Planar 020-1229-03A manual

Planar Ultr aRes™ U ser M anual[...]

Copyright © 2015 by Planar Systems, Inc. All rights reserved. Contents of this publica tion may not be reproduced in an y form without permission of Planar Syst ems, Inc. T rademark Credits Windo ws™ is a trademark of Microsoft Corp . All other names are trademarks or r egistered trademarks of their r espec tive c ompanies. Disclaimer The inform[...]

Planar UltraRes User Manual iii C ont ents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Table of Contents iv Planar UltraRes User Manual Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Connecting AC Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Table of Contents Planar UltraRes User Manual v Changing Frame Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Upgrading Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Table of Contents vi Planar UltraRes User Manual RS232 Response Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 RS232 Command/Response Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Planar UltraRes User Manual vii 84” UltraRes Touch - Side Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 84” UltraRes Touch - Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Planar UltraRes User Manual 8 I ntr oduc tion Planar UltraRes 4K pr ofessional display is a family of 84” and 98” Ultra HD displa ys that produce r esolution and picture quality not before seen in large f ormat L CD displays . Designed specifically for r esolution-rich commercial applications , Planar UltraRes display s offer the image quality [...]

Planar UltraRes User Manual 9 Impor tant Safety Instructions 1 Read these instructions. 2 Keep these instructions. 3 Heed all warnings. 4 F ollow all instructions. 5 Do not use any of the P lanar UltraRes products near water . 6 Clean the L CD screens with an L CD screen cleaner or L CD wipes. 7 Do not install near any heat sour ces such as radiato[...]

Planar UltraRes User Manual 10 17 The polarizer is a thin sheet of film lamina ted to the outside layer of glass on the L CD screen. T ake care when handling items near the scr een.[...]

Eur opean Disposal I nf ormation[...]

Recommended Usage Planar UltraRes User Manual 12 Recommended U sage In order to get the most out of your L CD modules, use the f ollowing recommended guidelines to optimize the displa y . Burn-In V ersus T emporary I mage Reten tion Burn-in causes the screen to r etain an image essentially for ever , with little or no way to corr ec t the pr oblem.[...]

Recommended Usage Planar UltraRes User Manual 13 Normal Use Thermal Guidelines Normal use of the L CD module is defined as operating in the open air to preven t heat buildup , and without direct or indirect heat sources such as lighting fixtures, hea ting ducts, or direct sunlight that can cause the modules to experience high oper ating temperatur [...]

Basic Concept of Planar UltraRes Display Planar UltraRes User Manual 14 Basic Conc ept of Planar UltraRes Displa y The Planar UltraRes displa y uses four internal outputs that f eed into the display as one image. Y ou can use an y combination of HDMI/DVI or DisplayP or t. There ar e four main modes of operation f or the UltraRes Display: • Single[...]

Using the Remote Control Planar UltraRes User Manual 15 Using the Remot e Contr ol The UltraRes r emote control can be used f or a variety of func tions, including turning the display on and off and assigning individual inputs . T urn display on/off Select single or multiple input connections Select individual inputs[...]

Powering On/Off Planar UltraRes Displays Planar UltraRes User Manual 16 P ow ering On/O ff Planar Ultr aRes Displays There ar e several diff erent ways t o turn on or off the Planar UltraRes Display: • Using the On/Off buttons on the remot e control. See "Using the Remot e Contr ol" on page 15 for more inf ormation. • Using the P ow e[...]

Powering On/Off Planar UltraRes Displays Planar UltraRes User Manual 17 Planar UltraRes in Standb y M ode If you are unsur e about whether or not the display is on but in standby mode, look f or the small Standby LED . I f it is off , you will not see the LED . I f it is on but in Standby mode, y ou will see a blue LED . As the display star ts , th[...]

Input Setup Planar UltraRes User Manual 18 Input S etup Y ou can set up y our Planar UltraRes display using multiple or single inputs . Both are explained below . Y ou can select multiple or single input mode using the remote control , the UltraRes Control t ool or by using RS232 commands. F or more information see "Setting up f or Multiple I [...]

Planar UltraRes User Manual 19 I nstalling a P lanar UltraRes Displa y This section explains how to install a Planar Ultr aRes display . W e suggest that you read this entir e sec tion befor e you attempt t o install a display . Bef ore Y ou Beg in Make sure you ha ve all the items in the follo wing lists before y ou begin unpacking and installing [...]

Supported Graphics Cards Planar UltraRes User Manual 20 Suppor ted Graphics C ards UltraRes supports a variety of graphics cards from leading manufacturers , such as NVIDIA and AMD . I n general, y ou should be look ing f or graphics cards that ha ve the follo wing features: • Can output 3840 x 2160 at 24 Hz or 30 Hz over a single DisplayP or t o[...]

Supported Graphics Cards Planar UltraRes User Manual 21 Setting Up AMD Graphics Car ds F or 3D Content Note: If you do not plan to display 3D c ontent, you can skip this section. Note: A more detailed explanation of AMD car d setup is given in " AMD Graphics Car d Setup for Quadran t Outputs" on page 51. 1 Right click on the desktop and s[...]

Supported Graphics Cards Planar UltraRes User Manual 22 Setting Up NVIDIA Graphics Car ds for 3D Con tent Note: A more detailed explanation of NVIDIA car d setup is given in "NVIDIA Graphics Car d Setup for Single Output" on page 53 or see "NVIDIA Graphics Car d Setup for Quadrant Output" on page 59. 1 Right click on the desktop[...]

Recommended PCs Planar UltraRes User Manual 23 Recommended PCs In order to use 4K video , it is crucial that you ha ve a high-power ed PC. We also recommend using a single 4K output whenev er possible. Doing so eliminates the requir ement of multi- output synchroniza tion.[...]

