Panasonic WJ-GXE500E manual

Before attempting to connect or operate this pr oduct, please read these instructions car efully and save this manual for future use. The model number is abbreviated in some descriptions in this manual. Operating Instructions Network Video Encoder Model No. W J - G X E 5 0 0 WJ-GXE500E ACT 10BASE-T/100BASE-TX OPERATE LINK SD CARD ERROR Network Vide[...]

2 CONTENTS Preface ........................................................................ 3 About the user manuals .......................................... 3 T rademarks and r egistered trademarks .................. 3 Abbreviations .......................................................... 3 Viewer software .....................................[...]

3 Preface About the user manuals There ar e 2 sets of operating instructions for the WJ-GXE500 (NTSC model), WJ-GXE500E (P AL model) as follows.  • InstallationGuide:Explainshowtoinstallandconnectdevices.  • Operating Instructions(PDF):Explainshowtoperformthesettings and how to oper[...]

4 Viewer softwar e It is necessary to install the viewer software "Network Camera View 4" to display images on a PC. This software can be installed dir ectly from the network video encoder WJ-GXE500 or WJ-GXE500E (her einafter , the unit) or by double clicking "nwcv4setup.exe" on the CD-ROM provided, and then following the on-sc[...]

5 Monitor images on a PC The following are descriptions of how to monitor images fr om the camera on a PC. Monitor images fr om a single camera Important:  • WhentheHTTPportnumberischangedfrom"80", enter"http://IPaddressoftheunit+:(colon)+port number" in the add[...]

6 Important:  • T oenhancethesecurity ,changethepasswordfortheuser"admin".Itisrecommendedtochangethispass - word periodically .  • WhendisplayingmultipleH.264(orMPEG-4)imagesonaPC,imagesmaynotbedisplayeddependingonthe p[...]

7 About the "Live" page q [Setup] button (*1) The button will turn green and the setup menu will be displayed. w [Live] button Display the "Live" page. The button will turn green and the "Live" page will be displayed. e [1] to [4] buttons The button will turn green and the "Live" page of the corresponding cha[...]

8 u [AUX] buttons (*2) [AUX] button will become available only when "AUX output" is selected for "T erminal 3" on the setup menu. ( ☞ Page 45) [Open] button: The letters "Open" will turn green and the status of AUX connector will be open. [Close] button: The letters "Close" will turn green and the status of[...]

9 !4 [Brightness] buttons (*2) : Thedisplayedimagewillbedarker . : Theadjustedbrightnesswillr eturntothe default brightness. : Imagewillbebrighter . Note:  • Whenthe[Brightness]buttonsareclickedwhilethe camera is at the pr eset position, the adju[...]

10 @3 SD recording status indicator The status of the SD recor ding can be checked with this indicator . When the SD recor ding starts, this indicator will light red. When the SD r ecording stops, this indicator will go off. This indicator will be displayed only when "Manual" is selected for "Save trigger" on the setup menu. ( ?[...]

11 Monitor images fr om multiple cameras Images from multiple cameras can be displayed on a multi-scr een. Images from 4 cameras (up to 16 cameras) can be displayed simultaneously . T o display images on a multi-screen, it is necessary to register cameras in advance. 4 cameras can be register ed as a group and up to 4 gr oups (16 cameras) can be r [...]

12 Record images on the SD memor y card manually Images displayed on the "Live" page can be recor ded on the SD memory card manually . This button is operable only when "Manual" is selected for "Save trigger" on the setup menu. ( ☞ Page 31) Images recor ded on the SD memory card can be copied onto the PC. ( ☞ Page [...]

13 Action at an alarm occurrence The alarm action (action at an alarm occurrence) will be performed when the following alarms occur . Alarm type T erminal alarm: When connecting an alarm device such as a sensor to the EXT I/O terminals of the unit, the alarm action will be performed when the connected alarm device is activated. ( ☞ Page 45) VMD a[...]

14  • Notifyofalarmoccurrencesbye-mail Alarm mail (alarm occurrence notification) can be sent at an alarm occurrence to the e-mail addr esses register ed in advance. The settings for alarm mail can be configured in the "Mail notification" section of the [Notification] tab of the "Alarm" page and the [Mail][...]

15 T ransmit images onto an FTP ser ver Images can be transmitted to an FTP server . By configuring the following settings, transmission of images captur ed at an alarm occurrence or captur ed at a designated interval to an FTP server will become available. Important:  • Whenusingthisfunction,settheusernameandthe?[...]

16 Save images on the SD memory car d when images have failed to be transmit - ted using the FTP periodic image transmission function Images that have failed to be transmitted using the FTP periodic image transmission can be saved automatically on the SD memory card. Images saved on the SD memory car d can be obtained from the [SD memory car d] tab[...]

