Pitney Bowes DM500 manual

DM500™ and DM550™ Series  Digit al Mailing System DM500™ Series Mailing System DM550™ Series Mailing System Shown with Weigh-On -The-W ay® Operator Guide US English V ersion SV61436 Rev. D[...]

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SV61436 Rev. D SV61436 Rev . D ©2009 Pitney Bowes Inc. All rights reserved. This book may not be reproduced in wh ole or in part in any fashion or stored in a retrieva l system of any type or transmitted by any means, electronically or mechanically , wit hout the express, written permission of Pitney Bowe s. We have ma de every reasonable ef fort [...]

ii SV61436 Rev. D Alerting Messages V arious messages are used througho ut this guide to alert you to potentially hazardous or erro r caus - ing conditions. These messages are as follows: FCC Compliance This equipment has b een tested and found to comply with the limit s for a Class A digital device, pur - suant to part 15 of the FCC rules. These l[...]

SV61436 Rev. D iii FCC Compliance of Modem This equipment complies with Part 68 of the FCC rules and the requirement s adopted by the ACT A. On the bottom of the IntelliLink® Control Center is a label that cont ains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this numb er must be provided to the tele[...]

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T able of Contents SV61436 Rev. D Pitney Bowes Contact List Chapter 1 - Read this First Chapter 2 - Meet the DM Se ries™ Digit al Mailing System Chapter 3 - Mail in a Minute Chapter 4 - Running Mail Chapter 5 - Mailing System Setup Chapter 6 - Adding Postage Chapter 7 - S tandard Accounting Chapter 8 - Reports Chapter 9 - Maintaining and Updating[...]

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Pitney Bowes Contact Information List PB Web Sites • For frequently asked questions, go to: http://www .pb.com • T o place requests for service or training, go to: http://www .pb.com and click on My Acc ount . • T o order PB supplies and accessories, go to: http://www .pb.com and click on Onli ne S tore . • T o view and pay invoices online,[...]

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1 • Read This First SV61436 Rev. D Contents What’s in this Guide ............................................... .............................. 1-2 Other Information ........................................ ........... .............................. 1-2 What Y ou Need to Know ............................. .......................................[...]

1 • Read This First 1 - 2 SV61436 Rev. D What’ s in this Guide Chapter 1 - Read this First cont ains important information about USPS requirements a nd equipment and telephone safe ty precautions. Chapter 2 - Meet the DM500™ and DM550™ Digit al Mailing System gives an overview of th e mailing system and the location of each control and mach[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 1- 3 What Y ou Need to Know Since your post age meter (Postal Security Device) is licensed by t he United S tates Postal Service (USPS), you must follow a few basic require - ments. USPS  Requirements • Mail must have the correct date and p ostage amount in the [...]

1 • Read This First 1 - 4 SV61436 Rev. D • When removing jammed material, avoid using too much force to pre - vent personal injury and damag ing equipment. • T o prevent overheating do not cover system vent openings. • When lifting covers, wait for all p art s to stop moving before placing han ds near feeder p ath or printer . • Do no t r[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 1- 5 • Do not use the telephone or equipment co nnected to the telephone line in the vicinity of a gas leak. • Do not connect you r postage meter (Post al Security Device) to a digit al pho ne line. The device’ s built-in modem is designed to work with an analo[...]

1 • Read This First 1 - 6 SV61436 Rev. D[...]

2 • Meet the DM500™ and DM550™ Series Digitial Mailing System SV61436 Rev. D Contents Introducing the DM Series™ Mailing System ....................................... 2-2 Features and Benefit s ................................. ......................................... 2-2 Parts of the Mailing System .......................................[...]

2 • Meet the DM500™ and DM550™ Digital Series Mailing System 2 - 2 SV61436 Rev. D Introducing the DM Series™  Mailing System The DM Series ™ Digitial Mailing System is an easy-to -use digital mailing system you can tailor to satisfy the unique requirement s of your organiza - tion. This system: • Automatically feeds a stack of mail. [...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 2 - 3 V ariety of Communications Options Y our DM Se ries™ Digit al Mailing Syst em co mes with communications ports for data commu nications with Pitney Bowes support services and for inter - facing to external devices such as a perso nal computer , an optional sc[...]

2 • Meet the DM500™ and DM550™ Digital Series Mailing System 2 - 4 SV61436 Rev. D Advertisements and Inscriptions Ads and inscriptions are messages you can include in the me ter stamp. A number of st andard advertisement s and inscriptions are inclu ded with your mailing system. Y ou can order customized a ds and inscriptions by calling the P[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 2 - 5 Part s of the Mailing System This section describes the part s of your DM50 0™ and DM550™ Series System and includes: • The Mailing System Exterior , including the W eigh-On-The-W ay® (WOW®) Module • The Mailing System Interior • The IntelliLink ® [...]

2 • Meet the DM500™ and DM550™ Digital Series Mailing System 2 - 6 SV61436 Rev. D The DM500™ and DM550™ Seri es Digital Mailing System Right Side View of the DM 500™ and DM550™ Series System 1 4 2 5 9 8 7 6 10 11 12 13[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 2 - 7 The DM500™ and DM550™ Series Syst em with Optional WOW® Mod ule Connectors on the Back of the Mailing System Base USB Ports - Four USB p orts are locate d on the back, lower right side of the machine. These provide communications with external devices like[...]

2 • Meet the DM500™ and DM550™ Digital Series Mailing System 2 - 8 SV61436 Rev. D Mailing System Interior Interior of the DM Series™ S ystem (Under the F ront Cover) Thickness Adjustment Knob - Use this to adjust for the thicknesse s of the envelopes. Y ou do not have to lift the cover to adjust th e knob. For thicker p ieces o f mail (3 /8[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 2 - 9 Interior of the DM Series™ System with Optional WOW®  (Under the WOW® Cover) WOW® T ransport Jam Release Lever - Pull this to clear jams on the transport deck. Pressure-Sensitive Post age T ape - In the DM Series™ system with optional WOW® module, th[...]

2 • Meet the DM500™ and DM550™ Digital Series Mailing System 2 - 10 SV61436 Rev. D The IntelliLink® Control Center This section describes all of the functi on keys on the In telliLink Control Center , the control center Main Screen, and the con nectors on the back of the control center used to co nnect it to the AC adapter and to an analog p[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 2 - 11 Star t K ey - Begins processing mail with the options you have selected. T ape Key - Allows you to print postage tapes for p ackages or pieces of mail that are out side the limit s specified for mailin g mater i - als. See Specification s in Appendix C of this[...]