Unpacking and Checking Accessories Planar UltraRes User Manual 24 Unpack ing and Checking Acc essories L CD Module Box The f ollowing items are included in the L CD module box. Part Description Number Picture L CD module One per box. 1 L CD mounts (optional) If ordered , this will be inside a separate bo x inside the L CD box. Note: If you do not u[...]

Unpacking and Checking Accessories Planar UltraRes User Manual 25 Kickstand bracket (84” only) Mounts to the display when Planar mounts are pur chased. 1 M4 x 8 P anhead screws (84” only) Used to mount the kickstand bracket. 4 Lift block assembly (98” only) Used as attachment points for lift assist machines. 2 M8 x 35 P anhead screws (98” o[...]

Unpacking and Checking Accessories Planar UltraRes User Manual 26 Ac cessor y Kit The f ollowing items are included in the acc essor y k it. Part Description Number Included Picture AC po wer cord P ower cord . 1 IR sensor Used to rec eive signals from the remote contr ol. 1 Double -sided tape Used to help in mounting the IR sensor module. 2 USB dr[...]

Unpacking and Checking Accessories Planar UltraRes User Manual 27 Carrying Strap F or lifting and carr ying the display using two people 2 3D glasses (98” only) F or viewing 3D content 4 Part Description Number Included Picture[...]

Planar UltraRes User Manual 28 I nstalling the Displa ys Befor e installation, keep the following poin ts in mind: • These display s are heavy . Make sure that you ha ve adequate studs to support the weight of each display if installing on a w all. • The UltraRes must be installed on a flat surface. • If you order ed the optional wall mounts,[...]

Installing an UltraRes Display on a Wall Planar UltraRes User Manual 29 Installing an UltraRes Display on a W all Caution: F or whatever structure is used t o mount the display , be sure that it is sufficiently engineered t o handle the weight of the display . Also be sure to purchase the corr ec t hardware needed t o suppor t the display mounted t[...]

Installing an UltraRes Display on a Wall Planar UltraRes User Manual 30 3 Use the pro vided template to det ermine the center points of the wall mounts . The “ V ” notches ar e labeled “L ” for a landscape display or “P ” for a portrait display . Use the appropriate “ V” notch to align with the horizontal line dra wn in the previous[...]

Installing an UltraRes Display on a Wall Planar UltraRes User Manual 31 4 In the hole marked “ T op ” on the template , mark the center of the hole on the wall. Be sur e the ver tical line runs thr ough the center of the hole and that the template is plumb . Y ou may wish t o screw the template in plac e to make the next steps easier . Note: If[...]

Installing an UltraRes Display on a Wall Planar UltraRes User Manual 32 7 If you have scr ewed the template in plac e, remov e each screw and the templ ate. 8 Line up the middle hole of the top wall mount with the scr ew hole drilled from the templat e. Note: This pic tur e shows mounts for a landscape installation. 9 Tighten the scr ew into the mo[...]

Installing an UltraRes Display on a Wall Planar UltraRes User Manual 33 13 (84” only) Install the k ickstand bracket t o the back of the display using four M4 x 8 P anhead screws. Landscape holes for kickstand bracket installation Portrait kickstand installed on display[...]

Installing an UltraRes Display on a Wall Planar UltraRes User Manual 34 14 Using three ph ysically capable people, car efully hang the back of the display onto the top wall mount br acket using the square brackets on the back of the display .[...]

Installing an UltraRes Display on a Wall Planar UltraRes User Manual 35 Caution: Be sure these ar e securely hung, as the top of the wall mount will hold all of the weight of the displa y . As an alternativ e for the 98" model, y ou can use the lif t blocks along with a lift assist mechanism to lift the panel into place . F or details, ref er [...]

Installing an UltraRes Display on a Wall Planar UltraRes User Manual 36 Using the Lift Blocks (98” only) 1 Attach the lift blocks to the back of the panel using the pro vided M8 x 35 pan head screws . 2 Securely attach y our lif t mechanism to the ey ehooks: a Spreader bar attachment: A spr eader bar allows for a small lift profile and less stres[...]

Installing an UltraRes Display on a Wall Planar UltraRes User Manual 37 b Single point attachment: The angle between the top of the panel and the suppor t lines should not be less than 45 degr ees. This means that the attachment point must be at least 485 mm (19.1 in) abo ve the top of the panel. 3 Lift the panel into place . 4 Detach the upper hal[...]

Installing an UltraRes Display on a Wall Planar UltraRes User Manual 38 Using the Kickstand Bracket The kickstand bracket is used for service mode, without having t o remove the displa y from the wall . Use the following instructions to put the displa y in ser vice mode. 1 Loosen the captiv e lock ing screw s on both sides of the bottom mount, and [...]

Planar UltraRes User Manual 39 C onnec tions T o get the UltraRes displa y up and running, you need t o make three main connections: AC pow er , the wired IR module and your sourc es. Connecting AC P ower Using the supplied A C power cor d, connect one end to a grounded outlet and the other to the A C power input next to the I/O panel the bottom of[...]

Connecting Sources Planar UltraRes User Manual 40 Connecting Sources There ar e three modes of operation 1 Single Input • 4K @ 24/25/30Hz • 4K @ 50/60Hz (HDMI 4:2:0) • 1080p @ 24/25/30/50/60Hz • 1080i @ 50/60Hz • 720p @ 50/60Hz 2 F our-headed input • 4K @ 24/25/30Hz • 4K @ 50/60Hz (HDMI 4:2:0) • 1080p @ 24/25/30/50/60Hz • 1080i @ [...]

Connecting Sources Planar UltraRes User Manual 41 Selecting a single source with the remote Pr ess the button that has the 4K source c onnec ted Select Single[...]