17 Display the log list The logs will be displayed in the following list forms.  • Alarmlog:  Logsofthealarmoccurrencessuchastimeanddateofthealarmoccurr encesandthe alarm type will be displayed.  • Manuallog:  Logsfiledwhenimageshavebeenmanuallyre[...]

18 Note:  • Whenthemousebuttonishelddownwhileplacing the mouse pointer on the [Prev . page] button, the displayed log number will be decremented. When the mouse button is released, the decr ement of the log number will stop and the log number dis- played at the moment when the mouse button is released will be the [...]

19 Playback of images on the SD memor y card When clicking a time and date listed on the log list window , the "Live" page will tur n to the "Playback" page. When images associated with the clicked time and date are on the SD memory car d, the first image of them will be displayed. Important:  • Refreshintervalof?[...]

20 [FF] button When this button is clicked, images will be played at high speed in sequential order . Each time the button is clicked, the playback speed will change. When the [PLA Y] button or the [REV PLA Y] button is clicked during fast playback/fast reverse playback, playback speed will return to the normal playback speed. [TOP] button The firs[...]

21 Maintenance of the unit [Maintenance] Check the system log [System log] It is possible to check the system log on the [System log] tab of the "Maintenance" page on the setup menu. Up to 4 000 system logs can be saved on the SD memory card when the SD memory car d is inserted after select- ing "Use" for "SD memory card&qu[...]

22 Upgrade the firmwar e [Upgrade] It is possible to upgrade firmware on the [Upgrade] tab of the "Maintenance" page on the setup menu. The curr ent firmware of this unit can be checked and upgraded to the latest version on this page. Contact the dealer for further information about the firmware upgrade. [Model no.], [MAC address], [Seria[...]

23 Reset the settings/Reboot the unit [Default r eset] It is possible to reset the settings or r eboot the unit on the [Default reset] tab of the "Maintenance" page on the setup menu. ThesettingsandtheHTMLdataoftheunitcanbeinitializedandrebootofthecameraandtheunitcanbeper -[...]

24 Viewing Help If you want to know anything about operation or setup methods on screen, display the "Help" scr een. Displaying the Help scr een Step 1 Click the [Setup] button. → The setup screen is displayed. Step 2 Click "Help >>". → The "Help" screen is displayed. Note:  • Asforthe"H[...]

25 Display the setup menu from a PC The settings of the unit can be configured on the setup menu. Important:  • Thesetupmenuisonlyoperablebyuserswhoseaccesslevelis"1.Administrator".Refertopage50forhowto configure the access level. How to display the setup menu Step1 Di[...]

26 Step1 Click the desired button in the frame on the left of the window to display the respective setup menu. When there ar e tabs at the top of the setup page dis- played in the frame on the right of the window , click the desired tab to display and configur e the setting items relating to the name of the tab. Step 2 Complete each setting item di[...]

27 About the setup menu window q [Setup] button Display the "Setup" page. w [Live] button Display the "Live" page. e [Basic] button to !2 [Maintenance] button When one of these buttons is clicked, the corre- sponding setup page will be displayed. ( ☞ Page 28) !3 Help >> Display the "Help" page. ( ☞ Page 24) N[...]

28 Setup menu and its items The setup menu consists of the following menus and tabs. Menu page T ab Outline Reference page Basic Basic Configure the basic settings such as time & date and cam- era titles. 30 SD memory card Configure the operation specifications to save images on the SD memory card. 31 Log Configure the settings to save the &quo[...]

29 Menu page T ab Outline Reference page User mng. User auth. Configure the settings relating to the user authentication. 50 Host auth. Configure the r estriction settings of PCs (IP address) fr om accessing the unit. 50 System Configure the settings r elating to the priority stream that can transmit images without deteriorating the image quality a[...]

30 [Basic] page [Basic] tab Refer to page 28 for general information about this tab. Setup items Setting values (Underlined: default) Unit title (Default:WJ-GXE500) Camera title Ch1 (Default:WJ-GXE500Ch1) Ch2 (Default:WJ-GXE500Ch2) Ch3 (Default:WJ-GXE500Ch3) Ch4 (Default:WJ-GXE500Ch4) Time & date Date/time *1 2010/01/[...]

31 *3 • When"On"isselected,theSDmemorycarderr orLEDwilllightwhendatacannotbesavedontheSD memory card. *4 • Selecttheintervaltorefr eshthealarmoccurr enceindicationbutton,the[AUX]buttonsandtheSDrecor d - ing status in[...]

