Nortel Networks P0919417 03 manual

Part No. P091941 7 03 CallPilot Ref erence Guide Return to Menu[...]

2 P0919417 03 CallPilot Reference Guide Copyright © 2002 Nor tel Networks All rights reserved. 2 002. The inf or mat ion in this do cum ent is subj ect t o change without n ot ice. The statemen ts, configu ration s , te c hnical data, and recommenda tions in this docum ent are belie v ed to be accurate and reliable, b ut are presen ted without e x[...]

3 Call Pilot R ef erence Guide Contents Chapter 1 How to use this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Conv ent ions and symb ols u sed in thi s guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Chapter 2 Using CallPilot . . . . . . . . . . . . . . . . . . . . . . . . [...]

4 Contents P0919417 03 Chapter 4 Feature codes and mailb ox options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 F eature c odes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Programming a memo r y button with a f eature c ode . . . . . . . . . . . . . . . . . . [...]

Contents 5 CallPilot Reference Guide Chapter 8 Call Forwarding your calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Call F orwarding your calls to your mailb o x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Set ting up Call F orw ard rem otely . . . . . . . . . . . . . . . . . . . . . . .[...]

6 Contents P0919417 03 Chapter 13 CallPilot tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Chapter 14 T r oubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

7 Call Pilot R eferenc e Guide Chapter 1 Ho w to use this guide This gui de gi ves you d etailed information a bout using Cal lP ilot features on CallPilot 150 and Business Commu nic ations Manager 2.5 sys tems. T o use th is guide, you must determi ne which phone in terf ace you use, and fol lo w the procedures for that inter face. F or infor mati[...]

8 Chapter 1 How to use this guid e P091941 7 03[...]

9 Call Pilot R eferenc e Guide Chapter 2 Using CallPilot Ho w CallPilot w o rks CallPil ot w orks with t he telep hone sys tem to pro vide an automat ed re ceptioni st servi ce. CallPil ot answers incoming call s, routes th em to e xte nsions and mailbox es in the system, an d pro vides messa ge tak ing capabili ty . About disp lay phones One line [...]

10 Chap ter 2 Using Ca llPilot P091941 7 03 Abou t tel ephon e b uttons This table sho ws the Nortel Network s Business Series T ermina l butt ons . Use the b u ttons that pertai n to the t ype of t elephone you use. Y ou can en ter ≤ , ƒ or ƒ and the cod e to use a fe ature. For example, press ≤·°⁄ to access your mailbox. The T7100 w or [...]

Chapter 2 Using Ca llPi lot 11 Call Pilot Ref erenc e Guide Using CallPilot with an analo g terminal adapter or an analog station module One or mo re ana log singl e-l ine sets can be con nected to tele p hone system using an Analog T ermina l Adapter ( A TA) or an Analog Stat ion Modu le (ASM). This type of set works with Dual-T one MultiFrequenc [...]

12 Chap ter 2 Using Ca llPilot P091941 7 03 An ex ample of a disp lay wit h fe w er than 16 characte rs, where the command line prompt remains on th e displ ay is the Pswd: command line pro mpt. The prompt dis app ears for these command li ne prompts: •N a m e : •L o g : •D e s t p h : This di spl ay shows the Name: com ma nd l ine p rom pt :[...]

Chapter 2 Using Ca llPi lot 13 Call Pilot Ref erenc e Guide A utoma ted At tend ant The A utom ated A ttend ant ac ts a s a re cep tio nist fo r i nco min g ca lls. When i t is en able d, the Automated At tendant a nswers your comp any’ s incoming phone line s dependin g on the time o f day . If callers kno w which option th ey want, they can int[...]

14 Chap ter 2 Using Ca llPilot P091941 7 03 T ypes of mailbo xes A mailbox i s a st orage pla ce for mess ages. There are t hree types of mail boxe s: • Subscri ber mailbox es, which include Guest mailbox es • Inf orm ati on ma ilb oxes • Spe cia l mail boxes , which incl ude the Gen era l Delivery Mail box an d the Syste m Ad mini stra tor M[...]

Chapter 2 Using Ca llPi lot 15 Call Pilot Ref erenc e Guide Speci al mail bo xes Spec ial ma ilb oxes a re set u p au tom atic ally wh en Ca llP ilot is init iali zed . The Speci al mailbox es include: • Gener al Deli ve ry Mailbox • Syste m Administra tor Mai lbox General Del ivery Mailbo x The Gene ral Deli ver y Mailbox stor es messages : ?[...]

16 Chap ter 2 Using Ca llPilot P091941 7 03[...]

17 Call Pilot R eferenc e Guide Chapter 3 Setting up y our mailb o x This chapte r describes ho w to set up your mailbox and e xplains: • Initi alizing y our mail box • Checking which ma il box interf a ce you use • Opening y our mail box • Changing your m ailbox pas sword • Recordin g your n ame in t he Company Di rectory • Assignin g [...]