Connecting Sources Planar UltraRes User Manual 42 Selecting a single source with UltraRes Control Software Note: F or a more complete description of the C ontrol Soft war e, how to install it and ho w to use it, see "Installing the UltraRes Control Software" on page 61 and "Using the UltraRes Contr ol S oftware" on page 65. Sett[...]

Connecting Sources Planar UltraRes User Manual 43 Selecting multiple sources with the remote Pr ess the buttons for each source that y ou want to display . F or example, to displa y HDMI 1, DisplayP or t 2, HDMI 3, and DisplayP or t 4, press the HDMI 1, DP 2, HDMI 3, and DP 4 buttons. Select Multiple[...]

Connecting Sources Planar UltraRes User Manual 44 Selecting multiple sources with UltraRes Control Software When you use the Ultr aRes Control software to set up multiple sour ces, ther e are three diff erent settings per input channel . Make sure y ou have selected the Multiple Inputs radio button in the lo wer left corner . There ar e three basic[...]

Connecting Sources Planar UltraRes User Manual 45 2 In the Multiple Input Setup area, select the input that will be used for Input 1 . Note: Y ou can ’t use both input connectors at the same time on one input. 3 Do the same for each of the other input sour ces. Select the first source from either group Be sure y ou have selected this Not both at [...]

Connecting Sources Planar UltraRes User Manual 46 4 When you ha ve finished, click Updat e . Setting up for 4K Support Setting up the EDID inf orm ation The Planar UltraRes defaults t o an EDID that indicates it is 1080p/60Hz display . M an y graphics car ds can’ t handle 4K timing, so y ou must setup the EDIDs to indicate 4K timing. Y ou must do[...]

Connecting Sources Planar UltraRes User Manual 47 3 Set the EDID T ype to 4K 60Hz Pr eferred (HDMI) if using 4K @ 50/60Hz 4:2:0. Other wise, set the EDID type to 4K 30Hz Pref erred . Screen Resolution Setup If your source is 4K @ 24Hz, you will use tha t one. ( This is the best one for film content.) F or all others, use 4K @ 30Hz. 1 On the Desktop[...]

Connecting Sources Planar UltraRes User Manual 48 5 After this is done, click K eep Changes .[...]

Connecting Sources Planar UltraRes User Manual 49 6 Use the Resolution selection box to see if 3840x2160 is alr eady listed • If it is currently selected , y ou are finished. • If it is in the list but not selec ted , selec t it and click Apply . • If it is not in the list , then you hav e to set it up as a custom resolution. This is often re[...]

Connecting Sources Planar UltraRes User Manual 50 Graphics C ard Setup T o displa y pic tures with 4K r esolution (4 x 1080p or 2x 1920x2160) the PC graphic card must be configur ed properly . This chapter tells how t o setup up the graphics card f or single or quadrant outputs for both NVIDIA and AMD g raphics cards. F or single outputs (24Hz or 3[...]

Planar UltraRes User Manual 51 AMD Graphics C ard Setup for Quadran t Outputs 1 Right click on the desktop and select Cataly st Control C enter . 2 Select AMD Eyefinity Multi-Display , then select Create Ey efinity Display Group .[...]

AMD Graphics Card Setup for Quadrant Outputs Planar UltraRes User Manual 52 3 Each quadrant will be shown separ ately in blue. Select each quadrant in the C CC window to indicat e its location. CC C will arrange the quadrants to sho w one unified display . 4 Click Done . AMD g raphics card setup is complete .[...]

Planar UltraRes User Manual 53 NVIDIA Graphics C ard Setup for Single Output Note: Older versions of the NVIDIA driv ers do not suppor t 4K. T o see the version of your current car d, right click on the desktop and select NVIDIA C ONTROL P ANEL . Now go to Help  S ystem Inf ormation . Check the Driver v ersion field. It should be 311.15 or later[...]

NVIDIA Graphics Card Setup for Single Output Planar UltraRes User Manual 54 2 Select Change Resolution on the lef t. 3 Select Planar Systems Inc . Planar UltraRes in the list of displays . Note: If using 4K @ 60Hz 4:2:0, under Resolution, select 3840 x 2160 in the PC list and click Apply . Note that the Refresh rate box shows 60Hz. You can then ski[...]

NVIDIA Graphics Card Setup for Single Output Planar UltraRes User Manual 55 4 Click the Cust omize button at the bottom. Check Enable resolutions not exposed b y the display . 5 Click Create C ustom Resolution . 6 Set the parameters as shown in the table:[...]

NVIDIA Graphics Card Setup for Single Output Planar UltraRes User Manual 56 Note: If your NVIDIA card is new er , beyond 311, you can skip this manual setup . Instead, in the Standard: dropdo wn list, choose CV T Reduced Blanking or Automa tic . Par ameter 4K @ 24Hz output timing 4K @ 30Hz output timing Horiz pixels 3840 V er tical lines 2160 Refre[...]

NVIDIA Graphics Card Setup for Single Output Planar UltraRes User Manual 57 Note: F or 1920 x 2160 @ 60 Hz, the setup is similar but with the following differ ences: • Horizontal pix els: 1920 • V er tical lines: 2160 • Refresh r ate: 60 Hz • Standar d: C VT Reduced Blank ing or Aut omatic 7 Click the T est butt on. 8 Click Ye s to save y o[...]

NVIDIA Graphics Card Setup for Single Output Planar UltraRes User Manual 58 10 Close the NVIDIA Contr ol Panel window .[...]

Planar UltraRes User Manual 59 NVIDIA Graphics C ard Setup for Quadr ant Output 1 Right click on the desktop and select NVIDIA Contr ol Panel . 2 Select S et up Pr emium Mosaic and check Enable Premium Mosaic .[...]

