Nortel CallPilot manual

Part No. P091941 7 02.2 CallPilot Ref erence Guide[...]

2 P0919417 02.2 CallPilot Reference Guide Cop yr ight © 2001 Nortel Netw orks All rights reser ved. 2001. The inf or mat i on in this docum ent is subj ect t o change witho ut notic e. The statem e n ts, configurat ion s , t ech ni cal data, an d recommenda tions in this do cument are be lie ved to be accurate and re liable, b ut are pres ented wi[...]

3 Call Pilot R eference Guid e Contents Chapter 1 How to use this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Conv entions and symbo ls used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Chapter 2 Using CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

4 Contents P0919417 02.2 Chapter 4 Feature codes and mailb ox options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 F eature cod es . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Programming a memor y button with a feature code . . . . . . . . . . . . . . . . . . .[...]

Contents 5 Call Pilot R ef erence Gu ide Chapter 8 Call Forwarding your calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Call Forwarding your calls to your mai lbo x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 9 Set ting up Ca ll F orw ard remo tel y . . . . . . . . . . . . . . . . . . . .[...]

6 Contents P0919417 02.2 Chapter 13 CallPilot tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Chapter 14 T rouble shooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

7 Call Pilot R eferenc e Guide Chapter 1 Ho w to use this guide This guide gi v es you d etailed inform ation abou t using Cal lPilot f eatures on CallPil ot 150 a nd Business Commu nic ations Manager 2.5 sys tems. T o use this guide, you must determine whic h phone inte rface you use, and fol low the procedu res for that int er face. F or informat[...]

8 Chapter 1 How to use this guide P091941 7 02.2[...]

9 Call Pilot R eferenc e Guide Chapter 2 Using CallPilot Ho w CallPilot w orks CallP i lot work s wi th th e tele p ho ne syst em to prov id e a n au toma ted recep tioni st ser vice. CallPil ot answers incoming call s, routes th em to ex te nsions and mail boxes in the syste m, and pro vides messa ge taking capabi lity . Abou t dis pla y phones On[...]

10 Chap ter 2 Using Ca llPilot P091941 7 02.2 Abou t tel ephone b utton s This table sho ws the Nortel Netw or ks Business Seri es T erminal b u ttons. Use the b uttons that pertai n to the t ype of t elephone you use. Y o u can e nter ≤ , ƒ or ƒ and the code to use a feature. F or e xample, press ≤·°⁄ to access your mailbox. The T7100 w [...]

Chapter 2 Using Ca llPilot 11 Call Pilot Ref erence Gu ide Using CallPilot with an analog term inal adapter or an analog station module One or mo re ana log singl e-l ine sets can be con nected to tele p hone system using an Analog T ermin al Ad apter (A T A ) or an Ana log Stat ion M odu le ( ASM). Th is ty pe o f set wor ks with Dual-T one MultiF[...]

12 Chap ter 2 Using Ca llPilot P091941 7 02.2 An exa mple of a displ ay wit h fe wer than 1 6 charact ers, where the command line prompt remai ns on th e displ ay is the Pswd: command line pro mp t. The prompt dis app ears for these command li ne prompts: • Name: • Log: • Dest ph: This di splay shows t he Name: command line prompt: When yo u [...]

Chapter 2 Using Ca llPilot 13 Call Pilot Ref erence Gu ide A utomated A ttendant The A utoma ted Atten dant ac ts as a rec epti onis t for i ncom ing c alls. Whe n it i s enab led, the Automated At tendant a nswers your comp any ’ s inc oming phone lines depending on the time of day . If call e rs kn ow wh ich opt ion they wa nt, they can i nter [...]

14 Chap ter 2 Using Ca llPilot P091941 7 02.2 T ypes of mailbo xes A mailbox i s a st orage pla ce for me ssages. There are t hree types of mailbox es: • Subscri ber mailbox es, which include Guest mail box es • Info rmation m ailbox es • Spec ial ma ilboxes , which incl ude th e Genera l Delivery Mail box an d the S ystem Admin istra tor Mai[...]

Chapter 2 Using Ca llPilot 15 Call Pilot Ref erence Gu ide Speci al mail bo xes Special mailbox es are set up automa tically when CallPi lot is ini tial ized. The S pecia l m ailb oxes in clud e: • General De li ver y Mailbox • System Administrator Mailbo x General Del ivery Mailbo x The Genera l Deli v ery Mailbox sto re s message s: • from [...]

16 Chap ter 2 Using Ca llPilot P091941 7 02.2[...]

17 Call Pilot R eferenc e Guide Chapter 3 Setting up y our mai lbo x This chap ter desc ribes how t o set up your mailbox and expla ins: • Initi alizing y our mail box • Checking which mailbox int erfa ce you use • Opening y our mail box • Changing your m ailbox pas swor d • Recordin g yo ur name in t he Compa ny Directory • Assignin g [...]

