Nortel Networks 2210 manual

Nor tel Networks Communication Ser ver 1000 Nor tel Networks WLAN Handset 2210 User Guide T itle page[...]

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3 Revision history Revision histor y June 2004 Standard 2.00. This docume nt is up-issued to supp ort the Nortel Networks WLAN H andset 2210. May 2004 Standard 1.00. This is a new docu ment developed to support the Nortel Networks WLAN Handset 2210.[...]

4 Revision history[...]

5 Contents Contents Regulations and safety information 9 FCC Rules – Part 15 .............. ................................... .............................. 9 Radio Frequency (RF) information ............................. ............................ 10 Operational warnings .............................. ................................... ....[...]

6 Draft 0.01 Contents The headset 33 Handset display 35 User Option menu 37 Select Ring Type ..................................................... ............................. 37 Select Noise Mode ............................. ................................... ............... 38 View Alias IP Address ... ..................... ...................[...]

7 Contents While away from your desk 61 Use Call Forward ...................................... ................................... ....... 61 Use Internal Call Forward ............. ................................... ..................... 62 Talk with more than one person 63 Use Call Join ... ............................ .........................[...]

8 Draft 0.01 Contents Desktop Charger 87 Use the Desktop Charger ............. ................................... ...................... 88 Clean the Desktop Charger ............................................. ...................... 89 Terms you should know 91 Index 95[...]

9 Regulations and safety information Regulations and safety information FCC Rules – Par t 15 This device complies with part 15 of the FCC Rules. Operation is subject to the following two condi tions: (1) This device m ay not cause harmful interference, and (2 ) this device must accept any interference recei ved, including inte rference that may c[...]

10 Regulations and saf ety information Radio Frequency (RF) information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection ag ainst ha rmful interference in a residential installation. This eq uipment genera[...]

11 Regulations and safety information The areas with potentially explosive atmo sp heres referred to above include fueling areas such as below decks on boats, fu el or chemical transfer or storage facilities, areas where the air contains chemicals or particles, such as grain, dust or metal powders, and any other area where you would norm ally be ad[...]

12 Regulations and saf ety information Facilities T o avoid electromagnetic interference and/or comp atibility conflicts, turn off your radio product in any facil ity where posted notices in struct you to do so . Hospitals or health care facilities may be using equipment that is sensitive to external RF energy . Medical devices Pacemakers: The Heal[...]

13 Regulations and safety information International cer tifications T able 1 shows the international cert ifications applicable to the 2210 Wireless Handset. Ta b l e 1 International certifications A ustralia Brazil Canada 2128B-12238 European Union Norwa y Switzerland Switzerland Japan Me xico New Zealand Z233 Singapore ID A Hong K ong United Stat[...]

14 Regulations and saf ety information Specific Absorption Rate (SAR) information Y our wi reless handheld portable telephone is a low pow er radio transmitter and receiver . When it is ON, it receives and also sends out radio frequency (RF) signals. In August 1996, the Federal Comm unications Commissions (FCC) adopted RF exposure guidelines with s[...]

15 Regulations and safety information The only authorized headsets that may be utilized with the Nort el Networks WLAN Handset 2210 are those obtainable from Nortel Networks or it's reseller partners. The measured SAR of the SNP2400 W ireless Handset is: 0.0495W/kG @ 2412 MHz (head) 0.0309W/kG @ 2412 MHz (body). IMPORT ANT! Phone Operation Nor[...]

16 Regulations and saf ety information[...]

17 Your WLAN Handset 221 0 Y our WLAN Handset 2210 This document describes the 2210 W ireless Handset and its features when operating on Nortel Networks Communication Server 1000. The 2 210 W ireless Handset is a fully functional handset specifically desi gned for the busy office environment. Note: Not all features described i n this guid e are ava[...]

18 Your WLAN Handset 2210 Figure 1 2210 Wireless Ha ndset controls Handset controls and descriptions Use the Power On/S tart Call key to turn on your 2210 W ireless Handset. This key also affects some of the stat es of the handset (see T able 2 on page 20). Use the Power Off/End Call key to terminate an active cal l and turn of f the handset. Press[...]