NVIDIA Graphics Card Setup for Quadrant Output Planar UltraRes User Manual 60 3 Check the box f or all four of the display s shown. 4 Under Configur ation , select 2x2 . 5 Arrange the display numbers t o match the diagram sho wn above. 6 Click Apply .[...]

Planar UltraRes User Manual 61 I nstalling the Ultr aRes C ontr ol Softw ar e The UltraRes C ontrol software is used as your primary tool for display setup . Use the follo wing instruc tions to install the UltraRes C ontrol software. 1 Sav e the UltraRes Contr ol.msi progr am to your computer’ s hard driv e. 2 Double click the msi file to open th[...]

Planar UltraRes User Manual 62 3 Click Next to continue. 4 If you want to sa ve the UltraRes Contr ol files to a differ ent location, click the Brow se button and sav e to the folder of your choic e. 5 If you want to see ho w much space is on your hard driv e, click the Disk Cost ... button to r eview storage capacity . 6 Do one of the follo wing: [...]

Planar UltraRes User Manual 63 8 Click Next to continue. 9 As the installation is occurring , you will see the status bar f or up to a couple of minutes.[...]

Installing USB Drivers Planar UltraRes User Manual 64 10 Once the installation is complet e, click Close to close the prog ram. Installing USB Drivers When you install the Ultr aRes Control software, it will aut omatically install the necessary USB drivers needed for communication between y our computer and to the UltraRes display . Y ou only need [...]

Installing USB Drivers Planar UltraRes User Manual 65 U sing the UltraRes C ontr ol Softw ar e When you first open the Ultr aRes Control software , you will see a window similar to the follo wing. Notice that until y ou connec t the inputs to the displa y , the “Sta tus” at the top of the window will sho w “Disconnected . ” 1 Connect from t[...]

Installing USB Drivers Planar UltraRes User Manual 66 3 The tool will then att empt to auto detect any inputs that ar e already connected. One of the f ollowing will occur: • If an input is detected, the f ollowing window appears with inf ormation already filled in. •I f no input is auto- detected, y ou will see a window similar to the f ollowi[...]

Setting Up Sources Planar UltraRes User Manual 67 4 If the connection is successful, the “Status” at the t op of the window will show “C onnec ted . ” Note that all tabs ar e now accessible and can now be changed if needed. Setting Up Sources This inf ormation is cover ed earlier in the manual. Please see "Setting up for Single Input S[...]

Auto Power Off Timer Planar UltraRes User Manual 68 Aut o P ow er O ff Timer If there is no incoming sourc e for a certain amount of time and you want to turn power off aut omatically , use the Auto P ow er O ff Timer slider on the Settings tab and select bet w een 1-60 seconds. Standby Mode Standby Mode allo ws you to choose between a lo w power s[...]

Splash Screen Planar UltraRes User Manual 69 Splash Screen Under the S ETTINGS tab , you can select whether or not to display a Splash Screen. Choose L ANDSCAPE or P ORTRAIT to display the splash screen f or five seconds, or O FF . The splash screen is only displa yed when the Planar UltraRes is po wering up .[...]

Order of Adjustment Planar UltraRes User Manual 70 Order of A djustment It is good prac tice t o adjust the image using the controls that follo w in the order they are giv en. Brightness Use an external test pattern tha t has a PL UGE. This typically shows white and black chips and several g ray chips in between. Adjust the Brightness c ontrol unti[...]

Order of Adjustment Planar UltraRes User Manual 71 Color T emperature Color T emp determines how “warm ” or “ cool” the colors are ov erall. This control adjust all the colors, including whit e, but does not affect the Brightness or Contr ast settings. A C olor T emperatur e of 6500K is approximat ely the colors you see in bright sunlight o[...]

Order of Adjustment Planar UltraRes User Manual 72 EDID T ype EDID T ype selec ts the pref erred timing indicated in the EDID f or the current input source: • 4K 60Hz Pref erred (HDMI): Selects an EDID with 4K @ 60H z 4:2:0 as the default timing. Not applicable on Displa yPort. • 4K 30Hz Pref erred: Selects an EDID with 4K @ 30H z as the defaul[...]

Gain Planar UltraRes User Manual 73 Color Spac e Color Spac e selects the color space of the source sig nal for HDMI, RGB, and component connections. In most cases, the A uto setting determines the corr ec t color space to use . If it does not, you can forc e the Planar UltraRes to use a specific color space. Choose one of the follo wing: • REC60[...]

Offset Planar UltraRes User Manual 74 O ff set The Offset tab corr ec ts for c olor imbalances in the dark areas of the image . A good way t o do this is to use a test pattern consisting mostly of dark g ray areas , such as a 30 IRE “window ” pattern. If the gra y areas contain traces of r ed, gr een, or blue, decrease the Offset for that c olo[...]

Changing Backlight Intensity Planar UltraRes User Manual 75 Changing Backlight I nt ensit y T o change the brightness of the display , use the Backlight control on the Displa y tab. If you want a brighter displa y , move the slider tow ards a higher number . If you want to conserve power and incr ease back light lif e, move the slider t owards a lo[...]

Changing Frame Delay Planar UltraRes User Manual 76 Changing F rame Delay With some quadr ant sources, the t op and bottom halves of display can sho w frame tearing , at a delay of one frame per second . I f y ou see frame tearing, use the T op Half Fr ame Display and Bottom Half F rame Delay sliders to c ompensate.[...]

Upgrading Firmware Planar UltraRes User Manual 77 Upgrading F irm ware Upgrading firm ware can only be done through the Ultr aRes Control software using a USB connection. 1 Select the F ILE menu bar and then U PGRADE F IRMWARE .[...]