18 Chap ter 3 S etting up you r mailbox P091941 7 02.2 After yo u initia lize your mai lbox, recor d your mailbox greetin gs. Refe r to “ Rec ording a Primary or Alter nate mai lbox gree ting ” on pa ge 29 fo r more inform atio n. If you do not record a Personal greeting, your Company Directory name plays to callers who reach your mail box. Che[...]

Chapter 3 Sett ing up your mail box 19 Call Pilot Ref erence Gu ide Opening your mailbo x After yo u initia lize your mai lbox you can op en it fro m: • your o wn extens ion • another CallPilo t e xtension • an outside tone dial phone T o o pen a n initia lized mai lbo x - N orsta r Voice Mail T o o pen a n in itiali zed ma i lbo x - Call Pil[...]

20 Chap ter 3 S etting up you r mailbox P091941 7 02.2 Chan ging y our m ailbo x pas s w or d Y ou can chang e your mai lbox passwo rd at any ti me. A password must be fro m four to eight di gi ts long and c annot sta rt wit h zero. It is re commended that you change y our passw ord e very 30 da ys. K eep your mailbox secur e by cho osing an u ncom[...]

Chapter 3 Sett ing up your mail box 21 Call Pilot Ref erence Gu ide Record ing your name in the Company Directory The Compan y Director y is a list of mailbox user s on the CallP ilot syst em. Before you can use your mailbox to recei ve messages, you must record you r spok en name in the Compan y Dir ector y . It is a good idea to include your ma i[...]

22 Chap ter 3 S etting up you r mailbox P091941 7 02.2 Assigning a T arget Atten dant Y ou can ass ign a T arget Att enda nt to answe r calls tr ansferre d from your mail box. The defa ul t T arge t At te ndant for y our mailbox i s t he Ca llPilot Oper at or . The T arge t Att en dant can be ass ign ed to any valid exte nsion . After yo u assign y[...]

23 Call Pilot R eferenc e Guide Chapter 4 Feature codes and mail box op t ions Feature codes For information on programing a feature code onto a memory button of a display phone, refer to “ Programmi ng a memory b utton with a feature code ” on page 24 . Feature cod e name Dialpad b uttons Description Leave Messa ge ≤·°‚ Leav es a messag [...]

24 Chap ter 4 Featur e codes and mailbox opti ons P091941 7 02.2 Pr ogramming a memory button with a feature code Each CallPil ot feat ure code ca n be progr ammed to a single memory b utton. Use the pape r labels th at come wit h your telephone to identi fy the pro grammed button. T o use the featur e, press t he labele d b utton. 1 Pres s ≤·?[...]

Chapter 4 Feature codes and m ailbox opti ons 25 Call Pilot Ref erence Gu ide CallPilot mailbox options Norstar V oice Mail mailbo x options Mailb ox option Di spla y button Dia lpad butto ns Description P age Greeting s GRTG °¤ Rec ord and sele ct personal mailbo x gree tings . 43 Pa s sw o r d Chan ge PSWD °› Change you r mailbo x pass word [...]

26 Chap ter 4 Featur e codes and mailbox opti ons P091941 7 02.2 Chan ge Pa s sw o r d PSWD °› Chang e yo ur mailbo x pass word. 20 Ta r g e t Attendant -- °fi Assign a T arget Att endant to an swer calls trans ferred from you r mailbo x. 22 List en to sav ed Messa ges -- °fl Pla y any sav ed mess ages in y our mailbo x. -- Outbou nd Tr a n [...]

27 Call Pilot R eferenc e Guide Chapter 5 Greetings This chapter de scribes mailbox greet ings and h ow to re cord them. This chapte r includes: • T ypes of mail box greet ings • Recordin g a Primary o r Alterna te mail box gre eting • Recordin g a Personal ized mailbox greeting • Deletin g a Pers ona lized mailbox gre eting T ypes of mailb[...]

28 Chap ter 5 Gr eetings P091941 7 02.2 P ersonalized mailbo x greeting Personal ized mailbox gr eetin gs are a v ai lab le only i f your compan y subscribes to Cal ler ID (CLID) servic e from your local telep hone compa ny . For more inform at ion about CLID, ask yo ur Sys tem Admin ist rator . A Personal iz ed mailbox g ree ting play s t o caller[...]

Chap ter 5 Greetings 29 Call Pilot Ref erence Gu ide Record ing a Primar y or Alternate mai lbo x greeting Only a Primary mailbox greetin g is nec essary , but you ca n record a n Alternat e mailbox g reeting for times when you are o ut of the o f fice, such as vacation s. If you do not record any mailb ox greeti ngs, your Compa ny Dire ctory name [...]

30 Chap ter 5 Gr eetings P091941 7 02.2 Choosing a Primar y or Alternate m ailbo x greeting If you rec ord a Primary an d an Alter nate mai lbox gre eting, you must choose whi ch greet ing pla ys. If you do n ot choose a g reeting, the Prim ary mailbox gree ting plays automa ticall y. If you choose the Alternate mailbox greeting, you must set wheth[...]

