Nortel Nortel IP Phone 1210 manual

Nor tel Communication Ser ver 1000 Nor tel IP Phone 1210 User Guide Title page[...]

[...]

Revision history 3 Revision histor y October 2008 Standard 01.09. This document is up-issued to support Nortel Communication Server 1000 Rele ase 5.5. April 2008 Standard 01.08. This document is up-issued to support Nortel Communication Server 1000 Rele ase 5.5. April 2008 Standard 01.07. This document is up-issued to support Nortel Communication S[...]

Revision history 4 December 2007 Standard 01.01. This document is issued to support Nortel Communication Server 1000 Rele ase 5.5.[...]

Contents 5 Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Feature overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Regulatory and safety information . . . . . . . . . . . . . . . . . . . 12 DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . [...]

Contents 6 Selecting date and time format . . . . . . . . . . . . . . . . . . . . . . . . 41 Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 41 Selecting a local dialpad tone . . . . . . . . . . . . . . . . . . . . . . . . . 42 Viewing IP Phone information . . . . . . . . . . . . . . . . . . . . . . . . 43 Performing d[...]

Contents 7 Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Using On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Using Handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Activating R ing[...]

Contents 8 Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Miscellaneous Call Features . . . . . . . . . . . . . . . . . . . . . . . . . 99 Charging a call or charging a forced call . . . . . . . . . . . . . 99 Using Privacy Releas e . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Using External Server Applic[...]

Welcome 9 W elcome Your Nortel IP Phone 1210 br ings voice and data to your desktop. IP Phone 1210 can directly connect to a Local Area Network (LAN) through an Ethern et connection. This guide contains the following topics: • “Using your IP Phone 1210” on p age 23 • “Installing your IP Phone 1210” on page 30 • “Customizing your IP [...]

Welcome 10 - Conference - Services - Applications • wall-mountable • LCD display screen • high-quality speaker phon e • volume control keys to adjust the ringe r , speaker , handset, and headset volume • hearing aid compatibility • 10/100 Ethernet por ts - one Ethernet port for LAN connectio n - one Ethernet port for optional PC connect[...]

Welcome 11 Figure 1: IP Phone 1210[...]

Regulatory and safety information 12 Regulator y and safety information This equipment has bee n tested and complies with th e limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits provide reasonable protection again st harmf ul interference in a residential installation. This equipment gen erates, uses, and can ra[...]

Regulatory and safety information 13 Other Safety Approvals: IE C 60950-1: ITE equipment - Sa fety - Part 1: General requirements Table 1 on page 13 shows the EMC compli ance for various jurisdictions. Jurisdiction Stan da r d Description United States UL 60950-1 ITE eq uipment - Safety - Part 1: General requirements Canada CSA 60950-1-03 ITE equip[...]

Regulatory and safety information 14 Table on page 14 shows the Safety compliance for various jurisdictions. European Community EN 55022 Class B Emissions: Information technology eq uipment - Radio disturbance EN 55024 Information technology equipment - Immunity characteristics Limits and methods of measurement EN 61000-3-2 Limits for harmon ic cur[...]

Regulatory and safety information 15 Other Safety Appr ovals: IEC 60950-1: ITE e quipment - Safe ty - Part 1: General requirements. Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking re quirements. Australia: AS/ACIF S004 : Vo ice Frequency Performan ce Requirements for Customer Equipm e[...]

Regulatory and safety information 16 Note: This equipment has been tested and found to comply with the limits for a Class A digital devi ce, pursuant to Part 15 of the FCC Rules. These limits are designed to pr ovide reasonable protection against harmful interferen ce when the equipment is operated in a commercial environm ent. This equipment gener[...]

Regulatory and safety information 17 • Connect the equipment into an o utlet on a circuit diffe rent from that to which the receiver is connected. • Consult the dealer or an experi enced radio/ TV technician for help. Note: The user should not make changes or modi fications not expressly approved by Nortel Networks. Any such changes could void [...]

Regulatory and safety information 18 Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking re quirements. EU Countries: This device complies with the essential requir ements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained fr om Nortel Networks[...]

Regulatory and safety information 19 Connecting to the Local Area Network Severe damage to your IP Phone can occur if you plug the phone into an ISDN connection. Consult your system administrator to ensure you plug your IP Phone 1210 into a 10/100 BaseT Ethernet jack. Operation The earpiece and mouth piece of the handset can attract an d retain sma[...]