19 Your WLAN Handset 221 0 Up , Down , and Select button s. Use the Line key to access the Feature Keys menu. Select these feat ures by pressing the number key associated with each feature. Note: The Line key accesses the six Feature Keys located at the top of an i2004 Internet T elephone disp lay area. Use the Function key to a ccess the handset f[...]

20 Your WLAN Handset 2210 The states of the handset The 2210 W ireless Handset can be in one of seven states (see T able 2). Ta b l e 2 The seven states of the 2210 Wireless Handset (Part 1 of 2) S tate Description Power off The handset is turned off. It is not registered with the Call Server . Normally the hands et enters the power-of f state when[...]

21 Your WLAN Handset 221 0 Function menu items Y our 22 10 W ireless Handset has five non-programmable Function menu items. T able 3 lists these menu item s and their co rresponding functions and descriptions. T o activate the functions on your 2210 W ireless Handset, press the Function key – in the active (idle) or active (off-hoo k) states – [...]

22 Your WLAN Handset 2210 Enter text using the handset key pad Y ou can use the handset key pad to enter text on the 2210 W ireless Handset. Press the key once for the first letter printed on that key , twice to get the second letter , and three times for the third letter . The letters Q and Z do not appear on the handset key pad. They are, however[...]

23 Cleaning y our hand set Cleaning your handset The 2210 W ireless Handset occasionally need s to be cleaned to maintain appearance. In general, wiping the hands et surface with a clean water-dampened cloth or paper towel removes most films or residues. If more rigorous cleaning is required, you can use: • A mild detergent solution. Be sure to w[...]

24 Cleaning your handset[...]

25 Basic handset operation Basic handset operation T urn on the 2210 Wireless Handset T o tur n on the handset: 1. Press and hold the Power On/Start Call key for two seconds. T wo chirps sound. 2. Release the Power On/Start Call key . The in-service tone sounds and the extension number displa ys. The handset is now in standby mode and ready to make[...]

26 Basic handset operation T o make a call using a lin e: + 1. Press the Function key and the number 3 key to enter the active (idle) state. 2. Press the Line key and the number key (1 through 6) for the desired line. 3. Dial the number . Dial calls exactly as you would with a regular tel ephone. Y ou can dial extension numbers, internal numbers, o[...]

27 Basic handset operation 4. Press the number key correspo nding to the flashing line number . T o answer a headset call: When a headset is pl ugged into the handset, press any key other than Po wer On/S tart Call, Power Of f/End Call, soft keys or the side buttons. Hang up a call T o hang up the handset: Press the Power Off/End Call key . Be sure[...]

28 Basic handset operation Activate the backlight T o activate the backlight: Press any key to activate the backlight. It also activates when there is an incoming call. The backlight tu rns off after 10 seconds if no key is pressed.[...]

29 Feature an d function activatio n Feature and function activation Y ou can view the features and functions programmed in yo ur system using the Shortcut menu, soft key features, and th e Line (DN) features. Y ou can access some functions and features using one or more or th e methods described in this section. Shor tcut menu – MENU key Use the[...]

30 Feature and fu nction activatio n 2. Press the Function key to display the first four functions in the display area. Repeat to view more functions. 3. Press the Up and Dow n buttons to scroll through the list of functio ns. The function abbreviation is highli ghted in the display area. 4. Press the Select button to activate the highlighted funct[...]

31 Feature an d function activatio n 3. Do one of the following: • Press the number key (1 through 6) corresponding to the desired feature. •U s e t h e Up , Down , and Select buttons to activate a feature. Using the shor t cut keys The 2210 W ireless Handset features are programme d on the following shortcut keys: • number keys 0 to 9 • * [...]

32 Feature and fu nction activatio n[...]

33 The headset The headset Nortel Networks offers optional headsets for use in noisy environments or if you need to have your hands free while talking. T o use the headset, simply plug it into the jack on the bottom of the handset, if available in your region. The headset is sp ecially designed to work with the 2210 W ireless Handset. Nortel Networ[...]