Chap ter 5 Greetings 31 Call Pilot Ref erence Gu ide 5 If you cho ose the Alt ernate mail box gree ting, you are aske d whether the mail box can accept messages . Pres s CHNG or ⁄ to tog gle from yes to no or press O K or £ to accept . 6 Pres s ® to end the sessi on. Note: If you choo se a greetin g that is not yet reco rded, you ar e tra nsfer[...]

32 Chap ter 5 Gr eetings P091941 7 02.2 Record ing a P ersonalized mailbo x g reeting If your compa n y subscribe s to a CLID service , you can record a Persona lized mailbox greeting . F or more inf ormation about CLID, ask your System Administ rator. A Per sonalize d mailbox greeti ng plays on ly for a person c alling from t he telep hone number [...]

Chap ter 5 Greetings 33 Call Pilot Ref erence Gu ide Deleting a P ersonalized mailbo x greeting If you no lon ger need a Personali zed mailbox gr eeting, you can delete it. T o d ele te a Per sonalized mailbo x greeting 8 At the t one, rec ord t he g reeti ng a nd pr ess OK or £ to end the reco rding . 9 Pres s OK or £ to ac cept the r ecord ing [...]

34 Chap ter 5 Gr eetings P091941 7 02.2[...]

35 Call Pilot R eferenc e Guide Chapter 6 Accessing your mess a ges This chapte r describes ho w to acce ss your mess ages and expl ai ns: • Rece iving call s • Ne ve r Full mailbox feature • Playing your mess ages • Retrie ving erased mes sages • Screeni ng your ca lls • Interr uptin g a calle r Receiving calls CallPil ot can be used b[...]

36 Chap ter 6 Acc essing your messages P091941 7 02.2 Pla ying y our messages Use the proc edur e for pl ayi ng you r mes sag es that co rr es ponds to t he inte r face you use: • “ T o play your m ess a ges - No r sta r Voice Mail ” on page 36 • “ T o play your mess ages - C allPi lo t ” on page 38 T o play y our messa ges - Norstar V [...]

Chapter 6 Acce ssing your message s 37 Call Pilot Ref erence Gu ide Notes: 1 Because your mail box has li mited message storage space, delet e an y messa ges you no longer need. After a cert ain time pe riod, your sa ved messages are era sed automat ically . Ask your System Administrator about th is. 2 Y ou can retrie ve a deleted message only if y[...]

38 Chap ter 6 Acc essing your messages P091941 7 02.2 3 Applies only if the Reply fea tu re is enabled. 4 Y ou can re ply to an outs ide ca ller b y dialing them back if your comp an y subscr i bes to Caller ID (CLID) servic e. For furth er informa tion about replyin g to an outsid e calle r refer to “ Replyin g to an e xternal ca ller ” on pag[...]

Chapter 6 Acce ssing your message s 39 Call Pilot Ref erence Gu ide Fo r w ar d Messag e ‡‹ ✔ Forwards the mess age to one or more mail bo xes. You can rec ord an introdu ction to th e f orwa rded m essage . Reply All ‡› ✔ Replies to a messa ge and all other recipie nts o f the messa ge. (Ref er to Note 3 on page 38 .) Delete ‡fl ✔[...]

40 Chap ter 6 Acc essing your messages P091941 7 02.2 Retrieving erased message s Y ou can re trie ve an erase d message if you are still in the CallPi lot sessio n. An erased message remains in your ma il box until you end the curre nt Ca ll Pilot se ssi on. After yo u play you r messages and exit Ca llPilot, a ny messages that you do not erase ar[...]

Chapter 6 Acce ssing your message s 41 Call Pilot Ref erence Gu ide Screening y our calls W ith Ca ll Scr een in g you can dete rmin e wh o is calli n g befo re you accept the call. Call Scree ning applies only t o ext ernal cal ls transf erred fr om the Aut omated Attendan t or from Cu stom Call Routing ( CCR). See your S ystem Administr ator for [...]

42 Chap ter 6 Acc essing your messages P091941 7 02.2 Interrupting a caller W ith the I nterrupt feat ure ( ≤·°‡ ) yo u can inte rcept a caller who is listening t o your mailbox gre eti ng or l ea ving a message. Y ou can progra m the Inter rupt featur e to a me mory b utton with an in dicator on your Nortel Ne tw or ks tel eph one. F or more[...]

43 Call Pilot R eferenc e Guide Chapter 7 Sending message s This chapte r describes ho w to send messa ges and ex plains: • Recordin g and se nding messag es • Searchi ng the Compan y Directory • Assignin g message deli very options • Send in g a mes sage to mo re than one reci pie n t • Replying to messa ges • Placing a call with Thru-[...]

