Planar UR9850 manual

P lanar Ultr aRes™ U ser M anual[...]

Copyright © 2014 by Planar Systems, Inc. All rights reserv ed. Contents of this publica tion may not be repr oduced in any f orm without permission of Planar Syst ems, Inc. T rademark Credits Windo ws™ is a trademark of Microsoft Corp . All other names are trademarks or r egister ed trademarks of their respective companies . Disclaimer The infor[...]

Planar UltraRes User Manual i Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Table of Contents ii Planar UltraRes User Manual Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Connecting AC Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Table of Contents Planar UltraRes User Manual iii Upgrading Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Table of Contents iv Planar UltraRes User Manual SNMP Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Sending RS232 Commands Via UDP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Planar UltraRes User Manual v T roubleshooting During Installa tion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 UltraRes LED Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 E[...]

Planar UltraRes User Manual 1 Introduction Planar UltraRes 4K pr ofessional displa y is a family of 84” Ultra HD displays that produce r esolution and pic ture quality not before seen in lar ge format L CD displays. There ar e three differen t offerings: the UR8450-LX, UR8450-MX and the UR8450-3D . Designed specifically f or resolution-rich comme[...]

Planar UltraRes User Manual 2 Impor t ant Safety Instructions 1 Read these instructions. 2 Keep these instructions. 3 Heed all warnings. 4 F ollow all instruc tions. 5 Do not use any of the P lanar UltraRes products near water . 6 Clean the L CD screens with an L CD screen cleaner or L CD wipes. 7 Do not install near any heat sour ces such as radia[...]

Planar UltraRes User Manual 3 17 The polarizer is a thin sheet of film laminat ed to the outside lay er of glass on the L CD screen. T ake car e when handling items near the screen.[...]

European Disposal Inf orm ation[...]

Recommended Usage Planar UltraRes User Manual 5 Recommended Usage In order to get the most out of your L CD modules , use the following r ecommended guidelines to optimize the displa y . Burn-In V ersus T emporar y Im age Retention Burn-in causes the screen to r etain an image essentially forev er , with little or no way to corr ect the problem. Un[...]

Recommended Usage Planar UltraRes User Manual 6 Norm al Use Therm al Guidelin es Normal use of the L CD module is defined as operating in the open air to pr event heat buildup , and without direct or indirect heat sources such as lighting fixtures , heating ducts, or direct sunlight that can cause the modules to experience high oper ating temperatu[...]

Basic Concept of Planar UltraRes Display Planar UltraRes User Manual 7 Basic Concept of Plan ar UltraRes Display The Planar Ultr aRes display uses four int ernal outputs that feed in to the 84” display as one image. Y ou can use any c ombination of HDMI/DVI or DisplayP or t. There ar e t wo main modes of operation f or the UltraRes Display : • [...]

Using the Remote Control Planar UltraRes User Manual 8 Using the Remote Control The UltraRes r emote contr ol can be used for a variety of functions, including turning the display on and off and assigning individual inputs . T urn display on/off Select single or multiple input connections Select individual inputs[...]

Powering On/Off Planar UltraRes Displays Planar UltraRes User Manual 9 P o w ering On/Off Plan ar UltraRes Displays There ar e several differ ent ways t o turn on or off the Planar UltraRes Displa y : • Using the On/Off buttons on the remot e control . See "Using the Remote Contr ol" on page 8 for mor e information. • Using the P ower[...]

Powering On/Off Planar UltraRes Displays Planar UltraRes User Manual 10 Plan ar UltraRes in St andby Mode If you are unsur e about whether or not the display is on but in standby mode , look for the small Standby LED . If it is off, y ou will not see the LED. If it is on but in Standby mode, y ou will see a blue LED . As the display star ts, the LE[...]

Input Setup Planar UltraRes User Manual 11 Input Setup Y ou can set up your Planar UltraRes displa y using multiple or single inputs. Both are explained below . Y ou can selec t multiple or single input mode using the remot e control , the UltraRes Control tool or b y using RS232 commands. F or more information see "Setting up f or Multiple In[...]

Planar UltraRes User Manual 12 Inst alling a Plan ar UltraRes Display This section explains how to install a Planar Ultr aRes display . We suggest that y ou read this entir e section before you a ttempt to install a displa y . Bef ore Y ou Begin Make sure you ha ve all the items in the f ollowing lists before y ou begin unpacking and installing you[...]

Supported Graphics Cards Planar UltraRes User Manual 13 Suppor ted Graphics Cards UltraRes supports a variety of graphics cards from leading manufacturers , such as NVIDIA and AMD . In general, you should be looking for graphics car ds that have the follo wing featur es: • Can output 3840 x 2160 at 24 Hz or 30 Hz over a single DisplayP or t or HD[...]

Supported Graphics Cards Planar UltraRes User Manual 14 Setting Up AMD Graphics Cards F or 3D Content Note: If you do not plan to display 3D c ontent, y ou can skip this sec tion. Note: A more detailed explanation of AMD car d setup is given in " AMD Graphics Card Setup for Quadran t Outputs" on page 40. 1 Right click on the desktop and s[...]

