistics Operations Manual A UT OMA TED REPORT GENERA TION Generating A utomated Repor ts (Cont.) Cancel an A ut omated Report (Cont.) Step 4: To cancel the di splayed a utomate d repor t, use the Tab key t o sele ct the Ok option a t the bott om of the s creen a nd press Enter . The displayed auto[...]

Page 5 8 NDA-30122 Revision 1 A UT OMA TED REPORT GENE RA TION Attendant Console Statistics Operations Manu al Generating A utomated Repor ts (Cont.) Print a n A ut omated Repor t This procedu re will s end sel ected aut omated repo rt sc hedule(s) to th e printe r device. F ollow t he steps t o print a n automat ed repor t sche dule: Step 1: From [...]

NDA-3012 2 Revision 1 Page 5 9 Attendant Console Statistics Operations Manual A UT OMA TED REPORT GENERA TION Generating A utomated Repor ts (Cont.) Print a n A ut omated Report (Cont.) Step 7: T o output the autom ated re port sched ule (o utput to printe r or t o UNIX file), us e the Ta b key to se lect Ok at t he bott om of the s creen and p res[...]

Page 6 0 NDA-30122 Revision 1 A UT OMA TED REPORT GENE RA TION Attendant Console Statistics Operations Manu al[...]

NDA-3012 2 Revision 1 Page 6 1 Attendant Console Stat istics Operation s Manual REPORT VIEWING Chapter 6 REPOR T VIEWING The Report Viewing opti on on t he Console S tats Main Menu pr ovides option s for on-scre en viewing of exis ti ng rep ort s. All dis pl ay scre ens , windows, menus and proc edure s a re des c ribed in the fo llow in g sec tio [...]

Page 6 2 NDA-30122 Revision 1 REPOR T VIEWING Attendant Console Statis tics Operations M anual Pr ocedure Overvie w The ove rall se quence f or view ing a repo rt is the foll owing: • First s elect t he repo rt from th e e xisting report t ypes an d formats ( as descr ibed in Chapte r 3). • Next is vie w t he sele ct ed repor t or opt ional ly [...]

NDA-3012 2 Revision 1 Page 6 3 Attendant Console Stat istics Operation s Manual REPORT VIEWING Repor t Vi ewing Menu Step 1: From the Cons ole Stat s Main Menu ( Figure 6- 1 ), highli ght t o select the Report V iewing opti on and p ress Enter .) Figure 6-1 Main Menu - Report Vie wing Selection Step 2: The Report V ie wing menu screen wi ll be dis [...]

Page 6 4 NDA-30122 Revision 1 REPOR T VIEWING Attendant Console Statis tics Operations M anual View ing Repor ts Vie wing an Attendant Login Repor t This proc edure will disp lay on-sc reen an Attendant Login type of report . These repo rts will s how da ta in th e follo wing fi elds. • Operator : The login name of t he operat or • Login : The [...]

NDA-3012 2 Revision 1 Page 6 5 Attendant Console Stat istics Operation s Manual REPORT VIEWING View ing Repor ts (Cont.) Vie wing an Attendant Login Repor t (Cont.) Step 3: T o vie w a report, Us e the UP and DO WN arro w ke ys to highl ight to sele ct the R eport Id entifier ( f i lenam e) for t he de sired re port. U se th e Ta b key to sel ect V[...]

Page 6 6 NDA-30122 Revision 1 REPOR T VIEWING Attendant Console Statis tics Operations M anual View ing Repor ts (Cont.) Vie wing an Attendant Login Repor t (Cont.) Printing T ext Option Specifi c text ca n be print ed from a vi ewed repor t. From the Vi ew Report screen ( Figure 6-4 ), foll ow th e s teps t o prin t t ext. Step 3c: T o pri nt spec[...]

NDA-3012 2 Revision 1 Page 6 7 Attendant Console Stat istics Operation s Manual REPORT VIEWING View ing Repor ts (Cont.) Vie wing an A ut omated Repor t This procedu re will di splay on- scree n an Automa ted type o f report . The rep ort fields and d at a di splaye d wil l be bas ed on the previo usl y de signed rep ort for mat s. Follow th e step[...]

