Panasonic 700 manual

Sectio n 70 0 Feature Operation P anasonic a (Applie s to CPC-AII /B V ersi on 9.2 and CPC-EX V ersion 2.3) Version 2 .3/9.2 Revised April 2000[...]

FCC W arning Batter y Re cycli n g Stat ement The information contained in this document is subject to change without notice and should not be construed as a c ommitment by the Panason ic T elecommunication Syst ems Company (P TSC). P TSC reserves the right, without notice, to make changes to equipment design as advances in engineering and manufact[...]

DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 ii Contents About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x Chap ter 1. List of Feature s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Chap ter 2. Attenda nt Featur es . . . . . . . . . . . . . . . . . . [...]

Contents Section 70 0 - Operation iii DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 DID/DNIS Text Name Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19 DID/DNIS to a V oice Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20 Direct Inw ard System Acces s (DISA) . . . .[...]

Section 700 - Operat io n DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 iv Barge-In f or Direct Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6 Busy Overri de . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 Call Coverage Groups . . . . .[...]

Contents Section 70 0 - Operation v DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Prime Line P reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-83 Private Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-84 Reminder Call . . . . [...]

Section 700 - Operat io n DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 vi Station Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-37 Chap ter 6. SLT Fe atures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 -1 Absence M essage . . . . . . . . . . . . . . . . . .[...]

Contents Section 70 0 - Operation vii DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T1 Networki ng Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3 Modificat ion to Toll Restriction Serv ice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3 Maximum Time P riority Route Tables . [...]

Section 700 - Operat io n DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 viii Appendi x B: CPC- AII/B 8. 0 Upd ates . . . . . . . . . . . . . . . . . . . . . . . . B-1 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2 44-Series Phone Support . . . . . . . . . . . . . . .[...]

Section 700 - Operat io n DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 ix 16-Port Vo ice Mail Support via API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H-1 Off-Ho ok Voice Announc e (OHVA) via API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H-2 Small LCD Softkey Su pport via API . . [...]

Section 700 - Operat io n Introduc tion DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 x About This Manual Software V ersions Covered by This Manual This manual covers all versions of CPC-A, all versions of CPC-AII software through V ersion 7.0 and CPC-B software through V e rsion 7.0. Dif f erences in feature availability or operation ar e noted[...]

Introducti on Section 700 - Operation xi DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Purpos e The purpose of this manual is to provide an overview of fea ture operation and requirements. Where applica ble, the following types of information are provided for each fea ture. T ypes of information Purpose Description The Description section provid[...]

DBS-2.3/9.2-700 DBS Manual - Revised Apri l 2000 1-1 Chapter 1: List of Features The following tabl es list the f eatures available with the DBS. Additional features are listed in the Appendix, which starts on page A-1 in the bac k of this manual . The following table s are included in this chapter: T opic Page System Features 1-3 Attendant Feature[...]

Chapter 1. Features Li st Section 700 - Operation 1-2 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700[...]

Section 700 - Operat io n Chapter 1. Featur es Lis t DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 1-3 T abl e 1-1. System Feat ures Feature CPC-A CPC-AII CPC-B 3. 0 3. 1 3. 2 3. 3 6 6. 1 71 2 3. 1 456 6. 1 7 Account Codes : Non-verified x xx xxxxx x xx x Account Codes: V erified x xx x xxxx x Answer Supervision for V oice Mail x xx x xx x Auto [...]

Chapter 1. Features Li st Section 700 - Operation 1-4 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Power Failure T ransfer x xx xxxx x x x xxxx x Remote Maintenance x xx xxxx x xxxxxx x Sensor x xx xxxxx xxxxxx x Station Class of Service x xx x xxxx x Station Hu nting: T erminal and Circula r x xx x x Station Hu nting: T erminal, Dist ribut ed,[...]

Section 700 - Operat io n Chapter 1. Featur es Lis t DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 1-5 T abl e 1-2. Attendant Features Feature CPC-A CPC-A II CPC-B 3. 0 3. 1 3. 2 3. 3 6 6. 1 71 2 3. 1 456 6. 1 7 Alternate Attendant x xx x x Attend ant Assignment of Speed Dialing x xx xx xxxxxxxxx x Attendant Busy Override x xx xxxxxx x Attendant[...]

Chapter 1. Features Li st Section 700 - Operation 1-6 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T abl e 1-3. Extensio n Features Feature CPC-A CPC-A II CPC-B 3. 0 3. 1 3. 2 3. 3 6 6. 1 71 2 3. 1 456 6. 1 7 Absence Message x xx xxxxx xx xx xx x Auto Redial x x Barg e-In for Direct Lines x xx x xx x Busy Ov e rri d e x xx xxxx x xx xxxx x Call[...]

Section 700 - Operat io n Chapter 1. Featur es Lis t DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 1-7 DSS/BLF Appearances: Multi-Line (ML) Appearances x xx xx xxxx x ML/MCO Separation x xx xxxx x Meet-Me Answer x xx xxxxx xx xx xx x Message W aiting/Callback Request x xx xxxxx xx xxxx x Non-appearing Outs ide Line x xx xxxxx xx xxxx x Offhoo k [...]

Chapter 1. Features Li st Section 700 - Operation 1-8 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700[...]

DBS-2.3/9.2- 700 DBS Manual - R evised April 2000 2-1 Chapter 2. Attendant Features This chapter describes fea tures that are available to an attendant phone. In addition to functioning as a central answering point, an attendant phone also has special capabilities for monitoring and programming other phones. This chapter covers the following topics[...]

2-2 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700[...]

Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-3 Alternate Attendant (CPC-A and CPC-B V ersions Prior to 2.0) Description The alternate attendant receives interc om calls directed to the primary attendant if the primary attendant is busy or out of service. In addition to receiving overflo[...]

Chapter 2. Attendant Features Secti on 700 - Operatio n 2-4 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 4. Enter the Speed Dial code (00-89 or 000-199) . “Enter SSD XX” appea rs on the display (where “XX” is the System Speed Dial code). 5. T o select pooled trunk access, press CONF followed by the last digit of the pooled trunk number [...]

Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-5 Operation T o override a busy extension: Press “4.” “CONF XXX YYY” (whe re “XXX” and “Y YY” are the extension numbers) appears on the display . Related Programming • FF1 (System): Attendant Override • FF1 (System): Alert[...]

Chapter 2. Attendant Features Secti on 700 - Operatio n 2-6 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • The outside call is placed on hold. • “CO HOLD #XX” (where “XX” is the trunk number) appears on the display . 2. Dial “75.” “P ARK HOLD” appears on the display . 3. Enter desired Park Number (00-09). “P ARK HOLD 01”[...]

Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-7 Attendant Control of Absence Messag es, Call Forwarding, and DND (All V ersions) Description An attendant phone can cancel the Absence Message, Call Forwarding, and Do-Not-Disturb (DND) feature s activated on any extension. Operation T o ca[...]

Chapter 2. Attendant Features Secti on 700 - Operatio n 2-8 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Attendant-Controlled T ext Assignment (All V ersions) Description The attendant can assign text to extensions, system speed dial numbers, and Call W aitin g/OH V A text replies without using a DSS/72 or entering t he programming mode. T ext [...]

Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-9 6. Press AUTO to backspace and erase the exi sting name. 7. Use the dialpad sequences shown in T able 2-1 on pa ge 2-10 to enter letters and/or numbers. Press FLASH after each letter or number . Press CONF to switch between numbers and lett[...]

Chapter 2. Attendant Features Secti on 700 - Operatio n 2-10 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T abl e 2-1. Key sequenc es for text assignment. Attendant Feature Package (CPC-B V ersion 2.0 - 4.0) Description The Attendant Feature Package (A FP) software affects the attendant’ s DSS console. Note: The Attendant Feature Pac kage was[...]

Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-1 1 • WA I T key • OHV A key • EXT ke y • SSD key • ST A T E key • RESET key • ALM key • MSG key • CNCT (connect) key • CNCL (Cancel) key • Configuration of line/loop keys on lar ge display as multiline • Ability to as[...]

Chapter 2. Attendant Features Secti on 700 - Operatio n 2-12 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • FF1 (System): Fourth Attendant Posit ion • FF1 (System): Attendant T ransfer Extension Considerations • If all ML keys on all attendants are busy , internal calls are transferred to a preset destination, which must be a real extensi[...]

Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-13 Operation T o disable the intercom dial tone: 1. Press the ON/OFF key . • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Press “#50.” 3. Press the ON/OFF key . The ON/OFF LED goes off. T o reactiv ate dial tone: R[...]

Chapter 2. Attendant Features Secti on 700 - Operatio n 2-14 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Figure 1- 1. VB-43225 with a DSS/72 When the Attendant Feature Package (VB-43330) is installed , the DSS/72 can be used as an Attendant Console. The attendant console provides station monitoring and call transfer by name for large systems, [...]

Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-15 Figure 1- 2. VB-43225 with a DSS/72 c onfigured as an Attendant Console Related Programming • FF1 (System): Attendant Feature Package Settings Note: Beginning with CPC-B V ersion 5.0, the Attendant Feature Package (AFP) is no longer prov[...]

Chapter 2. Attendant Features Secti on 700 - Operatio n 2-16 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T able 2- 2. DSS/72 maximums Release Attendant Position DSS/72 Assignments CPC- A CPC-AII and CPC-B without the AFP Attendant 1 Attendant 2 Attendant 3 (CPC-AI I and CPC-B 2.0 or higher) The DSS/72 cannot be assigned. Attendant 4 (CPC-AI I [...]

Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-17 • The DSS key LED informs the attendant of the status of assigned extensions. The LED lights red when the extension is busy and green when Absence Message, Call Forwarding, or DND is ac tivated. • Pressing a DSS key while connected to [...]

Chapter 2. Attendant Features Secti on 700 - Operatio n 2-18 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Key Bank Hold (All V ersions) Description Key bank hold allows a user on a trunk call to initiate another trunk call by simply pressing an FF key for another trunk. When the user presses the FF key , the first trunk call is automatically pl[...]

Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-19 answer before pre ssing the DSS/BLF key . The One-T ouch V M Access works with virtually every voice mail systems. Note: The VM key is assigned differently , depending on whether it is used for personal message retrieva l or attendant tran[...]

Chapter 2. Attendant Features Secti on 700 - Operatio n 2-20 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 The incoming caller asks to be transferr ed to an extension number . 2. Check the DSS/ BLF key for the extension. If the light i s red, press the VM key followed by the DSS/BLF key . The incoming caller is transferred to the extension’ s [...]

Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-21 the personal VM key is not assigned to the lowest-numbered key , i t will not flash to indicate VM messages. Station Lockout Code Assignment (All V ersions) Description The Station Lockout feature allows users to dial a Station Lockout cod[...]

Chapter 2. Attendant Features Secti on 700 - Operatio n 2-22 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 System T ime and Date Control (All V ersions) Description The date and time displayed on all system extensions are set from an attendant phone. Operation T o set the date and time: 1. Press the ON/OFF key . • The phone issues intercom dia[...]

Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-23 For example, for 1 1:00 a.m., enter “1 100.” 10. Press #. 1 1. Press the ON/OFF key . The new date and time appear on the display . T o rese t the min u tes di splay to “00:” If the clock is five minutes slow or fast, you can re-sy[...]

Chapter 2. Attendant Features Secti on 700 - Operatio n 2-24 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T raffic Measurement (All V ersions) Description An attendant phone can track the number of outgoing and incoming calls for each outside line number , as well as the number of times each System Speed Dial number is used. This information ca[...]

Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-25 Considerations • The T raffic Measurement feature ca n be accessed from any display phone. • Usage data cannot be cleared item by item. • All data is retained until it is deleted, until 65,536 entries are made (at which point the fig[...]

Chapter 2. Attendant Features Secti on 700 - Operatio n 2-26 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700[...]

DBS-2.3/9.2- 700 DBS Manual - R evised April 2000 Page 3-1 Chapter 3. System Featu res This chapter contains detailed descriptions of DBS System Features. System Features are either avai lable on a system-wide basis or aid in the overall administration of the DBS. Please see the Appendices in the back of this manual for additional features. This ch[...]

Chapter 3. System Features Section 70 0 - Operation Page 3-2 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Of f-Premises Extension 3-39 Paging 3-39 Power Failure T ransfer 3-41 Remote Maintenance 3-42 Station Class of Service 3-45 Station Hunting 3-46 Station Message Detail Recording (SMDR) 3-51 T1 Interface 3-54 T elephony Services 3-56 T oll R[...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-3 Account Cod es Y ou can assign account codes to clients to facilitate billing and to track call dates and times, numbers called, and outside line numbers used. This information is printed for each account on the SMDR record. Non-V erified [...]