Supported Graphics Cards Planar UltraRes User Manual 15 Setting Up NVIDIA Graphics Cards f or 3D Content Note: A more detailed explanation of NVIDIA car d setup is given in "NVIDIA Graphics C ard Setup for Single Output" on page 42 or see "NVIDIA Graphics Car d Setup for Quadrant Output" on page 47. 1 Right click on the desktop [...]

Recommended PCs Planar UltraRes User Manual 16 Recommended PCs In order to use 4K video , it is crucial that you have a high-po wered PC. W e also recommend using a single 4K output whenev er possible. Doing so eliminates the requir ement of multi-output synchronization.[...]

Unpacking and Checking Accessories Planar UltraRes User Manual 17 Unpacking and Checking Accessories LCD Module Bo x The f ollowing items ar e included in the L CD module box. Part Description Number Picture L CD module One per box. 1 L CD mounts (optional) If ordered , this will be inside a separate bo x inside the L CD box. Note: If you do not us[...]

Unpacking and Checking Accessories Planar UltraRes User Manual 18 Kickstand bracket Mounts to the display when Planar mounts are pur chased. 1 M4 x 8 P anhead screws Used to mount the kickstand bracket. 4 Part Description Number Picture[...]

Unpacking and Checking Accessories Planar UltraRes User Manual 19 Accessor y Kit The f ollowing items ar e included in the accessory k it. Part Description Number Included Picture AC po wer cor d P ower c ord. 1 IR sensor Used to receiv e signals from the remote contr ol. 1 Double -sided tape Used to help in mounting the IR sensor module. 2 USB dri[...]

Unpacking and Checking Accessories Planar UltraRes User Manual 20 Carrying Strap F or lif ting and carr ying the display using two people 2 Part Description Number Included Picture[...]

Planar UltraRes User Manual 20 Inst alling the Displays Befor e installation, keep the follo wing points in mind: • These displa ys are hea vy . Make sure that y ou have adequa te studs to support the weight of each display if installing on a w all. • The UltraRes must be installed on a fla t sur face. • If you order ed the optional wall moun[...]

Installing an UltraRes Display on a Wall Planar UltraRes User Manual 21 Inst alling an UltraRes Display on a W all Caution: F or whatever structure is used to mount the displa y , be sure that it is sufficiently engineered t o handle the weight of the display . Also be sure t o purchase the corr ect hardware needed t o suppor t the display mounted [...]

Installing an UltraRes Display on a Wall Planar UltraRes User Manual 22 3 Use the pro vided template t o determine the cen ter points of the wall mounts . The “V ” notches ar e labeled “L ” for a landscape displa y or “P” for a por trait display . Use the appropria te “ V ” notch to alig n with the horizontal line dra wn in the prev[...]

Installing an UltraRes Display on a Wall Planar UltraRes User Manual 23 4 In the hole marked “ T op ” on the templat e, mark the cen ter of the hole on the wall. Be sur e the vertical line runs through the cent er of the hole and that the template is plumb . Y ou may wish to screw the t emplate in place t o make the next steps easier . Note: If[...]

Installing an UltraRes Display on a Wall Planar UltraRes User Manual 24 7 If you have scr ewed the template in place , remo ve each screw and the templ ate. 8 Line up the middle hole of the top wall mount with the scr ew hole drilled from the templat e. Note: This picture shows mounts f or a landscape installation. 9 Tighten the scr ew into the mou[...]

Installing an UltraRes Display on a Wall Planar UltraRes User Manual 25 13 Install the k ickstand bracket to the back of the display using f our M4 x 8 P anhead screws . Landscape holes for kickstand bracket installation Portrait kickstand installed on display[...]

Installing an UltraRes Display on a Wall Planar UltraRes User Manual 26 14 Using three ph ysically capable people, carefully hang the back of the displa y onto the top wall mount br acket using the square brackets on the back of the display .[...]

Installing an UltraRes Display on a Wall Planar UltraRes User Manual 27 Caution: Be sure these ar e securely hung , as the top of the wall mount will hold all of the weight of the displa y . 15 On the bottom wall mount, ther e is locking hardware in the low er corners of the mount. Push the har dware up and finger tight en the captive scr ews on th[...]

Installing an UltraRes Display on a Wall Planar UltraRes User Manual 28 Using the Kickst and Bracket The kickstand bracket is used for service mode, without having t o remov e the display from the wall . Use the f ollowing instructions to put the display in service mode. 1 Loosen the captiv e locking screws on both sides of the bottom mount, and le[...]

Planar UltraRes User Manual 29 Conn ections T o get the UltraRes display up and running , you need to make thr ee main connections: AC pow er , the wired IR module and your sourc es. Conn ecting AC P ow er Using the supplied A C power c ord , connect one end to a grounded outlet and the other to the A C power input next to the I/O panel the bottom [...]

Connecting Sources Planar UltraRes User Manual 30 Conn ecting Sources There ar e three modes of operation 1 Single Input • 4K @ 24/25/30Hz • PC with DisplayP or t 1.1a or 1.2 output • 4K Blu-ray pla yer • 1080p @ 24/25/30/50/60Hz • 1080i @ 50/60Hz • 720p @ 50/60Hz 2 F our-headed input • 4K @ 24/25/30Hz • 4K Blu-ray pla yer • 1080p[...]