Upgrading Firmware Planar UltraRes User Manual 78 2 A file called 4K.xml will be par t of the release package. Naviga te to this section and click Open to begin the upgrade pr ocess. Note: The upgrade can be initiated from ON or standb y mode. 3 The upgr ade process will take about 40 minutes . Be sur e you are pr epared for this amount of time bef[...]

Error Log Planar UltraRes User Manual 79 Error L og T o see the last 50 err ors that have occurr ed, select the Error Log tab in the UltraRes Contr ol soft war e, as shown below . F or a complete list of the error codes , see "Error Codes in the UltraRes C ontrol Soft war e" on page 142.[...]

DHCP Network Setup Planar UltraRes User Manual 80 Net w ork S ettings DHCP Network Setup 1 T urn on the display . 2 Open the UltraRes Contr ol tool and connect to the display . 3 Select the I nfo tab . The IP address is shown t owards the bottom of the tab . 4 One of the follo wing will occur: • If the IP address is 192.168.12.12, then DHCP faile[...]

DHCP Network Setup Planar UltraRes User Manual 81 5 If the IP address shows an ything else, then DHCP succ eeded. T o confirm the connection, open a Window s command prompt and use the “ping ” command with the IP address shown in Ultr aRes Control . Note: If you cannot confirm a connection, check with your Network A dministrator f or more infor[...]

Static IP Network Setup Planar UltraRes User Manual 82 Static IP Network Setup If DHCP is unsuccessful, the Remot e M onitoring Ethernet int er face defaults to a static IP address of 192.168.12.12/24. 1 The PC must be configur ed to an IP address on the 192.168.12 network. W e recommend 192.168.12.100. 2 Assuming the operating syst em is Windows 7[...]

Static IP Network Setup Planar UltraRes User Manual 83 4 Open Network and S haring Center . 5 Click Change adapter settings in the left side pane. 6 Right-click on the local area connection that corresponds to the network inter face tha t is connected to the UltraRes and then select Properties .[...]

Static IP Network Setup Planar UltraRes User Manual 84 7 Select Internet Prot ocol V ersion 4 (TCP/IPv4) and then click the Pr oper ties button.[...]

Static IP Network Setup Planar UltraRes User Manual 85 8 Select the Use the following IP addr ess radio button and then enter 192.168.12.100 for the IP addr ess , 255.255.255.0 for the Subnet mask and 192.168.12.1 for the Default ga teway . Click OK to dismiss the IPv4 Pr oper ties window . Then click Close to dismiss the Local Area C onnection Pro[...]

Remote Monitoring Home Planar UltraRes User Manual 86 Planar Ultr aRes Remot e Monitoring Sof t war e Planar UltraRes Remote Monit oring is a sof tware t ool that displays informa tion about the display via a web br owser . It is used primarily for monitoring , repor ting and some control (f or example, manually pow ering the displays on and off ).[...]

Remote Monitoring Custom Commands Planar UltraRes User Manual 87 Remote Monitoring C ustom C ommands The C ustom Commands page enables you to ex ecute custom serial commands . Y ou define these commands on the Cust om Commands Setup page.[...]

Remote Monitoring Unit Status Planar UltraRes User Manual 88 Remote Monitoring Unit Status The Unit Status page sho ws a list of the differen t system settings for the displa y , including power , signal f ormat and which sourc es are connected with which inputs. It also shows all curr ent firmwar e information, the display ID and the serial number[...]

Remote Monitoring Display Control Planar UltraRes User Manual 89 Remote Monitoring Displa y Contr ol The Display C ontrol page contains three sub-pages: P ower On/Off , Source Setup and Advanced Setup . These are described in the follo wing pages.[...]

Remote Monitoring Display Control Planar UltraRes User Manual 90 Remote Monitoring P ower On/Off P ower On/Off buttons contr ol the LED power , not the AC po wer . Y ou cannot con trol AC po wer through Planar Ultr aRes Remote Monitoring. This section has four options f or which you can schedule an automatic pow er on/off . The options are: • No [...]

Remote Monitoring Source Setup Planar UltraRes User Manual 91 Remote Monitoring Sour ce Setup The Sourc e S etup page allow s you to per f orm the same tasks that you can using the Remote Monitoring software: • Select single or multiple input mode • Select an input source for each input in single input mode • Select different options f or inp[...]

Remote Monitoring Advanced Setup Planar UltraRes User Manual 92 Remote Monitoring A dvanced Setup The A dvanced Setup page allows you to perform many of the same tasks tha t you can on the UltraRes Monitoring software prog ram. This includes selecting the power mode that works best f or your display , either low power or fast startup. Y ou can also[...]

Remote Monitoring Custom Commands Setup Planar UltraRes User Manual 93 Remote Monitoring C ustom C ommands S etup The C ustom Commands Setup page enables you to cr eate custom commands that you can ex ecute from the Cust om Commands page. Remote Monitoring A dmin Setup The A dmin S etup page contains f our sub-pages: Net work Setup , Date and Time,[...]

Remote Monitoring Network Setup Planar UltraRes User Manual 94 Remote Monitoring Network Setup This page allow s you to configur e net w ork settings and whether or not you use DHCP . For mor e information about setting up DHCP , see "DHCP Net w ork Setup" on page 80. 1 The Hostname bo x will display Planar as the default. Change this nam[...]

Remote Monitoring Network Setup Planar UltraRes User Manual 95 c Go to step 6 . 6 Scroll to the bottom of the page and click C onfirm and apply new network settings to rec eive the Confirm Network Change page . 7 Review the settings to make sure they ar e correct. Click OK, apply changes now to r eceive the Applying Network Changes page . This show[...]