Chapter 3. System Features Section 70 0 - Operation Page 3-4 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 “Entered Account #” appe ars on the display . 5. Press a vacant CO key or dial a trunk acc ess code. 6. Dial the telephone number . T o enter an Acc ount Code during an outside call: 1. Press the AUTO key . 2. Press “#.” “Enter Ac[...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-5 Extensions with the V e rified Account Codes feature disabled ca n place outside calls based on the TR S type assigned to t he extension. If a user wishes to place a call that would normally be restricted at the extension, the user can ent[...]

Chapter 3. System Features Section 70 0 - Operation Page 3-6 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • The maximum number of verified account codes is 100. • Each verified account code must consist of 4 digits. • “0000” cannot be used for a verified a ccount code. • V erified account codes do not overr ide station lockout. • [...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-7 4. Enter the Answer Signal Code (1 to 5 digits). 5. Press the HOLD key . T o view a n answer signal code : 1. Press the ON/OFF key . 2. Press the CONF key . 3. Dial “#94.” Considerations • The digits used for the answer signal code a[...]

Chapter 3. System Features Section 70 0 - Operation Page 3-8 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Related Programming • FF1 (System): Autom atic Day Mode Start T ime • FF1 (System): Autom atic Night Mode Star t Tim e Considerations • If both auto modes are set, the starting times must differ by at least one hour . • When one aut[...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-9 • FF1 (System): Auto Ni ght2 Mode Start Ti mer Considerations • If all auto modes are set, the starting times must dif fer by at least one hour . • When one auto mode is turned on, the mode cannot be reset by t he NIGHT key until 3 m[...]

Chapter 3. System Features Section 70 0 - Operation Page 3-10 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 4. Enter the four-digit auto set relocation code assigned to extension 200. 5. Replace the handset. • All programmed extension features and TRS settings from 200 are transferred to 300. • Extension 300 are placed out of service. T o Re[...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-1 1 Background Music (All V ersions) Description If your system is set up to provide Background Music, music can be played from the speakers of idle telephones. If a call is made to an extension receiving Background Music, the music stops an[...]

Chapter 3. System Features Section 70 0 - Operation Page 3-12 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • The ON/OFF LED goes off. • The date and time appear on the display . Related Programming • FF1 (System) Extension Class of Service Setting (CPC-AII and CPC-B 3.1 or higher) • FF3 (Extension) Extens ion Class of Service Assignment[...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-13 Call Forward ID Code for V oice Mail (CPC-A V ersion 3.1, CPC-AII, and all CPC-B V ersions) Description Call Forw ard ID Code for V oice Mail a llows users to call f orward to a third- party voice mail system. The ID Code sends the digits[...]

Chapter 3. System Features Section 70 0 - Operation Page 3-14 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Considerations • In CPC-A 3.1 and CPC-B V ersions pr ior to 5.0, callers could he ar the tones as the ID code was transmitted to the voice mail system. Beginning with CPC-A V ersion 3.3, CPC-AII and CPC-B V ersion 5.0, external callers d[...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-15 Considerations • Caller ID service must be ordere d from the local telephone operating company or the interexchange carr ier . Caller ID A uto DISA (CPC-A II V ersion 6.1 or higher and CPC-B V ersion 6.1 or higher) Description A DBS equ[...]

Chapter 3. System Features Section 70 0 - Operation Page 3-16 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Centrex/PBX Compatibilit y (CPC-A V ersion 3.2 or higher , CPC-AII, and CPC-B V e rsion 2.1 or higher) Description Centrex/PBX Compatibility allows the DBS to be c onnected to centrex or PBX lines. The DBS supports up to 8 access codes for[...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-17 Related Programming • FF1 (System): Multiple DID (CPC-B V ersion 3.1 or higher) • FF3 (Extension): Inbound DID Dial Number (CPC-B V ersion 2.0 to 2.16) • FF4 (Ring): DID, Delayed, Night , Delayed Night, Night 2, and Delayed Night 2 [...]

Chapter 3. System Features Section 70 0 - Operation Page 3-18 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 DID Delayed Ringing (CPC-B V ersion 5.0 or higher) Description For a description of this feature, see “DID/DNIS Flexible Ring Assignments” on page 3-18. DID/DNIS Flexible Ring Assignments (CPC-B V ersion 5.0 or higher) Description DID/[...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-19 same DNIS number and both ports do not answer a delaye d ringing call, the call follows the call forwarding settings of port 125. DID/DNIS T ext Name Assignment (CPC-B V ersion 5.0 or higher) Description DID/DNIS T ext Name Assignment all[...]

Chapter 3. System Features Section 70 0 - Operation Page 3-20 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 DID/DNIS to a V oice Mailbox (CPC-B V ersion 6.0 and higher) Description DID/DNIS to a voice mailbox allows DID/DNIS calls to be routed to a voi ce mailbox that is not connected to a physical extension. T o implement this feature, the DID/[...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-21 T o delete a DID/DNIS Answer Code: 1. Pick up the receiver or press the ON/OFF key . 2. Press PROG . 3. Dial #95 . 4. Press HOLD . 5. Press the ON/OFF key . The ON/OFF LED goes off. Related Programming • FF1 (System): Numb er of DID/DNI[...]

Chapter 3. System Features Section 70 0 - Operation Page 3-22 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Direct Inward System Access (DISA) (All V ersions) Description Direct Inward System Access (DISA) gives of f-site users dial-in access to the DBS. Users access DISA by dialing a 7-digit number assigned to a DISA trunk. For security reasons[...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-23 • FF1 (System): DISA Outbound Call ID Code 1 • FF1 (System): DISA Outbound Call ID Code 2 • FF2 (T runk): DISA Auto Answer • FF2 (T runk): DISA Start T ime • FF2 (T runk): DISA End T ime T o program an inco ming code from an att[...]

Chapter 3. System Features Section 70 0 - Operation Page 3-24 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Direct T runk Access (All V ersions) Description Extensions can acce ss a specific trunk for outgoing calls. Extensions can also use Direct T runk Access to test trunks or to acce ss data trunks. Operation 1. Press the ON/OFF key: • The [...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-25 Hardware Re qui reme nts • SCC-B V ersion 1.2 or higher is required for this feature. Considerations • One of ten ringing patterns can be selected. • The ringing patterns are different for key phones and SL T /OPX phones. Door Box ([...]

Chapter 3. System Features Section 70 0 - Operation Page 3-26 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 2. While still connected to the call, dial: #3 XXX NNNN * (where XX X is the Door Box extension number and NNNN is the Door Opener Acc ess Code, if required - 9999 by default) 3. The door will unlock. Listen for the person to enter the bui[...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-27 Door Box (Using T run k Adaptor) (All V ersions) Description Door Boxes (also called door phones) and door openers work togethe r . The door box is an intercom that allows visitors to announce their presence from the of f ice door . The d[...]

Chapter 3. System Features Section 70 0 - Operation Page 3-28 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • While the Door Opener is functioning, a call from another Door Box on the same door box adaptor cannot be answered. Considerations • The trunk connected to the Door Box Adaptor must be set to dial pulse. Sensor (All V ersions) Descri[...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-29 DP/DTMF Stations (All V ersions) Description The DBS allows both dial pulse and DTMF extension types. Related Programming • FF2 (T runk): DTMF/Pulse Dialing for T runks Considerations • DP to DTMF Signal Conversion allows DTMF extensi[...]

Chapter 3. System Features Section 70 0 - Operation Page 3-30 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • Once DTMF dialing is invoked, the user cannot switch back to pulse dialing without disconnecting the call. • Changing from dial pulse to DTMF is possible even if the “*” or “#” key is programmed for speed dialing. Hunting Pri[...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-31 Figure 2- 1. V AU hunting priority Related Programming • FF3 (Extension): V AU Port Assignment • FF3 (Extension): V AU Hunting Priority Considerations • The following call types are routed to the first V AU message: - T runk calls ([...]

Chapter 3. System Features Section 70 0 - Operation Page 3-32 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Independent T imers (CPC-AII and CPC-B, V e rsion 3.1 or higher) Description Beginning with CPC-B V ersion 3.1, the DBS provides separate timers for Call Forwarding-No Answer , CO Delayed Ring, Extension Delayed Ring, and Hunt Group--No An[...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-33 Least Cost Routing (LCR) (All V ersions) Description Least cost routing (LCR) automatically selects the least expensive route availa ble for toll ca lls. LCR is accessed by dialing “9” before placing a call. Related Programming Primar[...]

Chapter 3. System Features Section 70 0 - Operation Page 3-34 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Music-on-Hold (All V ersions) Description The DBS can provide Music-on-Hold to parties on hold on a CO line. The Music-on-Hold feature can also be used to play announcements or advertisements if desired. The system can provide Music-on-Hol[...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-35 Night Service (CPC-AII prior to V ersion 7.0 and CPC-B Prior to V ersion 7.0) Description The Attendant can switch the system between Day and Night Modes for answering outside calls. It is also possible to program the system to automatica[...]

Chapter 3. System Features Section 70 0 - Operation Page 3-36 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • The ON/OFF LED lights. 2. Dial “#52.” 3. Press the ON/OFF key . • The ON/OFF LED goes off. • “DA Y MODE” appears on the display . Related Programming • FF1 (System): Ring Patterns for UNA T e r minals (M, C, & B) • [...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-37 Night Service (CPC-AII V ersion 7.0 and higher and CPC-B V ersion 7.0 and higher) Description The Attendant can switch the system between Day and two Night Modes for answering outside calls. It is also possible to program the system to au[...]

Chapter 3. System Features Section 70 0 - Operation Page 3-38 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • The ON/OFF LED lights. 2. Dial “ #521 .” (Note: #520 can be used to toggle between modes.) 3. Press the ON/OFF key . • The ON/OFF LED goes off. • “DA Y MODE” appears on the display . Related Programming • FF1 (System): Ri[...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-39 Off-Premises Extension (All V ersions) Description SL T s that are located in remote locations can be connected to the DBS through the Off-Premises Extension (OPX) Adaptor . Of f -premise phones can be connected through a direct line to t[...]

Chapter 3. System Features Section 70 0 - Operation Page 3-40 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 from an extension, give instructions to an entire group, or communicate with several people at once. If an exte rnal paging system is connected to your system, pages can also be sent through its speakers. Beginning with CPC-B V ersion 3.1,[...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-41 • Paging cannot be heard at busy extensions or at extensions for which the Do Not Disturb, Call Forwa rding, or Absence Me ssage feature is activated. • Y ou can answer Paging from an idle extension by dialing the Meet-Me Answer code [...]

Chapter 3. System Features Section 70 0 - Operation Page 3-42 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Remote Maintenance (All V ersions) Description The DBS can be programmed from a remote terminal or fr om a remote PC. Remote programming can be accomplished using the Remote Programming Mode or by using Panasonic’ s P CAS (Personal Compu[...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-43 4. From your terminal communications program, type the following command: #99xxxx (where xxxx = the site’ s password) 5. After the DBS responds, type P and then press Enter . Follow the directions on the screen to access the desired pro[...]

Chapter 3. System Features Section 70 0 - Operation Page 3-44 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T erminal Programmi ng Commands Use the following commands to navigate terminal programming: Remote Programming Using PCAS or DBS Manage r (CPC-A 3.1 and higher , CPC-A II, and CPC-B 1.0 and higher) Description PCAS provides a menu-driven [...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-45 • Connecting your PC with a customer ’ s DBS • Maintaining DBS parameters • Backing up and restoring customer databases. Station Class of Service (CPC-AII and CPC-B V e rsion 3.1 or higher) Description Station Class of Service pro[...]

Chapter 3. System Features Section 70 0 - Operation Page 3-46 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Related Programming • FF1 (System): Extension Class Of Service Setti ng • FF3 (Extension): Extension Class of Service Assignment Considerations • Some feature s that are in use at th e time they are disabled from the Class of Service[...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-47 T e rminal an d Ci rc ul ar Hunting (CPC-A; CPC-B V ersions Prior to 2.0) Description CPC-A and CPC-B V ersions prior to 2.0 provide terminal and circular hunt groups. T erminal Hunt Groups W ith terminal hunt groups, a call must ring at [...]

Chapter 3. System Features Section 70 0 - Operation Page 3-48 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • FF4 (Ringing and Hunt Groups): T erminal/Circular Hunt Groups • FF4 (Ringing and Hunt Groups): Ringing Assignm ents (all) Hardware Re qui reme nts • A pilot number can be provided by installing a 2 watt 450 Ohm res istor on the ana[...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-49 T erminal, Distributed and Longest Idle Hunting (CPC-AII and CPC-B V e rsion 2.0 or higher) Beginning with CPC-B V ersion 2.0, three types of hunt groups are ava ilable: T erminal, Distributed, and Longest Idle. In addition, CPC-AII and C[...]

Chapter 3. System Features Section 70 0 - Operation Page 3-50 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • FF4 (Ringing and Hunt Groups): Hunt Group T ransfer T imer • FF4 (Ringing and Hunt Groups): Hunt Group Extension Number • FF4 (Ringing and Hunt Groups): T ransfer Extension Number • FF4 (Ringing and Hunt Groups): CO Delayed Day R[...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-51 forwarding set, unless call forwarding is set to an outside number . In previous versions, hunting would skip an extension with call forwarding set. The following call types will hunt to a member that has call forwarding set: - Interc om [...]