Connecting Sources Planar UltraRes User Manual 31 Selecting a single source with the remote Pr ess the button that has the 4K source c onnected Select Single[...]

Connecting Sources Planar UltraRes User Manual 32 Selecting a single source with UltraRes Control Software Note: F or a more complete description of the Contr ol Software, how to install it and ho w to use it, see "Installing the UltraRes Control Software" on page 49 and "Using the UltraRes Contr ol Soft ware" on page 53. Settin[...]

Connecting Sources Planar UltraRes User Manual 33 Selecting multiple sources with UltraRes Control Software When you use the Ultr aRes Contr ol software to set up multiple sourc es, ther e are three diff erent settings per input channel . Make sure you ha ve selected the Multiple Inputs radio button in the lo wer left corner . There ar e three basi[...]

Connecting Sources Planar UltraRes User Manual 34 2 In the Multiple Input Setup area, select the input that will be used for Input 1 . Note: Y ou can’ t use both input connec tors at the same time on one input. 3 Do the same for each of the other input sour ces . Select the first source from either group Be sure y ou have selected this Not both a[...]

Connecting Sources Planar UltraRes User Manual 35 4 When you ha ve finished , click Update . Setting up f or 4K Suppor t Setting up the EDID inf orm ation The UR8450 defaults to an EDID tha t indicates it is 1080p/60Hz display . Many graphics car ds can ’t handle 4K timing, so y ou must setup the EDIDs to indicate 4K timing. Y ou must do this f o[...]

Connecting Sources Planar UltraRes User Manual 36 3 Set the EDID T ype to 4K Pr eferred . Screen Resolution Setup If your source is 4K @ 24Hz, you will use tha t one. ( This is the best one for film content.) F or all others, use 4K @ 30Hz. 1 On the Desktop of your c omputer , right click and choose “Screen Resolution. ” 2 In the dropdown list [...]

Connecting Sources Planar UltraRes User Manual 37 5 After this is done, click K eep Changes .[...]

Connecting Sources Planar UltraRes User Manual 38 6 Use the Resolution selection box to see if 3840x2160 is alr eady listed • If it is currently selected , y ou are finished. • If it is in the list but not selec ted , select it and click Apply . • If it is not in the list , then you hav e to set it up as a custom r esolution. This is often re[...]

Connecting Sources Planar UltraRes User Manual 39 Graphics Card Setup T o display pictures with 4K resolution (4 x 1080p or 2x 1920x2160) the PC gr aphic card must be configur ed properly . This chapter t ells how to setup up the gr aphics card f or single or quadrant outputs f or both NVIDIA and AMD graphics car ds. F or single outputs (24H z or 3[...]

Planar UltraRes User Manual 40 AMD Graphics Card Setup f or Quadrant Outputs 1 Right click on the desktop and select Cataly st Con trol C enter . 2 Select AMD Eyefinity Multi-Display , then select Create E yefinity Displa y Group .[...]

AMD Graphics Card Setup for Quadrant Outputs Planar UltraRes User Manual 41 3 Each quadrant will be shown separ ately in blue . Select each quadrant in the C CC windo w to indicate its location. C CC will arrange the quadr ants to show one unified display . 4 Click Done . AMD g raphics card setup is c omplete.[...]

Planar UltraRes User Manual 42 NVIDIA Graphics Card Setup f or Single Output Note: Older versions of the NVIDIA driv ers do not suppor t 4K. T o see the version of your current car d, right click on the deskt op and select NVIDIA C ONTROL P ANEL . Now go to Help  S ystem Informa tion . Check the Driver v ersion field. It should be 311.15 or late[...]

NVIDIA Graphics Card Setup for Single Output Planar UltraRes User Manual 43 2 Select Change Resolution on the lef t. 3 Select Planar Systems Inc . Planar UR8450 in the list of display s. 4 Click the Cust omize button at the bott om. Check Enable resolutions not exposed b y the display . 5 Click Create C ustom Resolution .[...]

NVIDIA Graphics Card Setup for Single Output Planar UltraRes User Manual 44 6 Set the parameters as shown in the table: Note: If your NVIDIA card is new er , beyond 311, you can skip this manual setup . Instead, in the Standard: dropdo wn list, choose CV T Reduced Blanking or Aut omatic . 7 Click the T est button. Par ameter 4K @ 24Hz output timing[...]

NVIDIA Graphics Card Setup for Single Output Planar UltraRes User Manual 45 8 Click Ye s to sa ve y our new timing. The new timing will sho w in the Customiz e list. Click OK . 9 Click Ye s to c onfirm the change.[...]

NVIDIA Graphics Card Setup for Single Output Planar UltraRes User Manual 46 10 Close the NVIDIA Contr ol P anel window .[...]

Planar UltraRes User Manual 47 NVIDIA Graphics Card Setup f or Quadrant Output 1 Right click on the desktop and select NVIDIA Contr ol Panel . 2 Select S et up Premium Mosaic and check Enable P remium Mosaic .[...]

NVIDIA Graphics Card Setup for Quadrant Output Planar UltraRes User Manual 48 3 Check the box f or all four of the display s shown. 4 Under Configur ation , selec t 2x2 . 5 Arrange the display numbers t o match the diagr am shown abov e. 6 Click Apply .[...]