34 The headset[...]

35 Handset display Handset display This section summarizes the display f eatures of the 2210 W ireless Handset. Figure 3 2210 Wireless Handset display The 2210 W ireless Handset has three display areas: • The upper display area is a status row that d isplays the handset status. It can include: a battery leve l indicator , left and right arrows, a[...]

36 Handset display[...]

37 User Option menu User Option menu When the 2210 W ireless Handset is in standby mod e (power is on, but the handset is not in use), press and briefly h old the Function key to display the User Option menu. This section describes the following standard User Option menu items: • Ring T ype •N o i s e M o d e • Alias IP Address • Current IP[...]

38 User Option menu 4. Use the Up and Down buttons to scroll through the menu and highlight one of the following settings (an asterisk indicates the selected setting): • Normal: Produces an audible ring. This is the default setting. • Vibrate : Vibrates. • Vib/Norm: Vibrates for six seconds, then rings. 5. Press the Select button (or the OK s[...]

39 User Option menu 4. Use the Up and Down buttons to scroll through the menu and highlight one of the following settings (an asterisk indicates the selected setting): • Normal: For most office environments. This is the default setting. • High: For moderate background noise. • Severe: For extremely noisy conditions. 5. Press the Select button[...]

40 User Option menu 3. Press the Select button (or the OK so ft key) to view the alias IP address for the handset. 4. Do one of the following: • Press the Up soft key to return to the previous menu and set another option. • Press the Power Off/End Call key to exit all menus and return to the standby state. Note: Y ou can also press the Exit so [...]

41 User Option menu 4. Do one of the following: • Press the Up soft key to return to the previous menu and set another option. • Press the Power Off/End Call key to exit all menus and return to the standby state. Note: Y ou can also press the Exit so ft key from the top-level menu to exit and return to the active (of f-hook) state. Enter Extens[...]

42 User Option menu 6. Do one of the following: • Press the Up soft key to return to the previous menu and set another option. • Press the Power Off/End Call key to exit all menus and return to the standby state. Note: Y ou can also press the Exit so ft key from the top-level menu to exit and return to the active (of f-hook) state. View Current[...]

43 User Option menu View T erminal T ype The T erminal T ype option show s the type of PBX used by the system. Note: The T erminal T ype option is for display purposes only . Y ou cannot edit this option. T o view the T erminal T ype: 1. Press and hold the Function key when in standby mode. 2. Use the Up and Down buttons to scroll through the menu [...]

44 User Option menu[...]

45 Call features Call features System administration is required fo r Call features. Contact your system administrator to ensure that these features are supported by the system software and to have them configured on your handset. IMPORT ANT! Access to the features and functions in the following sections are dependent on your system configur ation.[...]

46 Call feat ures[...]

47 Making calls Making calls This section describes features associated with making a call. Use Autodial The Autodial feature displays, stores, an d automatically dials telephone numbers. To u s e A u t o d i a l : 1. Go off-hook. 2. Press the Line key to access the Feature Keys menu. 3. Press the number key (1 through 6) corresponding to the DN nu[...]

48 Making calls 6. Press the Line key again to access the Feature Keys menu. 7. Press the number key (1 through 6) corresponding to the desired location chosen in step 4 to store the number . Note: The selected line number flashes in the upper display area. Activate Ring Again Use the Ring Again feature if a busy tone sounds or when there is no ans[...]

49 Making calls Redial last number called The Last Number Redial feature automati cally redials the last dialed number . T o use Las t Number Redial: 1. Go off-hook. 2. Press the Line key to access the Feature Keys menu. 3. Press the number key correspo nding to the Last Number Redial feature. Use Speed Call By entering a one, two, or three digit c[...]

50 Making calls 6. Press the number key (1 through 6) corresponding to the Speed Call Controller feature again to save the code and number . Note: The flashing icon turns off. T o make a Speed Call: 1. Go off-hook. 2. Press the Line key to access the Feature Keys menu. 3. Press the number key (1 through 6) corresponding to the Speed Call Controller[...]