How to get help 20 How to get help This section explains how to get help for Nor tel products and services. Getting Help from the Nortel Web site The best way to get technica l support for Nortel products is from the Nortel Technical Su pport Web site: www.nortel.com/support This site provides quick access to so ftw are, docum entation, bu lletins,[...]

How to get help 21 www.nortel.com/erc Getting Help through a Nortel distributor or reseller If you purchase the service contra ct for your Nortel prod uct from a distributor or an authorized rese ller, contact the technica l support staff of the distributor or reseller.[...]

How to get help 22[...]

Using your IP Phone 1210 23 Using your IP Phone 1210 After you familiarize yo urself with the IP Phone 1210 features, you can start to use the phone. This section describes how to use the IP Phone 1210. Getting star ted The following section introduces the impor tant details o f the IP Phone 1210. Carefully read every section before you operate the[...]

Using your IP Phone 1210 24 IP Phone 1210 display Your IP Phone 1210 display is divided into two display areas: • The upper display area is for information such as caller number , caller name, feature prompt string, user- e ntered digits, da te and time (or call timer , if provisioned in the T elephone Options menu), and telephone inform ation. ?[...]

Using your IP Phone 1210 25 A triangle before a soft key label, indicates the feature is activ e. Press the More key to access the next layer of context-sensitive soft keys (self-labeled). Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and Handsfree features. Pr ess the upper button to increase the vol[...]

Using your IP Phone 1210 26 Use the Navigation keys to scroll through menus and lists that appear on the LCD screen. The outer part of this key c luster is used for up, down, left, and ri ght movement s. Use the Up and Down keys to scroll up and down the menu, and the Left a nd Right keys to position the cursor. In some dialo g boxes that appear on[...]

Using your IP Phone 1210 27 Press the Goodbye key to terminate an active call. When a messa ge is waiting, the red Visual Alerter/Message Waiting indicator LE D at the top center of the phone flashes. The indicator also flashes to indica te an incoming call. Each alert has a unique flash cadence. Press the Conference Key to initiate conference . Pr[...]

Using your IP Phone 1210 28 — Ring type — Call Timer — On-hoo k default path — Change Feature Key Label — Live Dialpad • Password Admin — Station Control Password Note: The Password Admin menu is not available on all IP Phone 1210 sets . Consult your system administrator . • Display Network Diagnostics Utilities Only your system adm[...]

Using your IP Phone 1210 29 Call features and Flexible Feature Codes Some features are not available on all te lephones. Call features and Flexible Feature Code s (FFCs) must be assigned to yo ur telephone and supported by system software. Cont act your system administrator to configure these features an d codes on your telephone. Note: Use table ?[...]

Installing your IP Phone 1210 30 Installing your IP Phone 1210 This section details the steps and precautionary measures to perform during IP Phone inst allation. The sta ndard IP Phone 1210 pa ckage includes the following accessories: • foot st and • handset • handset cord • 2.1 m (7 ft ) CA T5 Ethernet cable • number plate and lens Figu[...]

Installing your IP Phone 1210 31 Figure 3: Connections on the IP Phone 1210 Perform the following steps to connect the components of the phone and to install the phone. • “Attaching the foot stand (optiona l)” on page 32 • “Connecting the hand set” on p age 32 • “Connecting the head set (optional)” on p age 32 • “Connecting th[...]

Installing your IP Phone 1210 32 Attaching the foot stand (optional) Attach the foot stand in the appr op riate slots depending on the de sired angle for your IP Phone. If you insert the foot stand into the upp er slots, your IP Phone sits at a 25-degree angl e. If you insert the foot stand into the lower slots, your IP Phone sits at a 55-de gree a[...]

Installing your IP Phone 1210 33 1. Plug the headset cord into the hea dset jack on the back of the IP Phone mar ked with the ) symbol. Figure 3 on page 31 shows th e connections on the back of the IP Phone. 2. Thread the cord through the chan nel in the side of the foot stand. 3. Set up th e headset acc ording to t he headset in structions. Connec[...]

Installing your IP Phone 1210 34 Connecting the LAN Ethernet cable Note: Y our IP Phone 1210 support s both AC p ower and PoE op tions, including IEEE 802.3 sta ndard power . T o use local AC power , you can order sep arately the optional AC ada pter . T o use PoE, where power is delivered over the CA T5 cable, the LAN must supp ort PoE, and you do[...]