18 Chap ter 3 S etting up you r mailbox P091941 7 03 After yo u initia lize your mai lbox, recor d your mailbox greetin gs. Refe r to “Record ing a Primary or Alt ernat e mailbo x greeti ng” on page 29 for mo re info rmatio n. If you do not record a Personal greeting, your Company Directory name plays to callers who reach your mail box. Chec ki[...]

Chapter 3 Set ting up you r mailbo x 19 Call Pilot Ref erenc e Guide Opening y our m ailbo x After yo u initia lize your mai lbox you can op en it fr om: • your o wn e xtensi on • another CallPilo t extens io n • an outside tone dial phone T o open an initiali zed mailbox - Norstar Voice Mail T o open an initiali z ed mai l box - CallPi lot O[...]

20 Chap ter 3 S etting up you r mailbox P091941 7 03 Changing y our m ailbo x pa ss wo rd Y ou can change your mailbox passw ord at any time. A pass word must be from four to eight digits long and c annot sta rt wit h zero. It is re commended th at you change y our pas sword ev ery 30 days. K eep your mai lbox secur e by cho osing an uncommo n pa s[...]

Chapter 3 Set ting up you r mailbo x 21 Call Pilot Ref erenc e Guide Recor ding y our name in the Comp an y Director y The Compan y Director y is a list of mailbox user s on the CallP ilot syst em. Before you can use your mailbox to r ecei ve messa ges, you must reco rd your spo ken name in the Compan y Direct ory . It is a good idea to include you[...]

22 Chap ter 3 S etting up you r mailbox P091941 7 03 Assigning a T arget Attendant Y ou can as sign a T arget Attend ant to answer c alls transferr ed from your mailbox. The defaul t T ar ge t Attendant for your mailbox is t he CallPil ot Opera tor . The T ar get Attendant can be ass ign ed to an y v alid e xtensio n. After yo u assign your Tar get[...]

23 Call Pilot R eferenc e Guide Chapter 4 Feature codes and mail box options Feature codes For information on programing a f eat ur e code onto a me mory button of a display phone, refer to “Prog ramming a memory but ton with a fea ture code ” on page 24 . Feature cod e name Dialpad b uttons Description Leav e Me ssag e ≤·°‚ Leav es a mes[...]

24 Chap ter 4 Featur e codes and mailb ox options P091941 7 03 Pr ogram ming a memo ry button with a feature code Each CallPil ot feat ure code ca n be progr amm ed to a sin gle m emory button . Use t he paper labels that come wi th your telephon e to ident ify the programme d but ton. T o use th e featur e, press t he labele d b utton. 1 Pres s ?[...]

Chapter 4 F eature codes and mailbox o ptions 25 Call Pilot Ref erenc e Guide CallPilot mailbo x optio ns Norstar V oice Mail mailbo x op tions Mailbox option Displa y button Dia lpad but tons Description P ag e Greeting s GRTG °¤ Rec ord and sele ct personal mailbo x gre etings . 43 Pa s sw o r d Chan ge PSWD °› Change you r mailbo x pass wor[...]

26 Chap ter 4 Featur e codes and mailb ox options P091941 7 03 Chan ge Pa s sw o r d PSWD °› Chang e y our mailbo x pass word. 20 Ta r g e t Attendant -- °fi Assign a T arget Attendan t to an s wer call s trans f erred from your mailbo x. 22 List en to sav ed Messa ges -- °fl Pla y any sa v ed message s in your mailb o x. -- Outbou nd T rans[...]

27 Call Pilot R eferenc e Guide Chapter 5 Greetings This chapter de scribes mailbox greet ings and h ow to r ecord them. This chapte r includes: • T ypes of mail box greeting s • Recordin g a Primary o r Alterna te mail box gre eting • Recordin g a Personal ized mailbox greeting • Deletin g a Persona lized mailbox gre eting T ypes of mail b[...]

28 Chap ter 5 Gr eetings P091941 7 03 P ersonalized mailbo x greeting Personal ized mail box gre eting s are a v ai lable on ly if your c ompan y s ubscr ibes t o Call er ID ( CLID) servic e from your l ocal telep hone compa ny . For more inform ation about CLID, as k your Sys tem Admin ist rato r. A Personal ized mailb ox greeti ng pl ays to cal l[...]

Chap ter 5 Greetin gs 29 Call Pilot Ref erenc e Guide Recor d ing a Pri mar y or Alternate mailbo x gr eetin g Only a Primary mailbox greetin g is nec essary , b ut you can re cord an Alternate mai lbox gre eting for times when you are o ut of the o ffic e, such as va catio ns. If you do not re co rd an y mai lbox greetings, your Company Directory [...]

30 Chap ter 5 Gr eetings P091941 7 03 Choosing a Primar y or Altern ate mailbo x gr eeting If you rec ord a Primary an d an Alter nate mai lbox gre eting, you must choose whi ch greet ing pla ys. If you do n ot choose a g reeting, the Prim ary mailbox gree ting plays automa ticall y. If you choose the Alternate mailbox greeting, you must set whethe[...]