51 Making calls Use Conference Hotline Use the Conference Hotline f eature to automatically dial a spe cific number . Other features, such as Call Redirection, can be added to Conference Hot line. Call Redirection redirects a Conference Hotline call to be answered only by a person. T o use Conference Hotline: 1. Go off-hook. 2. Press the Line key t[...]

52 Making calls[...]

53 While on an active call While on an active call This section describes features available during an active call. Place a call on hold Use the Hold feature when talking on one line and another call arrives on a second line. Retain the original call by placing it on hold and then answer the second call. T o place a call on hold: + Press the Functi[...]

54 While on an active call 3. When that number rings or a person answers, press the T ransfer soft key again. T o go back to the original call, if the transfer is incomplete: 1. If the person called is not available, Press the Line key to access the Feature Keys menu. 2. Press the number key corresponding to the flashing line number , in the upper [...]

55 While on an active call Use Call Park Use the Call Park feature to hold temporarily (par k) and retrieve a call from any telephone or handset. Using Call Park does not tie up a line and, when configured network-wide, can be used across networks. A System Park Extension can be set to automatically park most calls. T o park a call on the System Pa[...]

56 While on an active call 2. Dial a charge acc ount number or the caller ’ s number . Note: For information on using th e Charge key , see “Charge a call or charge a forced call” on page 72. 3. Press the Call Party soft key to return to the call. Display incoming calls Use the Display feature to display a seco nd in coming caller ’ s numbe[...]

57 Incoming calls Incoming calls This section describes features th at are used with incoming calls. Activate Call Pickup Use the Call Pickup feature to pick up calls from any telephone or handset in the sam e pickup group or another pickup group. T o answer a call in your own Call Pickup group: 1. Go off-hook. 2. Press the Pickup soft key . T o an[...]

58 Incoming calls 4. Dial the DN of the handset that is ringing (in your call pickup group). If the pickup DN or group number is invalid, press the Power Off/End Call key . Use Call W aiting The Call W aiting feature alerts you to an in coming call by prod ucing a tone. It also puts the current call on hold, wh ile you answer the new call. T o answ[...]

59 Incoming calls 2. Press the Line key to access the Feature Keys menu. 3. Press the number key correspo nding to the first call. Note: The first call is on hold so the number indicator for that lin e is flashing.[...]

60 Incoming calls[...]

61 While away from your desk While away from your desk This section describes features that are used when you are away from your desk. Use Call For ward Use the Call Forward feature to direct incoming calls to rin g at another Line (DN). Note: If the handset is in the process of ringing, that call cannot be forwarded. T o for ward your calls or cha[...]

62 While away from your desk Use Internal Call For ward Use Internal Call Forward to accept only calls originating at intern al DNs to ring at another DN. Calls origin ating outside your telephon e system still ring at your handset. Current incoming calls cannot be forwarded. T o for ward internal calls: 1. Go off-hook. + 2. Place the handset in th[...]

63 Talk with more than one person T alk with more than one person This section describes features that allow conversations among more than two pe ople. Use Call Join Use the Call Join feature to connect calls to the current active call. This creates a conference between the two callers and yourself. T o connect a call on hold (on a different line) [...]

64 Talk with m ore than one p erson 4. If necessary , repeat the procedure until all required people are in the conference. If the person you attempt to add to the conference is unavailable: 1. Press the Power Off/End Call key . 2. Press the Line key to access the Feature Keys menu. 3. Press the number key corresponding to the flashing icon to retu[...]

65 Talk with more than one person 5. Press the Power Off/End Call key . If configured, the Conference Count Display returns an updated total count of conferees. The LCD indicator turns off. T o disconnect a conferee: 1. While on a conference call, press the Line key to access the Feature Keys menu. 2. Press the number key correspo nding to the Conf[...]

66 Talk with m ore than one p erson 3. Press the number key corresponding to the Group Call feature. The feature automatica lly calls all group members. The icon flashes until all members answer . Note 1: The line numbers of the group members appear on the display as they answer. When the last person answers, the Group Call indicator lights stead i[...]