44 Chap ter 7 Sending mes sages P091941 7 02.2 T o record and send a me ssage using the Open Mailbo x feature - Norst ar V oice Mail 1 Pres s ≤ ·°⁄ . Fo llo w the v oice pr ompts or the display b utton option s on your telephon e to open your mailbox. 2 Press REC or ‹ and re cord your message a t the tone. 3 Record your mess age. Pres s PAU[...]

Chap ter 7 Sending mes sages 45 Call Pilot Ref erence Gu ide T o record and send a me ssage using the Open Mailbo x feature - CallPi lot 1 Pres s ≤ ·°⁄ . Fo llo w the v oice pr ompts or di splay opti ons t o open your m ailbox. 2 Pres s COMP or ‡fi to en ter the Co mpo se Me ssag e opti on. 3 Enter the mailbox number or Group List add ress[...]

46 Chap ter 7 Sending mes sages P091941 7 02.2 T o re cord an d s end a m ess age us ing t he L eave Me ssag e fea ture - Norst ar V oice Mail T o re cord an d s end a m ess age us ing t he L eave Me ssag e fea ture - CallPi lot 1 Pres s ≤ ·°‚ . 2 Enter the mailbox number or Group List numbe r. If you do not know the m ail bo x number, pres s[...]

Chap ter 7 Sending mes sages 47 Call Pilot Ref erence Gu ide 6 Pres s PLAY or ¤ to listen t o your message or press SEND or ‡· to send the mes sage no w with the Normal deli very opt ion or press DEL or ‡fl t o erase a nd re-rec ord your messag e. Rec stopped P L A Y D E L S E N D[...]

48 Chap ter 7 Sending mes sages P091941 7 02.2 Sear ching the Company Directory If you kno w the name bu t not the mailbox number of some one you w ant to sen d a messag e to, you can se arc h the Co mpa ny Dir e ctor y . Y ou c an find any ini tial ize d m ailb o x by searc h ing th e Com p any Direc tory . B y defau lt , yo u can p r ess ⁄⁄ t[...]

Chap ter 7 Sending mes sages 49 Call Pilot Ref erence Gu ide Assigning message d elivery options Use t he procedur e for the in terfa ce you use: • “ T o assign messa ge deli very opt ions - No rstar Voice Mail ” on page 50 • “ T o ass ig n mes s age de livery options - Call Pilot ” on page 51 Message delivery op tions The Certi fi ed/A[...]

50 Chap ter 7 Sending mes sages P091941 7 02.2 T o assign message delivery options - Nor star V o ice Mail 1 Record your mess age using “ T o record a nd send a message using the Open Mail box featur e - Norsta r V oi ce Ma il ” on page 44 or “ T o record a nd send a message using the Lea ve Mes sage feat ure - Norsta r V oi ce Ma il ” on p[...]

Chap ter 7 Sending mes sages 51 Call Pilot Ref erence Gu ide F or more i nformati on about the messag e deli very refer t o “ Message d el iv ery opt io ns ” on page 49 . T o assign message delivery options - CallPilot 9 Pres s SEND or £ to send th e message no w or press • to cancel all deli very option s. 10 Pres s ® to end the ses si on.[...]

52 Chap ter 7 Sending mes sages P091941 7 02.2 7 Pres s OK or £ to acce pt the time yo u entered or press RETRY or • to change the time. 8 Pres s CHNG or ⁄ to change the date s ho wn to a dif ferent da te. Pres s NXTDAY to cha nge the date to t he nex t day (th e day afte r the date that is sh own) . Pres s OK or £ to acc ept the da te sho wn[...]

Chap ter 7 Sending mes sages 53 Call Pilot Ref erence Gu ide Sending a message to more than one recip ient Sending a message to a Group List A Group List is a li st of mail box owners. If you ha v e a g roup of peop le that you frequently s end messages t o, you can send the messa ge to a Group List. Wh en you send a message t o a Group List, each [...]

54 Chap ter 7 Sending mes sages P091941 7 02.2 Replying to messages Y ou can re ply to int ernal and e xternal cal lers . Y ou c an rep ly to a message from an e xter nal ca ller if your compan y subscribe s to CLID. Use t he procedur e for rep lying to messages that applies t o the int erface yo u use: • “ T o reply to an in ternal c aller - N[...]

Chap ter 7 Sending mes sages 55 Call Pilot Ref erence Gu ide T o reply to an i nternal caller - CallPilo t 1 Press ≤·°⁄ Follo w the voice prompts or the display b utton options on your telephone to open yo ur mailbox. 2 A mailbox summary is an nounced. While you ar e in your mess age list, yo u can pl ay any message . 3 Press ¤ to pla y the [...]

56 Chap ter 7 Sending mes sages P091941 7 02.2 Replyi ng to an external caller Y ou can re ply to a messag e from an e xternal caller if your compa n y subscribe s to CLID. Before using th e Reply option you must pla y the messag e. Use the proce dure that ap plies to the inte rface you use: • “ T o reply to an e xternal cal ler - Norstar V oic[...]