Remote Monitoring Network Setup Planar UltraRes User Manual 96 Note: The star t and end of daylight saving time default t o the first Sunday of April and the last Sunday of October . As of 2007, U .S. locales that obser ve daylight sa ving time must enter star t and end dates in this section. F or example, EST5ED T ,M3.2.0,M11.1.0 is correct for U [...]

Remote Monitoring Network Setup Planar UltraRes User Manual 97 Remote Monitoring Software Setup (Upgrading Network F irmware) This page allow s you to upload the latest Ultr aRes Remote Monitoring soft war e. Y ou can also reset all of y our settings to the factor y defaults, as well as choose the w eb page link that is associated with the Planar l[...]

Remote Monitoring Reboot Planar UltraRes User Manual 98 6 T o make this link liv e, click Change Product ID Link . 7 In normal operations, Remote Monit oring polls the displays at a rate of one per second to look f or user requests that hav e been made using the IR remote control and the on-scr een menus. In some situations, this polling can hav e [...]

Planar UltraRes User Manual 99 Ex ternal C ontr ol In addition to using the UltraRes remot e control and display , there are other methods of controlling the Ultr aRes ex ternally: • Using a serial (RS232) link to send ASCII c ommands and to receiv e responses to those commands. • Using discret e infrared (IR) codes to pr ogram a third-party re[...]

RS232 Communication Planar UltraRes User Manual 100 RS232 Communication RS232 contr ol is not necessar y for opera tion, but is a convenien t way to control displays fr om a computer at a distance . If your installation will not use RS232 control , you can skip this section. M ost things y ou can do with the remote, y ou can do with RS232 commands.[...]

RS232 Communication Planar UltraRes User Manual 101 Setting Up Single Inputs Using RS232 Commands Y ou can set up single inputs using RS232 c ommands. As is typical with using RS232 commands, y ou can pull up a basic program such as T era T erm to send c ommands. Below is a short example.[...]

RS232 Commands Planar UltraRes User Manual 102 RS232 Commands The RS232 connection must use the follo wing settings: • 19200 baud rate • 8 data bits • 1 stop bit • No parity bit • No HW (RTS/C TS) or SW (X ON/X OFF) flow control RS232 Command F ormat Commands sent fr om the initiator to the f ollower must hav e the following f ormat: (www[...]

RS232 Response Format Planar UltraRes User Manual 103 RS232 Response F ormat Responses sent from the f ollower to the initiat or shall have the f ollowing format: (u;www:x=z) [CR] Where: • ‘(‘ and ‘)’ indicate the star t and end of the command data. If these characters are present, the display pr ocessor shall assume that “valid” disp[...]

RS232 Command/Response Examples Planar UltraRes User Manual 104 RS232 Command/Response Examples The f ollowing section gives examples of commands and their responses: Example: Power query when unit is powered on Command: (PWR?) [CR] Response: (0;PWR=1) [CR] Example: Set power to 0 (off) Command: (PWR=0) [CR] Response: (0;PWR=0) [CR] Example: Increm[...]

Supported UltraRes RS232 Commands Planar UltraRes User Manual 105 Suppor ted UltraRes RS232 C ommands The f ollowing section lists the commands that are curren tly suppor t on the UltraRes display . Setting Command C ode Read/W rite Inc/Dec Min V alue Max V alue String? Passw ord Prot ec ted? Notes Auto P owe r Off Enable APE R/W No 0 1 No No 0 = O[...]

Supported UltraRes RS232 Commands Planar UltraRes User Manual 106 Display Green Offset DGO R/W No 0 200 No No Display Red Gain DRG R/W No 0 200 No No Display Red Offset DRO R/W No 0 200 No No EDID T ype ED T R/W No 0 1 No No 0 = 4K 30Hz Pref erred EDID 1 = 1080p Pr eferred EDID 2 = 960x2160 Pr eferred EDID 3 = 1920x2160 Pr eferred EDID 4 = 4K 60Hz [...]

Supported UltraRes RS232 Commands Planar UltraRes User Manual 107 Information Boot V ersion IBV R No N/A N/A Y es No Information Curr ent Color Space ICC R No 0 3 No No 0 = REC601 1 = REC709 2 = RGB 3 = RGB Video Information FPGA 1 V ersion IF1 R No N/A N/A Y es No Information FPGA 2 V ersion IF2 R No N/A N/A Y es No Information FPGA 3 V ersion IF3[...]

Supported UltraRes RS232 Commands Planar UltraRes User Manual 108 Information Serial Number ISN R No N/A N/A Y es No Information T emperature Sensor ITS R No N/A N/A No No V alue returned is in Celsius Remote Key KEY W No 0 92 No No 1 = On 2 = Off 3 = Menu 4 = Enter 5 = Up 6 = Down 7 = Left 8 = Right 19 = HDMI 1 20 = HDMI 2 21 = HDMI 3 22 = HDMI 4 [...]

Supported UltraRes RS232 Commands Planar UltraRes User Manual 109 Multiple Input 4 MI4 R/W No 0 2 No No 0 = Based on Input Source 1 = DisplayP or t 4 2 = HDMI 4 Multiple Input Preset Apply PSA W No 0 7 No No Value = pr eset number Multiple Input Preset Sav e PSS W No 0 7 No No V alue = preset number P ower PWR R/W No 0 1 No No 0 = O ff 1 = On Splas[...]

SNMP Monitoring Planar UltraRes User Manual 110 SNMP Monitoring The curren t settings and status of UltraRes units can be remotely monit ored using SNMP (Simple Network Management Pr otocol), if the SNMP option is enabled through the w eb browser settings . The MIB (Management Information Base) used for all Planar display pr oduc ts is av ailable b[...]