2 • Meet the DM500™ and DM550™ Digital Series Mailing System 2 - 12 SV61436 Rev. D The Main Screen The content of the main screen dep ends upon the current mode of the machine. Main screens are the only screens that cont ain a meter stamp replica area and a main st atus area. The main screen enters a sleep mode af ter a cert ain period of ina[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 2 - 13 Connectors on the Back of the IntelliLink Control Center • Analog Phone Line Connector - The term analog phone line re fers to a RJ1 1C or RJ1 1W co mpatible (sin gle line) telep hone wall plug typically used for a residential phone or facsimile hookup. I f [...]

2 • Meet the DM500™ and DM550™ Digital Series Mailing System 2 - 14 SV61436 Rev. D[...]

3 • Mail in a Minute SV61436 Rev. D Contents Mail in a Minute ................................................................ .................... 3-2 Preparing Y our Mail .............................................................................. 3-2 Running the Mail ......................................... ........... .....................[...]

3 • Mail in a Minute 3-2 SV61436 Rev. D Mail in a Minute This chapter explains how to use the “Key In Posta ge” mode. It’s the qu ick - est and easiest way to r un a piece of mail or print a post age tape. For instructions on other available modes for runnin g your mail, refer to Determining th e Correct Post age Mode section in Chapter 4 i[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 3-3 4. Place the st ack of mail on the feed deck shown in the picture belo w . • Place the envelopes with the flap s down and against the rear wall. • Make sure the envelopes are pushed f ar enough so that they cover t he feed sensor on the re ar wall. 5. Adjust [...]

3 • Mail in a Minute 3-4 SV61436 Rev. D Printing Post age T apes Print postage t apes for: • Packages • Onion skin/airmail type envelopes • T yvek® envelopes • Envelopes that are thicker than 5/8” • Any pieces of mail that are out side the limit s specified for mailing mate - rials - see Sp ecifications, Mailing Materials in Chapter [...]

4 • Running Mail SV61436 Rev. D Navigating Hints ............................................................... .................... 4-2 Applying Postage and Running Mail .................................................... 4-3 Determining the Correct Post age Mode ............................................... 4-4 Preparing Y our Mail ........[...]

4 • Running Mail 4-2 SV61436 Rev. D Navigating Hint s • The maximum numbe r of options displayed is 5. T o view more options, press the down arrow key . • Y ou can select a numbered option either by pre ssing the screen key next to the option, or by pre ssing the corre sponding number on the key - board and then pressing the Enter key . • T[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 4-3 Applying Post age and Running Mail T o apply postage and run mail on the DM500™ and DM550™ Series Sys - tem, follow the procedures listed here. Y ou must follow procedures 1 and 2 bef ore you run mail through the sys - tem and apply postage. If you are using [...]

4 • Running Mail 4-4 SV61436 Rev. D Determining the Correct Po st age Mode Feeding Mail or Printing T ape? 1. If your mail requires no applicatio n of post age, see Chart C on the fol - lowing page to choose your mode. 2. If your mail requires postage , you must determine if you can print directly on your mail. Y ou can feed mail if your pieces o[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 4-5 Chart B - Post age T ape Mode If: Then use this mode: Y ou know the amount of post age needed for yo ur piece of mail. Key In Postage Y ou do not know the weight of your piece of mail. Attached Scale Y ou have se veral pieces of mail and do not kno w their postag[...]

4 • Running Mail 4-6 SV61436 Rev. D Prep aring Yo u r M a i l If you intend to run pieces of mail through your system, read About Run- ning Mail belo w . If you are going to print post age t apes, read About Print - ing Post age T apes in t his section. Then, proceed to instructions for selecting the mode and running the job. Refer to Chapte r 12[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 4-7 5. Adjust the thickn ess adjustment knob to adjust for envelope thickness. For thicker pie ces of mail (3/8” to 5/8”), or mail containing several insert s, use the thick mail setting. For mail containin g only single inserts, or for postcards, use the normal [...]

4 • Running Mail 4-8 SV61436 Rev. D Ti ps on Feeding Mail • Presealed Envelopes: If you are using p resealed envelopes, make sure you press the Seal key on the IntelliLink® Control Center and select Sealer off or the envelopes will jam. • Piece s of mail that are 5/8" thick: If you are running pieces of mail that are each 5/8” thick, [...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 4-9 About Printing Postage T apes Print postage t apes for: • Packages • Onion skin/airmail type envelopes • T yvek® envelopes • Envelopes that are thicker than 5/8” • Any pieces of mail that are out side the limit s specified for mailing mate - rials - [...]

4 • Running Mail 4-10 SV61436 Rev. D Selecting the Post age Mode and Running the Mail Once you decide the appropriate mode for running your mail job, you select the mode on your mailing system. T o access the modes, press the Mode key on the Intel - liLink® Control Center . The na mes o f the modes a s they ap pear on the screen are shown in th [...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 4-11 Mode Selection: Key in Postage Use this mode if you know what the correct amount of post age is for your mail and you intend to apply this p ostage to each piece. 1. Press the Mode key . 2. Select Key In Post age . 3. Key in the correct post age value using the [...]

4 • Running Mail 4-12 SV61436 Rev. D Mode Selection: Weigh First Piece This feature is avail able only on systems that have the o ptional  Weigh- On-The-W ay® (WOW®) modu le installed. In this mode, the machine weighs t he first mail pie ce and processes the remaining mail at the same post age rate. T o run mail in this mode: 1. Press the Mo[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 4-13 6. Place the mail on the scale. • If you have previously selected a class, the system displays th e fol - lowing prompt at the top of th e screen: Print t ape s automatically On or Off. - If yo u select On , then whe n you remove each piece of mail, the system[...]

4 • Running Mail 4-14 SV61436 Rev. D Mode Selection: Attached Scale Use this option If the AutoScale feature is set to Of f see Set Up Scales/ Rates: AutoScale in Chapter 5 in this guide. 1. Press the Mode key . 2. Select Att ached Scale . The “Att ached Scale Mode” screen appears. 3. Place the piece of mail on the scale. 4. If the class disp[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 4-15 Mode Selection: Ti me and Date S tamping T ime Date S tamping mode allows yo u to print the current time and date, along with the word “Received” on incoming mail. The time and date will remain the same durin g a single transaction (wheth er you pro cess a s[...]

4 • Running Mail 4-16 SV61436 Rev. D Selecting or Deselecting an Account If you use Accounting, yo u must select an account. If you are using Budget Manager or Business Manager refer to t he operator g uide or help system provided with those applica tions. Selecting an Account Y ou can select an account manually by scrolling thro ugh the entire l[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 4-17 Selecting an Account by Na me The account name search allows you to type in the account name, or p art of the account name, to narrow down your search. Follow the step s below to select an account by name: 1. Press the Account scree n key . The Select Account sc[...]