67 Talk with more than one person T o end a Group Call: Press the Power Off/End Call key . Note: When the person who made the group call disconnects, the call terminates for all me mbers of the group. However , the members of the Group Call can disconnect from the call and not affect other members on the call.[...]

68 Talk with m ore than one p erson[...]

69 Work without interruptio n W ork without interr uption This section describes features th at provide uninterrupted work time. Activate Make Set Busy Use the Make Set Busy feature to make yo ur handset appear busy to all callers. T o activate Make Set Busy : 1. Go off-hook. 2. Press the Line key to access the Feature Keys menu. 3. Press the numbe[...]

70 Work without interruption[...]

71 Other call features Other call features Use Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcem ent over a paging system. Note: A Page key on an attendant console overrides and disconnects the telephones. The telephones must re-access the Page trunk. T o connect to Call Page: 1. Go off-hook. 2. Dial t[...]

72 Other call features Charge a call or charge a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from a handset restrict ed to local calls. T o charge a local or long-distance call to an account before you dial: 1. Go off-hook. 2. Press the Charge soft key . 3. Di[...]

73 Other call features T o charge a call to an account when you transfer a call: 1. Press the T ransfer soft key . The call is on hold. 2. Press the Charge soft key . 3. Dial the charge account number . 4. After the dial tone, dial the num ber to where the call is to be transferred. 5. Press the Tr a n s f e r soft key when yo u hear the handset ri[...]

74 Other call features Use Enhanced Override Use the Enhanced Override feature to override an active call after you have attempted a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation call (such as placing a call on hold and calling another party). T o use Enhanced Override: 1. If you receive a busy signal after dialing a[...]

75 Other call features 2. Press the number key correspo nding to the Override feature to initiate a Forced Camp-on. Note: The person you called receives a tone, and you receive a ring/ringback signal or busy/engaged signal , depending on the option s chosen. Y ou are now camped-on t o the number you dialed. 3. When the person y ou called finishes t[...]

76 Other call features[...]

77 Branch Office Branch Office A Branch Of fice handset can operate in Normal Mode or Local Mode. Normal mode The handset registers with the Main Of fi ce and receives services from the Main Office. At any time during Normal Mode you can check local mode functionality (make and receive cal ls) by enabling Local Mode and returning to Normal Mode. Lo[...]

78 Branch Office[...]

79 Hospitali ty features Hospitality features The hospitality features in this section are intended fo r hotel operations. Activate Message Registration Use the Message Registration feature to read , change, or reset meters that log yo ur hotel calls. T o read meters: 1. Go off-hook. + 2. Press the Function key and the number 3 key to enter the act[...]

80 Hospitali ty features 7. Press the * key . 8. Press the Line key to access the Feature Keys menu. 9. Press the number key corresponding to the Message Registr ation feature again. T o reset a meter to zero: 1. Go off-hook. + 2. Press the Function key and the number 3 key to enter the active (idle) state. 3. Press the Line key to access the Featu[...]

81 Hospitali ty features 4. Press the number key correspo nding to the Room S tatus feature. 5. Dial the Directory Number (DN) for the room for which the cleaning status is being changed. 6. Dial one of the follo wing cleaning status codes: The interrupted dial tone sounds. 7. Press the * key . 8. Dial the Maid ID. If you dial th e wrong Maid ID, p[...]

82 Hospitali ty features 3. Press the Line key to access the Feature Keys menu. 4. Press the number key corresponding to the Room St a t u s feature. 5. Dial the Directory Number (DN) for the room. The DN displays followed by a two-digit code. a. The first digit indicates the occupancy status: b. The second digit indicates the cleaning status of th[...]

83 Hospitali ty features 5. Dial the Directory Number (DN) for the room. The DN displays followed by a two-digit code. a. The first digit indicates the occupancy status: b. The next digit indicates the cleaning status of the room: 6. Dial the status c ode for the room. A three-digit code appears. The first digit indicates the occupancy status, the [...]

