Nortel Voice Mail manual

CallPilot . TM Release 2.0 Voice Mail User Guide[...]

2 Co n t e n t s Welco me to CallP ilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Work ing with Cal lPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Call Pilot keyp ad comma nds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Using s tandard c omma[...]

3 We l c o m e t o CallPilot CallPilo t fr om Nor tel Networks is an adv anc ed b usines s communic ations system that off ers e xcept iona l fle xi bility f o r managing y our m essaging needs . Y ou can work with CallPilo t from y our telephone or y our computer . Here ar e some of t he many Cal lPilot f eatures y ou can u se b y entering command[...]

4 W o r king with CallPilot How to use this guide Thi s guid e e xplai ns in d etai l how to wor k wi th Ca llP ilot fr om the k e ypad of your touc ht one t el ep hone . If yo u w an t t o u s e a f eatur e o r service d es cribe d in th is g ui de b ut y ou can no t acce ss i t, che c k with y our ad m in is tr ator . Call Pilot te rms Access n u[...]

5 Ca llPilot keypad comma nds Message Options Login Message List Commands 1 Urgent On/ Off 2 3 Econom y On/Off 4 Private On/ Off 5 Acknowl- edge On/Off 6 Timed Deli very 7 Add Attachment 8 9 * Options Help 0 # Cancel/ Exit 4 Reply All 5 Compose 6 Dele te / Restore 7 Prin t 8 9 Send * Message Help 0 Message Options # Cancel/ Exit 1 Re p l y 2 Play E[...]

6 Using st anda r d com ma nds Call Pil ot has m any standa rd co mmands th at ar e com mon to all feature s, so you don’t nee d a main menu. For e xample, Play is al wa ys 2 , Recor d i s al w a ys 5 , an d Help is alw a ys * . If y ou lear n these stan dard comma nds, you can us e all Ca llPi lot featur es wit hout me mori zing e v ery step . P[...]

7 Logging in to your ma ilbox T o log i n to your Cal lPilo t ma ilbox, you ne ed the CallP ilo t multim edia messa ging acce ss nu mb er , an d y our o wn mail bo x numb e r an d pass wor d. Y our a dmini strato r gives you the se numbe rs an d any othe r number s you need f or Call Pil ot features and ser v ices. K eep a han dy r ecord of t hese [...]

8 Ch a n g in g yo u r p as sw o rd When y ou log i n f or th e fir st ti me , y ou m u s t c hang e y ou r p as s word f rom th e o ne y ou were first assi gned. Afte r that, y ou can ch ange y our pass wo rd as often as requir ed. Y our admi ni s tr at or se ts th e mi ni m u m le ng th f or a p as s word . T o change your password 1 While log ge[...]

9 Recor di ng gr e etings Y ou c an reco rd exter n al, int er na l, and t empo rar y greetin gs. Cal lers fro m out side your or ganizat ion hear your exter n al greet ing, caller s with in your or ganiza tio n hear your int er nal greet ing. If you don ’t reco rd an inte r nal gre eti ng, a ll cal lers hear y our exter nal gree ting. Y ou c an [...]

10 Assig n ing a custom oper a tor Y ou ca n off er y our ca ll ers t he op tion of l ea ving a m es s ag e or sp ea king to o ne of y o ur assis tants or col leag ues . In y o ur g ree ting, tell c alle rs to pr ess z er o if t he y wis h to sp eak to t his pe rson in y our abse nce. The cu stom o perator numbe r is th e numbe r your cal lers reac[...]

11 P laying your messages CallPi lo t le ts y ou kno w wh en y ou ha v e n e w messag es . Y our tele phone m a y ha v e a mes sage wa it ing l ig ht , o r y ou ma y hear a sp ec i al di al to ne wh en y o u p ic k up th e h a n d s e t. Y our ma ilbox summar y tell s you the numbe r of new voice and fax messag es in your mess age li st and if any [...]

12 Cha nging message speed Y ou can ch ange the spee d of a mess age w hile pla yi ng it. F o r e xam ple , if y our ca ller spok e v ery f ast, y ou ca n sl ow d o wn the m ess age . T o pla y a message slower or f aster Whil e y ou are pl a yi ng a m ess age , pre ss 2 1 to slow it down, or pr ess 2 3 to sp ee d it u p . Y ou ca n increa se the s[...]

1 3 C alling the sender Y ou ca n pl ac e a c a ll to th e s e nd er of a m e ss ag e , i f Ca ll Pil ot can addr ess th e s en de r . T o call the sender 1 After lis tening to a message or while it is pla ying, pre ss 9 to c all the s ender . 2 Speak to the sen der or lea ve a message . 3 When y ou hav e fini shed y our cal l, hang up . Y ou ma y [...]

1 4 Forwar di ng a mes sage Y ou can f orward a me ssage to ano the r mailbox, to a dist ributi on li st, or t o a tel epho ne nu mb er . Y ou ca n al so reco rd an i ntr oduc tio n to th e o riginal m es s ag e . Y ou cann ot f orw a rd a mess age ma rk ed Priv ate. T o for ward a mess age 1 After lis tening to a message or while it is pla ying, p[...]