4 • Running Mail 4-18 SV61436 Rev. D Selecting the Class, Carrier , S pecial Services or Options Each carrier has its own se t of classes and each class has its own set of special services. When you select a class or carrier , only those options available for that selection display in the main screen. 1. Press the Class key . A list of available [...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 4-19 Selecting a Country If your class requires you to select another country: 1. A list of countries appears in the display . Y ou can scroll through the countries: • Using the up/down arrows; • By typing in the first few lett ers of the country until you get a [...]

4 • Running Mail 4-20 SV61436 Rev. D Selecting the Meter St am p Options The Meter S tamp Options selection allows you to change the element s printed on your piece of mail or t ape. Y ou access the Meter S tamp options by pre ssing the Menu key on t he IntelliLink® Control Center and then selecting Meter St amp Options . The list of options tha[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 4-21 Meter S tamp Options: Inscription Y ou can have a variety of inscriptions ap pear on your piece of mail. For a list of the inscriptions provided with your mailing system, refer to Chapter 1 1, Supplies and Options in this guide. T o add more inscriptions, refer [...]

4 • Running Mail 4-22 SV61436 Rev. D Using Electronic Confirmation Services The United S tates Post Of fice (USPS) provides three types of co nfirmation services: • Delive ry Confirmation - shows you when the postal carrier delivered the mail. • Signat ure Confirmation - shows you who signed for the mail. • Certified Mail - provides you wit[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 4-23 Adding Services or Making Changes • If you already have postage on the mail and then decide you want to add a service, follow the instructions here for Adding Confirmat ion Ser - vices After Printing Post age . • If you need to add more post age to cover the[...]

4 • Running Mail 4-24 SV61436 Rev. D 12. Press the Enter key . The “Enter another p ackage?” screen appears. Follow the screen prompt s to process more pieces of mail for confirma - tion services. Adding Confirmation Services After Printing Postage If you have alre ady applied post age to a pie ce of mail and you now wa nt to add a confirmati[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 4-25 Editing, Deleting or Sending Confirmation Services Records This procedure tells you how to edit, de lete or send confirmation services records once you have entered them into your syste m. Y our system can store up to 100 of your barcod e records before sending [...]

4 • Running Mail 4-26 SV61436 Rev. D Inst allation/Setup 1. V erify that services are enabled: a. Press Exist ing Features . b. Press Confirmati on Services . c. V erify that the services are ena bled. The list of services that appears may look like the sample shown at the right. 2. If you have not already done so, ent er the Customer D at a U ni[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 4-27 Setup Options 1. Press the Men u button. 2. Select Confirma tion Services . 3. Select the right arrow to go to Set Up CFM Svcs . Y ou are now in the Cfm Svcs Setup Screen. Each o ption is explained below . • Apply Label Pro mpt - If this option is on, the syst[...]

4 • Running Mail 4-28 SV61436 Rev. D 5. Enter the USPS tracking barcode number . 6. Apply the barcode: a. Apply the 22 -digit barco de lab el to yo ur mail pie ce if it is no t already pre -printed on the mail p iece. b. Press Enter . (T his step is not required if the system is set t o auto- enter .) 7. Print postage: •P r e s s St ar t to pri[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 4-29 Using ERR  with a Customer Reference Number The Pitney Bowes solution for Electronic Retur n Receipt (ERR) may include the option to use a Reference Number that can tie the USPS T rack- ing Number to an internal t racking number your organizat ion assigns to [...]

4 • Running Mail 4-30 SV61436 Rev. D b. Press Enter . (This step is not required if the system is set t o auto- enter . 7. Enter the customer reference number . a. Scan or manually type your ow n unique ref erence number fo r this mail piece. This can be a Client Number , Summons Nu mber , Policy or Claim Number , or Invoice Number . Y ou will no[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 4-31 Adding Post age or Changing th e Date If you do not have the correct postage or date on a piece of mail, you can add more post age or change the date dire ctly on a piece of mail. If you p re - fer , you can print the corrections on at a t ape instead and then a[...]

4 • Running Mail 4-32 SV61436 Rev. D T o change the date: 1. If you are printing the dat e correction on an envelope and if the enve - lope is seale d, press the Se al key and select Sealer Of f. If you a re print - ing on a t ape, go to step 3. 2. T urn the piece of ma il arou nd 180 degree s so that the meter st amp is in the lower left corn er[...]

5 • Mailing System Setup SV61436 Rev. D Contents Navigating Hints ............................................................... .................... 5-2 Overview of Mailing System Se t Up ..................................................... 5-3 Setting the Display Language ..................... ......................................... 5-4 Adj[...]

5 • Mailing System Setup 5-2 SV61436 Rev. D Navigating Hint s • The maximum numbe r of options displayed is 5. T o view more options, press the down arrow key . • Y ou can select a numbered option either by pre ssing the screen key next to the option, or by pre ssing the corre sponding number on the key - board and then pressing the Enter key[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 5-3 Overview of Mailing System Set Up Follow the other procedures listed here as need ed. For det ails on each procedure, refer to the se ction number listed here. Set the Display Language. Adjusting the Display Contrast and V olume Control. Setting the Date and T im[...]

5 • Mailing System Setup 5-4 SV61436 Rev. D Setting the Display La nguage Depending on t he model of your mailin g syste m, you may be a ble to set the display to any of th e following languages: • English • Espan ol •F r a n c a i s T o change the language of the display: 1. Press the Men u key . 2. Select Set Up , or press 1 and the Enter[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 5-5 Setting the Date and Ti me o f D a y If your mail is picked up at a certain time each da y , you can set your syst em to advance the date at the mail pickup time. If you enter an invalid time or date, the system beeps and the screen d is - plays the message: “I[...]

5 • Mailing System Setup 5-6 SV61436 Rev. D Setting Up a Supervisor Password Y ou can limit access to the following operations by crea ting a supervisor pas sw or d. • Adding Postage (Refill) • Clearing Batch Informa tion (the number of pieces of mail your system pro cesses) • Setting up Scale/Rates • Accounting Set Up Whenever you perfor[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 5-7 Setting Up the Scale and Selecting Rates Y ou can use this section to set up how you r scale works with your system. For example, the Att ac hed Scale option allows you to set your sca le to accommo - date for environment s subject to vibrations. The Class if n e[...]