Chap ter 7 Sending mes sages 57 Call Pilot Ref erence Gu ide Placing a call with Thru- Dial W ith Thru-Dial you can call another number while you are logged o n to your mailbox, or if you call someone 's e xtensi on and reac h their v oicemail. When to use Thru-Dial When you are mak ing a call, you can make a second call without hanging up and[...]

58 Chap ter 7 Sending mes sages P091941 7 02.2 T o searc h the Compan y Direct ory while placing a Thru-Dial c all If you e nter a na me inst ead of a number with Th ru- Dial, Ca llPil ot pl aces t he cal l as soon as it f inds a matc h for the name. 1 Open you r mailbox: • If you are ca llin g re mote ly pre ss •• duri ng your greeting to op[...]

59 Call Pilot R eferenc e Guide Chapter 8 Call Forwar din g y our calls Y ou can call forward yo ur calls if you do want your ca lls to go to Ca llPilot immediatel y, w ithout ringing at your e xtension. For exampl e, you can set up Call F orw ar ding if you are not goin g to be in the o ff ice and you do no t want your ringing phone to disturb you[...]

60 Chap ter 8 C all F or warding your ca lls P091941 7 02.2 Setting up C all Forward remotely When you are awa y from the o ff ice you can fo rwar d your ca lls to your ma ilbox by using the dialpad of an y tone dial tel ephone. T o s et up Ca ll Forw ard remotely 1 Call the Automated Atten dant or your b usiness telephon e from any tone dial telep[...]

Chapter 8 Cal l Forwarding your call s 61 Call Pilot Ref erence Gu ide Call Forwar d with Caller ID The Call F orw ard with Caller ID (CLI D) feature is a vai lable on ly if your compan y subsc ri bes to a CLID service. If you are not sure whet her your compan y subscribes to a CLID servic e, ask your System Administra tor. CLID does not appear i f[...]

62 Chap ter 8 C all F or warding your ca lls P091941 7 02.2[...]

63 Call Pilot R eferenc e Guide Chapter 9 T r ansferring calls This chapte r describes transfe rring cal ls and e xplains: • T rans f erri ng cal ls to a C al lPil o t ma il box • T ran sferring a ma ilbox o wner ’ s call to their ma i lbox • T ransfe rring a c all to Custom Ca ll Routin g (CCR) • About Ou tbound T ransfer • S e t t i n[...]

64 Chap ter 9 Tr ansfer ring c alls P091941 7 02.2 T ransferring a mailbo x owner’ s call to their mailb ox Y o u can t ran sfer a m ailb ox owner ’ s call to their CallPilot mailbox so that they can change their greeti ngs or retri e ve the ir message s. T o transfer a mailbo x o wner’ s call to their mailbo x 1 Press ≤·°fl . Do not pre[...]

Chapter 9 Tran sferring cal ls 65 Call Pilot Ref erence Gu ide T ransferring a call to C ustom Call Ro uting (CCR) CCR is a s ingle-di gi t applicat ion that pr o vides c allers wit h a more sophi st ic ated menu a nd a wider range of optio ns than the Automat ed Attendan t. Callers can use CCR to: • liste n to th e Home menu and mak e a selectio[...]

66 Chap ter 9 Tr ansfer ring c alls P091941 7 02.2 About Ou tb ound T rans fer Y ou can set up Outbound T ransfer to trans fer a calle r who reach es your mailbox to a number tha t you assi gn. A caller can use Outboun d Transfer fr om any tone d ial t ele phone, and you can direct your Outbo und T ransfer cal ls to an y telepho ne. Y ou can te ll [...]

Chapter 9 Tran sferring cal ls 67 Call Pilot Ref erence Gu ide Settin g up Ou tbound T rans f er T o set u p O utbound T ransfer to a phone number Addi ng special c haracter s to a destinati on numbe r Press Des cription ¤ or DI G S to resum e adding digits to th e destinat ion phone number ‹ or PAUS to enter a timed pause tha t appears as P on [...]

68 Chap ter 9 Tr ansfer ring c alls P091941 7 02.2 T o set u p Outbound T ransfer to an e xtension 6 Pres s OK or £ to acc ept th e de stin a tion numb e r, rep resented by <x> or press ADD or ¤ to add s peci al c harac ters. For in form ation , ref er to “ A dding speci al chara cters to a de stin ation number ” on pag e 66 . After you[...]

Chapter 9 Tran sferring cal ls 69 Call Pilot Ref erence Gu ide T u rning O utbound T ran sfer on or off Y ou can turn Out bound T ransfer o n or o ff at any time after you set it up. Turn ing Outbound T rans fer off does not affe ct any of its as sig n ed pa r amet ers . T o tur n Outbound T ransfer on or o ff 1 Pres s ≤ ·°⁄ . Fo llo w the v [...]

