Nortel Networks 1110 manual

Norte l Communication Ser ver 1000 IP Phone 1110 User Guide Title page[...]

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Revision history 3 Revision histor y November 2006 Preliminary 00.13. Im plemented revised graph ics in the “Connect the component s” section . November 2006 Preliminary 00.12. Im plemented revised graph ics in the “Connect the component s” section . October 2006 Preliminary 00.1 1. Implemented new graphics in the “Conn ect the components[...]

Revision history 4 Japanese VCCI entry into the EMC compliance t able in the Regulatory section. April 2006 Draft 00.05. Add “Call featur es and Flexible Fe ature Codes” section (John Reynolds). Update the co ntent of the LCD display area descriptions to include Call Timer implication. Modify NOTE under step 2 of “Connect the compo nents” s[...]

Contents 1 Contents About the Nortel IP Phone 1110 . . . . . . . . . . . . . . . . . . . . . . 5 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Contents 2 4. IP Network Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . 35 3. Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Call features and Flexible Feature C odes . . . . . . . . . . . . . 37 Making a call [...]

Contents 3 Talking with more than one perso n . . . . . . . . . . . . . . . . . . 58 Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Working without interruption . . . . . . . . . . . . . . . . . . . . . . . 62 Activating Make[...]

Contents 4 Station Control Password . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Accessing External Server Applicati ons . . . . . . . . . . . . . . 92 Flexible Feature Codes (FFC) . . . . . . . . . . . . . . . . . . . . . . . 93 Regulatory and safet y information . . . . . . . . . . . . . . . . . . . 95 Other . . . . . . . . . . . . . . [...]

About the Nortel IP Phone 1110 5 About the Nor tel IP Phone 1110 The Nortel IP Phone 1110 br ings voice and data to the desktop by connecting direc tly to a Local Area Networ k (LAN) through an Ethe rnet connection. Note 1: The IP Phone 1 1 10 does not support the Expansion Modu le for IP Phone 1 100 Series. Note 2: Some features are not available [...]

About the Nortel IP Phone 1110 6 — Expand • integrated 10/100 Ethern et switch for shared PC acce ss • automatic network configuration • hearing aid compatibility * Context-sensitive soft keys are Nortel Communication Server dependen t. Cont act your site administrator for further details[...]

About the Nortel IP Phone 1110 7 T elephone display Figure 1 shows the LCD screen of your IP Phone 1110. Figure 1: IP Phone 1110 LCD screen The LCD screen on your IP Phone 1110 consists of two basic disp lay areas: • The upper displa y area is for info rmation such as c a ller number, caller name, feature prompt string, user- e ntered digit s, da[...]

About the Nortel IP Phone 1110 8 Te l e p h o n e c o n t r o l s Figure 2 shows the controls of your IP Phone 11 10. Figure 2: IP Phone 1110 Note: In some geographic regions, the IP Phone 1 1 10 is offered with key caps that have English text lab e ls. T ext in p arentheses indicates labels appearing on the key cap s, for example, (Services). Cont[...]

About the Nortel IP Phone 1110 9 When a triangle appear s before a context- sensitive soft key label, the feature associated with the contex t-sensitive soft key is active. Press the More key to access the next layer of context-sensitive soft keys. Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, a nd th[...]

About the Nortel IP Phone 1110 10 Use the Expand key to access external server applications Use the Goodbye key to terminate an active call. When a messa ge is waiting, the red Visual Alerter/Message Waiting indicator flashes. Also, when the ringer sounds, this indicator flashes. When your IP Phone 1110 firmware is being updated, the blue Feature S[...]

About the Nortel IP Phone 1110 11 Press the Services key once to acc ess the following server-based options: • Telephone Options: — Volume adjustment... — Contrast adjustment — Language... — Date/Time... — Local Dialpad Ton e — Set Info — Diagnostics — Ring type... — Call T imer • Password Admin: — Station Control Password N[...]

About the Nortel IP Phone 1110 12 Press the Services key twice to access the following tele phone-bas ed (local) o ptions: • 1. Preferen ces • 2. Local Diagnostics • 3. Networ k Configuration •4 . L o c k M e n u Note 1: Access to these local options can be password protected. If you press the Services key twice and a password prompt appear[...]