Chap ter 5 Greetin gs 31 Call Pilot Ref erenc e Guide 5 If you cho ose the Alt ernate mail box gree ting, you are ask ed whether the mail box can accept messages . Pres s CHNG or ⁄ to toggle fr om yes to no or press O K or £ to acc ept . 6 Pres s ® to end the session. Note: If you choo se a greetin g that is not yet reco rded, you ar e tra nsfe[...]

32 Chap ter 5 Gr eetings P091941 7 03 Recor ding a P ersonalized mailbo x greeting If your compan y subs cribes to a CLID serv ice, you ca n record a Personali zed mailbo x greeti ng. F or more informati on about CLID, ask your Syste m Administra tor. A Perso nalized mai lbox greeti ng plays on ly for a person c alling from t he telep hone number t[...]

Chap ter 5 Greetin gs 33 Call Pilot Ref erenc e Guide Deleting a P er sonalized mailb o x greeting If you no lon ger need a Personali zed mailbox gr eeting, you can delete it. T o delete a P ersonali zed mailbo x greeti ng 8 At the t one , re cor d t he g ree tin g and p res s OK or £ to end the reco rding . 9 Pres s OK or £ to acc ept the r eco [...]

34 Chap ter 5 Gr eetings P091941 7 03[...]

35 Call Pilot R eferenc e Guide Chapter 6 Accessing y our messag es This chapte r describes ho w to access your mes sages and exp lains: • Recei ving calls • Ne ver Full mailbox featur e • Playing your mess ages • Retrie ving erased messages • Screeni ng your ca lls • Interr uptin g a calle r Receiving calls CallPil ot can be used by ou[...]

36 Chap ter 6 Acc essing your mess ages P091941 7 03 Pla ying y ou r messages Use the pro c edu re for play i ng you r m essa ges that co rr espond s t o t he inte r face you use: • “T o play your messages - Norstar Voice Ma il ” on page 36 • “T o play your mess age s - C all P ilot ” on page 38 T o p l ay your mes sages - No rstar Voic[...]

Chapter 6 Acc essing your m essages 37 Call Pilot Ref erenc e Guide Notes: 1 Because your mail box has limited messag e storage spa ce , delet e an y mess ages you no longer need. After a cert ain time pe riod, your sa ved mes sages are erase d automatical ly . Ask your System Administrator about th is. 2 Y ou can retriev e a deleted message only i[...]

38 Chap ter 6 Acc essing your mess ages P091941 7 03 3 Applies only if the Reply fea tu re is enabled. 4 Y ou can re ply to an outsid e caller by dialing them b ack if your company subscribes to Caller ID (CLID) s er vice. F or furth er informati on about repl yi ng to an outside call er refer to “Replyin g to an e xternal c aller ” on page 5 6[...]

Chapter 6 Acc essing your m essages 39 Call Pilot Ref erenc e Guide Fo r w a r d Messag e ‡‹ ✔ Fo rwards the me ssage to one or more mail bo x es. Y ou can reco rd an introdu ction to th e f orward ed messa ge. Reply All ‡› ✔ Replies to a messa ge and all other recipie nts o f the messa ge. (Ref er to Note 3 on page 38 .) Delete ‡fl [...]

40 Chap ter 6 Acc essing your mess ages P091941 7 03 Retrieving erased messages Y ou can re trie ve an e rased message if you are still i n the CallPilot session. An erased mes sage remains in your ma il box until you end the curre nt Ca ll Pilot se ssi on. After you play your messages and exit CallPilot, a ny messages that you do not erase are sav[...]

Chapter 6 Acc essing your m essages 41 Call Pilot Ref erenc e Guide Screening y o ur calls W ith Call Screening you can deter mine who is ca lling b efore you acce pt the c all. Call Screeni ng applies only t o ext ernal ca lls tra nsferred from th e Automated Atte ndant or f rom Custom Call Routing ( CCR). See your S ystem Administr ator for infor[...]

42 Chap ter 6 Acc essing your mess ages P091941 7 03 Interrupting a caller W i th the In te rr upt fe atu re ( ≤·°‡ ) you c an inter cept a caller wh o is l istening to your mailbox g reeting or lea ving a mes sage. Y ou can p r ogram the In terrupt feat ure to a memory bu tton with an i ndi cator on y our Nor tel N etwo rks telep hon e. For [...]

43 Call Pilot R eferenc e Guide Chapter 7 Sending message s This chapte r describes ho w to send messages and e xpl ains: • Recordin g and se nding messag es • Searchi ng the Compan y Directory • Assi gni ng me s sag e de liv ery op tio ns • Send in g a m es sag e to mo re th an one recip ie nt • Replying to messa ges • Placing a call w[...]