70 Chap ter 9 Tr ansfer ring c alls P091941 7 02.2 Optimizi ng Outbo und T ransfer When CallPilot tr ansfers a call to an external telephone number using Ou tbound Tran sfe r, two lines are use d. An incoming line connect s a caller to a mailbox and an outg oing line tran sfe rs a caller to an Outbound T ransfer telephone number . Both lines remain[...]

71 Call Pilot R eferenc e Guide Chapter 10 Off-premise Message Notification This chap ter de scribes how t o set up and change Of f-premise Message Notif ication an d e xplains: • About Of f-premise Messag e Notif ication • Settin g up O ff-prem ise Message Notifi cation • Changing Of f-premise M essage Not ifica tion • Dele ting a des tin [...]

72 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 02.2 Off-premis e Message Notifi cation parameter s Y ou can set up the pa rameters for Of f-premise Me ssa ge Notif icatio n from an y tone dial phone. The p aram eters ar e: • destina tion type (phone , exte nsion or p ager) • destina tion number (phone , exte nsion or pager ) •[...]

Chap ter 10 Off -prem ise M essage Notificatio n 73 Call Pilot Ref erence Gu ide Setting up Off-premise Message No tification F oll o w these inst ructions if you are sett in g up Of f-premis e Message Not i f ication for the fi rst time. If you have already set up Off-pre m ise M ess a ge Not ificatio n, refer to the sect i on “ Changing Of f-pr[...]

74 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 02.2 6 Pres s OK or £ to accept the desti nation pho ne number repr esented by <x > or press ADD or ¤ to add sp ec ia l char ac ters a nd use your dia lpad or follo w the v oice pr ompts to ad d characters . After you add spec ial charact er s, p re ss OK or £ to accep t the de[...]

Chap ter 10 Off -prem ise M essage Notificatio n 75 Call Pilot Ref erence Gu ide 16 Pres s OK or £ if you want t o be notif ied when yo u rec e ive a n ew message or press CHNG or ⁄ if you w ant to be no tified only when you r ec e ive an urge nt messa ge. 17 Pres s ® to end the sessi on. Msg type: ne w CH N G O K Msg notify ADMI N SEL ECT[...]

76 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 02.2 T o set up Off-premise Message Notification to an e xtension 1 Pres s ≤ ·°⁄ . Fo llo w the v oice pr ompts or the display b utton option s to open your mailb ox. 2 If yo u use t he Call Pilot in terface : • Pres s °fi to open the Mail box Tools • Pres s NOTIF or ¤ to o[...]

Chap ter 10 Off -prem ise M essage Notificatio n 77 Call Pilot Ref erence Gu ide 11 Pres s AM or ⁄ or PM or ¤ . 12 Pres s OK or £ to acce pt the stop time . 13 Pres s YES or ⁄ if you w ant to set up another dest ination number or press NO or £ if you do not wa nt to set up another de stinati on number . 14 Pres s NEX T or £ to accept the st[...]

78 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 02.2 Setting up Off-premise Messa ge No tification to a pa g er number Example of a destination pager number If you are as sig ni n g a page r dest in atio n numb er f rom behind a PBX, remember to insert a · (dependi ng on y our sys tem) before th e £ to a ccess an o utside li ne. Th[...]

Chap ter 10 Off -prem ise M essage Notificatio n 79 Call Pilot Ref erence Gu ide 4 Pres s PAGER or ‹ to select a pa ger number destina tion. 5 Ente r t h e destin atio n p ager num ber and press OK or £ . 6 Pres s OK or £ to a ccept the destina tion pager numb er re presente d by <x > or press ADD or ¤ to add sp ec ia l char ac ters a nd[...]

80 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 02.2 T o set up Off-premise Messa g e Notification to more than one destination Y ou can r ecei ve not if ic ation of a messa ge at a maxi mum of f i ve dif ferent destin ation numbers . The follo wing steps show you h ow t o enter a phone numbe r destin ation and the n add a pager dest[...]

Chap ter 10 Off -prem ise M essage Notificatio n 81 Call Pilot Ref erence Gu ide 9 Pres s OK or £ to accept the star t time. 10 Enter the ti me when Of f-premise Mess age Noti fi cation i s to stop . This is a four d igit f ield. Y ou mus t precede a single- digit ho ur and min ute wi th a zero . 11 Pres s AM or ⁄ or PM or ¤ . 12 Pres s OK or ?[...]

82 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 02.2 21 Pres s NEX T or £ to accept the start time tha t you entered or press CHNG or ⁄ to change the start time. 22 Pres s NEX T or £ to accept the stop time tha t you entered or press CHNG or ⁄ to change the stop time. 23 Press OK or £ to be no tified when you rece ive a new me[...]

Chap ter 10 Off -prem ise M essage Notificatio n 83 Call Pilot Ref erence Gu ide Changing Off-p remise Message Notification Y o u ca n chang e the pa rame ters an d dest ina ti ons f o r Off-Prem ise M essa ge No tifica ti on. Re fer to “ Off-pre mise Me ssage No tificati on pa rame ters ” on page 72 fo r more info rmation ab out para meters. I[...]