5 • Mailing System Setup 5-8 SV61436 Rev. D Scale/Rates:  WOW® Weight Limit Y ou can set the WOW® weight limit to prevent the system from printing postage on pieces of mail that exceed a set weight. 1. Press the Menu key on the contro l center and select Set Up . Press the down arrow key and select Scale/Rates . 2. Select WOW W eight Li mit [...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 5-9 Scale/Rates: Diff Weigh T rip Weight Use this option to set the minimum wei ght that a piece of mail must weigh in order to use the dif ferential weig hing mode to print posta ge on a tape or on a piece of mail. For more information on differential weighing , ref[...]

5 • Mailing System Setup 5-10 SV61436 Rev. D Scale/Rates: Destination if New Piece Use this option to set the system to clear the de stination ZIP or Zone code for each piece of mail weighed, or to ke ep the last class used. Press the Men u key on the control center and select Set Up . Press the down arrow key and sel ect Scale/Rates . 1. Select [...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 5-11 Scale/Rates: BMC Intra ZIP Use this option to edit a group of pred efined zip code ranges, or create a new group of ZIP Codes, within a Bulk Mailing Center (BMC). 1. Press the Menu key on the contro l center and select Set Up . Press the down arrow key and selec[...]

5 • Mailing System Setup 5-12 SV61436 Rev. D Scale/Rates: Confirm Svc Barcode Prompt This feature may be of fered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please con tact your local account representat ive to determine if this optio n is accessible on your system. When using USPS Confirmation Services [...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 5-13 b. T o set the first weight break, use the numeric keys and enter 0 for lb. Press the Enter key . Enter 3 for oz and press the Enter key . c. Select the appropriate class, in this example , 1st Clas s Auto . d. Select the ap propriate sub class. In this example,[...]

5 • Mailing System Setup 5-14 SV61436 Rev. D e. The Select Auto Ad/Inscriptions screen ap pears: • T o add an ad, se lect Ad s/Messages . Scroll through the list a nd select the appropriate option. • T o add an in scription, select Insc riptions . Scroll throug h the list and select the appropriate opt ion. •P r e s s Enter when done. The d[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 5-15 Modifying a Smart Class™ with an Auto Inscription 1. Press the Men u key . 2. Select Set Up , then press the down arrow and select Scales/Rates . 3. Press the down arrow (depending o n your system you may have to pre ss it twice) and select Smart Cl asses . 4.[...]

5 • Mailing System Setup 5-16 SV61436 Rev. D Setting Up Post age By Phone® Meter Payment System This section describes how to set up Post - age By Phon e® Meter Payment Syste m on your mailing system. It also includes advanced phone setup instructions for modifying individual phone connection parameters (user ID and p assword and server IP addr[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 5-17 Phone/Networ k Set Up: Secondary PB # This feature may be of fered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please con tact your local account representat ive to determine if this optio n is accessible on your system.[...]

5 • Mailing System Setup 5-18 SV61436 Rev. D Phone/Networ k Set Up: Use LAN Firewall Settings This option allows you to modify in dividual LAN firewall settings. 1. Press the Me nu key on the con trol center . Select Set Up from the ma in screen, then select Phone/Netwo rk Set Up . 2. Select LAN Firewall Setti ngs . The "LAN Firewall Setting[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 5-19 Phone/Networ k Set Up: Remote PC Refill This option is available only on sy stems that have the optional Remote Refill feature installed. Use this option to turn the Remote PC Refill feature on or of f. 1. Press the Me nu key on the con trol center . Select Set [...]

5 • Mailing System Setup 5-20 SV61436 Rev. D Configuring System Ti me o u ts This section describes how to set various system timeouts for your mailing system. 1. T o access the system timeouts, press the Menu key on the contro l ce nter , an d select Set Up . 2. Select Bas ic Settings and then Time - out s to ge t all of the timeout option s. Th[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 5-21 Ti meouts: Normal Preset Tim e r The normal preset timer optio n allows you to specify how much time you want to allow the system to remain idle before it retu rns to the Normal Pre - set settings (refer to De fine Preset s section in this chapter for more infor[...]

5 • Mailing System Setup 5-22 SV61436 Rev. D Ti meouts: Tr ansaction T imeout This option is available only if your mailin g machine is connected to the AccuT rac™ Mail Accounting system. Use this option if you routinely batch you r mail runs. This option allows you to specify how much time to allow the system to remain idle before it ends the [...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 5-23 Defining Normal Preset V alues When defining the normal p reset values, t he ma iling syste m will prompt you to select a cla ss of mail if you are using Key In Postage mode . Selecting a class will ensure your preset values are upd ated automatically when post [...]

5 • Mailing System Setup 5-24 SV61436 Rev. D Defining Custom Preset V alues When creating a custom preset, the mailing system will prompt you to select a class of mail if you are using Key In Post age mode. Selecting a class will ensure your preset values are upd ated automatically when post - age rates change. 1. Enter the values for the mail jo[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 5-25 S tore Advance Date in a Custom Preset This feature may be of fered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please con tact your local account representat ive to determine if this optio n is accessible on your system[...]

5 • Mailing System Setup 5-26 SV61436 Rev. D Editing Custom Preset V alues T o edit an existing custom preset, yo u define it s new values and then over - write the old values. 1. Enter the new value s for th e mail job tha t correspond to the custom p re - set you want to change or edit. 2. Press the Custom Preset s key . 3. Press the right arro[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 5-27 Creating Custom Messages Custom Messaging enables you to enter text at the Control Center which can print directly on envelopes as t hey p ass through the mailing system. Custom messages ca n b e save d in th e memo ry of the system, an d re called whenever appr[...]

5 • Mailing System Setup 5-28 SV61436 Rev. D Post al Rules and Guidance Creating a Custom Message for the First T ime 1. Press the Men u key . 2. Select Set Up , then select T ext Entry Set Up . 3. Select Create . 4. Select a line of text to enter . T ype in the text and press Enter . 5. Repeat step 4 until all lines of text ha ve bee n entered .[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 5-29 Editing a Custom Message 1. Press the Men u key . 2. Select Meter S t amp Options , then select T ext Entries . 3. Press the right arrow key , the select Edit . 4. Select the appropriate custom message. 5. Select a line of text to edit. a. Press Clear to clear t[...]

5 • Mailing System Setup 5-30 SV61436 Rev. D T aking the Meter Out of Servi ce Call your Pitney Bowes represent ative if you need to return the post age meter (cont ained in the IntelliLink® Control Center) to Pitne y Bowes. When instructed, follow the procedure here. 1. Press the Men u key and select Set Up . 2. Select T ake Meter Out of Servic[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 5-31 Configuring the Optional Barcode Scanner If you have a barcode scanner att ached to your mailing system, yo u can configure it to scan: • account names, • account codes (Business Man ager only), • speed codes (INVIEW™, Budget Manager only), • Custom an[...]