Planar UltraRes User Manual 49 Inst alling the UltraRes Control Software The UltraRes C ontrol software is used as your primary tool for displa y setup . Use the follo wing instructions to install the UltraRes Contr ol soft ware . 1 Sav e the UltraRes C ontrol .msi progr am to your c omputer’ s hard driv e. 2 Double click the msi file to open the[...]

Planar UltraRes User Manual 50 3 Click Next to continue. 4 If you want to sa ve the UltraRes C ontrol files t o a differ ent location, click the Brow se button and save to the f older of your choice. 5 If you want to see ho w much space is on your har d drive , click the Disk Cost ... button to r eview storage capacity . 6 Do one of the follo wing:[...]

Planar UltraRes User Manual 51 8 Click Next to continue. 9 As the installation is occurring , you will see the status bar for up to a c ouple of minutes.[...]

Installing USB Drivers Planar UltraRes User Manual 52 10 Once the installation is complet e, click Close t o close the program. Inst alling USB Driv ers When you install the Ultr aRes Contr ol soft ware , it will automatically install the necessary USB drivers needed for communication between y our computer and t o the UltraRes display . Y ou only [...]

Installing USB Drivers Planar UltraRes User Manual 53 Using the UltraRes Control Software When you first open the Ultr aRes Contr ol software, y ou will see a window similar to the follo wing. Notice tha t until you connect the inputs to the displa y , the “Status” at the top of the window will sho w “Disconnected. ” 1 Connect from the PC o[...]

Installing USB Drivers Planar UltraRes User Manual 54 3 The tool will then a ttempt to aut o detect any inputs that ar e already connected. One of the f ollowing will occur: • If an input is detected, the follo wing window appears with inf ormation already filled in. •I f no input is auto- detected, y ou will see a window similar to the f ollow[...]

Setting Up Sources Planar UltraRes User Manual 55 4 If the connection is successful, the “Status” at the top of the windo w will show “C onnec ted. ” Note that all tabs are now ac cessible and can now be changed if needed. Setting Up Sources This inf ormation is cov ered earlier in the manual. Please see "Setting up for Single Input So[...]

Auto Power Off Timer Planar UltraRes User Manual 56 Auto P o w er Off T imer If there is no incoming sourc e for a c er tain amount of time and you want t o turn power off aut omatically , use the Auto P ower Off Timer slider on the Settings tab and select bet ween 1-60 seconds . St andby Mode Standby Mode allo ws you t o choose between a low pow e[...]

Changing Backlight Intensity Planar UltraRes User Manual 57 Changing Backlight Intensity T o change the brightness of the display , use the Backlight control on the Display tab . If you want a brighter displa y , move the slider tow ards a higher number . I f you want to conserve power and incr ease back light life, mo ve the slider to wards a lo w[...]

Changing Frame Delay Planar UltraRes User Manual 58 Changing F rame Delay With some quadr ant sources , the top and bottom halves of display can sho w frame tearing , at a delay of one frame per sec ond. If you see frame t earing, use the T op Half Fr ame Display and Bottom Half F rame Dela y sliders to compensat e.[...]

Splash Screen Planar UltraRes User Manual 59 Splash Screen Under the S ETTINGS tab , you can select whether or not to display a Splash Screen. Choose L ANDSCAPE or P ORTRAIT to display the splash scr een for fiv e seconds , or O FF . The splash screen is only displa yed when the UR8450 is powering up .[...]

Order of Adjustment Planar UltraRes User Manual 60 Order of Adjustment It is good prac tice to adjust the image using the c ontrols that f ollow in the order they are giv en. Brightn ess Use an external test pattern tha t has a PL UGE. This typically shows white and black chips and several g ray chips in between. Adjust the Brightness c ontrol unti[...]

Order of Adjustment Planar UltraRes User Manual 61 Color T emperature Color T emp determines how “warm ” or “ cool” the colors are o verall . This contr ol adjust all the colors, including whit e, but does not aff ec t the Brightness or Contrast settings. A C olor T emperature of 6500K is appro ximately the colors you see in bright sunlight[...]

Gain Planar UltraRes User Manual 62 Gain The Gains tab adjusts for c olor imbalance in the bright areas . A good way t o do this is to use a test patt ern consisting mostly of solid white ar eas. If the white ar eas contain traces of r ed, gr een or blue, decr ease the Gain for that c olor .[...]

Offset Planar UltraRes User Manual 63 Offset The Offset tab corr ects for color imbalances in the dark ar eas of the image. A good way t o do this is to use a test patt ern consisting mostly of dark gra y areas, such as a 30 IRE “window” pattern. If the gray areas c ontain traces of r ed, green, or blue , decrease the Offset for that c olor . D[...]

Upgrading Firmware Planar UltraRes User Manual 64 Upgrading F irmware Upgrading firm ware can only be done thr ough the UltraRes Control software using a USB connection. 1 Select the F ILE menu bar and then U PGRADE F IRMWARE .[...]

Upgrading Firmware Planar UltraRes User Manual 65 2 A file called 4K.xml will be par t of the release package. Navigate t o this section and click Open to begin the upgrade pr ocess. Note: The upgrade can be initiated fr om ON or standby mode. 3 The upgr ade process will take about 40 minutes . Be sure you are pr epared f or this amount of time bef[...]