Installing your IP Phone 1210 35 W all-mounting the IP Phone (optional) You can install your IP Phone on a wall. Wall-mount the IP Phone using the two keyholes on the back of the IP Phone. You do not nee d the foot stand for wall-mounted ap plications. 1. Remove the foot stand. 2. Ensure all cables are properly ro uted and the IP Phone is functioni[...]

Customizing your IP Phone 1210—basic features 36 Customizing your IP Phone 1210—basic features This section explai ns how you can custom ize the features on you r IP Phone 1210 to meet your requirements. Note: Call fe atures and F lexible Feat ure Codes ( FFC) must be assigned to your IP Phone and supp orted by system sof tware. Contact your sy[...]

Customizing your IP Phone 1210—basic features 37 • “Adjusting volume” on p age 38 • “Adjusting the display screen contrast” o n page 39 • “Selecting a lang uage” on p age 40 • “Selecting date and time forma t” on page 41 • “Accessing display diagno stics” on page 41 • “Selecting a local dialp ad tone” on p age [...]

Customizing your IP Phone 1210—basic features 38 Adjusting volume Use the following procedure to adjust the volume. 5. Press the Enter key. The display provides information require d to adjust your selection. 6. Press the Select soft key to save changes and return to the Telephone Options menu. or Press the Cancel soft key to cancel the modificat[...]

Customizing your IP Phone 1210—basic features 39 Adjusting the display screen contrast You can adjust the contr ast using the Local Tools menu. Nortel recommen ds that you use the Telephone Options menu. Use the following procedure to adjust the display screen contrast. or 4. Press th e Up or Down soft keys to increa se or de crease th e volume .[...]

Customizing your IP Phone 1210—basic features 40 Selecting a language Information that appears on the display is available in multiple languages. This language setting co ntrols t he language only for phone featur es. Use the following procedure to configure the language . 3. Press the Select soft key to save the changes and return to the Telepho[...]

Customizing your IP Phone 1210—basic features 41 Selecting date and time forma t Several date and time forma ts are available. Formats are base d on the 12-hour and 24- hour clocks. Use the following procedure to select a date and time format. Accessing display diagnostics The Display diagnostics command te sts the IP Phone disp lay screen and in[...]

Customizing your IP Phone 1210—basic features 42 Selecting a local dialpad tone When you press a key, the respon se can be a Dual-Tone Multi- Frequency (DTMF) sound, a single tone , or no sound. This is known as the Local Dialpad Tone. Use the following procedure to choose a local dialpad tone. 2. Press the up or down keys to scroll through the l[...]

Customizing your IP Phone 1210—basic features 43 V iewing IP Phone information The Local Set Info option displays the followin g phone-specific information: • General Info • Set IP Info • Ethernet Info • Server Info • Encryption Info • Location Info Use the following procedure to view IP Phone infor mation: 3. Press the Select soft ke[...]

Customizing your IP Phone 1210—basic features 44 Per forming diagnostics The Diagnostics item displays the following phone- specific information: • Diag T ools (Ping, do Route T races) • EtherS tats (S peed, Auto Ne g, CRC Errors , Collision) • IP S t ats (Packet Info) • RUDP S tats (Message receive or transmit) •Q o S S t a t s Use the[...]

Customizing your IP Phone 1210—basic features 45 Selecting a ring type Use the Ring type option to configu re the IP Phone ring tone. Use the following procedure to select a ring type: 1. Press the Services ke y, selec t Telephone Opti ons , and select Ring type. 2. Press th e up or down keys to scro ll, and select one of the ring types. 3. Press[...]

Customizing your IP Phone 1210—basic features 46 Enabling or disabling Call Timer The call timer measures the call duration . Use the following procedure to enable or disable Call Timer. 1. Press the Services ke y, selec t Telephone Opti ons , and select Call Timer. 2. Press the up or down keys to enable or disable the Call Timer. 3. Press the Se[...]

Customizing your IP Phone 1210—basic features 47 Enabling OnHook Default Path Use OnHook De fault Path option to choose eith er the Headset or the Handsfree to operate your IP Phone. Use the following procedure to enable OnHook Default Path. Configuring Live Dialpad The Live Dialpad option activates the Primary DN key when you make a call by dial[...]