5 • Mailing System Setup 5-32 SV61436 Rev. D Setting the Default Scan Ty p e If you are using an accounting system on yo ur mailing system you can set up the sca nner so tha t it knows what f ield is scanning with out usin g a p refix code. Y our selection of Account Na me or Account Code dep ends on your accounting system. Y ou can then scan the[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 5-33 Adding Barcode Prefixes If you are going to scan multiple fields, you will need to create barcodes that contain a 1 or 2 digit prefix. This prefix identifies the field you are scan - ning. Y ou may use this if you are transferring account s from a dif ferent acc[...]

5 • Mailing System Setup 5-34 SV61436 Rev. D Combining Barcodes If you need to combine multiple barcode scans into a sing le barcode, use this setup option. For example, the typical barcode scanner can only accept a maximum of 30 characters. If you want to scan an account name that contains more than 30 characters, say 5 0 characters, you add a &[...]

6 • Adding Postage SV61436 Rev. D Postage By Phone® Meter Payme nt System ...................................... 6-2 Y our Postage Meter ......................... .................................................... 6-2 USPS Rekey Requirements ............................................. .................... 6-3 Managing Y our Postage Funds ...[...]

6 • Adding Postage 6-2 SV61436 Rev. D Post age By Phone® Meter Payment System Postage By Phone® Meter Payment Syst em is a Pitney Bowes service that you use to add postage to your meter . Y ou can access the Postage By Phone® System 24 hours a day , 7 days a week through your IntelliLink® Control Center . For more information, refer to the Po[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 6-3 Connection Alternatives - Review Y ou can connect your mailing system to the Pitney Bowe s network using one of four methods: • Const ant (High S peed) Connection - using your o rganization’ s Local Area Network and approved connection device. • Direct Anal[...]

6 • Adding Postage 6-4 SV61436 Rev. D Managing Y our Post age Funds Refer to the appropriate section listed here for checking fun ds and account balances and adding post age when using the Postage By Phone® Meter Payment System. Connecting Y our Postage Meter to a Local Area Network (LAN) - Refer to this section if you are using your organizatio[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 6-5 Connecting Yo u r Po st age Meter to an Analog Phone Line If you do not have access to a Local Area Network (LAN) connect ion, you can connect to the analog phone line connector o n the back of the  IntelliLink® Control Center . Connecting Y our Control Cente[...]

6 • Adding Postage 6-6 SV61436 Rev. D Checking A vailable Funds in Yo u r Post age Meter If you ar e not sure if you have enou gh m oney to run mail or print t apes, yo u should check the amount of mo ney (funds) in your post age meter . T o check available funds in your meter: 1. Press the Funds key . The amount of funds available in your posta [...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 6-7 Adding Post age T o add postage from your Postage By Phone® System account to your post age meter , follow these steps. 1. Press the Funds key . 2. Select Quick Re fill , or Other Refill Amount . 3. If you have set up a supervisor p assword, you are prompte d to[...]

6 • Adding Postage 6-8 SV61436 Rev. D Recommended Funds V alues When the Post age Pass - Automated Postag e Refill capability is enable d, your mailing system will make re commendations for both Auto Refill Amounts an d the Low Funds W arning. • The Au to Refill Amount is th e dollar value of th e reset when you refill for postage. • The Low [...]

7 • S tandard Accounting SV61436 Rev. D Navigating Hints ............................................................... .................... 7-2 Overview of Accounting ....................................................................... 7-3 Using the Account Setup Procedures ......... ......................................... 7-3 Before Using[...]

7 • S tandard Accounting 7-2 SV61436 Rev. D Navigating Hint s • Y ou can access all of the accounting features by pressing th e Account s key on the IntelliLink® Contro l Center . The system displays the account names in the fo rmat shown here (S tandard Accounting): • T o enter the account set up mode, press the right arrow key on the con -[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 7-3 Overview of Accounting The information in this chapter d escribes how to set up the st andard accounting package provided with your mailing system. For information on your system’ s accounting features, or if this is the first time you are setting up accounts a[...]

7 • S tandard Accounting 7-4 SV61436 Rev. D Before Using the Setup Procedures 1. If your system has a supervisor p assword set up, you must enter that password before you can ent er the account setup mode. 2. If you have not set up an y accounts yet, as soo n as you press the Accou nt s key on the control center , the system prompt s you for the [...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 7-5 least four characters. (Y ou need to enable password protection before you can protect an indi vidual account. Refer to T urning Accounting Password Protection On or Off in this chapter . 7. When you are done, press the Enter key t o save the account informa - ti[...]

7 • S tandard Accounting 7-6 SV61436 Rev. D Editing Account s Y ou can change the name of an account, make the account inactive (or active), add a password or chang e an existing one, and clear (reset) all data fr om the account. 1. Press the Account s key . 2. Press the right arrow key to enter th e “Set Up Account” screen. 3. Select Edit Ac[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 7-7 Tu r n i n g Stand a rd A ccounting On or Off T o turn the standard accounting package provided with your system on or off: 1. Press the Account s key . 2. Press the right arrow key to enter th e “Set Up Accounts” screen. 3. Scroll down and select Acc ounting[...]

7 • S tandard Accounting 7-8 SV61436 Rev. D Resetting (Clearing) all Account s When you reset or clear your acco unts, you completely remove all of th e data in all of your accou nts . Once y ou clea r the da ta, you canno t retrie ve it. T o keep a record of your data, be sure and print a Multi-Account Summary Report. Refer to Chapter 8 , Report[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 7-9 T ransferring Funds T o transfer funds: 1. Press the Account s key . 2. Press the right arrow key to enter th e “Set Up Accounts” screen. 3. Select T ransfer Funds . The system displays a list of your chargeable accounts. Y ou can transfer funds used and piec[...]

7 • S tandard Accounting 7-10 SV61436 Rev. D Selecting an Accounting Ty p e T o select and a ccounting type, or to di sable the accounting feature on yo ur mailing system, follow the procedure here. 1. Press the Account s key . 2. Press the right arrow key to enter th e “Set up Account” screen. 3. Press the down arrow key to scroll down and s[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 7-11 Yo u r Accounting System Features Y ou can configure your mailing system to track and account for postage used by department s or indi viduals within your organization . Y our system stores the following information for each accoun t. • Account name (alphanume[...]