84 Hospitali ty features[...]

85 Battery packs Batter y packs The battery pack for the 2210 W ireless Handset must be recharged periodically . The Nickel Metal Hydride (NiMH) rechar geable battery pack provides four hours of talk time or 70 hours of standby time. Standby time is when the handset is turned on, but not in an active call. Refer to Figure 4 for the location of the [...]

86 Battery packs Remove and inser t the batter y pack T o remove a batter y pack: Press both battery release butto ns on the left and right sides of the handset. The battery pack releases from the handset. T o inser t a batter y pack: Slide the battery pack straight into the handset cavity . Do not force the battery pack into the handset. T o chang[...]

87 Desktop Charger Desktop Charger The Nortel Networks WLAN Handset 2210 Deskto p Charger (Figure 5) is designed to fully charge the Nickel Metal Hydride (NiMH) battery packs in approximately one and a half hours. The charger operates in a 50° to 85° F (10° to 30° C) environment. Do not expose the charger to freezing temperatures or direct sunl[...]

88 Desktop Charger Use the Desktop Charger T o charge the Wireless Handset: 1. Press the Power Off/End Call key to terminate any calls. The handset can be off or in standby mode during charging. 2. Place the handset, f ace forward, into the Desktop Charger . The red indicator light turns on. Note: The indicator li ght does not come on when the char[...]

89 Desktop Charger Clean the Desktop Charger Clean the Desktop Char ger by wiping the su rface with a clean, water -dampened cloth or paper towel. A mild detergent solution can b e used. Be sure to wipe away any detergent residue with a pl ain wa ter dampened cloth. The battery pack contacts on the handset can be cleaned with isopropyl (rubbing) al[...]

90 Desktop Charger[...]

91 Terms you should know T erms yo u should know Attendant A telephone operator in your organization. Autodial A telephone number program med on the Autodial key for one-touch dialing. Call par ty information The display showing Call Party Name Display (CPND) information including the telepho ne number and name of the incoming call. The system must[...]

92 Terms you should know More... An option enabling acces s to the multiple layers of the soft ke y features. These keys are the four keys located directly below the display area. Paging tone A special tone heard when using the Radio Paging feature. Y ou hear two beeps followed b y dial tone. Primar y Director y Number The main extension number on [...]

93 Terms you should know Status Messages A message displayed to inform the user of im portant information. A right arrow appears if more than one Status Message is present. Exampl es of Status Messages include: Message W aiting, All Lines Forw arded to: 6453, Do Not Di sturb On, Ring Again activ e, Ringer is OFF , and Line x Unav ailable. System or[...]

94 Terms you should know[...]

95 Index Index A Active (idle) state 20 Active (off-hook) state 20 Active call state 21 Alias IP Address 39 Attendant 91 Attendant Recall 54 Auto Dial 91 Autodial 47 B Battery packs 85 Branch Office 77 C Call Forward 61 Call Join 63 Call Page Connect 71 Call Park 55 Call Party 55 Call party informat ion 91 Call Pickup 57 Call Trace, Malicious 56 Ca[...]

96 Index I Indicator status 91 Insert a battery pack 86 Insert the battery pack 86 Internal Call Forward 62 Interrupted dial tone 91 L Last Number Redial 49 Line key 19 Local mode 77 Low battery indicators 85 M Maid Identification 80 Make Set Busy 69 Menu key 18 Message Registration 79 More Key 92 N Normal mode 77 O Override a busy signal 75 P Pagi[...]

97 Index U Up, Down, and Select buttons 19 User Interface 93 User Option menu 37, 38, 39, 40, 41, 42, 43[...]

98 Index[...]

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Nortel Networks Communication Ser ver 1000 Nor tel Networks WLAN Handset 2210 User Guide Cop yright © 2004 Nor tel Networ ks and licensors All Rights Reser ved Information is subject to change with out notice. Nor tel Networks reser ves the r ight to make changes in design or components as progress in engineer ing and manufacturing warrant. This e[...]