32 *10 •UsetheSDmemorycardafterformattingitusingthe[SDmemorycar d]tab. • BeforeformattingtheSDmemorycar d,itisnecessarytoselect"Use"for"SDmemorycar d"and"Off"for "FTP periodic image transmission" on th[...]

33 *12 • Itisnecessaryinadvancetoselect"Allow"for"FTPaccesstounit"onthe[Network]tabofthe"Network" page. ( ☞ Page 54) • Whenloggingintheunittoaccessimages,driveBwillbedisplayedfirst. Images are saved in d[...]

34 [Image/Audio] page [JPEG/H.264] tab Refer to page 28 for general information about this tab. Setup items Setting values (Underlined: default) Image capture mode *1 *2 VGA/D1 Ch selection *1 Ch1 only/Ch1-2/Ch1-3/Ch1-4 JPEG Ch1 - Ch4 Refresh interval (JPEG) * *3 NTSCmodel: 0.1fps/0.2fps/0.33fps/0.5fps/1fps/2fps/3fps */5fps */ 6fps */10fps */[...]

35 Setup items Setting values (Underlined: default) H.264(1) Ch2 - Ch4 Unicast port1(Image) *21 1 024 - 50 000 (Default:[Ch2]32006[Ch3]32008[Ch4]32010) Multicast address AvailableIPv4addr ess:224.0.0.0-239.255.255.255 AvailableIPv6addr ess: Multicastaddr essstartingwith "FF" (Def[...]

36 Setup items Setting values (Underlined: default) H.264(2) Ch2 - Ch4 Unicast port1(Image) *21 1 024 - 50 000 (Default:[Ch2]32016[Ch3]32018[Ch4]32020) Multicast address AvailableIPv4addr ess:224.0.0.0-239.255.255.255 AvailableIPv6addr ess: Multicastaddr essstartingwith "FF" (Def[...]

37 *19 • Dependingonthesettingorphotographicsubject,imagesmaynotberefr eshedattheexactdesignated interval. *20 • When"Multicast"isselected,setthevalueof"Bandwidthcontr ol(bitrate)"onthe[Network]tabof "Network"[...]

38 Setup items Setting values (Underlined: default) MPEG-4 (1) Ch1 Unicast port1(Image) *21 1 024 - 50 000 (Default: 32 004) Unicast port2(Audio) *21 1 024 - 50 000 (Default: 33 004) Multicast address Available IPv4 addr ess: 224.0.0.0 - 239.255.255.255 Available IPv6 addr ess: Multicast address starting with "FF" (Default: 239.192.0.20) [...]

39 Setup items Setting values (Underlined: default) MPEG-4 (2) Ch1 Unicast port1(Image) *21 1 024 - 50 000 (Default:32014) Unicast port2(Audio) *21 1 024 - 50 000 (Default:33014) Multicast address AvailableIPv4addr ess: 224.0.0.0-239.255.255.255 AvailableIPv6addr ess:  Multicastaddr essstarting with &[...]

40 *12 • When"Framerate"issetfor"T ransmissionpriority",numberofuserswhocanaccesstheunitmaybe decreased. *13 • When"Framerate"isselectedfor"T ransmissionpriority",thissettingisavailable. *14 • "[...]

41 :Clickthisbuttontodisplaythesetupmenuof camera. :Clickthisbuttontoclosethesetupmenuof camera. :Clickthisbuttontomovetothesubmenu. / :Clickthese buttons to move the cursor . / :Clickthese buttons to select the param- eters. :[...]

42 *4 • When"Multicast"isselectedfor"T ransmissiontype"onthe[JPEG/H.264](or[JPEG/MPEG-4])tabofthe "Image/Audio" page, audio transmission will become unavailable while monitoring H.264 (or MPEG-4) images. T o transmit audio, click the [JPEG] button on the "Live&q[...]

43 *3 • Select"On"or"Off"todeterminewhetherornottoapplytheVD2synchr onizationmethodforthecon - nectedcamera.WhenacameranotsupportingtheVD2synchronizationmethodisconnected,select "Off" for "VD2". *4 • S[...]

44 [Multi-screen] page [Multi-scr een setup] tab Refer to page 28 for general information about this tab. Refer to page 12 for how to operate. Setup items Setting values (Underlined: default) Group A Cam. 1 - Cam. 4 IP address *1 *2 (Default:None(blank)) Ch No. *3 −/Ch1/Ch2/Ch3/Ch4 Camera title *4 (Default:None(blank)) Group B Cam. 5 [...]