7 • S tandard Accounting 7-12 SV61436 Rev. D Account S tructure and Hierarchy Y ou can structure your account s in single or multiple levels. For example, you can divide a top level dep artment (a ccount) into two or more majo r sec - tions or subaccount s. Y ou can further divide these subaccounts into two or more sections or subsubaccount s. Th[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 7-13 structure. Piece count totals a nd funds used are transferred among accounts, subaccoun ts and subsubac count s when they are chargeable accounts. When you use an account to p rint postage, you are using the chargeable accou nt in a link of account s (e.g., Engi[...]

7 • S tandard Accounting 7-14 SV61436 Rev. D[...]

8 • Reports SV61436 Rev. D Introduction ............................ ..................................................... ......... 8-2 V iewing a Report .............................................................. .................... 8-2 Printing a Report .............................. .................................................... 8-2[...]

8 • Reports 8-2 SV61436 Rev. D Introduction Creating a report is quick and easy on your mailing system. With the capa - bility to print out report s on roll tap e o r envelopes using the internal mailing system printer , you can easily keep an accurate record of all your mailing activities. For some report s, you need a n external or att ached pr[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 8-3 Report Print Queue The Report Print Queue will function with most report s, except for the Con - firmation Services reports. (A warning message will appear if you attempt to print a Confirmation Services report when th ere are reports in the queue.) If a series o[...]

8 • Reports 8-4 SV61436 Rev. D Multi-Account Summary Report Internal Printer V ersion The Multi-Account Summary supplies t he tot al pieces and post age for all enabled account s. Y ou can view and print the Multi-Account Summary report sort ed by accou nt number , as well as by account name. When viewing this repo rt, press the lef t arrow key t[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 8-5 External Printer Ve r s i o n This version of the Multi-Account Summary can only be printe d on an attached external printer . Account numbers are on ly assigned to the lowest level of the account hierarchy or tr ansaction level. Account numbers will only appear [...]

8 • Reports 8-6 SV61436 Rev. D Last Five Refills Report The Last Five Refills Report lists the la st f ive refills for any enabled account and prints the information on a single envelope or strip of t ape. The refills are displayed in chronological order . Screen Display Printed Report The Refill S tatement provides the following information : ?[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 8-7 USPS Confirmation Services Report (System Printer Required) The Confirmation Services Report provides det ails for Confirmation Ser - vices pieces processed and uploaded vi a IntelliLink® Control Center . It prints the information on an envelope or strip of tape[...]

8 • Reports 8-8 SV61436 Rev. D Account List Report (External Printer Required) The Account List Report list s the nam es and numbers of all acco unts that are set up in your mailing machine. Screen Display Printed Report This report prints a list of all yo ur accoun t s and the account numbers. Funds Report The Funds Report gives a summary of the[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 8-9 System Set Up Report The System Setup Report is a n extensive report that gives you comprehen - sive information about your tot al ma iling system. Y ou can only print the entire system set up. However , the entire report must be printed on an attached pr inter .[...]

8 • Reports 8-10 SV61436 Rev. D Error Report This feature may be of fered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please con tact your local account representat ive to determine if this optio n is accessible on your system. The Error Report lists the last ten errors in chronological ord er with the mo[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 8-11 Job Report This feature may be of fered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please con tact your local account representat ive to determine if this optio n is accessible on your system. The Job Report summarizes [...]

8 • Reports 8-12 SV61436 Rev. D Dat a Capture Report (Non-US Use Only) The Data Ca pture Short Report provides information on t he data that is transferred from the mailing system through Pitney Bowes Dat a Center to the Post Office. The Data Ca pture Report prints on an envelop e or tape. Electronic Return Receipt Report This report can be used [...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 8-13 Inst alled/ Pending Rates Report This report displays only on the screen. Use the up and down arro w keys to scroll through all the rate files loaded on the system. Last Rates Downloaded Report This report displays only on the screen. Use th is report to confirm[...]

8 • Reports 8-14 SV61436 Rev. D[...]

9 • Maintaining and Updating SV61436 Rev. D Contents Items to Keep On Hand .................................................... .................... 9-2 Cleaning the Exterior ........................ .................................................... 9-2 T ape Maintenance ....................................... ........... .......... ..........[...]

9 • Maintaining and Updating 9 - 2 SV61436 Rev. D Items to Keep On Hand The following is a list of items you should keep on hand: • Ink Cartridge • T ape Roll • E-Z Seal ® Sealing Solution Refer to Chapte r 1 1, Supplies and Options for de tails on how to order the se items. Cleaning the Exterior T o clean the out side of your mailing syst[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 9 - 3 T ape is still on roll 1. When you see the red stripe on the tape, go to the T ape Maintenance screen: a. Press the Menu key . b. Select Mainten ance . c. Select Lo ad T ape. d. Select Unloa d T ape. 2. If your DM Series™ Digital Mailing System d oes not have[...]

9 • Maintaining and Updating 9 - 4 SV61436 Rev. D 3. Drop the new t ape in so that it feeds from the bottom of the roll to the right. The protective backing on the tape sh ould be facing down. Pull about 10 inches of tape from the en d of the roll up toward the cover and then loop it down into the slot. 4. From the “Out of T ape” or “Load T[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 9 - 5 2. Remove the cap from the  bottle. 3. Add enough E-Z Seal® to bring the level up to the bottom of the fill cap. 4. Replace and tighten the cap and replace t he bottle. The nozzle should be facing down and the flat side of the bottle facing the front of th [...]

9 • Maintaining and Updating 9 - 6 SV61436 Rev. D Cleaning or Replacing the Moistener Brush 1. Lift the feed cover . 2. Push down on the moistener brush button. 3. Grasp the moistener brush assembly and pull it straight o ut towards you. 4. Clean the moistening brush by running the brush un der warm water . 5. If you need to clean or replace the [...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 9 - 7 Cleaning or Replacing the Wic k 1. Open the feed cover and lif t the E-Z Seal® bottle out of it s holder . 2. Remove the Moistener Brush Assembly as described above in Clean - ing or Replacing the Moistener Brush procedure. 3. Place your finger in the moistene[...]

9 • Maintaining and Updating 9 - 8 SV61436 Rev. D 5. Remove the wick, using the metal shield t o gently pry it o ut of the moistener tank. 6. Drain the moistener tan k over the front of the machine into a re ceptacle as shown here. 7. T o clean the moistener tank, remo ve th e E-Z Seal® Sealing Solution supply tube and wipe out the t ank with E-[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 9 - 9 9. After cleaning the wick and tank, p lace the shield on the wick, mak - ing sure th at there is no gap between the shield and the surface of the wick. 10. Place the shield and wick assembly in the moistener t ank and push down on the shield to push the assemb[...]