Page 6 8 NDA-30122 Revision 1 REPOR T VIEWING Attendant Console Statis tics Operations M anual View ing Repor ts (Cont.) Vie wing an A ut omated Report (Cont.) Step 3: T o vie w a report, use the UP and DO WN arro w ke ys to hi ghlight t o select the R eport Id entifier ( f i lenam e) for t he de sired re port. U se th e Ta b key to sel ect Vie w R[...]

NDA-3012 2 Revision 1 Page 6 9 Attendant Console Stat istics Operation s Manual REPORT VIEWING View ing Repor ts (Cont.) Vie wing an A ut omated Report (Cont.) Prin ting T ext Opti on Specifi c text can be printed f rom a vi ewed repor t. From the Vi ew Report sc reen ( Figure 6-6 ), foll ow the s teps t o print t ext. Step 3c: T o pri nt speci fi [...]

Page 7 0 NDA-30122 Revision 1 REPOR T VIEWING Attendant Console Statis tics Operations M anual View ing Repor ts (Cont.) Vie wing a Non- A ut omated Repor t This proced ure will display on-scree n a Non-Automa ted type of report . The r eport fields and d at a di splaye d wil l be bas ed on the previo usl y de signed rep ort for mats. Follow th e s[...]

NDA-3012 2 Revision 1 Page 7 1 Attendant Console Stat istics Operation s Manual REPORT VIEWING View ing Repor ts (Cont.) Vie wing a Non- A ut omated Report (Cont.) Step 3: T o vie w a re port, Using the UP a nd DO WN arro w key s to highl ight to select the Report Identif ier for the d esired r eport and press Ente r . Use the T ab ke y to s elect [...]

Page 7 2 NDA-30122 Revision 1 REPOR T VIEWING Attendant Console Statis tics Operations M anual View ing Repor ts (Cont.) Vie wing a Non- A ut omated Report (Cont.) Printing T ext Option Specifi c text ca n be print ed from a vi ewed repor t. From the Vi ew Report screen ( Figure 6-8 ), foll ow th e s teps t o prin t t ext. Step 3c: T o pri nt speci[...]

NDA-3012 2 Revision 1 Page 7 3 Attendant Console Statist ics Operation s Manual ROUTE GROUPS Chapter 7 R OUTE GR OUPS The Route Gro ups opt ion from the Console Stats M ain Menu pr ovides opti ons to define n ew trunk ro ute gr oups, find a group, mo dify and de lete gro ups. Route group inf ormation c an also be printed. All di splay screen s, win[...]

Page 7 4 NDA-30122 Revision 1 R OUTE GR OUPS Attendant Console Statistics Operations M anual Route Gr oups Menu Step 1: From the Console Stats Main Me nu ( Figure 7-1 ), use the Up and DO WN arrow keys to hi g hligh t to sele ct the Route Groups o ption and p ress Enter . Figure 7-1 Main Menu - Route Gr oups Selection Step 2: The Route Gr oups scre[...]

NDA-3012 2 Revision 1 Page 7 5 Attendant Console Statist ics Operation s Manual ROUTE GROUPS Route Gr oups Adding a Route Gr oup This procedure will create a new r oute group. Foll ow the steps to a dd a rout e group: Step 1: From the Cons ole Stat s Main Menu ( Figure 7- 1 ), se le ct the Route Grou ps option a nd pres s Enter . The Route Gr oups [...]

Page 7 6 NDA-30122 Revision 1 R OUTE GR OUPS Attendant Console Statistics Operations M anual Route Gr oups (Cont.) Adding a Route Gr oup (Cont.) Step 8: If f inished with the Add a Route Gro up functio n, use the Ta b key to se lect the Exit opti on at the botto m of the windo w and press Enter to r etu rn to the Route Groups s creen ( Figur e 7-2 [...]