Connect the components 13 Connect the components Before you begin CA U TION Damage to Equipment Do not plug your IP Phone 1110 into a regular or ISDN telephone jack. This results in severe da mage to the IP Phone. Consult your system ad ministrator to ensure that you plug your phone into a 10/100BaseT Ethernet jack. CA UTION Your IP Phone 1 1 10 i [...]

Connect the components 14 Figure 3: Release the phone from the stand Use the following steps to connect the components of your ph one. 1. Remove the stand cover . Pull upward on the center catch (see Figure 4) and remove th e stand cover from the stand base. The cable routing tracks are now accessible in the stand base (see Figure 5 ). WA R N I N G[...]

Connect the components 15 Figure 4: Remove the stand cover 2. Connect the AC power adapter (op tional). Connect the AC power adapter (not supp lied) to the AC adapter jack in the bottom of the phone (see Figure 5 ). Form a small bend in the cable, and the n thread the adapter co rd through the channel in the sta nd base. Plug the AC power adapter i[...]

Connect the components 16 Figure 5: IP Phone 1110 connectio ns 3. Inst all the handset. Plug the end of the handset cord with the short straight section into the handse t. Plug the end of the handset cord with the long s traight sectio n into the ha ndset jack o n the ba ck of the phone (see Figure 5 ) marked with the symb ol + . Form a small bend [...]

Connect the components 17 ( . Plug the other end of the cable into the LAN port on the back of your PC. Figure 6: Cable r outing tracks and mounti ng holes 6. Wall-mount your phone (optiona l). Your IP Phone 1110 ca n be mounted either by: (Method A) using th e mounting holes on the bottom of the phone stand, or (Met hod B) using a traditional-styl[...]

Connect the components 18 7. Replace the stand cover. Ensure that all cables ar e neatly routed and press the stand cover into place un til you hear an audible click. 8. Put the phone in the wall-mount positio n. If you wall-mounted yo ur phone, put it in the wall-moun t position by pressing th e Tilt Lever and pushing the phone towar ds the stand [...]

Telephone features 19 T elephone features Your IP Phone 1110 has both server-b ased telephone features and local (telephone-base d) tools. Server-based teleph one features are accessed through the Telephone Options menu item on the Services menu. Press the Services key once to acce ss the Services menu, which has the following menu items: • Telep[...]

Telephone features 20 • “Set Info” on page 25 • “Diagnostics” on page 26 • “Ring type...” on page 27 • “Call Timer” on page 28 When an option has a submenu, an ellip ses (...) appears af ter the option. Using the T elephone Options menu: 1. Press the Services ke y. 2. Press the Up/Down navigation keys to scroll and locate Te[...]

Telephone features 21 V olume adjustment... To adjust the volume, press the Services key, select Tele phone Options , and then select Volume adjustment… Adjusting the volume: 3. Choose one of the following: — Press the Select context-sens itive soft key to save any changes and return to the Telephone Options menu. — Press the Cancel context-s[...]

Telephone features 22 Contrast adjustment To adjust the LCD disp lay screen contra st, press the Services key, s elect Telephone Options , and th en select Contrast adjustment . Adjusting the display screen contra st: or 3. To increase or decr ease the volume, do one of the following: — Press the Up or Down context- sensitive soft keys. — Press[...]

Telephone features 23 Language... The LCD display is available in multiple languag es. To choose a language, press the Services key, select Telephone Options , and select Language… Selecting a language: Note: The Local tools menu is synchronized with the selected language. 2. Choose one of the following: — Press the Select context-sen sitive so[...]

Telephone features 24 Date/Time... Several date and time forma ts are available. Formats are base d on the 12-hour and 24-ho ur clocks. To select the date and time format, press the Services key, selec t Telephone Options , and select Date/Time… Selecting a date and time format: Local Dialpad T one The Local DialPad Tone op tion produces Dual-Ton[...]

Telephone features 25 Choosing a local dialp ad tone: Set Info The Set Info option displays the fo llowing telephone-specific inform ation: • General Informatio n • Set IP Information • Ethernet Information • Server Information To view telephone-specific information, pr ess the Services key, select Telephone Options , and se lect Set Info .[...]