9 • Maintaining and Updating 9 - 10 SV61436 Rev. D 12. Replace the E-Z Seal ® Sealing Solution bottle. Gently t ap the top of the solution bottle.W ait for about 5 minutes and then c heck t o m ak e su re the moistener t ank is filled with the correct amount of E-Z Seal® solution. Measure the amount of solution as shown in the diagram on the ri[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 9 - 11 c. If the tank is still not filled to the correct level, remove the moist - ener tank a nd drain it over the front of the machine, then replace the tank an d check the level again after 5 min - utes. 14. Once you verify that the moistener t ank is filled to th[...]

9 • Maintaining and Updating 9 - 12 SV61436 Rev. D Printing a T est Pattern Y ou can print a test p attern to check the quality of the meter imprint without spending any of your post age funds. T o print a test pattern: 1. From the IntelliLink® Control Center , press the Menu key . 2. Select Mainten ance . 3. Select Print T est Pattern . 4. The [...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 9 - 13 Replacing the Ink Cartridge “Low Ink - Order Ink” appears on the IntelliLink® Control Center main screen when there is only eno ugh ink fo r approximately 10 days of mailing. Y ou can choose to ignore this warning - refer to the Con figuring Low Ink War n[...]

9 • Maintaining and Updating 9 - 14 SV61436 Rev. D 2. Push the t ab on the front of the cartridge lid. Lif t the lid up and push toward the back of the machine. 3. Remove the old ink car - tridge by lif ting it stra ight up. 4. Insert the new cartridge with the g rooved s ide facing you. 5. Close the ink cartridge lid and push down until it locks[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 9 - 15 Changing the Printhead If you have cleaned the printer nozzle and changed the print cartridge and the meter st amp is still not satisfactory , replace the printhead. Instructions for repla cing the printhead are in cluded with each repla cement an d are repeat[...]

9 • Maintaining and Updating 9 - 16 SV61436 Rev. D 7. While continuing to press the printhead t ab to the le ft, pull the assembly for - ward a s s h own here. T his exposes th e printhead cover . 8. Grasp the printhead cover and pull as shown her e. 9. Locate the stand-of f on top of the printhead shown here . Printhead cover Printhead stand-off[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 9 - 17 10. Grasp the printhead stand-of f and lif t the print - head up and out. 1 1. Discard the old printhead. 12. Locate the new print - head. Remove the ora nge packin g tab from the new printhead as shown here. 13. Install the new printhead in the printhead slot[...]

9 • Maintaining and Updating 9 - 18 SV61436 Rev. D Changing the Wiper Blade Assembly When you change the prin thead, you must also replace the wiper blade assembly . Instructions for replacing the wiper bla de assembly are included with each replacement and are repeated he re for your convenience. 1. From the IntelliLink® Control Center , press [...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 9 - 19 Performing Up dates or  Adding  Features Y our IntelliLink® Control Center can remotely turn on features or downlo ad graphic files to print on envelopes. T o activate a new feature, feature upgrade, or to download an envelope adver tisement or inscript[...]

9 • Maintaining and Updating 9 - 20 SV61436 Rev. D[...]

10 • T roubleshooting SV61436 Rev. D How to T roubleshoot your Mailing System ......................................... 10-2 Ink W aste Full T ray Warning .................................. ............................ 10-2 Envelope Sealing Problems ............................................................... 10-3 Envelope Feeding Problems ...[...]

10 • Troubleshooting 10-2 SV61436 Rev. D How to T roubleshoot your Mailing System This chapter contains a list of problems you may encounter while usin g your DM Series™ System. Review the problems and if you are unable to find a solution, call the Help Desk or you can sched ule a requ est for service at ou r web site. Refer to the Pitney Bowes[...]

DM500™ and DM550™Series Digital Ma iling System Operating Guide SV61436 Rev. D 10-3 Envelope Sealing Problems Description Possible Causes Solution Envelope(s) not seal - ing or not sealing p roperly No E-Z Seal® Sealing Solution in the bottle, or bottle is pla ced incor - rectly . Remove the E-Z Seal® so lution bottle and refill or reposition[...]

10 • Troubleshooting 10-4 SV61436 Rev. D Envelope Feeding Problems Description Possible Causes Solution More than one enve - lope is feeding T oo many envelope s are on the fe ed deck; envelo pes are not stacked proper ly on the feed d eck. Remove some of the envelope and test with a smaller stack. Slant the envelop es slightly to the left (shin [...]

DM500™ and DM550™Series Digital Ma iling System Operating Guide SV61436 Rev. D 10-5 Envelope(s) getting jammed T rying to feed presealed enve - lopes with the seal mode set to Sealer On. Press the Seal key from the control center and select Sealer off . Y ou are using envelopes that ha ve dimensions that are out side the acceptable r ange. Refe[...]

10 • Troubleshooting 10-6 SV61436 Rev. D Envelope(s) getting jammed (continued) Y ou are using envelopes that have dimensions that are out side the acceptable range. (continued) T o clear a jam in the WOW® deck: 1. Lift the WO W® cover . 2. Pull the WOW® transport jam release lever to the left. 3. Remove the envelope. 4. Depending on how badly[...]

DM500™ and DM550™Series Digital Ma iling System Operating Guide SV61436 Rev. D 10-7 Envelope(s) getting jammed (continued) Y ou are using envelopes that have dimensions that are out side the acceptable range. (continued) T o clear a jam from the tra nsport deck: 1. Pull out on the transport release knob. 2. Remove the envelope. 3. If the jam oc[...]

10 • Troubleshooting 10-8 SV61436 Rev. D T ape Feeding Problems Description Possible Causes Solution T ape jamming in the fee der Adhesive is left on the leading edge of the new tap roll, or the leading edge o f the tape is rolled or folded under the t ape roller . 1. Lift the feed cover . 2. Select Unload T ape from the screen. The system backs [...]

DM500™ and DM550™Series Digital Ma iling System Operating Guide SV61436 Rev. D 10-9 Meter imprint is out of alignmen t Envelope is skewing on the feed deck. Adjust the thickness adju stment knob to corre - spond to the envelope thickness. For thicker pieces of mail (3 /8” to 5/8”), or mail cont aining several insert s, use th e thick mail s[...]

10 • Troubleshooting 10-10 SV61436 Rev. D Post age Refill Problems Description Possible Causes Solution Refill operation fails when IntelliLink ® Control Center is on or of f the mailing system Phone line is not connecte d to an ana log line or is loose. Reconnect the phon e line to the back of the IntelliLink® Control Center . Phone cord is da[...]