Sending RS232 Commands Via UDP Planar UltraRes User Manual 111 Sending RS232 Commands V ia UDP The UDP port 57 accepts the same command sets as RS232. It is conv enient for IP control applications and can be t ested with a UDP terminal progr am such as Hercules . Note: Ensure that the Enable ASCII c ommand ser vice (UDP port 57) box is checked on t[...]

Using Discrete IR Codes Planar UltraRes User Manual 112 Using Discr ete IR Codes The UltraRes displa y accepts commands in the f orm of IR signals that conform t o the NEC protoc ol. Each UltraRes remot e control has an NEC con trol code associated with it. Y ou can use these codes to pr ogram a third-party “ universal” remote c ontrol to work [...]

Using Discrete IR Codes Planar UltraRes User Manual 113 Suppor ted Ultr aRes IR Commands Remote C ontrol Button Name A ddress Data NEC Da ta From Remot e On 1785 1 0x06F901FE HDMI 1 1785 2 0x06F902FD DisplayP or t 1 1785 3 0x06F903FC HDMI 2 1785 6 0x06F906F9 DisplayP or t 2 1785 7 0x06F907F8 Off 1785 9 0x06F909F6 HDMI 3 1785 10 0x06F90AF5 DisplayP [...]

USB and Power Hook-Up Planar UltraRes User Manual 114 T ouchscr een Setup USB and P ow er Hook-Up 1 Plug in the 5V , 4A P ower supply connector to the t ouchscreen power connector . Note: USB and P ower connection to the touchscr een. 2 Connect the 5V line cord t o the power adapter . 3 Plug one end of the USB cable to the USB c onnec tor on the to[...]

Touchscreen (PQLabs) MultiTouch Platform Content Planar UltraRes User Manual 115 3 Double -click on the “ mt_driver_kitV4.1212RC2” to install the driver . 4 F ollow installation prompts un til driver installation is complete . Once driver installation is c omplete, the touchscr een is ready for use . T ouchscr een (PQLabs) MultiT ouch Platf orm[...]

Uninstalling the MultiTouch Driver Planar UltraRes User Manual 116 2 Click on the MultiT ouch Driv er . 3 Select the Uninstall option.[...]

Planar UltraRes User Manual 117 Specifications L CD Module Specifications Specification UltraRes Displa y Standard ERO T ouch Standard ERO T ouch Dimensions - 84” inches mm Width 75.5” 75.5” 75.8" 1918.7mm 1918.7mm 1924.3mm Height 43.7” 43.7” 43.9" 1110.7mm 1110.7mm 1115.9mm Diagonal overall 87.2” 87.2” 87.6" 2217mm 221[...]

Planar UltraRes User Manual 118 L CD Optical Specifications Specification Maximum Minimum T ypical Screen brightness 84” LX 84” MX 98” MX 280 cd/m 2 400 cd/m 2 400 cd/m 2 350 cd/m 2 500 cd/m 2 500 cd/m 2 Sequential contrast (local dimming enabled) 84” LX 84” MX 98” 20,000:1 20,000:1 20,000:1 Sequential contrast (local dimming disabled) [...]

Planar UltraRes User Manual 119 Envir onmental Specifications Specification Maximum Minimum Optimal Notes T emperature operating 40° C 104° F 0° C 32° F 20-25° C All per formance specifications are maintained within this temperatur e range. non-operating 60° C 140° F –20° C –4° F 20° C +/- 10° C Altitude (barometric pressur e) 3000m [...]

Signal Compatibility Planar UltraRes User Manual 120 Signal C ompatibilit y The UltraRes displa y suppor ts the following video modes . Signal T ype Resolution Fr ame Rate (Hz) Line Rate (kHz) Pix el Rate (MHz) HDMI - RGB HDMI - YUV DisplayP or t - RGB DisplayP or t - YUV Referenc es PC 640x480 60 31.469 25.175  VESA DMT , CEA-861-E F ormat 1[...]

Signal Compatibility Planar UltraRes User Manual 121 UHD T V 3840x2160 24 54.000 297.000  SMPTE ST 2036-1:2009, HDMI 1.4b VIC 1 3840x2160 25 56.250 297.000  SMPTE ST 2036-1:2009, HDMI 1.4b VIC 2 3840x2160 30 67.500 297.000  SMPTE ST 2036-1:2009, HDMI 1.4b VIC 3 3840x2160 (4:2:0) 50 56.250 297.000  SMPTE ST 203[...]

Signal Compatibility Planar UltraRes User Manual 122[...]

Planar UltraRes User Manual 123 UltraRes Dimensions 84” Display Dimensions - F ront, Side and T op View s [dimension in inches] dimension in mm[...]

84” Display Dimensions - Rear View Planar UltraRes User Manual 124 84” Display Dimensions - Rear V iew[...]

84” Display Dimensions - Rear View Planar UltraRes User Manual 125 84” Rear View - W all Mount Hangers and S er vic e Panel L ocations[...]

84” Landscape Wall Mounts - Front and Bottom Views Planar UltraRes User Manual 126 84” Landscape W all M ounts - F ront and Bottom V iews Note: Shown fr om the bottom of the panel.[...]

84” Landscape Wall Mounts - Sides Views Planar UltraRes User Manual 127 84” Landscape W all M ounts - Sides V iews[...]

84” Portrait Wall Mounts - Front View Planar UltraRes User Manual 128 84” P or trait W all Mounts - F ront V iew Note: Shown fr om the bottom of the panel.[...]

84” Portrait Wall Mounts - Sides Views Planar UltraRes User Manual 129 84” P or trait W all Mounts - Sides V iews[...]

84” UltraRes Touch - Front, Top and Bottom Views Planar UltraRes User Manual 130 84” UltraRes T ouch - F ront, T op and Bottom View s[...]

84” UltraRes Touch - Side Views Planar UltraRes User Manual 131 84” UltraRes T ouch - Side Views 8[...]