Telephone features 26 Viewing telephone-s pecific informa tion: Diagnostics The Diagnostics option displays the following telephone-specific information: • Diag T ools (Ping, do Route T races) • EtherS tats (S peed, Auto Ne g, CRC Errors, Collision) • IP S tats (Packet Info) • RUDP S t ats (Msg receive/trans) •Q O S S t a t s To view di a[...]

Telephone features 27 Ring type... The Ring type… option configures the telep hone’s ring tone. To choo se a ring type, press the Services key, select Telephone Options , a nd select Ring type… Choosing a ring type: 2. Press the Cancel context-sen sitive soft key to return to the Telephone Options menu. 1. Press the Up/Down navigation keys to[...]

Telephone features 28 Call Timer The call timer measures how long you ar e on each call. To enable Call Timer, pre ss the Services key, select Telephone Options , and select Call Timer . Enabling or disa bling Call Timer: 1. Choose one of the following: — To turn on the call timer, press the On context-sensitive soft key. — T o turn off the cal[...]

Local tools 29 Local tools Your IP Phone 1110 has both local and server-based tele phone tools and features. This section discusses the variou s tools and features available locally on your IP Ph one 1110. Many of the tools and features discu ssed in this section are for administrato r use only. Do not make any ch anges unless instructed by an admi[...]

Local tools 30 When you are w orking in Edit m ode, the first fie ld of the item is highlighted and a blinking cursor is to the right of the current edit position. The navigation controls for Edit mo de are described in Table 2 . 1. Preferences When the Preferences option is selec ted from the Local tools m enu, a Preferences submenu appears. This [...]

Local tools 31 • “3. Backlight Timer” on page 32 1. Contrast Use the Contrast tool to adjust the co ntrast of th e LCD displa y screen on your IP Phon e 1110. To adjust th e contrast of the LCD dis play screen , press the Services key twice to open the Local tools menu, press the 1 key on the dialpad to select the Preferences menu optio n, an[...]

Local tools 32 Note: The T elephone Options menu is synchronized with the selected language. To access the local language too l , press the Services key twice to open the Local tools menu, press the 1 key on the dialpad to select the Preferences menu option, and then press the 2 key on the dialpad to select the Languages... tool from the Preference[...]

Local tools 33 Adjusting the Backlight T imer: 2. Local Diagnostics When the Local Diagnostics option is selected f rom the Loca l tools menu, a Local Diagnost ics submenu appears. This submenu provide s access to tools used for monitoring and controlling the operation of y our IP Phone 1110. The Local Diagnostics submenu provides access to the fol[...]

Local tools 34 • “2. Network Diagno stic Tools” on page 34 • “3. Ethernet Stat istics” on page 34 • “4. IP Network Statistics” on page 34 When in the submenu, press the Cancel context sensitive soft key to exit the menu. When a Local Diagnostics tool is selected, use the Return context-sensitive soft key to exit the tool and retur[...]

Local tools 35 4. Lock Menu When the Lock Menu option is selected from the Local tools me nu, a Lock Menu submenu appears. This submenu pr ovides access to tools used for controlling access to the Local tools menu itself or various Local tools menu options. Th is tool is for administrator use only.[...]

Call features and Flexible Fe ature Codes 36 Call features and Flexible Feature Codes Some call features are not available on all IP Phones. Call features and Flexible Feature Code s (FFCs) must be assigned to your telephone and supported by system software. Cont act your system administrator to assign these features and codes to your IP Phone. Not[...]

Making a call 37 Making a call This section de scribes feat ures associate d with making a call. You can make a call from your IP Phone 1110 using any of the following methods: • “Using Off-ho ok dialing” on pa ge 37 • “Using On-hook Dialing” on page 3 8 • “Using Predial” on page 3 8 • “Using Ring Again” on page 39 • “Us[...]

Making a call 38 Using On-hook Dialing Using Predial Use the Predial feature to enter, pr eview, and edit numbers before dialing. T o use Predial: 1. Leave the hand set in the cradle . 2. Press the line (DN) key. 3. When the dial tone sounds, di al the number. 4. When the called part y answers, lift th e handset. 5. To terminate the call, choose on[...]