Error Log Planar UltraRes User Manual 66 Error Log T o see the last 50 errors that hav e occurred , select the Error Log tab in the Ultr aRes Contr ol software, as sho wn below . F or a complete list of the error codes , see "Error Codes in the UltraRes C ontrol Sof tware" on page 118.[...]

DHCP Network Setup Planar UltraRes User Manual 67 Network Settings DHCP Network Setup 1 T urn on the display . 2 Open the UltraRes Contr ol tool and connect to the display . 3 Select the I nfo tab . The IP addr ess is shown tow ards the bottom of the tab . 4 One of the follo wing will occur: • If the IP address is 192.168.12.12, then DHCP failed.[...]

DHCP Network Setup Planar UltraRes User Manual 68 5 If the IP address shows an ything else, then DHCP succeeded . T o confirm the connection, open a Windows c ommand prompt and use the “ping ” command with the IP address shown in Ultr aRes Contr ol. Note: If you cannot confirm a connection, check with your Network A dministrator for more inform[...]

Static IP Network Setup Planar UltraRes User Manual 69 St atic IP Network Setup If DHCP is unsuccessful, the Remot e Monitoring Ethernet inter face defaults to a static IP address of 192.168.12.12/24. 1 The PC must be c onfigured to an IP addr ess on the 192.168.12 network. W e recommend 192.168.12.100. 2 Assuming the operating syst em is Window s [...]

Static IP Network Setup Planar UltraRes User Manual 70 4 Open Network and S haring Cen ter . 5 Click Change adapter settings in the left side pane. 6 Right-click on the local area connection that corresponds to the network inter face that is connected t o the UltraRes and then select Properties .[...]

Static IP Network Setup Planar UltraRes User Manual 71 7 Select Internet Prot ocol V ersion 4 ( T CP/IPv4) and then click the Properties button.[...]

Static IP Network Setup Planar UltraRes User Manual 72 8 Select the Use the following IP addr ess radio button and then ent er 192.168.12.100 for the IP addr ess , 255.255.255.0 f or the Subnet mask and 192.168.12.1 for the Default gatew ay . Click OK to dismiss the IPv4 P roper ties window . Then click Close to dismiss the Local A rea C onnection [...]

Remote Monitoring Home Planar UltraRes User Manual 73 Plan ar UltraRes Remote Monitoring Software Planar UltraRes Remote Monit oring is a soft ware t ool that displays inf ormation about the display via a web br owser . It is used primarily for monitoring , reporting and some control (f or example, manually powering the displa ys on and off ). Remo[...]

Remote Monitoring Unit Status Planar UltraRes User Manual 74 Remote Monitoring Unit St atus The Unit Status page sho ws a list of the differ ent system settings for the displa y , including power , signal format and which sour ces are connected with which inputs. It also shows all curr ent firm ware inf ormation, the display ID and the serial numbe[...]

Remote Monitoring Display Control Planar UltraRes User Manual 75 Remote Monitoring P o wer On/Off P ower On/Off buttons con trol the LED pow er , not the AC power . Y ou cannot control AC po wer thr ough Planar UltraRes Remote Monitoring . This section has four options f or which you can schedule an automa tic power on/off . The options are: • No[...]

Remote Monitoring Source Setup Planar UltraRes User Manual 76 Remote Monitoring Source Setup The Sourc e Setup page allows you t o per form the same tasks that y ou can using the Remote Monitoring software: • Select single or multiple input mode • Select an input source for each input in single input mode • Select different options f or input[...]

Remote Monitoring Advanced Setup Planar UltraRes User Manual 77 Remote Monitoring Adv anced Setup The A dvanced Setup page allows y ou to per form man y of the same tasks that you can on the UltraRes Monitoring software prog ram. This includes selecting the power mode that works best f or your display , either low po wer or fast startup. Y ou can a[...]

Remote Monitoring Network Setup Planar UltraRes User Manual 78 Remote Monitoring Network Setup This page allow s you to c onfigure network settings and whether or not y ou use DHCP . For mor e information about setting up DHCP , see "DHCP Network Setup" on page 67. 1 The Hostname bo x will display Planar as the default. Change this name t[...]

Remote Monitoring Network Setup Planar UltraRes User Manual 79 4 Under the DHCP section, selec t the Y es, use DHCP radio button. a Change the default DHCP timeout (ten seconds) only if instructed by y our network administrat or . b Y ou do not need to fill in anything under the Sta tic (non-DHCP) Network Settings section. However , if you do, thes[...]

Remote Monitoring Network Setup Planar UltraRes User Manual 80 Remote Monitoring Date and T ime Use this page to change dat e and time information as needed . 1 Set the date and time manually in the box under the Manual Dat e and Time section. The date format is v er y exact. Fill in the curr ent date and time using exactly the format shown on the [...]

Remote Monitoring Network Setup Planar UltraRes User Manual 81 Remote Monitoring Access Control The A ccess C ontrol page allow s you to set par ameters needed to acc ess the web , the Remote Monitoring network and RS232 commands . I t also allows you t o select the correct baud rat e.[...]