84 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 02.2 6 Pres s CHNG or ⁄ to cha nge the start time or press NEXT or £ to acce pt th e start tim e. 7 Pres s CHNG or ⁄ to cha nge the stop time or press NEXT or £ to acce pt th e stop time . 8 Pres s CHNG or ⁄ to change the message type to u rgent. Pres s OK or £ to accept the ne[...]

Chap ter 10 Off -prem ise M essage Notificatio n 85 Call Pilot Ref erence Gu ide T o chang e the d estination fr om phone to another destination 1 Pres s ≤ ·°⁄ . Fo llo w the v oice pr ompts or the display b utton option s to open your mailb ox. 2 If yo u use t he Call Pilot in terface : • Pres s °fi to open the Mail box Tools • Pres s [...]

86 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 02.2 10 Pres s CHNG or ⁄ to ch ange the st art tim e or press NEXT or £ to acce pt th e start tim e. 11 Pres s CHNG or ⁄ to ch ange the st op t im e or press NEXT or £ to acce pt th e stop time . 12 If you w ant to change messa ge noti fi cation, press CHNG or ⁄ if you want t o [...]

Chap ter 10 Off -prem ise M essage Notificatio n 87 Call Pilot Ref erence Gu ide T o chang e the destination from pager to phone or extension 1 Pres s ≤ ·°⁄ . Fo llo w the v oice pr ompts or the display b utton option s to open your mailb ox. 2 If yo u use t he Call Pilot in terface : • Pres s °fi to open the Mail box Tools • Pres s NOT[...]

88 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 02.2 9 Pres s CHNG or ⁄ to ch ange the st art tim e or press NEXT or £ to acce pt th e start tim e. 10 Pres s CHNG or ⁄ to ch ange the st op t im e or press NEXT or £ to acce pt th e stop time . 11 If you w ant to change messa ge noti fi cation, press CHNG or ⁄ if y ou want t o [...]

Chap ter 10 Off -prem ise M essage Notificatio n 89 Call Pilot Ref erence Gu ide T o chang e the destination from phone or extension to pager 1 Pres s ≤ ·°⁄ . Fo llo w the v oice pr ompts or the display b utton option s to open your mailb ox. 2 If yo u use t he Call Pilot in terface : • Pres s °fi to open the Mail box Tools • Pres s NOT[...]

90 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 02.2 8 Pres s NEX T or £ to accept the defau lt pager messa ge represent ed by <xx xx>. The def a ult pager mess age that CallPilot sends is the CallPilo t ext ension. Thi s is the sequenc e of digi ts tha t is sent after the pager servi ce is diale d, to notify yo u of who is pa[...]

Chap ter 10 Off -prem ise M essage Notificatio n 91 Call Pilot Ref erence Gu ide Deleting a destination number If you h ave more than one destination number fo r Off-premise Message Notification, yo u can delete a destinati on. T o delete a destination number 1 Pres s ≤ ·°⁄ . Fo llo w the v oice pr ompts or the display b utton option s to ope[...]

92 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 02.2 Adding a destinat ion number Use t his pro cedure if you ha ve s et up Of f-premise Mess age Not ifi cation and you want to add another desti nation numb e r. You can have up to f ive dest ination numbers. T o add a destination number 1 Pres s ≤ ·°⁄ . Fo llo w the v oice pr o[...]

Chap ter 10 Off -prem ise M essage Notificatio n 93 Call Pilot Ref erence Gu ide T u rning Off-premi se Message Notification on or off Y ou can turn Of f-premise Mes sage Notif ication on or of f at an y time. If you tur n Of f-premise Message Not if ication o ff, you do not affect any of the assigne d parameters. T o turn Off-premise Message No ti[...]

94 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 02.2[...]

95 Call Pilot R eferenc e Guide Chapter 11 Reco r ding a call About Call Record W ith Ca ll Reco rd ≤·°· y ou can reco rd an a cti ve t elephone c all and p ut the resulting message in yo ur mailbox. Before yo u act ivate Call Record, ask the parties on the call for permi ssion to r ecord the ca ll. The maxi mum le ngth of the C al l Rec ord m[...]

96 Chap ter 11 Reco rdin g a cal l P091941 7 02.2[...]

97 Call Pilot R eferenc e Guide Chapter 12 Br oadcast and Inf ormati on messages About Br oadcast messages Y o u can a sk the Sy stem Ad mini stra tor to sen d a Bro adc ast m essag e if you n eed to se nd a m essag e to e very initialized mailbox on y our phone system. You can ask the System Administ rator to send a Broa dcast message to a nnounce[...]

98 Chap ter 12 Bro adc ast an d Inf orma tion mess ages P091941 7 02.2 Recor ding an In f ormation ma ilbo x greeting Before yo u record a n Informat ion mailbox greeting , you must deter mine what the greet ing include s. Be sure to include impor tant ti mes and date s. For exam ple: “ P addy ’ s Dance Studio pr oudly pr esents an ex trava gan[...]