Chapter 3. System Features Section 70 0 - Operation Page 3-52 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Figure 2- 2. SMDR Format for CPC-AII and CPC-B V ersion 3.1 or hi gher 0 1 2 3 4 5 6 7 012345 678901 23456789 01234567 890123 45678901 23456789 01234567 890123 45678901 234567 1 2 3 4 5 6 7 8 9 T MM/DD HH :MM:SS HH: MM.SS NNN DD DDDDDDDD D[...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-53 Figure 2- 3. SMDR Format for CPC-A and CPC-B V ersions Pr ior to 3.1 Related Programming • FF1 (System): Parity Check • FF1 (System): Odd/Even Parity • FF1 (System): Baud Rat e • FF1 (System): Stop Bi t Length • FF1 (System): Da[...]

Chapter 3. System Features Section 70 0 - Operation Page 3-54 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T1 Interface (CPC-B V ersion 4.0 or higher) Description The T1 Interface is a digital trunk ca rd that provides twenty-four 64 kbps channels, for a total transmission rate of 1.544 Mbps. T1 lines can be leased from local exchange ca rriers[...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-55 - 1 T1 T runk Card (VB-43561 - 1 T1 MDF Card (VB-43562) - 1 Sync Card (VB-43563). In addition, one T1 Cable (VB-43564) is required to install a T1 i n a double cabinet if the T1 card is located in the slave c abinet. T o install two T1s i[...]

Chapter 3. System Features Section 70 0 - Operation Page 3-56 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T elephony Services (CPC-AII V ersion 7.0 and higher and CPC-B V ersion7.0 and higher) Description Computer T elephony Integration (CTI) provides communication and coordination of operation between computers a nd the telephone system. One [...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-57 . Related Programming • FF1 (System): API Port T ype • FF1 (System): API Baud Rate Hardware Re qui reme nts • VB-43941 T elephony Services Kit. This kit includes a Panasonic API Card, the API Serial Connector (two ports) and one 3 1[...]

Chapter 3. System Features Section 70 0 - Operation Page 3-58 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T oll Rest riction (All V ersions) Description Access levels, including the prohibition of long distance calls or after-hours calls, can be assigned to specific extensions or CO lines using the T oll Restriction feature. This minimizes non[...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-59 3 Full restriction of operator calls (old dialing plan). Selectable restriction of operator calls (new NAN P). Selecta ble restriction of inte rnational calls ( defaulted to full restriction - ssee Notes) Selectable restriction of N11 cod[...]

Chapter 3. System Features Section 70 0 - Operation Page 3-60 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 The following calling restrictions are a lso available: • Station Lockout Key Code Restriction A key code must be entered before ca lling out when the Station Lockout feature is activa ted. • Account Code Restriction An Account Code mu[...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-61 T runk Groups (All V ersions) Description T runks can be placed in trunk groups. When a trunk group is accesse d, the DBS automatically selects an open trunk from the group. Operation T o access a tr unk group, do one of the following: ?[...]

Chapter 3. System Features Section 70 0 - Operation Page 3-62 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T runk Name Assignment (CPC-AII and CPC-B V e rsion 2.0 or higher) Description Y ou can display a name, number, o r message of up to six characters on the LCD in place of your CO trunk line number . The name will appear when a CO call is r[...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-63 T runk Queuing (All V ersions) Description If all outside lines in a Trunk Group are busy , the system can call you when a line becomes free. Simply pick up the handset and dial t he telephone number when the T runk Callback alert tone ri[...]

Chapter 3. System Features Section 70 0 - Operation Page 3-64 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Considerations • Response to the T runk Callback alert tone must be within sixteen seconds or T runk Queuing will be canceled. • If a call arrives fr om an outside line while the T runk Queuing feature is activated, T runk Queuing will[...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-65 Related Programming • FF1 (System): Extension Class of Service Sett ing • FF1 (System): Ring Patterns for UNA T e r minals (M, C, & B) • FF3 (Extension): Extension Class of Service Assignment • FF4 (Ringing and Hunt Groups): C[...]

Chapter 3. System Features Section 70 0 - Operation Page 3-66 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 VA U (All V ersions) Description The V oice Announce Unit (V AU) is a digital answering device that can be connected to the DBS. It provides for the recording and playback of up to two voice messages, along with the ability to transfer inc[...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-67 2. After the V AU a nswers, do one of the following: Notes: • Y ou can enter the *97 codes again to replay messages without ending your call. • Y ou can only record one message at a time. T o record another message, you must end your [...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-68 •The Call W aiting/OHV A option had to be set to “off.” (FF3 1-144# 8#). •Auto Pickup had to be set to “on” (FF3 1-144# 12#). •All FF keys for the extension port had to be cleared. The V AU assignment now eliminates the need[...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-69 Before the W alking TRS Class of Service feature can be used, a W alking Class of Service code must be entered at your extension before using dialing privileges at another extension. Operation T o enter a W a lking Class of Serv ice code:[...]

Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-70 2. Dial “#12.” 3. Enter the original W alking Class of Service code. 4. Press “#.” 5. Replace the handset. T o confirm a W alki ng COS code (Attendant Phone only): 1. Pick up the handset. The phone issues intercom dial tone. 2. Pr[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-1 Chapter 4. Key Telephone Features This chapter describes DBS key telephone feat ures. DBS key telephones are proprietary digital phones that provide feature acce ss through a combination of feature keys and acce ss codes. This chapter c[...]