Remote Monitoring Network Setup Planar UltraRes User Manual 82 Remote Monitoring Software Setup (Upgrading Network F irmware) This page allow s you to upload the la test UltraRes Remote Monit oring soft ware . Y ou can also reset all of y our settings to the factor y defaults, as w ell as choose the web page link that is associated with the Planar [...]

Remote Monitoring Reboot Planar UltraRes User Manual 83 4 When you click Reset ALL t o F ac tory Default , you receiv e the Confirm F actor y Reset page. Click OK, Reset to F ac tory Defaults and Reboot if you are sur e you want to r eset ALL settings to the fac tory default. 5 The top of each page sho ws the Planar logo, which is a link t o http:/[...]

Planar UltraRes User Manual 84 Extern al Control In addition to using the UltraRes remot e control and displa y, ther e are other methods of controlling the Ultr aRes externally : • Using a serial (RS232) link to send ASCII c ommands and to rec eive responses t o those commands. • Using discret e infrared (IR) c odes to prog ram a third-party r[...]

RS232 Communication Planar UltraRes User Manual 85 RS232 Comm unication RS232 contr ol is not necessary for operation, but is a con venient wa y to contr ol displays fr om a computer a t a distance. If your installa tion will not use RS232 control , you can skip this section. M ost things you can do with the r emote, y ou can do with RS232 commands[...]

RS232 Communication Planar UltraRes User Manual 86 Setting Up Single Inputs Using RS232 Comm ands Y ou can set up single inputs using RS232 commands. A s is typical with using RS232 commands, y ou can pull up a basic program such as T era T erm to send c ommands. Below is a short example.[...]

RS232 Commands Planar UltraRes User Manual 87 RS232 Comm ands The RS232 connection must use the follo wing settings: • 19200 baud rate • 8 data bits • 1 stop bit • No parity bit • No HW (RTS/C TS) or SW (XON/X OFF) flow contr ol RS232 Comm and F orm at Commands sent fr om the initiator to the follo wer must hav e the follo wing format : ([...]

RS232 Response Format Planar UltraRes User Manual 88 RS232 Response F orm at Responses sent from the f ollower t o the initiator shall ha ve the f ollowing f ormat: (u;www:x=z) [CR] Where: • ‘(‘ and ‘)’ indicate the star t and end of the command data. If these characters are present, the display pr ocessor shall assume that “valid” di[...]

RS232 Command/Response Examples Planar UltraRes User Manual 89 RS232 Comm and/Response Examples The f ollowing section gives examples of commands and their r esponses: Example: Power query when unit is powered on Command: (PWR?) [CR] Response: (0;PWR=1) [CR] Example: Set power to 0 (off) Command: (PWR=0) [CR] Response: (0;PWR=0) [CR] Example: Incre[...]

Supported UltraRes RS232 Commands Planar UltraRes User Manual 90 Suppor ted UltraRes RS232 Comm ands The f ollowing section lists the commands that are curr ently suppor t on the UltraRes display . Setting Command C ode Read/W rite Inc/Dec Min V alue Max V alue String? Passw ord Prot ected? Notes Auto Power Off Enable APE R/W No 0 1 No No 0 = Off 1[...]

Supported UltraRes RS232 Commands Planar UltraRes User Manual 91 Display Green Offset DGO R/W No 0 200 No No Display Red Gain DRG R/W No 0 200 No No Display Red Offset DRO R/W No 0 200 No No EDID T ype ED T R/W No 0 1 No No 0 = 4K Pr eferr ed EDID 1 = 1080p Pr eferr ed EDID 2 = 960x2160 Pr eferr ed EDID 3 = 1920x2160 Pr eferr ed EDID Error L og 1 E[...]

Supported UltraRes RS232 Commands Planar UltraRes User Manual 92 Information Boot V ersion IBV R No N/A N/A Y es No Information Curr ent Color Space ICC R No 0 3 No No 0 = REC601 1 = REC709 2 = RGB 3 = RGB Video Information FPGA 1 V ersion IF1 R No N/A N/A Y es No Information FPGA 2 V ersion IF2 R No N/A N/A Y es No Information FPGA 3 V ersion IF3 [...]

Supported UltraRes RS232 Commands Planar UltraRes User Manual 93 Information Serial Number ISN R No N/A N/A Y es No Information T emperature Sensor ITS R No N/A N/A No No V alue returned is in Celsius Remote Key KEY W No 0 92 No No 1 = On 2 = Off 3 = Menu 4 = Enter 5 = Up 6 = Down 7 = Left 8 = Right 19 = HDMI 1 20 = HDMI 2 21 = HDMI 3 22 = HDMI 4 8[...]

Supported UltraRes RS232 Commands Planar UltraRes User Manual 94 Multiple Input 4 MI4 R/W No 0 2 No No 0 = Based on Input Source 1 = DisplayP or t 4 2 = HDMI 4 P ower PWR R/W No 0 1 No No 0 = Off 1 = On Splash Enable SPE R/W No 0 2 No No 0 = Off 1 = Landscape 2 = P or trait Status ST A R No 0 4 No No 0 = Standby 1 = P owering Up 2 = On 3 = P owerin[...]