Customizing your IP Phone 1210—basic features 48 Use the following procedure to configure Live Dialpad. 1. Press the Services ke y, selec t Telephone Opti ons , and select Live Dial Pad. 2. Press the up or down keys to scroll, and select one of the following: —O n — Off (default) 3. Press the Select soft key to save the configuration. or Pres[...]

Customizing your IP Phone 1210—advanced features 49 Customizing your IP Phone 1210—advanced features You can customize featur es on your IP Phone 1210 to meet your requirements . This section describes how to customiz e the adva nced features . You and the system administrator can customize the following advanced features : • Password Admin U[...]

Customizing your IP Phone 1210—advanced features 50 Managing your Station Contr ol Password You can assign a Station Control Password (SCPW) to • lock your IP Phone and prevent th e misuse of your IP Phone • use passwor d-protected fe atures such as usin g the Redial List, an d using the Callers List Note: Y our system administrator defines y[...]

Customizing your IP Phone 1210—advanced features 51 Configuring an Electr onic Lock on your IP Phone Use the Electronic Lock feature to prevent other s from making calls from your IP Phone. Your SCPW controls the Electronic Lock featur e. To change your Station Control Password, see “Managing your Statio n Control Passw ord” on page 50 . Lock[...]

Customizing your IP Phone 1210—advanced features 52 Unlocking your IP Phone 1210 Use the following procedure to unlock your IP Phone 1210. 3. Dial your Station Control Password . or 4. If you dial locally, pr ess the Goodbye key. or If you dial the FCC remotely, dial your DN. 1. Lift the handset. 2. Dial the Electronic Loc k De ac ti va te FFC. 3[...]

Customizing your IP Phone 1210—advanced features 53 Configuring the Local T ools menu Your IP Phone 1210 has both local and server -based telephone tools and features. This section discusses the variou s tools and features availabl e locally on your IP Phone 1210. Note: Y our system administrator can establish a password for the Local T ools menu[...]

Customizing your IP Phone 1210—advanced features 54 • “4. Lock Menu” on page 58 If a menu command has a number in front of it, you can select the command by pr essing the associat ed key on the dial pad. For examp le, in the Local Tools menu, access Local Diagnostics by pressing the 2 key on the dialpad. The function of some keys on the IP [...]

Customizing your IP Phone 1210—advanced features 55 When you work in Edit mode, the first field of the item is selecte d and a blinking cursor appears to th e right of the current ed it position. Tabl e 7 on page 55 descr ibes the navigation key functions in Edit mode. Note: S pecial characters are under 1digi t key . By repe atedly pressing 1, t[...]

Customizing your IP Phone 1210—advanced features 56 1. Preferences Use the 1.Preferenc es menu to alter the follo wing loc al preferences: • “1. Contras t” on page 56 • “2. Language” on p age 56 1. Contrast Use the Contrast tool to alter the physical settings of the display. Note: Chan ges made to the display Contrast using this metho[...]

Customizing your IP Phone 1210—advanced features 57 Use the following procedure to select a language Note: The language setting only controls the language used in the local menus on your phone. T o select the language for features on your phone, press the Services key, select Telephone Options, and select Language… 2. Local Diagnostics The 2. L[...]

Customizing your IP Phone 1210—advanced features 58 Press the Return soft key at any time while you custom ize the phone using the Local Diagnostics submenu op tions to return to the previous Local Diagnostics submenu. Y ou can gather information and run test s without exiting an d re-enterin g the Local Tools me nu. For examp le, you can check t[...]

Customizing your IP Phone 1210—advanced features 59 Consult your system administrator to confirm the availab ility of the Virtual Office feature on your IP Phone. The IP Phone used as a remote phon e to connect to your IP Phone 1210 need not necessarily b e an IP Phone 1210. Table 8 on pa ge 59 show s the IP Phones on which you can use Virtual Of[...]

Customizing your IP Phone 1210—advanced features 60 Logging in to V ir tual Office Use the following procedure to activate Virtual Office on your Office IP Phone from your Remote IP Ph o ne perform the fo llowing steps. 1. Press the Services ke y. 2. Press th e up or down keys to scro ll, and select Virtual Office Login . 3. Press the Enter key. [...]

Customizing your IP Phone 1210—advanced features 61 A successful logon tran sfers all the features, time , date, and tone s of your Office IP Phone to your Remote IP Phone. Your Virtual Of fice session expires afte r a fixed pe riod of time , which your system adm inistrator determines . Using Vi rtual Office on your remote IP Phone The display c[...]