NDA-3012 2 Revision 1 Page 7 7 Attendant Console Statist ics Operation s Manual ROUTE GROUPS Route Gr oups (Cont.) Finding a Route Gr oup This procedure will fin d an exist ing route group by name, route number, and/o r first trunk number . Follow th e step s to find a group: Step 1: From the Cons ole Stat s Main Menu ( Figure 7- 1 ), se le ct the [...]

Page 7 8 NDA-30122 Revision 1 R OUTE GR OUPS Attendant Console Statistics Operations M anual Route Gr oups (Cont.) Finding a Route Gr oup (Cont.) Step 4: If f inding a route g roup b y route number , at the Route f ield , enter the number of the rou te gro up to be fou nd and pres s Enter . - If no oth er sear ch v alue s will be e ntere d (i.e. Fi[...]

NDA-3012 2 Revision 1 Page 7 9 Attendant Console Statist ics Operation s Manual ROUTE GROUPS Route Gr oups (Cont.) Modifying a Route Gr oup This procedure will modify an exi sting rou te group. Fo llow the st eps t o modify a route gr oup: Step 1: From the Cons ole Stat s Main Menu ( Figure 7- 1 ), se le ct the Route Grou ps option a nd pres s Ente[...]

Page 8 0 NDA-30122 Revision 1 R OUTE GR OUPS Attendant Console Statistics Operations M anual Route Gr oups (Cont.) Modifying a Route Gr oup (Cont.) Step 8: When modi f i cat io ns to the r out e g roup ar e compl et e, u se the Ta b key to sele ct the Ok option at t he bott om of the windo w and press Enter to sav e the chan ges. The Ro ute Grou ps[...]

NDA-3012 2 Revision 1 Page 8 1 Attendant Console Statist ics Operation s Manual ROUTE GROUPS Route Gr oups (Cont.) Deleting a Route Gr oup This procedure will dele te an e xisting route grou p. Foll ow the steps to delet e a route gr oup: Step 1: From the Cons ole Stat s Main Menu ( Figure 7- 1 ), se le ct the Route Grou ps option a nd pres s Enter[...]

Page 8 2 NDA-30122 Revision 1 R OUTE GR OUPS Attendant Console Statistics Operations M anual Route Gr oups (Cont.) Deleting a Route Gr oup (Cont.) Step 4: To del ete the di splayed r oute g roup, use t he Tab key to sel ect the Ok option a t the bott om of t he screen a nd press Enter . The displayed route group wil l be delet ed. Note: T o not del[...]

NDA-3012 2 Revision 1 Page 8 3 Attendant Console Statist ics Operation s Manual ROUTE GROUPS Route Gr oups (Cont.) Printing a Route Gr oup This pro cedu re wil l p ri nt an e xisti ng rou te gro up. Fo llow t he s te ps t o pri nt a r out e group: Step 1: From the Cons ole Stat s Main Menu ( Figure 7- 1 ), se le ct the Route Grou ps option a nd pre[...]

Page 8 4 NDA-30122 Revision 1 R OUTE GR OUPS Attendant Console Statistics Operations M anual Route Gr oups (Cont.) Printing a Route Gr oup (Cont.) Step 7: T o output the route group (output to p rinte r or to UNIX f il e) us e the Ta b key to sel ect Ok at the bottom o f the sc reen and p ress Ent er . Th e sele cted route gr oup will n ow b e sent[...]

NDA-3012 2 Revision 1 Page 8 5 Attendant Console Statist ics Operation s Manual ST A TIO N GR OUPS Chapter 8 ST A TION GR OUPS The Stati on Groups opti on from the Console Sta ts Main Menu provi des options to defi ne new station groups, f i n d a group , modify an d delete groups . Station group informat ion ca n also be p rinted. Al l disp lay sc[...]

Page 8 6 NDA-30122 Revision 1 ST A TION GROUPS Atte ndant Console Statistics Operations Manu al Station Groups Men u Step 1: From the Console Stats Main Me nu ( Figure 8-1 ), use the Up and DO WN arrow keys to hi g hligh t to sele ct the Station Groups o ption and p ress Enter . Figure 8-1 Main Menu - Station Gr oups Selection Step 2: The Stati on [...]