44 Chap ter 7 Sending mes sages P091941 7 03 T o recor d and send a message using the Open M ailbo x f eature - Nor star V oice Mail 1 Pres s ≤ ·° ⁄ . F oll o w the v oi ce promp ts or the displ ay butt on options on your telephon e to open your mailbox. 2 Press REC or ‹ and re cor d your message a t the tone. 3 Record your mess age. Pres s[...]

Chap ter 7 Sending mes sages 45 Call Pilot Ref erenc e Guide T o recor d and send a message using the Open M ailbo x f eature - CallPi lot 1 Pres s ≤ ·° ⁄ . Follo w the voice prompts or display options to open your mailbox. 2 Pres s COMP or ‡fi to enter th e Com po se Me ssa ge op tio n. 3 Enter the mailbox number or Group List address and[...]

46 Chap ter 7 Sending mes sages P091941 7 03 T o recor d and send a messa g e using the Lea ve Message fea tu re - Nor star V oice Mail T o recor d and send a messa g e using the Lea ve Message fea tu re - CallPi lot 1 Pres s ≤ ·° ‚ . 2 Enter the mailbox number or Group List numbe r. If you do not kno w the mail box number , press DI R or £ [...]

Chap ter 7 Sending mes sages 47 Call Pilot Ref erenc e Guide 6 Pres s PLAY or ¤ to li sten to your me ssage or press SEND or ‡· to send the mes sage no w with the Normal deli very o ption or press DEL or ‡fl to erase a nd re-rec ord your messag e. Rec stopped P L A Y D E L S E N D[...]

48 Chap ter 7 Sending mes sages P091941 7 03 Sear ching the Comp an y Director y If you kno w the name b ut not the mailbox number of someone you w ant to s end a messag e to, you can se arc h th e Co m p any D ir ecto ry . Y o u can find any init ia liz ed ma ilbo x by searc h ing the Com p any Dire c tory . By defau l t , yo u can pr ess ⁄⁄ t[...]

Chap ter 7 Sending mes sages 49 Call Pilot Ref erenc e Guide Assigning message d eliver y optio ns Use the proce dure for the in terf ace you use: • “T o assign mes sage deli ve ry options - No rstar V oice Mail ” on pag e 50 • “T o assign mes sage deli ve ry options - Call Pilot ” on page 5 1 Mes sage de li ver y o p t ion s The C e rt[...]

50 Chap ter 7 Sending mes sages P091941 7 03 T o assign messa ge delivery options - Norstar V oice Mail 1 Record your mess age using “T o re cord and se nd a mess age usi ng the Op en Mailbox feat ure - Norstar V oic e Mail” on page 44 or “T o re cord and se nd a mess age usi ng the Leav e Message fea ture - Norstar V oic e Mail” on page 46[...]

Chap ter 7 Sending mes sages 51 Call Pilot Ref erenc e Guide For more information about the m essage del ivery refer to “Message del i ver y options” on page 49 . T o assign messa ge delivery options - CallPilot 9 Pres s SEND or £ to send th e message no w or press • to cance l all del i ver y options. 10 Pres s ® to end the ses si on. 1 Re[...]

52 Chap ter 7 Sending mes sages P091941 7 03 7 Pres s OK or £ to accept the time you ent ered or p ress RE TRY or • to change th e time. 8 Pres s CHNG or ⁄ to change t he dat e sho wn to a dif ferent date. Pres s NXTDAY to change the date to t he ne xt day (the da y after th e date th at is shown). Pres s OK or £ to acce pt the dat e sho wn, [...]

Chap ter 7 Sending mes sages 53 Call Pilot Ref erenc e Guide Sending a message to more th an one recipient Sending a message to a Group List A Group List is a li st of mail box owners. If you have a gr oup of p eople that yo u frequent ly se nd messages t o, you can send the messa ge to a Group List. Wh en you send a message t o a Group List, each [...]

54 Chap ter 7 Sending mes sages P091941 7 03 Repl ying to messa ges Y ou c an r epl y to inter nal a nd externa l cal lers . Y ou ca n re ply to a m ess age fr om an exter nal call er if your compan y subscribes to CLID. Use t he procedur e for rep lying to messages that applies t o the int erface yo u use: • “T o reply to a n inte rn a l calle[...]

Chap ter 7 Sending mes sages 55 Call Pilot Ref erenc e Guide T o repl y to an interna l caller - CallPilot 1 Press ≤· °⁄ Fo llo w the voi ce prompts o r the dis play b utton o p tions on your telephone to open yo ur mailbox. 2 A mailbox summary is an nounced. While you ar e in your mess age list, yo u can pl ay any message . 3 Press ¤ to pla[...]

56 Chap ter 7 Sending mes sages P091941 7 03 Repl ying to an e x ternal caller Y ou can re ply to a message f rom an e xternal caller if your compan y subscribes to CLID. Befor e using th e Reply option you must play the mes sage. Use the proce dure that ap plies to the inte rface you use: • “T o reply t o an e xternal cal ler - Nors tar V oice[...]