Making a call 39 T o edit a Predial number: Using Ring Again Use the Ring Again feature if you rece ive a busy tone or if there is no answer. Your IP Phone rings wh en the person you called becomes available. Ring Again automatically redials the number. 2. Press the line key to dial the num ber. 3. Lift the handset when the called party answers. 1.[...]

Making a call 40 T o activate Ring Again: T o call a Ring Again party when you receive not ification: T o deactivate Ring Again before notification: 1. Dial a number and receive a busy to ne or no answ er. 2. Choose one of the following: —P r e s s the Ring Again context- sensitive soft key. — Enter the Ring Again Activate FFC. 1. After receivi[...]

Making a call 41 Using Last Number Redial Use the Last Number Re dial feature to autom atically redial the last dialed number. T o use Last Number Redial: Choose one of the following: or 1. To redial using the handset: — Lift the handset. — Press the line (DN) key . 2. To redial without lifting the handset, press the line (DN) key twice (the la[...]

Making a call 42 Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-di git code to store, edit, and automatically dial frequently called telephone numbers. T o store a Speed Call number: T o make a Speed Call: 1. Press the Speed Call Controller context-sensitive so ft key. The triangul[...]

Making a call 43 Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restr ictions placed on your te lephone. T o make a System Sp eed Call: 2. Press the Speed Call Controller context-s ensitive soft key . 3. Dial the Speed Call code to automatica lly dial the number. 1. Lift the handset. 2. Choo[...]

Answering a call 44 Answering a call Each incoming call cau ses the telephone to ring and the Me ssage Indicato r lamp to flash. T o an sw e r a ca ll: While on an active call This section describ es the following features, available during an active call: • “Placing a call on hold” on page 44 • “Transferring a call” on page 45 • “U[...]

While on an active ca ll 45 T o place a call on hold: T o retrieve a call on hold: T ransferring a call Use the Transfer feature to redirect a call to the appr opriate pers on. T o transfer a call to a third party: Press the Hold key. Press the line (DN) key. 1. Press the Transfer context-sensitive soft key. The other party is put on hold and a dia[...]

While on an active c all 46 T o return to the original call, if the transfer is incompl ete: Using Timed Reminder Recall Use the Timed Reminder Re call feature to receive a remin der tone when a transferred call is not answered . T o use Timed Remind er Recall: If the person calle d is not available, press the Line (DN) key to reconnect to the orig[...]

While on an active ca ll 47 If the tran sferred ca ll is not answered, your telephone rings: Using Call Park Use the Call Park feature to hold temporarily (park) and r etrieve a call from any telephone. Using Call Park doe s not tie up a line. When configured network-wide, Call Park can be used across networks. A System Park extension can be config[...]

While on an active c all 48 T o park a c all on a DN other than the Syst em Park DN or your own DN: T o park a call using the SPRE code or FFC: 1. Press the Park context-sensitive soft key. 2. Dial the DN where you want to park the call. 3. Press the Park context-sensitive soft key. 1. Choose one of the following: —P r e s s t h e Transfer contex[...]

While on an active ca ll 49 T o retrieve a parked call: Recording a Calling Par ty Number Use the Calling Party Num ber feature to record a caller’s number, or to charge a call to an account numbe r, during an established call. T o record a caller ’s number for accounting purposes: 4. Choose one of the following: —P r e s s t h e Transfer con[...]

While on an active c all 50 T racing a malicious call Use the Call Trace feature to trace nu isance calls within your system. Note: This is not a defau lt feature. Contact your system admi nistrator to configure this feature on your telephone. T o activate Call T race: 2. Dial a charge account number or the caller’s number. Note: For information [...]

While away from your desk 51 While away fr om your desk You can use the following featur es when you are away from your desk: • “Using Call Forward ” on page 51 • “Using Int ernal Call Forw ard” on pa ge 52 • “Using Remote Call Forwar d” on page 53 • “Securing your telep hone” on page 55 Using Call For ward Use the Call Forw[...]