Customizing your IP Phone 1210—advanced features 62 Disconnecting your office IP Phon e from a remote IP Phone Use the following procedure to disconnect your office IP Pho ne from a remote IP Phone. Logging out of Virtual Office While working on a remote phone, you can log out of Virtual Office using the following steps. or To disconnect your off[...]

Operating your IP Phone 1210 63 Operating your IP Phone 1210 This section describes how to operat e your IP Phone 1210. It de scribes the operation s like “Entering and editin g text” on page 63 and “Making a call” on page 64 . Entering and editing text You can enter and edit text on your IP Phone 1210 using the following methods: • “Us[...]

Operating your IP Phone 1210 64 Making a call This section describes the various ways you can make a call from your IP Phone 1210. • “Using Of f-hook dialin g” on pa ge 64 • “Using On-hoo k dialing” on page 65 • “Using Handsfree dia ling” on page 66 • “Using Predial” on page 68 • “Using S peed Call” on page 71 • “U[...]

Operating your IP Phone 1210 65 Using On-hook dialing Perform the following steps to make a call without lifting the handset. or 3. To terminate the call, return the hand set to the cradle or Press the Goodbye key. 1. Leave the hand set in the cr adle. 2. Press the Handsfree key. 3. When the dial tone sounds, d ial the number. 4. When the called pa[...]

Operating your IP Phone 1210 66 Using Handsfree dialing Use handsfree dialing to make a call using the built-in micro phone and speaker, or a headset. During a ca ll, you can pe rform the following task s: • “T erminating a handsfree call” on page 66 • “Muting a handsfree call” on p age 67 • “Switching from handsfr ee to handset mod[...]

Operating your IP Phone 1210 67 Muting a handsfree call Use the following procedure to mute a handsfree call. Switching from handsfree to handset mode Use the following procedure to switch from handsfree to handse t mode. Switching from handset mode to handsfree Use the following procedure to switch from handset mode to handsfree . Using a headset [...]

Operating your IP Phone 1210 68 Switching from handsfree to headset Use the following procedure to switch from handsfree to headse t. Using Predial Use the Predial feature to enter, preview, and edit numbers be fore you make a call. Making a call Use the following procedure to make a call using the Predial featur e. 2. Press the Headset key. 1. Pre[...]

Operating your IP Phone 1210 69 Editing a Predial number Use the following procedure to edit a Predial number. Activating Ring Again Use the Ring Again feature to automat ically redial the number if you receive a busy tone, or if your ca lled party does not answer. Your IP Phone rings when the per son you called becomes available. Activating Ring A[...]

Operating your IP Phone 1210 70 Calling a Ring Again party af ter notification Use the following procedure to call a Ring Again party after notification. 2. Press the Ring Again soft key. or Enter the Ring Again Activate Flexible Feature Code. 1. After you receive the notification ring, lift the handset; or, if you use the headset o r are in handsf[...]

Operating your IP Phone 1210 71 Deactivating Ring Again before noti fication Use the following procedure to deactivate Ring Again. Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-d igit code. You ca n store, edit, and automatically dial frequently called phone number s. Storing a Sp[...]

Operating your IP Phone 1210 72 Making a call using Speed Call Use the following procedure to make a call using Speed Call. 5. Press the SpcCtl soft key again to save the code and number. The flashing icon turn s off. 1. Lift the handset. 2. Press the SpcCtl soft key. 3. Dial the Speed Call code to automatica lly dial the number. SpcCtl SpcCtl[...]

Operating your IP Phone 1210 73 Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that overri de dialing restr ictions placed on your IP Pho ne. Answering a call Each incoming call causes the IP Phone to rin g, the LCD indicator beside the line (DN) key to flash, and the Message Indicator lamp to flash. 1. Lift the [...]

Operating your IP Phone 1210 74 Managing calls during a call You can use the following featur es during a call: • “Using Call Hold” on page 74 • “Using Call W aiting” on page 75 • “T ransferring a ca ll” on page 76 • “Using T imed Re minder Recall” on p age 77 • “Using Attendant Recall” on page 78 • “Using Call Par[...]

Operating your IP Phone 1210 75 Retrieving a call on hold Use the following procedure to retrieve a call on hold. Using Call W aiting The Call Waiting feature produces a to ne to alert you to an incoming call when you are already on a call. Call Waiting also places the current call on hold while you an swer the new call. Answering an call during an[...]