Chap ter 7 Sending mes sages 57 Call Pilot Ref erenc e Guide Placing a call with Thru- Dial W ith Thru-D ial you ca n call an other number while you are logged on to y our mailbox, or if you call someone 's e xtension and reac h their v oicemail. When to use Thru-Dial When you are mak ing a call, you can make a seco n d call without hanging up[...]

58 Chap ter 7 Sending mes sages P091941 7 03 T o sear ch the Compan y Directory while placing a Thru-Di al call If you ent er a nam e i nstea d of a num ber wi th Th ru-Di al, CallP ilo t plac es th e call as so on as it finds a matc h for the name. 1 Open you r m ailbox: • If yo u a re call ing re m o tely pr ess •• during your gre eting to [...]

59 Call Pilot R eferenc e Guide Chapter 8 Call Forwar ding y our calls Y ou can ca ll fo rward your calls i f you do want you r call s to go to C allPilot i mm ed ia te ly, witho ut ringing at your e xtension. F or example , you can set up Cal l F orward ing if you are not going to be in the o f fi ce and y ou do not want yo ur ri nging phone to di[...]

60 Chap ter 8 C all F or warding your ca lls P091941 7 03 Setting up C all Forward remotel y When you a re a way from the of fi ce you can for war d your calls to yo ur mailbox by u sing the dialpad of an y tone dia l telephone. T o set up Call Forward remotely 1 Call the Automated Atten dant or your b usiness telepho ne from any to ne dial tel eph[...]

Chapter 8 Cal l Forwarding your calls 61 Call Pilot Ref erenc e Guide Call Forwar d with C aller ID The C all Forwar d wi th C aller ID ( CLI D) feat ure is available onl y if you r com pany su bs crib es to a CLID service. If you are not sure whet her your co mpan y subsc ribes to a CLID servi ce, ask your System Administra tor. CLID does not appe[...]

62 Chap ter 8 C all F or warding your ca lls P091941 7 03[...]

63 Call Pilot R eferenc e Guide Chapter 9 T ran sf e rr i n g ca lls This chapte r describes transfe rr ing calls and e xplains: • T ransferri ng calls to a Cal lPilot mai lbox • T ransferri ng a mail box o wner’ s call to the ir mailbox • T ransferring a call to Cust om Call Routing ( CCR) • About Ou tbound T ransfer • S e t t i n g u [...]

64 Chap ter 9 Tr ansfer ring c alls P091941 7 03 T ransferring a mailb o x ow ner’ s ca ll to their mailb ox Y ou c an tr a nsf er a mail b ox owner’ s call to the ir Cal lP ilo t ma i lbo x so th at th ey ca n ch a n ge th e ir greeti ngs or retri e ve thei r messa ges . T o transf er a mailbo x owner’ s call t o their mailbo x 1 Press ≤·[...]

Chapter 9 Tra nsferri ng calls 65 Call Pilot Ref erenc e Guide T ran sferring a call to Cus tom Call R outing (CCR) CCR is a s ingle-di g i t a ppl ication that pr o vides callers with a mor e sophist ic ated me nu a nd a wider range of optio ns than the Automat ed Attendan t. Callers can use CCR to: • liste n to the Home men u and mak e a s elec[...]

66 Chap ter 9 Tr ansfer ring c alls P091941 7 03 About Ou tb ound T rans fer Y ou can se t up Outbound T ransfer to t ransfer a call er who rea ches your mai lbox to a number that you assign. A caller can use Outboun d Transfer from any tone dial telephone, and you can direct your Outbound T ransfer call s to an y telep hone. Y ou can te ll call er[...]

Chapter 9 Tra nsferri ng calls 67 Call Pilot Ref erenc e Guide Settin g up Ou tbound T ransf er T o set up Outbound T ransfer to a phone number Adding s pecial chara cters to a destination number Press Des cription ¤ or DI G S to resum e adding digits to th e destinat ion phone number ‹ or PAUS to enter a timed pause tha t appears as P on the di[...]

68 Chap ter 9 Tr ansfer ring c alls P091941 7 03 T o set up Outbound T ran sfer to an e xtension 6 Pres s OK or £ to ac cep t th e de stin atio n number, repre sen ted b y <x> or press ADD or ¤ to add special cha racters . For inf ormation, r efer to “ Adding special charac ters to a dest ination n umber” on page 66 . After you add spec[...]

Chapter 9 Tra nsferri ng calls 69 Call Pilot Ref erenc e Guide T urni ng Outb ound T rans fe r on or of f Y ou can turn Outbound T ransfe r on or of f at any time after you set it up. Turning Outbound T r ans fer o ff does n ot a f fe ct any of its assi gned par am eters. T o turn Outboun d T ransfer on or off 1 Pres s ≤ ·° ⁄ . F oll o w the [...]