4-2 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Last Number Redial 4-59 Line Appearances 4- 60 DSS/B LF Appe arance s 4-61 Meet-Me Answer 4-67 Message W aiting/Callback Request 4-68 Non-Appearing Outside Lines 4-70 Of fhook Signaling 4-71 Of f hook V oice Announce (OH V A) 4-72 One-T ouch Keys 4-74 One-T ouch VM Access 4-78 Onhook Dialing 4-81[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-3 Key Phone As an example of a key phone, Figure 4-1 illustrates the DBS key phone model VB-43225. The VB-43225 provides a large display that includes one- touch access to speed dial numbers, telephone fe atures, and help screens. Please [...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-4 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Operation T o se t an Abse nce Message 1. Press the ON/OFF key . • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Dial “71.” “Enter Msg Code” appears on the display . 3. Enter a message code betwe en 0 and 9 [...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-5 Related Programming • FF1 (System): Extension Class of Service Sett ing ( CPC-AII and CPC-B V ersion 3.1 or higher) • FF3 (Extension): Extension Class of Service Assignment (CPC-AII and CPC-B V ersion 3.1 or higher) • FF6 (Names a[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-6 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 - Direct trunk calls (including DID/DNIS) - T ransfe rred trunk calls. • Callback to an incoming CO call on a Private Line is available if the Absence Message fea ture is activated. Auto Redial (CPC-AII and CPC-B V e rsion 7.0 or higher[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-7 Considerations Paging Gr oups . Both extensions must belong to the same paging group (1- 7). Paging group 0 does not allow override. Overrid e Restricti ons . Bar ge -in for Direct Lines cannot ove rride a DL under the following conditi[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-8 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • FF1 (System): Extension Class of Service Sett ing ( CPC-AII and CPC-B V ersion 3.1 or higher) • FF3 (Extension): Extension Class of Service Assignment (CPC-AII and CPC-B V ersion 3.1 or higher) • FF3 (Extension): Busy Override Sen[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-9 For example, if an outside call on line 1 is sent to extension 135, but extension 135 is busy or does not answer , the call will ring at the covering phone and “TRK #01> 135” will appear on the covering phone’ s dis play . If t[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-10 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 The length of a conversation on a CO line usually appears on display phones. The duration display shows the number of minutes and seconds the call has lasted. The display does not be gin right away; it begins either 16 or 30 seconds afte[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-1 1 Call Forwarding (All V ersions) Call Forwarding allows users to send their calls to another extension, to an outside line, or to voice mail. All versions of the DBS provide call forwarding; however , some call for warding enhancements[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-12 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Call Forwarding--Externa l ( CPC-A and CPC-AII and CPC-B V ersions prior to 7.0 ). Whe n Call Forwarding- External is activate d, all incoming intercom calls to an extension will be forwarded to an outside number . For calls to be forwar[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-13 . “ENTER FWD EXT#” appe ars on the display . 4. Enter the number of the extension you want to receive your calls. 5. Press the ON/OFF key . • The DND/CF LED lights. • “FWD-EXT 135” appears on the 2nd line of the display if [...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-14 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • The DND/CF LED lights. • “FWD OUTSIDE” appears on the 2nd line of the display . T o activate Call Forwarding to an outside number (CPC-AII/CPC-B V e rsion 7.0 or higher): Note: T o forw ard to an outside number , the trunk sele[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-15 3. Hang up. Related Programming • FF1 (System): Call Forward No Answer T imer (CPC-AII and CPC-B V ersion 3.1 or higher) • FF1 (System): Extension Class of Service Sett ing ( CPC-AII and CPC-B V ersion 3.1 or higher) • FF3 (Exten[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-16 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • V oice calls do not forwa rd when Call Forwarding--No Answer is used. • If several calls arrive at once at an extension set for Call Forwarding-No Answer , all of the cal ls will be queued. (The timing for e a ch call begi ns with [...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-17 Call Hold (All V ersions) The DBS provides both Exclusive and System Hold. Exclusive Hold Description W ith Exclusive Hold, only the extension that held the call can retrieve it. Exclusive Hold can be used to hold CO calls and intercom[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-18 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • FF1 (System): Non-Appearing Central Office Line Hold Considerations • When using an outside line for which there is no line key on your extension, press the HOLD key to place the call on hold, and then press a vacant line key . Rel[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-19 • “Hold TRK #XX” (wher e “XX” is the outside line number) appears on the display . T o releas e a call plac ed on System Hold f rom the extension t hat placed it there: Press the line key that is flashing green. • The line [...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-20 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • If the Automatic Outside Line Hold feature is programmed f or your system, pressing any other line key will place your original call on S ystem Hold. • A held call w ill reca ll if it is not retrieved befor e the Hold Recall T imer[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-21 Call Park (All V ersions) Description Y ou can use the Call Park function to transfer a call, even if you cannot locate the intended recipient of the call. Simply park the call, and then page the person you want to transfer to. That pe[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-22 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 3. Enter the Pa rk Number assigned to the call. “P ARK PICK XX” (where “XX” is the park number) a ppears, and then “CO T ALK #XX” (where “XX” is the trunk number of the call) appea rs. Related Programming • FF1 (System)[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-23 Operation 1. Pick up the handset. The phone issues intercom dial tone. 2. Dial “79.” 3. Enter the number of the ringing extension. • The extension number or the outside line number of the caller appear s on the display . • The [...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-24 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Group Call Pick up Description Using the Group Call Pickup feature, you can answer calls to other extensions in your Paging Group without entering the number of the ringing extension. Group Call Pickup can also be programmed into an FF k[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-25 • Y ou can answer incoming calls, Intercom T one Calling, or Intercom V oice Calling using the Group Call P ickup feature. Y ou cannot answer Paging or Callback with this feature. Call T ransfer (All V ersions) The DBS provides two c[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-26 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Related Programming • FF1 (System): Onhook (Automatic) T ransfer • FF1 (Syst em): Recall T imer for Extension-T ransferre d CO Calls • FF1 (Syst em): Recall T imer f or Extension-T ransfer red Intercom C alls • FF1 (Syst em): Rec[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-27 Screened T ransfer Description Using the Screened Tr ansfe r feature, you can contact a third party and announce the call before the transfer . Operation T o use Scr eened T ra nsfer when your syste m is set for Onhook T r ansfer: 1. P[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-28 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 2. Dial the extension number to which the call is to be transferred. 3. When your call is answered, inform the third party of the transfe r . • The EXT LED stops flashing and r emains lit. • “T alk-EXT XXX” (where “XXX” is th[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-29 extension after T ransfer Reca ll T imer expires. The other extension’ s number and the number of the trans ferr ed CO line or extension then appear on your display and the call is returned to your extension. (For example, if you tra[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-30 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 3. Press “3.” • The EXT LED flashes. • “Call W ait XXX” (where “ XXX” is the extension) appears on the display . 4. If you want to send a text message, dial the desired message code ( 5-9). The corresponding message displ[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-31 • The LED of the T alk Back key flashes gr een. • The current call is held automatically . 3. Press the T alk Back key again to return to the original call. The LED of the T alk Back key goes off when the Call W aiting party hangs [...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-32 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Call W aiting/OHV A T ext Reply (CPC-AII and CPC-B V e rsion 4.0 or higher) Description When a busy party receives an indication of incoming intercom call, the busy party can respond by sending a text message back to the caller . The tex[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-33 Caller ID Call Log (CPC-AII V ersion 6.1 or higher and CPC-B V ersion 6.1 or higher) Description The Call Log keeps a record of Caller ID calls to individual phones. The Call Log allows users to view Caller ID calls that have been se n[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-34 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T ypes of Calls Inc luded The call log stores information for Caller ID calls that ring a phone. I f the phone does not ring (for instance when Call Forward - All Calls is active), there is no entry in the Call Log for that call. Call Lo[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-35 Figure 4- 3. Call log forma t for the small- display phone- -time and date Pressing the CONF key again displays the next level of information. Figure 4- 4. Call log forma t for small-dis play phone--ans wer informatio n Pressing the CO[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-36 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Log Format for the Large-Display Phone. Large-display phone users can view all four levels of the Call Log on one screen. For example, when the large-display phone user presses the Call Log Key , the following display appears: Figure 4-6[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-37 viewing detailed information, the detailed information is displayed for the newly selected log entry . Exit the Call Log display by pressing the ON/OFF key . Considerations • Caller ID feature must be installed a nd enabled. (See “[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-38 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T o answer t he callback r ing: 1. Pick up the handset when you hear the callback ri ng. • “Camp-on Call” appears on the display . • The EXT LED flashes. • The system autom atically dials th e called extensi on. Related Program[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-39 2. Dial the telephone number . The dialed number appears on the display . 3. Complete the call and replace the handset. • The line LED changes from gree n to red and then goes of f. • The time and dat e reappears on the displa y . [...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-40 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • Three extensions • Four extensions. Operation T o establish a Confere n ce Ca ll: 1. Press HOLD or the line key of your current call to place it on hold. The extension number , outside line number , or na me of the party on hold ap[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-41 T o esta blish an Unsupervised C onference Call : 1. Press HOLD or the line key of your current call to place it on hold. The outside line number or name of the party on hold appears on the display . 2. Press an unlit line key . • Th[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-42 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Delayed Ringing (CPC-AII and CPC 2.0 and higher) Description Delayed ringing causes a call that is unanswered at a primary extension to ring at a secondary extension. CO delayed ringing causes an incoming outside call to ring at a design[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-43 W ith CPC-A and CPC-B V ersion 1.0, a maximum of two attendants can be assigned. Beginning with CPC-B V ersion 2.0, up to four attendants can be assigned. Operation 1. Pick up the handset or press ON/OFF . The phone issues intercom dia[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-44 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Dial T one Disable (All V ersions) Description The intercom dial tone can be turned off at a phone. Dial tone is turned off when a headset is used. Operation T o disable the intercom dial tone: 1. Press the ON/OFF key . • The phone iss[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-45 Do-Not-Disturb (DND) (All V ersions) Description An extension can be made unavailable by ac tivating Do-Not-Disturb (DND). When DND is activated at an extension, ca lls to that extension receive busy tone. Operation T o act ivate DN D:[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-46 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Related Programming • FF1 (System): Extension Class of Service Sett ing ( CPC-AII and CPC-B V ersion 4.0 or higher) • FF3 (Extension): Extension Class of Service Assignment (CPC-AII and CPC-B V ersion 4.0 or higher) Considerations ?[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-47 EM/24 Console (All V ersions) Description Connecting an EM/24 console to your extension adds twenty-four FF keys. By assigning extensions to its FF keys, you can use an EM/24 console as a BLF (Busy Lamp Field). Please refer to “Appen[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-48 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Note: FF keys assigned as CO lines must be cleared using system programming before new FF assignments can be made. Operation T o assign pre - programmed codes to an FF key : 1. Press the ON/OFF key: • The phone issues intercom dial ton[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-49 T o assign Ca ll Forwarding--Externa l to an FF key ( CPC-AII/CPC-B prior to 7.0): 1. Press the ON/OFF key . 2. Press the PROG key . 3. Press the FF key to be programmed. “Enter Code” appears on the display . 4. Enter “72.” 5. [...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-50 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 “ENTER FWD EXT#” appe ars on the display . 6. Press the AUTO key . 7. Enter the Speed Dial code (System Speed dial 00-89 or Personal Speed dial 90-99 or 900-909). Note: The speed dial code must include the CONF key (to indicate a tru[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-51 T o check a programmed FF key: 1. Press the ON/OFF key: • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Press the CONF key . “C” appear s in the display . 3. Press the FF key to be checked. The programmed dat[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-52 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 DND Activate/Cancel 73 Absence Message Activate/ Canc el 71 Call Forwarding 72, 720, 721, 722, 723 or 724 Reminder Ca ll Activate/Cancel #4 Station Lockout 74, lockout code (max. 4 digits) Dial T one On/Off #50 Direct Call Pickup 79 Grou[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-53 • If a new code is programmed into a ke y , the previously programmed code is er ased. • T o erase a code programmed into a key , press the HOLD ke y when the display reads “Enter Code.” “Code Cleared” then appear s on the [...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-54 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Handsfree Answerback (All V ersions) Description Use the Handsfree Answerbac k feature to answer a call without lifting the handset. The DBS system must be programmed for V oice Calling for you to use this feature. If your system is not [...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-55 Handsfree Op eration (All V ersions) Description Handsfree operation is available w ith all speakerphones (but not the DSL T). This type of operation allows you to use all available DBS features without lifting the handset. Operation T[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-56 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Hot Dial Pad Description The dial pad on digital key phones can be designated as “hot” on an extension-by-extension basis. The Hot Dial Pad allows the user to initiate a call without going of fhook. Extensions with the Hot Dial Pad e[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-57 T one Calling. W ith tone ca lls, a ringing tone is sent to the called extension. System programming determines whether the DBS uses voice or tone calling as a default. If voice calling is the default, dialing “1” afte r the extens[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-58 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 4. Replace the handset. T o make an T one Call: 1. Pick up the handset. The phone issues intercom dial tone. Note: If you are c alling from an extension programmed for prime line preference, pr ess the FF key programmed for intercom oper[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-59 Related Programming • FF1 (System): Ext ension Intercom Calling • FF1 (Syst em): Alert T one for V oice Calls • FF1 (System): Extension Class of Service Sett ing ( CPC-AII and CPC-B V ersion 4.0 or higher) • FF3 (Extension): Ex[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-60 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 2. Press the REDIAL key . The last number dialed appears on the display . 3. Complete the call and replace the handset. The line key LED changes from gre en to red and then goes of f . Considerations • If the Auto Flash Redial feature [...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-61 DSS/BLF Appearances (CPC-AII and CPC-B V e rsion 2.0 or higher) Description When a DSS/BLF key is programmed, it automatically provides direct station selection and busy lamp field for the assigned extension number . If desired, the DS[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-62 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Related Programming • FF1 (System): Extension (BLF) Delayed Ring • FF4 (Ringing and Hunt Groups): Extension Ring T able • FF5 (FF Keys): FF Key Assignments for Extensions Considerations • Ringing assignments for DSS/BLF k eys are[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-63 Related Programming • FF1 (System): Alert T one for Busy Override and OHV A • FF3 (Extension): Busy Override Send • FF3 (Extension): Busy Override Receive • FF5 (Keys): FF Key Assignment (all) Considerations • Beginning with [...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-64 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 An MCO key can be assigned to any of the pooled trunk groups. See “Pooled T runk Access” on page 4-81 for more information. See “ML/MCO Separation” (page 4-65) for information on assigning both ML and MCO keys to the same system [...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-65 Multi-Line (ML) Appearances (CPC-AII and CPC-B V e rsion 2.0 or higher) Description Y ou can make and r eceive both CO line calls and Intercom Calls using a Multi-Line (ML) key . Each extension can have up to 24Multi-Line keys. The Att[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-66 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • When a CO c all or an Intercom Ca ll arrives, a search b egins for a Multi- Line key not in use. The lower numbered FF keys will be searched first. When a free Multi-Line key is found, the LED f lashes green and the extension rings. [...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-67 Considerations • The initial setting for all extensions (except the first attendant phone) is MCO. • The initial setting for the first attendant phone (port 1) is ML. Meet -Me Answer (All V ersions) Description Y ou can answer a Pa[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-68 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Message W aiting/Callback Request (All V ersions) Description If you try to call an extension that is busy or does not answer , you can leave a message requesting a return call. Operation T o le ave a Cal lbac k Reque st: 1. Press the ON[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-69 • If extension 135 left the Callback Request and If you extension is set for V oice Calling, “T alk-EXT XXX” (where “XXX” is the number of the extension that left the Callback Request) appears on the display . • When your c[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-70 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Related Programming • FF1 (System) Extension Class of Service Setting (CPC-AII and CPC-B V ersion 3.01 or higher) • FF3 (Extension) Extension Class of Service Assignment (CPC-AII and CPC-B V ersion 3.01 or higher) Considerations • [...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-71 Selecting a Non-Appearing Outsi de Line 1. Pick up the receiver or press ON/OFF . 2. Dial 88 . 3. Dial the outside line number (01-64). 4. Dial the telephone number . Holding a Non-Appearing Outside L ine Instead of an FF key , the EXT[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-72 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Considerations • The system does not send the offhook si gna l under the following conditions: - During a c onference call - While the called e xtension is on hold - During a call on a CO line for which the re is no line key on the cal[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-73 • The T alk Back key fla shes red. 4. Make your announcement. T o answer a n OHV A: 1. Press the T alk Back key ( *3 must be programmed in an FF key). The T alk Back key fla shes red. 2. T o return to the previous call, pre ss the T [...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-74 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Considerations • The held call is transferred as soon as the extension sending the OHV A hangs up. • If the transferred call i s not answered immediate ly , i t will queue for a set time limit , then return to the e xtension sending [...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-75 7. Press the HOLD key . T o assign S ystem Speed Dial numbers to One-T ouch keys: 1. Press the ON/OFF key . • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Press the PROG key . 3. Press the One-T ouch key to be p[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-76 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 7. Press the AUTO key . 8. Enter the Speed Dial number for the telephone number . 9. Repeat steps 7 and 8 for any additional Speed Dials to be chained. 10. Press the HOLD key . 1 1. Press the ON/OFF key . The ON/OFF LED goes off. T o ass[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-77 6. Enter the telephone number . 7. Press the HOLD key . 8. Press the ON/OFF key . The ON/OFF LED goes off. T o check a programmed One-T ouch key: 1. Press the ON/OFF key . • The phone issues intercom dial tone. • The ON/OFF LED lig[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-78 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T abl e 4-9. One-touch a ccess codes f or trunk group numbe rs • One-T ouch keys cannot be che cked while Station Lockout is set. One-T ouch VM Access (CPC-AII and CPC-B V e rsion 5.0 or higher) Description One-T ouch VM Ac cess simpli[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-79 Operation T o assign a voice mail ke y: Note: Y ou c annot program this feature if trunks ar e assigned to the key . First clear the trunk assignments, then use the following procedures to assign the VM key . 1. Press the ON/OFF key . [...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-80 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Considerations • The VM key can be used with the Panasonic V oice Mail or with third- party voice mail systems. • If the voice mail password is over three digits long, assign the password to a personal or system speed dial number (00[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-81 Onhook Dialing (All V ersions) Description Onhook Dialing is a standard feature for DBS key phones. T o dial onhook, the user simply pre sses the ON/OFF key . Users can dial onhook using the dialpad, one-touch keys, or FF keys. Pooled [...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-82 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 3. Dial the telephone number . The number appears on the display . 4. Complete the call and replace the handset. The LED of the ML or MCO key goes off. T o select a Pooled T runk group that is not assigned to an FF key: 1. Press the ON/O[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-83 • If a ML or MCO key is assigned line group number 9 and LCR has been activated, LC R is selected autom atically . • Press the ML or MCO key that flashes red to answer incoming calls. • If one group is set aside for da ta lines, [...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-84 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Considerations • T o make an Intercom Call, pre ss the FF key programmed as an intercom key and then dial the extension number . • If a member of the trunk group assigned to F F1 is also assigned t o a Direct Line key , Prime Line Pi[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-85 Related Programming • FF2 (T runks): Private T runk Line • FF1 (System): Least Cost Routing (LCR ) A ccess • FF2 (T runks): Pooled T runk Access for Group “9” • FF2 (T runks): Pooled T runk Access for Groups “81-86” •[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-86 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • The ON/OFF LED lights. 2. Press “#4.” “Enter T ime HHMM” appears on the display . 3. Enter the time you wish the Reminder Call to sound. Enter the desired time in 12-hour format, followed by a “1” for a.m. or a “2” fo[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-87 Ringing Line Preference (All V ersions) Description Ringing Line Preference enables an extension to answer an incoming CO call, hold recall, or transfer call by simply picking up the handset or pressing ON/OFF . Related Programming •[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-88 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • The line LED lights green. • “CO T ALK #XX” (where “XX” is the line) appears on the display . 2. Press the AUTO key . 3. Press “*.” The dialed number appears on the display . 4. Complete the call and replace the handset[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-89 Operation T o assign P ersonal Speed Dialing: 1. Press ON/OFF . 2. Press PROG . 3. Press a One-T ouch key or pre ss AUT O followed by the personal spee d dial bin number (90-99 or 900-909). 4. If you want to include a trunk access co d[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-90 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 2. Press the CONF key . “C” appear s on the display . 3. Press a Personal Speed Dial key . The programmed data appea rs on the display . 4. Press the ON/OFF key . The ON/OFF LED goes off. T o assign a name to a Personal Spee d Dial n[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-91 5. Press ON/OFF again. Related Programming • FF10 (Speed Dialing): Personal Speed Dial Numbers • FF3 (Extensions): PSD Name Display (5 or 10 Names) • FF6 (N ame): PSD Names Considerations • Personal Speed Dial numbers can conta[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-92 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 System Speed Di al Description Frequently called numbers can be stored using the System Speed Dial feature. System Speed Dial numbers are programmed from the Attendant Phone and can be used by any extension. W ith all versions, up to 90 [...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-93 2. Press the CONF key . “C” appear s in the display . 3. Press AUTO . 4. Press a System Speed Dial key . The programmed data appea rs on the display . 5. Press the ON/OFF key . • The ON/OFF LED goes off. • The date and time app[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-94 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Speed Di al Linking Description Y ou can automatically link together up to five SSD numbers in one Personal Speed Dial Bin to handle telephone numbers longer than 16 characters. Pressing the one Personal Speed Dial Key dials the entire n[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-95 T o u se a Pers onal Spee d Dia l Key that links mul tiple Sy stem Sp eed Dials: 1. If necessary , select the trunk group (9, 81-86). (Normally the trunk is sele cted by t he Spee d Dials. 2. Press the Personal Speed Dial key . T o man[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-96 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Station Lockout (All V ersions) Description Use the Station Lockout feature to dial a Station Lockout code that prevents other users from using your phone. T o activate Station Lockout: 1. Press the ON/OFF key . • The phone issues inte[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-97 Related Programming • FF3 (Extensions): Extension Lockout Code Considerations • A locked extension can be used for Intercom Calls. • Station Lockout key codes can only be set from an attendant phone or a key phone. • Y ou canno[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-98 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 3. Dial the telephone number of the party you want to connect to your original call. 4. After the call goes through, press the CONF key . • A three-party Conference Call is initiated. • “Conf #XX #YY” (where “ XX” is the firs[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-99 Note: See “One-T ouch VM T r ansfe r” on page 2-18 f or a si milar tr ansfer key . The V oice Mail T ransfe r Key provides faster operation than the One T ouch V oice Mail T ransfer Key but may not work with some voice mail systems[...]