Operating your IP Phone 1210 76 Returning to the original call Use the following procedure to return to the original call. T ransferring a call Use the Transfer feature to redirect a call to the appr opriate pe rson. Transferring a call to a third party Use the following procedure to transfe r a call to a third party. or 1. Press the Hold key to pl[...]

Operating your IP Phone 1210 77 Returning to the original cal l if the transfer is incomplete Use the following procedure to return to the original call if the transfer is incomplete. Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive an automatic reminde r tone when a transferred call is not answered. Transferring a call [...]

Operating your IP Phone 1210 78 If the transferred call is not an swered, your IP Phone rings. Returning to the original call if the transferred call is unanswered Use the following procedure to return to the original call if the transfer red call is unansw ered. Using Attendant Recall Use the Attendant Recall feature to contact an attendant during[...]

Operating your IP Phone 1210 79 Using Call Park Use the Call Park feature to hold (park) your active call temporarily and retrieve a call from any IP Phone. Using Call Par k does not tie up a line. Parking a call on the System Park DN To park a call on the System Park DN or your own DN, perform the following procedure. Parking a call on a DN (Not S[...]

Operating your IP Phone 1210 80 Parking a call using the SPRE code or FFC To park a call using the SPRE code or FFC, perform the following procedu re. Retrieving a parked call Use the following step to retrieve a parked call. 3. Press the Park sof t key. 1. Press the Trans sof t key. or Press the Conference so ft key. 2. Dial the Call Park FFC. 3. [...]

Operating your IP Phone 1210 81 Note: When Call Park is configured network-wide, you can use this feature acr oss networks. Y ou can configure a Sy stem Park exte nsion to automatically park most calls. Recording a Calling Pa rty (Caller) Number During a call use the Calling Party Nu mber feature to record the calling party number, or to charge the[...]

Operating your IP Phone 1210 82 Displaying call details During an active call, use the Displ ay feature to displa y the caller’s number and name (if ava ilable) without interfering with the ca ll. Managing calls while away fr om your desk You can use th e following feat ures when you are away fr om your desk t o manage an incoming call and to ens[...]

Operating your IP Phone 1210 83 Deactivating Call Forward Use the following procedure to deactivate Call Forward. Reinstating a Call Forward number Use the following procedure to reinstate Call Forward number. Using Internal Call Forward Use Internal Call Forward to forward only those calls th at originate from internal DNs. Calls that originate ou[...]

Operating your IP Phone 1210 84 Forwarding internal calls only Use the following procedure to forward internal calls only. Deactivating Internal Call Forward Use the following procedure to deactivate Internal Call For ward. or 1. Press the IntForward key. or Lift the handset and enter the Internal Call Forward Activate FFC. 2. Dial the DN to which [...]

Operating your IP Phone 1210 85 Reinstating Internal Call Forward number Use the following procedure to reinstate Internal Call Forward number. Using Remote Call Forward Use the Remote Call Forwar d feature to forward calls on your IP Ph one to another from a remote IP Phone. Activating Remote Call Forward Use the following procedure to activate Re[...]

Operating your IP Phone 1210 86 Deactivating Remote Call Forward Use the following procedure to activate Remote Call Forward. 5. Dial your DN. or To reinstate ca ll forward to the prev ious call forward number, p ress the # key. (Do not perform steps 6 and 7.) 6. Dial the number to which to forward the calls. If the number dialed is inva lid, you h[...]

Operating your IP Phone 1210 87 4. Dial your Station Control Password . 5. After you hear the dial tone, dial your DN. 6. Press the # key.[...]

Operating your IP Phone 1210 88 Managing multipar ty calls Use the following features to enable multipa rty conversations: • “Using Call Join” on page 88 • “Setting up a Confer ence Call” on page 88 • “Using Conferee Select able Display” on pag e 89 • “Using Group Call” on p age 91 Using Call Join Use the Call Join feature t[...]

Operating your IP Phone 1210 89 Using Conferee Selectable Display Use the Conferee Selectable Display feat ure to list active conferees an d to disconnect a conferee from the conferen ce call. Viewing active conferees Use the following procedure to view active confere es. 2. Dial the number of the person to add to the conferen ce call. You can talk[...]