70 Chap ter 9 Tr ansfer ring c alls P091941 7 03 Optimizi ng Outbo und T ransfer When CallPilot transfers a call to an external tel ephone number using Outbound Transfe r, two lines are use d. An incoming line connect s a caller to a mailbox and an outg oing line tran sfe rs a caller to an Outbound T ransfer tele phone number . Both lines r emain i[...]

71 Call Pilot R eferenc e Guide Chapter 10 Off-premise Messa ge Notification This chap ter describes ho w to set up a nd change Of f-premise Mes sage Notif ication and e xplains: • About Of f-premise Message No tif icatio n • Settin g up O ff-premis e Message Notificat ion • Changing Of f-premise Mes sage Notif ication • Dele ting a des tin[...]

72 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 03 Off-premis e Message Notifi cation parameter s Y ou can se t up the pa ramete rs for Of f-premis e Message Notif ication from an y tone dial phone . The p ara mete rs are: • destina tion type (phone , ext ension or pager) • destina tion number (phone , ext ension or p ager) • t[...]

Chap ter 10 Off -prem ise M essage Notificatio n 73 Call Pilot Ref erenc e Guide Setting up Off-premise Message No tification F ol lo w these i nst ruction s if you are s ett ing up Of f-premise Mess age Not if i cation for the f irst ti me. If you h ave already set up O ff-premise M essage Notification, refer to the section “Changin g Of f-premi[...]

74 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 03 6 Pres s OK or £ to acc ept the des tinati on phone nu mber repres ented by <x> or press ADD or ¤ to add spe cia l c ha rac te rs a nd us e your dia lpad or follo w the v oi ce pro m pts to add character s. After you add spec ial charact er s, p re ss OK or £ to accep t the [...]

Chap ter 10 Off -prem ise M essage Notificatio n 75 Call Pilot Ref erenc e Guide 16 Pres s OK or £ if you want to be notified when you rece ive a n ew message or press CHNG or ⁄ if you want to be notif i ed only when you recei v e an urge nt me ssa ge. 17 Pres s ® to end the session. Msg type: ne w CH NG OK Msg notify ADMI N SEL ECT[...]

76 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 03 T o set up Off-premise Messa g e No tification to an e xtension 1 Pres s ≤ ·° ⁄ . F oll o w the v o i ce prompts or the display b utton options to open your mailb ox. 2 If yo u us e the Ca llPi lot in terfac e: •P r e s s °fi to open the Mailbo x Tools •P r e s s NOTIF or[...]

Chap ter 10 Off -prem ise M essage Notificatio n 77 Call Pilot Ref erenc e Guide 11 Pres s AM or ⁄ or PM or ¤ . 12 Pres s OK or £ to accept the st op time. 13 Pres s YES or ⁄ if you want to set up anothe r destinati on number or press NO or £ if you do not want to set up another de stination number . 14 Pres s NEXT or £ to accept the start [...]

78 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 03 Setting up Off-premise Messa ge No tification to a pa ger number Examp le of a destinati on pager number If you are assi gni n g a pag e r dest in atio n numb e r f rom behind a PBX, remember to inser t a · (dependi ng on y our sys tem) before th e £ to a ccess an o utside line . T[...]

Chap ter 10 Off -prem ise M essage Notificatio n 79 Call Pilot Ref erenc e Guide 4 Pres s PAG ER or ‹ to selec t a pager numbe r destinati on. 5 Ente r t h e dest in atio n pa g er n u mber and pre s s OK or £ . 6 Pres s OK or £ to acc ept the de stination pag er number represente d by <x> or press ADD or ¤ to add spe c ial c ha rac te r[...]

80 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 03 T o set up Off-premise Messa g e No tification to more than one destination Y ou can r ecei ve noti f icat ion of a messa ge at a maximum of f i ve dif ferent de stina tion n umbers. Th e follo wing st eps sho w you h ow to enter a phone number d estinat ion and then add a pager dest[...]

Chap ter 10 Off -prem ise M essage Notificatio n 81 Call Pilot Ref erenc e Guide 9 Pres s OK or £ to accept the st art time. 10 Ente r t h e tim e wh en O ff-pre mi se Me ssa ge No ti ficati on is to sto p . This is a four d igit f ield. Y ou must pre cede a single-digit hour and min ute wi th a zero. 11 Pres s AM or ⁄ or PM or ¤ . 12 Pres s OK[...]

82 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 03 21 Pres s NEXT or £ to accept the start time tha t you entered or press CHNG or ⁄ to change the start time. 22 Pres s NEXT or £ to accept the stop time tha t you entered or press CHNG or ⁄ to change the stop time. 23 Press O K or £ to be notif ied when you rec e ive a n ew mes[...]

Chap ter 10 Off -prem ise M essage Notificatio n 83 Call Pilot Ref erenc e Guide Changing Off-p remise Message Notificatio n Y ou can ch ange th e parameter s and dest ination s for Of f-Premise Messa ge Notif ication. Refer to “O f f-prem ise M essa ge N otificat ion parameters ” o n p age 7 2 for more informati on a bout para meters. If you w[...]