While away from your desk 52 T o deactivate Call Forward: T o reinstate Ca ll Forward to the same number : Using Internal Call For ward Use Internal Call Forw ard to accept on ly calls originating at internal DNs to ring at another DN. Calls originat ing outside your te lephone system still ring at your telephon e. Current incoming calls cannot be [...]

While away from your desk 53 T o deactiva te Inte rnal C all Forward: Using Remote Call For ward Use the Remote Call Forward featu re (from any teleph one other than your own) to forward calls to any tele phone. T o activate Remote Call Forward: 3. Return the handset to th e handset cradle. Lift the handset and enter the Internal Call Forward Deact[...]

While away from your desk 54 T o deactivate Remote Call Forward: 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward telephone number, press the # key. (Do not perform steps 6 and 7.) 6. Dial the number to which you are forwarding calls. If ca lls are forwarded to an invalid number, a fast busy signal[...]

While away from your desk 55 Securing your telephone Use the Electronic Lock feature to prevent other s from making calls from your telephone. The Electronic Lock feature is controlled using the corresponding Flexible Feature Codes (FFC) and your Statio n Control Password (SCPW). T o lock your telephone: 5. After you hear the dial tone, dial your D[...]

While away from your desk 56 T o unlock your telephone: 1. Lift the handset. 2. Dial the Electronic Loc k De ac ti va te FFC. 3. Dial your Station Control Password . or 4. Choose one of the following: — If you are dialing lo cally, press the Goodbye key. — If you ar e dialing the F FC remote ly, dial your DN. (Goodbye)[...]

Talking with more than one person 57 T alking with more than one person Use the following features to enable conversations between more than two people: • “Setting up a con ference call” on page 58 • “Using Group Call” on page 59[...]

Talking with more than one pe rson 58 Setting up a conference call Use the Conference feature to set up a conference call for a maximum of three or six people including yourself. Th e maximum number of people the conference feature supports de pends on the configuration of your telephone. T o set up a conference call: If the person you atte mpt to [...]

Talking with more than one person 59 Using Gr oup Call Use the Group Call feature to automatically call member s of a predefined group, one at a time, until all members answer. T o call group members: 1. Lift the handset. 2. Enter the Group Call FFC . — The feature automatically ca lls all group members. — The telephon e numbers of the group me[...]

Talking with more than one pe rson 60 T o answer a group call: T o end a group call: 1. Lift the handset. Note the following about notificati on tones: — If you are on a call and receive three 10-second tones, this is the notification of a group call on your current extension. — If you are on a call on another line when a group call is made, yo[...]

Working without interruption 61 W orking without interruption This section de scribes the Activating Make Set Busy feat ure, which provides uninterrup ted work t ime. Note: Uninterrupted work time can also be obt ained by forwarding your calls to another tele phone num ber (see U sing Call Forw ard on page 51) or directing your calls to your voice [...]

Additional call features 62 Additional call features Contact your system administrator to determine if the following call features are available on your te lephone. • “Using Call Page Connect to make an a nnouncement” on page 62 • “Charging a call or chargin g a forced call” on page 63 • “Using Enhanced Overr ide” on page 66 • ?[...]

Additional call features 63 Char ging a call or charging a forced call Use the Call Charge feature to charge a ca ll to a specific account. The Forced Charge feature charges long-d istance calls from a telephone restricted to local calls. T o charge a local or long-dist ance call to an accoun t befor e you dial: 4. Press the Goodbye key . 1. Lift t[...]

Additional call features 64 T o charge a call in progress: T o charge a call to an account when you transfer a ca ll: 1. Choose one of the following: —P r e s s t h e Transfer context-sensitive soft key. — Press the Conference context- sensitive soft key . 2. Choose one of the following: — Press the Charge context-sensitive soft key. — Dial[...]

Additional call features 65 T o charge a call to an a ccount w hen you ad d someon e to a conferen c e ca ll : 2. Choose one of the following: — Press the Charge context-sensitive soft key. — Dial the Call Det ail Recording FFC. 3. Dial the charge account number. 4. After the dial tone, dial the number to which you are transferring the call. 5.[...]

Additional call features 66 Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forc ed Camp-on. Use Enhanced Over ride to make a call or a consultation call, such as placing a call on hold and calling another party. T o use Enhanced Override: 2. Choose one of the following: — Press the Charge [...]