NDA-3012 2 Revision 1 Page 8 7 Attendant Console Statist ics Operation s Manual ST A TIO N GR OUPS Station Groups Adding a Station Gr oup This procedure will crea te a new st ation group. Foll ow the ste ps to ad d a station group: Step 1: From the Cons ole Stat s Main Menu ( Figure 8- 1 ), se le ct the Station Grou ps option and pre ss Enter . The[...]

Page 8 8 NDA-30122 Revision 1 ST A TION GROUPS Atte ndant Console Statistics Operations Manu al Station Groups (Cont.) Adding a Station Gr oup (Cont.) Step 7: If f inished with th e Add a Stati on Group function , use the Ta b key to select the Exi t option at t he bottom o f the windo w and press Enter to return to the Station Gr oups scre en ( Fi[...]

NDA-3012 2 Revision 1 Page 8 9 Attendant Console Statist ics Operation s Manual ST A TIO N GR OUPS Station Groups (Cont.) Finding a Station Gr oup This proc edu re wil l find an exist ing stati on gro up by name, and/or firs t sta ti on number. Follow the steps to find a group: Step 1: From the Cons ole Stat s Main Menu ( Figure 8- 1 ), se le ct th[...]

Page 9 0 NDA-30122 Revision 1 ST A TION GROUPS Atte ndant Console Statistics Operations Manu al Station Groups (Cont.) Finding a Station Gr oup (Cont.) Step 4: If f inding a stati on group b y first station n umber , at the First St ation f ield, ent er the number of t he f irst st ation of the gr oup to be f ound and press Enter . Use th e Ta b ke[...]

NDA-3012 2 Revision 1 Page 9 1 Attendant Console Statist ics Operation s Manual ST A TIO N GR OUPS Station Groups (Cont.) Modifying a Station Group This proced ure will modify an exis ting station gro up. Foll ow the ste ps to modify a stati on group: Step 1: From the Cons ole Stat s Main Menu ( Figure 8- 1 ), se le ct the Station Grou ps option an[...]

Page 9 2 NDA-30122 Revision 1 ST A TION GROUPS Atte ndant Console Statistics Operations Manu al Station Groups (Cont.) Modifying a Station Group (Cont.) Step 7: When modif ications to t he stati on group ar e comple te, use the Ta b key to sele ct the Ok option at t he bott om of the win do w and pre ss Enter to sa v e the chan ges. The s tation Gr[...]

NDA-3012 2 Revision 1 Page 9 3 Attendant Console Statist ics Operation s Manual ST A TIO N GR OUPS Station Groups (Cont.) Deleting a Station Gr oup This procedure will dele te an e xisting station g roup. Fol low the st eps to delete a stati on group: Step 1: From the Cons ole Stat s Main Menu ( Figure 8- 1 ), se le ct the Station Grou ps option an[...]

Page 9 4 NDA-30122 Revision 1 ST A TION GROUPS Atte ndant Console Statistics Operations Manu al Station Groups (Cont.) Deleting a Station Gr oup (Cont.) Step 4: To del ete the di splayed s tation g roup, us e the Tab key to s elect t he Ok option at the b ottom of the screen and p ress Enter . The disp laye d stat ion group wil l be delet ed. Note:[...]

NDA-3012 2 Revision 1 Page 9 5 Attendant Console Statist ics Operation s Manual ST A TIO N GR OUPS Station Groups (Cont.) Printing a Station Gr oup This procedure will pri nt an ex isting s tation gr oup. Follow t he st eps to pri nt a stati on group: Step 1: From the Cons ole Stat s Main Menu ( Figure 8- 1 ), se le ct the Station Grou ps option an[...]

Page 9 6 NDA-30122 Revision 1 ST A TION GROUPS Atte ndant Console Statistics Operations Manu al Station Groups (Cont.) Printing a Station Gr oup (Cont.) Step 7: T o output the st ation gro up (out put to pri nter or to UNIX f ile) use th e Ta b key to sel ect Ok at the bottom o f the sc reen and p ress Ent er . Th e sele cted stati on group will no[...]