SNMP Monitoring Planar UltraRes User Manual 95 SNMP Monitoring The curren t settings and status of UltraRes units can be r emotely monitor ed using SNMP (Simple Network Management Pr otocol), if the SNMP option is enabled through the w eb brow ser settings. The MIB (Management Information Base) used f or all Planar display pr oducts is available by[...]

SNMP Monitoring Planar UltraRes User Manual 96 plnrInputPixelClock Dot clock value MHz x 100 plnrT emp1 Internal temperatur e sensor value Degrees C. See RS232 code “ITS”[...]

Sending RS232 Commands Via UDP Planar UltraRes User Manual 97 Sending RS232 Comm ands Via UDP The UDP port 57 accepts the same command sets as RS232. It is conv enient for IP control applications and can be t ested with a UDP terminal pr ogram such as Hercules . Note: Ensure that the Enable ASCII c ommand service (UDP por t 57) box is checked on th[...]

Using Discrete IR Codes Planar UltraRes User Manual 98 Using Discrete IR Codes The UltraRes displa y accepts c ommands in the form of IR signals that c onform t o the NEC protoc ol. Each UltraRes r emote control has an NEC con trol code associat ed with it. Y ou can use these codes to prog ram a third-party “univ ersal” remote contr ol to work [...]

Using Discrete IR Codes Planar UltraRes User Manual 99 Suppor ted UltraRes IR Comm ands Remote C ontrol Button Name Addr ess Data NEC Data Fr om Remote On 1785 1 0x06F901FE HDMI 1 1785 2 0x06F902FD DisplayP or t 1 1785 3 0x06F903FC HDMI 2 1785 6 0x06F906F9 DisplayP or t 2 1785 7 0x06F907F8 Off 1785 9 0x06F909F6 HDMI 3 1785 10 0x06F90AF5 DisplayP or[...]

USB and Power Hook-Up Planar UltraRes User Manual 100 T ouchscreen Setup USB and P o w er Hook-Up 1 Plug in the 5V , 4A Pow er supply connector to the touchscr een pow er connector . Note: USB and P ower connection to the touchscreen. 2 Connect the 5V line cord t o the power adapt er . 3 Plug one end of the USB cable to the USB c onnector on the to[...]

Touchscreen (PQLabs) MultiTouch Platform Content Planar UltraRes User Manual 101 3 Double - click on the “mt_driv er_kitV4.1212RC2” to install the driver . 4 F ollow installation prompts until driv er installation is complete . Once driver installation is c omplete , the touchscreen is r eady for use . T ouchscreen (PQLabs) MultiT ouch Platf or[...]

Uninstalling the MultiTouch Driver Planar UltraRes User Manual 102 2 Click on the MultiT ouch Driver . 3 Select the Uninstall option.[...]

Planar UltraRes User Manual 103 Specif ications L CD Module Specifications Specification UltraRes Displa y Standard T ouch Standard T ouch Dimensions inches mm Width 75.5” 75.8" 1918.7mm 1924.3mm Height 43.7” 43.9" 1110.7mm 1115.9mm Diagonal overall 87.2” 87.6" 2217mm 2225mm Depth - without mount 3.05” 3.48" 77.5mm 88.5m[...]

Planar UltraRes User Manual 104 Viewing Angle 2D content 3D content left/right 3D content up/down 89° in all directions 89° in all directions 26° combined 30° combined Color gamut 72% NTSC 100% REC709 Red (x,y) Green (x,y) Blue (x,y) White (x,y) 0.645, 0.335 0.300, 0.620 0.150, 0.060 0.279, 0.292 Native color t emperature 10,000K Number of colo[...]

Signal Compatibility Planar UltraRes User Manual 105 Sign al Compatibility The UltraRes displa y suppor ts the follo wing video modes. Signal T ype Resolution Fr ame R ate (Hz) Line Rate (kHz) Pix el R ate (MHz) HDMI - RGB HDMI - YUV DisplayP or t - RGB DisplayP or t - YUV Referenc es PC 640x480 60 31.469 25.175 ✓✓ VESA DMT , CEA-861-E Format 1[...]

Signal Compatibility Planar UltraRes User Manual 106 Multiple Input Co mpatibility Signal T ype Resolution F rame Rate (Hz) PC 640 x 480 60 ✓ 960 x 2160 60 ✓ 1920 x 2160 60 ✓✓ ✓✓ 1920 x 2160 60 ✓✓ 3840 x 2160 24 ✓✓ 3840 x 2160 30 ✓✓ ED T V 480p 60 ✓ 576p 50 ✓ HD T V 1080i 50 ✓ 1080i 60 ✓ 720p 50 ✓ 720p 60 ✓ 1080p[...]

Planar UltraRes User Manual 107 UltraRes Dimensions Display Dimensions - F ront, Side and T op Vie ws [dimension in inches] dimension in mm[...]

Display Dimensions - Rear View Planar UltraRes User Manual 108 Display Dimensions - Rear View[...]

Display Dimensions - Rear View Planar UltraRes User Manual 109 Rear View - W all Mount Hangers and Service Pan el Locations[...]

Landscape Wall Mounts - Front and Bottom Views Planar UltraRes User Manual 110 Landscape W all Mounts - F ront and Bottom Vie ws Note: Shown fr om the bottom of the panel.[...]