84” UltraRes Touch - Rear View Planar UltraRes User Manual 132 84” UltraRes T ouch - Rear View[...]

98” Display Dimensions - Front, Side and Top Views Planar UltraRes User Manual 133 98” Display Dimensions - F ront, Side and T op View s [dimension in inches] dimension in mm[...]

98” Display Dimensions - Rear View Planar UltraRes User Manual 134 98” Display Dimensions - Rear V iew[...]

98” Display Dimensions - Rear View Planar UltraRes User Manual 135 98” Rear View - W all Mount Hangers and S er vic e Panel L ocations[...]

98” Landscape Wall Mounts - Front and Bottom Views Planar UltraRes User Manual 136 98” Landscape W all M ounts - F ront and Bottom V iews Note: Shown fr om the bottom of the panel.[...]

98” Landscape Wall Mounts - Sides Views Planar UltraRes User Manual 137 98” Landscape W all M ounts - Sides V iews[...]

98” UltraRes Touch - Front, Top and Bottom Views Planar UltraRes User Manual 138 98” UltraRes T ouch - F ront, T op and Bottom View s[...]

98” UltraRes Touch - Side Views Planar UltraRes User Manual 139 98” UltraRes T ouch - Side Views[...]

98” UltraRes Touch - Rear View Planar UltraRes User Manual 140 98” UltraRes T ouch - Rear View[...]

UltraRes LED Codes Planar UltraRes User Manual 141 T r oubleshooting During I nstallation This section includes troubleshooting inf ormation about different issues y ou may encounter during the installation pr ocess or after your display has been running f or some time. If you ar e not able to solve your issue in this section, please contact Planar[...]

Error Codes in the UltraRes Control Software Planar UltraRes User Manual 142 Error C odes in the UltraRes C ontrol Sof twar e T o see the last 50 err ors that have occurr ed, select the Error Log tab in the Ultr aRes Contr ol soft war e, as shown below . F or a complete list of the error codes tha t may appear in the error log , see the table below[...]

Error Codes in the UltraRes Control Software Planar UltraRes User Manual 143 Error C ode Meaning Display Behavior and Solution DC P ower Supply F ailure One of the DC-DC conv er ters on the main board of the display has failed. The display will not start up if this occurs. Solution : The main board needs to be replaced . FPGA Initialization F ailur[...]

Symptoms, Possible Causes and Solutions Planar UltraRes User Manual 144 Sympt oms, P ossible Causes and Solutions Below are diff erent symptoms that y ou might encounter as y ou install your UltraRes display . First look at the diff erent symptoms t o see if you can find your issue. And then look at the possible cause and try the suggested solution[...]

Symptoms, Possible Causes and Solutions Planar UltraRes User Manual 145 Symptom: C an ’t Get PC to Output 4K @ 60Hz Solution Change the Input Source setting to one of the other quadrant inputs . F or example, if you ar e using HDMI 1-4 and the current Input Source is HDMI 1, change it to HDMI 2. P ossible Cause The connector ov ermold is too larg[...]

Symptoms, Possible Causes and Solutions Planar UltraRes User Manual 146 Symptom: My Scheduled Network P ow er On/O ff Settings Aren ’t W ork ing P ossible Cause The Standby Mode setting in the UltraRes C ontrol software may not be set to F ast Star tup . If the Standby Mode is not set to F ast Star tup, the LAN module po wer will be disabled in s[...]

Planar UltraRes User Manual 147 A c cessing P lanar ’ s T echnical Suppor t W ebsite 1 Go to http://partners.planarcon trolroom.com 2 Once you en ter your login and passw ord, you can ac cess downloadable utility software, new firm ware, user manuals , and ser vice manuals. Downloading A dditional Documentation and F irmware Some of the other doc[...]

Planar UltraRes User Manual 148 Regulat or y I nf ormation Manufacturer's Name: Planar Syst ems, Inc. Manufacturer's Address: 1195 NW Compton Drive Beaverton, OR 97006 Declares that the products Model Numbers: Planar UR8450-LX, UR8450-MX, UR9850 Conf orms with the provisions of : Council Directive 2004/108/EC on Electromagnetic C ompatibi[...]

Planar UltraRes User Manual 149 I ndex Numbers 4K from MacBooks, 44 4k not working, 145 A access contr ol in remote monitoring, 96 accessories accessory k it cont ents, 26 checking, 24 checking and unpack ing, 24 electronics box cont ents, 24 L CD module box cont ents, 24 adjustment, order of, 70 admin setup in remote monit oring, 93 ambient operat[...]

Index Planar UltraRes User Manual 150 F fast star tup pow er, 68 firmwar e, upgrading, 77 frame delay , changing, 76 frame tearing , fixing, 76 G gain, 73 gamma, 71, 73 graphics car d setup AMD, 51 NVIDIA, 53 H HDMI 3D frame packing, 72 humidity, 119 I input setup, 18 installation befor e you build, 28 of display on a wall, 29 of L CD, 28 of video [...]

Index 151 Planar UltraRes User Manual normal use thermal guidelines, 13 NVIDIA graphics car d setup, 53 O offset, 74 operating tempera ture, 119 optical specifications, 118 optional kickstand bracket, 25 L CD mounts, 24 mounting template, 24 using the kickstand bracket, 38 order of adjustment, 70 orientation of L CD module, 117 P PC not outputting [...]

Index Planar UltraRes User Manual 152 fast star tup pow er, 68 low pow er, 68 static IP network setup, 82 T temperature operating, 119 requirements f or normal use, 13 temporary image retention avoiding, 12 definition, 12 thermal guidelines, 13 time, changing in r emote monitoring, 95 TIR see temporary image retention tools/equipment list, 19 touch[...]