NDA-3012 2 Revision 1 Page 9 7 Attendant Console Statist ics Operations Manual ADMINISTRA TION MENU Chapter 9 ADMINISTRA TION MENU The Console Stats Administratio n Menu is used t o manage the database and access t he log files i n which ent ries are made fr om menus and re port ge neration activi ties . Using the Adminis t ra tive Menu Logging In [...]

Page 9 8 NDA-30122 Revision 1 ADMINISTRA TION MENU Attendant Console Statistics Operations Manual Database Administration The Database Administrat ion optio n on the Conso le Sta tistics Admi nistration Menu is use d to manage t he Informi x data base used b y Console Stats. This databas e mainta ins th e call proce s sing a nd att enda n t login d[...]

NDA-3012 2 Revision 1 Page 9 9 Attendant Console Statist ics Operations Manual ADMINISTRA TION MENU Database Administration (Cont.) Database Administration Menu From the Admi nistrat ion Main Menu ( Figu re 9-1 ), p ress t he ’ D ’ key and press Enter to sele ct t he Data base Admini stra tion option . The Datab ase Admi nistr ation menu screen[...]

Page 1 00 NDA-30122 Revision 1 ADMINISTRA TION MENU Attendant Console Statistics Operations Manual Database Administration (Cont.) Set Data base Spac e The Set Database Spac e option o n the Databa se Administ ration men u is us ed to reserv e the ne cessary s torage f or the new databas e. This must be d one prior to Instal ling a new d atabas e. [...]

NDA-3012 2 Revision 1 Page 1 01 Attendant Console Statist ics Operations Manual ADMINISTRA TION MENU Database Administration (Cont.) Install Database The Insta ll Data base option on t he Databas e Administr ation menu i s used to create new databas e tabl es accord ing to ins tructi ons embedd ed in Console St ats softw are. Note: This op tion is [...]

Page 1 02 NDA-30122 Revision 1 ADMINISTRA TION MENU Attendant Console Statistics Operations Manual Database Administration (Cont.) Remove Database The Remove Data base opt ion on the Database Admi nistrat ion menu is used to remove al l data now s tored in the Console Stats dat abase. WARNING To protect the database , do not use th is option wit ho[...]

NDA-3012 2 Revision 1 Page 1 03 Attendant Console Statist ics Operations Manual ADMINISTRA TION MENU Database Administration (Cont.) Build Database Inde xes The Build Databas e Indices option o n the Console Stat s Database Ad m ini strati on menu is us ed to cr eate ind ices that make ac cess to t he data in the da tabase faster . This func tion m[...]

Page 1 04 NDA-30122 Revision 1 ADMINISTRA TION MENU Attendant Console Statistics Operations Manual Database Administration (Cont.) Eras e Database Inde xes Typicall y, i t wil l on ly be necessa ry t o use Erase Database Indexes o ption on the Database Administra tion menu whe n the da tabase ha s become c orrupted . When the indi ces are e rased ,[...]

NDA-3012 2 Revision 1 Page 1 05 Attendant Console Statist ics Operations Manual ADMINISTRA TION MENU Database Administration (Cont.) Displa y T able Count The Display Tabl e Count option on the Database Administrat ion menu is use d to list the int ernal databa se tab les an d to displ ay a co unt of th e reco rds ea ch cont ains. Step 1: From the [...]

Page 1 06 NDA-30122 Revision 1 ADMINISTRA TION MENU Attendant Console Statistics Operations Manual Database Administration (Cont.) Update System Catalog The Update Syst em Catalog o ption o n the Datab ase Administ ration me nu is us ed to updat e the tabl e row count s stored in the Inf ormix SYSTABLES cat alog. Step 1: From the Data base A dminis[...]