84 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 03 6 Pres s CHNG or ⁄ to cha nge the st art time or press NEXT or £ to acce pt t he sta rt tim e. 7 Pres s CHNG or ⁄ to cha nge the stop time or press NEXT or £ to acce pt t he sto p time . 8 Pres s CHNG or ⁄ to change the message type to urgen t. Pres s OK or £ to accept the n[...]

Chap ter 10 Off -prem ise M essage Notificatio n 85 Call Pilot Ref erenc e Guide T o change the destination fr o m phone to another de stination 1 Pres s ≤ ·° ⁄ . F oll o w the v o i ce prompts or the display b utton options to open your mailb ox. 2 If yo u us e the Ca llPi lot in terfac e: •P r e s s °fi to open the Mailbo x Tools •P r[...]

86 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 03 10 Pres s CHNG or ⁄ to cha nge th e st art tim e or press NEXT or £ to acce pt t he sta rt tim e. 11 Pres s CHNG or ⁄ to cha nge the st op t ime or press NEXT or £ to acce pt t he sto p time . 12 If you w ant to change me ss age notif ication, press CHNG or ⁄ if you want to b[...]

Chap ter 10 Off -prem ise M essage Notificatio n 87 Call Pilot Ref erenc e Guide T o change the destination fr om pager to phone or e xtension 1 Pres s ≤ ·° ⁄ . F oll o w the v o i ce prompts or the display b utton options to open your mailb ox. 2 If yo u us e the Ca llPi lot in terfac e: •P r e s s °fi to open the Mailbo x Tools •P r e[...]

88 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 03 9 Pres s CHNG or ⁄ to cha nge th e st art tim e or press NEXT or £ to acce pt t he sta rt tim e. 10 Pres s CHNG or ⁄ to cha nge the st op t ime or press NEXT or £ to acce pt t he sto p time . 11 If you w ant to change me ss age notif ication, press CHNG or ⁄ if you w ant to b[...]

Chap ter 10 Off -prem ise M essage Notificatio n 89 Call Pilot Ref erenc e Guide T o change the destination fr om phone or extension to pager 1 Pres s ≤ ·° ⁄ . F oll o w the v o i ce prompts or the display b utton options to open your mailb ox. 2 If yo u us e the Ca llPi lot in terfac e: •P r e s s °fi to open the Mailbo x Tools •P r e [...]

90 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 03 8 Pres s NEXT or £ to acce pt t he defa ult pa ger m es sage re pre sen ted by <xxxx>. The defau lt pager message that Call Pil ot sends is the CallPilo t e xtensi on. This is the sequen ce of digits th at is sent after the pager servi ce is diale d, to notify yo u of who is p[...]

Chap ter 10 Off -prem ise M essage Notificatio n 91 Call Pilot Ref erenc e Guide Deleting a destination number If you h ave mor e than one des tination number for O ff-premise Mess age N otification, you can delete a destinati on. T o delete a destination number 1 Pres s ≤ ·° ⁄ . F oll o w the v o i ce prompts or the display b utton options t[...]

92 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 03 Adding a destination number Use this proced ure if you ha ve set up Of f-premise Me ss age Notif icati on and you want to add another destinat io n numbe r. You can have up to f ive destinati on numbers . T o add a d es tin ati on numb er 1 Pres s ≤ ·° ⁄ . F oll o w the v o i c[...]

Chap ter 10 Off -prem ise M essage Notificatio n 93 Call Pilot Ref erenc e Guide T urning Off-p remise Message Noti fication on or off Y ou can turn Of f -premis e Message Notifica tion on or o f f at any time. If you turn O ff-premise Message Noti fication of f, you do not a ffect any of the as sig ned parameters. T o turn Off-premi se Message Not[...]

94 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 03[...]

95 Call Pilot R eferenc e Guide Chapter 11 Reco r ding a call About Call Record W ith Call Record ≤·°· you can record an act i ve tel ephone call and put the resu lting message in your mailbox. Befor e you act ivate Call Record, ask the parties on the call for permi ssion to r ecord the ca ll. The ma ximu m leng th of the Call Re cor d me ssag[...]

96 Chap ter 11 Reco rdin g a cal l P091941 7 03[...]

97 Call Pilot R eferenc e Guide Chapter 12 Br oa dcast and Inf o rmation messages About Br oadcast message s Y ou can ask the Syst em Administ rator t o send a Broadc ast message if you need to se nd a mes sage to e very i nitiali zed mailbo x on your phone sy st e m . You can ask the System Administrator to send a Broadca st message to annou nce m[...]

98 Chap ter 12 Bro adc ast an d Inf orma tion mess ages P091941 7 03 Recor d ing an Inf ormation mailbo x greeting Before yo u record a n Informat ion mailbox greeting , you must deter mine what the greet ing include s. Be sure to include impor tant ti mes and date s. F or exampl e: “P addy’s Dance S tu dio p roudl y p resen ts an extravag a nz[...]