Operating your IP Phone 1210 90 Disconnecting a conf eree Use the following procedure to disconnect a conferee. indicator. Each key press changes the screen to show a different active conferee. This action has no effect on the display of other IP Ph ones involved in the conference . 2. Press the Goodbye key. If configured, the Conf erence Count Dis[...]

Operating your IP Phone 1210 91 Using Group Call Use the Group Call feature to automatically call member s of a predefined group, one at a time, until all members an swer. Calling group members Use the following procedure to call group members. 1. Lift the handset. 2. Press th e GrpCl soft key or enter the Group Call FFC . The feature automatically[...]

Operating your IP Phone 1210 92 Answering a group call Use the following procedure to answer a group call. Ending a group call Use the following procedure to end a group call. 1. Lift the handset. Note the following about notification tones: — If yo u are on a call and r eceive three 10-second tones, this is the notification of a group call on yo[...]

Operating your IP Phone 1210 93 Managing calls while busy at work Using Make Set Busy Use the Make Set Busy feature to make your IP Ph one appear bu sy to all callers. Activating Make Set Busy Use the following procedure to activate Make Set Busy. Deactivating Make Set Busy Use the following procedure to deactivate Make Set Busy. or 1. Press the Ma[...]

Operating your IP Phone 1210 94 Hotel applications Hotel applications are a group of ho sp itality features that increase th e value of the IP Phone 1210. In a hotel environme nt guests can acce ss the following service: • “Configuring Automatic Wake-Up” on page 94 Configuring Automatic W ake-Up Use the Automatic Wake-Up feature to receive a [...]

Operating your IP Phone 1210 95 Cancelling Automatic Wake-Up call Use the following procedure to cancel Automatic Wake-Up call. Verifying Automatic Wake-Up call Use the following procedure to veri fy Automatic Wake-Up call. 4. Press the Goodbye key. 1. Lift the handset. 2. Dial the Automatic Wak e -Up Quit FFC. 3. Press the Goodbye key. 1. Lift the[...]

Operating your IP Phone 1210 96 Paging features The IP Phone 1210 supports the following pagin g voice call features: • “Using Call Page Connect to make an announce ment” on p age 96 • “Using Radio Pa ge” on page 97 Using Call Page Connect to make an announcement Use the Call Page Connect fe ature to make an announce ment over a paging [...]

Operating your IP Phone 1210 97 Using Radio Page Use the Radio Page feature to page a user and sta y on the line until the called party answers. The paged user answers the call after entering a special Page Meet-Me co de from any IP Phone. Using Automatic Preselection (Meet-Me page) Perform the following procedure to use Automatic Preselection. 2. [...]

Operating your IP Phone 1210 98 Using Automatic Post-selection The called party is either busy on the IP Phone or away fr om their desk. To page the called party, yo u need not redial the number of the called party. 4. If your call remains unanswered for a preset time period, during which you hear a 15- second high-pitche d tone sounds followe d by[...]

Operating your IP Phone 1210 99 Answering a Radio Page If you carry a Radio Pager, a page indi cates that a caller tried to reach you by dialing your DN. If the Radio Pa ge system is configured to function in Meet-me mode, you can an swer the page call from any IP Phone. Miscellaneous Call Features Some call featu res are ava ilable only if yo ur s[...]

Operating your IP Phone 1210 100 Charging a local or long-distance call to an account before you dial Use the following procedure to charge a local or long-distance call to an account before you dial. Charging a transf erred call to an account Use the following procedure to charge a transferred call to an account. 1. Lift the handset. 2. Press the [...]

Operating your IP Phone 1210 101 Charging a conference call to an account Use the following procedure to char ge a call to an account when you add someone to a conference call 2. Press the Charge sof t key. or Dial the Call Det ail Recording FFC. 3. Dial the charge account number. 4. After you hear the dial tone, dial the number to which you are tr[...]

Operating your IP Phone 1210 102 2. Press the Charge sof t key. or Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Dial the number of the person you want to add to the conference. 5. Press the Conference sof t key. or Charge Conf[...]

Operating your IP Phone 1210 103 Using Privacy Release Use the Privacy Release feature to e nable one or mor e people who share your DN to join a call. Using External Se r ver Applications Use External Server Applications to directly access a variety of applications from your IP Phone 1210. To learn more abou t the available fe atures and service s[...]

Troubleshooting your IP Phone 1210 104 T roubleshooting your IP Phone 1210 This section provides basic inform ation about troubleshoo ting your IP Phone 1210 if Virtual Office causes a problem. For additiona l help, see “How to get help” on pa ge 20 . Vi rt u a l O ff ic e Table 10 lists error messages and descr ibes actions to correct the caus[...]