Additional call features 67 Using Forced Camp-on Use the Forced Camp-on featur e to automatically ring another telepho ne (internal or external) imme diately afte r that teleph one disconnects from its current call. T o use Forced C amp-on: 1. Enter the Override FFC to initiate a Forced Camp-on. — If either pe rson on th e call disconnects at thi[...]

Additional call features 68 Answerin g a ca ll ca mped - o n to yo ur ex te n si on : 1. Enter the Override FFC, to initiate a Forced Camp-on. Note: The person you called receives a tone, and you receive a ring signal or a busy signal, depending on the options chosen. Y ou are now camped-on to the number yo u dialed. 2. Return the handset to the cr[...]

Additional call features 69 Overriding a busy signal Use the Override feature to overrid e a busy signal and interr upt another call. T o override a busy signal: Using Privacy Release Use the Privacy Release feature to e nable one or more people who share your DN to join a call. You receive a busy signa l after dialing a telephone numb er. 1. Enter[...]

Additional call features 70 T o use Privacy Release in an e sta blished st ate: Using Radio Page Use the Radio Page feature to page a person an d stay on the line until they answer. The paged person answe rs the call after entering a special Page Meet-me code from any telephon e. T o use Automatic Preselection (Meet-me p age): Press the Privacy Rel[...]

Additional call features 71 T o use Automatic Post-selection: The called party is either busy on the telep hone or away from their desk. To page the called party, you do n ot need to redial the number of the called party. 4. If your call go es unanswere d for a preset time period and a 15-second hig h- pitched tone so unds followed by silence, pres[...]

Additional call features 72 T o answer a Radio Page: If you carry a Radio Pager, a page indi cates that someone dialed your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any telephone . 1. Lift the handset. 2. Dial the Radio Paging Answer FFC. — The paging tone sounds. 3. Dial your own D[...]

Additional phone features 73 Additional phone features The following features are de scribed in this section: • Secure Communication (p . 73) • Using Virtual Office (p. 73) • Using Media Gateway 1000B (p. 83) Secure Communication Your IP Phone 1110 supports secure communication with other Nortel IP Phones by encrypting your calls us ing a Pre[...]

Additional phone features 74 You can use an IP Phone as a Re mote phone to connect to your IP Phone 1110 even if it is a different IP Phone model. Table 3 shows the IP Phones on which you can use Virtual Office to connect to your IP Phone 1110. Note 1: When logged into an IP Phone 1110 or an IP Sof tphone 2050 using Vi rtual Office, feature keys 4 [...]

Additional phone features 75 2. Press the Up/Down navigation keys to scroll and highlight Virtual Office Login . 3. Press the Enter key. 4. At the prompt, enter your us er ID. 5. Press the Enter key. 6. At the prompt, enter the home Station Control Password (SCPW) . A successful login transfers all the features , time , date, and tones to your Remo[...]

Additional phone features 76 Using Vi rtual Office on your Remote telephone Because the display characteristics, including size, vary from one IP Phone mod el to the next , your Office IP Phone 11 10 display is different on each Remote phone. Figures 7 to 9 show LCD displays of various IP Phones when they ar e logged on to an IP Phone 1 110 using V[...]

Additional phone features 77 Figure 8 shows an IP Ph one 1 140E logged in as a Remote phone to an IP Phone 1110 Office phone. Figure 8: Logged in to an IP Phone 1110 usin g an IP Phone 1140E[...]

Additional phone features 78 Figure 9 shows an IP Softphone 2050 logged in as a Remote phone to an IP Phone 1110 Office phone. Figure 9: Logged in to an IP Phone 1110 usin g an IP Softphone 2050 Note 1: On the displays of the IP Phone 2002, IP Phone 2004, IP Phone 1 120E, IP Phone 1 140E, and IP Softphone 2050, the feature ke ys remain em pt y (exc[...]

Additional phone features 79 Figure 10: Offic e phone displays the message Logged Out When activated for Virtual Offi ce by a Remote telephone, your Office telephone is logged ou t and no longer operational. If this is the case when you return to your office, you can di sconnect the remote login and regain control of your Office phone. If you do no[...]