Landscape Wall Mounts - Sides Views Planar UltraRes User Manual 111 Landscape W all Mounts - Sides Vie ws[...]

Portrait Wall Mounts - Front View Planar UltraRes User Manual 112 P ortrait W all Mounts - F ront View Note: Shown fr om the bottom of the panel.[...]

Portrait Wall Mounts - Sides Views Planar UltraRes User Manual 113 P ortrait W all Mounts - Sides Vie ws[...]

UltraRes Touch - Front, Top and Bottom Planar UltraRes User Manual 114 UltraRes T ouch - F ront, T op and Bottom[...]

UltraRes Touch - Side Views Planar UltraRes User Manual 115 UltraRes T ouch - Side Vie ws[...]

UltraRes Touch - Rear View Planar UltraRes User Manual 116 UltraRes T ouch - Rear Vie w[...]

UltraRes LED Codes Planar UltraRes User Manual 117 T rou bleshooting During Inst allation This section includes troubleshooting inf ormation about differ ent issues you ma y encounter during the installation pr ocess or af ter your displa y has been running for some time. If you ar e not able to solve y our issue in this sec tion, please contact Pl[...]

Error Codes in the UltraRes Control Software Planar UltraRes User Manual 118 Error Codes in the UltraRes Control Software T o see the last 50 errors that hav e occurre d, select the Error L og tab in the UltraRes Contr ol software, as sho wn below . F or a complete list of the error codes that ma y appear in the error log , see the table below . Er[...]

Error Codes in the UltraRes Control Software Planar UltraRes User Manual 119 Error C ode Meaning Display Behavior and Solution DC P ower Supply F ailure One of the DC-DC conv er ters on the main board of the display has failed. The display will not start up if this occurs. Solution : The main board needs to be replaced . FPGA Initialization F ailur[...]

Symptoms, Possible Causes and Solutions Planar UltraRes User Manual 120 Symptoms, P ossible Causes and Solutions Below are diff erent symptoms that you migh t encounter as y ou install your UltraRes display . F irst look at the differ ent symptoms t o see if you can find your issue . And then look at the possible cause and try the suggested solutio[...]

Symptoms, Possible Causes and Solutions Planar UltraRes User Manual 121 Symptom: Can’t Get PC to Output 4K @ 60Hz Solution Change the Input Source setting to one of the other quadrant inputs . For example , if you ar e using HDMI 1-4 and the current Input Source is HDMI 1, change it t o HDMI 2. P ossible Cause The connector ov ermold is too large[...]

Symptoms, Possible Causes and Solutions Planar UltraRes User Manual 122 Symptom: My Scheduled Network P o wer On/Off Settings Aren’t W orking P ossible Cause The Standby Mode setting in the UltraRes C ontrol soft ware may not be set t o F ast Star tup . If the Standby Mode is not set to F ast Star tup, the LAN module po wer will be disabled in st[...]

Planar UltraRes User Manual 123 Accessing Plan ar’ s T echnical Suppor t W ebsite 1 Go to h ttp://par tners.planar controlr oom.com 2 Once y ou enter y our login and passwor d, you can access do wnloadable utility software, new firm ware , user manuals, and ser vice manuals. Do wnloading Addition al Document ation and F irmware Some of the other [...]

Planar UltraRes User Manual 124 Regulator y Inf orm ation Manufacturer's Name: Planar S ystems , Inc. Manufacturer's Address: 1195 NW Compton Driv e Beaverton, OR 97006 Declares that the products Model Numbers: Planar UR8450-3D , UR8450-LX, UR8450-MX Conf orms with the provisions of: Council Directive 2004/108/EC on Electromagnetic C ompa[...]

Planar UltraRes User Manual 125 Inde x Numbers 4K from MacBooks, 33 4k not working, 121 A access contr ol in remote monitoring, 81 accessories accessory k it contents, 19 checking, 17 checking and unpack ing, 17 electronics box cont ents, 17 L CD module box contents, 17 adjustment, order of, 60 admin setup in remote monit oring, 77 ambient operatin[...]

Index Planar UltraRes User Manual 126 G gain, 62 gamma, 61 graphics car d setup AMD, 40 NVIDIA, 42 H humidity, 104 I input setup, 11 inputs, supported formats, 11 installation befor e you build, 20 of display on a wall, 21 of L CD, 20 of video wall, 12 planning, 12 space requir ements, 12 UltraRes contr ol soft ware, 49 USB drivers f or UltraRes co[...]

Index 127 Planar UltraRes User Manual optical specifications, 103 optional kickstand bracket, 18 L CD mounts, 17 mounting template, 17 using the kickstand bracket, 28 order of adjustment, 60 orientation of L CD module, 103 P PC not outputting 4K@60Hz, 121 planning your installation, 12 por trait wall mounts front view, 112, 113 power off auto timer[...]

Index Planar UltraRes User Manual 128 T temperature operating, 104 requirements f or normal use, 6 temporary image retention avoiding, 5 definition, 5 thermal guidelines, 6 time, changing in r emote monitoring, 80 TIR see tempor ar y image retention tools/equipment list, 12 touchscreen PQLabs, 101 touchscreen setup, 100 touchscreen, driv er install[...]