Troubleshooting your IP Phone 1210 105 Invalid ID (2) Incorrect User ID entered. Enter correct User ID. Invalid ID (3) Incorrect User ID entered. Enter correct User ID. User ID in Gateke eper database points to originating Call Server. Notify system administra tor. Locked fro m Login Three failed atte mpts to enter the correct Station Control Passw[...]

Troubleshooting your IP Phone 1210 106 Permission Denied (4) Incorrect User ID entered. Enter correct User ID. Attempt to log on to a remote IP Phone 1120E or a IP Softphone 2050 fro m an IP Phone 1140E(some restrictions apply). Go to an IP Phone 1120E or a IP Softphone 2050 and try again, or consult your local system administra tor. Permission Den[...]

Troubleshooting your IP Phone 1210 107 Flexible Feature Codes Use Table 11 to track and organize the FFCs assigned to features by your system administrator. Server Unreachab le (2) Network problem. Notify system administrato r if the problem pers ists. T able 11: Fle xible Featur e Codes (Par t 1 of 2) FFC Feature FF C Feature Automatic Wake-Up Act[...]

Troubleshooting your IP Phone 1210 108 Call Park Pickup Group Electronic Lock Activate Radio Paging Access Electronic Lock Deactivate Radio Paging Answer Group Call Remote Call Forward Activate Internal Call Forward Activate Remote Call Forward Deactivate Internal Call Forward Deactivate RingAgain Activate RingAgain Deactivate Virtual Office T ermi[...]

Terms you should know 109 T erms you should know Calling Par t y Name Display Information appearing on the LCD display screen, such as the caller ’s name and phone number . The system must have CP ND enabled. Categor y 5 (C at5) Cable and associ ated connecting hard ware cap able of transmitting at speeds up to 100 MHz, used by 10BaseT , 100BaseT[...]

Terms you should know 110 Feature display An area that shows st atus informat ion abo ut the feature in use. It also displays the nam e and statu s of the active session. Feature Status Lamp indicator An LCD or an LED that indicates a data message, cont act, or feature status by a flas h, wink, steady on, or off. Fixed key The hard-lab eled keys on[...]

Terms you should know 111 Navigatio n keys Keys used to scroll through menus and list s appearing on the LCD display screen. Of f-hook Any line selected to make a ca ll or receive a call. The term off- hook is applied whethe r (a) the end user lif t s up the handset, (b) the end user presses a line key , (c) the call is automatically answered at th[...]

Terms you should know 112 programmable la yers. These keys are also used to configure parameters in the T elephone Options menu. Special dial tone The three consecutive tones follow ed by dial tone that you hear when access ing IP Ph one fe atures. Station Control Password (SCPW) Enables security features on you r phone to prevent others from makin[...]

Index 113 Index A About the IP Phone 2004 109 Accessing display diagnostics 41 Accessory Expansion Module 10 Activating Ring Again 69 Adjusting Volume 38 Answering a call 73 Applications 26 Automatic Wake-Up 94 C Call Detail Recording 102 Call Page Connect 96 Call party information 109 CAT5e 34 Conference 27 Conference ca ll 88 configuring One Butt[...]

Index 114 Interrupted dial tone 110 IP Phone 1210 controls 24 IP Phone 1210 display 24 L Local Area N etwork (LAN) 9 Local Diagnostics 57 Local Dialpad Tone 42 Logging off Virtual Office 62 Logging on to Virtual Office 60 M Making a call 64 Managing calls during a call 74 Managing calls while away from your desk 82 Managing calls while busy at wo r[...]

Index 115 set mode 67 Switching from handsfree to head - set 68 System or Switch 112 T Telephone Optio ns 27 Terminating a handsfree ca ll 66 Transferring a call 76 U User Interface 112 Using a headset 6 7 Using Attendant Recall 78 Using Call Forward 82 Using Call Hold 74 Using Call Join 88 Using Call Park 79 Using Call Waiting 75 Using Conferee Se[...]

Index 116[...]

[...]

Nor tel Communication Ser ver 1000 Nor tel IP Phone 1210 User Guide Copyright © 2007 –2008 Nortel Networks. All Rights Reserved. LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT W ARRANTY OR CONDI[...]