45 [Alarm] page [Alarm] tab Refer to page 28 for general information about this tab. Refer to page 13 for further information about the actions. Setup items Setting values (Underlined: default) Alarm T erminal 1 *1 *2 Ch1/Ch2/Ch3/Ch4 Off/Alarm input T erminal 2 *1 *2 Ch1/Ch2/Ch3/Ch4 Off/Alarm input/Alarm output T erminal 3 *1 *2 Ch1/Ch2/Ch3/Ch4 Off[...]

46 Important: *4 • When"Alarminput"or"Manual"isselectedfor"Savetrigger"onthe[SDmemorycar d]tab,imageswill not be transmitted to the FTP server even when an alarm is detected. *7 • Dependingonthenetworklinespeedorthenetworkt[...]

47 *1 • TheVMDinformationcanbesearchedbyPanasonicnetworkdiskr ecor ders(WJ-ND400series).Referto the operating instructions of the connected devices for further information about the functions and set- tings. *2 • Whileacameraisduringoperationsuchaspanning,tiltin[...]

48 [Notification] tab Refer to page 28 for general information about this tab. Setup items Setting values (Underlined: default) Mail notification Mail notification On/Off Destination of notification Address1 - 4 Alarm *1 On/Off Diag. *2 On/Off Destination address (Default:None(blank)) Mail subject (Default:None(blank)) Mail body *3 (Def[...]

49 [Advanced func.] page [XML notification] tab Refer to page 28 for general information about this tab. Setup items Setting values (Underlined: default) XML notification *1 XML notification *2 On/Off Notification interval 1s/2s Destination setting for XML notification Destination1 - 2 Destination address (Default:None(blank)) Destination por[...]

50 [User mng.] page [User auth.] tab Refer to page 29 for general information about this tab. Setup items Setting values (Underlined: default) User auth. *1 On/Off User name (Default:None(blank)) Password *2 (Default:None(blank)) Retype password (Default:None(blank)) Access level *3 1. Administrator/2. Camera control/3. Live only [...]

51 [System] tab Refer to page 29 for general information about this tab. Setup items Setting values (Underlined: default) Priority stream Activation *1 On/Off Destination IP address(1) - (4) (Default:None(blank)) Stream type JPEG H.264/MPEG-4(1) H.264/MPEG-4(2) Refresh interval* *2 *3 NTSCmodel: 0.1fps/0.2fps/0.33fps/0.5fps/1fps/2fps/3f[...]

52 [Ser ver] page [Mail] tab Refer to page 29 for general information about this tab. Setup items Setting values (Underlined: default) SMTP server address *1 (Default:None(blank)) SMTP port *2 1-65535(Default:25) POP server address *1 (Default:None(blank)) Authentication T ype *3 None/POP before SMTP/SMTP User name (Default:[...]

53 [NTP] tab Refer to page 29 for general information about this tab. Setup items Setting values (Underlined: default) Time adjustment *1 Manual /SynchronizationwithNTPserver NTP server address *2 (Default:None(blank)) NTP port *3 1-65535(Default:123) Time adjustment interval 1h - 24h Timezone (Default:(GMT)Green[...]

54 [Network] page [Network] tab Refer to page 29 for general information about this tab. Setup items Setting values (Underlined: default) IPv4 network DHCP *1 On/Off IP address(IPv4) *2 (Default:192.168.0.10) Subnet mask (Default:255.255.255.0) Default gateway *3 (Default:192.168.0.1) IPv6 network Manual On/Off IP address(IPv6) *4 (Default[...]

55 *12 • When"Bandwidthcontrol(bitrate)"onthe[Network]tabofthe"Network"pageissetlow ,takingapicture using the one shot button may not function depending on the use environment. In this case, select "QVGA"for"Imagecapturesize"of&qu[...]

56 [SNMP] tab Refer to page 29 for general information about this tab. Setup items Setting values (Underlined: default) Community *1 (Default:None(blank)) System name (Default:None(blank)) Location (Default:None(blank)) Contact (Default:None(blank)) Important: *1 • WhenusingtheSNMPfunction,itisne[...]

57 [Schedule] page [Schedule] tab Refer to page 29 for general information about this tab. Setup items Setting values (Underlined: default) Schedules Schedule1 - 5 Schedule mode *1 *2 *3 *4 Off/Alarm permission/VMD permission/ Access permission Mon/T ue/W ed/Thu/Fri/Sat/Sun On/Off 24h On/Off Hour (start) 00-23(hour)(Default:00) Minut[...]

58 About the displayed system log Refer to page 21 for how to check the system log. Error indications r elating to SMTP Category POP3 server error SMTP server error Internal error Authentication error . Failed to find the POP3 server . Authentication error . Undefined error . Failed to resolve the mail server addr ess from DNS. Failed to find the S[...]