Chapter 4. Key Telephone Featur es Section 700 - Operation 4-100 DBS Manual - Revi sed April 2000 DBS-2.3/9.2-700 Programming The V oice Mail T ransfe r Key may be assigned from a phone or through system programming. T o assign a V oice Mail key from a phone: 1. Press the ON/OFF key . • The phone issues intercom dial tone. • The ON/OFF LED ligh[...]

Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-101 Digit Storag e . Up to six digits can be stored under the VM/TRF key . This total can be comprised of any combination of the voice mail extension number and the special codes. If more than six digits are required, a PSD or SSD number [...]

[...]

DBS-2.3/9.2- 700 DBS Manual - R evised April 2000 5-1 Chapter 5. DSLT Features This chapter describes feature s that are available w ith the Digital Single Line T elephone (DSL T). This chapter covers the following topics: T opic Page DSL T 5- 3 Absence Message 5-4 Auto Redial 5-6 Busy Override 5-6 Call Forwarding 5-7 Call Hold 5-1 1 Call Park 5-12[...]

5-2 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700[...]

Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-3 DSL T Figure 5-1 illustrates the DSL T . For more informa tion on DSL T operation, see the Digital SL T User ’ s Guide (Section 790). Please refer to “Appendix A: CPC-EX 1.0 Updates” a nd “Appendix B: CPC- All/B 8.0 Updates” for additio[...]

Chapter 5. DSLT Features Section 70 0 - Operation 5-4 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Absence Message (All V ersions) Description DSL T users ca n leave text messages on their phones when they are awa y . When the unattended extension is called by a display phone, the text message appears on the caller ’ s phone. One of the follo[...]

Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-5 T o Canc el an Ab sence Mes sage 1. Lift the handset or press ON/OFF . 2. Dial “71.” 3. Replace the handset or press ON/OFF . Related Programming • FF1 (System) Extension Class of Service Setting (CPC-AII and CPC-B V ersion 3.1 or higher) ?[...]

Chapter 5. DSLT Features Section 70 0 - Operation 5-6 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Forwarding. In versions prior to 5.0, incoming tru nk calls to extens ions are routed according to the ringing assignment for the trunk. The following types of incoming trunk calls follow Permanent Call Forward settings: - Direct trunk calls (incl[...]

Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-7 2. Dial the extension number . 3. When you hear busy tone, dial “4.” • Both phones issue an alert tone (system programming required). Related Programming • FF1 (System): Alert T one for Busy Override and OHV A • FF1 (System): Extension [...]

Chapter 5. DSLT Features Section 70 0 - Operation 5-8 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Call Forwarding--All Calls . When th is feature is activate d, all incoming calls to an e xtension are immediate ly forwarded. Call Forwarding--No Answer . When this feature is activated, unanswered calls ring until the Call Forward No Answer time[...]

Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-9 Operation T o activate Call Forwarding: 1. Lift the handset or press ON/OFF . The phone issues intercom dial tone. 2. Dial “72.” 3. Dial the appropriate call forwarding code. Note: Beginning with CPC-AII and CPC-B V ersion 7.0, all forwarding[...]

Chapter 5. DSLT Features Section 70 0 - Operation 5-10 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • FF1 (System): Extension Class of Service Sett ing ( CPC-AII and CPC-B V ersion 3.1 or higher) • FF3 (Extension): Extension Class of Service Assignment (CPC-AII and CPC-B V ersion 3.1 or higher) • FF3 (Extension): Permanent Call Forward T [...]

Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-1 1 • Calls can be forwarded to a third-party voice mail (a system other than the DBS V oice Mail) by using the “Call Forward ID Code” desc ribed on page 3-13. • Beginning with CPC-AII and CPC-B V ersion 7.0, all call types can be forwarded[...]

Chapter 5. DSLT Features Section 70 0 - Operation 5-12 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • If there is no response to the Hold Recall tone, the tone is issued at the Attendant Phone. However , no tone is issued at the Attendant Phone if Night Mode is activated. • If your system has onhook transfer activated, and you have placed a[...]

Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-13 T o retrie ve a call park ed by the attenda nt (after receiving the park number from the attendant): 1. Pick up the handset. The phone issues intercom dial toned. 2. Dial “76.” 3. Enter the Pa rk Number assigned to the call. “P ARK PICK XX[...]

Chapter 5. DSLT Features Section 70 0 - Operation 5-14 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Call Pickup (All V ersions) DSL T s c an use both directed and group call pickup. Direct Call Pickup Description A call to an extension can be answered from a ny other extension with the Direct Call Pickup feature. Operation 1. Lift the handset. [...]

Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-15 Group Call Pick up Description Use the Group Call Pickup feature, to answer calls to other extensions within your Paging Group ( 01-07) without entering the number of the e xtension that is ringing. Operation 1. Lift the handset. 2. Dial “70.?[...]

Chapter 5. DSLT Features Section 70 0 - Operation 5-16 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Call T ransfer (All V ersions) The DBS provides two call transfer methods: blind transfer and screened transf er . Blind T ran sfer Description Blind transfer allows the transfer of a call directly to an extension, without waiting for the ca lled[...]

Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-17 For example, if extension “A” is forwarde d to extension “B,” calls that are transferred to extension “A” w ill be forwarded to extension “B.” • When you transfer a call to an extension that doe s not answer and does not have C[...]

Chapter 5. DSLT Features Section 70 0 - Operation 5-18 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Related Programming • FF1 (System): Onhook (Automatic) T ransfer • FF1 (Syst em): Recall T imer for Extension -T ransferred CO C alls • FF1 (Syst em): Recall T imer for Extension -T ransferred CO C alls Considerations • Y ou cannot transf[...]

Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-19 Call W aiting (All V ersions) Description Y ou can send a Call W aiting signal, followed by a brief LCD message, to a busy extension. The party receiving the message need only replace the handset and then pick it up again to be automatically con[...]

Chapter 5. DSLT Features Section 70 0 - Operation 5-20 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 The current call is disconnected. 2. Pick up the handset. Y ou are automatica lly connected to the extension sending the Call W aiting. T o answer Ca ll W aiting (without disconnecting the current ca ll): 1. Press HOLD . • The current call is d[...]

Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-21 Camp-on (All V ersions) Description If you reach a busy extension, you ca n use the Camp-on feature to alert you with a ring when the extension becomes free. Y ou can then to pick up your handset to automatic ally dial the extension. Operation T[...]

Chapter 5. DSLT Features Section 70 0 - Operation 5-22 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • An extension can only have one call camped on at a time. For example, if Extension 152 camps on to Extension 153, another extension cannot camp on to 153, as long as 152 is camped on. • An extension that has initiated a camp-on cannot recei[...]

Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-23 3. Press CONF when your call is answered. Considerations • Press the FLASH key to exit a Conference Call. • The Hold feature cannot be use d during a three-party conference . Dial “0” for Attendant (All V ersions) Description The Attenda[...]

Chapter 5. DSLT Features Section 70 0 - Operation 5-24 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Dial T one Disable (All V ersions) Description The intercom dial tone can be turned off at a phone. Dial tone is turned off when a headset is used. Operation T o disable the intercom dial tone: 1. Press the ON/OFF key . • The phone issues inter[...]

Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-25 Do-Not-Disturb (DND) (All V ersions) Description An extension can be made unavailable by ac tivating Do-Not-Disturb (DND). Calls to extensions with DND activated receive busy tone. Operation T o act ivate DN D: 1. Lift the handset or press ON/OF[...]

Chapter 5. DSLT Features Section 70 0 - Operation 5-26 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 routed to the extension defined in permanent call forwarding. The following types of incoming trunk calls will follow permanent call forward settings: - Direct trunk calls (including DID/DNIS) - T ransfe rred trunk calls. • The DND feature c an[...]

Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-27 3. If the system default is voice calling, dial a “1.” The called extension rings. Related Programming • FF1 (System): Ext ension Intercom Calling • FF1 (Syst em): Alert T one for V oice Calls • FF1 (System): Extension Class of Service[...]

Chapter 5. DSLT Features Section 70 0 - Operation 5-28 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Considerations • If the Auto Flash Redial feature is set, you can flash the outside line once by pressing the REDIAL key at the busy tone. The last number dia led can then be redialed. • The Last Number Redial feature can re dial a number up [...]

Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-29 Message W aiting/Callback Request (All V ersions) Description If you call an extension that is busy or does not answer , you can leave a message requesting a return call. Operation T o leave a Message W aiting/Ca llback Request: 1. Lift the hand[...]

Chapter 5. DSLT Features Section 70 0 - Operation 5-30 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Related Programming • FF1 (System): Extension Class of Service Sett ing ( CPC-AII and CPC-B V ersion 3.01 or higher) • FF3 (Extension): Extension Class of Service Setting (CPC-AII and CPC-B V ersion 3.01 or higher) Considerations • Up to fo[...]

Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-31 2. Dial the desired extension number . 3. Upon hearing busy tone, press “5.” T o tr ansfer a call using OHV A 1. Press the HOLD key . 2. Dial the number of t he extension to which the call will be transferred. Y our phone issues a busy tone [...]

Chapter 5. DSLT Features Section 70 0 - Operation 5-32 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • If the transferred call i s not answered immediate ly , i t will queue for a specified time and then return to the extension sending the OHV A. (The recall ti me is set in the T ransfer -Recall T imer .) • Y ou cannot rece ive a Call W aiti[...]

Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-33 • FF2 (T runks): Pooled T runk Access for Group “9” • FF2 (T runks): Pooled T runk Access for Groups “81-86” • FF3 (Extension): Forced Least Cost Routing • FF8 (LCR) : LCR Settings (all) Considerations • There are seven groups [...]

Chapter 5. DSLT Features Section 70 0 - Operation 5-34 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 3. Replace the handset or press ON/OFF . Considerations • A sixteen-second alarm tone will be issued at the s pecified time. • One Reminder Call may be set for each telephone. • T o change the Reminde r Call, enter a new time . • If the e[...]

Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-35 Considerations • Any previously saved number is erased when a new number is save d. • The Saved Number Redial feature can redial a number up to sixteen digits long. • A maximum of five chained Speed Dialing codes can be stored. Speed Diali[...]

Chapter 5. DSLT Features Section 70 0 - Operation 5-36 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • T o include a pause, pre ss REDIAL . • T o include a flash, press FLASH . 6. Press HOLD . 7. Replace the handset or press ON/OFF . T o delete a Personal Speed Dial number: 1. Lift the handset or press ON/OFF . 2. Press * . 3. Dial “80.”[...]

Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-37 • Speed Dialing cannot be checked while Station Lockout is enabled. • If the Speed Dial is used to forward to an outside number and Least Cost Routing is enabled, the Speed Dial cannot use T runk Group “9.” System Speed Di al Description[...]

Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-38 T o activate Station Lockout: 1. Press the ON/OFF key . • The phone issues intercom dial tone. 2. Dial “74.” 3. Dial the Station Lockout code. 4. Press the ON/OFF key . T o deactivate Station Lockout: 1. Press the ON/OFF key . • The phon[...]

DBS-2.3/9.2- 700 DBS Manual - R evised April 2000 6-1 Chapter 6. SLT Features This chapter describes fea tures that are available with single-line telephones (SL T s). Single-line telephones are industry-standard 2500 sets. SL T s are not equipped with feature keys or line keys, so basic telephone operations are performed by pressing dialpad keys a[...]

6-2 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700[...]

Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-3 Absence Message (All V ersions) Description SL T use rs can leave text messages on their phones when they are away . When the unattended extension is dialed by a key phone, the text message appears on the caller ’ s phone. One of the following me[...]

Chapter 6. SLT Features Section 700 - Operation 6-4 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T o Canc el an Ab sence Mes sage 1. Lift the handset. 2. Dial “71.” 3. Replace the handset. Related Programming • FF1 (System): Extension Class of Service Sett ing ( CPC-AII and CPC-B V ersion 3.1 or higher) • FF3 (Extension): Extension Clas[...]

Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-5 calls are routed to the extension defined in perma nent call forwarding. The following types of incoming trunk calls follow permanent call f orward settings: - Direct trunk calls (including DID/DNIS) - T ransfe rred trunk calls. • When an Absence[...]

Chapter 6. SLT Features Section 700 - Operation 6-6 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Considerations • Y ou cannot break in on three -party conference calls. • The default for the override a lert tone is “off.” If the override alert tone is enabled, the tone will be sent to both parties when a call is overridden. Call Forward[...]

Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-7 Call Forwarding--Busy . When this fe ature is activate d, all incoming calls to a busy extension are forwarde d to a designated extension. Call Forwarding--Busy/No Answ er . When this feature is activated, all incoming calls to an extension that is[...]

Chapter 6. SLT Features Section 700 - Operation 6-8 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Note: Beginning with CPC-AII and CPC-B V ersion 7.0, all forwarding types (All Calls, No Answer , Busy , Busy/No Answer) allow call forwarding outside eliminating the need for Call Forwarding--Externa l. 4. If you are forwar ding to an extension, en[...]

Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-9 Considerations • W ith CPC-A and CPC-B V ersions prior to 2.0, calls cannot be forwar ded to an extension that already has call forwarding activated. I n other words, phone “A” could only forward to phone “B” if phone “B” wa s not for[...]

Chapter 6. SLT Features Section 700 - Operation 6-10 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Call Hold (All V ersions) Description Call Hold provides either exclusive or system hold, depending o n system programming. W ith Exclusive Hold, only the extension that held the call can retrieve it. W ith System Hold, another extension can retrie[...]

Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-1 1 hangs up before you do. If you hang up before the other extension, the held outside line will be transferr ed to that extension. • The DBS can provide Music-on-Hold to callers placed on hold. See “Music-On-Hold” (page 3-34) f or more inform[...]

Chapter 6. SLT Features Section 700 - Operation 6-12 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 3. Enter the Pa rk Number assigned to the call. “P ARK PICK XX” (where “XX” is the park number) a ppears, and then “CO T ALK #XX” (where “XX” is the trunk number of the call) appea rs. Related Programming • FF1 (S yste m): Pa rk R[...]

Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-13 Related Programming • FF1 (System): Extension Class of Service Sett ing ( CPC-AII and CPC-B 3.1 or higher) • FF3 (Extension): Extension Class of Service Assignment (CPC-AII and CPC-B V ersion 3.1 or higher) Considerations • If more than one [...]

Chapter 6. SLT Features Section 700 - Operation 6-14 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Considerations • If more than one call is arriving at the Paging Group, the Group Call Pickup fe ature will answer the c all to the lowest port num ber first. • If the called extension belongs to more than one Paging Group, the Group Call Picku[...]

Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-15 • The third party need only pick up the handset to speak to the outside line. Related Programming • FF1 (System): Onhook (Automatic) T ransfer • FF1 (Syst em): Recall T imer for Extension-T ransferre d CO Calls • FF1 (Syst em): Recall T im[...]

Chapter 6. SLT Features Section 700 - Operation 6-16 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 The phone issues intercom dial tone. 2. Dial the extension number to which the call is to be transferred. 3. When your call is answered, inform the third party of the transfe r . 4. Replace the handset. The third party need only pick up the handset[...]

Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-17 • When you transfer a call to an extension that is busy or does not answer and does not have Call Forwarding activated, a recall tone sounds at your extension after T ransfer Reca ll T imer expires. Call W aiting (All V ersions) Description Y ou[...]

Chapter 6. SLT Features Section 700 - Operation 6-18 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 5. Remain on the line until the called party picks up. T o answer C all W aiting (and disconnect the current call): 1. Replace the handset. The current call is disconnected. 2. Pick up the handset. Y ou are automatica lly be connected to the extens[...]

Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-19 Camp-on (CPC-A 3.1 or higher , CPC-AII, and all V ersions of CPC-B) Description If you reach a busy extension, you ca n use the Camp-on feature to alert you with a ring when the extension becomes free. Y ou can then pick up your handset to automat[...]

Chapter 6. SLT Features Section 700 - Operation 6-20 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • A Camp-on request will only be accepted after Call W aiting status. • Y ou cannot camp-on to an extension that has call forwarding ac tivated. • An extension can only have one call camped on at a time. For example, if Extension 152 camps on[...]

Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-21 T o add an outside num b er (CPC-AII and CPC-B V ersion 3.1 or higher): 1. Flash the switchhook to place the current call on hold. 2. Dial a trunk group number (81-86 or 9). 3. Dial the outside number . 4. Flash the switchhook when your call is an[...]

Chapter 6. SLT Features Section 700 - Operation 6-22 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 2. Press “0.” Related Programming • FF1 (System): Second Attendant Position • FF1 (System): Thi rd Attendant Position • FF1 (System): Fourth Attendant Posit ion • FF1 (System): Attendant T ransfer Extension Dial T one Disable (All V ers[...]

Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-23 Direct T runk Access (All V ersions) Description Extensions can acce ss a specific trunk for outgoing calls. Extensions can also use Direct T runk Access to test trunks or to acce ss data trunks. Operation 1. Lift the handset. 2. Dial “88” fol[...]

Chapter 6. SLT Features Section 700 - Operation 6-24 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T o cancel DND: 1. Lift the handset. 2. Dial “73.” 3. Replace the handset. Related Programming • FF1 (System): Extension Class of Service Sett ing ( CPC-AII and CPC-B V ersion 4.0 or higher) • FF3 (Extension): Extension Class of Service Ass[...]

Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-25 Intercom Calling (All V ersions) Descriptions The DBS provides two methods of intercom calling: voice calling and tone calling. V oice Calling. W ith voice calling, intercom calls are connec ted immediately , without a ringing tone. T one Calling.[...]

Chapter 6. SLT Features Section 700 - Operation 6-26 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • FF3 (Extension): Extension Class of Service Assignment (CPC-AII and CPC-B V ersion 4.0 or higher) Considerations • When an extension’ s calling mode is set for voice calls, a “splash” tone can be sent to alert the extension to the voice[...]

Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-27 Meet -Me Answer (All V ersions) Description Y ou can answer a Paging call from any extension using the Meet-Me Answer feature. Operation 1. Pick up the handset from any extension at which you hear the Paging call. 2. Press “77.” Paging ceases [...]

Chapter 6. SLT Features Section 700 - Operation 6-28 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Message W aiting/Callback Request (All V ersions) Description If you try to call an extension that is busy or does not answer , you can leave a message requesting a return call. Operation T o leave a Message W aiting/Ca llback Request: 1. Lift the [...]

Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-29 Related Programming • FF1 (System) Extension Class of Service Setting (CPC-AII and CPC-B V ersion 3.1 or higher) • FF3 (Extension) Extension Class of Service Assignment (CPC-AII and CPC-B V ersion 3.1 or higher) Considerations • W ith CPC-A,[...]

Chapter 6. SLT Features Section 700 - Operation 6-30 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 2. Dial the desired extension number . 3. Upon hearing busy tone, press “5.” Related Programming • FF1 (System): Alert T one for Busy Override & OHV A • FF1 (System): Extension Class of Service Sett ing ( CPC-AII and CPC-B 3.1 or higher[...]

Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-31 The phone issues intercom dial tone. 2. Dial the desired trunk group number (81-86 or 9). 3. Dial the outside number . Related Programming • FF1 (System): Least Cost Routing (LCR ) A ccess • FF2 (T runks): Pooled T runk Access for Group “9?[...]

Chapter 6. SLT Features Section 700 - Operation 6-32 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Operation T o program a Persona l Speed Dial 1. Pick up the handset 2. Dial *80 . 3. Dial the Personal Speed Dial number (90-99 or 900-909)). 4. Dial * followed by the trunk access number (9, 1-6 fo r trunk access 89, 81-86). 5. Dial the telephone [...]

Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-33 3. Dial “80.” 4. Dial the system speed dial code (00-89 or 000-199). Related Programming • FF1 (System): Ove rride T oll Restrict ion with SSD Numbers • FF10 (Speed Dialing): System Speed Numbers Station Lockout (All V ersions) Description[...]

Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-34 • FF3 (Extensions): Extension Lockout Code Considerations • A locked extension can be used for Intercom Calls. • Station Lockout key codes can only be set from an attendant phone or a key phone. • Y ou cannot confirm Speed Dialing or set S[...]

DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page A-1 Appendix A: CPC-EX 1.0 Updates CPC-EX V ersion 1.0 (and above) offers the following enhancements to the DBS phone system: Compatibility CPC-EX V ersion 1.0 supports all features of CPC-B V ersion 7.1 (with the exception of TSAPI support). In addition, CPC-EX V ersion 1.0 adds support for add[...]

Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-2 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Enhanced DBS features that can be executed on the 44-Series phones are described below: Directory Mode On the small-display phones, you can scroll through SSD names, PSD names, or extension names and select a displayed name for dialing.[...]

Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-3 FF-Key Programming Because T1 Networking adds the capability of 4-digit extension numbering, you can now program up to 8 digits (not 6) into an FF-key . Speed Dial Enha nceme nts CPC-EX supports up to 500 System Speed Dial (SSD) num[...]

Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-4 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 SMDR Modifications SMDR reports conta in several additional call type s and other parameters due to CP C-EX support of T1 Networking and ISDN calls. ISDN Support CPC-EX supports ISDN-PRI (Integrated Services Digital Network -- Primary R[...]

Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-5 Figure A-1 CPC-EX Key T elephone Installation Desi Strip Cover The 44-Series Key T e lephones are shipped with a thin green protective film over the Desi strip cover . Be sure to remove this film from both sides of the Desi c over b[...]

Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-6 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Figure A-2 .Desk Stand Removal. 4. Rotate the desk stand 180°. In this position it doubles as a wall mount bracket. 5. Insert the wall mount bracket into the mounting guides as shown in Figure A-3. 6. Slide the wall mount bracket onto [...]

Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-7 8. Slide the handset guide out, rotate 180° so that the holding clip is exposed, and reinsert. Figure A-4 .Handset guid e insertion f or wall mount ing, key tele phone 44-Series Enha nced Phone Feature s Note: The enhanc ed feature[...]

Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-8 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Figure A-5 .44-Series Small- Display Phone T abl e A-2. Small-Displa y Phone Features # Featur e Descriptio n 1 Mess age Indicator Indicates that you have a message. 2 Displ ay Displays information about phone’ s s tatus, menus, diali[...]

Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-9 8 One- T ouch Keys Used to make outside call s or to acce ss call-han dling feature s. 9 Flexi ble Function (FF) Keys Use d to access o utside line s or to access call-handl ing feature s. 10 DND/CF I ndicator Indicat es that Do-Not[...]

Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-10 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 Figu re A- 6.44 -Seri es La rge-D ispl ay P h one T abl e A-3. Large-Displa y Phone Features # Featur e Descriptio n 1 Mess age Indicator Indicates that you have a message. 2 Displ ay Displays information about phone’ s s tatus, men[...]

Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-1 1 6 MENU Key U s ed to r eturn to the Ma in Men u s creen . The de fault Main Menu s creen contai ns the foll owing items: • PERSONAL DIAL • SYSTEM DIAL • EXTENSION • FUNCTION • HELP 7 PREV Key Used to return to th e previ[...]

Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-12 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 Directory Mode Description This enhanced feature applies to the 44-Series small-display phone only (i.e., phones with a 2-line LCD display). In Directory Mode, you can use the phone’ s select keys (as well as other keys) to scroll t[...]

Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-13 • Or , to exit the directory without selecting a number to dial, press the END key or go on-hook. Notes Incompatibility with older phone versions. Directory Mode is available on the 44-Series phones only . Hot Dial Pad and Direct[...]

Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-14 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 ExtPort# 29#); during a trunk call (FF3 ExtPort# 30#); and after dialing a busy extension (FF3 ExtPort# 33#). • Use existing addresses FF1 2# 7# 1# thru 4# to assign select key features to Flexible Function Screens. • Use existing[...]

Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-15 Handset Mute Description While using the handset (not on speaker) during a phone conversation, you can press the MUTE key to block audio path to the other party -- you can still hear them, but they can’t h ear you. This feature i[...]

Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-16 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 Barge-Ins Durin g Handset Mute. If another phone barges in on your call while Handset Mute is ON, and you change to confer ence talk (but not by pressing HOLD), Handset Mute will r emain ON. FF-K ey/One-T ouch Key Restri ction. Handse[...]

Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-17 The first device to go of f -hook will seize the line (off-hook is either lifting the handset or pressing the ON/OFF key). If the analog device goes of f- hook first, the lar ge-display phone will be unable to dial or go off-hook. [...]

Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-18 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 the analog device will automatically default to “1 second ON, 3 seconds OFF .” Ring Patterns Not Appl ic able to Anal og Device . The following ring pattern addresses will not affect the analog device: Analog T ransfer Ring Patter[...]

Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-19 Operation T o Program V oice Mailbox Access Codes into the M SG Key: Press PROG MSG [16-digit number] HOLD The display will reflect “Regist Data ”. T o Confirm a V oice Mailbox Access Code P rogramm ed i nto the Message Key .. [...]

Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-20 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 • Name and Message Assignm e nts (FF6 addresses). The alphabetical arrangement of the keys is different. • FF-Key s. The FF-keys on the DSS/72 console are numbered left-to- right, bottom row first. • DSS #1 Defaults. The default[...]

Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-21 Figure A-8 .DSS/72 #1 Default Exte nsion Numbers Programming Se e Section 400 - Pr ogramming (Appendix C) for more de tailed programming information. Operation The 44-Series DSS/72 operates the same as previous models. EM/24 - Key [...]

Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-22 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 • FF-Key s. The FF-keys on the EM/24 are numbered bottom-to-top, left column first. The EM/24 key arrangement is shown in Figure A-9. Figure A-9 .EM/24 Unit (VB-44310 ) keys Programming Se e Section 400 - Pr ogramming (Appendix C) f[...]

Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-23 W ith CPC-EX, you can chain up to 4 SSD codes together within a fifth SSD number . Y ou can also chain up to 4 SSD or PSD codes together within a fifth PSD number . Y ou can include both speed-dial codes and regular dialed numbers [...]

Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-24 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 Additional Serial Port on CPC Card Description The CP C-EX card contains an on-board serial port (Serial Port 2) which can be used for Bus Monitor/ Remote Maintenance. This serial port (labeled CN5) is located just above the LEDs on t[...]

Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-25 Programming Se e Section 400 - Pr ogramming (Appendix C) for more de tailed programming information. Notes • Serial Po rt 2 requires a specia l interface ca ble. • Serial Port 2 can be used for Bus Monitor/Maintenance only . Y [...]

Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-26 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 • SCC-B • T1 T runk Card • T1 MDF • T1 Sync Unit • External CSU (not provided by Panasonic) The maximum number of nodes which can be connected together is 4. Eac h node can be either a single or double DBS cabinet configurat[...]

Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-27 Figure A-1 2.T1 Network Call Prio rity Routing Call Forwarding to Network Extensions Any call can forward to an extension on any node by assigning t he targeted extension number in a Personal Speed Dial bin. T o establish the call [...]

Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-28 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 SMDR Network Suppo rt Enhanced options are available in CPC-EX to support call accounting in networked systems.These options are: Specifying the call record to be printed. A field has been adde d: FF1 2# 2# 6# (2#) - Incoming, Outgoin[...]

Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-29 Programming Se e Section 400 - Pr ogramming (Appendix C) for more de tailed programming information. SMDR Printing M ode 1: Outbound and Inbound Description S MDR data sent to Serial Port 1 can now include Network Calls also. Progr[...]

Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-30 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 Enhanced Programming Add resses Enhanced programming addresses have been a dded to support T1 Networking. These addresses are applicable only in a networked e nvironment and can be ignored in a stand- alone (non-networked DBS). Refer [...]

Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-31 Maximum T ime Priority Route T ables Description C PC-EX a llows a maximum of 8 T ime P riority Route T ables to be used during LCR programming. (CPC-AII/B allows a maximum of 16 T ime Priority Route T ables. This number is reduced[...]

Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-32 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 • Sync Unit (VB -43563) • External CSU (not provided by Panasonic) Setting Modified for ISDN Programming Se e Section 400 - Pr ogramming (Appendix C) for more de tailed programming information. Modifications to SMDR Description S [...]

Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-33 Figure A-1 3.SMDR Format for CPC-EX Setting Modified for SMDR V alues have been redefined for the SMDR Start T imer . The f ollowing table shows the enhanced values. Note: These values apply to CPC-EX only . Programming Se e Sectio[...]

Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-34 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 Related Programming • FF1 (System): S MDR Print • FF1 (System): Parity Check • FF1 (System): Odd/Even Parity • FF1 (System): Baud Rat e • FF1 (System): Stop Bi t Length • FF1 (System): Data Length • FF1 (System): Serial [...]

Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-35 Modification to T1 Signaling T ypes Description The default values for T1 Incoming and Outgoing Signal T ypes have been changed to s et “W ink Start” as the default. This will all ow easier programming of E&M trunks. Outgoi[...]

Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-36 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 (This page left blank intentionally)[...]

DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page B-1 Appendix B: CPC-AII/B 8.0 Updates CPC-AII/B V ersion 8.0 of fers support for the Pa nasonic 44-Series telephones (VB-44xxx), as well as Computer T elephony Integration (CTI) through the W indows™ T elephony Applications Processing Interface (T API).[...]

Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-2 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Contents To p i c Page 44-Series Phone Support B - 3 Enhanced Phone Features B - 4 Directory Mode B - 8 V ariable Mode B - 9 Handset Mute B - 1 1 Of f -Hook Monitoring B - 12 Separate Speaker V olumes for Internal vs. CO calls B[...]

Section 700-Operat ion Appendix B. CPC-AII/ B 8.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page B-3 44-Series Phon e Support CPC-AII/B V ersion 8.0 provides full support for Panasonic’ s 44-Series phones (VB-44xxx). T able D-1, below , l ists all 44-Series phone models and their part numbers. Most models are available in[...]

Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-4 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Enhanced Phone Feat ures Enhanced DBS features that can be executed on the 44-Series phones are describe d below: Note: The feature s introduced with these phones are supported by CPC-AII/B V ersion 8.0, CPC-S/M V ersion 2.0, an[...]

Section 700-Operat ion Appendix B. CPC-AII/ B 8.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page B-5 T abl e B-2.Key to 44-Seri es Small-Display Phone # Featur e Descriptio n 1 Mess age Indicator Indicates that you have a message. 2 Displ ay Displays information about phone’ s s tatus, menus, dialing directori es, and tex[...]

Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-6 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Figu re B- 15.4 4-Se ries L arge -Di sp lay P hone T abl e B-3.Key to 44-Seri es Large-Disp lay Phone # Featur e Descriptio n 1 Mess age Indicator Indicates that you have a message. 2 Displ ay Displays information about phone’[...]

Section 700-Operat ion Appendix B. CPC-AII/ B 8.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page B-7 6 MENU Key U s ed to r eturn to the Ma in Men u s creen . The de fault Main Menu s creen contai ns the foll owing items: • PERSONAL DIAL • SYSTEM DIAL • EXTENSION • FUNCTION • HELP 7 PREV Key Used to return to th e[...]

Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-8 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Directory Mode 44-Series phones only CPC-AII/B V ersi on 8.0, CPC-S/M V ersion 2.0 , or CPC-EX V ersion 1.0 only Description On the small-displ ay phones, you can use the phone’ s select keys (as well as other keys) to scroll [...]

Section 700-Operat ion Appendix B. CPC-AII/ B 8.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page B-9 • Or , to exit the directory without selecting a number to dial, press the END key or go on-hook. Notes A vailable on small-displa y phones only . This feature applies to the 44- Series small-display phone only (i.e., phon[...]

Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-10 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 • The *61 c ode toggles V ariable Mode on and off. Press ON/OFF *61 ON/OFF again to turn V ariable Mode off. 2. While the ex tension is engaged in an intercom call, the 2nd line will display select key 1 and 2 features from [...]

Section 700-Operat ion Appendix B. CPC-AII/ B 8.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page B-1 1 Handset Mute 44-Series phones only CPC-AII/B V ersi on 8.0, CPC-S/M V ersion 2.0 , or CPC-EX V ersion 1.0 only Description While using the handset (not on speaker) during a phone conversation, you can press the MUTE key to[...]

Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-12 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 FF-K ey/One-T ouch Key Restri ction. Handset Mute cannot be assigned to an FF-key or a one-touch (soft) key . Of f -Hook Monitoring 44-Series phones only CPC-AII/B V ersi on 8.0, CPC-S/M V ersion 2.0 , or CPC-EX V ersion 1.0 o[...]

Section 700-Operat ion Appendix B. CPC-AII/ B 8.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page B-13 Analog A dapter 44-Series phones only CPC-AII/B V ersi on 8.0, CPC-S/M V ersion 2.0 , or CPC-EX V ersion 1.0 only Description The Analog Adapter (VB-44100) consists of a base adapter and PC board which is installed on the u[...]

Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-14 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 Incoming C alls • Y ou cannot program both device s to ring simultan e ously . • The “*71” code will not work if the other device is in use. • The “*71” code will not work if FF3 (ExtPort)# 51# is set to “0”.[...]

Section 700-Operat ion Appendix B. CPC-AII/ B 8.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page B-15 MSG (Message) Key 44-Series phones only CPC-AII/B V ersi on 8.0, CPC-S/M V ersion 2.0 , or CPC-EX V ersion 1.0 only Description The MSG key on the VB-44225 Lar ge-Display Phone adds the following functionality to the phone:[...]

Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-16 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 the voice me ssage was receiv ed before the cal lback message, pressing the MSG key will access your V oice Ma ilbox. Interact ion with T one-Calling Mode. I f an Auto-Callbac k is placed to a phone that is in tone-calling mod[...]

Section 700-Operat ion Appendix B. CPC-AII/ B 8.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page B-17 Figure B-1 6.DSS/72 Console (VB-443 20) key layout A ns w er R el ease A nsw er R el ease P anas oni c Pa n a s o n i c ABC DEF GHI JKL MN OP Q R S T UVWX YZ$ % ? ' ab cd e f ghij k l mno pqr st u v w x yz ; * #= () &l[...]

Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-18 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 Figure B-1 7.DSS/72 #1 Default Ext ension Numbers Programming Se e Section 400 - Pr ogramming (Appendix D ) for mor e detaile d programming information. Operation The 44-Series DSS/72 operates the same as previous models. An s[...]

Section 700-Operat ion Appendix B. CPC-AII/ B 8.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page B-19 EM/24 - Key Arrangemen t 44-Series phones only CPC-AII/B V ersi on 8.0, CPC-S/M V ersion 2.0 , or CPC-EX V ersion 1.0 only Description The keys on the enhanced EM/24 unit (VB-44310) are arranged differently from the VB-4331[...]

Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-20 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 Programming Se e Section 400 - Pr ogramming (Appendix D ) for mor e detaile d programming information. Operation The 44-Series EM/24 operates the same as previous models. Modification to T oll Restriction Servic e Description [...]

Section 700-Operat ion Appendix B. CPC-AII/ B 8.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page B-21 T API Support CPC-AII/B offers full support for the Panasonic T elephony Applications Processing Interfac e (T API). T API is a W indows™ application which allows a PC to be connected to a telephone extension and used to [...]

Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-22 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 Figure B-1 9.Desk Stand Removal. 4. Rotate the desk stand 180°. In this position it doubles as a wall mount bracket. 5. Insert the wall mount bracket into the mounting guides as shown in Figure D-20. 6. Slide the wall mount b[...]

Section 700-Operat ion Appendix B. CPC-AII/ B 8.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page B-23 Figure B-2 1.Handset guide inse rtion for wall mounting, key te lephone[...]

Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-24 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700[...]

DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page C-1 Appendix C: CPC-AII/B 9.0 Updates The following enhancements are included with CPC AII/B V ersion 9.0: • CPC-AII/B V ersion 9.0 adds support for the PanaVOICE Digital Vo i c e Mail system. All installation and programming procedures for the PanaVOICE Digital V oice Mail system are covered [...]

Appendix C. CPC-AII/B 9.0 Feature Update Section 700-Operation Page C-2 DBS Manual - Revised April 2000 DBS-2.3/9.2-700 (This page left blank intentionally)[...]

DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page D-1 Appendix D: CPC-AII/B 9.1 Updates CPC-AII/B V ersion 9.1 adds support for the “Call Record” feature available with PanaVOI CE ™ V oice Mail systems. In addition, several quality improvements are incorporated in V ersion 9.1. CAUTION: When using the “Call Record” feature in s om e s[...]

Appendix D. CPC-AII/B 9.1 Feature Update Section 700-Operation Page D-2 DBS Manual - Revised April 2000 DBS-2.3/9.2-700 T o retrieve a records: Once the call recording is complete, the r ecording is stored in your voice mail box as a new voice mail message. PanaVOICE treats the recording message just as it would any other new message (lights the me[...]

DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page E-1 Appendix E: CPC-EX 2.0 Updates The following enhancements are included with CPC EX V ersion 2.0: • CPC-EX V ersion 2.0 adds support for the PanaVOICE Digital V oice Mail system. All installation and programming procedures for the PanaVOICE Digital V oice Mail system are cove red in the doc[...]

Appendix E. CPC-EX 2.0 Feature Update Section 700-Operation Page E-2 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 (This page left blank intentionally)[...]

DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page F-1 Appendix F: CPC-EX 2.1 Updates CPC-EX V ersion 2.1 adds support for the “Call Record” feature available with PanaVOI CE ™ V oice Mail systems. In addition, several quality improvements are incorporated in V ersion 2.1. CAUTION: When using the “Call Record” feature in s om e states [...]

Appendix F. CPC-EX 2.1 Feature Update Section 700-Operat ion Page F-2 DBS Manual - Revised April 2000 DBS-2.3/9.2-700 T o retrieve a records: Once the call recording is complete, the r ecording is stored in your voice mail box as a new voice mail message. PanaVOICE treats the recording message just as it would any other new message (lights the mess[...]

DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page G-1 Appendix G: CPC-M 3.2 Updates CPC-M V ersion 3.2 adds the following features and software corr ections to the DBS phone System: Enhanced Features • Off-Hook V oice An nounce/API Enh ancemen t - This f eature provides support of the DBS Off Hook V oice Announce feature via the API. • 44 S[...]

Appendix G. CPC- M 3.2 Feature Updat e Section 700-Operat ion Page G-2 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Small LCD Soft K ey Support via API Description This enhancement allows the 44-Series Small LCD Key-T elephone ( VB- 44XXXX) K-TEL to use the soft-keys when a ccessing the V oice Mail application. Programming N/A Operation N/A Not[...]

DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page H-1 Appendix H: CPC-AII/B 9.2 Updates CPC-A2/B version 9.20 adds the following features and software corrections to the DBS phone System: New Features • Sixtee n-Port V oice Mail/API E nhanc ement - In addition to the current 8- port API integration, this software change allows the DBS t o sup[...]

Appendix H. CPC-AII/B 9.2 Feature Update Section 700-Operation Page H-2 DBS Manual - Revised April 2000 DBS-2.3/9.2-700 Programming Se e Section 400 - Pr ogramming (Appendix J ) for m ore detaile d programming information. Operation N/A Notes • All additional voicemail programming must be c ompleted on the entire 16 ports for the voice mail to fu[...]

Section 700-Operat ion Append ix H. CPC-AII/B 9.2 Feature Update DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page H-3 Small LCD Softkey Support via API Description This enhancement allows the 44-Series Small LCD Key-T elephone ( VB- 44XXXX) K-TEL to use the softkeys when ac cessing the V oice Mail application. Programming N/A Operation N/A No[...]

Section 700-Operat ion Append ix H. CPC-AII/B 9.2 Feature Update DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page H-4 (This page left blank intentionally)[...]

DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page I-1 Appendix I: CPC-EX 2.3 Updates CPC-EX V ersion 2.3 adds the following features and software corre ctions to the DBS phone System: New Features • Bus Monitor Time Print Change - Bus Monitor now print s the time every one minute. • Sixtee n-Port V oice Mail/API E nhanc ement - In addition [...]

Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation Page I-2 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 and remote passwords. The private pa ssword may always be used to enter the system. *Additional Re mote Administrat ion Interface ( RAI) Access Method - In addition to the existing RAI access, a new RAI acce ss method has been added[...]

DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page I-3 This only occurred on the first ring. After the first ring, the ringing pattern returned to normal. The ringing pattern for incoming ISDN calls now rings as expected. Calling Par ty Could be Heard B etween Rings - In the pr evious version, when an ISDN call wa s transferred, the station rece[...]

Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation Page I-4 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Off-Hook V oice Announce (OHV A) via API Description This feature provides support of the DBS Off-Hook V oice Announce fea ture via the API. This AP I feature addition allows a pplications that utilize AP I integration with the DBS [...]

DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page I-5 Call Record (OHV A) via API Description This feature provides support of the DBS Call Record feature via the API. This API fe ature addition al lows applicat ions that utilize API integratio n with the DBS to have access to the C all Record feat ure. Programming N/A Operation N/A Notes • T[...]

Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation Page I-6 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Specia l Featu res The following features marked with an “*” , UNA T ransfer , UNA Ca ll Reversion, Forwarding to UNA for CO Held Calls, All Ring Group, Private Password, Additional RAI Access, and All Ring Group features have b[...]

DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page I-7 Notes • When a call is transferred to U NA, the trunk caller hears the selected hold sound source. • When a call is transferred to UNA, the UNA continues to ring until the call is answered (by dialing 78 or direct trunk access) or the caller hangs up. • If multiple callers ring the U N[...]

Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation Page I-8 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Operation When the UNA Reversion T imer is set to 0 , a call that reverts to the attendant and is not answered, continues to ring at the attendant. It does not revert to UNA. When the UNA Re version T imer is set to a value other th[...]

DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page I-9 Programming No new programming required. Howeve r , the Class of Service for the forwarding sta tion must allow Call Forw arding to be Set/Reset f or this feature to operate. Operation T o set UNA forwar ding : 1. At the forwarding extension, go off-hook or press ON/OFF . 2. Dial 725 . 3. Ha[...]

Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation Page I-10 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2-700 • An extension user can only set “Do Not Disturb” or one type of call forwarding at a time including ca ll forwarding to UNA. When the user sets DND or a c all forwarding type, the pr eviously set DND or call f orwarding type[...]

DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page I-1 1 When a call is transferred to the All Ring Group, every phone in the All Ring Group rings. When any phone in the group is answered, all phones stop ringing. Notes • The All Ring Group may include the UNA (780). • The original call must be a CO call. An internal call cannot be transferr[...]

Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation Page I-12 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2-700 Notes • Y ou must enter programming using the private password to view the private password address. The private password address will not appear and is not accessib le if progra mming is ente red using the syste m or remote pass[...]

DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page I-13 #99xxxx (where xxxx = the site's private password) 5. After the DBS responds, type P and then press Enter . 6. Follow the directions on the screen to access the desired program. (See “ T erminal Pr ogramming Commands .”) T erminal Programming Thr ough DISA Note: The DBS must be equ[...]

Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation Page I-14 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2-700 T e rminal Pr ogramming Through Add itional RAI Acc ess Method (See “ Additional RAI Access Me thod ”.) T e rminal Pr ogramming Commands Use the following commands to navigate terminal programming: *Additional RAI Acces s Metho[...]

DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page I-15 Programming No additional programming is required for the DBS. However , if an automated attendant or other device performs the transfer , the a utomated attendant or other device must be set up to transfer your call by dialing #97**** . Operation T o access the system using the new RAI Acc[...]

Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation Page I-16 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2-700 6. When Passw ord> is displayed, type the 4-digit remote or private password. 7. After the DBS responds with REMT> , type P and then press Enter . 8. Follow the directions on the screen to access the desired program. (See “[...]

DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page I-17 Luce nt (A T& T) 5ES S • CO T ype (1) 5ESS - ISDN Inter national Code Deduct 0 1 1 - Set to (1) to deduct 0 1 1 from the CO Setup message. Nortel (NT) DMS100 CO T ype (3) DMS100 (This is the default setting.) The ISDN PRI pr ovides a flexible method of pr oviding access to the Public [...]

Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation Page I-18 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2-700 6 Billing name 7 Billing address 8 Long distance Carrier InterLA T A (P IC) Identifies the carrier who will provide long distance acc ess. 9 Long distance Carrie r (IntraLA T A) (LPIC) Identifies the carrier who provides ac cess fo[...]

DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page I-19 Note: If two spans are implemented, each span has a sepa rate D channel (D channel sh aring is NOT permitted). 2 4 Source of Callin g Party Number The CO must source the Calling Party Number . 2 5 Service Options ANI - Automatic Numbering I ndication Hunt group - MegaCom -only for 4ESS oper[...]

Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation Page I-20 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2-700 CPC-EX V ersion 2.3.2 This section contains the CPC-EX V e rsion 2.32 updates for the Panasonic DBS Digital Business Syst em . It provides a description of each of the changes made to the Panasonic DBS Digital Business System softw[...]

DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page I-21 Station Messa ge Detail Recordi ng (SMDR) not Printin g Long Distance Calls Previously if FF1 2# 2# 7# was set for long distance only , when a long distance call was placed, it was not record ed by SM DR. SMDR now correctly prints out long distance calls. Programming Considerations FF1 2# 2[...]

Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation Page I-22 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2-700 System Speed Bins 257- 500 Unavail able Previously , if a System Speed Dial (SSD) number of 257 or gre ater was used, System Speed Dial numbers 001 through 256 were reprogrammed. System Speed Dial Bins 257 - 500 are now available. [...]

DBS-2.3/9.2-7 00 DBS Manua l - Revised A pril 2000 In dex-1 A Absence message attendant control 3-7 DSLT 5-4 key telephone 4-3 SLT 6-3 Account codes non-verified 4-3 verified 4-4 Alarm DSLT 5-33 key telephone 4-85 Alternate attendant 3-3 Answer supervision for voice mail 4-6 Attendant Features Voice Mail Tr ansfer Key 4-98 Attendant features 3-1 ab[...]

Index-2 DBS Manua l - Revi sed April 2000 DBS -2.3/9.2-70 0 Index Section 70 0 - Operation key telephone 4-29 SLT 6-17 Call waiting/OHVA text reply 4-32 Callback request DSLT 5-29 key telephone 4-68 Caller ID 4-14, 4-15 Camp -on DSLT 5-21 key telephone 4-37 SLT 6-19 Centrex/PB X compatibility 4-16 Circular hunting 4-47 Class of service, station 4-4[...]

DBS-2.3/9.2-7 00 DBS Manua l - Revised A pril 2000 In dex-3 Section 700 - Operation Index onhook dialing 5-32 personal speed dialing 5-35 pooled trunk access 5-32 reminder call 5-33 saved number redial 5-34 screened transfer 5-17 speed dialing 5-35 system speed dial 5-37, 6-33 DSS/72 3-13 DSS/BLF line appearances 4- 60, 4-61 DTMF to DP signal conve[...]

Index-4 DBS Manua l - Revi sed April 2000 DBS -2.3/9.2-70 0 Index Section 70 0 - Operation direct line a ppearances 4-62 direct trunk access 4-24 DND 4-45 DSS/BLF a ppearance s 4-61 EM/24 console 4-47 exclusive hold 4-17 FF keys 4-47 group call pickup 4-24 handsfree answerba ck 4-54 handsfree operation 4-55 headset operation 4-55 illustration 4- 3 [...]

DBS-2.3/9.2-7 00 DBS Manua l - Revised A pril 2000 In dex-5 Section 700 - Operation Index service 4-35 Non-appearing outside lines 4-70 Non-verified account code s 4-3 O Offhook signaling 4-71 Offhook voice announce see "OHVA" 6-29 Off-premises extension adaptor see "OPX adaptor" 4-39 OHVA DSLT 5-30 key telephone 4-72 SLT 6-29 O[...]

Index-6 DBS Manua l - Revi sed April 2000 DBS -2.3/9.2-70 0 Index Section 70 0 - Operation absence message 6-3 blind transfer 6-14 busy override 6-5 call forwarding 6-6 call hold 6-10 call park 6-11 call pickup 6-12 call transfer 6- 14 call waiting 6-17 camp-on 6-19 conference calls 6-20 dial "0" for attendant 6-21 direct call pickup 6-12[...]

DBS-2.3/9.2-7 00 DBS Manua l - Revised A pril 2000 In dex-7 Section 700 - Operation Index SMDR 4-51 station class of service 4-45 station hunting (all versions) 4-46 station hunting (CPC -B 2.0 and higher) 4- 49 T1 interface 4- 54 terminal hunting (CPC-A and CPC-B be- low 2.0) 4-47 terminal hunting (CPC-B 2.0 and higher) 4- 49 toll restriction 4-58[...]

Index-8 DBS Manua l - Revi sed April 2000 DBS -2.3/9.2-70 0 Index Section 70 0 - Operation[...]