99 Call Pilot R eferenc e Guide Chapter 13 CallPilot tips This chapte r contains tips on ho w to optimize your use of CallPilot . Listen to y our messages f r equently . A nswer your mess ages promptl y to encour age callers to use CallP ilo t an d re assu re t hem tha t i t is a s r elia ble as speak ing wit h you pe rso nal ly. Y ou do not h av e[...]

100 Ch apter 13 Ca llPilot tips P091941 7 03 Record y our gr eetings and messages clearly . F or a better qua li ty record ing , speak direc tly into the ha nd set. D o not us e the Ha ndsf ree feature. Remember to sp eak c learly in a pleasan t voice at a pace th at is ea sy to understa nd. Do not spe ak too softly or loudl y or ma ke the greeting[...]

101 Call Pilot R eferenc e Guide Chapter 14 T r oubleshooti ng This chapte r describes som e prob le ms that can occ ur when you use Cal l Pilot . Some ty pic al proble ms are liste d and what to d o if they occ ur. The A utomat ed At tenda nt t ransfe rs some callers to the General Delive ry Mailbox CallPil ot requi res a tone si gna l and a minim[...]

102 Ch apter 14 Troubl eshoo ting P091941 7 03 I f orgot m y mailbox passw ord A for gotten passw ord ca nnot be reco vere d. Y our old pas sword m ust be reset to the defau lt passwo rd of f our zeroe s (0000). Af ter the System Admin istrator r esets you r passw ord, you must open your ma il box and change the def ault passw ord. My mailbo x is l[...]

Chapter 14 Tro ubleshooting 103 Call Pilot Ref erenc e Guide Ensure tha t the des tinat ion number you enter is not restrict ed. For exa mple, if you cannot call long distanc e number s from your phone, you cannot set up Outb ound T ransfe r to a long distance number . Check to s ee if Outb ound T r ansfer is t urned on. Re fer to “T urning Outbo[...]

104 Ch apter 14 Troubl eshoo ting P091941 7 03[...]

105 Call Pilot R eferenc e Guide Glossar y Administration The tas ks in volved in m a inta in in g Ca ll Pil ot m a ilbo xes , greeti ngs a nd s et up c onfigu ra tio n. Alternate gree ting A greeting reco rded for a Perso n al mailbox and played on occ asions such as absence, illne ss, or vacatio n. Attendant sig n On/Off The task performed by a c[...]

106 Glossar y P0919417 03 Disp lay butto ns The thre e butt ons on a two line displ ay telep hone . Users pre ss these b uttons to select the specif ied CallPi lo t option. Displa y optio ns The choic es a v ailable to a u ser t hat appe ar on a t w o line di splay t eleph one. Opti ons sho wn on the displ ay can be select ed using t he displa y or[...]

Glossary 107 Call Pilot R eferenc e Guide Initial izing a mai lbo x Prep arin g a mai lbo x to r eceive mes sag es, whic h inc ludes ch an gin g a mail box defau lt passw ord an d reco rdi ng a Co mp any Dire cto ry name. Leave Me ssage The f eatu re c ode use d to le ave messag es in C all Pilot m ailb oxes. Mailbox A storage pl ace for v oice mes[...]

108 Glossar y P0919417 03 Option A CallPilot choice th at is gi ven to a user through v oice or display prompts. P assword A four - to eight-dig i t number that is entere d on the dialpad. A passw ord is u sed to open mailbox es or perfor m conf iguration tas ks. Pa u s e Y ou use pauses when you set up pager notification. Each pause character that[...]

Call Pilot R eferenc e Guide 109 Inde x A Aler t tone 61 Alter na te gr eet ing 27, 99 Alternate Language 13 Analog st ation module (ASM) 11 Analog terminal adapter (A T A) 11 Automat ed Attend ant 41, 101 B Broadcast message about 97 recordin g 97 C Call For ward canceling 59 remote, setting up 60 setti ng up 59 with CLID, setting up 61 Call Forwa[...]

110 Index P0919417 03 assi gnin g 32 av a il a ble w ith C alle r ID 28 dele ting 33 recordin g 32 Prima ry 27, 99 e xample 27 purpos e 27 recordin g Alternate 29 Primary 29 recordin g technique 28 Group Li st name 53 Guest mailboxes 14 no operating extensi on for 14 H Hold tone 41 Home men u 65 I Informat ion mai lbox greet i ng recordin g 97 Info[...]

Index 11 1 Call Pilot R eferenc e Guide Of f-premise Message Notif ication parameters destination telephone number 72 destination type 7 2 time range 72 type s of me ss a ge 72 Open Mailbox featur e 11 Opening you r mailbo x remotely 19 Operator 13 Optimizing Outboun d T ransfer 67 Outboun d T ransfer acti v ating 69 canceling 69 destination teleph[...]