DM500™ and DM550™Series Digital Ma iling System Operating Guide SV61436 Rev. D 10-11 We ighing Problems Description Possible Causes Solution Weight on internal scale is erratic Possible in te rf erence. Remove everything from the scale an d turn off the power . Rezero the scale. T o rezero the scale, press the Menu key , then select Zero Scale [...]

10 • Troubleshooting 10-12 SV61436 Rev. D Weight s on external scale are erratic or the scale does not return to z ero (con - tinued) For MP Series Exte rnal Weighing Pl atfor m scales: The scale top cover my not be seated prop erly on the scale (continued) 4. If you do not have a flathead screw driver , lif t the corner and adjust the leg(s) unt[...]

1 1 • Supplies and Options SV61436 Rev. D Contents Ordering Supplies ............................................................. .................. 1 1-2 Ordering a Pitney Bowes Supply Cat alog .......................................... 1 1-2 Moistener Kit s ................................................................... .................. [...]

1 1 • Supplies and Options 11 - 2 SV61436 Rev. D Ordering  Supplies Y ou can order supplies through the Pitn ey Bowes Supply Line™, or you can order from the Pitney Bowes web site. Refer to th e Pitney Bowes  Contact Information List at t he front of this guide for the Pitney Bowes  Supply Line™ phone numbe r and the web site address[...]

12 • Specifications SV61436 Rev. D Contents Dimensions and Weigh t............................... ........... ........ 12-2 Electrical and Operating Conditions ............................... 12-2 Capacities and Features................... .............................. 12-3 Accounting Features ....................................................[...]

12 • Specifications 12 - 2 SV61436 Rev. D S pecifications Dimensions and We ight Electrical and Operating Conditions Dimensions and W eigh: DM500™ DM550™ Size (in) w/o St acker 35L x 15H x 19W Size (mm) w/o S t acker 889L x 381H x 483W Weight (lbs) 64 66 Weight (k gs) 29 30 Size (in) with Optional WOW® 20L x 9.75H x 19.5W Weight (lbs) with O[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 12 - 3 Capacities and Features DM500™ DM550™ Feeder T ype Automatic with deskew Feeder Deck Capacity 4 inches (102 mm) for a st ack of mail Side Guide Ye s S tor age Fluid in S torage T ank Enough to seal approxima tely 3000 pieces of mail Throughput S peed  #[...]

12 • Specifications 12 - 4 SV61436 Rev. D Accounting Features Mailing Materials S t andard Accountin g 100 standard , or optional Optional Budget Manager Up to 3000 accounts Up to 50 operators 1-32 custom carriers 1-50 cust om class/fee 1-15 custom report s 10,000 to 15,000 tranactions Envelope Dimensions (refer to the envel ope measurement figur[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D 12 - 5 3 in. (76.2mm) 1 in. (25.4 mm) Maximum Minimum 13 in. (330 mm) 10 in.  (254 mm) 3.0 in.  (76 mm)[...]

12 • Specifications 12 - 6 SV61436 Rev. D This page inten tionally lef t blank.[...]

A • Glossary SV61436 Rev. D Glossary[...]

A • Glossary A - 2 SV61436 Rev. D Accounting A feature of th e mailing syste m that allows yo u to charge p ostage t o ind ivid - ual accounts . AccuT rac™ Mail Accoun ting System A Pitney Bowes mail accountin g system software application that allows you to record post age transactions to track costs so you can charge these costs to account s [...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D A - 3 Delivery Confirmation Delivery Confirmation is a service offered by the United S t ates Postal Ser - vice® that allows you to verify the dat e and time of delivery of your mail or , if the delivery was unsuccessful, the date and time of th e delivery attempt. [...]

A • Glossary A - 4 SV61436 Rev. D Lock Code A code that locks the mailing system with a four digit password preventing unauthorized use of your me ter . Low Funds W arning Y ou may set your machine to warn yo u when your funds go below a speci - fied amount. Menu Key Press to view the main settings and opt ions available. Meter See Post al Securi[...]

DM500™ and DM550™ Series Digital Mailing System Operating Guide SV61436 Rev. D A - 5 Return Receipts A return receipt for Certified Mail se rves as a legal document proving the date and time when the recipien t took possession of the piece of mail. Y ou fill out a return receipt postcard a nd the Postal Service sends the gre en return receipt p[...]

A • Glossary A - 6 SV61436 Rev. D ZIP+4 Code A 9-digit numeric code incorporating the orig inal 5-digit ZIP Code, a hyphen, and 4 additional d igits. The f irst 5 digits identify the delivery of fice. The 4-digit add-on identifies specific delivery segment s.[...]

Index SV62201 Rev. B A AC adapter connector location 2-13 , 6-5 Accessories description 2-3 ordering 2-3 , 11-2 Accounting set up mode 7-2 turning off accounting 7-10 Accounts accessing features 7-2 adding subaccounts to 7-4 changing name 7-4 , 7-6 changing number 7-4 changing password 7-4 changing status 7-6 checking Postage By Phone balance 6-6 c[...]

Index SV62201 Rev. B description and location 2-10 Envelopes acceptable dimensions 12-4 Error report 8-10 E-Z Seal ordering 11-2 E-Z Seal bottle description 2-8 location 2-8 E-Z Seal® adding more solution 9-4 checking the level in the moistener tank 9-10 F Features adding new features 9-19 Feed cover 2-5 WOW 2-5 Feed deck optional WOW™ location [...]

Index SV62201 Rev. B on the main screen 2-12 Meter, see Postage meter Mode key description and location 2-10 using to select postage mode 4-10 when running mail 3-3 Modem setting up 5-16 Moistener brush assembly cleaning/replacing the brush 9-6 cleaning/replacing the wick 9-7 Moistener kit ordering 11-2 N Navigating hints running m ail 4-2 setting [...]

Index SV62201 Rev. B error 8-10 funds 8-8 installed or pending rates 8-13 job 8-11 last 5 refills 8-6 last rates downloaded 8-13 multi-account summary 8-4 single account 8-3 system setup 8-9 USPS confirmation services 8-7 Reports key description and location 2-10 S Safety requirements 1-3 Scales optional integrated pla tform 2-5 password protecting[...]

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1 Elmcroft Road  S tamford, Connecticut 06926-0700  www .pb.com For Service or Su pplies PB Form SV61436 Rev . D 3/09 ©2009 Pitney Bowes Inc. All Rights Re served Printed in the USA or Canada *SV61436re vd*[...]