99 Call Pilot R eferenc e Guide Chapter 13 CallPilot tips This chapter contains tips on how to o ptimize your use of CallPilot. Listen t o y our messages fr equently . Answer your mess ages prompt ly to encoura ge caller s t o us e CallP ilot a nd reas sur e them tha t it i s as relia ble as speaki ng w ith you pe rsona l ly. Y ou do not h av e to [...]

100 Ch apter 13 CallPi lot t ips P091941 7 02.2 Reco rd you r greet ings a nd mess ages cl early . For a better quality recordin g, speak dir ectly into the ha nd se t. Do not use th e Ha ndsf ree feature. Remember to sp eak c learly in a pleasan t voice a t a pace th at is easy to und erstand. Do n ot spe ak too softly or loudly o r make the greet[...]

101 Call Pilot R eferenc e Guide Chapter 14 T roubleshooti ng This chapte r describes som e prob le ms that can occ ur when you use Cal l Pilot . Som e typi cal pr oblem s are list ed and what to do i f they oc c ur. The Automated Attenda nt transfers some callers to the G eneral Deliver y Mai lbo x CallPil ot requi res a tone si gna l and a minimu[...]

102 Ch apter 14 Troubles hooting P091941 7 02.2 I for got m y mail bo x passw o rd A forgo tten passwo rd cannot be reco ver ed. Y our old password mu st be reset to the def ault passwo rd of four zeroe s (0000). Afte r the Syst em Administr ator res ets you r passwo rd, you must open your ma il box and change the def ault passwo rd. My mailbox is [...]

Chapter 14 Trou bleshooting 103 Call Pilot Ref erence Gu ide Ensure tha t the des tinat ion number you enter is not restric ted. F or exa mple , if you cannot call long distanc e numbers from your phone, you can not set up Outb ound T ransfer to a long dis ta n ce number . Check to see if Out bound T r ansfer is turned on. Refer to “ T ur ning Ou[...]

104 Ch apter 14 Troubles hooting P091941 7 02.2[...]

105 Call Pilot R eferenc e Guide Glossar y Administration The ta sks in v olv ed in maint aining Cal lPilot ma ilbox es, greetings an d set u p conf iguration. Alternate gree ting A greeting reco rded for a Perso n al mailbox and played on occ asions such as absence, illnes s, or v acation. Attendant sig n On/Off The task performed by a c ompan y r[...]

106 Glossar y P0919417 02.2 Displa y but tons The th ree b utto ns on a tw o line displ ay teleph one. User s press t hese b uttons to select the specif ied CallPi lot option. Displa y options The choic es a vail able t o a user that appear on a tw o l ine di splay t eleph one. Options sho wn on the displ ay can be select ed using t he displa y or [...]

Glossary 107 Call Pilot R eferenc e Guide Initial izing a mai lbo x Prepari ng a mail box to recei ve mes sages, which in cludes changing a mailbox defaul t passwo rd and rec ording a Compa ny Dire ctory name. Leave Me ssag e The feat ure code used to lea ve messages in CallPilot mai lboxe s. Mailbox A st orag e pla ce for voice m essa ges on t he [...]

108 Glossar y P0919417 02.2 Option A CallPil ot choi ce th at is gi ven t o a user through v oice or display promp ts. Pas sw ord A four - to eight-digi t number that is enter ed on the di alpad. A pa ssword i s used to o pen mailbox es or pe rform conf iguration t asks. Pau s e Y ou use pauses when you set up pager notif ication. Each pau se cha r[...]

Call Pilot R eferenc e Guide 109 Inde x A Aler t tone 61 Alter nat e gre etin g 27, 99 Alternate Language 13 Analog st ation module (ASM) 11 Analog terminal adapter (A T A) 11 Automat ed Attend ant 41, 101 B Broadcast message about 97 recordin g 97 C Call For ward canceling 59 remote, setting up 60 setti ng up 59 with CLID, setting up 61 Call Fo rw[...]

110 Index P0919417 02.2 assi gnin g 3 2 av ailab le with Caller ID 28 dele ting 33 recordin g 32 Prima ry 27, 99 example 27 purpos e 27 recordin g Alternate 29 Primary 29 recordin g technique 28 Group Li st name 53 Guest mailboxes 14 no operating extensio n for 14 H Hold tone 41 Home men u 65 I Informat ion mai lbox greet i ng recordin g 97 Informa[...]

Index 11 1 Call Pilot R eferenc e Guide Off -premise Messag e No tification parameters destination telephone number 72 destination type 7 2 time range 72 type s of me ss a ge 72 Open Mailbox featur e 11 Opening you r mailbo x remotely 19 Operator 13 Optimizing Outboun d T rans fer 67 Outboun d T ransfer acti vating 6 9 canceling 69 destination tele[...]