Additional phone features 80 T o regain operation of a telephone being used for V irtual Office: Logging out of Vi rtual Office While working on a Remote phon e, you can log out of Virtual Office using the following steps. T o log out from a Remote telephone: Choose one of the following: or — To completely disconnect your Office telephone from th[...]

Additional phone features 81 T rou bleshooting Vir tual Office Virtual Office can display error messages o n-screen. Table 4 lists err or messages and describes actions to correct the causes. T able 4: T roubleshooting Vir tual Office (Par t 1 of 3) Displayed Message Probable Cause Actions Busy, try again Remote IP Phone is active (not idle). Wait [...]

Additional phone features 82 Locked fro m Login Three failed attempts to enter the correct Station Control Password. Wait one hour for th e lock to clear automatically, or notify system administrator to clear lock. Permission Denied (1) Remote telephone has no Station Control Passw ord. Notify system administrator. Permission Denied (3) Incorrect U[...]

Additional phone features 83 Using Media Gateway 1000B The Media Gateway 1000 B (MG 1000B) provides a means of extend ing CS 1000 Release 4.5 fe atures to one or more remotely located branch offices using the Branch Office featur e. A branch office is a re mote location in the network wher e IP Phones, PSTN access, and TDM telephones are located. C[...]

Additional phone features 84 Local Mode If the WAN connection fails, the IP Phone loses communic ation with the Main Office Telephone Prefere nce Service (TPS). It then registers with the MG 1000B and receive s telephone services from the MG 10 00B. When in Local M ode, the telephone displays the message LOCAL MODE . This section provides more in f[...]

Additional phone features 85 Note: If you do not use the Resume Normal Mode command af ter testing, the telephone automatically retu rns to Normal Mode in 10 minutes. T roubleshooting MG 1000B The MG 1000B can display error messa ges on-screen. Tabl e 5 lists error messages and describes actions to correct the causes. 1. Press the Services ke y. 2.[...]

Additional phone features 86 Local Mode Invalid ID (2) Branch User ID not found in any equipped TN. Notify system administrator. T able 5: T roubleshoot ing MG 1000B (Par t 2 of 2) Display Message Probable Cause Actions[...]

Using Hospitality features 87 Using Hospitality features Hospitality features are intended for hotel operations. The following features are discussed in this section: • “Configuring Automatic Wake- Up” on page 87 Configuring Automatic W ake-Up Use the Automatic Wake-Up feature to receive a timed remind er call. From your teleph one, you can p[...]

Using Hospitality features 88 T o cancel an Automatic Wa ke-Up call: T o verify the time for the Automatic W ake-Up call: 1. Lift the handset. 2. Dial the Automati c Wak e-Up Qu it FFC. 3. Press the Goodbye key. 1. Lift the handset. 2. Dial the Automati c Wake -Up Verify FFC. 3. Dial the Automati c Wake -Up time in a 24-hour time fo rmat (hhmm). If[...]

Station Control Password 89 Station Contr ol Password Some features on your IP Phone 1110 are supported by a Station Control Password (SCPW). The SCPW supports the followin g telephone features : • Electronic Lock — to prevent others from making calls from your telephone • Remote Call Forward • Virtual Office login • Branch Office login Y[...]

Station Control Password 90 5. Press the Up/Down navigation keys to scroll and highlight New Password . 6. Press the Enter key. 7. Use the d ialpad to en ter the ne w password. 8. Press the Enter key to accept the new password. Note: If you ar e locked out of your IP Phone 1 1 10, or if you forget your SCPW , contact your system administr ator .[...]

Accessing External Server Applications 91 Accessing External Ser ver Applications Use External Server Applications to access a variety of applications directly from your IP Phone 1110. To find out what featur es and serv ices are available, contact your system administrator. Depending on what is available on your system, your phone can provide info[...]

Flexible Feature Codes (FFC) 92 Flexible Feature Codes (FFC) Use Table 6 to keep track of the FFCs that the system administrator assigns to yo ur IP Phone 1 110: T a ble 6: Flexib le Feature Code s (Par t 1 of 2) FFC Feature FFC Feature Automatic Wake-Up Activate Make Set Busy Activate Automatic Wake-Up Deactivate Make Set Busy Deactivate Automatic[...]