59 Category Connection error Connection error Login Synchronizingwith NTP succeeded. Internal error Internal error No response fr om the DDNS server . No response fr om the NTP server . User name or IP address NTP update succeeded. Undefined error . User name or password isn't corr ect. IP address update failed. Undefined error .  •[...]

60  • Areyouaccessingthewr ongIPaddress? Check the connection as follows With the Windows command prompt, > ping "IP address of the unit" If there is r eply from the unit, the connection is normal. If not, proceed either of the following.  • ReboottheunitandchangetheIPaddress[...]

61  • Is"Allow"selectedfor"FTPaccesstounit"onthe [Network]tabof"Network"page? It is necessary in advance to select "Allow" for "FTP access to unit" on the [Network] tab of the "Network" page.  • Istheviewersoftwareinstal[...]

62 Reference pages Cause/solution Symptom  • When"EverytimeIvisitthewebpage"isnotselected for"Checkfornewerversionsofstoredpages:"inthe "T emporary Inter net Files" section, images sometimes may not be displayed on the "Live" page. In this ca[...]

63  • Isn’tthewritepr otectswitchsetto"LOCK"? When the write protect switch is set to "LOCK", avail- ablesize/totalsizeindicationoftheSDmemorycard to be displayed on the [SD memory card] tab will be "**********KB/**********KB".  • IstheSDmemory?[...]

64  • When"NetworkCameraView4"isdeletedfromaPC on which both the viewer software "Network Camera View 3" and "Network Camera View 4" are installed, H.264 (or MPEG-4) images may not be displayed. In this case, delete "Network Camera View 3" from the PC and then install &qu[...]

65  • Thismayoccurduetothedisplayadapteranddriver combination. When this has occurred, first update the driver of the display adapter to the latest version. If updating the driver does not solve the problem, adjust the hardwar e acceleration as follows. The following are descriptions for when Windows XP is inst[...]

66 Depending on the OS installed on the PC, the following may occur . Follow the instructions below when the following has occurred. By performing the following solutions, other appli- cations and the security level may not be affected. The "Information Bar" expressed in the following symptom and solutions will be displayed just below the[...]

67  • When"120DPI"isnotselectedfor"DPIsetting", they may not be displayed correctly . Click the [Settings] tab on the "Properties" window of "Screen" (in the contr ol panel), and then click the [Advanced] button. Change the "DPI setting" to "Lar gesize(1[...]

68 Appendix 32 GB 16 GB 8 GB 4 GB 2 GB 1 GB 512 MB 256 MB 32 GB 16 GB 8 GB 4 GB 2 GB 1 GB 512 MB 256 MB Capacity of SD/ SDHC memory card Capacity of SD/ SDHC memory card Capacity of SD/ SDHC memory card Capacity of SD/ SDHC memory card Possible number of images that can be saved on the SD memo - ry car d (as indications) Important:  • The?[...]

69 How the logs and images ar e saved depending on the settings for "Alarm" [Log] tab Off Use Alarm input Logs: Will not be saved. Images: W ill be saved. When available capacity of the SD mem- ory card ran out, the older images will be overwritten by the newer images. * T o display images on the SD memory card, it is nec- essary to copy [...]

70 How the logs and images ar e saved depending on the settings for "Manual" On Logs and associated images Manual: Save logs [Log] tab Not use Not use – – – – Use Other than "Manual" – Logs: Will not be saved. Images: Will not be saved. Off Manual On Off [SD memory card] tab SD memory card Use Other than "Manual&q[...]

71 How the logs and images ar e saved depending on the settings for "FTP err or" Logs and associated images [Log] tab Off Use Not use Other than "FTP error" – FTP error Not use – Other than "FTP error" Logs: Will not be saved. Images: Will not be saved. Logs: Will not be saved. Images: W ill be saved. When availabl[...]

72 Drive B FTP ALARM 100101 100102 File name01.01 0123 10010112.01 10010112.02 LOCAL PULL 10010112.01 10010112.02 00000000 00000000 LOG ← Destination where images are to be saved by the SD memory recording function of Panasonic network disk recorder ← Destination where log files are to be saved File name01.01 Image failed to transmit to the FTP[...]

For U.S. and Canadian fields: Panasonic System Networks Company of America, Unit of Panasonic Corporation of North America www .panasonic.com/business/ For customer support, call 1.800.528.6747 Three Panasonic W ay , Secaucus, New Jersey 07094 U.S.A. Panasonic Canada Inc. 5770 Ambler Drive, Mississauga, Ontario, L4W 2T3 Canada (905)624-5010 www .pa[...]