1 5 C omposing a message T o compo se a mess age, you addre ss it fi rst, then re cord yo ur mes sage and send it. Y o u can ad dre s s a m es s ag e to on e or m o re pe op le or di st rib u tion li st s . Bef o re y ou sen d a mess age, you can e dit it an d add messag e optio ns. Y o u can a lso att ach ot her messa ge s , includi ng f ax es, to[...]

1 6 A dd r e s s i ng a m e s s a ge Y o u c a n a d d r e s s y o ur m e ss a g e s t o l o c a l m a i l b o x e s a n d d i s t r i b u t i on l i s t s. For the required prefixes, press * for Help when addressing, or ask your administrator. Keep a record of these prefixes in Your CallPilot numbers , page 31. W h e n C a l l P i l o t p r om p t[...]

17 Addr essing by na me Y ou can ente r an ad dress by spel lin g a per son’ s name o n your tele phon e ke ypad ins tead o f en ter ing a num ber . Y o u can u se n ame addr essi ng f o r add ress ing a messa ge, crea tin g a dis trib ution li st, e x pr e ss me ssag in g, an d thru -d ia li ng . Whe n you hav e entered all t he requ ired addre [...]

18 Adding message options Whe n you crea te a mes sage, you can in dicate that y o u want it ha ndle d in a speci al way . The messa ge opt ions ar e Urge nt, Econ omy , Pr ivate, Acknowled gmen t, an d Timed De liver y . A messag e can not be tagg ed bo th Urg ent and Ec onomy . Before se ndin g the mess age, you can ch eck the op tions by pre ssi[...]

19 Adding message attachments T o add an a tta chment to a messa ge Y o u c a n at t a c h o n e o r m o re v o i c e m e s s a ges c u rre n t l y in your mailbox to your message b e f o r e s e n d i ng i t . Y o u c a n n ot a tt a c h a m e ss a ge ma r k e d Private. 1 Be f o re o r a f ter r e c o rdi n g a m e s s a ge , pre s s 7 0 f or M e[...]

20 Exp r es s mess aging Exp ress me ssagi ng is a fast wa y t o send a me ssag e to ano ther ma ilbox with out log ging in to y our o wn m ai lb o x to co m po se a nd se nd t he m es sa ge . Y ou ma y als o b e ab le to send a f ax b y e xpres s f ax mess aging. Ask y our admini str ator f or th e e xpress m essag ing numbe r a nd if express fax [...]

2 1 Distribution li sts A di str ibution li st sav es you time w hen you send messag es to the sa me group of addre s se s . Y ou can c r ea te up to 9 9 per sonal di st ribu tio n list s , a nd rec o rd a nam e to ide ntify e ach li st. Ea ch per sonal d istr ibutio n list can co ntain u p to 20 0 ent rie s. Y ou can als o use sh ared di str ibuti[...]

2 2 Remote Notifi cation Call Pil ot can no tify y ou of new mess ages a t a remot e tele phon e or page r . Instea d of cal ling in to your mailb o x to retr iev e your mess ages, you can specif y a number , day , and time f or Remot e N otifi ca ti on . Y ou can c ha ng e t he se s et tin gs e asil y , and t urn Rem ote Noti fica tio n on or of f[...]

2 3 Remote Notifi cation (con tinue d) W orking in R e mote Notification setup The re are f our mai n setti ngs in Remote Not ificat ion : tel ephone or pa ger num ber , messa ge n oti fi ca tion ty pe , notif icat ion d a ys, an d not ifi c ati on ti m es . At e ac h se tt ing, CallPi lot tell s y ou the cu rrent set ting and allo ws yo u to k eep[...]

2 4 Remote Notifi cation (con tinue d) Y ou can set on e number at which you will b e notif ied of new messag es on al l the days and times y ou specif y . T he remo te numb er you spe cify must be a number al lowed by CallPi lot. Ask y o ur ad mini str at or if y o u ca n use this n u mber f o r remo te not if icat ion. Y our admi nistr ator m ay [...]

2 5 Remote Notifi cation (con tinue d) T o cha nge your notification days (continued ) 1 In Remo te Notifica tion setu p change , press 5 when prompted f or notific ation da ys. Y ou can pre ss # to l eav e this set ting w ithout c hanging i t, or co ntinue . 2 Select eac h no tifi ca tio n da y by pres si ng th e nu mbe r co rres pon di ng to that[...]

26 When you ar e the caller When y ou are c al lin g an ot her pers on ’s Ca ll Pil ot m ai lb o x, y ou c an u se m an y of th e mess agin g command s desc rib ed in t his guid e. Y ou can also tell cal lers from outs ide your orga niza tio n how to use these comman ds. Here are so me convenient and time - sa v i ng ti ps . Interrupti ng greet i[...]

27 Y our CallPilot number s Voice Mail ac c ess n u m b er: 398-8227 Express Messaging number: 398-2662 Name Dialing/Name Addressing prefix: 11 McGill Auto-Attendant number: 4400[...]

28 Document inf ormat ion C allPilot Multimedia Messaging Us er G uide Cop yr ight © 2002 Nor tel Networks, All Rights Reser ved Inf or ma tion is sub ject to change without notice . Nor tel Networks reser v es the right to make changes in design or components as progress in eng ineering and manufacturing may warr ant. F or soft copy release only [...]