Flexible Feature Codes (FFC) 93 RingAgain Deactivate Virtual Office T erminal Log Off Station Control Password Change Virtual Office Term inal Log On T a ble 6: Flexib le Feature Code s (Par t 2 of 2) FFC Feature FFC Feature[...]

Flexible Feature Codes (FFC) 94[...]

Regulatory and safety information 95 Regulator y and safety information This equipment has been tested and found to comply with the limi ts for a Class B digital device, pursuant to part 15 of th e FCC Rules. These limits are designed to provide reasonable protec tion against harmful interference in a residential installation. This equip ment gener[...]

Regulatory and safety information 96 Table 7 lists EMC compliance for various jurisdictions. Other US/Canada : Hea ring Aid Compatibility (HAC) as per FCC Part 68 This equipment comp lies with the CE Ma rking requirements. EU Countries: This device complies with the e ssential require ments and other relevant provisions of Directive 1999/ 5/EC. A c[...]

Regulatory and safety information 97 DenAn regulator y notice for Japan[...]

Regulatory and safety information 98[...]

Terms you should know 99 T erms you should know Calling Par ty Name Display Information appearing on the LCD displa y screen, such as the caller ’s name and telephone numb er . The system must have CPND enabled. Categor y 5 (Cat5) Cable and associ ated connecting hardware cap able of transmitting at speeds up to 100 MHz, used by 10BaseT , 100Base[...]

Terms you should know 100 Feature display An area that shows status infor mat ion about the featur e in use. It also displays the name and status of the active session. Feature Status Lamp indicator An LCD or an LED that indicates a data message , contact, or feature status by a flash, wink, steady on, or of f. Fixed key The hard-labeled ke ys on y[...]

Terms you should know 101 Interrupted dial tone A broken or pulsed dial tone that so unds when you access some features on your telephone. Message/Inbox A fixed key on your IP Phone 1 120E that connect s to your voice messaging system when the key is pressed. Navigation keys Keys used to scroll through menus and list s appearing on the LCD display [...]

Terms you should know 102 Special Prefix code (SPRE) S pecial codes entered using the dialp ad, followed by a two-dig it access code, that enable features (for example, Call Forward All Calls requires entry of SPRE code + 74). Soft keys A set of keys programmed by your system administrator . These four keys, lo cated directly b elow the display are[...]

Terms you should know 103 User interface Screen displays that interact with the end user as a result of an action or event. Visual Aler ter/Message W aiting indicator An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on.[...]

Terms you should know 104[...]

Index 105 Index A Adjusting the display screen con- trast 22 Adjusting the volume 21 AutoDial Transf er 63 Automatic Wake-Up 88 C Call Forward 52 Call log options 30 Call Page 63 Call Page Connect 63 Call Park 48 Call party information 99 Calling 38 Calling Party Number 50 Camp-on, F orced 68 Charge a c all or charge a forced call 64 Conference ca [...]

Index 106 Information line 100 Internal Call Forwar d 53 Interrupted dial tone 101 L Language display 23 Last Number Redial 42 LCD screen 7 Line (DN) 9 Local Area N etwork (LAN) 5 Local Diagnostics 35 Local mode 8 5 lower display area 7 M Make Set Busy 62 Malicious Call Trace 51 Media encryption 13 Media Gateway 1000B 84 Meet - me page 71 Message ([...]

Index 107 T Telephone controls 8 Telephone information 30 Test Local M ode 85 Timed Reminder Recall 47 Transfer a call 46 U upper display are a 7 User Interface 103 V Viewing telephone information 30 Virtual Office 74 Virtual Office login 75 Virtual Office logout 81 Virtual Office on your Remote tele- phone 77 Volume adju stment 21 Volume control 9[...]

Index 108[...]

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Norte l Communication Ser ver 1000 IP Phone 1110 User Guide Copyright © 2006 Nortel Netw orks. All rights reserved. The informati on in this docu ment is subject to change without n otice. The statements, configurations, technica l data, and recommendations in this document are believed to be accurate and reliable, but are presen ted without expre[...]