NDA-3012 2 Revision 1 Page 1 07 Attendant Console Statist ics Operations Manual ADMINISTRA TION MENU Database Administration (Cont.) Inf or mix dbaccess Utility The Infor mix dba ccess Util ity opt ion on the Da tabas e Adm inistra tion menu i s use d to act ivate the Info rmix db acce ss util i ty. For more in forma tion a bout thi s util ity, see[...]

Page 1 08 NDA-30122 Revision 1 ADMINISTRA TION MENU Attendant Console Statistics Operations Manual Log File Display The Log Fil e Displa y option on the Console Statistic s Administr ation Menu is used to a ccess the log fi les for display a nd pri nting of l og entri es. Console Stat s enters pr ocess and er ror mes sages to a menu log file and t [...]

NDA-3012 2 Revision 1 Page 1 09 Attendant Console Statist ics Operations Manual ADMINISTRA TION MENU Log File Di spla y (Cont.) Men u Log Files The Menu Log Files op tion is used to acc ess the files t hat contain proce ss and er ror messages t hat occur during pe rformance of menu f unctions. Step 1: From the Log File Displ ay scree n ( Fig ure 9-[...]

Page 1 10 NDA-30122 Revision 1 ADMINISTRA TION MENU Attendant Console Statistics Operations Manual Log File Di spla y (Cont.) Menu Log Files (Cont.) Figure 9-11 Menu Log File Data Screen The Menu Log File Da ta sc reen shows the da ta log e ntrie s for t he specif ied men u log fi le. Screen Options Various o ptions are avai lable at this scree n: [...]

NDA-3012 2 Revision 1 Page 1 11 Attendant Console Statist ics Operations Manual ADMINISTRA TION MENU Log File Di spla y (Cont.) Menu Log Files (Cont.) Screen Options (Cont.) • A uto scroll – The r eflect s real -time a ctivity in th e f ile w hen it is in A uto Scroll mode. Press th e ’ A ’ ke y and press Enter to toggle t he A utoScr oll o[...]

Page 1 12 NDA-30122 Revision 1 ADMINISTRA TION MENU Attendant Console Statistics Operations Manual Log File Di spla y (Cont.) Repor t Generat or Log Files The Report Genera tor Log Fil es option is use d to ac cess the f iles th at cont ain process and err or message occurr ing duri ng automa tic gener ation of report s. Step 1: From the Log File D[...]

NDA-3012 2 Revision 1 Page 1 13 Attendant Console Statist ics Operations Manual ADMINISTRA TION MENU Log File Di spla y (Cont.) Repor t Generat or Log Files (Cont.) Figure 9-13 Repor t Generato r Log Files Data Screen The R e port G enera tor Lo g File D ata scre en sh ows the data l og entr ies for the specif ied re port gener ator log file . Scre[...]

ADMINISTRA TION MENU Attendant Console Statistics Operations Manual Page 1 14 NDA-30122 Revision 1 Log File Di spla y (Cont.) Repor t Generat or Log Files (Cont.) Screen Options (Cont.) • A uto scroll – The r eflect s real -time a cti vity in the file w hen it is in A uto Scroll mode. Press th e ’ A ’ ke y and press Enter to toggle t he A u[...]

ADMINISTRA TION MENU Attendant Console Statistics Operations Manual Page 1 15 NDA-30122 Revision 1 Log File Di spla y (Cont.) Statistic Logger Log Files The Stati stic Logg er Log Fi les op tion is us ed to acce ss the files t hat co ntain pro cess and erro r messa ges occ urring dur ing st atisti c logging. Step 1: From the Log File Displ ay scree[...]

ADMINISTRA TION MENU Attendant Console Statistics Operations Manual Page 1 16 NDA-30122 Revision 1 Log File Di spla y (Cont.) Statistic Logger Log Files (Cont.) Figure 9-15 Statistic Logger Log Files Data Screen The S tatisti c Log ge r Log F ile Data scree n show s the da ta log en tries for the specif ied st atisti c logge r log fil e. Screen Opt[...]

NDA-3012 2 Revision 1 Page 1 17 Attendant Console Statist ics Operations Manual ADMINISTRA TION MENU Log File Di spla y (Cont.) Stat istic Lo gger Log Files (Cont.) Screen Options (Cont.) • A uto scroll – The r eflect s real -time a ctivity in th e f ile w hen it is in A uto Scroll mode. Press th e ’ A ’ ke y and press Enter to toggle t he [...]

Page 1 18 NDA-30122 Revision 1 ADMINISTRA TION MENU Attendant Console Statistics Operations Manual Log File Di spla y (Cont.) P at roller Log Files The Patro ller Log Fi les opti on is used to acc ess th e files that cont ain proce ss and error me ssages occurrin g durin g patroll er lo gging. Step 1: From the Log File Displ ay scree n ( Fig ure 9-[...]

NDA-3012 2 Revision 1 Page 1 19 Attendant Console Statist ics Operations Manual ADMINISTRA TION MENU Log File Di spla y (Cont.) P at roller Log Files (Cont.) Figure 9-17 P atroller Log Files Data Screen The P atrol ler Log File Da ta scr een sho ws th e data l o g entr ies fo r th e spe cifie d patrol ler log f ile. Screen Options Various o ptions [...]

Page 1 20 NDA-30122 Revision 1 ADMINISTRA TION MENU Attendant Console Statistics Operations Manual Log File Di spla y (Cont.) P at roller Log Files (Cont.) Screen Options (Cont.) • A uto scroll – The r eflect s real -time a cti vity in the file w hen it is in A uto Scroll mode. Press th e ’ A ’ ke y and press Enter to toggle t he A utoScr o[...]

NDA-3012 2 Revision 1 Page 1 21 Attendant Console Statist ics Operations Manual ADMINISTRA TION MENU UNIX The UNIX option o n the Cons ole Stat istics Administrat ion Menu i s used t o access the U NIX op erati ng syste m dire ctly. Enter UNIX S ystem Step 1: From the Administ ration Main Menu ( Figur e 9-1 ), p ress the ’ U ’ key and press Ent[...]

Page 1 22 NDA-30122 Revision 1 ADMINISTRA TION MENU Attendant Console Statistics Operations Manual Logout The Logout men u optio n will exi t the Conso le Stats Administra tion Menu. From the Admi nistrat ion Main Menu ( Figu re 9-1 ), p ress the ’ L ’ key and press Enter to sel ect the Lo gout optio n. The Console Stats Administra tion Men u w[...]

NDA-3012 2 Revision 1 Page A- 1 Attendan t Console Stat istics Operatio ns Manual EXAMPLE RE PORTS Appendix EXAMPLE REPOR TS This appe ndix shows s ome sele cted exampl e report s that can be gene rated. Generate d reports will var y from the e xamples shown dependi ng on the s pecific report s statis tics and tim e interva ls sel ected. Attendant [...]

Page A- 2 NDA-30122 Revision 1 EXAMPLE REPOR TS Attendant Console Statistics Operations Man ual Example Repor ts (Cont.) Attendant Current Calls Report Attendant Dail y Calls Report Attendant Dail y Times Report[...]

NDA-3012 2 Revision 1 Page A- 3 Attendan t Console Stat istics Operatio ns Manual EXAMPLE RE PORTS Example Repor ts (Cont.) Queue Current Inbound Calls Repor t Queue Daily I nbound Calls Report Queue Daily I nbound W ait Repor t[...]

Page A- 4 NDA-30122 Revision 1 EXAMPLE REPOR TS Attendant Console Statistics Operations Man ual Example Repor ts (Cont.) Queue Daily O utbound Repor t Route Current Outbound Repor t Route Daily O utbound Repor t[...]

NDA-3012 2 Revision 1 Page A- 5 Attendan t Console Stat istics Operatio ns Manual EXAMPLE RE PORTS Example Repor ts (Cont.) Station Daily Outbound R epor t[...]

Page A- 6 NDA-30122 Revision 1 EXAMPLE REPOR TS Attendant Console Statistics Operations Man ual[...]